customer experience designer

Lennar

<div><div>We Are Lennar</div><div>
Lennar is one of the nation&rsquo;s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. We build quality homes, deliver exceptional customer service, give back to the communities where we live and work, and foster a culture of opportunity and growth throughout every stage of an Associate&rsquo;s career.</div><div>
Lennar is a Fortune 500&reg; company and consistently ranked among the top homebuilders in the United States.</div><div></div><div>
Join a Company That Empowers You to Build the Future of Home buying</div><div>
At Lennar, we believe the home buying journey should feel clear, supportive, and modern from day one.</div><div>
We&rsquo;re looking for a Senior Product Designer to help create a new Lennar mobile app that supports customers from the moment they start their home buying journey through closing and beyond. This app will become the primary digital companion for our buyers, bringing together education, guidance, communication, and support in one intuitive experience.</div><div>
You&rsquo;ll design customer-facing experiences that help buyers navigate key moments like financing, title, insurance, closing, and warranty, while also partnering closely with Salesforce-backed systems that support internal workflows and customer communication.</div><div>
This is an opportunity to design a product that people rely on during one of the biggest decisions of their lives.</div><div></div><div>
What You&rsquo;ll Help Build</div><div>
You&rsquo;ll contribute to the design of a new Lennar app that includes:</div><ul><li><div>
A guided onboarding experience for customers starting the home buying process</div></li><li><div>
Educational flows covering mortgages, title, insurance, closing, and next steps</div></li><li><div>
Warranty request and service tracking experiences</div></li><li><div>
An AI-powered chatbot that helps customers ask questions and get answers quickly</div></li><li><div>
Seamless connections between customer-facing experiences and Salesforce-powered workflows</div></li><li><div>
Creating the delivery mechanism for a long-term relationship between our customers and Lennar, driving revenue through referrals</div></li></ul><div>
This role sits at the intersection of mobile app design, customer experience, and operational systems, helping ensure the app feels simple and human while working seamlessly behind the scenes.</div><div></div><div>
Your Responsibilities on the Team</div><ul><li><div>
Design intuitive, customer-first mobile app experiences across iOS and Android</div></li><li><div>
Translate complex home buying concepts into clear, approachable UI and flows</div></li><li><div>
Design and iterate on:</div><ul><li><div>
Customer onboarding and education experiences</div></li><li><div>
Warranty request and service workflows</div></li><li><div>
AI chatbot interactions and conversation patterns</div></li><li><div>
Key milestones like financing, title, insurance, and closing</div></li></ul></li><li><div>
Collaborate closely with Product, Engineering, Salesforce teams, CX, Marketing and Field Ops</div></li><li><div>
Partner with Salesforce stakeholders to ensure app experiences align with backend workflows and data models</div></li><li><div>
Create user flows, wireframes, high-fidelity mockups, and interactive prototypes</div></li><li><div>
Apply Lennar&rsquo;s design system while helping evolve it for mobile-first use cases</div></li><li><div>
Conduct usability testing and incorporate feedback into iterative improvements</div></li><li><div>
Help define how the app experience is reviewed, shared, and showcased internally</div></li></ul><div></div><div>
Bonus Impact Areas</div><ul><li><div>
Help shape how AI is used responsibly and effectively within the customer experience</div></li><li><div>
Improve customer confidence and reduce friction during the home buying journey</div></li><li><div>
Collaborate with Analytics to understand usage, drop-off points, and customer questions</div></li><li><div>
Influence how Salesforce-driven workflows surface information to customers in clear, actionable ways</div></li></ul><div></div><div>
Requirements</div><ul><li><div>
5+ years of experience in product, UX/UI, or app design</div></li><li><div>
Strong portfolio showcasing mobile app design and UX thinking</div></li><li><div>
Proficiency in Figma and modern prototyping tools</div></li><li><div>
Experience designing customer-facing products with complex flows</div></li><li><div>
Comfort collaborating with engineers, product managers, and Field Ops</div></li><li><div>
Familiarity with Salesforce-supported workflows or CRM-driven products</div></li><li><div>
Curiosity about AI tools, chatbots, or conversational design</div></li><li><div>
Strong understanding of responsive design, accessibility, and design systems</div></li><li><div>
Ability to work autonomously and bring clarity to ambiguous problems</div></li><li><div>
Confidence presenting design decisions to cross-functional stakeholders</div></li></ul><div>
Bonus:</div><ul><li><div>
Experience designing apps that support education, onboarding, or service requests</div></li><li><div>
Familiarity with home buying, real estate, fintech, or customer service platforms</div></li></ul><div></div><div>
Physical &amp; Office / Site Presence Requirements</div><div>
This is primarily a sedentary role requiring the ability to operate a computer, communicate clearly, and collaborate across teams. Reasonable accommodations may be made for individuals with disabilities.</div><div>
This information is intended as a general overview and may be modified based on business needs.</div><div></div><div>
#LI-GQ1</div><div></div><div>
Life at Lennar</div><div></div><div>
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone&rsquo;s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar&rsquo;s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.</div><div></div><div>
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn&lt;<div>https://www.linkedin.com/company/lennar/</div>&gt; for the latest job opportunities.</div><div></div><div>
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.</div></div>

Senior Product Designer

Exact Sciences

<div><p><b>Help us change lives</b></p><p>
At Exact Sciences, we&rsquo;re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you&rsquo;re working to help others.</p><p></p><p><b>
Position Overview</b></p><p>
Exact Science&rsquo;s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks &amp; Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.</p><p>
As a <b>Lead UX Designer, </b>you will help shape, define, and drive high-impact design initiatives across digital, product, and marketing platforms. You will blend systems thinking with hands-on execution, bringing structure to complex problems and elevating the craft of design through thoughtful, scalable, human-centered solutions. You&rsquo;ll lead by example, guiding teams toward clarity, consistency, and innovation.</p><p></p><p>
You will guide experience vision, interaction patterns, and system-level design across journeys and touchpoints, helping to unify design efforts across web, mobile, physical, and hybrid platforms. Your design work is grounded in deep empathy, curiosity, and a strong understanding of user mindsets, behaviors, and expectations. You design with people at the center, delivering solutions that reduce friction, build trust, and empower patients and providers to make confident, informed decisions.</p><p></p><p>
You excel at balancing the strategic and the tactical, able to see the big picture of experience ecosystems while refining the details of interaction design, flows, and component-level polish. You bring structure to ambiguity, elevate the role of design in cross-functional work, and advocate for excellence at every level of execution. Your approach is rooted in systems thinking, iterative testing, and collaborative problem-solving, always with an eye toward both business outcomes and human impact.</p><p></p><p>
As a hands-on, proactive, collaborative design leader, you&rsquo;ll work closely with Product Managers, Engineers, Researchers, Content Strategists, and Legal, Marketing, and Medical partners. You&rsquo;ll help teams navigate complexity, compliance, and competing priorities, driving forward experience strategies that are scalable, accessible, and compliant. You&rsquo;ll shape the end-to-end design process and help teams deliver solutions that balance innovation with feasibility.</p><p></p><p>
As a craft leader and mentor, you&rsquo;ll model design excellence and help build a culture of feedback, continuous learning, and shared ownership. You&rsquo;ll support junior and mid-level designers in growing their skills and craft while contributing directly to high-impact work. You know how to guide vision, define process, manage stakeholders, and roll up your sleeves to contribute at every level, ensuring quality delivery.</p><p></p><p>
You have a strong track record of delivering thoughtful, inclusive, and high-quality digital experiences in complex environments. You&rsquo;re able to balance priorities and understand the impact of key decisions. Your leadership empowers cross-functional teams to execute design that&rsquo;s not only effective but deeply human.</p><p>
You should be prepared to share a portfolio that demonstrates your ability to simplify complexity, bring strategy to life through experience, and create work that resonates with diverse audiences. Your work reflects a deep commitment to solving the right problems, driving meaningful outcomes at scale, and facilitating thoughtful interactions.</p><p></p><p><b>
Essential Duties</b></p><p>
Include, but are not limited to, the following:</p><ul><li>
Independently lead and facilitate active collaboration with strategists, researchers, product leaders, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables that scale across journeys and platforms, with minimal guidance.</li><li>
Support a team of designers, providing informal coaching, feedback, and direction to help them do their best work on a project.</li><li>
Research and stay up-to-date to help support the adoption of the enterprise-wide design best- practices, standards, principles, and the usage of AI into your daily practice.</li><li>
Develop advanced prototypes and animations or define motion characteristics.</li><li>
Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences.</li><li>
Evolve and champion our design system to ensure that it is driving efficiencies and is tailored to the respective audience needs.</li><li>
Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally.</li><li>
Remove impediments and ensure delivery of the overall experience vision &amp; results aligned to OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.</li><li>
Research and stay up-to-date to help lead the adaption of the enterprise-wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams; serve as an advocate for these standards, principles, processes.</li><li>
Create systems and strategies that help designers thrive. Lead the use of design thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.</li><li>
Understand and prioritize time, problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and business objectives.</li><li>
Maintain morale and support employee engagement initiatives.</li><li>
Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization.</li><li>
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.</li><li>
Ability to effectively manage legal reviews and feedback cycles.</li><li>
Support and comply with the company's Quality Management System policies and procedures.</li><li>
Ability to act with an inclusion mindset and model these behaviors for the organization.</li><li>
Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.</li></ul><p></p><p><b>
Minimum Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Design, Marketing, Business, Life Sciences, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor&rsquo;s degree.</li><li>
8+ years of experience working as a UX Designer, with at least 5 years of experience in a senior or lead capacity.</li><li>
Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery &ndash; along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira).</li><li>
Experience with content management systems (Sitecore a plus) and user testing tools.</li><li>
Experience in simplifying and communicating complex ideas to broad audiences.</li><li>
Experience in managing a design process from strategy to delivery of final product.</li><li>
Experience in collaborating with and influencing product, engineering, design, and operational teams.</li><li>
Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives.</li><li>
Advanced understanding of accessible, inclusive, and equitable design</li><li>
Experience with the principles of Agile/Scrum/Kanban.</li><li>
Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. Ability to effectively plan, organize, and prioritize work.</li><li>
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.</li><li>
Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.</li><li>
Demonstrated strong understanding of the current web and mobile technology landscape.</li><li>
Advanced understanding of human centered design and design thinking methodologies.</li><li>
Experience creating accessible, inclusive, and equitable design.</li><li>
Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.</li><li>
Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.</li><li>
Strong analysis skills; including, but not limited to, process and user flow definition.</li><li>
Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.</li><li>
Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.</li><li>
Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.</li><li>
Experience recruiting, coordinating, developing, and managing a team.</li><li>
Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).</li><li>
Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.</li><li>
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.</li><li>
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Experience in healthcare, wellness, or digital health.</li><li>
Experience with service design and operations.</li><li>
Experience with both B2C and B2B products and/or services.</li><li>
Experience within large organizations</li><li>
Experience with Sitecore, React, and Angular frameworks.</li><li>
Experience with no-code tools to help support the experience</li><li>
Experience using AI to help enhance experiences or create efficiencies in process</li></ul>
#LI_KB2<p></p><p>
Salary Range:</p><p>
$124,000 - 211,000.00 (National Salary)</p><p>
$150,420.00 - $225,630.00.00 (California Salary)</p><br>
<p></p>
The annual base salary shown is for this position located in US - WI - Madison on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible.<p></p><p>
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.</p><p></p><p>
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.</p><p></p><p>
Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.</p><p></p><p>
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.</p><p></p><p>
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.</p></div><p></p>

Lead UX Designer, Web

FedEx

<div><p>Brand &amp; Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Pricing; Vision/ Strategic Planning; Strategic Forecasting &amp; Analysis; Marketing Operations; Customer Analytics</p><p><br>
Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.</p><p><br>
Accuracy &amp; Attention to Detail;Analytical Skills;Presentation Skills;Microsoft Office &amp; PC Skills;Numerical Skills</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Marketing Analyst

BlackStone eIT

<div><p>BlackStone eIT is looking for an experienced Omnichannel &amp; Customer Experience (CX) Architect to lead our efforts in transforming customer interactions across all touchpoints. In this role, you will design and implement strategies that create seamless and personalized customer experiences, leveraging various channels and technologies. The ideal candidate will have a strong background in customer experience design, omnichannel strategies, and relevant technologies.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Design and implement comprehensive omnichannel strategies to enhance customer engagement and satisfaction.</li>
<li>Analyze customer journeys and touchpoints to identify opportunities for improvement and innovation.</li>
<li>Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure cohesive delivery of customer experiences across all channels.</li>
<li>Evaluate and recommend technologies and platforms to support omnichannel initiatives, including CRM systems, marketing automation, and analytics tools.</li>
<li>Lead the development of customer experience frameworks and guidelines that align with organizational goals.</li>
<li>Monitor and measure customer experience performance, providing insights and recommendations for continuous improvement.</li>
<li>Stay updated on industry trends and best practices in customer experience and omnichannel strategies.</li>
<li>Provide thought leadership and training to teams on omnichannel customer experience practices.</li><br>
</ul><br>
<br>
<b>Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field; Master&rsquo;s degree preferred.</li><li>
8+ years of experience in customer experience design or omnichannel strategy.</li><li>
Proven experience working with CRM systems (e.g., Salesforce, HubSpot) and customer engagement technologies.</li><li>
Strong understanding of customer journey mapping and analytics.</li><li>
Experience implementing omnichannel strategies in diverse business environments.</li><li>
Exceptional analytical, problem-solving, and organizational skills.</li><li>
Excellent communication and interpersonal skills for effective stakeholder engagement and collaboration.</li><li>
Ability to manage multiple projects and prioritize tasks effectively.</li><li>
Familiarity with agile methodologies and project management principles.</li><li>
Experience in the technology sector or similar industries is a plus.</li></ul></div>

Omnichannel & Customer Experience (CX) Architect

Search 10000+ Customer experience designer jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 customer experience designer jobs Near Me

Senior Product Designer

Lead UX Designer, Web

Lead UX Designer, Web

Lead UX Designer, Web

Lead UX Designer, Web

Marketing Analyst

Omnichannel & Customer Experience (CX) Architect