customer engagement specialist

Deraah Trading Company

<div>
 
 Job Title: Marketing Automation Specialist (Insider Platform)
 
 
 
 
 Job Description
 
 
 
 We are looking for a highly motivated and detail-oriented Insider Marketing Automation Specialist to join our marketing team. The role will focus on managing and optimizing our marketing automation activities using the Insider platform, ensuring seamless campaign execution, advanced segmentation, personalization, and performance tracking.
 
 
 The ideal candidate will be responsible for driving customer engagement, retention, and conversions through effective automation journeys and data-driven strategies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and execute marketing automation campaigns on Insider, including setup, testing, deployment, and reporting.
 </li>
 <li>
 Build and optimize customer journeys, push notifications, emails, SMS, WhatsApp, and in-app messages to enhance engagement and conversion.
 </li>
 <li>
 Collaborate with marketing, product, and analytics teams to design segmentation and targeting strategies.
 </li>
 <li>
 Ensure campaigns are aligned with brand tone, business objectives, and customer experience best practices.
 </li>
 <li>
 Analyze campaign results and provide insights to improve future automation and personalization strategies.
 </li>
 <li>
 Manage data flows and integrations between Insider and other platforms (CRM, CDP, ecommerce, etc.).
 </li>
 <li>
 Stay up-to-date with new Insider features and industry best practices, applying them to ongoing campaigns.
 </li>
 <li>
 Troubleshoot issues, maintain campaign quality, and support technical requirements in collaboration with Insider&rsquo;s support team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field.
 </li>
 <li>
 Hands-on experience with Insider (at least 2 years).
 </li>
 <li>
 Strong understanding of customer lifecycle marketing, segmentation, and personalization.
 </li>
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 Analytical mindset with experience in campaign performance measurement and reporting.
 </li>
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 Excellent communication and project management skills.
 </li>
 <li>
 Ability to work cross-functionally with marketing, tech, and product teams.
 
 
 </li>
 </ul>
 Skills: campaigns,automation,marketing automation
</div>

Marketing Automation Specialist (Insider Platform)

Nestlé

<div>Job Title: Nespresso Customer Service Specialist<div>
Position Snapshot</div>
Location: Cairo, Egypt
Company: Nestl&eacute; Business Solutions
Full-time/Hybrid mode
Fluent in English (Level C1) 
About Us
Nestl&eacute; Business Solutions (NBS) is at the heart of the Nestl&eacute; Group. We provide Supply Chain, Financial, HR, Digital &amp; Social Media, CRM and Consumer Engagement services to enable Nestl&eacute; &mdash; and iconic brands like Nespresso &mdash; to engage with millions of consumers worldwide.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value &mdash; supporting the Customer Relationship Center (CRC) of the premium brand Nespresso &mdash; then this is your opportunity to join Nestl&eacute; Business Solutions (NBS) and be part of the Nespresso experience.
At Nestl&eacute; Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position. 
Position Summary
For our Nestl&eacute; Business Solutions, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers. 
A Day in the Life of...<ul><li>Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.</li><li>Welcome customers and effectively identify their needs to provide tailored solutions.</li><li>Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.</li><li>Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.</li><li>Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.</li><li>Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.</li><li>Spark customer interest by showcasing our complete product offerings and their benefits.</li></ul> 
What Will Make You Successful<ul><li>0-2 years of experience in a customer-engagement services (mandatory)</li><li>Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)</li><li>Fluent in English (C1 level)</li><li>Excellent interpersonal and communication skills</li><li>Ability to multitask effectively</li><li>Positive mindset with a strong eagerness to learn and collaborate as a team player</li><li>Strong organizational and prioritization skills to excel in a fast-paced environment</li><li>Demonstrated work ethic and respectfulness.</li></ul></div>

CRC Coffee Specialist

AlGooru

<div>AlGooru is hunting for the next generation of Growth talents!
We&rsquo;re looking for a CRM &amp; Lifecycle Specialist
Who Are We ❓
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.
The Role Highlights
Main Responsibilities:<ul><li>
Lead the development and execution of CRM strategies to increase customer retention, engagement, and lifetime value.</li><li>
Design and optimize personalized customer lifecycle journeys across multiple touchpoints.</li><li>
Utilize data-driven insights to enhance customer communication and automate marketing processes.</li></ul>
A Day In Your Life:<ul><li>
Develop and execute CRM strategies to support customer acquisition, engagement, and retention initiatives across various channels (WhatsApp, SMS, push notifications, etc.).</li><li>
Design and optimize customer journeys across different stages, ensuring personalized experiences based on user behavior and segmentation.</li><li>
Work closely with the marketing and data teams to develop meaningful customer segments for targeted messaging.</li><li>
Implement marketing automation workflows to deliver timely, relevant, and personalized communications to users.</li><li>
Regularly monitor and report on CRM and lifecycle campaign performance, identifying areas for improvement to enhance engagement and retention.</li><li>
Work closely with marketing, sales, and product teams to align CRM efforts with broader business objectives and ensure consistent messaging across touchpoints.</li><li>
Utilize our CRM tool (HubSpot) to manage customer data, track interactions, and support lifecycle marketing campaigns.</li></ul> 

Requirements 
You&rsquo;re the CRM &amp; Lifecycle Specialist we&rsquo;re looking for if you have:<ul><li>
Proven experience in CRM management and lifecycle marketing, preferably in EdTech or SaaS</li><li>
Proficient in CRM platforms like HubSpot, with a solid understanding of marketing automation and campaign management</li><li>
Advanced skills in customer segmentation and lifecycle marketing</li><li>
Strong data analysis and reporting abilities to measure campaign success and make data-driven improvements</li><li>
Excellent communication and collaboration skills for cross-functional teamwork</li><li>
Experience with direct communication strategies such as WhatsApp, SMS, and push notifications</li></ul>
 Our application process:<ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry Interview (15-30 minutes)</li><li>
Technical interview 1 (30-60 minutes)</li><li>
Technical interview 2 (30-60 minutes)</li><li>
Offer extended to successful applicants</li></ul> 

Benefits 
What We Offer You❗
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:<ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul>
How to gain extra Gooru points❓<ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

CRM & Lifecycle Specialist

Confidential

<div>
 
 The Brand Ambassador promotes the brand products and services, enhances brand awareness, and delivers an excellent customer experience through professional customer engagement and promotional activities.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Represent the brand in a professional manner.
 </li>
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 Promote products, services, and ongoing campaigns.
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 Engage with customers and provide product information.
 </li>
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 Achieve sales and customer targets.
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 Collect customer feedback and market insights.
 </li>
 </ul>
 
 
</div>

Brand Representative

Fast Fit

<div>Company Overview 
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees. 
Position Summary 
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.<div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Responsibilities 
Sales &amp; Customer Engagement 
Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English. 
Convert leads and inquiries into confirmed memberships or sales opportunities. 
Achieve individual and team sales targets while maintaining service quality. 
Follow up with potential clients and manage leads effectively. 
Communication &amp; Relationship Management 
Provide clear, accurate information about services and offers. 
Demonstrate persuasive communication and active listening skills. 
Build trust-based relationships with customers. 
Maintain a professional and polite communication style at all times. 
Operations &amp; Performance 
Accurately document customer interactions and sales activities. 
Manage multiple tasks efficiently in a fast-paced environment. 
Collaborate with team members to support sales campaigns and initiatives. 
Contribute positively to the overall team culture and work environment. 
Qualifications &amp; Requirements 
Experience &amp; Education 
Minimum 1 year of experience in sales, call center, or customer service (preferred). 
Bachelor&rsquo;s Degree is preferred, but not mandatory. 
Candidates with strong sales aptitude and customer-handling experience will be considered. 
Skills &amp; Competencies 
Strong verbal and written communication skills. 
Fluency in Arabic and English. 
Persuasive selling and negotiation skills. 
Strong phone etiquette and active listening ability. 
Ability to multitask, prioritize, and manage time effectively. 
Comfortable working in a target-driven and fast-paced environment. 
Professional appearance and polished demeanor.<div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Work Schedule 
5 working days per week 
Call center&ndash;based role 
Benefits &amp; Growth Opportunities 
Competitive salary package 
High commission structure 
Performance-based incentives 
Comprehensive health insurance coverage 
Specialized internal training programs 
Career growth and promotion opportunities 
Opportunities for regional and global exposure 
30 days of paid annual leave</div></div>
 
Bachelor's degree /Diploma in Exercise Science or related field.
Certification as a Personal Trainer from a recognized organization.
Fluency in English languages.
Strong communication and interpersonal skills.
Ability to motivate and inspire clients.
Passion for health, fitness, and helping others.
Ability to work flexible hours, including evenings and weekends.

Sales Specialist (Call Center) - New

KAUST (King Abdullah University of Science and Technology)

<div>
 
 
 About the Role
 
 
 
 
 
 
 The KAUST Innovation Hubs aims to accelerate research commercialization by connecting with international innovation ecosystems, collaborating on research and education in support of innovation.
 
 
 
 
 
 The Engagement Specialist will play a pivotal role in identifying, building, and nurturing opportunities and relationships with key stakeholders, including government agencies, research institutions, companies, and entrepreneurs. Assist in developing and implementing strategies to engage various partners, driving the achievement of strategic objectives. This role will work closely with external partners as well as internal teams to create a dynamic ecosystem that supports the organization's innovation goals.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and execute engagement strategies tailored to the nation&rsquo;s specific needs and priorities of KSA in technology and industrial sectors based on KAUST and the international partners&rsquo; resources.
 </li>
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 Identify and cultivate relationships with government agencies, research institutions, universities, industry associations, and other relevant organizations to facilitate collaboration and technology transfer.
 </li>
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 Conduct thorough research and analysis to understand the interests, needs, and motivations of identified stakeholders.
 </li>
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 Serve as a primary point of contact for stakeholders and partners, addressing inquiries, providing support, and fostering collaboration opportunities.
 </li>
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 Develop and maintain a database of contacts and interactions to track engagement efforts and outcomes.
 </li>
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 Coordinate partnership agreements, including negotiation, documentation, and implementation.
 </li>
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 Participate in outreach activities to raise awareness of the hub's initiatives and attract potential collaborators and partners.
 </li>
 <li>
 Monitor industry trends, policy developments, and market dynamics to identify emerging opportunities and challenges.
 </li>
 <li>
 Work closely with internal teams to understand KAUST's capabilities and offerings, and effectively communicate these to external stakeholders to generate new opportunities and expedite the cooperation.
 </li>
 <li>
 Track and report on key performance indicators, including partnership development, project milestones, and outcomes.
 </li>
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 Prepare regular reports on engagement activities, including key accomplishments, challenges, and opportunities.
 </li>
 <li>
 Maintain accurate records of engagement efforts, including meeting notes, correspondence, and partnership agreements.
 </li>
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 Assist in the preparation of presentations and materials for internal and external stakeholders, as needed.
 </li>
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 Monitor and evaluate the effectiveness of engagement initiatives, provide recommendations to make adjustments as necessary to optimize outcomes.
 </li>
 <li>
 Seek feedback from stakeholders and colleagues to identify areas for improvement and innovation in engagement strategies and processes.
 </li>
 <li>
 Collaborate with marketing and communications teams to develop targeted content and materials to support engagement activities and enhance visibility in the target markets.
 </li>
 <li>
 Assist in planning and organizing events, workshops, and other activities aimed at engaging stakeholders and fostering collaboration.
 </li>
 <li>
 Provide on-site support during events to ensure smooth execution and positive participant experiences.
 </li>
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 Performs other duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering related field; Graduate level degree in technical area is a plus.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Deep understanding of the technology landscape and business environment in Saudi and the international hubs.
 </li>
 <li>
 Strong knowledge in technology industry and business development.
 </li>
 <li>
 Ability to build and maintain relationships with diverse stakeholders, including government agencies, research institutions, companies, and entrepreneurs.
 </li>
 <li>
 Proficiency in networking and connecting with individuals and organizations within the innovation ecosystem, both in-person and virtually.
 </li>
 <li>
 Awareness of cultural nuances and ability to navigate diverse cultural environments, particularly in the context of international collaboration.
 </li>
 <li>
 Strong capability to negotiate partnership agreements and influence stakeholders to support the hub's initiatives and objectives.
 </li>
 <li>
 Familiarity with the innovation ecosystem and supply chain resources in both countries.
 </li>
 <li>
 Strategic thinker with a proactive and results-oriented approach.
 </li>
 <li>
 Ability to work independently and collaboratively in a multicultural and interdisciplinary environment.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
 </li>
 <li>
 Proficiency in English is required, Chinese or Arabic preferred.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Candidates should have at least five years of experience in research commercialization/translation, innovation, or entrepreneurship in the energy-related areas.
 </li>
 <li>
 Proven experience in establishing and nurturing extensive networks and contacts across government, academia, investors, and industry sectors in both KSA and China.
 </li>
 <li>
 Candidates should be familiar with the development, supply chain, and frontiers of at least one of the following energy technologies, including but not limited to: green hydrogen production, synthetic fuels, energy storage, photovoltaics, wind power, carbon cycle, grid management, and power electronics.
 </li>
 </ul>
</div>

International Engagement Specialist

NavitasPartners

<div><h1 class="jobSectionHeader">ServiceNow Engagement Lead</h1>
<h2 class="jobSectionHeader">Location</h2>

Columbus, OH (Onsite &ndash; 5 Days/Week)
<h2 class="jobSectionHeader">
Duration</h2>

Long-Term Contract
<h2 class="jobSectionHeader">
Job Description</h2>

We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring platform implementations align with organizational goals within a highly regulated FedRAMP environment.

The ideal candidate will possess deep ServiceNow expertise and a proven track record leading large-scale digital transformation initiatives across multiple workstreams including ITSM, ITOM, HRSD, and related enterprise solutions.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<ul><li>Lead end-to-end delivery of ServiceNow engagements including scope, schedule, budget, governance, and parallel workstreams.</li>
<li>Serve as the primary point of contact for executive stakeholders and project leadership.</li>
<li>Facilitate workshops, steering committee meetings, and status reporting activities.</li>
<li>Ensure all platform configurations and architectural decisions comply with FedRAMP security standards and regulatory requirements.</li>
<li>Apply Agile/Scrum and NowCreate methodologies to support successful project delivery.</li>
<li>Manage sprint planning, backlogs, and RIDAC logs.</li>
<li>Coordinate with Business Analysts, Developers, Architects, and cross-functional teams to translate business requirements into scalable technical solutions.</li>
<li>Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) initiatives.</li>
<li>Mentor junior team members and proactively resolve delivery roadblocks.</li>
</ul><h2 class="jobSectionHeader">Required Qualifications</h2>
<ul><li>8+ years of experience in professional services or IT consulting.</li>
<li>Minimum 5 years of experience leading ServiceNow implementations.</li>
<li>Extensive experience across multiple ServiceNow product lines including ITSM, ITOM, CSM, or SPM.</li>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business, or related field.</li>
<li>Strong stakeholder management and communication skills.</li>
<li>Ability to work onsite full-time in Columbus, OH.</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience supporting public sector or government clients.</li>
<li>Experience working within FedRAMP or highly regulated cloud environments.</li>
<li>Strong understanding of enterprise governance and compliance frameworks.</li>
</ul><h2 class="jobSectionHeader">Preferred Certifications</h2>
<ul><li>ServiceNow Certified System Administrator (CSA)</li>
<li>ServiceNow Certified Implementation Specialist (CIS)</li>
<li>PMP or PRINCE2 Certification</li>
<li>Certified Scrum Master (CSM)</li>
<li>ITIL v4 Foundation or higher</li>
</ul>
For more details reach at resumes@navitassols.com</div>

ServiceNow Engagement Lead - 26-05464

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