customer complaints specialist ikea cairo festival city

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174808
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Shopping Experience Assistant - Ecommerce is responsible for providing an efficient customer channel to handle and process customer feedback and inquiries related to e-commerce activities. The role involves troubleshooting, logging feedback into the CRM system, and ensuring customer issues are resolved promptly. The assistant also coordinates with different departments to provide seamless service delivery and maintains high standards representing the IKEA brand.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer
 
 
 <ul>
 <li>
 Respond to all e-commerce customer queries (email, chat, social media, calls) promptly and courteously, aligned with SLAs and KPIs.
 </li>
 <li>
 Investigate and resolve order-related issues like delivery delays, cancellations, refunds, and product issues professionally.
 </li>
 <li>
 Handle customer complaints efficiently and escalate when necessary.
 </li>
 <li>
 Communicate clearly with customers about order status, policies, and resolutions.
 </li>
 <li>
 Capture and log customer feedback in the CRM system for service improvement.
 </li>
 <li>
 Prepare daily and weekly resolution reports for management review.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Coordinate with logistics, store, and payment teams to resolve e-commerce issues smoothly.
 </li>
 <li>
 Monitor and update order management systems to track issue progress and ensure closure.
 </li>
 <li>
 Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.
 </li>
 <li>
 Identify recurring issues and suggest process improvements to management.
 </li>
 <li>
 Provide bilingual communication in English and Arabic as required for customer interactions.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficient in customer relationship management (CRM) systems.
 </li>
 <li>
 Strong call center operational skills and experience.
 </li>
 <li>
 Effective analytical and communication skills for problem-solving.
 </li>
 <li>
 Competency in handling complaints and providing strategic solutions.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Graduate or Diploma holder from Commerce, Marketing, or similar field.
 </li>
 <li>
 At least 2 years experience in a similar customer service role.
 </li>
 <li>
 Proficiency in call center operations and CRM systems.
 </li>
 <li>
 Bilingual capabilities in English and Arabic.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Customer Complaints Specialist | IKEA | Cairo Festival City

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 174808
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Shopping Experience Assistant - Ecommerce is responsible for providing an efficient customer channel to handle and process customer feedback and inquiries related to e-commerce activities. The role involves troubleshooting, logging feedback into the CRM system, and ensuring customer issues are resolved promptly. The assistant also coordinates with different departments to provide seamless service delivery and maintains high standards representing the IKEA brand.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Customer
 
 
 <ul>
 <li>
 Respond to all e-commerce customer queries (email, chat, social media, calls) promptly and courteously, aligned with SLAs and KPIs.
 </li>
 <li>
 Investigate and resolve order-related issues like delivery delays, cancellations, refunds, and product issues professionally.
 </li>
 <li>
 Handle customer complaints efficiently and escalate when necessary.
 </li>
 <li>
 Communicate clearly with customers about order status, policies, and resolutions.
 </li>
 <li>
 Capture and log customer feedback in the CRM system for service improvement.
 </li>
 <li>
 Prepare daily and weekly resolution reports for management review.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Coordinate with logistics, store, and payment teams to resolve e-commerce issues smoothly.
 </li>
 <li>
 Monitor and update order management systems to track issue progress and ensure closure.
 </li>
 <li>
 Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.
 </li>
 <li>
 Identify recurring issues and suggest process improvements to management.
 </li>
 <li>
 Provide bilingual communication in English and Arabic as required for customer interactions.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Proficient in customer relationship management (CRM) systems.
 </li>
 <li>
 Strong call center operational skills and experience.
 </li>
 <li>
 Effective analytical and communication skills for problem-solving.
 </li>
 <li>
 Competency in handling complaints and providing strategic solutions.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Graduate or Diploma holder from Commerce, Marketing, or similar field.
 </li>
 <li>
 At least 2 years experience in a similar customer service role.
 </li>
 <li>
 Proficiency in call center operations and CRM systems.
 </li>
 <li>
 Bilingual capabilities in English and Arabic.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

<div>Job Requisition ID: 174243
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
As a Commercial Restaurant Manager at IKEA, your primary responsibility is to lead and manage the IKEA Restaurant sales, guest areas, and associated facilities, including the co-worker restaurant and IKEA Cafes (where applicable). Your role is to attract visitors, make the store a destination, and contribute to overall sales of IKEA home furnishing products by enhancing the customer experience with quality food offerings. You should foster a welcoming atmosphere that encourages guests to return, while also supporting your team to align with IKEA's values.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Engagement</h4> 
<ul><li>
Ensure our guests are always in focus and strive to make them smile.</li><li>
Meet and serve guests showing empathy and care, listening to and supporting them.</li><li>
Lead by example and be a good ambassador for the IKEA store in all guest interactions.</li><li>
Regularly walk the store and engage in daily dialogues with guests to gather feedback.</li><li>
Empower the team to take immediate action to meet guests' needs.</li><li>
Ensure that the services offered in the store are well-known to help guide guests.</li></ul><h4 class="jobSectionHeader"> 
Commercial Strategy</h4> 
<ul><li>
Contribute actively to the development and implementation of a clear IKEA Food action plan.</li><li>
Implement the range matrix with the Kitchen Production Manager to secure a strong food range identity.</li><li>
Co-operate with the Communication &amp; Interior Design department on store marketing activities.</li><li>
Plan and implement range changes in a cost-conscious way with all co-workers informed.</li><li>
Use commercial tools to grow sales, increase profitability, and drive visitor attraction.</li><li>
Ensure the presentation and communication of the food and beverage range is attractive.</li></ul><h4 class="jobSectionHeader"> 
People Management</h4> 
<ul><li>
Recruit and develop the team based on the IKEA values, ensuring effective training and development.</li><li>
Empower, support, and coach co-workers for improved performance and growth.</li><li>
Develop successors and meet the succession needs of the store.</li><li>
Create a strong, living IKEA culture where diversity is valued.</li><li>
Ensure a simple and effective internal communication flow.</li><li>
Inspire leadership and strive for continuous self-development.</li></ul><h4 class="jobSectionHeader"> 
Operational Excellence</h4> 
<ul><li>
Collaborate with the Kitchen Production Manager to ensure compliance with food safety regulations.</li><li>
Implement the IKEA HACCP plan to meet safety requirements and promote a 'safety first' culture.</li><li>
Report all food incidents or potential incidents through CASY.</li><li>
Ensure staff planning process secures the right number of competent workers to meet guest needs.</li><li>
Maintain fresh and appealing food displays together with Kitchen Production Manager.</li><li>
Engage in the IKEA Food management team and leverage cross-functional competencies.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Strong leadership and people management skills.</li><li>
Excellent customer service and communication abilities.</li><li>
Proven commercial acumen and strategic thinking.</li><li>
Experience in operational excellence and implementation of safety standards.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Experience of using commercial opportunities to attract visitors.</li><li>
Experience of managing and developing a team in a retail or food service environment.</li><li>
Knowledge of the IKEA Concept and business advantages, and English communication skills.</li><li>
MS Office literacy and experience with marketing and activity planning.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Restaurant & Cafe Group Leader

<div>
 
 Job Requisition ID:
 
 174243
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 As a Commercial Restaurant Manager at IKEA, your primary responsibility is to lead and manage the IKEA Restaurant sales, guest areas, and associated facilities, including the co-worker restaurant and IKEA Cafes (where applicable). Your role is to attract visitors, make the store a destination, and contribute to overall sales of IKEA home furnishing products by enhancing the customer experience with quality food offerings. You should foster a welcoming atmosphere that encourages guests to return, while also supporting your team to align with IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Engagement
 
 
 <ul>
 <li>
 Ensure our guests are always in focus and strive to make them smile.
 </li>
 <li>
 Meet and serve guests showing empathy and care, listening to and supporting them.
 </li>
 <li>
 Lead by example and be a good ambassador for the IKEA store in all guest interactions.
 </li>
 <li>
 Regularly walk the store and engage in daily dialogues with guests to gather feedback.
 </li>
 <li>
 Empower the team to take immediate action to meet guests' needs.
 </li>
 <li>
 Ensure that the services offered in the store are well-known to help guide guests.
 
 
 </li>
 </ul>
 Commercial Strategy
 
 
 <ul>
 <li>
 Contribute actively to the development and implementation of a clear IKEA Food action plan.
 </li>
 <li>
 Implement the range matrix with the Kitchen Production Manager to secure a strong food range identity.
 </li>
 <li>
 Co-operate with the Communication &amp; Interior Design department on store marketing activities.
 </li>
 <li>
 Plan and implement range changes in a cost-conscious way with all co-workers informed.
 </li>
 <li>
 Use commercial tools to grow sales, increase profitability, and drive visitor attraction.
 </li>
 <li>
 Ensure the presentation and communication of the food and beverage range is attractive.
 
 
 </li>
 </ul>
 People Management
 
 
 <ul>
 <li>
 Recruit and develop the team based on the IKEA values, ensuring effective training and development.
 </li>
 <li>
 Empower, support, and coach co-workers for improved performance and growth.
 </li>
 <li>
 Develop successors and meet the succession needs of the store.
 </li>
 <li>
 Create a strong, living IKEA culture where diversity is valued.
 </li>
 <li>
 Ensure a simple and effective internal communication flow.
 </li>
 <li>
 Inspire leadership and strive for continuous self-development.
 
 
 </li>
 </ul>
 Operational Excellence
 
 
 <ul>
 <li>
 Collaborate with the Kitchen Production Manager to ensure compliance with food safety regulations.
 </li>
 <li>
 Implement the IKEA HACCP plan to meet safety requirements and promote a 'safety first' culture.
 </li>
 <li>
 Report all food incidents or potential incidents through CASY.
 </li>
 <li>
 Ensure staff planning process secures the right number of competent workers to meet guest needs.
 </li>
 <li>
 Maintain fresh and appealing food displays together with Kitchen Production Manager.
 </li>
 <li>
 Engage in the IKEA Food management team and leverage cross-functional competencies.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent customer service and communication abilities.
 </li>
 <li>
 Proven commercial acumen and strategic thinking.
 </li>
 <li>
 Experience in operational excellence and implementation of safety standards.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Experience of using commercial opportunities to attract visitors.
 </li>
 <li>
 Experience of managing and developing a team in a retail or food service environment.
 </li>
 <li>
 Knowledge of the IKEA Concept and business advantages, and English communication skills.
 </li>
 <li>
 MS Office literacy and experience with marketing and activity planning.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Restaurant & Cafe Group Leader | IKEA Cairo Festival City

<div>Job Requisition ID: 174808
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Shopping Experience Assistant - Ecommerce is responsible for providing an efficient customer channel to handle and process customer feedback and inquiries related to e-commerce activities. The role involves troubleshooting, logging feedback into the CRM system, and ensuring customer issues are resolved promptly. The assistant also coordinates with different departments to provide seamless service delivery and maintains high standards representing the IKEA brand.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer</h4> 
<ul><li>
Respond to all e-commerce customer queries (email, chat, social media, calls) promptly and courteously, aligned with SLAs and KPIs.</li><li>
Investigate and resolve order-related issues like delivery delays, cancellations, refunds, and product issues professionally.</li><li>
Handle customer complaints efficiently and escalate when necessary.</li><li>
Communicate clearly with customers about order status, policies, and resolutions.</li><li>
Capture and log customer feedback in the CRM system for service improvement.</li><li>
Prepare daily and weekly resolution reports for management review.</li></ul><h4 class="jobSectionHeader"> 
Operational</h4> 
<ul><li>
Coordinate with logistics, store, and payment teams to resolve e-commerce issues smoothly.</li><li>
Monitor and update order management systems to track issue progress and ensure closure.</li><li>
Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.</li><li>
Identify recurring issues and suggest process improvements to management.</li><li>
Provide bilingual communication in English and Arabic as required for customer interactions.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Proficient in customer relationship management (CRM) systems.</li><li>
Strong call center operational skills and experience.</li><li>
Effective analytical and communication skills for problem-solving.</li><li>
Competency in handling complaints and providing strategic solutions.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Graduate or Diploma holder from Commerce, Marketing, or similar field.</li><li>
At least 2 years experience in a similar customer service role.</li><li>
Proficiency in call center operations and CRM systems.</li><li>
Bilingual capabilities in English and Arabic.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Customer Complaints Specialist

<div>
 
 Job Requisition ID:
 
 173867
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Representative is responsible for building rapport and credibility with customers to assist them in purchasing IKEA's product range while maintaining high merchandising standards and ensuring stock availability. The role aims to exceed sales targets by exceeding customer expectations and providing exceptional service. Success in this role requires understanding customer needs, promoting effective product solutions, and maintaining product knowledge to provide informed advice to customers.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspection of assigned area to review price labels, product information tags, and communication media.
 </li>
 <li>
 Review daily stock levels and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with Procurement Executive for stock information.
 </li>
 <li>
 Focus on customer service, showing empathy and care, and strive to exceed customer expectations based on IKEA values.
 </li>
 <li>
 Engage in daily dialogues with guests to gather feedback and understand customer needs and wants.
 </li>
 <li>
 Initiate and develop relationships with customers to establish trust and confidence.
 </li>
 <li>
 Prepare pro forma invoices based on customer requirements and follow up on quotations to convert to sales.
 </li>
 <li>
 Promote sales by identifying opportunities, offering solutions, and suggesting add-ons to achieve sales targets.
 </li>
 <li>
 Suggest improvements and actions for slow-moving items to supervisors.
 </li>
 <li>
 Maintain product displays according to company merchandising methods.
 </li>
 <li>
 Stay informed about local market developments and competitor promotions to maintain competitive advantage.
 </li>
 <li>
 Keep up to date with changes in product range and inform Sales Manager of customer feedback or product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and sales-driven approach.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and teamwork orientation.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education or equivalent.
 </li>
 <li>
 Experience in a similar role or as a fresh graduate.
 </li>
 <li>
 Proactivity and sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Good command of English and preferably Arabic.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Mall of Arabia

<div>Job Requisition ID: 174668
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Team Leadership</h4> 
<ul><li>
Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.</li><li>
Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.</li><li>
Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.</li><li>
Ensure the team is properly trained on product knowledge, customer service standards, and store policies.</li></ul><h4 class="jobSectionHeader"> 
Store Operations Management</h4> 
<ul><li>
Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.</li><li>
Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.</li><li>
Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.</li></ul><h4 class="jobSectionHeader"> 
Customer Service Excellence</h4> 
<ul><li>
Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.</li><li>
Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.</li><li>
Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.</li></ul><h4 class="jobSectionHeader"> 
Stock and Inventory Management</h4> 
<ul><li>
Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.</li><li>
Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.</li><li>
Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.</li><li>
Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.</li></ul><h4 class="jobSectionHeader"> 
Compliance and Standards</h4> 
<ul><li>
Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.</li><li>
Ensure the department is compliant with all Trading Safety, legal, and health &amp; safety regulations to create a safe and welcoming environment for both customers and staff.</li><li>
Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.</li></ul><h4 class="jobSectionHeader"> 
Sales and Merchandising</h4> 
<ul><li>
Work with the store leadership team to set and achieve sales targets, continually driving the department&rsquo;s performance.</li><li>
Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.</li><li>
Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.</li><li>
Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.</li><li>
Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.</li><li>
A strong commitment to customer service, with the ability to lead by example in customer interactions.</li><li>
Ability to work under pressure, handle challenging situations, and multi-task effectively.</li><li>
Proficiency in using stock management tools and managing inventory transfers, replenishment apps, and cyclic counts.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Proven experience in retail management or a similar leadership role, ideally with exposure to Clothing, Food, or Cafe operations.</li><li>
Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.</li><li>
Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, particularly in the areas of Trading Safety, health and safety, and customer touchpoints.</li><li>
Ability to take responsibility for store openings, closings, and cash counting with a focus on accuracy and compliance.</li><li>
Analytical mindset with the ability to review store performance reports and take proactive commercial actions to improve results.</li><li>
Strong communication skills to interact effectively with customers, staff, and management.</li><li>
Ability to work flexibly and effectively under pressure, especially during peak trading periods.</li><li>
Familiarity with Visual Merchandising and its impact on sales and customer engagement.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Duty Manager

Explore 1418+ Customer complaints specialist ikea cairo festival city in Egypt this January. Find roles across top companies and apply now to boost your career.

1418 customer complaints specialist ikea cairo festival city jobs IN Egypt

Customer Complaints Specialist | IKEA | Cairo Festival City

Customer Complaints Specialist | IKEA | Cairo Festival City

Restaurant & Cafe Group Leader

Restaurant & Cafe Group Leader | IKEA Cairo Festival City

Customer Complaints Specialist

Sales Assistant | IKEA | Mall of Arabia

Duty Manager