customer engagement specialist

Intake Solutions of America

<div><p><b>Bilingual Customer Engagement Specialist</b></p><p><b>
Intake Solutions of America
</b></p><p><b><i>A Legal Services Engagement Center
</i></b></p><p><b>Hiring North Carolina Residents Only</b></p><p><b><br>
Come join a dynamic Team with a</b> <b>Purpose to Provide Meaningful Connection and Promise to Engage with Experience and Excellence.</b></p><p><b>
As a Team Member of Intake Solutions of America (ISA), you will support our Mission to Enhance the Brand of our Law Firm Customers and Turn Leads into Cases. We do this through our Core Values of Collaboration, Accountability, Respect, Empathy and Shared Success.</b></p><p><br>
At Intake Solutions of America, we are building something special, and we invite you to be a part of it. We are a Team of professionals who believe that access to justice starts with a compassionate connection. As a <b>Bilingual Customer Engagement Specialist</b>, you will be a comforting rst contact for potential clients as you represent the Brand of our ISA Law Firm Customer.<br>
</p><br>
<p><b>About the Role</b></p><p>
We're seeking compassionate and professional Bilingual Customer Engagement Specialists to serve as the first point of contact for individuals seeking legal assistance. As a representative of ISA Law Firm Customers, you will handle inbound calls from potential clients, gather essential information, and provide exceptional service during what may be a difficult time in their lives. This remote position offers the opportunity to make a meaningful impact while developing valuable skills in a fast-paced contact center environment.</p><p><b><br>
What's in it for You?</b></p><ul><li>
Inclusive and diverse working environment.</li><li>
Positive and team-driven culture.</li><li>
Innovative technology.</li><li>
Competitive Pay.</li><li>
Comprehensive training program.</li><li>
Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).</li><li>
Dental Plan Option.</li><li>
Vision Plan Option.</li><li>
Virtual Healthcare Access.</li><li>
Health Savings Account and Flexible Spending Account Options.</li><li>
401k plan with an employer match.</li><li>
Disability Insurance Options (with employer-paid Long-Term Disability).</li><li>
Life Insurance Options (with employer-paid Basic Life Insurance).</li><li>
11 Employer-Paid Holidays (Equivalent).</li><li>
Employer-paid Employee Assistance Program.</li><li>
Perks at Work - Team Member Discount Program.</li><li>
Employer-paid Benefits Assistance/Advocacy Program.</li></ul><p><b><br>
Location</b></p><p>
Remote (North Carolina Residents Only). <i>Note: New hire training for one week in Wilmington, North Carolina is required.</i></p><p><b><br>
Key Responsibilities</b></p><p>
Answer inbound calls promptly and professionally, demonstrating empathy and active listening skills.
</p><p>Conduct thorough intake interviews to gather detailed information about potential personal injury cases, including accident details, injuries, and client circumstances.
</p><p>Accurately document all client information in the ISA system, ensuring completeness and attention to detail for case evaluation.</p><p>
Quality leads based on established criteria and determine appropriate next steps for each caller.
</p><p>Communicate clearly with clients about the process, set appropriate expectations, and answer basic questions about services.
</p><p>Manage multiple systems simultaneously while maintaining conversation quality and building rapport with callers.
</p><p>Meet or exceed performance metrics including call quality scores, conversion rates, productivity standards, and client satisfaction targets.</p><p>
Follow scripts and compliance guidelines while adapting communication style to each client's unique situation.
</p><p>Maintain client confidentiality.
</p><p>Escalate complex situations or calls requiring additional support to Leadership per operating procedure.
</p><p>Participate in ongoing training and coaching sessions to continuously improve skills and knowledge.</p><p><b><br>
Required Qualifications</b></p><ul><li>
High school diploma or equivalent; College degree preferred.</li><li>
1+ years of customer service or call center experience.</li><li>
Bilingual (Fluent in Spanish/English) required.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong active listening abilities and empathetic demeanor.</li><li>
Proficiency with computers and ability to navigate multiple systems simultaneously.</li><li>
Reliable high-speed internet connection and home workspace free of distraction needed for remote work and confidentiality.</li><li>
Flexibility to work various shifts including evenings and weekends as needed.</li><li>
Strong attention to detail and accurate data entry skills.</li><li>
North Carolina Residents Only.</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Previous experience in intake, lead qualification, or sales roles.</li><li>
Familiarity with legal services or personal injury industry.</li><li>
Experience with contact center platforms.</li></ul><p><b><br>
Ready to Make a Difference?</b></p><p>
If you're ready to combine your passion for helping others, we want to hear from you. Join us in connecting clients with the legal representation they need to resolve their most important challenges.</p><p></p><p><i><br>
Intake Solutions of America is an Equal Opportunity Employer committed to Workplace Diversity and Inclusion.</i></p><p></p><p><b><br>
#ISAJOBS</b></p></div>

Bilingual Customer Engagement Specialist (Variation of Weekdays, Weekends, Evenings)

Prime BPO5

<p>Prime BPO 5 is hiring <b>Customer Engagement Specialists (CES)</b> for outbound <b>US sales campaigns</b>. This opportunity is ideal for <b>fresh graduates</b> and <b>experienced call center agents</b> looking for growth and uncapped earnings.</p><p><b>Responsibilities:</b></p><ul><li>Promote products/services and close sales</li><li>Meet daily and monthly sales targets</li><li>Maintain professional call quality and compliance</li></ul><p><b>Requirements:</b></p><ul><li>6 months experience in US sales campaign <b>OR</b> fresh graduates with excellent English</li><li>Willing to work night shift</li><li>Not a student or employed elsewhere</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary + <b>uncapped commission</b></li><li>Paid annual leaves</li><li>Performance-based promotions &amp; incentives</li><li>Professional work environment</li></ul><p><b>Apply Now:</b><br/>WhatsApp CV: <b>+92 319 9675139</b><br/>Walk-in Interviews: 2nd Floor, Kamran Javeed Plaza, Above Askari Bank,<br/>Near Khwaja Corporation Chowk, Adiala Road, Rawalpindi</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs75,000.00 per month</p><p>Work Location: In person</p>

Customer Engagement & Sales Specialist

Customer Experience & Engagement Specialist

Genesis Health Clubs

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul></div><div><div>Genesis Health Clubs is a privately owned, rapidly expanding health club headquartered in Wichita, Kansas. With a focus on delivering results-driven training models, we are committed to providing our members with the best customer service and supporting them in achieving their health and fitness goals. Currently, with 80+ locations across 13 states, Genesis Health Clubs is dedicated to offering cutting-edge programs and top-tier facilities to ensure our members receive an exceptional fitness experience.<br>
<br>
In line with our growth, we are excited to announce the creation of a new division within the Physical Therapy space and the establishment of a Patient Engagement Specialist.<br>
<br>
The Patient Engagement Specialist is responsible for managing patient communication and strengthening the connection between patients and the practice. This role focuses on responding to inbound inquiries, supporting scheduling needs, and proactively re-engaging patients who have missed appointments or become inactive.<br>
</div><div>The position is designed to ensure a consistent, positive patient experience from the first interaction through continued care while supporting practice growth through improved patient retention and appointment conversion.<br>
<br>
Key Responsibilities<br>
</div><div>Patient Communication and Engagement</div>
<ul><li>Manage and respond to inbound patient inquiries through phone, email, and digital platforms.</li>
<li>Provide timely, professional communication to patients seeking information, scheduling assistance, or support.</li>
<li>Serve as a primary point of contact for patients during their early engagement with the practice.</li>
</ul><div>Patient Re-Engagement</div>
<ul><li>Identify patients who have missed appointments, canceled visits, or become inactive.</li>
<li>Conduct structured outreach to re-engage patients and encourage continuation of care.</li>
<li>Educate patients on the benefits of ongoing treatment and appropriate follow-up.</li>
</ul><div>Appointment Scheduling and Conversion</div>
<ul><li>Assist with scheduling new patient appointments and follow-up visits.</li>
<li>Convert inquiries and leads into scheduled appointments.</li>
<li>Ensure scheduling accuracy and maintain efficient clinic utilization.</li>
</ul><div>Patient Experience Support</div>
<ul><li>Ensure every patient interaction reflects the organization&rsquo;s commitment to high-quality care and service.</li>
<li>Address patient concerns and escalate issues when appropriate.</li>
<li>Maintain a welcoming and supportive experience for patients throughout their care journey.</li>
</ul><div>Data Tracking and Performance Metrics</div>
<ul><li>Track outreach activities, appointment bookings, and engagement outcomes.</li>
<li>Monitor patient engagement metrics and contribute to performance improvement initiatives.</li>
<li>Participate in monthly performance reviews related to booking and engagement goals.</li>
</ul><div>Required Qualifications</div>
<ul><li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.</li>
<li>Prior experience in customer service, healthcare administration, patient engagement, or call center operations preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to manage multiple communication channels and maintain organized records.</li>
<li>Comfortable working with electronic medical records (EMR) systems and scheduling platforms.</li>
<li>Strong attention to detail and follow-through.</li>
</ul><div>Core Competencies</div>
<ul><li>Patient-centered communication</li>
<li>Organization and time management</li>
<li>Professionalism and discretion</li>
<li>Problem-solving and adaptability</li>
<li>Goal-oriented performance</li></ul></div></div>

Patient Engagement Specialist

Alterme

<div><div><p><b>About the Role</b></p><p><br>
As a Lead Engagement Specialist, you will serve as the first point of contact for our customers throughout their DNA journey. You will play a critical role in delivering a seamless customer experience &mdash; from the moment a kit is ordered to the scheduling of a personalized consultation with one of our Fitness Advisors.</p><p><b><br>
Key Responsibilities</b></p><br>
<ul><li><div>Conduct daily outreach to customers via text and other communication channels to maintain engagement and ensure a positive experience</div></li><br>
<li><div>Guide customers through the DNA kit return process, ensuring timely delivery back to our lab</div></li><br>
<li><div>Answer customer questions promptly and professionally, providing clear and helpful information at every stage</div></li><br>
<li><div>Monitor customer progress and proactively follow up with those who need additional support or reminders</div></li><br>
<li><p>Schedule consultations with Fitness Advisors once DNA results are ready, coordinating seamlessly between the customer and the advisory team</p></li><br>
<li><p>Maintain accurate records of all customer interactions and appointment statuses</p></li><br>
</ul><div></div><br>
<br>
<br>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li><div>Daily collaboration with like-minded, high-performing teammates</div></li><br>
<li><div>Mentorship and leadership training from seasoned entrepreneurs</div></li><br>
<li><p>Be part of a mission-driven company helping people live better lives</p></li><br>
<li><p>Hands-on experience at a high-growth startup backed by world-class leadership</p></li></ul></div></div><div></div>

Lead Outreach Specialist

Members Cooperative Credit Union

<div><p><b>B</b><b>rief Summary</b></p><p>
We are seeking an outgoing, friendly, and energetic individual to join our Moose Lake team as an Engagement Specialist (Teller). As the first point of contact for our members, you will play a critical role in creating meaningful connections and delivering an exceptional member experience. You will build strong relationships, proactively identify financial needs, and provide tailored solutions that promote financial well-being. Additionally, you will maintain comprehensive knowledge of our products and services, educating members on options that empower their financial success. You will also process transactions promptly and accurately while ensuring compliance with credit union policies and procedures. If you are enthusiastic about helping others, committed to community engagement, and ready to make a lasting impact, we invite you to join our team!</p><p></p><p><b><br>
Key Responsibilities</b></p><div><ul><li>
Serve as the primary point of contact for members, delivering an exceptional experience with every interaction.</li><li>
Process a variety of financial transactions accurately and efficiently, including deposits, withdrawals, payments, and transfers.</li><li>
Maintain comprehensive knowledge of credit union products and services; educate members on options that support their financial goals.</li><li>
Meet or exceed sales and service goals through active engagement and relationship-building.</li><li>
Promote financial wellness by providing guidance and resources to help members achieve financial success.</li><li>
Promote the credit union&rsquo;s values through professional representation and active participation in community engagement efforts.</li></ul></div><p></p><p><b><br>
Qualifications</b></p><div><ul><li>
High school diploma or equivalent.</li><li>
Minimum of two years of experience in a customer service/sales focused role. Previous financial experience preferred.</li><li>
Cash handling experience.</li><li>
Intermediate to advanced user level experience with Microsoft Office suite including Word, PowerPoint, and Outlook.</li><li>
Ability to communicate clearly and professionally, both verbally and in writing, with individuals at all levels of financial understanding.</li></ul></div><div><ul><li>
Ability to coordinate multiple projects and conflicting priorities to provide outstanding member experience.</li><li>
Comfortable with continuous interactions with the public throughout the workday.</li><li>
Experience in, and comfortable with, deescalating issues with upset members.</li></ul></div><p></p><p><b><br>
Schedule</b></p><ul><li>
Schedule will vary, Monday &ndash; Friday 7:45 a.m. &ndash; 5:15 p.m. Occasional Saturday shift as needed, 8:45 a.m. -12:15 p.m.</li></ul><p><b>
Wage &amp; Hour Details</b></p><div><ul><li>
Full-time, 37-40 hours per week</li><li>
Pay is hourly</li><li>
Starting pay range: $18-$19/hr., pay commensurate with experience</li></ul></div><p><b>
Benefits</b></p><div><ul><li>
Medical, dental and vision plan options</li><li>
Health Saving Account and Flexible Spending Account options</li><li>
401(k) with competitive company match</li><li>
Paid time off, paid holidays, personal time, and paid volunteer time</li><li>
Development time and tuition reimbursement</li><li>
Company provided life insurance, short-term and long-term disability insurance</li><li>
Voluntary benefits including life, critical illness, accident, and hospital indemnity coverage</li><li>
Paid parental leave</li><li>
Discretionary, annual profit-sharing bonus</li></ul></div><p></p><p><br>
Equal Opportunity Employer/Veterans/Disabled</p><p>
Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents, skills, and abilities to serve our members. MCCU recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</p><p>
For questions or, if you need assistance completing the application process, please contact 1-800-296-8871 and ask for Human Resources.</p></div>

Engagement Specialist

Payoneer

<div><div><p><b>About Payoneer</b></p>
<p>
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p>
<p>
By taking the complexity out of the financial workflows&ndash;including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence&ndash;we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p>
We're looking for an Account Engagement Specialist (AES) for the Pakistan market. This role will enable millions of SMBs and professional businesses in Pakistan to get paid globally through Payoneer's fast, flexible, secure and cost‑efficient solutions. The AES drives proactive, playbook‑led, scaled customer engagement focused on adoption, early growth and light cross‑sell. This position operates in a mass‑engagement model supported by Ops, with additional outreach triggered by customer signals or inbound needs. This role reports to the Director of Customer Success for South Asia.</p>
<p><b>
Lahore| Hybrid | Full Time</b></p>
<p><b>
What you'll do</b></p>
<ul>
<li>Manage and grow existing client relationships in the B2B and ecommerce segments, helping build long‑term engagement with high‑value users.</li>
<li>Strengthen existing relationships and create new ones through proactive, playbook‑driven engagement to maximize acquisition, retention and cross‑sell opportunities.</li>
<li>Partner closely with Customer Success Managers by identifying and nurturing high‑potential customers that can transition into the CSM portfolio.</li>
<li>Maintain accurate and up‑to‑date customer activity information within the CRM platform.</li>
<li>Participate in events and BTL activities, representing Payoneer in industry forums to drive awareness and industry visibility.</li>
<li>Create and articulate compelling value propositions in coordination with the marketing team.</li>
<li>Develop long‑term strategic relationships with key stakeholders across multiple customer segments.</li>
</ul>
<p><b>Who you are</b></p>
<ul>
<li>2&ndash;3 years of experience in account management, business development or a relevant customer‑facing role.</li>
<li>Fluent in Urdu and English; proficiency in other Asian languages is a plus.</li>
<li>Bachelor's degree, preferably in business, communications or a related field.</li>
<li>Ability to understand the big picture, connect key business drivers and identify growth opportunities.</li>
<li>Strong written and verbal communication skills suitable for scaled outreach.</li>
<li>Ability to manage and engage a large portfolio of customers simultaneously.</li>
<li>Proficiency with playbooks, automation tools and trigger‑based workflows.</li>
<li>Highly data‑driven, detail‑oriented and equipped with strong analytical reasoning.</li>
<li>Ability to identify patterns, signals and hidden opportunities across many accounts.</li>
<li>Strong collaboration skills with Ops and cross‑functional partners.</li>
<li>Ability to make decisions in a dynamic environment, anticipate needs and deliver results.</li>
<li>High degree of organization, focus and ability to work under pressure.</li>
</ul>
<p><b>Not a must but a great advantage:</b></p>
<ul>
<li>Experience with direct sales for small businesses engaged in cross-border trade.</li>
<li>Experience in the ecommerce industry (platforms, logistics)</li>
<li>Experience using Salesforce or a similar CRM system.</li>
<li>Experience in the Payments and Banking industry.</li>
<li>Experience with data analytics &amp; BI tools.</li>
<li>Experience in working and collaborating with remote teams to get things done.</li>
</ul>
<p><b><i>Stronger candidates can be considered for </i></b><b>Account Engagement Manger</b><b><i> role</i></b></p><div><p><b>
The Payoneer Ways of Working</b></p>
<p><b>
Act as our customer's partner on the inside</b>
<br>
<i>Learning what they need and creating what will help them go further.</i></p>
<p><b>
Do it. Own it.</b>
<br>
<i>Being fearlessly accountable in everything we do.</i></p>
<p><b>
Continuously improve</b>
<br>
<i>Always striving for a higher standard than our last.</i></p>
<p><b>
Build each other up</b><br>
<i>Helping each other grow, as professionals and people.</i></p>
<p>
If this sounds like a business, a community, and a mission you want to be part of, apply today.</p>
<p><i>
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</i></p></div></div>

Account Engagement Specialist, APAC

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