customer experience consultant

haus & haus

<div>
 
 haus &amp; haus are looking for a Customer Experience Consultant to join our team. The Customer Experience Consultant is responsible for providing continual feedback, supports clients by providing helpful information, and answering inquiries. This position is mainly, but not limited to, a telesales role focused on generating outbound and inbound leads while ensuring a high standard of customer experience.
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Making outbound calls to former clients and prospects and driving NBA (next best action). This may be a meeting with a sales advisor or an email for more information.
 </li>
 <li>
 Generating promising leads for the outside sales team to pursue.
 </li>
 <li>
 Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
 </li>
 <li>
 Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
 </li>
 <li>
 Creating relationships with the Head of Department, providing feedback, receiving feedback and understanding priorities.
 </li>
 <li>
 Creating relationships with our sales brokers and understanding how your leads have contributed, and pick up any tips to help with your own sales calls.
 </li>
 <li>
 Keep accurate records and document customer interaction and outcomes into our CRM platform and Reapit.
 </li>
 <li>
 Analyze statistics and compile accurate reports.
 </li>
 <li>
 Keep ahead of Dubai real estate market news and apply your knowledge where required.
 </li>
 <li>
 Maintain an orderly workflow according to priorities.
 </li>
 <li>
 Handling client's inquiries and leads through our CRM channels.
 </li>
 <li>
 Submitting calls and leads report to Customer Experience Manager.
 </li>
 <li>
 Meeting your KPI and performance metrics and tracking these over time.
 </li>
 <li>
 Brainstorming with the customer experience team for improvements.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times.
 </li>
 <li>
 Demonstrate active listening skills and exhibit confidence when communicating with clients.
 </li>
 <li>
 Responding promptly to client's enquiries.
 </li>
 <li>
 Communicating with clients through various channels.
 </li>
 <li>
 Keeping records of customer interactions, transactions, and comments.
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary.
 </li>
 <li>
 Providing feedback on the efficiency of the customer experience process.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support.
 </li>
 <li>
 Excellent English communication skills, verbal and written.
 </li>
 <li>
 Strong interpersonal and phone call handling skills.
 </li>
 <li>
 Confident, articulate, and with professional speaking abilities.
 </li>
 </ul>
 
 
 
 
 
 What We Require
 
 
 
 
 
 <ul>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 <li>
 The ability to follow scripts.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the candidate we have been looking for!
 
 
 
 
 
 Apply now or email me at francesca.d@hausandhaus.com
 
</div>

Customer Experience Consultant

GoZahid

<div>
 
 
 About the Role:
 
 
 
 As a Customer Experience Consultant, you will be responsible for providing high-quality customer service while combining strong sales skills with a detail-oriented approach. You will create customized travel quotations for flights, hotels, destinations transfer, packages, and experiences, and act as a knowledgeable destination expert to support customers throughout their journey.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Efficiently receive requests for reservations from clients and make bookings.
 </li>
 <li>
 Assist clients and trade partners with destination information to sell DMC and Luxury products, services, and packages.
 </li>
 <li>
 Handle queries through different communication channels, and requests from direct customers and International Tour Operators and Agents.
 </li>
 <li>
 Ensure high quality written including English and spoken communication and turnaround times.
 </li>
 <li>
 Pick queries from AMEYO system, prepare quotation according to client&rsquo;s request, and ensure quality control.
 </li>
 <li>
 Maintain good business relationships with all supplier partners.
 </li>
 <li>
 Secure new client sales, leads, and retention through customer service provided.
 </li>
 <li>
 Meet the set monthly sales and revenue targets.
 </li>
 <li>
 Guide and assist for any visa related information.
 </li>
 <li>
 Efficiently and punctually respond to customers in line with established guidelines and provide advisory about the status of their bookings.
 </li>
 <li>
 Deliver superior customer service, manage customer issues, and understand customer travel needs. Communicate for special offers and tailor-made packages to clients and customize promotional offers.
 </li>
 <li>
 Work closely with the Operations team on the ground and suppliers to ensure all required information related to client&rsquo;s services is accurately delivered.
 </li>
 <li>
 Ensure efficient and accurate accounting of all files as per guidelines to facilitate smooth processing of client invoicing and supplier payments by the finance team.
 </li>
 <li>
 This position involves shift work and direct customer interaction.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Aptitudes
 
 :
 
 <ul>
 <li>
 Minimum High School Certificate: a Diploma in Tourism, Travel, or Hospitality is an advantage.
 </li>
 <li>
 At least 1 year of experience in the Travel, Tourism, or Hospitality industry.
 </li>
 <li>
 Strong knowledge of KSA destinations, with the ability to service both domestic and international customers and a genuine passion for travel and customer engagement.
 </li>
 <li>
 Awareness of DMC industry standards, market trends.
 </li>
 <li>
 Solid understanding of KSA tourism destinations and the international Tour operator industry
 </li>
 <li>
 Strong computer literacy, including proficiency in MS Word, MS Excel, and MS PowerPoint.
 </li>
 <li>
 Ability to use booking platforms for air and/or ground services.
 </li>
 <li>
 Fluency in English and Arabic, with excellent written and verbal communication skills.
 </li>
 <li>
 European language proficiency is a plus.
 </li>
 </ul>
 
 
 
 
 
 To view the benefits offered by Zahid Group, please visit our Total Rewards page at Careers.Zahid.com.
 
 
</div>

MAERSK

<div><h2 class="jobSectionHeader">Opportunity
</h2><div><div>Are you a customer‑oriented professional with a passion for delivering exceptional service within the world of logistics and supply chain ? Do you bring high energy , a dynamic mindset, and a drive to excel in operational environments where precision and speed matter? 
 
If so, this temporary role could be the perfect fit.
We are excited to offer an opportunity to join us as a Customer Experience Consultant in Izmir , where you will be part of a high‑performing team dedicated to delivering world‑class service across the logistics and maritime transport chain.
What We Offer
At Maersk, we put you in control of your career. You&rsquo;ll be trusted, empowered, and supported to take on new challenges and grow professionally .
 
As part of a global logistics leader at the heart of world trade, you&rsquo;ll have the opportunity to make a meaningful impact on a global scale.
With a presence in more than 130 countries, you&rsquo;ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨
Key Responsibilities
<ul><li>Manage and monitor the end‑to‑end shipment lifecycle , ensuring operational excellence across all logistics touchpoints.
</li><li>Coordinate with internal and external stakeholders involved in cargo handling, vessel operations, port activities, and inland transportation .
</li><li>Orchestrate the overall flow of shipments, ensuring alignment between booking, documentation, customs, warehousing, and final delivery.
</li><li>Provide value‑adding logistics solutions through strong process understanding and operational insight.
</li><li>Resolve queries from shippers, customers, Key Account Managers, and operational partners with speed and accuracy.
</li><li>Maintain a customer‑centric yet operations‑driven approach to prevent errors and drive continuous improvement.
</li><li>Prepare, verify, and submit logistics documentation (B/L, invoices, certificates, etc.) accurately and on time.
</li><li>Support cross‑sell and up‑sell initiatives by identifying logistics opportunities that enhance customer supply chains.
</li><li>Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure compliance and consistency.
</li><li>Identify process deviations, operational risks, and bottlenecks, and communicate them proactively.
</li>Maintain proactive communication with customers, including participation in operational and performance calls <li>.
</li><li>Record and report performance insights, highlighting service wins, failures, and improvement opportunities.
</li><li>Collaborate closely with KCMs and the Commercial team to strengthen customer relationships through operational reliability.
</li><li>Comply with customer‑specific SOPs and monitor related KPIs to ensure service delivery meets contractual expectations.
</li><li>Execute reports and operational tasks assigned by the Team Leader or Manager.
</li></ul>We Are Looking For
<ul><li>Proven experience in logistics, supply chain, or a logistics‑focused environment &mdash; ideally within maritime, freight forwarding, or port operations.
</li><li>Fluency in English
</li><li>Excellent communication and stakeholder management skills across operational and commercial teams.
</li><li>Strong customer‑centric mindset combined with a solid understanding of logistics processes.
</li><li>Results‑driven, organized, and able to perform under pressure in fast‑paced operational settings.
</li>A collaborative team player<li> with a proactive, solution‑oriented approach.
</li><li>Solid understanding of end‑to‑end operational flows, including booking, documentation, customs, and cargo movement.
</li><li>A sense of urgency and persistence in driving issues to closure.
</li>A positive, proactive attitude<li> and a passion for delivering operational excellence.
</li></ul>Please note that working days are: Sunday- Thursday
We look forward to receiving your application in English
</div></div>#RPO ##LI-PW1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Tadbeer Leadership Domestic Workers Services

Customer Happiness Consultant (Emiratization)<ul><li>Location: United Arab Emirates</li><li>Employment Type: Full-Time</li><li>Eligibility: UAE Nationals (Family Book Required)</li><li>Experience: With or without prior work experience</li></ul>Key Responsibilities<ul><li>Accurately enter data provided by customers or internal departments into company systems.</li><li>Verify and validate information by comparing it with original source documents.</li><li>Update and maintain existing records to ensure all information is current and accurate.</li><li>Retrieve customer, account, or service details upon request.</li><li>Review source documents for completeness and resolve discrepancies before data entry.</li><li>Use keyboards, scanners, and internal software systems efficiently to input data.</li><li>Follow established internal procedures, policies, and quality standards.</li><li>Identify opportunities for process improvements and recommend enhancements.</li><li>Maintain strict confidentiality and handle sensitive information with professionalism and care.</li><li>Provide friendly, solution-oriented support to customers and ensure a positive service experience.</li></ul>Qualifications &amp; Skills<ul><li>UAE National with a valid Family Book (required).</li><li>High school diploma or bachelor&rsquo;s degree (preferred but not mandatory).</li><li>Strong attention to detail and high level of accuracy.</li><li>Good communication skills in Arabic and/or English.</li><li>Basic computer skills and familiarity with data entry systems.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible, proactive, and eager to learn.</li><li>Strong sense of responsibility and professionalism.</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant (Emiratization)

Customer Happiness Consultant (UAEn)<ul><li>Location: Abu Dhabi</li><li>Employment Type: Full-Time</li><li>Eligibility: UAE Nationals (Family Book Required)</li><li>Experience: With or without prior work experience</li></ul>Key Responsibilities<ul><li>Accurately enter data provided by customers or internal departments into company systems.</li><li>Verify and validate information by comparing it with original source documents.</li><li>Update and maintain existing records to ensure all information is current and accurate.</li><li>Retrieve customer, account, or service details upon request.</li><li>Review source documents for completeness and resolve discrepancies before data entry.</li><li>Use keyboards, scanners, and internal software systems efficiently to input data.</li><li>Follow established internal procedures, policies, and quality standards.</li><li>Identify opportunities for process improvements and recommend enhancements.</li><li>Maintain strict confidentiality and handle sensitive information with professionalism and care.</li><li>Provide friendly, solution-oriented support to customers and ensure a positive service experience.</li></ul>Qualifications &amp; Skills<ul><li>UAE National with a valid Family Book (required).</li><li>High school diploma or bachelor&rsquo;s degree.</li><li>Strong attention to detail and high level of accuracy.</li><li>Good communication skills in Arabic and/or English.</li><li>Basic computer skills and familiarity with data entry systems.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible, proactive, and eager to learn.</li><li>Strong sense of responsibility and professionalism.</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant (UAEn)

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul><li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li><li>
Drive client relationships within an omni-channel approach</li><li>
Provide pre-buying feedback on products</li><li>
Drive eNPS through people experience initiatives and culture</li><li>
Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li><li>
Ensure click and collect are conducted within SLAs (Service-level agreement)</li><li>
Ensure customer data is properly captured in adherence to marketing team requirements</li><li>
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li><li>
Support with in-store marketing events and activations</li><li>
Keep abreast of all brand social media activities and campaigns</li><li>
Drive sell-throughs within the store</li><li>
Support in-store CX initiatives</li><li>
Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li></ul>
What you'll need to succeed<ul><li>
Strong English communication skills</li><li>
Strong Russian communication skills</li><li>
Prior experience with clientelling and data collection</li><li>
Experience with KPIs, styling and providing A-Z customer experience</li></ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Versace, Mall of the Emirates

CallMiner

<div>Job Summary
Callminer is the leading provider of Intelligent Automation Solutions for enterprises, powering the future of Customer Experience. Our AI-powered solutions enable Customers to manage all aspects of their business more efficiently &amp; effectively, while optimizing their Customers&rsquo; experiences.
As an integral part of the CallMiner Sales Team, the Solutions Consultant plays a pivotal role in driving successful sales outcomes. You will partner closely with Sales Directors to understand Prospect needs, design and deliver high-impact solution strategies, and guide prospective Customers through every technical and functional stage of the pre-sales process.
This includes leading consultative discovery conversations, adapting live demonstrations to align with evolving Prospect priorities, and conducting proof-of-concepts that validate our solution in real-world scenarios. You will leverage Prospect data to craft compelling ROI stories that quantify the business value of adopting the CallMiner platform, and you will contribute to competitive and strategic positioning through accurate and persuasive responses to RFP/RFI/RFQ requests.
With CallMiner&rsquo;s expanding use of generative AI &mdash; including GPT-like interfaces in our Analyze product and virtual agents leveraging LLMs &mdash; you will be expected to both understand and showcase AI-driven capabilities in a way that connects technical innovation directly to business outcomes.
This role is ideal for someone who thrives on product mastery, curiosity, and adaptability, blending business consulting skills with hands-on technical fluency to deliver value that wins complex enterprise deals.
Responsibilities<ul>
<li>
Own the functional solution strategy for assigned deals, partnering with Sales Directors to design winning approaches that align product capabilities to Prospect needs and business goals to achieve 100% of sales targets.
</li><li>Serve as a trusted advisor during the full pre-sales cycle, building credibility as the subject matter expert on CallMiner&rsquo;s functional capabilities.</li>
<li>Lead consultative discovery sessions to uncover business drivers, challenges, and success criteria, capturing details that inform both solution design and ROI modeling.</li>
<li>Deliver dynamic, real-time product demonstrations that adapt to evolving Prospect priorities during live discussions, connecting features directly to measurable business outcomes.</li>
<li>Plan, execute, and manage proof-of-concepts (POCs) including technical setup, data analysis, content creation, and tailored demonstrations that validate Customer requirements.</li>
<li>Leverage Prospect data to build compelling ROI stories that quantify the operational and financial impact of the CallMiner solution.</li>
<li>Create, refine, and customize demonstration content (including videos) and use-case scenarios for targeted verticals, market segments, and emerging product capabilities.</li>
<li>Confidently demonstrate and explain generative AI/LLM-driven features (e.g., GPT-like interfaces, AI-powered virtual agents) in a business-outcome-focused manner.</li>
<li>Prepare accurate, persuasive, and deadline-compliant responses to RFP, RFI, and RFQ requests.</li>
<li>Maintain a high level of product expertise, proactively learning new features, release updates, and best practices ahead of formal training or documentation.</li>
<li>Work cross-functionally with Product Management to relay Prospect feedback and feature requests that influence roadmap decisions.</li>
<li>Support marketing and awareness efforts by participating in industry conferences, trade shows, webinars, and thought leadership events as a solutions expert.</li>
Maintain accurate records of Prospect interaction, discovery notes, and solution design in CRM and related sales tools. 
<li>
</li></ul>Requirements
Requirements<ul>
<li>
5+ years&rsquo; experience in software pre-sales, solutions consulting, business consulting, AI-driven automation, or analytics, with a track record of influencing enterprise-level technology buying decisions.</li>
<li>Demonstrated ability to adapt and pivot during live Customer engagements, actively tailoring demonstrations to address evolving Prospect needs and priorities.</li>
<li>Strong business consultative skills &mdash; able to uncover business drivers, link product functionality (including AI-driven features) to measurable business impact/ROI, and confidently tell the value story to both technical and executive stakeholders.</li>
<li>Solid technical acumen to navigate SaaS platforms in real time, configure product environments for POCs, and guide Prospects through functional workflows.</li>
<li>Knowledge of and hands-on experience with generative AI technologies (e.g., GPT-like interfaces, large language models, conversational AI) including the ability to configure and present AI-driven capabilities such as virtual agents and automated insights in Customer demos and proof-of-concepts.</li>
<li>Comfort explaining AI/LLM concepts in clear business terms and linking them to Customer use cases and outcomes in contact center, CX, and analytics contexts.</li>
<li>Self-starter with high curiosity and proven ability to independently master complex software solutions beyond formal training resources.</li>
<li>Excellent presentation, facilitation, and communication skills &mdash; both verbal and written &mdash; with experience leading Customer-facing meetings.</li>
<li>Skilled at building and managing proof-of-concepts, analyzing Prospect data, and developing ROI models.</li>
<li>Strong organizational skills with the ability to manage multiple deals, priorities, and deadlines without close supervision.</li>
<li>Proficiency in Microsoft Excel and familiarity with basic query languages, Boolean search operators, and data analysis (SQL a plus).</li>
<li>Bachelor&rsquo;s degree in Business, Computer Science, Linguistics, or related field; equivalent experience considered.</li>
<li>Ability to travel (up to 50%) for Prospect / Customer meetings, company gatherings, and industry conferences.</li>
</ul>
Other Skills (Beneficial)<ul>
<li>
Exposure to contact center operations, CX automation, CCaaS, business intelligence platforms, or speech analytics.</li>
<li>Industry experience in one or more: Collections, Financial Services, Healthcare, Performance Marketing, BPO.</li>
<li>Multilingual capabilities (Spanish, French, or others).</li>
Experience creating or optimizing virtual agents, chatbots, or conversational AI workflows. 
<li>
</li></ul>Benefits
About CallMiner
Does the possibility of using artificial intelligence to improve human connection excite you? We agree!
CallMiner is the global leader in customer experience (CX) automation, powered by deep conversation intelligence. Leveraging AI agents and human expertise, CallMiner delivers smarter, more efficient interactions that transform CX and reduce operational costs. Advanced AI and industry-leading analytics turn every conversation into actionable intelligence, driving process optimization, performance gains, customer engagement, and enterprise-wide automation. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel &amp; hospitality. To learn more about what CallMiner has to offer, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, X, YouTube, and Facebook.
CallMiner's core set of values &ndash; from maniacal customer focus and radical candor to team mentality and transparency &ndash; serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.
Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.
Benefits + Perks
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, commuter benefits and more.
We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state or local laws.</div>

Solutions Consultant

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Fashion Consultant - Versace, Mall of the Emirates

Solutions Consultant