customer experience coordinator

GSM Services

<div>Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you! 
About GSM Services 
GSM Services is a 4th-generation family-owned business, proudly serving the Greater Charlotte area for nearly 100 years. We will celebrate our 100 years in business in 2027, a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC, and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability. 
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together. 
Dispatcher/Customer Experience Coordinator &ndash; Build an Exciting Career with GSM Services 
Work Schedule:
Monday, Tuesday 10:00 am - 8:00 pm On Site
Saturday, Sunday 8:00 am - 8:00 pm Remote
Are you passionate about helping people and creating exceptional customer experiences? Do you thrive in a fast-paced environment where your communication and organizational skills make a real difference? If so, GSM Services is looking for you!
We are seeking a motivated Dispatcher/Customer Experience Coordinator who is ready to grow their career with a company committed to delivering Comfort &amp; Peace of Mind to our customers and team members. This is more than just a job&mdash;it&rsquo;s an opportunity to join a supportive team, develop valuable skills, and build a long-term career with a respected industry leader.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3>
As a key member of our customer experience team, you will be the friendly and professional voice of GSM Services. You will help ensure every customer interaction reflects the high standards our company is known for.
Your responsibilities will include:<ul><li>
Answering and directing incoming customer calls with professionalism and care</li><li>
Making outbound follow-up calls for service and sales opportunities</li><li>
Scheduling service and sales appointments efficiently</li><li>
Taking and relaying accurate phone messages</li><li>
Providing helpful information and support to customers</li><li>
Assisting with general administrative and clerical tasks</li><li>
Ordering parts needed for service repairs</li><li>
Confirming appointments for multiple divisions</li><li>
Participating in the on-call phone support rotation for weekends and holidays</li><li>
Debriefing service appointments and ensuring accurate communication across teams</li></ul><h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3>
We are searching for someone who brings energy, professionalism, and a strong commitment to customer service.
Qualifications:<ul><li>
1+ year of customer service or customer experience preferred</li><li>
Professional and positive personal presentation</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to take initiative and work reliably in a fast-paced environment</li><li>
Excellent verbal and written communication skills with customers and team members</li><li>
Strong multitasking ability in a dynamic environment</li><li>
Good interpersonal and problem-solving skills</li><li>
Proficiency with computer systems and common office software (MS Word, Excel, Outlook)</li><li>
Ability to read and write English at a high school level</li></ul><h3 class="jobSectionHeader">
Additional Information</h3><ul><li>
Some overtime may be required</li><li>
Must be dependable and able to manage multiple priorities with confidence</li></ul><h3 class="jobSectionHeader">
Benefits &amp; Perks</h3>
At GSM Services, we believe in taking great care of our team&mdash;on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:<ul><li>
Paid Time Off (PTO) to recharge and enjoy life outside of work</li><li>
Paid Holidays throughout the year</li><li>
Health Insurance with quality coverage options</li><li>
Dental and Vision Insurance</li><li>
401(k) Retirement Plan with company support</li><li>
Profit Sharing Program&mdash;your contribution helps us grow, and you share in the success</li><li>
Life Insurance paid by the company</li><li>
Short-Term Disability Coverage</li><li>
Company Vehicle (role-dependent)</li><li>
Branded Uniforms provided at no cost</li><li>
Company-Paid Training &amp; Professional Development</li><li>
Tuition Reimbursement to support continued education</li><li>
Apprenticeship Opportunities for skill-building and career progression</li><li>
Recruitment Incentive Bonus Program</li><li>
Gym Membership Program</li><li>
Health &amp; Wellness Program</li><li>
A Supportive, People-First Workplace Culture</li></ul><h3 class="jobSectionHeader">
Why Join GSM Services?</h3>
At GSM Services, you&rsquo;ll be part of a team that values professional growth, teamwork, and outstanding customer care. We believe in investing in our people and creating opportunities for long-term success.
If you&rsquo;re ready to turn your customer service experience into a rewarding career, we&rsquo;d love to hear from you!</div>

Dispatcher/Customer Experience Coordinator

TJ Maxx

<div>TJ Maxx<div>
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You&rsquo;ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you&rsquo;re working in our four global Home Offices, Distribution Centers or Retail Stores&mdash;TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you&rsquo;ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family&mdash;a Fortune 100 company and the world&rsquo;s leading off-price retailer.</div>
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.<ul><li>
Creates a positive internal and external customer experience</li><li>
Promotes a culture of honesty and integrity; maintains confidentiality</li><li>
Takes an active role in training and mentoring Associates on front end principles</li><li>
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs</li><li>
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates</li><li>
Addresses customer concerns and issues promptly, ensuring a positive customer experience</li><li>
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed</li><li>
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates</li><li>
Provides and accepts recognition and constructive feedback</li><li>
Partners with Management on Associate training needs to increase effectiveness</li><li>
Ensures adherence to all labor laws, policies, and procedures</li><li>
Promotes credit and loyalty programs</li><li>
Supports and participates in store shrink reduction goals and programs</li><li>
Promotes safety awareness and maintains a safe environment</li><li>
Other duties as assigned</li></ul>
Who We&rsquo;re Looking For: You.<ul><li>
Available to work flexible schedule, including nights and weekends</li><li>
Strong understanding of merchandising techniques</li><li>
Capable of multi-tasking</li><li>
Strong communication and organizational skills with attention to detail</li><li>
Able to respond appropriately to changes in direction or unexpected situations</li><li>
Team player, working effectively with peers and supervisors</li><li>
Able to train others</li><li>
1 year retail and 6 months of leadership experience</li></ul><div>
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care &amp; cell phone discounts; pet &amp; legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.</div>
Address:
1169 Nimmo Parkway Suite 220
Location:
USA TJ Maxx Store 0840 Virginia Beach VA
This position has a starting pay range of $14.50 to $15.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.</div>

Customer Experience Coordinator-TJMaxx Redmill Commons #0840

The Home Depot

<div>Position Purpose:
The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams. Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch. Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs. This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog. 
Key Responsibilities:<ul><li>
35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues</li><li>
25% Job Process Support - Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists in supporting branch operations and efficient movement of jobs</li><li>
40% Operations - Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary</li></ul> 

Direct Manager/Direct Reports:<ul><li>
This position reports to the District Installation Manager</li><li>
This position has 0 Direct Reports</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 

Preferred Qualifications:<ul><li>
Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background</li><li>
Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
1</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Self- motivated and must have initiative to complete tasks with little or no direction</li><li>
Strong communication skills, both written and verbal</li><li>
Strong organizational skills and attention to detail and ability to work in a fast paced environment</li><li>
Computer skills with proficiency in Microsoft Office</li><li>
Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time</li></ul></div>

Installation Coordinator

Installation Coordinator - San Antonio

HDIS Installation Coordinator

Crate & Barrel

<div>
 The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.
 
 
 
 
 A day in the life as a Design Coordinator...
 
 
 
 
 <ul>
 <li>
 Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
 </li>
 <li>
 Own the organization and replenishment of sales aids.
 </li>
 <li>
 Conduct post-purchase customer outreach
 </li>
 <li>
 Support Designers and Leaders by managing pipeline activities and in-store events
 </li>
 <li>
 Assist customers on the floor and pass them off to Designers as appropriate
 </li>
 <li>
 Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
 </li>
 <li>
 Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
 </li>
 <li>
 Act as the point person and maintain partnerships with CDST and B2B departments
 </li>
 <li>
 Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
 </li>
 <li>
 Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
 </li>
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 Assist Designers with in-home and in-store consultations
 </li>
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 Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
 </li>
 <li>
 Support store training and education on design services to drive a clear understanding of design services and offerings
 </li>
 <li>
 Support large-scale projects as assigned.
 
 
 </li>
 </ul>
 
 
 What you'll bring to the table...
 
 
 
 
 <ul>
 <li>
 Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
 </li>
 <li>
 Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
 </li>
 <li>
 Ability to stay up to date on market trends
 </li>
 <li>
 Ability to be an agent of change and shift quickly as our business evolves
 </li>
 <li>
 Proven track record of building long-lasting relationships with customers
 </li>
 <li>
 Interpersonal skills; team player
 </li>
 <li>
 Strong organizational skills
 
 
 </li>
 </ul>
 
 
 What you'll bring to the table...
 
 
 
 
 <ul>
 <li>
 1+ years of relevant experience in Retail or Customer Service
 </li>
 <li>
 Experience organizing events
 </li>
 <li>
 Proficient in Google platforms, virtual communication, and appointment management systems
 
 
 </li>
 </ul>
</div>

Design Coordinator

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10000 customer experience coordinator jobs Near Me

Dispatcher/Customer Experience Coordinator

Customer Experience Coordinator-TJMaxx Redmill Commons #0840

Installation Coordinator

Installation Coordinator - San Antonio

Installation Coordinator

HDIS Installation Coordinator

Design Coordinator