customer experience director

Virtucruit

VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.Role OverviewThe CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.Key Responsibilities<ul><li>Journey Mapping: Design end-to-end customer journeys for all platform touchpoints.</li><li>Service Operations: Establish call centers, chatbots, and digital support tools.</li><li>Customer Insights: Use data to track satisfaction, NPS, and loyalty KPIs.</li><li>Training: Implement customer service training for front-line teams.</li><li>Continuous Improvement: Lead initiatives to enhance the customer lifecycle experience.</li></ul>Qualifications & Experience<ul><li>12+ years of CX leadership in automotive, retail, or digital platforms.</li><li>Strong CRM and customer service systems knowledge.</li><li>Experience in building CX functions from the ground up.</li></ul>What This Role OffersA career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector. Required Skills: <ul><li>Automotive</li><li>Offers</li><li>Operations</li><li>CRM</li><li>Service Delivery</li><li>Customer Experience</li><li>Retail</li><li>Continuous Improvement</li><li>Design</li><li>Customer Service</li><li>Leadership</li><li>Training</li></ul><img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkbIEP7Oz28Mzob4Y52tg1dft" width="0" height="0" />

Customer Experience Director

HealthTrust

<div>This position is incentive eligible. 
 
 
<h5 class="jobSectionHeader">Introduction</h5>
Do you want to join an organization that invests in you as a(an) Director Procure to Pay Customer Experience? At HealthTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Benefits</h5>
HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Director Procure to Pay Customer Experience like you to be a part of our team.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
Procure to Pay (P2P) Customer Experience Director will lead and optimize the end-to-end P2P experience for internal stakeholders and external suppliers. In this role, the director will drive process excellence, digital transformation, and stakeholder satisfaction across procurement, accounts payable, and supplier onboarding operations. You will serve as the voice of the customer within the P2P function, ensuring seamless, efficient, and value-driven interactions at every touchpoint.
What will you do in this role:
Customer Experience Leadership
<ul><li>Design and implement a cohesive customer experience strategy for the P2P function aligned with enterprise goals.
</li><li>Act as the P2P process owner for customer experience, driving continuous improvement across stakeholder and supplier journeys.
</li><li>Establish customer satisfaction KPIs and service level expectations (SLAs), and track performance across all P2P functions.
</li></ul>Process Optimization &amp; Transformation
<ul><li>Identify friction points in the P2P lifecycle and lead cross-functional initiatives to eliminate inefficiencies.
</li><li>Partner with Procurement, AP, IT, and Finance to optimize workflows, tools, and user interfaces.
</li><li>Lead the implementation of self-service tools, supplier portals, chatbots, and other digital solutions to enhance the user experience.
</li></ul>Stakeholder Engagement &amp; Communication
<ul><li>Serve as the liaison between P2P and internal departments to capture feedback and align process enhancements.
</li><li>Champion stakeholder education and change management to ensure smooth adoption of new systems and practices.
</li><li>Lead forums, surveys, and feedback sessions with business units and suppliers to ensure their needs are being met.
</li></ul>Data-Driven Insights
<ul><li>Analyze customer feedback, transaction data, and process metrics to uncover trends and drive data-informed decisions.
</li><li>Deliver executive-level reporting on P2P customer experience performance, root causes of dissatisfaction, and improvement initiatives.
</li></ul>Team Leadership &amp; Culture
<ul><li>Build, lead, and mentor a high-performing team focused on delivering superior service and operational excellence.
</li><li>Foster a culture of empathy, collaboration, innovation, and continuous improvement.</li><li>
Performs other duties as assigned.
</li><li>Practices and adheres to the &ldquo;Code of Conduct&rdquo; and &ldquo;Mission and Value Statement.&rdquo;
</li></ul>What qualifications will you need:
<ul><li>Bachelor&rsquo;s degree in business, Supply Chain, Finance, or related field, required</li><li>
Master&rsquo;s degree or MBA, preferred</li><li>
5+ years in a leadership role with a focus on customer experience or process excellence, required
</li><li>Strong understanding of end-to-end P2P processes, systems (e.g., SAP, Oracle, Coupa, Ariba), and compliance requirements, required
</li></ul>In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Procure to Pay Customer Experience opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Director Procure to Pay Customer Experience

Talents Tide

<div>
 
 
 🌟 Hiring Now: Director &ndash; Customer Happiness | Dubai, UAE
 
 
 
 
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Department:
 
 Corporate Support Services
 
 
 
 Reports To:
 
 Executive Director &ndash; Corporate Support Services
 
 
 
 
 
 Are you a visionary leader passionate about creating exceptional customer experiences?
 
 
 Our client is seeking a
 
 Director &ndash; Customer Happiness
 
 to lead the strategic direction, innovation, and operational excellence of our customer happiness department. This role plays a key part in shaping service excellence across all touchpoints and ensuring every customer interaction reflects our commitment to Dubai&rsquo;s world-class service standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the
 
 strategic development and execution
 
 of customer happiness initiatives that align with corporate objectives.
 </li>
 <li>
 Drive
 
 service innovation, process improvement, and digitisation
 
 to elevate overall customer experience.
 </li>
 <li>
 Oversee
 
 customer journey mapping
 
 , ensuring seamless and positive interactions across all channels.
 </li>
 <li>
 Collaborate with cross-functional teams (IT, HR, Finance, and Business Units) to ensure unified service delivery.
 </li>
 <li>
 Manage
 
 performance metrics, SLAs, and SOPs
 
 to maintain operational excellence.
 </li>
 <li>
 Analyse
 
 customer feedback and insights
 
 to drive data-informed decisions and continuous improvement.
 </li>
 <li>
 Foster a
 
 high-performance culture
 
 , developing and mentoring teams to deliver exceptional service.
 </li>
 <li>
 Ensure compliance with
 
 organisational policies, health &amp; safety, and information security standards.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Business Administration, Service/Operations Management, or related field.
 </li>
 <li>
 
 8+ years of experience
 
 in business administration or service management, including
 
 at least 2 years in a leadership role.
 
 </li>
 <li>
 Proven expertise in
 
 customer experience design, process optimisation, and stakeholder engagement.
 
 </li>
 <li>
 Preferred certifications in
 
 Six Sigma, Lean, or Kaizen methodologies.
 
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Customer-Centric &amp; Results-Oriented
 </li>
 <li>
 Strategic Thinking &amp; Innovation
 </li>
 <li>
 Team Leadership &amp; Empowerment
 </li>
 <li>
 Change Management &amp; Agility
 </li>
 <li>
 Strong Communication &amp; Influence Skills
 </li>
 </ul>
 
 
 
 
 ✨
 
 Join us in shaping the future of customer happiness in Dubai!
 
 
 
 If you are passionate about service excellence and thrive in a dynamic, forward-thinking environment, we&rsquo;d love to hear from you.
 
 
 📩
 
 Apply Now or DM your updated CV
 
 
 
 #CustomerHappiness #Leadership #DubaiJobs #ServiceExcellence #CustomerExperience #HiringNow #UAEJobs
 
 
 
</div>

Director- Customer happiness

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Job Overview
The Director of Experience will lead the design, delivery, and continuous improvement of customer and user experiences across all webook.com touchpoints. This role blends strategy, design thinking, and operational excellence to ensure seamless, engaging, and consistent experiences for both B2B and B2C audiences.
You will collaborate closely with all relevant departments to translate user insights into impactful experience improvements that drive satisfaction, loyalty, and business growth.
Key Responsibilities:
Experience Strategy &amp; Execution<ul>
<li>
Translate the company&rsquo;s customer experience vision into actionable plans and measurable outcomes.</li>
<li>Lead initiatives to enhance end-to-end customer and user journeys across digital and service channels.</li>
<li>Stay ahead of experience trends, best practices, and emerging technologies to guide innovation.</li>
<li>Develop and manage the experience roadmap and related budgets.</li>
</ul>
Team Leadership &amp; Development<ul>
<li>
Collaborate with multidisciplinary team of UX designers, researchers, and journey specialists.</li>
<li>Manage The customer support leads to enhance service standards and ensure alignment with experience goals.</li>
<li>Foster a culture of empathy, collaboration, and innovation within the experience function.</li>
</ul>
Experience Design &amp; Research<ul>
<li>
Lead customer journey mapping, persona development, and service blueprinting activities.</li>
<li>Oversee research programs to uncover user needs, pain points, and opportunities for improvement.</li>
<li>Define and monitor experience KPIs and customer satisfaction metrics (CSAT, NPS, CES).</li>
</ul>
Customer Support &amp; Operations<ul>
<li>
Manage the Support team to enhance self-service capabilities and streamline customer interactions.</li>
<li>Support implementation of new tools and automation to improve efficiency and response times.</li>
<li>Ensure consistent communication standards and escalation processes are in place.</li>
</ul>
Technology &amp; Experience Tools<ul>
<li>
Partner with IT and Product teams to implement and optimize CX and UX tools (CRM, chatbots, analytics, feedback systems).</li>
<li>Support the integration of AI-driven customer support tools, personalization, automation, and sentiment analysis tools.</li>
<li>Champion data-informed decision-making by leveraging experience analytics and insights.</li>
</ul>
Cross-functional Collaboration<ul>
<li>
Work closely with Product, Marketing, and Operations to ensure experience strategy aligns with business priorities.</li>
<li>Translate customer insights into actionable recommendations that influence product and service design.</li>
<li>Establish feedback loops across departments to ensure continuous improvement.</li>
</ul>
Requirements<ul>
<li>
8+ years of experience in customer or user experience, service design, or related field.</li>
<li>3&ndash;5 years of leadership experience managing cross-functional or design-focused teams.</li>
<li>Proven record of improving customer experience within digital platforms (SaaS, e-commerce, or tech-driven organizations).</li>
<li>Strong understanding of UX, journey mapping, and design thinking methodologies.</li>
<li>Experience implementing experience measurement frameworks (NPS, CSAT, CES, VOC).</li>
<li>Solid grasp of omnichannel experience management and digital experience technologies.</li>
<li>Excellent stakeholder management, communication, and presentation skills.</li>
<li>Bachelor&rsquo;s degree required; Master&rsquo;s in a related field preferred.</li>
<li>Familiarity with agile delivery environments.</li>
<li>Experience working in fast-paced, high-growth environments is a plus.</li></ul></div>

Director of Experience

DUBAI PROPERTIES GROUP LLC

An opportunity has arisen for a Director - Residential Customer Care to join Dubai Holding Real Estate. The main duties and responsibilities of this role:<ul><li>Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Manage all customer service-related matters including after sales and sales operation as well as hand-over and beneficial occupation processes. Proactively address any community management challenges that may arise ensuring effective resolution and Customer satisfaction.</li><li>Create and implement efficient and balanced workflows that maximize efficiency and produce high level of service quality and customer satisfaction, improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.</li><li>Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitive processes aligned with business standards.</li><li>Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.</li><li>Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frame works, policies and procedures underpinned by DOA&#x27;s (Delegation of Authority).</li><li>Develop and implement strategies to improve customer satisfaction, loyalty, and retention including creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.</li><li>Implement customer service and interaction policies, systems, initiatives, processes, and procedures to deliver the customer care strategy and achieve acceptable risk ratings for the Customer Service Centre in line with agreed SLA&#x27;s (Service Level Agreements).</li><li>Prepare feasibility studies and budgets, as required, for projects on a monthly and annual basis via the prepared business plan; forecast revenues and profitability by projecting varied business cases to be submitted.</li><li>Actively pursue, establish, and foster excellent client relationships with the goal of providing best-in-class solutions to customer inquiries and complaints by proactively engaging with customers through various channels, including chat, complaint monitoring, engagement in customer conversations, and soliciting feedback. With agility as a core principle, ensure prompt and effective responses to customer needs.</li><li>Provide high quality and consistent customer service to address the customers&#x27; business needs and requirements; respond quickly and accurately to queries and issues by providing professional attention and support.</li><li>Ensure complaints are followed up with the appropriate departments/individuals, and provide timely, professional, and accurate feedback/resolution to customer inquiries/complaints.</li><li>Conduct service quality audits by developing suitable checklists and questionnaires, visiting individuals, and administering checklists and questionnaires, analyzing data and preparing audit reports with recommendations on ways of improvement for the Customer Service Center to ensure that the key gaps in customer services are identified and a suitable action plan is developed.</li><li>Ensure the team are continually updated with Company products and services to provide accurate and timely information to customers.</li><li>Manage and oversee the execution of pre- and post-handover activities across the company /community ensuring effective engagement and interaction with customers.</li><li>Prepare and present monthly customer care reports summarizing the total volume of remittance business generated, number and type of problems reported from the customers and settled each month with data and insights about the operations.</li><li>Monitor and analyze customer data and trends, using this information to identify areas for improvement and to inform decision-making.</li><li>Work closely with other senior leaders to ensure that customer management activities are aligned with the company&#x27;s overall goals and objectives.</li></ul>

Director - Residential Customer Care

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: As our Director of Digital Experience, you will lead the Ministry s digital transformation journey through a customer-centric lens, enhancing satisfaction, engagement, and productivity across all services and channels. You will work cross-functionally, driving innovation in digital experience design, application development, and user adoption strategies. You will play a pivotal role in aligning digital transformation initiatives with the Ministry s objectives, ensuring seamless and differentiated experiences for internal and external stakeholders. Main Job Duties &amp; Responsibilities: Leading Digital Experience Strategy &amp; Transformation: - Spearhead comprehensive customer experience strategies by defining customer personas, optimizing journeys, and driving transformation initiatives to deliver innovative, seamless experiences. Overseeing Customer Experience Design: - Lead the creation of intuitive, accessible, and impactful user journeys that enhance satisfaction, engagement, and usability across all platforms. Driving Digital Application Development: - Oversee high-quality, scalable digital solutions, ensuring alignment with evolving needs while integrating emerging technologies to enhance operational efficiency. Ensuring User Adoption &amp; Productivity: - Drive change management strategies that foster user adoption, engagement, and satisfaction, collaborating with key stakeholders to deliver impactful results. Skills - 15+ years of experience in digital experience management, customer experience design, or digital transformation roles. - 10+ years of experience in multi-team management and leadership roles. - A bachelor s or master s degree in computer science, Information Technology, Business Administration or within a relevant field. - Proven success leading digital transformation initiatives, including building systems or services from scratch or scaling them in dynamic environments such as startups. - Proficiency in UI/UX principles, Agile methodologies, and customer-centric digital solutions. - Expertise in emerging technologies like AI and blockchain, with experience in DevOps and CI/CD for scalable digital transformation. - Strong experience in change management practices and driving user adoption. - Technical acumen, especially in software development or software architectures. - Excellent leadership, program management, and stakeholder alignment skills. - Speaking, Reading &amp; Writing (English &amp; Arabic).

Director - IT Digital Experience

The Closet General Trading LLC

Seller Relations Officer is responsible for providing assistance, information, and support to customers through email, WhatsApp, and phone calls. The role includes answering inquiries, relaying customer issues and concerns to the Product Management Director and team members and ensuring overall customer satisfaction through effective communication.
 
 Key Responsibilities 
 Respond promptly to customer inquiries across channels (email, WhatsApp, phone calls) in a professional manner.
 Provide accurate information to customers and escalate issues and concerns to team members.
 Maintain strong customer relationships by ensuring satisfaction and trust.
 Collaborate with internal teams to resolve customer challenges effectively.
 Relay customer issues and concerns to team members.
 Collect and verify customers bank account details for settlement transactions.
 Perform other related tasks as directed by Product Management Director.
 
 Qualifications: 
 Proven experience in customer service or a related role.
 Excellent verbal and written communication skills (English and Arabic). 
 Strong active listening and comprehension skills.
 Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
 Flexibility to manage different customer types and adapt communication styles accordingly.
 Detail-oriented with problem-solving and organizational skills.

Seller Relations Officer

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