customer engagement manager

NOMADs TECH

We are looking for a results-driven CRM Manager Female to lead and manage our customer relationship management strategies. The ideal candidate will be responsible for improving customer engagement, retention, and overall customer experience through effective use of CRM tools and data analysis.Key Responsibilities:<ul><li>Develop and implement CRM strategies to enhance customer acquisition, engagement, and retention</li><li>Handle inbound and outbound customer queries via calls, emails, and live chat.</li><li>Manage and optimize CRM systems (e.g., Salesforce, HubSpot, Zoho CRM)</li><li>Analyze customer data to identify trends, behaviors, and opportunities for growth</li><li>Design and execute email marketing campaigns, customer journeys, and automation workflows</li><li>Segment customer databases for targeted marketing and communication</li><li>Monitor campaign performance and generate reports with actionable insights</li><li>Collaborate with marketing, sales, and support teams to align customer strategies</li><li>Ensure data accuracy, integrity, and compliance with privacy regulations</li><li>Improve customer lifecycle management and customer satisfaction metrics</li><li>Train and guide team members on CRM best practices</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field</li><li>3&ndash;6 years of experience in CRM management or a similar role</li><li>Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho, etc.)</li><li>Strong analytical skills and data-driven mindset</li><li>Experience with email marketing tools and automation platforms</li><li>Excellent communication and project management skills</li><li>Knowledge of customer journey mapping and segmentation strategies</li></ul>Preferred Skills:<ul><li>Excellent communication skills</li><li>Experience in B2B or SaaS industry</li><li>Familiarity with marketing analytics tools (Google Analytics, Power BI, etc.)</li><li>Understanding of customer retention strategies and loyalty programs</li><li>Basic knowledge of SQL or data analysis tools is a plus</li></ul>KPIs / Success Metrics:<ul><li>Customer retention rate</li><li>Customer lifetime value (CLV)</li><li>Conversion rates from CRM campaigns</li><li>Email open and click-through rates</li><li>Customer satisfaction (CSAT/NPS)</li></ul>Work Location: In person

CRM Manager Female

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div> 
This pipeline helps us create a talent pool for multiple S&amp;C Academy cohorts planned throughout the year. 
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll become:
As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands-on experience, you will learn how to:<ul><li>
Translate customer business objectives into structured success activities</li><li>
Support outcome-driven Success Plans aligned to customer priorities</li><li>
Contribute to governance, cadence management, and value discussions</li><li>
Collaborate across SAP delivery, architecture, and adoption teams</li><li>
Apply SAPs Success Plan methodology consistently and at scale</li></ul> 
What you&rsquo;ll do:
As part of the SAP Academy for Services &amp; Consulting, Success Plan Manager Associate&rsquo;s will:<ul><li>
Successfully complete a structured 12-month learn-and-apply academy program</li><li>
Participate in classroom learning, simulations, and real-customer engagement scenarios</li><li>
Support the execution of Success Plans under guidance of experienced Success Plan Managers</li><li>
Assist with development, maintenance, and updates of customer success documentation</li><li>
Prepare materials for governance meetings, including quarterly reviews and steering sessions</li><li>
Support tracking of adoption milestones, consumption indicators, and value realization inputs</li><li>
Participate in proactive risk identification and escalation preparation</li><li>
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams</li><li>
Learn and apply SAP&rsquo;s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools</li><li>
Contribute to continuous improvement of engagement quality and customer experience</li></ul> 
Expectations and Tasks:<ul><li>
Support executive-level customer relationships built on trust, transparency, and consistent delivery quality</li><li>
Ensure disciplined planning, execution, and follow-up across all Success Plan activities</li><li>
Provide clear, concise, and value-based executive communications and reporting</li><li>
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes</li><li>
Uphold SAP standards for service quality, governance, and customer engagement excellence</li></ul> 
What you Bring:<ul><li>
STEM degree or equivalent technology experience.</li><li>
1&ndash;3 years as a Functional/Technical Consultant or in project management.</li><li>
Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.</li><li>
Proven focus on customer value&mdash;defining success metrics and driving consumption, retention, and time-to-value.</li><li>
SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).</li><li>
Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations.</li><li>
Able to translate business needs into technical/functional requirements and practical roadmaps.</li><li>
Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.</li></ul> 
Meet your team:
The Success Plan Manager is a core role within SAP Customer Services &amp; Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience. 
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career. 
About SAP Next Gen Academy for Services &amp; Consulting
The Academy partners with SAP Customer Services &amp; Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.
The 12-month SAP Next Gen Academy for Services &amp; Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
 
SAP Next Gen is our global experience for students, recent graduates, and early career professional. Being apart of the Next Gen community provides a supportive community, tailored development, and the ability to be involved in high-impact projects.
#SAPAcademyforServicesandConsulting
#SAPNextGen 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending two (2) weeks, spread across one trip, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.<div>
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 448565 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybri</div></div>

Success Plan Manager - SAP Academy for Services & Consulting - KSA (Hybrid)

Prisma Community Care

<div>Description:

Position Summary
The Marketing and Community Engagement Manager leads the day-to-day execution of Prisma Community Care&rsquo;s marketing and community engagement strategy under the direction of the Senior Director of Marketing and Community Relations. The Manager translates strategic direction into coordinated plans, workflows, and deliverables across marketing, outreach, community engagement, and key events.
This role manages a small team responsible for digital marketing, website and social media content, community outreach support, patient acquisition and retention marketing, brand visibility efforts, and community-facing programs that strengthen awareness, trust, and connection to Prisma&rsquo;s services, ensuring that work is aligned, organized, measurable, and executed effectively across channels.
This position plays an important role in increasing awareness and utilization of eligible services, strengthening community visibility, supporting retention and re-engagement efforts, and helping guide audiences from awareness to action. The role also ensures that Nice Package functions as both a well-run community resource and a strategic pathway to increase awareness, mail orders, website traffic, and connections to Prisma services.
The Marketing and Community Engagement Manager supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.
Essential Functions
Team Leadership and Department Management<ul><li>
Supervise, coach, and develop direct-report staff within the Marketing and Community Engagement Program.</li><li>
Assign work, monitor progress, and ensure team projects are completed on time and in alignment with department priorities.</li><li>
Conduct regular one-on-ones, team meetings, and performance feedback conversations.</li><li>
Support staff accountability, professional growth, and cross-functional coordination.</li><li>
Maintain workflows, calendars, and processes that improve execution across marketing, outreach, Nice Package, and events.</li><li>
Partner with the Senior Director to implement annual goals, priorities, and performance expectations for the department.</li></ul>
Marketing, Patient Acquisition, and Service Promotion<ul><li>
Carry out Prisma&rsquo;s marketing and community engagement strategy as set by the Senior Director of Marketing and Community Relations.</li><li>
Translate strategic priorities into coordinated campaigns and content across digital, web, social media, and community-facing channels.</li><li>
Lead marketing efforts that increase awareness of Prisma&rsquo;s services, generate new patient interest, support retention and re-engagement, and increase awareness and utilization of eligible services.</li><li>
Oversee day-to-day website and social media execution, including content updates, audience engagement, and alignment with Prisma&rsquo;s brand and messaging.</li><li>
Support digital improvements that strengthen customer experience and create clearer pathways from web traffic to appointments.</li><li>
Provide marketing support for development efforts through assigned website updates and social media promotion.</li></ul>
Community Engagement, Events, and Nice Package<ul><li>
Lead community visibility efforts that increase awareness, recognition, and trust in Prisma.</li><li>
Oversee outreach, community engagement, and event participation carried out through direct-report staff, and attend high-priority events as needed.</li><li>
Ensure that outreach materials, event presence, and community-facing activities support Prisma&rsquo;s brand, audience goals, and service-awareness priorities.</li><li>
Supervise the Program Coordinator responsible for day-to-day Nice Package operations, including inventory, fulfillment, postage, and replenishment.</li><li>
Ensure Nice Package supports Prisma&rsquo;s community engagement and audience growth goals, including strategic deployment at key outreach events and stronger pathways to Prisma web pages and appointment opportunities.</li><li>
Ensure all required documentation and reporting for Nice Package ADHS grant contract deliverables are met and completed in a timely manner.</li></ul>
Reporting and Continuous Improvement<ul><li>
Track and report on assigned metrics related to campaign execution, digital engagement, website traffic, patient interest, community visibility, and Nice Package trends.</li><li>
Maintain organized project plans, content calendars, asset libraries, and reporting tools.</li><li>
Identify workflow improvements and content opportunities to strengthen the department's efficiency and effectiveness.</li><li>
Use analytics and performance insights to evaluate results and improve effectiveness.</li></ul> 
We've got great benefits:<ul><li>
200 hours of PTO per year</li><li>
Up to 13 paid holidays per year</li><li>
Medical, dental, and vision insurance</li><li>
Basic life, short-term, and long-term disability insurance paid by Prisma Community Care</li><li>
Employee Assistance Plan (EAP)</li><li>
Retirement savings</li></ul>
Requirements:

Minimum Qualifications<ul><li>
Bachelor&rsquo;s degree in marketing, communications, public relations, business, nonprofit management, or a related field, or equivalent combination of education and experience.</li><li>
4+ years of progressively responsible experience in marketing, communications, outreach, community engagement, or related work.</li><li>
1+ years of direct staff supervision or team leadership.</li><li>
Demonstrated experience managing multi-channel campaigns, projects, and workflows from planning through execution.</li><li>
Strong experience in digital marketing, website content management, and social media strategy.</li><li>
Experience using data and analytics to evaluate performance and improve results.</li><li>
Strong written and verbal communication skills, including content development, editing, and message adaptation for different audiences.</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Ability to collaborate effectively across departments while maintaining clear priorities and accountability.</li><li>
Demonstrated ability to engage respectfully and effectively with culturally diverse communities.</li><li>
All organization employees must be able to work effectively in a mission-driven organization whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.</li></ul>
Preferred Qualifications<ul><li>
Experience in healthcare, public health, nonprofit marketing, or mission-driven service organizations.</li><li>
Experience with patient acquisition, patient engagement, or service-line marketing.</li><li>
Experience with Google Analytics, SEO, email marketing platforms, CRM systems, and content management systems such as WordPress.</li><li>
Experience managing or supporting events, outreach activities, or public-facing engagement campaigns.</li><li>
Experience supervising staff in creative, outreach, or program coordination roles.</li><li>
Familiarity with donor or fundraising marketing support.</li><li>
Experience working with 2SLGBTQIA+ communities, HIV prevention, sexual health, or affirming care environments.</li><li>
Bilingual in English and Spanish.</li></ul>
Environmental Factors and Conditions/Physical Requirements<ul><li>
This exempt position may require working more than 40 hours per week, including evenings and weekends.</li><li>
Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Work may also be conducted in outdoor festivals, bars, and community centers.</li><li>
While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear.</li><li>
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.</li><li>
May occasionally lift and carry materials up to 25 pounds.</li><li>
Valid driver&rsquo;s license, insurable driving record, and access to a personal vehicle for work-related activities.</li></ul>
Compliance Requirements<ul><li>
Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card</li><li>
Currently have, or are able to obtain within 30 days of employment, a clear TB test</li><li>
Currently have, or are able to obtain within 30 days of employment, a current flu vaccination</li></ul>
Equal Employment Opportunity
Prisma Community Care is an equal opportunity employer, and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or genetic information.
Send reasonable accommodation requests for medical or religious needs to Human Resources at hr@prismacare.org. Reasonable accommodations to allow the employee to carry out position duties will be discussed interactively with the employee based on their specific circumstances and the essential job functions of the position</div>

Marketing and Community Engagement Manager

<div>AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events &ndash; from concerts and festivals to sports and theater &ndash; at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a Sr. Product Manager for our MarTech team to lead the execution and delivery of the global MarTech ecosystem, including Salesforce Marketing Cloud Engagement, Personalization, Customer Data Platform (CDP), website personalization tooling, mobile push infrastructure, advertising technology integrations, tag management systems, SDK governance, and event instrumentation standards. They will be responsible for translating marketing and business strategy into actionable product roadmaps and prioritized backlogs, ensuring platform health, driving global adoption, and maximizing ROI across customer engagement, lifecycle marketing, and activation systems. This role partners closely with marketing leaders, architects, data engineers, analytics teams, and global stakeholders to deliver scalable customer data and engagement solutions. While execution-focused, the role plays a key leadership role in MarTech platform governance, identity strategy, and long-term capability planning.

What Will You Do?
<ul>
<li>Understand and evaluate global marketing, customer engagement, and activation needs by conducting discovery sessions, gathering stakeholder feedback, and analyzing performance and behavioral data to inform roadmap priorities. Translates lifecycle marketing and customer engagement strategies into actionable product roadmaps and prioritized backlogs aligned with enterprise objectives and global delivery capacity.</li>
<li>Work closely with MarTech architects, developers, data engineering, and analytics teams to define features, document epics and user stories, and drive sprint execution across Marketing Cloud, personalization platforms, CDP, website and mobile activation capabilities, advertising integrations, tag management systems, and event instrumentation frameworks. Manages dependencies across CRM, data warehouse, web, mobile, and paid media platforms while ensuring predictable global delivery.</li>
<li>Apply strong product management discipline and Agile practices to improve delivery predictability, increase transparency, and enhance cross-team coordination across distributed global teams.</li>
<li>Play a key leadership role in MarTech platform governance by supporting enterprise standards for audience management, identity resolution, event taxonomy, tracking frameworks, SDK implementation, campaign build processes, and data usage. Ensure solutions align with privacy, consent, and regulatory compliance requirements while contributing to long-term platform scalability and technical debt prioritization.</li>
<li>Oversee global release planning and activation enablement processes, ensuring structured user acceptance testing, stakeholder validation, and successful deployment of omnichannel marketing capabilities. Partners with marketing operations and analytics teams to ensure solutions deliver measurable business value.</li>
<li>Drive sequencing and prioritization across concurrent initiatives to ensure alignment with enterprise objectives, lifecycle marketing strategy, customer data strategy, and measurable revenue impact.</li>
<li>Develop and track key performance indicators to measure MarTech effectiveness, including engagement rates, audience growth, journey progression, personalization performance, event data quality, activation speed, and incremental revenue contribution. Identifies optimization opportunities and supports experimentation frameworks to improve customer experience and activation efficiency.</li>
<li>Coach and train junior colleagues (business analysts, product managers) in MarTech product management processes, data governance practices, and activation best practices.</li>
</ul>
What Will You Bring?
<ul>
<li>Bachelor's degree in Marketing, Business, Information Systems, Data Analytics, or related field preferred</li>
<li>5-7 years in Product Management, MarTech platform ownership, or Marketing Technology delivery.</li>
<li>Strong hands-on experience with Salesforce Marketing Cloud Engagement required.</li>
<li>Experience with Personalization and/or CDP strongly preferred.</li>
<li>Experience with tag management systems (GTM, Tealium or similar).</li>
<li>Experience overseeing event taxonomy, tracking frameworks, mobile SDK governance, and adtech integrations.</li>
<li>Experience delivering omnichannel activation capabilities across web, mobile, and paid media environments.</li>
<li>Experience working with global, distributed teams across multiple time zones.</li>
<li>Demonstrated ability to manage competing priorities in enterprise-scale environments.</li>
<li>Experience partnering with marketing, data engineering, and analytics teams to support customer data unification and activation.</li>
<li>Experience collaborating with cross-functional teams, across geographies including executive management, product management, operations, sales, and marketing.</li>
<li>Strong understanding of customer data architecture, audience segmentation, and activation workflows.</li>
<li>Experience with identity resolution and CDP frameworks.</li>
<li>Knowledge of marketing automation, journey orchestration, and personalization platforms.</li>
<li>Understanding of event data modeling and data layer design best practices.</li>
<li>Excellent backlog management and prioritization skills.</li>
<li>Ability to translate lifecycle marketing strategy into executable delivery plans.</li>
<li>Experience with Agile tools such as Jira and GitHub or comparable DevOps platforms.</li>
<li>Strong executive-level written and verbal communication skills with the ability to influence both technical and non-technical stakeholders.</li>
<li>Highly organized with the ability to operate effectively in fast-paced, global environments.</li></ul> 


Bonus points if You Have
<ul>
<li>Certified Product Owner certification</li></ul> 


At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't &quot;check every box&quot; in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 


Pay Scale: $140,000 - $150,000

Individual compensation is determined by skills, qualifications, experience, and market location.

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.
<ul><li>Employer does not offer work visa sponsorship for this position.</li></ul> 


What's in it for You?
<ul>
<li>Extraordinary People &ndash; we're not kidding!</li>
<li>Meaningful Mission&ndash; Helping revolutionize an industry and deliver better experiences for fans and clients around the world.</li>
<li>Development and Learning &ndash; Opportunities for learning and leveling up through training and education reimbursement.</li>
<li>Community &amp; Belonging &ndash; A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.</li></ul> 


 Curious about the typical interview process for this position? Here's what to expect:
<ul>
<li>Stage 1: 20-30 min virtual interview (Recruiter)</li>
<li>Stage 2: 30-min virtual interview (hiring manager)</li>
<li>Stage 3: 45-min virtual interview (Team Lead)
</li><li>Stage 4: Two 60-min onsite/virtual interviews (Peer and Hiring Manager)</li>
</ul>
<ul><li>This schedule may be subject to change.</li></ul> 


More about AXS 


AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves &quot;Fanatix&quot;) who create groundbreaking products and services in a fun, fast-paced environment.
<div>
To learn more about our culture and values, visit: https://solutions.axs.com/careers/</div> 


More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 
 
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't &quot;check every box&quot; in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. 


AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. 


 #LI-Remote</div>

Sr. Product Manager, MarTech (Engagement, CDP & Activation Platforms)

Adobe

The Opportunity
 The Digital Strategy Group (DSG) EMEA is Adobe’s strategic advisory team. We partner with the world’s leading brands to shape their digital experience vision and accelerate business transformation.
 Working alongside Adobe’s enterprise sales teams, DSG engages directly with customer executives. We help define digital strategies, shape future customer experiences, and build compelling cases for transformation powered by Adobe’s multi-cloud platform.
 As a Principal Consultant, you will act as a trusted advisor to C-suite leaders across Regulated industries (financial services, insurance, pharma, healthcare & public sector). You will support complex digital transformation initiatives and help build Adobe’s most strategic enterprise opportunities.
 This is a high-impact individual contributor role that combines industry expertise, critical thinking and consultative engagement. You will collaborate with sales leaders, solution consultants and partners to help customers unlock the full value of Adobe and deliver meaningful business outcomes!
 
What You’ll Do
 
Strategic Advisory & Executive Engagement – Partner with C-suite leaders across Regulated Industries . Shape transformation strategies and lead executive discussions aligned to Adobe’s capabilities.
 
Vision & Experience Strategy – Co-create “north star” customer experiences. Define the capabilities required to deliver them.
 
Value & Business Case Development – Develop value-based narratives and quantified business cases. Demonstrate the economic impact of Adobe solutions.
 
Deal Strategy & Opportunity Acceleration – Work with enterprise sales teams to shape complex opportunities. Position Adobe as a strategic transformation partner.
 
Industry Thought Leadership & Ecosystem Collaboration – Contribute to industry vision. Partner across sales, consulting, product and ecosystem teams to deliver high-impact engagements.
 
What You'll Need
 
Industry Expertise – Experience working with organisations in financial service, insurance, pharma, healthcare & public sector. Strong understanding of digital transformation trends in these sectors.
 
Digital Transformation & Customer Experience – Knowledge of customer experience, digital marketing, data and technology-enabled engagement. Understand how these capabilities support new business models.
 
Executive Engagement – Ability to influence C-suite and senior leaders. Translate complex ideas into clear strategic narratives.
 
Strategic Problem Solving – Strong analytical and critical thinking skills. Ability to structure complex problems and develop clear recommendations.
 
Consultative Collaboration – Experience supporting complex enterprise opportunities. Skilled in value storytelling, crafting financial justifications, and cross-functional collaboration.
 About Adobe
 Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
 
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
 
Let’s Adobe together
 At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
 
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
 
AI Use Guidelines for Interviews: 
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
 
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .

Principal Engagement Manager

As a key member of the Creativity & Productivity Enterprise Product Marketing team, you will lead the customer engagement strategy and execution that drives adoption, retention, and expansion across Adobe’s Enterprise solutions. Your deep expertise in building and scaling customer product usage in partnership with marketing and customer success organ i zations , implementing customer adoption frameworks, and designing customer & marketing programs that drive product adoption—combined with a track record of leading large-scale, high-impact engagement initiatives—will enable you to deliver meaningful outcomes across the customer lifecycle.
 
In this role, you will partner closely with Product Marketing, Sales, Customer Success, Product, Engineering, and Operations to lead complex cross-functional programs that deepen customer engagement, accelerate product usage, and strengthen long-term retention and growth. You will also drive the implementation of product usage instrumentation to unlock data-driven insights that inform engagement strategies.
 
Reporting to the head of Enterprise GTM, this role will lead the development and execution of Enterprise customer engagement strategies across Adobe’s growing Enterprise portfolio. You will employ customer health metrics, and cross-functional partnerships to shape strategic priorities, inform executive decision-making, and operationalize engagement programs at scale.
 Success in this role requires operating effectively in a large, complex data environment and synthesizing sophisticated product analytics, customer health data, and behavioral insights into clear recommendations, scalable programs, and measurable outcomes.
 
We are especially looking for a leader with proven experience driving product adoption at scale, who can bring structured problem-solving, executive-level storytelling, and a data-driven attitude into our customer engagement strategy.
 Key Responsibilities
 
Own the Enterprise customer engagement strategy across the creative professional, business professional, and workflow and automation product groups. Ensure engagement programs are complementary and drive long-term customer value, adoption, and retention.
 
Build, scale, and lead enterprise product adoption procedures and frameworks that drive proactive customer engagement, health monitoring, and expansion across the Enterprise customer base.
 
Create and implement marketing programs specifically designed to drive produc t adoption, including onboarding campaigns, adoption f eature i nitiatives, community events , and re-engagement programs.
 
Lead the implementation of product insight instrumentation in partnership with Product and Engineering teams, ensuring the right telemetry is in place to track customer engagement , identi fy at-risk accounts, and surface expansion opportunities.
 
Partner with cross-matrix teams including Product Marketing, Sales, Customer Success, Product, Engineering, and Operations to develop and implement engagement strategies that accelerate time-to-value for customers.
 
Develop and maintain deep understanding of customer adoption patterns and behavioral segments, providing insights to Product and Product Marketing teams that result in improved engagement and monetization strategies.
 
Identify and prioritize engagement opportunities (e.g., low-adoption segments, underutilized features, expansion-ready accounts) and develop programs to deliver against these opportunities.
 
Preempt and problem-solve operational issues related to customer engagement; lead and integrate cross-functional efforts to remove barriers to adoption.
 ​
 Qualifications / Experience
 
BS/BA preferred OR 12+ years of experience in customer engagement, customer success, or product marketing leadership OR equivalent practical experience. MBA or equivalent experience preferred.
 
Proven track record of building, scaling, and leading CSM organizations in Enterprise SaaS environments, with demonstrated impact on retention, adoption, and expansion metrics.
 
Deep experience designing and implementing application feature s to drive customer adoption and analytics frameworks that drive data-informed engagement strategies.
 
Demonstrated success creating and driving marketing programs that measurably increase product adoption and usage.
 
Hands-on experience driving product insight instrumentation initiatives in partnership with Product and Engineering teams.
 
Customer-first orientation, with deep global experience working across various customer segments and lifecycle stages.
 
Proven ability to translate complex adoption data and customer health metrics into actionable engagement strategies th at optim ize customer experience and unlock growth.
 
Demonstrated leadership success in dynamic environments, rapidly anticipating and adapting to shifting priorities.
 
Strong experience leading direct and cross-functional multidisciplinary teams to launch high-impact customer engagement initiatives.
 
Ability to rapidly assess a problem, define options and evaluate to address critical business issues.
 
Demonstrated excellence in conceptual thinking and analytical problem-solving.
 
The desire and ability to take a stand and advocate a course of action, presenting supporting facts and data to back up your position.
 
Extraordinary communication skills, both verbal and written, at all levels.
 
A solid sense of self, balanced with the drive to put team first.
 
Global cultural awareness and experience with global teams.
 
Experience with Generative AI driven engagement models and tools is a plus.
 
About Adobe
 Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
 
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
 
Let’s Adobe together
 At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
 
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
 
AI Use Guidelines for Interviews: 
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
 
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
 
Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $145,400 -- $261,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
 
In California, the pay range for this position is $180,300 - $261,150
 
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
 
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
 
State-Specific Notices: 
California : 
Fair Chance Ordinances
 Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
 
Colorado: 
Application Window Notice
 
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
 
Massachusetts: 
Massachusetts Legal Notice
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Principal Product Marketing Manager, Customer Engagement

<div>Job Description
Join us to shape the future of Animal Health marketing
We&rsquo;re looking for a strategic and execution-focused Marketing Campaign Manager to elevate our omnichannel customer engagement. If you&rsquo;re passionate about digital innovation and customer-centric marketing, this is your opportunity to make a difference in a dynamic and purpose-driven organization.
Key Responsibilities<ul><li>
Lead the design and execution of omnichannel strategies, ensuring synergy and best practice sharing across Business Units.</li><li>
Collaborate with Brand &amp; Customer Managers on building Customer Omnichannel Engagement plan, including customer journeys, content strategies and channel mixes.</li><li>
Translate brand strategies into actionable, data-driven campaign plans, coordinating execution across multiple channels.</li><li>
Partner with CRM and SFE teams to ensure campaigns are measurable and integrated with data flows and systems, and build, maintain and analyze metrics across all channels.</li><li>
Oversee the content lifecycle, including ideation, creation, editing, approval, publishing, and distribution as well as manage agencies and vendors to deliver high-quality outputs on time and on budget.</li><li>
Collaborate with regional digital &amp; marketing operations teams to localize best practices and ensure alignment with company global frameworks.</li><li>
Follow up latest trends in the digital ecosystem and drive new initiatives and projects with a test-and-learn approach and agile mindset.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in a related field.</li><li>
At least 3 years of experience in marketing / digital marketing is required.</li><li>
Excellent command of English and Turkish, both written and spoken.</li><li>
Project management experience, ability to plan and operate based on clear roadmaps and agreed milestones.</li><li>
Ability to analyze the data and understand how to use analytics tools.</li><li>
High proficiency in MS Office (i.e., Excel, Word, and PowerPoint) programs.</li></ul>
Required Skills:
Agile Methodology, Brand Strategy, Creative Campaign Development, Customer Engagement, Digital Marketing, Marketing, Marketing Operations, Marketing Strategy Implementation, Project Management, Strategic Thinking
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully 
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
04/26/2026<ul><li>A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
</li></ul> 
Requisition ID:R393273</div>

Marketing Campaign Manager

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