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customer engagement manager

BiZZdesign

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
You&rsquo;re an excellent candidate for Bizzdesign because you &hellip;<br>
</div><ul><li>Live in Saudi Arabia and can commute to Riyadh (4 days per week in the office)</li>
<li>Speak fluent Arabic and English</li>
<li>Have 5-10 years of experience in similar customer-facing roles and a background in Enterprise Architecture</li>
</ul><div>
<br>
<b>About the role</b><br>
</div><div>This role is designed to ensure enhanced long-term value across our customers in the Middle East. You will act as the primary Customer Success Manager for the region, building trusted relationships with customers and working closely with partners and internal teams.<br>
</div><div>You will drive customer engagement, adoption, renewals, and growth by focusing on value-based outcomes in Enterprise Architecture. This is a senior, independent role that combines technical credibility with commercial ownership, focused on delivering customer value and strategic impact.<br>
</div><div><b>What will you do</b><br>
</div><ul><li>Own Customer Success for the Middle East region, acting as the primary point of contact for customers.</li>
<li>Drive customer retention and renewals through proactive engagement, value realization, and early churn risk identification.</li>
<li>Lead value-based customer conversations, guiding customers on outcomes, goals, and the business value of Enterprise Architecture.</li>
<li>Manage onboarding, training, workshops, and refresh sessions.</li>
<li>Advise customers on Enterprise Architecture, portfolio management best practices, and complex solution implementations.</li>
<li>Identify and support upsell and cross-sell opportunities within the existing customer base.</li>
<li>Work independently across multiple Middle East countries, collaborating closely with the Riyadh team and the Dubai-based sales.</li>
</ul><div>
<br>
<b>What we are looking for</b><br>
</div><ul><li>5&ndash;10+ years of experience in Customer Success, Pre‑Sales, Consulting, or a similar customer-facing role.</li>
<li>Fluent in Arabic and English, both verbal and written, with executive-level communication.</li>
<li>Strong background or exposure to Enterprise Architecture or strategic IT/business transformation domains.</li>
<li>Bachelor&rsquo;s degree in IT, Business, Economics, or a related field.</li>
<li>Proven ability to operate with a commercial mindset, balancing technical credibility with renewal and growth responsibility.</li>
<li>Confident working independently in a complex, multi-country, and partner-driven environment.</li>
<li>Role is based in Riyadh, Saudi Arabia, and will require occasional regional travel based on business need; Saudi nationality preferred due to local employment regulations.</li></ul><div><br>
</div><div>
<b>What we offer</b><br>
</div><ul><li>A competitive salary complemented by an annual bonus.</li>
<li>A medical insurance plan designed to support your wellbeing and give you peace of mind.</li>
<li>25 vacation days to recharge.</li>
<li>Hybrid working: 4 collaborative days in-office days, with 1 day designed for focused work from home.</li>
<li>House and transportation allowance.</li>
<li>Top quality IT equipment from day one, plus a personal tech budget so you can tailor or upgrade your setup to your liking.</li>
<li>Global collaboration in an international environment, working alongside talented people from all over the world.</li></ul><div><br>
</div><div>
<b>Recruitment process</b><br>
</div><div>In this role, you can expect the following interviewing process:</div><ul>
<li>1st Interview with Internal Recruiter (45 minutes)</li>
<li>2nd Interview with the Hiring Manager (45 minutes)</li>
<li>3rd Interview with the team [In the office (60 minutes)]</li></ul><br>
<h3 class="jobSectionHeader"><b>
Please note<br>
</b></h3><br>
<ul><li>Please submit your application in English, as it&rsquo;s our company&rsquo;s language, and you&rsquo;ll be using it daily once you&rsquo;re part of the team.</li>
<li>Please apply through our website or via the LinkedIn job post. Applications sent by email will not be reviewed.</li>
<li>We are not considering agency applications for this position.</li>
<li>We may use AI-based tools to support parts of the recruitment process, such as reviewing applications or resumes. These tools support our recruitment team but do not replace human decision-making, and all final hiring decisions are made by people.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Bizzdesign</b></h3><div>
Bizzdesign is a global leader in enterprise transformation software. Our Enterprise Transformation Suite enables organisations to plan, design, and govern change, bringing strategy and execution together in a single, trusted view. We empower teams to make better decisions with data-driven insights, helping them become more efficient, agile, and resilient. We believe successful transformation is about alignment, connecting strategy to execution, and business to IT.<br>
</div><div>At Bizzdesign, our culture is the engine that turns bold goals into results. We move as one, and everyone&rsquo;s contribution matters. We believe that when we work together and hold ourselves accountable, we achieve more and create an environment where everyone can thrive. We value innovation, building with purpose, striving for excellence, and authenticity.<br>
</div><div>Headquartered in the Netherlands and present in more than 19 countries, our team of 600+ professionals represents over 32 nationalities. Trusted by more than 2,000 organisations worldwide, our deep expertise supports enterprises on their transformation journey.</div><div><br>
<b>
DEI Statement</b><br>
<br>
Bizzdesign stands for equity and inclusion. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills.</div></div>

Customer Success Manager

Confidential Government

<div>
 <p>
  The Employee Engagement Manager is responsible for developing and executing strategies that enhance employee engagement, strengthen organizational culture, and improve overall employee experience to drive performance and retention.
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Develop and implement the organization&rsquo;s employee engagement strategy.
  </li>
  <li>
   Lead employee engagement surveys and action planning initiatives.
  </li>
  <li>
   Design and manage recognition and employee experience programs.
  </li>
  <li>
   Drive culture transformation and internal communication initiatives.
  </li>
  <li>
   Partner with leadership to improve employee satisfaction and retention.
  </li>
  <li>
   Monitor engagement metrics and provide data-driven insights to management.
  </li>
  <li>
   Support change management initiatives to ensure positive employee impact.
  </li>
  <li>
   Ensure alignment between engagement initiatives and organizational values.
  </li>
 </ul>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
  </li>
  <li>
   5+ years of experience in HR, employee engagement, or organizational development.
  </li>
  <li>
   Strong communication, project management, and stakeholder management skills.
  </li>
  <li>
   Experience in survey tools, analytics, and engagement platforms preferred.
  </li>
 </ul>
 <p>
 </p>
</div>


Employee Engagement Manager

dozan

<div><p>The <b>Client Engagement Manager</b> acts as the key liaison between clients and internal teams. We are looking for someone organized, resourceful, and digitally fluent, with the ability to leverage AI tools to improve efficiency and outcomes.</p><p><b>
Key Responsibilities</b></p><ul>
<li>
Manage day-to-day client communication and expectations</li>
<li>Develop briefs, timelines, and scopes of work</li>
<li>Coordinate creative, digital, and production teams</li>
<li>Monitor project delivery, budgets, and KPIs</li>
<li>Support proposal development and presentations</li>
<li>Use AI tools for planning, reporting, content structuring, and research</li>
<li>Proactively identify risks and propose solutions</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
4&ndash;6 years of experience in a marketing or creative agency</li>
<li>Strong organizational and communication skills</li>
<li>Ability to manage multiple projects simultaneously</li>
<li>Comfortable using AI tools to enhance productivity</li>
<li>Highly resourceful and detail-oriented</li>
<li>Client-focused with a problem-solving mindset</li></ul></div>

Client Engagement Manager

<div>
 The
 <strong>
  Client Engagement Manager
 </strong>
 acts as the key liaison between clients and internal teams. We are looking for someone organized, resourceful, and digitally fluent, with the ability to leverage AI tools to improve efficiency and outcomes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage day-to-day client communication and expectations
  </li>
  <li>
   Develop briefs, timelines, and scopes of work
  </li>
  <li>
   Coordinate creative, digital, and production teams
  </li>
  <li>
   Monitor project delivery, budgets, and KPIs
  </li>
  <li>
   Support proposal development and presentations
  </li>
  <li>
   Use AI tools for planning, reporting, content structuring, and research
  </li>
  <li>
   Proactively identify risks and propose solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4-6 years of experience in a marketing or creative agency
  </li>
  <li>
   Strong organizational and communication skills
  </li>
  <li>
   Ability to manage multiple projects simultaneously
  </li>
  <li>
   Comfortable using AI tools to enhance productivity
  </li>
  <li>
   Highly resourceful and detail-oriented
  </li>
  <li>
   Client-focused with a problem-solving mindset
  </li>
 </ul>
</div>


Qiddiya Investment Company

<div><p>Qiddiya Investment Company is seeking a highly motivated Manager of Stakeholder Relations &amp; Market Intelligence to play a pivotal role in shaping our engagement strategies and market positioning as a leading entertainment and leisure destination. This position combines the dual responsibilities of managing stakeholder relationships and conducting market intelligence research to inform strategic decision-making.</p><p>
The ideal candidate will demonstrate exceptional interpersonal skills and strong analytical abilities, enabling effective engagement with various stakeholders while also providing valuable insights into market trends and competitive landscapes.</p><p>
Key Responsibilities</p><p><i>
Corporate Strategy &amp; Mandate</i></p><ul>
<li>
Translate QCA priorities into a stakeholder engagement approach that supports strategic delivery and authority readiness.</li>
<li>Develop and maintain stakeholder segmentation aligned to mandate, services portfolio, and strategic priorities (e.g., regulators, ministries, municipal and delivery entities, ecosystem partners).</li>
<li>Support Strategy leadership with stakeholder insights, recommended positions, and engagement implications for key decisions and sequencing.</li>
</ul><p><i>
Execution &amp; Performance Governance</i></p><ul>
<li>
Establish engagement rhythms and reporting for stakeholder actions, dependencies, and required decisions impacting execution.</li>
<li>Maintain a central tracker of stakeholder commitments, escalations, approvals, and follow-ups linked to strategic initiatives.</li>
<li>Coordinate inputs across functions to ensure external engagements are consistent, timely, and aligned to agreed positions.</li>
</ul><p><i>
Operating Model &amp; Institutional Maturity</i></p><ul>
<li>
Define and institutionalize stakeholder management standards (stakeholder register, engagement plans, meeting governance, correspondence controls, and records management).</li>
<li>Develop partnership and government engagement workflows (intake, approvals, signing authority, documentation standards, and archiving).</li>
<li>Improve operating discipline by clarifying interfaces between Strategy, Legal, Governance/Secretariat, and functional leads for external engagements.</li>
</ul><p><i>
Executive, Board &amp; Stakeholder Engagement</i></p><ul>
<li>
Lead government relations engagement by coordinating interactions with relevant ministries, regulators, and public-sector entities; prepare briefings, formal correspondence, and meeting materials.</li>
<li>Build and manage a partnership pipeline, including identification, prioritization, negotiation support, and activation planning with internal owners.</li>
<li>Prepare executive and committee materials (packs, briefing notes, decision memos, talking points, executive updates) ensuring clarity, accuracy, and governance discipline.</li>
<li>Manage meeting governance for executive/stakeholder sessions (agenda, pre-reads, minutes, action logs, decision records, and follow-up).</li>
<li>Coordinate protocol-sensitive engagements and ensure appropriate stakeholder communications and representation.</li>
</ul><p><i>
People &amp; Team Leadership</i></p><ul>
<li>
Lead delivery through cross-functional coordination and tasking of assigned supporting resources as required.</li>
<li>Coach internal focal points on engagement discipline, meeting governance, and documentation quality.</li>
<li>Govern external advisors supporting stakeholder mapping, partnerships, or communications (where applicable), ensuring quality and knowledge transfer.</li>
</ul><p></p><p><i>
Risk, Opportunity &amp; Value Realization</i></p><ul>
<li>
Identify and manage stakeholder risks (misalignment, delays in approvals, conflicting mandates, reputational sensitivities) and propose mitigation/escalation actions.</li>
<li>Track partnership value cases and activation progress, ensuring leadership visibility on outcomes, dependencies, and decisions required.</li>
<li>Maintain a proactive view of emerging opportunities through stakeholder intelligence and ecosystem scanning, translating insights into actionable recommendations.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>Bachelor's degree in Business, Marketing, Public Relations, or a related field; a Master's degree is preferred.</li>
<li>Minimum 6-8 years of experience in stakeholder relations, market research, or strategic market intelligence within a complex environment.</li>
<li>Exceptional interpersonal and communication skills, with proven experience in stakeholder management and relationship-building.</li>
<li>Strong analytical skills with the ability to synthesize complex data and provide actionable insights.</li>
<li>Experience in developing and implementing successful stakeholder engagement strategies.</li>
<li>Familiarity with market research methodologies and tools.</li>
<li>Proficiency in Microsoft Office Suite and data visualization tools.</li>
<li>Fluency in English is required; Arabic language skills are a plus.</li>
<li>Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.</li>
<li>Innovative mindset with a keen interest in assessing industry trends and applying best practices in stakeholder engagement.</li>
</ul><p><b>Benefits</b></p><p>
Offering a comprehensive compensation and benefits package.</p></div>

Manager - Stakeholder Relations & Market Intelligence (MAS245)

BALENCIAGA

<p></p><div><p><b>Summary
</b></p>Job Family Group Description - Sales / Omni-Channel:
<br>
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
<br>
<br>
Job Family Description -Store Management:
<br>
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.
<br>
<br>
Sub-Job Family Description - Store Manager:
<br>
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.
<p></p><p><b>Job Description
</b></p><p>Job Family Group Description - Sales / Omni-Channel:
<br>
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
</p><p>Job Family Description -Store Management:
<br>
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.
</p><p>Sub-Job Family Description - Store Manager:
<br>
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.
</p><p></p><p><b>Job Type
</b></p>Regular
<p></p><p><b>Start Date
</b></p>2026-04-14
<p></p><p><b>Schedule
</b></p>Full time
<p></p><p><b>Organization
</b></p>Arabian Luxury Goods Trading (LLC)</div>

BALENCIAGA STORE DIRECTOR

NourNet

<div>
 <p>
  We are seeking a
  <strong>
   VIP Customer Experience Manager
  </strong>
  to lead and elevate the experience of our strategic and top-tier VIP customers.
 </p>
 <p>
  This role is responsible for ensuring premium service governance, executive visibility, proactive engagement, and long-term retention of high-value accounts.
 </p>
 <p>
  You will act as the key interface between VIP customers and senior leadership, driving satisfaction, service excellence, and commercial alignment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Own and govern the overall VIP customer experience framework
  </li>
  <li>
   Lead and mentor VIP Customer Experience specialists
  </li>
  <li>
   Conduct periodic VIP health reviews (on-site visits &amp; executive calls)
  </li>
  <li>
   Manage and coordinate executive-level escalations
  </li>
  <li>
   Drive proactive engagement and retention strategies
  </li>
  <li>
   Provide actionable VIP insights and reporting to CX leadership
  </li>
  <li>
   Align closely with Sales, Operations, and Technical teams to ensure seamless delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Success Metrics
 </p>
 <ul>
  <li>
   VIP Retention Rate
  </li>
  <li>
   VIP CSAT / NPS
  </li>
  <li>
   Escalation Resolution &amp; Turnaround Time
  </li>
  <li>
   Customer Health Score Improvement
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  What We&rsquo;re Looking For
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT, Engineering, or related field
  </li>
  <li>
   Experience managing strategic / enterprise / VIP accounts
  </li>
  <li>
   Strong governance and analytical mindset
  </li>
  <li>
   Solid understanding of sales cycles and commercial dynamics
  </li>
  <li>
   Excellent executive-level communication and stakeholder management skills
  </li>
  <li>
   Ability to handle high-pressure escalations with professionalism
  </li>
 </ul>
 <p>
  Ideal Background
 </p>
 <ul>
  <li>
   Experience in Telecom, Managed Services, IT Services, or Enterprise Solutions
  </li>
  <li>
   Strong exposure to enterprise customer lifecycle management
  </li>
  <li>
   Proven track record in retention and executive engagement
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At NourNet, you will play a strategic role in shaping the experience of our most valuable customers while working closely with executive leadership in a high-impact environment.
 </p>
</div>


Customer Experience Manager

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1183 customer engagement manager jobs In Riyadh

Customer Success Manager

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Manager - Stakeholder Relations & Market Intelligence (MAS245)

BALENCIAGA STORE DIRECTOR

Customer Experience Manager