customer engagement manager

Tradu

<div><div><p>Vacancy Name</p><div> Customer Engagement Associate</div></div><br>
<div><p>
Vacancy No</p><div> VN1341</div></div><br>
<div><p>
Employment Type</p><div> Regular Full-Time</div></div><br>
<div><p>
Location</p><div> Hyderabad</div></div><br>
<div><p>
Job Details</p><div><div><div><p>
The Purpose of Role<br>
Reporting to the CRM Lifecycle Manager, you will be responsible for the execution of the global customer engagement strategy at Tradu. The main responsibilities of the role will include campaign planning and the creation and optimisation of all campaigns, keeping the customer at the heart of everything we do.<br>
<br>
You will be tasked with transforming our CRM campaigns by applying personalisation, targeted segmentation, and dynamic content. You will be naturally analytical, ensuring a high level of quality assurance, testing and commercial reporting across all campaigns.<br>
This role will require attention to detail, fast paced learning and team collaboration.<br>
<br>
Key Responsibilities</p>
<ul><li>Plan, create, and execute CRM campaigns in conjunction with the marketing calendar, content team planner and product launches.</li><li>
Build out customer journey lifecycles working with core teams to scope, develop and continuously optimise.</li><li>
Use multi-channel campaigns where possible to drive key KPI&rsquo;s such as Open and Click to open rates %, funded %, traded % and retention rates %.</li><li>
Be a key player within the customer engagement team, understanding how your campaign work impacts the overall customer journey - ensuring messaging makes sense, the customer journey is relevant/of value and content and design are sharp and concise.</li><li>
Responsible for QA&rsquo;ing campaigns, ensuring exceptional attention to detail, we are compliant at all times and proactively advising on process improvements.</li><li>
End to end campaign management - responsible for briefing design and content, managing deadlines, trafficking assets and building logic/templates and channels.</li><li>
Learn how to structure segmentation to allow for streamlined multi-channel journeys.</li><li>
Explore the possibilities of dynamic content, sharing competitive examples where relevant. Work with the VP of Lifecycle and Automation to build out, scope and plan for development.</li><li>
Review our retention/engagement reports, recommending optimisations or addressing areas of concern.</li><li>
Ensure that any issues with our CRM platform or comms are escalated efficiently.</li><li>
To work on any other reasonable task required by your manager.</li></ul><br>
<p><br>
Skills, Knowledge and Experience</p>
<ul><li>Understands all core CRM and Retention Marketing KPI&rsquo;s</li><li>
Excellent creative eye and attention to detail</li><li>
Highly customer-focused with a good understanding of marketing principles</li><li>
Experience using different marketing channels (i.e. email, push notifications, content cards etc)</li><li>
Proficient using Microsoft Office (particularly Excel)</li><li>
Ability to build strong working relationships</li><li>
Proactive and clear communicator</li><li>
Excellent with time management and ability to multitask</li><li>
Self-starter that can take the initiative and be proactive</li><li>
Naturally curious- staying on top of latest CRM, technical and competitive trends</li><li>
Passionate about customer engagement - nothing is sent out unless it is Tradu worthy</li><li>
Excellent written and spoken English</li></ul><br>
<p><br>
Working days/hours: Monday to Friday; Fully working from the office - 8th Floor, Building 4, Raheja mindspace, Hi-tec city, Hyderabad<br>
<br>
All Technementals Innovation India Private Limited employees must be eligible to work in India.</p>
<p>Prior to submitting your resume, the firm requests that you do the following:</p>
<p>Review the firm's website thoroughly at https://www.tradu.com/uk/</p>
<p>Company Description<br>
Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader&rsquo;s market.</p>
<p>Equal Opportunity Employer</p></div></div></div></div></div>

Customer Engagement Associate

Misli

<div>
 <p>
  🚀
  <strong>
   Join our growing Marketing team as CRM Campaign Manager!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about designing impactful customer journeys, driving loyalty through data-driven campaigns, and working in a fast-paced, innovative industry, this role is for you. As part of our Marketing Department, you will report directly to the CRM Director and collaborate closely with both the
  <strong>
   CRM Analytics
  </strong>
  and broader Marketing teams to create meaningful customer engagement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we&rsquo;re looking for
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering, Mathematics, Business Administration, Statistics, or a related field (Master&rsquo;s degree is a plus),
  </li>
  <li>
   7/10+ years of proven experience in CRM and campaign management, ideally in fast-paced digital industries,
  </li>
  <li>
   Excellent command of English, both verbal and written,
  </li>
  <li>
   Strong organizational and project management skills with the ability to prioritize and deliver multiple projects on time,
  </li>
  <li>
   Analytical mindset with a track record of turning insights into impactful actions,
  </li>
  <li>
   Customer-centric, creative, and innovative thinker who thrives on problem-solving,
  </li>
  <li>
   Hands-on experience with real-time marketing and customer engagement platforms,
  </li>
  <li>
   SQL knowledge is a strong plus (ability to query and analyze customer data is highly valued).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll be doing
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Plan, design, and execute CRM campaign strategies across multiple channels (plan, set up, launch, monitor, optimize),
  </li>
  <li>
   Create daily, weekly, and monthly campaign calendars, ensuring alignment with business goals,
  </li>
  <li>
   Build customer journeys and workflows, targeting the right customers with the right offers through the right channels,
  </li>
  <li>
   Run A/B tests to optimize customer experience and maximize commercial performance,
  </li>
  <li>
   Develop and implement onboarding flows to boost early engagement and retention,
  </li>
  <li>
   Define and apply a clear contact policy to deliver seamless omnichannel customer experiences,
  </li>
  <li>
   Work in close collaboration with the CRM Analytics team to leverage insights, refine targeting, and ensure campaigns drive measurable impact,
  </li>
  <li>
   Collaborate with marketing and related teams to drive cross-functional initiatives,
  </li>
  <li>
   Ensure smooth execution of routine operations with high attention to detail,
  </li>
  <li>
   Leverage SQL for customer data analysis to support campaign design, segmentation, and performance evaluation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Misli Elektronik &Scedil;ans Oyunlar&inodot; ve Yay&inodot;nc&inodot;l&inodot;k A.&Scedil;. &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metnine buradan ula&scedil;abilirsiniz.
  </em>
 </p>
 <p>
 </p>
</div>


CRM Campaign Manager

Dataroid

<div>
 <p>
  Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As Turkey's fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 120 million users.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for an energetic, ambitious and high-performing
  <strong>
   Customer Success Manager
  </strong>
  who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform, Dataroid in the right direction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth and retention in global and local markets.
  </li>
  <li>
   Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication.
  </li>
  <li>
   Work closely with customers to co-create successful use cases that demonstrate business value and support growth.
  </li>
  <li>
   Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies.
  </li>
  <li>
   Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer.
  </li>
  <li>
   Collaborate with product development teams to prioritize and shape the product backlog.
  </li>
  <li>
   Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved.
  </li>
  <li>
   Collaborate with the engineering and product team to set up or configure our software platform as per customers&rsquo; requirements.
  </li>
  <li>
   Collaborate with account and business development teams to support market expansions and revenue growth.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3 to 6 years&rsquo; of experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
  </li>
  <li>
   Desire to work in a dynamic and fast-moving startup environment.
  </li>
  <li>
   Strong data analytics interpretation skills with a consultancy mindset.
  </li>
  <li>
   Passion for supporting client&rsquo;s growth through digital insights and engagement strategies.
  </li>
  <li>
   Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively.
  </li>
  <li>
   Strong knowledge of technology, digital and innovation.
  </li>
  <li>
   Excellent listening, negotiation, and presentation skills.
  </li>
  <li>
   Experience working with, and managing, stakeholders and customers.
  </li>
  <li>
   Team player, good interpersonal skills.
  </li>
  <li>
   Knowledge of the analytics market and data infrastructure.
  </li>
  <li>
   Knowledge of Mobile Apps development environments, frameworks and tools, digital &amp; performance marketing, web &amp; app analytics is preferred.
  </li>
  <li>
   Strong leadership skills and ability to inspire.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Dataroid?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🌟Great Compensation &amp; Benefits:
  </strong>
  We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   💻Enhanced Workdays:
  </strong>
  Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   📚Growth &amp; Learning:
  </strong>
  Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🚀Thriving Community:
  </strong>
  Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🎯Open Dialogue:
  </strong>
  Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued.
 </p>
 <p>
  <br/>
 </p>
 <p>
  FIND MORE ABOUT US 🔎
 </p>
 <p>
  Our career page: https://www.dataroid.com/careers/
 </p>
 <p>
  Our company page: https://www.dataroid.com/
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We will process your personal data as part of our recruitment procedures. To find out more, please consult our
  </strong>
  Candidate Privacy Notices.
 </p>
</div>


Manager, Customer Success

Wipro

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role Purpose</b></p><p>
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Do</b></p><p>
1. Customer requirements gathering and engagement
</p><ul><li>Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
</li><li>Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
</li><li>Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements</li><li>
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs</li><li>
Understand and communicate the financial and operational impact of any changes</li><li>
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design</li><li>
Empower the customers through demonstration and presentation of the proposed solution/ prototype
</li><li>Maintain relationships with customers to optimize business integration and lead generation</li><li>
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
2. Engage with delivery team to ensure right solution is proposed to the customer
 </p><p>a. Periodic cadence with delivery team to:</p><ul><li>
Provide them with customer feedback/ inputs on the proposed solution</li><li>
Review the test cases to check 100% coverage of customer requirements</li><li>
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer</li><li>
Deploy and facilitate new change requests to cater to customer needs and requirements
</li><li>Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback</li><li>
Conduct Integration Testing and User Acceptance demo&acirc;&#128;&#153;s testing to validate implemented solutions and ensure 100% success rate</li><li>
Use data modelling practices to analyze the findings and design, develop improvements and changes</li><li>
Ensure 100% utilization by studying systems capabilities and understanding business specifications
</li><li>Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer</li></ul><p>
 b. Support Project Manager/ Delivery Team in delivering the solution to the customer</p><ul><li>
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant</li><li>
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans</li><li>
Ensure Customer Satisfaction through quality deliverable on time</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
3. Build domain expertise and contribute to knowledge repository
</p><ul><li>Engage and interact with other BA&acirc;&#128;&#153;s to share expertise and increase domain knowledge across the vertical</li><li>
Write whitepapers/ research papers, point of views and share with the consulting community at large</li><li>
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements</li><li>
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Deliver</b></p><div><div><div><b>
No.</b></div><div><b> Performance Parameter</b></div><div><b> Measure</b></div></div><br>
<div><div>
1.</div><div> Customer Engagement and Delivery Management</div><div> PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.</div></div><br>
<div><div>
2.</div><div> Knowledge Management</div><div> No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter</div></div></div></div></div></div><br>
<p></p>
Mandatory Skills: RPA.<br>
<p></p>
Experience: 5-8 Years.<br>
<p></p>
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

Business Analyst - L4

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role Purpose</b></p><p>
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Do</b></p><p>
1. Customer requirements gathering and engagement
</p><ul><li>Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
</li><li>Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
</li><li>Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements</li><li>
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs</li><li>
Understand and communicate the financial and operational impact of any changes</li><li>
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design</li><li>
Empower the customers through demonstration and presentation of the proposed solution/ prototype
</li><li>Maintain relationships with customers to optimize business integration and lead generation</li><li>
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
2. Engage with delivery team to ensure right solution is proposed to the customer
 </p><p>a. Periodic cadence with delivery team to:</p><ul><li>
Provide them with customer feedback/ inputs on the proposed solution</li><li>
Review the test cases to check 100% coverage of customer requirements</li><li>
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer</li><li>
Deploy and facilitate new change requests to cater to customer needs and requirements
</li><li>Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback</li><li>
Conduct Integration Testing and User Acceptance demo&acirc;&#128;&#153;s testing to validate implemented solutions and ensure 100% success rate</li><li>
Use data modelling practices to analyze the findings and design, develop improvements and changes</li><li>
Ensure 100% utilization by studying systems capabilities and understanding business specifications
</li><li>Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer</li></ul><p>
 b. Support Project Manager/ Delivery Team in delivering the solution to the customer</p><ul><li>
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant</li><li>
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans</li><li>
Ensure Customer Satisfaction through quality deliverable on time</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
3. Build domain expertise and contribute to knowledge repository
</p><ul><li>Engage and interact with other BA&acirc;&#128;&#153;s to share expertise and increase domain knowledge across the vertical</li><li>
Write whitepapers/ research papers, point of views and share with the consulting community at large</li><li>
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements</li><li>
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Deliver</b></p><div><div><div><b>
No.</b></div><div><b> Performance Parameter</b></div><div><b> Measure</b></div></div><br>
<div><div>
1.</div><div> Customer Engagement and Delivery Management</div><div> PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.</div></div><br>
<div><div>
2.</div><div> Knowledge Management</div><div> No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter</div></div></div></div></div></div><br>
<p></p>
Mandatory Skills: Change Practice SME.<br>
<p></p>
Experience: 5-8 Years.<br>
<p></p>
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role Purpose</b></p><p>
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Do</b></p><p>
1. Customer requirements gathering and engagement
</p><ul><li>Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
</li><li>Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
</li><li>Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements</li><li>
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs</li><li>
Understand and communicate the financial and operational impact of any changes</li><li>
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design</li><li>
Empower the customers through demonstration and presentation of the proposed solution/ prototype
</li><li>Maintain relationships with customers to optimize business integration and lead generation</li><li>
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
2. Engage with delivery team to ensure right solution is proposed to the customer
 </p><p>a. Periodic cadence with delivery team to:</p><ul><li>
Provide them with customer feedback/ inputs on the proposed solution</li><li>
Review the test cases to check 100% coverage of customer requirements</li><li>
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer</li><li>
Deploy and facilitate new change requests to cater to customer needs and requirements
</li><li>Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback</li><li>
Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate</li><li>
Use data modelling practices to analyze the findings and design, develop improvements and changes</li><li>
Ensure 100% utilization by studying systems capabilities and understanding business specifications
</li><li>Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer</li></ul><p>
 b. Support Project Manager/ Delivery Team in delivering the solution to the customer</p><ul><li>
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant</li><li>
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans</li><li>
Ensure Customer Satisfaction through quality deliverable on time</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
3. Build domain expertise and contribute to knowledge repository
</p><ul><li>Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical</li><li>
Write whitepapers/ research papers, point of views and share with the consulting community at large</li><li>
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements</li><li>
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Deliver</b></p><div><div><div><b>
No.</b></div><div><b> Performance Parameter</b></div><div><b> Measure</b></div></div><br>
<div><div>
1.</div><div> Customer Engagement and Delivery Management</div><div> PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.</div></div><br>
<div><div>
2.</div><div> Knowledge Management</div><div> No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter</div></div></div></div></div></div><br>
<p></p>
Reinvent your world.&iquest;We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

Business Analyst - L3

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role Purpose</b></p><p>
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Do</b></p><p>
1. Customer requirements gathering and engagement
</p><ul><li>Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
</li><li>Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
</li><li>Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements</li><li>
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs</li><li>
Understand and communicate the financial and operational impact of any changes</li><li>
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design</li><li>
Empower the customers through demonstration and presentation of the proposed solution/ prototype
</li><li>Maintain relationships with customers to optimize business integration and lead generation</li><li>
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
2. Engage with delivery team to ensure right solution is proposed to the customer
 </p><p>a. Periodic cadence with delivery team to:</p><ul><li>
Provide them with customer feedback/ inputs on the proposed solution</li><li>
Review the test cases to check 100% coverage of customer requirements</li><li>
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer</li><li>
Deploy and facilitate new change requests to cater to customer needs and requirements
</li><li>Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback</li><li>
Conduct Integration Testing and User Acceptance demo&acirc;&#128;&#153;s testing to validate implemented solutions and ensure 100% success rate</li><li>
Use data modelling practices to analyze the findings and design, develop improvements and changes</li><li>
Ensure 100% utilization by studying systems capabilities and understanding business specifications
</li><li>Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer</li></ul><p>
 b. Support Project Manager/ Delivery Team in delivering the solution to the customer</p><ul><li>
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant</li><li>
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans</li><li>
Ensure Customer Satisfaction through quality deliverable on time</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
3. Build domain expertise and contribute to knowledge repository
</p><ul><li>Engage and interact with other BA&acirc;&#128;&#153;s to share expertise and increase domain knowledge across the vertical</li><li>
Write whitepapers/ research papers, point of views and share with the consulting community at large</li><li>
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements</li><li>
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Deliver</b></p><div><div><div><b>
No.</b></div><div><b> Performance Parameter</b></div><div><b> Measure</b></div></div><br>
<div><div>
1.</div><div> Customer Engagement and Delivery Management</div><div> PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.</div></div><br>
<div><div>
2.</div><div> Knowledge Management</div><div> No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter</div></div></div></div></div></div><br>
<p></p>
Mandatory Skills: Payments.<br>
<p></p>
Experience: 5-8 Years.<br>
<p></p>
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

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