customer engagement manager

Identixweb

<div></div><div><div><div><div><div><div><div>1 to 2 years</div>
</div><div></div><div><div>Surat</div>
</div><div></div><div><div>Full-Time</div>
</div></div></div></div></div><div><div><div><div><div><b>Job Summary</b></div><div>
We are seeking a detail-oriented and proactive CRM Manager to develop, execute, and optimize CRM strategies to drive customer engagement, retention, and loyalty. This role requires a data-driven mind-set to analyse customer behaviours, segment audiences, and personalize customer communications. The CRM Manager will work closely with marketing, sales, and customer support to implement strategies that enhance the customer experience and maximize lifetime value.</div><div></div><div><b><br>
Roles &amp; Responsibilities</b></div><ul><li>
Collecting and analyzing customer data.</li><li>
Develop and manage CRM strategies to drive customer engagement and retention.Handle correspondence, phone calls, and inquiries from clients and vendors.</li><li>
Plan and execute multi-channel CRM campaigns (email, SMS, etc.).Support Management functions.</li><li>
Analyze CRM campaign performance and customer engagement metrics.</li><li>
Create reports and dashboards to communicate CRM effectiveness to stakeholders.</li><li>
Identify improvements in the customer journey and suggest enhancements.</li><li>
Develop workflows and automation to streamline customer communications.</li><li>
Gather and analyze customer feedback to enhance the CRM system.</li><li>
Collaborate with customer service to address inquiries and improve satisfaction.</li><li>
Oversee CRM platform implementation, upgrades, and maintenance.</li><li>
Work with IT Developers to troubleshoot and customize CRM functionalities.</li></ul><div></div><div><b><br>
Skills &amp; Requirements</b></div><ul><li>
Bachelor&rsquo;s degree in Marketing, Business, or related field.</li><li>
Minimum 1 years of experience in Customer Relation or relevant Field.</li><li>
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).</li><li>
Excellent organizational and multitasking abilities.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to work independently with minimal supervision.</li><li>
High level of professionalism and confidentiality.</li><li>
Ability to prioritize and meet deadlines in a fast-paced environment.</li></ul></div>
<div><p><b>Required Skills</b></p>
<div><div>Communication Skills</div>
<div>Customer segmentation</div>
<div>Data analysis</div>
<div>Problem‑solving</div>
<div>Customer insights reporting</div>
<div>Multi‑channel campaigns</div>
<div>Feedback analysis</div>
<div>CRM strategy execution</div>
<div>Cross‑team collaboration</div>
<div>CRM tools proficiency</div></div></div></div></div></div></div><p></p>

Client Relationship Manager

Pragati Properties

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Pragati Properties is a leading real estate development company specializing in creating high-quality, sustainable residential and commercial spaces. Known for its innovative designs and commitment to craftsmanship, Pragati Properties sets new benchmarks in the real estate sector with its landmark projects. The company prides itself on enhancing communities and delivering projects that cater to evolving customer needs with transparency and integrity. Pragati Properties has built a strong reputation for completing projects to the highest standards, on time and within budget. As an organization, it is dedicated to shaping urban landscapes that inspire and thrive for generations to come.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  We are hiring a full-time Customer Relationship Management (CRM) Manager for an on-site role in Pune. The CRM Manager will be responsible for building strong relationships with clients, overseeing customer feedback, and ensuring client satisfaction. Day-to-day tasks will include coordinating with the sales and marketing teams, developing customer retention strategies, managing CRM databases, and analyzing customer data. Skilled in customer relationship, drafting agreement, legal documentation, Account handling.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong Analytical Skills and expertise in analyzing customer data and market trends
  </li>
  <li>
   Excellent Communication skills for building and maintaining client relationships
  </li>
  <li>
   Experience in Sales and Market Segmentation strategies to improve customer retention
  </li>
  <li>
   Ability to work collaboratively across teams and manage customer engagement processes
  </li>
  <li>
   Familiarity with CRM tools and platforms is advantageous
  </li>
  <li>
   Bachelor's degree in Business Administration, Marketing, or a related field
  </li>
  <li>
   Experience in the real estate industry is must
  </li>
 </ul>
</div>


Customer Relationship Management Manager

Mastercard

<div><p><b>Our Purpose</b></p><p></p><p><i>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p></p><p><b>
Title and Summary</b></p><p></p>
Manager, Customer Success<p></p>
Overview
<br>
<br>
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
<br>
<br>
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
<br>
<br>
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team&rsquo;s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.<br>
<br>
<br>
<br>
<br>
Responsibilities
<br>
<br>
As a Regional Customer Success Manager for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The Manager will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
<br>
<br>
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
<br>
<br>
Customer Engagement:
<br>
<br>
Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
<br>
<br>
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
<br>
<br>
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them<br>
<br>
<br>
<br>
<br>
<br>
<br>
Growing the Business:
<br>
<br>
Leverage Mastercard Services&rsquo; offerings to achieve customer goals and realize value propositions of Mastercard products
<br>
<br>
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
<br>
<br>
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
<br>
<br>
Technical &amp; Program Readiness:
<br>
<br>
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
<br>
<br>
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
<br>
<br>
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products<br>
<br>
<br>
<br>
<br>
All About You:
<br>
<br>
Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
<br>
<br>
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
<br>
<br>
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
<br>
<br>
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
<br>
<br>
Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
<br>
<br>
Successful track record of identifying &ldquo;next opportunity&rdquo; for customers to further enhance the strength and value of the partnership for both parties
<br>
<br>
Experience in creative thinking and development of innovative solutions to complex customer challenges
<br>
<br>
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
<br>
<br>
Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
<br>
<br>
English and Turkish languages are required.<p></p><p><b>
Corporate Security Responsibility</b></p><p><br>
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p>
Abide by Mastercard&rsquo;s security policies and practices;</p></li><li><p>
Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p>
Report any suspected information security violation or breach, and</p></li><li><p>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</p></li></ul></div><p></p>

Manager, Customer Success

Al-Futtaim

<div><p><b>Job Requisition ID: </b>174632</p>
<p>
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><p></p><p><br>
<b>
Overview Of The Role:</b></p><br>
<ul>
<li>The Customer Lifecycle Manager plays a vital role in driving customer engagement and ensuring great customer experiences throughout their journeys, especially in the UHNW, retail, and automotive finance sectors. The role requires developing and implementing lifecycle communication strategies, collaborating with lifestyle partnerships, and aligning communications with brand values and regulations. Success in this role involves a clear focus on increasing digital sales and overall customer value through meticulous planning, performance analysis, and execution of engagement strategies.</li></ul><br>
<p><br>
<b>What You Will Do:</b></p><br>
<h4 class="jobSectionHeader"><b>
General</b></h4><br>
<p></p>
<ul>
<li>Develop and execute comprehensive lifecycle communication strategies from customer onboarding through retention to ensure a seamless customer experience.</li>
<li>Partner with lifestyle alliances and partnership teams to effectively integrate offers into customer journeys and enhance value.</li>
<li>Create and manage personalized communication flows tailored to enhance customer experience and support digital sales initiatives.</li>
<li>Analyze lifecycle performance metrics to continuously optimize engagement strategies and improve customer satisfaction.</li>
<li>Ensure all communications comply with both regulatory standards and brand guidelines to maintain consistency and integrity.</li>
<li>Collaborate with cross-functional teams to share insights and build cohesive strategies for customer management and engagement.</li>
<li>Drive initiatives to increase customer lifetime value by adopting customer-obsessed strategies and data-driven insights.</li></ul><p><br>
<br>
<b>Required Skills To Be Successful:</b></p><br>
<ul>
<li>Demonstrated customer-obsessed mindset focused on maximizing customer lifetime value.</li>
<li>Strong business acumen and the ability to drive measurable outcomes through targeted strategies.</li>
<li>Expertise in creating personalized communication and enhancing customer engagement.</li>
<li>Excellent collaboration skills with the ability to partner effectively with cross-functional teams.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p><br>
<ul>
<li>Bachelor's degree in Marketing, Business, or Communications.</li>
<li>5+ years of experience in lifecycle management, CRM, or customer engagement roles.</li>
<li>Demonstrated expertise in developing and executing customer communication strategies.</li>
<li>Familiarity with lifestyle partnerships and financial services is advantageous.</li></ul><p></p><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
<p></p>
<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
<p></p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

Customer Lifecycle Manager

Egnyte

<div></div><div><p><b>Senior Manager, Customer Advocacy &amp; Community</b><b>
</b></p><p><b>Mountain View, CA; Draper, UT; Raleigh, NC; Remote</b><b>, US</b></p><p></p><p><b><br>
EGNYTE YOUR CAREER. SPARK YOUR PASSION.</b></p><p>
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you&rsquo;re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:</p><div></div><div>
Invested Relationships</div><div></div><div>
Fiscal Prudence</div><div></div><div>
Candid Conversations</div><p></p><p><b><br>
ABOUT EGNYTE</b></p><p>
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.</p><p></p><p><br>
Our Customer Marketing team is seeking a strategic, data-driven, and experienced Senior Manager, Customer Advocacy &amp; Community to join our team. In this role, you will lead our customer advocacy initiatives, including customer references, advisory boards, customer stories, and the growth and engagement of our new Egnyte community.
</p><p>Reporting to the Director of Customer Marketing, you will guide the strategy and execution of our advocacy team, ensuring operational excellence and driving meaningful customer activation. You will manage one direct report and work closely with them to drive the success of our customer advocacy and community initiatives.</p><p>
Your primary mission is to develop and expand a world-class advocacy program that turns our customers into passionate advocates, while also building a highly engaged online customer community.</p><p>
The ideal candidate is an experienced advocacy and community leader who excels at building engagement programs, facilitating peer-to-peer collaboration, and translating customer insights into meaningful business outcomes. You will collaborate closely with Customer Success, Product, and Marketing teams to ensure the Community and Advocacy programs enhance the customer experience and strengthen our brand reputation.</p><p></p><div><b><br>
WHAT YOU&rsquo;LL DO:
</b></div><div><b>Customer Testimonials &amp; References:</b></div><ul><li>
Own the end-to-end creation of customer stories, testimonials, videos, and reviews, from identifying candidates through final delivery.</li><li>
Coordinate customer reference requests, proof points, and evidence for Sales while actively growing and maintaining a strong reference pool.</li><li>
Partner with Marketing and Sales to deploy advocacy content across demand generation, brand, and enablement programs.</li><li>
Track testimonial and reference effectiveness, using data to inform strategy and demonstrate measurable outcomes.</li><li>
Drive customer reviews on G2 and Gartner Peer Insights through structured outreach and engagement. Tracking review volume, ratings, and sentiment to measure program health and inform strategy.</li></ul><div><b>
Customer Community:</b></div><ul><li>
Lead the online Egnyte Customer Community (Gainsight), developing and executing strategies to increase engagement, foster peer-to-peer connections, and promote the sharing of best practices.</li><li>
Leverage automation tools such as Gainsight Playbooks and Rules Engine to deliver personalized engagement journeys, milestone communications, and re-engagement campaigns.</li><li>
Analyze Community performance metrics and prepare regular reports on engagement, adoption, and business impact, providing data-driven recommendations for continuous improvement.</li><li>
Moderate and maintain a healthy Community environment by ensuring all discussions receive timely responses, verifying solutions, and keeping conversations constructive and on brand.</li></ul><div><b>
Customer Advisory Boards:</b></div><ul><li>
Build and scale our industry Customer Advisory Boards (CABs) and Technical Advisory Board (TAB) as strategic forums to deepen relationships with key customers and surface insights that inform product and business decisions.</li><li>
Manage board membership in partnership with senior leadership to ensure diverse perspectives and alignment with strategic priorities.</li><li>
Oversee end-to-end event execution, including agenda development, stakeholder alignment, on-site logistics, and post-event follow-up to maximize engagement and impact.</li></ul><div></div><div><b><br>
YOUR QUALIFICATIONS:</b></div><ul><li><b>
5+ years of experience</b> in B2B SaaS Customer Advocacy, with experience in Community and CAB Management.</li><li>
Experience building <b>cross-functional customer advocacy programs</b> that span Customer Success, Marketing, and Product organizations.</li><li>
Proven track record of <b>building and scaling online communities</b> that drive measurable engagement and customer satisfaction.</li><li>
Strong project management skills with the ability to manage multiple initiatives simultaneously.</li><li>
Excellent <b>written and verbal communication skills</b>, with the ability to engage both executive and technical audiences.</li><li>
Demonstrated analytical capabilities and the ability to translate insights into actionable strategies.</li></ul><p></p><p><b><br>
COMPENSATION:</b></p><p>
Our compensation reflects the cost of labor across multiple U.S. geographic locations and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $145k - $170k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.</p><p><i><br>
</i></p><div><b>BENEFITS:</b></div><ul><li>
Competitive salaries and comprehensive benefits</li><li>
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
</li><li>Paid holidays and sick time</li><li>
401(k) with company match
</li><li>Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options</li><li>
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family</li><li>
Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland</li><li>
Gym, cell phone, and internet reimbursement</li><li>
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)</li><li>
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more</li><li>
Your own Egnyte account with lifetime access</li><li>
HealthJoy &ndash; a benefits navigation app that lets you access your benefits and get answers to your questions all in one place</li><li>
One Medical virtual care, providing you with healthcare access across the country</li></ul><div>
</div><div><b>
Equal Employment Opportunity</b><br>
Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.</div><div>
At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.</div><div>
Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.</div></div><div></div>

Senior Manager, Customer Advocacy and Community

Odeabank

<div>
 <p>
  <strong>
   We are looking for an Odealist to create value together!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
  <strong>
   learning, growing, and creating value.
  </strong>
 </p>
 <p>
  We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Can You Expect?
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    A culture that supports your development:
   </strong>
   Training, mentoring, and continuous learning opportunities
  </li>
  <li>
   <strong>
    Working model:
   </strong>
   A hybrid environment that offers both productivity and balance
  </li>
  <li>
   <strong>
    Inclusive team structure:
   </strong>
   An organizational culture shaped by openness, respect, authenticity, and enthusiasm
  </li>
  <li>
   <strong>
    Sustainable vision:
   </strong>
   Commitment to gender equality, diversity, and sustainability
  </li>
  <li>
   <strong>
    Supportive leadership:
   </strong>
   Managers who value your ideas and encourage sharing
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for an experienced and results-oriented Affluent Segment Manager with expertise in customer lifecycle management. In this role, you will be responsible for developing and executing the strategy for the Mass Segment, optimizing customer engagement, and overseeing the entire customer lifecycle. This includes driving upsell, cross-sell, and churn management strategies, enhancing customer satisfaction, increasing retention, and maximizing revenue growth across the mass market segment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull;
  <strong>
   Segment Strategy Development:
  </strong>
  Lead the development and execution of the Affluent Segment strategy, focusing on driving customer engagement, retention, and increasing revenue through upsell and cross-sell opportunities.
 </p>
 <p>
  &bull;
  <strong>
   Customer Lifecycle Management:
  </strong>
  Oversee the end-to-end customer lifecycle for Affluent Segment clients, focusing on retention, acquisition, and reducing churn. Implement strategies that guide customers through each stage of their journey with personalized experiences.
 </p>
 <p>
  &bull;
  <strong>
   Upsell &amp; Cross-Sell Campaigns:
  </strong>
  Identify key opportunities to increase revenue by promoting additional products and services to existing customers.
 </p>
 <p>
  &bull;
  <strong>
   Churn Management:
  </strong>
  Proactively identify at-risk customers and develop and implement retention strategies, such as targeted outreach, special offers, and personalized interventions, to minimize churn and improve customer satisfaction.
 </p>
 <p>
  &bull;
  <strong>
   Service Model Development:
  </strong>
  Develop and optimize the service model for the Affluent Segment to ensure a seamless and effective customer experience. This includes defining service levels, managing customer expectations, and continuously improving service delivery to meet customer needs and business objectives.
 </p>
 <p>
  &bull;
  <strong>
   Data-Driven Insights:
  </strong>
  Use customer data and analytics to drive decision-making. Analyze customer behavior and purchasing patterns to identify upsell and cross-sell opportunities and develop strategies to reduce churn.
 </p>
 <p>
  &bull;
  <strong>
   Cross-Functional Collaboration:
  </strong>
  Work closely with marketing, sales, product development, and customer service teams to ensure strategies are integrated across all touchpoints and align with broader business objectives.
 </p>
 <p>
  &bull;
  <strong>
   Campaign Strategy &amp; Execution:
  </strong>
  Lead and execute marketing and engagement campaigns designed to drive upsell and cross-sell opportunities and reduce churn. Ensure campaigns are personalized, results-driven, and aligned with customer needs.
 </p>
 <p>
  &bull;
  <strong>
   Performance Monitoring &amp; Reporting:
  </strong>
  Monitor and analyze key performance metrics related to customer retention, lifetime value, churn rates, and revenue growth. Use insights to optimize strategies and refine future campaigns.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull;
  <strong>
   Experience:
  </strong>
  Minimum 10 years of experience in Affluent Segment Management, customer lifecycle management, or related fields, ideally in the banking or financial services industry.
 </p>
 <p>
  &bull;
  <strong>
   Analytical Skills:
  </strong>
  Strong data analysis skills, with the ability to derive insights from customer data to inform strategies for upselling, cross-selling, and reducing churn.
 </p>
 <p>
  &bull;
  <strong>
   Customer Lifecycle Management:
  </strong>
  Proven experience in managing the customer lifecycle from acquisition to retention, with a focus on upsell, cross-sell, and churn prevention strategies.
 </p>
 <p>
  &bull;
  <strong>
   Service Model Expertise:
  </strong>
  Experience in developing and optimizing service models that drive customer satisfaction and operational efficiency, ensuring high-quality service delivery across all customer touchpoints.
 </p>
 <p>
  &bull;
  <strong>
   Leadership:
  </strong>
  Strong leadership capabilities with a track record of managing cross-functional teams to drive performance and deliver on business goals.
 </p>
 <p>
  &bull;
  <strong>
   Strategic Thinking:
  </strong>
  Ability to think long-term and develop strategies to drive customer engagement and growth, while balancing immediate priorities with future goals.
 </p>
 <p>
  &bull;
  <strong>
   Problem-Solving:
  </strong>
  Excellent problem-solving and conflict resolution skills, with the ability to proactively address churn risks and find creative ways to increase customer loyalty.
 </p>
 <p>
  &bull;
  <strong>
   Communication:
  </strong>
  Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels, from team members to senior leadership, and influence decisions based on data-driven insights.
 </p>
 <p>
  &bull;
  <strong>
   Customer-Centric Approach:
  </strong>
  Passion for creating a seamless and positive customer experience, with a strong focus on retention, satisfaction, and long-term loyalty.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ideal Candidate Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; A proactive, data-driven leader who is passionate about managing the Affluent Segment and driving revenue growth through customer lifecycle strategies.
 </p>
 <p>
  &bull; Experienced in upsell, cross-sell, churn management, and service model optimization, with a strong understanding of how to optimize customer engagement.
 </p>
 <p>
  &bull; Comfortable working in a fast-paced, high-volume environment, managing multiple projects simultaneously.
 </p>
 <p>
  &bull; Strong collaborator with the ability to lead and align teams across departments to achieve shared goals.
 </p>
 <p>
  &bull; Analytical and results-oriented, always looking for ways to optimize processes and improve outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Odeabank?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Innovative business model focused on investment and technology
  </li>
  <li>
   Odealist teams shaping not only today but also the future
  </li>
  <li>
   Corporate discount agreements with O'Deal
  </li>
  <li>
   Social events, clubs, and employee communities
  </li>
  <li>
   Special occasion celebrations
  </li>
  <li>
   Recognition and reward mechanisms that regularly highlight achievements
  </li>
  <li>
   Well-being seminars
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you want to grow in an Odealist culture
  </strong>
  , complete your application now and join us on our journey! 💫
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
  </em>
 </p>
 <p>
  <em>
   The offer process begins for candidates who successfully complete all stages.
  </em>
 </p>
 <p>
  <em>
   **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
  </em>
 </p>
 <p>
  <em>
   Detailed information can be found at
   <u>
    Odeabank Personal Data Protection Disclosure Text.
   </u>
  </em>
 </p>
</div>


Affluent Segment Manager

MGM Resorts International

<div><p>Las Vegas, Nevada</p><p><b>
The SHOW comes alive at MGM Resorts International</b></p><p>
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.</p><p><b>
THE JOB:</b></p><p>
At MGM Resorts International, data and relationships power unforgettable guest experiences. As a CRM Manager, you will play a critical role in ensuring our CRM platform supports customer engagement, host operations, and enterprise consistency across properties. This role serves as a subject matter expert for CRM functionality, system stewardship, and user enablement&mdash;helping teams leverage customer data to build meaningful, lasting relationships.</p><p><b>
THE DAY-TO-DAY:</b></p><ul><li><p>
Oversee day-to-day CRM operations to ensure hosts and property teams can effectively engage customers</p></li><li><p>
Manage user access, setup, and ongoing system support</p></li><li><p>
Lead customer coding processes and serve as the expert for host-to-customer assignments</p></li><li><p>
Develop and deliver onboarding and ongoing training for CRM users across properties</p></li><li><p>
Partner with Casino Marketing and Luxury teams to support property-assisted outreach and customer touchpoints</p></li><li><p>
Maintain workflows, templates, and tools used for marketing and customer engagement</p></li><li><p>
Create and maintain documentation and self-service training materials to promote efficient platform usage</p></li><li><p>
Champion CRM adoption and ensure teams are leveraging tools to enhance customer engagement and data integrity</p></li></ul><p><b>
THE IDEAL CANDIDATE:</b></p><ul><li><p>
3+ years of prior relevant experience in system administration or customer engagement tools</p></li><li><p>
Experience with Microsoft Dynamics 365, Salesforce, or similar CRM platforms preferred</p></li><li><p>
Proven ability to train and support a cross-functional user base</p></li><li><p>
Ability to interpret data and system usage to drive adoption and process improvements</p></li><li><p>
Strong attention to detail with a systems- and process-oriented mindset</p></li><li><p>
Curious and comfortable working with technology and data</p></li><li><p>
Able to collaborate effectively with Data Science and Technology teams</p></li><li><p>
Strong communicator and storyteller who can bring data and insights to life</p></li><li><p>
Thrives in ambiguity and can help shape new initiatives</p></li></ul><p><b>
THE PERKS &amp; BENEFITS:</b></p><ul><li><p>
Prioritize your wellness, access programs crafted to nurture your mental and physical health.
</p></li><li><p>Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
</p></li><li><p>Savor delicious meals for free in our employee dining room.
</p></li><li><p>Park with ease&mdash;whether you're on or off shift, it's free!
</p></li><li><p>From healthcare to financial support and generous time-off options, we&rsquo;ve got you covered.
</p></li><li><p>Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.</p></li></ul><p><b>
VIEW JOB DESCRIPTION:</b></p><p>
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&amp;jobcode=12560</p><p>
Are you ready to <b>JOIN THE SHOW</b>? Apply today!</p></div>

CRM Manager

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