customer engagement manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div> 
This pipeline helps us create a talent pool for multiple S&amp;C Academy cohorts planned throughout the year. 
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll become:
As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands-on experience, you will learn how to:<ul><li>
Translate customer business objectives into structured success activities</li><li>
Support outcome-driven Success Plans aligned to customer priorities</li><li>
Contribute to governance, cadence management, and value discussions</li><li>
Collaborate across SAP delivery, architecture, and adoption teams</li><li>
Apply SAPs Success Plan methodology consistently and at scale</li></ul> 
What you&rsquo;ll do:
As part of the SAP Academy for Services &amp; Consulting, Success Plan Manager Associate&rsquo;s will:<ul><li>
Successfully complete a structured 12-month learn-and-apply academy program</li><li>
Participate in classroom learning, simulations, and real-customer engagement scenarios</li><li>
Support the execution of Success Plans under guidance of experienced Success Plan Managers</li><li>
Assist with development, maintenance, and updates of customer success documentation</li><li>
Prepare materials for governance meetings, including quarterly reviews and steering sessions</li><li>
Support tracking of adoption milestones, consumption indicators, and value realization inputs</li><li>
Participate in proactive risk identification and escalation preparation</li><li>
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams</li><li>
Learn and apply SAP&rsquo;s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools</li><li>
Contribute to continuous improvement of engagement quality and customer experience</li></ul> 
Expectations and Tasks:<ul><li>
Support executive-level customer relationships built on trust, transparency, and consistent delivery quality</li><li>
Ensure disciplined planning, execution, and follow-up across all Success Plan activities</li><li>
Provide clear, concise, and value-based executive communications and reporting</li><li>
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes</li><li>
Uphold SAP standards for service quality, governance, and customer engagement excellence</li></ul> 
What you Bring:<ul><li>
STEM degree or equivalent technology experience.</li><li>
1&ndash;3 years as a Functional/Technical Consultant or in project management.</li><li>
Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.</li><li>
Proven focus on customer value&mdash;defining success metrics and driving consumption, retention, and time-to-value.</li><li>
SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).</li><li>
Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations.</li><li>
Able to translate business needs into technical/functional requirements and practical roadmaps.</li><li>
Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.</li></ul> 
Meet your team:
The Success Plan Manager is a core role within SAP Customer Services &amp; Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience. 
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career. 
About SAP Next Gen Academy for Services &amp; Consulting
The Academy partners with SAP Customer Services &amp; Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.
The 12-month SAP Next Gen Academy for Services &amp; Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
 
SAP Next Gen is our global experience for students, recent graduates, and early career professional. Being apart of the Next Gen community provides a supportive community, tailored development, and the ability to be involved in high-impact projects.
#SAPAcademyforServicesandConsulting
#SAPNextGen 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending two (2) weeks, spread across one trip, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.<div>
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 448565 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybri</div></div>

Success Plan Manager - SAP Academy for Services & Consulting - KSA (Hybrid)

Adobe

The Opportunity
 The Digital Strategy Group (DSG) EMEA is Adobe’s strategic advisory team. We partner with the world’s leading brands to shape their digital experience vision and accelerate business transformation.
 Working alongside Adobe’s enterprise sales teams, DSG engages directly with customer executives. We help define digital strategies, shape future customer experiences, and build compelling cases for transformation powered by Adobe’s multi-cloud platform.
 As a Principal Consultant, you will act as a trusted advisor to C-suite leaders across Regulated industries (financial services, insurance, pharma, healthcare & public sector). You will support complex digital transformation initiatives and help build Adobe’s most strategic enterprise opportunities.
 This is a high-impact individual contributor role that combines industry expertise, critical thinking and consultative engagement. You will collaborate with sales leaders, solution consultants and partners to help customers unlock the full value of Adobe and deliver meaningful business outcomes!
 
What You’ll Do
 
Strategic Advisory & Executive Engagement – Partner with C-suite leaders across Regulated Industries . Shape transformation strategies and lead executive discussions aligned to Adobe’s capabilities.
 
Vision & Experience Strategy – Co-create “north star” customer experiences. Define the capabilities required to deliver them.
 
Value & Business Case Development – Develop value-based narratives and quantified business cases. Demonstrate the economic impact of Adobe solutions.
 
Deal Strategy & Opportunity Acceleration – Work with enterprise sales teams to shape complex opportunities. Position Adobe as a strategic transformation partner.
 
Industry Thought Leadership & Ecosystem Collaboration – Contribute to industry vision. Partner across sales, consulting, product and ecosystem teams to deliver high-impact engagements.
 
What You'll Need
 
Industry Expertise – Experience working with organisations in financial service, insurance, pharma, healthcare & public sector. Strong understanding of digital transformation trends in these sectors.
 
Digital Transformation & Customer Experience – Knowledge of customer experience, digital marketing, data and technology-enabled engagement. Understand how these capabilities support new business models.
 
Executive Engagement – Ability to influence C-suite and senior leaders. Translate complex ideas into clear strategic narratives.
 
Strategic Problem Solving – Strong analytical and critical thinking skills. Ability to structure complex problems and develop clear recommendations.
 
Consultative Collaboration – Experience supporting complex enterprise opportunities. Skilled in value storytelling, crafting financial justifications, and cross-functional collaboration.
 About Adobe
 Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
 
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
 
Let’s Adobe together
 At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
 
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
 
AI Use Guidelines for Interviews: 
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
 
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .

Principal Engagement Manager

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about shaping customer journeys and driving meaningful engagement across every touchpoint? 
We are seeking a professional to lead the design, execution, and optimization of our end to end guest lifecycle strategy. 
In this role, you will define how we attract, engage, and retain guests across multiple digital channels, ensuring every interaction is personalized, seamless, and aligned with our brand vision. 
You will transform business objectives into actionable lifecycle roadmaps, unify cross functional teams, and ensure technical requirements are delivered accurately and efficiently. You will lead segmentation and personalization initiatives, guide experimentation, and own the testing frameworks that drive continuous improvement. 
You&rsquo;ll champion creative, channel appropriate messaging and ensure all lifecycle campaigns meet the highest standards in quality, consistency, and performance. 
This is a unique opportunity to influence one of the world&rsquo;s newest and most innovative airlines, shaping the full guest journey and driving engagement strategies that set new industry benchmarks.
About You:

Degree qualified, you will have a minimum of 5 years of experience in lifecycle marketing, CRM, or customer engagement, ideally within global B2C or B2B environments. 
You are expected to be fluent in lifecycle automation tools, ESPs, and multichannel execution, with the technical understanding needed to collaborate closely with development, product, data, and design teams. 
Importantly, you will have strong analytical instincts, a deep understanding of metrics that drive engagement and retention, and proven experience using insights to optimize customer journeys. You'll know how to design and run A/B tests, guide segmentation and personalization, and ensure compliance with standards such as GDPR and CAN SPAM. 
We'd love to hear from you even more if you are a strong communicator capable of influencing without direct authority, aligning cross functional stakeholders, and translating complex requirements into clear execution plans. 
Your ability to blend strategic thinking with hands on execution, paired with your passion for creating best in class guest experiences, will make you successful in this role. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Manager - Lifecycle and Engagement

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Saudi Arabia role - candidates to be based preferrably in Riyadh. 
What you`ll do 
Summary:
We, as a collective group of SAP Enterprise Architects, commit to leading the digital transformation of our customers by leveraging our expertise in system integration, strategic planning, and technology implementation. Our primary missions are to drive the Clean Core imperative and to accelerate the adoption of SAP Business Technology Platform (BTP) by fostering a culture of innovation and efficiency. We are dedicated to enabling Clean Core, aiming to simplify and modernize our IT landscape while reducing complexity and operational costs. By consolidating systems and streamlining processes, we strive to create a robust and agile infrastructure that supports the evolving needs of our business.
The Role: 
Enterprise Architects play a crucial role in orchestrating the development of a holistic enterprise architecture model that supports established enterprise goals. To help companies to future-proof their technology environment we serve them from the select phase where the NorthStar Enterprise Architecture is being created, to adopt (Clean core transformation coming in) to the derive phase (translate the NorthStar Enterprise Architecture to its different SAP solutions, including BTP realizing the Clean Core). 
As an Enterprise Architect, you act as an Advisor to the customer to lead them towards the next step of IT-Services by providing holistic advice and guidance focusing either on an application/solution, an industry, or a technology. 
What you bring 
Must-have requirements/skills:<div><ul><li> 
At least 10 years+ of work experience in a customer experience role (e.g., Program Manager, Architect, Customer Engagement, Customer Advisory)</li></ul></div><ul><li>Proven experience delivering enterprise Business transformation through Application delivery.</li><li>Experience in end-to-end architectural design for hybrid solution landscapes.</li><li>Proven knowledge of SAP Enterprise Architecture Framework and Toolset, SAP Integration Advisory Methodology, SAP Extensibility Advisory Methodology, SAP Clean Core principles</li><li>Excellent communication, influencing and negotiation skills (in English language) at senior manager level both inside an IT team and across business functions.</li></ul><div> 
Nice-to have requirements/skills: 
<ul><li>Experience in using SAP LeanIX &amp; Signavio as tools to document Enterprise Architectures &amp; Business Processes.</li></ul></div><ul><li>Ideally, proven knowledge of On-Premises solutions and its corresponding cloud solutions.</li><li>BTP Certifications (e.g. Integration Suite, Extension Suite, SAP Build)</li><li>Professional Training &amp; Certification (e.g., SAP Enterprise Architecture Framework featured by LeanIX EAM, SAP Certified Professional-Enterprise Architect [P_SAPEA_2023], TOGAF) as a plus.</li></ul> 
Meet your team: 
Join our dynamic team of SAP Enterprise Architects leading the charge in shaping tomorrow's digital landscape. We're passionate about revolutionizing businesses through cutting-edge SAP technologies. Our vision is clear: to drive seamless digital transformation by promoting clean core principles and accelerating Business Technology Platform (BTP) adoption. By partnering with top-tier SAP clients, including Max. Attention customers and RISE Premium Plus subscribers, we're not just providing advanced technological solutions &mdash; we're paving the way for a sustainable future. Join us in building a digitally empowered world where innovation meets environmental responsibility.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 446163 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Principal Enterprise Architect - KSA Based only

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader">Head of Patient Experience Engagement</h4></div><div>
Posted On: Tuesday, April 21st, 2026</div></div></div><div><div>
Description</div><div>
Roles and Responsibilities:
Organizational Accountabilities:<ul><li>Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li>Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li>Ensure day-to-day activities are properly performed in line with policies and procedures</li><li>Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner</li></ul>
Functional Accountabilities:<ul><li>Execute patient engagement programs in line with the hospital&rsquo;s strategic goals</li><li>Coordinate with clinical and operational teams to embed patient engagement into care delivery</li><li>Develop educational materials and communication tools to empower patients and families</li><li>Monitor and analyze patient feedback and engagement metrics to inform continuous improvement</li><li>Organize patient events, workshops, and support groups to foster community involvement</li><li>Collaborate with marketing and IT to leverage digital platforms for patient communication</li><li>Train hospital staff on patient engagement principles and best practices</li><li>Ensure patient engagement activities comply with healthcare regulations and accreditation standards</li><li>Manage budgets, vendor relationships, and resources related to patient engagement initiatives</li><li>Prepare reports and presentations on engagement outcomes for senior management</li></ul></div></div><div><div>
Requirements</div><div><ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Public Health, Business, or related field</li><li>
4&ndash;7 years of experience in patient engagement, healthcare quality, or related roles</li><li>
Knowledge of patient-centered care principles and healthcare regulations in Saudi Arabia</li><li>
Experience using digital communication tools and platforms</li></ul></div></div><div>
Languages</div></div>

Head of Patient Experience Engagement

RIYMAR Real Estate Company

<div>
 
 We are seeking a Mall Marketing Assistant Manager to support the planning, execution, and optimization of mall-wide marketing initiatives across retail, entertainment, and customer experience.
 
 
 The role operates within the Marketing function and partners closely with mall management, leasing, tenants, and external agencies to deliver integrated campaigns and activations. With a focus on campaign execution, tenant collaboration, and customer engagement, the role contributes to positioning the mall as a leading lifestyle destination while driving footfall and commercial performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Marketing Strategy &amp; Campaigns
 
 
 <ul>
 <li>
 Support the development and execution of the annual marketing plan and campaign calendar.
 </li>
 <li>
 Assist in delivering integrated marketing campaigns across digital, on-ground activations, and partnerships.
 </li>
 <li>
 Ensure alignment of campaigns with brand positioning and commercial objectives.
 </li>
 </ul>
 
 
 Events &amp; Activations
 
 
 <ul>
 <li>
 Support the planning and execution of mall events, seasonal campaigns, and promotional activations.
 </li>
 <li>
 Coordinate with agencies, vendors, and internal teams to ensure timely and high-quality delivery.
 </li>
 <li>
 Monitor event performance and customer engagement to drive continuous improvement.
 </li>
 </ul>
 
 
 Digital &amp; Customer Engagement
 
 
 <ul>
 <li>
 Support digital marketing initiatives including social media, website updates, and paid campaigns.
 </li>
 <li>
 Collaborate with agencies to optimize campaign performance, reach, and engagement.
 </li>
 <li>
 Track customer trends and engagement metrics to enhance overall experience.
 </li>
 </ul>
 
 
 Tenant Marketing &amp; Partnerships
 
 
 <ul>
 <li>
 Collaborate with tenants to support joint promotions and marketing initiatives.
 </li>
 <li>
 Ensure alignment between tenant activities and mall campaigns to maximize impact.
 </li>
 <li>
 Build and maintain strong relationships with tenants to enhance participation and sales performance.
 </li>
 </ul>
 
 
 Brand Management
 
 
 <ul>
 <li>
 Ensure consistency of brand identity across all mall touchpoints, including signage, content, and communication materials.
 </li>
 <li>
 Support the development and management of creative assets in line with brand guidelines.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
 </li>
 <li>
 Minimum 4&ndash;7 years of experience in marketing, preferably within retail, malls, or real estate.
 </li>
 <li>
 Strong exposure to campaign execution, events, and digital marketing.
 </li>
 <li>
 Experience working with agencies, vendors, and multiple stakeholders.
 </li>
 </ul>
</div>

Mall Marketing Manager

Gathern | جاذر إن

<div>
 Serve as a subject matter expert within the Host Experience team, leading specific initiatives such as loyalty program deployment, claims resolution and professional host engagement. Support the manager in driving host happiness and retention.
 
 
 
 Accountabilities :
 
 
 
 <ul>
 <li>
 Design and implement the Host Loyalty Program in partnership with the manager
 </li>
 <li>
 Manage the claims process, ensuring fair and timely compensation for hosts
 </li>
 <li>
 Coordinate the Host Advisory Board, organizing sessions and tracking action items
 </li>
 <li>
 Analyze host feedback and usage metrics to identify areas for app enhancements
 </li>
 <li>
 Develop tailored experiences and support packages for professional hosts (5+ units)
 </li>
 <li>
 Support onboarding and ongoing training for new hosts, ensuring consistent engagement
 </li>
 <li>
 Track host happiness and retention metrics, reporting insights to leadership
 </li>
 <li>
 Partner with the guest experience team on policy reviews and unified service initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Hospitality or related field
 </li>
 <li>
 4+ years' experience in customer/host experience or operations roles
 </li>
 <li>
 Experience in program management or product management
 </li>
 <li>
 Proficiency in analyzing data and using CRM/digital tools
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 </ul>
</div>

Customer Experience Senior Specialist

Explore 1195+ Customer engagement manager in Riyadh this April. Find roles across top companies and apply now to boost your career.