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customer experience duty manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Experience Duty Manager
</div></div><div><div>Ref #
</div><div>224309
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 16-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b></p>
<p>Lead, support, manage and administer in assigned terminal Zone for all Customer Experience related activities in terminal operations to deliver world class quality and standards of service to all passengers and customer airlines, whilst ensuring the efficient, effective, and optimal deployment of all QAS resources in order to meet the requirement for handling all services, including and not limited to: Customer Experience Services, Check-in, Boarding Gates, Baggage Lost and Found Arrivals, VIP, Customer Care, Porter, Trolley, and any other services as directed by QAS Management. Responsible for planning in advance and coordinating the proactive management of Qatar Aviation Service (QAS) terminal operations to ensure the smooth and efficient handling of all QAS related services at Hamad International Airport in accordance with the Company&rsquo;s polices, and the respective Customer Airline Standard Ground Handling Service Agreement SLAs.</p><p><br>
</p><p><b>Responsibilities</b></p>
<ul><li>Supporting the Customer Experience Shift Manager in delivering QAS Customer Experience and safety standards excellence across terminal operations (Check-in &amp; Boarding, Trolley and Porterage, Baggage Lost and Found Arrivals, and Customer Care) in various operational Zones (within terminal operations), financial, and administration aspects, and driving excellence in service delivery for QAS in all aspects at Hamad International Airport.</li>
<li>Responsible for planning and operating within the approved Customer Experience budgets (for each respective shift).</li>
<li>Ensure all Customer incidents are handled with almost care, and that the Escalation Matrix is complied with notifying QAS Senior Management of all irregular airport operations (as set out in the Escalation Matrix), without delay. Assess and evaluate problem root cause analyses and collaborate in updating the SOPs as per company policy and provisions.</li>
<li>Assisting Shift Manager, Manager Customer Experience, and HOD in the development and implementation of enhanced terminal operational processes and services which maximize the efficiency and service delivery standards of the operation.</li>
<li>Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.</li>
<li>Review Standard Operating Procedures (SOPs) and work Instruction (WI) on a regular basis, and following each incident, and propose the necessary changes as remedial action to ensure operational integrity across the Customer Experience and terminal operations.</li>
<li>On monthly basis meets with Officers, Supervisors, and Lead Customer Service Agents to discuss performance results related to the operation and ensure that QAS service standards are consistently measured and met.</li>
<li>Provide daily reports to QAS management and perform shift briefings to the duty team on each respective shift perform effective communication on clear shift targets to employee.</li>
<li>Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving QAS staff across Curb Side Short Term Car Park (STCP), Employee car park or Entire Passenger Terminal Complex (PTC), in order to develop, select and implement the solutions to overcome the root cause(s) of incident(s), accident(s) and /or service lapse(s).</li>
<li>Ensure compliance of QAS Safety and Standard Operating Procedures (SOPs) across the department, and support QAS Human Resources in determining the appropriate fair and consistent disciplinary or corrective action(s) to department staff and/or procedures following the conclusion of an investigation pertaining to an incident, accident, and/or service lapse.</li>
<li>Support the Manager Customer Experience, and HOD, with the creation of Key Performance Indicators (KPI&rsquo;s) through their feedback, when there will be any KPIs Matrix revision required.</li>
<li>Responsible for the overall performance of the Customer Experience team performance in operations, financial and administration aspects in order to perform as per agreed Service Level Agreements (SLA), and to avoid penalties (as per the targets in the SLA between QAS, QAS customer airlines and/or HIA).</li>
<li>Employing Just Culture methodology, ensure the timeous investigation into all incidents (by respective shift), and providing detailed responses to the Customer Relationship Management Team (CRM) regarding all customer queries.</li>
<li>Perform safety and security, and Quality and Compliance spot check on QAS resources, workforce, equipment and facilities as well as all passenger terminal facilities, which are utilized by QAS for daily operations.</li>
<li>Respond and coordinate QAS resources, in line with the Escalation Matrix, and in conjunction with HOD/ Manager Customer Experience, and Customer Experience Shift Manager to support the response required to any airline/airport emergency situation.</li>
<li>Coordinate and accommodate, when possible, as well as maintain positive relationship with other QAS customer airlines&rsquo; representatives, airport authorities and airport agencies to support business objectives.</li>
Prepare individual/shift reports highlighting&mdash;clearly and coherently<li>-any incidents or service lapses and share with the Customer Experience Specialist &amp; Manager Customer Experience, for review, and work collaboratively to ensure the appropriate subsequent actions (if any) are taken timeously.</li>
<li>Stay up to date with any changes to Customer Experience policies and procedures and ensure compliance.</li>
<li>Assist security department with providing feedback for employees reporting to QR premises with inappropriate attire as and when required.</li>
<li>Ensure all assigned follow ups are actioned on shift basis for timely closure of issues and highlight critical/unresolved cases to the line manager for further management review.</li>
<li>Perform other department duties related to his/her position as directed by the HOD</li>
</ul></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<p>Essential</p>
<ul><li>Bachelor&rsquo;s Degree or Equivalent</li>
<li>Minimum 4 years of job-related experience</li>
<li>Airport emergency and accident procedures.</li>
<li>Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members</li>
<li>Expert knowledge of ground handling operational procedures, Airport handling procedures</li>
<li>Must possess a strong, decisive and collaborative leadership style</li>
<li>Demonstrate the highest standards of integrity, equality and respect.</li>
<li>Ability to effectively communicate with clear, concise and consistent messages</li>
<li>Ability to train and develop subordinate's skills. Ability to foster teamwork among team members</li>
</ul><p>Preferred</p>
<ul><li>Knowledge of Arabic will be an advantage.</li>
<li>5 years of relevant managerial experience</li></ul><br>
 <p></p><p><b>About Qatar Airways Group</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p>
<p>So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=224309</div></div></div></div></div></div></div></div><br /> <div id='job-id'>Job Id: nVQnQrrzoQp0eXC5mwEzl2H/JN7mTM4v3cTUaqonVqD/UV/ozMGeRuoyIt02Xg/Ke9KnjVyRJcVUyxazYdZ8vWeJ3wOrs2CbqmZOhp1w4O/l6jQJYUJF3X2d1Xy48kd81/4AsBlQQpxQGqKeTtA+1Aj0OEw=</div>

Customer Experience Duty Manager

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Lead, support, manage and administer in assigned terminal Zone for all Customer Experience related activities in terminal operations to deliver world class quality and standards of service to all passengers and customer airlines, whilst ensuring the efficient, effective, and optimal deployment of all QAS resources in order to meet the requirement for handling all services, including and not limited to: Customer Experience Services, Check-in, Boarding Gates, Baggage Lost and Found Arrivals, VIP, Customer Care, Porter, Trolley, and any other services as directed by QAS Management. Responsible for planning in advance and coordinating the proactive management of Qatar Aviation Service (QAS) terminal operations to ensure the smooth and efficient handling of all QAS related services at Hamad International Airport in accordance with the Company&rsquo;s polices, and the respective Customer Airline Standard Ground Handling Service Agreement SLAs.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supporting the Customer Experience Shift Manager in delivering QAS Customer Experience and safety standards excellence across terminal operations (Check-in &amp; Boarding, Trolley and Porterage, Baggage Lost and Found Arrivals, and Customer Care) in various operational Zones (within terminal operations), financial, and administration aspects, and driving excellence in service delivery for QAS in all aspects at Hamad International Airport.
  </li>
  <li>
   Responsible for planning and operating within the approved Customer Experience budgets (for each respective shift).
  </li>
  <li>
   Ensure all Customer incidents are handled with almost care, and that the Escalation Matrix is complied with notifying QAS Senior Management of all irregular airport operations (as set out in the Escalation Matrix), without delay. Assess and evaluate problem root cause analyses and collaborate in updating the SOPs as per company policy and provisions.
  </li>
  <li>
   Assisting Shift Manager, Manager Customer Experience, and HOD in the development and implementation of enhanced terminal operational processes and services which maximize the efficiency and service delivery standards of the operation.
  </li>
  <li>
   Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.
  </li>
  <li>
   Review Standard Operating Procedures (SOPs) and work Instruction (WI) on a regular basis, and following each incident, and propose the necessary changes as remedial action to ensure operational integrity across the Customer Experience and terminal operations.
  </li>
  <li>
   On monthly basis meets with Officers, Supervisors, and Lead Customer Service Agents to discuss performance results related to the operation and ensure that QAS service standards are consistently measured and met.
  </li>
  <li>
   Provide daily reports to QAS management and perform shift briefings to the duty team on each respective shift perform effective communication on clear shift targets to employee.
  </li>
  <li>
   Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving QAS staff across Curb Side Short Term Car Park (STCP), Employee car park or Entire Passenger Terminal Complex (PTC), in order to develop, select and implement the solutions to overcome the root cause(s) of incident(s), accident(s) and /or service lapse(s).
  </li>
  <li>
   Ensure compliance of QAS Safety and Standard Operating Procedures (SOPs) across the department, and support QAS Human Resources in determining the appropriate fair and consistent disciplinary or corrective action(s) to department staff and/or procedures following the conclusion of an investigation pertaining to an incident, accident, and/or service lapse.
  </li>
  <li>
   Support the Manager Customer Experience, and HOD, with the creation of Key Performance Indicators (KPI&rsquo;s) through their feedback, when there will be any KPIs Matrix revision required.
  </li>
  <li>
   Responsible for the overall performance of the Customer Experience team performance in operations, financial and administration aspects in order to perform as per agreed Service Level Agreements (SLA), and to avoid penalties (as per the targets in the SLA between QAS, QAS customer airlines and/or HIA).
  </li>
  <li>
   Employing Just Culture methodology, ensure the timeous investigation into all incidents (by respective shift), and providing detailed responses to the Customer Relationship Management Team (CRM) regarding all customer queries.
  </li>
  <li>
   Perform safety and security, and Quality and Compliance spot check on QAS resources, workforce, equipment and facilities as well as all passenger terminal facilities, which are utilized by QAS for daily operations.
  </li>
  <li>
   Respond and coordinate QAS resources, in line with the Escalation Matrix, and in conjunction with HOD/ Manager Customer Experience, and Customer Experience Shift Manager to support the response required to any airline/airport emergency situation.
  </li>
  <li>
   Coordinate and accommodate, when possible, as well as maintain positive relationship with other QAS customer airlines&rsquo; representatives, airport authorities and airport agencies to support business objectives.
  </li>
  <li>
   Prepare individual/shift reports highlighting&mdash;clearly and coherently--any incidents or service lapses and share with the Customer Experience Specialist &amp; Manager Customer Experience, for review, and work collaboratively to ensure the appropriate subsequent actions (if any) are taken timeously.
  </li>
  <li>
   Stay up to date with any changes to Customer Experience policies and procedures and ensure compliance.
  </li>
  <li>
   Assist security department with providing feedback for employees reporting to QR premises with inappropriate attire as and when required.
  </li>
  <li>
   Ensure all assigned follow ups are actioned on shift basis for timely closure of issues and highlight critical/unresolved cases to the line manager for further management review.
  </li>
  <li>
   Perform other department duties related to his/her position as directed by the HOD
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Aug 11, 2025, 2:29:26 PM
 <br/>
 <br/>
 <strong>
  Essential
  <br/>
  <br/>
 </strong>
 <strong>
  About you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or Equivalent
  </li>
  <li>
   Minimum 4 years of job-related experience
  </li>
  <li>
   Airport emergency and accident procedures.
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
  </li>
  <li>
   Expert knowledge of ground handling operational procedures, Airport handling procedures
  </li>
  <li>
   Must possess a strong, decisive and collaborative leadership style
  </li>
  <li>
   Demonstrate the highest standards of integrity, equality and respect.
  </li>
  <li>
   Ability to effectively communicate with clear, concise and consistent messages
  </li>
  <li>
   Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Arabic will be an advantage.
  </li>
  <li>
   5 years of relevant managerial experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Qatar Airways Group
  <br/>
  <br/>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
</div>
<br /> <div id='job-id'>Job Id: pVRb6zPiMn525LRiVktcZv+ziKLnW+ZGZsoiAwZ4kd+lOvr5Tu/xbL0aYEOddFyda1EM1YyzKbF+//8g6MJnQL+ugn0npv37gRY3TW2W4L1tMtWLBc9yUWE/9lMCJza17xAf0TkgR9lYeL8AcoQ9Z68=</div>

Hilton

<div><p>Duty Manager - The Plaza Doha, LXR Hotels &amp; Resorts</p><p>
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li>
<li>Arabic Speaker</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><br /> <div id='job-id'>Job Id: jNr1lmGMhC770QFOcrFYTtUSIWsgm/ofp6YcPozfkhWSigKhca7qexnBoHgoAQC61elciIdKSB2KELbcGpxnI769rfy2CUGO9sF169jtQQVQkPrzeONxOxADAO/NXa98dYm7xcA1fE2VHwYVvy6mFihWG5i8</div>

Duty Manager - The Plaza Doha, LXR Hotels & Resorts

Conservatorium Hotel

<div><div><div><p>Duty Manager
 </p><div></div><div><div><ul><div>JR-02434
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div> </ul></div><div></div><div><ul><div>Permanent
</div><div></div><div><div>Mandarin Oriental, Doha
</div></div>
</ul></div></div><p></p><div><p>Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Duty Manager, you will be responsible for the following duties</b></p><ul>
<li><p>To provide visual management presence around the hotel in public and BOH areas</p></li>
<li><p>To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)</p></li>
<li><p>Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology</p></li>
<li><p>To attend operational and scheduled meetings:</p>
<ul><li><p>Morning Meeting with Front Office Manager</p></li>
<li><p>Emergency Response Team Briefings</p></li>
<li><p>Front Office Briefing</p></li>
</ul></li><li><p>To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned</p></li>
<li><p>Use time effectively and efficiently to:</p>
<ul><li><p>Concentrate on priorities as required during shift</p></li>
<li><p>Complete all schedules tasks in a timely manner</p></li>
<li><p>Attend a broader range of activities as required by operations</p></li>
<li><p>Make necessary decisions under time constraints</p></li>
</ul></li><li><p>To assist the Front Office Manager to manage the department with all required responsibilities</p></li>
<li><p>To communicate regularly with the Front Office Manager and the Director of Rooms</p></li>
<li><p>To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures</p></li>
<p></p><li><p>To be trained and fully compliant as an active member of the Emergency Response Team (ERT)</p></li>
</ul><p></p><p><b>As Duty Manager, we expect from you</b></p><ul>
<li><p>Minimum 3 years of experience working in a 5-star hotel environment</p></li>
<li><p>A minimum of 2 years&rsquo; experience as a Duty Manager, Operations Manager or similar</p></li>
<li><p>Operational experience from other hotel divisions or similar industry desirable</p></li>
<li><p>Excellent verbal and written communication skills in English required</p></li>
<li><p>Perform job with attention to details and the ability to organize and handle multiple tasks effectively</p></li>
<li><p>Strong problem-solving skills</p></li>
<li><p>Crisis management training &amp; experience</p></li>
</ul><p></p><p><b>Our commitment to you</b></p><ul>
<li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</p></li>
<li><p>A competitive salary and benefits packages</p></li>
<li><p>Transportation and Housing provided</p></li>
<li><p>Relocation and Vacation Tickets</p></li>
</ul><p></p><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div><br /> <div id='job-id'>Job Id: /K73WtEmqZBYzyBga0bKiSczUTNhu4WCpTRf58tf1ehHdDpNwUvzMwVLffk+Eb9oq9EhyA7vErRHDxi92+uqGqG8IEA7xmg8Kj+BB7esfWcRcAd+bGPxc0vNGkeughIXZ6MjtfNlwATzoqAt7bjr</div>

Duty Manager

Swan Global WLL

<p>Hiring <b>Property Manager</b></p><p><b>Salary : - TBD</b></p><p><b>Duty hrs:- 7.00 am to 3.00 pm, 5 days</b></p><p>Location:- Mesaimeer</p><p><b>REQUIREMENTS:-</b></p><ul><li>Knowledge of how to manage daily tasks and requirements of property measurements.</li><li>Working knowledge of property regulations.</li><li>Understanding of Accounting Principles.</li><li>Presentable.</li><li>Excellent communication and negotiation skills.</li><li>Good customer service skills</li><li>Knows how to write Arabic &amp; English Formal Letters.</li><li>Works in big Module Scale Real Estate company.</li><li>Proficiency in Microsoft office.</li><li>Proficiency in ERP system or similar Eral Estate System.</li><li>Knowledge how to Address tenant complaints.</li><li>Knows how to Prepare budget.</li><li>Experience how to Interview tenants and Follow up their complaints.</li><li>Experience in Inspection units.</li><li>Experience in maintain properties and investigate complaints.</li><li>Eligible to secure properties by monitoring the security.</li><li>Good Supervision Skills.</li><li>Expert in Leading a team of minimum 20 members.</li><li>Experience in Handle Day to Day Operation Work.</li><li>Works in Tender Documents and has experience of how to prepare tenders.</li><li>Familiar with Real Estate Qatari law.</li><li>Knowledge of how to deal with Insurance Companies.</li><li>Knowledge How to deal With Kahramaa and had a previous experience in Dealing with it.</li><li>Works with Real Estate Contracts before and has experience about Contracts Terms and Conditions.</li><li>Diploma or Bachelor&rsquo;s degree in Business, or a related field</li><li>Minimum Experience 5 Years as Property Manager.</li><li><b>Proficiency in Arabic</b></li><li>Strong organizational, communication, and document management skills.</li><li>Proficiency in MS Office and contract management systems.</li><li>Knowledge of contract terms and compliance requirements.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Do you have experience in real estate industry?</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><br /> <div id='job-id'>Job Id: M9niKmvh0cucwVl5c/fBqjylLMlZKQqOMukdpPfk0Vbf7HkpQOjEjrMNS7jf6wWHv+plRsrrGfPu3hbI10AybJiNNuGowngeoMyaDikuO/IVXNuob00=</div>

Property Manager

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Retail Manager (Beauty)
</div></div><div><div>Ref #
</div><div>250000HV
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 25-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p>
<p>As Manager Retail Operations / Senior Retail Manager, you will be responsible for maximising sales and profit, ensuring achievement of target through the delivery of world class customer service and effective merchandising. You&rsquo;ll oversee and manage the day-to-day operations of QDF business including a multitude of high-profile brands, specifically within the beauty and perfumes &amp; cosmetics category.
</p><p>Key Accountabilities include, but are not limited to:</p>
<ul><li>Lead, manage and develop the retail team to deliver sales targets through delivery of excellent customer service and operational standards.</li>
<li>Manage the entire retail operations in accordance with company policy so as to establish an operation that not only meets but exceeds performance levels.</li>
<li>Participate in the development and implementation of Qatar Duty Free marketing strategy and promotional plans and campaigns</li>
<li>Maximise sales and profits through correct planning, forecasting and allocation of resources.</li>
<li>Manage all brand concessions and ensure that their standards are adhered to.</li>
<li>Ensure promotional programs are implemented to agreed deadlines with all supporting materials and stock in line with supplier agreements to maximise sales.</li>
<li>Manage staff scheduling to ensure that it corresponds to trading patterns and allows flexibility of staff to meet demands across both on peak and off peak seasons.</li>
<li>Make recommendations for space management allocations to maximise sales opportunities.</li>
<li>Ensure that sales targets are met by effective communication of information to managers and merchandisers and take corrective action in the event of sales slowdown.</li>
<li>Inspire and develop all staff in delivery of world class customer service standards in line with our 5-star airline</li>
<li>Drive a culture of teamwork and continuous improvement to ensure sales are maximised.</li>
<li>Ensure customer complaints or issues are dealt with quickly and efficiently; identify any root cause issues and ensure preventive and corrective action.</li>
<li>Identify training needs and ensure that a development plan is in place to continually improve levels of customer service across the operation.</li>
<li>Liaise and develop work relations with relevant airport agencies to ensure customer, staff and stock movement is efficient and effective for the business.</li>
<li>Research and be aware of trends in display and visual merchandising and make recommendations to the Marketing department as appropriate.</li></ul><br>
<p></p><p><b>Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
</p><p>Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<p>The successful candidate will have the following qualifications and skills:</p>
<ul><li>High School / Vocational Qualification / Diploma plus minimum 9 years of relevant job-related experience; or</li>
<li>Bachelor Degree or equivalent plus minimum 8 years of relevant job-related experience</li>
</ul><p>Preferred skills and experience:</p>
<ul><li>Experience in retail developing, managing and influencing people and the bottom-line results
</li><li>Experience in customer facing and fast paced business</li>
<li>Knowledge of the business environment in the region and ability to tap into networks to stay current Operational knowledge of a Retail Environment Preferred</li>
<li>Experience working in the Middle East; international business or luxury market experience o prior experience with Duty Free or airport (preferred)</li>
<li>Financial knowledge of cash handling, banking and working with budgets</li>
<li>Proficient with MS Office and working knowledge of other retail IT/POS systems
</li><li>High degree of analytical and problem-solving skills</li></ul><br>
<p></p><p><b>About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
</p><p>Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><br>
</p><p><b>Application Guidelines</b></p>
<p>Employees must submit applications through internal vacancies portal (via GEMS) only.</p>
<p>Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.</p>
<p>All internal candidates can only have three active applications at any point in time.</p>
<p>All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role</p>
<p>All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000HV</div></div></div></div></div></div></div></div><br /> <div id='job-id'>Job Id: rFWz0gDvn+6t1VSIlvZizs6ZmGU3f3eUMbX6NcA1+ASUXhgYXOvqhdq3fnqqkddWs3jGV9u2Z0DuqOT2ZO/HzWa8PCACUDFAeaB8uas9MvKfxf6gtcojCEpTbI8kCIvBDx6EscFTQFXlVZ4RZ/ojAQ==</div>

Senior Retail Manager (Beauty)

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As Manager Retail Operations / Senior Retail Manager, you will be responsible for maximising sales and profit, ensuring achievement of target through the delivery of world class customer service and effective merchandising. You&rsquo;ll oversee and manage the day-to-day operations of QDF business including a multitude of high-profile brands, specifically within the beauty and perfumes &amp; cosmetics category.
 <br/>
 <br/>
 <strong>
  Key Accountabilities Include, But Are Not Limited To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, manage and develop the retail team to deliver sales targets through delivery of excellent customer service and operational standards.
  </li>
  <li>
   Manage the entire retail operations in accordance with company policy so as to establish an operation that not only meets but exceeds performance levels.
  </li>
  <li>
   Participate in the development and implementation of Qatar Duty Free marketing strategy and promotional plans and campaigns
  </li>
  <li>
   Maximise sales and profits through correct planning, forecasting and allocation of resources.
  </li>
  <li>
   Manage all brand concessions and ensure that their standards are adhered to.
  </li>
  <li>
   Ensure promotional programs are implemented to agreed deadlines with all supporting materials and stock in line with supplier agreements to maximise sales.
  </li>
  <li>
   Manage staff scheduling to ensure that it corresponds to trading patterns and allows flexibility of staff to meet demands across both on peak and off peak seasons.
  </li>
  <li>
   Make recommendations for space management allocations to maximise sales opportunities.
  </li>
  <li>
   Ensure that sales targets are met by effective communication of information to managers and merchandisers and take corrective action in the event of sales slowdown.
  </li>
  <li>
   Inspire and develop all staff in delivery of world class customer service standards in line with our 5-star airline
  </li>
  <li>
   Drive a culture of teamwork and continuous improvement to ensure sales are maximised.
  </li>
  <li>
   Ensure customer complaints or issues are dealt with quickly and efficiently; identify any root cause issues and ensure preventive and corrective action.
  </li>
  <li>
   Identify training needs and ensure that a development plan is in place to continually improve levels of customer service across the operation.
  </li>
  <li>
   Liaise and develop work relations with relevant airport agencies to ensure customer, staff and stock movement is efficient and effective for the business.
  </li>
  <li>
   Research and be aware of trends in display and visual merchandising and make recommendations to the Marketing department as appropriate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Be part of an extraordinary story
  <br/>
  <br/>
 </strong>
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
 <br/>
 <br/>
 Join us as we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Aug 12, 2025, 3:16:32 PM
 <br/>
 <br/>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The successful candidate will have the following qualifications and skills:
 <br/>
 <br/>
 <ul>
  <li>
   High School / Vocational Qualification / Diploma plus minimum 9 years of relevant job-related experience; or
  </li>
  <li>
   Bachelor Degree or equivalent plus minimum 8 years of relevant job-related experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in retail developing, managing and influencing people and the bottom-line results
  </li>
  <li>
   Experience in customer facing and fast paced business
  </li>
  <li>
   Knowledge of the business environment in the region and ability to tap into networks to stay current Operational knowledge of a Retail Environment Preferred
  </li>
  <li>
   Experience working in the Middle East; international business or luxury market experience o prior experience with Duty Free or airport (preferred)
  </li>
  <li>
   Financial knowledge of cash handling, banking and working with budgets
  </li>
  <li>
   Proficient with MS Office and working knowledge of other retail IT/POS systems
  </li>
  <li>
   High degree of analytical and problem-solving skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Qatar Airways Group
  <br/>
  <br/>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
 <br/>
 <br/>
 Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 <br/>
 <br/>
 <strong>
  Application Guidelines
  <br/>
  <br/>
 </strong>
 Employees must submit applications through internal vacancies portal (via GEMS) only.
 <br/>
 <br/>
 Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
 <br/>
 <br/>
 All internal candidates can only have three active applications at any point in time.
 <br/>
 <br/>
 All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
 <br/>
 <br/>
 All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
</div>
<br /> <div id='job-id'>Job Id: 3ub6f9jbSy1ysGQZuNxx5m8tknZRP9JJtoWNcLGzvjJCu1di13s3Hz10/ExgHnvJ58QeadhPNqdz9fXZxFyWeLJFQi20vdW9PTgp2ITzmgL328x/gC226NG8HOvhjSEkeuXVPbnNmzNo8rANcpw8lIW10g==</div>

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