customer experience consultant

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110593</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div><b>
Senior Solutions Consultant</b></div><div>
As a <b>Senior Solutions Consultant</b>, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.</div><div>
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.</div><div></div><div><b><br>
What You&rsquo;ll Be Responsible For</b></div><div></div><div><b>
Discovery &amp; Outcome Alignment</b></div><ul><li><div>
Engage stakeholders to understand business objectives, operational challenges, and success metrics</div></li><li><div>
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers</div></li><li><div>
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)</div></li><li><div>
Help customers understand the organizational and operational impact of modernizing customer experience</div></li></ul><div></div><div><b>
Solution Design &amp; Advisory</b></div><ul><li><div>
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints</div></li><li><div>
Balance innovation with feasibility, scalability, and long-term sustainability</div></li><li><div>
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams</div></li><li><div>
Ensure smooth transition to delivery teams by setting clear expectations and success criteria</div></li></ul><div></div><div><b>
Demonstrations &amp; Value Communication</b></div><ul><li><div>
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration</div></li><li><div>
Excellent in story telling and lead in value selling approach</div></li><li><div>
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way</div></li><li><div>
Adapt messaging for diverse audiences, including executives, business users, and technical teams</div></li><li><div>
Experienced soft skills and objection handling.</div></li><li><div>
Articulate business value and differentiation in the context of customer needs</div></li></ul><div></div><div><b>
Supporting Complex Sales Cycles</b></div><ul><li><div>
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals</div></li><li><div>
Lead or contribute to RFx responses, proposals, and customer presentations</div></li><li><div>
Guide customers through evaluation and decision-making processes</div></li><li><div>
Lead virtual or on-site workshops to build alignment and confidence</div></li><li><div>
Building business cases / ROI models</div></li><li><div>
Quantifying value (cost reduction, containment, CSAT impact)</div></li><li><div>
Partnering with Value Consultants (or doing it themselves)</div></li></ul><div></div><div><b>
Technical Validation &amp; Integration Advisory</b></div><ul><li><div>
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems</div></li><li><div>
Advise on APIs, integrations, data flows, security, and interoperability</div></li><li><div>
Address feasibility, risk, and technical adoption considerations</div></li><li><div>
Support use cases involving AI, automation, analytics, and digital engagement</div></li><li><div>
Coordinate with SME, partners and Product Team.</div></li></ul><div></div><div><b>
Innovation &amp; Thought Leadership</b></div><ul><li><div>
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)</div></li><li><div>
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)</div></li><li><div>
Act as a technical ambassador, showcasing innovative solutions to customers and partners</div></li></ul><div></div><div><b>
Team Collaboration &amp; Leadership</b></div><ul><li><div>
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes</div></li><li><div>
Lead or contribute to virtual deal teams on complex opportunities</div></li><li><div>
Share knowledge, mentor peers, and contribute to team best practices</div></li><li><div>
Operate with a high degree of autonomy while managing multiple priorities</div></li><li><div>
Co-selling and co-designing solutions</div></li></ul><div></div><div><b>
What We&rsquo;re Looking For</b></div><div>
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.</div><div></div><div><b>
Required Experience</b></div><ul><li><div>
Excellent communication &amp; presentation skills in both Arabic and English</div></li><li><div>
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles</div></li><li><div>
Experience supporting enterprise or complex SaaS / cloud evaluations</div></li><li><div>
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms</div></li><li><div>
Solid technical foundation across networking, security, and software systems</div></li><li><div>
Proven ability to communicate effectively with both business and technical audiences</div></li><li><div>
Experience collaborating across sales, product, and delivery teams</div></li><li><div>
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO</div></li><li><div>
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes</div></li></ul><div></div><div><b>
Preferred Experience</b></div><ul><li><div>
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms</div></li><li><div>
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases</div></li><li><div>
Hands on Demo, POC is a plus.</div></li><li><div>
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems</div></li><li><div>
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)</div></li><li><div>
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus</div></li><li><div>
Strong workshop facilitation, presentation, and stakeholder management skills</div></li><li><div>
Familiarity with CcaaS ecosystem</div></li><li><div>
Experience working with system integrators, partners, or BPO providers</div></li><li><div>
Leading competitive differentiation conversations</div></li><li><div>
Experience with cloud migration strategies &amp; Change management considerations</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div><b>
About Genesys:</b></div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div><b>
Reasonable Accommodations:</b></div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Solution Consultant

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 5 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110537</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div><b>
Senior Solutions Consultant</b></div><div>
As a <b>Senior Solutions Consultant</b>, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.</div><div>
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.<br>
Focused Territory = North Africa</div><div></div><div><b>
What You&rsquo;ll Be Responsible For</b></div><div></div><div><b>
Discovery &amp; Outcome Alignment</b></div><ul><li><div>
Engage stakeholders to understand business objectives, operational challenges, and success metrics</div></li><li><div>
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers</div></li><li><div>
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)</div></li><li><div>
Help customers understand the organizational and operational impact of modernizing customer experience</div></li></ul><div></div><div><b>
Solution Design &amp; Advisory</b></div><ul><li><div>
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints</div></li><li><div>
Balance innovation with feasibility, scalability, and long-term sustainability</div></li><li><div>
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams</div></li><li><div>
Ensure smooth transition to delivery teams by setting clear expectations and success criteria</div></li></ul><div></div><div><b>
Demonstrations &amp; Value Communication</b></div><ul><li><div>
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration</div></li><li><div>
Excellent in story telling and lead in value selling approach</div></li><li><div>
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way</div></li><li><div>
Adapt messaging for diverse audiences, including executives, business users, and technical teams</div></li><li><div>
Experienced soft skills and objection handling.</div></li><li><div>
Articulate business value and differentiation in the context of customer needs</div></li></ul><div></div><div><b>
Supporting Complex Sales Cycles</b></div><ul><li><div>
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals</div></li><li><div>
Lead or contribute to RFx responses, proposals, and customer presentations</div></li><li><div>
Guide customers through evaluation and decision-making processes</div></li><li><div>
Lead virtual or on-site workshops to build alignment and confidence</div></li><li><div>
Building business cases / ROI models</div></li><li><div>
Quantifying value (cost reduction, containment, CSAT impact)</div></li><li><div>
Partnering with Value Consultants (or doing it themselves)</div></li></ul><div></div><div><b>
Technical Validation &amp; Integration Advisory</b></div><ul><li><div>
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems</div></li><li><div>
Advise on APIs, integrations, data flows, security, and interoperability</div></li><li><div>
Address feasibility, risk, and technical adoption considerations</div></li><li><div>
Support use cases involving AI, automation, analytics, and digital engagement</div></li><li><div>
Coordinate with SME, partners and Product Team.</div></li></ul><div></div><div><b>
Innovation &amp; Thought Leadership</b></div><ul><li><div>
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)</div></li><li><div>
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)</div></li><li><div>
Act as a technical ambassador, showcasing innovative solutions to customers and partners</div></li></ul><div></div><div><b>
Team Collaboration &amp; Leadership</b></div><ul><li><div>
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes</div></li><li><div>
Lead or contribute to virtual deal teams on complex opportunities</div></li><li><div>
Share knowledge, mentor peers, and contribute to team best practices</div></li><li><div>
Operate with a high degree of autonomy while managing multiple priorities</div></li><li><div>
Co-selling and co-designing solutions</div></li></ul><div></div><div><b>
What We&rsquo;re Looking For</b></div><div>
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.</div><div></div><div><b>
Required Experience</b></div><ul><li><div>
Excellent communication &amp; presentation skills in both French and English</div></li></ul><ul><li><div>
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles</div></li><li><div>
Experience supporting enterprise or complex SaaS / cloud evaluations</div></li><li><div>
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms</div></li><li><div>
Solid technical foundation across networking, security, and software systems</div></li><li><div>
Proven ability to communicate effectively with both business and technical audiences</div></li><li><div>
Experience collaborating across sales, product, and delivery teams</div></li><li><div>
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO</div></li><li><div>
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes</div></li></ul><div></div><div><b>
Preferred Experience</b></div><ul><li><div>
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms</div></li><li><div>
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases</div></li><li><div>
Hands on Demo, POC is a plus.</div></li><li><div>
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems</div></li><li><div>
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)</div></li><li><div>
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus</div></li><li><div>
Strong workshop facilitation, presentation, and stakeholder management skills</div></li><li><div>
Familiarity with CcaaS ecosystem</div></li><li><div>
Experience working with system integrators, partners, or BPO providers</div></li><li><div>
Leading competitive differentiation conversations</div></li><li><div>
Experience with cloud migration strategies &amp; Change management considerations</div></li><li><div>
Languages: Arabic and Darija knowledge is a plus</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div><b>
About Genesys:</b></div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div><b>
Reasonable Accommodations:</b></div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

NiCE

<div><div><p>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><div><p><b>
Principal AI Consultant, Financial Services, AI COE</b></p>
<p><b>
Role Summary</b></p>
<p>
NiCE is seeking a Principal AI Consultant to bring deep financial industry expertise into our AI Center of Excellence.</p>
<p>
This is a principal-level individual contributor role for a senior Financial Services expert with significant experience in customer operations, contact center environments, digital servicing, CX transformation, and the practical application of AI in service organizations. This is not a technical AI engineering role. It is an industry SME role focused on helping NiCE and our customers apply AI in ways that are operationally relevant, credible, and aligned to business goals.</p>
<p>
You will serve as a trusted advisor to internal teams and enterprise customers, bringing expert knowledge of Financial Services operations, service journeys, automation opportunities, customer expectations, regulatory sensitivity, and industry trends. You will help connect NiCE AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI to the realities of Financial Services environments and identify where AI can improve efficiency, service quality, employee productivity, and customer experience.</p>
<p><b>
Key Responsibilities</b></p>
<p><b>
Act as the Financial Services SME</b></p>
<ul>
<li>Serve as the primary Financial Services subject matter expert within the AI Adoption COE</li>
</ul><ul><li>Bring deep understanding of Financial Services operations, customer journeys, business processes, and operating models into internal and customer-facing conversations</li>
</ul><ul><li>Help internal teams speak credibly to Financial Services priorities, service challenges, and transformation opportunities</li>
</ul>
<p><b>Advise on AI Use Cases, Journeys, and Value</b></p>
<ul>
<li>Identify high-value opportunities for AI across Financial Services service environments, including account servicing, lending, collections, fraud-related servicing, claims, policyholder support, and digital self-service</li>
</ul><ul><li>Advise on where AI can automate workflows, augment employees, reduce friction, and improve customer experience</li>
</ul><ul><li>Connect NiCE AI capabilities to business goals, contact center KPIs, and operational improvement opportunities</li>
</ul><ul><li>Help customers and internal teams understand practical considerations for AI adoption in trust-sensitive and regulated environments</li>
</ul>
<p><b>Support Strategic Customer and Internal Engagements</b></p>
<ul>
<li>Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor</li>
</ul><ul><li>Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations</li>
</ul><ul><li>Help shape practical, high-impact AI narratives for Financial Services customers</li>
</ul>
<p><b>Raise Industry Readiness Across NiCE</b></p>
<ul>
<li>Educate consultants, leaders, and cross-functional teams on Financial Services trends, service models, AI opportunities, and operational realities</li>
</ul><ul><li>Contribute to industry playbooks, messaging, point of view content, and best practices</li>
</ul><ul><li>Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders</li>
</ul>
<p><b>Success Measures</b></p>
<p><b>
Success in this role will be measured by:</b></p>
<ul>
<li>Improved industry credibility in Financial Services customer engagements</li>
</ul><ul><li>Stronger alignment between NiCE AI solutions and Financial Services customer priorities</li>
</ul><ul><li>Higher quality industry-specific adoption strategies, use case recommendations, and executive narratives</li>
</ul><ul><li>Increased internal readiness and fluency in Financial Services and AI-related conversations</li>
</ul><ul><li>Meaningful contribution to customer outcomes, workflow improvement, and AI value realization</li></ul><br>
<p></p>
<p><b>
Required Qualifications</b></p>
<ul>
<li>12+ years of experience in Financial Services operations, contact center leadership, CX transformation, digital servicing, consulting, or industry advisory</li>
</ul><ul><li>Deep expertise in one or more Financial Services segments such as banking, lending, mortgage servicing, insurance, wealth management, fintech, or financial BPO</li>
</ul><ul><li>Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases within Financial Services service or operations environments</li>
</ul><ul><li>Strong understanding of customer service and contact center operations in Financial Services environments</li>
</ul><ul><li>Strong knowledge of customer journeys, service processes, and common friction points in regulated or trust-sensitive environments</li>
</ul><ul><li>Ability to connect business priorities to KPIs such as AHT, ACW, FCR, containment, CSAT, productivity, and cost-to-serve</li>
</ul><ul><li>Strong executive communication, facilitation, and consulting skills</li>
</ul><ul><li>Proven ability to influence senior stakeholders and act as a trusted advisor</li>
</ul><ul><li>Willingness to travel as needed</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Experience working with large enterprise Financial Services organizations</li>
</ul><ul><li>Experience in contact center transformation, self-service, workflow redesign, or operational excellence</li>
</ul><ul><li>Familiarity with NiCE, Genesys, Five9, or similar platforms</li>
</ul><ul><li>Experience helping organizations evaluate, adopt, or optimize AI in service environments</li>
</ul><ul><li>Understanding of responsible AI considerations in Financial Services environments</li>
</ul></div><div><p><b><i>
About NiCE
</i></b></p><p><i>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
</i></p><p><i>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
</i></p><p><i>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</i></p></div></div><p></p>

Principal AI Consultant, Financial Services (AI COE)

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p><p>
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p><p>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.</p><p>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p><b><br>
What you'll be doing</b>
 </p><p>At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
</p><ul><li><p>You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
</p></li><li><p>Drive client relationships within an omni-channel approach
</p></li><li><p>Provide pre-buying feedback on products
</p></li><li><p>Drive eNPS through people experience initiatives and culture
</p></li><li><p>Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
</p></li><li><p>Ensure click and collect are conducted within SLAs (Service-level agreement)
</p></li><li><p>Ensure customer data is properly captured in adherence to marketing team requirements
</p></li><li><p>Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
</p></li><li><p>Support with in-store marketing events and activations
</p></li><li><p>Keep abreast of all brand social media activities and campaigns
</p></li><li><p>Drive sell-throughs within the store
</p></li><li><p>Support in-store CX initiatives
</p></li><li><p>Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
</p></li></ul><p><b>What you'll need to succeed
</b></p><ul><li><p>2 Years of experience in Luxury Fashion Brand.
</p></li><li><p>Intermediate / Fluent English Language.
</p></li></ul><p><b>What we can offer you</b>
</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Fashion Consultant - Jacquemus (Jawharat, Jeddah Mall)

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 At Chalhoub we express the exceptional! As a Luxury Technology Consultant, you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
 <br/>
 <br/>
 <ul>
  <li>
   You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
  </li>
  <li>
   Drive client relationships within an omni-channel approach
  </li>
  <li>
   Provide pre-buying feedback on products
  </li>
  <li>
   Drive eNPS through people experience initiatives and culture
  </li>
  <li>
   Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
  </li>
  <li>
   Ensure click and collect are conducted within SLAs (Service-level agreement)
  </li>
  <li>
   Ensure customer data is properly captured in adherence to marketing team requirements
  </li>
  <li>
   Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
  </li>
  <li>
   Support with in-store marketing events and activations
  </li>
  <li>
   Keep abreast of all brand social media activities and campaigns
  </li>
  <li>
   Drive sell-throughs within the store
  </li>
  <li>
   Support in-store CX initiatives
  </li>
  <li>
   Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication skills
  </li>
  <li>
   Previous Experience in Retail (Fashion, jewellery, Accessories, Technology
  </li>
  <li>
   2 years' experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Consultant Luxury Tech - Riyadh Park

سواعد للتوظيف | Sawaid Recruitment

<div>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  You will be responsible for designing, analyzing, and improving end-to-end customer journeys across all touchpoints. This role focuses on identifying pain points, optimizing processes, and driving initiatives that enhance overall customer satisfaction and loyalty.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Design and maintain customer journey maps across key products and services.
  </li>
  <li>
   Analyze customer data, feedback, and behavioral insights to identify improvement opportunities.
  </li>
  <li>
   Identify pain points, service gaps, and moments of truth in the customer journey.
  </li>
  <li>
   Collaborate with cross-functional teams to implement CX improvements.
  </li>
  <li>
   Develop and standardize customer experience frameworks, guidelines, and best practices.
  </li>
  <li>
   Monitor and report on CX performance metrics and trends.
  </li>
  <li>
   Lead or support CX transformation initiatives and projects.
  </li>
  <li>
   Conduct workshops and stakeholder sessions to align on customer-centric strategies.
  </li>
  <li>
   Ensure consistency of experience across all customer touchpoints.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
  </li>
  <li>
   2-5 years of experience in Customer Experience, Quality, or similar roles.
  </li>
  <li>
   Practical understanding of customer journey mapping methodologies and tools.
  </li>
  <li>
   Knowledge in measuring and analyzing customer satisfaction metrics (CSAT - NPS - CES).
  </li>
  <li>
   Strong analytical skills with ability to interpret data and insights.
  </li>
  <li>
   CCXP or Lean Six Sigma (Green Belt) certification is highly preferred.
  </li>
 </ul>
</div>


Customer Experience Quality Specialist

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 Snoonu&rsquo;s Customer Experience Strategy &amp; Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants. We use data to design better journeys, identify friction points, and scale operational excellence. We work closely with Product, Support, Engineering, and Growth teams to ensure every customer interaction builds trust and loyalty.
 <br/>
 <br/>
 We&rsquo;re seeking a
 <strong>
  Customer Experience Analyst
 </strong>
 who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 <br/>
 <br/>
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 <strong>
  Root Cause &amp; Issue Analytics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
  </li>
  <li>
   Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
  </li>
  <li>
   Develop frameworks to categorize and quantify the impact of systemic CX issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Retention &amp; Churn Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze customer lifecycle data to understand key drop-off points and churn predictors.
  </li>
  <li>
   Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
  </li>
  <li>
   Identify cohorts at risk and provide insights for lifecycle interventions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioral Segmentation &amp; Journey Mapping
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
  </li>
  <li>
   Design and run analyses to evaluate the impact of experiments and personalization efforts.
  </li>
  <li>
   Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Insight Delivery &amp; Stakeholder Influence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
  </li>
  <li>
   Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
  </li>
  <li>
   Support the continuous improvement of CX KPIs and feedback loops.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
  </li>
  <li>
   Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
  </li>
  <li>
   Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
  </li>
  <li>
   Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
  </li>
  <li>
   Ability to manipulate and analyze large datasets to find actionable insights.
  </li>
  <li>
   Strong problem-solving skills and a hypothesis-driven approach to analysis.
  </li>
  <li>
   Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
  </li>
  <li>
   A growth mindset and curiosity about customer behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✨ Bonus Points If You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
  </li>
  <li>
   Background in experimentation (A/B testing, test vs. control).
  </li>
  <li>
   Familiarity with customer segmentation, recommender systems, or churn modeling.
  </li>
  <li>
   Not required, but needed for plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 <br/>
 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 <br/>
 <br/>
 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed
 </strong>
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 <br/>
 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 <br/>
 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 <br/>
 <br/>
 <strong>
  🏅Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 <br/>
 <br/>
 <strong>
  🚀 Work Smart and Deliver Results
 </strong>
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 <br/>
 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Global Vibes
 </strong>
 &ndash; Collaborate with a worldwide crew.
 <br/>
 <br/>
 <strong>
  🧠 Brain Boosters
 </strong>
 &ndash; Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 🚒
 <strong>
  Builder&rsquo;s Playground
 </strong>
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 🏝️
 <strong>
  Flexible Time Off
 </strong>
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 <br/>
 <br/>
 🛠️
 <strong>
  Agile Everything
 </strong>
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 <br/>
 <br/>
 <strong>
  Great Place to Work&reg; Certified
  <br/>
  <br/>
 </strong>
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 <br/>
 <br/>
 <strong>
  Certified for Excellence
  <br/>
  <br/>
 </strong>
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 <br/>
 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Customer Experience Analyst

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