customer engagement manager

Sanofi

<div><p><b>Job title</b>: Customer Engagement Manager</p><ul><li>
Location: Dubai, UAE</li></ul><p></p><p><b>
About the job</b></p><p>
As <b>Customer Engagement Manager</b> within our Marketing team, you'll orchestrate seamless customer journeys and drive field excellence through high-impact campaigns, events, and omnichannel engagement that puts healthcare professionals at the center of everything we do. Ready to get started?</p><p>
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. As part of our customer engagement team, you'll bridge strategy and execution &ndash; translating brand priorities into personalized customer experiences, enabling field teams with cutting-edge digital tools, and ensuring every interaction drives meaningful outcomes for healthcare professionals and patients.</p><p></p><p><b>
About Sanofi:</b></p><p>
We're an R&amp;D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.</p><p></p><p><b>
Main responsibilities:</b></p><ul><li>
Execute customer activation events including local and international congresses, speaker tours, standalone events, and virtual webinars, ensuring excellence in planning, delivery, and compliance</li><li>
Lead campaign planning in partnership with Omnichannel teams, ensuring localized content adaptation, optimized channel mix, and effective field enablement</li><li>
Orchestrate customer journeys by translating brand priorities into monthly activities, continuously refining segments based on healthcare professional behavior and market evolution</li><li>
Drive CRM adoption and digital tool utilization across field teams, reviewing monthly engagement KPIs and translating performance insights into closed-loop improvements</li><li>
Maintain close field engagement through regular account visits (minimum 2 days per week), supporting key account managers and driving strategic project execution in top accounts</li><li>
Engage Key Opinion Leaders and Digital Opinion Leaders to share scientific insights, campaign updates, and address customer objections, while collecting structured HCP feedback to assess channel effectiveness</li><li>
Collaborate cross-functionally with Sales, Medical Affairs, Analytics &amp; CRM, Regulatory, and Omnichannel teams to ensure seamless execution and customer-centric ways of working</li></ul><p></p><p><b>
About you</b></p><ul><li><b>
Experience:</b> Minimum 4 years of commercial experience in pharmaceuticals or MedTech, with a proven track record in customer activation, field enablement, or commercial excellence roles</li><li><b>
Soft and technical skills:</b> Strong customer journey orchestration and campaign execution capabilities; proficiency with CRM and digital tools; excellent communication and stakeholder management skills; analytical mindset with the ability to translate data into actionable insights; customer-centric approach with change management experience; cross-functional collaboration expertise</li><li><b>
Education:</b> Bachelor's degree, preferably in Pharmacy, Medicine, or Life Sciences; MBA or Marketing degree is a plus</li><li><b>
Languages:</b> Business-fluent written and spoken English</li></ul><p></p><p><b>
Why choose us?</b></p><ul><li>
Shape how healthcare professionals experience our breakthrough treatments &ndash; putting customer centricity at the heart of everything we do</li><li>
Work at the intersection of strategy and execution, translating brand vision into real-world impact through omnichannel engagement and field excellence</li><li>
Drive digital transformation with cutting-edge CRM tools and data-driven insights that continuously optimize customer experiences</li><li>
Build meaningful relationships with leading healthcare professionals, Key Opinion Leaders, and field teams across diverse markets</li><li>
Thrive in a collaborative, agile environment that values innovation, continuous learning, and bold thinking</li><li>
Grow your career with access to cross-functional opportunities, mentoring, and a company that invests in your development</li><li>
Make a real difference for patients with high unmet needs while working in a purpose-driven, inclusive culture</li></ul><p><b>
Pursue</b> <i>Progress</i>. <b>Discover</b> <i>Extraordinary</i>.</p><p>
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue <i>Progress</i> and Discover <i>Extraordinary</i> &ndash; together.</p><p>
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.</p>
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Customer Engagement Manager

Thales

<div>
 Location: DOHA BIP QFZA W4, Qatar
 <br/>
 <br/>
 Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.
 <br/>
 <br/>
 We have been present in Qatar for over 35 years and with over 350 employees to date and we are growing rapidly. Thales in Qatar is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Our people are working on two major urban rail projects; the Doha Metro and Lusail Tramway and providing security and communications systems for Hamad International Airport and Doha Port as well as delivering world-class In-Flight entertainment and Connectiivity systems.
 <br/>
 <br/>
 <strong>
  Missions &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promotes and sells a dedicated portfolio for potential opportunities
  </li>
  <li>
   Takes in orders (sales function), through actions ranging from pre-sales in cooperation with the KAMs/CDs and Business Development teams, up to the end stages of sales finalization;
  </li>
  <li>
   In charge of summarizing and monitoring sales forecasts;
  </li>
  <li>
   Promotes and sells a dedicated portfolio. Manages the overall sale process including, change requests and partners;
  </li>
  <li>
   Runs sales teams and ensures that the necessary interaction takes place with the Countries, in particular through Opportunity pipeline Reviews, Sitcom meetings and Business Forums;
  </li>
  <li>
   Supports the definition of the sales strategy for a project or, more broadly speaking, the sales approach in relation to a specific customer, working in conjunction with the KAM or CD;
  </li>
  <li>
   Ensures customer satisfaction in cooperation with the KAM, through appropriate initiatives, addressing problems and complaints on a case-by-case basis;
  </li>
  <li>
   Captures information on aspects such as risks &amp; opportunities, marketing and sales to share in the Unit ( incl. with Bid/project teams), develops awareness of customer environment
  </li>
  <li>
   Manages the team including the ability to anticipate forecast &hellip;.
  </li>
  <li>
   Able to successfully negotiate the terms of an agreement and close sales in line with expectations
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 DECISIONS OWNED / KEY DELIVERABLES
 <br/>
 <br/>
 <ul>
  <li>
   Mandate of the gate (=head of sales, decision co-owned)
  </li>
  <li>
   OI target proposal
  </li>
  <li>
   Gate 1 (When no CL)
  </li>
  <li>
   Executive Summary
  </li>
  <li>
   Commercial strategy
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 KEY INTERACTIONS
 <br/>
 <br/>
 <ul>
  <li>
   Account Team
  </li>
  <li>
   Bids and Capture teams
  </li>
  <li>
   Sales Operations
  </li>
  <li>
   Finance
  </li>
  <li>
   Quality &amp; Customer Satisfaction
  </li>
  <li>
   Legal
  </li>
  <li>
   BL Stakeholders
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Listening, empathy
  </li>
  <li>
   Ability to adapt the offer to customer needs
  </li>
  <li>
   Resilience
  </li>
  <li>
   Negotiation
  </li>
  <li>
   Closing skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 KPIs
 <br/>
 <br/>
 <ul>
  <li>
   OI
  </li>
  <li>
   GMOI &amp; AGM
  </li>
  <li>
   Pipeline accuracy
  </li>
  <li>
   Pipeline growth on sales perimeter (BD KPI as well)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
</div>


Workday

<div><div><b>Your work days are brighter here.</b></div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div><b>
About the Team</b></div>
The AI GTM Strategy team is a high‑impact organization within the Global Revenue organization, reporting to the SVP of AI Strategy. Our mission is to be the &quot;connective tissue&quot; between Product, Sales, and our customers, ensuring the biggest challenges in the future of work and money are solved with Workday AI and achieve meaningful business impact.<br>
<br>
This team acts as a force multiplier, accelerating revenue and adoption of Workday AI across our customers&rsquo; enterprises. Workday is in a pivotal moment of scaling AI across our platform and customer base, and our AI GTM Strategy team sits at the heart of this transformation.<br>
<br>
This is a highly cross‑functional team, translating AI innovation into scalable, repeatable commercial impact. If you are energized by building something new, moving fast, and shaping how enterprises adopt AI at scale, this is the place to do it.<div></div><div><b>
About the Role</b></div><div></div><div><div><div><div><div><div><div><div><div><div>
As a Strategic Customer Engagement Manager &ndash; AI, you will be a key driver of Workday&rsquo;s growth across our AI solutions. This role fuels AI revenue growth with our world‑class GTM team and requires a blend of commercial acumen, strategic vision, and deep product and market understanding in a rapidly evolving AI landscape.</div><div></div><div>
You will guide strategic enterprise AI opportunities through critical portions of the sales journey for Workday AI Agents, Platform AI solutions, and broader AI capabilities. From sharing our AI vision, to uncovering opportunities, to shaping complex solutions and helping close impactful deals, you will engage with C‑level executives including CHRO, CIO, CFO, and other key leaders who are seeking to transform their enterprises through AI‑powered solutions. You will also help the broader sales organization adapt to fast‑shifting market dynamics and customer needs.</div><div></div><div>
In this role, you will:</div><ul><li><div>
Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders.</div></li><li><div>
Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process.</div></li><li><div>
Shape and scale how Workday shows up in the AI market: what we say, where we play, and how we prove value.</div></li><li><div>
Maintain and deepen relationships with account teams, customers, and channel partners to connect their challenges with the Workday AI product suite.</div></li><li><div>
Lead executive‑level AI conversations to help customers define an AI vision, roadmap, and operating model grounded in Workday&rsquo;s capabilities; facilitate executive workshops, advisory sessions, and briefings to align on AI strategy and secure buy‑in across the C‑suite and functional leaders.</div></li><li><div>
Act as a consultative advisor, diving deep into a customer&rsquo;s business to diagnose problems and position Workday&rsquo;s AI solutions to unlock value; translate customer priorities (e.g., revenue growth, cost optimization, productivity, employee experience) into concrete AI use cases and value hypotheses.</div></li><li><div>
Serve as a Workday AI solutions expert, clearly articulating how our AI products, agents, and platform capabilities solve real problems and deliver business outcomes.</div></li><li><div>
Maintain deep, current expertise on the AI market&mdash;including LLMs, generative AI, copilots, agents, deployment approaches, and competitive dynamics&mdash;and use this to sharpen how we position Workday AI.</div></li><li><div>
Execute AI GTM programs and plays that can be scaled across regions, segments, and industries.</div></li><li><div>
Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing, and Strategy to ensure our offerings address the evolving challenges of leading global enterprises.</div></li><li><div>
Provide structured, customer‑backed feedback on needs, competitive dynamics, and emerging use cases, acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI.</div></li><li><div>
Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday standards.</div></li><li><div>
Contribute to developing and refining field‑ready assets (narratives, pitch materials, case studies, playbooks, talk tracks) to support Sales, Solution Consulting, and Customer Success.</div></li><li><div>
Contribute to thought leadership efforts (e.g., blogs, events, webinars, customer forums) to strengthen Workday&rsquo;s voice in the AI market.</div></li></ul><div></div><div>
This is a hands-on, highly matrixed role for someone who moves quickly, pilots bold ideas, and is excited to help define what great looks like for enterprise AI sales.</div></div></div></div></div></div></div></div></div></div><div></div><div><b>
About You</b></div><div></div><div><b>
Basic Qualifications</b></div><ul><li><div>
6+ years in relevant roles (e.g., AI Sales, AI Product Strategy, AI Sales Strategy, Customer Strategy, Management Consulting, or similar customer‑facing strategic roles).</div></li><li><div>
Experience working with Fortune 500 or larger enterprise clients.</div></li><li><div>
Strong background in sales strategy, AI‑related sales or GTM strategy, or similar roles focused on technology or AI‑driven solutions.</div></li></ul><div></div><div><b>
Other Qualifications</b></div><ul><li><div>
Demonstrated experience leading executive‑level conversations, public speaking, and producing strategic content (presentations, narratives, or thought leadership).</div></li><li><div>
Experience in or with regulated industries; HR technology experience strongly preferred.</div></li><li><div>
Proven ability to map AI capabilities to business value (e.g., revenue growth, cost savings, experience improvements, operational efficiencies) and to build compelling business cases.</div></li><li><div>
Solid technical understanding of AI concepts (LLMs, generative AI, data platforms, ML, copilots/agents) sufficient to partner credibly with product and engineering in a senior, business‑facing capacity.</div></li><li><div>
Deep understanding of the end‑to‑end customer lifecycle (Sales, Deployment, Post‑Go‑Live / Adoption / Expansion).</div></li><li><div>
Experience working in entrepreneurial or high‑growth environments and with global, cross‑functional teams.</div></li><li><div>
Strong executive presence with the ability to influence and align senior stakeholders, both externally with customers and internally.</div></li><li><div>
Proficiency with Workday (or similar HCM/ERP platforms), including experience with intelligent features such as agents, copilots, or AI‑powered workflows.</div></li><li><div>
Passion for revenue impact, commercialization, and scaling customer adoption.</div></li><li><div>
Strong program and project management skills; able to self‑manage, prioritize, and deliver complex cross‑functional initiatives end‑to‑end.</div></li><li><div>
Excellent written and verbal communication skills, including the ability to simplify complex AI concepts into clear, business‑oriented narratives.</div></li><li><div>
Interest in AI and the future of work, including emerging trends in talent, productivity, and organizational design.</div></li></ul><div><b><br>
Workday Pay Transparency Statement</b></div><div></div><div>
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate&rsquo;s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday&rsquo;s comprehensive benefits, please <div>click here</div>.</div><div></div>
Primary Location: USA.CA.Home Office Bay Area<br>
<div></div>
Primary Location Base Pay Range: $148,000 USD - $222,000 USD<br>
<div></div>
Additional US Location(s) Base Pay Range: $125,400 USD - $222,000 USD<div><b><br>
Our Approach to Flexible Work</b></div><div><br>
With Flex Work, we&rsquo;re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply <b>spend at least half (50%) of our time each quarter in the office or in the field</b> with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote &quot;home office&quot; roles also have the opportunity to come together in our offices for important moments that matter.</div><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div><br>
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email <div>accommodations@workday.com</div>.</div><div></div><div><b>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></div><div>
At Workday, we value our candidates&rsquo; privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.</div><div></div><div><br>
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.</div><div></div><div><br>
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.</div></div>

Senior AI Strategic Customer Engagement Manager

Kneaders Bakery & Cafe

<p></p><div><p><b>**PART-TIME POSITION AVAILABLE**</b></p><p><b>
**MUST HAVE MORNING/DAYTIME AVAILABILITY**</b></p><ul><li><b>
Work-Life balance</b> - all <b>Kneaders Bakery &amp; Cafe</b> locations are closed every Sunday &amp; are closed on Thanksgiving Day &amp; Christmas every year</li><li><b>
Health benefits</b> for full-time employees to support health &amp; wellness (we also offer pet insurance for your 4-legged family members)</li><li><b>
Career growth opportunities</b> - Restaurant leadership, retail management, specialization in the art of pastry &amp; bread baking - Kneaders has many career development paths available</li><li><b>
Competitive hourly wage</b></li></ul><p><b>
If this sparks your interest, read below to learn about the person Kneaders is currently looking for.</b></p><p><b><br>
Kneaders Bakery &amp; Cafe</b> is currently looking for an enthusiastic part-time <b>Retail &amp; Community Engagement Manager</b> who is as passionate about food quality, customer service, &amp; community as we are! In the role of <b>Retail &amp; Community Engagement Manager</b>, you will have the opportunity to work within a dynamic team who offer a unique menu selection from scratch baked bread &amp; pastries to incredible soups, salads, &amp; sandwiches all made with honest, whole ingredients.</p><p>
A successful <b>Retail &amp; Community Engagement Manager </b>at <b>Kneaders Bakery &amp; Cafe</b> must possess:
</p><ul><li>A &quot;can do&quot; attitude- the ability to actively listen to guests &amp; the confidence to suggest meal &amp; gift items to first time guests &amp; returning regulars.
</li><li>The ability to work quickly, learn from mistakes, &amp; look for opportunities to step in &amp; help other departments even before being asked.</li></ul><p><b>
Availability:</b><br>
Available to work Mon-Fri during peak lunch traffic hours; Saturdays as needed. Due to business needs, additional hours are required during November and December, including weekends and some extended hours. Available to work Thanksgiving and Christmas breaks. Responsible for organizing and leading a team to support the execution of Holiday baskets and merchandise.</p><p><b><br>
Merchandising:</b><br>
Primary responsibilities include greeting and welcoming guests to the brand.<br>
Merchandising, daily basket making, stocking shelves, personal shopping assistance, inventory, cleaning, organization, assisting front of house restaurant operations when needed. Attend and participate in weekly management meetings.</p><p><b>
Community Engagement:</b><br>
Engage local schools to participate in Knead Dough Fundraiser events, provide the Home Office with all necessary info and paperwork. Host Knead Dough community partnership fundraising events. Partner with marketing and home office to host brand-wide events and classes as well as host individual store events. Working closely with the General Managers, District Leadership, Regional Leadership, and home office team to ensure the store events are successful, reflect our brand, and that we provide exceptional customer service to all guests.<br>
Engage and facilitate partnerships with realtors and title companies in the community to drive gift basket and catering sales for the restaurant.</p><p>
A successful <b>Retail &amp; Community Engagement Manager </b>at <b>Kneaders Bakery &amp; Cafe</b> need to be qualified with:</p><ul><li>
1+ years customer service/retail experience
</li><li>Attentiveness to compliance with local, state, &amp; federal regulations for food handler &amp; sanitation standards.
</li><li>Flexible schedule standards. <b>Retail &amp; Community Engagement Manager</b> shifts vary from week to week depending on customer traffic &amp; time of year. Shifts start as early as 7 am -10 pm Monday - Saturday.</li><li><b>
Must be at least 18 years of age to be qualified for this position</b></li></ul><p><b><br>
If this person is YOU, start your journey today &amp; complete your application!</b></p></div>

Retail & Community Engagement Manager

Nearmap

<div><b>Company Description</b><p><br>
Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, Nearmap stands as the definitive source of truth that shapes the livable world.</p><p><b>
Role Location: Fully remote within the continental United States.</b></p><b><br>
Job Description</b><p><b><br>
About the Role</b></p><p>
We are looking for a data-driven, customer-obsessed Digital Customer Success Manager (CSM) to support and grow our digital-first customer segment. This role is focused on driving adoption, retention, expansion, and satisfaction for our scaled customer base by leveraging automation, usage data, and human-touch interventions at key moments in the customer journey. You&rsquo;ll work cross-functionally with Customer Experience, Support, Sales, and Marketing to identify gaps, design scalable solutions, and execute programs that drive customer success at scale.</p><p><b>
Key Responsibilities</b></p><p><b><i>
Renewal Management</i></b></p><ul><li>
Ensure on-time renewals and accurate renewal forecasting across assigned accounts</li><li>
Renewal quote creation, negotiations, and churn mitigation</li></ul><p><b><i>
Adoption &amp; Engagement</i></b></p><ul><li>
Develop and lead monthly enablement webinars tied to use cases and feature adoption.</li><li>
Host weekly office hours and ensure relevant attendance and engagement.</li><li>
Analyze low-adoption accounts and design enablement playbooks to improve usage.</li><li>
Create and iterate on scalable resources (e.g., videos, articles, email sequences) to accelerate adoption.</li></ul><p><b><i>
Onboarding &amp; Enablement</i></b></p><ul><li>
Monitor and respond to automation-driven emails, in-app onboarding questions, and survey responses (NPS, CSAT).</li><li>
Partner with Customer Enablement to refine onboarding journeys and human-touch messaging.</li></ul><p><b><i>
Expansion &amp; Growth</i></b></p><ul><li>
Monitor product usage to identify high-potential upsell opportunities and coordinate with account owners.</li><li>
Surface expansion opportunities from product overages and usage patterns (e.g., upgrade plans from 500MB to 2GB).</li><li>
Partner with Product Marketing to create &ldquo;value sell&rdquo; content and campaigns that drive cross-sell and upsell motions.</li></ul><p><b><i>
Churn &amp; Risk Mitigation</i></b></p><ul><li>
Proactively identify and engage with at-risk customers via personalized outreach and playbooks.</li><li>
Flag and manage subscriptions not on auto-renew, engaging at least 60 days before renewal.</li><li>
Update customer health scores manually when risk indicators are present outside of automated tracking.</li></ul><p><b><i>
Compliance with Nearmap values, policies and standards, and ensure compliance with all local statutory requirements.</i></b></p><ul><li>
Complies with responsibilities of working for a private company.</li><li>
Complies with all local legislative requirements.</li><li>
Adheres to company guidelines and the corporate Code of Conduct.</li><li>
Where appropriate keeps up to date with legislative requirements.</li><li>
Acts in an ethical way when dealing with company assets and other people.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Key Requirements</b></p><p><b><i>
Goals &amp; Success Metrics</i></b></p><ul><li>
Adoption: Drive increase in monthly active users</li><li>
Churn: Maintain an annual gross recurring revenue of 99%</li><li>
Expansion: Generate and assist in closing upsell opportunities from usage insights.</li><li>
Engagement: host weekly office hours, run recurring webinars</li><li>
Retention &amp; Health: Respond to 100% of detractor NPS and low CSAT within SLA; maintain or improve NRR and NPS scores</li></ul><p><b><i>
Tools &amp; Collaboration</i></b></p><ul><li>
Gainsight &amp; Salesforce: Leverage workflows, reports, and health scoring to manage digital success motions.</li><li>
Looker &amp; Internal Dashboards: Use data insights to identify trends, opportunities, and risk factors.</li><li>
Collaborate with:</li><li>
Data &amp; Operations for reporting and automation.</li><li>
Customer Marketing for webinars, office hours, enablement resources, email campaigns.</li><li>
Support &amp; Customer Success Managers for customer escalations and retention strategy.</li></ul><p><b><i>
Experience</i></b></p><ul><li>
2-3 years experience in Customer Success, Account Management, or SaaS Support roles.</li><li>
Experience managing a high-volume book of business or working in a scaled/digital CS function.</li><li>
Strong analytical skills and experience using CS tools like Gainsight, Looker, Salesforce.</li><li>
Excellent written and verbal communication.</li><li>
Passion for customer success and operational efficiency.</li></ul><p><b><i>
Preferred</i></b></p><ul><li>
Gainsight certification or familiarity with digital success models.</li><li>
Experience running webinars or workshops.</li><li>
Experience with customer lifecycle automation or programmatic engagement strategies.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Why you'll love working at Nearmap:</b></p><p>
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We&rsquo;re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.</p><p>
Nearmap offers:</p><ul><li>
In addition to flexible time off, Nearmap offers 4 extra &quot;YOU&quot; days off each year - take a break, no questions asked!</li><li>
Company-sponsored volunteering days to give back.</li><li>
Generous parental leave policies for growing families.</li><li>
Work from Overseas Policy - explore the world in the approved list of cities while you work!</li><li>
Discounted Private Health Insurance plans.</li><li>
Monthly wellbeing and technology allowance.</li><li>
A Nearmap subscription (naturally!).</li></ul><p><b>
Learn More About The Work We Do:</b></p><p><b>
YouTube Page</b></p><p>
LinkedIn Page</p><p><i>
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Digital Customer Success Manager (CSM)

Salla

<div>
 Salla is the leading e-commerce enabler platform in Saudi Arabia. Behind this success is a hugely diverse team of hard workers and believers in Salla's mission to be the #1 Best and easiest e-commerce enabler platform in the MENA region. We believe we enable our merchants to live better by raising their income.
 <br/>
 <br/>
 We are seeking a Senior Customer Success Manager who will be accountable for overseeing a portfolio of scaled accounts and ensuring their successful utilization of our products and services. In this role, you will serve as a strategic consultant to these customers, assisting them in accomplishing their objectives and driving adoption and contentment.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead a team of Customer Success Managers to enhance customer engagement and ensure seamless experiences for mid-market clients
  </li>
  <li>
   Drive gross and net retention targets within the Scaled accounts segment
  </li>
  <li>
   Implement process automation and optimization to enhance scalability and efficiency
  </li>
  <li>
   Collaborate with cross-functional teams on customer engagement campaigns
  </li>
  <li>
   Analyze customer digital journeys to improve overall experience and minimize churn
  </li>
  <li>
   Develop best practices for customer communication throughout the lifecycle
  </li>
  <li>
   Identify reasons for churn and implement strategies to retain customers
  </li>
  <li>
   Implement retention programs to proactively address risks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Marketing, E-commerce, or any related field
  </li>
  <li>
   Experience managing a revenue number and maintaining a forecast
  </li>
  <li>
   Previous proven experience with digital adoption or scaling customer success
  </li>
  <li>
   Proven track record of executing against growth strategies and delivering targets above company expectations
  </li>
  <li>
   Experience in Data management and MS Excel
  </li>
  <li>
   Use data to analyze results and make data-driven decisions
  </li>
  <li>
   Experience in E-commerce, payment, shipping, or logistics companies
  </li>
  <li>
   Problem solver
  </li>
  <li>
   Experience in managing remote teams and working in a remote-friendly environment
  </li>
 </ul>
</div>


Senior Merchant Successes Manager

Triskel Consulting

<div>
 <p>
  Our client is a digital services provider operating within the iGaming field. Their CRM team is at the core of their growth, driving retention, engagement, and long-term success. As they expand their presence in the Spanish market they are looking for top talent to drive growth and optimize player journeys. They are seeking for an strategic and results-driven CRM Manager to lead and oversee CRM initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will be responsible for defining and executing player engagement strategies, managing CRM campaigns, and leveraging data-driven insights to enhance customer retention and lifetime value. This role requires strong leadership, analytical expertise, and a deep understanding of CRM systems and player behaviour within the gambling sector.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
  :
 </p>
 <ul>
  <li>
   Develop and implement a comprehensive CRM strategy tailored for the Spanish market to drive player retention and engagement.
  </li>
  <li>
   Oversee the planning, execution, and optimization of targeted CRM campaigns, ensuring seamless communication and an enhanced player experience.
  </li>
  <li>
   Leverage advanced segmentation techniques and automation to personalize player interactions and maximize campaign impact.
  </li>
  <li>
   Analyze customer behavior and campaign outcomes, utilizing data-driven insights to refine strategies and optimize performance.
  </li>
  <li>
   Work closely with marketing, product, and support teams to ensure a cohesive and consistent player experience.
  </li>
  <li>
   Identify market-specific trends and develop innovative engagement strategies to align with player preferences and expectations.
  </li>
  <li>
   Manage relationships with CRM platform providers and external vendors to optimize campaign execution and reporting capabilities.
  </li>
  <li>
   Monitor key CRM metrics, track performance, and implement A/B testing strategies to enhance campaign effectiveness.
  </li>
  <li>
   Continuously evaluate emerging CRM technologies and best practices to stay ahead of industry trends and innovations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Fluency in Spanish (written and spoken) as well as proficiency in English are essential;
  </li>
  <li>
   2+ years of CRM experience, including at least 2 years of experience managing CRM strategies in the gambling or online gaming industry.
  </li>
  <li>
   Proven experience using CRM platforms such as Symplify, Optimove, Salesforce Marketing Cloud, or similar tools for personalized campaign management.
  </li>
  <li>
   Strong analytical capabilities with experience in data interpretation, segmentation, and campaign performance optimization.
  </li>
  <li>
   Excellent communication skills, both written and verbal, to collaborate effectively with cross-functional teams and stakeholders in different regions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What is on offer?
  </strong>
 </p>
 <ul>
  <li>
   Join a growing global team and make your mark in the Spanish market
  </li>
  <li>
   Competitive salary, benefits, and performance-based bonuses.
  </li>
  <li>
   Opportunities for career growth and skill development in a globally recognized company within the gambling industry.
  </li>
  <li>
   Work in a fast-paced, innovative, and data-driven environment, with a focus on maximizing player engagement and satisfaction.
  </li>
 </ul>
 <p>
 </p>
</div>


CRM Manager Spanish market - based in Dubai - iGAMING mandatory

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