customer experience associate

Easygenerator

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

Silkhaus

<div>
 
 Job Title:
 
 Customer Service Associate
 
 
 
 Reporting to:
 
 CX Manager
 
 
 
 Location:
 
 Egypt
 
 
 
 Who are we?
 
 
 
 Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Oresaya Capital, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs) with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across the GCC, we are building the global technology stack for STR operators and real estate owners to run cutting-edge short-term rental businesses.
 
 
 
 Mission
 
 
 
 Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.
 
 
 
 Values
 
 
 
 
 Built By Owners:
 
 We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
 
 
 
 1+1 = 3:
 
 We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
 
 
 
 Always In Service:
 
 We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.
 
 
 
 What is the role?
 
 
 
 Silkhaus is looking for a Customer Service Associate to join our operations team in Egypt. You will be the first point of contact for our guests and partners, ensuring that every interaction is handled with care, professionalism, and efficiency. The ideal candidate has a strong passion for service, excellent communication skills, and the ability to multitask in a dynamic environment.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Respond to guest inquiries and service requests through phone, email, and chat in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal teams (operations, housekeeping, maintenance) to ensure quick issue resolution.
 </li>
 <li>
 Maintain accurate records of interactions in the CRM system.
 </li>
 <li>
 Monitor and report recurring issues to improve service delivery.
 </li>
 <li>
 Ensure a positive and seamless experience for every guest.
 </li>
 <li>
 Meet and exceed key performance indicators (response time, resolution rate, and customer satisfaction).
 </li>
 <li>
 Escalate complex cases appropriately and follow up until resolution.
 </li>
 <li>
 Identify opportunities to enhance customer experience and streamline workflows.
 </li>
 <li>
 Support implementation of new procedures and technologies to improve efficiency.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, hospitality, call center, or a tech-driven environment.
 </li>
 <li>
 Strong communication skills in English and Arabic (written and verbal).
 </li>
 <li>
 A positive attitude, patience, and the ability to stay calm under pressure.
 </li>
 <li>
 Proficient in using CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce).
 </li>
 <li>
 Flexible, reliable, and passionate about delivering excellent service.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Flexible working options and remote work opportunities.
 </li>
 <li>
 Generous annual leave policy, including wellness days.
 </li>
 <li>
 Competitive salary package.
 </li>
 <li>
 The opportunity to work with a fast-growing international team redefining short-term rentals.
 </li>
 </ul>
</div>

Customer Service Associate (4 month contract)

kiln

<div>PLEASE NOTE THIS IS 100% ONSITE - NOT HYBRID. We are unable to alter the status of this on Indeed. 


About You:
<ul><li>A Warm Host: You naturally make others feel welcome, ensuring every member interaction is friendly, supportive, and leaves a positive impression.</li></ul>
<ul><li>Detail-Oriented &amp; Proactive: You notice what needs to be done before being asked and take pride in keeping things running smoothly. Organization is your superpower.</li></ul>
<ul><li>A Team Player: You thrive in collaborative environments, helping your team and members succeed through excellent communication and a helpful attitude.</li></ul>
<ul><li>Eager to Learn: You are adaptable and excited to grow with a dynamic team in a fast-paced, innovative environment.</li></ul> 


About the Role: 

As a Member Experience Associate, you&rsquo;ll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You&rsquo;ll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln&rsquo;s community thrive. 
Goals and Objectives:
<ul>
<li>Embody Kiln&rsquo;s mission and core values through exceptional service.</li>
<li>Build and maintain a welcoming, collaborative community environment.</li>
<li>Support operations to ensure the space is organized, clean, and fully functional.</li>
<li>Promote Kiln&rsquo;s services and offerings while driving member engagement.</li></ul> 


As Member Experience Associate You will:

Provide Front Desk &amp; Member Support:
<ul>
<li>Greet members, guests, and team members warmly, managing the front desk during business hours.</li>
<li>Oversee mail services, including organization and distribution.</li>
<li>Facilitate member onboarding, including office preparations and welcome kits.</li>
</ul>
Ensure Smooth Operations:
<ul>
<li>Conduct walkthroughs to maintain a clean, well-kept space.</li>
<li>Develop and manage inventory systems for supplies.</li>
<li>Troubleshoot issues, escalate as needed, and assist with facility maintenance.</li>
</ul>
Foster Community Engagement:
<ul>
<li>Assist with event planning, setup, and breakdown.</li>
<li>Communicate with members through email, Slack, and newsletters.</li>
<li>Create moments of delight, such as celebrating birthdays and milestones.</li>
</ul>
Provide Administrative Support:
<ul>
<li>Support the Community Director with scheduling and conference room preparation.</li>
<li>Coordinate bookings for events and member inquiries.</li>
<li>Procure signage and materials for member offices and desks.</li>
</ul>
As Member Experience Associate You&rsquo;ll Need:
<ul>
<li>Experience in office management, customer service, or administrative roles.</li>
<li>Strong communication, organizational, and multitasking skills.</li>
<li>A proactive, resourceful mindset with attention to detail.</li>
<li>Proficiency in basic computer skills.</li>
<li>Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy</li>
<li>Familiarity with the Coworking and Hospitality Industry</li>
<li>Passion and understanding for entrepreneurial communities</li>
<li>Passion and understanding for Kiln&rsquo;s mission and values</li></ul> 


More About Kiln:

Kiln is a coworking and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of coworking within the niche of &lsquo;flex office&rsquo; in the broader commercial real estate sector.</div>

Member Experience Associate

Sawyer Twain

Sales &amp; Social Media Associate (eCommerce | Customer Experience)About Sawyer TwainSawyer Twain is an American-owned eCommerce company redefining luxury game-room furniture. From handcrafted pool tables and shuffleboards to modern d&eacute;cor and entertainment pieces, we&rsquo;re known for exceptional quality, fast communication, and a culture that values initiative, creativity, and good energy.The RoleWe&rsquo;re looking for a charismatic, sales-minded, and creative Sales &amp; Social Media Associate to join our in-office team. This role blends sales communication with daily social media management and digital marketing responsibilities. You&rsquo;ll guide customers toward the best game-room furniture, process online orders through BigCommerce, Square, and PayPal, and manage our brand presence across all major social platforms.If you&rsquo;re confident, organized, and love combining sales with content creation and marketing strategy &mdash; you&rsquo;ll fit right in.ResponsibilitiesSales &amp; Customer Experience<ul><li>Engage with customers by phone and email &mdash; professional, personable, and proactive</li><li>Guide shoppers toward the best game-room furniture for their home or project</li><li>Process and track online orders using BigCommerce, Microsoft Office (Excel), Gmail, Google Drive, Square, and PayPal</li><li>Take initiative to make outbound follow-up calls to existing and potential customers</li><li>Communicate clearly and confidently with excellent grammar and tone</li><li>Maintain accurate customer records and order notes</li></ul>Social Media &amp; Marketing<ul><li>Manage Sawyer Twain&rsquo;s social media channels (Instagram, Facebook, LinkedIn, Pinterest, TikTok) &mdash; plan, create, and schedule engaging posts that reflect our brand tone and visual style</li><li>Write compelling captions, product highlights, and promotional content that align with sales campaigns and seasonal launches</li><li>Monitor engagement, respond to comments and DMs, and interact with followers in a professional, on-brand voice</li><li>Design and curate visually striking content in Canva or other creative tools that align with our brand identity</li><li>Collaborate with the marketing team on email campaigns, product spotlights, influencer partnerships, and paid promotions</li><li>Track performance metrics and contribute creative ideas to grow brand awareness and online sales</li></ul>Digital Marketing &amp; Advertising Support<ul><li>Familiarity with Meta Ads Manager and Google Ads for boosting or assisting ad campaigns</li><li>Understanding of SEO, keyword strategy, and basic analytics tracking (Google Analytics, Meta Insights)</li><li>Coordinate with marketing to help manage budgets, performance reports, and campaign timelines</li><li>Stay current on digital trends, social algorithms, and content best practices</li></ul>Preferred Skills &amp; Experience (All Pluses, Not Requirements)<ul><li>Strong written and verbal communication; polished grammar and phone presence</li><li>Naturally likeable and confident in customer-facing conversations</li><li>Experience managing social media and advertising campaigns across multiple platforms</li><li>Familiar with BigCommerce, Square, PayPal, or similar eCommerce systems</li><li>Skilled in Canva or other design platforms with an eye for layout and brand style</li><li>Understanding of digital marketing metrics, Meta Ads, Google Ads, and SEO fundamentals</li><li>Proficient with Microsoft Office, Gmail, and Google Workspace</li><li>Organized, proactive, dependable, and collaborative</li><li>Positive, professional, and drama-free attitude &mdash; we value doers, not complainers</li></ul>Why You&rsquo;ll Love Working HereWe&rsquo;re a small, energetic, American-owned team that believes in good attitudes, strong coffee, and creative freedom. You&rsquo;ll help shape Sawyer Twain&rsquo;s online presence, connect with great customers, and see your ideas make a real impact.Job Type: Full-timePay: $22.00 - $26.00 per hourExpected hours: 40 per weekApplication Question(s):<ul><li>Tell us about your experience managing social media or digital marketing campaigns. Which platforms do you know best?</li><li>How comfortable are you making and receiving sales calls daily? (1&ndash;10, with 10 being &ldquo;I could sell pool tables in my sleep.&rdquo;)</li><li>What song should be playing when you walk into the Sawyer Twain office on your first day?</li></ul>Work Location: In person

Sales & Social Media Associate (eCommerce | Customer Experience)

AAA Mountain West Group

<div>Why Work For Us?<ul><li>
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li><li>
401k Matching &ndash; $1 for $1 company match up to 6% of eligible earnings per pay period</li><li>
Benefits &ndash; Medical, Dental, Vision, wellness program and more!</li><li>
Paid Holidays</li><li>
Paid Time Off &ndash; Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.</li><li>
Collaborative Environment &ndash; AAA will value your contribution to providing exceptional service to our members</li><li>
Free AAA Classic Membership</li><li>
AAA Product Discounts</li><li>
Tuition Reimbursement Program</li></ul>
Additional Details: Competitive hourly base + commissions
.<div><div>
SUMMARY</div></div><div>
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
*This is an on-site role, working full time at our Southwest Las Vegas Branch.*
ESSENTIAL FUNCTIONS<ul><li>
Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:<ul><li>
Member Experience</li><li>
Member Services</li><li>
Concierge</li><li>
DMV/MVD</li><li>
Auto Travel</li><li>
Insurance Services</li><li>
Smart Home Security</li><li>
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li></ul></li><li>
Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.<ul><li>
Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.</li><li>
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.</li></ul></li></ul>
KNOWLEDGE AND SKILLS<ul><li>
Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li><li>
Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.</li><li>
Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.</li><li>
Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.</li><li>
Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.</li><li>
Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.</li></ul>
EDUCATION &amp; EXPERIENCE / LICENSES &amp; CERTIFICATION<ul><li>
Minimum Qualifications<ul><li>
High School Diploma/GED</li><li>
2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.</li><li>
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.</li><li>
Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li><li>
Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</li><li>
Teamwork: Develop quality relationships with peers, leaders and internal partners.</li><li>
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.</li><li>
Current &amp; valid Driver&rsquo;s License required; bonding/fingerprinting and P&amp;C licensing may be required depending on branch needs.</li></ul></li><li>
Preferred Qualifications<ul><li>
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.</li><li>
Customer Service experience.</li><li>
NV P&amp;C License (Nevada Property &amp; Casualty License).</li></ul></li></ul> 
WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS<ul><li>
Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.</li><li>
Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.</li><li>
Must be available to work in different branch locations, and work on Saturdays.</li><li>
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).</li><li>
Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.</li><li>
Approximately 50-80 percent of time spent on the job involves a personal computer.</li><li>
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday&rsquo;s. May travel by car, plane or other form of transportation to attend business meetings.</li></ul></div><ul><li></li></ul></div>

<div>Why Work For Us?<ul><li>
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position</li><li>
401k Matching &ndash; $1 for $1 company match up to 6% of eligible earnings per pay period</li><li>
Benefits &ndash; Medical, Dental, Vision, wellness program and more!</li><li>
Paid Holidays</li><li>
Paid Time Off &ndash; Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.</li><li>
Collaborative Environment &ndash; AAA will value your contribution to providing exceptional service to our members</li><li>
Free AAA Classic Membership</li><li>
AAA Product Discounts</li><li>
Tuition Reimbursement Program</li></ul>
Additional Details: Competitive hourly base + commissions
.
SUMMARY
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
*This is an on-site role, working full time at our Las Vegas Rainbow Branch.*
ESSENTIAL FUNCTIONS<ul><li>
Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:<ul><li>
Member Experience</li><li>
Member Services</li><li>
Concierge</li><li>
DMV/MVD</li><li>
Auto Travel</li><li>
Insurance Services</li><li>
Smart Home Security</li><li>
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.</li></ul></li><li>
Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.<ul><li>
Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.</li><li>
Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.</li></ul></li></ul>
KNOWLEDGE AND SKILLS<ul><li>
Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.</li><li>
Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.</li><li>
Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.</li><li>
Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.</li><li>
Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.</li><li>
Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.</li></ul>
EDUCATION &amp; EXPERIENCE / LICENSES &amp; CERTIFICATION<ul><li>
Minimum Qualifications<ul><li>
High School Diploma/GED</li><li>
2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.</li><li>
Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.</li><li>
Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement</li><li>
Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</li><li>
Teamwork: Develop quality relationships with peers, leaders and internal partners.</li><li>
Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.</li><li>
Current &amp; valid Driver&rsquo;s License required; bonding/fingerprinting and P&amp;C licensing may be required depending on branch needs.</li></ul></li><li>
Preferred Qualifications<ul><li>
Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.</li><li>
Customer Service experience.</li><li>
Bilingual Spanish.</li><li>
NV P&amp;C License (Nevada Property &amp; Casualty License).</li></ul></li></ul> 
WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS<ul><li>
Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.</li><li>
Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.</li><li>
Must be available to work in different branch locations, and work on Saturdays.</li><li>
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).</li><li>
Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.</li><li>
Approximately 50-80 percent of time spent on the job involves a personal computer.
</li><li>Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday&rsquo;s. May travel by car, plane or other form of transportation to attend business meetings.</li><li></li></ul></div>

Member Experience Associate - Bilingual Spanish

Housing Works

<div>Job Description
Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State&rsquo;s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org 
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
This position is included in a bargaining unit of Housing Works&rsquo; New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (&ldquo;RWDSU&rdquo;). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a &ldquo;CBA&rdquo;) between Housing Works and the RWDSU
Benefits: 
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. 
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation: $17/hr 
 
Overview: 
The Customer Engagement Associate works to provide first-rate customer and donor services, maximizing sales and to support the daily operations of the store.
Responsibilities:<ul><li>
Responsible for opening and closing of the store in the absence of the Store Manager.</li><li>
Utilize Housing Works&rsquo; tools to ensure store operations and standards are met.</li><li>
Responsible for ensuring compliance with all Housing Works&rsquo; policies and procedures.</li><li>
Constantly review store environment to improve operations and merchandising.</li><li>
Ensure that store uses daily focus with staff/volunteer deployment, sales goals, special promotions, and daily to-dos.</li><li>
Work closely with Management to train and develop skills of all employees and volunteers to ensure that all fully understand standards, organizational goals and direction.</li><li>
Ensure staff and volunteers have been thoroughly trained on register operations, visual merchandising techniques, and store maintenance standards.</li><li>
Demonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturing.</li><li>
Ensure store is merchandised in accordance with Housing Works standards. This would include but is not limited to creating exciting displays, displays that promote upcoming events, and execute floor plans that feature and highlight premium quality product</li></ul>
Job Requirements
<ul><li>Prior retail experience preferred.</li><li>
Commitment to excellent customer service.</li><li>
Experience/knowledge of thrift store environment preferred.</li><li>
Excellent communications skills (both verbal and written), interpersonal and team oriented skills.</li><li>
Self-starting, self motivating mindset.</li><li>
Attention to detail.</li><li>
Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS.</li><li>
Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages.</li><li>
Basic knowledge of Microsoft Word, Excel, and web based email applications.</li><li>
Flexibility in schedule, weekends and holidays are required.</li><li>
Ability to stand, walk, kneel, and bend for long periods of time and lift up to 40 pounds</li></ul></div>

Customer Engagement Associate (Columbus)

Search 10000+ Customer experience associate jobs near you this November. New roles added regularly across leading industries. Apply today.

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