customer experience consultant

RMG | مجموعة ريناد المجد (لتقنية المعلومات)

<div>
 
 
 RMG is Hiring a Digital Customer Experience Consultant.
 
 
 
 
 
 
 
 Experience:
 
 10&ndash;15 years
 
 
 
 Role Summary:
 
 
 
 Lead organization-wide digital CX strategies, improve digital channels, and elevate user experiences across platforms.
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Marketing, Digital Transformation, or related field
 </li>
 <li>
 Extensive experience in designing digital customer journeys &amp; omnichannel service models
 </li>
 <li>
 Strong knowledge of UX/UI principles and digital product behavior
 </li>
 <li>
 Expertise in digital analytics tools (e.g., Google Analytics, Hotjar, CX platforms)
 </li>
 <li>
 Ability to lead CX transformations and manage cross-functional teams
 </li>
 <li>
 Experience with service design, customer insights, and digital touchpoint optimization
 </li>
 <li>
 Strong communication, presentation, and stakeholder management skills
 </li>
 </ul>
 
 
</div>

Digital Customer Experience Consultant

A.P. Moller - Maersk

<div>
 We are looking for an enthusiastic individual with solid experience in Customer Service to join our Exports team.
 
 
 
 We Offer
 
 
 
 
 Key Responsibilities
 
 
 
 
 Who we are looking for
 
 
 
 In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team&rsquo;s and organisation&rsquo;s success. This is an opportunity for graduates with customer service experience to grow and develop in an enriching environment while bringing their best skills and talents to the forefront.
 
 
 <ul>
 <li>
 Build strong and lasting relationships with customers and provide second-to-none customer service.
 </li>
 <li>
 Take full responsibilities and end-to-end ownership of customer shipments and issues.
 </li>
 <li>
 Engage in constructive problem resolution and provide solutions.
 </li>
 <li>
 Act and communicate proactively and keep customers informed of any issues or changes in their shipment.
 </li>
 <li>
 Address root causes and seek continuous improvements &ndash; constantly look for ways to improve work processes.
 </li>
 <li>
 Work independently and assist the team in realizing goals and standards &ndash; share knowledge and best practices.
 </li>
 <li>
 Take responsibility for the execution of shipment lifecycle process including cross functional coordination.
 </li>
 <li>
 Adhere to standardized processes and tasks without compromising customer experience.
 </li>
 <li>
 Preferably a Post-Graduate with excellent communication skills.
 </li>
 <li>
 1-2 years&rsquo; relevant customer serving experience.
 </li>
 <li>
 Previous experience in shipping/ logistics is highly preferred.
 </li>
 <li>
 An excellent team player.
 </li>
 <li>
 Able to work under pressure.
 </li>
 <li>
 Well organised, efficient and effective.
 </li>
 <li>
 Strong interpersonal and communication skills.
 
 
 </li>
 </ul>
 The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service. Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer. Is able to influence and persuade the customer and handle exception management. Has the ability to take ownership and work for early resolution and closure of customer issues. Works accurately with eye for detail and has empathy for the customer's situation.
 
 
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience Consultant

MENA Consultant

<div>
 
 Location:
 
 Riyadh, KSA.
 
 
 
 Years of Experience:
 
 5+ years.
 
 
 
 Project Duration:
 
 4 months.
 
 
 
 Working Arrangement:
 
 on-site.
 
 
 
 Language Requirements:
 
 Fluency in Arabic &amp; English (written and spoken).
 
 
 We are seeking an experienced
 
 Customer Experience (CX) Consultant
 
 to support a major telecom client in enhancing the experience of its
 
 wholesale and B2B customers
 
 . The consultant will play a key role in leading CX transformation initiatives, monitoring and reporting customer experience performance, and designing loyalty programs tailored for the wholesale segment. The ideal candidate will have strong telecom industry experience, particularly in wholesale operations, and the ability to work independently within a client environment.
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Proven knowledge of Wholesale Business for Telcos.
 </li>
 <li>
 Experience leading or supporting Customer Experience (CX) Transformation initiatives.
 </li>
 <li>
 Hands-on experience in CX monitoring and reporting, including developing dashboards or KPIs.
 </li>
 <li>
 Experience in designing and implementing loyalty programs for B2B/wholesale customer segments.
 </li>
 <li>
 Proficiency in preparing and delivering PowerPoint presentations.
 </li>
 <li>
 Prior experience working directly with clients and managing project deliverables with minimal supervision.
 
 
 </li>
 </ul>
 
 Other Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, Telecommunications, or a related field.
 </li>
 <li>
 Excellent analytical, presentation, and communication skills.
 </li>
 <li>
 Strong stakeholder management and the ability to work in a dynamic client environment.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and execution of the CX transformation roadmap for the telecom wholesale business unit.
 </li>
 <li>
 Monitor and report on CX performance metrics, identifying key trends and improvement opportunities.
 </li>
 <li>
 Design and evaluate loyalty and retention programs tailored for wholesale/B2B clients.
 </li>
 <li>
 Conduct customer journey mapping and pain point analysis to inform experience enhancements.
 </li>
 <li>
 Collaborate with internal stakeholders to align CX initiatives with business strategy and operational objectives.
 </li>
 <li>
 Prepare executive-level presentations and reports summarizing CX insights, recommendations, and progress.
 </li>
 <li>
 Facilitate CX workshops or stakeholder sessions to drive customer-centric culture and awareness.
 </li>
 <li>
 Provide advisory support to ensure CX best practices are embedded across the client's wholesale operations.
 
 
 </li>
 </ul>
 If you would like to know more about the
 
 Global Consulting Bootcamp
 
 Visit: https://caseinpointco.com/global-consultant-bootcamp/
 
 
 If you would like to know more about the
 
 MC Club
 
 Visit: https://menaconsultant.com/mc-club/
</div>

Customer Experience Consultant (Telecom Industry) - 4-Month Engagement

Do it Businessmen services LLC

We are looking for a Emirati friendly, professional, and customer-focused individual to join our team as a Customer Happiness Consultant. The role involves assisting customers, providing service information, resolving inquiries, and ensuring an excellent customer experience.Key Responsibilities:<ul><li>Greet customers and ensure a welcoming environment.</li><li>Assist customers with services, applications, and documentation.</li><li>Provide accurate information about company services and procedures.</li><li>Handle customer issues and complaints politely and professionally.</li><li>Process transactions accurately and efficiently.</li><li>Maintain customer confidentiality at all times.</li><li>Support digital service platforms and explain processes to customers.</li><li>Coordinate with internal teams to ensure smooth service delivery.</li><li>Maintain daily logs, reports, and customer records.</li></ul>Requirements:<ul><li>Previous customer service experience is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Positive attitude and professional appearance.</li><li>Ability to work in a fast-paced environment.</li><li>Basic computer skills.</li><li>Multilingual (Arabic/English) is a plus.</li></ul>Job Type: Full-time

customer happiness consultant

Al-Mansour Automotive

<div>
 
 
 Role Summary:
 
 
 
 
 
 
 As a Sales Consultant, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Sales &amp; Consultation:
 
 
 <ul>
 <li>
 Welcome and engage showroom visitors, understanding their needs and preferences.
 </li>
 <li>
 Provide detailed product information, demonstrations, and test drive coordination.
 </li>
 <li>
 Guide customers through the sales process, including financing and delivery options.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience Journey:
 
 
 <ul>
 <li>
 Ensure a smooth and memorable customer journey from entry to post-purchase.
 </li>
 <li>
 Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
 </li>
 <li>
 Resolve customer concerns promptly and professionally, escalating when necessary.
 </li>
 </ul>
 
 
 
 
 
 Showroom Operations:
 
 
 <ul>
 <li>
 Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.
 </li>
 <li>
 Support inventory management and coordinate with logistics for vehicle availability.
 </li>
 <li>
 Assist in organizing showroom events and client engagement activities.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Reporting:
 
 
 <ul>
 <li>
 Work closely with sales, service, and marketing teams to align on customer experience goals.
 </li>
 <li>
 Track customer interactions and feedback using CRM tools.
 </li>
 <li>
 Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).
 </li>
 <li>
 1&ndash;3 years of experience in automotive sales or customer-facing roles.
 </li>
 <li>
 Excellent spoken English
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office Suite.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 Passion for customer service and relationship building.
 </li>
 <li>
 Sales-driven with a consultative approach.
 </li>
 <li>
 Detail-oriented and organized.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
</div>

Showroom Sales Executive

Concentrix

<div>Job Title:
Dynamics 365 Customer Service &amp; Omnichannel Consultant
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. 
 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
 
Join us and be part of this journey towards greater opportunities and brighter futures.
The Dynamics 365 Customer Service &amp; Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using Microsoft&rsquo;s Customer Service and Omnichannel capabilities.
Responsibilities<ul><li>
Lead workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes.</li><li>
Design and configure Dynamics 365 Customer Service features including:</li></ul>
Case management
Queues and routing rules
SLAs and entitlements
Knowledge management
Customer Service workspace<ul><li>
Implement Omnichannel capabilities such as:</li></ul>
Live chat
Voice
SMS and social channels
Unified routing
Workstreams, sessions, and agent scripts
Supervisor dashboards and real-time insights<ul><li>
Define and optimize end-to-end customer interaction flows.</li><li>
Collaborate with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions.</li><li>
Advise clients on best practices, governance, and the Microsoft Customer Service &amp; Omnichannel roadmap.</li><li>
Assist in pre-sales activities by preparing demos and solution overviews when required.</li></ul>
Qualifications<ul><li>
8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions.</li><li>
Strong functional understanding of contact center operations, case management, and multi-channel communication processes.</li><li>
Hands-on experience configuring:</li></ul>
Queues, routing rules, SLAs
Knowledge base
Omnichannel workstreams, channels, and unified routing
Agent experiences (Agent Workspace, Customer Service Workspace)<ul><li>
Familiarity with Power Platform and Dataverse (Power Automate, Power Apps).</li><li>
Experience facilitating workshops, documenting requirements, and designing functional solutions.</li><li>
Excellent communication and client-facing skills.</li></ul>
The base salary range for this position is $106,000 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The deadline to apply for this position is 12/04/2025
#LI-Remote
#ConcentrixCatalyst
Location:
USA, NE, Work-at-Home
Language Requirements:
Time Type: 
Physical &amp; Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. 
 
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
<ul><li>English</li><li>Spanish</li></ul>
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.</div>

Dynamics 365 Customer Service & Omnichannel Consultant

<div><div><div>Information Technology
</div><div><div><div>Location</div><div>
United States Of America</div></div></div><div></div><div> 
Job Title:
Dynamics 365 Customer Service &amp; Omnichannel Consultant
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. 
 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
 
Join us and be part of this journey towards greater opportunities and brighter futures.
The Dynamics 365 Customer Service &amp; Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using Microsoft&rsquo;s Customer Service and Omnichannel capabilities.
Responsibilities<ul><li>
Lead workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes.</li><li>
Design and configure Dynamics 365 Customer Service features including:</li></ul>
Case management
Queues and routing rules
SLAs and entitlements
Knowledge management
Customer Service workspace<ul><li>
Implement Omnichannel capabilities such as:</li></ul>
Live chat
Voice
SMS and social channels
Unified routing
Workstreams, sessions, and agent scripts
Supervisor dashboards and real-time insights<ul><li>
Define and optimize end-to-end customer interaction flows.</li><li>
Collaborate with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions.</li><li>
Advise clients on best practices, governance, and the Microsoft Customer Service &amp; Omnichannel roadmap.</li><li>
Assist in pre-sales activities by preparing demos and solution overviews when required.</li></ul>
Qualifications<ul><li>
8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions.</li><li>
Strong functional understanding of contact center operations, case management, and multi-channel communication processes.</li><li>
Hands-on experience configuring:</li></ul>
Queues, routing rules, SLAs
Knowledge base
Omnichannel workstreams, channels, and unified routing
Agent experiences (Agent Workspace, Customer Service Workspace)<ul><li>
Familiarity with Power Platform and Dataverse (Power Automate, Power Apps).</li><li>
Experience facilitating workshops, documenting requirements, and designing functional solutions.</li><li>
Excellent communication and client-facing skills.</li></ul>
The base salary range for this position is $106,000 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The deadline to apply for this position is 12/04/2025
#LI-Remote
#ConcentrixCatalyst
Location:
USA, NE, Work-at-Home
Language Requirements:
Time Type: 
Physical &amp; Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. 
 
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:<ul><li>English</li><li>Spanish</li></ul>
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.</div></div></div><div></div>

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