customer engagement analyst

Kavak

<div><div><p>Job Information</p>
<ul><div><p>Date Opened</p>
<div>10/28/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Automotive
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div></ul></div><div><p>About Us</p>
<div><div><b>Who WE are?</b><br>
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We<b> </b><b>work smart and make things happen,</b> offering the<b> </b><b>easiest, safest and most transparent experience to buy or sell a car</b>.<br>
<br>
But our journey doesn't stop there: at KAVAK our goal is global! Now <b>our footprint extends to the vibrant GCC region</b><b> </b>as part of our expansion into the Middle East, in the pursuit of our one and only goal: <b>to transform the automotive market around the world.</b><br>
<br>
Today we have more than 180 Kavakees on the GCC team and growing, <b>surrounding ourselves with the best talent</b> to continue <b>building the technology, processes, and products</b> that make us the <b>number one player in the pre-owned car market</b>.<br>
<br>
Wanna join us on this exciting ride?</div><br>
</div><p></p><p>Job Description</p>
<div><p>As a Customer Lifecycle Management (CLM) Sr. Analyst, your mission is to optimize customer interactions and enhance their journey across our platforms. You will own the CLM domain end-to-end &mdash; both execution and strategic outlook. Shift the focus from manual campaigns to automation. Your primary objective will be to maximize CLM contribution for our verticals, drive subscriber growth, minimize churn, and implement targeted campaigns to boost engagement and revenue.</p><p><br>
Key Responsibilities:</p><ul><li><p><br>
Ad Hoc Campaign Executions: Plan and execute ad hoc campaigns across WhatsApp/SMS, email, and push notifications, monitoring performance and optimizing results for different verticals.</p></li><li><p><br>
Customer Database Management &amp; Segmentation: Ensure the accuracy of our database and segment the customer base according to demographics, behavior, category, and preferences to enable targeted marketing initiatives.</p></li><li><p><br>
Insider Website &amp; CRM Automated Journeys: Collaborate with global teams to develop and execute automated journeys within CRM systems to enhance customer experience, including activation, reactivation, retention, and win-back journeys.</p></li><li><p><br>
Tool Management &amp; CRO (On-site Experiments): Manage tool costs, contracts, and utilization of monthly/yearly limits. Conduct on-site experiments to optimize conversion rates and user experience, analyzing data to identify areas for improvement and implementing strategies accordingly.</p></li><li><p><br>
WhatsApp Business Initiatives: Implement WhatsApp Business initiatives to enhance customer communication and support, configuring WhatsApp bots for automated responses and assistance.</p></li><li><p><br>
Subscriber Growth &amp; Churn Management: Strategize and execute plans to grow opt-in customer lists across email, WhatsApp/SMS, and push notifications, while monitoring churn rates and improving customer retention.</p></li><li><p><br>
Cross-Selling/Upselling Aftercare Products: Identify opportunities for cross-selling and upselling aftercare products to existing customers, maximizing revenue from the current customer base.</p></li></ul><div></div><p><br>
Requirements</p><p>
Skills and Qualifications:</p><ul><li><p><br>
Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.</p></li><li><p><br>
Proven experience in customer lifecycle management, CRM systems, and database management.</p></li><li><p><br>
Proficiency in using WhatsApp Business, CRM automation tools, and analytics platforms.</p></li><li><p><br>
Strong analytical skills with the ability to interpret data and make actionable recommendations.</p></li><li><p><br>
Excellent communication and collaboration skills to work effectively with cross-functional teams.</p></li><li><p><br>
Prior experience in e-commerce or digital marketing is a plus.</p></li></ul><p><br>
Do you want to be part of this story?<b> </b><b>Apply now!</b></p></div></div></div><p></p>

Customer Lifecycle Management Senior Analyst

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 <br/>
 <br/>
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 Root Cause &amp; Issue Analytics
 <br/>
 <br/>
 <ul>
  <li>
   Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
  </li>
  <li>
   Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
  </li>
  <li>
   Develop frameworks to categorize and quantify the impact of systemic CX issues.
   <br/>
   <br/>
  </li>
 </ul>
 Retention &amp; Churn Analysis
 <br/>
 <br/>
 <ul>
  <li>
   Analyze customer lifecycle data to understand key drop-off points and churn predictors.
  </li>
  <li>
   Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
  </li>
  <li>
   Identify cohorts at risk and provide insights for lifecycle interventions.
   <br/>
   <br/>
  </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
 <br/>
 <br/>
 <ul>
  <li>
   Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
  </li>
  <li>
   Design and run analyses to evaluate the impact of experiments and personalization efforts.
  </li>
  <li>
   Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
   <br/>
   <br/>
  </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
 <br/>
 <br/>
 <ul>
  <li>
   Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
  </li>
  <li>
   Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
  </li>
  <li>
   Support the continuous improvement of CX KPIs and feedback loops.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
  </li>
  <li>
   Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
  </li>
  <li>
   Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
  </li>
  <li>
   Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
  </li>
  <li>
   Ability to manipulate and analyze large datasets to find actionable insights.
  </li>
  <li>
   Strong problem-solving skills and a hypothesis-driven approach to analysis.
  </li>
  <li>
   Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
  </li>
  <li>
   A growth mindset and curiosity about customer behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✨ Bonus Points If You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
  </li>
  <li>
   Background in experimentation (A/B testing, test vs. control).
  </li>
  <li>
   Familiarity with customer segmentation, recommender systems, or churn modeling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 <br/>
 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 <br/>
 <br/>
 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed:
 </strong>
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 <br/>
 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 <br/>
 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 <br/>
 <br/>
 🏅
 <strong>
  Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 <br/>
 <br/>
 <strong>
  🚀 Work Smart and Deliver Results:
 </strong>
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 <br/>
 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Remote &amp; Global Vibes &ndash;
 </strong>
 Collaborate with a worldwide crew.
 <br/>
 <br/>
 <strong>
  🧠 Brain Boosters &ndash;
 </strong>
 Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 <strong>
  🚒 Builder&rsquo;s Playground &ndash;
 </strong>
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 <strong>
  📦 Shared Success &ndash;
 </strong>
 We offer equity because we build this together.
 <br/>
 <br/>
 <strong>
  🌺 Flexible Time Off &ndash;
 </strong>
 We take recharging seriously. Generous leave and wellness policies.
 <br/>
 <br/>
 <strong>
  🛠️ Agile Everything &ndash;
 </strong>
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 <br/>
 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Customer Experience Analyst

MJHS

<div><p>Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.</p><p>
The challenges of affordable healthcare continue to create new opportunities. This position will enable the Customer Experience Analyst to work across the MJHS health system to support the organization&rsquo;s efforts to meet the needs and expectations of patients and health plan members through analytics, and traditional project management support aligned with the CEO&rsquo;s agenda.</p><ul><li>
Undergraduate degree in IT, Computer Science, Health Informatics, Marketing, Business Administration, Statistics, Accounting, Finance or related equivalent preferred. Master degree in related discipline preferred.</li><li>
2+ years progressive work experience in consumer research, population health, data segmentation, predictive analysis and business analytics. Prior experience in business operations performing a broad range of data analysis and management required. Experience in creating and managing reports.
</li><li>Resourceful and able to problem solve</li><li>
Systems, Internet and call center environment experience preferred
</li><li>Insurance and/or benefits administration experience preferred
</li><li>Demonstrates sense of urgency.</li><li>
Strong Microsoft Office knowledge
</li><li>Attention to detail, people oriented, ability to multitask, results drive</li></ul></div>

Customer Experience Data Analyst

Accenture

<p><b>Skill required:</b> Omnichannel - Customer Communications<br>
<b>Designation:</b> Customer Contact Comms Analyst<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>3 to 5 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.<br>
<b>What are we looking for?</b> &bull;Adaptable and flexible &bull;Ability to perform under pressure &bull;Ability to establish strong client relationship &bull;Written and verbal communication &bull;Commitment to quality
<br>
<b>Roles and Responsibilities:</b> &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts</p>
<br>
Any Graduation

Customer Contact Comms Analyst-Voice

Deloitte

<div></div><div><div><div><div><div><div><div><div><b>Talent Services</b></div><div></div><div><b><br>
Engagement Specialist&mdash;Senior Analyst</b></div><div></div><div><br>
Location- Hyderabad</div><div>
Shift - 11 AM- 8 PM</div><div></div><div><br>
At Deloitte, we provide Engagement Specialist a platform for helping Business Leaders, Business Advisors, and Professionals enhance the engagement experience. As an Engagement Specialist, you'll be responsible for ideating, designing, and executing engagement frameworks, while keeping in mind the business priorities and maneuvering through the complexities of the various types of businesses being supported. At Deloitte, you&rsquo;ll gain exposure to a variety of industries and business models, helping your career growth and professional development.</div><div></div><div><b><br>
Work you&rsquo;ll do</b></div><div></div><div><br>
As an Engagement Specialist, you will interact with leaders, business advisors, and professionals directly to discuss issues and guide them, as required. You are expected to work independently, collaborate, and partner with business advisors and business leaders for talent-related outcomes.</div><div>
The scope includes but is not limited to developing/executing employee engagement, employee advocacy, retention management, people engagement survey, performance management, change management, and other key programs to support business vision and their needs.</div><ul><li> Partner with the leadership team and develop a solid understanding of the business environment</li><li> Program, manage, and execute various engagement programs like the skip-level meetings, walk and talk, and more</li><li> Support, drive, and govern the employee survey participation, and support business leaders and people managers with their engagement action planning and action updates</li><li> Wear a hat of an advocate and an advisor to understand professional concerns and needs, gain meaningful insights, resolves, and/or coordinates resolution of issues by engaging the business and other stakeholders</li><li> Help managers and employees establish appropriate individual development plans in line with the overall business objectives and performance assessment</li><li> Act as a liaison to work with leadership, internal stakeholders, and other teams to enhance the employee experience</li><li> Identify high-risk employees and highlight it to the relevant stakeholders to help initiate discussions in retaining talent proactively</li><li> Conduct stay interviews with employees and provide insights to business leaders and business advisors as a part of planned engagement</li><li> Facilitate business leaders connect with employees for critical cases</li><li> Closely work with various other teams of talent to keep in track of the new hire integration, onboarding program, exit process, and learning logs.</li><li> Be the owner for the rewards and recognition process, and ensure reviewing the nominations, facilitate ceremonies, and timely payout</li><li> Highlight the budget utilizations, penetration levels, and proactively advise the business</li></ul><div></div><div><br>
Other activities</div><ul><li> Lead a group of 2&ndash;4 professionals</li><li> Participate and lead (when required) in Performance Management roadshows</li><li> Involve in performance improvement discussion, as and when required</li><li> Assisting the Employee Relations team where insights are required</li></ul><div></div><div><b><br>
The team</b></div><div>
Our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Engagement Specialists are committed to excellence and to enhance the trust of the leadership, internal stakeholders, and Deloitte professionals. Employee engagement and retention is our top priority, and by focusing on them, we continue to raise the bar and deliver greater value to our businesses.</div><div></div><div><b><br>
About Deloitte</b></div><div>
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (&ldquo;DTTL&rdquo;), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as &ldquo;Deloitte Global&rdquo;) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the &ldquo;Deloitte&rdquo; name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.</div><div></div><div><b><br>
Qualifications </b><b>Required</b></div><ul><li> Masters in HR/Business Management/Certification in HR</li><li> 4&ndash;6 years of relevant experience</li><li> Strong interpersonal skills, including ability to present in front of audiences at various levels</li><li> Excellent planning and presentation skills, also requires outstanding attention to detail</li><li> Experience working independently on multiple assignments or engagements</li><li> Passion to deliver results in a dynamic environment</li></ul><div></div><div><b><br>
Preferred</b></div><ul><li>Experience with a regional or Big 4 accounting firm</li></ul><p></p><p><b><br>
How you&rsquo;ll grow</b></p><p>
At Deloitte, we&rsquo;ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills, and as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities&mdash;including exposure to leaders, sponsors, coaches, and challenging assignments&mdash;to help accelerate their careers along the way. No two people learn in exactly the same way. Therefore, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people&rsquo;s growth and development. Explore DU: The Leadership Center in India.</p><br>
<div></div>
</div><div><div><div><b>Our purpose</b></div><br>
<div></div>
Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.</div>
</div><div><div><div><b>Our people and culture</b></div><br>
<div></div>
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.</div>
</div><div><div><div><b>Professional development</b></div><br>
<div></div>
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.</div>
</div><div><div><b>Benefits to help you thrive</b><br>
</div><div>
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.</div><div></div>
</div><div><div><b>Recruiting tips</b></div><br>
<div></div>
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
</div></div></div></div></div></div><p></p><div><div><div><p>Requisition code: 315575</p></div></div></div></div>

Senior Analyst - Engagement Specialist - Hyderabad

<p><b>Skill required:</b> Omnichannel - Customer Service<br>
<b>Designation:</b> Customer Contact Comms Analyst<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>3 to 5 years
<br>
<b>Language - Ability:</b>English(International) - Expert
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.<br>
<b>What are we looking for?</b> Customer facing role ITIL
<br>
<b>Roles and Responsibilities:</b> &bull;In this role you are required to do analysis and solving of lower-complexity problems &bull; Your day to day interaction is with peers within Accenture before updating supervisors &bull; In this role you may have limited exposure with clients and/or Accenture management &bull; You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments &bull; The decisions you make impact your own work and may impact the work of others &bull; You will be an individual contributor as a part of a team, with a focused scope of work &bull; Please note that this role may require you to work in rotational shifts</p>
<br>
Any Graduation

Customer Contact Comms Analyst-Messaging

<p><b>Skill required:</b> Omnichannel - Customer Communications<br>
<b>Designation:</b> Customer Contact Comms Senior Analyst<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>5 to 8 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers &amp; giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.<br>
<b>What are we looking for?</b> &bull;Adaptable and flexible &bull;Ability to perform under pressure &bull;Ability to establish strong client relationship &bull;Written and verbal communication &bull;Commitment to quality
<br>
<b>Roles and Responsibilities:</b> &bull;In this role you are required to do analysis and solving of increasingly complex problems &bull; Your day to day interactions are with peers within Accenture &bull; You are likely to have some interaction with clients and/or Accenture management &bull; You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments &bull; Decisions that are made by you impact your own work and may impact the work of others &bull; In this role you would be an individual contributor and/or oversee a small work effort and/or team &bull; Please note that this role may require you to work in rotational shifts</p>
<br>
Any Graduation

Customer Contact Comms Senior Analyst-Voice

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