customer engagement manager

Nessovo solutions

<p>We are hiring an experienced <b>Customer Engagement Manager (Outbound Sales)</b> for outbond campaign to manage our telesales executives, drive online sales growth, and ensure excellent customer engagement. Candidate will be responsible for achieving sales targets, mentoring the team, and optimizing sales processes for maximum efficiency.</p><p><b>Key Responsibilities</b></p><ul><li>Lead, motivate, and supervise a team of <b>telesales executives</b> to achieve individual and team sales targets.</li><li>Develop and implement effective telesales strategies to drive online sales and meet revenue goals.</li><li>Monitor team performance through KPIs (conversion rate, call quality, sales volume, customer satisfaction).</li><li>Provide regular coaching, training, and performance feedback to enhance team productivity.</li><li>Ensure excellent <b>customer engagement</b> through effective communication, relationship building, and prompt query resolution.</li><li>Collaborate with marketing teams to align telesales activities with digital campaigns and promotions.</li><li>Prepare and present sales reports, forecasts, and insights to management.</li><li>Maintain up-to-date knowledge of products, services, and competitor offerings to guide the team effectively.</li><li>Handle escalated customer concerns and resolve issues to ensure client satisfaction and retention.</li><li>Recruit, onboard, and train new telesales team members when required.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s preferred).</li><li>Proven experience (3&ndash;5 years) in telesales/online sales, with at least 1&ndash;2 years in a supervisory or team lead role.</li><li>Strong track record of meeting and exceeding sales targets.</li><li>Excellent leadership, coaching, and people management skills.</li><li>Solid understanding of online sales channels, digital customer engagement, and CRM systems.</li><li>Exceptional communication, negotiation, and problem-solving abilities.</li><li>Proficiency in MS Office and sales/CRM software (HubSpot, Salesforce, or similar).</li><li>Ability to thrive in a fast-paced, target-driven environment.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package with attractive incentives/commissions.</li><li>Career growth opportunities in a fast-growing organization.</li><li>Training and professional development support.</li><li>A dynamic and collaborative work environment.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Engagement Manager (Outbound Sales)

Wipro

<div>
 Job description:
 <br/>
 <br/>
 Job Description
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 </p>
 ͏
 <p>
  <strong>
   Do
  </strong>
 </p>
 <p>
  1. Customer requirements gathering and engagement
 </p>
 <ul>
  <li>
   Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
  </li>
  <li>
   Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
  </li>
  <li>
   Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
  </li>
  <li>
   Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
  </li>
  <li>
   Understand and communicate the financial and operational impact of any changes
  </li>
  <li>
   Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
  </li>
  <li>
   Empower the customers through demonstration and presentation of the proposed solution/ prototype
  </li>
  <li>
   Maintain relationships with customers to optimize business integration and lead generation
  </li>
  <li>
   Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
  </li>
 </ul>
 ͏
 <p>
  2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 </p>
 <p>
  &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 </p>
 <ul>
  <li>
   Provide them with customer feedback/ inputs on the proposed solution
  </li>
  <li>
   Review the test cases to check 100% coverage of customer requirements
  </li>
  <li>
   Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
  </li>
  <li>
   Deploy and facilitate new change requests to cater to customer needs and requirements
  </li>
  <li>
   Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
  </li>
  <li>
   Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate
  </li>
  <li>
   Use data modelling practices to analyze the findings and design, develop improvements and changes
  </li>
  <li>
   Ensure 100% utilization by studying systems capabilities and understanding business specifications
  </li>
  <li>
   Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
  </li>
 </ul>
 <p>
  &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 </p>
 <ul>
  <li>
   Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
  </li>
  <li>
   Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
  </li>
  <li>
   Ensure Customer Satisfaction through quality deliverable on time
  </li>
 </ul>
 ͏
 <p>
  3.&nbsp;Build domain expertise and contribute to knowledge repository
 </p>
 <ul>
  <li>
   Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical
  </li>
  <li>
   Write whitepapers/ research papers, point of views and share with the consulting community at large
  </li>
  <li>
   Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  </li>
  <li>
   Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
  </li>
 </ul>
 ͏
 <p>
  <strong>
   Deliver
  </strong>
 </p>
 <strong>
  No.
 </strong>
 <strong>
  Performance Parameter
 </strong>
 <strong>
  Measure
 </strong>
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 <p>
  &nbsp;
 </p>
 <p>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 </p>
</div>


Business Analyst L1

<div>
 Job description:
 <br/>
 <br/>
 Job Description
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 </p>
 ͏
 <p>
  <strong>
   Do
  </strong>
 </p>
 <p>
  1. Customer requirements gathering and engagement
 </p>
 <ul>
  <li>
   Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
  </li>
  <li>
   Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
  </li>
  <li>
   Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
  </li>
  <li>
   Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
  </li>
  <li>
   Understand and communicate the financial and operational impact of any changes
  </li>
  <li>
   Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
  </li>
  <li>
   Empower the customers through demonstration and presentation of the proposed solution/ prototype
  </li>
  <li>
   Maintain relationships with customers to optimize business integration and lead generation
  </li>
  <li>
   Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
  </li>
 </ul>
 ͏
 <p>
  2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 </p>
 <p>
  &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 </p>
 <ul>
  <li>
   Provide them with customer feedback/ inputs on the proposed solution
  </li>
  <li>
   Review the test cases to check 100% coverage of customer requirements
  </li>
  <li>
   Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
  </li>
  <li>
   Deploy and facilitate new change requests to cater to customer needs and requirements
  </li>
  <li>
   Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
  </li>
  <li>
   Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate
  </li>
  <li>
   Use data modelling practices to analyze the findings and design, develop improvements and changes
  </li>
  <li>
   Ensure 100% utilization by studying systems capabilities and understanding business specifications
  </li>
  <li>
   Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
  </li>
 </ul>
 <p>
  &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 </p>
 <ul>
  <li>
   Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
  </li>
  <li>
   Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
  </li>
  <li>
   Ensure Customer Satisfaction through quality deliverable on time
  </li>
 </ul>
 ͏
 <p>
  3.&nbsp;Build domain expertise and contribute to knowledge repository
 </p>
 <ul>
  <li>
   Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical
  </li>
  <li>
   Write whitepapers/ research papers, point of views and share with the consulting community at large
  </li>
  <li>
   Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  </li>
  <li>
   Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
  </li>
 </ul>
 ͏
 <p>
  <strong>
   Deliver
  </strong>
 </p>
 <strong>
  No.
 </strong>
 <strong>
  Performance Parameter
 </strong>
 <strong>
  Measure
 </strong>
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 <p>
  &nbsp;
 </p>
 <p>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Experience: 8-10 Years
  <br/>
  .
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
 </p>
</div>


Business Analyst - L5

<div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Role Purpose</b></p><p>
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Do</b></p><p>
1. Customer requirements gathering and engagement
</p><ul><li>Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
</li><li>Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
</li><li>Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements</li><li>
Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs</li><li>
Understand and communicate the financial and operational impact of any changes</li><li>
Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design</li><li>
Empower the customers through demonstration and presentation of the proposed solution/ prototype
</li><li>Maintain relationships with customers to optimize business integration and lead generation</li><li>
Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
2. Engage with delivery team to ensure right solution is proposed to the customer
 </p><p>a. Periodic cadence with delivery team to:</p><ul><li>
Provide them with customer feedback/ inputs on the proposed solution</li><li>
Review the test cases to check 100% coverage of customer requirements</li><li>
Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer</li><li>
Deploy and facilitate new change requests to cater to customer needs and requirements
</li><li>Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback</li><li>
Conduct Integration Testing and User Acceptance demo&acirc;&#128;&#153;s testing to validate implemented solutions and ensure 100% success rate</li><li>
Use data modelling practices to analyze the findings and design, develop improvements and changes</li><li>
Ensure 100% utilization by studying systems capabilities and understanding business specifications
</li><li>Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer</li></ul><p>
 b. Support Project Manager/ Delivery Team in delivering the solution to the customer</p><ul><li>
Define and plan project milestones, phases and different elements involved in the project along with the principal consultant</li><li>
Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans</li><li>
Ensure Customer Satisfaction through quality deliverable on time</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p>
3. Build domain expertise and contribute to knowledge repository
</p><ul><li>Engage and interact with other BA&acirc;&#128;&#153;s to share expertise and increase domain knowledge across the vertical</li><li>
Write whitepapers/ research papers, point of views and share with the consulting community at large</li><li>
Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements</li><li>
Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
&#847;</b></h2></div><div><p><b>
Deliver</b></p><div><div><div><b>
No.</b></div><div><b> Performance Parameter</b></div><div><b> Measure</b></div></div><br>
<div><div>
1.</div><div> Customer Engagement and Delivery Management</div><div> PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.</div></div><br>
<div><div>
2.</div><div> Knowledge Management</div><div> No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter</div></div></div></div></div></div><br>
<p></p>
Mandatory Skills: Business Analysis.<br>
<p></p>
Experience: 5-8 Years.<br>
<p></p>
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div>

Business Analyst - L4

Homzmart

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Homzmart
 </strong>
 is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 Homzmart is looking for a strategic and data-driven CRM Manager to lead customer retention and lifecycle marketing efforts. The role focuses on designing and executing CRM strategies that increase customer engagement, drive repeat purchases, and maximize customer lifetime value (CLV). The ideal candidate has experience in e-commerce CRM tools, customer segmentation, personalized communication, and campaign optimization across email, SMS, push notifications, and more.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute multi-channel CRM strategies to improve customer retention and loyalty.
  </li>
  <li>
   Own the customer lifecycle journey and map communication strategies for each stage (welcome, reactivation, win-back, etc.)
  </li>
  <li>
   Manage and optimize campaigns across CRM channels: email, SMS, push notifications, in-app messages, etc.
  </li>
  <li>
   Segment customers based on behavior, purchase history, and engagement to drive targeted messaging.
  </li>
  <li>
   Analyze campaign performance (open rates, CTRs, conversions, churn, CLV) and continuously improve results.
  </li>
  <li>
   Work closely with marketing, tech, product, and design teams to align CRM campaigns with brand and business goals.
  </li>
  <li>
   Maintain CRM tools and ensure data hygiene, integration, and automation flows are running smoothly.
  </li>
  <li>
   Personalize and localize customer communications using dynamic content and data-driven logic.
  </li>
  <li>
   A/B test content, timing, frequency, and segmentation to optimize effectiveness.
  </li>
  <li>
   Stay updated with CRM trends, tools, and regulations (e.g., data privacy and opt-in rules).
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business, or a related field.
  </li>
  <li>
   4&ndash;6 years of experience in CRM, customer engagement, or lifecycle marketing (e-commerce experience is highly preferred).
  </li>
  <li>
   Strong knowledge of CRM platforms (e.g., Salesforce, HubSpot, Klaviyo, Braze, or similar).
  </li>
  <li>
   Hands-on experience with marketing automation, segmentation, and personalization.
  </li>
  <li>
   Strong analytical skills with the ability to interpret data and turn it into actionable insights.
  </li>
  <li>
   Solid understanding of customer journeys and behavior-based targeting.
  </li>
  <li>
   Excellent communication skills and attention to detail.
  </li>
  <li>
   Familiarity with A/B testing tools and campaign performance metrics.
  </li>
  <li>
   Knowledge of data privacy and opt-in regulations (GDPR, etc.).
  </li>
 </ul>
</div>


CRM Manager

Dengage

<div>
 <p>
  D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
  <br/>
 </p>
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 :
 <br/>
 <ul>
  <li>
   <strong>
    Customer Onboarding
   </strong>
   : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
   <br/>
  </li>
  <li>
   <strong>
    Relationship Management
   </strong>
   : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
   <br/>
  </li>
  <li>
   <strong>
    Customer Health Monitoring
   </strong>
   : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
   <br/>
  </li>
  <li>
   <strong>
    Issue Resolution
   </strong>
   : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
   <br/>
  </li>
  <li>
   <strong>
    Training and Education
   </strong>
   : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
   <br/>
  </li>
  <li>
   <strong>
    Renewals &amp; Upselling
   </strong>
   : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
   <br/>
  </li>
  <li>
   <strong>
    Customer Advocacy
   </strong>
   : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
   <br/>
  </li>
  <li>
   <strong>
    Metrics and Reporting
   </strong>
   : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
   <br/>
  </li>
  <li>
   <strong>
    Churn Prevention
   </strong>
   : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Proven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
   <br/>
  </li>
  <li>
   Strong understanding of SaaS business models and customer success principles.
   <br/>
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
   <br/>
  </li>
  <li>
   Ability to analyze customer data, identify trends, and proactively offer solutions.
   <br/>
  </li>
  <li>
   Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
   <br/>
  </li>
  <li>
   Problem-solving mindset with the ability to navigate complex customer issues.
   <br/>
  </li>
  <li>
   Strong organizational and multitasking skills with a focus on details.
   <br/>
  </li>
  <li>
   Bachelor's degree in Business, Marketing, or related field (preferred).
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <ul>
  <li>
   <strong>
    Growth Opportunities
   </strong>
   : Access to professional development and career growth within a rapidly expanding SaaS company.
   <br/>
  </li>
  <li>
   <strong>
    Collaborative Culture
   </strong>
   <strong>
    :
   </strong>
   Work in a supportive and innovative environment where your contributions are valued.
   <br/>
  </li>
  <li>
   <strong>
    Competitive Benefits
   </strong>
   <strong>
    :
   </strong>
   <strong>
   </strong>
   Enjoy a comprehensive benefits package.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
  <br/>
  <br/>
  <br/>
 </strong>
</div>


Customer Success Manager- Pakistan

PayTech Group

<div>
 <strong>
  Job Title:
 </strong>
 Cards Portfolio Manager
 <br/>
 <br/>
 <strong>
  Term:
 </strong>
 12 months
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Kuwait City, Kuwait
 <br/>
 <br/>
 <strong>
  Division:
 </strong>
 Cards
 <br/>
 <br/>
 <strong>
  Reports to:
 </strong>
 Head of Cards Portfolio
 <br/>
 <br/>
 <strong>
  Relevant experience:
 </strong>
 5 years in card portfolio management, lifecycle marketing, or customer engagement roles within the banking or financial services sector.
 <br/>
 <br/>
 <strong>
  Mandatory requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in card portfolio performance analysis.
  </li>
  <li>
   Strong understanding of customer lifecycle marketing (Cards).
  </li>
  <li>
   Immediately available
  </li>
  <li>
   English and Arabic is preferred.
  </li>
  <li>
   Proficiency in SQL, Excel, and data visualisation tools (e.g. Tableau, Power BI)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PURPOSE OF THE PROJECT
  <br/>
  <br/>
 </strong>
 To enhance customer acquisition, engagement, and retention through targeted, data-informed lifecycle marketing strategies that optimize card portfolio performance and align with business objectives.
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 <strong>
  Key Activities
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 </strong>
 <strong>
  Core Responsibilities And Accountabilities
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 </strong>
 <ul>
  <li>
   Analyze debit and credit card portfolio performance across acquisition, activation, usage, and retention metrics.
  </li>
  <li>
   Identify and recommend targeted campaigns to drive spend, reduce attrition, and increase customer engagement.
  </li>
  <li>
   Collaborate with Product and Marketing teams to design and launch lifecycle campaigns.
  </li>
  <li>
   Monitor campaign performance and provide actionable insights for continuous improvement.
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  <li>
   Conduct competitive benchmarking and market analysis to inform strategy.
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  <li>
   Prepare and present regular portfolio performance reports to senior stakeholders.
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  <li>
   Ensure compliance with internal risk policies.
  </li>
  <li>
   Develop and execute multi-channel lifecycle marketing campaigns (email, mobile, digital, direct mail)
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  <li>
   Partner with cross-functional teams (Product, Risk, Compliance, Legal) to ensure campaign alignment and governance.
  </li>
  <li>
   Continuously test, measure, and optimize campaign effectiveness using A/B testing and performance analytics.
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   <br/>
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  </li>
 </ul>
 <strong>
  KPIs
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  <br/>
 </strong>
 <ul>
  <li>
   Increase in card activation and usage rates
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  <li>
   Reduction in customer attrition
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  <li>
   Campaign ROI and conversion rates
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  <li>
   Customer engagement metrics (e.g., open/click rates, spend lift)
  </li>
  <li>
   Compliance and audit adherence
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  </li>
 </ul>
 <strong>
  Knowledge And Experience
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 </strong>
 <ul>
  <li>
   Bachelors degree in Marketing, Business, Economics, or related field
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  <li>
   Experience in financial services, preferably in cards or payments
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  <li>
   Strong analytical and storytelling skills using data
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   Understanding of customer segmentation and personalization strategies
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  <li>
   Familiarity with marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign)
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   <br/>
  </li>
 </ul>
 <strong>
  Mandatory Skills**
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  <br/>
 </strong>
 <ul>
  <li>
   SQL and Excel for data analysis
  </li>
  <li>
   Cards Portfolio Management
  </li>
  <li>
   Campaign performance tracking and reporting
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  <li>
   Stakeholder communication and presentation
  </li>
  <li>
   Regulatory awareness in financial marketing
  </li>
  <li>
   Project management and cross-functional collaboration
   <br/>
  </li>
 </ul>
</div>


Cards Portfolio Manager

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