customer engineer

Google

<div><h3 class="jobSectionHeader"><b>Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>10 years of experience with cloud native architecture in a customer-facing or support role.</li>
<li>Experience in one or more core areas: infrastructure modernization, Cloud runtimes (Google Kubernetes Engine (GKE)/Cloud Run), databases, or networking and security.</li>
<li>Experience with cloud infrastructure or application modernization in a delivery role.</li>
<li>Experience in deployment planning, orchestration, or change management, as well as in programming languages, debugging, or systems design.</li>
<li>Ability to communicate in English and Arabic fluently in order to work in this client-facing role.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience with Infrastructure as Code (Terraform) and CI/CD pipelines, and in programming languages (Python, Go) for automation.</li>
<li>Experience with SRE principles, incident response protocols, lean/agile methodologies to manage delivery flow and eliminate waste.</li>
<li>Experience guiding Global Systems Integrators (GSIs) or partners through technical implementations and enforcing quality standards.</li>
<li>Familiarity with Google Cloud Foundation Toolkit (CFT) or similar standardized deployment libraries.</li>
<li>Ability to act as a player-coach, upskilling customer teams through code walkthroughs and technical workshops.</li>
<li>Ability to navigate ambiguity, facilitate technical workshops, and guide customers through the organizational change to adopt new cloud-powered business process.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2>
As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing business generation ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities. You will blend business expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Google Cloud portfolio.Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, on-boarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).</li>
<li>Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.</li>
<li>Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.</li>
<li>Identify expansion opportunities for new workloads within the account during project execution.</li>
<li>Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Outcome Customer Engineer, Google Cloud Platform (English, Arabic)

American Howa Kentucky - Ohio Plant

<p><b>American Howa Kentucky, Inc. is a global supplier of automotive interiors and noise vibration parts. American Howa Kentucky, Inc. promotes a supportive work environment to create a workplace in which people can work safely and securely.</b></p><p><b>American Howa Kentucky, Inc. is seeking a full-time Customer Quality Engineer to join our Quality team.</b></p><p><b>PURPOSE OF POSITION:</b></p><p>Support the management and control of quality through use of quality related skills while supporting the policies and standard operation procedures of AHK.</p><p><b>RESPONSIBILITIES:</b></p><p>Responsible and ownership of all quality related items both internally and externally. Support quality system by adhering to AHK&rsquo;s plant standards and customers&rsquo; requirements.</p><p><b>ESSENTIAL FUNCTIONS OF THE POSITIONS:</b></p><ul><li>Support all specific requirements of IATF / ISO.</li><li>Knowledge of all customer portal functions</li><li>Understand and promote AHK&rsquo;s operating philosophies</li><li>Establish and maintain communication with other team members and support departments</li><li>Administrative work related to maintenance and/or improvement of quality assurance system</li><li>Analyze, evaluate and/or improve quality level of production process</li><li>Support all necessary engineering standards and conduct related Quality paperwork and data from prototype stage to production</li><li>Inspecting products and proposing countermeasures for defective products</li><li>Analyze, evaluate and/or propose countermeasure for process related defects</li><li>Maintain good customer relations</li><li>Review and support PPAP process with follow up for part approvals</li><li>Adherent to the customer requirements manuals</li><li>Verify corrective actions long term</li><li>Perform other duties as required (other projects or assignments requested)</li><li>Travel to Customers and potentially stay extended time on short notice.</li><li>Knowledge of APQP (Control Plans, D/P FMEA Flow)</li><li>Conduct internal audits</li><li>Review and approve data collected on check sheets</li><li>Review daily scrap, defect investigation, issue Hold Tags and Quality Alerts</li><li>Issue PDN&rsquo;s to suppliers, receive and review root cause and counter measure</li><li>Maintain the Quality Hold Cage</li><li>Collect data for monthly plant review charts</li><li>Review and approve COA&rsquo;s and COC&rsquo;s</li></ul><p><b>SKILL (Ability to do the job):</b></p><ul><li>Ability to work in a team environment</li><li>Knowledge of quality assurance analytical tools</li><li>Knowledge of computer applications including Word, Excel, and Power Point</li><li>Must be willing to work extended hours as needed to meet production requirements</li><li>Ability to multi-task in a fast-paced environment</li><li>Strong problem solving and troubleshoot skills &ndash; 5P, 5 Why, 8D, etc.</li><li>Must be willing to work off site as needed &ndash; customer visits as needed</li><li>Maintain customer specification by check sheets</li><li>Receive and analyze customer score cards</li><li>Must be able to travel to customers to deal with various issues</li><li>Must be able to obtain US Passport for travel outside United States</li><li>Blue Print reading and understanding</li></ul><p><b>PHYSICAL DEMANDS:</b></p><ul><li>Ability to lift 50 pounds</li><li>Able to stand for prolonged periods of time in a manufacturing environment.</li><li>Specific vision abilities required include viewing raw materials and parts for color matching and depth perception.</li><li>Frequent bending, stooping and stretching</li><li>Ability to walk for prolonged periods of time.</li></ul><p><b>EQUIPMENT/PPE:</b></p><ul><li>Compactor</li><li>Measuring devices</li><li>Safety glasses</li><li>Steel toe shoes</li></ul><p><b>OTHER:</b></p><ul><li>IATF / ISO standards and implementation, APQP, Lean Manufacturing, PPAP, SPC, Six Sigma, FMEA, Error Proofing and Kaizen, automotive blueprint reading skills are required.</li><li>SPC, capability studies, experience with ISO and IATF 16949 management systems, Gauge R&amp;R, MSA Calibration preferred, Tier 1 Automotive experience a plus</li></ul><p><b>WHAT AREAS OF TRAINING ARE REQUIRED:</b></p><ul><li>SPC, capability studies, experience with ISO and IATF 16949 management systems, Gauge R&amp;R, MSA Calibration preferred. Final inspection, receiving inspection, 1st and last piece inspection when covering for Quality Tech or Inspector, use of gauges.</li></ul><p><b>WHAT AREAS OF TRAINING ARE REQUIRED:</b></p><ul><li>SPC, capability studies, experience with ISO and IATF 16949 management systems, Gauge R&amp;R, MSA Calibration preferred. Final inspection, receiving inspection, 1st and last piece inspection when covering for Quality Tech or Inspector, use of gauges.</li></ul><p><b>EDUCATION:</b></p><ul><li>2-year degree from a technical college or equivalent</li><li>Minimum of five years on-the-job training with industrial manufacturing facility in skilled trade capacity.</li></ul><p>This is a local hire position- relocation assistance is not provided.</p><p><b>Schedule:</b></p><p><b>Monday - Friday</b></p><p><b>8:00am - 5:00pm</b></p><p><b>Overtime Is Required (during the week and some weekends)</b></p><p>Job Type: Full-time</p><p>Pay: Up to $45,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Customer Quality Engineer

JDA TSG

<div>Overview:
<div>
We have immediate opportunities for an Azure Virtual Desktop (AVD) Engineer to design, deploy, and operate enterprise-grade virtual desktop and RemoteApp solutions using Microsoft Azure Virtual Desktop, following Microsoft-supported architectures and best practices. This role is AVD-centric and focuses on host pools, session hosts, identity integration, networking, security, profile management, scaling, and operational performance. The ideal candidate has hands-on experience delivering AVD at scale and supporting customers through architecture design, migration, and steady-state operations.</div>
What You Will Do:
<ul><li>Guide customers through the planning, architecture, and adoption of Azure Virtual Desktop solutions for enterprise-scale desktop virtualization and RemoteApp delivery.</li><li>
Lead technical workshops and design sessions focused on AVD host pool strategy, session host planning, application delivery models, and end-user experience optimization.</li><li>
Advise customers on pooled and personal host pools, Windows 11 Enterprise multi-session, full desktop delivery, and RemoteApp scenarios based on workload and persona requirements.</li><li>
Provide architectural guidance across Azure compute, storage, networking, identity, and security layers to support resilient and well-governed AVD environments.</li><li>
Help customers design and operationalize FSLogix profile strategies using Azure Files or Azure NetApp Files, including performance, scalability, and profile-related troubleshooting considerations.</li><li>
Support customer migration planning from Citrix, VMware Horizon, Remote Desktop Services (RDS), and traditional physical desktop environments, including readiness assessments, workload suitability, and migration path recommendations.</li><li>
Advise on identity integration using Microsoft Entra ID, hybrid join scenarios, Active Directory, or Entra Domain Services as appropriate.</li><li>
Guide customers on securing AVD with Conditional Access, MFA, Zero Trust-aligned access controls, Microsoft Defender for Endpoint, and Azure networking controls.</li><li>
Provide recommendations for scaling plans, capacity optimization, and operational health improvements to support long-term performance and cost efficiency.</li><li>
Facilitate troubleshooting discussions across sign-in flows, session initialization, profile issues, app launch behavior, and resource contention, helping customers identify root causes and remediation paths.</li><li>
Support customers in developing automation approaches, reusable templates, and operational documentation using PowerShell, ARM/Bicep, Azure CLI, and Microsoft-native tooling.</li><li>
Collaborate with Microsoft teams, internal stakeholders, and customer contacts to ensure alignment with business goals, platform best practices, and customer success plans.</li></ul><div><b>
Key Skills &amp; Technologies</b></div><ul><li>
Virtual Desktop &amp; App Delivery: Azure Virtual Desktop, RemoteApp, pooled and personal host pools, Windows 11 Enterprise multi-session</li><li>
Profiles &amp; Storage: FSLogix, Azure Files, Azure NetApp Files</li><li>
Identity &amp; Access: Microsoft Entra ID, Hybrid Join, Active Directory, Entra Domain Services, Conditional Access, MFA</li><li>
Security &amp; Endpoint: Microsoft Defender for Endpoint, security baselines, Zero Trust access models, Intune collaboration</li><li>
Azure Infrastructure: Azure Virtual Machines, networking, subnets, NSGs, routing, storage, monitoring</li><li>
Migration &amp; Modernization: Citrix Virtual Apps and Desktops, VMware Horizon, RDS modernization, Windows 365 positioning</li><li>
Operations &amp; Automation: Azure Monitor, Log Analytics, Event Viewer, FSLogix diagnostics, PowerShell, ARM, Bicep, Azure CLI</li></ul>
Who You Are:
<ul><li>10 &ndash; 15 years of experience in virtual desktop infrastructure, endpoint modernization, or Azure infrastructure, with strong hands-on knowledge of Azure Virtual Desktop in enterprise environments.</li><li>
Experience guiding customers through AVD architecture, migration strategy, and steady-state optimization.</li><li>
Strong understanding of host pools, session hosts, FSLogix, identity-driven access, and Azure networking fundamentals.</li><li>
Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.</li><li>
Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.</li><li>
Experience with Windows 365, Intune, or infrastructure-as-code is a plus.</li></ul>
What We Offer:
<ul><li>Healthcare - Comprehensive coverage for you and your family</li><li>
Employee Assistance Program - Get support when you or your family need it with counseling and coaching</li><li>
401K with company match</li><li>
Paid time off</li><li>
Paid parental leave</li><li>
Volunteer Day Off</li><li>
Life insurance - Protect your loved ones and their future</li><li>
Business travel accident insurance</li></ul>
Posted Salary Range: USD $95,000.00 - USD $110,000.00 /Yr.</div>

Azure Virtual Desktop (AVD) Customer Engineer

<div><h3 class="jobSectionHeader"><b>Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>10 years of experience with cloud native architecture in a customer-facing or support role.</li>
<li>Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.</li>
<li>Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.</li>
<li>Experience engaging with, or presenting to, technical stakeholders or executive leaders.</li>
<li>Ability to communicate in Arabic and English fluently to interact with stakeholders in the region.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience selling technical solutions in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, Security.</li>
<li>Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).</li>
<li>Experience building long-term technical strategies to uncover new workloads with customers.</li>
<li>Experience migrating applications and services to cloud platforms.</li>
<li>Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing).</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.</p>
<p>
As a Platform Customer Engineer (CE), you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as the customer&rsquo;s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and present practical and useful solutions on Google Cloud.</p><div>
You will focus on identifying, pursuing, and winning new business workloads. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.</div><p>
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</p></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Develop and own the technical account plan and strategy, participating in planning and supporting aimed sales motions.</li>
<li>Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and workshops.</li>
<li>Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.</li>
<li>Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.</li>
<li>Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Senior Customer Engineer, Platform, MENA, Google Cloud (Arabic, English)

Kaleris

<p><b>Job Summary</b><br/>Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.<br/>Kaleris is seeking a top-notch Support Engineer. You will work from our office in a hybrid capacity, and report to the Support Manager. You will be part of a global customer support team providing 1st and 2nd Level Support for our Terminal Operating System and Cloud products.</p><p><b>Responsibilities</b></p><ul><li>Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products.</li><li>Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.</li><li>Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.</li><li>Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.</li><li>Address customer &quot;question&quot; cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources.</li><li>Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Navis product integrations with third-party systems.</li><li>Participate in software implementations and upgrades at customer facilities as necessary.</li><li>Be part of a global 24x7 on-call duty roster to manage and address critical issues.</li><li>Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.</li></ul><p><b>Requirements</b></p><ul><li>A degree in computer science or a related field.</li><li>2+ years of N4 TOS product support experience, preferably in container terminal, shipping, or logistics industries. Experience with automation terminals is a plus.</li><li>Proficiency in various system platform technologies such as networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE is recommended.</li><li>Hands-on experience with JAVA, XML, and client-server applications.</li><li>Knowledge and experience in coding with Core Java/Groovy is advantageous.</li><li>Familiarity with diagnostic tools like Hyperic or similar is a bonus.</li><li>Understanding of relational database structures and web-based enterprise solutions.</li><li>Strong technical troubleshooting skills across various applications and technologies.</li><li>Detail-oriented, self-motivated, and assertive communicator.</li><li>Excellent written and verbal communication skills in English.</li><li>Inherent customer service and technical support orientation.</li><li>Willingness to travel as needed and the ability to work extended hours under tight deadlines.</li><li>Teamwork skills, especially in multi-disciplinary virtual teams across different locations.</li><li>Flexibility to work in shifts based on business requirements.</li><li>Strong leadership, time management, and organizational abilities.</li></ul><p>Job Type: Full-time</p><p>Pay: $90,000.00 - $100,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Remote</p>

Customer Support Engineer

Amphenol

<div><p>We are currently seeking a Quality Engineer to join our team located in Etters, PA. This critical role will report directly to the Global Operations Manager, Power Solutions.</p><p></p><p><b>
Role Purpose</b></p><p>
The Quality Engineer will serve as the primary liaison between customers and Amphenol Power solution group for all quality-related matters. This role focuses on managing customer complaints, conducting onsite visits, coordinating with third-party service providers for sorting, inspection, and rework, and ensuring compliance with customer and regulatory quality standards. The position requires strong critical thinking skills, excellent communication abilities, and a willingness to travel as needed.</p><p></p><p><b>
Key Responsibilities</b></p><p>
Customer Support &amp; Communication</p><ul><li>
Function as the Single Point of Contact (SPOC) for customer quality issues.</li><li>
Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.</li><li>
Participate in customer visits, audits, and meetings to review quality performance and address issues.</li></ul><p>
Complaint Management &amp; Corrective Actions</p><ul><li>
Investigate customer complaints and coordinate containment actions with third-party service providers.</li><li>
Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.</li><li>
Conduct root cause analysis and implement robust corrective actions using structured problem-solving tools (8D, Fishbone, 5-Why, FMEA, DOE).</li><li>
Oversee sorting, rework, and verification activities performed by external partners.</li></ul><p>
Quality Planning &amp; Documentation</p><ul><li>
Define and implement quality plans to ensure customer requirements are met.</li><li>
Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.</li><li>
Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.</li></ul><p>
Metrics &amp; Reporting</p><ul><li>
Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders.</li><li>
Measure customer satisfaction and use feedback to drive improvements.</li><li>
Provide dashboards and performance summaries to operations, leadership, and global teams.</li></ul><p>
Training &amp; Collaboration</p><ul><li>
Provide guidance on quality standards and best practices for internal teams and suppliers.</li><li>
Work closely with global operations, engineering and production teams to ensure alignment on quality expectations.</li></ul><ul><li>
Drive continuous improvement initiatives aimed at reducing internal defects, improving First Pass Yield (FPY), and enhancing process capability.</li><li>
Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans.</li></ul><p>
Travel &amp; Coordination</p><ul><li>
Travel to customer sites to investigate complaints and resolve issues.</li><li>
Coordinate with third-party companies for sorting, rework, and containment activities.</li></ul><p></p><p><b>
Qualifications &amp; Experience</b></p><p><b>
Education:</b></p><ul><li><b>
BS in Mechanical/Industrial Engineering or Equivalent
</b></li></ul><p><b>Experience:</b></p><ul><li>
58 years in manufacturing or related industry</li><li>
Preferred background: Injection Molding, Stamping Process, and Assembly Process (connectors/wiring harness)</li><li>
Experience in customer handling and managing quality issues.</li><li>
Direct experience with measuring instruments, inspection tools, and testing equipment</li></ul><p></p><p><b>
Skills &amp; Competencies</b></p><ul><li>
Knowledge/training in QC tools</li><li>
Proficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPC</li><li>
Expertise in 8D reporting and problem-solving techniques</li><li>
Awareness/training in ISO 9001, IATF 16949, VDA standards</li><li>
Strong decision-making, team building, and communication skills</li><li>
Excellent presentation skills</li><li>
Proficiency in statistical analysis software (e.g., Minitab) with the ability to perform advanced data analysis is a plus.</li><li>
Knowledge of connector-level environmental and electrical testing methods is a plus.</li></ul><p>
Other Requirements:</p><ul><li>
Ability to travel to customer sites within the US and Mexico on a short notice.</li></ul></div>

Customer Quality Engineer - Power BU

Vertiv

<p></p><div><div><div><div><div><div><div><div><div><div><div><p><b>POSITION SUMMARY
</b></p><p>A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.<br>
</p><p></p><p><b>RESPONSIBILITIES
</b></p><p><b>ROLE
</b></p><ul><li>Rely on direction to accomplish goals
</li><li>Perform a number of work-related tasks
</li><li>Capable of working under direct supervision or independently based upon training
</li><li>Maintain certifications per Job requirements
</li></ul><p><b>TECHNICAL
</b></p><ul><li>Render on site and phone assistance to customers.
</li><li>Communicate with National Technical Support on equipment issues
</li><li>Perform work related tasks according to company guidelines for scheduled maintenance
</li><li>Implement Field Change Notices according to published guidelines
</li><li>Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
</li></ul><p><b>SAFETY
</b></p><ul><li>Operate in a safe manner in accordance with published safety guidelines
</li><li>Must wear appropriate PPE as per company guidelines and accordance with job duties
</li><li>Adhere to work hours policy guidelines &ndash; &ldquo;14 hours rule&rdquo;
</li><li>Report all work related accidents or injuries within 24 hours to the appropriate personnel.
</li></ul><p><b>ADMINISTRATION
</b></p><ul><li>Provide accurate and timely reporting according to company guidelines
</li><li>Timecards, expense reports, mileage reports, ticket closure, forms et al.
</li><li>Maintain individual inventory in accordance with company policy
</li><li>Maintain company property according to company policies
</li><li>Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
</li></ul><p><b>CUSTOMER SATISFACTION
</b></p><ul><li>Provide proper and adequate communication to internal and external customers
</li><li>Provide estimated time of arrival to the customer for where applicable
</li><li>Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
</li><li>Strive to provide all customers a &ldquo;first time fix&rdquo; for their equipment
</li><li>Maintain customer satisfaction rates according to company guidelines
</li><li>Attend Customer Meetings as required
</li></ul><p><b>PERFORMANCE
</b></p><ul><li>Maximize productivity by combining service opportunities
</li><li>Complete all work in an efficient and timely manner
</li><li>Capable of making technical and commercial decisions under pressure
</li><li>Properly evaluate site and equipment for appropriate billing status
</li><li>Maintain productive utilization rate according to company guidelines
</li><li>Perform inventory cycle counts according to company guidelines
</li><li>Adhere to company dress code and safety regulations
</li><li>Meet or exceed on-site response time requirements for each customer
</li><li>Understand and comply with company startup/escalation processes and procedures
</li><li>Maintain proper and adequate level of internal communications
</li><li>Managers, co-workers, Support Services, electronic communications, et al.
</li><li>Perform several work-related tasks
</li><li>Capable of working under direct supervision or independently based upon training
</li>Maintain certifications per Job requirements<br>
<li>
</li></ul><p></p><p><b>QUALIFICATIONS
</b></p><ul><li>Required experience (one or more of the following)
</li><li>High School Diploma or G.E.D. equivalent
</li><li>HVAC &ndash; Certificate Program degree or equivalent experience in the field.
</li><li>Six years military experience in a related field
</li><li>Equivalent industry experience with EPA refrigerant license
</li><li>Basic electrical knowledge
</li><li>Interpersonal Skills
</li><li>Professional
</li><li>Reliable
</li><li>Team Player
</li><li>Familiarity with electrical / electronic test equipment and fundamentals
</li><li>Must be able to read and interpret electrical line diagrams and blueprints
</li><li>Working knowledge of OHM&rsquo;s law and HVAC theory
</li><li>Technical skills
</li><li>Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
</li><li>Elementary fix/repair techniques based on directed supervision
</li><li>Capable of completing tasks and return unit to full operating conditions based upon directed supervision
</li><li>Ability to summarize and report all work related tasks performed
</li><li>Strong skill sets:
</li><li>Communication skills
</li><li>Customer service skills
</li><li>Troubleshooting skills
</li><li>Safety procedures
</li><li>Organizational and planning skills
</li><li>Computer skills
</li>Mechanical aptitude<br>
<li>
</li></ul><p></p><p><b>PHYSICAL &amp; ENVIRONMENTAL DEMANDS
</b></p><ul><li>While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
</li><li>Extreme cold (below 32*)
</li><li>Extreme heat (above 100*)
</li><li>Noise Level (Medium / High need to shout to be heard)
</li><li>Working around moving machinery (fork-lifts, tractors)
</li><li>Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
</li><li>Work outdoors (no effective protection from weather)
</li><li>Travel is required
</li><li>Flexible schedules (weekends, evenings, and holidays)
</li><li>May have on-call responsibility
</li><li>Valid driver&rsquo;s license
</li>Must be at least 18 years old<br>
<li>
</li></ul><p></p><p>Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.<br>
</p><p></p><p><b>WORKING CONDITIONS:
</b></p><ul><li>Travel is required
</li><li>Flexible schedules (weekends, evenings, and holidays)
</li><li>May have on-call responsibility
</li><li>Valid driver&rsquo;s license
</li><li>Must be at least 18 years old
</li></ul><p><i>The anticipated salary range for this role in the Seattle locality is between $65,000 to $75,000 per year: geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee&rsquo;s role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay (9 days), and 401k. Additional details about total compensation and benefits will be provided during the hiring process.</i></p></div></div></div></div></div></div></div></div></div></div></div><p></p>

Cooling Customer Engineer-Data Center Thermal Technician

Search 10000+ Customer engineer jobs near you this April. New roles added regularly across leading industries. Apply today.