customer engineer

Google

<div>Note: By applying to this position you will have an opportunity to share your preferred working location from the following: <b>London, UK; Manchester, UK</b>.<h3 class="jobSectionHeader"><b>
Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>10 years of experience with cloud native architecture in a customer-facing or support role.</li>
<li>Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.</li>
<li>Experience engaging with, or presenting to, technical stakeholders or executive leaders.</li>
<li>Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience selling technical solutions in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, Security.</li>
<li>Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).</li>
<li>Experience building long-term technical strategies to uncover new workloads with customers.</li>
<li>Experience migrating applications and services to cloud platforms.</li>
<li>Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing).</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2><p>
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.</p>
<p>
As a Customer Engineer (CE), you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as the customer&rsquo;s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business issues. You will drive the technical win and define the delivery and consumption plans. You will use your acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.<br>
<br>
You will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.</p><p>
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</p></div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Develop and own the technical account plan and strategy, participating in planning and supporting goal sales motions.</li>
<li>Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.</li>
<li>Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers. Continue to lead the technical engagement in the solution phase.</li>
<li>Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.</li>
<li>Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Senior Customer Engineer, Platform, FSI, Google Cloud

Entrust Corporation

<div><div><p><b>Join us at Entrust</b></p></div><div><p>
At Entrust, we&rsquo;re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.</p></div><p></p><div><p><b><br>
Get to Know Us</b></p></div><div><p>
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It&rsquo;s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.</p></div><p></p><p><b>
About the Team
</b></p><p>You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.</p><p><br>
</p><p>Our technology helps businesses verify real identities using AI and biometrics, ensuring secure remote customer and business onboarding. By assessing government-issued IDs and facial biometrics with innovative dashboards and fraud signals, we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.</p><p></p><p><b>
About the Opportunity</b>
</p><p>Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction.</p><p>
Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail.</p><p>
This role is part of a global team that provides <b>24x7x365 support</b> to our customers. Coverage for customer support may require work on some public holidays.</p><p></p><p><b>
Responsibilities:</b></p><ul><li><p><b>
Product understanding - </b>Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions.</p></li><li><p><b>
Demonstrate a Customer Experience mindset - </b>Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience.</p></li><li><p><b>
Problem solving - </b>Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services.</p></li><li><p><b>
Product improvement - </b>You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes.</p></li><li><p><b>
Tooling - </b>You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier.</p></li></ul><p></p><p><b>
Qualifications:</b></p><p><b>
Basic Qualifications</b>
</p><ul><li><p>A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role</p></li><li><p>
Empathy, and desire to help others.</p></li><li><p>
Pragmatic problem-solving and critical thinking skills.</p></li><li><p>
Diligence, patience and friendliness under time pressure.</p></li><li><p>
Time management and the ability to multitask.</p></li><li><p>
Willingness and ability to work on some public holidays as required to provide customer support.</p></li><li><p>
Strong analytical skills, familiar with system log analysis.</p></li><li><p>
Experience writing documentation for Knowledge Base and Help Centers.</p></li><li><p>
Can work independently and make decisions even when limited details are available.</p></li><li><p>
Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries.</p></li><li><p>
Sense of urgency, ability to prioritize tasks based on business priorities.</p></li><li><p>
Experience of managing customer expectations and delivering results against tight deadlines.</p></li><li><p>
Fluent spoken and written English.</p></li><li><p>
Practical experience with at least one programming language: ideally Ruby, Python or JavaScript.</p></li><li><p>
Good knowledge of SQL databases.</p></li><li><p>
Knowledge of APIs, SDKs, and web applications and how they work.</p></li><li><p>
Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
BSc/MSc in Computer Science, Engineering or other science subject.</p></li><li><p>
Familiarity with an Agile environment.</p></li></ul><p></p><div><p>
At Entrust, we don&rsquo;t just offer jobs &ndash; we offer career journeys. Here is what you can expect when you join our team:</p></div><div><ul><li><p>
Career Growth: Whether you&rsquo;re a budding developer or a seasoned expert, we&rsquo;re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.</p></li></ul></div><div><ul><li><p>
Flexibility: Life is all about balance. Whether you&rsquo;re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.</p></li></ul></div><div><ul><li><p>
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.</p></li></ul></div><p></p><div><p>
We believe in securing identities&mdash;but it doesn&rsquo;t stop there. At Entrust, we&rsquo;re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we&rsquo;re creating a community where everyone is encouraged to be themselves.</p></div><p></p><div><p><b><br>
Ready to Make an Impact?</b></p></div><div><p>
If you&rsquo;re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let&rsquo;s build a more secure world&mdash;together.</p></div><p></p><div><p><b><br>
Apply today!</b></p></div><p></p><div><p><br>
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube</p></div><p><i>
For US roles, or where applicable:</i></p><p><b>
Entrust is an </b><b>EEO/AA/Disabled/Veterans</b><b> Employer</b></p><p></p><p><i>
For Canadian roles, or where applicable:</i><b>
</b></p><p><b>Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.</b><b>
</b></p><p></p><p><i>If you require an accommodation, contact </i><i>accessibility@entrust.com</i><i>.</i></p><p></p><p><b>
Recruiter:</b></p>
Richa Srivastava<p></p>
Richa.Srivastava@entrust.com</div>

Customer Support Engineer

Gridsight

<div><div><div>Electricity grids are undergoing the most significant transformation in a century. The shift to renewables, the proliferation of rooftop solar, batteries and EVs, and the increasing complexity of distribution networks are forcing utilities to operate their grids in fundamentally new ways. Gridsight's vertical SaaS platform uses data, ML and AI to help grid operators modernise their operations and unlock transformational new capabilities. We deliver visibility into the grid edge, faster renewable connections, and real-time orchestration of distributed energy. The energy transition is a problem that will define this generation and we're at the heart of it. The opportunity is enormous ($1B+ ARR).</div><div></div><div><br>
We're embedded with over 50% of Australia's distribution networks, more than 30% in New Zealand, and have 1 of the top 5 utilities in the US as our lighthouse. Airtree led our Series A, we just closed our Series B led by a major US fund, and we're on the path to build the first truly generational utility software company.</div><div></div><p><br>
We are a lean team of builders across Australia, the US and the UK. What unites us is that we're curious, hungry and obsessed with maximising the impact we can deliver to Gridsight and the energy transition. If that sounds like you, come join us.</p><h2 class="jobSectionHeader"><b>
Why now, in the UK and Europe</b></h2><div>
Gridsight was founded in Australia five years ago. We have product-market fit at home, we are the category leader there, and we have made real inroads in the US with multiple Top 20 utilities now working with us.</div><div></div><p><br>
The UK and Europe are our newest market, and we are building here from a standing start.</p></div><div><h2 class="jobSectionHeader"><b><br>
About the role</b></h2><div>
Pilots here are moving from proposal to deployment with network operators. This role sits between electrical engineering thinking and real customer problems: turning analysis into insight a DNO or DSO can see, trust and act on, and working out how our product and data land in a market that is new for our models.</div><div><br>
In our established customer teams, this work runs alongside Power Engineers on live accounts. Here it is a founding seat, forward deployed with the customer, with scope to decide how delivery in this region should work. You will be close to customers, close to the sales conversations that open them, and close to the product decisions that shape what we build next.</div><p><br>
You will not inherit a playbook. You will write the one the next three hires use.</p><h2 class="jobSectionHeader"><b>
What you'll do</b></h2><ul><li>
Turn network data (AMI, network topology and other asset telemetry) into clear analysis and visualisations that help a DNO or DSO understand the real state of its grid.</li><li>
Stretch across the whole customer relationship: pre-sales, pilots, and full deployments.</li><li>
Take the technical solution designed with Power Engineers and execute it end to end with the customer. You own the delivery, not only the analysis.</li><li>
Wrangle messy, incomplete, real-world network data into something reliable, and be straight about data quality where it matters.</li><li>
Sit close to customers in pilots and early deployments: run working sessions, present findings, and translate between technical and non-technical audiences.</li><li>
Shape how our data model and platform fit UK and European network operators and their regulatory context, and feed the recurring patterns back to Product.</li><li>
Build the delivery playbook for the region as you go, so the next hires move faster than you did.</li></ul><h2 class="jobSectionHeader"><b>
Who you are</b></h2><div><b>
Must-haves</b></div><ul><li><b>
Strong analytical and data craft.</b> You&rsquo;ll have the data toolkit for real analysis, transformation and validation of messy datasets. Hands-on, not directing.</li><li><b>
A bias for the most direct path to value.</b> You work out what matters and why before working out how, and you do the simple thing first. You can point to ambiguous problems you turned into delivered outcomes, not only researched ones.</li><li><b>
Commercial instincts.</b> Comfortable in pre-sales conversations, prioritising by value to the customer and to us, and credible as much in front of a prospect as for a live customer.</li><li><b>
Excellent customer-facing communication.</b> You can explain complex analytics plainly, facilitate a room, and hold credibility with senior stakeholders.</li><li><b>
Fast, demonstrable learning velocity in unfamiliar technical territory.</b> Deep power systems expertise is not required. Building enough grid context quickly to find where the value is, and to design solutions rather than only execute them, is.</li><li><b>
A demonstrated reason to be in energy.</b> We don't need years in the sector. We do need to believe you would choose this problem.</li><li><b>
AI-native working practices.</b> You use AI and agentic tooling to move faster on analysis, prototyping, testing and documentation, and you hold a real method for checking correctness rather than trusting output.</li><li><b>
Comfortable as an early hire.</b> No established process, nobody above you doing the delivery, and no manager in the room to escalate to.</li></ul><div><b>
Strongly preferred</b></div><ul><li>
Exposure to the energy sector, grid data, DER, digital twins, or energy-data infrastructure.</li><li>
Experience owning outcomes with external customers or clients.</li></ul><div><b>
Nice-to-haves</b></div><ul><li>
ML or data science depth.</li><li>
Experience with modern data tooling.</li><li>
Familiarity with UK or European energy regulation and the DNO/DSO context.</li></ul><h2 class="jobSectionHeader"><b>
How we work</b></h2><div>
We deliver work we take pride in, shipped at pace. Everyone owns outcomes end to end. We take on interesting, high stakes problems but they don't come with instructions or a playbook. We seek the fastest path to value for the customer and take it.</div><p><br>
If you want real problems, real pace and the opportunity to do your life's work, we want to meet you.</p><h2 class="jobSectionHeader"><b>
What we offer</b></h2><ul><li>
Competitive salary. We hold high expectations, but pay accordingly.</li><li>
Meaningful ESOP so you share in the growth of Gridsight.</li><li>
Work-from-home allowance, health and wellness allowance, bi-annual in-person working weeks.</li><li>
A central London office and a flexible hybrid arrangement. We&rsquo;re hiring founding team members in the region, so we do want you in the room with customers and with each other.</li><li>
Trips to co-work with colleagues in Australia and the US.</li></ul></div></div>

Founding Customer Solutions Engineer

ARMADA

<div><div><p><b>About the Company</b></p>
<div>
<p>Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada's solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.</p>
<p>
With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.</p>
<p>
Working at Armada means taking ownership, driving autonomy, and delivering impact. You'll tackle challenges that haven't been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada's mission to bridge the digital divide for customers around the world.</p></div></div><p></p><h3 class="jobSectionHeader"><b><br>
About Armada</b></h3>
<p>
Armada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada's AI Factory, which partners with Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI workloads securely, efficiently, and close to where data is generated.</p>
<p>
United Arab Emirates is Armada's operational anchor for the ME region. As we scale, we are intentionally building a team of senior, versatile operators who can both get systems live and own customers long-term. This role is designed for engineers who want full lifecycle ownership, not narrow scope.</p><h3 class="jobSectionHeader"><br>
<b>
Role Overview</b></h3>
<p>
The Senior Customer Solutions Engineer, Edge AI is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership for Armada customers across ME. This role combines the intensity and depth of a Forward Deploy Engineer with the long-term customer ownership of a Technical Account Manager.</p>
<p>
In the early phases of customer engagement, this role leads deployments, platform bring-up, and initial workload execution. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, and expansion.</p>
<p>
This role reports into the Sr. Director of Customer Success &amp; Delivery, EMEA &amp; ANZ and is intentionally designed to avoid split ownership between deployment and post-sale success. Success is measured by speed to production, customer confidence, platform adoption, retention, and expansion.</p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3>
<p><b>
Deployment execution and platform bring-up</b></p>
<ul>
<li>Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service</li>
<li>Own on-site and in-country deployments across Saudi Arabia and the broader ME region</li>
<li>Own infrastructure bring-up, platform configuration, and production readiness validation</li>
<li>Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers</li>
</ul>
<p><b>Technical account ownership and customer success</b></p>
<ul>
<li>Serve as the primary technical point of contact for assigned customers post go-live</li>
<li>Own the technical success plan, adoption milestones, and operational maturity roadmap</li>
<li>Build trusted, long-term relationships with customer engineering, IT, OT, and security team</li>
<li>Lead technical governance discussions, roadmap planning, and platform optimization conversations</li>
</ul>
<p><b>Joint Success Plan ownership</b></p>
<ul>
<li>Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer</li>
<li>Align deployment milestones, platform adoption, and operational maturity to customer business objectives</li>
<li>Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking</li>
<li>Regularly review progress against success plans with customer stakeholders and Armada leadership</li>
<li>Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning</li>
<li>Surface risks, dependencies, and blockers early and drive resolution with clear ownership</li>
</ul>
<p><b>Time-to-value acceleration and adoption</b></p>
<ul>
<li>Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production use cases</li>
<li>Drive adoption across new workloads, business units, and countries</li>
<li>Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS</li>
</ul>
<p><b>Operational excellence and reliability</b></p>
<ul>
<li>Ensure customer environments remain stable, secure, and production-ready</li>
<li>Proactively identify scaling risks, architectural gaps, and technical debt</li>
<li>Coordinate with Product, Engineering, and Support teams to resolve issues efficiently</li>
</ul>
<p><b>Sovereign data, security, and compliance execution</b></p>
<ul>
<li>Operate confidently within Saudi and regional sovereign data and security requirements</li>
<li>Support security validation, audits, and governance processes as required by customers</li>
<li>Maintain disciplined access control, documentation, and operational hygiene</li>
</ul>
<p><b>Field leadership and mentorship</b></p>
<ul>
<li>Act as a senior technical presence for ND8 customers, setting the bar for execution and professionalism</li>
<li>Mentor junior FDEs, TAMs, and delivery engineers as the region scales</li>
<li>Contribute to deployment standards, runbooks, and repeatable best practices</li>
</ul>
<p><b>Cross-functional collaboration</b></p>
<ul>
<li>Partner closely with the Sr. Director of Customer Success &amp; Delivery, EMEA &amp; ANZ on customer priorities and escalations</li>
<li>Work with Sales on expansion planning while maintaining a trusted post-sale posture</li>
<li>Provide structured feedback to Product and Engineering based on real customer usage</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Qualifications and Experience</b></h3>
<ul><li>8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles</li>
<li>Proven ability to own both hands-on delivery and long-term customer technical relationships</li>
<li>Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute</li>
<li>Strong troubleshooting skills in live, production environments</li>
<li>Experience working directly with customers in regulated, high-stakes settings</li>
<li>Willingness to travel across Saudi Arabia and the broader ME region</li>
<li>Clear, confident communication style suitable for executive and engineering audiences</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Preferred Experience</b></h3>
<ul><li>Experience with edge compute, modular data centers, or distributed infrastructure</li>
<li>Familiarity with AI workloads, GPU clusters, and high-performance computing environments</li>
<li>Exposure to sovereign or national-scale customer environments</li>
<li>Experience operating in UAE, Saudi Arabia or across ME</li>
<li>Comfort operating with ambiguity and owning outcomes end to end</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
What Success Looks Like</b></h3>
<ul><li>Customer environments reach production quickly and operate reliably</li>
<li>The same engineer who deploys the platform remains the trusted technical owner</li>
<li>Adoption expands across sites, workloads, and teams without handoff friction</li>
<li>Customers view Armada as a strategic AI infrastructure partner due to consistent technical ownership</li></ul><p></p><div><p><b><br>
You're a Great Fit if You're</b></p>
<ul>
<li>A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge</li>
<li>A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a &quot;get-it-done&quot; attitude</li>
<li>Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company</li>
<li>A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda</li>
<li>Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you</li></ul><br>
<p></p>
<p><b>
Equal Opportunity Statement</b></p>
<p>
At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.</p><br>
<p></p>
<p><b>
Unsolicited Resumes and Candidates</b></p>
<p>
Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.</p></div></div><p></p>

Senior Customer Solutions Engineer, Edge AI

clickhouse

<div><div><h3 class="jobSectionHeader"><b>About ClickHouse</b></h3>
<p>
Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads.</p>
<p>
The company's sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla.</p>
<p>
We're on a mission to transform how companies use data. Come be a part of our journey!</p></div><p>
ClickHouse welcomed Langfuse, the leading open-source platform for tracing, evaluation, and observability, to strengthen its position in the AI infrastructure and LLM observability ecosystem. With ClickHouse and Langufuse scaling to power enterprise AI workloads, we're growing our support team to provide a world-class experience for our expanding customer base, with unified expertise across database infrastructure and AI observability.</p>
<p>
We are seeking a Technical Customer Support Engineer to join our global Support Engineering team in a hybrid role spanning both ClickHouse and Langfuse ecosystems. In this position, you will support customers across EMEA and globally in the Americas and APJ when support is needed or coverage overlaps. You'll be handling technical issues and solutions, ranging from core ClickHouse database requests to helping thousands of AI product teams succeed with tracing &amp; evals in Langfuse. You will own a wide array of responsibilities, including front-line troubleshooting, community support, pre- and post-sales technical activities, and partnering on deeply technical POCs, and suggesting improvements to how we do things in Support at ClickHouse.</p>
<p><b>
What You'll Be Doing</b></p>
<ul>
<li>Supporting and guiding our ClickHouse &amp; Langfuse users, customers, and prospects via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within required Service Level Agreements (SLAs) as part of a global on-call coverage rotation.</li>
<li>Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.</li>
<li>Work closely with our global Support Services, Engineering, Go-to-Market, and Product Management teams to help define the functionality required by users and customers.</li>
<li>Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers.</li>
<li>Escalate bugs to product engineering and close the loop with the customer once shipped.</li>
<li>Go through deep technical integration/implementation questions together with our customers and directly within their codebases.</li>
<li>Build strong, trusted relationships with colleagues, customers, and partners across the developer ecosystem</li>
</ul>
<p><b>What You Bring</b></p>
<p>
For ClickHouse &amp; Core Infrastructure:</p>
<ul>
<li>Databases &amp; OLAP Systems: Hands-on experience with databases, OLAP, or distributed systems (ClickHouse, SQL engines, or cloud-native SaaS infrastructure).</li>
<li>Systems Fundamentals: Strong software engineering fundamentals (CS, Data Science degree, or comparable hands-on project experience) with comfort reading code, working with data pipelines (e.g., Kafka, Spark), or debugging cloud infrastructure (AWS/GCP/Azure).</li>
<li>Distributed &amp; Operational Rigor: Comfort working in a global, remote-first team aligned to SLA coverage, on-call needs, and async communication.</li>
</ul>
<p>For Langfuse &amp; AI Observability:</p>
<ul>
<li>LLM Tooling &amp; Application Dev: Genuine curiosity for LLM application development with hands-on experience building, debugging, or evaluating LLM-powered products using frameworks like Python, TypeScript, LangChain, LlamaIndex, or Vercel AI SDK.</li>
<li>Tracing, Evals &amp; Developer Tooling: Familiarity with LLM observability/eval tooling, prompt workflows, model provider APIs (OpenAI, Anthropic), or OpenTelemetry-style tracing to unblock AI-product teams.</li>
<li>Technical Support &amp; Communication: Strong written communication across registers. You have concise Slack troubleshooting, clear long-form docs/guides, and a customer-first mindset to unblock engineers.</li>
</ul>
<p><b>Bonus Points</b></p>
<ul>
<li>Experience with OSS and open-source technologies, as a user, community member, or contributor</li>
<li>Experience with ClickHouse</li>
<li>Experience with Langfuse specifically, or with LLM observability/eval tooling more broadly.</li>
<li>Experience with AWS, GCP, or Azure.</li>
<li>Experience with data pipeline technologies such as Kafka, Kinesis, Spark, or RabbitMQ.</li>
</ul><div><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
For roles based in the <b>United States</b>, the typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed.</p>
<p>
These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments.</p>
<p>
An individual's placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.</p>
<p>
If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com.</p>
<h3 class="jobSectionHeader"><b>
Perks</b></h3>
<ul><li><b>Flexible work environment</b> - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries.</li>
<li><b>Healthcare</b> - Employer contributions towards your healthcare.</li>
<li><b>Equity in the company</b> - Every new team member who joins our company receives stock options.</li>
<li><b>Time off</b> - Flexible time off in the US, generous entitlement in other countries.</li>
<li><b>A $500 Home office setup </b>if you're a remote employee.</li>
<li><b>Global Gatherings </b>&ndash; We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.</li>
</ul>
<p><b>Culture - We All Shape It</b></p>
<p>
As part of a rapidly scaling start up, you will be instrumental in shaping our culture.</p>
<p>
Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what's happening at ClickHouse.</p>
<p><b>
Equal Opportunity &amp; Privacy</b></p>
<p>
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>
<p>
Please see here for our Privacy Statement.</p></div></div>

Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA

OpenAI

<div>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 OpenAI&rsquo;s Applied AI Engineering team helps organizations turn frontier AI capabilities into safe, reliable, and high-impact production systems. We work with customer executives, product and engineering teams, security leaders, and transformation teams to identify valuable opportunities, accelerate technical implementation, and scale what works.
 <br/>
 <br/>
 Enterprise deployments are defined by complexity rather than any one industry: existing architectures, diverse data environments, security and governance requirements, multiple stakeholder groups, and organization-wide change. We turn lessons from these deployments into better products and reusable patterns for customers everywhere.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As an Applied AI Engineer you will partner directly with leading organizations to design, build, and deploy AI systems that deliver measurable business outcomes. You will combine deep technical judgment, hands-on engineering, and customer leadership to take ambitious ideas from use-case selection and architecture through prototyping, evaluation, production launch, and scale.
 <br/>
 <br/>
 You will write and debug code, build evaluation systems, resolve complex integrations, and guide decisions involving model behavior, reliability, latency, cost, safety, security, governance, and operational readiness. Success is measured by production systems, sustained adoption, and meaningful customer impact&mdash;not simply activity or successful demonstrations.
 <br/>
 <br/>
 This is a rare opportunity to work on consequential real-world deployments at the frontier of AI while directly influencing how OpenAI&rsquo;s products evolve.
 <br/>
 <br/>
 <strong>
  This role is based in London. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees
  <br/>
  <br/>
 </strong>
 <strong>
  In This Role, You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner directly with enterprise customers to identify high-value opportunities and translate them into technical architectures, implementation plans, evaluation strategies, and measurable success criteria.
  </li>
  <li>
   Design, build, and deploy AI systems that solve important customer problems and produce measurable business outcomes.
  </li>
  <li>
   Work hands-on in code to build prototypes, evaluation harnesses, reference implementations, integrations, and production accelerators.
  </li>
  <li>
   Make sound technical decisions across models, agents, retrieval, tools, data, reliability, observability, latency, cost, safety, security, and governance.
  </li>
  <li>
   Diagnose complex implementation challenges, reproduce failures, test hypotheses, and drive blockers toward resolution.
  </li>
  <li>
   Help customers progress from promising prototypes to reliable production systems, sustained adoption, and scaled impact.
  </li>
  <li>
   Partner closely with customer engineering teams and OpenAI Product, Research, Engineering, Security, and go-to-market teams, translating deployment experience into high-signal product feedback.
  </li>
  <li>
   Create reusable architectures, tooling, playbooks, and technical guidance that accelerate future enterprise deployments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You&rsquo;ll Thrive In This Role If You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have a demonstrated track record of designing, building, and delivering AI or machine-learning systems in enterprise environments, including taking systems from prototype to production. Relevant backgrounds may include applied AI or ML engineering, forward-deployed engineering, software engineering, customer engineering, solutions architecture, or technical consulting.
  </li>
  <li>
   Can point to substantial personal contributions in code, architecture, evaluation, debugging, or production engineering&mdash;not only program or stakeholder management.
  </li>
  <li>
   Are highly proficient in Python and comfortable working across an AI application stack; experience with JavaScript, TypeScript, or another relevant language is valuable.
  </li>
  <li>
   Understand how to evaluate AI systems systematically using representative data, graders, production signals, and human judgment.
  </li>
  <li>
   Have navigated enterprise production requirements such as integrations, reliability, observability, security, privacy, data governance, performance, and cost.
  </li>
  <li>
   Can connect technical decisions to customer workflows, adoption, and measurable business outcomes.
  </li>
  <li>
   Communicate with clarity and credibility across hands-on engineers, technical leaders, security teams, product leaders, and executives.
  </li>
  <li>
   Bring high agency, strong technical judgment, and end-to-end ownership in ambiguous environments.
  </li>
  <li>
   Learn quickly, challenge assumptions constructively, and collaborate with humility; experience in a particular industry or with OpenAI products is not required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About OpenAI
  <br/>
  <br/>
 </strong>
 OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
 <br/>
 <br/>
 We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
 <br/>
 <br/>
 For additional information, please see OpenAI&rsquo;s Affirmative Action and Equal Employment Opportunity Policy Statement.
 <br/>
 <br/>
 Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
 <br/>
 <br/>
 To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
 <br/>
 <br/>
 We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
 <br/>
 <br/>
 OpenAI Global Applicant Privacy Policy
 <br/>
 <br/>
 At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
 <br/>
 <br/>
</div>


Applied AI Engineer

C3 AI

<div><div><p>C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: <b>C3 AI</b></p></div><p>
C3 AI is looking for a <b>Software Engineer</b> to join our support team in Bengaluru. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.</li>
<li>Perform debugging, troubleshooting, modifications and unit testing of applications and</li>
<li>Assess and prioritize customer product change requests and validate in advance of customer</li>
<li>The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.</li>
<li>Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.</li>
<li>Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal</li>
<li>Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Bachelor's degree required; advanced degree</li>
<li>2+ years of experience (6+ for a Senior Engineer) in software application</li>
<li>Software product support</li>
<li>JavaScript and Python</li>
<li>Proficient with test automation</li>
<li>Proven experience in cross-organizational</li>
<li>Proven ability to work effectively in a dynamic, fast-paced</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Experience supporting or deploying enterprise-scale applications in production.</li>
<li>Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).</li>
<li>Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.</li>
</ul>
<p><b>C3 AI provides a competitive compensation package and excellent benefits</b><b>.</b></p><div><p>
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.</p></div></div>

Software Engineer - Customer support

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