customer contact representative

University of Minnesota

About the JobDays/Hours: Monday to Friday, 1:30pm to 10:00pmPosition OverviewThis position is responsible for providing excellent client service and compassionate, professional handling of a variety of client interactions. Staff in this role put clients first in everything they do by communicating clearly, respectfully, and professionally with internal and external clients. This includes asking questions, seeking feedback, explaining ideas or policies, actively listening, using proper discretion, anticipating and meeting service needs, and using proper etiquette when communicating face to face, by telephone, or in writing.Customer Contact Center Representatives (CCCR) greet and admit all clients and patients at the front desks of the Veterinary Medical Center, including the Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital, as well as schedule appointments and aid clients via phone and email. CCCR&rsquo;s answer questions and respond to client needs/requests, seek solutions to client/patient concerns, and reduce client anxiety whenever possible by troubleshooting issues related to Customer Contact Center duties, service failures, and other problems, including identifying and resolving the problem, making effective decisions, and escalating issues when appropriate.CCCR&rsquo;s interact effectively with others and actively participate as committed, collaborative team members. CCCR&rsquo;s act as proud ambassadors of the Veterinary Medical Center (VMC) and the University of Minnesota by supporting their mission, vision, and values. All efforts are directed to the &ldquo;common good&rdquo;. This includes remaining calm in difficult situations, assisting coworkers, sharing information, listening to and involving others, objectively considering others&rsquo; ideas and opinions, and interacting effectively with people from varied and diverse backgrounds.CCCR&rsquo;s take personal responsibility in work each day to help VMC achieve its objectives by ensuring work activities are completed thoroughly, accurately, efficiently, and in a timely manner, ensuring quality standards are met, and continuously looking for ways to improve client service.Essential Functions Front Desk (SAH) (70%)<ul><li>Delights clients and visitors by welcoming them to the VMC and provides a caring, reliable and knowledgeable first contact point.</li><li>Efficiently and accurately admits patients ensuring all quality standards are met. (ie verifying rDVM, client, and patient demographics)</li><li>Assists with accurate electronic medical record keeping by ensuring all authorization forms are signed and completed records are forwarded to Medical Records for scanning.</li><li>Utilizes established protocols for walk-in clients.</li><li>Provide a caring, reliable and knowledgeable first contact point for VMC.</li><li>Timely check in and admission of patients, take deposits as appropriate.</li><li>Ensures the billing process is initiated and adds exam fees as appropriate.</li><li>Notify proper personnel of the client&rsquo;s arrival following specific guidelines.</li><li>Place required documents in patient medical record.</li><li>Prepare medical records with appropriate forms for the service they are seeing.</li><li>Be sure visitors are registered before entering the clinic; notify proper personnel of arrival.</li><li>Assist clients with prescription pick-up by notifying After Hours Dispensary staff.</li><li>Give directions to vendors, clients and visitors.</li><li>Maintain appearance of front desk and lobby area according to VMC cleanliness standards.</li><li>Help to maintain department appointment schedules.</li><li>Give parking permits to all appropriate customers.</li><li>Answer incoming calls from within the VMC (staff, students, clinicians calling Front Desk).</li><li>Remote admission and discharge of Large Animal clients.</li><li>Uses established protocol for calling in after-hours specialty teams</li><li>Follows accounting protocols for opening/closing registers.</li><li>Follows hospital guidelines for taking deposits and discharging patients.</li><li>Quickly and efficiently identifies distressed clients/patients and escalates to appropriate staff member when necessary.</li><li>Ensures visitors are registered before entering the clinic, notifying proper personnel of arrival before clients enter clinical area.</li></ul>Call Center (25%)<ul><li>Triage incoming Small and Large animal emergency cases; utilize internal triage tracking system as appropriate.</li><li>Enter appointments on Large Animal, Small Animal, and West Metro emergency schedule as appropriate; notify client of emergency procedures and cost.</li><li>Process scheduling calls based on standards and guidelines for each service.</li><li>Process general information calls by answering questions, taking messages and redirecting incoming calls.</li><li>Process appropriate paperwork for new clients.</li><li>Liaison between clients and clinicians.</li><li>Problem-solve trouble calls.</li></ul>General (5%)<ul><li>Answer questions and explain procedures for interns, senior veterinary students, and student technicians.</li><li>Required to work a minimum of two holidays per fiscal year.</li><li>Willingness to cross train and assist in other areas as assigned.</li></ul>QualificationsAll required qualifications must be documented on application materials.Minimum Qualifications:High School diploma / GED and two years of medical or veterinary office experience. Must have reception experience i.e. high volume telephone and face-to-face meet and greet customer service experience. Must have experience with and be proficient in Microsoft Office programs or similar software. General knowledge of excel spreadsheets.Preferred Qualifications/Selection Criteria:<ul><li>Veterinary call center, front desk, or admissions experience.</li><li>Medical appointment scheduling experience.</li><li>Customer Service orientation, outstanding interpersonal skills, and problem solving skills.</li><li>Effectively multi-tasks and reprioritize to meet job expectations.</li><li>Willingness and ability to cross train and assist in other client areas as assigned.</li><li>Ability to problem solve in emergency setting.</li></ul>About the DepartmentThe Veterinary Medical Center (VMC) has served the community for more than a century. It is the most advanced, full-service referral care center for large and small animals in Minnesota. The VMC sees more than 35,000 cases annually, with specialists available in all areas of medicine and surgery. More than 50 of the veterinarians on staff have undergone several years of additional training to become board-certified specialists in a particular area of veterinary medicine.The Veterinary Medical Center is comprised of the Small Animal Hospital for dogs, cats, and other companion animals, the Piper Clinic at the new Leatherdale Equine Center, for horses, and the Large Animal Hospital, which treats farm animals, and occasionally, zoo animals.Pay and BenefitsPay Range: $22.67-$24.02 ; depending on education/qualifications/experienceTime Appointment: 100% AppointmentPosition Type: Civil-Service &amp; Non-Faculty Labor Represented StaffPlease visit the Office of Human Resources website for more information regarding benefit eligibility.The University offers a comprehensive benefits package that includes:<ul><li>Competitive wages, paid holidays, and generous time off</li><li>Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program</li><li>Low-cost medical, dental, and pharmacy plans</li><li>Healthcare and dependent care flexible spending accounts</li><li>University HSA contributions</li><li>Disability and employer-paid life insurance</li><li>Employee wellbeing program</li><li>Excellent retirement plans with employer contribution</li><li>Public Service Loan Forgiveness (PSLF) opportunity</li><li>Financial counseling services</li><li>Employee Assistance Program with eight sessions of counseling at no cost</li><li>Employee Transit Pass with free or reduced rates in the Twin Cities metro area</li></ul>How To ApplyApplications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.Additional documents may be attached after application by accessing your &quot;My Job Applications&quot; page and uploading documents in the &quot;My Cover Letters and Attachments&quot; section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.DiversityThe University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.eduEmployment RequirementsAny offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.About the U of MThe University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America&rsquo;s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).Apply through the University of Minnesota Human Resources Employment online process at https://humanresources.umn.edu/content/find-job using Job ID 371982.Job Type: Full-timePay: $22.67 - $24.02 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Parental leave</li><li>Relocation assistance</li><li>Retirement plan</li></ul>Experience:<ul><li>veterinary medical: 1 year (Required)</li></ul>Work Location: In person

Customer Contact Center Representative

<div>All required qualifications must be documented on the application materials.
Required Qualifications<ul><li>
High School diploma / GED and two (2) years of clerical office experience or medical appointment scheduling experience. Veterinary or medical training/education may be substituted for some of the years of experience.</li><li>
Must have reception experience i.e. high volume telephone and face-to-face meet and greet customer service experience.</li><li>
Must have experience with and be proficient in Microsoft Office programs or similar software. General knowledge of the Google platform, including Gmail.</li><li>
Experience and comfort working with animals.</li></ul>
Preferred Qualifications<ul><li>
Veterinary call center, front desk, or admissions experience.</li><li>
Customer service orientation, outstanding interpersonal skills, and problem solving skills.</li><li>
Experience working effectively in a fast-paced environment, including the ability to multi-task and reprioritize tasks to meet job expectations and service goals.</li><li>
Willingness and ability to cross train and assist in other client areas as assigned.</li></ul>
Position Description
This position is responsible for providing excellent client service and compassionate, professional handling of a variety of client interaction. Staff in this role, put clients first in everything they do by communicating clearly, respectfully, and professionally with internal and external clients. This includes asking questions, seeking feedback, explaining ideas or policies, actively listening, using proper discretion, anticipating and meeting service needs, and using proper etiquette when communicating face to face, by telephone, or in writing.
Customer Contact Center Representatives greet and admit all clients and patients at the front desks of the Veterinary Medical Center, including the Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital, as well as schedule appointments and aid clients via phone and email. CCCR&rsquo;s answer questions and respond to client needs/requests, seek solutions to client/patient concerns, and reduce client anxiety whenever possible by troubleshooting issues related to Customer Contact Center duties, service failures, and other problems including identifying and resolving the problem, making effective decisions, and escalating issues when appropriate.
CCCR&rsquo;s interact effectively with others and actively participate as committed, collaborative team members. CCCR&rsquo;s act as proud ambassadors of the Veterinary Medical Center (VMC) and University of Minnesota by supporting their mission, vision, and values. All efforts are directed to the &ldquo;common good&rdquo;. This includes remaining calm in difficult situations, assisting coworkers, sharing information, listening to and involving others, objectively considering others&rsquo; ideas and opinions, and interacting effectively with people from varied and diverse backgrounds.
CCCR&rsquo;s take personal responsibility in work each day to help VMC achieve its objectives by ensuring work activities are completed thoroughly, accurately, efficiently, and in a timely manner, ensuring quality standards are met, and continuously looking for ways to improve client service. All of these efforts help the VMC survive in a competitive environment.
Essential Functions<h3 class="jobSectionHeader">
Front Desk &amp; Call Center (Lewis Small Animal Hospital, Piper Equine Hospital, and Large Animal Hospital)</h3><ul><li>
Delight clients and visitors by welcoming them to the VMC and provide a caring, reliable, and knowledgeable first contact point.</li><li>
Efficiently and accurately check-in / admit patients ensuring all quality standards are met and established protocols are followed, including verifying rDVM, client, and patient demographics, and ensuring the billing process is initiated.</li><li>
Assist with accurate electronic medical record keeping by ensuring all authorization forms are updated, signed and completed. Follow service guidelines to ensure that records are correctly downloaded, saved, scanned, and/or forwarded to internal services and staff.</li><li>
Utilize established protocols for walk-in clients seeking Emergency/Critical Care and Urgent Care services, or those who may be seeking other services and information.</li><li>
Notify proper personnel of the client/patient&rsquo;s arrival, following specific guidelines.</li><li>
Give parking permits to all appropriate clients.</li><li>
Place required documents in patient medical records.</li><li>
Prepare medical records with appropriate forms for the service the patient is seeing.</li><li>
Register visitors as they enter the hospital and notify proper personnel of arrival.</li><li>
Assist clients with prescription pick-up and payment, including initiating contact with Pharmacy and After Hours Dispensary staff.</li><li>
Give directions to vendors, clients and visitors.</li><li>
Maintain appearance of front desk and lobby areas according to VMC cleanliness, health, and safety standards.</li><li>
Help to maintain service/department schedules.</li><li>
Answer incoming calls from within the VMC (staff, students, clinicians calling the front desks or call center).</li><li>
Follow hospital guidelines for collecting payments and discharging patients.</li><li>
Problem solve routine issues and escalate issues as needed/appropriate.</li><li>
Facilitate in-person and remote admission, visitation, and discharge of Large Animal Hospital patients.</li><li>
Use established protocol for calling in after-hours staff, including specialty teams, Customer Contact Center staff, The Raptor Center, and the Veterinary Diagnostic Lab.</li><li>
Follow accounting protocols for processing payments and deposits, opening/closing registers, and handling cash.</li><li>
Triage incoming small and large animal emergency cases; utilize internal triage tracking system as appropriate.</li><li>
Enter emergent and urgent appointments and consults on schedules for the Lewis Small Animal Hospital, Large Animal Hospital, and West Metro Equine Practice as appropriate; notify client of emergency processes, including reading required scripts.</li><li>
Process scheduling requests via phone and email based on standards and guidelines for each service.</li><li>
Process general information calls and emails by answering questions, taking messages, and redirecting incoming inquiries as appropriate.</li><li>
Process appropriate paperwork for new and existing clients.</li><li>
Answer questions and explain procedures for interns, senior veterinary students, and student technicians.</li><li>
Act as liaison between clients, referring clinics, and clinicians.</li><li>
Recognize, document, and alert supervisors of trends in client calls, emails, or faxes.</li><li>
Facilitate shadow experiences for new and existing staff within the VMC.</li><li>
Ability and willingness to cross train and assist in other areas as assigned.</li><li>
Other duties as assigned.</li></ul>
Work Location
College of Veterinary Medicine - University of Minnesota (Veterinary Medical Center)
Work Schedule
Monday-Friday, 8am-4:30pm 
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.
Additional documents may be attached after application by accessing your &quot;My Job Applications&quot; page and uploading documents in the &quot;My Cover Letters and Attachments&quot; section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America&rsquo;s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).</div>

Bryant and Stratton College

Location: Orchard Park, NY This position is performed onsite, however, there are opportunities to work a hybrid schedule based on tenure and performance. Position Summary: The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone. Essential Duties and Responsibilities: Productivity: Call, contact and connect prospective students to one of the Bryant &amp; Stratton College admissions offices via warm phone transfer. Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %. Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately. Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process. Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Key Competencies and Skills: Telephone skills Verbal and written communication skills Listening skills Problem analysis and problem solving Customer service orientation Organizational skills Goal oriented Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience Qualifications: High school diploma or equivalent Previous customer service or sales experience Internet savvy with knowledge of Microsoft Office product, including Outlook High degree of phone etiquette, problem solving, and ability to build rapport Preferred qualifications: Associate's degree or higher Previous call center and sales experience Schedule: Mon&ndash;Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Contact Center Leader Salary: $39,000 per year ($18.75 per hour). This position is eligible for overtime. Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process. Unlock your full potential in the innovative and inclusive environment at Bryant &amp; Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant &amp; Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families. Apply today for immediate consideration! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant &amp; Stratton College is an Equal Opportunity Employer. Administrative Assistant, Receptionist, Human Resources, Data Entry, Work from Home, Office, Entry Level, Clerical, Customer Service Representative, Call Center, Full Time, Clerk, Server, Education Expected hours: 40 &ndash; 45 per week Benefits: <ul><li>401(k)</li><li>401(k) 5% Match</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li><li>Wellness program</li></ul>Work Location: In person

Customer Service - Contact Center

Pittsburgh Garage

Luxury Market catering to a wealthy client baseFlexible 30-40 Hours per week. M-F Only &ndash; No nights or weekends<ul><li>Vacation</li><li>Bonuses</li><li>Holiday Pay</li><li>Professional Offices in Hanover, MA</li><li>401K</li><li>Life Insurance</li></ul>A professional construction company is seeking a customer service representative to answer phones, manage customer requests, and online scheduling coordination.MUST-HAVE Qualifications:<ul><li>Strong customer service skills while interacting over the phone with our wealthy customer base</li><li>Current computer skills</li></ul>DUTIES AND RESPONSIBILITIES:<ul><li>Answer and manage all phone calls at our offices in Hanover, MA</li><li>Arrange and confirm appointments and installations</li><li>Provide scheduling support for design staff and installation teams</li></ul>Please reply with resume. We will contact those that qualify to schedule interviews immediately.Pay: $20.00 - $22.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Phone Representative & Customer Support

Hyster-Yale Materials Handling

<div>Job Title
Customer Relationship Center Contact Representative I-III
Job Category
Business Support Services
Job Description
What starts with YOU , moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Relationship Center Contact Representative position , based out of Avon Indiana.
The Customer Relationship Center Contact Representative positions are designed to provide centralized sales and service support to the Major Accounts and Fleet Management teams within the Customer Success department. The scope of incoming and outbound activity includes sales and service coordination both internally and externally with dealers and end customers, originating via phone, email, chat, API, service portals, or other customer channels. Customer Relationship Center Contact Representatives will utilize multiple systems and navigate across HYMH sales and service channels while working either in person or remotely. Some after-hours, weekend, and holiday hours may be required. These roles require in-depth knowledge of sales and service platform processes and procedures and serve as the &ldquo;face and voice&rdquo; of the business while coordinating activities with dealers and HYMH teams throughout the sales and service lifecycle. These roles support increasing levels of responsibility from entry-level support to subject matter expert leadership, including handling escalations, managing high-priority clients, owning key processes, and building strategic partnerships internally and externally.
What You Will Do:
<ul><li>Provide centralized sales and service support to Major Accounts and Fleet Management teams
</li><li>Answer and manage incoming and outbound inquiries via phone, email, chat, service portals, and other customer channels
</li><li>Coordinate activities between dealers, customers, and HYMH sales and service teams
</li><li>Troubleshoot issues, resolve inquiries, and present proactive solutions in alignment with Service Level Agreements
</li><li>Accurately document all interactions for tracking activity, status, and response time
</li><li>Support escalations, high-priority accounts, and complex service inquiries as applicable by level
</li><li>Track and maintain work-in-process service repairs, planned maintenance scheduling, and contractual compliance
</li><li>Assist with dealer invoice processing, including advanced review and adherence to Fleet and Warranty guidelines
</li><li>Build and maintain strong relationships with dealers, customers, and internal business partners
</li><li>Collaborate on continuous improvement initiatives and assist in training and onboarding new team members
</li></ul>Who You Are:
<ul><li>A motivated individual who is willing and able to work safely in high-pressure environments
</li><li>Detail-oriented with strong interpersonal and organizational skills.
</li><li>Committed to delivering quality work and ensuring customer satisfaction.
</li><li>A strong communicator who serves as the face and voice of the business
</li><li>Customer-focused with a passion for delivering excellent service and building relationships
</li><li>Detail-oriented with strong organizational and listening skills
</li><li>A collaborative team player who works effectively across multiple business channels
</li><li>A problem solver who uses sound judgment to resolve complex issues
</li><li>Adaptable and comfortable working in a fast-paced, high-volume environment
</li><li>Capable of handling escalations and high-priority customer needs with professionalism
</li><li>A proactive contributor who identifies opportunities to improve processes and service delivery
</li><li>Comfortable working in proximity with others or in a remote environment
</li><li>A developing or established subject matter expert depending on level
 </li></ul>What You Will Need (Education):
Customer Relationship Center Contact Representative I:
<ul><li>Bachelor&rsquo;s degree with no experience required.
</li><li>OR a 2-year degree with 2&ndash;3 years of experience.
</li><li>OR 5 years of relevant experience with no degree.
</li></ul>Customer Relationship Center Contact Representative II:
<ul><li>Bachelor&rsquo;s degree in a business related field strongly preferred.
</li><li>Or 2 year degree with 5+ years&rsquo; experience.
</li><li>In lieu of degree, 7-10 years of experience and 2-3 years&rsquo; customer contact experience in a customer facing sales or service system support role.
</li></ul>Customer Relationship Center Contact Representative III:
<ul><li>Bachelors or Associates Degree in a Business related discipline strongly preferred.
</li><li>1-2 years&rsquo; experience with bachelor&rsquo;s degree in business related discipline.
</li><li>3-4 years&rsquo; experience with associate&rsquo;s degree in business related discipline.
</li><li>10+ years&rsquo; experience in lieu of degree.
</li></ul>Skills, Experience &amp; Abilities:
<ul><li>Entry-level to advanced experience based on position level (I, II, III)
</li><li>Knowledge of Major Accounts and Fleet Sales and Service platforms
</li><li>Mechanical proficiency with forklifts (primarily for level III)
</li><li>Strong keyboarding skills for high-volume environments
</li><li>Proficiency in Microsoft Excel, Word, and Access
</li><li>Ability to apply customer service principles, technical knowledge, and best practices
</li><li>Experience troubleshooting issues and providing effective service solutions
</li><li>Ability to manage multiple systems and navigate across sales and service channels
</li><li>Possess experience handling escalations, work-in-process tracking, and service coordination
</li><li>Ability to execute independently while contributing to team success
</li></ul>Additional Information:
<ul><li>Positions support HYMH corporate HYCare strategy focused on best-in-class customer support
</li><li>Responsible for supporting end-to-end customer satisfaction across the product sales and service lifecycle
</li><li>Requires daily communication and relationship building with dealers and customers
</li><li>Includes responsibility for maintaining service timeliness, communication, and data accuracy
</li><li>Supports customer expectations for uptime, cost efficiency, and service excellence
</li><li>Requires monitoring dealer performance to meet contractual obligations and service expectations
</li><li>Involves ownership of processes such as sales communication, service operations, parts response, and inventory management
</li><li>Acts as a liaison between Sales, Sales Operations, Service Operations, dealers, and customers
</li><li>Supports OEM invoice management and sales and service order accuracy
</li></ul>Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-TE1
#LI-ONSITE
Job Type
Permanent
Time Type
Full time
<div><div><div><div><div><div><div>Work Hours
</div></div></div></div></div></div></div><div></div>40
Travel Required
No
Primary Location
HY US Avon, IN
Address
10144 Veterans Dr
Zip Code
46123
Field-Based
No
Relocation Assistance Available
No
<h3 class="jobSectionHeader">We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
</h3><h3 class="jobSectionHeader">EOE/Minorities/Females/Veterans/Disabled</h3></div>

Customer Relationship Center Contact Representative I-III

Forsa Connect

Apply Now Directly:https://forsaconnect.com/job/78Position: Customer Service Representative Location: Alexandria, EgyptYou have 6+ months of real cold calling / telesales experience * You know how to handle rejection and keep pushing * You can confidently turn conversations into conversions * You&rsquo;re driven by targets, commissions, and growthJob Type: Full-timeWork Location: In person

Customer Service Representative FC78

Chief Financial Credit Union

<div>Contact Center Representative I
(Customer Service / Call Center &ndash; Banking) 
 $18&ndash;$22 per hour
 Full-Time | Communication Center | Credit Union
Chief Financial Credit Union is seeking a friendly and service-driven Contact Center Representative I to join our team.
This role is the first point of contact for our members, assisting with account questions, processing transactions, and helping members navigate Credit Union products and services through phone, chat, and online channels.
If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to start or grow your career in financial services.
What You&rsquo;ll Do
Answer incoming member inquiries via phone, chat, and online channels
Provide accurate information on accounts, products, and services
Process transactions such as loan payments and account requests
Troubleshoot and resolve member issues with a focus on first-contact resolution
Maintain account security, accuracy, and confidentiality
Identify opportunities to recommend relevant products and services
Escalate complex issues appropriately while maintaining a positive member experience
Collaborate with internal departments to support member needs
What We&rsquo;re Looking For
Strong customer service and communication skills
Ability to multitask in a fast-paced call center environment
Problem-solving mindset with attention to detail
Comfortable using computers and navigating multiple systems
Professional, reliable, and team-oriented attitude
Preferred Experience
Customer service, call center, or contact center experience
Banking, credit union, or financial services experience
Experience handling high call volume or member inquiries
Great Opportunity for Customer Service Professionals
This role is a great fit for candidates with experience in:
Call centers or customer support roles
Retail or hospitality environments
Phone-based customer service
Sales or customer-facing positions
Many successful Contact Center team members come from customer service backgrounds and build long-term careers in financial services.
Career Growth Opportunities
This position is an excellent entry point into our Communication Center.
Opportunities to advance through our Contact Center career path with increasing responsibility and pay.
Team members may grow into roles such as:
Senior Contact Center Representative
Member Service Representative (Branch)
Lending, Operations, or other specialized roles
Compensation &amp; Benefits
We offer a competitive compensation and benefits package, including:
 $18&ndash;$22 per hour depending on experience
Medical (BCBSM PPO &amp; HMO options) with employer contribution
Dental insurance with employer contribution
Vision coverage
401(k) with employer match
Generous Paid Time Off
Paid Federal Holidays
Professional development opportunities
Supportive, team-oriented work environment
Start Your Career in Financial Services
At Chief Financial Credit Union, our Contact Center team plays a vital role in delivering exceptional service and helping members manage their financial needs.
If you're looking for a role where you can help people, build valuable skills, and grow your career, apply today.
Keywords: 
Customer Service Representative, Call Center Representative, Contact Center, Banking Customer Service, Member Support, Financial Services, Account Support, Phone Support</div>

Member Service Representative I-Call Center

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