customer experience analyst

Cognizant

<div>
 <strong>
  The Company
  <br/>
  <br/>
 </strong>
 Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&amp;P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
 <br/>
 <br/>
 <strong>
  Cognizant Consulting
  <br/>
  <br/>
 </strong>
 At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.
 <br/>
 <br/>
 <strong>
  Role Purpose
  <br/>
  <br/>
 </strong>
 We are seeking an experienced Customer 360 Business Analyst to support the design and delivery of a unified customer view across the airline&rsquo;s digital, commercial, and operational platforms. This is a data centric BA role, requiring strong experience in customer data, integrations, and analytics, combined with a solid understanding of the aviation domain. The role will work across multiple workstreams to enable personalized customer experiences, effective communications, and data driven decision making.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Elicit, analyze, document, and manage business and technical requirements across Customer 360 and related workstreams
  </li>
  <li>
   Work closely with business stakeholders (Commercial, Marketing, Digital, Loyalty, Operations) to understand end to end customer journeys across the airline ecosystem
  </li>
  <li>
   Analyze customer data flows, data feeds, schemas, and integration points between CRM, marketing, loyalty, booking, and operational platforms
  </li>
  <li>
   Support data migration and data transformation initiatives, ensuring data quality, consistency, and traceability
  </li>
  <li>
   Collaborate with architects, developers, data engineers, and vendors to validate solution designs against business and data requirements
  </li>
  <li>
   Translate complex data and platform concepts into clear business artefacts, including:
  </li>
  <li>
   Process maps and journey flows
  </li>
  <li>
   User stories and epics
  </li>
  <li>
   Data mappings and integration specifications
  </li>
  <li>
   Acceptance criteria and test scenarios
  </li>
  <li>
   Act as a bridge between business and technology teams to ensure Customer 360 solutions deliver measurable business outcomes
  </li>
  <li>
   Support Agile delivery ceremonies including backlog refinement, sprint planning, and reviews
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a Business Analyst within technology led or data driven transformation programmes
  </li>
  <li>
   Strong background in customer data, analytics, or Customer 360 initiatives
  </li>
  <li>
   Aviation industry experience (airline, airport, loyalty, or travel technology) is critical
  </li>
  <li>
   Hands on data analysis capability, with the ability to:
  </li>
  <li>
   Interpret data models, schemas, and data feeds
  </li>
  <li>
   Understand integration patterns and APIs
  </li>
  <li>
   Work effectively with data engineers and analytics teams
  </li>
  <li>
   Prior experience as a Data Analyst or in a data heavy BA role is a strong advantage
  </li>
  <li>
   Experience with customer communications, CRM, marketing automation, or loyalty platforms
  </li>
  <li>
   Exposure to Adobe Journey Optimizer and/or Amadeus platform
  </li>
  <li>
   Strong understanding of Agile delivery methodologies
  </li>
  <li>
   Excellent written and verbal communication skills, with the ability to engage senior stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desirable Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer personalization, segmentation, or real time decisioning use cases
  </li>
  <li>
   Working in large, complex, multi vendor environments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and problem solving mindset
  </li>
  <li>
   Data driven thinking with attention to detail
  </li>
  <li>
   Ability to work across business and technical teams
  </li>
  <li>
   Comfortable operating in ambiguity and fast paced transformation environments
  </li>
  <li>
   Customer centric mindset aligned to Etihad&rsquo;s premium brand experience
  </li>
 </ul>
</div>


Business Analyst – Customer 360 (Aviation & Data)

Mastercard

<div><p><b>Our Purpose</b></p><p></p><p><i>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><p></p><p><b>
Title and Summary</b></p><p></p>
Senior Customer Experience and Engagement Analyst<p></p>
This Customer Experience and Egnagement role will be focused on supporting Brighterion's customers utilizing our Aquiring Fraud solutions. The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services provided through existing partners and direct deployments. The role will be primarily focused on supporting the MEA region.<br>
<br>
Role<br>
<ul><li>Drive additional adoption of Brighterion services through existing and new channels</li><li>Manage new potential customers/relationships</li><li>Upsell additional services and opportunities to existing Brighterion customers</li><li>Participates in customer implementation and status meetings</li><li>Ensure continued satisfaction of existing customers, including proactive monitor of customers</li><li>Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams.</li></ul><br>
All About You<br>
Essential Knowledge, Skills, and Experience:<br>
<ul><li>Bachelors in Computer Science or related field</li><li>Experience working in payments</li><li>Experience working with fraud and/or fraud solutions</li><li>Good communication skills</li><li>Must be detail oriented and have the ability to document all tasks</li><li>Ability to meet multiple deadlines in a dynamic work environment</li><li>Experience interacting with customers and asking effective, forward thinking questions</li></ul><br>
Desired Knowledge, Skills, and Experience:<br>
<ul><li>General understanding of technical deployments and fraud software</li><li>Ability to support customers in their local dialect</li></ul><p></p><p><b>
Corporate Security Responsibility</b></p><p><br>
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><ul><li><p>
Abide by Mastercard&rsquo;s security policies and practices;</p></li><li><p>
Ensure the confidentiality and integrity of the information being accessed;</p></li><li><p>
Report any suspected information security violation or breach, and</p></li><li><p>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</p></li></ul></div><p></p>

Senior Customer Experience and Engagement Analyst

The Home Depot

<div><p><b>Position Purpose:</b></p><p>
The Sr. Analyst of Marketing Storefront &amp; Ariba Strategy and Operations provides end‑to‑end ownership of strategy (in alignment with the Sr. Manager), operations, site experience, and growth for the Marketing Storefront and Ariba platforms. This role holds decision authority across product assortment, pricing strategy, UX direction, agency leadership, roadmap planning, and performance reporting, ensuring a cohesive, data‑driven, and customer‑centric experience.</p><p></p><p>
The Sr. Analyst serves as the primary point of accountability for platform performance, cross‑functional alignment, and partnering closely with Merchandising, Field Services, Finance, Supply Chain, and external agency partners.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
35% Project Planning and Management: Develops project plans, then manages cross-functional work groups to execute project plan. Pro-actively identify obstacles to success and solutions to those obstacles with manager.</li><li>
30% Measurement &amp; Reporting: Measures and reports on in-store experience innovation programs and projects to multiple constituencies ranging from front-line store associates to executive leaders. Generates customer insights and recommendations.</li><li>
15% New Content Ideation: Imagines and advocates for new ways to solve existing and new customer pain points and keep The Home Depot ahead of the curve in the in-store experience.</li><li>
10% Communication and Training: Communicates with store associates and store management as well as Store Support Center-based management on project progress and risks.</li><li>
10% Product Management: Defines, articulates and documents needs &amp; objectives, scope and business requirements for projects. Thinks creatively to make recommendations regarding execution strategies.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This position reports to the Sr Manager Visual Merch S&amp;I.</li><li>
This position has 0 direct reports.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to draw accurate conclusions from financial documentation</li><li>
Demonstrated project management skills</li><li>
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
2</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</li><li>
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations</li><li>
Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals</li><li>
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Cultivates Innovation - Creating new and better ways for the organization to be successful</li><li>
Customer Focus - Building strong customer relationships and delivering customer-centric solutions</li><li>
Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses</li><li>
Drives Results - Consistently achieving results, even under tough circumstances</li><li>
Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear</li><li>
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems</li><li>
Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals</li><li>
Resourcefulness - Securing and deploying resources effectively and efficiently</li><li>
Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels</li><li>
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations</li><li>
Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies</li><li>
Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications</li></ul></div><p></p>

Senior Analyst, Visual Merchandising

<div><p><b>Position Purpose:</b></p><p>
The Sr. Analyst, Site Operations is part of The Home Depot&rsquo;s Interconnected Experience (IX) team and plays a key role in monitoring and maintaining the health of our website and mobile app. This role serves as a critical link between the business, product management, technology, call centers, and product vendors to quickly identify and resolve customer experience issues.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
35% Build Relationships- Collaborate with Business product management, Vendors, Voice of the Customer, and IT engineering and operations teams to deliver the common online business goals. Proactively analyze and identify quality risks and develop business cases to address. Closely work with Customer Service Representative teams and appropriate tools (VoC) to analyze, identify, categorize customer issues and prioritize and channel it to appropriate teams for resolution.</li><li>
35% Single Point of Contact for Site-Proactively identify site related issues and drive for quicker resolutions based on the severity by engaging appropriate teams (Business, Vendor and IT issues). Participate in root cause analysis of high priority issues with Technology, Vendor and Product teams to ensure cross-functional representation. Partner with various business teams to accurately measure business impact for high priority incidents or issues.</li><li>
10% Communication-Communicate to all levels of business, IT and vendor teams.</li><li>
20% Process Oriented - Create and implement operational processes to drive optimal customer satisfaction, revenue, throughput and performance. Define SLAs for issue resolution and ensure they are met.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This position reports to Sr. Manager Site Operations.</li><li>
This position has 0 direct reports.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in business administration, related field, or equivalent experience</li><li>
4+ years of eCommerce website engineering and/or operations experience</li><li>
Experience managing website business metrics.</li><li>
Proficiency with analytics tools for monitoring customer experience (e.g., Quantum Metrics, Embrace)</li><li>
Strong understanding of business operations and processes</li><li>
Solid knowledge of end-to-end purchase flow, customer journey, and fulfillment types</li><li>
Experience in customer-focused eCommerce roles</li><li>
Background in online retail with ability to communicate performance insights to leadership</li><li>
Experience collaborating with Product Management and Engineering teams</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
4</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Strong customer centric focus</li><li>
Self Motivated</li><li>
Ability to identify opportunities to automate</li><li>
Proven track record of taking ownership and driving meaningful results</li><li>
Exceptional interpersonal, communication skills</li><li>
Ability to collaborate and work with team</li><li>
Street smarts and willingness to roll up your sleeve and do what's necessary</li></ul></div><p></p>

Sr. Analyst, Site & App Operations

EchoStar

<div>Company Summary:
<div>
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.<br>
<br>
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.</div>
Department Summary:
<div>
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.</div>
Job Duties and Responsibilities:
<div><b>
Candidates must be willing to participate in at least one in-person interview.</b></div><div></div><div><br>
The CXO Command Center requires a strategic thinker to solve the complex challenge of maintaining seamless customer experiences across diverse, high-volume communication channels. This role addresses operational bottlenecks by optimizing real-time traffic flow for call, chat, email, and social media platforms across both internal and outsourced global sites. By translating raw performance data into actionable executive insights, the Business Operations Analyst ensures the enterprise remains agile and responsive to shifting customer demands.</div><h3 class="jobSectionHeader"><b>
What Success Looks Like (Objectives)</b></h3><ul><li><div>
Achievement of optimal service levels through proactive, real-time monitoring and routing across all lines of business</div></li><li><div>
Alignment of internal and outsourced partner performance with enterprise-wide KPIs and departmental OKRs</div></li><li><div>
Execution of data-driven reporting structures that provide leadership with immediate visibility into interval, daily, and monthly operational trends</div></li><li><div>
Implementation of AI-enhanced workforce management strategies to automate skill adjustments and improve forecasting precision</div></li><li><div>
Evolution of departmental efficiency through the identification and execution of innovative procedural improvements and strategic projects</div></li></ul>
Skills, Experience and Requirements:
<h3 class="jobSectionHeader"><b>Core Skills and Competencies (What you&rsquo;ll bring)</b></h3><ul><li><div>
Advanced proficiency in workforce management applications and office productivity suites to synthesize complex operational datasets</div></li><li><div>
Critical experience navigating the operational nuances of multi-site contact centers and managing outsourced vendor relationships</div></li><li><div>
Analytical expertise in applying mathematical concepts, such as ratios and proportions, to practical performance scenarios and reporting</div></li><li><div>
High-level communication skills and the professional presence required to provide direct support and guidance to executive leadership during critical events</div></li><li><div>
AI Literacy and the ability to leverage automated tools or scripts (SQL/Python) to enhance data interpretation and workflow efficiency</div></li><li><div>
Agility to manage high-pressure multitasking while maintaining strict adherence to standard operating procedures in a fast-paced environment</div></li></ul><h3 class="jobSectionHeader"><b>
Minimum Requirements</b></h3><ul><li><b>
Minimum Education:</b> Bachelor&rsquo;s Degree in Business, Analytics, or a related field</li><li><b>
Minimum Experience:</b> 2 years of experience in contact center operations or workforce management</li><li><b>
Required Technical Skills:</b>
<ul><li>High level of expertise in MS Office or Google Workspace</li><li><div>
Experience with Workforce Management (WFM) software</div></li><li><div>
Experience with multi-channel routing and queue management</div></li></ul></li><li>
Additional Qualifications<ul><li><div>
Professional proficiency in SQL and Python for advanced data analysis</div></li><li><div>
Prior experience in a &quot;Command Center&quot; or real-time operations environment</div></li><li><div><b>
Ability to work flexible hours including nights and weekends</b></div></li></ul></li></ul><div>
Visa sponsorship not available for this role</div>
Benefits:
<div>
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.</div><div></div><div><br>
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.</div><div></div><div><br>
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.</div><div></div><div><br>
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.</div><div></div><div><br>
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.<br>
<br>
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.<br>
<br>
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)</div>
Salary Range: USD $27.02 - $36.77 / Hour</div>

Business Operations Analyst I - Command Center

thyssenkrupp

<div><b>Group Presentation</b><p><br>
thyssenkrupp is an international industrial and technology group with more than 93,000 employees. In the fiscal year 2024/2025, the company generated sales of around &euro;33 billion in 48 countries. Its business activities are bundled in five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. With extensive technological know-how, outstanding engineering competence and a high level of innovative strength, the group develops solutions for the challenges of the future, especially in the fields of climate protection and energy transition, digital transformation in industry and mobility of the future.</p><b><br>
Company Presentation</b><p><br>
thyssenkrupp Bilstein of America, Inc. is a world class manufacturer of suspension solutions headquartered in Hamilton, Ohio USA. thyssenkrupp Bilstein of America supplies products to a wide range of Original Equipment Automotive Manufacturers as well as Aftermarket and Motorsports customers. Our Aftermarket operations are based out of Poway, CA and our Motorsports operations are based out of Mooresville, NC.</p>
<p>
For decades, the name BILSTEIN has been synonymous with high tech in suspension design, driving comfort, and safety. In order to expand this position BILSTEIN became a division of thyssenkrupp Technologies AG in 1988, and a wholly owned subsidiary in 2005. This partnership has enabled us to continue the BILSTEIN tradition of excellence.</p><b><br>
Your Responsibilities</b><p><br>
The Customer Demand Analyst is the first point of contact with all customers and is responsible for the coordination of a multitude of activities from the start of a new customer relationship via new part introduction all the way through delivery of finished goods.<br>
</p><p></p><p><b>Essential Duties and Responsibilities</b><b>:</b></p>
<ul>
<li>Acts as the first point of and primary contact for all customers. Is accountable to understand and respond to all customer requirements, compiling and summarizing all fluctuations in demand to a broad distribution.</li>
<li>Receives all incoming customer orders/releases reviewing each for accuracy in addresses, part numbers, revision levels, quantities, dates, etc. Creates new order/line items as deemed necessary.</li>
<li>Controls orders from a requirements variability perspective and, if necessary, escalates potential supply issues with direct customer contacts as well as with Master Planners, Operations, Sales and Logistics.</li>
<li>Creates and maintains a log of customer order/release idiosyncrasies creating and maintaining internal information on orders as required. Notifies Account Managers, Logistics personnel and any relevant personnel of any out-of-the-ordinary occurrences on incoming orders.</li>
<li>Maintains and monitors all relevant/required data on customer specific portals setting and communicating the priority of customer ordering and the need for expedited deliveries while monitoring delivery of electronic shipment notifications.</li>
<li>Responds to customer inquiries expeditiously, offering alternatives while striving for first-call resolution. Proactively anticipates problems, and effectively resolves them before they become major issues.</li>
<li>Works closely with Master Schedulers to advise on production priorities as needed.</li>
<li>Monitors delivery due list &amp; communicates directly to shipping team.</li>
<li>Monitors dunnage stock &amp; returns and manages customer returns.</li>
<li>Attends cross-functional team meetings serving as the department liaison for new product/part launch.</li>
<li>Interfaces with Manufacturing, Engineering, MPP, Quality, and other departments on new products, part changes, material status and production planning issues.</li>
<li>Serves as point of contact for special builds with appropriate Master Planners.</li>
<li>Sets up relevant new part master data and required systematic links ahead of planned production dates.</li>
<li>Maintains part numbers for Sales &amp; Operations Planning (S&amp;OP).</li>
<li>Helps maintain scheduling agreements &amp; part numbers as required.</li>
<li>Works with the Sales team to understand customer contracts.</li>
<li>Supports inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust or replenish inventory levels to ensure customer orders are fulfilled on time.</li>
<li>Prepares clear, concise reports, documentation and routine customer correspondence.</li>
<li>Creates and maintains main system files for receiving customer data and sending shipment notification, invoices, etc. Creates and maintains all data as necessary for correct bar codes, packing slips and invoices.</li>
<li>Maintains and creates all &ldquo;bill to&rdquo; and &ldquo;ship to&rdquo; addresses. Creates and maintains for each customer on main system in addition to the address: a phone number where available, a vendor code where available the assigned terms of payments.</li>
<li>Reviews and manages consumption and supply/demand alignment.</li>
<li>Performs all other duties and responsibilities as assigned.</li>
</ul><br>
<b>Your Profile</b><p><b><br>
Qualifications &amp; Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business or related field.</li>
<li>Intermediate analytical skills including the ability to manage large data sets, identify trends and translate into actionable information.</li>
<li>Independent &amp; organized work style with the ability to effectively manage time, prioritize work responsibilities, assume and manage multiple tasks without close supervision, and meet deadlines.</li>
<li>Experience working with large ERP systems (SAP preferred) with understanding of Manufacturing Resource Planning (MRP).</li>
<li>Strong effective communication skills to include verbal, written and interpersonal, shares information and knowledge and engages in crucial conversations with a sense of urgency.</li>
<li>Demonstrated ability to analyze &amp; solve difficult issues in a dynamic environment.</li>
<li>Able to maintain positive attitude and calm demeanor in a very chaotic, changing and stressful environment.</li>
<li>Proven ability to build strong business relationships at all levels throughout an organization and work extremely well as part of a team.</li>
<li>Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance.</li>
<li>Strong attention to detail with well-developed organizational and communication skills.</li>
<li>Proven experience developing work processes to improve outcomes for the team/customers.</li>
<li>Knowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint).</li>
<li>Demonstrated understanding of basic materials management, production planning and inventory control techniques (i.e., capacity planning, JIT, lean manufacturing, production level loading, make to stock/build to order etc.)</li>
<li>Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.</li>
<li>Understanding of the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives.</li></ul><br>
<p></p>
<p><i>
The [above] is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><b><br>
Contact Details</b><p><br>
We only accept online applications submitted through the 'Apply Now' button on this job posting. You can find all current job openings on our career site at: https://jobs.thyssenkrupp.com/en Thank you for your interest in joining our team!</p>
<p><b>
Notices:</b></p>
<p><b>
If you are an applicant with a California residency, please click on the following link:</b> California Job Applicant Notice of Collection</p>
<p>
thyssenkrupp Notice of Fraudulent Job Offers</p><b><br>
Your Benefits With Us</b><p><br>
Bilstein has great benefits to offer!</p>
<ul>
<li>A state-of-the-art OE manufacturing plant with a strong focus on safety and cleanliness.</li>
<li>Multiple competitive Health, Dental &amp; Vision Coverage options.</li>
<li>401K matching program.</li>
<li>Paid time off + 13 paid holidays.</li>
<li>Paid volunteer hours.</li>
<li>Tuition reimbursement program.</li>
<li>Gym reimbursement.</li>
<li>Company-paid short-term disability and life insurance.</li>
<li>Internal growth opportunities.</li>
<li>Employee Assistance Program (EAP).</li>
<li>Discounted BILSTEIN products.</li>
</ul><br>
<b>We Value Diversity</b><p><br>
thyssenkrupp Bilstein of America, Inc. is an equal opportunity employer, including people with disabilities and veterans.</p>
<p>
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.</p><br>
Job Reference: US_RS_08398</div>

Customer Demand Analyst

Machinify

<div><div><p>Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.</p></div><p><b>
About the Opportunity</b></p>
<p>
At Machinify, we're constantly reimagining what's possible in our industry&mdash;creating disruptively simple, powerfully clear ways to maximize our clients' financial outcomes today and drive down healthcare costs tomorrow. As part of the <b>Customer Success Team</b>, you will, as a <b>Client Delivery Analyst</b>, be responsible for facilitating the work product between Machinify and our clients across <b>Complex Payment Solutions</b>. This person will understand internal and client processes, handle internal and external client requirements gathering, analysis, solution documentation, integration and delivery validation. This person will recommend best practice solutions and processes, prepare documentation, monitor inventory, and support workflow and process management for clients as well as colleagues across the Machinify Platforms.</p>
<p><b>
What you'll do</b></p>
<ul>
<li>Monitor client inventory in Machinfy and client systems.</li>
<li>Perform requirements gathering to problem solve for client issues arising in Operations' day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.</li>
<li>Enter, track, and follow up on tickets to ensure timely resolution for client production issues.</li>
<li>Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.</li>
<li>Support the client invoicing and/or reconciliation processes.</li>
<li>Generate and transmit client reporting as required.</li>
<li>Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved.</li>
<li>Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams.</li>
<li>Set up new users for clients in Machinify's systems.</li>
<li>Maintain system access requirements for client systems to perform inventory management work as necessary.</li>
<li>Perform QA and UAT efforts as necessary.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>What experience you bring (Role Requirements)
</b></p><ul><li>2+ years' experience in data production preferred; and health industry knowledge and experience a strong plus.</li>
<li>Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development</li>
<li>Experience managing multiple clients/projects in a team environment</li>
<li>Experience independently structuring and executing complex analyses</li>
</ul>
<p><b>What will make you stand out</b></p>
<ul>
<li>Health Plan experience</li>
<li>Payment Integrity experience</li>
<li>If you have worked operationally in a health plan over a provider</li>
<li>PMP certification</li>
</ul><div><b>What We Offer:</b></div>
<ul><li>Work from anywhere in the US! Machinify is digital-first.</li>
<li><div>Top Medical/Dental/Vision offerings</div>
</li><li><div>FSA/HSA</div>
</li><li><div>Tuition reimbursement</div>
</li><li><div>Competitive salary, 401(k) with company match</div>
</li><li><div>Additional health and wellness benefits and perks</div>
</li><li>Flexible and trusting environment where you'll feel empowered to do your best work</li>
</ul><div>The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc. We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range.</div>
<div></div>
<div>Pay range: $95,000-$110,000 + Annual Bonus</div>
<div></div><div><div><b>
Equal Employment Opportunity at Machinify</b></div>
<div></div>
<div>We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know. See our Candidate Privacy Notice at: https://www.machinify.com/candidate-privacy-notice/</div></div></div>

Client Delivery Analyst

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