customer experience associate

Paradise Technology

We are looking for a Customer Experience Associate who can handle customer queries across chat, email, and calls while ensuring a smooth and positive brand experience. You&rsquo;ll be the first point of contact for customers and will help resolve issues quickly and professionally.Key Responsibilities<ul><li>Respond to customer queries via chat, email, and calls in a timely manner</li><li>Resolve order, product, delivery, and payment-related issues</li><li>Coordinate with internal teams (operations, logistics, tech) for quick resolutions</li><li>Maintain accurate records of customer interactions</li><li>Handle complaints with empathy and provide proper solutions</li><li>Share customer feedback and insights with the team to improve service</li><li>Ensure high customer satisfaction and response quality</li></ul>Requirements<ul><li>Good written and verbal communication skills</li><li>Basic knowledge of e-commerce/customer support tools preferred</li><li>Ability to multitask and handle multiple chats or emails</li><li>Problem-solving attitude and patience</li><li>Basic Excel/Google Sheets knowledge</li><li>Willingness to work in shifts (if required)</li></ul>What We&rsquo;re Looking For<ul><li>Customer-first mindset</li><li>Quick learner and team player</li><li>Organized and detail-oriented</li><li>Positive and professional approach</li></ul>Perks<ul><li>Friendly work environment</li><li>Growth opportunities</li><li>Performance-based incentives</li></ul>Job Types: Full-time, Permanent, FresherPay: ₹12,000.00 - ₹25,000.00 per monthWork Location: In person

Customer Experience Associate

Ibex

We are seeking a proactive and customer-focused Global Customer Experience Associate to support our international clients. In this role, you will handle customer inquiries via phone, email, or chat, resolve issues efficiently, and deliver a high-quality service experience while maintaining company standards.Key Responsibilities:<ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve complaints and provide accurate information</li><li>Maintain detailed records of customer interactions</li><li>Meet performance and quality targets</li><li>Collaborate with internal teams to ensure customer satisfaction</li></ul>Requirements:<ul><li>Excellent English communication skills (spoken and written)</li><li>Strong problem-solving and interpersonal abilities</li><li>Basic computer proficiency</li><li>Ability to work in a fast-paced environment and night shifts</li></ul>Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Global Customer Experience Associate

Hire Fellows

<div>As a Junior Customer Experience Associate, you will support the launch of a live shopping platform in GCC that combines live streams and real-time auctions. This role combines customer support, seller assistance, and live operations coordination, helping ensure smooth execution of live events and excellent customer experiences.
You will assist in onboarding and supporting sellers, helping customers with orders, and ensuring live shows run seamlessly. This is a hands-on role suited to someone who thrives in fast-paced, dynamic environments and is motivated by learning, ownership, and impact.
Main responsibilities
<ul><li>Reply to customers via chat and calls</li><li>
Help buyers with orders, returns, and product questions</li><li>
Follow up until problems are fully solved. Never leave a customer hanging</li><li>
Turn feedback from customers &amp; sellers into product &amp; ops improvements</li><li>
Work with fulfilment, product, Account Management, and other departments when needed</li><li>
Represent the company with warmth, clarity, and professionalism</li><li>
Act like an owner in every decision you make</li></ul> 

Requirements 
<ul><li>
Some experience in customer service is a plus, but not required</li><li>
Strong ownership mindset and willingness to learn in a fast-moving environment</li><li>
Good communication and relationship-building skills</li></ul></div>

Junior Customer Experience Associate

<div>
 As a Junior Customer Experience Associate, you will support the launch of a live shopping platform in GCC that combines live streams and real-time auctions. This role combines customer support, seller assistance, and live operations coordination, helping ensure smooth execution of live events and excellent customer experiences.
 
 
 You will assist in onboarding and supporting sellers, helping customers with orders, and ensuring live shows run seamlessly. This is a hands-on role suited to someone who thrives in fast-paced, dynamic environments and is motivated by learning, ownership, and impact.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Reply to customers via chat and calls
 </li>
 <li>
 Help buyers with orders, returns, and product questions
 </li>
 <li>
 Follow up until problems are fully solved. Never leave a customer hanging
 </li>
 <li>
 Turn feedback from customers &amp; sellers into product &amp; ops improvements
 </li>
 <li>
 Work with fulfilment, product, Account Management, and other departments when needed
 </li>
 <li>
 Represent the company with warmth, clarity, and professionalism
 </li>
 <li>
 Act like an owner in every decision you make
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Some experience in customer service is a plus, but not required
 </li>
 <li>
 Strong ownership mindset and willingness to learn in a fast-moving environment
 </li>
 <li>
 Good communication and relationship-building skills
 </li>
 </ul>
</div>

Acosta Group

<div>The Associate Relations Supervisor is responsible for leading a team that manages day-to-day associate relations processes, with a focus on corrective actions, performance improvement plans, termination requests, and severance and retention bonus processing. This role is primarily tasked with ensuring timely, consistent, and compliant execution of associate relations activities.
As a hands-on leader, this role takes a player-coach approach - driving individual and team results while actively mentoring and developing the Associate Relations Specialists. The Supervisor partners closely with HR leadership and stakeholders across the organization to provide consultation, ensure consistent application of policies, and support initiatives that strengthen the associate experience.
The ideal candidate thrives in a fast-paced environment where no two days are the same, enjoys balancing administrative execution with stakeholder engagement, and is passionate about building strong, trust-based partnerships across the business.<ul><li>Lead, manage and develop the overall Associate Experience advisors</li><li>Serves as a player coach; jumping in to coach the team on best practices for case management resolution.</li><li>Stays abreast of federal, state and local legal requirements by studying existing and new legislation, ensuring adherence to requirements and advising internal teams and management on needed action.</li><li>Partners with internal stakeholders to foster a collaborative environment ensuring full support of Acosta Groups enterprise-wide objectives</li><li>Analyzes the data from the case management system to inform areas of focus for improvement for the broader team</li><li>Develop reports to track progress in the case management tool and provides insight into associate trends</li><li>Actively participate in cross functional projects that help drive delivery on company goals</li><li>Maintain confidentiality of department and associate information according to established practices</li><li>Mentor junior level staff with the focus on development for the overall betterment of the team and department</li><li>Perform other duties as required and/or assigned.</li></ul><ul><li>
Associates degree in Human Resources, Business or related field or equivalent education and experience</li><li><ul><li>Minimum 5 years&rsquo; related experience in Human Resources</li></ul></li><li><ul><li>Minimum 2 years&rsquo; of related experience in an HR Lead capacity</li></ul></li><li>
Minimum Qualifications-Knowledge, Skills and Abilities</li><li><ul><li>An associate first mindset with dedication to internal customer service and company culture</li></ul></li><li><ul><li>Excellent verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors</li></ul></li><li><ul><li>Excellent organizational and time management skills</li></ul></li><li><ul><li>Excellent attention to details</li></ul></li><li><ul><li>Ability to manage expectations, process and multiple projects simultaneously</li></ul></li><li><ul><li>A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives</li></ul></li><li><ul><li>Ability to work with little supervision and deliver results</li></ul></li><li><ul><li>Willingness to take accountability and ownership for both success and areas of opportunities</li></ul></li><li><ul><li>Ability to effectively motivate and engage the associate experience teams</li></ul></li><li><ul><li>Strong data driven mindset to help inform decisions</li></ul>
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
#DiscoverYourPath</li></ul></div>

Associate Experience Supervisor

Skyline Technologies

Skills Required:<ul><li>Strong written communication skills.</li><li>Ability to multitask and handle multiple chat sessions.</li><li>Familiarity with CRM tools (Amazon CRM experience preferred).</li><li>Problem-solving and customer-handling skills.</li><li>Basic technical understanding of e-commerce processes.</li></ul>Job Description:The Customer Chat Support Associate &ndash; Amazon CRM is responsible for providing real-time assistance to customers through chat while utilizing Amazon&rsquo;s CRM tools to manage customer interactions. The role involves resolving inquiries related to orders, payments, shipments, product details, and account issues. The associate ensures a smooth customer experience by accurately documenting interactions, updating customer records, and following Amazon&rsquo;s communication and quality guidelines.Key Responsibilities:<ul><li>Handle customer queries via chat in a timely and professional manner.</li><li>Use Amazon CRM systems to access customer information, update records, and track issue resolution.</li><li>Provide accurate information regarding orders, returns, refunds, deliveries, and product details.</li><li>Escalate complex issues to senior support or technical teams when necessary.</li><li>Maintain high standards of service quality, customer satisfaction, and communication etiquette.</li><li>Meet daily performance metrics such as response time, resolution time, and customer satisfaction scores.</li><li>Follow all Amazon privacy, security, and compliance guidelines.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Chat Support Associate – Amazon CRM

Hae CPG

<div>
 
 
 NOTE: To apply, please send an email to
 
 people@haecpg.com
 
 with "Job Application - CX Associate" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
 
 
 
 
 
 
 
 COMPANY:&nbsp;
 
 Hae CPG
 
 
 ﻿
 
 POSITION:&nbsp;
 
 Customer Service Associate
 
 
 
 REPORTS TO:&nbsp;
 
 CX Lead
 
 
 
 ROLE TYPE:
 
 Full-Time
 
 
 
 OFFICE LOCATION:
 
 &nbsp;Headquartered in Brooklyn, NY but the role is fully remote
 
 
 
 HOURS:
 
 Must be comfortable with occasional weekend and holiday coverage
 
 
 &nbsp;
 
 
 
 About the Company
 
 
 
 
 &nbsp;
 
 
 
 Hae CPG is an operations and supply chain consulting partner for emerging and scaling beauty and wellness brands. We operate as an extension of our clients&rsquo; internal teams, building, running, and strengthening the operational infrastructure that allows brands to grow with confidence.
 
 
 &nbsp;
 
 
 We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our work spans both the day-to-day execution required to keep operations running smoothly and the strategic planning needed to scale sustainably.
 
 
 &nbsp;
 
 
 Our areas of expertise include inventory and supply planning, production and packaging management, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. Our team has deep experience supporting brands shipping to major retailers in the U.S. and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and more.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 
 &nbsp;
 
 
 
 The CX Associate plays a key role in delivering thoughtful, high-quality customer support across multiple Hae CPG client brands. As part of our CX team, you&rsquo;ll manage day-to-day customer inquiries, resolve order and fulfillment issues, and ensure every customer interaction is clear, empathetic, and aligned with each brand&rsquo;s voice and policies.
 
 
 &nbsp;
 
 
 This role goes beyond ticket resolution. We're looking for someone with a genuine passion for working with early-stage brands and providing exceptional customer experience. You&rsquo;ll identify patterns in customer feedback, surface operational friction points, and collaborate closely with CX and Operations leads to improve processes and the overall customer experience. Success in this role requires strong judgment, attention to detail, and the ability to balance efficiency with care in a fast-moving, multi-brand environment.
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries across designated support channels (primarily email and CRM-based ticketing), ensuring timely, accurate, and brand-aligned communication. This could include reviews, chat, TikTok Shop etc.&nbsp;
 </li>
 <li>
 Own day-to-day ticket resolution, including order inquiries, shipping issues, delivery delays, returns, replacements, and general product questions
 </li>
 <li>
 Troubleshoot order and fulfillment issues and escalating when necessary
 </li>
 <li>
 Log, tag, and track recurring customer issues, trends, and friction points within the CRM and shared trackers&nbsp;
 </li>
 <li>
 Collaborate closely with the CX Manager to surface patterns, flag emerging issues, and support operational updates
 </li>
 <li>
 Follow established CX policies, macros, and SOPs while exercising sound judgment in nuanced or non-standard customer scenarios
 </li>
 <li>
 Identify tickets that require escalation, sensitive handling, or cross-functional input, and flag them clearly and proactively
 </li>
 <li>
 Support multiple brands simultaneously, adapting tone, policies, and workflows to meet each brand&rsquo;s unique needs and expectations
 </li>
 <li>
 Contribute to a high standard of customer experience by balancing efficiency, empathy, and policy adherence
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1+ years of experience in customer experience or customer support, preferably in a DTC, e-commerce, or startup environment
 </li>
 <li>
 Strong working knowledge of Gorgias, Shopify, and spreadsheet-based logging or trackers (Google Sheets preferred) is a plus
 </li>
 <li>
 Demonstrated ability to exercise good judgment, including knowing when to escalate issues, flag risks, or ask for guidance
 </li>
 <li>
 Highly organized with strong attention to detail and the ability to manage high ticket volume without sacrificing quality
 </li>
 <li>
 Comfortable working across multiple brands at once, each with distinct products, policies, tones, and customer expectations
 </li>
 <li>
 Excellent written communication skills, with the ability to be clear, empathetic, and professional in a fully remote environment
 </li>
 <li>
 Strong problem-solving skills and the ability to investigate issues independently before escalating
 </li>
 <li>
 Reliable self-starter who can manage time effectively, follow processes, and stay accountable in a remote setting
 </li>
 <li>
 Adaptable and receptive to feedback, process changes, and evolving CX priorities
 </li>
 <li>
 Familiarity with e-commerce logistics, shipping workflows, and common carrier issues is a strong plus
 </li>
 <li>
 Working proficiency in Google Sheets, including sorting, filtering, basic formulas, and data lookups; Comfort working in shared trackers and maintaining accurate, structured logs across multiple brands
 </li>
 <li>
 Exposure to and experience working with 3PLs a plus
 </li>
 <li>
 Must be comfortable working on weekends and holidays on an as needed basis
 </li>
 </ul>
</div>

Customer Service Associate

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