customer engagement manager

<div><div>Vacancy Name<div> Global Customer Engagement Manager</div></div> 
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Requisition No<div> VN3937</div></div> 
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Time Type<div> Full Time</div></div> 
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Location<div> Gurgaon Office</div></div> 
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Additional Location</div> 
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Country<div> India</div></div> 
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Job Description<div><div><div>
Technology&hellip;...or technology that breathes life into work? 
SHL, People Science. People Answers. 
 
Are you ready to elevate your sales or account management career with a global leader that combines the strength of an established brand and the agility of a start-up? 
SHL, a world-renowned HR SaaS organization, partners with top global companies to transform their workplaces. 
As a Global Customer Engagement Manager (GCEM), you&rsquo;ll drive customer success through deep adoption, proactive engagement, and strategic partnership. The CEGM is accountable for driving usage, monitoring customer health, and enabling successful renewals and upsells through strategic account engagement. 
An excellent benefits package are offered in a culture where career development with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. 
 
What will you be doing:
<ul><li>Champion product adoption and ensure SHL solutions create meaningful business impact.</li><li>
Build inclusive, trust-based relationships with diverse stakeholders to align on shared goals.</li><li>
Drive collaborative onboarding, value reviews, usage insight, and QBRs with cross-functional teams.</li><li>
Monitor customer health, address difficulties proactively, and assist renewals and growth opportunities.</li><li>
Develop engagement plans and executive reports that highlight ROI and collective success.</li></ul>
 
What we are looking for from you: 
Essential
<ul><li>Demonstrated experience in customer success, account management, or solution consulting (SaaS/HR Tech preferred).</li><li>
Proven experience to direct diverse, strategic enterprise or global customer portfolios.</li><li>
Well-versed in using CRM and customer data platforms (Salesforce experience a plus).</li><li>
Strong communicator with inclusive collaboration and stakeholder management skills.</li><li>
Precise and detail-oriented, leveraging data and feedback to drive improvement.</li></ul>
Desirable
<ul><li>Inclusive collaborator, effective across cultures and time zones to drive customer success.</li><li>
Passionate about building strong partnerships and turning customer goals into measurable impact.</li></ul>
 
Get in touch: 
Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable and friendly Talent Acquisition team. Choose a new path with SHL.</div></div> 
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About Us<div><div><div><ul><li>
We unlock the possibilities of businesses through the power of people, science and technology.</li><li>
We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.</li><li>
When you inspire and transform people&rsquo;s lives, you will experience the greatest business outcomes possible. SHL&rsquo;s products insights, experiences, and services can help achieve growth at scale.</li></ul></div></div> 
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What SHL can offer you<div><div><div>
Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL&rsquo;s business and culture (find out more about DEI and accessibility at SHL)
<ul><li>Employee benefits package that takes care of you and your family.</li><li>
Support, coaching, and on-the-job development to achieve career success</li><li>
A fun and flexible workplace where you&rsquo;ll be inspired to do your best work (find out more LifeAtSHL)</li><li>
The ability to transform workplaces around the world for others.</li></ul>
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.</div></div></div></div></div>

Global Customer Engagement Manager

Anand Poddar Group

DIGITAL ENGAGEMENT MANAGER (DEM) &ndash; MAHINDRA DEALERSHIPObjective of the RoleTo drive digital presence, leads, and customer engagement for the dealership across all online and CRM platforms. The DEM ensures that every digital inquiry converts into a potential sales opportunity, enhancing brand visibility and customer satisfaction.Key Responsibilities<ul><li>Lead Management</li><li>Manage and monitor digital leads received from Mahindra&rsquo;s portals (MLMS, DMS, Dealer website, Auto portals, etc.).</li><li>Ensure timely response and follow-up by sales teams.</li><li>Track and report lead conversion ratios daily.</li><li>Social Media &amp; Digital Marketing</li><li>Manage dealership&rsquo;s Facebook, Instagram, Google, YouTube pages.</li><li>Plan and execute paid promotions, festive posts, and engagement campaigns.</li><li>Coordinate with the OEM digital agency for creatives and campaigns.</li><li>CRM &amp; Customer Retention</li><li>Update and monitor CRM entries for all inquiries and deliveries.</li><li>Ensure customer database accuracy and contactability.</li><li>Support in customer feedback management and online review handling (Google ratings, social platforms).</li><li>Reporting &amp; Analysis</li><li>Share daily/weekly digital performance reports with Sales Manager and Dealer Principal.</li><li>Analyze source-wise lead performance and suggest improvements.</li><li>Training &amp; Coordination</li><li>Train sales consultants on digital tools, lead handling, and CRM usage.</li><li>Work closely with Mahindra Regional Digital Teams for updates and support.</li></ul>Key Skills Required<ul><li>Knowledge of digital marketing tools (Google Ads, Meta Ads, SEO basics).</li><li>Good communication and analytical skills.</li><li>Familiarity with DMS, MLMS, and CRM platforms.</li><li>Proficiency in MS Excel and PowerPoint for reporting.</li></ul>Qualification &amp; Experience<ul><li>Qualification: Graduate / MBA in Marketing, Digital Media, or IT.</li><li>Experience: 2&ndash;5 years in digital marketing, CRM, or automobile sales support roles.</li></ul>ReportingReports to: Sales Manager / CRM Head / Dealer Principal Works closely with: Sales Consultants, OEM Digital Team, and CRM ExecutivesJob Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthWork Location: In person

Digital Engagement Manager

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
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 Review the test cases to check 100% coverage of customer requirements
 </li>
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 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
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 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
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 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
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 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
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 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
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 Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical
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 Write whitepapers/ research papers, point of views and share with the consulting community at large
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 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 3-5 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L3

Deciphera Pharmaceuticals

<div>Job Description 
Role Summary
We are seeking a strategic, high-energy Associate Director of Key Customer Engagement to join our Commercial team. This highly visible role will be pivotal in shaping and executing customer engagement strategies across the Sarcoma franchise, supporting both QINLOCK and ROMVIMZA.
From managing peer-to-peer initiatives and congress execution to developing relationships with leading Key Opinion Leaders (KOLs), this role sits at the intersection of strategy, field execution, and patient impact.
Key Responsibilities 
Key Customer Engagement (25%)
<ul><li>Develop a deep understanding of the disease landscapes and contribute to the key customer engagement strategy and execution of the tactical plan</li><li>
Assisting in developing a KOL (Key Opinion Leader) target list, improvement of product advocacy, and identification of future/rising KOLs within disease states of interest</li><li>
Oversee key opinion leader contracts and payments in collaboration with compliance</li><li>
Assist the KCE Lead with one-to-one engagements with key customers</li></ul>
Peer to Peer Initiatives (30%)<ul><li>
Manage the day-to-day operations, execution and budget for Peer-to-Peer Programs (e.g., Speaker Bureau)</li><li>
Assist with pre-program training as necessary</li><li>
Provide feedback on educational formats/channels to maintain desired levels of HCP engagement throughout the product lifecycle</li></ul>
Congresses (30%)<ul><li>
Partner with marketing operations and medical on the logistics and execution for all congresses, inclusive of booth and marketing materials development and pull-through in partnership with brand</li><li>
Analyze congress performance metrics and insights</li><li>
Aid in the customer engagement, outreach, and discussion with relevant HCPs during key congresses</li></ul>
Insights (15%)<ul><li>
Assist in the management of a key customer profile &amp; insights database</li><li>
Contribute to obtaining KOL feedback on key market events and impact to our respective products</li></ul> 

Qualifications 
Required Qualifications<ul><li>
Bachelor&rsquo;s/Master&rsquo;s degree in a relevant business-related and/or life sciences field and 10+ years of experience, with 5+ years marketing experience commercial in pharmaceutical and/or biotech or related field</li><li>
Strong collaborator with the ability to build and maintain cross functional relationships</li><li>
Experience managing and overseeing external agency partners and budgets</li><li>
Ability to thrive independently and with ambiguity, with an entrepreneurial mindset and track record of exploring new ways of working</li><li>
Eager to work in a fast-paced environment, striving for excellence in everything we do, alongside a team driven by improving the lives of patients</li><li>
Ability to travel 35% of the time</li></ul>
Preferred Capabilities<ul><li>
Prior experience in a sales/customer facing role/advocacy development or HCP marketing role is strongly preferred</li><li>
Prior experience in Oncology and/or Rare Disease strongly preferred</li><li>
Prior launch experience preferred</li><li>
Operational knowledge of the regulatory, legal, compliance review process strongly preferred</li></ul> 

Additional Information 
Deciphera is committed to fair and equitable compensation practices. The base salary pay range for this role is $175,000 - $240,702. Actual compensation packages will depend on various factors, including, but not limited to depth of experience, education, skillset, overall performance and/or location.
Deciphera believes in providing a competitive compensation and benefits package to all employees. Our base salary is just one component of Deciphera&rsquo;s competitive total rewards strategy that also includes annual performance bonus, a long-term incentive plan, full range of benefits and other incentive compensation plans (if applicable)
Benefits:<ul><li>
Competitive salary and annual bonus.</li><li>
Comprehensive benefits package including medical, dental, vision insurance, 401(k) retirement plan with company match, and more.</li><li>
Generous parental leave and family planning benefits.</li><li>
Outstanding culture and opportunities for personal and professional growth.</li></ul>
Apply Now: Join us in our mission to improve the lives of people with cancer. Apply today to become a part of our dynamic team!<div></div>
EQUAL EMPLOYMENT OPPORTUNITY INFORMATION
Deciphera is committed to equal employment opportunity and values diversity. To ensure that we comply with reporting requirements, we invite you complete the confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment. This information will also be treated confidentially. We are committed to make all hiring decisions and other employment decisions on a non-discriminatory basis.</div>

Associate Director, Key Customer Engagement, Sarcoma

Qiddiya Investment Company

<div>At Qiddiya Investment Company, we are on a journey to redefine the landscape of entertainment and leisure in Saudi Arabia. We are seeking a highly motivated Senior Manager - Customer Experience to lead our initiatives in creating unforgettable experiences for our visitors and stakeholders.
Key Responsibilities:<ul>
<li>
Design and oversee the execution of comprehensive customer experience strategies, ensuring alignment with overall business goals and branding.</li>
<li>Analyze customer feedback and behavior to derive insights for improving service delivery and customer engagement initiatives.</li>
<li>Lead cross-functional teams in implementing customer experience enhancement projects from ideation to execution.</li>
<li>Develop customer experience metrics, KPIs, and benchmarks to track performance and identify areas for improvement.</li>
<li>Foster a customer-centric culture throughout the organization by training and mentoring staff on best practices in customer service and engagement.</li>
<li>Stay abreast of industry trends and emerging technologies that can enhance customer experiences and integrate them into our offerings.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>A minimum of 9 years of experience in customer experience management, preferably in hospitality, tourism, or large-</li>
</ul>
Benefits
Comprehensive benefits package</div>

Senior Manager - Customer Experience

Misli

<div>
 
 🚀
 
 Join our growing Marketing team as CRM Campaign Manager!
 
 
 
 
 
 
 If you are passionate about designing impactful customer journeys, driving loyalty through data-driven campaigns, and working in a fast-paced, innovative industry, this role is for you. As part of our Marketing Department, you will report directly to the CRM Director and collaborate closely with both the
 
 CRM Analytics
 
 and broader Marketing teams to create meaningful customer engagement.
 
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Business Administration, Statistics, or a related field (Master&rsquo;s degree is a plus),
 </li>
 <li>
 7/10+ years of proven experience in CRM and campaign management, ideally in fast-paced digital industries,
 </li>
 <li>
 Excellent command of English, both verbal and written,
 </li>
 <li>
 Strong organizational and project management skills with the ability to prioritize and deliver multiple projects on time,
 </li>
 <li>
 Analytical mindset with a track record of turning insights into impactful actions,
 </li>
 <li>
 Customer-centric, creative, and innovative thinker who thrives on problem-solving,
 </li>
 <li>
 Hands-on experience with real-time marketing and customer engagement platforms,
 </li>
 <li>
 SQL knowledge is a strong plus (ability to query and analyze customer data is highly valued).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What you&rsquo;ll be doing
 
 
 
 
 
 <ul>
 <li>
 Plan, design, and execute CRM campaign strategies across multiple channels (plan, set up, launch, monitor, optimize),
 </li>
 <li>
 Create daily, weekly, and monthly campaign calendars, ensuring alignment with business goals,
 </li>
 <li>
 Build customer journeys and workflows, targeting the right customers with the right offers through the right channels,
 </li>
 <li>
 Run A/B tests to optimize customer experience and maximize commercial performance,
 </li>
 <li>
 Develop and implement onboarding flows to boost early engagement and retention,
 </li>
 <li>
 Define and apply a clear contact policy to deliver seamless omnichannel customer experiences,
 </li>
 <li>
 Work in close collaboration with the CRM Analytics team to leverage insights, refine targeting, and ensure campaigns drive measurable impact,
 </li>
 <li>
 Collaborate with marketing and related teams to drive cross-functional initiatives,
 </li>
 <li>
 Ensure smooth execution of routine operations with high attention to detail,
 </li>
 <li>
 Leverage SQL for customer data analysis to support campaign design, segmentation, and performance evaluation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Misli Elektronik &Scedil;ans Oyunlar&inodot; ve Yay&inodot;nc&inodot;l&inodot;k A.&Scedil;. &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metnine buradan ula&scedil;abilirsiniz.
 
 
 
 
</div>

CRM Campaign Manager

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