customer engagement it lead

Tata Consultancy Services

<div>
 
 
 Job Title
 
 &ndash; Customer Engagement &amp; IT Lead
 
 
 
 Company
 
 &ndash; TCS (MEA)
 
 
 
 Location
 
 &ndash; Muscat, Masqa&tcedil;, Oman
 
 
 
 Job type
 
 &ndash; Full time
 
 
 
 
 
 
 About Us :
 
 
 
 Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world&rsquo;s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile&trade; delivery model, recognized as a benchmark of excellence in software development.
 
 
 A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world&rsquo;s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
 
 
 
 
 
 
 
 Job Description :
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary engagement interface with customer stakeholders in Oman
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 Support leadership interactions: SteerCo, governance forums, service reviews
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 Translate customer expectations into actionable inputs for delivery teams
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 Provide oversight across application development, testing, operations, and managed services
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 Support incident management, escalations, and service improvement discussions
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 Ensure adherence to IT processes, SLAs, and managed services best practices
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 Delivery Governance
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 Support estimation, planning, risks &amp; dependencies, and Agile delivery.
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 Stakeholder &amp; Vendor Management
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 Provide leadership and mentoring to the team members
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 Project Management Skills
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 Practical knowledge of:
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 hybrid delivery models
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 Project planning, estimation, and dependency management
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 Experience coordinating with multiple vendors, internal teams, and stakeholders.
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 Improved customer engagement and satisfaction
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 Clear, effective customer communication and fewer escalations
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 Strong alignment between customer expectations and delivery outcomes
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 Positive feedback from customer leadership and internal delivery teams.
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 </ul>
 
 
 
 
 Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
 
 
 
 
 
 
 Application Deadline :
 
 26 Apr 2026
 
 
 
 
 
 
 Privacy Note:
 
 
 
 https://www.tcs.com/connect-with-tcs/privacy-policy
 
</div>

Customer Engagement & IT Lead

Trenddverse

Job Opportunity: Marketing DirectorLocation: Muscat, Oman Company: TrenddverseAbout UsTrenddverse is an innovative technology and lifestyle solutions company, dedicated to delivering cutting-edge products and services that inspire creativity and drive growth. We specialize in digital transformation, consumer engagement, and brand development, helping businesses and communities thrive in a rapidly evolving marketplace. As we expand our presence in Muscat, we are seeking a visionary leader to guide our marketing strategy and brand positioning.Role OverviewWe are looking for a Marketing Director to lead and oversee our marketing operations. This role requires a strategic thinker with expertise in brand management, digital marketing, and customer engagement. You will be responsible for shaping Trenddverse&rsquo;s marketing vision, driving campaigns, and ensuring the company builds a strong and lasting presence in the market.Key Responsibilities<ul><li>Develop and implement marketing strategies aligned with company objectives.</li><li>Oversee brand positioning, digital campaigns, and corporate communications.</li><li>Collaborate with sales and product teams to drive customer acquisition and retention.</li><li>Monitor market trends, competitor activities, and consumer insights to inform decision-making.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor marketing teams, fostering creativity and innovation.</li><li>Represent Trenddverse in industry forums, events, and networking opportunities.</li><li>Drive continuous improvement and adoption of emerging marketing technologies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or related field.</li><li>10+ years of marketing experience, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of digital marketing, brand strategy, and customer engagement.</li><li>Proven track record of managing successful marketing campaigns in dynamic industries.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, innovative environment.</li></ul>Why Join Us?<ul><li>Lead marketing operations at one of Oman&rsquo;s premier innovation-driven companies.</li><li>Play a key role in shaping Trenddverse&rsquo;s brand and market presence.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and creative work culture.</li></ul>Job Type: Full-timePay: Up to RO1,800.000 per monthWork Location: In person

Marketing Director

Luxora

Job Opportunity: Luxury Goods DirectorLocation: Muscat, Oman Company: Luxora CoAbout UsLuxora Co is a premier luxury goods company specializing in high-end fashion, jewelry, and lifestyle products. With a strong presence in Muscat, we are committed to delivering timeless elegance, exceptional craftsmanship, and unparalleled customer experiences. As we continue to expand, we are seeking a visionary leader to oversee and elevate our luxury goods operations.Role OverviewWe are looking for a Luxury Goods Director to lead and manage our luxury division. This role requires a seasoned professional with expertise in luxury retail, brand management, and customer engagement. You will be responsible for shaping Luxora Co&rsquo;s luxury strategy, ensuring operational excellence, and driving growth across regional and international markets.Key Responsibilities<ul><li>Develop and implement strategies to strengthen Luxora Co&rsquo;s luxury brand presence.</li><li>Oversee product development, merchandising, and retail operations.</li><li>Ensure compliance with quality standards, ethical practices, and brand guidelines.</li><li>Collaborate with marketing, sales, and design teams to deliver premium customer experiences.</li><li>Monitor KPIs, market trends, and customer insights to optimize performance.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor teams, fostering creativity, accountability, and excellence.</li><li>Represent Luxora Co in luxury industry forums, trade shows, and professional networks.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, Fashion Management, or related field.</li><li>10+ years of experience in luxury goods or retail, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of luxury brand management, merchandising, and customer engagement.</li><li>Proven track record of managing successful luxury operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, customer-focused environment.</li></ul>Why Join Us?<ul><li>Lead luxury operations at one of Oman&rsquo;s premier lifestyle companies.</li><li>Play a key role in shaping Luxora Co&rsquo;s global luxury vision.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to RO2,300.000 per monthWork Location: In person

Luxury Goods Director

Infosys

<div>
 
 Role &ndash;
 
 Lead Consultant
 
 
 
 Technology
 
 &ndash; ERP Finance Fusion
 
 
 
 Location
 
 &ndash; Muscat, Oman
 
 
 
 Business Unit
 
 &ndash; ORC
 
 
 
 Compensation &ndash;
 
 Competitive (including bonus)
 
 
 
 Job Description
 
 
 
 We are seeking a highly experienced Oracle Fusion Finance Lead/Principal Consultant to oversee and drive end ‑ to ‑ end implementation and support of key Fusion Financials modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Expense Management, Tax, Revenue Management Cloud Services (RMCS), Projects and Advanced Collections. The consultant will work closely with Finance leadership, business SMEs, and cross ‑ functional teams to define solution architecture, lead workshops, guide functional consultants, ensure seamless module integration, and provide expert oversight for project execution. This role requires strong command over financial processes, statutory and compliance requirements, and the ability to independently lead discussions with the customer.
 
 
 
 Your role
 
 
 
 In the role of a Lead or Principal consultant, you will serve to facilitate Finance Functional role with below responsibilities as followed.
 
 
 <ul>
 <li>
 Lead end-to-end delivery of Oracle Fusion Finance modules: GL, AP, AR, FA, CM, Expense Management, Tax, Revenue Management Cloud Services (RMCS), Projects and Advanced Collections (if applicable).
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 Conduct requirements workshops with customer business users and senior office, Finance Controllers, AP/AR teams, Treasury, and Audit teams.
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 Translate business processes into future-state Fusion Finance architecture.
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 Prepare solution designs, BRDs/MD50s, test scripts, and configuration documents
 
 
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 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Module Configuration &amp; Functional Expertise
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 <ul>
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 Configure Fusion Financial modules based on global design principles and local statutory needs.
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 Manage Chart of Accounts (CoA), ledgers, legal entities, accounting rules, subledger configurations, and tax setups.
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 Support period close processes, reconciliations, journals, allocations, and intercompany flows.
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 Drive setup for bank accounts, cash pooling, payment formats, and treasury workflows.
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 </ul>
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 Finance Integrations &amp; Reporting
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 <ul>
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 Provide functional leadership for integrations with Payroll, Procurement &amp; SCM, Treasury systems, Banking interfaces, and third-party invoicing platforms.
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 Collaborate with technical teams on FBDI/HDL-based loads, OIC/REST API integrations, and OTBI/BI Publisher reports.
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 Lead financial data validation, reconciliation, and cutover activities.
 </li>
 </ul>
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 Project Governance &amp; Customer Engagement
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 <ul>
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 Independently handle client discussions, workshops, and solution walkthroughs.
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 Partner with PMO on planning, RAIDs (Risks, Assumptions, Issues, Dependencies), and status reporting.
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 Manage functional consultants working across different finance modules.
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 Ensure compliance with audit, internal controls, and statutory requirements .
 </li>
 </ul>
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 Testing, Rollout &amp; Support
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 <ul>
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 Lead SIT, UAT, regression testing, and hypercare support.
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 Drive quarter-end and year-end support readiness.
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 Own issue triaging, resolution management, and continuous improvements.
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 Guide business users on new features and quarterly Fusion Cloud updates .
 </li>
 </ul>
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 Required Skills &amp; Experience
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 <ul>
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 10&ndash;15 years of experience in Oracle ERP implementations; 6+ years in Oracle Fusion Cloud.
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 Strong expertise in at least 4&ndash;5 Finance modules (GL, AP, AR, FA, CM, Taxes, Revenue Management Cloud Services (RMCS), Projects, Expenses).
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 Deep knowledge of Subledger Accounting (SLA), multi-ledger architecture, and cross-module flows.
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 Hands-on experience in finance data migration (FBDI uploads, opening balances, historical data, EBS to Cloud).
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 Experience with Oracle Cloud implementation methodologies
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 Experience in Telecommunications sector
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 Strong understanding of statutory reporting, localization, and period close processes.
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 Ability to lead functional teams and coordinate with technical architects.
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 Excellent communication and stakeholder management skills.
 
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 </ul>
 </ul>
 
 Preferred
 
 
 
 <ul>
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 Should be excellent planner when it comes to perform release planning and other delivery planning.
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 Should have excellent problem-solving skills
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 Experience in GCC/Middle East finance regulatory environments.
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 Exposure to enterprise multi-company, multi-country rollouts.
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 Familiarity with integrations involving banks, treasury systems, and procurement.
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 Experience in onsite&ndash;offshore delivery models.
 
 
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 </ul>
 
 Personal
 
 
 
 Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
 
 
 <ul>
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 Strong analytical ability and business acumen.
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 Excellent leadership, communication, and consulting presence.
 </li>
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 Ability to work independently with minimal supervision.
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 High accountability and delivery focus.
 
 
 </li>
 </ul>
 
 Why Infosys
 
 
 
 Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
 
 
 With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
 
 
 &ldquo;All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.&rdquo;
</div>

Lead Consultant-ERP Finance Fusion-Oman

UDSV Solutions

Job Opportunity: IT Services DirectorLocation: Bawshar, Oman Company: UDSV SolutionsAbout UsUDSV Solutions is a trusted provider of innovative IT services, specializing in enterprise solutions, systems integration, and digital transformation. With a strong presence in Bawshar, we empower businesses by delivering secure, scalable, and efficient technology platforms that drive growth and efficiency. As we expand our operations, we are seeking a strategic leader to oversee our IT services division.Role OverviewWe are looking for an IT Services Director to lead and manage our IT services strategy and operations. This role requires a seasoned professional with expertise in enterprise IT systems, client engagement, and solution delivery. You will be responsible for shaping UDSV Solutions&rsquo; technology vision, ensuring successful implementations, and driving innovation across projects.Key Responsibilities<ul><li>Develop and implement IT services strategies aligned with company objectives.</li><li>Oversee solution design, implementation, and support services for clients.</li><li>Collaborate with business leaders to understand client needs and deliver tailored solutions.</li><li>Ensure compliance with industry standards, cybersecurity protocols, and best practices.</li><li>Monitor KPIs, project performance, and client satisfaction.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor IT teams, fostering innovation and accountability.</li><li>Represent UDSV Solutions in industry forums and professional networks.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, Business Administration, or related field.</li><li>10+ years of IT experience, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of enterprise IT platforms, cloud solutions, and systems integration.</li><li>Proven track record of managing successful IT projects and solution delivery.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, client-focused environment.</li></ul>Why Join Us?<ul><li>Lead IT services operations at one of Oman&rsquo;s premier technology providers.</li><li>Play a key role in shaping UDSV Solutions&rsquo; digital future.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to RO1,900.000 per monthWork Location: In person

IT Services Director

QUICK TIRE

Job Opportunity: Automotive Services DirectorLocation: Sur, Oman Company: Quick TireAbout UsQuick Tire is a trusted automotive services provider specializing in tire solutions, vehicle maintenance, and customer care. With a strong presence in Sur, we are committed to delivering reliable, efficient, and innovative automotive services that keep our customers moving safely. As we expand, we are seeking a strategic leader to oversee and elevate our service operations.Role OverviewWe are looking for an Automotive Services Director to lead and manage our automotive services division. This role requires a seasoned professional with expertise in service operations, customer engagement, and business growth. You will be responsible for shaping Quick Tire&rsquo;s service strategy, ensuring operational excellence, and driving customer satisfaction.Key Responsibilities<ul><li>Develop and implement automotive service strategies aligned with company objectives.</li><li>Oversee daily operations including tire services, maintenance, and repair.</li><li>Ensure compliance with safety standards, industry regulations, and company policies.</li><li>Collaborate with sales, logistics, and customer service teams to optimize performance.</li><li>Monitor KPIs, customer feedback, and market trends to identify opportunities.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor service teams, fostering accountability and excellence.</li><li>Represent Quick Tire in industry forums and professional networks.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Automotive Engineering, Business Administration, or related field.</li><li>10+ years of experience in automotive services, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of tire services, vehicle maintenance, and customer service operations.</li><li>Proven track record of managing successful service operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, customer-focused environment.</li></ul>Why Join Us?<ul><li>Lead service operations at one of Oman&rsquo;s premier automotive companies.</li><li>Play a key role in shaping Quick Tire&rsquo;s growth and customer experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement and professional development.</li><li>Collaborative and mission-driven work culture.</li></ul>Job Type: Full-timePay: Up to RO1,800.000 per monthWork Location: In person

Automotive Services Director

Takamul National Company LLC

As a Shift Supervisor / Team Leader you will be at the heart of creating exceptional customer experiences and maintaining the highest operational standards. Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top-quality products. You&rsquo;ll manage all aspects of store operations while championing the brand's mission to delight every customer.Key ResponsibilitiesCustomer Satisfaction &amp; Experience<ul><li>Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality.</li><li>Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction.</li><li>Address customer feedback and complaints promptly and professionally, turning challenges into opportunities.</li><li>Implement and promote initiatives to enhance customer loyalty and brand experience.</li></ul>Operational Excellence<ul><li>Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety.</li><li>Monitor food preparation processes to maintain quality and consistency in every product served.</li><li>Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste.</li><li>Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations.</li></ul>Team Leadership &amp; Development<ul><li>Recruit, train, and motivate a high-performing team passionate about delivering exceptional service.</li><li>Set clear expectations, delegate tasks effectively, and monitor team performance.</li><li>Lead by example, demonstrating excellent customer service, problem-solving, and operational skills.</li><li>Provide coaching and development opportunities to help team members reach their full potential.</li></ul>Financial Performance<ul><li>Achieve store sales targets and profitability goals through effective cost management and upselling techniques.</li><li>Oversee cash handling, daily reconciliations, and adherence to financial protocols.</li><li>Monitor labor costs and adjust schedules to ensure operational efficiency.</li></ul>Qualifications and Skills<ul><li>Experience: Minimum 3 years in a supervisory or managerial role in the food &amp; beverage or hospitality industry.</li><li>Education: Diploma or degree in hospitality, business management, or a related field is preferred.</li><li>Exceptional leadership and team-building skills.</li><li>Strong focus on customer service and creating memorable experiences.</li><li>Proficiency in managing store operations, including inventory, staffing, and financial tasks.</li><li>Knowledge of food safety and hygiene practices.</li><li>Excellent problem-solving and decision-making abilities.</li></ul>Why Join Us? We don&rsquo;t just make pizza; we create experiences that bring people together. As a Store In-Charge, you&rsquo;ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business.Let&rsquo;s shape the future of great dining experiences together!Job Type: Full-timeWork Location: In person

Restaurant - Shift Supervisor

Explore 299+ Customer engagement it lead in Oman this April. Find roles across top companies and apply now to boost your career.