customer experience consultant

Transamerica

<div></div><div><div>Job Family</div>
Customer &amp; Business Quality Assurance<div></div><div><div>
About Us</div></div><div></div><div><div><br>
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.</div></div><div></div><div><div><div><br>
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment &mdash; one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.</div></div><div></div><div><div><br>
Who We Are</div></div><div></div><div><div><div><br>
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.</div></div><div></div><div><div>
Today, we&rsquo;re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what&rsquo;s important to them.</div></div><div></div><div><div>
We&rsquo;re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good &mdash; for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.</div></div></div><div></div><div><div>
What We Do</div></div><div></div><div><div><div><br>
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings &amp; Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.</div></div><div></div><div><div><br>
Transamerica employs nearly 7,000 people. It&rsquo;s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit <div>transamerica.com</div>.</div></div></div></div><div></div><div>
Job Description Summary</div>
Responsible for leading projects that uncover and translate customer feedback into actionable insights that shape strategy, improve experiences, and drive business outcomes. Leveraging deep expertise in qualitative and quantitative CX research, this role leads cross-functional and translates them into recommendations. They serve as the voice of the customer&mdash;whether that&rsquo;s a consumer, agent, advisor, or policyholder &mdash; ensuring that customer needs are embedded in decision-making across the organization.<div></div><div>
Job Description</div><div>
Responsibilities</div><div></div><ul><li>
Advocate for customer-centric thinking across the organization.</li><li>
Develops strategy and lead projects / teams to develop business and customer cases that enhance understanding of the customer and help drive experience improvement.</li><li>
Consult and partner with department leaders and multifunctional teams to develop the customer experience strategy across multiple channels.</li><li>
Design, execute and analyze mixed research methods to deepen understanding of customer&rsquo;s experiences, pain points, needs and behaviors.</li><li>
Synthesize and present research insights to all levels of the organization, inspire and recommend design improvements to address customer&rsquo;s needs and enhance their experience.</li><li>
Help stakeholders define and establish criteria and KPI's for assessing implementation success.</li><li>
Monitor and measure key touch points within the user/customer journey, through all channels.</li><li>
Provide ongoing guidance and support to teammates and stakeholders representing the voice of the customer.</li><li>
Document business requirements, processes and procedures to ensure program integrity.</li><li>
Provides direct or indirect management of other CX Consultants</li><li>
Expert in the fundamentals of customer experience research</li></ul><div><br>
Qualifications</div><ul><li>
Bachelor&rsquo;s degree in marketing, business, communications, or related field</li><li>
Ten years of experience in customer experience (CX) and/or service design experience, management consulting, market research, innovation or related</li><li>
Three years of years managing/facilitating multi-disciplined teams</li><li>
Experience independently leading various customer research methodologies, and embody a solution focused approach</li><li>
Ability to influence and persuade stakeholders at all levels of the organization</li><li>
Expert change management skills and the ability to set priorities around constant change</li><li>
Expert knowledge of key CX and UX concepts, drivers and trends in CX</li><li>
Expert experience leading facilitated sessions in customer journey mapping and service blueprinting</li><li>
Expert qualitative, quantitative and analytical skills with ability to see patterns in data and tell stories with the findings</li><li>
Excellent verbal, written, visual presentation (PowerPoint) and interpersonal skills</li><li>
Ability to accept new challenges/responsibilities, quickly learn and embrace new concepts</li><li>
Moderate in-depth interviews and/or focus groups.</li><li>
Proficient using MS Office tools and CX tools/software</li></ul><div><br>
Preferred Qualifications</div><ul><li>
Experience with Qualtrics and User Testing</li><li>
Previously worked in a Financial Services or regulated environment</li></ul><div><br>
Working Conditions</div><ul><li>
Hybrid (core locations; Denver, Baltimore, Cedar Rapids, Philly)</li></ul><div></div><div>
The Salary for this position generally ranges between $103,000 - $120,000 annually. <i>Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including </i>qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.</div><div></div><div>
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company&rsquo;s discretion.</div><div></div><div>
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</div><div><i><br>
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.</i></div><div></div><div>
What We Offer</div><div></div><div><div><br>
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.</div></div><div></div><div><div><br>
Compensation Benefits</div></div><div><div><ul><li><div>
Competitive Pay</div></li><li><div>
Bonus for Eligible Employees</div></li></ul></div><div></div><div><div><br>
Benefits Package</div></div><div><ul><li><div>
Pension Plan</div></li><li><div>
401k Match</div></li><li><div>
Employee Stock Purchase Plan</div></li><li><div>
Tuition Reimbursement</div></li><li><div>
Disability Insurance</div></li><li><div>
Medical Insurance</div></li><li><div>
Dental Insurance</div></li><li><div>
Vision Insurance</div></li><li><div>
Employee Discounts</div></li><li><div>
Career Training &amp; Development Opportunities</div></li></ul></div></div><div></div><div><div><div><br>
Health and Work/Life Balance Benefits</div></div><div><ul><li><div>
Paid Time Off starting at 160 hours annually for employees in their first year of service.</div></li><li><div>
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).</div></li><li><div>
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars</div></li><li><div>
Parental Leave &ndash; fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.</div></li><li><div>
Adoption Assistance</div></li><li><div>
Employee Assistance Program</div></li><li><div>
College Coach Program</div></li><li><div>
Back-Up Care Program</div></li><li><div>
PTO for Volunteer Hours</div></li><li><div>
Employee Matching Gifts Program</div></li><li><div>
Employee Resource Groups</div></li><li><div>
Inclusion and Diversity Programs</div></li><li><div>
Employee Recognition Program</div></li><li><div>
Referral Bonus Programs</div></li></ul></div></div><div></div><div><div><div><br>
Inclusion &amp; Diversity</div></div><div></div><div><div><br>
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We&rsquo;re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.</div></div><div></div><div><div><br>
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.</div></div><div></div><div><div><br>
Giving Back</div></div><div></div><div><div><br>
We believe our responsibilities extend beyond our corporate walls. That's why we created the <div>Aegon Transamerica Foundation</div> in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.</div></div><div></div><div><div><br>
Transamerica&rsquo;s Parent Company</div></div><div></div><div><div><div><br>
Aegon</div> acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.</div><div></div><ul><li>As of December 31, 2023</li></ul></div></div></div><div></div>

Lead Customer Experience Consultant

Chalhoub Group

<p>At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.</p> <ul> <li>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li> <li>Drive client relationships within an omni-channel approach</li> <li>Provide pre-buying feedback on products</li> <li>Drive eNPS through people experience initiatives and culture</li> <li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li> <li>Ensure click and collect are conducted within SLAs (Service-level agreement)</li> <li>Ensure customer data is properly captured in adherence to marketing team requirements</li> <li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li> <li>Support with in-store marketing events and activations</li> <li>Keep abreast of all brand social media activities and campaigns</li> <li>Drive sell-throughs within the store</li> <li>Support in-store CX initiatives</li> <li>Provide input to what s working well/what s not working well within the store</li> </ul>

Fashion Consultant, Swarovski

Forrester

<div><p>At Forrester, we&rsquo;re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That&rsquo;s why we&rsquo;re always looking to empower talented individuals to perform at their best every single day. We&rsquo;re proud of our community of smart people and vibrant voices who come together to do what&rsquo;s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
</p><p></p><p><b>Employer: </b>Forrester Research, Inc.
</p><p><b>Job Title: </b>Senior Consultant
</p><p><b>Job Location: </b>San Francisco, CA
</p><p><b>Job Type: </b>Full Time
</p><p><b>Rate of Pay: </b>$172,453.00 per year
</p><p></p><p><b>Duties:
</b></p><ul><li>Partner with sales reps and business development directors to promote research-based consulting capabilities with prospects and clients.
</li><li>Work on client engagements from intake to execution, conducting discovery sessions, analyzing data, applying research-backed methodologies and delivering strategic recommendations.
</li><li>Take ownership of consultant team to deliver client engagements.
</li><li>Create high-quality research-based consulting deliverables, such as business cases, maturity assessments, strategic roadmaps, vendor selection recommendations, or performance metrics reviews.
</li><li>Mentor and partner with other consultants and research analysts to develop repeatable consulting offerings based on our published methodologies.
</li><li>Achieve personal revenue targets on a quarterly basis by delivering research-based consulting projects, including conducting intake interviews, analyzing data using a published methodology to evaluate inputs, synthesizing conclusions, and developing recommendations.
</li><li>Develop high-quality, well-structured, and user-friendly Microsoft PowerPoint, Word, and Excel client deliverables.
</li><li>Present or co-present findings and recommendations to client Leadership.
</li><li>Partner with sales reps to identify prospects for consulting offerings based on analysis of clients and prospects who attend Forrester events and workshops, request analyst inquiries, or read research reports.
</li><li>Establish and manage client expectations on timelines and deliverables, ensuring adherence to project commitments.
</li><li>Identify opportunities for new research streams based on feedback from clients and trends in our engagements with clients.
</li><li>Develop sample deliverables and associated marketing materials for repeatable consulting offerings based on our published research.
</li></ul><p></p><p>Position requires travel. May work at various unanticipated locations throughout U.S. May telecommute up to 40%
</p><p></p><p><b>Requirements:
</b></p><p>Employer will accept a Bachelor's degree in Digital Customer Experience Technologies, Cloud, Enterprise Architecture, Data and Analytics Digital Operations, Business Administration, or related field followed by eight (8) years of progressive, post-baccalaureate experience in job offered or in a Sr Consultant-related occupation.
</p><p></p><ul><li>Position requires demonstrable experience with each of the following:
</li><li>Management consulting.
</li><li>Proven expertise in leading and executing digital transformation, customer experience (CX) transformation, and IT modernization initiatives across various organizational functions, including marketing, sales, customer service, operations, and finance.
</li><li>Demonstrated experience in designing and delivering programs that enhance an organization&rsquo;s interactions with its customers (e.g., digital experience, customer service, customer analytics, marketing technology, etc.).
</li><li>Deep understanding of technology trends, customer experience methodologies, digital experience best practices, and/or digital transformation.
</li><li>Experience working with C-level executives and senior technology decision-makers.
</li><li>Achieving key performance metrics including utilization rates or revenue targets.
</li><li>Working on multiple strategy projects concurrently while balancing the needs of each to achieve superior client satisfaction.
</li><li>Preparing deliverables for clients, owning and delivering the finished product, and taking the outputs of workshops and creating client-facing deliverables for delivery to Senior client executives.
</li><li>Working with subject-matter experts with deep content knowledge.
</li></ul><p></p><p>Position requires travel. May work at various unanticipated locations throughout U.S. May telecommute up to 40%
</p><p></p><div><div><p>We&rsquo;re a network of knowledge and experience leading to richer, fuller careers. Here, we&rsquo;re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It&rsquo;s a place where everyone is given the tools, support , and runway they need to go far. We&rsquo;ll be right there beside you, every step of the way.<br>
</p></div></div><p></p><div><p>Let&rsquo;s be bold, together.</p></div><p></p><p><br>
</p><p></p><p>FLSA Status:
</p>Exempt
<p></p><p>Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester&rsquo;s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com .
</p><p></p><p>Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
</p><p></p><p>Forrester will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.</p></div><p></p>

Senior Consultant

Orange Business

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Join us at Orange Business!
 <br/>
 <br/>
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 <br/>
 <br/>
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Senior CX Consultant has the responsibility of shaping the end to end customer journey, understanding the business and technical challenges and create the technical strategy and architecture. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she has an end-to-end expert understanding of Customer experience tools and eco-System and can consult customers on picking up the right tools and architecture for their business requirements. The CX consultant has good understanding of business and technical domains and can be the bridge between them.
 <br/>
 <br/>
 The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
 <br/>
 <br/>
 <strong>
  Job Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey.
  </li>
  <li>
   Identify the use cases and the integration strategies of Bots, AI tools, Sentiment or Voice Analytics as well as the CRMs.
  </li>
  <li>
   Become client trusted advisor and contribute to customer Digital Transformation.
  </li>
  <li>
   Develop CX roadmap and technical mappings for the next gen Customer Experience.
  </li>
  <li>
   Recognize and assess client key business drivers and challenges.
  </li>
  <li>
   Articulate service strategy (refine, refresh, change, optimize, &hellip;) in the relevant digital domain.
  </li>
  <li>
   Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
  </li>
  <li>
   Produce customized architecture standards.
  </li>
  <li>
   Produce complex design documents.
  </li>
  <li>
   Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, &hellip;).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 Very strong technical knowledge and/or experience in Customer Experience and the IT Eco-System.
 <br/>
 <br/>
 <strong>
  Contact Center And CX Related Services
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   Expert level knowledge and hands on experience of in one or multiple of the following Contact Center solutions, TalkDesk, Genesys, NiceIn Contact.
  </li>
  <li>
   Expert level knowledge and hands on experience in one or multiple of the following:
  </li>
  <ul>
   <li>
    VoiceBot and VoiceAnalytics (e.g. Nuance, Nexidia etc&hellip;)
   </li>
   <li>
    Sentiment Analytics
   </li>
   <li>
    Predictive Engagement
   </li>
   <li>
    AI/Bots (Google, Amazon, KorAI)
   </li>
  </ul>
  <li>
   Hands on experience with integration of CRM tools such as SAP, Sales Force, MS Dynamics.
  </li>
  <li>
   Experience with Workforce Management and related tools.
  </li>
  <li>
   Contact center organization and operation to be able to understand customer needs and translate them into a high level design
  </li>
  <li>
   Good understanding of the RPA,AI solutions
   <br/>
  </li>
 </ul>
 <strong>
  Other Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effective customer senior management communication.
  </li>
  <li>
   Ability to handle complex situations (internal and customer facing).
  </li>
  <li>
   Expert level in the integration and implementation of at least one specific digital domain (to be listed according to requirements)
  </li>
  <li>
   Advanced level in one or more digital domain(s).
  </li>
  <li>
   Strong technical skills around telecommunications/IT solutions and services in general / university degree in Communications systems/or Computer Science or equivalent.
  </li>
  <li>
   Minimum of 10 years related work experience in customer facing organizations within the ICT and CX industry (channels, local representations working directly with customer IT management).
  </li>
  <li>
   Proven track record in driving and positioning security technical strategy to customers&rsquo; needs at senior IT/CxO level.
  </li>
  <li>
   Fluent in English
  </li>
  <li>
   Understand market trends, technical and business issues associated with the CX/CC industry.
  </li>
  <li>
   Must have consultancy and service delivery experience in the CX industry.
  </li>
  <li>
   Program and/or project management skills are a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
  </li>
  <li>
   Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
  </li>
  <li>
   Professional Development: training programs and upskilling/re-skilling opportunities.
  </li>
  <li>
   Career Growth: Internal growth and mobility opportunities within Orange.
  </li>
  <li>
   Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
  </li>
  <li>
   Reward Programs: Employee Referral Program, Change Maker Awards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Only Your Skills Matter
  <br/>
  <br/>
 </strong>
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>


CX Consultant

infinit.cx GmbH

<p> </p> Presales Consultant (m/w/d) für CX-Cloud-Lösungen <p>Vollzeit Hybrid Deutschland Mit Berufserfahrung </p> Werde Teil unseres Pre-Sales & Advisory Teams! <p>Gemeinsam mit sieben erfahrenen Teammitgliedern entwickelst Du innovative <strong>Contact-Center-Lösungen</strong> für namhafte Enterprise-Kunden - branchenübergreifend und mit den starken Softwarelösungen unserer Partner.</p> <p>Bei uns erwartet Dich ein Umfeld, in dem <strong>Teamgeist, Offenheit und Freude an Innovation</strong> großgeschrieben werden. Wir lachen zusammen, lernen voneinander und treiben gemeinsam Projekte voran, die den Kundenservice von morgen prägen.</p> <p>Als <strong>Presales Consultant</strong> bist Du die Schnittstelle zwischen Vertrieb, Kunde und Technik: Du berätst in frühen Projektphasen, führst überzeugende Demos durch und designst Lösungen, die echten Mehrwert liefern.</p> Deine Aufgaben umfassen <ul> <li><strong>Kundenlösungen gestalten:</strong> Du entwirfst smarte, skalierbare Kundenservicelösungen - technisch fundiert und fachlich durchdacht.</li> <li><strong>Angebote vorbereiten:</strong> Du begleitest Ausschreibungen, kalkulierst Aufwände und gestaltest überzeugende Angebote.</li> <li><strong>Beraten & unterstützen:</strong> Du berätst Kunden und unser Team zu Technologien, Trends und den besten Produkten am Markt.</li> <li><strong>Produktideen einbringen: </strong>Du bringst frische Ideen ein und entwickelst unser Produktportfolio aktiv weiter.</li> </ul> Was Du mitbringen solltest <p>Du arbeitest gerne selbstständig, übernimmst Verantwortung und begeisterst mit sicherem Auftreten und klarer Kommunikation. Bei uns setzt du deine Erfahrung ein, um Kundenprojekte erfolgreich zu gestalten und gemeinsam mit dem Team innovative Lösungen zu entwickeln.</p> <ul> <li>Erfahrung im <strong>Kundenservicedesign </strong>und mit Software-Lösungen für Customer Experience</li> <li>Grundwissen in <strong>Softwareentwicklung & Systemintegration</strong></li> <li>Erfahrung mit <strong>Projektkalkulation, Projektmanagement und Vertriebsprozessen</strong></li> <li>Vertraut mit <strong>digitalen Kundenschnittstellen</strong> (Messenger, Chat, etc.)</li> <li><strong>Technologie-Know-how</strong> in Genesys Cloud oder Sprinklr von Vorteil</li> <li>Starke <strong>Präsentations- und Moderationsfähigkeiten</strong>, hohe Beratungskompetenz</li> <li><strong>Deutsch & Englisch</strong> verhandlungssicher</li> <li><strong>Betriebswirtschaftliches & prozessorientiertes Denken</strong>, klare Argumentation</li> </ul> Was wir bieten <ul> <li>Eine bunte Mischung - Wir beschäftigen Mitarbeitende aus 18+ Ländern.</li> <li>Intensives und strukturiertes Onboarding mit Mentoring und Newcomer-Event.</li> <li>Kontinuierliche Investition in externe und interne Weiterbildungen.</li> <li>Team Apple oder Android? - Du hast die freie Wahl und arbeitest mit dem IT-Equipment, das am besten zu dir passt!</li> <li>Büros mit bester Verkehrsanbindung.</li> <li>Kostenlose Getränke im Büro - auch für einen gemeinsamen Ausklang nach Feierabend.</li> <li>Internes Benefit: Wir sind immer auf der Suche nach neuen Kolleginnen und Kollegen. Deine Mitarbeiter-Empfehlung wird mit einer attraktiven Prämie belohnt.</li> <li>Get-together & Teamspirit - Wir kommen gerne zusammen, nicht nur zur Weihnachtsfeier!</li> <li>Weitere Benefits: Bezuschussung Deiner betrieblichen Altersvorsorge, Deiner sportlichen Aktivitäten oder Deines Dienstfahrrades oder eines Deutschland-Tickets.</li> </ul> <p>Entdecke viele weitere spannende Benefits auf unserer Karriereseite und erfahre mehr über infinit.cx GmbH.</p> Wofür wir stehen <p>Jeder Kunde verdient ein nahtlos gutes Serviceerlebnis - das ist unsere Vision. Wir beraten Unternehmen bei der effizienten Umsetzung von integrierten Softwarelösungen und übernehmen anschließend den Aufbau sowie die Betreuung. Die infinit.cx GmbH setzt auf Mitarbeitende, die dafür Wissen, Persönlichkeit und Gestaltungswillen einbringen. Nur so können wir mit unseren 190 Expertinnen und Experten Deutschlands Nummer 1 für große Projekte im Kundenservice bleiben und mit unseren Kunden die Zukunft der Customer-Experience gestalten.</p> <p>Ansprechpartner</p> <p><strong>Natascha Reich</strong><br/> Recruiting Specialist </p> <p> Online bewerben </p> <p>Referenznummer: <strong>YF-28503</strong> (bitte in der Bewerbung angeben) </p>

Presales Consultant (m/w/d) für CX-Cloud-Lösungen

Sage

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Associate Customer Success Consultant at Sage, you&rsquo;ll play a critical role in helping customers quickly realize value from their investment in Sage. You will own the end-to-end onboarding process for customer accounts of significant complexity, ensuring a seamless experience and a successful go-live. This role requires strong cross-functional collaboration, excellent communication skills, and the ability to manage multiple stakeholders and priorities in parallel.
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 What We&rsquo;re Looking For:
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 Customer Skills
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   Proven experience in managing successful Product implementations or customer onboarding.
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   Strong background in customer-facing roles, with empathy and stakeholder management.
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   Ability to manage multiple accounts simultaneously without compromising quality.
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   Skilled at handling escalations, resolving concerns, and collaborating with internal teams.
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   Ability to create practical solutions for customer needs in consultation with other teams.
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 Functional Skills
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   Excellent communication and project management skills.
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   Understanding of Customer Success, Onboarding, and Support processes in SaaS.
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   Awareness of finance and accounting workflows is a plus.
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  Tools (Preferred)
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   Hands-on experience with project management tools (e.g., ClickUp, Jira, Asana).
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   Familiarity with customer success platforms (e.g., FreshSuccess, Gainsight, Totango).
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 Who Can Apply
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   Willing to work on night shifts (North America timezone).
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   1-3 years of experience in a customer-facing role (onboarding, implementation, or support experience preferred)
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 Responsibilities-
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   Take full accountability for onboarding customers onto the Fyle platform.
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   Manage the end-to-end onboarding lifecycle for customers across geographies.
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   Help customers implement Fyle in line with their business needs and ensure value delivery without delays.
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   Track and monitor onboarding progress to timely and successful closure.
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   Support prospects, pilots, demos, and proof-of-concept activities to drive conversions.
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   Conduct training sessions for super users to enable them with in-depth knowledge of the platform&rsquo;s functionalities.
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   Partner with internal Product and Engineering teams to ensure all customer commitments are delivered as promised.
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   Manage escalations and risks during onboarding, driving them to resolution.
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   Provide context for features, bugs, and service requests critical to customer onboarding.
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   Highlight and escalate customer-critical requirements to senior stakeholders, driving conversations to closure.
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   Standardize onboarding approaches and promote self-help practices for customers.
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   Build a strong understanding of accounting integrations to support finance teams with system integrations (where supported).
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 Fyle, now part of Sage Group plc, is a fast-growing SaaS company building cutting-edge expense management solutions for SMBs across the globe. With thousands of customers and a modern, AI-driven product, we are on a mission to simplify finance operations for accounting teams and finance professionals.
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 Joining Fyle means being part of a global organization with the stability of Sage and the agility of a start-up, where your work will directly contribute to scaling a critical growth channel.
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</div>


Associate Customer Success Consultant

Wesfarmers Industrial & Safety

YOUR OPPORTUNITY <p>We're on the hunt for a new <b>Customer Care Consultant</b> to join our team based in <b>Toowoomba QLD</b>!</p> <p>We are looking for someone who thrives in a fast paced customer service environment, and is passionate about connecting with people. If you enjoy helping customers, solving problems, and working in a team that values safety, service, and operational excellence - we want to hear from you!</p> <p>This is your chance to join an iconic Wesfarmers business in a <b>maximum term contract role for 12 months</b>. We have a fantastic training and career development program for all employees to grow, develop, have fun and make an impact!</p> What You'll Be Doing: <ul> <li>Be the first point of contact for our customers - in person and via phone/email</li> <li>Provide expert advice on our wide range of industrial products</li> <li>Collaborate with internal teams to ensure smooth service delivery</li> <li>Striving for first contact resolution and deliver on relevant service level objectives</li> <li>Uphold our safety standards and contribute to a positive team culture</li> </ul> What You'll Bring: <ul> <li>Previous experience in a customer focused environment</li> <li>Well developed customer service skills with a 'customer first' approach</li> <li>Clear written and verbal communication skills </li><li>Self motivated and proactive mindset to anticipate and problem solve</li> <li>Effective computer skills including Microsoft Office suite</li> <li>Exceptional organisational and time management skills</li> </ul> What's in it for You: <ul> <li><b>Work/life balance</b>, Monday to Friday role, enjoy your weekends!</li> <li>Effective <b>training and development</b> program</li> <li>Join an <b>iconic Wesfarmers business</b></li> <li>Highly successful <b>Refer A Friend program</b> - earn up to $2,000 for each referral!</li> <li>Regular <b>team events</b>, celebrations, birthdays, milestones and BBQs</li> <li><b>Free onsite parking</b> and more!</li> </ul> NEXT STEPS <p>If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.</p> <p>As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre employment medical assessment involving drug & alcohol testing).</p> <p>Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.</p> OUR STORY <p>Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.</p> <p>With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.</p>

Customer Care Consultant - Toowoomba

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