customer engagement specialist

Prime BPO5

Prime BPO 5 is hiring Customer Engagement Specialists (CES) for outbound US sales campaigns. This opportunity is ideal for fresh graduates and experienced call center agents looking for growth and uncapped earnings.Responsibilities:<ul><li>Promote products/services and close sales</li><li>Meet daily and monthly sales targets</li><li>Maintain professional call quality and compliance</li></ul>Requirements:<ul><li>6 months experience in US sales campaign OR fresh graduates with excellent English</li><li>Willing to work night shift</li><li>Not a student or employed elsewhere</li></ul>What We Offer:<ul><li>Competitive salary + uncapped commission</li><li>Paid annual leaves</li><li>Performance-based promotions &amp; incentives</li><li>Professional work environment</li></ul>Apply Now: WhatsApp CV: +92 319 9675139 Walk-in Interviews: 2nd Floor, Kamran Javeed Plaza, Above Askari Bank, Near Khwaja Corporation Chowk, Adiala Road, RawalpindiJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Engagement Specialist

Electronic Caregiver

The Addison Care Sales Specialist is responsible for engaging and converting prospective customers into active users of the Addison Product. This role focuses on understanding customer needs, effectively communicating product value, and guiding prospects through the sales process to close.
 
The Specialist executes outbound call strategies, maintains consistent follow-up, and builds trust with prospects by positioning the Addison Product as a practical and accessible solution. Success in this role requires strong communication skills, persistence, and the ability to navigate customer objections while maintaining a positive experience.
 
This position combines sales execution, customer engagement, and process ownership within a structured conversion model. The incumbent will operate primarily within the RingCX phone system and is expected to manage call activity, track outcomes, and continuously refine their approach to maximize conversion rates.
 
Work is performed under general supervision, and the employee is expected to exercise sound judgment, initiative, and accountability in managing their assigned pipeline and achieving performance targets.

Addison Care Sales Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Web Services | Cloud Economics 
Are you a customer-obsessed business development leader with a track record of building new strategic motions and translating complex financial models into executive decisions? Do you have the depth to quantify the ROI of AI-powered contact center transformation &mdash; and the influence to drive customer commitment at the C-suite level? Are you energized by designing the financial models and methodologies that become the standard for how AWS sells AI adoption at scale? Join the AWS Cloud Economics Connect team as a Senior Business Development Manager. 
 
As AWS and Amazon Connect continue to grow rapidly, we are seeking a Senior Business Development Manager to join the Cloud Economics Connect team. In this role, you will design, build, and own the financial models and methodologies that power Amazon Connect's AI adoption motion &mdash; creating the economic foundation that enables AWS field teams to articulate the value of Connect Customer AI with consistency, rigor, and scale. 
You will work directly with high-value Connect customers globally, partnering with cross-functional teams of AI Specialists, Customer Success Specialists, AI Architects, and Data Scientists who embed with customers in focused deployment cycles to compress time-to-value. Your models and methodologies will be the financial backbone of every customer engagement. 
 
Key job responsibilities 
<ul><li>Design and build the core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements, establishing a repeatable, scalable framework for quantifying the business impact of transitioning into Amazon Connect Customer AI.</li><li>Develop customer-specific value hypotheses by assessing baseline contact center operations, AI optimization potential, and projected business outcomes &mdash; producing financial analyses that are rigorous enough to withstand CFO scrutiny and clear enough to drive executive alignment.</li><li>Build and continuously refine a suite of ROI tools, playbooks, and benchmarks that enable value conversations at scale &mdash; multiplying your methodology well beyond direct engagements.</li><li>Drive executive-level value presentations alongside AI Specialists, building alignment with customer CX and AI leadership on target-state economics, business objectives, and the financial bridge needed to close the gap between adoption and realized value.</li><li>Define the measurement framework for AI optimization impact &mdash; establishing the methodology for quantifying containment rates from agentic self-service, handle time reduction from agent assist, contact deflection, and cost-per-serviced-contact improvement across a diverse customer base.</li><li>Own the business development reporting framework, designing the metrics, models, and tracking methodology that measure program financial outcomes and inform product roadmap prioritization, program scaling, and executive business reviews.</li></ul> 
A day in the life 
The Senior Business Development Manager on the Cloud Economics Connect team is the architect of the financial models and methodologies that drive Amazon Connect's AI adoption. On a given day, you might be designing a new ROI framework for a strategic Connect customer, pressure-testing financial models against revenue neutrality constraints, or sitting alongside an AI Specialist in a VP-level customer meeting to walk through the economics of an AI adoption roadmap you built. You turn contact center economics &mdash; containment rates, handle time reduction, cost-per-contact improvement, ARR impact &mdash; into financial models that are both analytically defensible and executively compelling. You think beyond the individual engagement &mdash; your goal is to build methodologies that scale, so that every AWS field team member can walk into a Connect AI conversation armed with the same rigor and confidence. You don't wait to be asked &mdash; you identify the gaps in how we measure and communicate value, build the models that close them, and set the standard for the team. 
 
About the team 
The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of Go-To-Market, Business Development, Sales, or Consulting experience</li><li>5+ years of working with Data &amp; AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience</li><li>5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience</li><li>5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience</li><li>5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience interpreting data and making business recommendations</li><li>Experience identifying, negotiating, and executing complex legal agreements</li><li>Experience with Contact Center technology transformation initiatives and the impact AI drivers</li><li>Deep understanding of cloud technologies, including public and hybrid cloud platforms.</li><li>Financial analysis spreadsheet skills and presentation (Powerpoint) creation/delivery skills</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 162,700.00 - 220,200.00 USD annually 
USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually 
USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually</div>

Senior Business Value Specialist - Amazon Connect, Customer Experience

Barber National Institute

Overview: 
As the Senior Experience & Engagement Specialist at Barber National Institute, you will serve as a key Human Resources partner responsible for managing employee relations matters and providing consultative support to leaders across the organization.
 
Employee Relations is the primary focus of this role. You will partner with leaders to address workplace concerns, conduct investigations, coach managers through performance and conduct issues, support corrective action and termination processes, and help mitigate organizational risk while fostering a positive and respectful work environment.
 
In addition to employee relations responsibilities, you will support and lead employee engagement, recognition, wellness, and culture initiatives that strengthen the overall employee experience and support organizational effectiveness.
 
This is a full-time, salaried exempt hybrid position. Candidates must reside within driving distance of the Philadelphia metropolitan area and be available for regular in-person meetings, events, and organizational activities as needed. Hybrid flexibility is available.
 
The ideal candidate will have extensive employee relations experience, strong knowledge of employment law and HR best practices, and the ability to confidently coach and influence leaders through complex workplace situations
 
What You'll Bring: 
<ul>
<li>Significant employee relations experience, including investigations, conflict resolution, corrective action, performance management, and employee separations</li>
<li>Strong knowledge of employment law, HR policies, and workplace compliance practices</li>
<li>Experience coaching and advising leaders through sensitive employee situations and difficult conversations</li>
<li>Sound judgment, professionalism, and discretion when handling confidential matters</li>
<li>Strong relationship-building and communication skills with the ability to influence leaders and stakeholders</li>
<li>Experience leading projects, programs, or organizational initiatives that support employee engagement and workplace culture</li>
<li>A proactive and solutions-oriented approach to problem-solving and organizational effectiveness</li>
</ul>
What You'll Have: 
<ul>
<li>Bachelor's degree in Human Resources, Organizational Development, Business Administration, Psychology, or a related field required</li>
<li>Master's degree preferred</li>
<li>5–7+ years of progressive Human Resources experience with substantial employee relations responsibility</li>
<li>Experience supporting leaders in managing employee performance, workplace concerns, investigations, corrective action, and terminations</li>
<li>Experience in HR Business Partner, Employee Relations, HR Generalist, Organizational Development, or related HR roles</li>
<li>SHRM-CP, SHRM-SCP, or related HR certification preferred</li>
<li>Proficiency with Microsoft 365 and HR systems</li>
</ul>
A Typical Day May Include: 
<ul>
<li>Managing employee relations cases and workplace concerns across multiple departments</li>
<li>Conducting investigations and gathering information related to employee complaints, policy violations, and workplace conflicts</li>
<li>Coaching managers on employee performance, behavior, documentation, corrective action, and termination decisions</li>
<li>Supporting performance improvement plans and helping leaders navigate challenging employee situations</li>
<li>Assessing organizational and legal risk while ensuring consistent application of policies and practices</li>
<li>Partnering with Human Resources and operational leaders to support workforce planning and organizational effectiveness</li>
<li>Leading or supporting employee engagement, wellness, recognition, and culture-building initiatives</li>
<li>Analyzing employee feedback and workforce trends to identify opportunities for improvement</li>
<li>Facilitating discussions, workshops, and working groups that support employee experience and organizational health</li>
<li>Building trusted relationships with leaders while serving as a strategic resource on employee relations and workplace culture</li>
</ul>
Perks with a Purpose
 Our benefits are created with YOU in mind.
 
Healthcare
 <ul>
<li>Highmark Medical and Mental Health</li>
<li> Delta Dental and Davis Vision Coverage</li>
<li>Health Savings Account/Flexible Spending Accounts</li>
<li>Teladoc Virtual Health</li>
</ul>
Financial Well-being
 <ul>
<li>401K Retirement Plan with Employer Match</li>
<li>On-Demand Pay</li>
<li>Employee Referral Bonus Program</li>
<li>Student Loan Forgiveness</li>
<li>College Scholarship & Tuition Discounts</li>
<li>Employee Discounts</li>
</ul>
Life & Family Support
 <ul>
<li> Company Paid Life Insurance</li>
<li>Short & Long-Term Disability Insurance</li>
<li>Employee Assistance Program</li>
<li>Erie Campus*- discounted on-site weekday childcare</li>
<li>Employee discounts for select BNI events and services</li>
<li>Generous Paid Time Off</li>
<li>Seven Paid Holidays</li>
</ul>
Who is Barber National Institute?
 The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs.
 We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOE
 Any consideration of the background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

Senior Experience and Engagement Specialist

Al Tareeqah management Consultancy

Are you a results-driven individual with a passion for sales, customer engagement, and achieving goals? We are looking for a motivated and energetic Telemarketer to join our growing team.Who Can Apply?<ul><li>Expats with a valid visa and relevant professional experience are welcome to apply.</li><li>Individuals with a proven track record of achieving sales targets.</li><li>Candidates who are confident, persuasive, and goal-oriented.</li></ul>Key Requirements✔ Proven ability to meet and exceed sales targets ✔ Excellent communication and negotiation skills ✔ Confidence in making outbound calls, generating leads, and converting prospects into customers ✔ Self-motivated with a strong work ethic ✔ Ability to thrive in a fast-paced, target-driven environmentImportantThis position is ideal for individuals who are committed to delivering results and consistently achieving targets. If you enjoy challenges and are motivated by performance-based rewards, we would love to hear from you.What We Offer<ul><li>Competitive salary (discussed during the interview)</li><li>Attractive incentive structure with the potential to double your income</li><li>Supportive and growth-oriented work environment</li></ul>Apply now and take the next step in your career with a team that rewards performance and success.Job Types: Full-time, ContractPay: BD300.000 - BD350.000 per monthWork Location: In person

Telemarketer/Sales

Eaton

<div>Eaton&rsquo;s IS VEH VGNA division is currently seeking a Customer Experience Specialist-Digital Tools. This is a full time position based at our Galesburg, MI facility. 
The expected annual salary range for this role is $84000 - $123000 a year.
 
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. 
Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time.
<div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:
</h2></div><div><div><div>The Customer Experience Digital Tools Specialist (DTS) will provide direct support for Eaton's ServiceRanger4 Diagnostic Tool. This will include application troubleshooting, technician operation assistance, account authorization and assistance, account management assistance, billing verification, and support engineering with application update testing. This individual will help identify emerging trends that affect the customers experience with ServiceRanger4, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries. Secondarily, the digital tools specialist will have a general understanding of vehicle operation and fault code diagnostics. 
 
 
 
<ul><li>Document all applicable customer contacts / warranty claims in applicable software systems
</li><li>Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other resources related to the repair
</li><li>Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with Eaton
</li><li>Represent the Roadranger Customer Experience Center and support the Technical Service/Service Engineering teams as needed
</li><li>Use emerging trend and other relevant information to design, develop, and facilitate custom training for the Roadranger Call Center agents and related teams
</li><li>Ability to Interpret electronic data
</li><li>Develop, implement, and maintain claim coding guidelines with product teams
</li><li>General understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.
</li><li>Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms
</li><li>General knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level
</li><li>Interact with cross functional departments such as Advanced Technical Services, Service Engineering, Warranty, and supply chain to communicate trends and opportunities for improvement
</li><li>Support teammates and other departments as needed
</li><li>Represent Eaton in a courteous, ethical, and professional manner at all times
</li><li>Ability to work flexible hours, potentially including weekends
</li><li>Responsible for staying current on pertinent product and customer issues
</li><li>Administer Eaton Truck Component product warranties per published guidelines
</li><li>Understand and communicate security system issues, network requirements, PC restrictions
</li><li>Ability to travel up to 20%
</li></ul></div></div></div></div><div><div><h2 class="jobSectionHeader">Qualifications:
</h2></div><div>Required Basic Qualifications:
<ul><li>Minimum Bachelor&rsquo;s Degree from an accredited institution
</li><li>Minimum of two (2) years experience in a computer related field
</li><li>Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any &quot;CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
</li>No relocation is available for this position. Only candidates that reside within 50 miles of Galesburg, MI will be considered. Active Duty Military are exempt from this geographical limitation. 
<li>
</li></ul>Preferred Qualifications:
<ul><li>Five (5) years experience in a computer related field
</li><li>Knowledge of dealership/repair facility operations, transmission and gear train operation
</li><li>Experienced in troubleshooting Software applications, problem solving for IT products (non-SaaS)
</li><li>Experience with electronic troubleshooting methods, tools, SAE (society of automotive engineers) standards
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Skills:
</h2></div><div><ul><li>Capable of interacting professionally with customers, even in challenging situations.
</li><li>Excellent verbal, written, interpersonal and presentation skills
</li><li>Proficient computer skills, including but not limited to MS office applications.
</li><li>Demonstrated ability to interpret signal trace data using MS Excel or similar system
</li><li>Demonstrated attention to detail and organizational skills required
</li><li>Ability to negotiate
</li><li>Ability to work flexible hours, potentially including weekends
</li></ul></div></div></div>All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates&rsquo; privacy rights and data security will be protected in accordance with applicable laws.
 
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
 
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
 
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
 
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
 
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.</div>

Customer Experience Specialist-Digital Tools

Ingenious Guru

Location: Gulshan-e-Iqbal, Block 13-B, Near Hassan Square, Karachi Shift Timing: 6:00 PM &ndash; 3:00 AM Days: Monday to Friday (With occasional Saturdays) Job Type: Full-Time | Onsite OnlyWe are looking for skilled and motivated individuals with experience in Twitch and Discord engagement to join our growing team. The ideal candidate should be confident in chat-based communication, online customer interaction, and digital sales.In this role, you will connect with Twitch streamers and Discord communities to promote our digital artwork services, build client relationships, and generate sales through professional communication. You will also engage with potential customers across social media platforms including Twitch, Discord, Facebook, Instagram, and X (Twitter).Candidates should have prior experience managing chats, interacting with online communities, or handling customer engagement through Discord and Twitch platforms. Strong English communication skills, sales confidence, and the ability to work during night shifts are essential.This is a full-time onsite opportunity offering competitive salary packages, commission incentives, and long-term growth opportunities within a fast-paced digital environment.Ability to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Twitch & Discord Sales Agent

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