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customer contract management lead manager

Doğuş Teknoloji

<div>
 <p>
  <strong>
   Are you ready to &ldquo;Build the Future&rdquo; with us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We were established in 2012 to enlighten our customers&rsquo; path with the excitement of creating value in the technology world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As we continue our way as an R&amp;D center since 2017, we continue to be one of the new companies that value people, pursue new technologies with passion, and break grounds in the IT sector with our agile and reliable working culture, and we are looking for a
  <strong>
   <em>
    "
   </em>
   Customer Contract Management Lead / Manager
   <em>
    "
   </em>
  </strong>
  <em>
  </em>
  to join our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   DESIRED SKILLS AND EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   Graduated from law or a related department,
  </li>
  <li>
   10-15 years of experience,
  </li>
  <li>
   Good command of English, both oral and in writing, to be able to manage contract management and contract negotiation, indemnity claims and penal clause implementation processes throughout the contract life cycle,
  </li>
  <li>
   Mastering MS Office applications, Word, Excel, Power Point and able to use advanced reporting tools preferably PowerBI.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   To manage strategic contract management processes from end to end,
  </li>
  <li>
   To be able to follow contracts with customers, global/local IT companies regarding sales of hardwares, softwares, licenses and services/managed services,
  </li>
  <li>
   To negotiate the contracts with clients working in close cooperation with sales, legal, revenue control departments and other related internal customers,
  </li>
  <li>
   To Track technology sector, calculate risk and take necessary precautions and prioritize the needs of internal customers,
  </li>
  <li>
   For the contracts to be renewed, to ensure that the contracts are reviewed and analyzed, and revisions are made where deemed necessary,
  </li>
  <li>
   To manage disputes and claim management with customers vendors / partners through contract lifecycles,
  </li>
  <li>
   To Follow the approval processes of all documents, contracts, invoices and orders according to the company procedures and legal requirements and to be
  </li>
  <li>
   responsible for the archiving process following.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   &Ouml;zge&ccedil;mi&scedil;iniz &uuml;zerinden payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) kapsam&inodot;nda korunmakta ve i&scedil;lenmektedir. Bu kapsamda &ouml;zge&ccedil;mi&scedil;inizin 2 y&inodot;l s&uuml;reyle veri taban&inodot;m&inodot;zda kay&inodot;tl&inodot; kalaca&gbreve;&inodot;n&inodot; belirtmek isteriz.
  </em>
 </p>
</div>


Customer Contract Management Lead / Manager

Envision Energy

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ol>
  <li>
   <strong>
    Business Planning:
   </strong>
   Develop and ensure effective execution of operational strategies based on regional/customer insights, analysis of potential clients, customer needs, and competitor landscapes. Identify target markets and align strategies with company and departmental market intelligence and planning.
  </li>
  <li>
   <strong>
    Client Relationship Management:
   </strong>
   Lead the management and maintenance of multi-dimensional relationships with strategic accounts. Integrate company resources to foster multi-faceted communication and collaboration, enhancing client stickiness.
  </li>
  <li>
   <strong>
    Regional Opportunity Identification:
   </strong>
   Collect and consolidate customer intelligence via public channels and provincial representative offices. Establish routine communication mechanisms to capture real-time customer needs and potential, enabling tailored matching and fostering long-term partnerships.
  </li>
  <li>
   <strong>
    Opportunity Management:
   </strong>
   Oversee the management of regional and strategic opportunity information. Conduct targeted outreach based on customer segmentation mechanisms against annual targets, ensuring a high conversion rate of opportunities into confirmed orders.
  </li>
  <li>
   <strong>
    Order Acquisition:
   </strong>
   Drive order wins and increase market share by uncovering potential markets, conducting timely and effective information gathering/analysis, formulating pre-bid guidance and key account strategies, developing customized project solutions aligned with customer value propositions, and achieving sales targets.
  </li>
  <li>
   <strong>
    Sales Operations Leadership:
   </strong>
   Lead team activities in sales/competitive data analysis, strategic account profiling, CRM, performance evaluation, lead &amp; opportunity management, payment collection tracking, and contract quality improvement.
  </li>
  <li>
   <strong>
    Contract &amp; Service Fulfillment:
   </strong>
   Possess a strong understanding of contract and service fulfillment processes. Continuously enhance customer satisfaction and achieve operational goals by building relevant local process capabilities.
  </li>
  <li>
   <strong>
    Talent Development:
   </strong>
   Strategically allocate talent based on business needs. Build and sustain a high-performing local team through target setting, empowerment, talent pipeline development, capability enhancement, and effective motivation.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ol>
  <li>
   Bachelor's degree or higher.
  </li>
  <li>
   Minimum of 10 years of sales experience with a thorough understanding of project sales cycles.
  </li>
  <li>
   Familiarity with wind power industry sales environments; knowledge of wind turbine parameters, performance characteristics, or wind blade fundamentals is essential; deeper industry understanding is a strong plus.
  </li>
  <li>
   Strong market analysis capabilities; proficient in market intelligence, customer needs analysis, and client relationship management principles and practices.
  </li>
  <li>
   Proven experience in building and managing multicultural/international teams.
  </li>
  <li>
   Excellent communication, presentation, and stakeholder coordination skills (internal &amp; external).
  </li>
 </ol>
 <p>
 </p>
</div>


Sales Director, Türkiye

Tetra Pak

<div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Title: </b><b>Services Sales Manager
</b></h1></div></div></div></div><div><div><div><div>Location:
Istanbul, TR<br>
</div></div></div></div><p></p><div><div><div><div><p><i>At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good &ndash; protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.</i></p>
<p><i>
And we need people like you to make it happen.</i></p>
<p><b><i>
We empower you to reach your potential with opportunities to make an impact to be proud of &ndash; for food, people and the planet.</i></b></p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2>
</div><div><p>
We are looking for a Sales Services Manager for İstanbul, who will deliver on Top &amp; Bottom-line Growth, building strong customer relationship as E2E System Solution provider &amp; delivering financial and commercial excellence.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2>
</div><div><p><b>
Financial Target Delivery: </b>Deliver financial targets of Services business, for allocated customers</p>
<p>
❑ Support Sales Managers/ATL to deliver on the financial targets (top and bottom line) on the respective area of responsibility</p>
<p>
❑ Responsible for driving the service growth initiatives with team ensuring growth from focus categories of service business</p>
<p><b>
Customer relationship:</b></p>
<p>
 Ensure account plan have due services contribution, reflect the time bound objectives &amp; opportunities and are executed successfully</p>
<p>
❑ Understand customer needs and pain points to generate new business and offer profitable value offerings by using complete services portfolio</p>
<p>
❑ Amplify customer&rsquo;s voice by identifying gaps across customer touchpoints and closing the loop with customers</p>
<p><b>
Accelerate Sales Funnel:</b></p>
<p>
❑ Prioritise opportunities based on customer&rsquo;s needs, buying process &amp; opportunity maturity (time &amp; budget)</p>
<p>
❑ Support in nurturing opportunities for customers</p>
<p>
❑ Capture customer requirements accurately using different questioning techniques to configure solutions that maximize value for Customer &amp; for Tetra Pak</p>
<p>
❑ Drive E2E System Solutions (Integrated contracts, Up and Cross- Selling opportunities)</p>
<p>
❑ Create solutions, Quote &amp; Negotiate deals/ contracts with customers using Value selling, Value Books</p>
<p>
❑ Lead Generation / Opportunity Identification both Outside-In (customer discussions, marketing campaigns, tenders etc) &amp; Inside-Out (market growth initiatives- BD plans/ new geographies/ new segments, contract renewals/ capacity expansion/ installed base management etc)</p>
<p><b>
Planning &amp; Forecasting:</b> Monthly forecasting, for Services businesses, to secure base material, production &amp; financial planning</p>
<p><b>
Commercial Compliance</b>: Understand &amp; comply with Tetra Pak's Commercial practices framework (including Pricing, Contract terms &amp; Authorisation matrix), regulatory framework &amp; general code of conduct. Manage proper &amp; timely documentation of Customer Files</p></div></div><div><div><h2 class="jobSectionHeader"><b>
We believe you have</b></h2>
</div><div><ul><li>5- 6 years' experience in Sales / Account Management. 8 years of experience in corporate environment.</li>
<li>Customer facing experience</li>
<li>Good stakeholders management &amp; sales management</li>
<li>Good level of English and Turkish</li>
<li>Graduation Business Administration, Economics, Marketing or Engineering</li>
</ul></div></div></div><p><b>
We Offer You</b></p>
<ul>
<li>A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li>
<li>A culture that pioneers a spirit of innovation where our industry experts drive visible results</li>
<li>An equal opportunity employment experience that values diversity and inclusion</li>
<li>Market competitive compensation and benefits with flexible working arrangements</li></ul><br>
<p></p>
<p><b>
Apply Now</b></p>
<p>
If you are inspired to be part of our promise to protect what&rsquo;s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.</p>
<p>
This job posting expires on<b> 2nd January,2026</b>.</p><br>
<p></p>
<p><i>
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.</i></p></div></div></div></div></div><p></p>

Services Sales Manager

Sandvik

<div><div><div>Sandvik Coromant Sales Cluster South-East Europe is searching for motivated Export Sales Manager &ndash; Middle Asia</div></div><div></div><div><div><br>
Are you interested in working with global leader in metal cutting? Do you feel to be motivated by successfully closing the export deals with customers, searching for new sales opportunities directly, via distributors on the market or via tenders? Do you have awareness about legal compliance of closing business deals in the assigned territory? If answer is yes, do not hesitate to apply, we will be glad to learn about your motivation and experience!</div></div><div></div><div><div><br>
About the role</div></div><div><div>
Export Sales Manager &ndash; Middle Asia is responsible for developing and managing export sales activities across Middle Asian markets (e.g. Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan, Mongolia, Azerbaijan, Moldova, Georgia).<br>
The role combines commercial sales leadership with tender management, contract negotiation, and legal compliance tasks, ensuring profitable and sustainable growth in complex regulatory environments.</div></div><div><div>
Location of successful candidate is flexible with necessary travels to the assigned territory.</div></div><div></div><div><div><br>
Key Responsibilities<br>
<br>
Sales &amp; Market Development<br>
<ul><li>Develop and execute export sales strategies for Middle Asia in line with company objectives</li><li>Identify and develop new business opportunities with distributors, key accounts, and governmental / industrial customers</li><li>Manage and grow existing customer and distributor networks</li><li>Prepare and deliver sales forecasts, budgets, and market reports</li><li>Monitor market trends, competitors, pricing, and regulatory changes</li></ul>
<br>
Tender Management<br>
<ul><li>Identify, evaluate, and participate in public and private tenders across Middle Asian markets</li><li>Coordinate the full tender lifecycle:</li><li>tender documentation review</li><li>technical and commercial offer preparation</li><li>pricing strategy and margin control</li><li>submission and post-tender negotiations</li><li>Act as the main commercial interface with tender authorities, partners, and internal stakeholders</li><li>Ensure compliance with tender requirements, deadlines, and local regulations</li></ul>
<br>
Contracts &amp; Legal Coordination<br>
<ul><li>Lead commercial contract negotiations with customers, distributors, and partners</li><li>Coordinate with Legal, Finance, Compliance, and Supply Chain teams on:</li><li>sales contracts</li><li>distribution agreements</li><li>tender-related contracts</li><li>Ensure all contracts comply with international trade laws, sanctions, export control regulations, and local legislation</li><li>Support resolution of contractual claims, disputes, and amendments</li><li>Ensure correct application of Incoterms, payment terms, guarantees, penalties, and delivery conditions</li></ul>
<br>
Cross-Functional Collaboration<br>
<ul><li>Work closely with Legal, Finance, Logistics, Operations, and Product Management teams</li><li>Coordinate export documentation, customs requirements, certifications, and compliance processes</li><li>Align pricing, discount policies, and payment terms with internal governance</li><li>Support internal audits and compliance reviews related to export activities</li></ul>
<br>
Relationship &amp; Stakeholder Management<br>
<ul><li>Build long-term relationships with key customers, distributors, government bodies, and tender authorities</li><li>Represent the company in negotiations, trade fairs, and regional events</li><li>Act as a trusted commercial partner for internal and external stakeholders</li></ul>
<br>
Qualifications &amp; Experience<br>
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree with relevant work experience</li><li>5+ years of experience in export sales or international business, preferably in Middle Asia or CIS markets</li><li>Proven experience in tender management and contract negotiations</li><li>Strong understanding of international trade regulations, Incoterms, export control, and sanctions compliance</li><li>Experience working with Legal and Finance departments on complex contracts</li><li>Excellent negotiation, communication, and analytical skills</li></ul>
<br>
Skills &amp; Competencies<br>
<ul><li>Strategic sales planning and execution</li></ul></div></div><div><ul><li>Tender analysis and bid management</li><li>Contract negotiation and legal awareness</li><li>Strong commercial and financial acumen</li><li>Ability to operate in complex regulatory environments</li><li>Cross-cultural communication and stakeholder management</li><li> High level of autonomy and accountability</li></ul></div><div><ul><li>You need to be fluent in English on professional level and Russian on native level.</li></ul></div><div></div><div><div><br>
</div></div><div><div>What Success Looks Like<br>
<ul><li>Sustainable growth of export sales in Middle Asia</li><li>High tender win-rate with controlled margins</li><li>Legally compliant and commercially sound contracts</li><li>Strong, long-term customer and distributor relationships</li></ul></div></div><div></div><div><div><br>
How to apply</div></div><div><div>
For application provide your CV in English directly online with reference to this Job Requisition.</div></div><div></div><div><div><br>
Job application process closes on January 21, 2026. Please note only suitable candidates will be contacted.</div></div></div>

Export Sales Manager – Middle Asia

IQVIA

<div><div><div>Istanbul, T&uuml;rkiye | Full time | Hybrid | R1506517</div></div><p></p><div><div><br>
IQVIA T&uuml;rkiye is looking for a seasoned sales leader to join our team as the <b><i>Director of Commercial Engagement Services</i></b>.</div><div>
Reporting into the <i>General Manager, Turkey</i>, the role will lead our <b>Contract Sales Organization (CSO), Patient Support Program (PSP) and Risk Management Program businesses</b>, overseeing a large team of sales representatives, nurses and doctors, and will play a pivotal role in expanding our market presence, building strategic partnerships, and maximizing sales opportunities.</div><div><b>
Key Responsibilities:</b></div><ul><li><div>
Develop and execute sales strategies to achieve revenue targets and business objectives.</div></li><li><div>
Overall responsibility for the delivery of the budgeted revenue and contribution for CSO (Contract Sales Organization), Patient Support and Risk Management Program businesses, ensuring key financial milestones are achieved.</div></li><li><div>
Monitor and track sales performance metrics, providing regular reports and insights to senior management.</div></li><li><div>
Establish and nurture relationships with key stakeholders, including healthcare facilities, clinics, and industry partners.</div></li><li><div>
Collaboratively, work with cross-functional teams to ensure seamless service delivery and customer satisfaction.</div></li><li><div>
Analyze market trends and competitive landscape to identify growth opportunities and inform sales strategies.</div></li><li><div>
Participate in sales/proposal presentations in face-to-face meetings with potential customers and take direct accountability in operations and delivery for specified customers.</div></li><li><div>
Lead, mentor, and develop a high-performing team of sales representatives, nurses, doctors to drive performance, fostering a continuous-improvement culture.</div></li><li><div>
Lead Operational Excellence initiatives within the CES team to identify areas for process improvement. Optimize operational workflows to enhance efficiency, quality, and cost-effectiveness.</div></li></ul><div><b>
Qualifications:</b></div><ul><li><div>
BS/BA degree required, master&rsquo;s degree or other advanced education/certifications a plus.</div></li><li><div>
Minimum of 15 years of experience in business development / commercial roles selling solutions to customers in the healthcare and life science sector, with at least 7 years in a leadership role.</div></li><li><div>
Proven success and positive track record of sales performance</div></li><li><div>
Ability to harmonize commercial vision with operational execution</div></li><li><div>
Successful record of hiring, coaching, developing, and retaining top talent and effectively managing team performance and operational excellence</div></li><li><div>
Ability to drive change and challenge the status quo</div></li><li><div>
Previous experience in implementing continuous improvement methodologies (like Lean) is desirable</div></li><li><div>
Strong understanding of the healthcare industry, including knowledge of medical services and market dynamics.</div></li><li><div>
Excellent leadership and interpersonal skills; should be an effective team player who can engender credibility and trust.</div></li><li><div>
Ability to think strategically, prioritize initiatives, and drive results in a fast-paced environment.</div></li><li><div>
High level of integrity, business ethics and self confidence</div></li><li><div>
Fluency in English and Turkish</div></li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div></div></div><div></div>

Director, Commercial Engagement Services, Turkey

<div><div><div>Istanbul, Turkey | Full time | Home-based | R1491925</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
Project Leads are an integral part of clinical trial delivery, liaising with clinical teams to improve patients&rsquo; lives by bringing new drugs to the market faster. The Project Lead is an essential member of the core project team responsible for project delivery of clinical studies to meet contractual requirements in accordance with SOPs, policies and practices. Clinical Project Management is focused on project delivery, productivity and quality resulting in strong financial performance and customer satisfaction. Clinical Project leads can run their own studies. The Project Lead focus is on leveraging therapeutic expertise and IQVIA&rsquo;s suite of solutions to drive operational excellence and strategic leadership with our customers<br>
<br>
<b>Essential Functions</b></div><div><ul><li><br>
Participate in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex regional studies.</li><li>May be responsible for delivery and management of smaller, less complex, regional studies.</li><li>Develop integrated study management plans with the core project team.</li><li>Accountable for the execution of clinical studies, or assigned portion of clinical studies, per contract while optimizing speed, quality and cost of delivery and ensuring consistent use of study tools and training materials and compliance with standard processes, policies and procedures.</li><li>Set objectives of the core project team and/or sub-team(s) according to agreed upon contract, strategy and approach, effectively communicate and assess performance.</li><li>Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.</li><li>Monitor progress against contract and prepare/present project and/or sub-team information proactively to stakeholders internally and externally.</li><li>Manage risk (positive and negative) and contingencies proactively and lead problem solving and resolution efforts.</li><li>Achieve project quality by identifying quality risks and issues, responding to issues raised by project team and/or sub-team members and planning/implementing appropriate corrective and preventative action plans.</li><li>May serve as primary or backup project contact with customer and would then own the relationship with the project&rsquo;s key customer contacts, as well as communicate/collaborate with IQVIA business development representatives, as necessary.;</li><li>Build the cross-functional project team and lead their efforts; responsible for managing cross-collaboration of the core team and for overall project delivery to support milestone achievement and to manage study issues and obstacles.;</li><li>Ensure the financial success of the project.</li><li>Forecast and identify opportunities to accelerate activities to bring revenue forward.</li><li>Identify changes in scope and manage change control process as necessary.</li><li>Identify lessons learned and implement best practices.</li><li>May be assigned as the primary contact for vendors leading project vendor management and vendor management related activities as per project requirements.;</li><li>Adopt corporate initiatives and changes and serve as a change advocate when necessary.</li><li>Provide input to line managers of their project team members&rsquo; performance relative to project tasks.</li><li>Support staff development and mentor less experienced project team members on assigned projects to support their professional development.;</li></ul><br>
<b>
Qualifications</b></div><div><ul><li><br>
Bachelor's Degree Life sciences or related field</li><li>5 years of prior relevant experience including &gt; 1 years project management experience or equivalent combination of education, training and experience.
</li><li>Advanced knowledge of job area, and broad knowledge of other related job areas, typically obtained through advanced education combined with experience.
</li><li>Knowledge of clinical trials - Knowledge of clinical trial conduct, and skill in applying applicable clinical research regulatory requirements i.e. ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct.
</li></ul></div><div>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div></div></div><div></div>

Clinical Project Manager - IQVIA Biotech - Oncology

Beyyoglu

<div>
 <p>
  <strong>
   About Beyyoglu
  </strong>
 </p>
 <p>
  Beyyoglu is a contemporary fashion brand redefining urban style through high-quality design and digital excellence. With a strong presence in both retail and e-commerce, Beyyoglu continues to grow internationally, with flagship stores in Turkey and London. Our mission is to blend creativity, technology, and data to deliver exceptional fashion experiences worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  We are seeking an
  <strong>
   experienced, data-driven, and strategic E-Commerce Growth Manager
  </strong>
  to lead Beyyoglu&rsquo;s entire online ecosystem.
 </p>
 <p>
  This role combines
  <strong>
   branding, digital marketing, sales, customer experience, and creative operations
  </strong>
  under one growth-oriented leadership. The E-Commerce Growth Manager will be directly responsible for driving
  <strong>
   revenue growth, conversion performance, and brand visibility
  </strong>
  across all digital channels and markets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Branding &amp; Marketing
  </strong>
 </p>
 <ul>
  <li>
   Build and execute 360&deg; marketing strategies across all digital touchpoints.
  </li>
  <li>
   Manage paid media (Meta, Google, TikTok, Pinterest, etc.) and SEO/SEM initiatives to ensure maximum brand exposure and conversion.
  </li>
  <li>
   Oversee brand consistency across all creative assets and campaigns, ensuring alignment with the Beyyoglu brand voice.
  </li>
 </ul>
 <p>
  <strong>
   2. Sales &amp; Channels Management
  </strong>
 </p>
 <ul>
  <li>
   Lead all online sales operations including
   <strong>
    official website, marketplaces (Trendyol, Hepsiburada, Boyner, Zalando, etc.)
   </strong>
   , and new global e-commerce partnerships.
  </li>
  <li>
   Create and execute growth roadmaps to increase online sales, improve ROAS, and optimize funnel performance.
  </li>
  <li>
   Manage inventory alignment, pricing strategies, and promotional campaigns to maximize profitability.
  </li>
 </ul>
 <p>
  <strong>
   3. Customer Experience &amp; Call Center
  </strong>
 </p>
 <ul>
  <li>
   Oversee the
   <strong>
    call center operations
   </strong>
   , ensuring seamless customer communication and service excellence.
  </li>
  <li>
   Implement data-driven improvements in customer satisfaction, NPS, and retention metrics.
  </li>
  <li>
   Collaborate with logistics and fulfillment teams to ensure smooth end-to-end customer experience.
  </li>
 </ul>
 <p>
  <strong>
   4. Creative &amp; Influencer Marketing
  </strong>
 </p>
 <ul>
  <li>
   Manage all
   <strong>
    creative content production
   </strong>
   including photo, video, and copy assets.
  </li>
  <li>
   Plan and coordinate
   <strong>
    influencer collaborations
   </strong>
   , product seeding, and social media activations to drive engagement and sales.
  </li>
  <li>
   Lead storytelling initiatives that enhance brand identity and emotional connection with the audience.
  </li>
 </ul>
 <p>
  <strong>
   5. Social Media &amp; Communication
  </strong>
 </p>
 <ul>
  <li>
   Oversee all
   <strong>
    social media platforms
   </strong>
   (Instagram, TikTok, YouTube, LinkedIn, etc.) to ensure strategic content planning and performance optimization.
  </li>
  <li>
   Monitor and report on social and engagement metrics, using data to guide future content and communication strategies.
  </li>
 </ul>
 <p>
  <strong>
   6. Reporting &amp; Analysis
  </strong>
 </p>
 <ul>
  <li>
   Analyze performance across all channels using GA4, Looker Studio, and other BI tools.
  </li>
  <li>
   Report directly to top management with actionable insights and growth recommendations.
  </li>
  <li>
   Set measurable KPIs for marketing, sales, and content teams, ensuring alignment with overall business goals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Minimum 10 years of professional experience
   </strong>
   in e-commerce, digital marketing, or growth management&mdash;preferably within the fashion retail industry.
  </li>
  <li>
   Proven success in managing multi-channel digital sales operations and achieving strong revenue growth.
  </li>
  <li>
   Expertise in Shopify, Meta Ads Manager, Google Analytics (GA4), and marketing automation tools.
  </li>
  <li>
   Strong leadership and project management skills, with experience managing cross-functional teams.
  </li>
  <li>
   <strong>
    Fluency in English &ndash; Upper Intermediate or above (required).
   </strong>
  </li>
  <li>
   Strong analytical mindset with an understanding of ROI, ROAS, and performance optimization.
  </li>
  <li>
   Entrepreneurial, creative, and growth-oriented professional who thrives in a fast-paced environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <ul>
  <li>
   Opportunity to lead digital growth for a fast-expanding international fashion brand.
  </li>
  <li>
   Creative and data-driven working environment with room for innovation.
  </li>
  <li>
   Competitive salary, performance-based bonuses, and global career development opportunities.
  </li>
  <li>
   A collaborative, ambitious, and forward-thinking team culture.
  </li>
 </ul>
</div>


E-Commerce Growth Manager

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