customer experience coordinator

DC PUBLIC LIBRARY

<div><div><div><div>JOB SUMMARY
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences. 
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. 
MAJOR DUTIES AND RESPONSIBILITIES<ul><li>
Coordinate and oversee the implementation of DCPL&rsquo;s Language Access Program.</li><li>
Provide subject matter expertise on the agency&rsquo;s compliance with the Language Access Act.</li><li>
Provide central coordination and technical assistance to the agency in its implementation of the provisions of the Language Access Act.</li><li>
Report on the progress of DCPL&rsquo;s Biennial Language Access Plan (BLAP), showing the agency&rsquo;s progress towards achieving its language access plan objectives, at the end of each official quarter of the fiscal year, or as otherwise required by the agency.</li><li>
Provide central coordination and oversight of the agency&rsquo;s Bilingual Staff Certification program.</li><li>
Receive reports of alleged violations of the Language Access Act from individuals, consultative agencies, or other organizations, and report them to the Director of Customer Experience as they are received.</li><li>
Ensure DCPL is in compliance with the Language Access Act, including the placement of appropriate signage informing customers of the availability of translation services through the official Language Access Line.</li><li>
Develop and submit quarterly and annual reports.</li><li>
Develop DCPL&rsquo;s Language Access plan.</li><li>
Serve as DCPL&rsquo;s liaison with the Mayor&rsquo;s Office on Language Access Services and the Mayor&rsquo;s constituent services offices, including the Mayor&rsquo;s Offices on Latino Affairs, African Affairs, Asian Affairs, and Caribbean Affairs.</li><li>
Conduct language access and cultural sensitivity training, including training on communication skills and customer service techniques for interactions with customers of various cultural backgrounds.</li><li>
Ensure that the cultural nuances of DCPL&rsquo;s diverse multicultural community are taken into consideration in the agency&rsquo;s customer experience strategies, customer education campaigns, community engagement, and other public-facing initiatives.</li><li>
Collaborate with DCPL&rsquo;s Communications Team to ensure DCPL&rsquo;s communications materials and campaigns, including print, electronic, social media and websites, resonate with a culturally diverse audience.</li><li>
Create and maintain a process for ongoing engagement with stakeholders in the District&rsquo;s Multicultural Community.</li><li>
Convene and lead DCPL&rsquo;s Multicultural Advisory Committee &ndash; a team of internal and external stakeholders who will guide and support outreach to the agency&rsquo;s multicultural customer base, including Diaspora organizations and Embassies.</li><li>
Advise DCPL&rsquo;s Events and Exhibits, Public Services, Adult Learning, and other departments throughout the agency, in the design of programs, exhibits, and events that reflect the District&rsquo;s cultural diversity.</li><li>
Support the Director of Customer Experience in customer journey mapping, monitoring, and measuring the quality of the agency&rsquo;s customer service delivery, customer data collection, identifying trends and patterns in customer feedback, evaluating customer-facing processes throughout the agency, and making recommendations for process improvements.</li><li>
Collaborate with the Communications and Collections Departments to design collection display standards and develop a collection display calendar.</li><li>
Performs other related duties as assigned.</li></ul> 
 MINIMUM QUALIFICATION REQUIREMENTS<ul><li>
Bachelor's degree in Business Administration from an accredited college and/or university</li><li>
1-2 years of experience in Customer Service or Customer Experience Role in a public sector/government environment</li><li>
1-2 years of experience in developing customer education campaigns</li><li>
1-2 years of experience in conducting language access, cultural sensitivity, and customer service training</li><li>
Comprehensive knowledge of Language Access Compliance and/or working with culturally diverse community stakeholders throughout the District.</li><li>
Excellent skills in verbal, written, and interpersonal communications, including the ability to persuade, motivate, and make public presentations; to work in a dynamic, people-centered role, such as customer service, community engagement, or public relations.</li><li>
Bilingual: Fluent in Spanish</li><li>
Comprehensive knowledge of adult learning techniques and methods in order to implement needs assessments, to conduct training, and to conduct follow-up to determine the transfer of training.</li><li>
Demonstrated ability to work successfully in complex, fast-paced environments.</li><li>
Ability to exercise sound judgement in problem-solving, without close supervision.</li><li>
Perform relevant work at the next lower grade level of CS 12 for a minimum of a year, incumbent cannot currently be serving a probationary period - Applicable to district government employees only</li></ul>
Preferred<ul><li>
Bachelor's Degree in Communications Studies or Journalism</li><li>
Advanced Spanish language proficiency or Native Spanish Speaker</li><li>
3 -5 years of experience in multicultural customer engagement</li><li>
3 -5 years of experience in a Customer Service or Customer Experience Role in a public sector/government environment in the DC Metro-area</li><li>
3 -5 years of experience in developing and implementing customer education campaigns for multicultural communities in the DC Metro-area</li><li>
3 -5 years of experience in conducting language access, cultural sensitivity, and customer service training in the DC-Metro area</li></ul> 
LICENSES AND CERTIFICATIONS
The candidate must successfully pass the Language Proficiency Test (LPT) with a score of at least 3+ or &ldquo;High Intermediate +&rdquo; on the standard 1-5 scale within the first 180 days of their effective date of hire and remain certified during the duration of the appointment. 
WORKING CONDITIONS/ENVIRONMENT
The work is, generally, sedentary in nature; however, there may be local travel (within the District) to meetings, events, and activities, as well as walking, standing, and bending. 
DISTRICT REFERENCE CHECK
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the district government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration. 
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening. 
ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening. 
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Full-Time Appointment
Tour of Duty/Schedule: This position primarily works during standard business hours with flexibility to perform duties during evenings and weekends to support operational needs.
Collective Bargaining Unit: This position is covered under a collective bargaining agreement.
Promotion Potential &ndash; None
Appointed Salary - The selected incumbent will be appointed at the appropriate salary rate of CS 13 based on the DPM's guidelines.
Budgeted Salary - This position is budgeted for a minimum salary of $106,763 to a maximum salary of $120,451. 
IMPORTANT NOTE: We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. Meeting the qualifications and/or passing the screening does not warrant an interview automatically. 
RESIDIENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. 
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave, and will be covered under the District of Columbia government's retirement plan. However, if the selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. 
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.</div></div></div></div>

Multicultural Customer Experience Coordinator

North Winds Heating & Cooling, Inc.

Job Summary We are seeking a dedicated, organized, and detail-oriented Client Experience Coordinator to join our dynamic team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to handle various tasks in a fast-paced environment. Familiarity with office tasks, typing, phone systems, and Microsoft programs is highly desirable. Includes outbound calling clients to maintain a complete schedule.Duties<ul><li>Respond to customer inquiries via phone, email, and chat in a timely manner.</li><li>Use software to enter customer data and provide accurate information.</li><li>Assist in coordinating schedule of technicians.</li><li>Maintain accurate records through data entry and ensure all information is up-to-date.</li><li>Communicate effectively with clients and team.</li><li>Collaborate with team members to resolve issues and improve customer satisfaction.</li><li>Provide support for logistics operations, ensuring smooth execution of services we provide.</li></ul>Qualifications<ul><li>High school diploma or equivalent; additional education in customer service or organization is a plus.</li><li>Proven experience in customer service or related fields.</li><li>Proficient in using phone systems, data entry/dispatching software.</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously.</li><li>Excellent verbal and written communication skills; ability to convey information clearly and effectively.</li><li>Ability to work collaboratively in a team environment while also being self-motivated.</li></ul>If you are passionate about providing outstanding customer service and thrive in a collaborative setting, we encourage you to apply for this exciting opportunity.Job Type: Full-timePay: $18.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Okemos, MI 48864 (Required)</li></ul>Ability to Relocate:<ul><li>Okemos, MI 48864: Relocate before starting work (Required)</li></ul>Work Location: In person

Customer Experience Coordinator/Dispatcher

Aviary

<div>Patient Experience Coordinator - Contractor Only

Job Title: Patient Experience Coordinator

Classification: Part Time/1099 Contractor

Work Structure: Fully Remote

Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET

Team: Clinical Operations

Reporting to: Senior Manager, Cardiac Rehab

Location: United States

Compensation: $18-$21 per hour *(based upon level of experience) 


What we're looking for

Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Experience Coordinator to provide exceptional support to our patients and providers to ensure sessions are completed without any issue. 


Responsibilities
<ul>
<li>Schedule patient sessions and provide reminders about upcoming sessions</li>
<li>Complete task tickets as assigned to ensure patient schedules are accurate</li>
</ul>
through the duration of their time with Aviary Health
<ul>
<li>Communicate with providers and other care team members about patient scheduling delays or changes</li>
<li>Engage with patients using chat system, email, video conference, and phone</li>
<li>Educate patient about program offerings and use of the Aviary Health app</li>
<li>Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient's personal device</li>
<li>Collect regular feedback from patients and share insights with the Operations Team</li></ul> 


Your Past Experience
<ul>
<li>1-3 years of customer support experience</li>
<li>Preferred 1+ years of healthcare experience</li>
<li>Tech support background</li>
<li>Experience with Android and Apple operating systems</li>
<li>Excellent verbal communication skills</li>
<li>Excellent writing skills</li>
<li>Patient scheduling</li>
<li>Excellent attention to detail</li>
<li>Organized; strong ability to prioritize work appropriately and manage time</li>
</ul>
Requirements
<ul>
<li>Quiet workspace with consistent, high-speed internet access</li>
<li>Reliable computer with headphones/headset if needed</li>
<li>Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)</li></ul> 

<ul><li>Note: This is a 1099 contractor position</li></ul></div>

Customer/ Patient Experience Coordinator- Contract

Smart emy

Are you creative, outgoing, and love working with people and puppies?This role combines social media, event planning, content creator and in-store customer interaction in a fun, fast-paced environment.Base pay of $16-$17 per hour PLUS additional earning opportunities through bonuses, event incentives, and commission. Target range $38,000-$50,000.What You&rsquo;ll Do<ul><li>Plan and coordinate in-store and mall events (puppy yoga, educational sessions, amateur puppy photos, promotions, community events)</li><li>Build relationships with mall management and local businesses</li><li>Create and post social media content (photos, videos, reels, stories)</li><li>Capture daily content in-store (puppies, customers, behind-the-scenes)</li><li>Manage and send email and text campaigns to our customer database</li><li>Engage with customers in-store, answer questions, and create a welcoming experience</li><li>Help guide families through the process of finding the right puppy when needed</li><li>Maintain a clean, organized, and positive store environmen.</li></ul>What We&rsquo;re Looking For<ul><li>Outgoing, friendly, and comfortable talking to people</li><li>Organized and able to follow through on tasks</li><li>Creative eye for content and social media</li><li>Comfortable using (or learning) email/text marketing systems</li><li>Reliable and consistent&mdash;this role requires follow-through</li><li>Comfortable being part of a sales-focused retail environment</li><li>Retail or customer service experience preferred</li></ul>Compensation<ul><li>$16-$18 per hour</li><li>Weekly social media performance bonuses</li><li>Event-based bonuses</li><li>Monthly team performance bonuses</li><li>Light sales commission opportunities</li><li>Target range $35,000-$50,000</li></ul>Schedule<ul><li>Flexible schedule including nights and weekends</li><li>Full time</li></ul>Why Join Us<ul><li>Work in a fun, fast-paced environment surrounded by puppies</li><li>Be part of a growing business with room for advancement</li><li>Creative freedom to bring your ideas to life</li><li>Opportunity to grow into a leadership or marketing role</li></ul>LocationOrange Park Mall &ndash; Orange Park, FLHow to ApplyPlease apply with your resume and (if available) links to any social media accounts or content you&rsquo;ve created.Bonus: Include a short paragraph with one event idea or social media idea you would try for our store.Job Type: Full-timePay: $16.00 - $22.00 per hourBenefits:<ul><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li><li>Tuition reimbursement</li></ul>Experience:<ul><li>Content creation/Social Media: 1 year (Preferred)</li><li>Promotions/Outreach: 1 year (Preferred)</li><li>Retail Sales : 1 year (Preferred)</li></ul>Work Location: In person

Customer Experience & Marketing Coordinator (Events, Social Media, In-Store Engagement)

Good Tidings PHC

GOOD TIDINGS HEATING, COOLING &amp; PLUMBINGDigital Marketing / Growth Hacker &amp; Customer Experience Coordinator $25&ndash;$30/hr | Full-Time | Growth Track OpportunityThis is an exciting time at Good Tidings.After 35+ years of serving our community, we are entering a new phase&mdash;expanding and building toward national franchising. That means new systems, new opportunities, and a team that&rsquo;s growing with intention.We&rsquo;re looking for ONE highly organized, detail-driven professional who wants more than just a job&mdash;you want to be part of building something.This is not just an admin role.You will sit at the center of our customer experience and digital presence&mdash;helping ensure our marketing, communication, and operations all stay aligned and moving forward.What this role really is: You are the connective hub between our existing customers and field team, our franchise marketing efforts, social media presence, future customers, call center team, and our expanding network of locations.Just as important&mdash;you are a voice of the company. A positive, people-first, fun-loving energy must come through clearly on every call and interaction. Customers should feel taken care of the moment you pick up the phone.What you&rsquo;ll be responsible for:<ul><li>Supporting and coordinating digital marketing efforts (reviews, online presence, digital campaign support)</li><li>Managing inbound calls and customer communication with professionalism and warmth</li><li>Keeping jobs and internal communication on track</li><li>Supporting the call center team to ensure a smooth, consistent customer experience</li></ul>What we&rsquo;re looking for:<ul><li>Positive, upbeat, and genuinely people-oriented personality</li><li>Strong communication skills&mdash;especially over the phone</li><li>Highly organized and detail-driven</li><li>Ability to multitask and stay composed in a fast-moving environment</li><li>Minimum typing speed of 45 WPM</li></ul>Schedule:<ul><li>Monday&ndash;Friday: 11:00 AM &ndash; 7:00 PM</li><li>Saturday: 7:00 AM &ndash; 1:00 PM</li></ul>Why this role is different: We are a family-owned company built on systems, integrity, and high standards&mdash;and now we&rsquo;re scaling.<ul><li>No chaos, no constant fire drills</li><li>Clear processes with room to improve and grow</li><li>A team that takes pride in doing things right with integrity</li><li>Real opportunity to grow as we expand into new markets</li></ul>You won&rsquo;t just be maintaining&mdash;you&rsquo;ll be helping us build what comes next.What you get:<ul><li>$25&ndash;$30/hr (based on experience)</li><li>Stable, year-round position</li><li>Health, dental, and vision insurance</li><li>Opportunity to grow with a company expanding beyond its current footprint</li><li>Great Coffee!</li></ul>If you&rsquo;re someone who brings great energy, loves working with people, and wants to grow with a company on the rise&mdash;we&rsquo;d love to meet you.Visit: www.goodtidingscomfort.comhttps://goodtidingscomfort.wistia.com/medias/h9drh4vdhzPay: $25.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Digital Marketer / Growth Hacker

NSTXL

<div>About NSTXL:
The National Security Technology Accelerator (NSTXL) harvests innovative technology from the commercial and non-defense marketplace, transforming government innovation while decreasing costs, compressing timelines, and improving outcomes. We offer a unique and simplified approach to rapidly developing, demonstrating, and assessing prototypes that address various operational and installation needs, from individual Warfighter technology to large-scale installation projects. NSTXL supports technology delivery to the Department of Defense by serving as a one-stop shop to match government requirements with innovative private-sector and academic solutions. 
NSTXL is creating an ecosystem of innovators to collaborate and bring next-generation technologies to the end-user. Our OTAs have over 900 members from corporate, non-profit, educational, and financial institutions. For these members, NSTXL offers opportunities to bid on government contracts, education and training, and live/virtual forums on various topics. 
Job Description:
The Member Experience Coordinator plays a key role in delivering a high-quality, engaging, and seamless experience for our members. This position is ideal for someone who thrives at the intersection of customer experience, operations, and data&mdash;bringing both a people-first mindset and strong attention to detail. 
In this role, you will serve as a primary point of contact for members, supporting them through onboarding, ongoing engagement, and day-to-day needs. You&rsquo;ll help shape meaningful interactions through one-on-one support, webinars, and community initiatives, while also ensuring the accuracy and integrity of member data that powers our programs. 
If you enjoy building relationships, solving problems, and contributing to a growing, mission-driven organization, this role offers a dynamic opportunity to make a measurable impact on the member experience. 
Essential Duties and Responsibilities<ul><li>
Member Support and Engagement</li><li>
Serve as a primary point of contact for member inquiries across email, phone, and chat</li><li>
Provide timely, accurate responses and resolution to member needs</li><li>
Lead onboarding for new members through one-on-one support and scalable onboarding programs</li><li>
Support ongoing member engagement through communications, webinars, and community initiatives</li><li>
Moderate and maintain active participation within member communities</li></ul>
Membership Operations<ul><li>
Manage membership applications, approvals, account setup, and renewals</li><li>
Maintain accurate member records, including points of contact, certifications, and company information</li><li>
Ensure consistency across all membership workflows and processes</li><li>
Track and manage support cases, escalating issues when appropriate</li></ul>
CRM and Data Management<ul><li>
Maintain data accuracy within CRM systems across all member records</li><li>
Manage and optimize CRM properties and workflows supporting the member lifecycle</li><li>
Ensure data integrity across reporting, communications, and operational processes</li></ul>
Programs, Events, and Communications<ul><li>
Support planning and execution of virtual and in-person member events</li><li>
Maintain the membership portal and events calendar</li><li>
Contribute to member communications, including emails, reports, FAQs, and guides</li><li>
Represent the organization at conferences and trade shows, engaging prospective members</li></ul>
Reporting and Insights<ul><li>
Compile and support reporting on weekly, monthly, and quarterly program metrics</li></ul><ul><li>
Conduct member surveys and analyze results</li><li>
Translate findings into clear insights to support program improvements</li></ul>
Additional Responsibilities<ul><li>
Support membership and marketing initiatives as needed</li></ul>
Travel:<ul><li>
Travel for this position is estimated up to 15%</li></ul>
Equal Opportunity Employer:
NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. 
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Communications, Marketing, or related field (or equivalent experience)</li><li>
Experience with CRM platforms (Salesforce, HubSpot) and Microsoft Office Suite</li><li>
Strong customer-first mindset with a passion for delivering excellent service</li><li>
Excellent written and verbal communication skills</li><li>
Highly organized with strong attention to detail, especially in data and process management</li><li>
Ability to manage multiple priorities and meet deadlines in a fast-paced environment</li><li>
Collaborative and team-oriented, with the ability to work cross-functionally</li><li>
Strong interpersonal skills with the ability to build and maintain relationships</li><li>
Ability to analyze data and translate insights into meaningful stories or recommendations</li></ul> 
Preferred Skills/Experience<ul><li>
Experience in a membership, customer service, or support-focused role</li><li>
Experience with design tools such as Canva or Adobe Creative Suite</li></ul> 
What We Offer:
We strive to be one of the best places to work in America. We offer competitive salaries and benefits that include:<ul><li>
Health Insurance: Medical and dental &ndash; company pays 90% of premiums for individual coverage and for family coverage</li><li>
Vision Insurance: Fully covered</li><li>
Retirement Plans: 401(k) with employer match up to 4%</li><li>
Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation</li><li>
Other:</li><li><div><ul><li>
Basic Life &amp; AD&amp;D policy company paid</li><li>
Voluntary Life</li><li>
Flexible &amp; remote work structure</li><li>
Wellness reimbursement plan &amp; mental health support</li><li>
Community sponsorships</li><li>
Donation matching</li><li>
Professional development allowance</li></ul></div></li></ul>
If you need any accommodation for the interview process, please let us know when we contact you.
We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We are currently only open to remote employees residing in the following states: AL, CA, CO, DC, FL, IN, MO, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, VA, WA, WY</div>

Member Experience Coordinator

ASK Development

About the Opportunity Our client, Fin Leap, is a growing organization in the financial services sector, focused on delivering efficient, technology-driven solutions and maintaining high standards of customer experience and compliance. We are currently hiring for multiple roles that play a vital part in supporting operations, ensuring service quality, and strengthening risk management processes.Purpose of the RoleThis role is designed to ensure a seamless and positive customer experience by effectively managing customer interactions across multiple channels. The position plays a key role in addressing customer concerns, improving satisfaction levels, and acting as a bridge between customers and internal teams to enhance overall service delivery.Job Responsibilities<ul><li>Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.</li><li>Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.</li></ul>Job Requirements &ndash; Customer Service<ul><li>Age 20&ndash;30, junior high school education or above.</li><li>Good analytical judgment and communication skills; willing to make calls to customers.</li><li>Familiar with Excel, Word, and other office software.</li><li>Able to accept shift work schedules.</li></ul>Job Type: Full-timePay: Rs37,000.00 per monthWork Location: In personApplication Deadline: 31/03/2026 Expected Start Date: 06/04/2026

Customer Service Representative (CSR)

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