customer experience consultant

haus & haus

<div>
 
 haus &amp; haus are looking for a Customer Experience Consultant to join our team. The Customer Experience Consultant is responsible for providing continual feedback, supports clients by providing helpful information, and answering inquiries. This position is mainly, but not limited to, a telesales role focused on generating outbound and inbound leads while ensuring a high standard of customer experience.
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Making outbound calls to former clients and prospects and driving NBA (next best action). This may be a meeting with a sales advisor or an email for more information.
 </li>
 <li>
 Generating promising leads for the outside sales team to pursue.
 </li>
 <li>
 Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
 </li>
 <li>
 Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
 </li>
 <li>
 Creating relationships with the Head of Department, providing feedback, receiving feedback and understanding priorities.
 </li>
 <li>
 Creating relationships with our sales brokers and understanding how your leads have contributed, and pick up any tips to help with your own sales calls.
 </li>
 <li>
 Keep accurate records and document customer interaction and outcomes into our CRM platform, Reapit
 </li>
 <li>
 Analyze statistics and compile accurate reports.
 </li>
 <li>
 Keep ahead of Dubai real estate market news and apply your knowledge where required.
 </li>
 <li>
 Maintain an orderly workflow according to priorities.
 </li>
 <li>
 Handling client's inquiries and leads through our CRM channels.
 </li>
 <li>
 Submitting calls and leads report to Customer Experience Manager.
 </li>
 <li>
 Meeting your KPI and performance metrics and tracking these over time.
 </li>
 <li>
 Brainstorming with the customer experience team for improvements.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times.
 </li>
 <li>
 Demonstrate active listening skills and exhibit confidence when communicating with clients.
 </li>
 <li>
 Responding promptly to client's enquiries.
 </li>
 <li>
 Communicating with clients through various channels.
 </li>
 <li>
 Keeping records of customer interactions, transactions, and comments.
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary.
 </li>
 <li>
 Providing feedback on the efficiency of the customer experience process.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support.
 </li>
 <li>
 Excellent English communication skills, verbal and written.
 </li>
 <li>
 Strong interpersonal and phone call handling skills.
 </li>
 <li>
 Confident, articulate, and with professional speaking abilities.
 </li>
 </ul>
 
 
 
 
 
 What We Require
 
 
 
 
 
 <ul>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 <li>
 The ability to follow scripts.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Apply now or email us at careers@hausandhaus.com
 
</div>

Customer Experience Consultant

MAERSK

<div>Customer Experience Consultant
We Offer
<ul><li>We offer an excellent work environment where you're valued as part of our team.
</li><li>A great culture of reward and recognition for high performing individuals who are ready to outperform others.
</li><li>Great learning and career growth opportunities being a global shipping company.
</li></ul>Key Responsibilities
<ul><li>Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
</li><li>Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
</li><li>Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
</li><li>Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
</li><li>Actively drive awareness and utilization of Maersk self-service channels for own customers.
</li><li>Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
</li><li>Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
</li><li>Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
</li><li>Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
</li></ul>Who we are looking for
<ul><li>Bachelor&rsquo;s degree
</li><li>experience in Logistics/Shipping is strongly preferred
</li><li>Excellent interpersonal and communication skills
</li><li>An excellent team player. Able to work under pressure.
</li><li>Energetic, Well-organized,Efficient and Effective, Self-Initiated and good coordination skill
</li><li>Good analytical and problem solving skills &ndash; ability to look beyond the obvious and identify creative solutions
</li><li>Commercial drive.
</li><li>Knowledge of Microsoft Office - Word, Excel, PowerPoint.
</li><li>Fluent in Turkish &amp; English.
</li></ul>#LI-PW1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

A.P. Moller - Maersk

<div>
 
 We Offer
 
 
 
 <ul>
 <li>
 We offer an excellent work environment where you're valued as part of our team.
 </li>
 <li>
 A great culture of reward and recognition for high performing individuals who are ready to outperform others.
 </li>
 <li>
 Great learning and career growth opportunities being a global shipping company.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
 </li>
 <li>
 Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
 </li>
 <li>
 Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
 </li>
 <li>
 Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
 </li>
 <li>
 Actively drive awareness and utilization of Maersk self-service channels for own customers.
 </li>
 <li>
 Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
 </li>
 <li>
 Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
 </li>
 <li>
 Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
 </li>
 <li>
 Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 experience in Logistics/Shipping is strongly preferred
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 An excellent team player. Able to work under pressure.
 </li>
 <li>
 Energetic, Well-organized,Efficient and Effective, Self-Initiated and good coordination skill
 </li>
 <li>
 Good analytical and problem solving skills &ndash; ability to look beyond the obvious and identify creative solutions
 </li>
 <li>
 Commercial drive.
 </li>
 <li>
 Knowledge of Microsoft Office - Word, Excel, PowerPoint.
 </li>
 <li>
 Fluent in Turkish &amp; English.
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
 
 
</div>

Best Buy

<div>What does a Sales Consultant &ndash; Appliance Outlet do?
The Sales Consultant &ndash; Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved. 
 
As the Sales Consultant &ndash; Appliance Outlet you will:
<ul><li>Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.</li><li>
Ensure inventory and merchandising standards are maintained in outlet store area.</li><li>
Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).</li><li>
Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.</li></ul>
What are the Professional Requirements of a Sales Consultant &ndash; Appliance Outlet?
Basic Qualifications<ul><li>
Ability to work successfully as part of a team</li><li>
Ability to work a flexible schedule inclusive of holidays, nights and weekends</li></ul>
Preferred Qualifications<ul><li>
3 months experience working in customer service, sales or related fields</li></ul><div> 
Best Buy is an equal opportunity employer. 
 
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
Position Type: Part time</div>

Outlet Customer Experience Specialist, Advisor

Salt

<div>
 
 
 Job Title: Senior Consultant &ndash; Service Design (Customer Experience Focus)
 
 
 
 
 Location:
 
 DOHA
 
 
 
 Job Type:
 
 Contract
 
 
 
 Department:
 
 Strategy / Design / Customer Experience
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a strategic and hands-on
 
 Senior Consultant &ndash; Service Design
 
 with a strong focus on
 
 Customer Experience (CX)
 
 to join our growing team. In this role, you will lead the design and delivery of innovative, customer-centric services that create measurable value for both clients and end users. You will collaborate with cross-functional teams, senior stakeholders, and clients to translate insights into seamless and impactful service experiences.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead end-to-end service design engagements from discovery through to implementation.
 </li>
 <li>
 Map and analyze existing customer journeys to identify pain points and opportunities.
 </li>
 <li>
 Co-create future-state service blueprints and experiences based on user insights and business goals.
 </li>
 <li>
 Conduct qualitative and quantitative research to uncover user needs, behaviors, and motivations.
 </li>
 <li>
 Facilitate workshops with clients and stakeholders (e.g., journey mapping, ideation, prototyping).
 </li>
 <li>
 Translate complex business challenges into clear, actionable design strategies.
 </li>
 <li>
 Collaborate with UX designers, product owners, researchers, and technologists to ensure customer-centricity is embedded throughout the design process.
 </li>
 <li>
 Guide clients through the change management necessary to adopt new service models.
 </li>
 <li>
 Deliver clear, persuasive presentations and documentation to influence senior stakeholders.
 </li>
 <li>
 Mentor and support junior team members in service design methodologies and best practices.
 </li>
 </ul>
 
 
 Required Qualifications &amp; Experience
 
 
 <ul>
 <li>
 5+ years of experience in service design, customer experience design, or a related field.
 </li>
 <li>
 Proven track record of delivering service design solutions for complex organizations or systems.
 </li>
 <li>
 Strong understanding of customer experience strategy, design thinking, and human-centered design methodologies.
 </li>
 <li>
 Skilled in journey mapping, service blueprinting, ecosystem mapping, persona development, and rapid prototyping.
 </li>
 <li>
 Experience conducting user research, usability testing, and stakeholder interviews.
 </li>
 <li>
 Excellent communication and facilitation skills&mdash;comfortable engaging with senior clients and stakeholders.
 </li>
 <li>
 Ability to balance strategic thinking with detailed execution.
 </li>
 <li>
 Proficiency with design and collaboration tools such as Miro, Figma, Adobe XD, or similar.
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in industries such as healthcare, finance, public sector, or telecommunications.
 </li>
 <li>
 Background in business consulting or design strategy.
 </li>
 <li>
 Familiarity with agile methodologies and product development processes.
 </li>
 <li>
 Master's degree in Service Design, HCI, Business, or a related field.
 </li>
 </ul>
 
 
</div>

Senior Consultant

Adobe

Our Company
 
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
Position Summary
 
The Field Engineering consultant is a customer-facing, technical advisory role that requires providing advisory support to Clients/Implementation Partners for implementing Adobe Campaign solution. This is a client-facing role and requires consultant to gather & understand Client’s unique business requirements and provide expert guidance by sharing best practices & recommendations in building customized solutions to meet Client’s business needs through Adobe Campaign. Consultant also performs quality checks to ensure that the implementation cycle follows industry best practices, flag all technical issues and highlight risks when they arise. Consultant works with Clients to strategize and drive business value from the platform and enable them to adopt & scale-up in their maturity roadmap. It is a technical advisory role which requires a solid technical acumen in digital campaign implementation and involves constant customer interaction.
 What you'll do
 
Be a recognized expert/SME for Adobe internal and regional stakeholders.
 Act as a lead point of contact for any Customer engagement.
 Manage multiple Customer engagements simultaneously.
 Build trusted advisor relationships with our Clients & Implementation Partners.
 Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
 Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
 Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.
 Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.
 Review customized solution design and implementation strategies.
 Validate implementation and follow through on issues until resolved.
 Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
 Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
 Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
 Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
 Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap.
 Light manipulation of JavaScript as needed to customize web analytic solutions.
 Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
 Manage Customer expectations appropriately and keep projects on schedule and within scope.
 Work and collaborate with Adobe internal teams and Client/Implementation Partners.
 Technical writing and PowerPoint presentation creation.
 Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.
 Proactively maintain the highest level of technical expertise by staying current on Adobe DX technologies and solutions through internally and externally available learning opportunities as well as self-study.
 Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.
 What you need to succeed
 6-8 yrs. of overall hands-on experience as a client-facing consultant, working in Digital/Customer Journey Analytics (CJA), Adobe Journey Optimizer (AJO) and ACC implementation or a related field. Must have (CJA) –
 Exposure to creating and managing connections and data views in CJA
 Ability to validate and troubleshoot data from various sources within CJA
 Aware of Adobe Analytics Source Connectors and experience in migrations from Adobe Analytics to CJA.
 Basic understanding of Adobe Experience Platform (AEP) Core concepts or App Services
 Familiarity with WebSDK and MobileSDK implementations
 Basic knowledge of schema and dataset structures in AEP
 Exposure to CJA APIs for automation, data extraction, or integration use cases.
 Must have (AJO) –
 Hands-on experience building customer journey Campaigns, workflows
 Setting up source connectors and ingesting data.
 Understanding of segments in AEP and leveraging these segments in building journey
 Triggering journeys and activations based on segments and profiles.
 Implementing journey automations, actions and messages and integrating with destinations like CRM, email, etc.
 Experience developing, debugging and optimizing workflows, journey.
 Creating journey templates, editing existing ones and deployment
 Experience in Campaign module (batch and triggered)
 Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation and personalization.
 Understanding data structures such as - JSON for representing data in APIs, Data Tables for processing tabular data, Streaming data flows.
 Experience troubleshooting complex technical issues related to APIs, data ingestion, segments, destinations etc.
 Experience in SQL (Oracle / SQL Server / PostgreSQL)
 
Special consideration will be given for –
 
Multi-solution experience in one ore mor AEP App Services – CJA/AJO/CDP.
 Good understanding of integration of Analytics with other Adobe solutions – Analytics, Target, Audience Manager etc. would be plus.
 Should have been in a client facing role in the previous role.
 Solid understanding of online marketing, HTML with Web/Mobile App development experience.
 Strong experience with Tag management solutions, preferably Adobe Launch..
 Strong-to-advanced JavaScript, jQuery, AJAX and Web Services/APIs skills.
 Solid understanding of general business models, concepts and strategies.
 Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)
 Passion for the internet domain and use of technology to solve business problems.
 Exceptional organizational, presentation, and communication skills - both verbal and written.
 Must be self-motivated, responsive, professional and dedicated to customer success.
 Possess an innovative, problem-solving, and solutions-oriented mindset
 Demonstrated ability to learn quickly, be a team player, and manage change effectively.
 Extensive knowledge of Microsoft Office.
 Bachelor's/Master's degree in Computer Science with equivalent work experience.
 Experience presenting in front of various technical and business audiences.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Senior Technical Consultant

Systems Limited

As a Consultant in CX, Design & Strategy, you will help organizations reimagine the future of customer and employee experiences. You’ll blend strategy, design, and innovation to solve complex challenges, working closely with C-suite leaders and cross-functional teams. Your role will involve creating human-centered, accessible solutions that bridge digital and physical experiences, while also driving operational excellence.
 
Responsibilities: 
Partner with senior leadership to define customer-centric strategies and roadmaps that align with business goals.
 
Lead design thinking workshops to uncover insights, frame challenges, and co-create innovative solutions.
 
Reimagine digital journeys and craft intuitive, high-impact UI/UX experiences across touchpoints.
 
Map and optimize service blueprints, aligning front-end interactions with back-end processes for efficiency and delight.
 
Shape and implement future-ready strategies, helping clients embrace new technologies, transform CX, and accelerate growth.
 
Collaborate with diverse internal and external stakeholders to ensure alignment and delivery in agile, iterative cycles.
 
Engage with clients across industries and geographies, requiring both local and international travel.
 
Requirements: 
Strong understanding of customer experience, design thinking, and business strategy.
 
Ability to translate insights into actionable roadmaps and scalable solutions.
 
Experience in facilitating workshops and engaging senior stakeholders.
 
Familiarity with digital transformation, innovation practices, and operational improvement.
 
A client-first mindset, cultural adaptability, and collaborative spirit.

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