customer engagement specialist

Bayer

<div>
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 
 
 At Bayer, we welcome with open arms the melting pot of nationalities, ethnicities, lifestyles, outlooks, and attitudes that the UAE has to offer. we also welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 
 
 We&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 
 
 Come grow with us.
 
 
 
 
 
 Do Something That Moves you
 
 
 
 &bull; Develop a list of HCP (Speakers /non speakers) and continuously update it as per market dynamics.
 
 
 &bull; As a trusted partner she/He will lead a deep discussion in regular preplanned one to one discussion with His/her customer list to identify Scientific areas of major interest.
 
 
 &bull; As a trusted partner she/he will act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the HCPs community needs internally, seek support and guidance from cross functional team.
 
 
 &bull; She/he to mutually co-create content with Her/his speaker list which mutually satisfy HCP universe scientific interest and Bayer promotional objective.
 
 
 &bull; In an effort to create a yearly educational calendar the CES will contract HCP speakers for a number of talks per year, such talks will be integrated in a curriculum and will be repeated in different meeting formats.
 
 
 &bull; In coordination with Cross functional team such talks will be integrated in different meeting formats (Scientific lectures, Peer to Peer talks, Debate sessions ,3rd party symposia, national and regional initiated Bayer events, ..........).
 
 
 &bull; She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation.
 
 
 &bull; In collaboration with MSO team (back-office support) She/he has to plan and align meetings calendar, meeting invitations based on micro segmentation and HCP target needs.
 
 
 &bull; Work closely with Virtual Event expert (DT-CPH team) to utilize engaging (hybrid) meeting formats and features in events across the yearly educational calendar.
 
 
 &bull; When needed the CES will facilitate the virtual meetings.
 
 
 &bull; Retains flexible time management in hybrid environment (eg: time allocation of F2F vs virtual engagements to meet business objectives to maximize HCP engagement across larger geographies)
 
 
 &bull; She/He needs to align with his peers to co-invite to meetings when appropriate and as per meeting setting and format.
 
 
 &bull; Facilitate digital networking of like-minded HCPs and educate and influence non-loyalist HCPs to increase their adoption of Bayer brands.
 
 
 &bull; Display great level of discipline and quality in maintaining &lsquo;Data entry&rsquo; related to customer profile information, daily activities, event reporting, PGMI reporting, channel preference, customer insights, adoption ladder and samples as required on Veeva.
 
 
 &bull; She/He will be responsible to report all his one-to-one interactions to VEEVA and to integrate HCP insights to support future brand messaging and content creation and contributing to the on-going micro-segmentation process.
 
 
 &bull; Maximizing customer experience by monitoring and optimizing activities, content and channels (data driven decisions) to provide the greatest value / impact to the customer.
 
 
 &bull; Despite being a communication expert, the CES will continue to be responsible with other Team members (known as Nucleus Team) on achieving nucleus related financial targets in his counry scope.
 
 
 &bull; Along with the marketing team, leverages insights about specific customers segments generated from virtual meetings to build on the next best action in the Customer Evolution Campaign (CEC).
 
 
 &bull; Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within a customer evolution campaign to drive movement of key customers across adoption ladder.
 
 
 &bull; As per various Nucleus needs and in alignment with ITM /CEM and CF team CES may contribute to KAM and tender management plans and activities (account mapping, KAM planning, tender process).
 
 
 
 
 
 
 
 Your Experience
 
 
 
 &bull; Holds bachelor's degree in pharmacy or biological sciences.
 
 
 &bull; Minimum 3 years of relevant experience within the pharmaceutical industry in the Cardiorenal therapy area within Gulf region.( Gulf experience is a MUST)
 
 
 &bull; Excellent stakeholder engagement record including partnering with TLs and institutes is required.
 
 
 &bull; Strong business acumen with desired expertise in commercialization, medical and customer experience excellence
 
 
 &bull; Strong scientific knowledge and ability to interpret scientific data in the therapy area she/he is assigned to.
 
 
 &bull; Hands on Experience of using digital &amp; Virtual means and tools is a must.
 
 
 &bull; Able to expertly operate Bayer virtual platforms and digital tools to provide exceptional customer experience in virtual meetings and capture individual HCP-level data in virtual setups.
 
 
 &bull; Maintains growth mindset to work through new working models and proactively identifies areas of improvement with the new hybrid responsibilities.
 
 
 &bull; Good understanding of agile ways of working is desired
 
 
 &bull; Robust understanding of medico-marketing strategies and tactics
 
 
 &bull; Proficient in English to collaborate internally &amp; across the broader organization enterprise is highly desired.
 
 
 
 
 
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. We pride ourselves in leading the region with our progressive Flexible Working Arrangements policy to help you achieve that fundamental work life balance, giving you the freedom to work when you want, where you want, in addition to our exceptional parental leaves. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality. Whether you are a free bird, a loving mother, a devoted father, a caring family member, a passionate social butterfly, a lifetime learner or whoever you choose to be, we care about who you are, and we welcome you to bring your true self be part of something bigger, to Be You at Bayer.
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Customer Engagement Specialist

<div>
 
 
 Be You, Be Bayer
 
 
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organization and help us serve our customers better and more efficiently. Because of this, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognize technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 We&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 Come grow with us.
 
 
 
 Do Something That Moves you
 
 
 
 Target &amp; Sales
 
 
 
 
 
 1. Develop a list of targeted customers and continuously update it as per market dynamics.
 
 
 
 
 
 2. Act key link between BAYER and healthcare professionals through developing adequate professional relations with identified customers to help them identify cases where they can prescribe / dispense / use our products for the benefit of their customers.
 
 
 
 
 
 3. Act as a key link between Bayer and customers through developing adequate professional relations with identified customers to help them recognize cases where they can dispense use our products for the benefit of their customers/patients
 
 
 
 
 
 4. In collaboration with Business Analytics Team (back office support ) She/he has to plan and align meetings
 
 
 
 
 
 5. Facilitate digital interaction with customers and educate and influence non-loyalist customers to increase their adoption of Bayer brands.
 
 
 
 
 
 6. Maximizing customer experience by monitoring and optimizing activities, content and channels to provide the greatest value / impact to the customer.
 
 
 
 
 
 Stakeholder management
 
 
 
 
 
 1. Act as the primary (but non-exclusive) point of contact between stakeholders and Bayer; the CES shares the customers&rsquo; needs internally, seek support and guidance from cross functional team.
 
 
 
 
 
 2. She/He needs to align with his peers to co-invite to customers group meetings when appropriate and as per meeting setting and format
 
 
 
 
 
 3. Despite being a communication expert the CES will be responsible on achieving related financial targets in his scope.
 
 
 
 
 
 4. Ensures strong collaboration with Cross functional team to drive the implementation of tactical campaigns within customers evolution campaign to drive movement of key customers across adoption ladder
 
 
 
 
 
 Reporting
 
 
 
 
 
 1. Responsible to report all interactions to BCH CRM system and to integrate customers insights to support future brand messaging and content creation
 
 
 
 
 
 2. Display great level of discipline and quality in maintaining &lsquo;Data entry&rsquo; related to customer profile information, daily activities, event reporting, channel preference, customer insights ,adoption ladder and samples dropping as required on BCH CRM system.
 
 
 
 Your Experience
 
 
 
 Fresh graduate or maximum Experience 3 years
 
 
 
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. That&rsquo;s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Medical Representative - Cairo (Customer Engagement Specialist)

The First Group Hospitality

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.</li><li>
Optimize customer journeys to enhance engagement, retention, and lifetime value.</li><li>
Optimize customer journeys to enhance engagement, retention, and lifetime value.</li><li>
Analyze customer behaviour, campaign performance, and key metrics to drive marketing decisions.</li><li>
Generate reports and insights to optimize future marketing strategies.</li><li>
Improve CRM processes to enhance efficiency and personalization.</li><li>
Partner with cross-functional teams, including marketing, sales, and IT, to ensure seamless CRM integration.</li><li>
Stay updated on CRM trends, best practices, and emerging technologies to enhance strategy.</li></ul>
Desired Skill &amp; Expertise: 
<div></div><ul><li>
Hands-on experience with CRM platforms.</li><li>
Strong analytical skills.</li><li>
Strong organizational skills to handle multiple campaigns simultaneously.</li><li>
Familiarity with A/B testing, API integrations, and digital marketing trends.</li></ul></div>

CRM Specialist

The First Group

rapid-supplies

Job Title: Email &amp; Retention Marketing Specialist (Onsite &ndash; Female Preferred) Company: Rapid Supplies Middle East Location: DHA Phase 6, Karachi Job Type: Full-Time, Onsite Working Hours: Monday to Friday, Alternate Saturdays | 9:00 AM &ndash; 6:00 PMAbout UsRapid Supplies General Trading LLC is a leading developer, manufacturer, and supplier of premium hospitality products, with over 15 years of industry experience. We specialize in Operating Supplies and Equipment (OS&amp;E) and serve a wide range of clients across the hospitality and service sectors. With a strong global footprint and commitment to quality, we are expanding our marketing team to drive deeper customer engagement and retention.Job OverviewWe are seeking a self-driven and results-oriented Email &amp; Retention Marketing Specialist (Female Preferred) to join our team onsite in Karachi. You will be responsible for leading our email, SMS, and WhatsApp marketing strategies to improve customer engagement, repeat purchases, and ROI. This is a hands-on role ideal for someone passionate about performance marketing, storytelling, and eCommerce growth.Key Responsibilities<ul><li>Plan, write, and execute high-converting email, SMS, and WhatsApp campaigns</li><li>Build and manage automated flows: welcome series, cart abandonment, re-engagement, upsells, winbacks</li><li>Write engaging, benefit-driven copy tailored to UAE and USA audiences</li><li>Segment customer lists by behavior, location, and purchase history</li><li>Design or collaborate on branded, mobile-optimized email templates</li><li>Monitor and analyze performance metrics (open rate, CTR, conversion, ROI)</li><li>Ensure compliance with international messaging regulations (CAN-SPAM, GDPR, TCPA)</li><li>Take full ownership of retention marketing initiatives, from concept to delivery</li></ul>Requirements<ul><li>2&ndash;4 years of hands-on experience in email/SMS/WhatsApp marketing</li><li>Proven track record of delivering ROI-driven retention campaigns</li><li>Strong understanding of UAE and USA buyer behavior and seasonal trends</li><li>Experience with tools like Klaviyo, Mailchimp, Twilio, Interakt, Zoko, etc.</li><li>Excellent copywriting and campaign storytelling skills</li><li>Familiarity with Shopify, WooCommerce, or similar eCommerce platforms</li><li>Highly organized, proactive, and able to work independently</li></ul>Nice to Have<ul><li>Background in hospitality, kitchen equipment, or B2B retail</li><li>Ability to design or modify HTML/CSS-based emails</li><li>Experience with analytics tools like Glew, Triple Whale, or custom dashboards</li><li>Tone localization expertise for both UAE and US audiences</li></ul>Performance Metrics<ul><li>Email/SMS/WhatsApp campaign ROI and conversion rates</li><li>Growth in customer retention and repeat purchases</li><li>Improvement in email engagement metrics (open rate, click rate, etc.)</li><li>Growth and segmentation of subscriber lists</li></ul>Salary &amp; Benefits<ul><li>Market Competitive Salary</li><li>Opportunity to work with a global brand in the hospitality industry</li><li>Collaborative and growth-focused work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have background in hospitality, kitchen equipment, or B2B retail?</li><li>Do you have experience with analytics tools like Glew, Triple Whale, or custom dashboards?</li><li>Can you design or modify HTML/CSS-based emails?</li></ul>Work Location: In person

Email & Retention Marketing Specialist (Onsite – Female Preferred)

Concentrix

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div>
<div>Cairo, Egypt</div></div></div><div></div><div><div> 
</div>Job Title:
Customer Acquisition Specialist- French Speakers
Job Description
The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.<ul><li>
Provide accurate weekly/ monthly/ quarterly sales forecast</li><li>
Mastery of product knowledge and technical understanding of services to assess client requirements</li><li>
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Manage external competitive pressures and handle objections to retain customers or win new customers</li><li>
Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</li><li>
Work with your team and management to provide a professional experience during all interactions with customers and prospects</li><li>
Maintain the customer management system (CRM) to ensure all relevant data is captured</li><li>
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts</li><li>
Work with a team and report directly to a Sales Manager</li></ul>
Location:
EGY Cairo - Plot no. 53, North Teseen st building 202
Language Requirements:
French
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Customer Acquisition Specialist- French Speakers

RDS Digital

About the Role:We are seeking a motivated and dynamic Inside Sales Specialist to join our real estate home construction team. The role involves engaging with potential customers, understanding their requirements, and driving sales conversions through effective communication and relationship building. You will play a key role in helping clients find and build their dream homes.Key Responsibilities:<ul><li>Handle inbound and outbound calls, WhatsApp inquiries, and email leads from prospective home buyers.</li><li>Understand client requirements related to home construction, plot selection, budgets, and design preferences.</li><li>Educate customers about the company&rsquo;s construction services, design options, and value propositions.</li><li>Nurture leads and maintain a strong follow-up process to ensure maximum conversions.</li><li>Coordinate with the field sales, architects, and project management teams for smooth client handover.</li><li>Maintain CRM records, track lead status, and share regular sales reports with management.</li><li>Achieve monthly and quarterly sales targets.</li></ul>Key Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Real Estate, or a related field.</li><li>1&ndash;3 years of experience in inside sales, telesales, or customer engagement (real estate or construction domain preferred).</li><li>Excellent communication, persuasion, and relationship-building skills.</li><li>Strong ability to understand customer needs and offer suitable solutions.</li><li>Proficiency in CRM tools, MS Excel, and reporting.</li><li>Self-driven, result-oriented, and able to work in a fast-paced environment.</li></ul>Job Type: Full-timePay: &#8377;20,000.00 - &#8377;25,000.00 per monthWork Location: In personSpeak with the employer +91 8792096393 Expected Start Date: 01/09/2025

Inside Sales Specialist

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