customer engineer

Applied Materials

<div><p><b>Who We Are
</b></p><p></p><p>Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips &ndash; the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world &ndash; like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.</p>
<p></p><p><b>What We Offer
</b></p><p></p><p>Salary:</p>
$37.00 - $51.20
<p></p><p>Location:</p>
Boise,ID
<p></p><p>You&rsquo;ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible&mdash;while learning every day in a supportive leading global company. Visit our Careers website to learn more.</p>
<p></p><p>At Applied Materials, we care about the health and wellbeing of our employees. We&rsquo;re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .</p><br>
<p></p>As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.<br>
<p></p><p><b>Role Responsibilities:</b><b>
</b></p><ul><li><p>Install, maintain, and upgrade customer equipment</p>
</li><li><p>Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]</p>
</li><li><p>Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
</p></li><li><p>Train and mentor junior Field Service Engineers [Customer Engineers]</p>
</li><li><p>Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems</p>
</li><li><p>Coordinate and communicate directly with customers</p>
</li><li><p>Fulfill additional duties, as assigned</p><br>
</li></ul><p><br>
<b>Minimum Qualifications:</b><b>
</b></p><ul><li><p>Completion of an Associate degree, military technical training, field service experience, or trade certification</p>
</li><li><p>4-7 years of work experience in semiconductor industry or other equipment support industry</p>
</li><li><p>Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics</p>
</li><li><p>Strong knowledge of hand tools and their appropriate usage, including digital multimeters</p>
</li><li><p>Effective written and verbal communication skills</p>
</li><li><p>Basic knowledge of Microsoft Excel, Word, and PowerPoint
</p></li><li><p>Possession of a valid driver&rsquo;s license and the ability to obtain a passport, if travel is required.</p>
</li><li><p>Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols</p><br>
</li></ul><p><br>
<b>Physical Requirements:</b><b>
</b><br>
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
</p><p></p><p><b>Additional Information
</b></p><p></p><p><b>Time Type:
</b></p>Full time
<p></p><p><b>Employee Type:
</b></p>Assignee / Regular
<p></p><p><b>Travel:
</b></p>Yes, 20% of the Time
<p></p><p><b>Relocation Eligible:
</b></p>Yes
<p></p><p>The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.</p>
<p></p><p>For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.</p>
<p></p><p>Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.</p>
<p></p><p>In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.</p></div>

Customer Engineer - (C2)

Premier Cloud

<div><p><b>About Premier Cloud</b></p><p>
Premier Cloud is a Google Cloud Premier Partner dedicated to helping organizations modernize, collaborate, and scale through the power of cloud technology. Founded in 2001, we deliver cloud consulting, managed services, and tailored solutions to SMB and enterprise clients across North America.</p><p></p><p><br>
As one of Canada&rsquo;s fastest-growing companies, we help businesses unlock the full potential of Google Cloud, along with leading SaaS platforms like JumpCloud, Lumin, and Virtru. Our team is driven by innovation, technical excellence, and a shared commitment to delivering measurable impact for our clients.</p><p></p><p><br>
At Premier Cloud, we take pride in maintaining a collaborative, light-hearted culture that values creativity, growth, and inclusion. Year after year, we&rsquo;re recognized as a Great Place to Work-Certified&trade; organization and featured among the Best Workplaces in Technology.</p><p></p><p><b><br>
About the role</b></p><p>
Join us as a <b>Customer Engineer, Data &amp; Analytics</b></p><p>
Premier Cloud - Austin, TX</p><p><b>
Premier Cloud at a Glance</b></p><ul><li>
Premier Cloud, a Google Cloud Premier Partner, specializes in helping SMB and Enterprise clients across North America modernize, collaborate, and innovate using Google Cloud and SaaS solutions. They offer consulting, managed services, and cloud solutions to major organizations.</li></ul><ul><li>
One of the fastest-growing companies in Canada, headquartered in Victoria, BC, with an office in Austin, TX.</li><li>
Certified a Great Place to Work for 6 years in a row</li><li>
Premier Cloud&rsquo;s professional services include:</li><li><div><ul><li>
Licensing and migration services for businesses wanting to implement Google Workspace</li><li>
Data, AI, and Infrastructure solutions powered by Google Cloud</li><li>
Consulting, training, and various professional services surrounding Google Cloud&rsquo;s products.</li></ul></div></li></ul><p>
As a <b>Google Cloud Customer Engineer, Data &amp; Analytics</b> at<b> Premier Cloud</b>, you'll be the technical expert in client-facing roles, focusing on scoping, designing, and delivering data solutions on Google Cloud Platform (GCP). You'll work with technical teams to showcase Google Cloud's benefits and help clients leverage GCP for their data needs. Your goal is to turn complex challenges into scalable, high-performance data architectures that enable insights, decision-making, and innovation. You'll explain technical features, assist with architectural design, and resolve issues for prospective customers. Collaborating with clients, cloud architects, and sales teams, you'll deliver solutions aligned with business goals. Google Cloud enables organizations to digitally transform using advanced technology and tools for sustainable growth.</p><h4 class="jobSectionHeader"><b>
Responsibilities</b></h4><h4 class="jobSectionHeader"><b>
Solution Delivery &amp; Client Partnership</b></h4><ul><li><b>
Lead complex technical discovery</b> and needs analysis with clients and sales teams to deeply understand and solve their unique data challenges and goals.</li><li><b>
Design and implement</b> scalable, high-performance data solutions on GCP, directly influencing client success and transformation.</li><li><b>
Develop, build, and deploy</b> critical data pipelines, data warehouses, and data lakes using core GCP services (BigQuery, Dataflow, Dataproc, etc.).</li><li><b>
Leverage your expertise to optimize</b> data architectures for cost-efficiency and maximum performance.</li></ul><h4 class="jobSectionHeader"><b>
Data Engineering &amp; Implementation</b></h4><ul><li>
Build and maintain ETL/ELT pipelines to ingest, transform, and load data from various sources.</li><li>
Ensure data quality, integrity, and security throughout the data lifecycle.</li><li>
Work with cloud architects and developers to integrate data solutions into end-to-end client applications.</li></ul><h4 class="jobSectionHeader"><b>
Client Success &amp; Consulting</b></h4><ul><li>
Conduct client readiness assessments to leverage Google Cloud for data analysis.</li><li>
Provide expert technical guidance and consulting support to clients throughout project lifecycles.</li><li>
Contribute to the development of internal best practices, knowledge sharing, and reusable solution templates for presales use.</li></ul><h4 class="jobSectionHeader"><b>
Qualifications</b></h4><ul><li><b>
Minimum Qualifications</b></li><li><div><ul><li>
Proven experience in designing, building, and deploying data solutions on GCP.</li><li>
Strong expertise in SQL, data warehouse design, and data pipeline development.</li><li>
Understanding of cloud architecture principles and best practices.</li><li>
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders</li></ul></div></li></ul><ul><li><b>
Preferred Qualifications</b></li><li><div><ul><li>
3+ years of experience in a data engineering role.</li><li>
Experience with Looker or other data visualization tools.</li><li>
Knowledge of AI/ML technologies and their application in data solutions.</li><li><b>
 Professional Data Engineer </b>or other relevant GCP certifications.</li></ul></div></li></ul><h4 class="jobSectionHeader"><b>
Why Premier Cloud? Your Impact and Growth</b></h4><p>
Join a <i>Great Place to Work</i> (certified for 6 consecutive years) where your expertise is valued and actively developed.</p><ul><li><b>
Direct Impact:</b> You will be pivotal in turning complex client challenges into scalable, high-performance data architectures that drive business insights and innovation.</li><li><b>
Elite Collaboration:</b> Work directly with Google teams on strategic analytics initiatives, positioning yourself at the forefront of cloud innovation.</li><li><b>
Career Investment:</b> We invest heavily in your growth, offering ongoing training, certifications, and opportunities to lead cutting-edge Google Cloud projects.</li><li><b>
Culture of Trust:</b> Thrive in a culture of trust and autonomy, supported by flexible remote work options and premium equipment.</li></ul><p></p><p><b><br>
Benefits</b></p><ul><li>
Competitive Compensation: A package that reflects your experience and impact.</li><li>
Growth &amp; Development: Ongoing training, certifications, and opportunities to work on cutting-edge Google Cloud projects.</li><li>
Collaboration with Google: Work directly with Google teams on strategic analytics initiatives.</li><li>
Comprehensive Benefits: Health coverage, paid time off, and relocation assistance (if applicable).</li><li>
Work Environment: Flexible remote work with premium equipment and a culture of trust and autonomy.</li></ul></div><p></p>

Customer Engineer, Data & Analytics Req#112

Google

<div><div>Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information</div><br>
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: <b>Reston, VA, USA; Atlanta, GA, USA; Washington D.C., DC, USA</b>.<h3 class="jobSectionHeader"><b>
Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.<br>
</li>
<li>10 years of experience with cloud native architecture in a customer-facing or support role.</li>
<li>Experience engaging with, and presenting to, technical stakeholders and executive leaders.</li>
<li>Experience with Big Data technologies or concepts (e.g., analytics warehousing, data processing, data transformation, data governance, data migrations, ETL, ELT, SQL, Spark, performance or scalability optimizations, batch versus streaming).</li>
<li>Experience using programming languages to design demos, prototypes, or workshops for customers.</li>
<li>Experience with developing data warehousing, data lakes, batch/real-time event processing, streaming, data processing, data migrations, data visualization tools, and data governance on cloud native architectures.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience working with customers in the Public Sector industry.</li>
<li>Experience in technical sales or consulting in cloud computing, data analytics, or Big Data.</li>
<li>Experience with architecture design, implementing, tuning, schema design and query optimization of scalable and distributed systems.</li>
<li>Experience with aspects of cloud computing (infrastructure, storage, platforms and data), as well as the cloud market, competitive dynamics and customer buying behavior.</li>
<li>Experience in understanding customer requirements with the ability to break down requirements and design technical architectures.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.</p>
<p>
As a Practice Customer Engineer (CE) with a specialty in Data Analytics, you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex, specialized workloads. You will leverage your deep expertise in our most strategic product areas, in partnership with Platform CEs, to design data foundation architectures and develop MVPs (Minimum Viable Products) to sell new, highly specialized solutions to customers. You will solve analytics-centered customer challenges and provide a critical feedback loop to unblock customers and influence product development.</p><p>
Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.</p><br>
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
<br>
<br>
US: $152000 - $222000 (USD) + 42.86% bonus target + bonus + equity + benefits<br>
<br>
Learn more about benefits at Google.</div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Drive the technical win for complex workloads within data analytics to ensure rapid and successful adoption, primarily supporting the business cycle from use case identification, technical evaluation, and through customer ramp.</li>
<li>Combine business strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.</li>
<li>Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.</li>
<li>Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market team.</li>
<li>Provide critical feedback from customer engagements to product and engineering teams to improve architectures and solutions. Work within product and engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Customer Engineer, Data/Analytics, Google Public Sector

KONE

<div>
 <em>
  Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
  <br/>
  <br/>
 </em>
 <strong>
  <em>
   It's time to make a move. Join our flow.
   <br/>
   <br/>
  </em>
 </strong>
 We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer (MP Tender) to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE&rsquo;s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE&rsquo;s product offerings.
 <br/>
 <br/>
 <strong>
  <em>
   What will you do?
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Communication with Customer or project team:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for attending regular customer meetings along with Sales to clarify all the technical queries.
  </li>
  <li>
   Accountable for overall solution for the customer, including integrations, solutions, services, and products
  </li>
  <li>
   He/she takes responsibility to define the specifications, costs, and lead times in co-operation with other Front-Line parties, Supply Line, and Area and Global support functions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration with sales:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
  </li>
  <li>
   Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
  </li>
  <li>
   Select the correct product platform on which to make the offering
  </li>
  <li>
   Propose solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration with Supply Line:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for preparing the customer specification into the KONE language and getting the corporate prices from SC.
  </li>
  <li>
   Ensure that the proposed solution fulfils local codes, regulations, and safety requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participates in product and new services release information-sharing sessions
  </li>
  <li>
   Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
  </li>
  <li>
   Contribution to the Customer Solutions Engineering virtual and local network
  </li>
  <li>
   Contribute to and utilize the Customer Solutions Engineering case library
  </li>
  <li>
   Is the primary front-line technical contact person for the Supply Line Tendering Engineers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Are you the one?
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Hold a Bachelor degree in Engineering.
  </li>
  <li>
   Minimum of 5 years of experience in the elevator business or another relevant field.
  </li>
  <li>
   Excellent verbal and written English and Arabic language will be the added value skills.
  </li>
  <li>
   Excellent communication, negotiation, and customer handling skills.
  </li>
  <li>
   Understanding of different building types and customer segments.
  </li>
  <li>
   Good knowledge of environmental and sustainability requirements and norms.
  </li>
  <li>
   Good CAD and optional BIM skills.
  </li>
  <li>
   Basic knowledge of competitors&rsquo; products.
  </li>
  <li>
   Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  https://careers.kone.com/en/
 </em>
</div>


Customer Solution Engineer - MP Tender

NVIDIA

<div><div><div><p>NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It&rsquo;s a unique legacy of innovation that&rsquo;s fueled by great technology&mdash;and amazing people. At NVIDIA, we&rsquo;re pioneering the future of technology and artificial intelligence with cutting-edge solutions that are shaping the world&rsquo;s data-driven innovations. We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.</p></div><p></p><div><p><b><br>
What you will be doing:</b></p></div><div><ul><li><p>
Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly</p></li><li><p>
Track Customer quality metrics with regular reporting to the customer and internal management</p></li><li><p>
Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers</p></li><li><p>
In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers</p></li><li><p>
Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed</p></li><li><p>
Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints</p></li><li><p>
Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction</p></li></ul></div><p></p><div><p><b><br>
What we need to see:</b></p></div><div><ul><li><p>
BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)</p></li><li><p>
8+ years of experience in electronics customer quality role</p></li><li><p>
Customer interface experience critical</p></li><li><p>
Quickly comprehend technical details relevant to understanding customer complaints</p></li><li><p>
Excellent proficiency with 8D problem solving tools/methods</p></li><li><p>
Excellent written and oral communication skills</p></li><li><p>
Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills</p></li><li><p>
Dedicated and able to work with minimum supervision</p></li><li><p>
Strong leadership skills with experience coordinating teams with multiple disciplines</p></li><li><p>
Proficient using MS Office software tools, data analytical tools, and email communications</p></li></ul></div></div><p></p><div><div><p><b><br>
Ways to stand out from the crowd:</b></p></div><div><ul><li><p>
Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test</p></li><li><p>
Background with SMT and PCBA manufacturing practices and controls</p></li><li><p>
Knowledge of electronics reliability standards at the component, board, or system level</p></li><li><p>
Knowledge of server system hardware and software design, development, architecture, or testing</p></li><li><p>
Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues</p></li></ul></div><p></p><div><p><br>
With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world&rsquo;s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.</p></div></div><p></p>
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD for Level 4, and 200,000 USD - 322,000 USD for Level 5.<p></p><div><div><div><div><div><div><div><p>
You will also be eligible for equity and benefits.</p></div></div></div></div></div></div></div><p></p>
Applications for this job will be accepted at least until June 18, 2026.<p></p><p>
This posting is for an existing vacancy.</p><p>
NVIDIA uses AI tools in its recruiting processes.</p><p></p>
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.</div><p></p>

Senior Hardware Customer Quality Engineer

Kentro

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is hiring an experienced <b>Customer Service Engineer</b> to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.</div><div></div><div><br>
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.</div><div></div><div><b><br>
Location: Onsite </b><b>Nashville VA Medical Center (Nashville, TN)</b></div>
Responsibilities:
<ul><li>Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Monitor open tickets in VA&rsquo;s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.</li><li>
The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.</li><li>
Utilize debugging protocols and processes.</li><li>
Troubleshoot problems and issues identified by customers and implement corrective actions quickly.</li><li>
Facilitate equipment returns, deployments, unboxing, inventorying, and verification.</li><li>
Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.</li><li>
Stand and move throughout the work area for prolonged periods.</li></ul><div><b>
Communication &amp; Interpersonal Skills</b></div><ul><li><b>
Active listening:</b> Understand customer needs and concerns fully before responding.</li><li><b>
Clear verbal and written communication:</b> Explain technical issues in simple, customer-friendly language.</li><li><b>
Empathy:</b> Show understanding and patience with frustrated or non-technical customers.</li><li><b>
Relationship building:</b> Develop trust and rapport with customers and colleagues.</li><li><b>
Professional demeanor:</b> Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset</b></div><ul><li><b>
Proactive attitude:</b> Anticipate customer needs before they escalate into issues.</li><li><b>
Continuous improvement:</b> Seek feedback to improve both personal performance and customer experience.</li><li><b>
Ownership:</b> Take responsibility for resolving issues from start to finish.</li></ul><div><b>
Travel:</b></div><ul><li>
A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as &ldquo;surge capacity.&rdquo; These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.</li><li>
Overtime is not authorized for any work to include this surge capacity.</li><li>
For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.</li></ul>
Qualifications:
<ul><li>Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.</li><li>
2+ years of experience in IT Technical Support, Help Desk or System Administration.</li><li>
Candidates must be able to meet the physical requirements of the role as listed in the job description.</li></ul><div>
 <b>Preferred:</b></div><ul><li>
Experience in conducting routine system administration tasks and logging data in system admin logs</li><li>
Knowledge on a number of debugging protocols and processes</li><li>
Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.</div></div>

Customer Service Engineer (VA ESOM IRP)

<div><p>As the world&rsquo;s cities grow more complex, moving easily and safely becomes even more important. At KONE, we work together to make cities better places to live. Creating urban flow requires talent and ambition. Put yourself in the driver&rsquo;s seat. Your career is a journey, and how you travel makes a difference.
</p><p></p><p><b><i>It's time to make a move. Join our flow.
</i></b></p><p></p><p>We are looking for a Modernization Engineer for our Customer Solution Engineering Department, based in Dubai, UAE, and reporting to the Customer Solution Manager &ndash; Modernization.
</p><p></p><p>This role is responsible for identifying the best KONE products to meet customer needs in non-standard and modernization cases. It involves selecting the right product platform, collaborating with the Supply Line and other teams to ensure accurate costing for materials and services, and managing product lead times. Additionally, the role will create product specifications and coordinate between corporate, local sourcing, and Front Lines to deliver optimal solutions.
</p><p>This is a great opportunity to join a team of professionals. If you feel you have what it takes for this role, then apply for this opportunity!
</p><p></p><p><b>General Responsibilities:
</b></p><ul><li><p>Participates in product and new service release information-sharing sessions
</p></li><li><p>Provides technical training to Sales, Installation, and Maintenance as per Front Line needs
</p></li><li><p>Offers input to the product offering management about customization, standardization, and interface requirements for the portfolio
</p></li><li><p>Contributes to the Customer Solutions Engineering virtual and local network
</p></li><li><p>Contributes to and utilizes the Customer Solutions Engineering case library
</p></li><li><p>Handles engineering on Modernisation (MOD), including component upgrades (small VB repairs), full replacement (FRB), or existing building lifts (EBULI)
</p></li><li><p>Defines local technical content in sales configuration tools
</p></li><li><p>Is the primary front-line technical contact person for the Supply Line
</p></li><li><p>Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example, transportation routes, special shafts, and building automation systems.
</p></li></ul><p></p><p><b>Are you the right Fit?
</b></p><ul><li><p>Minimum Bachelor&rsquo;s degree in preferably Mechanical or Electrical Engineering, or several years of working experience in the elevator business
</p></li><li><p>Advanced level of English, both written and verbal
</p></li><li><p>Understanding of different building types and customer segments
</p></li><li><p>Understanding of new construction and building modernization processes in the industry
</p></li><li><p>Knowledge of KONE product-related norms and standards is a plus
</p></li><li><p>Good knowledge of environmental and sustainability requirements and norms
</p></li><li><p>Good at AutoCAD and MS Office applications; BIM skills are a plus
</p></li><li><p>Good understanding of local norms and regulations
</p></li><li><p>Excellent virtual collaboration skills with an understanding and ability to translate customer needs into the KONE product offering.
</p></li></ul><p></p><p><b>What do we offer?
</b></p><ul><li><p>A dynamic team promoting a collaborative environment
</p></li><li><p>Total reward elements that engage and motivate our employees and help us make KONE a great place to work
</p></li><li><p>Engaging job with a position description and clear targets
</p></li><li><p>Regular feedback through performance discussions
</p></li><li><p>Opportunities for individual development
</p></li><li><p>Value-based culture, behaviors, and ethics.
</p></li></ul><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>https://careers.kone.com/en/</i></p></div>

Customer Solution Engineer, Major Projects Modernization

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