customer engagement analyst

Oregon State Treasury

<div><div>Initial Posting Date:</div>
02/23/2026<div></div><div>
Application Deadline:</div>
03/15/2026<div></div><div>
Agency:</div>
Oregon State Treasury<div></div><div>
Salary Range:</div>
$5,458 - $8,352<div></div><div>
Position Type:</div>
Employee<div></div><div>
Position Title:</div>
Investment Analyst 1, Engagement<div></div><div>
Job Description:</div><div><div><div>
Oregon State Treasury is recruiting for the position of Investment Analyst, Engagement.</div></div><div></div><div><div><br>
The primary purpose of this position is to support the Engagement team for the Orgon State Treasury to maximize the value of Treasury&rsquo;s investments. This role functions by providing rigorous research and analytics on corporate governance and material Environmental, Social, and Governance (ESG) risks to inform engagement strategy.</div></div><div></div><div><div><br>
This position is classified as an Investment Analyst 1. The goal of this recruitment is to fill the position as an Investment Analyst 1. However, there is also an option to underfill. We encourage you to apply if you meet the minimum qualifications for an Investment Analyst Entry, as we may consider under-filling. Under-filling will not exceed 24 months. Minimum qualifications for both the Investment Analyst 1 and Investment Analyst Entry are listed below.</div></div><div></div><div><div><br>
Job Duties Summary</div></div><div><div>
Under the supervision of the Senior Investment Officer (SIO), Engagement, the Analyst manages the end-to-end proxy voting lifecycle, ensuring accurate vote execution and policy alignment. The Analyst performs first-level research to inform voting recommendations, focusing on material ESG risks, shareholder rights, and executive compensation.</div></div><div></div><div><div><br>
This role encompasses daily oversight of OST&rsquo;s proxy voting, including managing relationships with proxy advisory services and external providers to ensure research is synthesized and distributed to the SIO or IO. Key operational duties include monitoring ballots to identify and escalate high-sensitivity issues for senior review, executing management-approved changes, and processing routine matters independently. The Analyst generates reports on proxy activity, tracks emerging governance trends, and coordinates with advisors to ensure executed votes reflect internal research and the Analyst's informed assessments.</div></div><div></div><div><div><br>
Beyond the proxy cycle, the Analyst supports the research of various investment and emerging issues by gathering data, running specialized reports, and offering preliminary insights to aid the team's decision-making process.</div></div><div></div><div><div><br>
Core Responsibilities:</div></div><div><ul><li><div>
Deliver high-quality research and recommendations on material ESG issues to the Engagement team and executive staff.</div></li></ul></div><div><ul><li><div>
Support the broader engagement team by generating reports and gathering data from various systems to facilitate investment analysis and directed priorities.</div></li></ul></div><div><ul><li><div>
Provide research and initial insights on emerging investment issues and non-proxy topics as directed by the SIO.</div></li></ul></div><div><ul><li><div>
Coordinate strategic coalition participation to monitor emerging issues and align corporate governance reporting with internal operational standards.</div></li></ul></div><div><ul><li><div>
Represent the team in strategic partnership forums to identify emerging risks and actionable opportunities for integration.</div></li></ul></div><div><ul><li><div>
Represent the organization in strategic partnerships to stay abreast of ESG issues and ensure coalition activities remain consistent with internal corporate governance objectives.</div></li></ul></div></div><div><div><ul><li><div>
Collaborate with internal and external partners to communicate the organization&rsquo;s work, ensuring the consistent collection and distribution of materials highlighting Engagement team initiatives.</div></li></ul></div><div></div><div><div><br>
Work Schedule</div></div><div><div>
This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be predominately from Treasury&rsquo;s office in Tigard. The hybrid schedule requires a minimum of eight times per year in-office presence, spread over each quarter of the year and at times require additional in office time to facilitate meetings with vendors. Additionally, during the onboarding period there will be the need for direct supervision and team collaboration/contact with other employees, and therefore requires training and thus more time in the office. Once training reaches a satisfactory level, more independent work is possible.</div></div><div></div><div><div><br>
Salary Range</div></div><div><div>
Salary range for the Investment Analyst Entry: $54,228-$82,848 annually.</div></div><div><div>
Salary range for the Investment Analyst 1: $65,496-$100,224 annually.</div></div><div></div><div><div><br>
Salary placement within the range is determined by an internal pay equity review and is based on factors such as relevant experience, relevant education, etc. Candidates with less years of relevant experience may be placed toward the lower end of the range, while candidates with more extensive experience may be placed higher in the range.</div></div><div></div><div><div><br>
Job Classification</div></div><div><div>
This position is classified as an Investment Analyst 1. The goal of this recruitment is to fill the position as an Investment Analyst 1. However, there is also an option to underfill. We encourage you to apply if you meet the minimum qualifications for an Investment Analyst Entry, as we may consider under-filling. Under-filling will not exceed 24 months. Minimum qualifications for both the Investment Analyst 1 and Investment Analyst Entry are listed below.</div></div><div></div><div><div><br>
This position is a SEIU represented position.</div></div><div></div><div><div><br>
Required Minimum Qualifications</div></div><div></div><div><div><br>
Required Minimum Qualifications for the Investment Analyst Entry:</div></div><div><div>
A Bachelor&rsquo;s Degree in Business or Finance, or any other degree demonstrating the capacity for the above-listed knowledge and skills; OR</div></div></div><div><div><div>
A valid certification as a Chartered Financial Analyst (CFA); OR</div></div><div><div>
Any combination of professional experience and education equivalent to three years of technical-level experience consistent with the knowledge and skill requirements listed above.</div></div><div><div>
Required Minimum Qualifications for the Investment Analyst 1:</div></div><div><div>
A Bachelor&rsquo;s Degree in Business or Finance, or any other degree demonstrating the capacity for the above-listed knowledge and skills; and two years professional-level evaluative, analytical and planning work; OR</div></div><div><div>
A valid certification as a Chartered Financial Analyst (CFA) and 1 year of experience; OR</div></div><div><div>
Any combination of professional experience and education equivalent to five years of technical-level experience that typically supports the knowledge and skill requirements listed above.</div></div><div></div><div><div>
Desired Attributes</div></div><div><div>
Job Specific Attributes</div></div><div><ul><li><div>
Professional level experience that is relevant to the position; experience closely matches the duties of the position as outlined above.</div></li></ul></div><div><ul><li><div>
Analytical skills with the ability to summarize complex information into simple, actionable findings.</div></li></ul></div><div><ul><li><div>
Solid foundational knowledge in Finance or Economics, with the ability to translate complex market data and corporate performance metrics into material financial risks that impact long-term value.</div></li></ul></div><div><ul><li><div>
Demonstrated ability to uphold fiduciary responsibilities by executing organizational strategies and policies with professional neutrality, even when they differ from personal perspectives.</div></li></ul></div><div><ul><li><div>
Foundational understanding of material Environmental, Social, and Governance (ESG) frameworks and the ability to identify potential conflicts between corporate practices and long-term shareholder value. .</div></li></ul></div><div><ul><li><div>
Professional proficiency in use of the Microsoft Office Suite (Excel for data modeling, PowerPoint for presentations, Word, and Outlook).</div></li></ul></div><div><ul><li><div>
In the process of obtaining professional designation (CFA, CAIA, FRM, CIPM, CPA, etc.) or demonstrated coursework in finance, investments, or accounting.</div></li></ul></div><div><ul><li><div>
Understanding that sustainability is a financial risk factor, and an interest in how shareholders can address those risks to protect returns.</div></li></ul></div><div><ul><li><div>
The ability to follow official policies and organizational goals consistently.</div></li></ul></div><div></div><div><div>
Core Attributes</div></div><div><ul><li><div>
Respect &ndash; Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.</div></li></ul></div><div><ul><li><div>
Teamwork &ndash; Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.</div></li></ul></div></div><div><div><ul><li><div>
Flexibility &ndash; Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.</div></li></ul></div><div><ul><li><div>
Communication &ndash; Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.</div></li></ul></div><div><ul><li><div>
Initiative &ndash; Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.</div></li></ul></div><div><ul><li><div>
Critical Thinking &ndash; Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.</div></li></ul></div><div><ul><li><div>
Time Management &ndash; Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines.</div></li></ul></div><div><ul><li><div>
Attention to Detail &ndash; Demonstrates accuracy and thoroughness when accomplishing tasks.</div></li></ul></div><div></div><div><div><br>
How to Apply</div></div><div><div>
You are required to upload your resume and a cover letter that addresses the two prompted questions below:</div></div><div></div><div><div><br>
1) Describe a professional or academic situation where you were required to execute a task, policy, or decision that conflicted with your personal perspective. How did you decide whether to prioritize your personal views or your professional duty, and what was the outcome?</div></div><div></div><div><div><br>
2) What attracts you to the application of ESG and sustainability principles within a professional investment framework?</div></div><div></div><div><div><br>
Please make sure the attributes and qualifications you possess are clearly demonstrated in your application materials. Following these instructions and providing this information will be used to determine which candidates will be selected to move forward in the process.</div></div><div></div><div><div><br>
We will accept applications through the job announcement closing date, however, we may close this recruitment early, if we receive a well-qualified applicant pool. If interested, please apply early.</div></div><div></div><div><div><br>
Benefits of Joining Our Team</div></div><div><ul><li><div>
Low employee premium share for medical, dental, vision, and basic employee life (1% or 5% employee share);</div></li></ul></div></div><div><div><ul><li><div>
Robust paid leave package, such as vacation, personal business, holidays, sick leave, and floating day of leave;</div></li></ul></div><div><ul><li><div>
PERS retirement benefits;</div></li></ul></div><div><ul><li><div>
Support with training and development;</div></li></ul></div><div><ul><li><div>
Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF);</div></li></ul></div><div><ul><li><div>
Optional benefits include optional life, short &amp; long term disability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employee assistance program, and more!</div></li></ul></div><div></div><div><div><br>
About Oregon State Treasury</div></div><div><div>
Oregon State Treasury is focused on improving the financial well-being of all Oregonians. We provide low-cost programs for governments, and empower Oregonians to invest in themselves and their loved ones for a more secure future.</div></div><div></div><div><div><br>
We are committed to cultivating a workplace that is diverse, inclusive, and respectful. We value and</div></div><div><div>
support the collective differences in who we are and celebrate the fact that everyone comes to the table as their own unique individual. We believe this commitment empowers our success and makes Oregon State Treasury an excellent place to work. As Treasury employees, our commitment to diversity, equity, and inclusion makes this a safe environment for us to ask questions, learn, and grow, and helps us to better serve Oregonians.</div></div><div></div><div><div><br>
Our Values and Principles</div></div><div><div><i>
INTEGRITY-INNOVATION-DIVERSITY-TRUST-PROFESSIONALISM-ACCESSIBILITY</i></div></div><div><div>
Please visit the following webpage to learn more about Oregon State Treasury: <div>https://www.oregon.gov/treasury/Pages/index.aspx</div></div></div><div></div><div><div><br>
Special Information</div></div><div><ul><li><div>
Prospective employees are subject to an extensive background check that may include, but not be limited to, validation of all application materials, prior employment, and professional references, driving records and fingerprint-based state and federal criminal and civil records. Adverse background data may be grounds for immediate disqualification.</div></li></ul></div><div><ul><li><div>
OST does not offer visa sponsorships, and within three days of hire, the successful candidate will be required to complete the U.S. Department of Homeland Security form I-9, confirming authorization to work in the United States.</div></li></ul></div><div><ul><li><div>
Oregon state government provides preference in employment to qualifying veterans, disabled veterans, as well as current and former servicemembers of the Oregon National Guard, in accordance with ORS 408.225, 408.230, and 408.235. To receive preference you must attach appropriate documentation as outlined by the Department of Administrative Services at the following website: <div>Veterans Resources</div>. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.</div></li></ul></div></div><div><div><ul><li><div>
OST is an equal opportunity, affirmative action employer committed to a diverse workforce.</div></li></ul></div><div><ul><li><div>
Consistent with the Americans with Disabilities Act (ADA), Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please call Oregon State Treasury at 503-378-4000 and request to be connected to Human Resources.</div></li></ul></div></div></div>

Investment Analyst 1, Engagement

DaVita

<div><p><b>Posting Date</b></p>
03/02/2026<p></p>
2000 16th St, Denver, Colorado, 80202, United States of America<p></p><p><b>
Denver-based Hybrid (Tuesday/Wednesday/Thursday in office)
</b></p><p></p><p>At DaVita, being the &ldquo;Partner of Choice&rdquo; is central to our mission. The Partner Engagement team is at the forefront of this mission, working to deliver an exceptional experience for our provider partners. As the field of nephrology undergoes a profound transformation, our team is responsible for deepening our understanding of provider needs and aligning our capabilities to ensure DaVita remains the preferred provider partner.
</p><p></p><p>The <b>Analyst, Partner Engagement,</b> will support this transformation by translating data into compelling narratives, providing the key insights needed to enhance our provider partnerships. This role is highly visible and works cross-functionally with stakeholders across the organization, including field operators, clinical, strategy, and product teams. You will be part of a team made up of highly motivated individuals with diverse professional backgrounds.
</p><p></p><p><b>Essential Duties and Responsibilities</b>
</p><ul><li><p><b>Initiative Support &amp; Measurement:</b> Assist in the development, implementation, evaluation, and continuous improvement of key initiatives that strengthen provider partnerships. This includes tracking key performance metrics and success measures for engagement initiatives.
</p></li><li><p><b>Data Management &amp; Analysis:</b> Manage the rounding data database, ensuring data integrity and accessibility. Conduct quantitative and qualitative analysis of rounding data and other datasets to identify actionable insights and trends.
</p></li><li><p><b>Storytelling &amp; Presentations:</b> Translate complex data and analysis into clear, compelling narratives and effective visuals for a variety of audiences, including senior leadership. Create data-driven stories that demonstrate the impact of our engagement efforts.
</p></li><li><p><b>Teamwork &amp; Collaboration:</b> Work collaboratively with a broad set of cross-functional stakeholders and partners to drive the successful planning and implementation of your work and other common priorities.
</p></li></ul><p></p><p><b>Requirements</b>
</p><ul><li><p>Bachelor&rsquo;s degree (required).
</p></li><li><p>1-2 years of relevant data analyst experience (required).
</p></li><li><p>Strong problem-solving and analytical skills (required).
</p></li><li><p>Resourceful, resilient, comfortable with ambiguity, and has an innate desire to learn (required).
</p></li><li><p>Advanced proficiency in MS Excel (including complex formulas) and PowerPoint; intermediate proficiency in MS Word and Outlook (required).
</p></li><li><p>Healthcare background, interest, or educational experiences (preferred).
</p></li><li><p>Demonstrated experience working with multi-disciplinary teams, including operations, finance, clinical, and compliance (preferred).
</p></li></ul><p></p><p><b>What We&rsquo;ll Provide:</b>
</p><p>More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
</p><ul><li><p><b>Comprehensive benefits:</b> Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
</p></li><li><p><b>Support for you and your family:</b> Family resources, EAP counseling sessions, access Headspace&reg;, backup child and elder care, maternity/paternity leave and more.
</p></li><li><p><b>Professional development programs:</b> DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita&rsquo;s online training platform StarLearning.
</p></li></ul><p>#LI-CM5</p><p></p><p>
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as &quot;a place where I belong.&quot; Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.</p><p></p><p>
This position will be open for a minimum of three days.</p><p></p>
The Salary Range for the role is $57,784.00 - $85,000.00/year.<p></p>
<p></p><div><p>For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates</p></div><p></p><p>
Compensation for the role will depend on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
</p><p></p><p><b>Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.</b></p></div>

Analyst, Partner Engagement

<div><div><p>At EY, we&rsquo;re all in to shape your future with confidence.</p><p>
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</p><p>
Join EY and help to build a better working world.</p></div><div></div><p><b><br>
Supervising Associate &ndash; SAP/ERP Product Analyst &ndash; Engagement Maintenance</b></p><p></p><p><br>
At EY, you&rsquo;ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we&rsquo;re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all</p><p></p><p><br>
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of a joint Finance/Enterprise Technology organization called the Mercury Support Team (MST), you&rsquo;ll be at the forefront of enabling innovative technologies that support our core operating processes across the Opportunity and Engagement Lifecycle.</p><p></p><p><br>
Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and stable operational solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.</p><p></p><p><b><br>
The opportunity</b></p><p></p><p><br>
We are seeking an SAP Engagement Maintenance Product Analyst that is a highly skilled role with SAP/ERP functional and technical skills across all aspects of Product Management / Product Operations paired with expertise in a large global organization.</p><p></p><p><br>
In this role you will support critical elements of the global operational stability of the SAP/ERP Engagement Maintenance product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as playing a role in the successful delivery/deployment of Engagement Maintenance enhancements, configurations and product releases. Candidate must be a self-starter with global SAP technical and business process experience.</p><p></p><p><br>
This role will report to the Assistant Director, Engagement Maintenance Product Manager.</p><p></p><p><b><br>
Your key responsibilities</b></p><p></p><p><b><br>
Core</b></p><br>
<p></p><ul><li>
Understand and support documentation of business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.</li><li>
Develop detailed functional specifications for SAP CPM components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.</li><li>
Provide support to the lead Product Manager and Assistant Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.</li><li>
Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff</li><li>
Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP CPM product suite</li><li>
Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.</li><li>
Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.</li><li>
Monitor impacts to other processes and products that may stem from changes they promote across the SAP CPM product suite</li><li>
Team with other technical teams and business stakeholders to manage/monitor functional incidents and service requests through full lifecycle (through closure)</li><li>
Provide technical incident, service request, and problem tickets management oversight and prioritization</li><li>
Provides global, cross border major incident oversight and communicates status to the global business in a timely manner</li><li>
Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary</li></ul><p></p><p><b><br>
Skills and attributes for success</b></p><br>
<p></p><ul><li>
3+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management</li><li>
3+ years of experience in SAP CPM solutions.</li><li>
Direct experience in supporting Engagement Maintenance operations for a global professional services organization (Big 4 experience preferred)</li><li>
SAP certification preferred</li><li>
History of working credibly with senior stakeholders</li><li>
Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications</li><li>
Ability to work with people in a variety of cultures, countries and time zones</li><li>
Knowledge of Artificial Intelligence, BOT Framework and Machine learning</li></ul><p></p><p><b><br>
To qualify for the role, you must have:</b></p><br>
<p></p><ul><li>
Creative and self-starter mindset with strong analytical and quantitative skills to operate, at times, without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.</li><li>
Effective listening skills and display openness to other people's ideas and thoughts.</li><li>
Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.</li><li>
English language skills &ndash; exceptional written and verbal communication.</li><li>
Flexibility to work out of regular office hours to cater to the global organization needs.</li></ul><p></p><p><b><br>
Ideally, you&rsquo;ll also have</b></p><br>
<p></p><ul><li>
Prior experience working for a large, global organization with a complex environment</li></ul><p></p><p><b><br>
Education:</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in finance, business, computer science or a related discipline, or equivalent work experience</li></ul><p></p><p><b><br>
Experience:</b></p><br>
<p></p><ul><li>
3+ years of relevant experience in an ERP/SAP function</li><li>
Possession of a current (non-expired) professional, industry recognized certification preferred</li></ul><p></p><p><b><br>
What we offer</b></p><p></p><p><br>
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here&rsquo;s a snapshot of what we offer:</p><p></p><ul><li><b><br>
Continuous learning: </b>You&rsquo;ll develop the mindset and skills to navigate whatever comes next.</li><li><b>
Success as defined by you: </b>We&rsquo;ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li><li><b>
Transformative leadership: </b>We&rsquo;ll give you the insights, coaching and confidence to be the leader the world needs.</li><li><b>
Diverse and inclusive culture: </b>You&rsquo;ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul><p></p><div><p><b><br>
EY | Building a better working world
</b></p><p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><p>
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><p>
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p></div></div>

MST Product Analyst-Engagement Maintenance

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 <br/>
 <br/>
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 Root Cause &amp; Issue Analytics
 <br/>
 <br/>
 <ul>
  <li>
   Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
  </li>
  <li>
   Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
  </li>
  <li>
   Develop frameworks to categorize and quantify the impact of systemic CX issues.
   <br/>
   <br/>
  </li>
 </ul>
 Retention &amp; Churn Analysis
 <br/>
 <br/>
 <ul>
  <li>
   Analyze customer lifecycle data to understand key drop-off points and churn predictors.
  </li>
  <li>
   Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
  </li>
  <li>
   Identify cohorts at risk and provide insights for lifecycle interventions.
   <br/>
   <br/>
  </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
 <br/>
 <br/>
 <ul>
  <li>
   Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
  </li>
  <li>
   Design and run analyses to evaluate the impact of experiments and personalization efforts.
  </li>
  <li>
   Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
   <br/>
   <br/>
  </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
 <br/>
 <br/>
 <ul>
  <li>
   Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
  </li>
  <li>
   Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
  </li>
  <li>
   Support the continuous improvement of CX KPIs and feedback loops.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
  </li>
  <li>
   Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
  </li>
  <li>
   Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
  </li>
  <li>
   Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
  </li>
  <li>
   Ability to manipulate and analyze large datasets to find actionable insights.
  </li>
  <li>
   Strong problem-solving skills and a hypothesis-driven approach to analysis.
  </li>
  <li>
   Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
  </li>
  <li>
   A growth mindset and curiosity about customer behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✨ Bonus Points If You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
  </li>
  <li>
   Background in experimentation (A/B testing, test vs. control).
  </li>
  <li>
   Familiarity with customer segmentation, recommender systems, or churn modeling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 <br/>
 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 <br/>
 <br/>
 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed:
 </strong>
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 <br/>
 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 <br/>
 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 <br/>
 <br/>
 🏅
 <strong>
  Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 <br/>
 <br/>
 <strong>
  🚀 Work Smart and Deliver Results:
 </strong>
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 <br/>
 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Remote &amp; Global Vibes &ndash;
 </strong>
 Collaborate with a worldwide crew.
 <br/>
 <br/>
 <strong>
  🧠 Brain Boosters &ndash;
 </strong>
 Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 <strong>
  🚒 Builder&rsquo;s Playground &ndash;
 </strong>
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 <strong>
  📦 Shared Success &ndash;
 </strong>
 We offer equity because we build this together.
 <br/>
 <br/>
 <strong>
  🌺 Flexible Time Off &ndash;
 </strong>
 We take recharging seriously. Generous leave and wellness policies.
 <br/>
 <br/>
 <strong>
  🛠️ Agile Everything &ndash;
 </strong>
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 <br/>
 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Customer Experience Analyst

Sanofi

<div><p><b>Job title: Analyst Customer Facing Effectiveness</b></p><ul><li><p>
Location: Hyderabad</p></li></ul><p></p><p>
About the job</p><p></p><p><b>
Strategic context:</b></p><p></p><p>
Sanofi has currently the best and most robust pipeline of R&amp;D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.</p><p><br>
</p><p>The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.</p><p></p><p>
As a Customer Effectiveness Analyst within our global Go-To-Market-Capabilities (GTMC) Team, you&rsquo;ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes, customer profiling and segmentation analysis, assist in resource allocation and call planning efforts based on segmentation insights, and track sales targets and KPIs within the Customer Facing Hub.</p><p></p><p><b>
Main responsibilities:</b></p><ul><li><p>
Provide support in managing and analyzing incentive plans, ensuring they are effective and aligned with business objectives.
</p></li><li><p>Assist in developing data-driven sales targets to drive performance and achieve organizational goals.</p></li><li><p>
Support creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency
</p></li><li><p>Refresh report on frequency/cycle basis (weekly/monthly/quarterly/annually), along with QC checks for each refresh.</p></li><li><p>
Assist in customer profiling, segmentation and targeting exercies that align with strategic business goals.</p></li><li><p>
Contribute to setting up call plans to enhance sales force efficiency and effectiveness based on segmentation and targeting approaches.</p></li></ul><p></p><p>
About you
</p><ul><li><p><b>Experience</b>: 2+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry).</p></li><li><p><b>
Soft and Technical skills</b>: Knowledge of IC and tools like Javelin, Zaidyn, SalesIQ, SQL, SAS etc.; Experience of using analytical tools like Power BI, Qliksense, Tableau, Smartsheet, and Alteryx etc is a plus ; High persistency and resilience.;Proficient of Excel/word/powerpoint; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen.</p></li><li><p><b>
Education</b>: Higher education in Business Administration, Finance or a similar field.</p></li><li><p><b>
Languages</b>: Excellent knowledge of English language (spoken and written).</p></li></ul><p></p><p>
Why chose us?
</p><p></p><ul><li><p>Bring the miracles of science to life alongside a supportive, future-focused team.</p></li><li><p>
Discover endless opportunities to grow your talent and drive your career, whether it&rsquo;s through a promotion or lateral move, at home or internationally.</p></li><li><p>
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.</p></li><li><p>
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks&rsquo; gender-neutral parental leave.</p></li><li><p>
Play an instrumental part in creating best practice within our Go-to-Market Capabilities.</p></li></ul><p></p><p>
Pursue progress, discover extraordinary</p><p></p><p>
Progress doesn&rsquo;t happen without people &ndash; people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let&rsquo;s pursue progress. And let&rsquo;s discover extraordinary together.</p><p>
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
</p><p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p>
null</div>

Analyst - Customer Facing Effectiveness

NextEra Energy

<div><p><b>Requisition ID:</b> 93621</p><p></p><p><br>
At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.</p><p></p><p><b><br>
Position Specific Description</b></p><p></p><p>
The <b>Principal Customer Experience Business Analyst</b> will be responsible for designing, measuring, and continuously improving the end‑to‑end customer experience across all customer touchpoints. This role combines customer insights, service quality, and process improvement to reduce complaints, increase satisfaction, and drive loyalty.</p><p></p><p><br>
This role will work cross-functionally to understand the voice of the customer, improve processes that cause friction, and ensure that frontline teams deliver consistent, high‑quality experiences aligned with our brand and regulatory requirements.</p><p></p><p><br>
Customer Experience Strategy &amp; Leadership</p><ul><li>
Translate company goals into clear CX and quality objectives, metrics, and action plans.</li><li>
Serve as a champion for the customer in cross‑functional discussions and decision‑making.</li><li>
Identify and prioritize high‑impact initiatives that will improve satisfaction, loyalty, and reduce complaints.</li></ul><p></p><p><br>
Service Quality &amp; Process Improvement</p><ul><li>
Define and maintain quality standards for customer interactions (calls, chat, email, digital, field, etc.).</li><li>
Lead or support continuous improvement efforts to remove defects and reduce effort for customers.</li><li>
Work with operations, product, billing, and technology teams to implement improvements that drive measurable CX and efficiency gains.</li></ul><p></p><p><br>
Metrics, Reporting &amp; Analysis</p><ul><li>
Collect and analyze customer feedback from surveys, reviews, complaints, and social media.</li><li>
Track and report on key customer experience metrics (NPS, CSAT, churn rates) to measure customer satisfaction.</li><li>
Identify trends, pain points, opportunities, and actionable insights to improve customer satisfaction and loyalty.</li></ul><p></p><p><br>
Customer Journey Design &amp; Experience Optimization</p><ul><li>
Map key customer journeys (e.g., onboarding, billing, service changes, outages/issues, renewals) to identify friction and improvement opportunities.</li><li>
Translate customer insights into business requirements.</li><li>
Partner with Product, Marketing, Operations, and Digital teams to design and test improved experiences, including self‑service options.</li><li>
Ensure that changes in products, pricing, and policies are reflected in clear customer communications and frontline guidance.</li><li>
Manage implementation of customer experience initiatives and test new improvements.</li></ul><p></p><p><br>
Reporting &amp; Recommendations</p><ul><li>
Present findings and recommendations to leadership.</li><li>
Build business cases for customer experience investments based on ROI analysis.</li><li>
Monitor the impact of implemented changes.</li></ul><p></p><p><br>
Key Skills:</p><p>
Strong analytical abilities, proficiency with CX analytic tools, data visualization, communication skills, empathy for customers, and understanding of business operations.</p><p></p><p><br>
Desired Skills:</p><ul><li>
Project management</li><li>
Customer journey mapping</li><li>
User experience design and improvement</li><li>
Developing and enhancing customer-facing content (e.g. onboarding materials such as welcome letters)</li><li>
Implementing process improvement initiatives that reduce or eliminate pain points for customers</li></ul><p></p><div><div><div><h2 class="jobSectionHeader"><b>
Job Overview</b></h2></div><div><p>
Employees in this role are the recognized experts within the organization and area of focus. Employees in this job provide expertise and strategic focus needed to conduct complex operational analyses that support informed decision making within the business unit.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Job Duties &amp; Responsibilities</b></h2></div><div><ul><li>
Conducts analyses and prepares reports that provide operational and/or technical support to business operations</li><li>
Conducts quantitative and qualitative research to support small to medium special projects</li><li>
Assists with process design and modification for continuous business improvement</li><li>
Directs, mentors and coaches lower level analysts</li><li>
Performs other job-related duties as assigned</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2></div><div><ul><li>
High School Grad / GED</li><li>
Bachelor's or Equivalent Experience</li><li>
Experience: 7+ years</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2></div><div><ul><li>
Bachelor's Degree</li></ul></div></div></div><p></p><p><br>
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click <b>here</b> to learn more.</p><p></p><p><b><br>
Employee Group:</b> Exempt<br>
<b>Employee Type:</b> Full Time<br>
<b>Job Category:</b> Finance, Accounting &amp; Business Analytics<br>
<b>Organization:</b> Gexa Energy, LP<br>
<b>Relocation Provided:</b> No</p><p></p><p><br>
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.</p><p></p><p><br>
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.</p><p></p><p><br>
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information.</p><p></p><p><br>
NextEra Energy <b>does not</b> accept any unsolicited resumes or referrals from <b>any third-party recruiting firms or agencies</b>. Please see our policy for more information.</p><p>
.</p></div><p></p>

Principal Customer Experience Analyst

Citi

<div><p><b><i>Excited to grow your career?</i></b></p><p>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</p><p>
Our people make all the difference in our success.</p><p>
-</p><p><b>
About CITI</b></p><p>
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities.</p><p></p><p><b>
Citi Analytics and Information Management (AIM)</b></p><p>
Citi AIM was established in 2003, and is located across multiple cities in India &ndash; Gurugram, Bengaluru, Chennai, and Pune. It is a global community that objectively connects and analyzes information, to create actionable intelligence for our business leaders. It identifies fact-based opportunities for revenue growth in partnership with the businesses. The function balances customer needs, business strategy, and profit objectives using best in class and relevant analytic methodologies.</p><p></p><p><b>
What do we do?</b></p><p></p><p>
The North America Consumer Bank &ndash; Customer Experience (CX) Analytics is a specialized function dedicated to understanding, measuring, and improving the interactions and overall satisfaction of customers across all touchpoints with the bank. In today&rsquo;s competitive financial services landscape, delivering a seamless and positive customer experience is critical for retention, loyalty, and growth. Citibank leverages CXA to ensure that every customer journey&mdash;from opening an account to resolving a dispute&mdash;is as smooth and satisfactory as possible. The team collects, analyzes, and interprets customer feedback and interaction data across channels (phone, online, branch, etc.) to identify pain points, trends, and opportunities for service improvement. The team uses these insights to enhance customer satisfaction, streamline processes, and inform business decisions to improve overall customer experience.</p><p></p><p><b>
Role Description:</b></p><p></p><p>
The Spec Analytics Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies</li><li>
Identifies and compiles data sets using a variety of tools (e.g. SQL, Python, PySpark) to help predict, improve, and measure the success of key business to business outcomes</li><li>
Responsible for documenting data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include utilizing statistical models / algorithms and data visualization techniques</li><li>
Incumbents in this role may often be referred to as Data Scientists</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p></p><p>
Technical Skills:</p><p></p><ul><li>
Hands-on Experience in Python, SQL &amp; Machine Learning (ML) is a must.</li><li>
Experience with PySpark, Natural Language Processing (NLP), Large Language Models (LLM/Gen AI), and prompt engineering is preferred.</li><li>
Writing clean, efficient, and well-documented code according to design specifications and coding standards.</li><li>
Utilizing version control systems (e.g., Git) to manage code changes, collaborate with team members, and maintain code history.</li><li>
Configuring and maintaining automated build processes (e.g., using Jenkins) to compile code, run unit tests, and create deployable artifacts.</li><li>
Ability to execute the code testing in Dev &amp; UAT environments</li><li>
Deploy code pipelines, follow release procedures, verify post-deployment, and troubleshoot production issues, if any.</li><li>
Understand dependencies, design/consume APIs, ensure data flow integrity, resolve integration issues, and maintain architectural awareness.</li><li>
Capability to validate/maintain deployed models in production</li><li>
Candidates with a background in Customer Experience (CX) analytics is preferred.</li><li>
Exposure to Credit card business is a strong plus for this position.</li><li>
Familiarity with the Software Development Life Cycle (SDLC) is preferred.</li><li>
Prior experience of Agile, Sprints deployment cycle is preferred.</li><li>
Experience working and collaborating with multiple stakeholders</li><li>
Experience in leading small teams and global teams</li><li>
Ability to guide and mentor the junior team members.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
Bachelor&rsquo;s Degree with at least 5 years of working experience <b>OR</b> Master&rsquo;s Degree with 4 years of working experience.</li><li>
Have the ability to retrieve and manipulation data</li><li>
Possess analytic ability and problem-solving skills</li><li>
Working experience in a quantitative field</li><li>
Willing to learn and can-do attitude</li><li>
Excellent communication and interpersonal skills, be organized, detail oriented, flexible, and adaptive to matrix work environment</li><li>
Ability to build partnerships with cross-function leaders</li></ul><p><b><br>
Education:</b></p><ul><li>
Bachelor's / master&rsquo;s degree in economics / Statistics / Mathematics / Information Technology / Computer Applications / Engineering etc. from a premier institute</li></ul><p>
-</p><p><b>
Job Family Group:
</b></p>Decision Management<p>
-</p><p><b>
Job Family:</b></p>
Specialized Analytics (Data Science/Computational Statistics)<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Customer Experience Analytics Analyst

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