customer experience consultant

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Application deadline: Mar 13, 2026<br>
<br>
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.<br>
<br>
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You&rsquo;ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.<br>
<br>
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.<br>
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Key job responsibilities<br>
As an experienced technology professional, you will be responsible for:<br>
<br>
<ul><li>Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs</li><li>Providing technical guidance and troubleshooting support throughout project delivery</li><li>Collaborating with stakeholders to gather requirements and propose effective migration strategies</li><li>Acting as a trusted advisor to customers on industry trends and emerging technologies</li><li>Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts</li></ul><br>
About the team<br>
ABOUT AWS:<br>
<br>
Diverse Experiences
<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Work/Life Balance
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
<br>
Inclusive Team Culture
<br>
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
<br>
Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of cloud architecture and solution implementation experience</li><li>Knowledge of the primary aws services (ec2, elb, rds, route53 &amp; s3)</li><li>Experience implementing AWS services in a variety of distributed computing environments</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>5+ years of IT implementation experience</li><li>degree in advanced technology, or AWS Professional level certification</li><li>Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies</li><li>Knowledge of security and compliance standards including HIPAA and GDPR</li><li>Experience and technical expertise (design and implementation) in cloud computing technologies</li><li>Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, Mountain View - 151,000.00 - 204,300.00 USD annually<br>
USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annually<br>
USA, CO, Denver - 131,300.00 - 177,600.00 USD annually<br>
USA, GA, Atlanta - 131,300.00 - 177,600.00 USD annually<br>
USA, IL, Chicago - 131,300.00 - 177,600.00 USD annually<br>
USA, NY, New York - 144,500.00 - 195,400.00 USD annually<br>
USA, TX, Austin - 131,300.00 - 177,600.00 USD annually<br>
USA, TX, Dallas - 131,300.00 - 177,600.00 USD annually<br>
USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually<br>
USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually</div><p></p>

Delivery Consultant - Connect , Amazon Connect Center of Delivery Excellence

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109758</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Senior Principal CX Advisory Consultant (Individual Contributor)</div><div>
Location: Riyadh flexible office</div><div>
Summary of the Position</div><div>
Join the Genesys CX Advisory team to help enterprise customers define and execute their AI Orchestration strategy and CX (customer experience) and EX (employee experience) transformation journey. You&rsquo;ll shape programs, advise on CX and EX best practices and drive adoption of Genesys solutions that deliver measurable business outcomes. You&rsquo;ll apply broad, cross-industry expertise and demonstrate leadership while influencing senior leaders and mentoring internal teams.</div><div>
What is the role about?</div><div></div><ul><li><div>
Strategy and sponsorship: deliver high-quality consulting with clear ownership and trusted relationships; secure sponsorship for AI Orchestration and set direction aligned to short- and long-term enterprise goals.</div></li><li><div>
Regional growth: actively contribute to the development of new and existing consulting opportunities in the region.</div></li><li><div>
Design and lead transformations: stand-up programs and governance with organization-wide impact for large, complex, multi-workstream transformations, produce a KPI-driven CX roadmap using the latest AI-powered experience orchestration capabilities.</div></li><li><div>
Run executive workshops: facilitate discovery and prioritization sessions; diagnose business problems through interviews, data analysis, and operational assessments across CX, EX, Digital, AI, Sales, and Services; use qualitative and quantitative research leadership and clear storytelling to inform decisions</div></li><li><div>
Drive change and readiness: author and execute transformation, change management, business readiness and adoption plans.</div></li><li><div>
De-risk delivery: proactively identify risks and issues early, manage dependencies and work with the program team to drive mitigation plans across data, process, talent, and tech.</div></li><li><div>
Advance thought leadership: share insights and success stories within Genesys, speak at industry events, and contribute to Genesys webinars and articles.</div></li><li><div>
Develop others: provide guidance, coaching and mentoring to internal teams to strengthen CX, EX, Digital, AI, Sales/Services expertise.</div></li><li><div>
Travel occasionally as needed.</div></li></ul><div></div><div><br>
What will you bring?</div><ul><li><div>
Experience: 15+ years in CX/experience/consulting across multiple industries; 5+ years leading teams or multi-workstream programs.</div></li><li><div>
Executive presence: credible with C-suite; proven track record shaping strategy and landing decisions.</div></li><li><div>
Consulting depth: CX, EX, Digital, AI, and Sales/Services operations; advanced problem-solving and value realization applications.</div></li><li><div>
Business acumen: deep understanding of industry trends, business strategies, and organizational objectives.</div></li><li><div>
Change leadership: hands-on with ADKAR/Kotter/Lewin; authored and executed adoption plans at scale.</div></li><li><div>
Workshop facilitation: skilled in Design Thinking and storytelling for collaborative workshops and impactful narratives that tie insights to decisions.</div></li><li><div>
Metrics &amp; scorecards: defines KPIs, builds value drivers &amp; projections; sets up benefits tracking and OKRs.</div></li><li><div>
Ways of working: applies Agile concepts; tailors governance for CX in private and public-sector contexts.</div></li><li><div>
Analytical creativity: comfortable working with innovative, abstract ideas and ambiguity to set strategies and align diverse viewpoints to decisive actions.</div></li><li><div>
Influence and leadership: leads global, cross-functional teams; confident decision-maker.</div></li><li><div>
Regional savvy: understands KSA market dynamics, data residency, and localization considerations.</div></li></ul><div></div><div><br>
Genesys is an equal opportunity employer committed to diversity in the workplace. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics</div><div></div><div><br>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Principal CX Advisory Consultant

Logic, Inc.

<div><div>Mgmt Consulting Team Lead/Consultant | Mid-Level | Full time
</div><div>Job No. R00308962 | Multiple Locations</div></div>
<br><div><div><p><b>We are:</b></p>
<p>
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song</p>
<p></p>
<p><b>You are:</b><br>
An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you&rsquo;re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You&rsquo;ve led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you&rsquo;ve pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you&rsquo;re at your best when contributing to a team. You&rsquo;re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.<br>
</p><p><b>The work:</b></p>
<ul><li>
<p>Evaluate clients&rsquo; current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals</p></li><li>
<p>Define business cases, business and implementation roadmaps, and execute solutions</p></li><li>
<p>Lead delivery teams to redesign clients&rsquo; organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences</p></li><li>
<p>Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions</p></li><li>
<p>Advise clients on ways to measure and improve their customer-centric metrics</p></li><li>
<p>Lead change-management initiatives that drive adoption, ease implementation, and position clients&rsquo; customer-service solutions for ongoing success</p></li><li>
<p>Establish relationships with client stakeholders and build long-term partnerships for Accenture</p></li><li>
<p>Identify opportunities and drive business development efforts to build the Accenture Consulting practice</p></li><li>
<p>Manage and coach junior team members, and continue to grow your own expertise</p></li><li>
<p>Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position</p></li></ul>
<p></p>
<p>Travel: As required for client support.</p>
<p>
Location: Primary residency within 90 minutes of an approved Accenture office</p></div></div>
<br><div><p><b>Here&rsquo;s what you&rsquo;ll need:</b></p>
<ul><li>
<p>A minimum five (5) years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:</p>
<ul><li><p>Solutioning and selling new ideas and proposals</p></li><li>
<p>Incorporating experience design and analytics into customer service, and support processes</p></li></ul></li><li>
<p>3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client&rsquo;s larger application ecosystem</p></li><li>
<p>3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)</p></li><li>
<p>1+ years of experience working with Artificial intelligence and front-end digital platforms</p></li><li>
<p>3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management</p></li></ul><p><br>
<b>
Bonus points if:</b></p>
<ul><li>
<p>Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing</p></li><li>
<p>Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations</p></li><li>
<p>Have hands on experience with artificial intelligence, GenAI and conversational design</p></li><li>
<p>Experience in Utilities (Gas, Electric) Industries</p></li></ul>
<p></p>
<p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.<br>
We anticipate this job posting will be posted on 02/04/2026 and open for at least 3 days.</p>
<p>
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:</p>
<p>
U.S. Employee Benefits | Accenture</p>
<p></p>
<p>Role Location Annual Salary Range</p>
<p>
California $70,350 to $205,800</p>
<p>
Cleveland $59,100 to $164,600</p>
<p>
Colorado $63,800 to $177,800</p>
<p>
District of Columbia $68,000 to $189,300</p>
<p>
Illinois $59,100 to $177,800</p>
<p>
Maryland $63,800 to $177,800</p>
<p>
Massachusetts $63,800 to $189,300</p>
<p>
Minnesota $63,800 to $177,800</p>
<p>
New York $66,300 to $205,800</p>
<p>
New Jersey $68,000 to $205,800</p>
<p>
Washington $80,200 to $189,300</p>
<p>
#LI-NA</p></div>
<br><div><p>Culver City, CA</p><p>
Albany, NY</p><p>
Arlington, VA</p><p>
Atlanta, GA</p><p>
Austin, TX</p><p>
Beaverton, OR</p><p>
Bentonville, AR</p><p>
Boston, MA</p><p>
Carmel, IN</p><p>
Charlotte, NC</p><p>
Chicago, IL</p><p>
Cincinnati, OH</p><p>
Cleveland, OH</p><p>
Columbus, OH</p><p>
Denver, CO</p><p>
Des Moines, IA</p><p>
Detroit, MI</p><p>
Hartford, CT</p><p>
Houston, TX</p><p>
Irving, TX</p><p>
Miami, FL</p><p>
Milwaukee, WI</p><p>
Minneapolis, MN</p><p>
Morristown, NJ</p><p>
Mountain View, CA</p><p>
Nashville, TN</p><p>
New York City, NY</p><p>
Oklahoma City, OK</p><p>
Overland Park, KS</p><p>
Philadelphia, PA</p><p>
Pittsburgh, PA</p><p>
Raleigh, NC</p><p>
Sacramento, CA</p><p>
San Diego, CA</p><p>
San Francisco, CA</p><p>
Scottsdale, AZ</p><p>
Seattle, WA</p><p>
St. Louis, MO</p><p>
St. Petersburg, FL</p><p>
Walnut Creek, CA</p></div>
<br><div><p><b>Requesting an Accommodation</b></p>
<p>
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</p>
<p>
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.</p><br>
<p></p>
<p><b>
Equal Employment Opportunity Statement</b></p>
<p>
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.</p><br>
<p></p>
<p>
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.</p>
<p>
Accenture is committed to providing veteran employment opportunities to our service men and women.</p><br>
<p></p>
<p><b>
Other Employment Statements</b></p>
<p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</p>
<p>
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</p>
<p>
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.<br>
<br>
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</p>
<p>
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.</p>
<p>
Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</p></div>
<br><div><p>We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.</p>
<p>
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.</p>
<p>
At Accenture, we see well-being holistically, supporting our people&rsquo;s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We&rsquo;re proud to be consistently recognized as one of the World&rsquo;s Best Workplaces&trade;.</p>
<p>
Join Accenture to work at the heart of change. Visit us at www.accenture.com.</p></div>

Customer Experience & Service Transformation Advisory Consultant

FMCG

<p><b>Key Responsibilities:</b></p><ul><li>Analyze customer feedback from surveys, complaints, and service interactions.</li><li>Monitor customer satisfaction metrics such as <b>CSAT, NPS, and Customer Retention Rate</b>.</li><li>Identify gaps in customer service processes and recommend improvements.</li><li>Prepare reports and dashboards on customer experience performance.</li><li>Work closely with marketing, sales, and operations teams to improve the customer journey.</li><li>Track customer complaints and ensure timely resolution.</li><li>Conduct customer journey mapping and identify pain points.</li><li>Support implementation of customer experience strategies and initiatives.</li><li>Provide insights based on data analysis to improve products and services.</li><li>Ensure a high standard of customer satisfaction across all touchpoints.</li></ul><p><b>Requirements:</b></p><ul><li><b>Bachelor&rsquo;s or Master&rsquo;s degree</b> in Business Administration, Marketing, or a related field.</li><li><b>2&ndash;4 years of experience</b> in customer experience, customer service analysis, or a similar role.</li><li>Strong analytical and problem-solving skills.</li><li>Proficiency in <b>Excel, Power BI, or data analysis tools</b>.</li><li>Excellent communication and reporting skills.</li><li>Ability to analyze data and convert insights into actionable recommendations</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs85,000.00 per month</p><p>Work Location: In person</p>

Customer Experience Analyst

CleanLife

<p>To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.</p><p><i><b>Key Responsibilities</b></i></p><ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul><p><i><b>Qualifications &amp; Requirements</b></i></p><ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul><p>نوع الوظيفة: دوام كامل</p>

Customer Experience Specialist

Thomas and Company

<div><p><b>Who We Are:</b></p><p>
As the largest privately held service provider in our industry, ThomasCompany stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.</p><p><b>
Our Culture:</b></p><p>
We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.</p><p>
We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, ThomasCompany invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace.</p><p>
Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, ThomasCompany offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.</p><p><b>
The Position:</b></p><p>
The <b>Customer Experience Specialist</b> is responsible for supporting the Verifications line of business by fielding inbound customer calls, chats, and emails. This role handles and resolves verification-related requests, manages customer complaints, troubleshoots issues, provides accurate information and direction, documents all customer interactions, and completes post call or post chat follow up. The position also receives Unemployment Cost Management (UCM) calls and ensures proper routing to the UCM department.</p><p><i>
This position is eligible for participation in the Company's incentive bonus plan. In addition, the role includes eligibility for a commitment-based bonus. Details regarding the incentive structure and eligibility criteria will be shared during the interview or offer process.</i></p><p><b><br>
Essential Duties and Responsibilities
</b></p><ul><li>Handle a high volume of inbound calls, in addition to chat and email inquiries, while consistently meeting quality and productivity standards</li><li>
Adhere to established department procedures while meeting or exceeding defined productivity and quality metrics
</li><li>Identify customer needs, clarify information, and provide accurate resolution or direction, including appropriate follow-up when required
</li><li>Support the Verifications line of business with tasks as assigned by management, including but not limited to indexing, routing, completing, and/or returning verifications
</li><li>Receive incoming calls related to Unemployment Cost Management (UCM) and route those inquiries to the appropriate department
</li><li>Identify and escalate priority or complex issues to management while maintaining a professional and courteous demeanor
</li><li>Maintain adherence to assigned work schedules, including accurate timekeeping, punctuality, and availability during scheduled hours to support call volume demands and customer support needs</li><li>
Other duties as assigned</li></ul><p><b>
Required Qualifications
</b></p><ul><li>High School Diploma or equivalent required
</li><li>1-2 years of experience in a call center or customer service environment
</li><li>Demonstrated ability to manage a high volume of daily inbound calls
</li><li>Experience supporting customers via chat preferred</li><li>
Equivalent combination of education and experience will be considered</li><li>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions</li></ul><p><b>
Special Considerations and Prerequisites
</b></p><ul><li>Strong problem-solving skills with the ability to adapt in a fast-paced, high-volume environment</li><li>
Professional and effective communicator with strong awareness of tone in both written and verbal interactions</li><li>
Empathetic, customer-focused approach with the ability to adjust communication style to meet customer needs</li><li>
Highly organized, detail-oriented, and accountable for assigned work</li><li>
Collaborative team player with a positive, solution-oriented mindset and flexibility to support changing business needs</li><li>
Ability to identify recurring issues or customer pain points and communicate observations to leadership</li><li>
Working knowledge of employment verification processes</li><li>
Comfortable using Zoom and other collaboration tools to communicate with teammates and leadership</li><li>
Able to handle sensitive and confidential information in accordance with company policies</li><li>
Self-motivated and able to work independently with minimal supervision</li><li>
Adaptable to changes in processes, policies, and tools</li><li>
Dependable attendance, punctuality, and adherence to assigned schedules</li><li>
Ability to remain professional and effective in high-pressure or stressful situations</li></ul></div>

Customer Experience Specialist (Part-Time Remote)

Federation of State Medical Boards

<p>Are you passionate about engaging with medical professionals? Do you excel in delivering exceptional customer service and thrive in a collaborative environment? FSMB is seeking a detail-oriented and customer-focused Customer Experience Specialist to join our team. In this role, you will manage interactions across multiple communication platforms, including phone, email, and live chat.<br/></p><p>The ideal candidate will deliver exceptional service, ensure customer satisfaction, and act as the voice of the customer, providing feedback to improve processes and experiences. You'll play a key role in furthering FSMB&rsquo;s mission to protect the public and promote quality healthcare while enjoying a positive work-life balance and opportunities for personal growth.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>Who Are You?<br/></p><p>Exceptional communication skills (listening, verbal, and written) with proficiency in managing multi-business protocols.<br/>Creative and proactive problem-solver with strong decision-making abilities and adaptability to change.<br/>Adept at handling challenging situations with professionalism while managing multiple priorities effectively.<br/>Skilled in data analysis, software applications, and organizational efficiency.<br/>Team-oriented with excellent interpersonal and conflict-resolution skills.<br/>Dedicated to exceeding customer expectations.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>Key Responsibilities:<br/></p><p>Customer Interaction Across Channels and Multiple Business Units:<br/></p><p>Respond promptly to inquiries via phone, email, live chat, and maintain a professional and empathetic approach while doing so.<br/>Assist physicians and representatives with application completion, technical support, and resolving complaints.<br/>Address technical issues, application concerns, and customer requests with clarity and efficiency.<br/>Deliver consistent, high-quality service across all communication platforms.<br/></p><p>Efficient Prioritization and Multitasking:<br/></p><p>Manage multiple interactions simultaneously, ensuring timely responses in accordance with FSMB service standards.<br/>Maintain accuracy and attention to detail across all tasks.<br/>Prioritize tasks to meet response time goals and resolve issues within defined SLAs.<br/></p><p>Accurate Documentation and Reporting:<br/></p><p>Document all customer interactions and resolutions comprehensively in Zendesk and other FSMB systems.<br/>Ensure proper documentation for follow-ups, audits, and internal references.<br/></p><p>Collaboration and Escalation Management:<br/></p><p>Partner with internal teams to address complex customer needs and escalate unresolved issues as necessary.<br/>Collaborate to improve processes and enhance customer satisfaction.<br/></p><p>Customer-Centric Problem Solving:<br/></p><p>Actively listen to customer feedback, identify pain points, and recommend actionable solutions.<br/>Deliver personalized solutions tailored to individual customer needs while maintaining professionalism.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>What Can You Bring to the Role?<br/></p><p>Education: Associates degree; a bachelor&rsquo;s degree in a related field preferred.<br/>Experience: 2-3 years of office experience, including 2+ years in customer service (preferably in healthcare or professional associations).<br/>Technical Proficiency: Proficient in Windows environments and Microsoft Office Suite.<br/></p><p>Skills:<br/></p><p>Communication Skills: Strong written and verbal communication skills with the ability to simplify complex information when necessary.<br/>Problem-Solving: Demonstrated ability to handle challenging interactions and deliver effective solutions.<br/>Time Management: Proven ability to prioritize, multi-task, and meet deadlines in a dynamic work environment.<br/>Typing/data entry skills of 45-50 WPM with high accuracy.<br/>Strong organizational, critical thinking and problem-solving abilities.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>Performance Metrics:<br/></p><p>Channel Response Times: Meet or exceed defined SLAs for email, chat, phone, and social media.<br/>First Contact Resolution (FCR): Achieve high resolution rates during the initial interaction.<br/>Customer Satisfaction (CSAT): Maintain or exceed target satisfaction scores.<br/>Documentation Accuracy: Consistently record customer interactions and resolutions with minimal errors.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>What Do We Offer?<br/></p><p>At FSMB, we cultivate a collaborative, family-like work environment where you can grow and thrive. Our hybrid work model combines the flexibility of work-from-home days with the benefits of in-office collaboration. We also offer:<br/></p><p>Generous Benefits: Medical, dental, vision, and life insurance.<br/>Retirement Plans: 401(k) with generous employer match and 10% profit-sharing contributions.<br/>Time Off: Generous vacation, paid holidays, and work-life balance.<br/>Professional Development: Tuition reimbursement and opportunities for growth.<br/>Wellness Perks: Onsite fitness facility and team-building activities.<br/>Engaging Culture: Fun departmental competitions, potluck lunches, and seasonal events like Halloween decorating contests.<br/></p><p>FSMB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.<br/></p><p>Job Type: Full-time<br/></p><p>Benefits:<br/></p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Euless, TX 76039<br/></p>

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