customer experience analyst

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
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  <br/>
 </strong>
 Snoonu&rsquo;s Customer Experience Strategy &amp; Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants. We use data to design better journeys, identify friction points, and scale operational excellence. We work closely with Product, Support, Engineering, and Growth teams to ensure every customer interaction builds trust and loyalty.
 <br/>
 <br/>
 We&rsquo;re seeking a
 <strong>
  Customer Experience Analyst
 </strong>
 who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
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 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
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 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
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  Root Cause &amp; Issue Analytics
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 <ul>
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   Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
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   Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
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   Develop frameworks to categorize and quantify the impact of systemic CX issues.
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 </ul>
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  Retention &amp; Churn Analysis
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   Analyze customer lifecycle data to understand key drop-off points and churn predictors.
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   Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
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   Identify cohorts at risk and provide insights for lifecycle interventions.
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  </li>
 </ul>
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  Behavioral Segmentation &amp; Journey Mapping
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 <ul>
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   Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
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   Design and run analyses to evaluate the impact of experiments and personalization efforts.
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   Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
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  </li>
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  Insight Delivery &amp; Stakeholder Influence
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   Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
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   Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
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   Support the continuous improvement of CX KPIs and feedback loops.
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  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
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 </strong>
 <ul>
  <li>
   3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
  </li>
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   Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
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   Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
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   Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
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   Ability to manipulate and analyze large datasets to find actionable insights.
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   Strong problem-solving skills and a hypothesis-driven approach to analysis.
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   Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
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   A growth mindset and curiosity about customer behavior.
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  </li>
 </ul>
 <strong>
  ✨ Bonus Points If You Have
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 <ul>
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   Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
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   Background in experimentation (A/B testing, test vs. control).
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   Familiarity with customer segmentation, recommender systems, or churn modeling.
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   Not required, but needed for plus
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  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
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 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
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  The Dream We&rsquo;re Chasing
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 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
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  The Quest We&rsquo;re On
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 To radically transform how people live by leveraging technology to connect them with endless possibilities.
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 <strong>
  Our Everyday Superpowers
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 </strong>
 <strong>
  👥 Be Customer Obsessed
 </strong>
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
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  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
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  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
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 <strong>
  🏅Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
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  🚀 Work Smart and Deliver Results
 </strong>
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
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  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
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  Perks &amp; Worklife Magic At Snoonu
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 </strong>
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  🌐 Global Vibes
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 &ndash; Collaborate with a worldwide crew.
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  🧠 Brain Boosters
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 &ndash; Learning budgets, access to courses, and tools for your growth.
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 🚒
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  Builder&rsquo;s Playground
 </strong>
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
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 🏝️
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  Flexible Time Off
 </strong>
 &ndash; We take recharging seriously. Generous leave and wellness policies.
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 🛠️
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  Agile Everything
 </strong>
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
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  Great Place to Work&reg; Certified
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 </strong>
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
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  Certified for Excellence
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 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
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 <strong>
  Beyond the Code: Giving Back Matters
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 </strong>
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
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 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
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 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
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 <strong>
  Let&rsquo;s Build the Future Together
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  <br/>
 </strong>
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
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 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Customer Experience Analyst

Bupa

<div><p>Job Description:</p><p><b>
Customer Data Exchange Analyst</b></p>
<p><b>Egypt</b></p>
<p><b>Full Time / Hybrid</b></p>
<p><b>40 hours</b></p>
<p><b>We make health happen</b></p>
<p>At Bupa, our purpose is simple - helping people live longer, healthier, happier lives and making a better world. As a Customer Data Exchange Analyst, you'll play a key role in supporting this by helping us manage and share customer data safely, accurately and efficiently.</p>
<p>This role sits at the heart of how we connect systems, teams and services to create a seamless customer experience. You'll work with data flows and integrations that enable us to deliver care and services in a way that is reliable and trusted.</p>
<p>What makes this role unique is the opportunity to work on meaningful data that directly impacts customer outcomes, while being part of an organisation that puts wellbeing at the centre of everything it does. You'll collaborate across teams, contribute to improving how data is exchanged, and help ensure we meet both operational and regulatory requirements.</p>
<p><b>Key Responsibilities</b>:</p>
<p>As a Customer Data Exchange Analyst, you'll:</p><ul><li><p>
Support the design, monitoring and improvement of customer data exchange processes</p></li><li><p>
Help ensure data is transferred accurately and securely between systems</p></li><li><p>
Investigate and resolve data-related issues, working with both technical and non-technical teams</p></li><li><p>
Monitor data flows and identify opportunities to improve efficiency and reliability</p></li><li><p>
Assist with data mapping, validation and transformation activities</p></li><li><p>
Work with stakeholders to understand data needs and ensure solutions meet business requirements</p></li><li><p>
Support compliance with data governance, privacy and security standards</p></li><li><p>
Document processes clearly to support consistency and continuous improvement</p></li>
</ul><p><b>What We're Looking For</b></p>
<p>We're looking for someone who is curious, detail-focused and enjoys working with data.</p>
<p>You'll ideally have:</p><ul><li><p>
Experience working with data exchange, data integration or data analysis</p></li><li><p>
An understanding of how data moves between systems (for example, via APIs, files or databases)</p></li><li><p>
Strong attention to detail and problem-solving skills</p></li><li><p>
The ability to communicate clearly with a range of stakeholders</p></li><li><p>
Experience identifying and fixing data issues</p></li><li><p>
A basic understanding of data privacy and security principles</p></li>
</ul><p>It would also be helpful (but not essential) if you have:</p><ul><li><p>
Experience working in a regulated environment such as healthcare or financial services</p></li><li><p>
Familiarity with tools used for data analysis or integration</p></li><li><p>
An interest in improving processes and ways of working</p></li>
</ul><p><b>Why Bupa?</b></p>
<p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p>
<p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p>
<p>Time Type:</p>
Full time<p>
Job Area:</p>
IT<p>
Locations:</p>
Egypt - Cairo</div>
<br>
Employee mentoring programme, Company pension, Referral programme, Financial planning services, Private dental insurance, Paid volunteer time, Gym membership, Additional leave, Health &amp; wellbeing programme, Private medical insurance, Free flu jabs, Cycle to work scheme

Customer Data Exchange Analyst

Henry Ford Health

<div><div><p><b>GENERAL SUMMARY:</b></p><p>
The Senior Analyst &ndash; Experience Analytics will listen to customers by translating data into strategic insights that improve experience across the end-to-end customer journey. This role will perform fascinating and complex project work that supports the Experience Insights and Analytics team. Your skills will be used to developing dashboards using multiple data sources, create insightful reports that illuminate the patient journey and guide strategic improvement efforts. The senior analyst will also conduct routine training of division team members to ensure measurement needs are met. The analyst thrives working independently and enjoys using data to effectively tell our patient journey story to help colleagues make informed strategy decisions.</p><p><b>
PRINCIPLE DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Develop metrics that that truly impact Henry Ford Health customers loyalty.</li><li>
Create scalable, innovative approaches to extract, manage, and analyze data from customers.</li><li>
Connect analytics with overarching business questions and understand the link between brand strategy and analytic insights.</li><li>
Design and deliver meaningful dashboards.</li><li>
Partner with IT and external agencies to develop an efficient process for reporting and analytics.</li><li>
Create monthly reports that include multiple data sources, prepare recommendations, and monitor the effectiveness of recommendations post-implementation.</li><li>
Lead projects for experience insights and analytics initiatives.</li><li>
Lead the design and implementation of complex surveys using advanced survey tools, ensuring data accuracy and alignment with strategic goals.</li><li>
Oversee the design and development of comprehensive surveys utilizing advanced survey tools, ensuring precise data collection and alignment with project goals.</li><li>
Responsible for data management from various sources; including warehousing survey responses, and handling provider and location listings.</li><li>
Monitor website tracking tools, making sure customer data is updated regularly.</li></ul>
<div><p><b>KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:</b></p><ul><li>
Highly analytical and able to tell a story with data.</li><li>
Excellent verbal and written communications skills when working with cross-functional teammates.</li><li>
Enjoy working cross collaboratively with a variety of co-workers, ranging from directors to doctors.</li><li>
Understand large datasets and be comfortable analyzing according to organizational goals.</li><li>
Knowledge of visualization in PowerBI, Tableau, PowerPivot, Excel, Web Analytics and Google Analytics, Looker Studio.</li><li>
Self-directed and organized with strong attention to detail.</li><li>
Proficiency in visualization tools and SQL.</li></ul><p><b>
SKILLS PREFERRED:</b></p><ul><li>
Deep understanding of web-related behaviors and trends and ability to optimize for these.</li><li>
Knowledge of surveying methodology.</li><li>
Database concepts knowledge.</li><li>
Solid understanding of the sales and marketing funnel to drive effective content generation throughout the sales process.</li><li>
Project management experience with a focus on cross-functional workgroups.</li></ul><p><b>
EDUCATION/EXPERIENCE REQUIRED:</b></p><ul><li>
Bachelor&rsquo;s degree, required. Master&rsquo;s degree, preferred</li><li>
3-5 years of experience in data analytics, required</li><li>
Minimum of 2 years leading complex projects. (e.g., cross-functional workgroups), required.</li></ul>
 </div></div><div><div><div><div><h4 class="jobSectionHeader"><b>Additional Details</b></h4>
<div><p>
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.</p></div>
</div>
</div></div><div><div><div><h4 class="jobSectionHeader"><b>Overview</b></h4>
<div><p>
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services &ndash; from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford&rsquo;s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation&rsquo;s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.</p></div>
</div>
</div></div><div><div><div><h4 class="jobSectionHeader"><b>Benefits</b></h4><div><p><br>
</p><p>The health and overall well-being of our team members is our priority. That&rsquo;s why we offer support in the various components of our team&rsquo;s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
</p></div></div></div></div><div><div><div><h4 class="jobSectionHeader"><b>Equal Employment Opportunity/Affirmative Action Employer</b></h4>
<div><p>
 Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is</p>
<p>
 committed to the hiring, advancement and fair treatment of all individuals without regard to</p>
<p>
 race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,</p>
<p>
 weight, marital status, family status, gender identity, sexual orientation, and genetic information,</p>
<p>
 or any other protected status in accordance with applicable federal and state laws.</p></div></div></div></div></div></div>

Sr. Experience Analyst - Full time - Detroit

Sentara

<div><div><h1 class="jobSectionHeader"><b>Sentara is hiring a Senior Healthcare Data Analyst!</b></h1>
<p>This position is fully remote.</p>
<p></p><h1 class="jobSectionHeader"><b>Overview
</b></h1><p>The Healthcare Data Analyst Senior provides data analysis support to the customer by assisting with the development of reports and/or dashboards to monitor program and operational performance. Promotes self-service analytics for customer adoption, understanding and use of data. Supports design of programmatic analyses and reporting capabilities in addition to business requirement definition for new analyses and performs ad-hoc analysis as directed. This position supports data quality and data stewardship functions to maintain data accuracy and identify new metrics. As a subject matter expert, the Healthcare Data Analyst Senior uses analytic skills to offer data-driven conclusions and recommendations to business partners.
</p><p></p><h1 class="jobSectionHeader"><b>Education
</b></h1><ul><li>Bachelor's Degree in analytics, statistics, informatics, business, public health, or related field (Required)</li>
</ul><h1 class="jobSectionHeader"><b>Certification/Licensure
</b></h1><ul><li>No specific certification or licensure requirements</li>
</ul><p></p><h1 class="jobSectionHeader"><b>Experience
</b></h1><ul><li>3 years of experience in data analysis (Required)</li>
<li>Must have advanced-level skills in Microsoft Excel, SQL, Power BI, data validation, dashboard development
</li><li>Must have h ands-on analysis, dashboard delivery, recurring and ad hoc reporting, metric development
</li><li>Experience in Epic, claims, quality, utilization , finance, operations, service lines, population health is preferred</li>
<li>Looking for someone who can independently build dashboards, answer business questions, and explain insights clearly to partners
</li><li>Looking for someone with experience solving business problems with data</li>
<li>Ability to communicate findings clearly with operational, clinical, finance, or executive stakeholders.
</li></ul><p></p><p>Talroo</p></div></div><p></p>

Senior Healthcare Data Analyst - Remote

RevSpring, Inc

<div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li><div>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</div>
</li><li><div>It is desired that the candidate has experience with AWS.</div>
</li><li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div>
<div></div><div>RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>
<div></div><div><b>Note:</b> This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.</div><br>
<div></div>
<div></div><div><div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div></div></div></div></div>
<div><div><div><div><div><b>Tyler Langenhorst</b></div><br>
</div></div><br>
<div><div><div><b>OPERATIONS MANAGER</b></div><br>
</div></div><br>
<div><div><div>p 800.414.7026 ext 6042 | e tlangenhorst@revspring.com</div><br>
</div></div><br>
</div></div></div></div></div></div><p></p><div><b>From:</b> Tameka Gibson &lt;tgibson@revspringinc.com&gt;<br>
<b>Sent:</b> Tuesday, June 9, 2026 10:39 AM<br>
<b>To:</b> Tyler Langenhorst &lt;TLangenhorst@revspringinc.com&gt;<br>
<b>Subject:</b> Application Support Analyst
</div><div></div><div><div><b>Job Title: Application Support Analyst</b></div>
<div></div><div><b>Job Summary:</b></div>
<div>RevSpring provides patient engagement and revenue cycle management services to its clients. In order to provide the highest quality service to its clients, RevSpring is seeking an individual who would be a good fit with our team culture as well as having the skills, desire, and enthusiasm to excel in the Level 2 (L2) Application Support Analyst role. We place great importance on our continual improvement of our services, our operational efficiencies, and our customer service, and the successful candidate will contribute to these objectives in measurable ways.</div>
<div>Our L1 support staff handles incoming communications from our clients including system change requests as well as reports of system issues. For items that require additional research or technical knowledge, the L2 Application Support Analyst will provide this additional assistance.</div>
<div>In response to a ticket, typical tasks would include reviewing system logs, examining database records, or examining documentation / program logic to answer the inquiry or identify the source of the reported issue.</div>
<div>Additionally, the L2 Application Support Analyst will be responsible for monitoring the alert dashboard throughout the day for system issues that require attention, and either addressing the issue or escalating to the appropriate group.</div>
<div>This position will be located in the Hamilton, NJ office. Periodic or part-time work-from home arrangement may be considered after an initial period of in-office training.</div>
<div></div><div><b>Essential Functions:</b></div>
2nd Level Support <ul><li>- This team member will provide troubleshooting and technical assistance to internal and external customers, specifically investigation and remediation of issues that occur on any of our platform subsystems. To be successful in this role, the candidate should be excited by problem solving and must possess excellent troubleshooting and communication skills.</li>
<li>Programming knowledge is not required. However, since the need to interact with a database will frequently occur, the candidate should have some knowledge of a relational database such as MySQL and be able to write basic SQL queries. A technical mindset and curiosity will be important in the candidate being satisfied and successful in this role.</li>
<li>Business Support &ndash; Since this team member will be involved in a significant amount of the day-to-day interaction with the customer, he or she will be in good position to suggest, implement, document, and help to improve processes that would make the services we offer more efficient and/or effective. Therefore, the L2 Application Support Analyst will perform various business support tasks such as documenting systems and processes, suggesting / implementing process and/or system improvements, and well as performing various sales and/or business development tasks that are needed.</li></ul><br>
<div></div><br>
<div><b>Minimum Requirements:</b></div>
<ul><li>It is desired that the candidate be able to write SQL queries.</li>
<li>It is desired that the candidate be familiar with text search, preferably within a log aggregation tool such as Splunk</li>
<li>Must be customer focused, have excellent customer service skills and phone mannerisms.</li>
<li>Must have excellent analytical/troubleshooting skills.</li>
<li>Outstanding interpersonal, organizational, and verbal/written communication skills are required.
</li><li>Ability to multi-task and to be detail-oriented is required.</li>
<li>Has an entrepreneurial approach.</li>
</ul><div><b>Specific Job Skills:</b></div>
<div><b>Education:</b> Bachelor of Science in a technical field, or equivalent technical education.</div>
<div><b>Experience:</b></div>
<div><b>Supervision:</b> N/A</div>
<div><b>Certifications:</b> N/A</div>
<div><b>Language Skills:</b></div>
<div>Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.</div>
<div></div><div><b>Physical Capabilities: Standard categories</b></div>
<div>The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div></div><div>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</div></div></div><div></div>

Application Support Analyst

Hermès

<div>
 <strong>
  Job Title: D
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 <strong>
  ata analyst
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 </strong>
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  REPORTS TO: SENIOR RETAIL EXCELLENCE MANAGER
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 </strong>
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  Location: DUBAI
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  Organisation unit: Hermes middle east
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 </strong>
 <strong>
  GENERAL MISSION
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 </strong>
 Herm&egrave;s is looking for a Data Analyst to strengthen its understanding of both clients and business dynamics across our 6 stores in the Middle East region. The role combines customer‑centric analyses with deep business performance insights to support teams in elevating service, client experience, and retail excellence. By ensuring high data quality and transforming complex information into actionable recommendations, the Data Analyst will help the Maison make informed decisions that advance both customer knowledge and operational performance.
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  Responsibilities
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 </strong>
 <strong>
  Dashboards creation &amp; maintaining
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 </strong>
 <ul>
  <li>
   Design and produce dashboards/reports to provide in-depth analysis of business performance and clients&rsquo; behaviour (e.g. client journey, spending patterns)
  </li>
  <li>
   Collaborate with Group and Europe Data Analytics Team to enrich the current dashboards with more insights
  </li>
  <li>
   Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.
  </li>
  <li>
   Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements
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  </li>
 </ul>
 <strong>
  CUSTOMER DATA QUALITY
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 <ul>
  <li>
   Improve the customer database quality and animate the retail teams to share best practices in Customer data capture
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  <li>
   Ensure regular monitoring of the customer database by developing dedicated analyses and Reports
  </li>
  <li>
   Support and deploy Group projects locally, adapting to specific market needs
  </li>
  <li>
   Develop assets to train sales teams on customer data management
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   <br/>
  </li>
 </ul>
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  Customer Knowledge
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 <ul>
  <li>
   Be responsible of customer knowledge for the subsidiary by sharing retail and customer orientated insights
  </li>
  <li>
   Analyse customer patterns and retail performances to support strategic decisions
  </li>
  <li>
   Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges
  </li>
  <li>
   Support customer targeting initiatives with CRM analyses and provide detailed customer profile analyses
  </li>
  <li>
   Accompany group analytics initiatives, such as customer segmentation, and animate them across the subsidiary
  </li>
  <li>
   Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards
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  </li>
 </ul>
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  Retail excellence &amp; Business performance
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 <ul>
  <li>
   Analyse on a regular basis (e.g. weekly, monthly) the retail performance and key KPIs (e.g. sales, sales per metiers, traffic, conversion rate, UPT, average basket)
  </li>
  <li>
   Propose recommendations and build action plans
  </li>
  <li>
   Ensure harmonization and alignment of performance indicators across teams and stores, aligned with the Group
  </li>
  <li>
   Contribute to the preparation of business reviews, strategic committees, and management presentations, providing clear and data-backed narratives
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  </li>
 </ul>
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  Experience &amp; Requirements
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 </strong>
 <ul>
  <li>
   Master's degree (Bac +5) in Engineering or in Science / Data Analysis / Computer Science, and a minimum of 3 to 5 years&rsquo; experience in a similar role
  </li>
  <li>
   Confirmed background in statistical methodologies and social behaviour analysis
  </li>
  <li>
   Proficiency in programming languages (SQL, Python, etc.) and BI and visualization tools (Power BI and/or Cognos IBM)
  </li>
  <li>
   Proficient in data analysis and reporting
  </li>
  <li>
   Ability to analyse and synthesize
  </li>
  <li>
   Customer and business orientated mindset
  </li>
  <li>
   Curiosity and adaptability
  </li>
  <li>
   Discretion and confidentiality
  </li>
  <li>
   Team spirit
  </li>
  <li>
   Fluent preferably in multiple languages with spoken and written English mandatory. Arabic &amp; French are a plus.
  </li>
 </ul>
</div>


Retail Data Analyst

Tulane University

<div>
 <strong>
  Job Description
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 </strong>
 The User Services Analyst II provides prompt, courteous, and helpful user support to the Tulane University community. The User Services Analyst II executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. The User Services Analyst II contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. The USA II collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The User Services Analyst II must possess the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.
 <br/>
 <br/>
 <strong>
  Responsibilities
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  <br/>
 </strong>
 <strong>
  QUALIFICATIONS
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualification
  <br/>
  <br/>
 </strong>
 2 years&rsquo; experience working in a Windows and Macintosh operating system desktop software and support environment.
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 1 year of Configuration Management and deployment at scale
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 <strong>
  Preferred Qualification
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  <br/>
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 Macintosh configuration deployments tools and best practices
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 Experience with incident management tools such as Service Now
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 <br/>
 A+
 <br/>
 <br/>
 Network+
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 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person&rsquo;s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane&rsquo;s employment or educational programs or activities.
 <br/>
 <br/>
 Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .
</div>


IT Support Technician II

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