customer experience associate

Nestlé

<div>Nespresso Customer Support Associate 
 
Position Summary
Join a world leader in the food and beverage industry, where our passion for enhancing quality of life drives everything we do. In our collaborative environment, we are committed to fostering a healthier future for our consumers and communities.
As a Contact Center Associate, you will engage with consumers through various channels, including inbound and outbound calls, emails, WhatsApp, live chat, and social media. Your role is pivotal in delivering exceptional customer experiences.
A Day in the Life&hellip;
Customer Experience:<ul><li>
Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.</li><li>
Achieve high customer satisfaction by personalizing interactions and applying our brand&rsquo;s tone at every touchpoint.</li><li>
Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.</li><li>
Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.</li></ul>
Coffee Experience &amp; Expertise:<ul><li>
Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.</li><li>
Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.</li><li>
Inspire and guide customers in exploring personalized coffee options.</li></ul>
Sales Techniques:<ul><li>
Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.</li><li>
Skillfully navigate challenging conversations, offering valuable solutions and options.</li><li>
Identify customer needs and promote new products, enhancing the overall brand experience.</li></ul>
Operational Excellence:<ul><li>
Ensure compliance with quality and business standards in all interactions.</li><li>
Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.</li><li>
Maintain data integrity and provide back-office support as needed, aligning with compliance policies.</li></ul>
Are You a Fit?<ul><li>
Bachelor&rsquo;s degree in marketing, business studies, communications, or related fields.</li><li>
Proven customer service and sales expertise in B2C and/or B2B environments.</li><li>
Strong interpersonal and communication skills, both verbal and written, in English.</li><li>
Ability to multitask, prioritize effectively, and adapt to new digital trends.</li><li>
Attention to details and a passion for learning new skills and tools.</li></ul></div>

CRC Coffe Associate

AlQuranClasses c/o ITGenerations inc

Job Vacancy: Customer Enrollment Associate (Night Shift) Company: AlQuranClasses Salary: 25,000 &ndash; 30,000 PKRAbout the Role: AlQuranClasses is hiring a Customer Enrollment Associate for the night shift. No prior experience is required &mdash; we are looking for someone who is a quick learner, has excellent English communication skills, and is eager to grow in the field of sales.Responsibilities:<ul><li>Communicate with potential clients via calls and messages</li><li>Understand their needs and guide them about our courses</li><li>Follow up on leads and maintain communication records</li><li>Work towards achieving monthly sales targets (training provided)</li></ul>Requirements:<ul><li>Female candidate</li><li>Excellent English speaking and writing skills</li><li>Quick learner with a positive attitude</li><li>Willing to work night hours</li><li>No experience required (training will be provided)</li></ul>Shift: Night shift (details shared in the interview)Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Enrollment Associate (Female, Night Shift)

Easygenerator

An innovative EdTech company in Dubai is looking for a Customer Success Associate to support customers and maximize product utilization. You will engage with clients, deliver training, and improve onboarding processes. Ideal candidates should possess excellent English skills and a degree. The role offers a hybrid work model, allowing 3 days in the office and 2 remote, fostering an international team environment.

Customer Success Associate: Onboarding & AI-Driven Support

RWJBarnabas Health

<div>Req #: 0000226492
 
Category: Human Resources
 
Status: Full-Time
 
Shift: Day
 
Facility: RWJBarnabas Health Corporate Services
 
Department: HR - MMC
 
Pay Range: $68,724.00 - $97,073.00 per year
 
<div><div>Location:
</div><div>300 SECOND AVE, LONG BRANCH, NJ 07740</div> 
</div> 
<div>Job Title: Associate
Location: Monmouth Medical Center
Department Name: HR - MMC
Req #: 0000226492
Status: Salaried
Shift: Day
Pay Range: $68,724.00 - $97,073.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The Employee Experience Associate provides internal and external client service and support to create an outstanding work experience and foster employee engagement. He/she/they will perform a variety of duties to ensure a consistent, efficient experience for all employees. In addition, he/she/they will be responsible for providing operational and administrative Human Resources support. The Employee Experience Associate plays a vital role in ensuring a best in class culture with emphasis on the overall employee experience. The Employee Experience Associate carries out administrative responsibilities in some or all of the following functional areas: departmental development, HRIS, employee relations, training, executive administration, onboarding, and employment. The Employee Experience Associate contributes to the accomplishment of Human Resources practices, goals, and objectives which will provide an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. The Employee Experience Associate helps the larger HR team with the implementation of services, policies, programs and events.
Qualifications:
Required:<ul><li>
Bachelor's degree required; in Human Resources, Business or related field preferred</li><li>
2+ years related administrative experience required</li><li>
Ability to provide for the confidential treatment of all communications and records required</li><li>
Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner</li><li>
Must possess strong interpersonal and customer service skills</li><li>
Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR team, HR client groups, and in group presentations and meetings</li><li>
Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information</li><li>
Must be able to prioritize and plan work activities to use time efficiently with minimum supervision</li><li>
Must be organized, accurate, thorough, and able to monitor work for quality</li><li>
Must be dependable, able to follow instructions, respond to direction, and must be open to ongoing coaching and feedback</li><li>
Proficiency with MS Office required</li></ul>
Preferred:<ul><li>
2-3 years related Human Resources experience in comparable role preferred</li><li>
Previous healthcare experience strongly preferred</li><li>
Intermediate level skills in Excel with data analytics experience strongly preferred</li><li>
Experience with PeopleSoft and applicant tracking systems strongly preferred</li></ul>
Essential Functions:<ul><li>
Administrative<ul><li>
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary</li><li>
Act as the initial contact for employee questions and requests submitted in My Service Portal,</li><li>
Educate employees on standard policies and procedures as well as RWJBarnabas Health benefits, programs and initiatives</li><li>
Partner with key stakeholders to create, edit and distribute employee communications, including emails, newsletters, and other materials</li><li>
Process incoming and outgoing mail -internal, FedEx, etc,</li></ul></li><li>
Create and distribute documents<ul><li>
Serve as lead contact with vendors/administrators</li><li>
Enter employment data into system of record -Alchemy files, corrective actions, etc,</li><li>
Compile reports and spreadsheets and prepare spreadsheets</li></ul></li><li>
Record Maintenance<ul><li>
Maintain current HR files and database</li><li>
Maintain records related to grievances, performance reviews, and disciplinary actions</li><li>
Perform file audits to ensure that all required employee documentation is collected and maintained</li><li>
Partner with department Leaders in ensuring employee separations have been processed,</li><li>
Complete employment verifications related to unemployment claims, housing, etc,</li><li>
Manage monthly and annual audit processes ie: license verification, mandatory annual training, etc,</li><li>
Manage ID badge process</li><li>
Ensure compliance with labor law and OSHA posting and reporting requirement</li></ul></li><li>
Data Analytics/Strategy<ul><li>
Compile and analyze key HR metrics ie: turnover, vacancy rates, req status, etc. and create and present recommendations to leadership</li><li>
Ensure new employees understand the benefit enrollment process</li></ul></li><li>
Special Projects/Events<ul><li>
Assists in the preparation and execution of annual events including venue selection, agenda, slide deck and materials creation, pre and post event participant communication, audio visual and catering coordination</li></ul></li></ul>
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
<ul><li>
Paid Time Off (PTO)</li><li>
Medical and Prescription Drug Insurance</li><li>
Dental and Vision Insurance</li><li>
Retirement Plans</li><li>
Short &amp; Long Term Disability</li><li>
Life &amp; Accidental Death Insurance</li><li>
Tuition Reimbursement</li><li>
Health Care/Dependent Care Flexible Spending Accounts</li><li>
Wellness Programs</li><li>
Voluntary Benefits (e.g., Pet Insurance)</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!</li></ul> 
 
RWJBarnabas Health is an Equal Opportunity Employer</div>

Employee Experience Associate

Cox Communications Inc.

<div>**This is a remote opportunity. You must live within 75 miles of Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Roads, VA or a surrounding community within those states. ** 
 
Training Begins on 2/16/2026 
 
Connections are important, and we're not talking about pairing a Bluetooth. We're talking about that remarkable connection that happens between a customer and an associate who truly &quot;gets&quot; their needs. It's that contagious &quot;I wanna keep coming back&quot; connection that we aspire to make as commonplace as hipster podcasts. 
 
We're Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. We're on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. 
 
If you're looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.00. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like we're on your frequency, then keep reading. 
 
What You'll Do 
 
You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. 
 
You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You'll also provide world-class service by assessing customers' needs, suggesting products &amp; services, adjusting billing, and arranging product solutions. 
 
And speaking of customer experiences, you'll totally own that. That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. 
 
What's In It For You? 
<ul><li>
Hey, what's a great job without the best possible technology at your fingertips? We know you're going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be.
</li><li>There's no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. Need to download some other benefits? We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
</li><li>Growth is a good thing, and you'll have opportunities to learn and train so you can always continue sharpening your skills. And we'll encourage you to explore opportunities within the Cox family of businesses - from smart home automation and green modes of transportation to esports and clean energy- so that you can always look for new challenges and opportunities to make an impact.
</li><li>While we're looking for flexibility, we're also offering it! You like working from the comfort of your home, shoes off with your pup by your side? You can kick it in your own crib, connecting with customers remotely while working from home.
</li><li>For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you. 
</li></ul> 
 
Who You Are 
 
You're as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn't clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You're personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. 
 
You're confident in your ability to troubleshoot technical issues and upsell when the moment is right. You're always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. 
 
Minimum Qualifications: 
<ul><li>
You must live within 75 miles of the cities: Baton Rouge, LA, Oklahoma City, OK, Omaha, NE, Hampton Roads, VA or a surrounding community within those states. Working remotely could change at the discretion of the company.
</li><li>High school diploma, GED, or relevant work experience
</li></ul><ul><li>6 months experience providing customer service or selling products and services
</li>You must have high-speed internet connection available in your home 
<li>
</li></ul> 
 
Preferred: 
<ul><li>
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
</li><li>6+ months of experience working in a position that requires meeting sales goals
</li><li>Keen aptitude for helping customers and a customer experience focus
</li><li>1-2 years of work experience in a customer service role, not necessarily specific to call centers
</li></ul><ul><li>Enthusiastic and personable, with the ability to adapt and thrive in constant change
</li>Previous telecommunications experience 
<li>
</li></ul> 
 
USD 16.15 - 24.23 per hour 
 
Compensation: 
 
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. 
 
Benefits: 
 
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.</div>

Customer Care Specialist I - Technical Support

<div>**This is a remote opportunity. You must live within 75 miles of Wichita, KS.**
 
 
Training Begins on 2/16/2026 
 
Connections are important, and we're not talking about pairing a Bluetooth. We're talking about that remarkable connection that happens between a customer and an associate who truly &quot;gets&quot; their needs. It's that contagious &quot;I wanna keep coming back&quot; connection that we aspire to make as commonplace as hipster podcasts. 
 
We're Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. We're on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. 
 
If you're looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.00. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like we're on your frequency, then keep reading. 
 
What You'll Do 
 
You'll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, you'll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. 
 
You'll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. You'll also provide world-class service by assessing customers' needs, suggesting products &amp; services, adjusting billing, and arranging product solutions. 
 
And speaking of customer experiences, you'll totally own that. That means you'll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. 
 
What's In It For You? 
<ul><li>
Hey, what's a great job without the best possible technology at your fingertips? We know you're going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be.
</li><li>There's no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. Need to download some other benefits? We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
</li><li>Growth is a good thing, and you'll have opportunities to learn and train so you can always continue sharpening your skills. And we'll encourage you to explore opportunities within the Cox family of businesses - from smart home automation and green modes of transportation to esports and clean energy- so that you can always look for new challenges and opportunities to make an impact.
</li><li>While we're looking for flexibility, we're also offering it! You like working from the comfort of your home, shoes off with your pup by your side? You can kick it in your own crib, connecting with customers remotely while working from home.
</li><li>For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you. 
</li></ul> 
 
Who You Are 
 
You're as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesn't clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. You're personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. 
 
You're confident in your ability to troubleshoot technical issues and upsell when the moment is right. You're always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. 
 
Minimum Qualifications: 
<ul><li>
You must within 75 miles of Wichita, KS. Working remotely could change at the discretion of the company.
</li><li>High school diploma, GED, or relevant work experience
</li></ul><ul><li>6 months experience providing customer service or selling products and services
</li>You must have high-speed internet connection available in your home 
<li>
</li></ul> 
 
Preferred: 
<ul><li>
6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
</li><li>6+ months of experience working in a position that requires meeting sales goals
</li><li>Keen aptitude for helping customers and a customer experience focus
</li><li>1-2 years of work experience in a customer service role, not necessarily specific to call centers
</li></ul><ul><li>Enthusiastic and personable, with the ability to adapt and thrive in constant change
</li>Previous telecommunications experience 
<li>
</li></ul> 
 
USD 16.15 - 24.23 per hour 
 
Compensation: 
 
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. 
 
Benefits: 
 
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.</div>

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