customer contact specialist

State of Vermont

<div><div><div><div><div><b>Overview</b></div>
</div><div><div>
Office of Child Support Contact Center Specialists require extensive customer service skills including patience, empathy, de-escalation skills and the ability to multitask proficiently withinmultiple computer systems simultaneously to deliver information in an accurate and professional manner while documenting cases appropriately. The position may encounter angry and emotional customers.</div><br>
<div></div>
<div>
This position will:</div>
<ul>
<li>Assist customers in processing online payments.</li>
<li>Advise custodial parents, generally, on procedures for securing or enforcing child support orders, non-custodial parents on their payment obligations and assists employers with wage withholding, remittance and medical support instructions according to state and federal law.</li>
<li>Advise other OCS sections on needed adjustments of individual cases.</li>
<li>Assist the supervisor in providing training to new Contact Center Specialists.</li>
<li>Perform related duties as required.</li>
</ul></div></div><div><div><div><b>Who May Apply</b></div>
</div><div><div>
This position,<b> OCS Contact Center Specialist (Job Requisition #54663)</b>, is open to all State employees and external applicants.<br>
If you would like more information about this position, please contact Shannon Hill at shannon.hill@vermont.gov.<br>
Resumes will not be accepted via e-mail. You must apply online to be considered.</div><br>
<div></div>
<div>
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.</div></div></div><div><div><div><b>
Class Definition</b></div>
</div><div><div>
The work of a OCS Contact Center Specialist impacts the lives of children and families across the State of Vermont and potentially nationally and internationally. The Office of Child Support is federally mandated to provide holistic, family-centered, trauma-informed services. Thus, in this role, impartiality, equity, empathy, and procedural justice are key. Furthermore, Child support law is challenging and ever-changing. It requires adaptability, openness and flexibility. This role includes Informational, problem solving, and crisis intervention work at a paraprofessional level for the Office of Child Support Services, Department for Children and Families of the Agency of Human Services. All employees of the Agency of Human Services adhere to four key practices: customer service, holistic service, strengths-based relationships and results orientation. Assist with the administrative duties of the unit. Assist the supervisor of the customer response unit and be available for questions from other representatives when the supervisor is unavailable. Duties are performed under the supervision of the Child Support Customer Services Supervisor.</div></div></div><div><div><div><b>
Environmental Factors</b></div>
</div><div><div>
Duties are performed in a standard office setting with most time being spent on the telephone. Conversations with hostile and emotionally distraught people may be expected.</div>
</div></div><div><div><div><b>
Minimum Qualifications</b></div>
</div><div><div>
Associate's degree in administration, business or office related fields.</div>
<div>
OR</div>
<div>
Completion of a vocational/technical training program in business, office occupations or related area AND one (1) year or more of office clerical experience INCLUDING record keeping or working with data bases AND one (1) year or more of direct client contact.</div>
<div>
OR</div>
<div>
Two (2) years or more of office clerical experience INCLUDING record keeping or working with data bases AND one (1) year or more of direct client contact.</div></div></div><div><div><div><b>
Total Compensation</b></div>
</div><div><div>
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:</div>
<ul><li>80% State paid medical premium and a dental plan at no cost for employees and their families</li>
<li>Work/Life balance: 11 paid holidays each year and a generous leave plan</li>
<li>State Paid Family and Medical Leave Insurance (FMLI)</li>
<li>Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan</li>
<li>Tuition Reimbursement</li>
<li>Flexible spending healthcare and childcare reimbursement accounts</li>
<li>Low cost group life insurance</li>
<li>Incentive-based Wellness Program</li>
<li>Qualified Employer for Public Service Student Loan Forgiveness Program</li>
</ul>
<div>Want the specifics? Explore the Benefits of State Employment on our website.</div></div></div><div><div><div><b>
Equal Opportunity Employer</b></div>
</div><div>The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State&rsquo;s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.</div></div></div></div>

OCS Contact Center Specialist

Contra Costa Crisis Center

<div><div><div><p><b>988 Contact Specialist (Text/Chat)</b>
</p><p><b>Location:</b> Walnut Creek, CA &mdash; On-site, Full-time</p>
<p><b>Compensation Range: </b>$25-28/hour, Non-Exempt
</p><p>Opportunities for pay increase following successful completion of training and tenure milestones.<br>
</p><p></p><br>
<p><b>Full Time Shifts Available:</b>
</p><p>Evening, Night, Overnight/Graveyard</p>
<p>The 988 Text/Chat Contact Specialist primary responsibility is to respond to text/chat as assigned by the Shift Supervisor and/or Center Manager<br>
</p><p></p><br>
<p><b>About Contra Costa Crisis Center</b> The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.<br>
</p><p></p><br>
<p><b>Position Summary</b> The 988 Chat/Text Contact Specialist responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.<br>
</p><p></p><br>
<p><b>Key Responsibilities</b> &bull; Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. &bull; Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. &bull; Maintain accurate, timely documentation and uphold confidentiality standards. &bull; Respond to after-hours community lines as assigned. &bull; Build rapport with callers while maintaining professional boundaries. &bull; Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. &bull; Communicate effectively and compassionately with text/chat contacts, staff and volunteers. &bull; Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). &bull; Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.<br>
</p><p></p><br>
<p><b>Required Qualifications</b> &bull; Commitment to working within Contra Costa Crisis Center&rsquo;s Code of Ethics and organizational policies. &bull; Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. &bull; Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. &bull; Proficiency with computers, databases, and online communication tools. &bull; Demonstrated personal accountability, emotional maturity, and team participation. &bull; Ability to apply the structure of a call/text/chat including transitional phrases &bull; Ability to direct clients to appropriate resources. &bull; Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.<br>
</p><p></p><br>
<p><b>Strongly Preferred</b> &bull; Bachelor&rsquo;s degree in psychology, social welfare, counseling, or related field. &bull; Spanish language fluency (spoken and written). &bull; Flexible schedule with evening, weekend, and holiday availability.<br>
</p><p></p><br>
<p><b>Compensation &amp; Benefits</b> &bull; Hourly Rate Range: $25-28/hour. &bull; Opportunities for pay increase following successful completion of training and tenure milestones. &bull; Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&amp;D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan.<br>
</p><p></p><br>
<p><b>Equal Employment Opportunity Statement</b> Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.<br>
</p><p></p><br>
<p><b>To Apply</b> Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.</p></div></div></div><div></div>

988 Text/Chat Contact Specialist - Full Time

<div><p><b>988 Contact Specialist (Call)</b></p>
<p><b>Location:</b> Walnut Creek, CA &mdash; On-site, Full-time or Part-time<br>
<b>Compensation Range:</b> $25-$28/hour, Non-Exempt - Full Time</p>
<p>Opportunities for pay increase following successful completion of training and tenure milestones.</p><br>
<p><br>
<b>Full Time Shifts Available:</b></p>
<p>Evening, Night, Overnight/Graveyard</p><p><br>
</p><p><b>About Contra Costa Crisis Center</b></p>
<p>The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.</p><p><br>
</p><p><b>Position Summary</b></p>
<p>The 988 Contact Specialist responds to calls, texts, and chats from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources.</p><p><br>
</p><p>This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.</p>
<p></p><p>This is a full-time, on-site position.</p><p><br>
</p><p><b>Key Responsibilities</b></p>
<ul><li> Respond to 988 calls on the National Suicide Prevention Lifeline &amp; 988 CA Text Line platform.</li></ul>
<ul><li> Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety.</li></ul>
<ul><li> Maintain accurate, timely documentation and uphold confidentiality standards.</li></ul>
<ul><li> Respond to after-hours community lines as assigned.</li></ul>
<ul><li> Build rapport with callers while maintaining professional boundaries.</li></ul>
<ul><li> Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery.</li></ul>
<ul><li> Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements).</li></ul>
<ul><li> Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.</li></ul><p><br>
</p><p><b>Required Qualifications</b></p>
<ul><li> Commitment to working within Contra Costa Crisis Center&rsquo;s Code of Ethics and organizational policies.</li></ul>
<ul><li> Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations.</li></ul>
<ul><li> Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases.</li></ul>
<ul><li> Proficiency with computers, databases, and online communication tools.</li></ul>
<ul><li> Demonstrated personal accountability, emotional maturity, and team participation.</li></ul>
<ul><li> Ability to direct callers to appropriate non&ndash;law-enforcement resources.</li></ul>
<ul><li> Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.</li></ul><p><br>
</p><p>Strongly Preferred</p>
<ul><li> Bachelor&rsquo;s degree in psychology, social welfare, counseling, or related field.</li></ul>
<ul><li> Spanish language fluency (spoken and written).</li></ul>
<ul><li> Flexible schedule with evening, weekend, and holiday availability.</li></ul><p><br>
</p><p><b>Compensation &amp; Benefits</b></p>
<p>Hourly Rate Range: $25-28/hour.
</p><p>Opportunities for pay increase following successful completion of training and tenure milestones.</p>
<p>Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&amp;D, LTD, paid vacation, holidays, sick time, and a 403(b) retirement plan.</p><p><br>
</p><p><b>Equal Employment Opportunity Statement</b></p>
<p>Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.</p><p><br>
</p><p><b>To Apply</b></p>
<p>Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.</p></div><p></p>

988 Contact Specialist - Full Time

VIA LINK

<div><p><b>Company Statement
</b></p><p><b>VIA LINK</b> is a 501(c)3 nonprofit organization that provides a range of services to the people of Louisiana. We provide emotional support to those in crisis, help people connect with critical services, give suicide intervention, offer referrals to community resources and more. These services are provided over phone, text, and online chat services 24/7, 365 days a year. VIA LINK VIDEO LINK</p><p><b>
Overview</b></p><p><b>
VIA LINK is looking for Full-Time Remote Contact Center Specialists. Part-Time employment may be considered, but the Candidate must be able to attend our full time training schedule (7 consecutive weeks of training working 32-40 hours a week). Training is set to start April 27th and end June 13th.
</b></p><p><b>We are hiring for both full-time and part-time positions to support our 24/7, 365 contact center operations. Available shifts include weekday evenings (Monday&ndash;Friday, 3:00 PM&ndash;11:00 PM CT), overnight shifts (11:00 PM&ndash;7:00 AM CT), and weekends (7:00 AM&ndash;3:00 PM CT, 3:00 PM&ndash;11:00 PM CT, and 11:00 PM&ndash;7:00 AM CT).</b></p><p><b>
Common shifts are typically 6 to 8 hours and vary between phone or text/chat shifts. You will work a set and consistent schedule </b><b><i>after the full time training</i></b><b>. Scheduling options will be provided to you at the assessment stage of the interview process. Full time staff members are scheduled for a minimum of 32 hours per week and part time staff are scheduled for no more than 30 hours a week.
</b></p><p><b>***Weekday and weekend availability REQUIRED. </b>Due to the 24-hour nature of the agency contact center, all Contact Center Specialists are required to work during natural disasters affecting the state of Louisiana, and on occasional holidays, as part of a team rotation. Specialists will receive extensive training in crisis counseling, informationreferral, and suicide prevention. Specialists will be trained to answer inquiries via phone, text and chat.
</p><p></p><p><b>Contact Center Specialists provide callers with free, confidential short-term emotional support, crisis intervention, suicide prevention, information, referrals, follow-up, and advocacy. The PRIMARY DUTIES of a Contact Center Specialist include:</b></p><ul><li>
Understanding and following all established procedures and recognized best practices;</li><li>
Employing active listening techniques to assist callers in de-escalating from mental health issues/concerns;</li><li>
Providing appropriate response to caller needs by following the VIA LINK crisis intervention model;</li><li>
Providing critical resources and support to individuals in crisis;</li><li>
Following all VIA LINK contact center procedures and personnel policies;</li><li>
Accurately completing call reports and contact documentation at the end of each call and shift;</li><li>
Working occasional holidays and unscheduled hours as needed;</li><li>
Working effectively as part of a team;</li><li>
Actively participating in required trainings in order to support individual professional development and the integrity of agency programs;</li><li>
Protecting confidentiality of agency location, software, records, etc.;</li><li>
Troubleshooting minor tech issues, as this is a remote, computer-based position.</li></ul><p><b>
Qualifications:
</b></p><p><b>Minimum 6 months related experience preferred. Prior Social Service experience preferred. </b>Contact Center Specialists are required to interact with a broad range of callers. Therefore, the following skills and proficiencies are also essential requirements of the position:</p><ul><li>
Ability to maintain regularly scheduled full time shifts, either night shift, day shift, or a combination of the two.</li><li>
Reliable laptop/computer with secure and private wifi internet connection (computer must have a video camera to attend online training sessions held via web-based video conferencing). Upon completion of training, staffed Specialists will be issued an agency laptop for continued work.</li><li>
Have a private and confidential space to conduct work.</li><li>
Excellent computer skills, including the ability to complete and submit online reports, use multiple forms of digital communication, and utilize internal search databases.</li><li>
Excellent verbal and written communication, including the ability to effectively communicate with callers, co-workers, and supervisors.</li><li>
Excellent interpersonal skills, ability to empathize with others and maintain a non-judgmental attitude.</li><li>
Must be able to work under pressure and meet deadlines, while maintaining a growth-oriented attitude and provide exemplary support to callers.</li><li>
Ability to work independently and to carry out daily tasks to completion, follow prescribed routines, and employ standard best practices.</li><li>
Collaborate well with others.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Bilingual: Spanish or Vietnamese</li><li>
Bachelor's or Master's degree in a human service field</li><li>
Familiarity with Gmail and Google Drive</li></ul><p><b>
Hourly Pay Rate</b><b>: </b>$17.25 (an extra $2 per hour added to those that work overnight hours from 11pm-7am CT).
</p><p><b>Training:</b> Incoming Specialists will be required to complete a two month introductory training period. Candidates are required to attend all training shifts over the course of 7 consecutive weeks, working 32-40 hours a week while in training. A complete training schedule will be provided to qualifying candidates.
</p><p><b>EEO Disclaimer</b></p><p>
VIA LINK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.</p></div><p></p>

Remote Crisis Contact Center Specialist

Hallmark University

<div>Description:
<p><b>
Job Details:</b></p><ul><li>
Contact prospective students via phone, email, and other communication channels.</li><li>
Deliver approved scripts and transfer interested prospects to Admissions Professionals.</li><li>
Build excitement and rapport with potential students while providing exceptional customer service.</li><li>
Document all prospect activity accurately in Campus Vue CRM.</li><li>
Meet or exceed productivity metrics through consistent outreach.</li><li>
Collaborate with a dynamic team and actively participate in our student mentor program.</li></ul><p><b>
Skills &amp; Attributes:</b></p><ul><li>
Outstanding communication skills (phone and face-to-face).</li><li>
Highly organized and detail-oriented.</li><li>
Proficient in MS Office (Excel, Outlook, PowerPoint, Word).</li><li>
Motivated, adaptable, and passionate about student success.</li></ul>
Requirements:
<p><b>
What We&rsquo;re Looking For:</b></p><p><b>
Required:</b></p><ul><li>
High School Diploma.</li><li>
Excellent attendance and customer service skills.</li><li>
Ability to work afternoons, evenings, and occasional Saturdays.</li></ul><p><b>
Preferred:</b></p><ul><li>
Associate Degree or higher.</li><li>
Call center and/or sales experience.</li></ul><p><b>
Why Hallmark University?</b></p><p>
Be part of a mission-driven institution focused on transforming lives through education.</p><p>
Participate in our Hallmark Character Program, promoting core values and integrity.</p><p>
Work in a collaborative, supportive environment that values your growth.</p><p><b>
About Hallmark University</b></p><p>
Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.</p><p>
Ready to make a difference? Apply today and help students take the first step toward their future!</p></div>

Admissions Contact Center Specialist

IntelliSource

<div><p>IntelliSource is seeking a detail-oriented individuals to join our onsite First Contact Customer Support Team! Our team works together to manage inbound email messages and calls at our customer&rsquo;s business center, located in Colorado Springs. We collaborate with counterparts across the business to ensure accuracy and timeliness of message routing. This team member will gather customer information and route requests to the correct teams. The work is fast paced and requires a strong attention to detail.</p>
<p>
Candidates with a strong desire to interact with and provide world class service to customers in the high-tech industry are desired. This is a fast-paced work environment requiring time management skills and an efficiency mindset. The campus is large, recently remodeled and well equipped with a caf&eacute;, recreational facilities including a disc golf course, and quick-access shops surrounding the area.</p>
<p>
Monday - Friday schedule<br>
**Pay $18.00/hour**</p><br>
<p><b>
Full benefits after 90-days! Includes Medical, Dental, Vision, Accident, Critical Illness, Legal, Employee Assistance and more! Our teams also enjoy Vacation time accrual and Holiday pay.</b></p><br>
<p></p>
<p><b>
This position works onsite, with the added flexibility of several scheduled remote days each month.</b></p><br>
<p></p>
<p><b>
First Contact Customer Support Job Duties:</b></p>
<ul><li>
Professional communication via email, chat, and equivalent systems</li><li>
Critical thinking and strong sense of processes.</li><li>
Ability to ask questions to help determine the right answer or the right course of action</li><li>
Strong attention to detail</li><li>
Ability to type 35 wpm+</li><li>
Ability to navigate several computer applications at once</li><li>
Able to work independently with little supervision and make good decisions when completing the tasks.</li><li>
Able to help, support, and work effectively within a team.</li><li>
Able to maintain confidentiality.</li></ul><br>
<p></p>
<p><b>
First Contact Customer Support Qualifications:</b></p>
<ul><li>
Strong knowledge of Microsoft Office Suite including Outlook, OneNote, and MS Teams</li><li>
2-4 years previous experience &ndash; preferably in data entry</li></ul><br>
<p></p>
<ul><li>Sales Force Experience preferred but not required.</li></ul><br>
<p></p>
<p><b>
First Contact Customer Support Perks and Benefits:</b></p>
<ul><li>
Benefits after 90days</li><li>
Holiday and Vacation time</li></ul><br>
<p></p>
<p><b>
ABOUT INTELLISOURCE:</b>Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience &ndash; bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.</p><br>
<p></p>
<p><b>
WE ARE INTELLISOURCE</b>At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office &ndash; we take great pride in our company culture and the diversity within our organization that has developed over the years.</p><br>
<p></p>
<p><i>
EOE STATEMENT</i> <i>IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.</i></p><br>
<p>
</p><p><i>Our company processes candidate data in line with our Candidate &amp; Recruitment Privacy Notice. You can view it at:</i><i> https://intellisource.com/carpn/.</i><i> By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate &amp; Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.</i></p></div>

First Contact Customer Support

Zoom Communications

<div><div><ul><li>R18322
</li></ul></div><div><ul><li>Remote, Georgia, United States
</li><li>Remote, North Carolina, United States
</li><li>Remote, Texas, United States
</li></ul></div><div><ul><li>Sales
</li></ul></div><div><ul><li>Full time</li></ul></div></div>
<br><div><div><b>What you can expect</b></div><p></p><div><br>
We are looking for a talented <b>Enterprise Account Executive</b> with deep expertise in <b>Contact Center solutions</b> for our <b>South</b><b>east</b> Territory. The ideal candidate brings a strong understanding of industry best practices, a deep understanding of Contact Center sales and thrives in a collaborative sales environment. You will work closely with our direct Enterprise Account Executives to identify new opportunities, expand our footprint within existing accounts, and grow the sales funnel.</div><p></p><div><br>
Your primary focus will be to <b>drive revenue growth</b> by partnering on upsell strategies, influencing deal closures, and managing pipeline development within your assigned territory.</div><p></p><div><b><br>
About the Team</b></div><p></p><div><br>
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.</div><p></p><div><b><br>
Responsibilities</b></div><ul>
<li>Partner with Zoom Enterprise Account Executives to qualify leads, conduct needs assessments, and align resources effectively</li>
<li>Deliver impactful presentations and proposals; lead client engagements including Quarterly Business Reviews</li>
<li>Leverage solution-selling and value-based strategies to guide deals through the entire sales cycle</li>
<li>Expand business within existing accounts and manage complex sales campaigns</li>
<li>Collaborate on go-to-market strategies with internal teams, alliance partners, and channel partners</li>
<li>Forecast sales performance, identify market trends, and recommend actionable solutions</li>
<li>Act as a subject matter expert in Contact Center solutions and sales enablement</li></ul><p></p><div><b><br>
What we&rsquo;re looking for</b></div><ul>
<li>8+ years of <b>Enterprise-level Contact Center Sales</b> experience</li>
<li>Proven ability to lead and close complex, strategic sales cycles</li>
<li>Proven track record of success with large enterprise accounts</li>
<li>Strong experience in sales enablement&mdash;training others on product offerings, sales tools, and go-to-market strategies</li>
<li>Proficiency with CRM tools and sales reporting systems</li>
<li>Willingness and ability to travel as required</li>
<li>Ability to work well with a large extended team</li>
</ul><p></p><p><b>
Salary Range or On Target Earnings:</b></p><p></p><p>
Minimum:</p>
$174,500.00<p></p><p>
Maximum:</p>
$389,400.00<p></p><p>
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.</p><p></p><p>
Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.</p><p></p><p>
We also have a location based compensation structure; there may be a different range for candidates in this and other locations</p><p>
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Anticipated Position Close Date:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
04/04/26<p></p><p><b>
Ways of Working</b><br>
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.</p><p></p><p><b>
Benefits</b><br>
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.</p><p></p><p><b>
About Us</b><br>
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.<br>
We&rsquo;re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.</p><p><b><br>
Our Commitment
</b></p><p>At Zoom, we believe great work happens when people feel supported and empowered. We&rsquo;re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know&mdash;we&rsquo;re here to support you at every step.</p><p><br>
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.</p><p></p>
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Zoom Contact Center - Sales Specialist

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