customer experience associate

Cable Dahmer Automotive Group

Customer Experience Associate Location: Cable Dahmer Chrysler Dodge Jeep Ram - 1001 W 104th ST, Kansas City, MO 64114 Pay: $18/hour + bonus opportunities About the Role We&rsquo;re looking for a Customer Experience Associate who is passionate about creating a positive and welcoming experience for every customer. This role is key to making sure our customers feel valued and supported throughout their visit. What You&rsquo;ll Do Greet and assist customers in person and over the phone Help direct customers to the appropriate department Follow up with customers to ensure satisfaction Assist with appointment scheduling and general inquiries Support the sales and service teams with customer communication Maintain a clean, organized front-facing environment What We&rsquo;re Looking For Strong communication and interpersonal skills Positive attitude and customer-first mindset Ability to stay organized in a fast-paced environment Comfortable using phones, computers, and basic systems Previous customer service experience is a plus . Why Join Us Consistent hourly pay plus bonus opportunities Great entry point into the automotive industry Opportunities for advancement within the company Team-oriented culture that values your contribution EEO, including disability/vets

Customer Experience Associate

Cuyana

<div>
 
 Now hiring!
 
 Full-time
 
 Customer Experience Associate
 
 to join the Cuyana CEx team in a hybrid capacity - splitting time between remote work and hands-on operations support in-person at our Distribution Center in West Oakland.
 
 
 Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team!
 
 
 
 Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 401k, plus generous Employee Discount.
 
 
 
 RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Quickly and thoroughly respond and solve customer inquiries via email, phone
 </li>
 <li>
 Respond to and communicate with customers in a friendly, positive, professional, and efficient manner
 </li>
 <li>
 Process orders, returns and exchanges - for both online and retail channels
 </li>
 <li>
 Handle all customer requests and special cases at the distribution center
 </li>
 <li>
 Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns
 </li>
 <li>
 Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments
 </li>
 <li>
 Cuyana Community - help teammates during peak season, support retail and community events
 
 
 </li>
 </ul>
 REQUIREMENTS:
 
 
 <ul>
 <li>
 1-3+ years of customer service experience
 </li>
 <li>
 Passionate about helping customers
 </li>
 <li>
 Connection to Cuyana's Fewer, Better philosophy
 </li>
 <li>
 Team player, able to collaborate &amp; work well with others
 </li>
 <li>
 Positive attitude, self-starter, proactive, and resourceful
 </li>
 <li>
 Excellent communication and problem solving skills
 </li>
 <li>
 Ability to multi-task, very organized with attention to detail
 </li>
 <li>
 Strong e-commerce system capabilities
 </li>
 <li>
 ZenDesk, NetSuite, Shopify experience is a plus
 </li>
 <li>
 Thrives in fast paced startup environment; able to adapt quickly
 </li>
 <li>
 
 Flexible availability -
 
 early/late hours, weekdays/weekends on-site and remotely with a strong internet connection required
 
 
 </li>
 </ul>
 A CONNECTION TO OUR VALUES
 
 
 We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.
 
 
 <ul>
 <li>
 
 Cultivate Community
 
 &ndash; you are honest, inclusive, and always willing to lend a hand
 </li>
 <li>
 
 Create Excellence
 
 &ndash; you are accountable, decisive, and drive for results
 </li>
 <li>
 
 Build &amp; Evolve
 
 &ndash; you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way
 
 
 </li>
 </ul>
 Compensation range for this role is $20- $23/hr, commensurate with geographical location, skills, and experience.
 
 
 Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.
</div>

Nestig

<div>
 
 
 Company Overview
 
 
 
 
 Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children&rsquo;s spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Customer Experience (CX) is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to offer above-and-beyond support to customers as they are thinking about buying our products and after they have made their purchase.&nbsp;
 
 
 
 
 
 
 
 Department Overview
 
 
 
 
 As a key member of the CX team, you will report directly to the
 
 
 Manager, Customer Experience
 
 
 and collaborate closely with management, operations, and product teams. Your role will be essential in enhancing our customers&rsquo; experience at every touchpoint, ensuring they feel heard, understood, and valued. You&rsquo;ll help us deliver world-class support while continuously refining our processes to scale and improve our customer interactions.
 
 
 
 
 
 
 
 This full-time position will be based out of our NYC office in Flatiron, with no flexibility for remote full-time.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 
 Own the end-to-end process of solving customer issues
 
 
 , providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently;
 
 </li>
 <li>
 
 Demonstrate strong communication skills,
 
 
 both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust;
 
 </li>
 <li>
 
 Quickly become a product expert
 
 
 in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly;
 
 </li>
 <li>
 
 Be a fierce advocate for our customers
 
 
 by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar.&nbsp;
 
 </li>
 <li>
 
 Provide data-driven insights and reporting
 
 
 to management to help track the evolution of our customer experience and drive improvements;
 
 </li>
 <li>
 
 Take initiative to improve the customer experience
 
 
 by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey.
 
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need
 
 
 
 
 
 <ul>
 <li>
 
 1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company
 
 </li>
 <li>
 
 Must be able to work onsite in our New York office in Flatiron three (3) days a week [Monday, Wednesday, Thursday]
 
 </li>
 <li>
 
 Excellent communications skills, both verbal and written
 
 </li>
 <li>
 
 A passion for all things CX &mdash; you like helping people and problem solving; you&rsquo;re comfortable talking with folks from all walks of life and have a strong sense of empathy that encourages our customers to seek help and support
 
 </li>
 <li>
 
 Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment&nbsp;&nbsp;
 
 </li>
 <li>
 
 Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact
 
 </li>
 <li>
 
 A willingness to roll up your sleeves and wear multiple hats
 
 </li>
 <li>
 
 Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure
 
 </li>
 <li>
 
 Ability to embody and exercise
 
 Nestig's Core Values
 
 in all facets of the business
 
 </li>
 <li>
 
 Legal authorization to work in the USA
 
 </li>
 </ul>
 
 
 
 
 
 Why You&rsquo;ll Love Working Here!
 
 
 
 
 
 <ul>
 <li>
 
 Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones&nbsp;
 
 </li>
 <li>
 
 Twenty-one (21) days of paid time off (PTO) per year, so you can take your well-earned R&amp;R
 
 </li>
 <li>
 
 401(k) plan with company match
 
 </li>
 <li>
 
 Flexible Work From Wherever (WFW) Policy &mdash; up to five (5) weeks of remote work per year
 
 </li>
 <li>
 
 Monthly wellness, IT, and commuter stipend
 
 </li>
 <li>
 
 WFW stipend, so you are able to create a comfortable working environment at home
 
 </li>
 <li>
 
 Annual education stipend, because we are always learning
 
 </li>
 <li>
 
 Nestig discount, so you can treat you, your family &amp; loved ones!
 
 </li>
 <li>
 
 Paid parental leave of sixteen (16) weeks after six (6) months of employment
 
 </li>
 </ul>
 
 
 
 
 
 Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
 
 
</div>

Customer Experience Associate I

Macy's

<div>Be part of an amazing story

Macy&rsquo;s is more than just a store. We&rsquo;re a story. One that&rsquo;s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions&hellip;about inspiring stores and irresistible products&hellip;about the excitement of the Macy&rsquo;s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We&rsquo;ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You&rsquo;ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.

In this role, you&rsquo;ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you&rsquo;ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.

A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.

How our Selling Colleagues spend their day&hellip;
<ul>
<li>Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they&rsquo;re fully informed and ready to engage, educate, and sell with confidence.</li>
<li>On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.</li>
<li>Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.</li>
<li>They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer&rsquo;s name.</li>
<li>We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.</li>
<li>And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.</li>
</ul>
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are
<ul>
<li>Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality</li>
<li>Must be able to:
<ul><li>Understand and communicate effectively with customers, co-workers, and supervisors</li>
<li>Read and understand employment policies and safety rules/procedures in English</li>
</ul></li><li>Be comfortable communicating and collaborating with customers and colleagues</li>
<li>Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits</li>
<li>Meeting daily sales goal challenges</li>
<li>Enjoy meeting people, learning about them, and sharing information</li>
<li>Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics</li>
<li>You can handle electronic devices with no problem</li>
<li>At least 2 years of selling or customer experience preferred</li>
</ul>
Essential Physical Requirements You Will Perform
<ul>
<li>This position requires talking, lifting, constant moving, standing, and reaching with arms and hands</li>
<li>Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level</li>
<li>Requires close vision, color vision, depth perception, and focus adjustment</li>
<li>Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions</li>
</ul>
What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:
<ul>
<li>Merchandise discounts</li>
<li>Performance-based incentives</li>
<li>Annual merit review</li>
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
</ul>
Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy&rsquo;s! Whether you&rsquo;re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people&rsquo;s lives.

Join us and help write the next chapter in our story - Apply Today! 


This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. 


STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.</div>

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Customer Experience Associate

Customer Experience Associate

Customer Experience Associate I

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