customer experience consultant

Pinnacle Strategy Group

<div>Benefits: 
<ul><li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
</ul> 
This is an entry level position therefore our team members provide all of the necessary training to ensure success in this role. There is unlimited growth potential for individuals seeking management and leadership roles in the future. We prioritize a collaborative work environment filled with like minded, young professionals ready to take the next steps in their career. 
 
About us: Pinnacle Strategy Group has been providing quality customer consulting to greater Cleveland Ohio for almost 2 years! Pinnacle is a leading company that specializes in communications, marketing, client acquisition, and consulting. We are committed to the highest level of innovation and overall customer satisfaction. As we continue to expand our reach, we are looking for talented, outgoing individuals who share our vision for excellence. We are looking for individuals to join our fast paced and upbeat team as a Customer Consultant. 
 
Your Role: As a Customer Consultant, you will be responsible for providing our customers with the highest level of customer service as you will be representing our company. Our company, clients, and customers expect the highest level of professionalism, integrity, and satisfaction in every interaction. 
 
Customer Consultant responsibilities include but are not limited to:
 
<ul><li>Provide exceptional customer support</li>
<li>Working directly with our customers</li>
<li>Inform customers of new promotions</li>
<li>Collaborate with team to meet goals and metrics</li>
<li>Must be able to work both independently and within a team</li>
<li>Gather reports for our management team</li>
</ul> Qualifications include: 
<ul>
<li>At least 18 years old</li>
<li>Eager to learn and grow within a company</li>
<li>Strong interpersonal and communication skills</li>
<li>Strong communication skills and a passion for customer satisfaction</li>
<li>Ability to thrive in a dynamic, fast-paced environment</li>
<li>High school diploma or equivalent</li>
</ul>Benefits Include: 
<ul>
<li>Training and Development</li>
<li>Leadership and Management opportunities</li>
<li>Competitive compensation packages</li>
<li>Travel opportunities</li>
</ul>If you have a strong desire for success and feel like you would make a great addition to our team, we encourage you to apply. Our HR team is eager to reach out if we would like to move forward. Be on the look out for any missed calls or text messages as our HR team will be reaching out promptly!</div>

Entry Level Customer Consultant

Al-Mansour Automotive

<div>
 
 
 Role Summary:
 
 
 
 
 
 
 As a Sales Consultant, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Sales &amp; Consultation:
 
 
 <ul>
 <li>
 Welcome and engage showroom visitors, understanding their needs and preferences.
 </li>
 <li>
 Provide detailed product information, demonstrations, and test drive coordination.
 </li>
 <li>
 Guide customers through the sales process, including financing and delivery options.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience Journey:
 
 
 <ul>
 <li>
 Ensure a smooth and memorable customer journey from entry to post-purchase.
 </li>
 <li>
 Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
 </li>
 <li>
 Resolve customer concerns promptly and professionally, escalating when necessary.
 </li>
 </ul>
 
 
 
 
 
 Showroom Operations:
 
 
 <ul>
 <li>
 Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.
 </li>
 <li>
 Support inventory management and coordinate with logistics for vehicle availability.
 </li>
 <li>
 Assist in organizing showroom events and client engagement activities.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Reporting:
 
 
 <ul>
 <li>
 Work closely with sales, service, and marketing teams to align on customer experience goals.
 </li>
 <li>
 Track customer interactions and feedback using CRM tools.
 </li>
 <li>
 Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred).
 </li>
 <li>
 1&ndash;3 years of experience in automotive sales or customer-facing roles.
 </li>
 <li>
 Excellent spoken English
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM systems and Microsoft Office Suite.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 Passion for customer service and relationship building.
 </li>
 <li>
 Sales-driven with a consultative approach.
 </li>
 <li>
 Detail-oriented and organized.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 </ul>
 
 
</div>

Showroom Sales Executive

Software Guidance & Assistance, Inc. (SGA, Inc.)

<div>
 Software Guidance &amp; Assistance, Inc., (SGA), is searching for a
 
 Sr. Customer Journey Consultant
 
 for a
 
 contract
 
 assignment with one of our premier SaaS clients in San Francisco, CA.
 
 
 The Integrated Customer Experience (ICX) team unifies frontline Sales and Support, serving as the first point of contact for customers. As a Senior Customer Journey Consultant (contractor), you'll own workstreams within high-impact strategic initiatives that shape the customers experience across channels. You will lead journey mapping, problem structuring, root cause analysis, and data-driven recommendations, and you will drive alignment with senior stakeholders to translate insights into measurable business outcomes. You'll collaborate with stakeholders across Sales &amp; Support Delivery, Business Operations, Product Management, Customer Data Insights &amp; Analytics, and FP&amp;A to evaluate current state experiences and new concepts.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Frame and structure complex experience problems, develop hypotheses, and research plans to trace root causes.
 </li>
 <li>
 Map and diagnose current customer journeys to uncover pain points and opportunity areas, leveraging both qualitative and quantitative research.
 </li>
 <li>
 Facilitate mystery shopper exercises, conduct interviews and discovery sessions, and drive best-in-class customer insight practices.
 </li>
 <li>
 Synthesize research into actionable business strategies and present recommendations to leadership and cross-functional teams.
 </li>
 <li>
 Develop models or benchmarking comparisons to support business case development and strategic decision-making.
 </li>
 <li>
 Ensure alignment and collaboration with analytics, design, and operational partners to drive implementation of recommended solutions.
 
 
 </li>
 </ul>
 
 Required
 
 
 Skills:
 
 
 
 <ul>
 <li>
 5-7 years in customer experience strategy, management consulting, or a highly analytical role, with a track record of driving cross-functional, customer-focused initiatives from insight to execution.
 </li>
 <li>
 Demonstrated expertise in journey mapping, qualitative and quantitative analysis, and root cause identification across multi-channel, multi-touchpoint experiences.
 </li>
 <li>
 Process design and optimization background (experience and/or education/training/certifications).
 </li>
 <li>
 Multi-swim-lane systems, data, people, process flow documentation experience/expertise.
 </li>
 <li>
 Excellent communication and visual storytelling skills, with the ability to persuade and influence across teams.
 </li>
 <li>
 Exposure to UX/UI design, service design, or experience benchmarking is preferred.
 </li>
 <li>
 Strategic journey owner. You think end-to-end across channels and touchpoints, connecting customer pain points to business outcomes and prioritizing work based on impact and feasibility.
 
 
 </li>
 </ul>
 SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
 
 
 SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
 
 
</div>

Sr. Customer Journey Consultant

Wesfarmers Industrial & Safety

YOUR OPPORTUNITY We're on the hunt for a new Customer Care Consultant to join our team based in Toowoomba QLD! We are looking for someone who thrives in a fast paced customer service environment, and is passionate about connecting with people. If you enjoy helping customers, solving problems, and working in a team that values safety, service, and operational excellence - we want to hear from you! This is your chance to join an iconic Wesfarmers business in a maximum term contract role for 12 months. We have a fantastic training and career development program for all employees to grow, develop, have fun and make an impact! What You'll Be Doing: <ul> <li>Be the first point of contact for our customers - in person and via phone/email</li> <li>Provide expert advice on our wide range of industrial products</li> <li>Collaborate with internal teams to ensure smooth service delivery</li> <li>Striving for first contact resolution and deliver on relevant service level objectives</li> <li>Uphold our safety standards and contribute to a positive team culture</li> </ul> What You'll Bring: <ul> <li>Previous experience in a customer focused environment</li> <li>Well developed customer service skills with a 'customer first' approach</li> <li>Clear written and verbal communication skills </li><li>Self motivated and proactive mindset to anticipate and problem solve</li> <li>Effective computer skills including Microsoft Office suite</li> <li>Exceptional organisational and time management skills</li> </ul> What's in it for You: <ul> <li>Work/life balance, Monday to Friday role, enjoy your weekends!</li> <li>Effective training and development program</li> <li>Join an iconic Wesfarmers business</li> <li>Highly successful Refer A Friend program - earn up to $2,000 for each referral!</li> <li>Regular team events, celebrations, birthdays, milestones and BBQs</li> <li>Free onsite parking and more!</li> </ul> NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. OUR STORY Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.

Customer Care Consultant - Toowoomba

Sanumas Solutions

Client:
 
Packaging &amp; Tools Mfrs
 
 
Location:
 
Coimbatore, Tamil Nadu 
 
Job Type:
 
Full-time 
 
Title:
 
HR Manager Admin
 
 
Education:
 
Graduate/Diploma
 
 
Domain:
 
Mechanical Engineering-Machine Tools-CNC-Manufacturing
 
 
Work Experience:
 
12 to 18 yrs
 
 
Salary:
 
₹50,000 - ₹55,000 a month 
 
 
 
 
Benefits:
 
ESI,PF,Subsidised Food,Transport,Insurance
 
 
Responsibilities:
 
 
Recruitment, On Boarding, Statuary Compliance, Payroll, Grieviances, Labour Contracts, Pollution, ESI, PF, Labour Welfare, Hospitality, Transport, Canteen, Facility Management.
 
 
Contact:
 
Raajesh N. - HR Consultant @
 
(+91 9677 884 885 - Whatsapp)

HR Manager Admin

Dicon investments LLC

<ul><li>High school diploma or equivalent</li><li>Proficient in relevant computer applications</li><li>Knowledge of customer service practices</li><li>Data entry and typing skills</li><li>Emirati with familybook</li><li>Female/Male</li></ul>Job Type: Full-timeWork Location: In person

Customer happiness consultant-UAE national with familybook

Al Ghurair

<div>
 
 Job Description
 
 
 
 We are seeking a detail-oriented and analytical Customer Experience Analyst to support our Customer Experience Team. The ideal candidate will work closely with stakeholders to analyse customer insights, identify trends, and develop data-driven recommendations to enhance customer satisfaction and engagement.
 
 
 
 Responsibilities
 
 
 
 
 OPERATIONAL
 
 
 
 <ul>
 <li>
 Define and document business requirements, workflows, and customer journey maps.
 </li>
 <li>
 Lead designing and implementing CX research methodologies, including surveys, focus groups, and user testing.
 </li>
 <li>
 Ability to analyse quantitative and qualitative data to uncover customer insights.
 </li>
 <li>
 Understanding customer journeys and identifying friction points.
 </li>
 <li>
 Creating and analysing surveys using platforms like CXM tools
 </li>
 <li>
 Proficiency in tools like Power BI, Tableau, or Excel for clear storytelling.
 </li>
 <li>
 Familiarity with regression, correlation, segmentation, and trend analysis using tools
 
 
 </li>
 </ul>
 
 PEOPLE MANAGEMENT
 
 
 
 <ul>
 <li>
 Support design development of dashboards and reports to track key CX metrics and business performance.
 </li>
 <li>
 Ensure data integrity and maintain accurate documentation of research insights and business processes.
 </li>
 <li>
 Work with IT and data teams to integrate customer insights into business intelligence tools and systems.
 
 
 </li>
 </ul>
 
 PRODUCT / PROCESS IMPROVEMENT
 
 
 
 <ul>
 <li>
 Support design development of dashboards and reports to track key CX metrics and business performance.
 </li>
 <li>
 Present findings and strategic recommendations to stakeholders and senior management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Knowledge in CX and Certification in Data Analysis
 </li>
 <li>
 Bachelors Degree in Computer Science &amp; Engineering or similar disciplines
 </li>
 <li>
 Strong analytical skills with experience in customer data analysis and visualization tools (e.g., Excel, Power BI)
 </li>
 <li>
 Excellent communication and presentation skills with the ability to translate data insights into actionable recommendations
 </li>
 <li>
 Experience working on IT system, Microsoft technologies or any system implementation project is preferred
 </li>
 <li>
 Proven experience in journey mapping, customer insight analysis, customer interactions, understanding of behavioural and attitudinal drivers.
 </li>
 </ul>
</div>

Analyst - Customer Experience

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