customer care specialist

Kuehne+Nagel

<div><div><div><h2 class="jobSectionHeader"><p>It's more than a job</p></h2></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div><br>
</div><div><p>You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.</p><p>
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How you create impact</b></h2><br>
</div><div><p>Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.</p><ul><li>
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).</li><li>
To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.</li><li>
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.</li><li>
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.</li><li>
To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.</li><li>
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.</li><li>
To create, review + refine customer reports.</li><li>
To ensure delivery against all financial targets + strategic objectives.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we would like you to bring</b></h2>
</div><div><ul><li>Experience working in a freight forwarding or Logistic industry.</li><li>
5 years experience dealing with import shipments.</li><li>
Should have good communications skills in both spoken and written.</li><li>
Managed high volume shipments.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2><br>
</div><div><ul><li><p>Global Industry Leader &ndash; Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.</p></li><li><p>
Career Growth Opportunities &ndash; Access to strong internal development programs, training, and global mobility.</p></li><li><p>
Diverse &amp; Inclusive Culture &ndash; Collaborate with teams across the globe in a supportive and multicultural environment.</p></li><li><p>
Innovative &amp; Future-Focused &ndash; Be part of a company investing in sustainability, digitalization, and green logistics.</p></li><li><p>
Competitive Benefits &ndash; Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.</p></li></ul></div></div></div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Air Logistics Customer Care Specialist

<div><div><div><h2 class="jobSectionHeader"><b>It's more than a job</b></h2></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div><br>
</div><div><p>You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.</p><p>
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How you create impact</b></h2><br>
</div><div><p>Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.</p><ul><li>
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.</li><li>
To own, monitor + drive all sales activities.</li><li>
To ensure best-in-class customer onboarding.</li><li>
To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.</li><li>
To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.</li><li>
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.</li><li>
To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.</li><li>
To ensure delivery against all financial targets + strategic objectives of your CCL.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we would like you to bring</b></h2>
</div><div><ul><li>Has Air freight export operational experience and knowledge in the healthcare sector.</li><li>
Experience dealing with carriers &amp; stakeholders.</li><li>
Has healthcare compliance, policies, and quality control knowledge.</li><li>
Good communication skills in English.</li><li>
5 years working experience in customer care with operational background.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What's in it for you</b></h2><br>
</div><div><ul><li><p>Global Industry Leader &ndash; Work for one of the top logistics and supply chain companies worldwide, offering stability and international reach.</p></li><li><p>
Career Growth Opportunities &ndash; Access to strong internal development programs, training, and global mobility.</p></li><li><p>
Diverse &amp; Inclusive Culture &ndash; Collaborate with teams across the globe in a supportive and multicultural environment.</p></li><li><p>
Innovative &amp; Future-Focused &ndash; Be part of a company investing in sustainability, digitalization, and green logistics.</p></li><li><p>
Competitive Benefits &ndash; Enjoy attractive compensation, flexible working options, and comprehensive benefits packages.</p></li></ul></div></div></div><div><h2 class="jobSectionHeader"><b>
Who we are</b></h2></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Air Logistics Healthcare Customer Care Specialist

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 <br/>
 <br/>
 <strong>
  English Customer Care Specialist
  <br/>
  <br/>
 </strong>
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in technical-based customer assistance through chat, and email
  </li>
  <li>
   Previous experience dealing with the challenges faced in a customer-focused role
  </li>
  <li>
   Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
  </li>
  <li>
   Problem-solving and critical thinking skills
  </li>
  <li>
   A passion for problem-solving with the customer's interest and satisfaction being the primary goal
  </li>
  <li>
   Social Media Savvy
  </li>
  <li>
   Ability to effectively and correctly communicate verbally and in written format
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   English (B2/C1) speaking and writing
  </li>
  <li>
   Great communication skills, written and oral
  </li>
  <li>
   Demonstrate strong abilities to work independently and as a remote team player
  </li>
  <li>
   Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  </li>
  <li>
   Must be willing to participate in a background screening
  </li>
  <li>
   Proven customer communication experience (E-mail &amp; chat)
  </li>
  <li>
   Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
  </li>
  <li>
   Willing to learn new skills in a brand new industry within the market
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 <br/>
 <br/>
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 <br/>
 <br/>
 TaskUs is an Equal Opportunity Employer
 <br/>
 <br/>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2505_5883
 <br/>
 <br/>
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


English Customer Support (Non-Voice)

Mindbridge

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Job
  </strong>
 </p>
 <p>
  As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Get Hired Faster &ndash; Walk-In Interviews Open Now!
  </strong>
 </p>
 <p>
  Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 </p>
 <p>
  For the
  <strong>
   quickest response
  </strong>
  and a
  <strong>
   fast-track hiring process
  </strong>
  , visit our office for
  <strong>
   walk-in interviews
  </strong>
  . Just bring your:
 </p>
 <ul>
  <li>
   <strong>
    Original CNIC
   </strong>
  </li>
  <li>
   <strong>
    Updated CV
   </strong>
  </li>
 </ul>
 <p>
  ⏰
  <strong>
   When:
  </strong>
  Monday to Saturday, 11:00 AM - 6:00 PM
 </p>
 <p>
  📍
  <strong>
   Where:
  </strong>
  Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 </p>
 <p>
  Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <ul>
  <li>
   Highest salary package for Non-Voice Customer Support: up to
   <strong>
    PKR 150,000
   </strong>
  </li>
  <li>
   No sales or monthly targets
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   On job training
  </li>
  <li>
   State-of-the-art infrastructure
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Employee engagement &amp; appreciation programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage incoming chats/emails
  </li>
  <li>
   Identify and assess customers&rsquo; needs to achieve satisfaction
  </li>
  <li>
   Build sustainable relationships and trust with customer accounts through open and interactive communication
  </li>
  <li>
   Provide accurate, valid and complete information by using the right methods/tools
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  </li>
  <li>
   Follow communication procedures, guidelines and policies
  </li>
  <li>
   Take the extra mile to engage customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   A-Levels/Intermediate
  </li>
  <li>
   Natural instinct to empathize with users
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Native or bilingual spoken and written English skills
  </li>
  <li>
   Detail-oriented
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Experience Specialist (Non Voice)

American Express

<div>
 <br/>
 <span>
  <span>
   At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
   <br/>
   <br/>
  </span>
 </span>
 <span>
  <span>
   Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
  </span>
 </span>
 <p>
  <span>
   <span>
    How will you make an impact in this role?
    <br/>
   </span>
  </span>
 </p>
 <p>
  <span>
   <span>
    Global New Accounts is responsible for processing new and existing account applications by assessing the applicant&rsquo;s suitability to hold an American Express Card. This is a blended inbound and outbound process which includes a mix of front and back-office tasks. We not only approve applications but also provide one-touch solutions to our customers since we are the first face of the organization.&nbsp;
    <br/>
   </span>
  </span>
 </p>
 <p>
  <span>
   <span>
    Job Responsibilities:
    <br/>
   </span>
  </span>
 </p>
 <ul>
  <li>
   <span>
    <span>
     Consistently deliver extraordinary service to UK Customers in a fast-paced, structured, customer care environment.
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Process card applications in a timely and accurate fashion.
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Analyze customer information and make sound decisions while maintaining high customer satisfaction.
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Indulge in recognizing our customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Meet and exceed performance goals that include customer satisfaction, sales, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.
     <br/>
    </span>
   </span>
  </li>
 </ul>
 <p>
  <span>
   <span>
    Minimum Qualifications:
    <br/>
   </span>
  </span>
 </p>
 <ul>
  <li>
   <span>
    <span>
     Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer&rsquo;s communication style
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Passion to serve, recommending products or solutions tailored to each Customer
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Proven analytical skills to analyze account data and make sound business decisions
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     Flexibility to handle a variation of Customer questions and/or issues
     <br/>
    </span>
   </span>
  </li>
  <li>
   <span>
    <span>
     High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines
     <br/>
    </span>
   </span>
  </li>
 </ul>
 <p>
  <span>
   <span>
    Preferred Qualifications:
    <br/>
   </span>
  </span>
 </p>
 <ul>
  <li>
   <span>
    <span>
     Minimum one year of customer service experience, ideally in a contact center environment
    </span>
   </span>
  </li>
  <li>
   <span>
    Graduate in any field
   </span>
  </li>
  <li>
   <span>
    Experience in UK AML regulations
   </span>
  </li>
 </ul>
 <p>
  <br/>
  &nbsp;
 </p>
 <p>
  <br/>
  &nbsp;
  <br/>
  <br/>
 </p>
 <span>
  We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 </span>
 <ul>
  <li>
   <span>
    Competitive base salaries&nbsp;
   </span>
  </li>
  <li>
   <span>
    Bonus incentives&nbsp;
   </span>
  </li>
  <li>
   <span>
    Support for financial-well-being and retirement&nbsp;
   </span>
  </li>
  <li>
   <span>
    Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;
   </span>
  </li>
  <li>
   <span>
    Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;
   </span>
  </li>
  <li>
   <span>
    Generous paid parental leave policies (depending on your location)&nbsp;
   </span>
  </li>
  <li>
   <span>
    Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;
   </span>
  </li>
  <li>
   <span>
    Free and confidential counseling support through our Healthy Minds program&nbsp;
   </span>
  </li>
  <li>
   <span>
    Career development and training opportunities
    <br/>
   </span>
  </li>
 </ul>
 <span>
  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. &nbsp;
  <br/>
  <br/>
 </span>
 <span>
  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 </span>
</div>


Customer Care Professional

GrowthRatio Solutions

<p>Company: GrowthRise Solutions<br/>Location: Bahria Town Phase 7<br/>Openings: 4<br/>Job Title: Customer Service Specialist &ndash; E-commerce<br/>Schedule: 8 hours per day, 6 days a week<br/>Mode: On-site (not remote)</p><p><b>Role Overview:</b></p><p>As a Customer Service Specialist &ndash; E-commerce, you will be the first point of contact for customers, ensuring smooth communication, accurate order handling, and timely support. Your role combines problem-solving, live chat engagement, and effective coordination to maintain a positive customer experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Customer Engagement: Handle inquiries and messages promptly while maintaining a polite, solution-oriented approach.</li><li>Order &amp; Return Management: Track, process, and follow up on orders and returns with precision.</li><li>Live Chat Support: Manage real-time chat interactions, resolve account-related queries, and provide quick resolutions.</li><li>System &amp; Data Handling: Enter and update customer information accurately using computer systems.</li><li>Microsoft Office Use: Apply Excel and Word for reporting, tracking, and record maintenance.</li><li>Communication Skills: Write and speak English clearly to support international customers effectively.</li></ul><p><b>Qualifications:</b></p><ul><li>Location: Must be able to attend daily at our Bahria Town Phase 7 office.</li><li>Education: Bachelor&rsquo;s degree in any discipline.</li><li>Experience: Previous exposure to e-commerce operations (eBay experience is a plus).</li><li><b>Equipment: Must bring a personal laptop daily.</b></li></ul><p><b>Additional Details</b></p><ul><li>Comprehensive training will be provided.</li><li>Only candidates committed to full-time, on-site work should apply.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist – E-commerce

Flowserve

<div><p><b>Role Summary:</b></p>
<p>HR Partner, Customer Care supports as the first point of contact for employee HR inquiries, resolving routine questions and processing simple transactions related to benefits, payroll, onboarding, and HR policies by adhering to procedures and providing accurate data entry into HR systems. They escalate complex issues to HR specialists, contribute to process improvements, and maintain data accuracy and confidentiality while providing a positive, customer-focused experience to internal employees.</p>
<p><b>Responsibilities</b></p>
<ul><li>Address and resolve general employee questions regarding HR policies, procedures, benefits, and payroll as the primary point of contact.</li>
<li>Execute routine HR transactions, such as updating benefits information, processing changes to employee data, and managing aspects of onboarding and offboarding processes.</li>
<li>Ensure accurate and timely data entry into HR systems, maintaining the confidentiality and integrity of employee records.</li>
<li>Identify and escalate more complex HR issues or requests that require specialized knowledge to Tier 2 HR specialists or HR Business Partners.</li>
<li>Participate in continuous improvement initiatives and identify opportunities to enhance HR processes, potentially recommending solutions for better efficiency.</li>
<li>Provide a high standard of professional and customer-oriented service to internal employees, embodying a positive image of the HR department.</li>
<li>Follow established standard operating procedures and guidelines to ensure consistent and accurate handling of HR requests and transactions</li>
</ul><p><b>Requirements:</b></p>
<ul><li>8-10 years&rsquo; professional experience in HR Partner role</li>
<li>Bachelor&rsquo;s degree in business or equivalent degree</li>
<li>Working knowledge of Workday and/or Neocase</li>
<li>Experience in working on any ticketing tool</li>
<li>Exceptional customer service, emotional intelligence and empathy</li>
<li>Excellent probing abilities, to identify true need from customer</li>
<li>Resourcefulness and ability to find answers quickly</li>
<li>Thorough with responses to inquiries and issues</li>
<li>Adaptable to different customer types and situations</li>
<li>Technologically savvy to improve and automate activities</li>
<li>Knowledge of the full HR operations solution</li>
<li>Proficiency in the English and Kannada or Tamil Language</li>
<li>Confidentiality and discretion for managing sensitive information</li>
<li>Executive presence and ability to deliver high touch support</li>
<li>Prior experience in an HR Operations Environment in shared service centre</li>
</ul><p><b>Req ID</b> : R-15982</p>
<p><b>Job Family Group</b> : Human Resources</p>
<p><b>Job Family</b> : HR Human Resources</p>
<p>EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision</p>
<p>If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words &quot;Accommodation Request&quot; as your subject line of your email. For more information, read the Accessibility Process.</p></div><p></p>

HR Partner, Customer Care

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