customer experience associate

The Wendy's Company

<div>
 When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn&rsquo;t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you&rsquo;re looking for a career where you can be part of the action as we continue to grow our iconic brand &ndash; We got you!
 
 
 We are looking for a Bilingual Spanish &amp; English Customer Experience Associate. This role serves as a critical initial connection point between our brand and our existing and potential customers. The Bilingual Customer Experience Associate&rsquo;s primary responsibility is to document and address customer inquiries and concerns, resolve complaints and ensure overall customer satisfaction. This role requires high emotional intelligence, brand advocacy, sound judgement, and real-time responsiveness across a variety of communication platforms, including social media and traditional Customer Care channels. Additionally, they may be involved in upselling or cross-selling products, providing technical support, and escalating concerns and complex issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Resolve incoming customer contacts across channels (email, social media, etc.) related to product, service, digital/mobile app, restaurant experience, and general brand sentiment. Manage high-priority case queues, including escalations from our third-party partners, delivery providers, senior leadership, DRSC and field-based employees, and business partners.
 </li>
 <li>
 Escalate complex or location-specific issues to the appropriate restaurant operators and/or internal stakeholders.
 </li>
 <li>
 Document case details, solutions provided, and customer communications with accuracy and clarity.
 </li>
 <li>
 Act as the brand voice across public and private social media interactions, adhering to brand voice and communication guidelines.
 </li>
 <li>
 Monitor social media channels for potential brand risk and escalate potential brand-damaging content or situations to internal leadership.
 </li>
 <li>
 Conduct investigative social media reviews to identify root cause of issues, including identification of customer/restaurant/employee/post origin, and tracking sentiment.
 
 
 </li>
 </ul>
 
 Education:
 
 High School Diploma/GED
 
 
 
 Travel:
 
 5%
 
 
 
 Pay Range:
 
 $20.00 - $30.00 Hr.
 
 
 
 What We Expect From You
 
 
 
 <ul>
 <li>
 Bilingual in Spanish and English
 </li>
 <li>
 Education: High School Diploma or equivalent experience
 </li>
 <li>
 3+ years in customer service, social media support, or community management. Bonus if have experience in Sprinklr.
 </li>
 <li>
 Strong written and verbal communication skills with the ability to represent a brand voice across platforms
 </li>
 <li>
 Empathy, patience, and the ability to handle stressful situations calmly
 </li>
 <li>
 Positive attitude, willingness to learn and ability to work independently and as part of a team
 </li>
 <li>
 Technical skills and experience using CRM tools and social media listening platforms
 </li>
 <li>
 Strong problem solving skills and demonstrated ability to manage escalation and prioritize high-impact issues in a fast-paced environment
 </li>
 <li>
 Knowledge of digital apps and delivery platforms
 
 
 </li>
 </ul>
 
 Expected Work Location (Remote)
 
 : It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.
 
 
 Wendy&rsquo;s was built on the premise, "Quality is our Recipe&reg;," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.
 
 
 The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate&rsquo;s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance.
 
 
 Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.
 
 
 NOTE: Wendy&rsquo;s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy&rsquo;s benefits, bonus, and other incentives. Wendy&rsquo;s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
 
 
</div>

Customer Experience Associate

Atrium

<div>
 
 Client Overview
 
 
 
 Our client is a dynamic organization focused on delivering exceptional customer service and innovative solutions. The company values diversity and fosters a collaborative, growth-oriented environment. They are currently looking to add a
 
 Customer Experience Associate
 
 to their team. Employees are encouraged to develop their skills and advance their careers.
 
 
 
 Salary/Hourly Rate
 
 
 
 $20/hr - $25/hr DOE
 
 
 
 Position Overview
 
 
 
 The Customer Experience Associate interacts with customers to provide information, address inquiries, and ensure customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks effectively in a fast-paced environment.
 
 
 
 Responsibilities Of The Customer Experience Associate
 
 
 
 <ul>
 <li>
 Cheerfully respond to customer questions by phone, email, or in person.
 </li>
 <li>
 Provide information about products and services.
 </li>
 <li>
 Enter orders, process account changes, and resolve complaints.
 </li>
 <li>
 Maintain accurate records of customer interactions.
 </li>
 <li>
 Refer unresolved issues to the appropriate departments.
 </li>
 <li>
 Recommend improvements to enhance customer satisfaction.
 </li>
 <li>
 Process payments, refunds, and billing adjustments.
 </li>
 <li>
 Prepare documentation for contracts and transactions.
 </li>
 <li>
 Support sales of additional products or services.
 
 
 </li>
 </ul>
 
 Required Experience/Skills for the Customer Experience Associate:
 
 
 
 <ul>
 <li>
 Active listening and clear communication.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Proficiency with computers and CRM software - Zendesk, Salesforce, or similar.
 </li>
 <li>
 Ability to handle strict deadlines and repetitive tasks.
 </li>
 <li>
 Experience dealing with challenging customer situations.
 </li>
 <li>
 Attention to accuracy and detail.
 
 
 </li>
 </ul>
 
 Preferred Experience/Skills for the Customer Experience Associate:
 
 
 
 <ul>
 <li>
 Previous customer service experience (6 months to 1 year).
 </li>
 <li>
 Familiarity with billing, account management, or sales support.
 </li>
 <li>
 Experience in a hybrid or remote work environment.
 
 
 </li>
 </ul>
 
 Education Requirements:
 
 
 
 <ul>
 <li>
 High school diploma or a GED is required.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
 
 
 </li>
 </ul>
 By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .
 
 
 As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
 
 
 EOE/M/F/D/V/SO
 
 
 Position ID: 391007
</div>

Customer Experience Associate - 391007

Weis Markets

<div><ul><li><h3 class="jobSectionHeader">Job ID</h3>
JR44580
</li><li><h3 class="jobSectionHeader">Job Category</h3>
SO-Front End
</li><li><h3 class="jobSectionHeader">Career Area</h3>
Store Associates
</li><li><h3 class="jobSectionHeader">Job Type</h3>
Regular
</li><li><h3 class="jobSectionHeader">Schedule</h3>
Part time
</li><li><h3 class="jobSectionHeader">Job Location</h3>
3644 MacArthur Road 
Whitehall, PA 18052-2704</li></ul></div>
 <div><div><h3 class="jobSectionHeader">Overview</h3>
</div><div>Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!<div><div><div><div><div><div><div><div>
Location Address:</div></div></div></div></div></div></div></div><div></div>
3644 MacArthur Road
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:<ul><li>
Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.</li><li>
Operates front end scanning equipment and cash register. Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer&rsquo;s cart.</li><li>
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.</li><li>
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.</li><li>
Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.</li><li>
Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.</li><li>
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.</li><li>
May also be called upon to assist in other departments.</li></ul>
SUPERVISORY RESPONSIBILITIES
This position currently has no supervisory responsibilities.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.
Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.</div></div>

CS Outsource

<div>
 
 
 Job Description:
 
 
 
 We are looking for a Customer Experience Associate to join our team and ensure a smooth, positive experience for our customers. The ideal candidate will be responsible for handling customer queries, resolving issues, and maintaining high levels of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer inquiries via calls, email, or chat in a timely manner
 </li>
 <li>
 Resolve customer complaints efficiently and professionally
 </li>
 <li>
 Maintain accurate records of customer interactions
 </li>
 <li>
 Coordinate with internal teams to resolve customer issues
 </li>
 <li>
 Ensure a high level of customer satisfaction and service quality
 </li>
 <li>
 Follow company processes and communication standards
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to handle pressure and manage multiple tasks
 </li>
 <li>
 Basic computer skills (CRM/tools experience is a plus)
 </li>
 <li>
 Problem-solving mindset
 </li>
 <li>
 Prior experience in customer service is preferred
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 JoharTown - Lahore (Onsite)
 
 
 
</div>

Cuyana

<div>
 
 Now hiring!
 
 Full-time
 
 Customer Experience Associate
 
 to join the Cuyana CEx team in a hybrid capacity - splitting time between remote work and hands-on operations support in-person at our Distribution Center in West Oakland.
 
 
 Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team!
 
 
 
 Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 401k, plus generous Employee Discount.
 
 
 
 RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Quickly and thoroughly respond and solve customer inquiries via email, phone
 </li>
 <li>
 Respond to and communicate with customers in a friendly, positive, professional, and efficient manner
 </li>
 <li>
 Process orders, returns and exchanges - for both online and retail channels
 </li>
 <li>
 Handle all customer requests and special cases at the distribution center
 </li>
 <li>
 Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns
 </li>
 <li>
 Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments
 </li>
 <li>
 Cuyana Community - help teammates during peak season, support retail and community events
 
 
 </li>
 </ul>
 REQUIREMENTS:
 
 
 <ul>
 <li>
 1-3+ years of customer service experience
 </li>
 <li>
 Passionate about helping customers
 </li>
 <li>
 Connection to Cuyana's Fewer, Better philosophy
 </li>
 <li>
 Team player, able to collaborate &amp; work well with others
 </li>
 <li>
 Positive attitude, self-starter, proactive, and resourceful
 </li>
 <li>
 Excellent communication and problem solving skills
 </li>
 <li>
 Ability to multi-task, very organized with attention to detail
 </li>
 <li>
 Strong e-commerce system capabilities
 </li>
 <li>
 ZenDesk, NetSuite, Shopify experience is a plus
 </li>
 <li>
 Thrives in fast paced startup environment; able to adapt quickly
 </li>
 <li>
 
 Flexible availability -
 
 early/late hours, weekdays/weekends on-site and remotely with a strong internet connection required
 
 
 </li>
 </ul>
 A CONNECTION TO OUR VALUES
 
 
 We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.
 
 
 <ul>
 <li>
 
 Cultivate Community
 
 &ndash; you are honest, inclusive, and always willing to lend a hand
 </li>
 <li>
 
 Create Excellence
 
 &ndash; you are accountable, decisive, and drive for results
 </li>
 <li>
 
 Build &amp; Evolve
 
 &ndash; you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way
 
 
 </li>
 </ul>
 Compensation range for this role is $20- $23/hr, commensurate with geographical location, skills, and experience.
 
 
 Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.
</div>

ReSource Pro

<div><div>Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone? 
 
Come Join ReSource Pro!</div> 

Your Role... 
Supportive Insurance Services, a ReSource Pro company, is seeking a Customer Experience Associate to provide front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client. 
 
We hire the best because our service is only as good as the people delivering it. We&rsquo;re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. 
<ul><li>This position is a hybrid role and all candidates must reside within driving distance to our Vincennes, IN office.</li></ul> 

In This Role, You Will...<ul><li>
Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them</li><li>
Follows establishes processes and procedures to complete routine regulatory compliance</li><li>
Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports.</li><li>
Processing and tracking applications</li><li>
Provide exceptional customer service to customers</li></ul>
What You Need to Be Successful...<ul><li>
High School diploma or equivalent</li><li>
1-2 years of customer service experience</li><li>
1-2 years of office experience preferred</li><li>
Previous insurance experience or basic insurance knowledge preferred</li><li>
Licensing experience preferred but not required</li><li>
Customer-centric mindset; enjoy providing a service and solving customer problems</li><li>
Strong written and verbal communication skills</li><li>
Process-focused and detail oriented; committed to accurate documentation</li><li>
Computer knowledge and proficiency with MS 365&ndash; able to learn, utilize, and navigate a variety of external and internal systems</li></ul>
Your Compensation... 
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Vincennes, IN and the salary range for this location and role is $11.25 - $23.94 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.
Your Benefits &amp; Perks...<ul><li>
100% paid employee health insurance available on Day 1</li><li>
Eligible for all medical, dental, and vision benefits on Day 1</li><li>
Remote positions are Internet stipend-eligible</li><li>
401k with employer match, vested on Day 1</li><li>
HSA/FSA available</li><li>
Long Term and short-term disability employer-provided</li><li>
Generous PTO plan with paid holidays + floating holidays</li><li>
Development and growth opportunities</li><li>
Comprehensive wellness program and prioritization of employee health</li></ul>
Your Interview Process... 
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. 
 
The standard interview process includes:<ul><li>
Behavioral Interview with Talent Acquisition</li><li>
Online talent assessment</li><li>
Hiring Manager Interview</li><li>Additional interview steps may be added depending on the position or if further evaluation is needed.</li></ul> 
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times&mdash;placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list&rsquo;s 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Wolf and Shepherd

Title: Customer Experience Associate, CX2Reports to: Customer Experience ManagerLocation: Remote/Hybrid, El Segundo CAWHO WE AREWolf &amp; Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can&rsquo;t have modern technology comforts.WHAT WE NEEDWe are looking for a Customer Experience Associate, CX2 to assist in the all-important responsibilities of caring for our customers&rsquo; needs, managing partners, building customer loyalty, and representing the brand. This role will be responsible for providing exceptional customer service while maximizing revenue within our sales environment.JOB TYPE This is a full-time, nonexempt position.TASKS &amp; RESPONSIBILITIESYour responsibilities are inclusive of the following but are not limited to:<ul><li>Expertly address questions via phone, email and chat providing answers that are quick and easy to understand</li><li>Assist Management in policy updates for the department based on current business needs</li><li>Support the Customer Experience Associates during the department manager&rsquo;s absence</li><li>Support management in process execution to monitor orders, inventory, return and exchanges</li><li>Support department in addressing functionality issues and implementing process improvements</li><li>Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance.</li><li>Adopt the Wolf &amp; Shepherd&rsquo;s voice and tone to convey our brand and personality, and ensure a pleasant customer experience.</li><li>Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement.</li><li>Communicate customer feedback and insights to Management, to better understand trends and customer preferences.</li></ul>SKILLS &amp; EXPERIENCE<ul><li>Must be highly organized with strong attention to detail.</li><li>Strong verbal and written communication skills.</li><li>Ability to maintain a friendly and professional demeanor in a fast paced environment.</li><li>Must be knowledgeable and adhere to rules and regulations, while maintaining a kind and accommodating attitude.</li></ul>REQUIREMENTS &amp; QUALIFICATIONS<ul><li>Minimum of 3 years of direct customer experience work.</li><li>Strong knowledge of Excel, Shopify, Zendesk and Shiphero.</li><li>Strong interpersonal and communications skills, and independent work ethic.</li><li>Excellent time management skills and organizational abilities.</li><li>A positive, outgoing, high energy and entrepreneurial personality.</li></ul>PERKS &amp; BENEFITS We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.<ul><li>Health, vision, and dental benefits program</li><li>401(k) plan</li><li>Paid time off</li><li>Sick pay</li><li>Frequent free meals and snacks and company-sponsored gatherings</li><li>Wolf &amp; Shepherd shoes and more</li></ul>Pay: $22.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul>Work Location: Hybrid remote in El Segundo, CA 90245

Customer Experience Associate, CX2

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Customer Experience Associate

Customer Experience Associate - 391007

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Customer Experience Associate, CX2