customer engagement manager

Huntington Bank

<div><h1 class="jobSectionHeader"><b>Description
</b></h1><div><p>The Engagement Manager is a key member of the Commercial Strategy team responsible for leading strategic engagements across Commercial Banking's lines of business. This individual will partner directly with senior leaders and business unit heads to design, execute, and deliver high impact strategic initiatives that drive growth, improve efficiency, and support the bank's long-term vision.
</p></div><div><p>Engagements span a wide range of strategic priorities, including identifying new growth markets, new products, and new industries, as well as enhancing product offerings, strengthening the coverage model, evolving the business operating model, and improving services and processes. The role requires a blend of strategic thinking, stakeholder management, and the ability to translate complex analysis into clear, actionable recommendations for executive and Board level audiences.
</p></div><p></p><p><b>Duties and Responsibilities:
</b></p><ul><li><div><div><p><b>Strategic Engagement Leadership
</b></p></div><div><ul><li><p>Lead end - to - end strategic and/or transformational engagements across Commercial Banking, including scoping, hypothesis development, analysis, and recommendation delivery
</p></li></ul></div><div><ul><li><p>Partner with business leaders across Middle Market, Corporate and Specialty, Asset Finance, Capital Markets, and shared services to identify and advance strategic priorities
</p></li></ul></div><div><ul><li><p>Manage and lead multiple concurrent engagements and engagement teams with defined timelines, milestones, and deliverables while ensuring quality and strategic rigor
</p></li></ul></div><p></p><div><p><b>Executive Materials
</b></p></div><div><ul><li><p>Author and co-develop executive management presentations that communicate strategy, progress, and outcomes (inc., Board of Directors presentations, executive summaries, and senior leadership briefing materials )
</p></li></ul></div><div><ul><li><p>Synthesize complex data, market research, and business performance into compelling narratives for the Board, CEO, and CFO audiences
</p></li></ul></div><p></p><div><p><b>Cross Functional Coordination
</b></p></div><div><ul><li><p>Facilitate alignment across functions (marketing, digital, credit, operations, sales enablement) to ensure strategic initiatives are coordinated and integrated
</p></li></ul></div><div><ul><li><p>Lead workshops, working sessions, and stakeholder alignment meetings to drive consensus and action planning
</p></li></ul></div><p></p><div><p><b>Market Research and Competitive Analysis
</b></p></div><div><ul><li><p>Conduct market sizing, competitive benchmarking, and best in class assessments to inform strategic recommendations and new market entry decisions
</p></li></ul></div><div><ul><li><p>Leverage expert networks, industry data, and internal analytics to support hypothesis testing and business case development
</p></li></ul></div></div><p></p><div><div><p><b>Strategic Planning and OKR Management
</b></p></div><div><ul><li><p>Contribute to the development and tracking of Commercial Priority Initiatives (CPIs), OKRs, and the annual strategic planning process
</p></li></ul></div><div><ul><li><p>Support Quarterly and Annual business reviews, ensuring initiatives are on track and aligned to segment objectives
</p></li></ul></div><p></p><div><p><b>Team Development and Culture
</b></p></div><div><ul><li><p>Mentor and develop junior team members (Associates, Analysts) through structured coaching, project collaboration, and professional development
</p></li></ul></div><div><ul><li><p>Champion team culture by advocating for high value, deep engagements over high volume throughput, and by driving initiatives that strengthen team effectiveness
</p></li></ul></div></div></li></ul><p></p><p><b>Basic Qualifications:
</b></p><ul><li>Bachelor&rsquo;s/Undergraduate degree in Finance , Economics, Business, Engineering, or a related field
</li><li>Worked at a leading management consulting firm, ideally with some experience in financial services
</li><li>5 years of experience including a successful track record of developing investment banking business strategy, management consulting, financial modeling and analysis, competitive analysis, and strategic corporate planning.
</li><li>1+ years experience as an engagement manager/project leader
</li><li>Demonstrated ability to work with ambiguity and complex strategic analysis projects
</li><li>Strong analytical skills
</li><li>Project management skills
</li><li>Team player
</li><li>Strong communication (written and verbal) skills
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Master&rsquo;s degree
</li><li>2+ years of direct experience in strategic management consulting or wholesale financial services strategy is strongly preferred having achieved the role of manager
</li><li>Executive-level presence
</li><li>Ability to navigate and work with all levels within an organization
</li><li>Ability to work and manage with ambiguity
</li><li>Strong coaching and mentoring skills
</li><li>Strong research skills and desire to expand knowledge
</li><li>Ability to synthesize analysis and research into practical strategic insights and recommendations (critical thinking and assessment)
</li><li>Ability to manage multiple individuals and complex engagements
</li><li>Prior experience in commercial banking strategy, wealth management, or business transformation consulting
</li></ul><p></p><p>#LI-DS23
</p><p>#LI-onsite<br>
</p><p><br>
<b>Exempt Status: (Yes </b>= not eligible for overtime pay) ( <b>No </b>= eligible for overtime pay)
</p>Yes
<p></p><p><b>Workplace Type:
</b></p>Office
<p></p><p>Our Approach to <b>Office </b>Workplace Type
</p><p></p><p>Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
</p><p></p><p>Huntington is an Equal Opportunity Employer.</p><p></p><p><br>
</p><p></p><p><b>Note to Agency Recruiters: </b>Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</p></div>

Engagement Manager, Commercial Bank Strategy

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Marketing is seeking an experienced Email Marketing Manager, Nurture to drive email channel strategy for our demand generation and product-led growth portfolio. This role is responsible for managing global email marketing initiatives focused on accelerating pipeline progression through strategic audience segmentation, lifecycle journey design, and continuous optimization.<br>
<br>
Key job responsibilities<br>
<ul><li>Define and execute email channel strategy for assigned nurture programs, including audience segmentation frameworks, lifecycle journey architecture, and A/B testing protocols</li><li>Plan, develop, and execute multi-touch nurture campaigns that accelerate prospect engagement and pipeline progression</li><li>Continuously optimize nurture campaigns to improve engagement, conversion rates, and pipeline velocity</li><li>Measure how email initiatives impact team goals, customer engagement metrics, program goals, and overall pipeline contribution</li><li>Regularly review, interpret, and communicate nurture performance metrics, funnel progression trends, and optimization insights to peers and managers</li><li>Accelerate progress by driving decisions on nurture cadence, content sequencing, and suppression/targeting logic</li><li>Develop technical and creative requirements for nurture campaigns in partnership with IDC core teams, marketing operations, and creative teams</li><li>Communicate effectively with stakeholders across core campaign teams, marketing operations, localization, and creative teams</li><li>Participate in recruiting and hiring processes, and mentor others on email best practices</li></ul><br>
A day in the life<br>
You'll spend your mornings reviewing campaign performance and deciding what to optimize next &mdash; maybe a subject line test, maybe a segment refinement. Midday often means partnering with campaign teams to fine-tune journey logic or suppression rules. Afternoons shift toward the bigger picture: analyzing funnel data, building a case for a cadence change, or sharing insights with your manager or team. Some weeks are heavy on campaign builds; others are more strategy and measurement. You'll also pitch in on team-wide projects like testing frameworks or mentoring peers on segmentation.<br>
<br>
About the team<br>
We're a global email marketing team focused on helping cloud customers discover the right solutions at the right time. We design and optimize nurture programs that guide prospects through their decision-making journey &mdash; from early awareness to active evaluation. You'll work alongside other email strategists, marketing partners, and content creators who care deeply about the customer experience. We test constantly, share learnings openly, and push each other to improve. If you like connecting data to creative strategy and seeing measurable impact on how customers engage, you'll feel at home here.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>4+ years of professional non-internship marketing experience</li><li>Experience building and optimizing multiple, simultaneous marketing campaigns</li><li>Experience managing or working within cross-functional marketing and creative teams</li><li>Experience delivering paid media campaigns spanning TV, print ads and digital/social channels</li><li>Experience using data and metrics to drive improvements</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion</li><li>Experience equally comfortable building strategic marketing plans and executing at a tactical level</li><li>Experience in multi-territory campaign management</li><li>Experience in digital marketing and content production timelines and process</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 86,700.00 - 151,700.00 USD annually<br>
USA, WA, Seattle - 82,700.00 - 137,900.00 USD annually</div><p></p>

Email Marketing Manager, Nurture, AWS Integrated Demand Center

North Carolina Asian Americans Together

<div><p><b>Salary:</b> $70,000- $75,000 with Benefits</p><p><b>
Location: </b>Main office in Raleigh, NC; hybrid (2 days in office, 3 remote). Occasional travel across the</p><p>
Triangle and other parts of the state is required.</p><p>
Applications will be reviewed on a rolling basis until the position is filled</p><p><b>
About The Organizations</b></p><p>
North Carolina Asian Americans Together (NCAAT) is a nonpartisan, nonprofit organization</p><p>
committed to supporting equity and justice for all by fostering community among Asian Americans</p><p>
and allies in North Carolina through civic engagement, leadership development, grassroots</p><p>
mobilization, and political participation.</p><p>
NCAAT in Action (NCAATIA) builds political power among Asian Americans and allies in North</p><p>
Carolina through voter education, progressive advocacy, and leadership development.</p><p><b>
Benefits</b></p><p>
NCAAT and NCAAT in Action offer full‑time employees health, dental, and vision insurance; paid</p><p>
time off for vacations and wellness days; and a 401k plan. We support work‑life balance with</p><p>
flexible scheduling and occasional remote work, depending on project needs. Employees receive a</p><p>
yearly professional development stipend that can be used toward Asian language courses, training,</p><p>
or other development resources.</p><p><b>
Position Summary</b></p><p>
The Membership Engagement Manager is a mid‑level role responsible for building and sustaining a</p><p>
dynamic, values‑driven membership program across North Carolina. This role centers on</p><p>
relationship building, organizing, and data‑informed strategies to grow a diverse base and deepen</p><p>
member engagement rooted in shared purpose. Ideal for someone passionate about community</p><p>
power and belonging, the position offers opportunity for growth and leadership as the membershipprogram evolves. While this role does not supervise full‑time staff, the manager will coordinate</p><p>
with volunteers and collaborate across multiple departments.</p><p><b>
Key Leadership Competencies</b></p><ul><li>Community Engagement and Service Orientation</li><li>Program and Project Management</li><li>Data‑Driven Decision Making</li><li>Cultural Competency and Inclusion</li><li>Collaboration and Teamwork</li></ul><p><b>
Key Responsibilities</b></p><p><b>
Own and steer NCAAT/IA's Regional cohort program</b></p><ul><li>Innovate on and facilitate NCAAT/IA's regional cohort program in Charlotte, Raleigh,</li></ul><p>
Fayetteville, and Greensboro.</p><ul><li>Ensure region-specific events are held that take into account needs and are informed by</li></ul><p>
members' strengths and interests, while maintaining alignment with NCAAT's work.</p><ul><li>Help build regional cohort members' knowledge of advocacy work in collaboration with</li></ul><p>
NCAAT's program team to move them to action, including campaign building and public</p><p>
comments on advocacy issues.</p><p><b>
Own daily member communications and pipeline building</b></p><ul><li>Strengthen and build upon member relationships across North Carolina through 1:1 coffee</li></ul><p>
chats, hosting member events, and connecting members to relevant NCAAT program areas.</p><ul><li>Build upon a newly developed mission‑aligned strategy to grow and deepen membership</li></ul><p>
across North Carolina.</p><ul><li>Build clear engagement pathways from sign‑up to active participation and leadership.</li><li>Ensure membership efforts are responsive to feedback and evolving community needs.</li><li>Cultivate a welcoming and empowering member experience rooted in cultural diversity.</li></ul>
Use storytelling, narrative strategy, and relational organizing to recruit and retain members.<p><b><br>
Cross‑T eam Collaboration and Integration</b></p><ul><li>Be the owner and facilitator of the weekly membership team meetings (including members</li></ul><p>
of the data team and leadership team) to keep stakeholders abreast of membership needs,</p><p>
issues, and programming.</p><ul><li>Work with Community, Youth, Voter Engagement, Advocacy, and Communications teams to</li></ul><p>
embed membership across programs.</p><ul><li>Represent NCAAT and NCAATIA at outreach events, including occasional tabling and</li></ul><p>
community activities.</p><p><b><br>
Data, Learning, and Optimization</b></p><ul><li>Collaborate closely with the data team to ensure NCAAT's membership growth model is</li></ul><p>
aligned with our theory of power building and change.</p><ul><li>Use tools like VAN and EveryAction to track member growth and engagement.</li><li>Refine and monitor membership KPIs (1:1s held, membership tier definitions, growth, and</li></ul><p>
numbers within the model); refine strategies based on data and community insights.</p><p></p><p><b>
Internal Leadership and Volunteer Coordination</b></p><ul><li>Manage the membership budget with strategic oversight.</li><li>Coordinate and support volunteers, and coach staff across departments in centering</li></ul><p>
membership in their work for particular, discrete projects (all-hands events).</p><ul><li>Contribute member feedback and stories to organizational learning and strategy.</li></ul><p><b>
Preferred Qualifications</b></p><p>
Experience developing a membership program, issue campaign, or political campaign\</p><p>
Experience in base building and growing participation in communities of color or</p><p>
immigrant communities</p><p>
Proficiency in data systems (EveryAction, VAN, Scale to Win) and experience</p><p>
setting/assessing KPIs</p><p>
Budget management experience with strategic resource use</p><ul><li>Excellent project management and multitasking skills</li><li>Strong interpersonal and communication skills across diverse audiences</li><li>Fluency or proficiency in an Asian language</li></ul><p>
Demonstrated commitment to racial equity and justice</p><p><b>
Additional Expectations</b></p><ul><li>Flexibility to occasionally work evenings or weekends</li><li>Willingness to support organization‑wide efforts beyond core responsibilities, including</li></ul><p>
civic engagement events or team‑based mobilizations</p><ul><li>Must have reliable transportation and a valid NC driver's license</li><li>Applications will be reviewed on a rolling basis until the position is filled</li></ul><p></p><p>
NCAAT is an equal opportunity employer and welcomes applicants without regard to race, color,</p><p>
religion, sex, national origin, gender, gender identity, age, or disability. Women, people of color,</p><p>
LGBTQ+ individuals, and others from historically marginilized groups are encouraged to apply.</p><p>
</p><p>syEa7NqBEl</p></div>

Membership Engagement Manager

Sprinklr

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p>
Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.</p><p><br>
</p><p>As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.
</p><p></p><p>The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
</p><p></p><p><b>Main Responsibilities</b>
</p><ul><li><p>Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.</p></li><li><p>
Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
</p></li><li><p>Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
</p></li><li><p>Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.</p></li><li><p>
Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
</p></li><li><p>Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.</p></li><li><p>
Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
</p></li><li><p>Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
</p></li><li><p>Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
</p></li><li><p>Develop relationships with key customers for growth and upside
</p></li><li><p>Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
</p></li></ul><p></p><p><b>Desired Skills and Experience</b>
</p><ul><li><p>Previous experience in business development, professional services delivery or services sales</p></li><li><p>
Bachelor&rsquo;s degree required
</p></li><li><p>Fluency in English and Arabic required, additional languages beneficial</p></li><li><p>
Ability to work individually and as member of a team
</p></li><li><p>Decisive, quick thinking, reliable, and likes to take ownership
</p></li><li><p>Attention to detail but flexible with a can-do attitude
</p></li><li><p>Passion for solving client challenges and commitment to client delight
</p></li><li><p>Experience in contact center / customer service software industry is preferred
</p></li><li><p>Extremely strong written, verbal communication and presentation skills
</p></li><li><p>Competency working in a highly-matrixed environment
</p></li><li><p>Flexible and adaptable self-starter with strong relationship-building skills
</p></li><li><p>Takes initiative and approaches all tasks and projects proactively
</p></li><li><p>Ability to prioritise and complete multiple tasks with little to no supervision
</p></li><li><p>Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers</p></li></ul><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div><p></p>

Lead Engagement Manager

TAWANTECH

<div>Job Summary<p>
We are seeking an experienced Engagement Manager / Stream Lead to drive strategic transformation initiatives within the banking and financial services sector. The ideal candidate will possess a strong consulting background, exceptional stakeholder management skills, and proven experience leading complex workstreams across strategy, business transformation, analytics, and commercial optimization programs.</p><p>
This role requires a highly analytical and client-facing professional capable of engaging with senior executives, managing cross-functional teams, and delivering measurable business outcomes. The position is focused on strategic advisory and transformation rather than traditional IT implementation or operational support.</p>
Key Responsibilities<ul><li>
Lead and manage strategic workstreams within large-scale banking transformation programs.</li><li>
Drive business strategy, operating model transformation, performance improvement, and commercial optimization initiatives.</li><li>
Develop executive-level presentations, business cases, strategic recommendations, and transformation roadmaps.</li><li>
Engage with senior client stakeholders, including C-suite executives and business leaders, to align objectives and drive decision-making.</li><li>
Structure and oversee complex analyses, ensuring data-driven insights and actionable recommendations.</li><li>
Coordinate cross-functional teams and ensure timely delivery of project milestones and outcomes.</li><li>
Identify risks, dependencies, and opportunities across workstreams and proactively manage stakeholder expectations.</li><li>
Support business development activities, proposal development, and client relationship management.</li><li>
Facilitate workshops, steering committees, and executive governance forums.</li><li>
Mentor junior consultants and team members while promoting best practices in project delivery.</li></ul><br>
<b>
Requirements</b><br>
<br>
Required Qualifications<ul><li>
7&ndash;12 years of professional experience in management consulting, banking transformation, corporate strategy, or related fields.</li><li>
Proven experience leading complex strategic initiatives and workstreams.</li><li>
Strong executive communication, presentation, and stakeholder management capabilities.</li><li>
Demonstrated ability to influence senior leadership and drive strategic decision-making.</li><li>
Experience managing multiple stakeholders in fast-paced and complex environments.</li><li>
Strong analytical, problem-solving, and structured thinking skills.</li><li>
Bachelor's degree in Business, Finance, Economics, Engineering, or a related field.</li><li>
Excellent verbal and written communication skills.</li></ul>
Preferred Qualifications<ul><li>
Banking or Financial Services industry experience.</li><li>
Experience with leading consulting firms or strategy consulting practices.</li><li>
Exposure to banking transformation, operating model redesign, growth strategy, customer strategy, digital transformation, or commercial optimization initiatives.</li><li>
MBA or advanced degree from a reputable institution.</li><li>
Experience working with executive committees and board-level stakeholders.</li><li>
Riyadh-based candidates are strongly preferred.</li><li>
Arabic and English language proficiency is preferred for client-facing engagements.</li></ul></div>

Engagement Manager / Stream Lead

ActioNet

<div><div><div>ActioNet is seeking a Customer Requirements Manager to support a Government client&rsquo;s IT Branch Office by serving as the primary interface between customers, stakeholders, and infrastructure delivery teams. This role is responsible for managing customer demand, translating business requirements into actionable infrastructure solutions, and coordinating the delivery of compute, storage, and cloud services across enterprise environments. The ideal candidate combines strong customer engagement, service delivery management, cloud awareness, and operational coordination to ensure successful execution of infrastructure modernization and lifecycle initiatives.</div><div></div><div><b>
Location: Remote position. Candidates located in the Eastern Time Zone are preferred to support team collaboration and customer engagement requirements.</b></div><div></div><div><b>
Responsibilities</b></div><div><b>
Customer Relationship &amp; Requirements Management</b></div><ul><li>
Serve as the primary point of contact for assigned customers and partner organizations supporting infrastructure and cloud services.</li><li>
Develop and maintain strong customer relationships while managing ongoing service demand and delivery expectations.</li><li>
Gather, document, validate, and prioritize business and technical requirements.</li><li>
Translate customer requirements into infrastructure solutions aligned with enterprise standards and approved service offerings.</li><li>
Conduct recurring meetings with assigned branch leadership to review status, priorities, risks, and upcoming infrastructure initiatives.</li><li>
Support customers in developing migration and modernization plans related to End of Support (EOS) hardware and operating systems.</li><li>
Maintain customer communications including status reporting, action tracking, meeting facilitation, and executive updates.</li></ul><div><b>
Infrastructure &amp; Cloud Service Coordination</b></div><ul><li>
Coordinate the full lifecycle of infrastructure requests including provisioning, deployment, expansion, migration, and decommission activities.</li><li>
Support customer requests for compute, server, storage, and cloud resources through established implementation processes.</li><li>
Partner with engineering and cloud teams to perform initial assessments and validate solution feasibility.</li><li>
Coordinate technical reviews for standard cloud service delivery initiatives.</li><li>
Oversee delivery activities including server builds, storage requests, cloud onboarding, and infrastructure scaling efforts.</li><li>
Manage ServiceNow requests and change activities (CHGs) through completion.</li><li>
Track cloud service requests and ensure timely fulfillment and communication.</li></ul><div><b>
Service Delivery &amp; Portfolio Oversight</b></div><ul><li>
Manage customer and partner portfolios to ensure alignment between business objectives and IT service capabilities.</li><li>
Monitor delivery schedules, dependencies, risks, issues, and escalations.</li><li>
Coordinate migration and cutover activities across infrastructure and cloud initiatives.</li><li>
Support incident escalation and facilitate resolution across delivery teams.</li><li>
Track customer demand trends to support forecasting and capacity planning.</li><li>
Develop executive dashboards, delivery metrics, and operational reporting including trackers and Quad Charts.</li></ul><div><b>
Cloud Financial Operations &amp; Governance</b></div><ul><li>
Support AWS and Azure cloud portfolio management and customer cloud adoption initiatives.</li><li>
Coordinate customer funding activities and support cost tracking for cloud and on-premises services.</li><li>
Produce monthly showback reporting and support Apptio cost management processes.</li><li>
Ensure cloud resource tagging and billing accuracy.</li><li>
Recommend cost optimization opportunities including right-sizing, intelligent tiering, and retirement of unused infrastructure.</li><li>
Support acquisition tracking and financial visibility for customer projects.</li><li>
Maintain governance alignment, service policies, and customer agreements where applicable.</li></ul><div><b>
Continuous Improvement &amp; Strategic Initiatives</b></div><ul><li>
Drive continual service improvement efforts focused on delivery processes, automation opportunities, communications, and documentation.</li><li>
Support governance and process optimization initiatives to improve service delivery effectiveness.</li><li>
Lead coordination for infrastructure delivery projects and enterprise operational initiatives.</li><li>
Support modernization efforts including platform upgrades, cloud enablement, enterprise monitoring, and infrastructure transformation programs.</li><li>
Facilitate resolution activities for enterprise service issues and cross-functional operational challenges.</li><li>
Support strategic initiatives focused on cloud scalability, automation, and operational excellence.</li></ul></div><div>
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!</div><div>
</div><div><b>
Core Capabilities:</b></div><ul><li><div>
Advanced and Managed IT Services</div></li><li><div>
Agile Software Development</div></li><li><div>
DevSecOps</div></li><li><div>
Cybersecurity</div></li><li><div>
Health IT</div></li><li><div>
C4ISR &amp; SIGINT</div></li><li><div>
Data Center Engineering &amp; Operations</div></li><li><div>
Engineering &amp; Installation</div></li></ul><div><b>
Why ActioNet?</b></div><div>
</div><div>
At ActioNet, our Passion for Quality is at the heart of everything we do:</div><ul><li><div>
Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.</div></li><li><div>
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.</div></li><li><div>
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.</div></li></ul><div>
ActioNet is proud to be named a Top Workplace for the thirteen year in a row (2014 - 2026). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.</div><div>
</div><div><b>
What's in It For You?</b></div><div>
</div><div>
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?</div><div>
ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div>
</div><div>
Full-Time Employees are eligible to participate in our ActioNet&rsquo;s Benefits Program:</div><ul><li><div>
Medical Insurance</div></li><li><div>
Vision Insurance</div></li><li><div>
Dental Insurance</div></li><li><div>
Life and AD&amp;D Insurance</div></li><li><div>
401(k) Savings Plan</div></li><li><div>
Education and Professional Training</div></li><li><div>
Flexible Spending Accounts (FSA)</div></li><li><div>
Employee Referral and Merit Recognition Programs</div></li><li><div>
Employee Assistance and Identity Theft Protection</div></li><li><div>
Paid Holidays: 11 per year</div></li><li><div>
Paid Time Off (PTO)</div></li><li><div>
Disability Insurance</div></li></ul><div>
ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div>
</div><div><b>
********Direct Applicants, only. No Agencies, No third-party recruiters, please********</b></div></div>

Customer Relationship Manager (Infrastructure and Cloud)

Instacart

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><p><b>
Overview</b></p>
<p>
The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team &mdash; purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners. As the AI Engagement Manager, you are the operational backbone of the engagement &mdash; the person who makes complex, multi-stakeholder AI engagements actually move. This is an orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P&amp;L. You own the partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary bridge between field execution and R&amp;D &mdash; all while managing multiple engagements simultaneously in an environment where the playbook is still being written.</p><p></p><p><b><br>
About the Job</b></p>
<ul>
<li><b>Own the full AI engagement arc</b>. From first discovery through sustained workflow adoption &mdash; serving as the external partner's single point of contact across every phase while driving scope, timelines, milestones, and escalations and keeping cross-functional workstreams aligned and moving. There is no &quot;launch and hand off&quot; in this model.</li>
<li><b>Drive requirements and delivery precision.</b> Shape engagement structure, align on objectives, translate partner needs into a clear execution plan, and track against it with rigor. Surface risks early and keep stakeholders &mdash; partner and internal &mdash; ahead of problems, not behind them.</li>
<li><b>Champion continuous quality.</b> In AI engagements there's no single gate &mdash; value is proven iteratively. You oversee the testing and feedback loops that ensure the platform is performing against real partner workflows, track adoption progress, and stay on top of the change management work that determines whether a deployment becomes a lasting behavior change.</li>
<li><b>Hold the R&amp;D feedback loop.</b> You are accountable for ensuring field learnings flow back to R&amp;D and that R&amp;D delivers on agreed roadmap commitments. When either side of the loop breaks down, you own the escalation.</li>
<li><b>Build playbooks.</b> Identify reusable patterns across engagements and turn them into scalable delivery frameworks the whole pod can use. We are early; what you build now will become the foundation for how this team operates at scale.</li>
<li><b>Own engagement economics. </b>Track the full cost structure of every active engagement &mdash; resource allocation across the pod, time spent per workstream, and cost card inputs &mdash; and maintain a running view of cost-to-deliver across the portfolio. Surface cost/benefit signals to inform prioritization and go/no-go decisions on new engagements. As the pod scales, your cost data becomes the foundation for delivery efficiency benchmarks.</li>
<li><b>This is a field-first role.</b> Travel is part of the job &mdash; expect to be on-site at partner locations during key engagement phases, with travel that could reach 50%+ at peak. Presence matters in this model.</li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p>
Minimum Qualifications</p>
<ul>
<li>8+ years in technical project management, enterprise engagement management, or a related field &mdash; with a track record of delivering complex, multi-stakeholder technical programs end to end to external enterprise clientele.</li>
<li>Demonstrated experience managing programs across the full software development lifecycle &mdash; from requirements definition and scoping through build, test, and launch &mdash; including the ability to identify and manage risk, develop detailed work plans, and allocate resources across concurrent workstreams.</li>
<li>Technical fluency sufficient to hold credible conversations with partner engineering teams, understand AI/ML implementations and integration dependencies, and manage technically complex delivery workstreams without being the technical expert in the room.</li>
<li>Experience building and maintaining engagement cost models &mdash; tracking resource utilization, time allocation, and cost inputs across concurrent programs and translating those into cost/benefit analysis that informs business and deal-level decisions.</li>
<li>Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives. An expert in facilitating highly productive internal and external meetings - and creating assets and processes which drive project clarity at every step.</li>
<li>Comfort operating in ambiguous, fast-moving environments where structure doesn't yet exist.</li>
<li>Proficiency across program management tools (Jira, Asana, Smartsheet), collaboration and documentation platforms (Confluence, Google Workspace), and executive-level presentation tools (PowerPoint, Google Slides).</li>
<li>Bachelor's degree in Technology, Engineering, Business, or related field, or equivalent practical experience.</li>
<li>Willingness to travel ~50% within North America.</li></ul><br>
<p></p>
<p>
Preferred Qualifications</p>
<ul>
<li>Experience managing AI, data platform, or systems integration deployments at enterprise scale.</li>
<li>Background in retail tech, e-commerce, operations, or CPG.</li>
<li>Experience working at the intersection of engineering, product, and commercial teams.</li>
<li>Familiarity with agentic AI platforms, LLM APIs, or RAG-based systems &mdash; enough to be conversant with partners and contextualize where Instacart's platform fits.</li>
<li>Familiarity with CRM tools (Salesforce), BI and reporting platforms (Tableau, Looker, Power BI), and workshop facilitation tools (Miro, Lucidspark) &mdash; enough to stay aligned with pipeline, interpret engagement metrics, and run a working session when needed.</li>
<li>PMP or equivalent program management credentials.</li>
<li>Prior work in a forward-deployed, embedded, or startup environment.</li>
</ul>
<p>#LI-Remote</p></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$214,000 - $226,000 USD</p></div><div><p>
WA</p><p>
$205,000 - $216,500 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$196,000 - $207,000 USD</p></div><div><p>
All other states</p><p>
$178,000 - $188,000 USD</p></div></div></div>

AI Engagement Manager

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