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Salla

<div>
 Salla is the leading e-commerce enabler platform in Saudi Arabia. Behind this success is a hugely diverse team of hard workers and believers in Salla's mission to be the #1 Best and easiest e-commerce enabler platform in the MENA region. We believe we enable our merchants to live better by raising their income.
 
 
 We are seeking a Senior Customer Success Manager who will be accountable for overseeing a portfolio of scaled accounts and ensuring their successful utilization of our products and services. In this role, you will serve as a strategic consultant to these customers, assisting them in accomplishing their objectives and driving adoption and contentment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead a team of Customer Success Managers to enhance customer engagement and ensure seamless experiences for mid-market clients
 </li>
 <li>
 Drive gross and net retention targets within the Scaled accounts segment
 </li>
 <li>
 Implement process automation and optimization to enhance scalability and efficiency
 </li>
 <li>
 Collaborate with cross-functional teams on customer engagement campaigns
 </li>
 <li>
 Analyze customer digital journeys to improve overall experience and minimize churn
 </li>
 <li>
 Develop best practices for customer communication throughout the lifecycle
 </li>
 <li>
 Identify reasons for churn and implement strategies to retain customers
 </li>
 <li>
 Implement retention programs to proactively address risks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, E-commerce, or any related field
 </li>
 <li>
 Experience managing a revenue number and maintaining a forecast
 </li>
 <li>
 Previous proven experience with digital adoption or scaling customer success
 </li>
 <li>
 Proven track record of executing against growth strategies and delivering targets above company expectations
 </li>
 <li>
 Experience in Data management and MS Excel
 </li>
 <li>
 Use data to analyze results and make data-driven decisions
 </li>
 <li>
 Experience in E-commerce, payment, shipping, or logistics companies
 </li>
 <li>
 Problem solver
 </li>
 <li>
 Experience in managing remote teams and working in a remote-friendly environment
 </li>
 </ul>
</div>

Senior Merchant Successes Manager

Adobe

The Opportunity
 The Digital Strategy Group (DSG) EMEA is Adobe’s strategic advisory team. We partner with the world’s leading brands to shape their digital experience vision and accelerate business transformation.
 Working alongside Adobe’s enterprise sales teams, DSG engages directly with customer executives. We help define digital strategies, shape future customer experiences, and build compelling cases for transformation powered by Adobe’s multi-cloud platform.
 As a Principal Consultant, you will act as a trusted advisor to C-suite leaders across Regulated industries (financial services, insurance, pharma, healthcare & public sector). You will support complex digital transformation initiatives and help build Adobe’s most strategic enterprise opportunities.
 This is a high-impact individual contributor role that combines industry expertise, critical thinking and consultative engagement. You will collaborate with sales leaders, solution consultants and partners to help customers unlock the full value of Adobe and deliver meaningful business outcomes!
 
What You’ll Do
 
Strategic Advisory & Executive Engagement – Partner with C-suite leaders across Regulated Industries . Shape transformation strategies and lead executive discussions aligned to Adobe’s capabilities.
 
Vision & Experience Strategy – Co-create “north star” customer experiences. Define the capabilities required to deliver them.
 
Value & Business Case Development – Develop value-based narratives and quantified business cases. Demonstrate the economic impact of Adobe solutions.
 
Deal Strategy & Opportunity Acceleration – Work with enterprise sales teams to shape complex opportunities. Position Adobe as a strategic transformation partner.
 
Industry Thought Leadership & Ecosystem Collaboration – Contribute to industry vision. Partner across sales, consulting, product and ecosystem teams to deliver high-impact engagements.
 
What You'll Need
 
Industry Expertise – Experience working with organisations in financial service, insurance, pharma, healthcare & public sector. Strong understanding of digital transformation trends in these sectors.
 
Digital Transformation & Customer Experience – Knowledge of customer experience, digital marketing, data and technology-enabled engagement. Understand how these capabilities support new business models.
 
Executive Engagement – Ability to influence C-suite and senior leaders. Translate complex ideas into clear strategic narratives.
 
Strategic Problem Solving – Strong analytical and critical thinking skills. Ability to structure complex problems and develop clear recommendations.
 
Consultative Collaboration – Experience supporting complex enterprise opportunities. Skilled in value storytelling, crafting financial justifications, and cross-functional collaboration.
 About Adobe
 Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
 
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
 
Let’s Adobe together
 At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
 
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
 
AI Use Guidelines for Interviews: 
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
 
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .

Principal Engagement Manager

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about shaping customer journeys and driving meaningful engagement across every touchpoint? 
We are seeking a professional to lead the design, execution, and optimization of our end to end guest lifecycle strategy. 
In this role, you will define how we attract, engage, and retain guests across multiple digital channels, ensuring every interaction is personalized, seamless, and aligned with our brand vision. 
You will transform business objectives into actionable lifecycle roadmaps, unify cross functional teams, and ensure technical requirements are delivered accurately and efficiently. You will lead segmentation and personalization initiatives, guide experimentation, and own the testing frameworks that drive continuous improvement. 
You&rsquo;ll champion creative, channel appropriate messaging and ensure all lifecycle campaigns meet the highest standards in quality, consistency, and performance. 
This is a unique opportunity to influence one of the world&rsquo;s newest and most innovative airlines, shaping the full guest journey and driving engagement strategies that set new industry benchmarks.
About You:

Degree qualified, you will have a minimum of 5 years of experience in lifecycle marketing, CRM, or customer engagement, ideally within global B2C or B2B environments. 
You are expected to be fluent in lifecycle automation tools, ESPs, and multichannel execution, with the technical understanding needed to collaborate closely with development, product, data, and design teams. 
Importantly, you will have strong analytical instincts, a deep understanding of metrics that drive engagement and retention, and proven experience using insights to optimize customer journeys. You'll know how to design and run A/B tests, guide segmentation and personalization, and ensure compliance with standards such as GDPR and CAN SPAM. 
We'd love to hear from you even more if you are a strong communicator capable of influencing without direct authority, aligning cross functional stakeholders, and translating complex requirements into clear execution plans. 
Your ability to blend strategic thinking with hands on execution, paired with your passion for creating best in class guest experiences, will make you successful in this role. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Manager - Lifecycle & Engagement

Coefficient Alliances & Ventures (Coefftalent)

<div>
 
 
 Engagement Details:
 
 
 <ul>
 <li>
 
 Job Title:
 
 Cards and Retail Loyalty Expert
 </li>
 <li>
 
 Client:
 
 Global Cards &amp; Payments Firm
 </li>
 <li>
 
 End-Client:
 
 Leading Bank in KSA
 </li>
 <li>
 
 Employment Type:
 
 Initial 12-month contract with strong potential for extension
 </li>
 <li>
 
 Location:
 
 Onsite in Riyadh, KSA
 </li>
 <li>
 
 Experience Level:
 
 12&ndash;18 years
 </li>
 </ul>
 
 
 
 
 
 Role Overview:
 
 
 
 Our client, a Global Cards &amp; Payments firm, is engaged with a leading bank in Riyadh and is seeking a
 
 Cards &amp; Retail Loyalty Expert
 
 who will act as a strategic advisor and trusted partner to the client, ensuring they achieve measurable business outcomes through their loyalty and customer engagement platform.
 
 
 
 
 
 The role will drive platform adoption, deliver tangible value, and foster long‑term relationships that result in improved customer engagement, retention, and growth. The consultant will also serve as the connecting link between client stakeholders and internal teams, bringing together marketing, CRM, loyalty, analytics, and operations to ensure that expectations, SLAs, and strategic objectives are consistently met.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Loyalty &amp; Engagement Strategy
 
 
 <ul>
 <li>
 Define the end-to-end loyalty strategy for cardholders and retail customers, aligned to acquisition, activation, spend growth, and retention objectives.
 </li>
 <li>
 Design tiering, earn &amp; burn mechanics, benefits, and partner offers optimized for different customer segments.
 </li>
 <li>
 Own the loyalty roadmap, including short-term quick wins and longer-term platform evolution.
 </li>
 </ul>
 
 
 
 
 
 Drive Adoption &amp; Value
 
 
 <ul>
 <li>
 Evangelize the loyalty and customer engagement platform with client stakeholders.
 </li>
 <li>
 Monitor platform usage, performance and customer behavior, and proactively recommend strategies to improve engagement, retention, and ROI.
 </li>
 </ul>
 
 
 
 
 
 Customer Lifecycle &amp; Portfolio Engagement
 
 
 <ul>
 <li>
 Drive engagement across the full customer lifecycle: onboarding, activation, usage growth, maturity, and retention.
 </li>
 <li>
 Develop usage stimulation programs (spend boosters, campaigns, challenges, targeted rewards).
 </li>
 <li>
 Reduce attrition and inactivity through data-led retention and re-engagement strategies
 </li>
 </ul>
 
 
 
 
 
 Relationship Management
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned accounts.
 </li>
 <li>
 Build trusted, long‑term relationships with stakeholders across Marketing, CRM, Loyalty, and Executive teams.
 </li>
 <li>
 Strategic Guidance
 </li>
 <li>
 Provide best practices, playbooks, and use cases for loyalty program success, grounded in data and leading market standards.
 </li>
 <li>
 Translate data‑driven insights into clear recommendations for the client&rsquo;s loyalty and customer engagement strategy.
 </li>
 </ul>
 
 
 
 
 
 Program Governance
 
 
 <ul>
 <li>
 Lead and coordinate regular business reviews (e.g., QBRs) and status updates via calls, presentations, and onsite meetings.
 </li>
 <li>
 Align and coordinate internal resources (e.g., product, analytics, operations) to meet client objectives and SLAs.
 </li>
 </ul>
 
 
 
 
 
 Growth &amp; Retention
 
 
 <ul>
 <li>
 Identify opportunities for account expansion and cross‑sell solutions where appropriate.
 </li>
 <li>
 Drive renewal readiness, ensuring high levels of customer satisfaction and relationship health.
 </li>
 </ul>
 
 
 
 
 
 Internal Collaboration &amp; Alignment
 
 
 <ul>
 <li>
 Work closely with internal product, analytics, and operations teams to address client feedback and prioritize roadmap items that enhance program performance.
 </li>
 <li>
 Ensure that client requirements and outcomes are clearly documented and communicated internally.
 </li>
 </ul>
 
 
 
 
 
 Data, Analytics &amp; Performance Management
 
 
 <ul>
 <li>
 Define and track KPIs including activation rate, spend per active card, redemption, breakage, retention, ROI, and profitability.
 </li>
 <li>
 Partner with analytics teams to drive segmentation, propensity-based targeting, and personalization.
 </li>
 <li>
 Translate insights into actionable campaigns and product enhancements.
 </li>
 </ul>
 
 
 
 
 
 Digital &amp; Omnichannel Engagement
 
 
 <ul>
 <li>
 Ensure loyalty and engagement are embedded across mobile apps, online banking, CRM, and sales channels.
 </li>
 <li>
 Support real-time and event-driven engagement (e.g., behavioral triggers, spend milestones, personalized offers).
 </li>
 <li>
 Improve customer experience and transparency of rewards, offers, and benefits.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder &amp; Partner Management
 
 
 <ul>
 <li>
 Work closely with Cards, Marketing, Digital, CRM, Sales, Risk, Compliance, and Finance teams.
 </li>
 <li>
 Manage relationships with loyalty vendors, rewards partners, and card network offers.
 </li>
 <li>
 Ensure alignment with regulatory, compliance, and data-privacy requirements.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Skills
 
 
 <ul>
 <li>
 12&ndash;18 years of experience in loyalty, cards portfolio management, customer engagement, CRM, or retail banking strategy.
 </li>
 <li>
 Proven experience designing or managing loyalty programs for cards and/or retail customers
 </li>
 <li>
 Strong understanding of card economics, customer lifecycle management, and engagement levers.
 </li>
 <li>
 Experience working in GCC / Middle East banking environments is strongly preferred
 </li>
 <li>
 Experience working on loyalty, CRM, marketing or customer engagement programs.
 </li>
 <li>
 Strong exposure to commercial models and the ability to connect program performance to business outcomes.
 </li>
 <li>
 Proven track record in driving client adoption of platforms or SaaS solutions and delivering measurable business value.
 </li>
 <li>
 Experience managing multiple client stakeholders (including Marketing, CRM, Loyalty and Executive teams).
 </li>
 <li>
 Familiarity with marketing technology or fintech ecosystems, including APIs, integrations, CRM, customer engagement and loyalty solutions, analytics tools, and customer data platforms.
 </li>
 <li>
 High comfort in working with analytics dashboards, interpreting data, and turning insights into concrete actions and recommendations.
 </li>
 <li>
 Strong commercial acumen and ability to link loyalty program performance to financial and strategic outcomes.
 </li>
 <li>
 Advanced analytical and problem‑solving skills (both quantitative and qualitative)
 </li>
 <li>
 Excellent written and verbal communication, including the ability to prepare and deliver compelling presentations.
 </li>
 <li>
 Strong stakeholder management and relationship‑building skills across senior and cross‑functional teams.
 </li>
 <li>
 Ability to manage multiple priorities, projects, and stakeholders in a fast‑paced environment
 </li>
 <li>
 Cross‑functional leadership skills to align products, analytics, and operations around client objectives.
 </li>
 <li>
 High level of organization, discipline, and follow‑through for governance, QBRs, and action tracking.
 </li>
 </ul>
</div>

Cards & Retail Loyalty Expert

The Flaavours

Experience You Should Bring<ul><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Experience in customer engagement to deliver smarter and simpler solutions tailored to SME business needs.</li><li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection handling capability.</li><li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder coordination.</li><li>Excellent verbal and written communication skills</li></ul>What You Will Be Doing<ul><li>Identify and on board a focused group of influencers who advocate Tally owing to the value they see in the product</li><li>Build and maintain long-term, trust-based relationships with influencers.</li><li>Focus on ~30 influencers per year so that influencers speak positively about Tally without being prompted.</li><li>Strengthening influencer trust and advocacy through personal, consistent and meaningful engagement and experience.</li><li>Enable influencer advocacy that results in high-quality referrals for Tally.</li><li>Ensure influencer referrals translate into quality customers with strong product adaptation.</li><li>Contribute to top-line growth through depth-driven, referral-led customer acquisition.</li><li>Measure impact through quality of leads, strength of advocacy, and consistency of referrals.</li></ul>Job Types: Full-time, PermanentPay: ﷼8,000.00 - ﷼12,000.00 per monthWork Location: In person

Associate Business Manager - Influencer Sales

RIYMAR Real Estate Company

<div>
 
 We are seeking a Mall Marketing Assistant Manager to support the planning, execution, and optimization of mall-wide marketing initiatives across retail, entertainment, and customer experience.
 
 
 The role operates within the Marketing function and partners closely with mall management, leasing, tenants, and external agencies to deliver integrated campaigns and activations. With a focus on campaign execution, tenant collaboration, and customer engagement, the role contributes to positioning the mall as a leading lifestyle destination while driving footfall and commercial performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Marketing Strategy &amp; Campaigns
 
 
 <ul>
 <li>
 Support the development and execution of the annual marketing plan and campaign calendar.
 </li>
 <li>
 Assist in delivering integrated marketing campaigns across digital, on-ground activations, and partnerships.
 </li>
 <li>
 Ensure alignment of campaigns with brand positioning and commercial objectives.
 </li>
 </ul>
 
 
 Events &amp; Activations
 
 
 <ul>
 <li>
 Support the planning and execution of mall events, seasonal campaigns, and promotional activations.
 </li>
 <li>
 Coordinate with agencies, vendors, and internal teams to ensure timely and high-quality delivery.
 </li>
 <li>
 Monitor event performance and customer engagement to drive continuous improvement.
 </li>
 </ul>
 
 
 Digital &amp; Customer Engagement
 
 
 <ul>
 <li>
 Support digital marketing initiatives including social media, website updates, and paid campaigns.
 </li>
 <li>
 Collaborate with agencies to optimize campaign performance, reach, and engagement.
 </li>
 <li>
 Track customer trends and engagement metrics to enhance overall experience.
 </li>
 </ul>
 
 
 Tenant Marketing &amp; Partnerships
 
 
 <ul>
 <li>
 Collaborate with tenants to support joint promotions and marketing initiatives.
 </li>
 <li>
 Ensure alignment between tenant activities and mall campaigns to maximize impact.
 </li>
 <li>
 Build and maintain strong relationships with tenants to enhance participation and sales performance.
 </li>
 </ul>
 
 
 Brand Management
 
 
 <ul>
 <li>
 Ensure consistency of brand identity across all mall touchpoints, including signage, content, and communication materials.
 </li>
 <li>
 Support the development and management of creative assets in line with brand guidelines.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
 </li>
 <li>
 Minimum 4&ndash;7 years of experience in marketing, preferably within retail, malls, or real estate.
 </li>
 <li>
 Strong exposure to campaign execution, events, and digital marketing.
 </li>
 <li>
 Experience working with agencies, vendors, and multiple stakeholders.
 </li>
 </ul>
</div>

Mall Marketing Manager

Gathern | جاذر إن

<div>
 Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
 
 
 
 Accountabilities :
 
 
 
 <ul>
 <li>
 Design and implement the Host Loyalty Program in partnership with the manager
 </li>
 <li>
 Manage the claims process, ensuring fair and timely compensation for hosts
 </li>
 <li>
 Coordinate the Host Advisory Board, organizing sessions and tracking action items
 </li>
 <li>
 Analyze host feedback and usage metrics to identify areas for app enhancements
 </li>
 <li>
 Develop tailored experiences and support packages for professional hosts (5+ units)
 </li>
 <li>
 Support onboarding and ongoing training for new hosts, ensuring consistent engagement
 </li>
 <li>
 Track host happiness and retention metrics, reporting insights to leadership
 </li>
 <li>
 Partner with the guest experience team on policy reviews and unified service initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Hospitality or related field
 </li>
 <li>
 4+ years' experience in customer/host experience or operations roles
 </li>
 <li>
 Experience in program management or product management
 </li>
 <li>
 Proficiency in analyzing data and using CRM/digital tools
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 </ul>
</div>

Customer Experience Senior Specialist

Explore 883+ Customer engagement manager in Riyadh this April. Find roles across top companies and apply now to boost your career.