customer data technician

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>TCS Hyderabad Hiring for Customer Data Specialist</div><br>
<div><br>
</div><div>Role: Customer Data Specialist
</div><div>Experience: 2-8 Years
</div><div>Job Location: Mumbai</div><br>
<div><br>
</div><div>Eligibility:
</div><ul><li> Minimum 15 years of regular, full-time education (10 + 2 + 3)
</li></ul><ul><li> Should be okay working in Rotational &amp; Flexible Shift
</li></ul><div>Required Skills
</div><div>Must-Have
</div><ul><li> Experience in transportation planning &amp; execution, warehouse coordination, and shipment lifecycle tracking
</li></ul><ul><li> Ability to reconcile shipment records (dispatch vs. receipt, freight bills vs. contracted rates) and resolve discrepancies
</li></ul><ul><li> Hands‑on usage of ERP/TMS/WMS (e.g., SAP S/4, SAP TM/EWM, Oracle, Manhattan); familiarity with Ariba/e‑invoicing portals for vendor communications
</li></ul><div>Good-to-Have
</div><ul><li> Experience in Logistics, inventory principles &amp; master data governance.
</li></ul><div>Required Technical Skill Set
</div><ul><li> SMAX Configuration &amp; Operations: Service contract, part, technician &amp; stocking location setup; scheduled and unscheduled WO creation.
</li></ul><ul><li> SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP&ndash;SMAX location integration.
</li></ul><ul><li> Service Operations: ATP validation, SW version update coordination, and SAP&ndash;SMAX data synchronization.
</li></ul><div>Key Responsibilities
</div><ul><li> Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.
</li></ul><ul><li> Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.
</li></ul><ul><li> Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.
</li></ul><ul><li> Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.
</li></ul><ul><li> Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.
</li></ul><ul><li> Perform New IB setup along with SAP/SMAX location configuration.
</li></ul><ul><li> Conduct ATP (Available-to-Promise) checks to support service and parts availability.
</li></ul><ul><li> Manage SW version updates and related system configuration changes.
</li></ul><ul><li> Ensure accuracy and governance of SMAX part setup and service-related master data.
</li></ul><ul><li> Own and ensure end-to-end accuracy of service master data across SAP and SMAX.
</li></ul><ul><li> Act as a key operational support for service contracts, Installed Base, and work order management.
</li></ul><ul><li> Ensure seamless SAP&ndash;SMAX integration for customers, technicians, locations, and parts.
</li></ul><ul><li> Proactively identify and address gaps in service setup, parts readiness, and system configuration.
</li></ul><ul><li> Support continuous improvement through process standardization, system enhancements, and data audits.
</li></ul><ul><li> Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.
</li></ul><ul><li> Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.
</li></ul><ul><li> Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.
</li></ul><ul><li> Willingness to work in US shift timings
</li></ul></div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>413962</div>
</div><div><div><b>Desired Skills</b></div>
<div>Master Data Management</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

Customer Data Specialist

Bupa

<div><p>Job Description:</p><p><b>
Customer Data Exchange Analyst</b></p>
<p><b>Egypt</b></p>
<p><b>Full Time / Hybrid</b></p>
<p><b>40 hours</b></p>
<p><b>We make health happen</b></p>
<p>At Bupa, our purpose is simple - helping people live longer, healthier, happier lives and making a better world. As a Customer Data Exchange Analyst, you'll play a key role in supporting this by helping us manage and share customer data safely, accurately and efficiently.</p>
<p>This role sits at the heart of how we connect systems, teams and services to create a seamless customer experience. You'll work with data flows and integrations that enable us to deliver care and services in a way that is reliable and trusted.</p>
<p>What makes this role unique is the opportunity to work on meaningful data that directly impacts customer outcomes, while being part of an organisation that puts wellbeing at the centre of everything it does. You'll collaborate across teams, contribute to improving how data is exchanged, and help ensure we meet both operational and regulatory requirements.</p>
<p><b>Key Responsibilities</b>:</p>
<p>As a Customer Data Exchange Analyst, you'll:</p><ul><li><p>
Support the design, monitoring and improvement of customer data exchange processes</p></li><li><p>
Help ensure data is transferred accurately and securely between systems</p></li><li><p>
Investigate and resolve data-related issues, working with both technical and non-technical teams</p></li><li><p>
Monitor data flows and identify opportunities to improve efficiency and reliability</p></li><li><p>
Assist with data mapping, validation and transformation activities</p></li><li><p>
Work with stakeholders to understand data needs and ensure solutions meet business requirements</p></li><li><p>
Support compliance with data governance, privacy and security standards</p></li><li><p>
Document processes clearly to support consistency and continuous improvement</p></li>
</ul><p><b>What We're Looking For</b></p>
<p>We're looking for someone who is curious, detail-focused and enjoys working with data.</p>
<p>You'll ideally have:</p><ul><li><p>
Experience working with data exchange, data integration or data analysis</p></li><li><p>
An understanding of how data moves between systems (for example, via APIs, files or databases)</p></li><li><p>
Strong attention to detail and problem-solving skills</p></li><li><p>
The ability to communicate clearly with a range of stakeholders</p></li><li><p>
Experience identifying and fixing data issues</p></li><li><p>
A basic understanding of data privacy and security principles</p></li>
</ul><p>It would also be helpful (but not essential) if you have:</p><ul><li><p>
Experience working in a regulated environment such as healthcare or financial services</p></li><li><p>
Familiarity with tools used for data analysis or integration</p></li><li><p>
An interest in improving processes and ways of working</p></li>
</ul><p><b>Why Bupa?</b></p>
<p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p>
<p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p>
<p>Time Type:</p>
Full time<p>
Job Area:</p>
IT<p>
Locations:</p>
Egypt - Cairo</div>
<br>
Employee mentoring programme, Company pension, Referral programme, Financial planning services, Private dental insurance, Paid volunteer time, Gym membership, Additional leave, Health &amp; wellbeing programme, Private medical insurance, Free flu jabs, Cycle to work scheme

Customer Data Exchange Analyst

Premier Cloud

<div><p><b>About Premier Cloud</b></p><p>
Premier Cloud is a Google Cloud Premier Partner dedicated to helping organizations modernize, collaborate, and scale through the power of cloud technology. Founded in 2001, we deliver cloud consulting, managed services, and tailored solutions to SMB and enterprise clients across North America.</p><p></p><p><br>
As one of Canada&rsquo;s fastest-growing companies, we help businesses unlock the full potential of Google Cloud, along with leading SaaS platforms like JumpCloud, Lumin, and Virtru. Our team is driven by innovation, technical excellence, and a shared commitment to delivering measurable impact for our clients.</p><p></p><p><br>
At Premier Cloud, we take pride in maintaining a collaborative, light-hearted culture that values creativity, growth, and inclusion. Year after year, we&rsquo;re recognized as a Great Place to Work-Certified&trade; organization and featured among the Best Workplaces in Technology.</p><p></p><p><b><br>
About the role</b></p><p>
Join us as a <b>Customer Engineer, Data &amp; Analytics</b></p><p>
Premier Cloud - Austin, TX</p><p><b>
Premier Cloud at a Glance</b></p><ul><li>
Premier Cloud, a Google Cloud Premier Partner, specializes in helping SMB and Enterprise clients across North America modernize, collaborate, and innovate using Google Cloud and SaaS solutions. They offer consulting, managed services, and cloud solutions to major organizations.</li></ul><ul><li>
One of the fastest-growing companies in Canada, headquartered in Victoria, BC, with an office in Austin, TX.</li><li>
Certified a Great Place to Work for 6 years in a row</li><li>
Premier Cloud&rsquo;s professional services include:</li><li><div><ul><li>
Licensing and migration services for businesses wanting to implement Google Workspace</li><li>
Data, AI, and Infrastructure solutions powered by Google Cloud</li><li>
Consulting, training, and various professional services surrounding Google Cloud&rsquo;s products.</li></ul></div></li></ul><p>
As a <b>Google Cloud Customer Engineer, Data &amp; Analytics</b> at<b> Premier Cloud</b>, you'll be the technical expert in client-facing roles, focusing on scoping, designing, and delivering data solutions on Google Cloud Platform (GCP). You'll work with technical teams to showcase Google Cloud's benefits and help clients leverage GCP for their data needs. Your goal is to turn complex challenges into scalable, high-performance data architectures that enable insights, decision-making, and innovation. You'll explain technical features, assist with architectural design, and resolve issues for prospective customers. Collaborating with clients, cloud architects, and sales teams, you'll deliver solutions aligned with business goals. Google Cloud enables organizations to digitally transform using advanced technology and tools for sustainable growth.</p><h4 class="jobSectionHeader"><b>
Responsibilities</b></h4><h4 class="jobSectionHeader"><b>
Solution Delivery &amp; Client Partnership</b></h4><ul><li><b>
Lead complex technical discovery</b> and needs analysis with clients and sales teams to deeply understand and solve their unique data challenges and goals.</li><li><b>
Design and implement</b> scalable, high-performance data solutions on GCP, directly influencing client success and transformation.</li><li><b>
Develop, build, and deploy</b> critical data pipelines, data warehouses, and data lakes using core GCP services (BigQuery, Dataflow, Dataproc, etc.).</li><li><b>
Leverage your expertise to optimize</b> data architectures for cost-efficiency and maximum performance.</li></ul><h4 class="jobSectionHeader"><b>
Data Engineering &amp; Implementation</b></h4><ul><li>
Build and maintain ETL/ELT pipelines to ingest, transform, and load data from various sources.</li><li>
Ensure data quality, integrity, and security throughout the data lifecycle.</li><li>
Work with cloud architects and developers to integrate data solutions into end-to-end client applications.</li></ul><h4 class="jobSectionHeader"><b>
Client Success &amp; Consulting</b></h4><ul><li>
Conduct client readiness assessments to leverage Google Cloud for data analysis.</li><li>
Provide expert technical guidance and consulting support to clients throughout project lifecycles.</li><li>
Contribute to the development of internal best practices, knowledge sharing, and reusable solution templates for presales use.</li></ul><h4 class="jobSectionHeader"><b>
Qualifications</b></h4><ul><li><b>
Minimum Qualifications</b></li><li><div><ul><li>
Proven experience in designing, building, and deploying data solutions on GCP.</li><li>
Strong expertise in SQL, data warehouse design, and data pipeline development.</li><li>
Understanding of cloud architecture principles and best practices.</li><li>
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders</li></ul></div></li></ul><ul><li><b>
Preferred Qualifications</b></li><li><div><ul><li>
3+ years of experience in a data engineering role.</li><li>
Experience with Looker or other data visualization tools.</li><li>
Knowledge of AI/ML technologies and their application in data solutions.</li><li><b>
 Professional Data Engineer </b>or other relevant GCP certifications.</li></ul></div></li></ul><h4 class="jobSectionHeader"><b>
Why Premier Cloud? Your Impact and Growth</b></h4><p>
Join a <i>Great Place to Work</i> (certified for 6 consecutive years) where your expertise is valued and actively developed.</p><ul><li><b>
Direct Impact:</b> You will be pivotal in turning complex client challenges into scalable, high-performance data architectures that drive business insights and innovation.</li><li><b>
Elite Collaboration:</b> Work directly with Google teams on strategic analytics initiatives, positioning yourself at the forefront of cloud innovation.</li><li><b>
Career Investment:</b> We invest heavily in your growth, offering ongoing training, certifications, and opportunities to lead cutting-edge Google Cloud projects.</li><li><b>
Culture of Trust:</b> Thrive in a culture of trust and autonomy, supported by flexible remote work options and premium equipment.</li></ul><p></p><p><b><br>
Benefits</b></p><ul><li>
Competitive Compensation: A package that reflects your experience and impact.</li><li>
Growth &amp; Development: Ongoing training, certifications, and opportunities to work on cutting-edge Google Cloud projects.</li><li>
Collaboration with Google: Work directly with Google teams on strategic analytics initiatives.</li><li>
Comprehensive Benefits: Health coverage, paid time off, and relocation assistance (if applicable).</li><li>
Work Environment: Flexible remote work with premium equipment and a culture of trust and autonomy.</li></ul></div><p></p>

Customer Engineer, Data & Analytics Req#112

Walgreens

<div><div><b>Job Summary:</b>
<br>
<br>
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
<br>
<br>
<b>Job Responsibilities:</b>
<ul><li>Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.</li>
<li>Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.</li>
<li>Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.</li>
<li>Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.</li>
</ul></div><ul><li>Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.</li>
</ul><b>About Walgreens</b>
<br>
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
<br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>High School Diploma or GED.</li>
<li>Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).</li>
<li>Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.</li>
<li>Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).</li>
<li>Communicate effectively in writing and verbally.</li>
<li>18 years of age or older.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>At least one year of pharmacy technician experience in a retail or call center environment.</li>
<li>At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.</li>
<li>Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.</li>
<li>Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).</li>
<li>Fluency in Spanish and English</li>
</ul><br>
We will consider employment of qualified applicants with arrest and conviction records.
<p>The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits</p><br>
<br>
<b>Salary Range:</b> $16.5 - $22 / Hourly</div>

Pharmacy Technician I Centralized Services

Cornerstone Care Associates

<p>Cornerstone Care Associates Pharmacy, is currently seeking applicants for a pharmacy technician! The position is day shift, no weekends and no holidays. The applicant must be dependable, trustworthy and Goal-oriented. The Position will be scheduled 35-37 hours a week.</p><p>Expected task.</p><ul><li>Enter prescription information including but not limited to patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.</li><li>Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.</li><li>Retrieve medication from inventory.</li><li>Create prescription labels and put them on prescription containers.</li><li>Place medication into prescription containers.</li><li>Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.</li><li>Assist with maintaining the Pharmacy department by keeping it clean and in order.</li><li>Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.</li></ul><p>One year of experience as a pharmacy technician is required. RX30 experience is desired but not required. Registration with the KY Board of Pharmacy is required within 14 days of employment.</p><p>Pay: $16.50 - $18.50 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Pharmacy technician experience: 1 year (Required)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Required)</li></ul><p>Work Location: In person</p>

Pharmacy Technician

Cleveland Clinic

<p>Under the supervision of a pharmacist, the Specialty Pharmacy Technician is responsible for the data entry of required information from the prescription and patient profile in order to process and adjudicate prescriptions. Initiates prior authorizations, and communicates with third party payers on behalf of the physician and patient. Responsible for finding and applying manufacturer copay cards and initiating patient assistance and co-pay assistance applications. Proactively reaches out to patients to manage refills and schedule necessary current and future assessments.<br/></p><p><b>This position is eligible for a sign-on bonus of $2,500</b><br/></p><p>Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.<br/></p><p>Under pharmacist supervision, the Specialty Pharmacy Technician is responsible for three subgroups of patients (Hematology/Oncology, Inflammatory and Infectious Disease and Cardiology) is responsible for data entry of required information from the prescription and patient profile to process and adjudicate prescriptions. They initiate prior authorizations, coordinate with third-party payers, apply manufacturer copay cards and assist with financial aid applications. The technician also contacts patients to manage refills and schedule assessments.<br/></p><p>Caregivers in this role will complete an initial onsite orientation and training period at the Cleveland Clinic Administrative Campus for approximately 30&ndash;90 days. Following successful completion of training, a hybrid or remote work option may be available based on departmental needs. This position is full-time, 8-hour shifts, Monday through Friday, scheduled between 7:00 a.m. and 6:00 p.m. Due to occasional onsite requirements, candidates must reside within a commutable distance (approximately one hour) of the Cleveland Clinic Administrative Campus.<br/></p><p>A caregiver who excels in this role will:<br/></p><p>Initiate prior authorizations and communicates with third party payers on behalf of the physician and patient.<br/></p><p>Find and apply manufacturer co-pay cards and initiate patient assistance and co-pay assistance applications.<br/></p><p>Reach out to patients to manage refills and schedule necessary current and future assessments.<br/></p><p>Ensure the accuracy of prescription and patient data entered various systems by verifying patient, drug, quantities, directions, day&rsquo;s supply, insurance and physician data.<br/></p><p>Conduct a thorough benefits investigation and processes any necessary prior authorizations and/or appeals for pharmacy claims.<br/></p><p>Explain benefit coverage and financial responsibilities to the patients.<br/></p><p>Supply financial assistance contact information and/or initiates patient assistance and copay assistance applications on behalf of the patients.<br/></p><p>Resolve aspects of specialty pharmacy insurances, including Medicare, Medicaid, Pharmacy Benefit Managers (PBM), and Preferred Provider Organizations (PPO) and communicates with payors and advises patients or physician of results as needed.<br/></p><p>Communicate with patients professionally and customer-friendly to schedule the delivery of new and refilled medications and supplies.<br/></p><p>Utilize all pharmacy systems to review patient profiles, enter changes and establish assessment schedules.<br/></p><p>Document all patient/client/provider contact in appropriate computer systems.<br/></p><p>Minimum qualifications for the ideal future caregiver include:<br/></p><p>High school diploma or equivalent<br/></p><p>Upon hire, must be a Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) OR the National HealthCareer Association (NHA).<br/></p><p>In addition, it is required to hold an active registration through the Ohio Board of Pharmacy (OBOP) as either a Certified Pharmacy Technician, Registered Pharmacy Technician, or Pharmacy Technician Trainee.<br/></p><p>If current status with the Ohio Board of Pharmacy (OBOP) is Registered Pharmacy Technician or Pharmacy Technician Trainee it is required updating registration status to a Certified Pharmacy Technician with the OBOP within six months of hire.<br/></p><p>Must be detail-oriented and able to identify and develop solutions by applying appropriate pharmacy standards and policies<br/></p><p>Preferred qualifications for the ideal future caregiver include:<br/></p><p>One year of experience in a pharmacy technician role<br/></p><p>Physical Requirements:<br/></p><p>Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times.<br/></p><p>Manual dexterity sufficient to perform computer and dispensing functions of the job.<br/></p><p>Ability to lift up to 20pounds while walking, stooping, bending and reaching.<br/></p><p>Personal Protective Equipment:<br/></p><p>Follows standard precautions using personal protective equipment as required.<br/></p><p>Pay Range<br/></p><p>Minimum hourly: $22.50<br/></p><p>Maximum hourly: $32.00<br/></p><p>The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate&rsquo;s actual compensation will be determined after taking factors into consideration such as the candidate&rsquo;s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic&rsquo;s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).<br/></p>

Pharmacy Technician - Specialty Call Center

Kaiser Permanente

<div><div><b>Job Summary:</b></div>
<br>
The Kaiser Permanente Pharmacy Technician performs functions that support the daily workflow of the pharmacy. The Kaiser Permanente Pharmacy Technician ensures the timely and appropriate distribution of drug therapy in compliance with state and federal laws and in accordance with Kaiser Permanente policies and procedures.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
<li>Performs functions that support the daily workflow of the pharmacy including: Typing new prescriptions; Processing refill prescriptions and entering other prescription data into the computer; Counting and pouring medications from stock bottles; Entering chronic condition information; Prepackaging and labeling medications; Stocking shelves; Filing prescriptions; Performing inventory functions; Releasing refill medications and OTC products to patients; Handling non-professional phone calls including refill requests from patients and refill authorizations from prescribers; Calling prescribers to obtain refill authorization; Triaging phone calls to the appropriate person. Working knowledge and competency with cashiering processes and procedures. Adherence to Kaiser Permanente Cash Security and Compliance standards.</li><br>
<li>Ensures the timely and appropriate distribution of drug therapy by: reading, interpreting, and filling prescription orders with the correct medication; ensuring the quantities are correct based on the sig; accurately calculate dosages based on the patients weight</li><br>
<li>Ensures patient safety and provides excellent customer service to the patient by: identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; taking appropriate steps to resolve and report unusual occurrences; and following standard work for greeting patients and providing excellent customer service; providing service recovery when appropriate and by following proper procedures</li><br>
<li>Demonstrates dedication to evidence-based medicine in daily duties by staying current on clinical initiatives and priorities; and identifying specific issues and bringing them to a pharmacists attention (such as high risk meds, glucose strips, preferred drugs)</li><br>
<li>Administers the different medication formularies by following Kaiser Permanente policies, procedures and protocols. Maintains and utilizes current knowledge of basic drug information and medical terminology when performing duties.</li></ul><div><br>
<b>Basic Qualifications:</b></div>
<div>Experience</div><br>
<br>
<ul><br>
<li>N/A</li></ul><div><br>
Education</div><br>
<br>
<ul><li>Completion of an approved pharmacy technician training program, or equivalent, in order to obtain Department of Health Pharmacy Technician Certification is required by date of hire/transfer.</li></ul><div>
License, Certification, Registration</div>
<ul><li>Pharmacy Technician Certification (Washington) required at hire<br>
</li></ul><div>
<b>Additional Requirements:</b></div><br>
<ul><li>
Ability to use available resources and tools efficiently and effectively.</li><li>
Knowledge of Pharmacy law and its standards of practice.</li><li>
Skill in compounding extemporaneous entities.</li><li>
Ability to identify specified issues and bring to attention of pharmacist.</li><li>
Problem-solving skills to work with patients and other health care providers.</li><li>
Verbal and written communication skills.</li><li>
Customer service skills.</li><li>
Ability to work effectively as a member of a team.</li><li>
Ability to perform pharmaceutical calculations, identify drug names, and have knowledge of most common uses for pharmaceuticals.</li></ul><div>
<b>Preferred Qualifications:</b></div><br>
<br>
<ul><li>One (1) plus year of Pharmacy Technician experience.</li><li>
Two (2) plus years of IV experience.</li><li>
Two (2) plus years of warehouse experience.</li><li>
Ability to use available resources and tools efficiently and effectively.</li><li>
The ability to perform pharmaceutical calculations, identify drug names, and have knowledge of most common uses for pharmaceuticals.</li><li>
Completion of an approved pharmacy technician training program.</li></ul><br>
PrimaryLocation : Washington,Renton,Renton Administration - Adams<br>
HoursPerWeek : 24<br>
Shift : Variable<br>
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat<br>
WorkingHoursStart : 07:45 AM<br>
WorkingHoursEnd : 06:15 PM<br>
Job Schedule : Part-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : J07|UFCW|Local 3000<br>
Job Level : Individual Contributor<br>
Job Category : Pharmacy<br>
Department : Renton Admin Adam - Central Fill Call Center - 1130<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Pharmacy Technician - KPWA Contact Center

Search 10000+ Customer data technician jobs near you this June. New roles added regularly across leading industries. Apply today.