customer experience banker

Huntington Bank

<div><h1 class="jobSectionHeader">Description
</h1>Summary:
<div>Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties &amp; Responsibilities:
<ul><li>Providing excellent customer service and effectively resolving customer issues.
</li><li>Being proficient in understanding and educating customers on consumer deposit products.
</li><li>Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
</li><li>Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
</li><li>Adhering to all operational, security, risk and regulatory policies and procedures.
</li><li>Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
</li><li>Other duties as assigned.
</li></ul>Basic Qualifications:
<ul><li>High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
</li></ul>Preferred Qualifications:
<ul><li>1 year or more in customer service in banking, financial services or goal driven retail sales.
</li><li>Cash handling skills.
</li>Comfort with technology such as mobile services and online banking services. 
<li>
</li></ul></div> 
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer. 
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Customer Experience Banker - Newcomerstown, OH

Customer Experience Banker Non NMLS - Trussville, AL

<div><h1 class="jobSectionHeader">Description
</h1>Summary:
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties and Responsibilities:
<ul><li>Providing excellent customer service and effectively resolving customer issues.
</li><li>Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
</li><li>Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
</li><li>Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
</li><li>Adhering to all operational, security, risk and regulatory policies and procedures.
</li><li>Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
</li><li>Other duties as assigned.
</li></ul>Basic Qualifications:
<ul><li>High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
</li></ul>Preferred Qualifications:
<ul><li>1 year or more in customer service in banking, financial services or goal driven retail sales.
</li><li>Cash handling skills.
</li>Comfort with technology such as mobile services and online banking services. 
<li>
</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer. 
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Customer Experience Banker - (Cowan Road) Gulfport, MS

Customer Experienced Banker - Archbold, OH (30-35 hrs/week) Includes benefits

Commerce Bank

<div>About Working at Commerce
Building a career here is more than just steps on a ladder. It&rsquo;s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn&rsquo;t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you&rsquo;ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You&rsquo;ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let&rsquo;s talk. 
Compensation Range
Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)<div>
About This Job
Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you&rsquo;ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You&rsquo;ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we&rsquo;re looking for a new Personal Banker to join our team at our Ellisville location.
Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.
As a Personal Banker, you&rsquo;ll:<ul><li>
Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.</li><li>
Deliver an excellent customer experience both in person and over the phone to ensure we meet customers&rsquo; financial needs.
</li><li>Actively listen to our customers so you can make appropriate recommendations that match their needs.</li><li>
Educate customers on a variety of retail products and digital solutions that improves their financial wellness.</li><li>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.</li><li>
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.</li><li>
Be able to earn more than your base pay through our quarterly incentive program.</li></ul></div>
Essential Functions<ul><li>
Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment</li><li>
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.</li><li>
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals</li><li>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements</li><li>
Identify complex financial needs and refer customers to bank specialists when appropriate.</li><li>
Perform other duties as assigned</li></ul>
Knowledge, Skills &amp; Abilities Required<ul><li>
Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
</li><li>Ability to meet personal and branch sales and customer services expectations
</li><li>Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</li><li>
Team player with excellent written, verbal and interpersonal communication skills</li><li>
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values</li><li>
Proficient with Microsoft Word, Excel and Outlook</li></ul>
Education &amp; Experience<ul><li>
High School diploma or equivalent combination of education and experience required</li><li>
1+ years sales or customer service experience required</li><li>
Experience working in an environment with individual and team sales goals preferred</li></ul>
Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-DK1
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location: 16303 Truman Rd, Ellisville, Missouri 63011
Time Type:
Full time</div>

Personal Banker

Arvest Bank

<div>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits . 
 
Position requires flexibility Monday through Friday 8 am to 6 pm with rotating Saturdays 9 am to 1 pm.
Location: 2590 N Donaghey Ave, Conway, AR.
Summary: 
 
The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission &ndash; People helping people find financial solutions for life.
Job Title: Relationship Banker
The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately and provides account servicing and problem resolution per established procedures and regulations. The Relationship Banker is a leveled position, beginning with an entry Level 1 and advancing to Level 3. Additionally, with the successful completion of all three Relationship Banker levels, there could be an opportunity to advance into the Relationship Banker 4 leadership position.
&bull; Level 1 - Training: The primary focus will be training and development while working with a seasoned mentor. Progression to Level 2 is dependent upon the successful completion of all training.
&bull; Level 2 &ndash; Proficient: Works independently on routine tasks and with general guidance on complex tasks. Demonstrates superior product knowledge and excellent needs-based selling skills. Upon the recommendation of the Branch Manager or Regional Management and upon demonstrated proficiency in all performance expectations, the associate could advance to Level 3.
&bull; Level 3 &ndash; Advanced: Demonstrating independent action and high initiative, the associate resolves problems, develops recommendations and determines the course of action on new tasks. Tasks could range from complex to highly specialized in nature. Additionally, the Level 3 will also serve as a mentor to Level 1 associates.
What You Will Do at Arvest: (Other duties may be assigned.)
&bull; Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook. Through discovery conversations, identify and uncover the customer's financial needs and offer appropriate solutions as Arvest strives to provide a seamless, one-stop shopping experience. Refer qualified customers to specialized sales forces.
&bull; Proactively make outbound calls to generate sales to strengthen further the customer relationship and/or begin customer relationships.
&bull; Identify opportunities to sell consumer loans, accept consumer loan applications and facilitate loan closings. You must also work effectively with the centralized underwriting department.
&bull; Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer. Acknowledge customer complaints and follow the established complaint process to ensure customer satisfaction.
&bull; Opens and processes simple, moderately, or highly complex deposit accounts.
&bull; Answer and assist customers&rsquo; questions and concerns, including, but not limited to, helping customers with deposit risk management and day-to-day banking business.
&bull; Maintains in-depth knowledge of products and services, including digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth knowledge of competitors&rsquo; products, practices, facilities, and prices to sell bank products effectively.
&bull; Participate in branch promotions and marketing initiatives as directed.
&bull; Use sound judgment in applying bank standards, policies, and procedures regarding customers.
&bull; Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.
Supervisory Responsibilities: NA 
 
Responsibilities: 
 
Toolbox for Success:
Level 1:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
&bull; Demonstrated sales and customer service experience preferred.
&bull; Financial service provider experience preferred.
&bull; College degree preferred.
Level 2:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Achievement of defined competencies of Level 1 required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Level 3:
&bull; High School Diploma or General Education Degree (GED) required.
&bull; Successful achievement of defined competencies of Level 2 or relevant related experience required.
&bull; Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
Relevant military experience is considered for veterans and transitioning service members.
Physical Demands:
Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We offer competitive compensation, benefits packages, and significant professional growth.
Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.
Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential. 
 
Grade 12
Pay Range: $20.00 - $24.95 per hour</div>

Relationship Banker (Floater)

Sunflower Bank

<div>At Sunflower Bank, N.A., we&rsquo;re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it&rsquo;s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a Universal Banker in Tomball, TX!
Customer Service experience is a MUST
Cash Handling experience is a MUST
Banking experience is a plus but not required- WILL TRAIN!
Excellent Benefits, PTO, Incentive Pay, and company perks!
This full-time position works 40 hours per week.
Description:
The Universal Banker is a combination of being a Teller, Personal Banker, and performing Customer Service. Our Universal Bankers plays a crucial role in providing retail banking products and services to customers. In addition to performing a variety of tasks associated with processing customer transactions and requests, the Universal Banker will develop new business opportunities with current and potential customers.
If you are dedicated to providing exceptional customer service, detailed-oriented, possess good computer skills, this is the job for you!
Responsibilities:<ul><li>
Perform full service banking with a primary focus on sales and service to new and existing customers within the branch, with the ability to perform cash transactions, open or update accounts, and provide information on other products and services.</li><li>
Ability to focus on and fulfill customer needs to maximize the customer experience on the phone and during branch visits.</li><li>
Meets/exceeds sales and referral goals and meets/exceeds individual and branch targets.</li><li>
Provide information to customers regarding promotions, contests, and new account options.</li></ul>
Education / Experience Preferred:<ul><li>
High School Diploma or equivalent.</li><li>
An equivalent combination of education and experienced may meet qualifications</li></ul>
Pay is dependent on knowledge, skills, abilities, experience and location.
Working Conditions
The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.
Sunflower Bank Benefits
Employees enjoy outstanding benefits, including:<ul><li>
401(k) Plan with 6% Match</li><li>
Health/Dental/Vision Insurance</li><li>
Company-paid Life Insurance</li><li>
Tuition Reimbursement</li><li>
Fitness Reimbursement</li><li>
Paid Time Off</li><li>
Volunteer Leave</li><li>
Paid Holidays</li><li>
Plus many more employee perks &amp; incentives!</li></ul>
People choose to &ldquo;bank&rdquo; with us, but for those we serve, we&rsquo;re more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team. 
If you qualify, apply online at www.sunflowerbank.com/careers. 
You&rsquo;ve never worked anyplace like Sunflower Bank! 
EOE/AA: Minorities/Females/Disabled/Vets 
Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. 
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.</div>

Universal Banker

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