customer engagement manager

EVA pharma

<div>
 <p>
  Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are seeking a passionate and talented
  <strong>
   Customer Engagement Manager
  </strong>
  to join our dynamic team.
 </p>
 <p>
  The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <ul>
   <li>
    Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters.
   </li>
   <li>
    Define, optimize, and continuously improve customer journeys and touchpoints across markets.
   </li>
   <li>
    Drive customer-centric decision-making using data, insights, and market trends.
   </li>
   <li>
    Align global and local engagement plans in collaboration with cross-functional teams.
   </li>
   <li>
    Advance digital and next-generation engagement models to enhance the customer experience.
   </li>
   <li>
    Track and optimize performance using KPIs (NPS, ROI, sales impact).
   </li>
   <li>
    Maximize ROI through effective engagement mix, prioritization, and resource allocation.
   </li>
   <li>
    Ensure full compliance with company policies, industry standards, and local regulations.
   </li>
   <li>
    Lead global insights gathering to improve content, channels, and communication effectiveness.
   </li>
   <li>
    Enable omnichannel capability building, coaching, and upskilling across markets
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <ul>
   <li>
    Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence.
   </li>
   <li>
    Proven experience in regional or global roles within complex, multicultural environments.
   </li>
   <li>
    Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management.
   </li>
   <li>
    Solid understanding of digital transformation, omnichannel strategies, and customer experience models.
   </li>
   <li>
    Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams.
   </li>
   <li>
    Mandatory experience in pharma, healthcare, or other highly regulated industries.
   </li>
   <li>
    Bachelor's degree in business, Marketing, Life Sciences, or a related field; a master's degree is an advantage.
   </li>
   <li>
    Fluency in English is required; additional languages are a plus
   </li>
  </ul>
 </ul>
</div>


Customer Engagement Manager

EVA Pharma

<div><p>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.</p><p></p><p><b>
Job Summary</b></p><p>
We are seeking a passionate and talented <b>Customer Engagement Manager</b> to join our dynamic team.</p><p>
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><ul>
<li>
Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters.
</li><li>Define, optimize, and continuously improve customer journeys and touchpoints across markets.
</li><li>Drive customer-centric decision-making using data, insights, and market trends.
</li><li>Align global and local engagement plans in collaboration with cross-functional teams.
</li><li>Advance digital and next-generation engagement models to enhance the customer experience.
</li><li>Track and optimize performance using KPIs (NPS, ROI, sales impact).
</li><li>Maximize ROI through effective engagement mix, prioritization, and resource allocation.
</li><li>Ensure full compliance with company policies, industry standards, and local regulations.
</li><li>Lead global insights gathering to improve content, channels, and communication effectiveness.
</li><li>Enable omnichannel capability building, coaching, and upskilling across markets.</li>
</ul></li></ul><p><b>
Requirements</b></p><ul><li><ul>
<li>
Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence.
</li><li>Proven experience in regional or global roles within complex, multicultural environments.
</li><li>Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management.
</li><li>Solid understanding of digital transformation, omnichannel strategies, and customer experience models.
</li><li>Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams.
</li><li>Mandatory experience in pharma, healthcare, or other highly regulated industries.
</li><li>Bachelor&rsquo;s degree in business, Marketing, Life Sciences, or a related field; a master&rsquo;s degree is an advantage.
</li><li>Fluency in English is required; additional languages are a plus.</li></ul></li></ul></div>

Novartis

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>Join us in shaping the future of customer engagement within different specialties across Egypt. The OCE manager key accountability is to manage Novartis relation with mass number of HCPs from targeted specialty to deliver valuable knowledge and promote our brands through digital engagement model (digital tools only). They must have a deep understanding in the respective disease strategy. Maintain and enhance knowledge of disease areas, products, product strategy, positioning, key messages, programs, company developments, customers, and competitors.<br>
<br>
#LI-Onsite</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><p><b>ajor accountabilities:
</b></p><ul><li>Responsible for execution, monitoring and analysis of the agreed tactical plans in order to ensure the growth of the brand(s)</li><li>
Lead the development of promotional activities in line with internal SOPs and Code of Conduct guidelines.</li><li>
Identify market insights and opportunities through customer interactions, while scouting centers, key opinion leaders (KOLs), and opinion leaders (OLs) by disease within the assigned territory.</li><li>
Execute marketing activities at both central and regional levels, collaborating with Marketing and Medical teams to maximize impact and address specific needs for each patient segment.</li><li>
Monitor product performance and external environment using appropriate tools, taking corrective actions when necessary to achieve business objectives and ensure alignment with market dynamics.</li><li>
Monitor and control brand budgets, forecasts and expenses and assess the marketing mix of the product to evaluate cost effectiveness and results.</li><li>
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.</li><li>
Strong ability to design and orchestrate a full omnichannel engagement experience.</li><li>
Deliver exceptional customer experience through orchestrating the Omni-channels &lsquo;customer engagements and delivering personalized content (Right message/content, Right channel, Right time) to address the customer needs within the specific customer journey.</li><li>
Experimenter for different engagement models, sharing feedback and insights and suggestions for improvement.</li><li>
Continuously assessing Customer Experience (CX) and promptly attending to Customer feedback and suggestions.</li><li>
In depth understanding of patient journey pains and gains.</li></ul><p></p><p><b>
Minimum Requirements:
</b></p><ul><li>Bachelor's degree in any discipline.</li><li>
Minimum 3 years of experience in Sales or Marketing, preferably with experience in digital marketing or Customer Digital Engagement.</li></ul><p></p><p><b>
Commitment to Diversity &amp; Inclusion</b><br>
Novartis is an equal opportunity employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representatives of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empower our people to unleash their full potential.</p></div>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div></div></div>
<br><div><div>Division
<div>International
</div></div><div>Business Unit
<div>Strategic Planning &amp; BD&amp;L
</div></div><div>Location
<div>Egypt
</div></div><div>Site
<div>New Cairo
</div></div><div>Company / Legal Entity
<div>EG02 (FCRS = EG002) Novartis Pharma S.A.E
</div></div><div>Functional Area
<div>Marketing
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No
</div></div><div></div><div><div><div><div><div>VIDEO</div>
</div>
</div></div></div><div></div><div><p>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</p></div></div>

Omnichannel Engagement Manager

Wipro

<div>
 Job description:
 <br/>
 <br/>
 Job Description
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 </p>
 ͏
 <p>
  <strong>
   Do
  </strong>
 </p>
 <p>
  1. Customer requirements gathering and engagement
 </p>
 <ul>
  <li>
   Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
  </li>
  <li>
   Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
  </li>
  <li>
   Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
  </li>
  <li>
   Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
  </li>
  <li>
   Understand and communicate the financial and operational impact of any changes
  </li>
  <li>
   Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
  </li>
  <li>
   Empower the customers through demonstration and presentation of the proposed solution/ prototype
  </li>
  <li>
   Maintain relationships with customers to optimize business integration and lead generation
  </li>
  <li>
   Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
  </li>
 </ul>
 ͏
 <p>
  2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 </p>
 <p>
  &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 </p>
 <ul>
  <li>
   Provide them with customer feedback/ inputs on the proposed solution
  </li>
  <li>
   Review the test cases to check 100% coverage of customer requirements
  </li>
  <li>
   Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
  </li>
  <li>
   Deploy and facilitate new change requests to cater to customer needs and requirements
  </li>
  <li>
   Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
  </li>
  <li>
   Conduct Integration Testing and User Acceptance demo&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s testing to validate implemented solutions and ensure 100% success rate
  </li>
  <li>
   Use data modelling practices to analyze the findings and design, develop improvements and changes
  </li>
  <li>
   Ensure 100% utilization by studying systems capabilities and understanding business specifications
  </li>
  <li>
   Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
  </li>
 </ul>
 <p>
  &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 </p>
 <ul>
  <li>
   Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
  </li>
  <li>
   Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
  </li>
  <li>
   Ensure Customer Satisfaction through quality deliverable on time
  </li>
 </ul>
 ͏
 <p>
  3.&nbsp;Build domain expertise and contribute to knowledge repository
 </p>
 <ul>
  <li>
   Engage and interact with other BA&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s to share expertise and increase domain knowledge across the vertical
  </li>
  <li>
   Write whitepapers/ research papers, point of views and share with the consulting community at large
  </li>
  <li>
   Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  </li>
  <li>
   Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
  </li>
 </ul>
 ͏
 <p>
  <strong>
   Deliver
  </strong>
 </p>
 <strong>
  No.
 </strong>
 <strong>
  Performance Parameter
 </strong>
 <strong>
  Measure
 </strong>
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 <p>
  &nbsp;
 </p>
 <p>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Experience: 3-5 Years
  <br/>
  .
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 </p>
</div>


BUSINESS ANALYST L3

HSBC

<div><p><b>Some careers open more doors than others.</b></p><p></p><p><br>
If you&rsquo;re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.</p><p></p><p><br>
We are currently seeking an experienced professional to join the GTS India Solutions Implementation team as the Supplier Engagement Manager.</p><p></p><p><b><br>
Role Title:</b> Supplier Engagement Manager</p><p><b>
Job Family/Sub Job Family:</b> GTS Solutions Implementation</p><p><b>
Business:</b> Global Trade Solutions (GTS)</p><p><b>
Role Purpose:</b></p><p>
The Supplier Engagement Manager is responsible for leading supplier marketing and onboarding efforts for Supply Chain Solutions (SCS) programs, ensuring effective monetization and a positive onboarding experience. This role involves close collaboration with internal stakeholders and proactive management of supplier engagement strategies.</p><p>
This role operates within GTS growth markets, focusing on SCF products. The Supplier Engagement Manager will work autonomously, ensuring projects are on track and adhering to internal controls.</p><p><b>
Principal Accountabilities:</b></p><ul><li>
Supplier Onboarding &amp; Engagement:<ul><li>
Ensure suppliers understand the benefits of Supply Chain Financing (SCF) and facilitate their enrolment.</li><li>
Conduct detailed working capital analysis for suppliers as needed.</li><li>
Represent HSBC&rsquo;s SCF program at supplier conferences and events.</li><li>
Provide sales, technical, and practical support throughout the supplier enrolment journey.</li></ul></li></ul><br>
<p></p><ul><li>
Collaboration &amp; Strategy:<ul><li>
Liaise regularly with internal stakeholders (BDMs, Product, Global and Regional Heads of Solutions Implementation) to analyze onboarding strategies and utilization.</li><li>
Develop and execute supplier engagement and penetration strategies for assigned programs.</li><li>
Create and distribute marketing materials to support clients and suppliers.</li></ul></li></ul><br>
<p></p><ul><li>
Operational Analysis &amp; Reporting:<ul><li>
Conduct operational and data analysis to support management decisions.</li><li>
Create reports and onboarding plans, providing metrics on supplier enrolment demand and capacity management.</li><li>
Manage project actions and operational tasks to ensure timely completion.</li></ul></li></ul><br>
<p></p><ul><li>
Performance Management:<ul><li>
Achieve annual targets for supplier onboarding and utilization levels.</li><li>
Ensure presentations and events are executed smoothly and meet high standards.</li></ul></li></ul><br>
<p></p><ul><li>
Customers / Stakeholders:<ul><li>
Ensure deadlines are met for clients and internal stakeholders.</li><li>
Collaborate with CMB Marketing, Compliance, and Legal to produce compliant materials.</li><li>
Address and resolve issues with stakeholders and clients effectively.</li></ul></li></ul><br>
<p></p><ul><li>
Leadership &amp; Teamwork:<ul><li>
Foster a culture of excellence and high engagement within a multi-lingual, multi-cultural team.</li><li>
Act as a role model for HSBC&rsquo;s values, supporting superior customer service.</li><li>
Participate in continuous improvement and people development initiatives.</li></ul></li></ul><br>
<p></p><ul><li>
Operational Effectiveness &amp; Control:<ul><li>
Maintain HSBC internal control standards and adhere to compliance requirements.</li><li>
Participate in training to enhance skills and knowledge.</li></ul></li></ul><p></p><p><b><br>
Knowledge &amp; Experience / Qualifications:</b></p><ul><li>
Essential:<ul><li>
Client-facing experience in a busy, challenging environment.</li><li>
Marketing/sales experience, particularly in MSME/Business Banking segments.</li><li>
Strong planning, organizational, and multitasking skills.</li><li>
Excellent interpersonal, written, and verbal communication skills.</li><li>
Familiarity with GTS systems and/or Trade/RF industry.</li><li>
Attention to detail and proficiency in Microsoft Office.</li></ul></li></ul><br>
<p></p><ul><li>
Desirable:<ul><li>
Understanding of bank procedures and functions.</li><li>
Experience in Procurement/Supply Chain.</li><li>
Knowledge of HSBCnet and cash management systems.</li></ul></li></ul><p>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</p><p>
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p><i>
Issued by The Hongkong and Shanghai Banking Corporation Limited, India</i></p></div>

Solutions Implementation and Supplier Engagement Manager

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You&rsquo;ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
<br>
<br>
We're looking for an Engagement Management Delivery Practice Manager to lead our Professional Services (ProServe) India Engagement Management practice. This leader will oversee the delivery of complex, transformational customer engagements across our largest and most strategic enterprise customers, hire and develop bar-raising talent, build effective organization-wide relationships, and engage customers and C-level executives to provide delivery thought leadership, support pre-sales, steer in-flight projects, and ensure delivery exceeds customer expectations.<br>
<br>
The ideal candidate is an experienced people leader with deep technology consulting expertise, a background in leading program delivery teams and strategic transformation programs, and experience supporting business development. We look for a leader who is passionate about building an environment where builders thrive and grow their careers; a leader who thrives in an agile, fast-paced, growth environment, insists on incredibly high standards, and can dive deep to get the job done.<br>
In this capacity, you will be based in Bengaluru or Mumbai and are expected to travel 40% of the time. You will report to the India ProServe Delivery Leader and guide your direct team of Engagement Managers.<br>
<br>
Key job responsibilities<br>
<ul><li>Lead and develop a team of Engagement Managers capable of successfully managing diverse cloud transformation programs in AI, data, migration, modernization and security.
</li><li>Implement and enhance mechanisms to improve delivery quality and engagement manager productivity; Provide thought leadership in engagement methodologies and best practices adoption.
</li><li>Serve as strategic advisor to C-suite executives, leading steering committees and executive engagements.
</li><li>Own customer escalations, feedback, corrective actions, and learnings to drive customer satisfaction</li><li>Navigate complex escalations with executive temperament, transforming challenges into relationship-strengthening opportunities</li><li>Participate in business development, pre-sales, and contract negotiations</li><li>Collaborate with local, regional, and global teams to design and implement cloud programs
</li><li>Effectively communicate delivery portfolio health and status to Sr. Stakeholders internally and externally.<br>
</li></ul></div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in Computer Science, Math, or a related field</li><li>Experience with consulting practice leadership as manager of managers with team size 50+ and P&amp;L responsibility</li><li>Experience with enterprise architecture including virtualization technologies and distributed architecture</li><li>Experience managing and delivering large-scale enterprise IT projects</li><li>Experience with AWS, Azure, or Google Cloud technology</li><li>15+ years of leading complex, large-scale, IT, technical or engineering programs experience</li><li>Technical depth and credibility to guide delivery of complex transformational programs.</li><li>Experience with Agile and Project Management frameworks, methodologies, and tools.</li><li>Track record working with various delivery models including Fixed Price and Time &amp; Material.</li><li>Business consulting expertise translating technical requirements into customer outcomes.</li><li>Experience in pre-sales or sales and contracting for complex service engagements.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>AWS certification</li><li>Experience with communication, presentation, and negotiation</li><li>Technical leadership experience in cloud and/or AI product/technology organizations/MNCs.</li><li>Track record in scaling teams, processes and capabilities in fast growth environment.</li><li>Enterprise IT consulting and/or delivery experience with global companies.</li><li>Certifications in PMP, Agile certifications (CSM, PSM, PMI-ACP, SAFe), PRINCE2 or equivalent.</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Delivery Practice Manager - Engagement Management, AWS Professional Services India

<div>
 Job description:
 <br/>
 <br/>
 Job Description
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 </p>
 ͏
 <p>
  <strong>
   Do
  </strong>
 </p>
 <p>
  1. Customer requirements gathering and engagement
 </p>
 <ul>
  <li>
   Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
  </li>
  <li>
   Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
  </li>
  <li>
   Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
  </li>
  <li>
   Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
  </li>
  <li>
   Understand and communicate the financial and operational impact of any changes
  </li>
  <li>
   Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
  </li>
  <li>
   Empower the customers through demonstration and presentation of the proposed solution/ prototype
  </li>
  <li>
   Maintain relationships with customers to optimize business integration and lead generation
  </li>
  <li>
   Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
  </li>
 </ul>
 ͏
 <p>
  2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 </p>
 <p>
  &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 </p>
 <ul>
  <li>
   Provide them with customer feedback/ inputs on the proposed solution
  </li>
  <li>
   Review the test cases to check 100% coverage of customer requirements
  </li>
  <li>
   Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
  </li>
  <li>
   Deploy and facilitate new change requests to cater to customer needs and requirements
  </li>
  <li>
   Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
  </li>
  <li>
   Conduct Integration Testing and User Acceptance demo&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s testing to validate implemented solutions and ensure 100% success rate
  </li>
  <li>
   Use data modelling practices to analyze the findings and design, develop improvements and changes
  </li>
  <li>
   Ensure 100% utilization by studying systems capabilities and understanding business specifications
  </li>
  <li>
   Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
  </li>
 </ul>
 <p>
  &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 </p>
 <ul>
  <li>
   Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
  </li>
  <li>
   Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
  </li>
  <li>
   Ensure Customer Satisfaction through quality deliverable on time
  </li>
 </ul>
 ͏
 <p>
  3.&nbsp;Build domain expertise and contribute to knowledge repository
 </p>
 <ul>
  <li>
   Engage and interact with other BA&Atilde;&cent;&Acirc;&euro;&Acirc;&trade;s to share expertise and increase domain knowledge across the vertical
  </li>
  <li>
   Write whitepapers/ research papers, point of views and share with the consulting community at large
  </li>
  <li>
   Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  </li>
  <li>
   Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
  </li>
 </ul>
 ͏
 <p>
  <strong>
   Deliver
  </strong>
 </p>
 <strong>
  No.
 </strong>
 <strong>
  Performance Parameter
 </strong>
 <strong>
  Measure
 </strong>
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
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  Experience: 8-10 Years
  <br/>
  .
 </p>
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 <p>
  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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