customer engagement manager

DSP MOTOR

<div>
 
 
 Customer Engagement &amp; CRM Executive
 
 
 
 DSP Motor &ndash; Dubai, United Arab Emirates (On-site)
 
 
 
 
 
 
 About the Company
 
 
 
 We are a family-owned automotive group expanding our portfolio with the launch of a new automotive brand in the UAE.
 
 
 
 
 
 
 About the Role
 
 
 
 This is a founding commercial customer experience role, not a front-desk position. You will own the customer journey from the customer&rsquo;s first interaction until a seamless transition to the sales consultant, ensuring every enquiry is qualified, followed up and professionally managed.
 
 
 Put simply: you own everything that happens before the customer commits to buying a vehicle &ndash; first contact, customer engagement, product introductions, lead qualification, CRM management, follow-up and the showroom experience. The sales consultant then takes over to negotiate and close the deal.
 
 
 
 
 
 Because we&rsquo;re an early-stage business, you&rsquo;ll help build processes rather than simply follow them. As one of the first hires in a new brand launch, you will directly shape how DSP Motor engages its customers: the processes, the standards, and the experience itself. This role is ideal for proactive, self-motivated individuals who enjoy taking ownership, thrive in a fast-paced startup environment, and want responsibility, visibility, and genuine opportunities for growth.
 
 
 Beyond customer engagement, you will play a key role in ensuring the showroom operates to the highest standards, taking ownership of the day-to-day customer environment and continuously improving how the business serves its customers.
 
 
 
 
 
 
 What You Will Own
 
 
 
 The role is built around four pillars:
 
 
 
 
 
 1. Customer Engagement
 
 <ul>
 <li>
 Own the customer experience from first enquiry through showroom visit to a seamless transition to the sales team.
 </li>
 <li>
 Create an exceptional first impression for every customer visiting DSP Motor and build trusted relationships that reflect the brand.
 </li>
 <li>
 Become a trusted product expert by confidently explaining vehicle features, technology, and benefits, conducting vehicle walk-arounds, introductory product presentations, and supporting vehicle demonstrations when required.
 </li>
 </ul>
 
 
 
 
 2. CRM &amp; Lead Management
 
 <ul>
 <li>
 Own all inbound customer enquiries across phone, WhatsApp, website, social media and walk-ins.
 </li>
 <li>
 Qualify customer enquiries before assigning them to the sales team.
 </li>
 <li>
 Act as CRM champion for the showroom, ensuring every lead is accurately captured and customer data and pipeline remain accurate.
 </li>
 <li>
 Drive follow-up activities to maximize lead conversion, monitoring response times and lead quality.
 </li>
 <li>
 Prepare weekly insights on lead performance, customer trends and showroom activity.
 </li>
 <li>
 Analyze CRM data to identify opportunities to improve conversion and customer engagement.
 </li>
 </ul>
 
 
 
 
 3. Showroom Operations
 
 
 You will be responsible for ensuring the showroom operates smoothly and consistently delivers a premium customer experience.
 
 <ul>
 <li>
 Ensure the showroom is always customer-ready, professionally presented and aligned with DSP Motor&rsquo;s brand standards.
 </li>
 <li>
 Proactively identify operational issues affecting the customer experience and coordinate timely resolution with internal teams or external suppliers.
 </li>
 <li>
 Identify opportunities to improve showroom operations, customer flow and overall visitor experience.
 </li>
 </ul>
 
 
 
 
 4. Brand &amp; Commercial Support
 
 <ul>
 <li>
 Represent DSP Motor during customer events, exhibitions and launches, engaging visitors and capturing leads generated through events.
 </li>
 <li>
 Support the creation of engaging showroom and product content for digital channels, confidently participating in product videos where appropriate.
 </li>
 <li>
 Support the sales team throughout the customer journey to deliver an outstanding customer experience.
 </li>
 <li>
 Ensure smooth handovers between customer engagement and sales consultants.
 </li>
 <li>
 Work collaboratively with sales, marketing and operations to achieve showroom objectives.
 </li>
 <li>
 Become the Voice of the Customer by identifying recurring themes, customer expectations and improvement opportunities, ensuring customer insights influence sales, marketing and operational decisions.
 </li>
 </ul>
 
 
 
 
 
 Success Measures
 
 
 
 You will be expected to:
 
 <ul>
 <li>
 Ensure every customer enquiry receives a timely and professional response.
 </li>
 <li>
 Maintain accurate and up-to-date CRM data.
 </li>
 <li>
 Qualify leads before handover to the sales team.
 </li>
 <li>
 Help improve lead conversion and customer satisfaction.
 </li>
 <li>
 Represent the brand professionally across showroom activities and events.
 </li>
 <li>
 Generate actionable customer insights to improve the business.
 </li>
 </ul>
 
 
 
 
 
 What We Are Looking For
 
 
 
 We&rsquo;re looking for someone who enjoys meeting people, takes ownership, is naturally organized, learns quickly, and thrives in a fast-paced startup environment where no two days are the same.
 
 <ul>
 <li>
 Commercial mindset and commercial curiosity.
 </li>
 <li>
 A natural relationship builder with the ability to build trust quickly.
 </li>
 <li>
 Emotional intelligence and strong business judgement.
 </li>
 <li>
 CRM proficiency, strong organization and high attention to detail.
 </li>
 <li>
 Excellent communication and a confident presenter, comfortable on camera.
 </li>
 <li>
 Curious learner with strong social media awareness.
 </li>
 <li>
 Problem solver with high ownership: a self-starter who thrives in an early-stage environment.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven experience in a premium customer-facing, commercial or customer engagement role.
 </li>
 <li>
 Experience using CRM systems and managing customer leads. Experience with Zoho advantageous.
 </li>
 <li>
 Fluent in English (spoken and written).
 </li>
 <li>
 Bachelor&rsquo;s degree is an advantage but not required. We value attitude, commercial mindset and relevant experience above formal qualifications.
 </li>
 <li>
 Comfortable working showroom hours, including weekends.
 </li>
 </ul>
 
 
 
 
 
 Preferred Background
 
 
 
 We welcome candidates who have delivered exceptional customer experiences in industries such as:
 
 <ul>
 <li>
 Premium automotive.
 </li>
 <li>
 Luxury hospitality or airlines.
 </li>
 <li>
 Luxury retail.
 </li>
 <li>
 Customer Success or Customer Experience.
 </li>
 <li>
 Premium real estate or similar customer-centric industries.
 </li>
 </ul>
 
 
 
 
 
 Why Join
 
 
 <ul>
 <li>
 A founding role in a new brand launch, not business as usual.
 </li>
 <li>
 Real ownership, responsibility and visibility from day one.
 </li>
 <li>
 Directly influence how a new automotive brand engages its customers.
 </li>
 <li>
 Work closely with a small, hands-on team.
 </li>
 <li>
 Competitive salary with performance incentives, and genuine growth opportunity as the showroom scales.
 </li>
 </ul>
 
 
 
</div>

Customer Engagement & CRM Executive

West Side Federation for Senior and Supportive Housing

<div><div><div>Our Story
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.
Position Description
The Staff Engagement and Culture Manager plays a key role in cultivating a connected, inclusive, and engaging employee experience by leading programs and initiatives that strengthen culture, recognition, and community at WSFSSH.
Reporting to the Managing Director of DEI &amp; Organizational Learning &amp; Development, this individual contributor leads the planning, implementation, and continuous improvement of employee engagement and culture-building initiatives. Working collaboratively across departments and with leaders across multiple sites, the role combines project management, relationship building, and operational excellence to deliver exceptional employee experiences and strengthen organizational culture.
The successful candidate is a highly organized, collaborative, detailed-oriented, communicative, and people-centered individual who thrives on bringing people together, building partnerships, and creating inclusive, engaging workplace experiences that promote connection, recognition, and belonging. This individual approaches their work with creativity, curiosity, and a continuous improvement mindset to help strengthen WSFSSH&rsquo;s culture.
Job Duties &amp; Responsibilities
Employee Engagement &amp; Culture<ul><li>
Lead the implementation and ongoing management of WSFSSH's signature employee engagement programs and culture-building initiatives.</li><li>
Partner with the Managing Director to develop annual engagement strategies, work plans, event calendars, and implementation timelines aligned with organizational priorities.</li><li>
Identify opportunities to enhance and expand employee engagement programs, recognition strategies, and culture-building initiatives.</li><li>
Champion a culture of recognition, inclusion, collaboration, and belonging through programs that foster meaningful employee experiences across the organization.</li><li>
Coordinate and support employee affinity groups, employee-led initiatives, and other community-building programs that advance the organization's Diversity, Equity, and Inclusion goals byprovidingoperational guidance, resources, and logistical support.</li><li>
Oversee all programlogistics, including scheduling, cross-site coordination, vendor management, communications, registrations, catering, and day-of execution.</li></ul>
Employee Recognition, Events &amp; Community<ul><li>
Partner with the Managing Director to coordinate year-round employee recognition and appreciation initiatives, including recognition campaigns, milestone celebrations, employee appreciation events, cultural celebrations, and the procurement and distribution of awards, gifts, and promotional materials.</li><li>
Lead the planning and execution of WSFSSH's Annual Fall Fest and support other special organization-wide celebrations.</li><li>
Manage the full event lifecycle, including budgeting, venue selection, vendor coordination, branded merchandise, catering, entertainment, communications, registration,logistics, and on-site execution.</li><li>
Ensure staff events create welcoming and inclusive experiences that reflect WSFSSH&rsquo;s mission, values, and culture.</li></ul>
Partnerships, Employee Experience, &amp; Program Management<ul><li>
Serve as a trusted partner to the Managing Director and other leaders across the organization, helping departmentsidentifyopportunities to strengthen employee connection, recognition, and engagement.</li><li>
Build andmaintaincollaborative relationships with internal stakeholders, community partners, and vendors.</li><li>
Partner with the Communications Manager to develop internal communication strategies that increase awareness, participation, and excitement around engagement initiatives and organizational events.</li><li>
Gather employee feedback and track participation and engagement metrics to measure program effectiveness,identifytrends, and inform continuous improvement.</li><li>
Manage program and event budgets, procurement, contracts, vendor relationships, and administrative operationsin accordance withorganizational policies.</li><li>
Maintain program documentation, implementation timelines, and operational processes that ensure the successful delivery of engagement programs and events.</li><li>
Support new organization initiatives, culture-building efforts, and special programs that advance WSFSSH&rsquo;s strategic plan and organizational priorities.</li></ul>
Required Skills / Abilities<ul><li>
Excellent project management and organizational skills with the ability to manage multiple priorities, meet deadlines, and execute complex initiatives.</li><li>
Demonstrated ability to build collaborative relationships and influence stakeholders across multiple departments and organizational levels.</li><li>
Strong written, verbal, and interpersonal communication skills.</li><li>
Commitment to delivering exceptional employee experiences with a high degree of professionalism, creativity, and attention to detail.</li><li>
Demonstrated ability to analyze employee feedback and use data to improve programs and experiences.</li><li>
Willingness and ability to work occasional evenings and weekends in support of organization-wide events.</li><li>
Proficiencywith Microsoft Office and familiarity with project management, internal communications, surveys, or design tools (e.g.CANVA).</li><li>
Spanish languageproficiencyis a plus.</li></ul>
Education &amp; Experience<ul><li>
4-year degree from an accredited college or university preferredORan equivalent combination of education and relevant professional experience.</li><li>
A minimum of two years of experience in Diversity, Equity, and Inclusion, employee engagement, workplace experience, organizational culture, community engagement, event management, or related experience.</li><li>
Required Experience:</li></ul><ul><li>
Management of budgets, vendors, contracts, and eventlogistics.</li><li>
Worked or working in a nonprofit, supportive housing, social services, healthcare, or other mission-driven organization.</li><li>
Support ofemployee engagement, employee experience, organizational culture, or belonging initiatives in a multi-site environment.</li><li>
Support ofemployee affinity groups, employee resource groups (ERGs), engagement councils, or other employee-led councils.</li><li>
Planning and executing large-scale employee events and recognition programs, or workplace experiences.</li></ul>
Benefit Overview
Westside Federation for Senior &amp; Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life &amp; Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and time off includes 11-12 paid Federal Holidays as well as vacation and sick time.
EEO Statement
WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.</div></div> 
Monday - Friday, 9am-5pm 
35 hours</div>

Staff Engagement and Culture Manager

Quantum Health

<div><div>Who we are</div><div>
Founded in 1999 and headquartered in Central Ohio, we&rsquo;re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we&rsquo;re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost &ndash; that&rsquo;s why we call ourselves Healthcare Warriors&reg;.</div><div>
We&rsquo;re committed to building diverse and inclusive teams &ndash; more than 2,000 of us and counting &ndash; so if you&rsquo;re excited about this position, we encourage you to apply &ndash; even if your experience doesn&rsquo;t match every requirement.</div><div>
About the role</div><div>
The Senior Member Marketing Manager is responsible for leading member marketing strategy, innovation, and execution across client programs. This role serves as a strategic advisor to clients and internal teams, helping translate market trends, client needs, member behavior, and business priorities into effective engagement strategies that drive measurable outcomes. This individual is both externally and internally focused. Externally, they serve as a consultative partner to clients, bringing forward best practices, market perspective, and recommended approaches to improve member awareness, engagement, and action. Internally, they act as a connector across Client Success, Implementation, Product, Legal, Marketing, and delivery teams to ensure strategies are practical, scalable, compliant, and executed with excellence. The ideal candidate is a strategic marketer and strong operator who can move fluidly between client conversations, market analysis, campaign planning, and internal execution. They are curious about what is changing in the market, confident in making recommendations, and disciplined in seeing work through to completion. They understand that effective member marketing requires more than producing communications. It requires understanding the audience, anticipating client needs, aligning internal teams, measuring what works, and continuously improving the approach. This person brings forward ideas, creates structure, builds trust, and helps the organization stay ahead of what clients and members will need next.</div><div>
Location: This position may work remotely anywhere in the United States of America.</div><div>
What you&rsquo;ll do:</div><div>
Strategy, Insights, &amp; Innovation - Lead the development and evolution of member marketing strategies that align with client goals, market expectations, and member needs.</div><ul><li>
Monitor market trends, client feedback, member engagement patterns, competitive activity, and emerging communication practices within healthcare, benefits, and B2B2C marketing.</li><li>
Translate market and client insights into clear recommendations, campaign strategies, messaging approaches, channel plans, and engagement opportunities.</li><li>
Identify opportunities to evolve the organization's member marketing approach, including new campaign concepts, improved templates, personalization strategies, journey-based communications, and scalable best practices.</li><li>
Develop strategic points of view, playbooks, presentations, and guidance materials that help internal teams and clients understand what is changing in the market and how to respond.</li></ul>
Client-Facing Advisory and Partnership-Serve as a strategic member marketing advisor to clients and client-facing teams
<ul><li>Partner directly with clients to understand their goals, member populations, communication challenges, implementation needs, and success measures.</li><li>
Lead or support client conversations related to member marketing strategy, campaign planning, communication best practices, and program optimization.</li><li>
Translate client needs into clear marketing strategies, project briefs, campaign recommendations, and execution plans.</li><li>
Balance consultative partnership with operational discipline, helping clients understand what is recommended, what is feasible, and how work will be prioritized and delivered.</li></ul>
Product Needs, Marketing Approach Definition, and Operationalization - Partner across Product, Client Success, Implementation, Marketing, Legal, and Operations to understand evolving product needs, define the right member marketing approach, and operationalize scalable strategies that support clients, members, and business priorities.
Partner closely with Product and cross-functional stakeholders to understand product capabilities, roadmap priorities, member experience considerations, client needs, and market expectations.<ul><li>
Translate product and client needs into clear member marketing strategies, communication approaches, campaign frameworks, and operational plans.</li><li>
Help define how new or evolving products, features, services, or program changes should be communicated to members across relevant channels and client use cases.</li><li>
Lead the development of messaging strategies, communication journeys, campaign templates, planning resources, and enablement materials that support product adoption and member engagement.</li><li>
Partner with internal teams to determine what should be standardized, what should be customizable, and how member marketing resources should be packaged for effective use by client-facing teams.</li></ul><div></div><div> 
What you&rsquo;ll bring</div><ul><li>
5+ years of experience in marketing communications, member marketing, customer engagement, lifecycle marketing, account-based marketing, or related discipline.</li><li>
Experience developing and executing B2B2C marketing or communication programs.</li><li>
Demonstrated experience working directly with clients, business partners, or external stakeholders in a consultative capacity.</li><li>
Strong ability to translate business goals, client needs, and audience insights into clear marketing strategies and execution plans.</li><li>
Excellent written and verbal communication skills, including the ability to create presentations, planning documents, recommendations, and client-ready materials.</li><li>
Strong project management skills, with experience managing timelines, priorities, stakeholders, and workflow processes.</li><li>
Experience collaborating across cross-functional teams, including marketing, client success, implementation, product, legal, and operations.</li><li>
Ability to analyze campaign performance, synthesize feedback, and recommend practical improvements.</li><li>
High degree of organization, ownership, judgment, and attention to detail.</li><li>
Experience in healthcare, employee benefits, health plans, digital health, navigation, care advocacy, or related industries strongly preferred.</li><li>
Comfort using marketing, project management, CRM, reporting, or workflow tools.</li><li>
Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams &amp; Zoom), and telephones efficiently.</li><li>
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health&rsquo;s policies, values and ethics, and to protect the sensitive data entrusted to us.</li><li>-</li></ul>
#LI-AT1, #LI-Remote</div>

Senior Member Marketing Manager

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Date: Jul 28, 2026
 
Location: US, Virtual, NOAM
 
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Company: BCD
 
About Us: 
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
 
Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
 
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
 
See what life is about at BCD M&E at bcdme.com/careers
 
About the Role
 
If you love building strong client relationships and keeping fast-moving programs on track, this role is right in your wheelhouse. You’ll partner closely with leadership, clients, and internal teams to manage deliverables, support account growth, and help create a smooth experience from kickoff through wrap-up. It’s a great fit for someone who enjoys balancing strategy and day-to-day execution while solving problems and keeping customers happy. You’ll play a key role in helping BCD M&E deliver high-quality service and long-term client success.
 
You’re Good At
 
Building trusted client relationships and delivering responsive, high-touch support
 Managing proposals, follow-up, reporting, and account details with strong attention to accuracy and timelines
 Partnering with cross-functional teams to move meeting information smoothly from client to internal stakeholders
 Handling budgets, forecasting, and account performance while keeping service expectations front and center
 Communicating clearly in presentations, calls, and written updates, and staying calm when priorities shift
 
You Might Also Have
 
A four-year degree in a business-related field
 Three or more years of experience in executive support, sales support, account support, or a related role
 Experience working with meeting management or incentive programs is required
 Strong skills in Microsoft Word, Excel, and PowerPoint, plus working knowledge of Access
 Confidence handling confidential information with professionalism and discretion
 
You Should Know
 
This role is virtual within the Central or Eastern time zones
 This role requires up to 25% travel on an annual basis
 
If you’re ready to bring energy, organization, and relationship-building skills to a role where you can make a real impact, .
 
THE PERKS
 
Flexible Working
 We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
 
Room to Grow
 Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
 
Everyone has a voice
 We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
 
Make your move
 The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.
 
We’ve got you covered
 Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
 
We’re positive. You’ll love it.
 It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 
Travel requirements for this role are as follows: Less than 25%
 
We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Account Manager/Client Engagement Manager (CEM) is between $75,000 - $105,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.
 
#LI-LZ1
 #LI-KW1
 #LI-Remote
 
#LI-Hybrid
 
#LI-Onsite
 
»
 
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Account Manager/Client Engagement Manager (CEM)

Minerva University

<div>Location: Remote (must be U.S. Based)
Employment type: Full-time
Salary Range: $80,000-$85,000 annually
Reports to: Samantha Morales, Senior Director of Public Relations and Communications
Department: Marketing
Reporting to the Senior Director of Public Relations and Communications, the Communications &amp; Enrollment Marketing Manager will manage the day-to-day execution of Minerva University&rsquo;s email marketing, CRM operations, enrollment marketing communications, editorial content, internal communications, and external institutional profiles.
Working within the university's broader communications strategy, this role will develop and deliver targeted campaigns supporting enrollment, lead nurturing, and institutional priorities; manage recurring communications such as the Minerva Memorandum staff newsletter, student and alumni newsletters, and other institutional publications; oversee CRM operations including lead management, forms, audience segmentation, list management, and communication workflows; and maintain Minerva's presence across key external platforms including College Board, Niche, and other institutional profiles.
The Communications &amp; Content Marketing Manager will collaborate closely with colleagues across Communications, Enrollment, Advancement, Academics, Student Experience, and other university functions to ensure communications are timely, accurate, engaging, and aligned with Minerva&rsquo;s voice and institutional priorities.
The ideal candidate is an exceptional writer, editor, project manager, and marketing operations professional with experience managing CRM systems, executing email campaigns, and maintaining operational processes that support enrollment and institutional communications. They should be comfortable moving between strategic planning, hands-on execution, and system administration while managing multiple priorities across cultures, functions, and time zones.
This is a highly visible, mission-critical role that helps shape how prospective students, current students, alumni, donors, faculty, staff, and external partners experience Minerva University. Through strategic communications, marketing operations, and CRM management, this position plays an instrumental role in supporting enrollment goals, strengthening institutional reputation, fostering community engagement, and ensuring audiences receive timely, personalized, and meaningful communications throughout their relationship with the university.
Key Responsibilities<ul><li>
Manage day-to-day CRM operations, including lead management, inquiry routing, forms, audience lists, communication workflows, data hygiene, and related administrative functions.</li><li>
Maintain and optimize CRM forms, automations, and audience segmentation to support enrollment communications and operational efficiency.</li><li>
Manage Minerva University's institutional profiles across external platforms such as College Board, Niche, and other higher education directories, ensuring information remains accurate, current, and aligned with institutional messaging.</li><li>
Coordinate updates and communications with external profile partners and vendors to support recruitment, visibility, and institutional marketing initiatives.</li><li>
Execute communications plans supporting Minerva University&rsquo;s enrollment, institutional, and internal communications priorities.</li><li>
Partner with Enrollment to produce targeted email campaigns for prospective students and families throughout the recruitment and enrollment journey.</li><li>
Manage the editorial calendar and content production process for institutional newsletters, and other recurring communications.</li><li>
Write, edit, and publish content that translates Minerva&rsquo;s programs, ideas, and institutional priorities into clear and engaging narratives.</li><li>
Help coordinate recurring internal communications that keep faculty and staff informed and connected across Minerva&rsquo;s globally distributed organization.</li><li>
Work with colleagues across the university to gather information, identify stories, coordinate reviews, and secure necessary approvals.</li><li>
Incorporate SEO best practices and emerging approaches to AI-driven discoverability into digital content.</li><li>
Track email and content performance, prepare reports, and recommend improvements based on engagement data and audience insights.</li><li>
Implement established editorial standards, templates, processes, and quality-control practices across communications channels.</li><li>
Manage concurrent projects and production deadlines while coordinating with stakeholders across teams and time zones.</li></ul> 

Requirements: 
 
Qualifications:<ul><li>
Bachelor&rsquo;s degree in communications, marketing, journalism, English, or a related field, or an equivalent combination of education and professional experience.</li><li>
At least five years of experience in communications, marketing, content strategy, or a related field, preferably within higher education or a mission-driven organization.</li><li>
Exceptional writing, editing, and storytelling skills, with the ability to translate complex ideas into clear, accessible, and engaging content for different audiences.</li><li>
Demonstrated experience developing and executing email campaigns, including audience segmentation, testing, quality assurance, deployment, and performance analysis.</li><li>
Experience managing CRM systems, including communications workflows, lead management, forms, audience segmentation, list management, and concurrent campaigns involving multiple stakeholders and deadlines.</li><li>
Experience with enrollment communications, long-form content, newsletters, and institutional storytelling strongly preferred.</li><li>
Strong analytical skills and experience using email and content performance data to identify insights and improve engagement.</li><li>
Familiarity with SEO best practices and emerging approaches to optimizing content for AI-driven search and discoverability.</li><li>
Experience publishing and maintaining content through a content management system.</li><li>
Excellent attention to detail, including the ability to maintain accuracy, consistency, and quality across high-volume communications.</li><li>
Sound editorial judgment and the ability to handle sensitive or confidential institutional information with discretion.</li><li>
Strong project management, strategic thinking, problem-solving, and relationship-building skills.</li><li>
Experience managing internal communications within a distributed or global organization strongly preferred.</li><li>
Ability to work independently in a remote environment while collaborating effectively with colleagues across cultures, functions, and time zones.</li><li>
 Experience with Slate CRM strongly preferred. Experience managing CRM operations, including lead management, forms, audience segmentation, list pulls, and communications workflows, is highly desirable. Familiarity with Mailchimp, Canva, Beefree, and content management systems also preferred.</li></ul></div>

Communications & Enrollment Marketing Manager

Hyundai Capital America

<div></div><div><div><div>Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.</div><div></div><div> 
We&rsquo;re a company driven by growth, innovation, and people. At HCA, you&rsquo;ll find opportunities to build new skills, expand your career, and make a real impact&mdash;while working in a diverse, inclusive, and values‑driven environment. We&rsquo;re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.</div><div></div><div> 
If you&rsquo;re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.</div><div></div><div> 
WHAT YOU WILL DO</div><div>
The Sr. Culture, Engagement &amp; Belonging Manager is responsible for advancing HCA&rsquo;s culture, belonging, engagement, and employee experience strategies. This role provides enterprise-level program leadership and subject-matter expertise to support the activation of HCA&rsquo;s Cultural Framework, strengthen leadership capability, foster an inclusive and high-performing workplace, and enhance employee engagement and belonging. Working in close partnership with HR and business leaders, this role develops and drives scalable initiatives that embed HCA&rsquo;s Purpose, Vision, and Values throughout the employee experience. The role influences outcomes through strategic consultation, facilitation, data driven recommendations, cross-functional partnership, and execution of enterprise programs across culture activation, leadership development, talent review and succession planning support, employee listening, inclusion, and community engagement.</div><div></div><div> 
HOW YOU WILL MAKE AN IMPACT</div><div>
1. Cultural Framework Activation &amp; Sustainment</div><ul><li>
Drive the activation and ongoing sustainment of HCA's Cultural framework, ensuring alignment with the organization's Purpose, Vision, Values, and leadership expectations.</li><li>
Develop and implement culture initiatives that strengthen employee engagement, belonging, accountability, and organizational effectiveness.</li><li>
Partner with HR and business leaders to integrate desired cultural behaviors into leadership practices, talent programs, communications and business routines.</li><li>
Analyze employee feedback, engagement data, and organizational insights to assess culture health and recommend actions that support continuous improvement.</li><li>
Provide subject-matter expertise, tools, and facilitation support to help leaders reinforce culture priorities across teams and business functions.</li></ul>
2. Leadership Development &amp; Organizational Effectiveness<ul><li>
Partner with HR and business leaders to strengthen leadership capability, organizational effectiveness, and culture stewardship across the enterprise.</li><li>
Support the design, implementation, and continuous improvement of leadership development, talent review, succession planning, and high potential talent programs.</li><li>
Develop and facilitate initiatives that enhance leader effectiveness, accountability, employee engagement, team effectiveness, and change leadership capability.</li><li>
Provide strategic consultation and facilitation to leaders on culture, organizational development, employee engagement, team effectiveness, and change adoption.</li><li>
Evaluate program effectiveness using data, stakeholder feedback, and external best practices to recommend improvements that strengthen leadership and workforce outcomes.</li></ul>
3. Belonging, Inclusion &amp; Employee Engagement<ul><li>
Drive initiatives that advance belonging, inclusion, employee engagement, and connection across the organization in alignment with HCA&rsquo;s Cultural Framework and employee experience objectives.</li><li>
Provide program leadership and governance support for Employee Resource Groups, including annual planning, engagement priorities, KPI tracking, executive sponsorship coordination, reporting, and enterprise-wide activations.</li><li>
Partner with HR, business leaders, and employee groups to integrate inclusion and belonging principles into leadership practices, talent initiatives, employee programs, and day-to-day business operations.</li><li>
Lead employee listening and engagement efforts, including surveys, focus groups, action planning, and analysis of workforce insights.</li><li>
Translate employee feedback and engagement data into practical recommendations that improve culture, retention, belonging, and organizational effectiveness.</li></ul> 
4. Community Engagement &amp; Corporate Social Responsibility<ul><li>
Develop and manage community engagement and volunteer initiatives that reflect HCA's values, culture objectives, and employee experience priorities.</li><li>
Partner with internal stakeholders and external organizations to drive meaningful employee volunteerism and community impact programs and purpose-driven engagement opportunities.</li><li>
Coordinate company-sponsored community service initiatives, employee giving efforts, and related communications in partnership with appropriate stakeholders.</li><li>
Create opportunities for employees and leaders to strengthen connections to HCA's purpose through community involvement.</li><li>
Track, measure and report on participation, impact and effectiveness of community engagement initiatives to inform future planning and continuous improvement.</li></ul><div> 
</div></div><div>
Qualifications<div></div> 
WHAT YOU WILL BRING TO THE ROLE<ul><li>
Minimum 8 years of progressive experience in employee experience, culture, organizational
development, employee engagement, inclusion and belonging, leadership development, or a
related HR discipline.</li><li>
Demonstrated experience leading enterprise or cross-functional programs that improve culture,
engagement, employee experience, leadership effectiveness, or inclusion outcomes.</li><li>
Experience advising and influencing HR, business leaders, and cross-functional stakeholders
through data-driven recommendations, facilitation, and program execution.</li><li>
Experience designing, implementing, and measuring employee programs, engagement initiatives, or
organizational effectiveness solutions in a complex business environment.</li><li>
Bachelor&rsquo;s degree in Human Resources, Business, Organizational Development or a related field.</li><li>
Advanced degree or certification in organizational development, change management, coaching,
leadership development, diversity and inclusion, or employee experience preferred.</li><li>
Advanced knowledge of culture activation, employee engagement, employee listening,
organizational development, leadership development, and inclusion/belonging practices.</li><li>
Ability to translate enterprise strategy and workforce insights into scalable programs, tools,
recommendations, and action plans.</li><li>
Strong consultative and facilitation skills with the ability to influence leaders and stakeholders without
direct authority.</li><li>
Demonstrated ability to use data, feedback, and external best practices to assess program
effectiveness and recommend improvements.</li><li>
Strong communication, storytelling, and presentation skills, with the ability to tailor messaging for
executive, leader, and employee audiences.</li><li>
Strong project and program management skills, including the ability to manage multiple enterprise
initiatives, timelines, stakeholders, and deliverables.</li><li>
Ability to build trusted partnerships across HR, business functions, employee groups, and external
partners.</li><li>
Sound judgment, discretion, and professionalism when handling sensitive employee, leadership, and
organizational information.</li></ul> 
WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That&rsquo;s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing&mdash;at work and beyond. 
Benefits Highlights<ul><li>
Hybrid flexibility &ndash; 4 days in office, 1 day remote</li><li>
Vehicle perks &ndash; monthly vehicle allowance plus purchase and lease discounts</li><li>
Comprehensive health coverage &ndash; medical, dental, and vision plans</li><li>
Employer-funded HSA contributions to help reduce healthcare costs</li><li>
401(k) with company match and immediate vesting from day one</li><li>
100% company-paid life and disability insurance</li><li>
Wellbeing benefits including fitness and health resources</li><li>
Leadership programs and career development that support continuous learning</li><li>
Paid Volunteer Time Off and a company charitable donation in your honor</li></ul>
Because great benefits help you thrive&mdash;personally and professionally. 
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page. 
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace&mdash;because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws. 
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
 Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (&ldquo;CCPA&rdquo;).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.<div> 
</div></div><div>
Primary Location: United States-California-Irvine</div><div>
Work Locations: Headquarters 1 3161 Michelson Dr. Ste 1900 Irvine 92612</div><div>
Job: Talent Management</div><div>
Job Type: Regular</div><div>
Overtime Status: Exempt</div><div>
Schedule: Full-time</div><div>
Minimum Salary: $116,000.00</div><div>
Maximum Salary: $179,800.00</div><div>
Job Posting: Jul 29, 2026</div></div>

Sr. Culture, Engagement & Belonging Manager

Scriveiner London

<div>ABOUT SCRIVEINER 
Scriveiner is an award-winning British luxury brand specialising in writing instruments and premium accessories. Founded in 2019, our products are used by millions of customers worldwide, available via major online marketplaces and from more than 1,000 retail stores around the globe. Our mission is simple: to create beautiful, high-quality products that people love to use every day.
The company has grown rapidly and has been recognised with numerous awards, including the King's Award for Enterprise, The Sunday Times 100, the Great British Entrepreneur Awards, and multiple international design awards. Scriveiner is the flagship brand of Infinity Brands, a founder-led business focused on building premium consumer brands with global reach. We are high-growth, entrepreneurial and hands-on, and we are focused on delivering exceptional products and customer experiences. 
THE ROLE
To own Scriveiner&rsquo;s social media presence and community engagement end-to-end from content creation, scheduling, and campaign support through to influencer partnerships, ambassador recruitment, and community management. This role is for someone who genuinely lives and breathes social: ambitious, trend-aware, creatively instinctive, and energised by building real connections online. 
Requirements 
WHAT YOU'LL OWN
Social Media Management &amp; Scheduling<ul><li>
Own and manage all social media platforms day-to-day Instagram, TikTok, Pinterest, Facebook, and LinkedIn ensuring every channel is active, consistent, and growing</li><li>
Support the planning, organisation, and scheduling of content across social media channels</li><li>
Monitor and manage comments, likes, DMs, and all inbound engagement responding in a timely, brand-consistent way</li><li>
Proactively interact with relevant accounts, communities, and conversations to build visibility and gain traction</li><li>
Support the scheduling and management of founder brand content across relevant platforms</li></ul>
Content Development &amp; Workflow<ul><li>
Develop original content ideas that are on-brand, trend-relevant, and optimised for each platform</li><li>
Write captions, briefs, and copy for social content with a confident, engaging brand voice</li><li>
Quality-check content before publication to ensure accuracy, consistency, and brand alignment</li><li>
Maintain content, asset, and file libraries ensuring work is organised and accessible across the team</li><li>
Support content planning and calendar management across campaigns and projects</li><li>
Stay ahead of social media trends and platform updates, identifying opportunities to experiment with new formats</li><li>
Explore new platforms and content opportunities as the social landscape evolves</li></ul>
Shoot &amp; Campaign Support<ul><li>
Prepare mood boards and campaign materials to support creative planning and production</li><li>
Provide coordination and admin support across campaigns and shoots keeping deliverables, timelines, and check-ins on track</li><li>
Upload and maintain content across PR and media platforms</li><li>
Collate coverage, influencer content, and partnership results to feed into reporting and planning</li></ul>
Community Management<ul><li>
Manage and grow the Scriveiner Facebook community group, fostering genuine connection and brand loyalty</li><li>
Develop community initiatives, prompts, and conversations that keep members engaged</li><li>
Help manage community engagement across DMs, comments, and customer interactions across all channels</li><li>
Monitor the group for tone, ensure all interactions reflect the brand, and manage any sensitive situations appropriately</li><li>
Identify advocates and super-fans within the community and find ways to celebrate and activate them</li><li>
Stay close to the customer through DMs and campaign feedback, and bring that insight back to the wider team</li></ul>
Influencer, Ambassador &amp; Partnership Management<ul><li>
Research and identify potential influencers, creators, partners, and collaboration opportunities aligned with Scriveiner's values and aesthetic</li><li>
Recruit and onboard brand ambassadors, influencers, and affiliates</li><li>
Manage ongoing relationships with the ambassador and influencer community, keeping them engaged and activated</li><li>
Coordinate the gifting programme managing logistics, tracking, and reporting</li><li>
Review, negotiate, and manage influencer proposals and partnership agreements</li><li>
Track influencer activity, content performance, and return on investment</li></ul> 
Research, Trends &amp; Inspiration<ul><li>
Lead trend research, competitor analysis, and creative inspiration gathering to feed campaigns and brand development</li><li>
Monitor competitor and category social activity to identify gaps and opportunities</li><li>
Bring fresh ideas and cultural references to the team on a regular basis</li></ul>
Analytics &amp; Reporting<ul><li>
Track performance across all social platforms follower growth, engagement rates, reach, saves, and conversions</li><li>
Produce regular reporting on social performance, surfacing key trends and actionable insights</li><li>
Use data to inform content strategy, posting cadence, and channel prioritisation</li></ul> 
MUST HAVES<ul><li>
 Proven experience in a social media, community, or influencer marketing role you have owned platforms and grown audiences, not just assisted</li><li>
A genuine eye for design, content, and culture: you notice what is good and you know why it works</li><li>
A genuine passion for social media: you follow trends instinctively and know what makes content perform</li><li>
Hands-on experience managing and growing communities, including Facebook Groups or similar</li><li>
Experience working with influencers and ambassadors from identification and outreach through to negotiation and ongoing relationship management</li><li>
Strong creative instincts: you can develop content ideas that feel on-brand and culturally relevant</li><li>
Excellent written communication skills whether crafting a caption, a DM, or an influencer brief</li><li>
Comfortable with analytics: you track performance, spot opportunities, and act on data</li><li>
Brilliantly organised, with the ability to juggle multiple projects and keep everyone aligned</li><li>
Confident with social platforms and how content performs across them</li><li>
Clear, warm communicator who can work across a busy team</li><li>
Familiarity with content creation and scheduling tools (CapCut, Canva, Adobe)</li><li>
Curious, proactive, and keen to learn</li><li>
AI literate and open to using emerging tools to do sharper work</li></ul>
STRONGLY PREFERRED<ul><li>
Experience working within a premium, lifestyle, gifting, or luxury brand</li><li>
Familiarity with LinkedIn content strategy, including founder or brand account management</li><li>
Experience managing gifting programmes and affiliate or partner recruitment</li><li>
Background in or strong understanding of the stationery, accessories, or adjacent lifestyle category</li><li>
Experience supporting founder-led brand content or personal brand building</li></ul>
WHAT SUCCESS LOOKS LIKE<ul><li>
All social media platforms are active, consistent, and growing content goes out on schedule, every week</li><li>
Engagement metrics are moving in the right direction: comments, shares, saves, and follower growth are tracked and improving</li><li>
A thriving ambassador and influencer programme is in place, with clear processes for recruitment, gifting, and relationship management</li><li>
The Facebook community group is actively managed and growing, with members feeling genuinely connected to the brand</li><li>
Trends are spotted early and acted on Scriveiner is part of relevant cultural conversations</li><li>
Campaign and shoot support runs smoothly, with deliverables and timelines kept on track</li><li>
Content libraries are organised and up to date, and quality-checking is embedded before anything goes live</li><li>
Analytics are reviewed regularly and inform decisions about content, channels, and partnerships</li></ul> 
Benefits 
WHY JOIN<ul><li>
A brand with real proof: King's Award for Enterprise, multiple international design awards, well-resourced and fast-growing with millions of customers worldwide.</li><li>
Direct ownership of Scriveiner's social presence and community at a pivotal moment in the brand's growth your work will be visible, and it will matter.</li><li>
Real creative autonomy in a lean, high-trust team where good ideas get acted on quickly.</li><li>
A growing product portfolio across multiple categories, with new ranges launching across international markets, meaning the scope of this role will expand as the business does.</li></ul> 
COMPENSATION &amp; BENEFITS<ul><li>
&pound;20,000 &ndash; &pound;35,000 base salary per annum, dependent on experience.</li><li>
Fully remote position.</li><li>
Some international travel required (frequency to be agreed based on business needs and market priorities).</li><li>
The tools and support you need to do the job properly, in a well-resourced and highly profitable business.</li><li>
Welcome gift: a curated selection of Scriveiner products.</li></ul></div>

Social & Community Engagement Manager

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