customer experience associate

Choctaw Nation of Oklahoma

<div>Job Purpose or Objective(s): The Associate Experience Specialist will be responsible for planning, organizing, and executing a wide range of experiences, programs, events, and activities aimed at improving associate engagement, team collaboration, finding solutions to reduce turnover and overall job satisfaction across the Choctaw Nation workforce.
Monday-Friday, 8:00am-4:30pm
Primary Tasks:
<div><ul><li>Provide information, education, and upskill to all levels of people leaders to maximize the associate experience for the benefit of the tribe and the wellbeing of our associates.
</li></ul><ul><li>Partner across the organization to obtain feedback pertaining to the associate experience and provide descriptive, diagnostic, predictive analysis and recommendations for new actions and initiatives to address identified concerns and roadblocks. Develops timely and professional report outs.
</li></ul><ul><li>Provide ongoing support to all levels of leadership for engagement and experiences program optimization to include troubleshooting platform issues with vendors and responding to associate requests.
</li></ul><ul><li>Develop and documents key tactical communication toolkits to ensure pre-, day of and post- associate activities/events/programs messaging is provided to Senior leadership, people leaders and associates. Conducts after-action meetings to gather and analyze feedback from event participants, making data-driven improvements for future events.
</li></ul><ul><li>Research and develop recommendations for key tribal-wide and/or Human Resources experience initiatives and produce high-quality deliverables that meet business case needs. (e.g. Employer of Choice &ndash; Awards Strategy, Advising Interactions)
</li></ul><ul><li>Coordinate organizational associate activities, events, and programs (e.g., Associate of the Quarter, Service Milestones, Achievers, Voice of Associate), updating of related records, procedures, and processes as assigned. Maintains inventory of materials and documents (plaques, certificates, d&eacute;cor).
</li></ul><ul><li>Perform other duties as may be assigned.
</li></ul><ul><li>Attend associate team meetings to learn more about associate engagement and retention efforts within the programs.
</li></ul></div>Requirements:
<ul><li>Bachelor&rsquo;s degree in business administration, Human Resource Administration, or related field or 4 years of directly related experience in lieu of education.
</li><li>Strong writing, public speaking, business analysis, project management and problem-solving skills
</li><li>Knowledge of associate engagement concepts
</li><li>Ability to travel to events.
</li><li>Copywriting and proofreading skills
</li><li>Fully competent in Microsoft Office suite to produce high quality reports.
</li><li>Two (2) years of related customer service experience in an advisory and/or consultant capacity</li></ul></div>

Associate Experience Specialist

Morton Brown Family Wealth

Morton Brown Family Wealth is looking for a Client Experience Associate who is organized, reliable, and takes pride in creating a welcoming and well-run office environment.If this opportunity excites you, please send your resume and a brief cover letter to info@mortonbrownfw.com.Client Experience Associate (Front Desk)Location: Allentown, PA (In-Office)Type: Full-TimeSalary: Commensurate with experience, $45,000 - $60,000Benefits: 401(k), Profit Sharing, Health Care, Dental, Vision, Disability, Earned SabbaticalAbout Us Morton Brown Family Wealth is an independent, boutique wealth management firm headquartered in the Lehigh Valley and serving clients nationwide.We are reimagining financial advice, building a team where curiosity is encouraged, contributions are valued, and culture is as important as results. Our mission is to positively impact the experience people have with money, relationships, and life.About the Role The firm is seeking a Client Experience Associate who is responsible for managing front desk operations and providing clerical support across the firm. This role serves as the first point of contact for clients and visitors while supporting scheduling, data management, and administrative workflows.This position plays an important role in maintaining the day-to-day flow of the office through organization, accuracy, and consistent follow-through.What You&rsquo;ll Do &middot;Answer and direct incoming telephone calls and communications to appropriate team members&middot; Greet clients and visitors and manage front desk interactions and meeting arrivals&middot; Own scheduling and calendar management, ensuring accurate meeting details, appropriate time allocation, and coordination across team calendars&middot; Assist with data entry and maintain accurate client information across CRM, client portal, and internal systems&middot; Maintain office organization, including conference room setup, supply inventory, and general upkeep&middot; Handle incoming and outgoing mail and packages (FedEx, UPS, USPS)&middot; Support team members with administrative tasks and internal projects&middot; Order and maintain inventory of office supplies&middot; Assist with basic office upkeep, including light kitchen maintenanceWhat We&rsquo;re Looking For&middot; 3+ years of experience in an administrative, clerical, or front desk role&middot; Demonstrated ability to manage calendars, scheduling, and administrative workflows&middot; Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)&middot; Experience with CRM software (Salesforce preferred) and cloud-based environments&middot; Familiarity with scheduling tools (e.g., Calendly)&middot; Strong organizational skills and attention to detail&middot; Ability to learn and adopt new technologies and systems&middot; Experience in financial services is a plusWhy Morton Brown &middot; Direct access to firm leadership and mentorship&middot; A culture that values collaboration, accountability, and growth&middot; Opportunity to contribute to a team-oriented, high-performing environment&middot; Competitive benefits including 401(k) with profit sharing, health coverage, and earned sabbatical&middot; The opportunity to play a meaningful role in the day-to-day client and team experienceWhy the Lehigh Valley? The Lehigh Valley is a vibrant community that offers a unique blend of rural, suburban, and urban living opportunities. It has become a growing hub for business, healthcare, education, and the arts, while maintaining a welcoming and connected feel. Centrally located between New York City and Philadelphia, the region provides easy access to both major cities. With its rich culture, abundant outdoor recreation, and strong tradition of community involvement, the Lehigh Valley is a place where professionals and families can thrive.Morton Brown Family Wealth is an Equal Opportunity EmployerPay: $45,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

Client Experience Associate

Whistle Express Car Wash

<div>Key Responsibilities: Team Development &amp; Support Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations. Provide guidance and support to team members as needed to help them improve and succeed. Support scheduling and shift management to ensure adequate staffing and fair team workload. Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly. Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement. Customer Experience Greet customers warmly and ensure they feel welcomed and valued at every visit. Answer customer questions about services, membership options, and promotions clearly and courteously. Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary. Promote unlimited wash memberships and other services to enhance customer engagement and retention. Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader. Operational Excellence Check equipment daily to ensure proper functionality and report any issues to the Site Leader. Support site safety by following protocols and helping team members maintain safe work practices. Assist with routine cleaning and maintenance to uphold quality standard. Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking. Help identify operational challenges and suggest improvements to keep daily operations running smoothly. Sales Support Promote unlimited wash memberships and other services to customers during their visit. Assist in upselling additional services or products to help achieve site sales goals. Support the implementation of site promotions and marketing initiatives. Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue. Problem-Solving and Decision Making Respond to customer concerns and questions, escalating to the Site Leader when necessary. Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations. Make quick, informed decisions to keep daily operations on track and minimize disruptions. Collaborate with team members to address challenges and improve overall site performance. #LI-DNI
If you&rsquo;re ready to take the wheel and drive performance across a growing territory, we want to hear from you.</div>

Assistant Site Manager

inDrive

<div>
 
 
 Department:
 
 Customer Service and Experience
 
 
 
 Location:
 
 Pakistan
 
 
 
 
 Description
 
 
 
 
 To be added
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Review and verify content to ensure accuracy and compliance.
 </li>
 <li>
 Confirm the identity of individuals as part of the verification process.
 </li>
 <li>
 Maintain a high level of accuracy and attention to detail in all verification procedures.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 Confident PC user
 </li>
 <li>
 familiar with Google Sheets and Google Docs.
 </li>
 <li>
 Strong written and verbal communication skills with grammatical accuracy.
 </li>
 <li>
 Proficiency in the native language of the supported country.
 </li>
 </ul>
</div>

Online Checkout Specialist

Eli Lilly

<div>At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.<div>
Job Overview</div> 
We are seeking an ambitious and execution-focused Consumer Experience Associate to play a hands-on role in delivering Lilly Saudi Arabia&rsquo;s consumer engagement across the cardiometabolic portfolio. This role is accountable for the end-to-end execution of consumer journeys, media campaign delivery, content production coordination, and performance tracking across digital, social, paid media, and traditional channels.
Working alongside the Consumer Experience Manager and at the intersection of brand, digital, medical, and agency partners, this role is designed for a detail-oriented marketer with a consumer-first mindset, strong project management skills, and a genuine passion for improving the patient and consumer experience through creative, compliant, and measurable engagement.<div> 
Key Responsibilities</div><ul><li>
Consumer Journey Execution Own the day-to-day execution of consumer journeys across therapeutic areas &ndash; ensuring each journey is delivered end-to-end with consistency, quality, and alignment to the consumer experience strategy set by the Consumer Experience Manager. Coordinate campaign timelines, deliverables, and approval processes across internal stakeholders and agency partners, ensuring on-time and in-full delivery of all consumer-facing assets.</li><li>
Media Buying Execution &amp; Campaign Management Execute media buying plans across digital, social, programmatic, search, and traditional channels as directed by the Consumer Experience Manager. Manage day-to-day media agency coordination &ndash; trafficking assets, monitoring campaign delivery, tracking spend against budget, and flagging performance issues. Optimize in-flight campaigns based on performance data, adjusting targeting, creative rotation, and budget allocation to maximize reach and ROI.</li><li>
Content Production &amp; Creative Coordination Coordinate the production of consumer-facing creative content across all channels &ndash; managing agency briefs, review cycles, and delivery timelines for digital assets, social media content, video, educational materials, and campaign visuals. Support the development, localization, and rollout of consumer-facing materials, adapting global frameworks to KSA market needs while maintaining brand compliance and SFDA regulatory alignment. Manage day-to-day collaboration with creative, digital, and media agencies &ndash; providing clear briefs, tracking deliverables, and ensuring quality and compliance standards.</li><li>
Performance Tracking &amp; Reporting Own the tracking and reporting of consumer campaign performance &ndash; developing regular performance summaries that capture KPIs across reach, engagement, conversion, and consumer experience quality. Maintain structured performance dashboards for all active consumer initiatives, providing the Consumer Experience Manager and stakeholders with clear visibility into what is working and where adjustments are needed. Analyze campaign data, social listening outputs, and consumer insights to generate actionable recommendations for optimization.</li><li>
Consumer Insights Support the collection and synthesis of consumer insights &ndash; including social listening, market research, and digital analytics &ndash; to inform both in-flight optimization and future campaign planning. Identify opportunities to strengthen disease awareness and consumer engagement through innovative approaches, bringing ideas and execution recommendations to the Consumer Experience Manager.</li><li>
Compliance &amp; Cross-Functional Coordination Ensure all consumer-facing assets and campaigns comply with SFDA guidelines, Lilly&rsquo;s global compliance standards, and applicable advertising regulations. Work cross-functionally with Marketing, Brand, Medical, Legal, Compliance, and Global teams to ensure smooth and compliant execution of all consumer initiatives.</li></ul><div> 
Qualifications</div>
Education<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.</li><li>
MBA or relevant postgraduate degree is a plus.</li></ul>
Experience<ul><li>
3+ years of experience in consumer marketing, brand management, media campaign execution, or agency coordination.</li><li>
Experience in FMCG, healthcare, digital health, media, technology, or other consumer-driven industries is valued.</li><li>
Experience working in cross-functional and project-based environments.</li><li>
Hands-on experience with media buying execution, content production, or digital campaign management is preferred.</li></ul> 
Core Competencies<ul><li>
Strong execution orientation with attention to detail and the ability to manage multiple initiatives simultaneously.</li><li>
Solid understanding of media buying mechanics across digital, social, and traditional channels.</li><li>
Strong project management skills with experience coordinating agency deliverables and campaign timelines.</li><li>
Analytical skills with the ability to translate campaign data into clear, actionable insights.</li><li>
Experience with performance analytics tools and social listening platforms is a plus.</li><li>
Excellent written and verbal communication skills in Arabic and English.</li></ul><div>
Working Conditions</div><ul><li>
Travel: Occasional domestic travel for campaign activations and agency meetings.</li><li>
Environment: Primarily office-based with regular engagement with external agency partners.</li></ul>
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly</div>

Associate / Senior Associate - Consumer Experience, KSA

Eli Lilly and Company

<div>
 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We&rsquo;re looking for people who are determined to make life better for people around the world.
 
 
 
 Job Overview
 
 
 
 We are seeking an ambitious and execution-focused Consumer Experience Associate to play a hands-on role in delivering Lilly Saudi Arabia&rsquo;s consumer engagement across the cardiometabolic portfolio. This role is accountable for the end-to-end execution of consumer journeys, media campaign delivery, content production coordination, and performance tracking across digital, social, paid media, and traditional channels.
 
 
 Working alongside the Consumer Experience Manager and at the intersection of brand, digital, medical, and agency partners, this role is designed for a detail-oriented marketer with a consumer-first mindset, strong project management skills, and a genuine passion for improving the patient and consumer experience through creative, compliant, and measurable engagement.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Consumer Journey Execution Own the day-to-day execution of consumer journeys across therapeutic areas &ndash; ensuring each journey is delivered end-to-end with consistency, quality, and alignment to the consumer experience strategy set by the Consumer Experience Manager. Coordinate campaign timelines, deliverables, and approval processes across internal stakeholders and agency partners, ensuring on-time and in-full delivery of all consumer-facing assets.
 </li>
 <li>
 Media Buying Execution &amp; Campaign Management Execute media buying plans across digital, social, programmatic, search, and traditional channels as directed by the Consumer Experience Manager. Manage day-to-day media agency coordination &ndash; trafficking assets, monitoring campaign delivery, tracking spend against budget, and flagging performance issues. Optimize in-flight campaigns based on performance data, adjusting targeting, creative rotation, and budget allocation to maximize reach and ROI.
 </li>
 <li>
 Content Production &amp; Creative Coordination Coordinate the production of consumer-facing creative content across all channels &ndash; managing agency briefs, review cycles, and delivery timelines for digital assets, social media content, video, educational materials, and campaign visuals. Support the development, localization, and rollout of consumer-facing materials, adapting global frameworks to KSA market needs while maintaining brand compliance and SFDA regulatory alignment. Manage day-to-day collaboration with creative, digital, and media agencies &ndash; providing clear briefs, tracking deliverables, and ensuring quality and compliance standards.
 </li>
 <li>
 Performance Tracking &amp; Reporting Own the tracking and reporting of consumer campaign performance &ndash; developing regular performance summaries that capture KPIs across reach, engagement, conversion, and consumer experience quality. Maintain structured performance dashboards for all active consumer initiatives, providing the Consumer Experience Manager and stakeholders with clear visibility into what is working and where adjustments are needed. Analyze campaign data, social listening outputs, and consumer insights to generate actionable recommendations for optimization.
 </li>
 <li>
 Consumer Insights Support the collection and synthesis of consumer insights &ndash; including social listening, market research, and digital analytics &ndash; to inform both in-flight optimization and future campaign planning. Identify opportunities to strengthen disease awareness and consumer engagement through innovative approaches, bringing ideas and execution recommendations to the Consumer Experience Manager.
 </li>
 <li>
 Compliance &amp; Cross-Functional Coordination Ensure all consumer-facing assets and campaigns comply with SFDA guidelines, Lilly&rsquo;s global compliance standards, and applicable advertising regulations. Work cross-functionally with Marketing, Brand, Medical, Legal, Compliance, and Global teams to ensure smooth and compliant execution of all consumer initiatives.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 MBA or relevant postgraduate degree is a plus.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3+ years of experience in consumer marketing, brand management, media campaign execution, or agency coordination.
 </li>
 <li>
 Experience in FMCG, healthcare, digital health, media, technology, or other consumer-driven industries is valued.
 </li>
 <li>
 Experience working in cross-functional and project-based environments.
 </li>
 <li>
 Hands-on experience with media buying execution, content production, or digital campaign management is preferred.
 
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strong execution orientation with attention to detail and the ability to manage multiple initiatives simultaneously.
 </li>
 <li>
 Solid understanding of media buying mechanics across digital, social, and traditional channels.
 </li>
 <li>
 Strong project management skills with experience coordinating agency deliverables and campaign timelines.
 </li>
 <li>
 Analytical skills with the ability to translate campaign data into clear, actionable insights.
 </li>
 <li>
 Experience with performance analytics tools and social listening platforms is a plus.
 </li>
 <li>
 Excellent written and verbal communication skills in Arabic and English.
 
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Travel: Occasional domestic travel for campaign activations and agency meetings.
 </li>
 <li>
 Environment: Primarily office-based with regular engagement with external agency partners.
 
 
 
 </li>
 </ul>
 Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
 
 
 Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
 
 
 #WeAreLilly
</div>

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Associate / Senior Associate - Consumer Experience, KSA

Associate / Senior Associate - Consumer Experience, KSA