customer engagement specialist

OneAmerica Financial Partners, Inc

<div>At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

The Customer Engagement Specialist is responsible for interacting with a sense of urgency and empathy. Our Specialists are there when our customers need us most by delivering a level of customer service that exceeds their expectations. The Specialist will interact directly with our participants, beneficiaries and internal partners on behalf of OneAmerica Financial and its subsidiary companies on the telephone and through email.

The Specialist will provide a point of contact for the client, ensuring they are heard through active listening, an outside in perspective, and driving one-call resolutions. More specifically, the position adds value to the organization by directly supporting the needs and requests of our customers.

What You&rsquo;ll Do:
<ul>
<li>Utilize EWA (Empowerment with Accountability) to assist our participants, beneficiaries and support internal partners.</li>
<li>Manage inbound calls for inquiries involving web technical support, demographic changes and various inquiries in regards to retirement pension plans.</li>
<li>Identify client needs, clarify information, research every issue, and provide &ldquo;one-call&rdquo; resolution and/or alternative.</li>
<li>Collaborate with stakeholders to improve the customer&rsquo;s experience.</li>
<li>Managing incoming volumes to maintain both service and quality goals.</li>
<li>Submit transactional service requests and assist clients.</li>
<li>Coordinate with support functions to ensure client requests are handled timely.</li>
<li>Manage escalations and the associated communication required.</li>
<li>Based upon feedback provided, identify opportunities for improvement.</li>
</ul>
What You Will Need:
<ul>
<li>3-5 years work experience within customer service environment</li>
<li>Prefer 1+ yrs. insurance experience in operations, call center or financial services.</li>
<li>Effective written and verbal communication skills are required.</li>
<li>Proficiency with Microsoft Office and ability to navigate multiple systems is helpful.</li>
<li>Great active listening skills</li>
<li>Strong time management and organizational skills.</li>
<li>Adaptability and flexibility.</li>
<li>Comfortable working in fast-paced environments</li>
<li>Phone skills, including familiarity with complex or multi-line phone systems.</li>
<li>High school diploma or equivalent required</li>
<li>College degree or work experience in lieu preferred.</li>
</ul>
Salary Band: 02A

#LI-SC1

This selected candidate will be expected to work fully remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.16 - $28.25 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
<ul>
<li>Medical &amp; prescription, dental, vision insurance</li>
<li>Health Savings Account &amp; Flexible Spending Accounts</li>
<li>Paid Time Off</li>
<li>10 weeks 100% paid parental leave (after completing 12 months of employment)</li>
<li>401(k) Plan with company match</li>
<li>Pension Plan</li>
<li>Company paid life &amp; disability insurance</li>
<li>Wellness Program &amp; Company paid employee assistance program</li>
<li>Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)</li></ul> 


If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (&ldquo;OneAmerica Financial&rdquo;) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.</div>

Customer Engagement Specialist - Retirement Services

Deraah Trading Company

<div>
 
 Job Title: Marketing Automation Specialist (Insider Platform)
 
 
 
 
 Job Description
 
 
 
 We are looking for a highly motivated and detail-oriented Insider Marketing Automation Specialist to join our marketing team. The role will focus on managing and optimizing our marketing automation activities using the Insider platform, ensuring seamless campaign execution, advanced segmentation, personalization, and performance tracking.
 
 
 The ideal candidate will be responsible for driving customer engagement, retention, and conversions through effective automation journeys and data-driven strategies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and execute marketing automation campaigns on Insider, including setup, testing, deployment, and reporting.
 </li>
 <li>
 Build and optimize customer journeys, push notifications, emails, SMS, WhatsApp, and in-app messages to enhance engagement and conversion.
 </li>
 <li>
 Collaborate with marketing, product, and analytics teams to design segmentation and targeting strategies.
 </li>
 <li>
 Ensure campaigns are aligned with brand tone, business objectives, and customer experience best practices.
 </li>
 <li>
 Analyze campaign results and provide insights to improve future automation and personalization strategies.
 </li>
 <li>
 Manage data flows and integrations between Insider and other platforms (CRM, CDP, ecommerce, etc.).
 </li>
 <li>
 Stay up-to-date with new Insider features and industry best practices, applying them to ongoing campaigns.
 </li>
 <li>
 Troubleshoot issues, maintain campaign quality, and support technical requirements in collaboration with Insider&rsquo;s support team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field.
 </li>
 <li>
 Hands-on experience with Insider (at least 2 years).
 </li>
 <li>
 Strong understanding of customer lifecycle marketing, segmentation, and personalization.
 </li>
 <li>
 Analytical mindset with experience in campaign performance measurement and reporting.
 </li>
 <li>
 Excellent communication and project management skills.
 </li>
 <li>
 Ability to work cross-functionally with marketing, tech, and product teams.
 
 
 </li>
 </ul>
 Skills: campaigns,automation,marketing automation
</div>

Marketing Automation Specialist (Insider Platform)

Pocket RN

<div><h1 class="jobSectionHeader">Intake &amp; Engagement Specialist</h1><h3 class="jobSectionHeader">
PocketRN</h3><h1 class="jobSectionHeader"> 
About us</h1>
PocketRN is the first telehealth startup built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We have a phenomenal team (ex-Qualtrics, Stanford Healthcare, Intermountain, Team Select, etc.) and an exceptional investor group of healthcare-focused VCs and former and current CEOs of top public healthcare companies.<h2 class="jobSectionHeader">
About the Role:</h2>
The Intake &amp; Engagement Specialist plays a critical role in delivering a seamless onboarding experience for patients participating in the GUIDE program. This role owns the early-stage patient journey, ensuring patients and caregivers are successfully onboarded, informed, and prepared for clinical care.
This position combines patient engagement, intake coordination, and operational execution. The Intake &amp; Engagement Specialist conducts onboarding calls, collects and verifies patient information, coordinates next steps, and ensures all required documentation is complete for clinical readiness.
This role directly impacts patient experience, program engagement, and speed to care, requiring strong communication skills, attention to detail, and the ability to manage multiple workflows simultaneously.<h2 class="jobSectionHeader"> 
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Patient Intake &amp; Engagement</h3><ul><li>
Conduct onboarding calls with GUIDE patients and/or their caregivers to introduce the program, answer questions, and guide them through the intake process.</li><li>
Build trust with patients and caregivers by providing clear, empathetic, and accurate communication.</li><li>
Collect, verify, and document essential patient information during intake interactions.</li><li>
Complete intake questionnaires and ensure all required onboarding steps are fulfilled.</li><li>
Coordinate scheduling of assessments and next steps with the clinical team.</li></ul><h3 class="jobSectionHeader">
Partner &amp; Team Collaboration</h3><ul><li>
Partner with the Partner Relationship Team to align on patient-specific and partner-specific needs.</li><li>
Share updates on intake progress, documentation gaps, and patient readiness.</li><li>
Collaborate with clinical teams to ensure a smooth transition from intake to care delivery.</li></ul><h3 class="jobSectionHeader">
Documentation &amp; Intake Coordination</h3><ul><li>
Ensure patient data, intake forms, and documentation are accurately recorded and updated in systems.</li><li>
Maintain up-to-date patient records that reflect intake progress and assessment readiness.</li><li>
Follow up with patients, caregivers, or partners on missing documentation or required information.</li><li>
Ensure all required documentation is complete prior to clinical handoff.</li></ul><h3 class="jobSectionHeader">
Operations &amp; Process Management</h3><ul><li>
Leverage internal tracking dashboards to manage patient intake progress and status.</li><li>
Ensure adherence to service level agreements (SLAs) for intake steps and flag delays proactively.</li><li>
Maintain real-time visibility into patient status, identifying and escalating delays when needed.</li></ul><h3 class="jobSectionHeader">
Additional Responsibilities</h3><ul><li>
Provide suggestions for process improvements and help maintain documentation related to intake workflows.</li></ul><h3 class="jobSectionHeader">
Success Metrics for the Role</h3>
Performance in this role may be evaluated based on:<ul><li>
Time from initial contact to completed onboarding</li><li>
Patient engagement and onboarding completion rates</li><li>
Documentation completion rate</li><li>
Accuracy of patient records and intake documentation</li><li>
Patient and caregiver experience during onboarding</li><li>
Reduction in delays caused by missing information</li></ul><h3 class="jobSectionHeader">
Key Qualifications:</h3><ul><li>
1&ndash;3 years of experience in healthcare, patient intake, care coordination, customer success, or similar roles.</li><li>
Associates degree and/or 5+ years experience</li><li>
Experience in patient-facing roles, such as intake coordination, care navigation, or customer/patient support.</li><li>
Experience supporting intake workflows, scheduling, referrals, or onboarding processes is highly valued.</li><li>
Strong communication and organizational skills, particularly in patient-facing scenarios.</li><li>
Ability to prioritize multiple tasks and manage a fast-paced workload.</li><li>
Comfortable using digital platforms for tracking, scheduling, and CRM tools (experience with HubSpot and/or Athena is beneficial but not required).</li><li>
A proactive, solution-oriented mindset and the ability to think critically when facing challenges.</li></ul><h3 class="jobSectionHeader">
Benefits</h3>
We feel it is essential to invest in benefits that enable our employees to live healthy and full lives, including:<ul><li>
Unmatched opportunity for professional development and career growth</li><li>
Ability to work from the comfort and convenience of your home. We are a fully remote company.</li><li>
Generous PTO and unstructured work hours.</li><li>
Highly competitive health, vision, and dental insurance coverage for a startup at our stage.</li><li>
Equity allocation.</li></ul></div>

Intake and Engagement Specialist

Nestlé

<div>
 
 Job Title: Nespresso Customer Service Specialist
 
 
 
 
 Position Snapshot
 
 
 
 Location: Cairo, Egypt
 
 
 Company: Nestl&eacute; Business Solutions
 
 
 Full-time/Hybrid mode
 
 
 
 Fluent in English (Level C1)
 
 
 
 
 About Us
 
 
 
 
 Nestl&eacute; Business Solutions (NBS)
 
 is at the heart of the Nestl&eacute; Group. We provide Supply Chain, Financial, HR, Digital &amp; Social Media, CRM and Consumer Engagement services to enable Nestl&eacute; &mdash; and iconic brands like Nespresso &mdash; to engage with millions of consumers worldwide.
 
 
 We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
 
 
 
 If this describes you and you are looking to join a business where you can really add value &mdash; supporting the Customer Relationship Center (CRC) of the premium brand Nespresso &mdash; then this is your opportunity to join Nestl&eacute; Business Solutions (NBS) and be part of the Nespresso experience.
 
 
 
 
 At Nestl&eacute; Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.
 
 
 
 
 Position Summary
 
 
 
 
 For our Nestl&eacute; Business Solutions, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers.
 
 
 
 
 A Day in the Life of...
 
 
 
 <ul>
 <li>
 Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
 </li>
 <li>
 Welcome customers and effectively identify their needs to provide tailored solutions.
 </li>
 <li>
 Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
 </li>
 <li>
 Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
 </li>
 <li>
 Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.
 </li>
 <li>
 Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
 </li>
 <li>
 Spark customer interest by showcasing our complete product offerings and their benefits.
 
 
 </li>
 </ul>
 
 What Will Make You Successful
 
 
 
 <ul>
 <li>
 0-2 years of experience in a customer-engagement services (mandatory)
 </li>
 <li>
 Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
 </li>
 <li>
 Fluent in English (C1 level)
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Ability to multitask effectively
 </li>
 <li>
 Positive mindset with a strong eagerness to learn and collaborate as a team player
 </li>
 <li>
 Strong organizational and prioritization skills to excel in a fast-paced environment
 </li>
 <li>
 Demonstrated work ethic and respectfulness.
 </li>
 </ul>
</div>

CRC Coffee Specialist

AlGooru

<div>AlGooru is hunting for the next generation of Growth talents!
We&rsquo;re looking for a CRM &amp; Lifecycle Specialist
Who Are We ❓
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.
The Role Highlights
Main Responsibilities:<ul><li>
Lead the development and execution of CRM strategies to increase customer retention, engagement, and lifetime value.</li><li>
Design and optimize personalized customer lifecycle journeys across multiple touchpoints.</li><li>
Utilize data-driven insights to enhance customer communication and automate marketing processes.</li></ul>
A Day In Your Life:<ul><li>
Develop and execute CRM strategies to support customer acquisition, engagement, and retention initiatives across various channels (WhatsApp, SMS, push notifications, etc.).</li><li>
Design and optimize customer journeys across different stages, ensuring personalized experiences based on user behavior and segmentation.</li><li>
Work closely with the marketing and data teams to develop meaningful customer segments for targeted messaging.</li><li>
Implement marketing automation workflows to deliver timely, relevant, and personalized communications to users.</li><li>
Regularly monitor and report on CRM and lifecycle campaign performance, identifying areas for improvement to enhance engagement and retention.</li><li>
Work closely with marketing, sales, and product teams to align CRM efforts with broader business objectives and ensure consistent messaging across touchpoints.</li><li>
Utilize our CRM tool (HubSpot) to manage customer data, track interactions, and support lifecycle marketing campaigns.</li></ul> 

Requirements 
You&rsquo;re the CRM &amp; Lifecycle Specialist we&rsquo;re looking for if you have:<ul><li>
Proven experience in CRM management and lifecycle marketing, preferably in EdTech or SaaS</li><li>
Proficient in CRM platforms like HubSpot, with a solid understanding of marketing automation and campaign management</li><li>
Advanced skills in customer segmentation and lifecycle marketing</li><li>
Strong data analysis and reporting abilities to measure campaign success and make data-driven improvements</li><li>
Excellent communication and collaboration skills for cross-functional teamwork</li><li>
Experience with direct communication strategies such as WhatsApp, SMS, and push notifications</li></ul>
 Our application process:<ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry Interview (15-30 minutes)</li><li>
Technical interview 1 (30-60 minutes)</li><li>
Technical interview 2 (30-60 minutes)</li><li>
Offer extended to successful applicants</li></ul> 

Benefits 
What We Offer You❗
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:<ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul>
How to gain extra Gooru points❓<ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

CRM & Lifecycle Specialist

Boston Medical Center

<div><div><div><h3 class="jobSectionHeader">Engagement Specialist</h3>
 <div></div><div><div><ul><li>48238
</li> </ul></div><div></div><div><ul><li>1 Boston Medical Center Place, Boston, Massachusetts
</li> </ul></div><div></div><div><ul><li>Part time</li></ul></div></div><div></div><div><div> 
</div>
</div><div>POSITION SUMMARY :
The MVPP Engagement Specialist will play a crucial role in engaging identified multi-visit patients within BMC&rsquo;s Emergency Department. This role will bring skills in patient engagement to build positive relationships, identify goals, and execute plans with the MVPP patient population. The Engagement Specialist should have a passion for working with patients affected by chronic homelessness, substance use disorders, and severe and persistent mental illness. This role requires practicing non-judgmental patient centered care and cultural humility in order to engage an impacted patient population who is often marginalized within the healthcare system.
As part of the Population Health Department&rsquo;s Multi Visit Patient Program, this role will report to the Senior Manager of Behavioral Health, Population Health and work closely with the MVPP Clinical Manager. Work will be completed within the Emergency Department setting and require close collaboration with ED staff. This is a part time position with flexibility in days of the week worked depending on department schedule, which may include non-traditional hours (overnight/second shift).
Position: Multi Visit Patient Program (MVPP) Engagement Specialist
Department: Population Health
Schedule: Part Time (Evening)
ESSENTIAL RESPONSIBILITIES / DUTIES:<ul>
<li>
Engage MVPP patients being seen in the BMC ED utilizing tracking/reporting tools within EPIC as well as rounding in the ED and waiting room</li>
<li>
Build rapport, trust and positive relationships with MVPP patients through collaborative and patient-centered approaches</li>
<li>
Utilizing approaches such as motivational interviewing and coaching, engage patients in identifying unmet needs and care goals</li>
<li>
Execute care management goals identified by patient and MVPP team such as getting ROIs signed, shelter referrals, housing paperwork, that can be accomplished during overnight hours</li>
<li>
Complete timely and through documentation of all patient encounters using template notes within EPIC</li>
<li>
Write thorough &ldquo;end of shift reports&rdquo; about patient encounters for MVPP Clinical Manager and MVPP interns</li>
<li>
Coordinate with ED staff including providers, nurses, and social workers to support MVPP patients, advocating for unique needs of multi-visit patient population when indicated</li>
<li>
Escalate concerns regarding unmet patient population needs and ED workflows to MVPP Clinical Manager and Senior Manager of Behavioral Health, Population Health.</li>
<li>
Act as a representative for the Multi Visit Patient Program during shifts in the ED</li>
<li>
Comply with all data entry, data integrity, and data tracking requirements for BMC</li>
<li>
Must adhere to all of BMC&rsquo;s RESPECT behavioral standards.</li>
</ul>
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)
JOB REQUIREMENTS
EDUCATION:<ul>
<li>
HS Diploma (or equivalent) required.
</li><li>Associate or bachelor&rsquo;s Degree in social work, psychology or related human services field is highly preferred.</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:<ul><li>
License in relevant behavioral health discipline preferred but not required, such as CHW, CARC, LADC, etc.</li></ul>
EXPERIENCE:<ul>
<li>
At least two years of experience working in social services or healthcare setting preferred.</li>
<li>
Personal lived experience with addiction, mental illness, and/or homelessness is valued in this program, but not required.</li>
<li>
Prior experience working with individuals experiencing chronic homelessness preferred</li>
<li>
Prior experience working with individuals impacted by substance use disorders and/or severe and persistent mental illness preferred</li>
<li>
Prior experience working in emergency services setting preferred</li>
</ul>
KNOWLEDGE AND SKILLS:<ul>
<li>
Knowledge of community resources and healthcare systems commonly used by the patient population. Preference for individual with knowledge of Boston area resources specifically.</li>
<li>
Basic knowledge of common mental health diagnoses and skills/passion to engage individuals with untreated and/or symptomatic chronic mental illness</li>
<li>
Basic knowledge of substance use disorders and skills/passion to utilize a person centered and harm reduction focused approach</li>
<li>
Knowledge of homeless services and passion for serving individuals who are unhoused through a non-stigmatizing, patient-centered approach.</li>
<li>
Understanding of the social determinants of health impacting this patient population and importance in addressing them (housing, food insecurity, transportation, etc.).</li>
<li>
Ability to practice cultural humility and desire to work with diverse, multi-cultural and multi-lingual populations and colleagues</li>
<li>
Strong interpersonal skills and ability to communicate in a courteous, pleasant and professional manner with healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders.</li>
<li>
Ability to work independently and to make decisions based on established policies and procedures.</li>
<li>
Proficient oral and written English communication skills.</li>
<li>
Bi-lingual and/or bi-cultural candidates preferred</li>
<li>
Intermediate Microsoft Office suite experience (i.e. MS Word, Excel, Access, Outlook)</li>
<li>
Experience using an electronic health record preferred</li>
</ul>
Compensation Range:
$0.00- $0.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div></div></div></div>

Engagement Specialist

Fast Fit

<div>Company Overview 
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees. 
Position Summary 
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.<div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Responsibilities 
Sales &amp; Customer Engagement 
Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English. 
Convert leads and inquiries into confirmed memberships or sales opportunities. 
Achieve individual and team sales targets while maintaining service quality. 
Follow up with potential clients and manage leads effectively. 
Communication &amp; Relationship Management 
Provide clear, accurate information about services and offers. 
Demonstrate persuasive communication and active listening skills. 
Build trust-based relationships with customers. 
Maintain a professional and polite communication style at all times. 
Operations &amp; Performance 
Accurately document customer interactions and sales activities. 
Manage multiple tasks efficiently in a fast-paced environment. 
Collaborate with team members to support sales campaigns and initiatives. 
Contribute positively to the overall team culture and work environment. 
Qualifications &amp; Requirements 
Experience &amp; Education 
Minimum 1 year of experience in sales, call center, or customer service (preferred). 
Bachelor&rsquo;s Degree is preferred, but not mandatory. 
Candidates with strong sales aptitude and customer-handling experience will be considered. 
Skills &amp; Competencies 
Strong verbal and written communication skills. 
Fluency in Arabic and English. 
Persuasive selling and negotiation skills. 
Strong phone etiquette and active listening ability. 
Ability to multitask, prioritize, and manage time effectively. 
Comfortable working in a target-driven and fast-paced environment. 
Professional appearance and polished demeanor.<div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Work Schedule 
5 working days per week 
Call center&ndash;based role 
Benefits &amp; Growth Opportunities 
Competitive salary package 
High commission structure 
Performance-based incentives 
Comprehensive health insurance coverage 
Specialized internal training programs 
Career growth and promotion opportunities 
Opportunities for regional and global exposure 
30 days of paid annual leave</div></div>
 
Bachelor's degree /Diploma in Exercise Science or related field.
Certification as a Personal Trainer from a recognized organization.
Fluency in English languages.
Strong communication and interpersonal skills.
Ability to motivate and inspire clients.
Passion for health, fitness, and helping others.
Ability to work flexible hours, including evenings and weekends.

Sales Specialist (Call Center) - New

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