customer consultant

haus & haus

<div>
 
 haus &amp; haus are looking for a Customer Experience Consultant to join our team. The Customer Experience Consultant is responsible for providing continual feedback, supports clients by providing helpful information, and answering inquiries. This position is mainly, but not limited to, a telesales role focused on generating outbound and inbound leads while ensuring a high standard of customer experience.
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Making outbound calls to former clients and prospects and driving NBA (next best action). This may be a meeting with a sales advisor or an email for more information.
 </li>
 <li>
 Generating promising leads for the outside sales team to pursue.
 </li>
 <li>
 Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
 </li>
 <li>
 Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
 </li>
 <li>
 Creating relationships with the Head of Department, providing feedback, receiving feedback and understanding priorities.
 </li>
 <li>
 Creating relationships with our sales brokers and understanding how your leads have contributed, and pick up any tips to help with your own sales calls.
 </li>
 <li>
 Keep accurate records and document customer interaction and outcomes into our CRM platform and Reapit.
 </li>
 <li>
 Analyze statistics and compile accurate reports.
 </li>
 <li>
 Keep ahead of Dubai real estate market news and apply your knowledge where required.
 </li>
 <li>
 Maintain an orderly workflow according to priorities.
 </li>
 <li>
 Handling client's inquiries and leads through our CRM channels.
 </li>
 <li>
 Submitting calls and leads report to Customer Experience Manager.
 </li>
 <li>
 Meeting your KPI and performance metrics and tracking these over time.
 </li>
 <li>
 Brainstorming with the customer experience team for improvements.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times.
 </li>
 <li>
 Demonstrate active listening skills and exhibit confidence when communicating with clients.
 </li>
 <li>
 Responding promptly to client's enquiries.
 </li>
 <li>
 Communicating with clients through various channels.
 </li>
 <li>
 Keeping records of customer interactions, transactions, and comments.
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary.
 </li>
 <li>
 Providing feedback on the efficiency of the customer experience process.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support.
 </li>
 <li>
 Excellent English communication skills, verbal and written.
 </li>
 <li>
 Strong interpersonal and phone call handling skills.
 </li>
 <li>
 Confident, articulate, and with professional speaking abilities.
 </li>
 </ul>
 
 
 
 
 
 What We Require
 
 
 
 
 
 <ul>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 <li>
 The ability to follow scripts.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the candidate we have been looking for!
 
 
 
 
 
 Apply now or email me at francesca.d@hausandhaus.com
 
</div>

Customer Experience Consultant

Tadbeer Leadership Domestic Workers Services

Customer Happiness Consultant (Emiratization)<ul><li>Location: United Arab Emirates</li><li>Employment Type: Full-Time</li><li>Eligibility: UAE Nationals (Family Book Required)</li><li>Experience: With or without prior work experience</li></ul>Key Responsibilities<ul><li>Accurately enter data provided by customers or internal departments into company systems.</li><li>Verify and validate information by comparing it with original source documents.</li><li>Update and maintain existing records to ensure all information is current and accurate.</li><li>Retrieve customer, account, or service details upon request.</li><li>Review source documents for completeness and resolve discrepancies before data entry.</li><li>Use keyboards, scanners, and internal software systems efficiently to input data.</li><li>Follow established internal procedures, policies, and quality standards.</li><li>Identify opportunities for process improvements and recommend enhancements.</li><li>Maintain strict confidentiality and handle sensitive information with professionalism and care.</li><li>Provide friendly, solution-oriented support to customers and ensure a positive service experience.</li></ul>Qualifications &amp; Skills<ul><li>UAE National with a valid Family Book (required).</li><li>High school diploma or bachelor&rsquo;s degree (preferred but not mandatory).</li><li>Strong attention to detail and high level of accuracy.</li><li>Good communication skills in Arabic and/or English.</li><li>Basic computer skills and familiarity with data entry systems.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible, proactive, and eager to learn.</li><li>Strong sense of responsibility and professionalism.</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant (Emiratization)

Customer Happiness Consultant (UAEn)<ul><li>Location: Abu Dhabi</li><li>Employment Type: Full-Time</li><li>Eligibility: UAE Nationals (Family Book Required)</li><li>Experience: With or without prior work experience</li></ul>Key Responsibilities<ul><li>Accurately enter data provided by customers or internal departments into company systems.</li><li>Verify and validate information by comparing it with original source documents.</li><li>Update and maintain existing records to ensure all information is current and accurate.</li><li>Retrieve customer, account, or service details upon request.</li><li>Review source documents for completeness and resolve discrepancies before data entry.</li><li>Use keyboards, scanners, and internal software systems efficiently to input data.</li><li>Follow established internal procedures, policies, and quality standards.</li><li>Identify opportunities for process improvements and recommend enhancements.</li><li>Maintain strict confidentiality and handle sensitive information with professionalism and care.</li><li>Provide friendly, solution-oriented support to customers and ensure a positive service experience.</li></ul>Qualifications &amp; Skills<ul><li>UAE National with a valid Family Book (required).</li><li>High school diploma or bachelor&rsquo;s degree.</li><li>Strong attention to detail and high level of accuracy.</li><li>Good communication skills in Arabic and/or English.</li><li>Basic computer skills and familiarity with data entry systems.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible, proactive, and eager to learn.</li><li>Strong sense of responsibility and professionalism.</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant (UAEn)

Caliber Collision

<div>Service Center
Springfield TN
JOB SUMMARY
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber&rsquo;s Standard Operating Procedures, insurance partners and industry guidelines/standards.
BENEFITS OF JOINING CALIBER<ul><li>
Benefits from day one: Immediately eligible for medical, dental and vision</li><li>
Industry Comparable Pay &ndash; Paid weekly and eligible for overtime</li><li>
Paid Vacation &amp; Holidays &ndash; Can begin accruing day 1</li><li>
Career growth opportunities &ndash; we promote from within!</li><li>
A career for life: You&rsquo;ll gain hands-on experience within a production shop.</li></ul>
REQUIREMENTS:
<ul><li>2+ years of customer facing experience; sales experience a plus</li><li>
Must have a valid driver&rsquo;s license and be eligible for coverage under our company insurance policy</li></ul>
ABILITIES/SKILLS/KNOWLEDGE<ul><li>
Ability to do consistent physical activity &ndash; reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.</li><li>
Passion for learning the collision industry</li><li>
Be able to understand instructions &ndash; written and verbal</li><li>
Can prioritize competing tasks and adapt easily to a fast-paced environment</li><li>
Must be able to provide personable, friendly &ldquo;World Class&rdquo; customer service to internal and external customers</li></ul>
Caliber is an Equal Opportunity Employer
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.</div>

Customer Service Consultant

Bupa

<div>Job Description:
Customer Service Consultant
Cairo, Egypt
Fixed Term
We make health happen
We're expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You'll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you'll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you're passionate about delivering exceptional service and putting customers first, we'd love to hear from you.
Key Responsibilities
<ul><li>Authorize or reject treatment requests before procedures</li><li>
Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues</li><li>
Manage membership updates, billing inquiries, and document issuance</li><li>
Coordinate international medical appointments and support cross-departmental communication</li><li>
Investigate and resolve complaints, ensuring customer satisfaction</li><li>
Maintain accurate system records and support new team members</li><li>
Collaborate with providers and internal teams to deliver seamless service</li></ul>
What We're Looking For
<div>Able to demonstrate that you pay due regard to customers and treat them fairly by: 
<ul><li>Being able to explain the impact that your role and actions have on the fair treatment of customers</li><li>Being able to explain the potential implications for customers who are not treated fairly by you or others</li><li>Making the fair treatment of customers central to all that you do</li><li>Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills</li></ul></div>
Why Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Egypt - Cairo</div>

Novonesis

<div>
 
 Are you ready for a new beginning?
 
 
 
 We need your talent, knowledge and dedication to better our world with biology.
 
 
 
 Our purpose points the way
 
 
 
 In Novonesis, we know that solutions rooted in biology can help solve humanity&rsquo;s biggest challenges. Since we began more than a century ago, this has been our guide. It&rsquo;s how we've gotten so far. And it&rsquo;s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
 
 
 
 We&rsquo;re here to better our world with biology.
 
 
 
 
 Location:
 
 Dubai
 
 
 
 Department:
 
 Customer Service Consultant
 
 
 
 Travel:
 
 As needed
 
 
 Are you detail‑oriented, customer‑focused, and passionate about operational excellence?
 
 
 We are looking for an
 
 Order Management Specialist
 
 to join our team and support our Middle East &amp; Africa region. If you thrive in a dynamic environment and enjoy working cross‑functionally with Sales, Logistics, and Customer Service teams, this role is for you!
 
 
 🔹
 
 Key Responsibilities
 
 
 
 
 Order to Invoice Process
 
 
 
 <ul>
 <li>
 Manage the complete order‑to‑invoice cycle for assigned MEA countries, ensuring timely and accurate order entry and logistics coordination.
 </li>
 <li>
 Prepare customer quotations in collaboration with the Sales team.
 </li>
 <li>
 Ensure seamless and efficient order processing with strong attention to detail.
 
 
 </li>
 </ul>
 
 Customer &amp; Data Management
 
 
 
 <ul>
 <li>
 Maintain accurate customer master data in SAP.
 </li>
 <li>
 Provide ongoing support to customers across the region, addressing inquiries and resolving issues promptly.
 </li>
 <li>
 Manage customer complaints to ensure high satisfaction levels.
 
 
 </li>
 </ul>
 
 Logistics &amp; Operational Support
 
 
 
 <ul>
 <li>
 Assist with dispatch of product samples and ensure prompt delivery.
 </li>
 <li>
 Oversee inbound and outbound shipments to the Dubai office, ensuring proper documentation and on‑time deliveries.
 </li>
 <li>
 Monitor stock levels to support Sales and fulfill customer needs.
 </li>
 <li>
 Update and maintain current price lists.
 
 
 </li>
 </ul>
 
 Commercial &amp; Administrative Tasks
 
 
 
 <ul>
 <li>
 Support commission issuance for distributors.
 </li>
 <li>
 Assist customers in transitioning to our online ordering platform.
 </li>
 <li>
 Develop and maintain SOPs related to customer service and order management.
 </li>
 <li>
 Coordinate with the Dubai Chamber of Commerce and other authorities to ensure compliance.
 
 
 </li>
 </ul>
 
 Sales Support
 
 
 
 <ul>
 <li>
 Generate reports using SAP, BI, and Salesforce (SF).
 </li>
 <li>
 Conduct customer and distributor visits as needed.
 </li>
 <li>
 Collect and analyze customer forecasts to support planning.
 
 
 </li>
 </ul>
 🎓
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Commerce.
 </li>
 <li>
 Strong focus on customer satisfaction, efficient communication, order accuracy, relationship building, and collaboration with Sales.
 </li>
 <li>
 Excellent problem‑solving and complaint‑resolution skills.
 </li>
 <li>
 Experience with SAP, BI tools, and Salesforce
 
 
 </li>
 </ul>
 English is required for this role. Arabic and French skills are beneficial and considered an added advantage.
 
 
 
 Could our purpose be yours?
 
 
 Then apply today!
 
 
 
 At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
 
 
 Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
 
 
 
 Want to learn more?
 
 
 
 Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
 
 
 
 Not the right fit for you?
 
 
 
 Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.
 
 
 
 Stay alert: Avoid recruitment scams
 
 
 
 At Novonesis, We Are Committed To Maintaining a Safe And Transparent Recruitment Process. Please Be Aware Of Potential Scams Targeting Job Seekers And Take Note Of The Following
 
 
 <ul>
 <li>
 Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
 </li>
 <li>
 Novonesis does not make employment offers without conducting interviews with candidates.
 
 
 </li>
 </ul>
 If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.
</div>

MAERSK

<div><h2 class="jobSectionHeader">Opportunity
</h2><div><div>Are you a customer‑oriented professional with a passion for delivering exceptional service within the world of logistics and supply chain ? Do you bring high energy , a dynamic mindset, and a drive to excel in operational environments where precision and speed matter? 
 
If so, this temporary role could be the perfect fit.
We are excited to offer an opportunity to join us as a Customer Experience Consultant in Izmir , where you will be part of a high‑performing team dedicated to delivering world‑class service across the logistics and maritime transport chain.
What We Offer
At Maersk, we put you in control of your career. You&rsquo;ll be trusted, empowered, and supported to take on new challenges and grow professionally .
 
As part of a global logistics leader at the heart of world trade, you&rsquo;ll have the opportunity to make a meaningful impact on a global scale.
With a presence in more than 130 countries, you&rsquo;ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨
Key Responsibilities
<ul><li>Manage and monitor the end‑to‑end shipment lifecycle , ensuring operational excellence across all logistics touchpoints.
</li><li>Coordinate with internal and external stakeholders involved in cargo handling, vessel operations, port activities, and inland transportation .
</li><li>Orchestrate the overall flow of shipments, ensuring alignment between booking, documentation, customs, warehousing, and final delivery.
</li><li>Provide value‑adding logistics solutions through strong process understanding and operational insight.
</li><li>Resolve queries from shippers, customers, Key Account Managers, and operational partners with speed and accuracy.
</li><li>Maintain a customer‑centric yet operations‑driven approach to prevent errors and drive continuous improvement.
</li><li>Prepare, verify, and submit logistics documentation (B/L, invoices, certificates, etc.) accurately and on time.
</li><li>Support cross‑sell and up‑sell initiatives by identifying logistics opportunities that enhance customer supply chains.
</li><li>Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure compliance and consistency.
</li><li>Identify process deviations, operational risks, and bottlenecks, and communicate them proactively.
</li>Maintain proactive communication with customers, including participation in operational and performance calls <li>.
</li><li>Record and report performance insights, highlighting service wins, failures, and improvement opportunities.
</li><li>Collaborate closely with KCMs and the Commercial team to strengthen customer relationships through operational reliability.
</li><li>Comply with customer‑specific SOPs and monitor related KPIs to ensure service delivery meets contractual expectations.
</li><li>Execute reports and operational tasks assigned by the Team Leader or Manager.
</li></ul>We Are Looking For
<ul><li>Proven experience in logistics, supply chain, or a logistics‑focused environment &mdash; ideally within maritime, freight forwarding, or port operations.
</li><li>Fluency in English
</li><li>Excellent communication and stakeholder management skills across operational and commercial teams.
</li><li>Strong customer‑centric mindset combined with a solid understanding of logistics processes.
</li><li>Results‑driven, organized, and able to perform under pressure in fast‑paced operational settings.
</li>A collaborative team player<li> with a proactive, solution‑oriented approach.
</li><li>Solid understanding of end‑to‑end operational flows, including booking, documentation, customs, and cargo movement.
</li><li>A sense of urgency and persistence in driving issues to closure.
</li>A positive, proactive attitude<li> and a passion for delivering operational excellence.
</li></ul>Please note that working days are: Sunday- Thursday
We look forward to receiving your application in English
</div></div>#RPO ##LI-PW1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

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