customer engagement specialist

OneAmerica Financial Partners, Inc

<div>At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Our Opportunity:

Our Customer Engagement Associates are the heart of OneAmerica Financial, providing customers with information about their life or disability benefits, claim filing, status of an active claim, and payment information. We are looking for highly motivated individuals who have a passion for providing excellent customer engagement. You&rsquo;ll start learning our business from day one and be entrusted to serve as the voice of OneAmerica Financial to our patrons, business partners and operations.

The successful Customer Engagement Associate displays a strong level of emotional intelligence, can work well under pressure, and has already mastered strong professional and technical skills.

What You&rsquo;ll Do:
<ul>
<li>Bring a &lsquo;customer comes first&rsquo; mentality every day!</li>
<li>Receive inbound calls to assist our customers with their benefits questions and concerns, assisting them in increasing their financial confidence in their benefit plan</li>
<li>Work well within a fast-paced environment, with the ability to multi-task effectively.</li>
<li>Maintain a sense of ownership and be a self-starter and have a strong attention to detail</li>
<li>Create and maintain respectful relationships with peers</li>
</ul>
Why you&rsquo;ll love working here and what we can offer you:
<ul>
<li>Competitive benefits package, including a performance incentive bonus</li>
<li>Insurance eligibility first of month after 25 days of employment</li>
<li>401(k) Plan with strong company match AND pension plan &ndash; 100% vesting after 5 years</li>
<li>Employee Referral Bonuses &ndash; $250+ depending on the position level</li>
<li>Personal and leadership development programs with rapid career growth opportunities</li>
<li>Ability to work from home. We provide thorough paid training and all equipment to work virtually.</li>
<li>Monday through Friday work schedule</li>
</ul>
What You&rsquo;ll Need:
<ul>
<li>High-speed internet connection with the space to work remotely.</li>
<li>High School Diploma or equivalent required. Associates degree preferred.</li>
<li>Experience working in a customer focused environment</li>
<li>Prior experience working in a high-volume call center environment preferred</li>
<li>Proven ability to work in a fast-paced, high-volume customer engagement environment and meet deadlines</li>
<li>Strong communication and customer service skills</li>
<li>Demonstrated technical and analytic skills</li>
<li>Possess a desire to work in a team environment</li>
<li>Demonstrated ability to be detail-oriented, organized, a self-starter and handle multiple tasks</li>
<li>Must be able to work scheduled hours (between the hours of 8:00 AM through 6:00 PM EST).</li>
</ul>
#LI-SC1

Salary Band: 02A

This selected candidate will be expected to work fully remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.16 - $27.64 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
<ul>
<li>Medical &amp; prescription, dental, vision insurance</li>
<li>Health Savings Account &amp; Flexible Spending Accounts</li>
<li>Paid Time Off</li>
<li>10 weeks 100% paid parental leave (after completing 12 months of employment)</li>
<li>401(k) Plan with company match</li>
<li>Pension Plan</li>
<li>Company paid life &amp; disability insurance</li>
<li>Wellness Program &amp; Company paid employee assistance program</li>
<li>Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)</li></ul> 


If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (&ldquo;OneAmerica Financial&rdquo;) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.</div>

Customer Engagement Specialist - Employee Benefits

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a proactive and relationship-driven Customer Success Specialist to support and nurture client relationships in a fully remote environment. This role is ideal for professionals who are committed to ensuring customers achieve value from products or services while maintaining high levels of satisfaction and engagement.
 
 
 In this position, you will act as a strategic partner to customers, guiding onboarding, monitoring account health, and identifying opportunities to enhance the overall client experience. Your ability to communicate clearly, analyze customer needs, and collaborate across teams will directly contribute to retention and long-term growth.
 
 
 This opportunity is well suited for individuals who enjoy building relationships, solving problems, and supporting measurable customer outcomes.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a primary point of contact for assigned customer accounts
 </li>
 <li>
 Guide clients through onboarding and product adoption processes
 </li>
 <li>
 Monitor customer engagement and identify opportunities to improve usage
 </li>
 <li>
 Address concerns proactively to reduce churn and increase satisfaction
 </li>
 <li>
 Collaborate with sales, support, and product teams to resolve issues
 </li>
 <li>
 Conduct check-ins, performance reviews, or account updates as needed
 </li>
 <li>
 Track customer health metrics and maintain accurate CRM documentation
 </li>
 <li>
 Identify upsell or expansion opportunities when appropriate
 
 
 </li>
 </ul>
 Your work will directly influence customer retention, satisfaction, and overall lifetime value.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer success, account management, or client services preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent relationship-building and interpersonal abilities
 </li>
 <li>
 Analytical mindset with the ability to interpret customer metrics
 </li>
 <li>
 Familiarity with CRM systems and customer success platforms
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Problem-solving mindset with a proactive approach
 
 
 </li>
 </ul>
 Experience in SaaS, subscription-based services, or B2B environments is a plus.
 
 
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling aligned with customer needs and team collaboration
 </li>
 <li>
 Clearly defined performance goals and retention metrics
 </li>
 <li>
 Ongoing professional development and support resources
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope may evolve based on customer portfolio and business needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Success, Account Management, Client Retention, Customer Engagement, CRM Systems, Salesforce, HubSpot, Customer Onboarding, Relationship Management, Customer Satisfaction (CSAT), Net Promoter Score (NPS), Churn Reduction, Upselling, Cross-Selling, Business Communication, Data Analysis, Performance Tracking, Customer Experience (CX), Remote Work, Strategic Planning, Problem Solving, Stakeholder Management
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer success or account management experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for customer-focused professionals who are passionate about driving client satisfaction, retention, and long-term partnership success in a remote environment.
</div>

Customer Success Specialist - Remote

Palco

<div><div>CLIENT ENGAGEMENT SPECIALIST</div><div></div><div> 
 We&rsquo;re Palco. We provide the management, support, and systems behind self-directed programs&mdash;the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people&rsquo;s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.</div><div></div><div> 
The Client Engagement Specialist Acts as a proxy for the Client Engagement Manager as needed. Acts as a liaison between the Client Engagement team and other internal Palco staff (enrollment, customer service, payroll, billing, marketing/communications, product management). Shared responsibility for managing contract deliverables. Contract volume may necessitate the need for multiple Client Engagement Specialists. They are the subject matter experts for the program or programs they support and provide expert-level knowledge to internal and external audiences alike. They balance their commitment to the company with an unyielding attitude of process and programmatic improvement.</div><div></div><div> 
While still bound by all program rules, guidelines and state and federal law, the Client Engagement Specialist never fails to consider how a program may be improved in terms of responsiveness, effectiveness, and service and by extension the participant.</div><div></div><div> 
Client Engagement Specialists are subject-matter experts (SMEs) in Palco&rsquo;s products and processes and have an acute understanding of the interrelatedness of company departments in the execution of program responsibilities. This enables them to pinpoint bottlenecks and suggest comprehensive solutions by understanding intimately how departments function and how changes in one area affect operations in another.</div><div></div><div> 
Duties and Responsibilities</div> 
<div></div><ul><li>
Field questions, issues and participant problems reported to program partners and Palco staff.</li><li>
Possess good phone skills and ability to effectively communicate across all lines of business.</li><li>
Take a proactive approach for creating and suggesting resolutions to issues/concerns for clients and partners, researching and coordinating with other Palco departments when required.</li><li>
Maintain an outcome-oriented, &ldquo;can-do&rdquo; attitude, provide timely feedback to partners on issues.</li><li>
Embody the highest degree of customer service in person-to-person, telephone, written, and electronic communication with partners.</li><li>
Provide expert level information of program rules and policies across all departmental workflows.</li><li>
Able to break down complex issues into a series of manageable, and outcome- oriented solutions.</li><li>
Participate in regular round-table discussions with management as to pervasive issues and make relevant, business-based recommendations for improvement or remediation.</li><li>
Create meeting agendas, schedule, host conference call, and webinar trainings with management and partners.</li><li>
Create a high-level program overview report of the assigned accounts that will be presented on a quarterly basis.</li><li>
Participate in on-site partner training, meet-and-greets, and other activities as scheduled or assigned.</li></ul><div></div><div> 
 Skills and Attributes</div><div></div><ul><li> 
 Communicate effectively with a range of individuals with varying backgrounds, abilities and disabilities and communication styles, using person-centered techniques in all interactions.</li><li>
Represent Palco in all interactions with respective clients to which they are assigned.</li><li>
Handle difficult or unusual situations with professionalism and discretion.</li><li>
Participate in development, training, and other departmental meetings.</li><li>
Consult with peers or upper management on complex and unusual problems.</li><li>
Apply acquired job skills and company policies and procedures to complete stand ard tasks.</li><li>
Refer to policies and past practices for guidance.</li><li>
Possess strong analytical skills, decision-making skills, listening skills and problem- solving skills.</li><li>
Ability to build rapport with colleagues and business partners.</li><li>
Possess strong time management and organizational skills.</li></ul><div></div><div> 
 Other Essential Traits</div> 
<div></div><ul><li>
Proficient with MS Office and CRM software</li><li>
Must be able to exercise tact and discretion under a variety of stressors.</li><li>
 Must have excellent verbal and written communication skills.</li><li>
Must be able to multi-task and meet deadlines.</li><li>
Must understand and adhere to Palco&rsquo;s Core Values.</li></ul><div></div><div> 
Education and Experience</div> 
<div></div><ul><li>
 Bachelor's degree in Business Administration, Business Management, Health Services Administration, Marketing, or a related field preferred.</li><li>
2 years of Account Management or Project Management experience required.</li><li>
Experience in Business Development or Sales and Marketing preferred.</li><li>
Customer relations experience a plus.</li></ul><div></div><div> 
Join Us</div><div><ul><li>
This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.</li></ul></div><ul><li>
Company benefits designed for you:<ul><li>
Generous Paid time off.</li><li>
Annual bonus potential.</li><li>
Retirement Savings: We will support you as you save for your future.</li><li>
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.</li><li>
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.</li><li>
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.</li></ul></li></ul><div>
Benefits package:
</div><ul><li>Employer shared Health Insurance cost</li><li>
Employer paid Disability Insurance</li><li>
Employer paid Life and AD&amp;D Insurance</li><li>
Vision Insurance</li><li>
Cancer Insurance</li><li>
Voluntary Life Insurance</li><li>
Paid Time Off</li><li>
Remote work environment</li><li>
Paid holidays
</li></ul><div>When you join Palco, you are engaged in creating the future - both our company&rsquo;s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:</div><ul><li>
Bring your authentic self to work.</li><li>
Grow and thrive, both personally and professionally.</li><li>
Make a difference with our clients, in our communities, and with the millions of people we support.</li><li>
Experience work/life balance.</li><li>
Feel value and a greater purpose through the work you do.</li></ul><div>
Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</div></div>

CLIENT ENGAGEMENT SPECIALIST

New York County District Attorney's Office

<div>Division/Unit: Early Engagement Case Support
Position Title: Engagement Specialist (Civilian)
Civil Service Title: Community Associate
Salary Range: $52,264 - $52,264
Job Description:
The New York County District Attorney's Office has an immediate opening for an Engagement Specialist (Civilian) in the Early Engagement Case Support Unit (EECU). In this position the Engagement Specialist (Civilian) is responsible for obtaining signed supporting depositions, assisting victims in understanding the criminal justice system, referring for advocacy and counseling services, and provides information regarding crime victims&rsquo; rights.
Responsibilities include but are not limited to:
<ul><li>Contact victims and witnesses to obtain a signed supporting deposition through engagement on Small Business Alliance and Core cases.
</li><li>Serves as primary back-up on SBA cases.
</li><li>Mail, e-mail, and fax the supporting deposition to victims/witnesses.
</li><li>Process all corrobs received via mail, electronic signature, for scanning.
</li><li>Inform victims and witnesses of the wide range of services available to them through SSB and make the appropriate referrals.
</li><li>Assist victims with orders of protection and registration for notification of inmate release.
</li><li>Organize and file supporting depositions in court.
</li><li>Consult with Supervisor, Deputy Director, and Director of EECU on sensitive cases, or cases needing legal advisement.
</li><li>Conduct CLEAR searches to obtain victim information, notify ADA and update the database accordingly.
</li><li>Adhere to weekly intake &amp; filing schedule.
</li><li>Work one late night shift weekly 12:00 pm &ndash; 8:00 pm.
</li><li>Participate and represent the EECU Unit in DANY&rsquo;s Small Business Alliance meeting
</li><li>Represent the Unit at DANY community events.
</li><li>Meet with various leaders of the Business Improvement Districts.
</li><li>Explain criminal justice system and provide case information and ensure that clients are knowledgeable about their rights.
</li><li>Ensure follow-up is completed on all cases.
</li><li>Liaise with victims and Assistant District Attorneys and provide essential information.
</li><li>Ability to handle high caseload and set priorities.
</li><li>Establish rapport with each victim, in a professional customer service-related approach.
</li><li>Perform designated tasks under pressure in a fast-paced environment.
</li><li>Detail oriented and self-motivated and able to multi-task.
</li><li>Responds promptly to incoming calls and e-mails, including the &lsquo;rollover&rsquo; line and voicemails.
</li><li>Handle heavy volume of crisis and information calls and forward to the appropriate department of SSB.
</li><li>Strong attention to detail and follow-up.
</li><li>Works collaboratively and cooperatively with staff in a team-oriented environment.
</li><li>Strong organizational and computer skills and attention to detail.
</li><li>Professional interaction with all levels of staff, victims, witnesses, and law enforcement personnel.
</li><li>Perform related tasks as assigned.
</li></ul>In addition to the Minimum Qualification Requirements, candidates must possess the following:
<ul><li>Bachelor&rsquo;s degree from an accredited college.
</li><li>Must be able to work one 12:00 pm - 8:00 pm late night shift weekly.
</li></ul>Preferred Requirements/Skills:
<ul><li>Bilingual proficiency in Spanish is preferred.
</li><li>Experience working with crime victims.
</li><li>Familiarity with the criminal justice system.
</li><li>Training and/or experience in customer-service and advocacy preferred.
</li><li>Ability to demonstrate a high level of confidentiality and sensitivity to victim issues.
</li><li>Ability to perform under pressure in a fast-paced environment; must be detail oriented self-motivated, able to multi-task, and high concern for data accuracy.
</li><li>Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment.
</li><li>Strong organizational and computer skills.
</li><li>Ability to follow directions and apply proper policies, procedures, and guidelines.
</li><li>Ability to handle high caseload and set priorities.
</li><li>Ability to interact effectively with victims, witnesses, Assistant District Attorneys, law enforcement officers and criminal justice personnel.
</li><li>Social service degrees.
</li><li>ASL proficiency a plus.
</li><li>Ability to work overtime and flexible hours including holidays, evenings, and weekends.
</li></ul>How to Apply:
<ul><li>Apply with a Cover Letter &amp; Resume.
</li></ul>Hours/Shift:
<ul><li>Monday &ndash; Friday, 9:00 am &ndash; 5:00 pm.
</li><li>Flexibility for late night shifts from 12:00 pm &ndash; 8:00 pm required a few times per month based on scheduling.
</li></ul>Additional Information:
<ul><li>Current office employees: To be eligible for a transfer or promotion, staff must have already served at least one (1) year in their current unit/bureau/department and be in good standing. In addition, must meet the minimum and additional qualifications of the position.
</li><li>Looking for candidates that could commit to one (1) year to the hiring unit.
</li><li>Authorization to work in the United States is required for this position.
</li></ul>Minimum Qualification Requirements:
<div><ul><li>High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
</li></ul><ul><li>Education and/or experience which is equivalent to &quot;1&quot; above.
</li></ul></div>Public Svc Loan Forgiveness:
<ul><li>As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/ .
</li></ul>Residency Requirement:
<ul><li>City Residency is not required for this position.
</li></ul>The New York County District Attorney&rsquo;s Office is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</div>
 <div><div>The New York County District Attorney&rsquo;s Office serves and protects the People of New York through the fair administration of justice, without fear or favor. The Office&rsquo;s Professional Staff perform a variety of key functions, including supporting the Trial Division, Investigation Division, Special Victims Division, Pathways to Public Safety Division, and Appeals Division, which handles all the Office&rsquo;s matters in state and federal appellate courts. 
</div><div></div> 
<div>Professional Staff members perform a variety of key functions for the Office, including supporting the five Divisions, as well as other prosecution support and office functions. Our Professional Staff receive a competitive salary and a generous benefits package, as well as unparalleled opportunities for professional development. 
</div><div></div> 
<div>The New York County District Attorney&rsquo;s Office is an Equal Opportunity Employer, committed to recruiting and retaining a diverse and culturally responsive workforce. Given the diverse nature of our community, the ability to work with people of different backgrounds is critical. The Office seeks to have a staff that reflects the diversity of the community that we serve. To that end, all applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.</div></div>

Engagement Specialist (Civilian)

PROVEN

<div>
 
 
 ABOUT THE JOB
 
 
 
 
 
 
 Position Title: Client Engagement Specialist
 
 
 Type: Full-time
 
 
 Remote job
 
 
 
 
 
 
 ABOUT PROVEN
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 
 ABOUT THE ROLE / ROLE OVERVIEW
 
 
 
 
 
 
 We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
 </li>
 <li>
 Liaise with internal departments to ensure client needs are met efficiently.
 </li>
 <li>
 Attend client meetings to strengthen relationships and understand evolving requirements.
 </li>
 <li>
 Communicating client needs clearly to internal teams and line manager.
 </li>
 </ul>
 
 
 
 
 
 Account Management &amp; Strategy Execution
 
 
 <ul>
 <li>
 Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
 </li>
 <li>
 Forecast and track client account metrics to ensure performance alignment.
 </li>
 <li>
 Ensure clients receive timely responses and services.
 </li>
 <li>
 Identify potential risks with major business impact and escalate to line manager when necessary.
 </li>
 <li>
 Implement strategies to improve client satisfaction and service delivery.
 </li>
 </ul>
 
 
 
 
 
 Sales &amp; Business Development Approach
 
 
 <ul>
 <li>
 Identify, develop, and drive leads and opportunities in collaboration with the account team.
 </li>
 <li>
 Assist in preparing and finalizing business proposals.
 </li>
 <li>
 Conduct win-loss analysis to improve future engagements.
 </li>
 <li>
 Ensure accurate costing and billing for services while maintaining predefined margins.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Reporting
 
 
 <ul>
 <li>
 Report regularly to the direct manager with updates on client activities and performance.
 </li>
 <li>
 Support the development of team KPIs and participate in regular appraisals.
 </li>
 <li>
 Provide supervisory support to sales and CRM team members.
 </li>
 <li>
 Foster an inspiring team environment with open communication and collaboration.
 </li>
 <li>
 Conduct client satisfaction surveys and reviews to gather feedback and improve services.
 </li>
 </ul>
 <li>
 </li>
 
 
 Payroll &amp; Documentation Management
 
 
 <ul>
 <li>
 Execute monthly payroll processes based on client input.
 </li>
 <li>
 Manage client trackers using Excel and Smartsheets for payroll and operational updates.
 </li>
 <li>
 Generate and manage monthly payslips within client portals.
 </li>
 <li>
 Ensure accuracy and timely delivery of payroll-related documentation.
 </li>
 </ul>
 
 
 
 
 
 Residency &amp; Visa Management
 
 
 <ul>
 <li>
 Track and manage employees' KSA residency status and renewal timelines.
 </li>
 <li>
 Maintain comprehensive records of employee visa statuses and documentation.
 </li>
 <li>
 Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
 </li>
 <li>
 Evaluate individual visa cases and provide recommendations or escalation as needed.
 </li>
 </ul>
 
 
 
 
 
 CRM &amp; Data Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records in the CRM system.
 </li>
 <li>
 Provide consistent reporting and insights into management based on CRM data.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 
 Education / Qualification
 
 
 
 
 
 
 Bachelor&rsquo;s Degree from a recognized institution.
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3+ years in Account Management, Senior Customer Service, or other client-facing roles.
 </li>
 <li>
 2+ years managing complex client relationships, projects, or customer accounts.
 </li>
 <li>
 Experience in international environments and multicultural teams.
 </li>
 <li>
 Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Situational Sensitivity
 </li>
 <li>
 Open-Mindedness
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Leadership &amp; Motivation
 </li>
 <li>
 Client-Centric Mindset
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Payroll &amp; Documentation management. (basic understanding preferred)
 </li>
 <li>
 Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
 </li>
 <li>
 Smartsheet: Basic project tracking, automation, and collaboration.
 </li>
 <li>
 Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
 </li>
 </ul>
</div>

Client Engagement Specialist

Fast Fit

<div>Company Overview 
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees. 
Position Summary 
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.<div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Responsibilities 
Sales &amp; Customer Engagement 
Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English. 
Convert leads and inquiries into confirmed memberships or sales opportunities. 
Achieve individual and team sales targets while maintaining service quality. 
Follow up with potential clients and manage leads effectively. 
Communication &amp; Relationship Management 
Provide clear, accurate information about services and offers. 
Demonstrate persuasive communication and active listening skills. 
Build trust-based relationships with customers. 
Maintain a professional and polite communication style at all times. 
Operations &amp; Performance 
Accurately document customer interactions and sales activities. 
Manage multiple tasks efficiently in a fast-paced environment. 
Collaborate with team members to support sales campaigns and initiatives. 
Contribute positively to the overall team culture and work environment. 
Qualifications &amp; Requirements 
Experience &amp; Education 
Minimum 1 year of experience in sales, call center, or customer service (preferred). 
Bachelor&rsquo;s Degree is preferred, but not mandatory. 
Candidates with strong sales aptitude and customer-handling experience will be considered. 
Skills &amp; Competencies 
Strong verbal and written communication skills. 
Fluency in Arabic and English. 
Persuasive selling and negotiation skills. 
Strong phone etiquette and active listening ability. 
Ability to multitask, prioritize, and manage time effectively. 
Comfortable working in a target-driven and fast-paced environment. 
Professional appearance and polished demeanor.<div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Work Schedule 
5 working days per week 
Call center&ndash;based role 
Benefits &amp; Growth Opportunities 
Competitive salary package 
High commission structure 
Performance-based incentives 
Comprehensive health insurance coverage 
Specialized internal training programs 
Career growth and promotion opportunities 
Opportunities for regional and global exposure 
30 days of paid annual leave</div></div>

Sales Specialist (Call Center)

DM Clinical Research

<div>DM Clinical Research, the largest privately-owned Research Management Organization in the Houston area and one of the top fifty in the country, is looking for a Patient Engagement Specialist for their Patient Marketing Department. Please note this position will be paid on an hourly basis.
Responsibilities: 
A Patient Engagement Coordinator for DM Clinical Research (DMCR) will be responsible for but 
not limited to:<ul><li>
Completing DMCR-required training, including GCP and NIH.</li><li>
Engaging diverse populations to volunteer as participants in diverse research studies.Capturing required metrics in company databases while adhering to IRB and HIPAA 
guidelines for data collection, to drive ongoing evaluation of program operations</li><li>
Analyzing daily metrics in all databases to assess individual and team performance</li><li>
Initiating data-driven improvements for engagement, enrollment, and retention 
processes</li><li>
Learning process of engagement and enrollment after training and observation by 
Clinical Research Coordinator and Principal Investigators (PIs).</li><li>
Communicating closely with patients, providers, clinical team, outreach workers, and other staff to promote participation and achieve patient engagement metrics established management team.</li><li>
Utilizing electronic medical records and health center workflow to maximize patient 
engagement and minimize interruptions to clinical processes.</li><li>
Assist with creation and execution of patient marketing collateral
</li><li>Social media management for patient marketing</li></ul>
Experience and Skills Required:<ul><li>
Beginning follow-up process to maintain contact with participants already enrolled in the program.</li><li>
Flexibility to work evenings and weekends.</li><li>
Bachelor&rsquo;s Degree required
</li><li>Some social media/marketing experience preferred</li><li>
Graphic design experience is a plus but not required</li></ul></div>

Patient Engagement Specialist

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