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customer operations lead specialist Jobs in Riyadh

customer operations lead specialist

customer engagement manager

Qiddiya Investment Company

<div>At Qiddiya Investment Company, we are on a journey to redefine the landscape of entertainment and leisure in Saudi Arabia. We are seeking a highly motivated Senior Manager - Customer Experience to lead our initiatives in creating unforgettable experiences for our visitors and stakeholders.
Key Responsibilities:<ul>
<li>
Design and oversee the execution of comprehensive customer experience strategies, ensuring alignment with overall business goals and branding.</li>
<li>Analyze customer feedback and behavior to derive insights for improving service delivery and customer engagement initiatives.</li>
<li>Lead cross-functional teams in implementing customer experience enhancement projects from ideation to execution.</li>
<li>Develop customer experience metrics, KPIs, and benchmarks to track performance and identify areas for improvement.</li>
<li>Foster a customer-centric culture throughout the organization by training and mentoring staff on best practices in customer service and engagement.</li>
<li>Stay abreast of industry trends and emerging technologies that can enhance customer experiences and integrate them into our offerings.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>A minimum of 9 years of experience in customer experience management, preferably in hospitality, tourism, or large-</li>
</ul>
Benefits
Comprehensive benefits package</div>

Senior Manager - Customer Experience

Pentabell

The Loyalty Program Manager is responsible for designing, implementing, and managing a holistic customer loyalty strategy across all banking segments and products. This role aims to enhance customer retention, increase engagement, and drive long-term value through innovative loyalty initiatives aligned with the bank&rsquo;s strategic goals.Key Responsibilities:Program Strategy &amp; Design Develop and execute a bank-wide loyalty program that aligns with customer needs and business objectives. Define customer segments and create targeted reward structures for retail and digital banking customers. Customer Insights &amp; Analytics Analyze customer behavior, transaction data, and market trends to inform program design. Monitor KPIs such as customer lifetime value, retention rates, and program ROI. Cross-Functional Collaboration Work closely with marketing, product, digital, and customer service teams to ensure seamless program integration. Coordinate with IT and data teams to ensure proper CRM and platform support. Program Execution &amp; Optimization Launch and manage loyalty campaigns, promotions, and reward redemptions. Continuously evaluate program performance and implement improvements based on data insights. Vendor &amp; Partner Management Identify and manage partnerships with external vendors to enhance reward offerings. Negotiate contracts and ensure cost-effective program delivery. Compliance &amp; Governance Ensure all loyalty initiatives comply with banking regulations, data privacy laws, and internal policies. Reporting &amp; Communication Provide regular updates to senior management on program performance and strategic direction. Develop customer-facing communication strategies to promote program benefits.Qualifications5+ years of experience in loyalty program management, preferably in banking or financial services. Strong analytical skills and experience with customer segmentation and CRM platforms. Proven track record in designing and scaling customer engagement programs. Excellent communication, leadership, and project management skills. Experience with banking products and customer lifecycle management. Familiarity with digital platforms, mobile banking, and omnichannel engagement. Knowledge of regulatory requirements in financial services. GCC experience is preferred.Job Types: Full-time, Contract Contract length: 12 monthsPay: &#65020;40,000.00 - &#65020;50,000.00 per monthLanguage:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Loyality Program Manager

Pearls Consulting Saudi Arabia

<div>
 
 About Pearls
 
 
 
 
 
 Pearls Consulting is a strategy and management consulting firm dedicated to helping organizations achieve sustainable growth, operational excellence, and transformation success. We partner with public and private sector clients to design and implement strategies that create measurable impact and long-term value.
 
 
 Our expertise spans corporate strategy, operating model design, governance frameworks, performance management, digital transformation, and local content development. With a data-driven and collaborative approach, we combine deep industry knowledge with analytical rigour to deliver tailored solutions aligned with our clients&rsquo; strategic objectives and Vision 2030 aspirations.
 
 
 
 
 
 About the Role
 
 
 
 
 
 We are seeking a dynamic and driven Engagement Manager to join our Strategy &amp; Management Consulting team In Saudi Arabia. The Engagement Manager will lead consulting projects across diverse industries, ensuring the successful delivery of high-impact strategic initiatives for our clients. The Engagement Manager will support the sales process, and the animation of Riyadh Office. This role combines strategic thinking, project leadership, and client relationship management to deliver tangible results and lasting value.
 
 
 Projects can be about Strategy, Operating model, benchmarks, process re-engineering, organizational transformation, IT System follow-up, etc.
 
 
 You will work on topics such as: Supply chain, Procurement, Local Content, Corporate Finance, Facility Management, IT Advisory, Artificial Intelligence, ESG, etc.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 &middot; Lead the end-to-end execution of consulting engagements, from scoping and planning to delivery and presentation of final recommendations.
 
 
 &middot; Manage multidisciplinary project teams, ensuring high-quality analysis, structured problem-solving, and timely deliverables.
 
 
 &middot; Contribute to the sales process in Saudi Arabia by developing impactful presentations, analyzing and framing client requests, and ensuring timely follow-up on business opportunities.
 
 
 &middot; Identify new business opportunities, support proposal development, and contribute to the firm&rsquo;s growth.
 
 
 &middot; Develop and maintain strong client relationships, acting as a trusted advisor to senior executives and decision-makers.
 
 
 &middot; Support the development of strategies, operating models, and transformation plans aligned with client objectives and Vision 2030 aspirations
 
 
 &middot; Ensure effective project governance, stakeholder engagement, and quality assurance throughout project life cycles.
 
 
 &middot; Mentor junior consultants and analysts, fostering a culture of collaboration, excellence, and professional development.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 &middot; Excellent academic records within a Master&rsquo;s degree in either Economics, Engineering and/or Business Administration from a reputable university
 
 
 &middot; 5 years to 10 years relevant work experience in Consulting environment, ideally with a top-tier Management Consulting Firm (or similar organization)
 
 
 &middot; Excellent analytical skills, logical and structured thinking
 
 
 &middot; Great personal and interpersonal attributes (e.g., results-oriented and a performance-oriented work style, creativity, entrepreneurial qualities)
 
 
 &middot; Project and process management skills, with expertise prioritizing and managing multiple projects/tasks simultaneously
 
 
 &middot; Excellent problem-solving skills with a solutions-oriented focus
 
 
 &middot; Excellent oral and written communication skills, including strong presentation skills in front of senior level clients
 
 
 
 
 
 Benefits
 
 
 
 
 
 &middot; A competitive salary and benefits package, including performance-based bonuses
 
 
 &middot; Varied and interesting projects with a broad remit for improvement
 
 
 &middot; Career progression based on merit, plus a range of progression pathways
 
 
 &middot; A highly motivated, diverse, talented and supportive team with a positive, people-focused company culture.
 
 
 
 
 
 Start date: as soon as possible
 
 
 Languages: Both English and Arabic are mandatory
 
 
 Contact: hr@pearls.consulting
 
</div>

Engagement Manager

IQVIA

<div>Responsibility
As an Engagement Manager, you will be responsible for managing or leading multiple consulting projects and ensuring on-time and on-budget delivery for clients in the pharmaceutical or related industries by:
<ul><li>Managing project teams including both internal and external resources in the design, development and delivery of client deliverables
</li><li>Leveraging business experience and acumen in identifying strategic alternatives and project approach to client questions
</li><li>Serving as key point of contact with client
</li><li>Providing follow-up with client after project deliverable has been completed to ensure client satisfaction.
</li><li>Ensuring clear communication throughout projects and within the team
</li><li>Supporting the development of intellectual property for use on future engagements
</li><li>Managing the process of proposal preparation and/or modifications including overall bid integrity
</li><li>Developing and/or elevating new business opportunities through the identification of follow-on work and new leads.
</li><li>Developing broader and deeper knowledge of consulting methodologies and pharmaceutical market through on the job experience and training
</li><li>Providing direction, advice and intellectual leadership to clients and delivery teams. Direct consulting teams through consistent participation in team meetings
</li><li>Providing input to, and ensuring the development of, client reports and presentations and delivery of all or significant portions of findings to client
</li><li>Sharing subject matter expertise with others to elevate our capabilities to deliver world-class solutions for clients
</li><li>Leading ad hoc work streams on critical people-related issues such as recruitment, learning and development
</li><li>Serving as a coach to other junior staff
</li></ul>Skills &amp; Experience
<ul><li>Demonstrable analytical, interpretative and problem-solving skills
</li><li>Well-developed written and verbal communication skills including presentations, chairing meetings, workshop facilitation, business and report writing
</li><li>Strong capability in managing large and/or multiple projects and juggling priorities so that deadlines are met while retaining consistently high quality outcomes
</li><li>Experience working in sizable/ multi-disciplined teams and leading staff
</li><li>Experience in developing credible relationships with senior level managers and executives in the pharmaceutical/healthcare industry
</li><li>Excellent interpersonal skills and ability to work effectively with others in and across the organization to accomplish team goals
</li><li>Ability to contribute to business development through the identification of leads, development of proposals etc
</li><li>Knowledge of key issues and current developments in the pharmaceutical and healthcare industries
</li><li>Knowledge of consulting methodologies, tools and techniques
</li></ul>Qualifications &amp; Other requirements
In addition to the skills and experience above, candidates interested in joining the Consulting team as an Engagement Manager should have:
<ul><li>A strong academic track record including minimum Bachelor&rsquo;s degree or equivalent and a relevant graduate qualification and 8-10 years professional experience in consulting, pharmaceutical and/or healthcare industry with evidence of career progression
</li><li>Demonstrable experience in and commitment to the life sciences and/or healthcare industries
</li><li>A track record of project leadership and people management
</li><li>Fluency in English (spoken and written) , Arabic is a plus.
</li><li>A willingness and ability to travel in the Middle East
</li><li>Right to live and work in the recruiting country
</li></ul>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com</div>

Engagement Manager - life sciences industry

Philips

<div>
 Job Title
 
 
 Customer Lifetime Success Manager (IGT) META
 
 
 
 Job Description
 
 
 
 Customer Lifetime Success Manager (IGT) META is responsible for leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders. The role builds strong relationships with internal and external partners, acting as a trusted advisor to customers on strategic up-sell and cross-sell opportunities. The role collaborates with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends.
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Being the knowledge expert on the Customer Lifetime Value (CLV) Program portfolio and products, driving overall business by providing clinical and technical product (modality) expertise on the Enterprise-wide product / modality across the accounts.
 </li>
 <li>
 Driving business opportunities along the customer life cycle, and build strong customer installed base segmentation and customer life cycle management plans together with the regional CLV leader (Growth, Strategy co-creation, and Commercial Execution of CLV Business)
 </li>
 <li>
 Driving Life cycle business across Equipment and Service on enterprise-wide level (all modalities / businesses) and works directly with customers promoting Options, add-ons &amp; upgrades to convert opportunities to sales for growing CLV revenue.
 </li>
 <li>
 Building a network of key contacts (Sponsor &amp; Power Sponsor &ndash; Decision Maker) and relationships within accounts to convert opportunities to sales supporting the customer buying journey.
 </li>
 <li>
 Teaming up and supporting internal network working closely with Account Managers, Inside Sales Team, IB Manager, CLV Lead, Sales, Marketing &amp; Sales Back Office teams (e.g., KAM, AM, CAS, FSE, CSAM and Indirect Channel managers, Distributor/Channel Partner teams, GBS etc) to manage opportunities and win deals.
 </li>
 <li>
 Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise on the product / modality across the accounts.
 </li>
 <li>
 Registration and reporting of sales activities within the provided sales tools (SFDC) and according to the defined reporting requirements. Communicating and updating all customer facing team members who contact the same IB Account.
 </li>
 <li>
 Creating proactive touch points to customers, utilizing multiple channels such as social media, e-com and virtual meetings. Contacting customers via telephone and/or email to new and/or competition accounts as well as be responsible for the timely response to converting leads to order by developing opportunities.
 </li>
 <li>
 Researching accounts to understand customer pains, use data analytics internal and external, identify key players and generate interest, as well as investigation &amp; resolve customer queries/requests
 </li>
 <li>
 Managing portfolio by setting objectives for each call to maximize territory business plans. Supporting the Account Managers and District Managers in achievement of business goals including balanced selling and BG/BIU AOP attainment and validating product forecasts.
 </li>
 <li>
 Developing and managing a healthy and predictable sales funnel in SFDC that meets or exceeds AOP / Forecast Targets and forecast accuracy expectations
 
 
 </li>
 </ul>
 
 You are a part of
 
 Commercial Services Team and report directly into the Service Business Leader META.
 
 
 
 You are the right fit if;
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in the technical or medical field
 </li>
 <li>
 At least 7 years of related experience in the business/sales/marketing field on the healthcare business with experience/exposure in IGT/DXR/CT clinical sales/marketing
 </li>
 <li>
 Experience in multinational organization with cross functional teams
 </li>
 <li>
 Medical/clinical background is a must
 </li>
 <li>
 Regional experience in Middle East , Turkey and Africa Region is an added value
 </li>
 <li>
 Structured and logical thinking
 </li>
 <li>
 Customer Life time value awareness
 </li>
 <li>
 IT savvy and quick to learn
 </li>
 <li>
 Willing to travel extensively within the region
 </li>
 <li>
 Excellent communication skills in English
 </li>
 <li>
 Fluency in Arabic is preferred but not a must
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 KPI Monitoring and Reporting
 </li>
 <li>
 Data Analysis &amp; Interpretation
 </li>
 <li>
 Customer Response Management
 </li>
 <li>
 Strategy Development
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Continuous Improvement
 </li>
 <li>
 Service Operations
 </li>
 <li>
 Customer Relationship Management (CRM) Software
 </li>
 <li>
 Market Research &amp; Analysis
 </li>
 <li>
 Sales Acumen
 </li>
 <li>
 Communication Tools
 
 
 </li>
 </ul>
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 this role is a /field/ role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
 
 
</div>

Customer Lifetime Success Manager (IGT) META

<div>Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Finance
Management Level
Manager
Job Description &amp; Summary
Job Summary:
 
What does this role aim to achieve in the firm/what impact does the role create
 
The Finance Manager is responsible for managing the day-to-day operations for their engagement teams within the Finance Service Tower, delivering Finance Managed Services to clients. This includes execution of processes, accountability for services level performance and continuous learning and improvement of the team. They also play a key role in helping to input into and execute the Finance Managed Services strategic plans and programs
Job Summary:
 
What does this role aim to achieve in the firm/what impact does the role create
 
The Finance Manager is responsible for managing the day-to-day operations for their engagement teams within the Finance Service Tower, delivering Finance Managed Services to clients. This includes execution of processes, accountability for services level performance and continuous learning and improvement of the team. They also play a key role in helping to input into and execute the Finance Managed Services strategic plans and programs.
Roles and Responsibilities:
Daily tasks and delivery expectation
<ul><li>Manages the day-to-day delivery for Finance engagements including oversight of key customer deliverables / outputs.
</li><li>Ensures timely and accurate processing of financial transactions across end to end finance processes for their engagements which may include procure to pay, record to report, order to cash and general ledger functions etc.
</li><li>Demonstrate sound understanding of financial reporting processes, risk and controls.
</li><li>Completes quality reviews and audits to ensure that delivery on their engagements is inline with established policies, procedures, compliance standards and customer expectations.
</li><li>Holds overall accountability for SLA / OLA compliance within their engagement team across Finance processes undertaken
</li></ul><ul><li>Applies analytical and financial modeling skills with holistic financial thinking and ability to interpret financial data.
</li></ul><ul><li>Manages your own workload as well as that of the engagement team&rsquo;s, including reporting on progress and issues escalations
</li><li>Monitors the performance of team members on their engagements on an ongoing basis and implements appropriate coaching
</li><li>Manages, mentors, and motivates their engagement team members, fostering a culture of excellence, high performance, and continuous learning
</li><li>Work collaboratively to drive ideas/solutions with peers and managers which will improve Client and PwC&rsquo;s efficiency.
</li><li>Helps to implement and adapt to new or changing processes quickly.
</li><li>Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients.
</li></ul><ul><li>Implements corrective actions to address any deviations, and continuously improves service delivery based on feedback
</li><li>Leads quality improvement initiatives based on feedback and observations
</li><li>Supports in executing the Finance Managed Services plans and programs to ensure the improvement of team performance and achievement of its objectives
</li></ul>Expected Skills:
Specific learned abilities or technical skills
<ul><li>Qualified Accountant with a minimum of 5+ years experience in a role relevant to Accounting or Financial Reporting
</li><li>3+ years people management experience leading a team in a complex process environment and managing workflow to deliver client outcomes
</li><li>Strong, practical knowledge with accounting/ reporting systems and Profit &amp; Loss and Balance Sheet
</li><li>Strong understanding of financial reporting processes, with knowledge and experience managing risk and controls
</li><li>Knowledge of US GAAP and Insurance or Reinsurance accounting experience is desirable
</li><li>Knowledge of accounting for financial instruments
</li><li>Excellent MS office skills
</li></ul>Expected Competencies:
Values, behaviors &amp; attitude
 <ul><li>Experience in coaching and coordinating a team to ensure deadlines are adhered to
</li><li>Experience in defining and tracking key performance indicators (KPIs) to measure the effectiveness and efficiency of finance operations
</li><li>Experience of working collaboratively to drive ideas/solutions with diverse teams to improve efficiencies
</li><li>Strong leader who can communicate fluently in English and demonstrate an ability to drive personal and collective accountability from a diverse team
</li><li>Self motivated and independent, and can demonstrate strong relationships with internal and external parties
</li><li>Able to work under pressure and meet deadlines; demonstrates strong analytical skills
</li><li>Demonstrates commercial awareness in daily service provision within own area of responsibility
</li></ul>Required Language Skills: Proficient in written and spoken English and Arabic.
Minimum Education and Specific Qualification:
Bachelor&rsquo;s Degree in Accounting, Finance, Business Management / Administration or equivalent
Master&rsquo;s Degree in Accounting, Finance, Business Management / Administration or equivalent from an accredited university is preferred
Certifications in relevant fields (e.g., ACA, ACCA, CIMA, etc.) would be advantageous
Minimum years experience required
<ul><li>Part Qualified Accountant with minimum 5 years experience or Qualified Chartered accountant with experience in a role relevant to Accounting or Financial Reporting
</li></ul>Additional application instructions
NA
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 100%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

Finance Manager

AlKhalejiah Catering

<div>
 
 
 Job Title:
 
 Marketing Executive
 
 
 
 Department:
 
 Marketing
 
 
 
 Location:
 
 Riyadh
 
 
 
 Reports To:
 
 Marketing Manager
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Marketing Executive will be responsible for implementing marketing campaigns, supporting brand visibility, and driving customer engagement across all channels. This role involves coordinating with internal teams and external partners to ensure consistent and effective marketing communication that aligns with company objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist in developing and executing marketing campaigns and promotional strategies.
 </li>
 <li>
 Manage social media accounts, ensuring consistent posting and engagement with followers.
 </li>
 <li>
 Support the design and creation of marketing materials (brochures, posts, banners, etc.).
 </li>
 <li>
 Conduct market research to identify trends, competitors, and customer needs.
 </li>
 <li>
 Coordinate events, sponsorships, and brand activations.
 </li>
 <li>
 Monitor and report on the effectiveness of marketing activities.
 </li>
 <li>
 Collaborate with sales teams to align marketing efforts with business goals.
 </li>
 <li>
 Maintain and update the company&rsquo;s digital presence and website content.
 </li>
 <li>
 Support in managing budgets and ensuring cost-effective marketing operations.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.
 </li>
 <li>
 Minimum 2 years of experience in marketing, preferably in the hospitality or F&amp;B sector.
 </li>
 <li>
 Strong communication and organizational skills.
 </li>
 <li>
 Proficiency in social media management and digital marketing tools.
 </li>
 <li>
 Creative mindset and attention to detail.
 </li>
 <li>
 Fluency in English (Arabic is a plus).
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes:
 
 
 <ul>
 <li>
 Creative and proactive.
 </li>
 <li>
 Team player with a positive attitude.
 </li>
 <li>
 Able to work under pressure and meet deadlines.
 </li>
 <li>
 Strong sense of responsibility and ownership.
 </li>
 </ul>
 
 
</div>

Marketing Executive

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