customer engagement manager

Nessovo solutions

<p>We are seeking an experienced and dynamic <b>Customer Engagement Manager (Outbound Sales)</b> for outbond campaign to manage our telesales executives, drive online sales growth, and ensure excellent customer engagement. The ideal candidate will be responsible for achieving sales targets, mentoring the team, and optimizing sales processes for maximum efficiency.</p><p><b>Key Responsibilities</b></p><ul><li>Lead, motivate, and supervise a team of telesales executives to achieve individual and team sales targets.</li><li>Develop and implement effective telesales strategies to drive online sales and meet revenue goals.</li><li>Monitor team performance through KPIs (conversion rate, call quality, sales volume, customer satisfaction).</li><li>Provide regular coaching, training, and performance feedback to enhance team productivity.</li><li>Ensure excellent <b>customer engagement</b> through effective communication, relationship building, and prompt query resolution.</li><li>Collaborate with marketing teams to align telesales activities with digital campaigns and promotions.</li><li>Prepare and present sales reports, forecasts, and insights to management.</li><li>Maintain up-to-date knowledge of products, services, and competitor offerings to guide the team effectively.</li><li>Handle escalated customer concerns and resolve issues to ensure client satisfaction and retention.</li><li>Recruit, onboard, and train new telesales team members when required.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s preferred).</li><li>Proven experience (3&ndash;5 years) in telesales/online sales, with at least 1&ndash;2 years in a supervisory or team lead role.</li><li>Strong track record of meeting and exceeding sales targets.</li><li>Excellent leadership, coaching, and people management skills.</li><li>Solid understanding of online sales channels, digital customer engagement, and CRM systems.</li><li>Exceptional communication, negotiation, and problem-solving abilities.</li><li>Proficiency in MS Office and sales/CRM software (HubSpot, Salesforce, or similar).</li><li>Ability to thrive in a fast-paced, target-driven environment.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package with attractive incentives/commissions.</li><li>Career growth opportunities in a fast-growing organization.</li><li>Training and professional development support.</li><li>A dynamic and collaborative work environment.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Engagement Manager (Outbound Sales)

Foreground.

<div>
 Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define and implement customer journey and experience strategies.
  </li>
  <li>
   Oversee call center, digital, and in-store service operations.
  </li>
  <li>
   Monitor NPS and customer satisfaction scores.
  </li>
  <li>
   Lead service recovery and complaint management processes.
  </li>
  <li>
   Collaborate with product and marketing teams for seamless client experiences.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Business, Communications, or related field.
  </li>
  <li>
   8+ years in customer experience management, telecom preferred.
  </li>
  <li>
   Proven track record in service transformation initiatives.
  </li>
  <li>
   Strong analytical and communication skills.
  </li>
  <li>
   Bilingual Arabic/English essential.
   <br/>
  </li>
 </ul>
</div>


Customer Experience Manager - Telecom (CEM001)

Amazon.com

<p></p><div><div><p>DESCRIPTION</p><div>
Customer Engagement Team is looking for a Program Manager to own the execution for reducing friction and accurate contact automation WW for Payment Risk. In this role, you will assume primary responsibility for identifying root cause and preparing initial call-outs, with associated solution (both short and long term as needed) while driving improvements against incorrect contact resolutions, expanding the scope across multiple functions and enhancing CX. The ideal candidate will possess both analytical and program management skills that enable them to standardize methodologies and data to develop and successfully implement initiatives. In this role, you will experience a wide range of problem-solving situations, tactical to real-time, requiring extensive use of data collection and analysis. You will assist in quarterly and weekly business reviews across Payment Risk to promote CE team&rsquo;s work, increase stakeholder engagement and review advancements of the planned initiatives while tracking deadlines. You will work with data analysts and ML scientists, audit &amp; insights team and Payment Risk Operations to bring innovation and build conceptual framework through deep dive and root cause analysis.<br>
<br>
Key job responsibilities<br>
1) Drive data-oriented analysis, adoption of technical solutions and process improvement projects to achieve operational and business goals.<br>
2) Perform deep dive to identify the unique root cause and share the associated recommendation to improve customer experience.<br>
3) Support expansion of contact automation initiatives from existing cohorts to new ones.<br>
4) Mapping of impact with associated operational and business metrics.<br>
5) Engage directly with key resources to proactively identify, analyze, and creatively solve blockers.<br>
6) Create &amp; maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses<br>
7) Manage execution part of a small program. You will partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.<br>
8) Optimizes cross-team processes that improve program efficacy and delivery.<br>
<br>
About the team<br>
Customer Engagement (CE) Program Team vision is to enhance Customer Experience (CX) by preventing fraud and unauthorized orders. In partnership with multiple stakeholders, we drive efficiencies by scaling existing infrastructure, reducing system redundancies, and leading initiatives to automate manual processes, thereby improving CX and reducing operational costs.</div></div><div><p>
BASIC QUALIFICATIONS</p><ul><li>2+ years of program or project management experience</li></ul></div><div><p>
PREFERRED QUALIFICATIONS</p><ul><li>Knowledge of Lean principles and DMAIC methodology</li><li>Experience in MS Access and SQL</li><li>Experience in requirement gathering and ability to write clear and detailed requirement document</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>
<br><div><div><p>Job details</p></div><ul><div><p><div><div>
IND, KA, Bengaluru</div><div>
IND, TS, Hyderabad</div></div></p></div><div><p><div>
Project/Program/Product Management-Non-Tech</div></p></div></ul></div>

Program Manager, CE, Payment Risk, Customer Engagement

Kotak Mahindra Bank

<div><p><b>Sky Phygital - Relationship Manager<br>
</b></p><p></p><div><div><div><div><div><div><div><div><b>Job Role:<br>
</b></div></div><br>
</div></div></div></div><br>
</div></div><p></p><div><ul><li>Customer Engagement (meeting, Video call, Tele call) and Relationship Management on the mapped C Cat book of the branch. ( C category book of 2-3 branches with approx. 1000 to 1500 customers will be mapped )
</li></ul><ul><li>Cross sell of <b>Asset </b>( HL, LAP, CL,PL, GL, WC, CV ) <b>Liability </b>( CA, SA TD) and <b>Third Party &amp; Investment Products </b>( LI GI Trinity &amp; MF) on the mapped book
</li></ul><ul><li>Deepening of CA SA and TD mapped relationships.
</li></ul><ul><li>Meeting and conversion on leads from VRM and CEC.
</li></ul><ul><li>Working closely with respective teams on LI, GI, KSEC, IC and Asset team for timely conversion of the business.
</li></ul><ul><li>Ensuring customer stickiness and category upgrade.
</li></ul><ul><li>Acquisition, X-sell of business &amp; Service activations to existing customers
 </li></ul><ul><li>Explain all the Facilities of the Bank in Form of Demonstration both online / offline
</li></ul><ul><li>Enroll the customer for the services which would be useful for him
</li></ul><ul><li>Handle customer service requirements like account opening, Trinity account opening, liability product selling, liability on product features, Cheque book insurance.
</li></ul><ul><li>Speed and efficiency of service given
</li></ul><ul><li>Sales targets for banks and investment products.
</li></ul><ul><li>Customer acquisition from Family Household &amp; referrals.
</li></ul>Have higher NPs scores<br>
<ul><li>
</li></ul>
 </div><div></div><div><div><br>
<div><div><div><div><div><div><b>Job Role<br>
</b></div></div><br>
</div></div></div></div><br>
</div></div><p></p><ul><li>Graduate/Post Graduate in any stream with at least 1 year experience in banking/finance
 </li><li>Must be energetic, confident and go-getter</li></ul></div><p></p><br><div></div><br><div></div>

Sky Phygital - Relationship Manager-Sky Channel-Phygital

Richlabz IT Solutions Pvt Ltd

<p><b>Job: Marketing Manager </b></p><p><b>Experience: 0-3 Years </b></p><p><b>About the Role: </b></p><p>We are looking for a proactive and dynamic Marketing Manager with an MBA and 0-3 years of experience in conducting and managing face-to-face (F2F) meetings. This role focuses on building client relationships, executing on-ground campaigns, managing events, and enhancing brand presence through in-person interactions. The ideal candidate will be confident, articulate, and strategic in handling live customer engagements and partner meetings.</p><p><b>Key Responsibilities:</b></p><ul><li>Plan and execute F2F client meetings, field visits, trade fairs, and partner meetups.</li><li>Develop customized pitch decks and marketing materials for live presentations.</li><li>Support the sales team during on-ground customer acquisition and retention activities.</li><li>Identify strategic locations for brand engagement and lead-generation opportunities.</li><li>Gather real-time customer feedback and insights to inform marketing strategies.</li><li>Build and maintain strong relationships with clients, vendors, and channel partners.</li><li>Track and report on the effectiveness of face-to-face initiatives (ROI, conversion, feedback).</li><li>Work closely with digital, branding, and product teams to align on-ground efforts with overall strategy.</li></ul><p><b>Requirements:</b></p><ul><li>MBA in Marketing or a related field.</li><li>0-3 years of experience in field marketing, event management, or customer-facing roles.</li><li>Strong interpersonal and communication skills.</li><li>Excellent presentation and negotiation skills.</li><li>Ability to travel frequently for meetings, events, and client interactions.</li><li>Experience in BTL and local marketing campaigns is a strong advantage.</li><li>Comfortable working in a target-driven and performance-oriented environment.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;200,000.00 - &#8377;400,000.00 per year</p><p>Work Location: In person</p>

Marketing Manager

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Customer Engagement Team is looking for a Program Manager to own the execution for reducing friction and accurate contact automation WW for Payment Risk. In this role, you will assume primary responsibility for identifying root cause and preparing initial call-outs, with associated solution (both short and long term as needed) while driving improvements against incorrect contact resolutions, expanding the scope across multiple functions and enhancing CX. The ideal candidate will possess both analytical and program management skills that enable them to standardize methodologies and data to develop and successfully implement initiatives. In this role, you will experience a wide range of problem-solving situations, tactical to real-time, requiring extensive use of data collection and analysis. You will assist in quarterly and weekly business reviews across Payment Risk to promote CE team&rsquo;s work, increase stakeholder engagement and review advancements of the planned initiatives while tracking deadlines. You will work with data analysts and ML scientists, audit &amp; insights team and Payment Risk Operations to bring innovation and build conceptual framework through deep dive and root cause analysis.<br>
<br>
Key job responsibilities<br>
1) Drive data-oriented analysis, adoption of technical solutions and process improvement projects to achieve operational and business goals.<br>
2) Perform deep dive to identify the unique root cause and share the associated recommendation to improve customer experience.<br>
3) Support expansion of contact automation initiatives from existing cohorts to new ones.<br>
4) Mapping of impact with associated operational and business metrics.<br>
5) Engage directly with key resources to proactively identify, analyze, and creatively solve blockers.<br>
6) Create &amp; maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses<br>
7) Manage execution part of a small program. You will partner with stakeholders and/or managers to secure resources, scope efforts, set project priorities, milestones, and drive delivery to meet deadlines to meet program goals.<br>
8) Optimizes cross-team processes that improve program efficacy and delivery.<br>
<br>
About the team<br>
Customer Engagement (CE) Program Team vision is to enhance Customer Experience (CX) by preventing fraud and unauthorized orders. In partnership with multiple stakeholders, we drive efficiencies by scaling existing infrastructure, reducing system redundancies, and leading initiatives to automate manual processes, thereby improving CX and reducing operational costs.</p><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>2+ years of program or project management experience</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of Lean principles and DMAIC methodology</li><li>Experience in MS Access and SQL</li><li>Experience in requirement gathering and ability to write clear and detailed requirement document</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.<br>
<br>
As a Senior Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.
<br>
<br>
Key job responsibilities<br>
You will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a matrixed team to plan, organize and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected.
<br>
You will also provide where required:
<br>
<ul><li>Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.</li><li>Training &ndash; coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.</li><li>Partnering &ndash; Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.</li><li>Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
</li><li>Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .</li></ul><br>
As part of your role, you will need to travel to customers' site(s) and/or internal events when required.<br>
<br>
Key job responsibilities<br>
You will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework. You will work within a maxtrixed team to plan, organize and lead all phases of a project lifecycle to ensure successful delivery. This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our Engagement Excellence tenets, lifecycle delivery framework and mechanisms. You are able to deal with the unexpected.
<br>
You will also provide where required:
<br>
<ul><li>Advice - Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.</li><li>Training &ndash; coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.</li><li>Partnering &ndash; Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.</li><li>Collaborate - Work with field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
</li><li>Feedback - Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .</li></ul><br>
As part of your role, you will need to travel to customers' site(s) and/or internal events when required.<br>
<br>
About the team<br>
Diverse Experiences<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
Why AWS<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500<br>
companies trust our robust suite of products and services to power their businesses.<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is<br>
why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.<br>
<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-<br>
rounded professional.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Extensive hands on experience delivering enterprise-level IT consulting projects across various industries
</li><li>Extensive working experience on Agile and Project Management delivery best practices, frameworks, methodologies and tool sets (e.g. Miro, Jira, Asana,ADO)</li><li>Presented to C-level executives as well as to technical subject matter experts</li><li>10+ years experience in Program/Project Management</li><li>Experience in Agile, Waterfall and Hybrid methodologies</li></ul><h2 class="jobSectionHeader"><b><br>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Project management certifications (e.g., APM, CSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)</li><li>AWS / Cloud Experience and Certifications</li><li>Deep understanding of the multiple segments and industries</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Sr. Engagement Manager, Professional Services India

Search 10000+ Customer engagement manager jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer engagement manager jobs NEAR_ME

Customer Engagement Manager (Outbound Sales)

Customer Experience Manager - Telecom (CEM001)

Program Manager, CE, Payment Risk, Customer Engagement

Sky Phygital - Relationship Manager-Sky Channel-Phygital

Marketing Manager

Program Manager, CE, Payment Risk, Customer Engagement

Sr. Engagement Manager, Professional Services India