customer experience agent

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Disruptive IT LLC

Overview Core Platform Expertise<ul><li>Oracle Siebel CRM (Contact Center / Call Center modules)Strong hands-on experience configuring and supporting Siebel for high-volume customer service environments.</li><li>Siebel Tools</li><li>Business Components, Business Objects</li><li>Applets, Views, Screens</li><li>Workflows and Runtime Events</li><li>Task UI and service workflows</li><li>Scripting (eScript / Siebel VB)</li><li>Data Model and Configuration</li><li>Extension tables</li><li>Joins and links</li><li>Picklists, LOV management</li><li>Data validation and business rules</li></ul>Contact Center Capabilities<ul><li>Experience implementing and supporting agent workflows including:</li><li>Case / Service Request management</li><li>Customer interaction history</li><li>Knowledge management integration</li><li>Complaint and escalation workflows</li><li>Agent desktop configuration</li><li>Omnichannel interaction management</li><li>Understanding of how Siebel supports:</li><li>inbound call workflows</li><li>agent screen-pops</li><li>guided resolution processes</li><li>customer 360 views</li></ul>CTI and Telephony IntegrationExperience integrating Siebel with telephony platforms using Computer Telephony Integration (CTI).Typical environments include:<ul><li>Siebel CTI Toolbar</li><li>Open UI integrations</li><li>Telephony platforms such as:</li><li>Cisco UCCE / UCCX</li><li>Avaya</li><li>Genesys</li><li>NICE</li></ul>Capabilities include:<ul><li>screen-pop configuration</li><li>call event handling</li><li>agent state management</li><li>interaction logging</li></ul>Integration and MiddlewareExperience integrating Siebel with enterprise systems.Technologies may include:<ul><li>Siebel EAI</li><li>Web Services (SOAP / REST)</li><li>Integration Objects</li><li>XML messaging</li><li>JMS / middleware platforms</li><li>Oracle SOA Suite</li><li>API integrations with billing, identity, and customer systems</li></ul>Performance and ScalabilityExperience supporting large contact center deployments.Skills include:<ul><li>Siebel performance tuning</li><li>SQL and database optimization (Oracle DB)</li><li>Batch processing and EIM</li><li>Workflow performance tuning</li><li>Load troubleshooting for high agent concurrency</li></ul>Deployment and ArchitectureExperience in enterprise Siebel environments including:<ul><li>Siebel Server architecture</li><li>Gateway / Application Interface</li><li>Open UI deployments</li><li>Multi-environment release management</li><li>Dev / Test / Prod lifecycle</li></ul>Experience working with:<ul><li>Linux / Unix server environments</li><li>Web servers (Apache / Tomcat)</li><li>CI/CD or release automation</li></ul>Contact Center Operations UnderstandingMid-to-senior candidates should also understand operational realities:<ul><li>agent productivity workflows</li><li>call center KPIs</li><li>escalation processes</li><li>regulatory environments (healthcare, financial services, government)</li></ul>Preferred ExperienceSiebel Open UI customizationJavaScript developmentSiebel upgrade or modernization projectsMigration to cloud or hybrid architecturesExperience with large government or enterprise customer service platformsPay: $50.00 - $115.00 per hourWork Location: Remote

Oracle Siebel Contact Center – Mid to Senior Level

State Farm

<div><div><div>Benefits:</div>
<ul><li>Paid time off</li>
<li>Bonus based on performance</li>
<li>Training &amp; development</li>
</ul></div><div><div>Position Overview 
</div><div>Do you have aspirations to run your own business? If so, you may want to consider working in the office of Davina Baldwin - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself. 
</div><div>Responsibilities 
</div><ul><li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li>
<li>Work with the agent to establish and meet marketing goals.</li>
<li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li>
</ul><div>As an Agent Team Member, you will receive... 
</div><ul><li>Simple IRA</li>
<li>Hourly pay plus commission/bonus</li>
<li>Health benefits</li>
<li>Paid time off (vacation and personal/sick days)</li>
</ul><div>Requirements 
</div><ul><li>Successful track record of meeting sales goals/quotas preferred</li>
<li>Excellent communication skills - written, verbal and listening</li>
<li>Detail oriented</li>
<li>Experience in a variety of computer applications, particularly Windows</li>
<li>Ability to assess customer needs and conduct effective interviews</li>
<li>Ability to explain complex financial issues in understandable terms</li>
<li>Bilingual - Spanish preferred</li>
<li>Property and Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
<li>Associate's degree or higher preferred</li>
</ul><div>If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. 
</div><div>This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents&rsquo; employees are not employees of State Farm.</div>
</div>
Flexible work from home options available.</div>

Account Representative - State Farm Agent Team Member

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Application deadline: May 14, 2026 
 
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. 
 
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect! 
 
The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist &amp; Partner (ASP) org, which works backwards from our customer&rsquo;s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. 
 
A critical dimension of this role is Customer Data Readiness &mdash; assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect deployments. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
Key job responsibilities 
<ul><li>Customer Engagement: Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness. Translate findings into actionable implementation plans.
</li><li>Customer Data Readiness: Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets (CRMs, knowledge bases, ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
</li><li>Agentic AI Implementation: Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.
</li><li>A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g., billing agents, order management agents, IT support agents), enabling multi-agent workflows that span organizational boundaries.
</li><li>Integration Development: Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect Amazon Connect AI agents with customer data systems (CRMs, ERPs, databases, knowledge bases).
</li><li>Cloud Data Access: Architect secure access patterns to cloud-based data systems to power AI agent tool use and retrieval-augmented generation (RAG).
</li><li>Agentic IDE Proficiency: Leverage agentic development environments such as Kiro (and similar AI-assisted IDEs) to accelerate development workflows, including spec-driven development, agent hooks, MCP server configuration, and AI-assisted code generation.
</li><li>Pre-Production Validation: Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment.
</li><li>Field Enablement: Share learnings, delivering technical deep-dives, and mentoring other SAs on agentic AI implementation patterns.
</li></ul> 
A day in the life 
<ul><li>Conducting data readiness assessments, identifying gaps in knowledge base coverage, and recommending data preparation steps before AI agent configuration
</li><li>Designing prompt strategies and evaluating model performance across different foundation models
</li><li>Building Lambda functions and API integrations that serve as tools for AI agents
</li><li>Configuring MCP servers to expose customer APIs, databases, and tools in a standardized format for agent consumption
</li><li>Designing A2A workflows where Amazon Connect agents hand off to or collaborate with specialized agents across the customer's enterprise
</li><li>Configuring knowledge bases and data connectors for RAG-powered agent responses
</li><li>Running evaluation frameworks to measure AI agent accuracy, latency, and customer satisfaction
</li><li>Conducting architecture reviews and providing prescriptive guidance for production readiness
</li><li>Documenting implementation patterns and contributing to the team's knowledge base
</li></ul> 
About the team 
The Applied AI Solutions Architecture team is part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features.
 
 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing</li><li>Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Knowledge of distributed systems design and implementation or equivalent</li><li>Knowledge of large scale automation and workflow management or equivalent</li><li>Knowledge of database design and implementation or equivalent</li><li>Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers</li><li>Experience architecting, migrating, transforming or modernizing customer requirements to the cloud</li><li>Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)</li><li>Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, CO, Denver - 182,800.00 - 247,300.00 USD annually 
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually 
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, VA, Herndon - 182,800.00 - 247,300.00 USD annually 
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div>

Principal Applied AI Solutions Architect, Amazon Connect

REGAL

<div>
 ABOUT US:
 
 
 Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations &ndash; with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie&rsquo;s List, HomeAdvisor and Handy) to over $1.5B in revenue.
 
 
 Based in Manhattan, we&rsquo;re building an in-person culture of entrepreneurs who want to win and build something meaningful. We&rsquo;re backed by top investors including Founder Collective, Homebrew and Emergence Capital.
 
 
 Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
 
 
 
 ABOUT THE ROLE:
 
 
 We believe that ten years from now, 90% of businesses interactions with their customers will be handled by autonomous AI Agents. This role is at the forefront of defining those AI Agents that all of us will speak to.
 
 
 The AI Agent Product Specialist role starts with two weeks of intensive training where you will learn to build AI Agents using the Regal AI Agent Platform. Get up to speed on our prompting best practices, function building, and the Regal Operating System. From then on, you&rsquo;re writing the script. We view this role as a jumping off point for entry-level talent looking to start their careers in the exploding field of AI. After 1-2 years in this role, you will be prepared to take on more senior roles at Regal in engineering, product management or customer success.
 
 
 AI Product Specialists at Regal own the creation and refinement of voice prompts, and conversation flows of AI Agents. You&rsquo;ll blend prompt engineering techniques with user-focused product sense to deliver natural, brand-aligned interactions that meet business objectives. You&rsquo;ll become an expert at the different settings/toggles/techniques that STT providers, TTS providers and LLMs expose to tune the performance of AI Agents. And with new use cases, you&rsquo;ll pioneer new prompt engineering techniques, build new functions and deliver product feedback to the Regal product and engineering teams on new feature sets to enhance AI Agent performance. Finally, you&rsquo;ll own Quality Control and testing of AI Agents to ensure they meet quality standards.
 
 
 
 RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Understand customer requirements: Work with AI Forward Deployed engineers to understand customer use cases, requirements for AI agents and their business objectives. Review customer&rsquo;s existing human agent call recordings, scripts, training documents, FAQs/knowledge bases and brand guidelines to inform their AI Agent
 </li>
 <li>
 Shape Conversational Experiences: Build AI Agents on the Regal AI Agent Platform leveraging prompt engineering and conversational flows; tune AI agent settings (STT, LLM, TTS) to achieve the conversational quality that is Regal&rsquo;s signature and that meets customer&rsquo;s requirements and business objectives.
 </li>
 <li>
 Build Custom Functions/Tooling: Understand the limitations of LLMs and where code is needed to achieve certain use cases/performance. Use your coding chops to build custom functions that allow your AI Agents to take actions such as validate zip code, schedule callback, update profile
 </li>
 <li>
 QA Test: Develop test cases and thoroughly test your AI Agents to ensure they pass Regal and the customer&rsquo;s quality bar. Develop tooling, where needed, to scale QA testing and deliverables to build customers&rsquo; confidence in AI Agents so they don&rsquo;t have to put QA hours against it
 </li>
 <li>
 Iterate &amp; Learn: Review agent performance in partnership with AI Forward Deployed Engineer who owns the client relationship. Iterate the AI Agent based on customer success criteria
 </li>
 <li>
 Codify Best Practices: Leverage, share, and document best practices for building AI Agents and achieving certain use cases. Participate in prompt engineering forums and research best practices to add to our own techniques. Document what we&rsquo;ve learned in a digestible way for internal and external consumption
 </li>
 <li>
 Deliver Product Feedback: Work closely with Regal PMs and Engineers to give feedback on the Regal AI Agent Platform. As the primary user of the product, you&rsquo;ll spot issues, product gaps, and new capabilities that will help you deliver better performing AI Agents faster - help inform these features!
 </li>
 <li>
 Support Sales Demos: Work with the sales team to build AI Agent MVPs during the sales process to demo agent capabilities to prospects
 
 
 
 
 
 </li>
 </ul>
 
 ABOUT YOU:
 
 
 
 <ul>
 <li>
 Technical Chops: You&rsquo;ve received a Bachelor&rsquo;s or Master&rsquo;s degree in a technical field (i.e. Computer Science, Engineering, Data Science) or have equivalent experience with prompt engineering
 </li>
 <li>
 Professional Work Experience: You have 1-2 year(s) of work or internship experience at start-up tech companies, or impressive personal/school projects that you can provide documentation for
 </li>
 <li>
 Demonstrated Curiosity for AI &amp; Voice: You&rsquo;re excited about the potential of Voice AI, and keep up with the latest products in the space. You&rsquo;ve experimented with conversational design or prompt engineering for a school, work or personal project.
 </li>
 <li>
 Analytical Thinking &amp; Problem Solving: You see beyond the immediate ask, being able to break down problems into their component parts and tackle them iteratively. The ideal candidate likes to tinker and try new approaches, borrowing ideas from others and building from their own previous experiences
 </li>
 <li>
 Time Management Skills: You know how to prioritize among competing tasks (or ask for help when needed), manage deadlines, and proactively keep your team &amp; other stakeholders in the loop
 </li>
 <li>
 Relentless Ownership: You own accountability for the success of your work, making smart trade-offs, iterating quickly, and doing whatever it takes to ship on time. &ldquo;Not my problem&rdquo; isn&rsquo;t in your vocabulary
 </li>
 <li>
 Entrepreneurial DNA: You&rsquo;re considering being a founder one day. You thrive in fast-paced, ambiguous environments and absorb everything. Adaptability and growth mindset are qualities that help you navigate change and complexity with ease
 
 
 
 
 
 </li>
 </ul>
 
 AI Product Specialist vs. AI Forward Deployed Engineer - What's the Difference?
 
 
 
 <ul>
 <li>
 The AI Product Specialist is more internal-facing, part of a centralized team using the Regal AI Agent Platform to build and test AI agents, codifying best practices and processes for AI Agent development and QA testing, and giving feedback to our product and engineering teams on how the platform needs to evolve (as well as building demos for the sales and marketing teams and working on internal projects). AI Product Specialists have a technical degree, but only 0-2 years of previous experience.
 </li>
 <li>
 The AI Forward Deployed Engineer is more customer-facing, owning the launch and overall success of each AI Agent deployment and customer relationship, ensuring AI Agents can successfully integrate into the customer&rsquo;s existing systems and workflows and achieve their business goals (as well as growing revenue by identifying more use cases and opportunities for AI Agents). AI Forward Deployed Engineers have 3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant) or have PM experience in a tech environment
 
 
 
 
 
 </li>
 </ul>
 
 BENEFITS/PERKS:
 
 
 
 <ul>
 <li>
 We care about your health!
 </li>
 <li>
 Medical, Dental, and Vision plans - 80% covered by the company
 </li>
 <li>
 Flexible PTO &amp; 11 paid holidays/year
 </li>
 <li>
 We care about future you!
 </li>
 <li>
 401k Plan
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 Pre-tax commuter benefits
 </li>
 <li>
 We care about connection!
 </li>
 <li>
 In-office breakfast and snacks daily
 </li>
 <li>
 Happy hours, team outings, &amp; annual off-sites
 </li>
 <li>
 Complete laptop workstation
 </li>
 <li>
 &amp; more to come!
 
 
 
 
 
 </li>
 </ul>
 
 POSITION LOCATION &amp; OFFICE DETAILS:
 
 
 This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and encouraged 5x/week.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.
</div>

AI Product Specialist

Nordic Consulting

<div>Make a difference. Be happy. Grow your career.<h1 class="jobSectionHeader">
Job Summary</h1>
The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems. The agent responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation. The agent provides effective and timely resolution of users&rsquo; problems, queries, or complaints. The agent assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.<h1 class="jobSectionHeader">
CLINICAL SERVICE DESK AGENT I</h1>
The Clinical Service Desk Agent answers calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Utilize excellent customer service skills and exceed customers&rsquo; expectations.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
The Clinical Service Desk Agent will be responsible for, but not be limited to:<ul><li>
Providing a high level of professionalism and customer service</li><li>
Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs</li><li>
Taking end user calls regarding questions or issues, resolving the issue during the call, or adequately documenting and transitioning the issue, following escalation protocols, as needed</li><li>
Walking end user through problem solving or workflow process</li><li>
Accurately documenting pertinent information for requests and incidents in relevant ticketing system(s)</li><li>
Quickly identify and escalate high-priority issues to appropriate team</li><li>
Documenting investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues</li><li>
Maintaining and expanding knowledge of help desk procedures and services</li><li>
Making good faith effort at resolving more complex ends user issues</li><li>
Collaborating and interfacing with all members of the Service Desk.</li><li>
Working efficiently and reliably in unsupervised and varying environments</li><li>
Adhering to policies and procedures such as HIPAA and client notification expectations</li><li>
Attending and participating in team meetings</li><li>
Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary, directed, assigned, or requested</li></ul><h2 class="jobSectionHeader">
Skills And Experience</h2><ul><li>
2+ years customer service experience required</li><li>
1 + years&rsquo; experience working in a call center required</li><li>
Basic understanding of Healthcare Terminology and Basic IT competencies required</li><li>
EHR knowledge and/or experience, preferred</li><li>
Excellent customer service and communication skills, written and verbal</li><li>
Ability to maintain calm and professional composure in stressful environments</li><li>
Proficient in English to support our clients&rsquo; needs. Spanish is a plus</li><li>
Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills</li><li>
Ability to apply problem solving skills across repetitive tasks</li><li>
Ability to work nights and weekends, depending on assigned shift</li><li>
Strong attention to detail and ability to organize</li><li>
Must be able to work independently, as well as within a team environment</li><li>
Must demonstrate and embody Nordic&rsquo;s maxims</li></ul><h2 class="jobSectionHeader">
Additional Details</h2><ul><li>
Ability to travel up to 5% of the time</li></ul>
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.</div>

Clinical Service Desk Agent I

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