customer engineer

Google

<div>The application window will be open until at least May 22, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.<br>
Note: Google's hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:<br>
<br>
<b>In-office locations: Phoenix, AZ, USA; Boulder, CO, USA.</b><br>
<b>Remote location(s): Arizona, USA.</b><h3 class="jobSectionHeader"><b>
Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>10 years of experience with cloud native architecture in a customer-facing or support role.</li>
<li>Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.</li>
<li>Experience engaging with, or presenting to, technical stakeholders or executive leaders.</li>
<li>Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, cloud AI, networking, migrations, security.</li>
<li>Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).</li>
<li>Experience building long-term technical strategies to uncover new workloads with customers.</li>
<li>Experience migrating applications and services to cloud platforms.</li>
<li>Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing).</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.</p>
<p>
As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to customers. You will serve as the customer&rsquo;s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business issues. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.<br>
<br>
In this role, you will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.</p><p>
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</p><p>
The US base salary range for this full-time position is $153,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
</p><p>Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.</p></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Develop and own the technical account plan and strategy, participating in planning and supporting targeted sales motions.</li>
<li>Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots and in-depth workshops.</li>
<li>Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.</li>
<li>Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.</li>
<li>Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Customer Engineer III, Platform, Google Cloud

JDA TSG

<div>Overview:
<div>
We have immediate opportunities for an Azure Virtual Desktop (AVD) Engineer to design, deploy, and operate enterprise-grade virtual desktop and RemoteApp solutions using Microsoft Azure Virtual Desktop, following Microsoft-supported architectures and best practices. This role is AVD-centric and focuses on host pools, session hosts, identity integration, networking, security, profile management, scaling, and operational performance. The ideal candidate has hands-on experience delivering AVD at scale and supporting customers through architecture design, migration, and steady-state operations.</div>
What You Will Do:
<ul><li>Guide customers through the planning, architecture, and adoption of Azure Virtual Desktop solutions for enterprise-scale desktop virtualization and RemoteApp delivery.</li><li>
Lead technical workshops and design sessions focused on AVD host pool strategy, session host planning, application delivery models, and end-user experience optimization.</li><li>
Advise customers on pooled and personal host pools, Windows 11 Enterprise multi-session, full desktop delivery, and RemoteApp scenarios based on workload and persona requirements.</li><li>
Provide architectural guidance across Azure compute, storage, networking, identity, and security layers to support resilient and well-governed AVD environments.</li><li>
Help customers design and operationalize FSLogix profile strategies using Azure Files or Azure NetApp Files, including performance, scalability, and profile-related troubleshooting considerations.</li><li>
Support customer migration planning from Citrix, VMware Horizon, Remote Desktop Services (RDS), and traditional physical desktop environments, including readiness assessments, workload suitability, and migration path recommendations.</li><li>
Advise on identity integration using Microsoft Entra ID, hybrid join scenarios, Active Directory, or Entra Domain Services as appropriate.</li><li>
Guide customers on securing AVD with Conditional Access, MFA, Zero Trust-aligned access controls, Microsoft Defender for Endpoint, and Azure networking controls.</li><li>
Provide recommendations for scaling plans, capacity optimization, and operational health improvements to support long-term performance and cost efficiency.</li><li>
Facilitate troubleshooting discussions across sign-in flows, session initialization, profile issues, app launch behavior, and resource contention, helping customers identify root causes and remediation paths.</li><li>
Support customers in developing automation approaches, reusable templates, and operational documentation using PowerShell, ARM/Bicep, Azure CLI, and Microsoft-native tooling.</li><li>
Collaborate with Microsoft teams, internal stakeholders, and customer contacts to ensure alignment with business goals, platform best practices, and customer success plans.</li></ul><div><b>
Key Skills &amp; Technologies</b></div><ul><li>
Virtual Desktop &amp; App Delivery: Azure Virtual Desktop, RemoteApp, pooled and personal host pools, Windows 11 Enterprise multi-session</li><li>
Profiles &amp; Storage: FSLogix, Azure Files, Azure NetApp Files</li><li>
Identity &amp; Access: Microsoft Entra ID, Hybrid Join, Active Directory, Entra Domain Services, Conditional Access, MFA</li><li>
Security &amp; Endpoint: Microsoft Defender for Endpoint, security baselines, Zero Trust access models, Intune collaboration</li><li>
Azure Infrastructure: Azure Virtual Machines, networking, subnets, NSGs, routing, storage, monitoring</li><li>
Migration &amp; Modernization: Citrix Virtual Apps and Desktops, VMware Horizon, RDS modernization, Windows 365 positioning</li><li>
Operations &amp; Automation: Azure Monitor, Log Analytics, Event Viewer, FSLogix diagnostics, PowerShell, ARM, Bicep, Azure CLI</li></ul>
Who You Are:
<ul><li>10 &ndash; 15 years of experience in virtual desktop infrastructure, endpoint modernization, or Azure infrastructure, with strong hands-on knowledge of Azure Virtual Desktop in enterprise environments.</li><li>
Experience guiding customers through AVD architecture, migration strategy, and steady-state optimization.</li><li>
Strong understanding of host pools, session hosts, FSLogix, identity-driven access, and Azure networking fundamentals.</li><li>
Familiarity working in a partner, MSP, consulting, or customer success environment where customer guidance and technical leadership are critical.</li><li>
Excellent communication skills and the ability to lead technical discussions with both engineering teams and senior stakeholders.</li><li>
Experience with Windows 365, Intune, or infrastructure-as-code is a plus.</li></ul>
What We Offer:
<ul><li>Healthcare - Comprehensive coverage for you and your family</li><li>
Employee Assistance Program - Get support when you or your family need it with counseling and coaching</li><li>
401K with company match</li><li>
Paid time off</li><li>
Paid parental leave</li><li>
Volunteer Day Off</li><li>
Life insurance - Protect your loved ones and their future</li><li>
Business travel accident insurance</li></ul>
Posted Salary Range: USD $95,000.00 - USD $110,000.00 /Yr.</div>

Azure Virtual Desktop (AVD) Customer Engineer

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.</p><p>
Job Description</p><div><p>
Customer Service Engineer
</p><p></p><p>Position Summary<br>
The Customer Service Engineer (CSE) is a key personnel role responsible for delivering a high‑quality customer experience across the AWAKEN Enterprise. This role leads multi‑channel customer engagement, manages the AWAKEN user‑facing web portal and service catalog, oversees helpdesk ticket operations, and drives continuous improvement of customer support processes. The CSE serves as the primary bridge between end users, technical teams, and Government stakeholders&mdash;ensuring customer needs are accurately captured, translated, and addressed.</p><p></p><p>
This role combines customer‑facing leadership, requirements analysis, process development, and hands‑on service delivery oversight to ensure AWAKEN meets AETC&rsquo;s standards for performance, responsiveness, and user experience.</p><p></p><p>
The Customer Service Engineer ensures AWAKEN remains a customer‑focused, user‑friendly, and mission‑aligned enterprise network, directly supporting thousands of Airmen across AETC&rsquo;s training landscape. By leading customer interaction, service catalog management, and ticketing operations, the CSE provides the high‑touch support experience necessary for modernizing AETC&rsquo;s learning ecosystem.</p><p></p><p>
Key Responsibilities</p><p>
Customer Engagement &amp; Front‑Door Management</p><ul><li>
Lead AWAKEN&rsquo;s multi‑pronged customer engagement strategy, including web‑based outreach, phone support coordination, and proactive user interaction.</li><li>
Manage the AWAKEN web portal, ensuring accurate publishing of service offerings, support resources, system information, and helpdesk access paths.</li><li>
Maintain and update the customer‑facing service catalog (.mil URL), including standard offerings, pricing, support options, and ticket submission channels.</li><li>
Serve as the primary point for collecting user input, feedback, and requirements, ensuring customers understand available AWAKEN services and processes.</li></ul><p>
Helpdesk &amp; Ticketing Oversight</p><ul><li>
Oversee the AWAKEN helpdesk ticket lifecycle across Tier 1, Tier 2, and Tier 3 engineering support.</li><li>
Ensure tickets are triaged, assigned, tracked, and resolved in alignment with SLAs and customer urgency.</li><li>
Provide reporting and trend analysis on ticket volumes, recurring issues, and customer satisfaction.</li><li>
Support implementation of an enterprise‑grade ITIL‑aligned ticketing system (e.g., ServiceNow) and ensure users can easily submit electronic tickets.</li></ul><p>
Requirements Capture &amp; Customer Needs Analysis</p><ul><li>
Engage directly with users to understand operational needs and ensure those needs are accurately documented and sized for engineering teams.</li><li>
Collaborate with technical teams to validate requirements, identify the correct services, and ensure deliverables meet customer intent.</li><li>
Develop and distribute customer surveys to measure satisfaction, identify service improvements, and support PMR reporting.</li></ul><p>
Service Quality, Process Improvement &amp; Reporting</p><ul><li>
Implement and maintain customer‑facing SOPs, support documentation, and service workflows.</li><li>
Track and report performance metrics related to customer service availability, responsiveness, and ticket resolution efficiency.</li><li>
Work closely with Program Manager and Government Technical Leads to resolve escalations and improve service delivery.</li><li>
Identify recurring issues or systemic gaps and recommend process improvements across helpdesk, network operations, and engineering teams.</li></ul><p>
Coordination With Technical Teams &amp; Government Stakeholders</p><ul><li>
Act as the liaison between users and technical groups to ensure solutions meet mission and training requirements.</li><li>
Assist in preparing customer‑related inputs for PMRs, CCBs, deployment planning, and enterprise architecture discussions.</li><li>
Ensure Government personnel have access to customer support tools and relevant dashboards as required.</li></ul>
Location: San Antonio area; located within 25 miles of JBSA‑Randolph, TX<br>
Clearance: Ability to obtain and maintain a Secret clearance<br>
Customer: Air Education and Training Command (AETC), United States Air Force<p>
Required Qualifications</p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Communications, Business, or equivalent experience.</li><li>
5+ years supporting customer‑facing IT operations in enterprise, DoD, or federal environments.</li><li>
Experience with ITIL or ITSM frameworks and ticketing systems (ServiceNow preferred).</li><li>
Strong communication skills with ability to clearly engage and support users across varying technical backgrounds.</li><li>
Demonstrated experience in documenting requirements, improving support processes, and managing service portals.</li><li>
U.S. citizen with ability to obtain a Secret clearance and USAF CAC.</li></ul><p>
Preferred Qualifications</p><ul><li>
Experience supporting Air Force, AETC, or other DoD training or network environments.</li><li>
Experience developing service catalogs, workflows, and customer support knowledge bases.</li><li>
Familiarity with AWAKEN, enterprise Wi‑Fi, network operations, or cybersecurity environments.</li><li>
Certifications such as ITIL Foundation, HDI Support Center Manager, or similar.</li></ul><p></p><div>
GDIT IS YOUR PLACE<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.<br>
<ul><li>Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>Support: An internal mobility team focused on helping you achieve your career goals</li><li>Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>Flexibility: Full-flex work week to own your priorities at work and at home</li><li>Community: Award-winning culture of innovation and a military-friendly workplace</li></ul></div>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
5 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification</div><p></p><div>
Travel Required<div>
10-25%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Customer Service Engineer

Vertiv

<p></p><div><div><div><div><div><div><div><div><div><div><div><p><b>POSITION SUMMARY
</b></p><p>A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.<br>
</p><p></p><p><b>RESPONSIBILITIES
</b></p><p><b>ROLE
</b></p><ul><li>Rely on direction to accomplish goals
</li><li>Perform a number of work-related tasks
</li><li>Capable of working under direct supervision or independently based upon training
</li><li>Maintain certifications per Job requirements
</li></ul><p><b>TECHNICAL
</b></p><ul><li>Render on site and phone assistance to customers.
</li><li>Communicate with National Technical Support on equipment issues
</li><li>Perform work related tasks according to company guidelines for scheduled maintenance
</li><li>Implement Field Change Notices according to published guidelines
</li><li>Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
</li></ul><p><b>SAFETY
</b></p><ul><li>Operate in a safe manner in accordance with published safety guidelines
</li><li>Must wear appropriate PPE as per company guidelines and accordance with job duties
</li><li>Adhere to work hours policy guidelines &ndash; &ldquo;14 hours rule&rdquo;
</li><li>Report all work related accidents or injuries within 24 hours to the appropriate personnel.
</li></ul><p><b>ADMINISTRATION
</b></p><ul><li>Provide accurate and timely reporting according to company guidelines
</li><li>Timecards, expense reports, mileage reports, ticket closure, forms et al.
</li><li>Maintain individual inventory in accordance with company policy
</li><li>Maintain company property according to company policies
</li><li>Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
</li></ul><p><b>CUSTOMER SATISFACTION
</b></p><ul><li>Provide proper and adequate communication to internal and external customers
</li><li>Provide estimated time of arrival to the customer for where applicable
</li><li>Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
</li><li>Strive to provide all customers a &ldquo;first time fix&rdquo; for their equipment
</li><li>Maintain customer satisfaction rates according to company guidelines
</li><li>Attend Customer Meetings as required
</li></ul><p><b>PERFORMANCE
</b></p><ul><li>Maximize productivity by combining service opportunities
</li><li>Complete all work in an efficient and timely manner
</li><li>Capable of making technical and commercial decisions under pressure
</li><li>Properly evaluate site and equipment for appropriate billing status
</li><li>Maintain productive utilization rate according to company guidelines
</li><li>Perform inventory cycle counts according to company guidelines
</li><li>Adhere to company dress code and safety regulations
</li><li>Meet or exceed on-site response time requirements for each customer
</li><li>Understand and comply with company startup/escalation processes and procedures
</li><li>Maintain proper and adequate level of internal communications
</li><li>Managers, co-workers, Support Services, electronic communications, et al.
</li><li>Perform several work-related tasks
</li><li>Capable of working under direct supervision or independently based upon training
</li>Maintain certifications per Job requirements<br>
<li>
</li></ul><p></p><p><b>QUALIFICATIONS
</b></p><ul><li>Required experience (one or more of the following)
</li><li>High School Diploma or G.E.D. equivalent
</li><li>HVAC &ndash; Certificate Program degree or equivalent experience in the field.
</li><li>Six years military experience in a related field
</li><li>Equivalent industry experience with EPA refrigerant license
</li><li>Basic electrical knowledge
</li><li>Interpersonal Skills
</li><li>Professional
</li><li>Reliable
</li><li>Team Player
</li><li>Familiarity with electrical / electronic test equipment and fundamentals
</li><li>Must be able to read and interpret electrical line diagrams and blueprints
</li><li>Working knowledge of OHM&rsquo;s law and HVAC theory
</li><li>Technical skills
</li><li>Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
</li><li>Elementary fix/repair techniques based on directed supervision
</li><li>Capable of completing tasks and return unit to full operating conditions based upon directed supervision
</li><li>Ability to summarize and report all work related tasks performed
</li><li>Strong skill sets:
</li><li>Communication skills
</li><li>Customer service skills
</li><li>Troubleshooting skills
</li><li>Safety procedures
</li><li>Organizational and planning skills
</li><li>Computer skills
</li>Mechanical aptitude<br>
<li>
</li></ul><p></p><p><b>PHYSICAL &amp; ENVIRONMENTAL DEMANDS
</b></p><ul><li>While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
</li><li>Extreme cold (below 32*)
</li><li>Extreme heat (above 100*)
</li><li>Noise Level (Medium / High need to shout to be heard)
</li><li>Working around moving machinery (fork-lifts, tractors)
</li><li>Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
</li><li>Work outdoors (no effective protection from weather)
</li><li>Travel is required
</li><li>Flexible schedules (weekends, evenings, and holidays)
</li><li>May have on-call responsibility
</li><li>Valid driver&rsquo;s license
</li>Must be at least 18 years old<br>
<li>
</li></ul><p></p><p>Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.<br>
</p><p></p><p><b>WORKING CONDITIONS:
</b></p><ul><li>Travel is required
</li><li>Flexible schedules (weekends, evenings, and holidays)
</li><li>May have on-call responsibility
</li><li>Valid driver&rsquo;s license
</li><li>Must be at least 18 years old</li></ul></div></div></div></div></div></div></div></div></div></div></div>

Cooling Customer Engineer-Data Center Thermal Technician

<p></p><div><div><div><div><div><div><div><div><div><div><div><p><b>POSITION SUMMARY
</b></p><p>A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.<br>
</p><p></p><p><b>RESPONSIBILITIES
</b></p><p><b>ROLE
</b></p><ul><li>Rely on direction to accomplish goals
</li><li>Perform a number of work-related tasks
</li><li>Capable of working under direct supervision or independently based upon training
</li><li>Maintain certifications per Job requirements
</li></ul><p><b>TECHNICAL
</b></p><ul><li>Render on site and phone assistance to customers.
</li><li>Communicate with National Technical Support on equipment issues
</li><li>Perform work related tasks according to company guidelines for scheduled maintenance
</li><li>Implement Field Change Notices according to published guidelines
</li><li>Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
</li></ul><p><b>SAFETY
</b></p><ul><li>Operate in a safe manner in accordance with published safety guidelines
</li><li>Must wear appropriate PPE as per company guidelines and accordance with job duties
</li><li>Adhere to work hours policy guidelines &ndash; &ldquo;14 hours rule&rdquo;
</li><li>Report all work related accidents or injuries within 24 hours to the appropriate personnel.
</li></ul><p><b>ADMINISTRATION
</b></p><ul><li>Provide accurate and timely reporting according to company guidelines
</li><li>Timecards, expense reports, mileage reports, ticket closure, forms et al.
</li><li>Maintain individual inventory in accordance with company policy
</li><li>Maintain company property according to company policies
</li><li>Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
</li></ul><p><b>CUSTOMER SATISFACTION
</b></p><ul><li>Provide proper and adequate communication to internal and external customers
</li><li>Provide estimated time of arrival to the customer for where applicable
</li><li>Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
</li><li>Strive to provide all customers a &ldquo;first time fix&rdquo; for their equipment
</li><li>Maintain customer satisfaction rates according to company guidelines
</li><li>Attend Customer Meetings as required
</li></ul><p><b>PERFORMANCE
</b></p><ul><li>Maximize productivity by combining service opportunities
</li><li>Complete all work in an efficient and timely manner
</li><li>Capable of making technical and commercial decisions under pressure
</li><li>Properly evaluate site and equipment for appropriate billing status
</li><li>Maintain productive utilization rate according to company guidelines
</li><li>Perform inventory cycle counts according to company guidelines
</li><li>Adhere to company dress code and safety regulations
</li><li>Meet or exceed on-site response time requirements for each customer
</li><li>Understand and comply with company startup/escalation processes and procedures
</li><li>Maintain proper and adequate level of internal communications
</li><li>Managers, co-workers, Support Services, electronic communications, et al.
</li><li>Perform several work-related tasks
</li><li>Capable of working under direct supervision or independently based upon training
</li>Maintain certifications per Job requirements<br>
<li>
</li></ul><p></p><p><b>QUALIFICATIONS
</b></p><ul><li>Required experience (one or more of the following)
</li><li>High School Diploma or G.E.D. equivalent
</li><li>HVAC &ndash; Certificate Program degree or equivalent experience in the field.
</li><li>Six years military experience in a related field
</li><li>Equivalent industry experience with EPA refrigerant license
</li><li>Basic electrical knowledge
</li><li>Interpersonal Skills
</li><li>Professional
</li><li>Reliable
</li><li>Team Player
</li><li>Familiarity with electrical / electronic test equipment and fundamentals
</li><li>Must be able to read and interpret electrical line diagrams and blueprints
</li><li>Working knowledge of OHM&rsquo;s law and HVAC theory
</li><li>Technical skills
</li><li>Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
</li><li>Elementary fix/repair techniques based on directed supervision
</li><li>Capable of completing tasks and return unit to full operating conditions based upon directed supervision
</li><li>Ability to summarize and report all work related tasks performed
</li><li>Strong skill sets:
</li><li>Communication skills
</li><li>Customer service skills
</li><li>Troubleshooting skills
</li><li>Safety procedures
</li><li>Organizational and planning skills
</li><li>Computer skills
</li>Mechanical aptitude<br>
<li>
</li></ul><p></p><p><b>PHYSICAL &amp; ENVIRONMENTAL DEMANDS
</b></p><ul><li>While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
</li><li>Extreme cold (below 32*)
</li><li>Extreme heat (above 100*)
</li><li>Noise Level (Medium / High need to shout to be heard)
</li><li>Working around moving machinery (fork-lifts, tractors)
</li><li>Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
</li><li>Work outdoors (no effective protection from weather)
</li><li>Travel is required
</li><li>Flexible schedules (weekends, evenings, and holidays)
</li><li>May have on-call responsibility
</li><li>Valid driver&rsquo;s license
</li>Must be at least 18 years old<br>
<li>
</li></ul><p></p><p>Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.<br>
</p><p></p><p><b>WORKING CONDITIONS:
</b></p><ul><li>Travel is required
</li><li>Flexible schedules (weekends, evenings, and holidays)
</li><li>May have on-call responsibility
</li><li>Valid driver&rsquo;s license
</li><li>Must be at least 18 years old
</li></ul><p><i>The anticipated salary range for this role in the Seattle locality is between $65,000 to $75,000 per year: geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee&rsquo;s role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay (9 days), and 401k. Additional details about total compensation and benefits will be provided during the hiring process.</i></p></div></div></div></div></div></div></div></div></div></div></div><p></p>

KONE

<div>
 A Customer Solutions Order Engineer provides technical expertise to the sales team and FL (front line) CSE, understands customer needs, and transforms these needs into optimal KONE solutions.
 <br/>
 <br/>
 CSE Engineer, Solution is part of the KONE early engagement team and ensures that KONE offerings and specifications are included in the customer&rsquo;s building specifications.
 <br/>
 <br/>
 Focusing on non-standard tendering cases, the CSE Engineer, Solution is accountable for the customer's overall solution, including integrations, solutions, services, and products. He/she takes responsibility for defining the specifications, costs, and lead times in cooperation with other front-line parties, Supply Line, and Area and Global support functions.
 <br/>
 <br/>
 CSE Engineer, Solution has a deep understanding of new KONE solutions (e.g., project management, and installation) across business lines and a holistic understanding of certain customer segments, such as retail, infrastructure, residential, office, or medical care.
 <br/>
 <br/>
 CSE Engineer, Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, and installation.
 <br/>
 <br/>
 <strong>
  Responsibilities And Key Activities
  <br/>
  <br/>
 </strong>
 Collaboration with sales:
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
  </li>
  <li>
   Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
  </li>
  <li>
   Select the correct product platform on which to make the offering
  </li>
  <li>
   Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Costing:
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for correct APF solution costs
  </li>
  <li>
   Involves CSE Engineer and system to understand the cost for integrations.
  </li>
  <li>
   Involves Supply Line, installation, and project management to understand the materials
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Specs:
 <br/>
 <br/>
 <ul>
  <li>
   Coordinates specification creation
  </li>
  <li>
   Performs initial and revised non-standard energy calculations
  </li>
  <li>
   Performs traffic analyses
  </li>
  <li>
   Accountable for technical feasibility checking
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Availability and lead times
 <br/>
 <br/>
 <ul>
  <li>
   Coordinates solution lead times from Supply Line and local sourcing
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Installability
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the proposed solution can be installed
  </li>
  <li>
   Ensures that the cost and work effort impact of installation is part of the solution&rsquo;s costing, especially in non-standard installation method cases
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Maintainability
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the proposed solution fulfills the customer&rsquo;s product lifecycle needs
  </li>
  <li>
   Identifies possible deviations from standard maintenance methods and ensures that a resolution is found
   <br/>
   <br/>
  </li>
 </ul>
 Solution planning &ndash; Compliance
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that the proposed solution fulfills local codes, regulations and safety requirements
  </li>
  <li>
   Ensures alignment with environmental regulations
  </li>
  <li>
   Ensures that the planned solution complies with KONE engineering policy
   <br/>
   <br/>
  </li>
 </ul>
 Key tasks in the KONE Delivery process
 <br/>
 <br/>
 <ul>
  <li>
   Accountable for the creation of full shop L/O drawings or Installation layouts
  </li>
  <li>
   Accountable for corporate material order engineering
  </li>
  <li>
   Coordinates and analyses change requirements (variation orders and add works); ensures that holistic proposals for the new solution design are provided
  </li>
  <li>
   Coordinates the work of all involved CSE Engineers and Specialists
  </li>
  <li>
   Proposes change order (variations and add works) sales opportunities to Project Managers
  </li>
  <li>
   Accountable for understanding the variance between the design of the site versus the reality of the site
  </li>
  <li>
   Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors
  </li>
  <li>
   Performs technical submittal documentation
  </li>
  <li>
   Accountable for material sample ordering
  </li>
  <li>
   Handles SAP Milestone management accurately
  </li>
  <li>
   Identifies Request for information (RFI) whenever applicable
  </li>
  <li>
   Coordinates with Sourcing the approval related to third-party supplier ordering and samples
  </li>
  <li>
   May participate in customer meetings if technical solution-related topics are required to be discussed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Are you the one?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum Bachelor&rsquo;s degree in Engineering or another relevant field, or several years&rsquo; experience in elevator business field operations
  </li>
  <li>
   Minimum 5 years of relevant engineering experience in elevator business field operations
  </li>
  <li>
   Excellent skills in understanding and translating customer needs (requirements) into KONE technical specifications
  </li>
  <li>
   Understanding of new construction and building modernization processes in the industry and at KONE.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  <em>
   <em>
    www.kone.com/careers
   </em>
  </em>
 </em>
</div>


Customer Solution Engineer - Major Projects

Daztech Private Limited

<p><b>Job Description:</b></p><ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li></ul><p><b>Required Qualifications:</b></p><ul><li>Minimum 1-3 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How much total experience you have?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li><li>Do you have to serve notice period?</li><li>Are you the resident of Islamabad?</li></ul><p>Work Location: In person</p>

Customer Support Engineer

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