customer engagement manager

R Nail Lounge

Job Summary We are seeking a creative and strategic Brand Manager with experience in the nail and beauty industry. The ideal candidate will be responsible for building a strong brand identity, managing marketing initiatives, and driving customer engagement across all platforms. This role requires someone who understands beauty trends, digital marketing, and how to create a premium customer experience.Job Type: Full-timePay: From &#8377;40,000.00 per monthWork Location: In person

Brand Manager

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 8-10 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L5

Concentrix

<div>
 Job Title:
 
 
 Business Analyst
 
 
 
 Job Description
 
 
 
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role and Key Responsibilities:
 
 
 
 The Client Asset Manager will deliver IT Asset Management service for one or multiple Client customers. The Client Asset Manager will serve as the single point of contact to the customer, partner and internal Client stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers' Client Installed Base (IB) data.
 
 
 This is a customer engagement role and also requires a sense of customer service &ndash; the role requires Asset Managers to work directly with Client&rsquo;s customers/partners and collaborate with Client Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to end customer.
 
 
 This role also plays a key part in enabling Client recurring revenue business via providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
 
 
 <ul>
 <li>
 Accountable to ensure that customer&rsquo;s IB is in the right contract, right location and under right coverage
 </li>
 <li>
 Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers
 </li>
 <li>
 Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
 </li>
 <li>
 Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
 </li>
 <li>
 Providing ongoing IB maintenance support to customers
 </li>
 <li>
 Cross functional collaboration required to execute tasks
 
 
 </li>
 </ul>
 
 Key skills &amp; knowledge:
 
 
 
 <ul>
 <li>
 At least 4 years of overall customer engagement experience and 2 years of relevant experience
 </li>
 <li>
 Excel proficiency Mandatory
 </li>
 <li>
 Strong Communication Skills Mandatory
 </li>
 <li>
 Stakeholder Management Mandatory
 </li>
 <li>
 Asset Management &ndash; preferred
 </li>
 <li>
 Data Analytics &ndash; strongly preferred
 </li>
 <li>
 Interpret large raw data sets; conduct data analysis and audits &ndash; high level of excel mastery is required
 </li>
 <li>
 Develop and lead execution of action plan to update Client databases with improved IB data &ndash; ability to work with Client tools and databases
 </li>
 <li>
 Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers
 </li>
 <li>
 Produce reports for Customers, Account Teams, and other stakeholders &ndash; ability to generate reports using excel, power BI (desired) and other dashboards
 </li>
 <li>
 Ability to work independently and in a cross functional team environment
 </li>
 <li>
 Strong interpersonal/communication skills &ndash; verbal and written
 </li>
 <li>
 Highly organized with strong project management and time management skills
 </li>
 <li>
 Responsive and timely in delivering on commitments
 </li>
 <li>
 Positive attitude and strong work ethic
 </li>
 <li>
 Knowledge of Client products and services (desired)
 
 
 </li>
 </ul>
 
 Educational Qualification:
 
 
 
 Graduate
 
 
 
 Disclaimer: -
 
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
 
 
 Location:
 
 
 IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1653756
 
</div>

Business Analyst

Mashreq

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Customer Engagement Manager is responsible for designing, executing, and optimizing customer engagement campaigns across multiple channels. This role requires strong collaboration with cross-functional teams including Marketing, Analytics, Compliance, and Technology to deliver personalized, data-driven and compliant campaign strategies that enhance engagement, drive business outcomes.
 
 
 
 
 
 
 Campaign Planning &amp; Execution
 
 
 <ul>
 <li>
 Support end-to-end campaign planning and own execution of customer engagement campaigns aligned with individual business strategy. Targeting Existing to Bank Customers; for funding, balance growth and transaction activity levels.
 </li>
 <li>
 Contribute to development and implementation of engagement strategies tailored to different stages of the customer lifecycle (onboarding, activation, retention, cross-sell).
 </li>
 <li>
 Use behavioral and transactional data to trigger lifecycle-based communications.
 </li>
 <li>
 Enhance customer engagement through timely and relevant communications.
 </li>
 <li>
 Align campaign objectives with overall deposit product strategy, incorporating insights and goals specific to Existing to Bank customers.
 </li>
 <li>
 Incorporate customer segmentation and personalization to ensure relevance and impact.
 </li>
 <li>
 Utilize omni-channel including digital (Email, SMS, App notifications &amp; In-app banners).
 </li>
 <li>
 Ensure timely and accurate execution of campaigns across relevant channels, particularly those aimed at engaging Existing to Bank customer segments.
 </li>
 </ul>
 
 
 Performance Tracking &amp; Optimization
 
 
 <ul>
 <li>
 Monitor campaign performance using key metrics such as signups, engagement rates, conversions and ROI.
 </li>
 <li>
 Leverage analytics and dashboards to generate actionable insights, for improvement recommendations.
 </li>
 <li>
 Conduct A/B testing and pilot innovative approaches to improve campaign effectiveness, using both manual and automated tools.
 </li>
 <li>
 Prepare regular performance campaign updates for stakeholders, highlighting campaign performance and outcomes for Existing to Bank customer campaigns.
 </li>
 </ul>
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Work closely with Marketing to define campaign messaging, creative assets, and outreach strategy tailored to Existing to Bank customers.
 </li>
 <li>
 Collaborate with Analytics to identify target audience segments and track campaign effectiveness.
 </li>
 <li>
 Ensure alignment with campaign calendar &amp; goals for business outcomes through close coordination with Business (Sales, Product Owners) ensuring strategic focus on Existing to Bank customer communication/campaign initiatives.
 </li>
 </ul>
 
 
 Campaign budget management
 
 
 <ul>
 <li>
 Budget campaigns under strategy budgets, to plan ETB campaigns.
 </li>
 <li>
 Manage the budget of campaigns for Neo. (Budgeted/Actual, Balances, Usage).
 </li>
 <li>
 Monitor and manage campaign-level profitability.
 </li>
 </ul>
 
 
 Market &amp; Competitive Analysis
 
 
 <ul>
 <li>
 Analyze market trends, customer behavior and competitor communication and campaigns,
 </li>
 <li>
 for ETB customers.
 </li>
 <li>
 Recommend communication/campaign strategies for ETB customers, to Business/Marketing teams.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Data Analytics, Marketing, Compliance, Customer experience, Governance, Legal &amp; Business teams (Neo/Individual &amp; Islamic).
 </li>
 <li>
 Coordinate campaign planning, launch and ensure timely/accurate execution, across Business/Product owners &amp; Marketing.
 </li>
 <li>
 Liaison with Mashreq group team for best practices and platforms/tools.
 </li>
 </ul>
 
 
 Regulatory &amp; Risk Compliance
 
 
 <ul>
 <li>
 Ensure all campaign content and execution comply with regulatory guidelines and internal policies.
 </li>
 <li>
 Monitor data privacy and consent management across engagement activities.
 </li>
 <li>
 Collaborate with Compliance, Governance teams for approvals and audits.
 </li>
 <li>
 Monitor and mitigate campaign-related risks.
 </li>
 </ul>
 
 
 
 
 
 Key Result Areas
 
 
 
 
 1. Campaign Strategy &amp; Execution
 
 
 
 
 
 
 Plan and execute omni-channel engagement campaigns aligned with individual banking strategy, with clear objectives, focusing on lifecycle engagement, personalization for Existing-to-Bank customers, with clear converting CTAs. Performance indicators:
 
 <ul>
 <li>
 Number of campaigns launched on time vs. planned.
 </li>
 <li>
 Customer engagement rate (click-through, open rates).
 </li>
 <li>
 ETB customer activation and retention rates.
 </li>
 </ul>
 
 
 
 
 
 2. Performance Analytics &amp; Optimization
 
 
 
 
 
 
 Monitor campaign KPIs, analyze performance and implement data-driven improvements through A/B testing and insights. Performance indicators:
 
 <ul>
 <li>
 Conversion rate (sign-ups, product activations).
 </li>
 <li>
 % improvement in engagement metrics pre-post optimization.
 </li>
 <li>
 Number of actionable insights implemented.
 </li>
 </ul>
 
 
 
 
 
 3. Collaboration &amp; Governance
 
 
 
 Partner with cross-functional teams for campaign design, manage budgets, and ensure compliance with regulatory and data privacy standards. Performance indicators:
 
 <ul>
 <li>
 Budget adherence (% variance from plan).
 </li>
 <li>
 Compliance breaches (target: zero).
 </li>
 <li>
 Number of cross-functional campaigns successfully planned &amp; executed.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, finance, marketing, or a related field. An MBA or other relevant postgraduate degree is preferred.
 </li>
 <li>
 Minimum 5 years of portfolio campaigns management experience.
 </li>
 <li>
 Excellent influencing, communication and interpersonal skills, with the ability to work. collaboratively with external partners and cross-functional teams.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
 </li>
 <li>
 In-depth knowledge of digital banking trends, technologies, and customer behaviors.
 </li>
 <li>
 Knowledge of regulatory requirements and industry best practices.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment with high flexibility and adaptability.
 </li>
 </ul>
 
 
</div>

Senior Manager Customer Engagement (Mashreq Bank Pakistan Limited)

Pfizer

<div><div>Job Summary: The Area Sales/Engagement Manager is responsible for building, managing and delivering on all the marketing strategies and promotional activities for assigned Geography and/or Therapy Areas. This role involves a combination of medical knowledge, sales skills, and customer relationship management. As well as ensuring that the resources are made available to all customer facing colleagues, in order to maximize patient impact while delivering on the financial objectives for the assigned Geography and/or Therapy Areas. Through guiding and coaching his/her Product Specialists to improve their efficiency to achieve optimum performance of both Sales and Non-Sales KPIs in full compliance alignment with Pfizer Values, Global Guidelines (including MAPP, FCPA), policies, and SOP&rsquo;s. The Area Sales/Engagement Manager will report into the Customer Engagement Lead.</div><div></div><div>
Roles &amp; Responsibilities:</div><ul><li>
Share in planning and executing marketing plans to meet company objectives of sales in the market.</li><li>
Forecast sales performance and track progress towards target.</li><li>
Manage and guide the activities of his/her Product Specialists to ensure the best use of their time, enhance their efficiency and ensure their selling efforts are focusing on predetermined list of prioritized objectives.</li><li>
Plan, organize and monitor activities of his/her Product Specialists in a timely manner to achieve required objectives through group meetings, review call reports and call plans and ensure their best time.</li><li>
Manage sales and non-sales targets allocation for the assigned team with monthly tracking of performance and reporting.</li><li>
Assign sales territory to Product Specialists and analyzes sales statistics to ensure the proper deployment of his sales team.</li><li>
Train Product Specialists on new campaigns, preparation of slide decks and other promotional tools.</li><li>
Assist or participate in developing sales campaigns, seminars and symposia to accommodate company&rsquo;s goals.</li><li>
Study, analyze market and watch closely the competition, report findings to his boss and other concerned departments.</li><li>
Omni Channel adoption via developing and deploying of communication channels with his team and with other departments and improve the quality of ongoing information</li><li>
Prepare and submits periodic sales report showing sales volume and potential sales growth</li><li>
Assist in communicating the marketing plan to the field sales force and assure its implementation by means of personal contact in the field.</li><li>
Collaborate with the TA/Brand core team to ensure the establishment of brand strategies and implementation tactics in line with sales forecasts and expense budgets.</li><li>
Inform the management of market challenges, opportunities and competitive activities.</li></ul>
 
Work Location Assignment: Remote - Field Based<div></div><div> 
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</div><div></div>
Sales</div><div></div>

Area Sales Manager

Brainstorm Human Resource Consultant

One of a leading Retail client in Dubai is looking for Loyalty &amp; CRM Manager to join their team.We are seeking a data-driven and customer-obsessed Loyalty &amp; CRM Manager to take full ownership of our loyalty platform and customer segmentation strategies. You will be responsible for creating impactful campaigns that deepen engagement, drive repeat purchases, and maximize customer lifetime value across our retail and eCommerce channels.This role is perfect for someone who understands the behavioral patterns of gamers and collectors, and knows how to create meaningful and exciting brand connections.Location : Dubai Key Responsibilities:1. Loyalty Program Management<ul><li>Manage and enhance the loyalty program, ensuring ongoing success and growth.</li><li>Design personalized journeys, rewards, and retention strategies that keep users engaged and active.</li><li>Monitor points accrual/redemption rates and identify gaps in engagement.</li><li>Launch exclusive perks, product access, and early previews to increase customer retention and satisfaction.</li></ul>2. Campaign Planning &amp; Execution<ul><li>Build and execute CRM and loyalty campaigns aligned with the marketing calendar, product launches, and retail priorities.</li><li>Develop targeting logic for dynamic segments based on shopping behavior and product interaction.</li><li>Run seasonal promotions, reactivation campaigns, and loyalty engagement initiatives.</li><li>A/B test creatives, CTAs, and rewards to determine optimal performance.</li></ul>3. Platform Management &amp; Automation<ul><li>Operate and optimize campaigns within CRM platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, or Emarsys.</li><li>Segment audiences using behavioral, transactional, and loyalty data.</li><li>Set up automation flows for onboarding, repurchase nudges, win-back strategies, and milestone achievements.</li><li>Work with tech/data teams to ensure CRM integrations and customer data flows are accurate and scalable.</li></ul>4. Data &amp; Reporting<ul><li>Build dashboards and track key KPIs: repeat rate, engagement metrics, customer lifetime value, redemption activity, and churn trends.</li><li>Analyze campaign results and continuously refine future targeting and messaging.</li><li>Provide monthly reports to leadership with actionable insights and recommendations.</li></ul>5. Customer-Centric Brand Building<ul><li>Develop limited-edition and surprise-and-delight campaigns to reward loyal shoppers.</li><li>Collaborate with merchandising and product teams to offer exclusives, collectibles, or early access drops.</li><li>Support omnichannel initiatives that connect retail, e-commerce, and loyalty experience into a single cohesive journey.</li></ul>Key Qualifications:<ul><li>3&ndash;5 years of experience in CRM and loyalty marketing, preferably in retail or consumer digital platforms.</li><li>Hands-on experience with platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, Emarsys, or similar.</li><li>Strong understanding of segmentation, RFM models, campaign management, and automation.</li><li>Familiarity with gaming and pop culture trends, fandom communities, and product cycles is a strong advantage.</li></ul>Preferred Skills:<ul><li>Highly analytical with proficiency in Excel, CRM dashboards, and campaign tracking tools.</li><li>Collaborative team player with cross-functional communication skills.</li><li>Strategic mindset with a roll-up-your-sleeves execution style.</li><li>Creative and customer-obsessed approach to problem solving.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in CRM and loyalty marketing?</li><li>Do you have experience working in the retail, e-commerce, or consumer digital industry?</li><li>Do you a strong experience with CRM platforms like MoEngage, Salesforce Marketing, Cloud,Braze,Klaviyo,HubSpot,Emarsys etc?</li><li>Do you have experience setting up automation workflows (e.g., onboarding, repurchase nudges, win-back campaigns)?</li><li>Have you built dashboards or campaign reports to track customer metrics like retention, repeat rate, or lifetime value?</li><li>Are you familiar with fandom, gaming, or pop culture communities?</li><li>Which KPIs do you typically track in a loyalty or CRM campaign dashboard?</li><li>Have you ever integrated a CRM platform with other tools or data systems (like ERP, POS, or e-commerce platforms)?</li><li>Are you familiar with customer data privacy regulations (e.g., GDPR, CAN-SPAM, or local regulations)?</li></ul>Experience:<ul><li>in CRM &amp; loyalty marketing: 5 years (Required)</li><li>retail or consumer digital platforms.: 5 years (Required)</li><li>MoEngage,,Braze,Klaviyo,HubSpot,Emarsys: 5 years (Required)</li><li>gaming &amp;pop culture trends, fandom communities: 4 years (Required)</li></ul>

Loyalty & CRM Manager -Gaming & Retail

Odeabank

<div>
 
 
 We are looking for an Odealist to create value together!
 
 
 
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
 
 learning, growing, and creating value.
 
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 
 <ul>
 <li>
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 </li>
 <li>
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 </li>
 <li>
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 </li>
 <li>
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 </li>
 <li>
 
 Supportive leadership:
 
 Managers who value your ideas and encourage sharing
 </li>
 </ul>
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are looking for an experienced and results-oriented Affluent Segment Manager with expertise in customer lifecycle management. In this role, you will be responsible for developing and executing the strategy for the Mass Segment, optimizing customer engagement, and overseeing the entire customer lifecycle. This includes driving upsell, cross-sell, and churn management strategies, enhancing customer satisfaction, increasing retention, and maximizing revenue growth across the mass market segment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 &bull;
 
 Segment Strategy Development:
 
 Lead the development and execution of the Affluent Segment strategy, focusing on driving customer engagement, retention, and increasing revenue through upsell and cross-sell opportunities.
 
 
 &bull;
 
 Customer Lifecycle Management:
 
 Oversee the end-to-end customer lifecycle for Affluent Segment clients, focusing on retention, acquisition, and reducing churn. Implement strategies that guide customers through each stage of their journey with personalized experiences.
 
 
 &bull;
 
 Upsell &amp; Cross-Sell Campaigns:
 
 Identify key opportunities to increase revenue by promoting additional products and services to existing customers.
 
 
 &bull;
 
 Churn Management:
 
 Proactively identify at-risk customers and develop and implement retention strategies, such as targeted outreach, special offers, and personalized interventions, to minimize churn and improve customer satisfaction.
 
 
 &bull;
 
 Service Model Development:
 
 Develop and optimize the service model for the Affluent Segment to ensure a seamless and effective customer experience. This includes defining service levels, managing customer expectations, and continuously improving service delivery to meet customer needs and business objectives.
 
 
 &bull;
 
 Data-Driven Insights:
 
 Use customer data and analytics to drive decision-making. Analyze customer behavior and purchasing patterns to identify upsell and cross-sell opportunities and develop strategies to reduce churn.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Work closely with marketing, sales, product development, and customer service teams to ensure strategies are integrated across all touchpoints and align with broader business objectives.
 
 
 &bull;
 
 Campaign Strategy &amp; Execution:
 
 Lead and execute marketing and engagement campaigns designed to drive upsell and cross-sell opportunities and reduce churn. Ensure campaigns are personalized, results-driven, and aligned with customer needs.
 
 
 &bull;
 
 Performance Monitoring &amp; Reporting:
 
 Monitor and analyze key performance metrics related to customer retention, lifetime value, churn rates, and revenue growth. Use insights to optimize strategies and refine future campaigns.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 &bull;
 
 Experience:
 
 Minimum 10 years of experience in Affluent Segment Management, customer lifecycle management, or related fields, ideally in the banking or financial services industry.
 
 
 &bull;
 
 Analytical Skills:
 
 Strong data analysis skills, with the ability to derive insights from customer data to inform strategies for upselling, cross-selling, and reducing churn.
 
 
 &bull;
 
 Customer Lifecycle Management:
 
 Proven experience in managing the customer lifecycle from acquisition to retention, with a focus on upsell, cross-sell, and churn prevention strategies.
 
 
 &bull;
 
 Service Model Expertise:
 
 Experience in developing and optimizing service models that drive customer satisfaction and operational efficiency, ensuring high-quality service delivery across all customer touchpoints.
 
 
 &bull;
 
 Leadership:
 
 Strong leadership capabilities with a track record of managing cross-functional teams to drive performance and deliver on business goals.
 
 
 &bull;
 
 Strategic Thinking:
 
 Ability to think long-term and develop strategies to drive customer engagement and growth, while balancing immediate priorities with future goals.
 
 
 &bull;
 
 Problem-Solving:
 
 Excellent problem-solving and conflict resolution skills, with the ability to proactively address churn risks and find creative ways to increase customer loyalty.
 
 
 &bull;
 
 Communication:
 
 Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels, from team members to senior leadership, and influence decisions based on data-driven insights.
 
 
 &bull;
 
 Customer-Centric Approach:
 
 Passion for creating a seamless and positive customer experience, with a strong focus on retention, satisfaction, and long-term loyalty.
 
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 
 &bull; A proactive, data-driven leader who is passionate about managing the Affluent Segment and driving revenue growth through customer lifecycle strategies.
 
 
 &bull; Experienced in upsell, cross-sell, churn management, and service model optimization, with a strong understanding of how to optimize customer engagement.
 
 
 &bull; Comfortable working in a fast-paced, high-volume environment, managing multiple projects simultaneously.
 
 
 &bull; Strong collaborator with the ability to lead and align teams across departments to achieve shared goals.
 
 
 &bull; Analytical and results-oriented, always looking for ways to optimize processes and improve outcomes.
 
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
 
 
 Detailed information can be found at
 
 Odeabank Personal Data Protection Disclosure Text.
 
 
 
</div>

Affluent Segment Manager

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