customer experience banker

Coldwell Banker Egypt

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <p>
  Coldwell Banker&reg; was founded in the US in 1906 and has grown to become the world&rsquo;s leading full-service real estate provider with over 3,700 offices and 110,000 Sales Associates worldwide. The company first arrived in the Middle East in 2001, acquiring the franchise rights for Coldwell Banker and Coldwell Banker Commercial&reg; in Egypt. Coldwell Banker Egypt has grown to become the leading real estate broker in the country with 18 branches serving Cairo, Alexandria, and several Red Sea areas. The success in Egypt enabled Coldwell Banker Intercontinental Affiliates to expand as Master Franchiser to 35 countries across the Middle East, Eastern Europe, and Central Asia.
  <br/>
 </p>
 <strong>
  Role Description
  <br/>
 </strong>
 <p>
  This is a full-time on-site role for a Property Consultant based in Cairo, Egypt. The Property Consultant will be responsible for providing consultancy services to clients, assisting clients in buying, selling, and renting properties, conducting market research, and managing property listings. The role also involves building and maintaining client relationships, negotiating deals, and ensuring customer satisfaction throughout the sales process.
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   Consulting and Real Estate skills
  </li>
  <li>
   Communication and Customer Service skills
  </li>
  <li>
   Sales experience and ability to close deals
  </li>
  <li>
   Excellent interpersonal and negotiation skills
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Proficiency in English; additional language skills are a plus
  </li>
  <li>
   Bachelor's degree in Business, Real Estate, or related field is preferred
  </li>
 </ul>
</div>


Property Consultant

Horizon Bank

<div><b>Job Overview</b><p><br>
The Universal Banker Supervisor will support the operations of the Universal Banker team as delegated by management, and solve complex issues related to customer transactions. Serve as trainer/mentor to new hires; provide ongoing coaching/training to advisors. Perform regular Universal Banker duties in conjunction with supervisory responsibilities.</p>
<p>
Process customer transactions and new account opening timely, efficiently, and accurately. Complete customer initiated account maintenance and all other tasks associated with customer requests. Originate new deposit accounts and consumer loans. Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. Able to probe for information regarding customer&rsquo;s needs and provide effective solutions. Must demonstrate a high of degree initiative and leadership and mastery of bank products and services, taking responsibility to keep up-to-date on changes.</p>
<p>
Universal Banker Supervisor generally has 3+ years of banking experience or professional sales experience in a service-oriented environment.</p><b><br>
Principal Accountabilities</b><p><br>
Provide on-site supervision to enhance a positive teamwork environment, focusing on Universal Banker activities, management directives and branch goals. Solve complex issues related to customer transactions. Serve as trainer/mentor to new hires; provide ongoing coaching/training to advisors. Perform regular Universal Banker duties in conjunction with supervisory responsibilities.</p>
<p>
Represent the Bank to the customer in a courteous, professional manner in face-to-face and telephone communications. Provides timely, efficient, and accurate service in processing transactions in accordance with all regulations, policies and procedures. Maintain expert knowledge of bank processes, products and services, as well as banking regulations including Bank Secrecy Act (BSA). Develop and enhance customer relationships to identify cross selling and referral opportunities. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank&rsquo;s commitment to the communities in which we serve through support of local organizations and events.</p><b><br>
Duties</b><br>
<ul>
<li>Supervise Universal Banker activities based on management objectives and branch goals.</li>
<li>Display a high degree of initiative and influence others to deliver excellent customer experience, both internal and external.</li>
<li>Ability to solve complex issues related to transaction processing, new account opening and maintenance and customer needs.</li>
<li>Train and mentor new hires; provide ongoing training to advisors.</li>
<li>Approve system over-rides.</li>
<li>Responsible for proof operations.</li>
<li>Process customer transactions, customer initiated account maintenance and all other tasks associated with customer requests.</li>
<li>Report suspicious transactions or unusual occurrences to supervisor.</li>
<li>Complete customer initiated account maintenance and all other tasks associated with customer requests.</li>
<li>Recommend bank products and services to meet customer&rsquo;s changing needs.</li>
<li>Train on vault responsibilities for management of cash inventories</li>
<li>Efficiently gather customer information, identify financial needs, and educate customer on products and services. Recommend products based on the customer&rsquo;s needs.</li>
<li>Originate new deposit accounts including checking, savings, ATM/Debit Cards, money market, CDs, IRAs and commercial accounts.</li>
<li>Originate and provide advice on consumer loan products including personal loans, installment loans, home equity loans and lines of credit.</li>
<li>Originate business deposit accounts, associated services and refer additional products and service to Treasury Management or Business Banker.</li>
<li>Process basic life events including distribution of customers&rsquo; estates to beneficiaries from any deposit account. Recommend referrals to trust department when appropriate.</li>
<li>Educate customers on digital banking services and encourage electronic banking and e-statement adoption.</li>
<li>Develop long-standing relationships with customers by providing Exceptional Service and Sensible Advice through knowledge of bank products and services such as business, commercial and mortgage lending as well as trust services.</li>
<li>Participate in all office marketing and sales projects and promotions.</li>
<li>Partner with branch advisors to uncover customer needs and cross-sell opportunities.</li>
<li>Effectively use risk management tools to mitigate risk and minimize exposure to loss. Report unusual activity following established procedures.</li>
<li>Maintain established controls such as identification procedures, check holds, and all other pertinent verification necessary to transact business.</li>
<li>Promptly address customer questions and concerns through investigation. Report to management to formulate corrective action.</li>
<li>Conduct and document periodic risk reviews and run reports as needed.</li>
<li>Perform all work in compliance with established regulations, policies, and established procedures.</li>
<li>Maintain customer privacy and protect bank operations by keeping information private and confidential.</li>
<li>Participate in ongoing skill, sales training, compliance, risk management and security training as required for the position and apply knowledge in daily tasks.</li>
<li>Other duties as assigned.</li>
</ul><br>
<b>Qualifications &amp; Skills</b><br>
<ul>
<li>High school diploma or equivalent</li>
<li>3+ years of experience as a Universal Banker or the equivalent preferred; supervisory experience preferred.</li>
<li>Must successfully complete consumer lending training and consistently demonstrate the required level of mastery of the lending products and processes.</li>
<li>Strong sales initiative and ability to develop ongoing customer relationships.</li>
<li>Present a professional image and communicate effectively with the public, co-workers, management, customers and others in a courteous, positive and professional manner.</li>
<li>Ability to read, process, understand and apply written training material content to daily activity.</li>
<li>Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.</li>
<li>Ability to perform basic mathematical computations using various business machines and/or computers.</li>
<li>Must have proficient typing and computer skills.</li>
</ul><br>
<b>Core Competencies</b><br>
<div>
<div><div><div><ul><li>Adaptability &amp; Flexibility</li>
</ul>
</div><div><ul><li>Prospecting and Referring</li></ul><br>
</div>
</div><br>
<div><div><ul><li>Educating Others</li>
</ul>
</div><div><ul><li>Teamwork</li></ul><br>
</div>
</div><br>
<div><div><ul><li>Problem Solving</li>
</ul>
</div><div><ul><li>Risk Assessment</li>
</ul>
</div></div><br>
</div></div><br>
<b>Physical Requirements</b><p><br>
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).</p>
<div>
<div><div><div><p>Physical Demand:</p></div><div><br>
<p>
Percentage of Time:</p></div></div><div><br>
<div>
<p>Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others.</p></div><div><br>
<p>
90-100%</p></div></div><div><br>
<div>
<p>Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers.</p>
<p>
Able to observe actions of others to ensure safety and security of the facility.</p></div><div><br>
<p>
 90-100%</p></div></div><div><br>
<div>
<p>Constantly operate a computer and other office machinery such as calculator, copy machine, printer and telephone.</p></div><div><br>
<p>
90-100%</p></div></div><div><br>
<div>
<p>Able to remain in upright stationary position at counter height of approximately 48&rdquo; for long periods of time.</p></div><div><br>
<p>
50-75%</p></div></div><div><br>
<div>
<p>Able to grasp, move and sort forms and papers.</p></div><div><br>
<p>
90- 100%</p></div></div><div><br>
<div>
<p>Regularly move about the branch to access teller line, file cabinets, storage drawers and various office equipment, such as cash counters and printers.</p></div><div><br>
<p>
 75-100%</p></div></div><div><br>
<div>
<p>Occasionally position self to reach heights between floor and 6&rsquo;.</p></div><div><br>
<p>
&lt;25%</p></div></div><div><br>
<div>
<p>Must be able to lift up to 50 pounds at a time.</p></div><div><br>
<p>
&lt;5%</p>
</div>
</div><br>
</div></div><p><b>Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.</b></p><br>
<p></p>
<p><b>
#LI-DNI</b></p><br>
Job Reference: HRN01898</div>

Universal Banker Supervisor

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Coldwell Banker&reg; is the world&rsquo;s leading full-service real estate provider, with over 3,700 offices and 110,000 Sales Associates globally. Established in 1906 in the US, it first arrived in the Middle East in 2001, becoming the leading real estate broker in Egypt with 18 branches. Coldwell Banker Egypt has offices in Cairo, Alexandria, and several Red Sea areas. Its success in Egypt propelled it to become the Master Franchiser for 35 countries across the Middle East, Eastern Europe, and Central Asia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time on-site role for a Property Consultant located in Qesm El Maadi. The Property Consultant will be responsible for consulting with clients to assess their needs, communicating effectively to provide information on properties, offering customer service, facilitating property sales, and conducting guided property tours.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Consulting and Real Estate skills
  </li>
  <li>
   Strong Communication and Customer Service skills
  </li>
  <li>
   Sales skills and experience
  </li>
  <li>
   Excellent interpersonal and negotiation skills
  </li>
  <li>
   Ability to work independently and in a team
  </li>
  <li>
   Previous experience in real estate or related field is a plus
  </li>
 </ul>
</div>


Coldwell Banker se7en

Coldwell Banker Se7en Gayrimenkul Ofisi, global bir marka gücüyle hareket eden, profesyonel eğitim ve yüksek kazanç fırsatları sunan kurumsal bir yapıdır.
<br>Gayrimenkul sektöründe kariyer yapmak isteyen, girişimci ruhlu ve hedef odaklı Gayrimenkul Danışmanı ekip arkadaşları arıyoruz.
<br><br>
İş Tanımı
<br>Gayrimenkul satış, kiralama ve portföy yönetimi süreçlerini yürütmek,
<br>Müşteri ilişkilerini yönetmek, ihtiyaç analizini yapmak ve doğru çözümler sunmak,
<br>Dijital platformlarda ilan oluşturmak ve portföy tanıtımını gerçekleştirmek,
<br>Satış ve pazarlama süreçlerinde profesyonel destek sağlamak,
<br>Kurumsal standartlara uygun raporlama ve takip yapmak.
<br><br>
Sunduğumuz İmkanlar
<br>Uluslararası Coldwell Banker marka gücü,
<br>Ücretsiz eğitim ve kişisel gelişim desteği,
<br>Yüksek kazanç potansiyeli,
<br>Dijital pazarlama ve teknoloji desteği,
<br>Profesyonel ve keyifli çalışma ortamı.
<br><br>
Sen de Coldwell Banker Se7en ailesine katılmak ve kendi işinin patronu olmak ister misin?

Gayrimenkul Danışmanı

First Bank

<p></p><div><div><b>SUMMARY:</b></div><div>
The position of Personal Banker I is responsible for ensuring the customer&rsquo;s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer&rsquo;s immediate and future financial needs. Under direct supervision, the Personal Banker I will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker I is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales. <b>This level is based on 1 to 3 years of banking experience or previous Teller or experience in a customer contact/sales position or equivalent.</b></div><div></div><div><b><br>
ESSENTIAL FUNCTIONS:</b></div><ul><li>
Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience.</li><li>
Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (75%).</li><li>
Opens all types of personal and business accounts and prepare related documentation (25%).</li><li>
Inputs and closes personal loan applications including DDA lines of credit and credit card applications.</li><li>
Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction as it may relate to:<ul><li>
Deposit accounts</li><li>
Debit and Credit cards</li><li>
Safe deposit boxes</li><li>
Official checks</li><li>
Any other bank product or service</li></ul></li><li>
Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process.</li><li>
Be familiar with all security procedures of Branch, including opening &amp; closing, personnel safety, and Bank procedures.</li><li>
Interfaces with customers via telephone or in person.</li><li>
Must be able to support multiple branch locations as needed.</li><li>
Exhibits effective communication</li></ul><div>
Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience.</div><ul><li>
Achieves activity and growth goals as well as customer satisfaction objectives.</li><li>
Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals.</li><li>
Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.</li><li>
Have an understanding and apply basic sales skills and product knowledge including deposit and loan products.</li><li>
Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.</li><li>
Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes.</li><li>
Inputs and follows through with loan applications following operational and regulatory requirements.</li><li>
100% adherence to branch&rsquo;s internal policies and procedures to ensure 100% pass rates of internal audits.</li><li>
Completes annual compliance courses.</li><li>
Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.</li><li>
Adheres to all levels of our Service Excellence standards.</li><li>
Performs other duties as required.</li></ul><div><b>
GENERAL QUALIFICATIONS</b><b>:</b></div><div><b>
Knowledge &amp; Experience</b>: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.</div><br>
<div></div><ul><li>
High school diploma or general education degree (GED); or the equivalent combination of education and experience.</li><li>
Work related experience could consist of reception or secretarial duties in a business environment.</li><li>
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.</li><li>
Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.</li><li>
Excellent organizational and time management skills &ndash; ability to work with minimal supervision.</li><li>
Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.</li><li>
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.</li></ul><div></div><div><b><br>
Physical Demands/Work Environment: </b>Vision, hearing, speech, dexterity, visual concentration. A valid driver&rsquo;s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.</div><div></div><div><b><br>
Cognitive Requirements:</b> Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations&rsquo; environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations&rsquo; situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.</div><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div><p></p>

Personal Banker I

South Central Bank Of KY

South Central Bank, Inc., is seeking a qualified candidates for the position of Part-Time Service Certified Banker in our Owensboro Market. The candidate must have strong interpersonal skills to interact with internal and external customers. Candidate will also perform a variety of functions in a timely manner related to all phases of customer service and teller servicing, routinely handle customer questions, inquiries or problems regarding products, service or an account.
<br><br>
EOE M/F/Disability/Vet

Service Certified Banker Part Time

Fifth Third Bank

<div><div>Make banking a Fifth Third better&reg;<br>
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.</div><div></div><div>
GENERAL FUNCTION:</div><div>
Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales &amp; Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.</div><div></div><div>
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.</div><div></div><div>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><ul><li>
Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.</li><li>
Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.</li><li>
Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.</li><li>
Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.</li><li>
Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.</li><li>
Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&amp;L.</li><li>
Provide guidance to CSRs with respect to the sales and referral process.</li><li>
Promote customer satisfaction with a friendly, helpful demeanor and professionalism.</li><li>
Act with confidence by answering customer questions and owning customer issues.</li><li>
Maintain a position of trust and responsibility by keeping all business confidential.</li><li>
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.</li><li>
Adhere to established policies and procedures while opening/servicing the full range of Retail products.</li><li>
Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.</li><li>
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.</li><li>
Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.</li></ul><div></div><div>
SUPERVISORY RESPONSIBILITIES:</div><div>
None.</div><div></div><div>
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:</div><ul><li>
College degree or work experience providing transferrable skills, or, combination of education and experience.</li><li>
Experience in the financial industry preferred.</li><li>
Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.</li><li>
Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.</li><li>
Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.</li><li>
Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.</li><li>
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.</li></ul><div></div><div>
WORKING CONDITIONS:</div><ul><li>
Normal office environment.</li><li>
Extending viewing of computer screens.</li><li>
This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.</li><li>
Travel outside of the affiliate will be required for various classroom training sessions.</li></ul><div></div>
Personal Banker Associate I - Wheaton, IL - Full Time<div></div>
Total Base Pay Range 41,600.00 - 66,600.00 USD Annual<div></div><div>
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.</div><div></div><div>
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.</div><div></div><div>
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: <div>https://www.53.com/content/fifth-third/en/careers/benefits.html</div> and by consulting with your talent acquisition partner.</div><div></div>
LOCATION - Wheaton, Illinois 60187<div></div><div>
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.</div><div></div><div>
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div></div><div></div>

Personal Banker Associate I - Wheaton, IL - Full Time

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