customer experience consultant

Tadbeer Leadership Domestic Workers Services

Customer Happiness Consultant<ul><li>for UAEn with Family book</li><li>with or without experience in Tadbeer</li><li>flexible and proactive</li></ul>Key Responsibilities<ul><li>Enter data provided by customers or internal teams with speed and accuracy</li><li>Verify and correct information by comparing it to source documents</li><li>Update existing records to keep data current and correct</li><li>Retrieve customer or account details when needed</li><li>Review source documents for completeness before data entry</li><li>Use keyboards or scanners to input data into the system</li><li>Follow internal procedures and suggest process improvements</li><li>Handle all data with confidentiality and care</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant - UAEn I

Customer Happiness Consultant-UAEnThis role involves handling and entering data quickly and accurately, ensuring our records are always up-to-date and reliable.Requirements:<ul><li>Preferrably UAEn with Family book</li><li>With or without experience in Tadbeer</li><li>willing with flexible shift</li></ul>Key Responsibilities<ul><li>Enter data provided by customers or internal teams with speed and accuracy</li><li>Verify and correct information by comparing it to source documents</li><li>Update existing records to keep data current and correct</li><li>Retrieve customer or account details when needed</li><li>Review source documents for completeness before data entry</li><li>Use keyboards or scanners to input data into the system</li><li>Follow internal procedures and suggest process improvements</li><li>Handle all data with confidentiality and care</li></ul>Qualifications:<ul><li>High attention to detail and accuracy</li><li>Quick typing abilities; familiarity with data entry software is advantageous</li><li>Trustworthy and capable of managing confidential information.</li><li>Proactive and solution-oriented mindset</li><li>Good communication and organizational skills</li><li>Previous experience in data entry or customer service is an advantage</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant-UAEn

Customer Happiness Consultant

MAERSK

<div>The role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. This requires close cooperation with the counterparts in OTCX, TbM, MbM who are executing the majority of the transactional tasks. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk.
Key Responsibilities:
<ul><li>Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk.
</li><li>Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires (including onboarding of customers to the CARE program), amongst others through regular customer visits.
</li><li>Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
</li><li>Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
</li><li>Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost.
</li><li>Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge, actively engaging with OTCX counterparts where relevant.
</li><li>Be fully responsible for customer satisfaction of assigned customers.
</li><li>Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
</li><li>Understand per diem / demurrage implications for containers and its impact on company revenue.
</li><li>Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitor/market intelligence. Feed relevant intelligence back to stakeholders in MbM, ROM, CPM.
</li><li>Remain current on changes in local &amp; foreign rules, internal &amp; external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role.
</li><li>In general, actively seek out and act on continuous improvement opportunities, automation both in relation to customers and internal / external stakeholders.
</li><li>Managing the KPI&rsquo;s.
</li><li>Always behave in a manner consistent with and loyal to the A.P. Moller &ndash; Maersk values.
</li></ul>Required Experience &amp; Skills:
<ul><li>At least 2 years of active commercial experience.
</li><li>Working experience in the shipping industry and/or in customer service environment. 
</li></ul> 
Primary External Stakeholders:
<ul><li>Customers.
</li><li>Authorities as locally relevant.
</li></ul>Primary Internal Stakeholders:
<ul><li>Sales.
</li><li>Finance.
</li><li>Operations.
</li></ul>Personal Competencies:
As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You listen for the opinions of others and act in a diplomatic manner which enables you to relate and build constructive relationships. Customers and colleagues therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and when faced with problems, you look beyond the obvious and work thoroughly to identify the most appropriate solution. You actively seek to understand and learn from your experiences, and you are able to immediately apply the knowledge you have gained. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. The communication style is therefore adapted every time in order to match the needs of the customer.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

CX Consultant

Wesfarmers Industrial & Safety

YOUR OPPORTUNITY We're on the hunt for a new Customer Care Consultant to join our team based in Toowoomba QLD! We are looking for someone who thrives in a fast paced customer service environment, and is passionate about connecting with people. If you enjoy helping customers, solving problems, and working in a team that values safety, service, and operational excellence - we want to hear from you! This is your chance to join an iconic Wesfarmers business in a maximum term contract role for 12 months. We have a fantastic training and career development program for all employees to grow, develop, have fun and make an impact! What You'll Be Doing: <ul> <li>Be the first point of contact for our customers - in person and via phone/email</li> <li>Provide expert advice on our wide range of industrial products</li> <li>Collaborate with internal teams to ensure smooth service delivery</li> <li>Striving for first contact resolution and deliver on relevant service level objectives</li> <li>Uphold our safety standards and contribute to a positive team culture</li> </ul> What You'll Bring: <ul> <li>Previous experience in a customer focused environment</li> <li>Well developed customer service skills with a 'customer first' approach</li> <li>Clear written and verbal communication skills </li><li>Self motivated and proactive mindset to anticipate and problem solve</li> <li>Effective computer skills including Microsoft Office suite</li> <li>Exceptional organisational and time management skills</li> </ul> What's in it for You: <ul> <li>Work/life balance, Monday to Friday role, enjoy your weekends!</li> <li>Effective training and development program</li> <li>Join an iconic Wesfarmers business</li> <li>Highly successful Refer A Friend program - earn up to $2,000 for each referral!</li> <li>Regular team events, celebrations, birthdays, milestones and BBQs</li> <li>Free onsite parking and more!</li> </ul> NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre employment medical assessment involving drug & alcohol testing). Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. OUR STORY Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team. With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.

Customer Care Consultant - Toowoomba

Al Nukhba Center for Employement and services

Looking for experienced Tadbeer Happiness Consultant (Only UAE National).Minimum 1 year experience in tabdeer is mandatory.نبحث عن مستشار سعادة المتعاملين في تدبير من ذوي الخبرة (للمواطنين الإماراتيين فقط). يشترط توفر خبرة لا تقل عن سنة واحدة في تدبير.Job Type: Full-timePay: AED8,000.00 per month

Happiness Consultant (Tadbeer) (Only UAE National)

<div>The role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. This requires close cooperation with the counterparts in OTCX, TbM, MbM who are executing the majority of the transactional tasks. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk.
Key Responsibilities:
<ul><li>Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk.
</li><li>Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires (including onboarding of customers to the CARE program), amongst others through regular customer visits.
</li><li>Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
</li><li>Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
</li><li>Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost.
</li><li>Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge, actively engaging with OTCX counterparts where relevant.
</li><li>Be fully responsible for customer satisfaction of assigned customers.
</li><li>Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
</li><li>Understand per diem / demurrage implications for containers and its impact on company revenue.
</li><li>Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitor/market intelligence. Feed relevant intelligence back to stakeholders in MbM, ROM, CPM.
</li><li>Remain current on changes in local &amp; foreign rules, internal &amp; external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role.
</li><li>In general, actively seek out and act on continuous improvement opportunities, automation both in relation to customers and internal / external stakeholders.
</li><li>Managing the KPI&rsquo;s.
</li><li>Always behave in a manner consistent with and loyal to the A.P. Moller &ndash; Maersk values.
</li></ul>Required Experience &amp; Skills:
<ul><li>Fresh graduate to one-year commercial experience, preferably in customer service.
</li><li>Working experience in the shipping industry and/or in customer service environment.
</li></ul>Primary External Stakeholders:
<ul><li>Customers.
</li><li>Authorities as locally relevant.
</li></ul>Primary Internal Stakeholders:
<ul><li>Sales.
</li><li>Finance.
</li><li>Operations.
</li></ul>Personal Competencies:
As a person you make an effort to understand and support customers and colleagues with issues and problems they may be faced with. You listen for the opinions of others and act in a diplomatic manner which enables you to relate and build constructive relationships. Customers and colleagues therefore see you as trusted partner whom they can rely on for advice and help. You deliberately seek to understand how to navigate within the organization and when faced with problems, you look beyond the obvious and work thoroughly to identify the most appropriate solution. You actively seek to understand and learn from your experiences, and you are able to immediately apply the knowledge you have gained. The decisions you make are based on analysis and application of experience and you provide your partners and colleagues with the information they need in order to succeed. The communication style is therefore adapted every time in order to match the needs of the customer.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Junior CX Consultant

Search 10000+ Customer experience consultant jobs near you this January. New roles added regularly across leading industries. Apply today.