customer experience analyst

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
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 <br/>
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
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 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 Root Cause &amp; Issue Analytics
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 <br/>
 <ul>
  <li>
   Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
  </li>
  <li>
   Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
  </li>
  <li>
   Develop frameworks to categorize and quantify the impact of systemic CX issues.
   <br/>
   <br/>
  </li>
 </ul>
 Retention &amp; Churn Analysis
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 <br/>
 <ul>
  <li>
   Analyze customer lifecycle data to understand key drop-off points and churn predictors.
  </li>
  <li>
   Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
  </li>
  <li>
   Identify cohorts at risk and provide insights for lifecycle interventions.
   <br/>
   <br/>
  </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
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 <ul>
  <li>
   Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
  </li>
  <li>
   Design and run analyses to evaluate the impact of experiments and personalization efforts.
  </li>
  <li>
   Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
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   <br/>
  </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
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 <br/>
 <ul>
  <li>
   Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
  </li>
  <li>
   Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
  </li>
  <li>
   Support the continuous improvement of CX KPIs and feedback loops.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
  </li>
  <li>
   Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
  </li>
  <li>
   Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
  </li>
  <li>
   Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
  </li>
  <li>
   Ability to manipulate and analyze large datasets to find actionable insights.
  </li>
  <li>
   Strong problem-solving skills and a hypothesis-driven approach to analysis.
  </li>
  <li>
   Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
  </li>
  <li>
   A growth mindset and curiosity about customer behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✨ Bonus Points If You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
  </li>
  <li>
   Background in experimentation (A/B testing, test vs. control).
  </li>
  <li>
   Familiarity with customer segmentation, recommender systems, or churn modeling.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
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 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
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 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed:
 </strong>
 &ldquo;Focus on the customer and all else will follow.&rdquo;
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 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
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 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
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 <br/>
 🏅
 <strong>
  Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
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 <br/>
 <strong>
  🚀 Work Smart and Deliver Results:
 </strong>
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
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 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
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 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Remote &amp; Global Vibes &ndash;
 </strong>
 Collaborate with a worldwide crew.
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 <strong>
  🧠 Brain Boosters &ndash;
 </strong>
 Learning budgets, access to courses, and tools for your growth.
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 <strong>
  🚒 Builder&rsquo;s Playground &ndash;
 </strong>
 Own your tasks, own your path! We&rsquo;re big on autonomy.
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 <strong>
  📦 Shared Success &ndash;
 </strong>
 We offer equity because we build this together.
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 <strong>
  🌺 Flexible Time Off &ndash;
 </strong>
 We take recharging seriously. Generous leave and wellness policies.
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 <strong>
  🛠️ Agile Everything &ndash;
 </strong>
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
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 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
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 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
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 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Customer Experience Analyst

Ceenex Global LLC

<p><b>We're Hiring: Sr Business Analyst - Digital Customer Experience! </b></p><p>The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.</p><p>Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.</p><p><b>Location:</b> Dubai, United Arab Emirates<br/><b>Work Mode:</b> Work From Office<br/><b>Role:</b> Sr Business Analyst - Digital Customer Experience</p><p>Salary - 22000 AED + Benefits (Negotiable)</p><p>Experience - 5 to 15 years</p><p><b>What You'll Do:</b></p><p><b>Requirements Gathering &amp; Analysis</b></p><p><b>Digital Product Support</b></p><p><b>Guest Experience &amp; Journey Mapping</b></p><p><b>Stakeholder Collaboration &amp; Communication</b></p><p><b>Insight Reporting and Continuous Improvement</b></p><p><b>Skills, Tools, and Systems Experience:</b></p><p>Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms</p><p>Experience in Agile methodologies</p><p><b>Core Activities Experience:</b></p><p>Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.</p><p><b>Skills:</b></p><p>&middot; Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement</p><p>&middot; Creates Business cases.</p><p>&middot; Agile process</p><p>&middot; B2C Implementation</p><p>Ready to make an impact? Apply now and join us on this exciting journey!</p><p>Job Type: Full-time</p><p>Pay: AED20,000.00 - AED22,000.00 per month</p>

Sr. Business Analyst -Digital Customer Experience

Tap Growth ai

<div>
 <strong>
  🌟 We're Hiring: Sr Business Analyst - Digital Customer Experience! 🌟
  <br/>
  <br/>
 </strong>
 The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.
 <br/>
 <br/>
 Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.
 <br/>
 <br/>
 <strong>
  📍 Location:
 </strong>
 Dubai, United Arab Emirates
 <br/>
 <br/>
 <strong>
  ⏰ Work Mode:
 </strong>
 Work From Office
 <br/>
 <br/>
 <strong>
  💼 Role:
 </strong>
 Sr Business Analyst - Digital Customer Experience
 <br/>
 <br/>
 Salary - 22000 AED + Benefits (Negotiable)
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 <br/>
 Experience - 5 to 15 years
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 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements Gathering &amp; Analysis
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Digital Product Support
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <strong>
   <strong>
    Guest Experience &amp; Journey Mapping
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  <strong>
   <strong>
    Stakeholder Collaboration &amp; Communication
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  <strong>
   <strong>
    Insight Reporting and Continuous Improvement
    <br/>
    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  Skills, Tools, And Systems Experience
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  <br/>
 </strong>
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms
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 <br/>
 Experience in Agile methodologies
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 <strong>
  Core Activities Experience
  <br/>
  <br/>
 </strong>
 Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.
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 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement
  </li>
  <li>
   Creates Business cases.
  </li>
  <li>
   Agile process
  </li>
  <li>
   B2C Implementation
   <br/>
   <br/>
  </li>
 </ul>
 Ready to make an impact? 🚀 Apply now and join us on this exciting journey!
</div>


Sr Business Analyst - Digital Customer Experience

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Training and Quality
 </p>
 <p>
  <strong>
   Location:
  </strong>
  UAE
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 About the role
 <br/>
 As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements. You will collaborate closely with cross-functional teams, including customer support agents, ops-managers, the Training team, Product, and other stakeholders, to ensure processes are customer-centric and aligned with organizational goals.
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 <br/>
 A strong background in customer support is critical for this role, as you will leverage your expertise to identify pain points, design effective workflows, and ensure seamless customer experiences.
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 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Process Optimization:
 <ul>
  <li>
   Apply your deep understanding of customer support best practices to design processes that improve customer satisfaction and resolve pain points.
  </li>
  <li>
   Analyze existing customer support processes to identify inefficiencies, bottlenecks, and areas for improvement.
  </li>
  <li>
   Design and implement process improvements that enhance efficiency, consistency, and customer satisfaction.
  </li>
 </ul>
 Formalized Workflow Documentation:
 <ul>
  <li>
   Create and maintain formalized workflow procedures, including step-by-step instructions and contextual data, to guide customer support agents in using CRM tools effectively.
  </li>
  <li>
   Ensure procedures are clear, actionable, and tailored to the specific needs of agents, enabling them to resolve customer issues efficiently and consistently.
  </li>
  <li>
   Regularly update workflows to reflect changes in CRM tools, product updates, or evolving customer needs.
  </li>
 </ul>
 Cross-Functional Collaboration:
 <ul>
  <li>
   Work closely with customer support agents, managers, Training, Product, and other stakeholders to gather feedback and align process improvements with organizational goals.
  </li>
  <li>
   Contribute to CRM tool development by providing input on customer support requirements and ensuring the tool aligns with operational needs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  Education:
  <br/>
  <br/>
  <br/>
 </strong>
 Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent demonstrable experience in a related discipline. Relevant certifications or additional qualifications are a plus.
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 <br/>
 <strong>
  Experience:
 </strong>
 <ul>
  <li>
   Proven experience in customer support operations, with a deep understanding of customer service principles, problem-solving techniques, and conflict resolution.
  </li>
  <li>
   Prior experience as a process analyst, business analyst, or similar role, preferably in a customer support or service environment.
  </li>
 </ul>
 <strong>
  <br/>
  Technical Skills:
 </strong>
 <ul>
  <li>
   Familiarity with customer support systems and tools (e.g., CRM software, ticketing systems).
  </li>
  <li>
   Proficient in process modeling techniques and tools (e.g., BPMN, flowcharts, process mapping).
  </li>
  <li>
   Strong analytical skills with the ability to gather and interpret data, identify patterns, and provide actionable insights.
  </li>
 </ul>
 <strong>
  <br/>
  Soft Skills:
 </strong>
 <ul>
  <li>
   Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
  </li>
  <li>
   Detail-oriented mindset with the ability to critically evaluate and improve processes for efficiency and effectiveness.
  </li>
  <li>
   Strong project management skills, including the ability to prioritize tasks, manage timelines, and drive projects to completion.
   <br/>
  </li>
 </ul>
 This role is ideal for a customer support professional who is passionate about process improvement and delivering outstanding customer experiences. If you are a detail-oriented, data-driven thinker with a customer-first mindset, we encourage you to apply!
</div>


Process Analyst, Customer Experience

The Fountain Group

<div>
 Pay: $53-$60 Hourly
 <br/>
 <br/>
 6 month contract
 <br/>
 <br/>
 We are a national staffing firm and are currently seeking a
 <strong>
  Customer Engagement Analyst
 </strong>
 for a prominent client of ours. Details for the position are as follows:
 <br/>
 <br/>
 <strong>
  Job Description:
  <br/>
  <br/>
 </strong>
 Customer Engagement team connects our CMO to high-value customer meetings that drive strategic impact. We partner across Sales, Marketing, Alliances, Customer Success, Executive Programs, and PR to identify and coordinate the most meaningful customer interactions. This agile role requires a motivated, independent self-starter who is highly organized, fast-moving, and comfortable with ambiguity.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Vet and prioritize CMO meeting requests; manage intake from CRM, email, and Slack
  </li>
  <li>
   Support FY27 CMO customer engagement strategy and Office of the CMO initiatives
  </li>
  <li>
   Manage full meeting lifecycle: coordination, approvals, briefing docs, debriefs, and follow-ups
  </li>
  <li>
   Align with stakeholders on invite lists, agendas, logistics, and seating charts
  </li>
  <li>
   Maintain shared systems: prep-doc folders, templates, media archives, and engagement calendar
  </li>
  <li>
   Draft customer-facing follow-up communications and action items
  </li>
  <li>
   Track Sales and Marketing metrics to inform engagement strategy
  </li>
  <li>
   Maintain Tableau dashboards and internal reports
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Salesforce reporting/dashboard experience, Sales strategy &amp; programs experience is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Our company offers our contractors a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.
  <br/>
  <br/>
 </em>
 If you are interested in hearing more about the position, please respond to this posting with your resume attached or contact me at
 <strong>
  T.gillitzer@TheFountainGroup.com
  <br/>
  <br/>
 </strong>
 #Zip
 <br/>
 <br/>
</div>


Customer Engagement Analyst

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div>
<div>Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><p>
The Real Time Analyst monitors actual vs plan delivery at queue &amp; agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI.</p>
<ul><li>Need to work on multiple clients using a variety of tools to monitor &amp; report performance</li>
<li>Create and use standard templates to ensure consistent &amp; accurate reporting</li>
<li>Communicate actively with various groups to share call outs/deviations</li>
</ul>
<p>The Real Time Analyst (RTA) is part of the Workforce Management (WFM) team and is responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.</p>
</div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li><b>Collect information for RTM</b>
<ul><li>Collect relevant program information about KPIs/BTP (Expectations)</li>
<li>Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account</li>
</ul></li><li><b>Queue management (within the interval)</b>
<ul><li>Monitor queue</li>
<li>Manage skills</li>
<li>Situation management</li>
<li>BCP situations: Downtime, System issues, etc.</li>
<li>Routing issues (client side)</li>
<li>Volume allocation (Load balancing client side
</li></ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li><b>Intraday management (throughout the day)</b>
<ul><li>Planned to delivery governance (Service KPis, Handling capacity, Shrinkage, Handle time, Line adherence)</li>
<li>Send Staffing Outlook for present day +1 day at the start of shift to share projected plan</li>
<li>Midday reforecast to share plan vs actual delivery and revised O/U based on trends and run rate
</li></ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li><b>Schedule Adherence (Agent level)</b>
<ul><li>Update shrinkage segments in WFM tool</li>
<li>Flagging agents out of adherence via Chat rooms/extns/radios</li>
</ul></li><li><b>Reporting</b>
<ul><li>Shrinkage reports</li>
<li>Skill/Account level Interval report</li>
<li>Agent level report</li>
<li>RCA report</li>
<li>Schedule adherence reports</li>
</ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><p><b>
Work Experience</b></p>
<ul><li>Previous call center experience required</li>
<li>Previous Work Force Management experience is amust</li>
</ul>
<div><b>Languages</b></div>
<ul><li>English B1+ - B2</li>
</ul>
<div><b>Tools and Applications</b></div>
<ul><li>Advanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.</li>
<li>VBA macros an asset</li>
<li>Experience with IEX, CMS, Avaya, other WFM tools is an asset</li></ul></div></div></div></div></div></div></div></div><div></div>

Real Time Analyst

Electronic Arts

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div><b>Locations</b>: Hyderabad, Telangana, India
<br>
</div></div><div><div>Role ID
</div><div>211624
</div></div><div><div>Worker Type
</div><div>Regular Employee
</div></div><div><div>Studio/Department
</div><div>Fan Growth
</div></div><div><div>Work Model
</div><div>Hybrid
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h3></div></div><div><div><div><div>Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
</div></div><div></div><div><div><div><b>Business Analyst</b></div><div>
This Business Analyst is responsible for converting data into actionable business insights in support of the Fan Care Self-Service strategy. You will aim to understand the organization and our goals and help streamline opportunities. The data will come from a multitude of sources and span multiple product lines, games or larger service areas.</div><p>
This role is part of EA&rsquo;s Fan Care organization. EA&rsquo;s Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It&rsquo;s just as important for us to create great experiences for our people as for our players. We&rsquo;re looking for people who will show up excited to work and ready for fun.</p><div><b>
How does the Business Analyst make great experiences for fans? They:</b></div><ul><li><div>
Analyse customer experience data from multiple tools and sources to understand fan behaviours and needs</div></li><li><div>
Produce useful reports that are digestible and inspire action</div></li><li><div>
Analyse the variance between planned performance and actuals.</div></li><li><div>
propose new ways to assess and improve our fan's experience</div></li><li><div>
review how we measure and ensure it&rsquo;s aligned with our goals</div></li><li><div>
stay up-to-date on the latest processes and IT advancements to automate and modernize systems</div></li><li><div>
communicate insights effectively, document results and ensure stakeholders are aligned</div></li><li><div>
update, implement, and maintain documentation</div></li><li><div>
manage competing resources and priorities</div></li><li><div>
set and manage stakeholder expectations, ensuring clear communication and timely completion of deliverables</div></li></ul><p></p><div><b><br>
If this role is for you, then you are:</b></div><ul><li><div><b>
curious - </b>you are an investigator, leaving no stone unturned to better understand fan behaviors and needs</div></li><li><div><b>
a great communicator </b>&ndash; packaging, reporting and presenting your analysis making it easily digestible and compelling to stakeholders and partners</div></li><li><div><b>
consistent</b> &ndash; people know what they can expect from you, there is rhyme and reason to how you operate and others value your dependability</div></li><li><div><b>
efficient</b> &ndash; highly resourceful, organized, and evaluates everything to implement ways of doing things better and faster</div></li><li><div><b>
critical thinker </b>&ndash; you visualize, organize, and process complex information quickly</div></li><li><div><b>
collaborator</b> &ndash; works well with peers, promotes enthusiasm, leverages powers of influence, and builds relationships</div></li></ul><div></div><div><b><br>
If you&rsquo;re interested you&rsquo;ll need these skills or experiences</b>:</div><ul><li><div>
3+ years experience with big data analytics</div></li><li><div>
2 years in the CX industry</div></li><li><div>
Advanced knowledge of customer support strategies and tools</div></li><li><div>
Advanced knowledge of customer support KPIS</div></li><li><div>
Exceptional analytical and conceptual thinking skills</div></li><li><div>
Excellent documentation skills</div></li><li><div>
Experience creating detailed reports and giving presentations</div></li><li><div>
A track record of following through on commitments</div></li><li><div>
Excellent planning, organizational, and time management skills</div></li></ul><br>
</div></div><div></div><div><div><div><br>
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<div><b><i>About Electronic Arts</i></b></div></div><div><div>
We&rsquo;re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.</div><div></div><div><br>
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.</div><div></div><div><br>
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.</div></div></div></div></div></div></div></div>

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