customer experience consultant

Devoteam

<div>
 <br/>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <br/>
 Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.&nbsp;
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 <br/>
 With 25 years&rsquo; experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.&nbsp;
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 <br/>
 Creative tech for Better Change.
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 <br/>
 <strong>
  http://www.devoteam.com
  <br/>
 </strong>
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <br/>
 As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
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 <br/>
 <br/>
 <br/>
 Responsibilities:
 <br/>
 <ul>
  <li>
   Conduct thorough assessments of current customer experiences across all channels and touchpoints.
  </li>
  <li>
   Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
  </li>
  <li>
   Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
  </li>
  <li>
   Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
  </li>
  <li>
   Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
  </li>
  <li>
   Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
  </li>
  <li>
   Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
  </li>
  <li>
   Lead training sessions and workshops to educate teams on CX principles and methodologies.
  </li>
  <li>
   Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
  </li>
 </ul>
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 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 - 5 years of experience&nbsp;
  </li>
  <li>
   Analytical and problem solving skills
  </li>
  <li>
   Customer Journeys Modeling
  </li>
  <li>
   Excellent Communication Skills
  </li>
  <li>
   Consulting background&nbsp;
  </li>
  <li>
   Bachelor's Degree in&nbsp;Media, Marketing, Business administration or any related field&nbsp;
  </li>
 </ul>
</div>


Customer Experience Consultant

Bayt Almaloumat Alarabiya For Information Technology

<p><b>We&rsquo;re Hiring! | Oracle Fusion CX Services Consultant &ndash; Saudi Arabia </b><br/><b>Location:</b> Saudi Arabia<br/><b>Type:</b> Full-Time | Oracle CX Implementation &amp; Support<br/><b>Experience:</b> 3&ndash;4 Years in Oracle Fusion CX Services<br/>&#11835;<br/>We&rsquo;re hiring on behalf of a respected client for the role of Oracle Fusion CX Services Consultant. This is an exciting opportunity for professionals experienced in Oracle Customer Experience (CX) to help organizations optimize and elevate their customer service operations using Oracle CX Cloud applications.<br/>&#11835;<br/><b>Key Responsibilities:</b></p><ul><li>Implement and support Oracle CX Cloud Service modules including:</li><li>Service Cloud, Field Service Cloud, Digital Customer Service, B2B Service, and Knowledge Management</li><li>Conduct client workshops and gather service-related business requirements</li><li>Configure case management, service request flows, and knowledge bases</li><li>Integrate CX Service modules with other Oracle and third-party systems</li><li>Collaborate with technical teams to ensure smooth data flows and customizations</li><li>Lead testing, training, go-live, and hypercare support phases</li><li>Create documentation and user adoption materials for end-users and administrators</li></ul><p>&#11835;<br/><b>What We&rsquo;re Looking For:</b></p><ul><li>3&ndash;4 years of hands-on experience in Oracle Fusion CX Service modules</li><li>Strong understanding of customer service processes and CRM best practices</li><li>Ability to design and implement robust case and knowledge management workflows</li><li>Excellent communication skills and experience leading client-facing workshops</li><li>Bachelor's degree in Business, IT, or a related field</li><li>Bilingual preferred: Arabic and English</li></ul><p>&#11835;<br/><b>Why Apply?</b></p><ul><li>Play a key role in customer-centric digital transformation projects</li><li>Work with the latest Oracle CX Service Cloud technologies</li><li>Grow your career in CX service excellence and innovation</li></ul><p>Job Type: Full-time</p>

Oracle Fusion CX Services Consultant

<div>
 In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a Business Transformation professional, you&rsquo;ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you&rsquo;ll work closely with our clients&rsquo; marketing, sales, and customer service functions, helping to ensure they interact effectively with their customer base.
 <br/>
 <br/>
 Through our structured learning and development program, you&rsquo;ll develop the skills, knowledge, and experience to help grow our clients&rsquo; businesses. And with a network that stretches across the world, you&rsquo;ll gain unparalleled insight and experience from different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 <br/>
 <br/>
 <strong>
  The opportunity
  <br/>
  <br/>
 </strong>
 We are looking for Business Design Consultants at various levels
 <strong>
  (Senior Consultant/Assistant Manager /Manager)
 </strong>
 to join our leading Business Design Consulting team. Our consultants are leaders in, and passionate about helping our clients design and deliver new Customer Experiences. They are smart, switched on and bring a strategic, creative, and analytical mindset. Above all they want to make a real difference to our client&rsquo;s business and their customers.
 <br/>
 <br/>
 Our Business Design Consultants lead our project team&rsquo;s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation, and have experience in leading client workshops, design sessions and/or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment.
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 <br/>
 Our Business Design Consultants enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from CX strategy through to CX design and execution. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of &ldquo;build a better working world&rdquo;.
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 <strong>
  Your Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead complex CX workstreams comprising a mix of EY and client&rsquo;s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
  </li>
  <li>
   Ability to build a highly collaborative, high performing team environment
  </li>
  <li>
   Coach and mentor junior team members
  </li>
  <li>
   Ability to identify and address client needs, and lead client discussions and meetings and workshops
  </li>
  <li>
   Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
  </li>
  <li>
   Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities
  </li>
  <li>
   Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Attributes For Success
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Strong drive to excel professionally, and to guide and motivate others
  </li>
  <li>
   Advanced written and verbal communication skills
  </li>
  <li>
   Dedicated, innovative, resourceful, analytical, and able to work under pressure
  </li>
  <li>
   Foster an efficient, innovative, and team-oriented work environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To qualify for the role, you must have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A bachelor&rsquo;s or master&rsquo;s degree with (2-5 years for Senior Consultant/Assistant Manager, 6+ years for Manager, 8-10 years) of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market.
  </li>
  <li>
   Familiarity with customer-centric trends, best practices, and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful
  </li>
  <li>
   Some experience in the design or delivery in at least one or more of the following competencies:
  </li>
  <ul>
   <li>
    Customer research and Insights
   </li>
   <li>
    Human-centered Experience Design and Measurement
   </li>
   <li>
    Sales and Marketing
   </li>
   <li>
    Customer Services and Engagement
   </li>
   <li>
    Recognized digital platforms and enabling technologies i.e. CMS, CRM
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Ideally, you will also have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sector-specific customer experience knowledge
  </li>
  <li>
   Knowledge in Agile and/or traditional project management
  </li>
  <li>
   Knowledge in product management and development lifecycle
  </li>
  <li>
   Knowledge in Design Thinking, UI/UX
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Look For
  <br/>
  <br/>
 </strong>
 Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.
 <br/>
 <br/>
 <strong>
  What Working At EY Offers
  <br/>
  <br/>
 </strong>
 EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy.
 <br/>
 <br/>
 Plus, we offer:
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 <ul>
  <li>
   Support, coaching and feedback from engaging colleagues
  </li>
  <li>
   Opportunities to develop new skills and progress your career
  </li>
  <li>
   The freedom and flexibility to handle your role in a way that is right for you
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About EY
  <br/>
  <br/>
 </strong>
 As a global leader in assurance, tax, strategy &amp; transaction, and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 <br/>
 <br/>
 <strong>
  If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
  <br/>
  <br/>
 </strong>
 <strong>
  Join us in building a better working world.
  <br/>
  <br/>
 </strong>
 <strong>
  Apply now!
 </strong>
</div>


Senior Consultant - Business Design (Customer Experience) - Consulting - Egypt

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.<br>
<br>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.<br>
<br>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.<br>
<br>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p><b><br>
What you'll be doing</b></p><p>
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.</p><ul>
<li>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
</li><li>Drive client relationships within an omni-channel approach
</li><li>Provide pre-buying feedback on products
</li><li>Drive eNPS through people experience initiatives and culture
</li><li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
</li><li>Ensure click and collect are conducted within SLAs (Service-level agreement)
</li><li>Ensure customer data is properly captured in adherence to marketing team requirements
</li><li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
</li><li>Support with in-store marketing events and activations
</li><li>Keep abreast of all brand social media activities and campaigns
</li><li>Drive sell-throughs within the store
</li><li>Support in-store CX initiatives
</li><li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
</li></ul><p><b>What you'll need to succeed</b></p><ul>
<li>Strong English communication skills</li>
<li>This opportunity is for Emiratisation</li>
</ul><p>For general Fashion Consultant opportunities, please review the careers site for active vacancies</p><p><b>
What we can offer you</b></p><p>
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p><p>
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Fashion Consultant - Swarovski, Mall of the Emirates (Emiratisation)

Capgemini Invent

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  CRM Consultant
 </p>
 <p>
  <strong>
   Location:
  </strong>
  PAN India
 </p>
 <p>
  <strong>
   Work Experience:
  </strong>
  9+ Years
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   THE ORGANIZATION
  </strong>
 </p>
 <p>
  As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what&rsquo;s next for their organizations. Located in more than 30 offices worldwide and 37 creative studios around the world, its 10,000+ strong team member combines strategy, technology, data science, and creative design with deep industry expertise and insights, to develop new digital solutions and business models of the future.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   THE BUSINESS UNIT
  </strong>
 </p>
 <p>
  Frog Customer First is the capability unit within Invent that partners with customer-centric enterprises to drive sustainable growth, by creating and orchestrating experiences at scale and harnessing the power of data and technology. More than 2.000 people are globally active in the unit with a focus on Innovation, Strategy &amp; Design, Brand &amp; Content, Customer Transformation and Data &amp; Analytics. Within the frog Customer First &ndash; Customer Transformation team works with clients to transform the digital capabilities for the organization, elevate Sales and Services offerings to meet the evolving customer needs through tailored solutions that increase Customer Satisfaction using right mix of strategy, design, data and technology for sustainable growth and profitability.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What will be the day-to-day responsibilities of the job holder?
  </strong>
 </p>
 <ul>
  <li>
   Contribute being part of CRM transformation team undertaking Sales and Service Transformation engagements as an individual contributor/ lead a team to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting projects.
  </li>
  <li>
   Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods. Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward.
  </li>
  <li>
   Requirement gathering, document analysis, storyboards, business process definition and description, process modelling, use cases, user stories definition, business analysis, product evaluation and share point of view.
  </li>
  <li>
   Stay updated with industry trends, emerging technologies, and best practices related to CRM and customer engagement.
  </li>
  <li>
   The candidate will also be expected to help drive the CRM Consulting &amp; Advisory leadership in practice development viz creating CRM Industry specific assets and reusable assets, new CRM consulting offerings that solve the client business problems and drive new business developments/ pursuits through consultative selling.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are the skills/ competencies required for this role?
  </strong>
 </p>
 <ul>
  <li>
   In depth know-how of CRM Concepts, demonstrated experience in Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Agentforce) or leading CRM solutions (MS Dynamics, Oracle) in consulting or implementation programs.
  </li>
  <li>
   The candidate is expected to bring a mix of strong Industry knowledge (Banking, Finance, Energy, Retail etc.) and CRM domain orientation in Client engagements.
  </li>
  <li>
   Strong understanding of the Salesforce platform, experience with customization and configuration, and excellent communication and project management skills
  </li>
  <li>
   Work with clients to understand their business requirements and design customized Salesforce solutions
  </li>
  <li>
   Configure and customize the Salesforce platform, including creating custom fields, workflows, and reports.
  </li>
  <li>
   Decompose High Level Requirements into Functional Requirements and User Stories.
  </li>
  <li>
   Collaborate with business stakeholders for Requirement validation and documentation.
  </li>
  <li>
   Drives Requirement review and rationalization sessions with solution architects.
  </li>
  <li>
   Enjoys combining technological understanding, strategic analysis, and agile project approaches.
  </li>
  <li>
   Awareness of Agile methodologies
  </li>
 </ul>
</div>


CRM Consultant

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.<br>
<br>
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.<br>
<br>
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.<br>
<br>
To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.</p><p><b><br>
What you'll be doing</b></p><p>
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.</p><ul>
<li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li>
<li>Drive client relationships within an omni-channel approach</li>
<li>Provide pre-buying feedback on products</li>
<li>Drive eNPS through people experience initiatives and culture</li>
<li>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li>
<li>Ensure click and collect are conducted within SLAs (Service-level agreement)</li>
<li>Ensure customer data is properly captured in adherence to marketing team requirements</li>
<li>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li>
<li>Support with in-store marketing events and activations</li>
<li>Keep abreast of all brand social media activities and campaigns</li>
<li>Drive sell-throughs within the store</li>
<li>Support in-store CX initiatives</li>
<li>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li>
</ul><p><b>
What you'll need to succeed</b></p><ul>
<li>
Strong English communication skills</li>
<li>Strong M2M or Suiting experience</li>
<li>Looking for strong experience in retail and clientelling</li>
</ul><p><b>
What we can offer you</b></p><p>
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p><p>
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Fashion Consultant - Tom Ford, Dubai Mall

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>BI Specialist - Customer Experience
</div></div><div><div>Ref #
</div><div>225517
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 31-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p>
<p>As CXBI Specialist, you will support the Data Analytics Strategy for Customer Experience (CXBI) portfolio within Qatar Airways. Reporting to the Enterprise Data and Analytics (EDA) department, your role involves applying data analytics skills, implementing logics, and providing actionable insights to stakeholders, in line with the overall strategy. You will develop dashboards and provide analytical insights on performance and trends across various domains.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Support the CXBI Manager in accomplishing deliverables for the assigned portfolio.</li>
<li>Ensure data quality, accuracy, and enhancement within the scope of responsibilities.</li>
<li>Be the point of reference for building content and dashboards for relevant stakeholders.</li>
<li>Develop insightful dashboards for the Customer Experience department.</li>
<li>Communicate effectively between the data engineering team and key stakeholders regarding requirements.</li>
<li>Provide accurate and timely data and content.</li>
<li>Offer analysis and insights based on the created dashboards.
</li><li>Ensure continuous improvement of existing content and dashboards.
</li><li>Act as a consultant between the business and the Data Analytics team to optimize outcomes.
</li><li>Ensure timely and effective deliverables by following task prioritization through agile methodology.
</li><li>Proactively identify and exploit revenue generation and cost reduction opportunities within the business.</li>
<li>Perform other department duties related to his / her position as directed by the Head of the Department.</li>
</ul><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p>
<ul><li>Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience OR High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience</li>
<li>Experience in a similar role with a focus on Power BI, Alteryx, SQL.</li>
<li>Work experience in managing (processing and analyzing) voluminous data.</li>
<li>Experience in deriving insights from data and submitting actionable recommendations to management. Experience in preparing and giving presentations on business performance to middle and senior management.</li>
<li>Systematic and logical approach to problem-solving and a capability of working around problems.</li>
<li>Self-motivated, highly organized, pro-active, and flexible.
</li><li>Good command of English language</li>
<li>Experience in Airline Industry or Customer Experience (optional)</li>
</ul><p><b>About Qatar Airways Group:</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
<p><b>How to Apply</b></p>
<p>If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
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Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
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So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225517</div></div></div></div></div></div></div></div>

BI Specialist - Customer Experience

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