customer consultant

Devoteam

<div>
 
 
 Company Description
 
 
 
 
 Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.&nbsp;
 
 
 With 25 years&rsquo; experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.&nbsp;
 
 
 Creative tech for Better Change.
 
 
 
 http://www.devoteam.com
 
 
 
 
 
 Job Description
 
 
 
 
 As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Conduct thorough assessments of current customer experiences across all channels and touchpoints.
 </li>
 <li>
 Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
 </li>
 <li>
 Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
 </li>
 <li>
 Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
 </li>
 <li>
 Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
 </li>
 <li>
 Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
 </li>
 <li>
 Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
 </li>
 <li>
 Lead training sessions and workshops to educate teams on CX principles and methodologies.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 - 5 years of experience&nbsp;
 </li>
 <li>
 Analytical and problem solving skills
 </li>
 <li>
 Customer Journeys Modeling
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Consulting background&nbsp;
 </li>
 <li>
 Bachelor's Degree in&nbsp;Media, Marketing, Business administration or any related field&nbsp;
 </li>
 </ul>
</div>

Customer Experience Consultant

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

MAERSK

<div><div><div><div><div>Ever wondered how the products you buy in your local supermarket are transported to Egypt? Amazed by the speed at which your new sneakers are delivered to your home? You can now become a part of one of Time&rsquo;s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.
 
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We commit to providing possible best development and career growth to all our employees through digitalized learning ways to keep them up with the development of technological changing.
 
In Maersk, we are on a vision to become The Global Integrator of container logistics connecting and simplifying our customers' supply chain. You will join a truly ground breaking journey striving to continuing to strengthen the focus to become a truly customer centric company, serving our customers' individual needs. 
 
We are looking for an enthusiastic &ldquo;Customer Experience Agent &rdquo; to join Maersk Egypt's ''Direct Transport Team&ldquo; in Cairo, to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process.
We Offer
<ul><li>We offer an exciting job opportunity to be part of the world&rsquo;s largest container shipping company.
</li><li>A challenging business environment, characterized by high pace.
</li><li>You will be working in a team of 6 motivated and engaged people with a diverse background who bring a smile to their customers every day.
</li><li>The opportunity to contribute to the growth and success of Maersk, the biggest player in the global market.
</li><li>You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.
</li><li>This is a dynamic position, operating in both a domestic and international environment.
</li><li>Diverse international career opportunities
</li><li>A culture valuing and driving collaboration, personal development and open dialogues
</li></ul>Key responsibilities:
<ul><li>Managing large amounts of inbound and outbound calls in a timely manner
</li><li>Identifying Direct Transport customer needs &amp; clarify information
</li><li>Provide product and service information to customers.
</li><li>Seize opportunities to upsell products when they arise
</li><li>Ensure feedback from the customer to further improve the customer services.
</li><li>Build sustainable relationships and engage customers by taking the extra mile
</li><li>Provide customers information packages on products or services.
</li><li>Take full responsibility and end-to-end ownership of customer shipments.
</li><li>Act as a primary point of contact for customers. and communicate proactively to keep customers informed of any issues.
</li><li>Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal stakeholders.
</li><li>Engage in constructive issue resolution. This includes dealing with escalations and complaints.
</li><li>Address root causes and seek continuous improvements.
</li><li>Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and acting in line with set targets.
</li><li>Thinking out of the box and with focus on providing solutions.
</li><li>Build strong and lasting relationships with customers with the purpose of gaining an understanding of their business, service needs, and, drivers of success.
</li><li>Actively work together with colleagues within and beyond functions and locations.
</li><li>Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
</li><li>Display accountability for customer satisfaction, by owning and, managing customer-facing activities.
</li></ul>We Are Looking For:
<ul><li>2- 4 years of experience in logistics, transport, Freight forwarder, or supply chain sectors.
</li><li>Fluent English is a must
</li><li>Customer Centricity and result orientation.
</li><li>Focus on constant improvements with a flexible mindset
</li><li>Efficient, decisive and result orientated
</li><li>Strong drive to improve the customer experience
</li><li>Excellent interpersonal and communication skills
</li><li>Energetic, self-motivated and dedicated
</li><li>Willingness to be a team player
</li><li>Strong planning and organizational skills
</li></ul></div></div></div></div>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer experience consultant

<div>Opportunity
<div><div><div><div><div><div><div>Ever wondered how the products you buy in your local supermarket are transported to Egypt? Amazed by the speed at which your new sneakers are delivered to your home? You can now become a part of one of Time&rsquo;s Top 100 Most Influential Companies, shaping the future of Transport and Logistics. 
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We commit to providing possible best development and career growth to all our employees through digitalized learning ways to keep them up with the development of technological changing. 
In Maersk, we are on a vision to become The Global Integrator of container logistics connecting and simplifying our customers' supply chain. You will join a truly ground breaking journey striving to continuing to strengthen the focus to become a truly customer centric company, serving our customers' individual needs.</div> 
We are looking for an enthusiastic &ldquo;Customer Experience Agent &rdquo; to join Maersk Egypt's ''Direct Transport Team&ldquo; in Cairo, to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process.
We Offer<ul><li>
We offer an exciting job opportunity to be part of the world&rsquo;s largest container shipping company.</li><li>
A challenging business environment, characterized by high pace.</li><li>
You will be working in a team of 6 motivated and engaged people with a diverse background who bring a smile to their customers every day.</li><li>
The opportunity to contribute to the growth and success of Maersk,...</li></ul></div></div></div></div></div></div></div>

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 
 As Sales &amp; Customer Lifecycle Consultant you be responsible for driving repeat sales by actively managing the customer lifecycle and contributing to the overall retention of the subscriber base. This role will focus on client engagement, win-back sales, and supporting the field sales team in maintaining long-term customer relationships.
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Support the development and execution of sales strategies to achieve business plan targets as outlined by the group
 </li>
 <li>
 Collaborate with backend, product, pricing, and strategy teams to align offerings with market demand through consumer promotions and B2B campaigns
 </li>
 <li>
 Assist in building and maintaining an effective field sales team by contributing to hiring efforts and supporting team efficiency
 </li>
 <li>
 Track and support the achievement of Key Performance Indicators (KPIs) in coordination with the sales and strategy functions
 </li>
 <li>
 Monitor and report on sales performance metrics, highlighting trends and opportunities to sales leadership
 </li>
 <li>
 Contribute to the setting of monthly and quarterly sales targets in alignment with strategic goals
 </li>
 <li>
 Stay informed on product performance, listing trends, and provide feedback for improvement
 </li>
 <li>
 Maintain awareness of profitability by aligning personal sales efforts with regional business goals
 </li>
 <li>
 Build and maintain strong relationships with existing clients to encourage loyalty and future sales opportunities
 </li>
 <li>
 Identify and share insights on new growth opportunities and market expansion possibilities
 </li>
 <li>
 Actively coach and support peers within the sales team, fostering a collaborative and performance-driven environment
 </li>
 <li>
 Participate in identifying training needs and support the execution of relevant programs in coordination with sales strategy heads
 </li>
 <li>
 Contribute to continuous performance improvement efforts by sharing feedback and participating in team development initiatives
 </li>
 <li>
 Coordinate with sales operations to ensure efficient workflows and excellent customer experience
 </li>
 <li>
 Stay updated on market research, customer trends, and competitor activity through regular field engagement
 </li>
 <li>
 Provide input on process improvements and system enhancements to support better sales execution
 </li>
 <li>
 Recommend improvements to the company's digital platforms to better serve sales efforts and customer experience
 </li>
 <li>
 Participate in client engagement events, market activations, and expos to grow agency and customer networks
 </li>
 <li>
 Represent the company at real estate expos and other industry functions as required
 </li>
 <li>
 Build rapport with local authorities and regulatory bodies to support smooth field operations
 </li>
 <li>
 Conduct regular client and market visits to maintain hands-on knowledge of customer needs and behaviors
 </li>
 <li>
 Attend daily sales meetings to stay aligned with team direction and objectives
 </li>
 <li>
 Contribute to key initiatives and special projects as assigned by your manager
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 Bachelor's degree in business administration, marketing, communications, or relevant field
 
 </li>
 <li>
 Minimum of 2 years of experience in sales management or customer lifecycle engagement, with a proven track record in driving repeat business and client retention
 </li>
 <li>
 Demonstrated success as a commercial sales executive, consistently meeting or exceeding sales targets
 </li>
 <li>
 Strong understanding of commercial sales channels, customer behavior, and industry dynamics
 </li>
 <li>
 Solid grasp of market research methodologies and data analysis techniques to identify trends and inform strategy
 </li>
 <li>
 In-depth knowledge of the company's products/services and the broader market landscape
 </li>
 <li>
 Familiarity with tech platforms used in sales processes and customer lifecycle management
 </li>
 <li>
 Ability to forecast sales performance and pipeline with accuracy and confidence
 </li>
 <li>
 Proficiency in analyzing sales and customer data to identify patterns, gaps, and opportunities for improvement
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong client relationships and collaborate across teams
 </li>
 <li>
 Strong analytical mindset and data-driven decision-making capabilities
 </li>
 <li>
 Exceptional organizational and time-management skills to manage priorities and meet deadline
 </li>
 <li>
 Team-oriented with the ability to contribute to a collaborative sales environment
 </li>
 <li>
 Highly adaptable,
 </li>
 <li>
 Maintains a high level of integrity and professionalism in all interactions
 </li>
 <li>
 Detail-oriented with a structured approach to follow-ups and account management
 </li>
 <li>
 Effective listener and communicator with the ability to engage clients, colleagues, and leadership confidentlyAdaptability
 </li>
 <li>
 High level of integrity
 </li>
 <li>
 Highly organised and detail oriented
 </li>
 <li>
 Ability to listen to and speak with clients, sales members, and other managers is essential for effective real estate sales managers
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 </ul>
 <ul>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 </ul>
 <ul>
 <li>
 Learning &amp; Development
 
 
 </li>
 </ul>
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 #KSABayut
 
</div>

Sales & Customer Lifecycle Consultant

NielsenIQ

<div><div><div>This role is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant, you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements.
During this phase of the customer relationship, you also provide the necessary technical support to ensure the stability of our solutions<ul><li>
Support our existing clients in any technical matters related to our software portfolio.</li><li>
Implementing and supporting our data model into SQL Server and Oracle environments.</li><li>
Ability to troubleshoot any kind of issues independently.</li><li>
Involvement in technical projects for existing software solutions and their integration in the customer environment</li><li>
You support all project participants and project management with your expertise and the provision of solutions and customizations in time, in quality</li><li>
Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations.</li><li>
Contribution with your expertise to technical groups where you are involved</li><li>
Analyze client requirements and come up with technical solutions to match.</li><li>
Support the NielsenIQ sales team and analytics team with your technical competence, experience Build up a strong partnership with the defined customers and inspire the customers, in accordance with the contractual agreements.</li><li>
Regularly updating merchandising software to the latest versions at clients</li><li>
Delivering online and in-person training sessions on the use of merchandising software</li><li>
Supporting the sales team with software demonstrations, technical deep-dives, and product overviews</li><li>
Reporting and monitoring software bugs via platforms such as ServiceNow, JIRA, and Spaceman UserVoice</li><li>
Actively contributing to the collection and communication of development ideas to the Product Leadership team</li><li>
Maintaining continuous collaboration with cross-functional teams: Sales, Product Leadership, and peers</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Software support and administration skills</li><li>
Database experience in SQL Server and Oracle</li><li>
Strong Communication skills (Arabic and English)</li><li>
Reliability and commitment to the project and support</li><li>
Patience and the will to find the solution to the problem that is necessary for the solution</li><li>
Ability to work in a team and collaboratively with internal and external experts</li><li>
Very good understanding of customer issues with the aim of meeting customer needs</li><li>
Ability to build good relationships with external and internal stakeholders</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Merchandising Services Customer Success Consultant

<div>
 
 Job Description
 
 
 
 This role is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant, you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements.
 
 
 During this phase of the customer relationship, you also provide the necessary technical support to ensure the stability of our solutions
 
 
 <ul>
 <li>
 Support our existing clients in any technical matters related to our software portfolio
 </li>
 <li>
 Implementing and supporting our data model into SQL Server and Oracle environments
 </li>
 <li>
 Ability to troubleshoot any kind of issues independently
 </li>
 <li>
 Involvement in technical projects for existing software solutions and their integration in the customer environment
 </li>
 <li>
 You support all project participants and project management with your expertise and the provision of solutions and customizations in time, in quality
 </li>
 <li>
 Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations
 </li>
 <li>
 Contribution with your expertise to technical groups where you are involved
 </li>
 <li>
 Analyze client requirements and come up with technical solutions to match
 </li>
 <li>
 Support the NielsenIQ sales team and analytics team with your technical competence, experience Build up a strong partnership with the defined customers and inspire the customers, in accordance with the contractual agreements
 </li>
 <li>
 Regularly updating merchandising software to the latest versions at clients
 </li>
 <li>
 Delivering online and in-person training sessions on the use of merchandising software
 </li>
 <li>
 Supporting the sales team with software demonstrations, technical deep-dives, and product overviews
 </li>
 <li>
 Reporting and monitoring software bugs via platforms such as ServiceNow, JIRA, and Spaceman UserVoice
 </li>
 <li>
 Actively contributing to the collection and communication of development ideas to the Product Leadership team
 </li>
 <li>
 Maintaining continuous collaboration with cross-functional teams: Sales, Product Leadership, and peers
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Software support and administration skills
 </li>
 <li>
 Database experience in SQL Server and Oracle
 </li>
 <li>
 Strong Communication skills (Arabic and English)
 </li>
 <li>
 Reliability and commitment to the project and support
 </li>
 <li>
 Patience and the will to find the solution to the problem that is necessary for the solution
 </li>
 <li>
 Ability to work in a team and collaboratively with internal and external experts
 </li>
 <li>
 Very good understanding of customer issues with the aim of meeting customer needs
 </li>
 <li>
 Ability to build good relationships with external and internal stakeholders
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Our Benefits
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 
 
 </li>
 </ul>
 
 About NIQ
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 For more information, visit NIQ.com
 
 
 Want to keep up with our latest updates?
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
</div>

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