customer engagement manager

Prime BPO5

<p>Prime BPO 5 is hiring <b>Customer Engagement Specialists (CES)</b> for outbound <b>US sales campaigns</b>. This opportunity is ideal for <b>fresh graduates</b> and <b>experienced call center agents</b> looking for growth and uncapped earnings.</p><p><b>Responsibilities:</b></p><ul><li>Promote products/services and close sales</li><li>Meet daily and monthly sales targets</li><li>Maintain professional call quality and compliance</li></ul><p><b>Requirements:</b></p><ul><li>6 months experience in US sales campaign <b>OR</b> fresh graduates with excellent English</li><li>Willing to work night shift</li><li>Not a student or employed elsewhere</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary + <b>uncapped commission</b></li><li>Paid annual leaves</li><li>Performance-based promotions &amp; incentives</li><li>Professional work environment</li></ul><p><b>Apply Now:</b><br/>WhatsApp CV: <b>+92 319 9675139</b><br/>Walk-in Interviews: 2nd Floor, Kamran Javeed Plaza, Above Askari Bank,<br/>Near Khwaja Corporation Chowk, Adiala Road, Rawalpindi</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs75,000.00 per month</p><p>Experience:</p><ul><li>call center: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Customer Engagement Specialist

Darwinbox

<div><div><div>Job Description</div>
<div><p><b>About Darwinbox</b>:</p>
<p>Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.</p>
<p><b>Role Summary</b>:</p>
<p>Lead end-to-end implementation of Darwinbox HCM solutions (Core HR, Payroll, Time &amp; Attendance, Performance, etc.), ensuring seamless delivery from kick-off through go-live and post-implementation support. We are looking for an experienced professional to lead end-to-end deployments of Darwinbox HCM solutions, ensuring successful delivery from project initiation to post-go-live support. The role involves managing the full project lifecycle&mdash;including planning, configuration, testing, integrations, and training&mdash;while collaborating with cross-functional teams and driving stakeholder alignment through governance and cadence meetings. The ideal candidate has 8&ndash;15 years of experience in HRMS/SaaS implementations, including at least 4 years with platforms like Darwinbox, Workday, or Oracle Fusion. Strong project governance, stakeholder management, HR process knowledge, and familiarity with tools like JIRA, Excel, and SQL are essential. PMP/Agile certifications and an MBA are desirable.</p>
<p><b>Key Responsibilities:</b></p>
<ul><li>Define project scope, objectives, milestones, and resource allocation</li>
<li>Drive full project lifecycle: planning, configuration, testing (UAT), deployment, and post-go-live support</li>
<li>Conduct discovery sessions to gather business requirements and translate them into system configurations</li>
<li>Manage stakeholders (clients, HR, IT, internal teams), run governance calls, SteerCo meetings, and weekly cadences</li>
<li>Identify, escalate, and resolve project risks, issues, assumptions, and dependencies</li>
<li>Track project health metrics, maintain documentation, manage change requests, and control deliverables</li>
<li>Collaborate with product and technical teams on integrations, data migration, and reporting</li>
<li>Lead user training sessions, manage change adoption, and ensure client readiness.</li>
</ul><p><b>Requirement :</b></p>
<ul><li>8&ndash;15 years' experience in HRMS/SaaS implementation (HR domain preferred), with 4+ years in Darwinbox/Workday/OracleFusion HCM deployments</li>
 <li>Bachelor&rsquo;s degree in Business, IT, or related field; MBA is a plus</li>
<li>Arabic speaking is must</li>
 <li>Certifications like Darwinbox, PMP, PRINCE2, or Agile CSM preferred</li>
 <li>Strong knowledge of HR processes: Core HR, payroll, leave, attendance, performance management.</li>
<li>Excellent stakeholder management and communication skills</li>
 <li>Proficient in planning tools (JIRA, Zoho Projects, MS Project) and MS Office suite</li>
 <li>Familiarity with data migration, APIs, Excel/SQL/spreadsheets</li>
 <li>Strong project governance, risk mitigation, and multi-stakeholder coordination capabilities</li>
 <li>Ability to prioritize, multitask, and drive projects under tight timeline</li></ul></div></div></div>
<br><div><div>Job Snapshot</div>
<div><div><div>Updated Date</div>
<div>17-08-2026</div>
</div><div><div>Job ID</div>
<div>DBJobID_249</div>
</div><div><div>Department</div>
<div>Professional Services</div>
</div><div><div>Location</div>
Dubai, Dubai, United Arab Emirates
</div><div><div>Experience</div>
<div>6 - 10 Years</div>
</div><div><div>Employee Type</div>
<div>Full-time</div></div></div></div>

Engagement Manager ( HCM Implementation)

Al-Futtaim

<div><p><b>Job Requisition ID: </b>180336</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the role</b><br>
We are currently looking for a Senior Marketing Manager &ndash; Automall to lead the marketing strategy, demand generation agenda and customer acquisition engine for Automall in the UAE. The role will be responsible for strengthening the Automall brand, driving qualified leads, improving digital conversion and supporting the next phase of channel-led growth across used-car retail, partnerships, referrals, export opportunities and customer lifecycle engagement.<br>
This is a senior commercial marketing role requiring strong ownership of performance marketing, campaign planning, CRM-led engagement, agency management, stakeholder influence and data-led optimization. The successful candidate will work closely with Sales, Buying, Pricing, Digital, CRM, Finance, Operations and external partners to translate business priorities into measurable marketing outcomes.</p><br>
<p></p>
<div><b>
What you will do</b><br>
<ul><li>Define and lead the annual Automall marketing strategy, campaign calendar and channel plan aligned to sales priorities, stock movement, customer acquisition targets and new business growth channels.</li><li>Own performance marketing across paid search, paid social, marketplaces, display, retargeting and other digital acquisition channels to generate quality leads and improve conversion efficiency.</li><li>Strengthening Automall&rsquo;s customer proposition as a trusted used-car business through brand campaigns, content, creative messaging, offer communication and customer engagement initiatives.</li><li>Develop marketing support for new growth channels including non-GCC sales, Japanese imports, export-led customer acquisition, driving school partnerships, Blue referral programmes, Orient Insurance opportunities and affinity or corporate channels.</li><li>Work with CRM and Digital teams to build lifecycle communication journeys that improve nurturing, enquiry follow-up, referral conversion, repeat engagement and post-purchase customer engagement.</li><li>Partner with Sales, Operations and agencies to ensure campaigns are executable, offers are clear, leads are routed effectively and showroom or digital teams are aligned on campaign mechanics.</li><li>Manage marketing analytics, budget tracking, campaign reporting and agency deliverables, ensuring marketing spending is linked to measurable traffic, leads, conversion, sales and margin contribution.</li></ul></div><br>
<p></p>
<div><b>
Required skills to be successful</b><br>
<ul><li>Strong experience in marketing strategy, annual planning and campaign management across digital, social, search, CRM, marketplace and offline channels.</li><li>Proven performance marketing capability with hands-on understanding of lead generation, funnel optimization, media ROI, cost per lead and cost per acquisition.</li><li>Strong understanding of customer acquisition, CRM journeys, customer segmentation, lifecycle marketing and digital conversion.</li><li>Ability to manage agencies, media budgets, creative development, campaign calendars and performance reporting.</li></ul></div><br>
<p></p>
<p><b>
About the team</b><br>
Automall is part of Al-Futtaim Automotive and operates within a dynamic used-car retail environment. The business is evolving from a core used-car retail and trade model into a broader used-car ecosystem, with growth opportunities across digital channels, export, non-GCC specification sales, referral programmes, insurance-linked customer acquisition and strategic partnerships.<br>
The role will work in a matrix environment across Automall Sales, Buying, Pricing, Operations, Digital, CRM, Finance, Legal, Blue, Orient Insurance, external agencies and partnership stakeholders. The team is commercially focused, fast-paced and highly collaborative, with a strong emphasis on measurable marketing outcomes and customer acquisition.</p><br>
<p></p>
<div><b>
What equips you for the role</b><br>
<ul><li>Degree-level qualification in Marketing, Business, Commerce, Digital Marketing, Communications or a related discipline.</li><li>Minimum 10+ years of relevant marketing experience, ideally with strong exposure to performance marketing, customer acquisition, campaign strategy and commercial marketing.</li><li>Experience leading marketing plans that directly support sales, leads, conversion, digital engagement and revenue outcomes.</li><li>Automotive, used cars, retail, marketplace, e-commerce, financial services or consumer digital experience would be highly preferred.</li><li>Practical understanding of UAE automotive, mobility, retail, digital marketplaces, social media, paid media and CRM-led customer journeys would be an advantage.</li><li>Ability to balance brand thinking with performance discipline, data-led decision making and fast-paced campaign execution.</li><li>Comfortable working in a matrix environment, managing ambiguity and constructively challenging agencies and stakeholders to improve outcomes.</li><li>Strong stakeholder management skills with the ability to influence Sales, Digital, CRM, Finance, Operations and external partner teams.</li><li>Excellent written, verbal and presentation skills with a data-led, customer-focused and outcome-driven approach.</li><li>Commercial mindset with the ability to link marketing activity to sales outcomes, stock movement, conversion and revenue contribution.</li></ul></div><p></p><p><b><br>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

Senior Marketing Manager

Perfume Unlimited LLC

<p><b>Job Summary</b></p><p>We are seeking an experienced and results-driven <b>Retail Manager</b> to oversee retail operations, drive sales performance, and ensure exceptional customer service across assigned stores. The ideal candidate will be responsible for leading store teams, achieving business targets, maintaining operational excellence, and ensuring compliance with company policies and brand standards.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee the daily operations of assigned retail stores to ensure smooth and efficient business performance.</li><li>Drive sales growth by achieving monthly, quarterly, and annual sales targets.</li><li>Monitor store performance through sales analysis, KPIs, and productivity reports.</li><li>Lead, coach, motivate, and develop Store Managers and retail staff to maximize performance.</li><li>Ensure high standards of customer service and promptly resolve customer complaints.</li><li>Conduct regular store visits to ensure compliance with company policies, SOPs, and brand standards.</li><li>Ensure visual merchandising standards are consistently maintained across all stores.</li><li>Monitor inventory levels, stock movements, and coordinate with the warehouse to maintain optimum stock availability.</li><li>Review sales, inventory, and operational reports and provide recommendations for business improvement.</li><li>Manage store staffing requirements, employee attendance, scheduling, and performance evaluations.</li><li>Coordinate promotional campaigns, product launches, and seasonal activities with the marketing team.</li><li>Control operational expenses and ensure cost-effective store management.</li><li>Ensure compliance with cash handling procedures, security policies, and health &amp; safety regulations.</li><li>Collaborate with the HR Department on recruitment, onboarding, training, disciplinary matters, and employee engagement.</li><li>Maintain regular communication with Head Office by providing operational updates, reports, and business insights.</li><li>Identify opportunities to improve customer experience, operational efficiency, and overall profitability.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.</li><li>Minimum <b>5&ndash;8 years</b> of experience in retail operations, with at least <b>3 years</b> in a Retail Manager or similar leadership role.</li><li>Strong leadership, people management, and coaching skills.</li><li>Proven track record of achieving sales targets and driving business growth.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Strong knowledge of retail operations, inventory management, and visual merchandising.</li><li>Proficiency in Microsoft Office and retail POS/ERP systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and manage multiple store operations.</li><li>Valid UAE driving license is an advantage.</li><li><b>Immediate joiners are highly preferred.</b></li></ul><p><b>Key Competencies</b></p><ul><li>Leadership &amp; Team Management</li><li>Retail Operations</li><li>Sales &amp; Business Development</li><li>Customer Service Excellence</li><li>Inventory &amp; Stock Management</li><li>Performance Management</li><li>Business Analysis &amp; Reporting</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving &amp; Decision Making</li><li>Time Management</li></ul><p>Pay: Up to AED15,000.00 per month</p><p>Work Location: In person</p>

Retail Manager (Perfume and Cosmetics Experience Only)

Transguard Group

<div><p>We are currently recruiting for a <b>Regional Manager &ndash; Facilities Management </b>to join our Total Facilities Management Team in Dubai.
</p><p><b>Scope
</b></p><p>The Regional Manager &ndash; Total Facilities Management is responsible for leading the commercial, operational, and service delivery performance of assigned Hard and Soft FM contracts across the UAE region. The role ensures all services are delivered in line with contractual commitments, financial targets, and client expectations while driving operational excellence, customer satisfaction, and continuous improvement. Through strong client engagement, effective resource management, and the integration of innovative and sustainable FM solutions, the Regional Manager safeguards contract profitability, enhances service quality, and supports long‑term business growth.
</p><p><b>Responsibilities
</b></p><p><b>Financial
</b></p><ul><li>Manage the commercial and contractual performance of all assigned TFM contracts, ensuring service delivery remains within contractual scope and approved budgets.
</li><li>Achieve and exceed contract profitability targets by monitoring P&amp;L performance, identifying variances, and implementing corrective actions.
</li><li>Lead revenue planning, budgeting, and forecasting activities for all contracts within the portfolio.
</li><li>Ensure accurate manpower alignment with billable positions and proactively manage staffing costs across Hard &amp; Soft services.
</li><li>Identify and implement cost‑saving initiatives that maintain or enhance service quality.
</li><li>Review and submit commercial and technical proposals for renewals, variations, and ad‑hoc works.
</li><li>Oversee timely and accurate invoicing in coordination with Finance and Central FM teams.
</li><li>Support business growth by identifying upselling opportunities and contributing operational insights to bids and tender submissions.
</li></ul><p><b>Process
</b></p><ul><li>Oversee the execution of Hard &amp; Soft FM operations, ensuring compliance with statutory regulations, client standards, and internal policies.
</li><li>Monitor resource utilization to ensure optimal deployment of manpower, equipment, and materials across all sites.
</li><li>Develop, review, and monitor SLAs/KPIs to ensure alignment with service delivery expectations and vendor performance.
</li><li>Review preventive and corrective maintenance programs, ensuring timely execution and quality workmanship.
</li><li>Conduct periodic audits and spot checks to validate service quality, safety compliance, and adherence to SOPs.
</li><li>Continuously update and improve SOPs for both Hard &amp; Soft services in line with industry best practices.
</li><li>Ensure accurate and effective use of CAFM systems for work order management, reporting, and data integrity.
</li><li>Lead mobilization and demobilization activities to ensure smooth transitions within budget and timelines.
</li><li>Mentor Operations Managers in addition to identifying gaps and create back-up as operationally required
</li></ul><p><b>Customer
</b></p><ul><li>Build and maintain strong, trust‑based relationships with clients through regular engagement, performance reviews, and strategic discussions.
</li><li>Conduct routine site visits to evaluate service quality, staff performance, and compliance with contractual obligations.
</li><li>Ensure all services delivered&mdash;Hard and Soft&mdash;meet or exceed SLA/KPI requirements, addressing any deviations promptly.
</li><li>Lead weekly/monthly client meetings to review performance, discuss improvement plans, and align on future requirements.
</li><li>Proactively plan manpower and resource requirements to meet operational peaks, seasonal demands, and client‑driven changes.
</li><li>Oversee staff mobilization, including onboarding, site induction, and role‑specific training.
</li><li>Collaborate with internal stakeholders (commercial, procurement, HR, finance, legal) to ensure seamless service delivery.
</li><li>Support bids/solutions team during tender submissions and renewals by providing technical and operational insights.
</li></ul><p><b>Innovation
</b></p><ul><li>Lead initial project planning, including logistics, sourcing, recruiting, and equipment/machinery requirements related to soft services and hard services.
</li><li>Identify opportunities for energy optimization and support the implementation of energy management initiatives in coordination with the Energy Management team.
</li><li>Introduce and integrate modern technologies such as IoT sensors, smart cleaning solutions, BMS enhancements, and automation tools to improve operational efficiency.
</li><li>Develop and present value‑added service roadmaps to clients, highlighting innovation, sustainability, and continuous improvement initiatives.
</li><li>Prepare case studies on successful projects, innovations, and operational improvements to support bids and internal knowledge sharing.
</li><li>Promote and implement sustainable FM practices aligned with UAE sustainability goals, client ESG objectives, and international FM standards.
</li></ul><p><b>Selection Criteria
</b></p><ul><li>Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or equivalent Total Facilities Management related services.
</li><li>Minimum experience of 8-10 years or above in management and service delivery of structured contracts (Where standard SLA/KPI applicable) including 5 years as a Manager handling multiple contracts.
</li><li>Technical knowledge of FM standards and processes.
</li><li>Certification preferred such as CFM, BICS, PMP, IOSH, NEBOSH and member of FM bodies such IFWM, BIFM, MEFMA etc.
</li><li>Strong knowledge of commercials and contractual P&amp;L.
</li><li>UAE driving license is mandatory.
</li><li>Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
</li><li>Ability to interpret design and built drawings of MEP, structural and Architectural.
</li><li>Strong analytical and interpersonal skills.
</li><li>Management and delivery of multiple FM contracts including soft and hard services FM contracts.
</li><li>Experience of handling various types of facilities such as residential, commercial, master communities, retails, banking, shopping malls, universities, royal palaces, schools etc.
</li><li>Strong communication and interpersonal skills.</li></ul></div>

Regional Manager-Facilities Management

Lean Supply Solutions

<p>About our company</p><p>We are a rapidly growing multinational third-party logistics (3PL) provider with multiple operations in USA, Canada, United Kingdom and Poland. We provide warehousing, distribution, eCommerce fulfillment, and value-added logistics services to customers in the retail, consumer products, and industrial sectors.</p><p>As we continue to grow, we are looking for an experienced, hands-on Operations Manager to lead our Atlanta warehouse operation.</p><p>Position Summary</p><p>The Operations Manager is responsible for the day-to-day management of warehouse and distribution operations while ensuring outstanding customer service, operational efficiency, safety, quality, and employee engagement.</p><p>This is a leadership role for someone who enjoys working in a fast-paced environment and is comfortable spending time on the warehouse floor ensuring client requirements are met, coaching employees, solving problems, and driving continuous improvement.</p><p>Key Responsibilities</p><ul><li>Manage daily warehouse and distribution operations.</li><li>Lead, coach, and develop a team of 20+ warehouse associates, team leads, and supervisors.</li><li>Ensure customer orders are processed accurately and shipped on time.</li><li>Monitor productivity, labor utilization, quality, inventory accuracy, and service KPIs.</li><li>Maintain a safe workplace and ensure compliance with all company policies and OSHA requirements.</li><li>Plan staffing requirements and manage labor efficiently.</li><li>Work closely with customers to ensure service expectations are consistently met.</li><li>Identify process improvements that increase efficiency and reduce operating costs.</li><li>Resolve operational issues quickly while maintaining a high level of customer satisfaction.</li><li>Support inventory control, cycle counting, receiving, shipping, and value-added services.</li><li>Foster a positive, accountable, and high-performance team culture.</li></ul><p>QualificationsRequired</p><ul><li>Minimum <b>3 years of management experience</b> in a <b>3PL, warehousing, distribution, or related logistics environment</b>.</li><li>Experience managing <b>20+ employees</b> in a warehouse operation.</li><li>Proven leadership in a fast-paced distribution environment.</li><li>Strong understanding of warehouse operations, inventory management, receiving, shipping, and order fulfillment.</li><li>Excellent organizational, communication, and problem-solving skills.</li><li>Ability to make decisions under pressure and manage multiple priorities.</li><li>Proficiency with Warehouse Management Systems (WMS) and Microsoft Office.</li></ul><p>Preferred</p><ul><li>Bachelor's degree in Supply Chain, Logistics, Business, or a related field (preferred but not required).</li><li>Experience with multi-client warehouse operations.</li><li>Continuous improvement experience (Lean, Six Sigma, or similar methodologies).</li><li>Experience working with KPI-driven operations.</li></ul><p>What We're Looking For</p><p>The ideal candidate is:</p><ul><li>A hands-on leader who enjoys being on the warehouse floor.</li><li>Highly organized with excellent attention to detail.</li><li>Customer-focused and results-oriented.</li><li>Comfortable working in a dynamic, fast-growing environment.</li><li>Passionate about developing people and building strong teams.</li><li>Motivated to grow with an expanding international organization.</li></ul><p>If you are an experienced operations leader who thrives in a fast-paced warehouse environment and wants to be part of an ambitious, growing organization, we encourage you to apply.</p><p>Pay: $60,000.00 - $95,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Work Location: In person</p>

Operations Manager

BELLOMASSI FOODSTUFF TRADING LLC

<p><b>Job Purpose</b>: The HR Manager will lead the development and execution of strategic HR initiatives that support the organization&rsquo;s long-term growth and talent needs. This role ensures the attraction, development, and retention of top talent while fostering a high-performance, inclusive workplace culture. The HR Manager will partner closely with senior leadership to drive organizational effectiveness, strengthen employer branding, and maintain full compliance with HR policies and legal standards</p><p><b>Job Responsibilities</b></p><p>As an HR Manager, your responsibilities will include:</p><p>1. <b>HR Strategy:</b> Develop and implement HR strategies and initiatives aligned with business objectives. Drive initiatives related to talent acquisition, retention, performance management, and employee engagement.</p><p>2. <b>Recruitment and Onboarding:</b> Oversee the recruitment process, including job postings, candidate sourcing, interviewing, and selection. Develop onboarding programs to ensure smooth integration of new hires into the organization.</p><p>3. <b>Employee Relations:</b> Provide guidance and support to managers and employees on HR policies, procedures, and employment laws. Resolve employee relations issues and conflicts in a fair and consistent manner.</p><p>4. <b>Performance Management:</b> Implement performance management processes, including goal setting, performance reviews, and feedback sessions. Provide coaching and support to managers on performance management best practices.</p><p>5. <b>Training and Development:</b> Identify training and development needs within the organization. Develop and implement training programs to enhance employee skills and competencies. Monitor and evaluate training effectiveness.</p><p>6. <b>Compensation and Benefits:</b> Oversee compensation and benefits programs, including salary benchmarking, incentive plans, and employee benefits packages. Ensure competitiveness and fairness in compensation practices.</p><p>7. <b>HR Compliance:</b> Ensure compliance with employment laws, regulations, and company policies. Keep abreast of changes in HR laws and regulations and implement necessary updates to policies and procedures.</p><p>8. <b>Employee Engagement:</b> Develop and implement initiatives to enhance employee engagement and morale. Conduct employee surveys, focus groups, and other feedback mechanisms to gather employee feedback and insights.</p><p>9. <b>HR Administration:</b> Oversee HR administrative functions, including payroll processing, benefits administration, and record-keeping. Ensure accuracy and confidentiality of HR data and records.</p><p>10. <b>HR Metrics and Reporting:</b> Develop and monitor HR metrics and KPIs to track HR performance and effectiveness. Prepare HR reports and analytics for senior management and stakeholders.</p><p><b>Requirements</b></p><ul><li>Hold a bachelor's degree in Human Resources, Business Administration, or a related field. A master's degree or professional certification is preferred.</li><li>Have at least 7-10 years of experience in HR management roles, with a strong understanding of HR principles, practices, and regulations.</li><li>Demonstrate strong leadership, communication, and interpersonal skills.</li><li>Possess excellent problem-solving and decision-making abilities.</li><li>Be able to prioritize and manage multiple tasks and projects effectively.</li><li>Prior experience in the FMCG industry is preferred .</li></ul><p>Application Question(s):</p><ul><li>Can you immediately join? </li></ul><p>Experience:</p><ul><li>HR Manager in FMCG Industry: 7 years (Preferred)</li></ul><p>Work Location: In person</p>

HR Manager

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