customer experience consultant

Devoteam

<div>
 
 
 Company Description
 
 
 
 
 Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.&nbsp;
 
 
 With 25 years&rsquo; experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.&nbsp;
 
 
 Creative tech for Better Change.
 
 
 
 http://www.devoteam.com
 
 
 
 
 
 Job Description
 
 
 
 
 As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Conduct thorough assessments of current customer experiences across all channels and touchpoints.
 </li>
 <li>
 Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
 </li>
 <li>
 Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
 </li>
 <li>
 Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
 </li>
 <li>
 Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
 </li>
 <li>
 Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
 </li>
 <li>
 Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
 </li>
 <li>
 Lead training sessions and workshops to educate teams on CX principles and methodologies.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 - 5 years of experience&nbsp;
 </li>
 <li>
 Analytical and problem solving skills
 </li>
 <li>
 Customer Journeys Modeling
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Consulting background&nbsp;
 </li>
 <li>
 Bachelor's Degree in&nbsp;Media, Marketing, Business administration or any related field&nbsp;
 </li>
 </ul>
</div>

Customer Experience Consultant

MAERSK

<div><div><div><div><div>Ever wondered how the products you buy in your local supermarket are transported to Egypt? Amazed by the speed at which your new sneakers are delivered to your home? You can now become a part of one of Time&rsquo;s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.
 
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We commit to providing possible best development and career growth to all our employees through digitalized learning ways to keep them up with the development of technological changing.
 
In Maersk, we are on a vision to become The Global Integrator of container logistics connecting and simplifying our customers' supply chain. You will join a truly ground breaking journey striving to continuing to strengthen the focus to become a truly customer centric company, serving our customers' individual needs. 
 
We are looking for an enthusiastic &ldquo;Customer Experience Agent &rdquo; to join Maersk Egypt's ''Direct Transport Team&ldquo; in Cairo, to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process.
We Offer
<ul><li>We offer an exciting job opportunity to be part of the world&rsquo;s largest container shipping company.
</li><li>A challenging business environment, characterized by high pace.
</li><li>You will be working in a team of 6 motivated and engaged people with a diverse background who bring a smile to their customers every day.
</li><li>The opportunity to contribute to the growth and success of Maersk, the biggest player in the global market.
</li><li>You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.
</li><li>This is a dynamic position, operating in both a domestic and international environment.
</li><li>Diverse international career opportunities
</li><li>A culture valuing and driving collaboration, personal development and open dialogues
</li></ul>Key responsibilities:
<ul><li>Managing large amounts of inbound and outbound calls in a timely manner
</li><li>Identifying Direct Transport customer needs &amp; clarify information
</li><li>Provide product and service information to customers.
</li><li>Seize opportunities to upsell products when they arise
</li><li>Ensure feedback from the customer to further improve the customer services.
</li><li>Build sustainable relationships and engage customers by taking the extra mile
</li><li>Provide customers information packages on products or services.
</li><li>Take full responsibility and end-to-end ownership of customer shipments.
</li><li>Act as a primary point of contact for customers. and communicate proactively to keep customers informed of any issues.
</li><li>Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal stakeholders.
</li><li>Engage in constructive issue resolution. This includes dealing with escalations and complaints.
</li><li>Address root causes and seek continuous improvements.
</li><li>Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and acting in line with set targets.
</li><li>Thinking out of the box and with focus on providing solutions.
</li><li>Build strong and lasting relationships with customers with the purpose of gaining an understanding of their business, service needs, and, drivers of success.
</li><li>Actively work together with colleagues within and beyond functions and locations.
</li><li>Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
</li><li>Display accountability for customer satisfaction, by owning and, managing customer-facing activities.
</li></ul>We Are Looking For:
<ul><li>2- 4 years of experience in logistics, transport, Freight forwarder, or supply chain sectors.
</li><li>Fluent English is a must
</li><li>Customer Centricity and result orientation.
</li><li>Focus on constant improvements with a flexible mindset
</li><li>Efficient, decisive and result orientated
</li><li>Strong drive to improve the customer experience
</li><li>Excellent interpersonal and communication skills
</li><li>Energetic, self-motivated and dedicated
</li><li>Willingness to be a team player
</li><li>Strong planning and organizational skills
</li></ul></div></div></div></div>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer experience consultant

<div>Opportunity
<div><div><div><div><div><div><div>Ever wondered how the products you buy in your local supermarket are transported to Egypt? Amazed by the speed at which your new sneakers are delivered to your home? You can now become a part of one of Time&rsquo;s Top 100 Most Influential Companies, shaping the future of Transport and Logistics. 
No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. You will feel the diversity and dynamics of our international business from day one. We commit to providing possible best development and career growth to all our employees through digitalized learning ways to keep them up with the development of technological changing. 
In Maersk, we are on a vision to become The Global Integrator of container logistics connecting and simplifying our customers' supply chain. You will join a truly ground breaking journey striving to continuing to strengthen the focus to become a truly customer centric company, serving our customers' individual needs.</div> 
We are looking for an enthusiastic &ldquo;Customer Experience Agent &rdquo; to join Maersk Egypt's ''Direct Transport Team&ldquo; in Cairo, to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process.
We Offer<ul><li>
We offer an exciting job opportunity to be part of the world&rsquo;s largest container shipping company.</li><li>
A challenging business environment, characterized by high pace.</li><li>
You will be working in a team of 6 motivated and engaged people with a diverse background who bring a smile to their customers every day.</li><li>
The opportunity to contribute to the growth and success of Maersk,...</li></ul></div></div></div></div></div></div></div>

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. 
 
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. 
 
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. 
 
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. 
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul>
<li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li>
<li>Drive client relationships within an omni-channel approach</li>
<li>Provide pre-buying feedback on products</li>
<li>Drive eNPS through people experience initiatives and culture</li>
<li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li>
<li>Ensure click and collect are conducted within SLAs (Service-level agreement)</li>
<li>Ensure customer data is properly captured in adherence to marketing team requirements</li>
<li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li>
<li>Support with in-store marketing events and activations</li>
<li>Keep abreast of all brand social media activities and campaigns</li>
<li>Drive sell-throughs within the store</li>
<li>Support in-store CX initiatives</li>
<li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li>
</ul>
What you'll need to succeed<ul>
<li>
Strong English communication skills</li>
<li>Strong Arabic communication skills</li>
<li>Prior experience in retail, customer service and CRM</li>
<li>Clientelling knowledge</li>
</ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Jacquemus, Avenue Mall, Kuwait

BlackStone eIT

<div>
 BlackStone eIT is seeking a detail-oriented and innovative
 
 Customer Journey Mapping Specialist
 
 to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services
 </li>
 <li>
 Create detailed customer journey maps that visualize the various stages of the customer experience
 </li>
 <li>
 Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint
 </li>
 <li>
 Analyze feedback from customers to refine and enhance the customer journey continuously
 </li>
 <li>
 Utilize data analytics to track the effectiveness of implemented changes across the customer experience
 </li>
 <li>
 Present findings and recommendations to stakeholders to drive strategic decisions and initiatives
 </li>
 <li>
 Stay up-to-date on industry trends and best practices related to customer experience and journey mapping
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business Administration, Psychology, or a related field
 </li>
 <ul>
 <li>
 Deep understanding of customer needs, behaviors, and preferences from a Higher Education Academic Institution personas perspective, to deliver exceptional experiences.
 </li>
 <li>
 Should be a process consultant. Expertise in mapping end-to-end customer journeys, identifying pain points, process re-engineering and designing user-friendly, intuitive digital interfaces.
 </li>
 <li>
 Proficiency in analyzing customer data using CRM, analytics, and feedback tools (Power BI, Tableau, Google Analytics, Medallia, Qualtrics etc.) to drive CX improvements.
 </li>
 <li>
 Experience in creating seamless, consistent experiences across web, mobile, social media, email, and in-store channels; leveraging segmentation and personalization strategies.
 </li>
 <li>
 Skilled in collecting, analyzing, and acting on feedback via surveys, social listening, and direct interactions to enhance satisfaction and loyalty.
 </li>
 <li>
 Ability to develop, implement, and refine CX strategies aligned with business goals, managing organizational change effectively.
 </li>
 <li>
 Strong collaboration with academic business, administrative business, communication, partnership, product, IT, and support teams to ensure cohesive customer experiences.
 </li>
 <li>
 Familiarity with Salesforce, MS Dynamics, HubSpot, Zendesk, Freshdesk, and other CX/feedback platforms; knowledge of omnichannel messaging, A/B testing, and personalization tools.
 </li>
 <li>
 Designing initiatives to improve retention, lifetime value, and satisfaction through loyalty programs and targeted engagement.
 </li>
 <li>
 Ability to handle complaints, resolve conflicts, and turn negative experiences into positive outcomes.
 </li>
 <li>
 Communicate insights effectively to stakeholders.
 </li>
 <li>
 Empathy, strong communication, creativity, adaptability, emotional intelligence, and collaboration to enhance both customer and organizational outcomes
 </li>
 </ul>
 <li>
 4+ years of experience in customer experience, user experience, or related roles
 </li>
 <li>
 Proficient in creating customer journey maps and understanding customer-centric design
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and translate it into actionable insights
 </li>
 <li>
 Excellent communication and presentation skills, with the ability to influence cross-functional teams
 </li>
 <li>
 Experience with survey tools, customer feedback platforms, and data analytics software
 </li>
 <li>
 Creative thinker with a passion for enhancing the customer experience
 </li>
 <li>
 Ability to work autonomously and manage multiple projects simultaneously in a fast-paced environment
 </li>
 </ul>
</div>

Customer Journey Mapping

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Summary:
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results. 
Job Description 
Purpose of the job:
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
Responsibilities:
Client Journey Ownership<ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul>
Client Advocacy &amp; Feedback<ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul>
Customer Experience Leadership<ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul>
Onboarding &amp; Training<ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul>
Performance Monitoring &amp; KPIs<ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul>
Renewals &amp; Client Retention<ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Customer Experience Manager

Budget Rent a Car, UAE

<div>
 
 The Customer Experience (CX) Manager is the primary architect and guardian of the customer journey for Budget Rent a Car and its affiliates in the UAE. This role is responsible for leveraging data-driven insights to design world-class processes, and orchestrate targeted training, to customer-facing teams. The incumbent will serve as the central connection, working closely with Rental Operations, Leasing, Fleet, CRM and Marketing functions to ensure every customer interaction&mdash;across every channel&mdash;seamlessly delivers on the company's brand promise. The ultimate objective is to transform customer satisfaction into customer loyalty, directly contributing to brand reputation, market differentiation, and revenue growth.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 
 
 1. CX Strategy &amp; Process Design:
 
 
 <ul>
 <li>
 Develop and implement a comprehensive Customer Experience strategy aligned with the company's brand promise and business objectives.
 </li>
 <li>
 Map the entire customer journey across all touchpoints (digital, phone, branch, airport counter, meet &amp; greet, vehicle return).
 </li>
 <li>
 Identify critical pain points, moments of truth, and opportunities for enhancement.
 </li>
 <li>
 Design, document, and implement detailed Standard Operating Procedures (SOPs) for all customer-facing processes to ensure consistency and excellence.
 </li>
 <li>
 Establish and monitor Key Performance Indicators (KPIs) related to customer satisfaction, Net Promoter Score (NPS), etc.
 </li>
 <li>
 Ensure customer centricity across all business functions and departments.
 </li>
 </ul>
 
 
 
 
 
 2. Data-Driven Insight &amp; Cross-Functional Collaboration for Brand Promise Delivery:
 
 
 <ul>
 <li>
 
 Leveraging CRM Data:
 
 Work closely and collaborate with the CRM function to get data and analysis. Utilize this CRM data to meticulously map and analyze the end-to-end customer journey across all touchpoints (digital inquiry, call center, branch, airport, vehicle handover, recovery, return).
 </li>
 <li>
 
 Voice of the Customer (VoC) Program:
 
 Design and manage a comprehensive VoC program using insights from the CRM to capture, analyze, and action feedback from surveys (NPS), social media, direct complaints, and interactions.
 </li>
 <li>
 
 Data-Driven Reporting:
 
 Provide the leadership team with regular, insightful reports on customer health, sentiment trends, recurring pain points, and the ROI of CX initiatives. Translate raw data into actionable business intelligence.
 </li>
 <li>
 
 Rental &amp; Leasing Operations:
 
 Work hand-in-hand with the Leasing and Rental Operations to audit processes, ensure vehicle availability promises are met, and that the rental/return experience is frictionless. Align on service recovery protocols to resolve operational failures swiftly.
 </li>
 <li>
 
 Fleet Operations
 
 : Partner with the Fleet Manager to ensure the vehicles meets customer expectations. Use customer feedback on vehicle quality, cleanliness, and maintenance issues to inform fleet planning, preparation, and maintenance schedules.
 </li>
 <li>
 
 Marketing
 
 : Collaborate with the Marketing Manager to ensure all campaign messaging aligns with the achievable customer experience. Use customer data for targeted communications, loyalty programs, and to ensure a consistent brand voice from first ad impression to post-rental follow-up.
 </li>
 <li>
 
 Unified Customer Strategy
 
 : Act as the customer's advocate in all business discussions, ensuring decisions in operations, fleet, and marketing are made with a clear understanding of their impact on the customer experience.
 </li>
 </ul>
 
 
 
 
 
 3. Training &amp; Capability Development:
 
 
 <ul>
 <li>
 
 Curriculum Development based on Data:
 
 Partner with the Training Department to develop targeted training curricula, using insights from CRM data and quality audits to address specific knowledge gaps, behavioral coaching needs, and process adherence issues.
 </li>
 <li>
 
 Experience-Based Training:
 
 Move beyond transactional training; develop programs focused on empathy, problem-solving, creating memorable moments, and effectively representing the brand promise in every interaction.
 </li>
 <li>
 
 Ongoing Coaching &amp; Support:
 
 Implement a continuous coaching framework for customer-facing staff, based on recorded interactions, mystery shop reports, and customer feedback pulled directly from the CRM.
 </li>
 </ul>
 
 
 
 
 
 4. Direct Team Management &amp; Experience Execution:
 
 
 <ul>
 <li>
 Provide direct leadership, coaching, and performance management to key experience-focused teams:
 </li>
 <li>
 
 CRM &amp; Customer Service Teams:
 
 Ensure the CRM team leverages the system for proactive engagement and that CSRs are empowered to resolve issues effectively, turning detractors into promoters.
 </li>
 <li>
 
 Premium Touchpoint Teams:
 
 Personally lead the Head Office &amp; Abu Dhabi Meet &amp; Greet teams, receptionists, and waiters, ensuring these high-visibility roles set the premium standard for hospitality and first impressions across the organization.
 </li>
 </ul>
 
 
 
 
 
 5. Quality Assurance, &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 
 Closed-Loop Feedback:
 
 Work with the Sales Head to conduct root cause analysis on audit findings and customer complaints. Ensure corrective actions are implemented and feedback is looped back into training and process design.
 </li>
 <li>
 
 Champion Innovation:
 
 Stay ahead of CX trends in automotive rental and luxury hospitality. Pilot and implement new technologies and processes (e.g., digital documents, queuing systems, AI-driven support) to reduce effort and elevate the experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Requirements/Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in business administration, Marketing, Data Analytics, or a related field. A Master&rsquo;s degree is a plus.
 </li>
 <li>
 
 Experience:
 
 10+ years of progressive experience in customer experience, CRM management, or premium hospitality leadership, with at least 5 years in a strategic, data-driven CX role.
 </li>
 <li>
 
 Industry Background:
 
 Experience in car rental, aviation, hospitality, or retail is highly desirable.
 </li>
 <li>
 
 Technical Skills:
 
 Expert in data analysis and visualization tools (e.g., Power BI,) and Microsoft Office Suite.
 </li>
 <li>
 
 Personality:
 
 Must possess present personality and have confidence to engage with senior people both inside and outside the organization. Must be good communicator.
 </li>
 </ul>
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
 
 
 
 
 
</div>

Search 10000+ Customer experience consultant jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer experience consultant jobs NEAR_ME

Customer Experience Consultant

Customer experience consultant

Customer experience consultant

Fashion Consultant - Jacquemus, Avenue Mall, Kuwait

Customer Journey Mapping

Customer Experience Manager

Customer Experience Manager