customer complaint service supervisor

Qiddiya | القدية

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 Join Qiddiya Investment Company as a Senior Specialist in Complaint Management, Execute full complaint-handling workflows, ensuring timely logging, categorization, follow-up, and resolution closure in alignment with service standards. Deliver structured tracking, documentation accuracy, coordination with concerned parties, and insights extraction to support root-cause elimination, protect guest experience, and reinforce operational reliability across all Guest Services Center channels.
 
 
 
 Responsibilities
 
 
 
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 Complaint Logging, Categorization &amp; Documentation
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 Execute structured complaint logging to capture accurate details, categories, and context ensuring full traceability and audit readiness
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 Maintain complaint records, attachments, and timestamps to uphold data quality and support resolution accountability
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 Validate complaint completeness against intake rules to avoid processing delays and misclassification
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 Track recurring classification patterns to flag systemic or cross-functional experience failures
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 Resolution Follow-up, Tracking &amp; Closure
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 Implement follow-up cycles with concerned parties to maintain momentum on resolution actions and protect guest satisfaction
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 Track resolution progress through defined SLAs to detect delays impacting service credibility
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 Validate closure evidence, notes, and corrective actions before confirming final complaint completion
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 Maintain closure logs and reporting inputs to strengthen transparency and recurrence-prevention reviews
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 Cross-Functional Case Coordination
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 Coordinate case escalation to specialized teams (e.g., Digital, Operations, Venue Leadership, QA) when issues exceed standard handling
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 Track dependency delays to surface root causes and ensure resolution pathways remain active
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 Deliver feedback to knowledge management teams on common inquiry gaps requiring content updates
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 Validate service-recovery gestures and communications for appropriateness and alignment with guest-care standards
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 Insights, Reporting &amp; Root-Cause Support
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 Track complaint trends, themes, and repeated failure points to highlight improvement opportunities for leadership
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 Produce case-analysis inputs that support root-cause identification and corrective-action planning
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 Validate analytical summaries used for dashboards to ensure accuracy, integrity, and alignment with defined indicators
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 Execute reporting cycles that reinforce transparency, performance monitoring, and improvement-tracking cadence
 
 
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 Requirements
 
 
 
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 Bachelor's degree in Business Administration, Customer Service Management, or a related field
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 Certifications:
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 Six Sigma basic belt, CX certifications, or equivalent preferred
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 Years of Relevant Experience:
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 3+ years, preferably with majority in analytical and documentation skills
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 Nature of Experience:
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 Experience in customer-care operations, complaint handling, service recovery, or contact-center quality functions preferred
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 Experience working in a related area in a leading professional‑services firm, or customer service operations/contact center operations preferred
 
 
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 Benefits
 
 
 
 Comprehensive benefits package
</div>

Senior Specialist - Complaint Management

First Abu Dhabi Bank (FAB)

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 Specific Job Accountability
 
 
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 Handle customer service issues, complaints/grievances with respect to product, service, billing of FAB and any other category
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 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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 Ensure adherence of policies and procedures
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 Maintains customer records by updating customer history through service requests/complaints and Notes.
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 To achieve set targets in terms of service standards and customer satisfaction scores for all assigned Complaints and related activities.
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 Contribute to the business by capturing feedback new prospects for all types of FAB products as part of Process Improvement recommendations
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 Ensure the business meets its obligations on the prevention of money laundering under the Bank&rsquo;s Policies and Standards and under local laws and regulations.
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</div>

Senior Officer, Complaints Management (Emiratised Role - AlAin)

Domino's

<div>Company Description 
You got game? You got spring in your step? You want the best job in the world? Want schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's is the perfect place for you. 
Job Description 
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means we have lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line, we are bound to have the thing just for you.
We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the work requires exceptional team members working together. At Domino's our people come first!
CSR&rsquo;s must be at least 16 years of age. Upon turning 18, CSR may also be required to prepare food as well as taking orders and processing cash register transactions. 
Work Conditions 
Exposure To: 
Varying and Adverse Weather when Performing Outside Tasks 
In-Store Temperatures Ranging from 36-90 Degrees (based on cooler and oven areas) 
Sudden Changes in Temperature from Work Area to Outside 
Fumes from Food Odors 
Exposure to Cornmeal Dust 
Cramped Working Quarters in Some Areas 
Hot Surfaces/Tools from Oven up to 500 Degrees or Higher 
Sharp Edges and Moving Mechanical Parts. 
Senses 
Speaking and Hearing Clearly when Communicating with Others 
Near and Mid-Range Vision for Most In-Store Tasks 
Accurate Depth Perception 
Ability to Decipher Hot and Cold Surfaces. 
Temperament 
Ability to Direct Activities 
Perform Repetitive Tasks 
Work Alone or with Others 
Work under Stress 
Meet Strict Quality Standards 
Analyze and Compile Data 
Make Professional Judgements and Decisions 
Physical Requirements (Included but not Limited To) 
Standing for Long Periods of Time 
Walking on Various Floor Types 
Sitting (Completion of Administrative Duties and On-Line Training) 
Lifting Package Weight of up to 50lbs, up to 3&rsquo;x1.5&rsquo; in Dimension from Floor to Shelves up to 72&rdquo; High 
Carrying Weight up to 30lbs (Moving Product from Storage to Work Area) 
Climbing (Changing of Signage, Washing Walls, Performing Maintenance) 
Stooping/Bending/Crouching/Squatting/Reaching to Access Product &amp; Prepare Food to Fulfill Orders 
Extended Use of Hands to Manipulate Dough and Use Tools Necessary to Prepare Orders and Maintain 
Qualifications 
General Job Duties for all Store Team Members(some restrictions apply for minors) 
Operate all Equipment 
Stock Ingredients from Delivery for Daily Use 
Prepare Product 
Receive and Process Customer Orders 
Complete Inventory and Associated Paperwork 
Maintain a Clean Restaurant Facility 
Successfully Complete Required Training and Job Orientation 
Comprehend and Give Correct Written Instructions 
Professionally Communicate Verbally with Customers and Staff Both In-Person and by Phone 
Calculate Basic Math (addition, subtraction, multiplication, division) Quickly and Accurately. 
Accuracy in Money Handling 
Rapid, Accurate Hand-Eye Coordination 
Basic Computer Knowledge for Order Entry and Administrative Duties as Needed 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Customer Service Rep(02262) - 414 W. Perkins Ave.

Laundryheap

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 Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.
 
 
 Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.
 
 
 We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.
 
 
 
 Make a real impact 🚀
 
 
 
 At Laundryheap, every conversation matters. As part of our Escalations team, you'll be the voice that turns challenging situations into positive customer experiences. You'll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.
 
 
 
 What You'll Do
 
 
 
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 Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
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 Think creatively to propose fair, customer-focused solutions while following processes and policies
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 Share insights and highlight customer trends to improve journeys and processes across teams
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 Build productive relationships with colleagues across Operations and the wider business
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 Deliver fair, timely outcomes for customers while maintaining brand reputation
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 Meet and exceed KPIs that drive business results and improve customer experience
 
 
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 What we're looking for
 
 
 
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 Excellent English communication (spoken &amp; written)
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 Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
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 Confident communicator who can handle difficult conversations and write clear, professional responses
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 Strong attention to detail with a focus on quality and speed
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 Problem-solver who shows initiative, proactivity, and forward-thinking
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 Tech-savvy and quick to adapt to new tools and processes
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 Comfortable working in a dynamic, fast-paced environment
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 Able to prioritise tasks and manage customer expectations effectively
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 French language skills would be a plus but not mandatory.
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 Willingness to commute to our Bangalore office
 
 
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 Why join us?
 
 
 
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 Be part of a fast-growing global company with opportunities to learn and grow
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 Work in a collaborative environment where your ideas are heard and valued
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 Gain exposure to international markets and complex customer operations
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 Contribute directly to shaping how we support and delight customers worldwide
 
 
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 Work Schedule
 
 
 
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 9-hour shift (8 working hours)
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 Rotational shifts, including night shifts, weekends included
 
 
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 👉 Immediate joiners are highly preferred
 
 
 (Designation may vary depending on our organisational structure)
 
 
 We're looking for ambitious, proactive people with a can-do attitude who aren't afraid to make confident decisions. If that sounds like you, don't miss this opportunity: apply now and become part of the international Laundryheap team!
</div>

Customer Escalations Associate- Complaints & Grievances

<div>Job Description 
 
The following general description applies to all hourly store team members. Please read the detailed information listed below. 
Job Duties<ul><li>
Operate all equipment</li><li>
Stock ingredients from delivery area to storage, work area, walk-in cooler.</li><li>
Prepare product.</li><li>
Receive and process telephone orders.</li><li>
Take inventory and complete associated paperwork.</li><li>
Clean equipment and facility approximately daily.
Training 
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions. Ability to communicate 
verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. 
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes 
in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools 
from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.
SENSING: Talking and hearing on telephone. Near and mid-range vision for 
most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work 
alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. 
Physical Demands
STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile&quot;bricks&quot; with linoleum in some food process areas. Height of work surfaces is between 36&quot; and 48&quot;. 
WALKING: Walking is generally in short distances for short durations.
SITTING: Paperwork is normally completed in an office at a desk or table.
LIFTING: Bulk product deliveries are made twice a week or more and are unloaded 
by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72&quot;high. 
CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough 
are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24&quot;- 30&quot; and requires a force of up 
to 7.5 pounds to push. Trays may also be pulled.
CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
STOOPING/BENDING: Forward bending at the waist is necessary at the pizzaassembly station. Toe room is present, but workers are unable to flex their knees 
while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. 
CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.</li></ul> 
Additional Information 
 
REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72&quot; occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down 
to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous 
during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when 
using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. 
MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
In addition to all of the above,the following applies to team members in driver or store management positions. 
Job Duties
Deliver product by car and then to door of customer. Deliver flyers and door hangers. Requires valid drivers license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery. 
Essential Skills
Navigational skills to read a map, locate addresses within designated delivery area. Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. 
Physical Demands
CARRYING: During delivery, carry pizzas, sides and beverages while performing&quot;walking&quot; and &quot;climbing&quot; duties.
DRIVING: Deliver pizzas within a designated delivery area. A team member may 
make several deliveries per shift.
WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customers location.
CLIMBING: During delivery of product, navigation of five or more flights of stairs 
may be required.
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
SENSING: Far vision and night vision for driving.</div>

Customer Service Rep(07223) - 383 N. Pacific Highway

Fun City

Job Description:Greet all customers warmly and professionally.Provide accurate information about rides and games, including safety procedures and game rules.Answer customer queries effectively and courteously.Offer a personalized experience by up-selling products and services to enhance customer satisfaction.Ensure ride checklists are maintained and completed according to standards.Be knowledgeable about all arcade machines and rides at the center.Assist in maintaining a clean, organized, and safe station area.Follow company procedures for lost and found items and return customers' belongings after rides.Monitor patrons to ensure their safety and prevent any potential hazards.Explain safety procedures clearly before rides and guide customers on evacuation routes if needed.Respond to any customer complaints within 60 seconds and inform the supervisor immediately of any issues or concerns.Provide prompt and discerning customer service, ensuring a positive experience for all visitors.Maintain a presentable, professional appearance and follow hygiene policies.Adhere to company policies regarding confidentiality and do not disclose any sensitive information.Discourage accepting gifts or tips from customers and follow the company's code of conduct.Report any technical, safety, or operational issues to the supervisor or technical team promptly.Strong customer service skills with the ability to engage with a diverse range of customers.Thorough knowledge of center products, rides, and systems.Ability to handle customer complaints and issues calmly and professionally.Detail-oriented with a strong sense of responsibility for customer safety.Effective communication skills and the ability to work in a team environment.Ensure the highest level of customer satisfaction through professionalism and attention to detail.Uphold all company policies, including safety protocols, lost and found procedures, and customer complaint handling.Be proactive in maintaining a safe and enjoyable environment for all customers.Age: 18 to 28 yearsSkills:Customer dealing.Outgoing personality.Excellent communication skills.Evening Shift ( 3:00 Pm to 11:00 Pm /4:00 pm to 12:00 AM)Job Location: Giga MallInterested candidates can drop their CVs at sameera@funcity.pkJob Type: Full-timeJob Type: Full-timeWork Location: In person

Female CS Officer

Vulcan Mechanical Services

<div>LEVEL 1<ul><li>Possess a technical knowledge to troubleshoot, repair and maintain, HVAC mechanical systems. This would include but not be limited to roof top package units and split systems 25 tons and under. This would also include exhaust fans and pump motors.</li><li>Technician will be available for after hour service calls and enter the on-call schedule.</li><li>Must have excellent customer service skills.</li><li>Continue technical training in classroom and personal studies to meet the responsibilities of a B technician. This will be monitored during each review for improvement.</li><li>Demonstrate capability of handling heavy workload of service calls and preventive maintenance as assigned.</li><li>Upon receiving a customer complaint, the B technician will learn to follow systematic questioning techniques and relate answers to the functioning of the system.</li><li>Avoid needless callbacks by checking complete system before leaving the job.</li><li>Learn to use proper tools and instruments for troubleshooting. Make sure proper tools are always on the service vehicle before starting a job.</li><li>Avoid inefficiencies by always stocking your service vehicle with shop inventory and stock.</li><li>Maintain a clean driving record.</li><li>Maintain the service vehicle in a neat and clean manner.</li><li>Maintain a clean safety record and understanding of correct safety procedures for each facility you service.</li><li>Dependability/reliability (including work absenteeism/tardiness).</li><li>Always maintain a positive workplace attitude.</li></ul>
LEVEL 2<ul><li>Possess a technical knowledge and experience level to troubleshoot, repair, and maintain HVAC mechanical systems 50 tons and under.</li><li>Keep technical knowledge and ability up to date regarding commercial and industrial HVAC equipment. Search out and read applicable manuals and online sources to strengthen proper maintenance and repair procedures.</li><li>When presented with a problem, know what to do, and why, and whether to repair or replace.</li><li>Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.</li><li>When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving the job.</li><li>Know how to use proper tools and instruments for more advanced troubleshooting.</li><li>After discussing with Supervisor or Service Manager, give assurance to customer that the problem is fixed, explaining cause and remedy.</li><li>Look for SPOT opportunities in support of meeting Operational team goals. Assist sales/dispatching in pricing spot work.</li><li>Demonstrate ability to accurately determine job priorities by:</li></ul>
1. Help with scheduling your jobs and the pickup of materials for the job. Also, if leading a job make sure everyone is informed of the plan to complete the job.
2. Handling interruptions in stride.
3. Having the proper tools, materials, and scheduled tasking when arriving at the job site<ul><li>Work with other technicians by sharing knowledge and experience. This could be of a technical nature or specific issues related to a facility.</li></ul>
Technical Knowledge and Experience
? Must have completed these courses. (Basic electricity; Basic refrigeration; Gas and Electric heat; Heat Pump trouble shooting) with a minimum of 80%. A trade school associate degree could take the place of this qualification decided by the service manager. Minimum of 1 year field experience in combination with classroom qualifications.
? Knowledge/experience using a vacuum and micron gauge.
? Knowledge/experience using a recovery system.
? Knowledge/experience using an electronic leak detector. Also, able to add leak detecting dye to a refrigerant system to locate hard to find leaks.
? Knowledge/experience using a volt/ampere meter.
? Use proper techniques to correctly charge refrigerant systems including superheat and sub-cooling.
? Knowledge/experience of measuring and setting gas pressures on various types of natural gas systems.
? Knowledge/experience understanding airflow standards, measurements, and instruments.
? Accomplish all &ldquo;C&rdquo; Technician Responsibilities and Duties</div>

HVAC Technician

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