assistant manager – customer support & experience Jobs in Mangaluru

assistant manager – customer support & experience

client support executive Jobs in Mangaluru

client support executive

cx strategy manager

head of executive experience(sr manager), india Jobs in Mangaluru

head of executive experience(sr manager), india

hr executive

customer experience executive

slice

<div>
 
 
 Walk-in Drive
 
 
 
 
 Location
 
 : 1st Floor, Ashford, Indiqube, 80 Feet Rd, 3rd Block, Koramangala
 
 
 
 Date
 
 : 16th Sep (Tuesday)
 
 
 
 Time
 
 : 11 AM &ndash; 3 PM (Registration from 11 AM - 1pm)
 
 
 
 Roles
 
 : Customer Experience Executive
 
 
 
 
 
 
 About the team
 
 
 
 
 
 
 Be Part of Something Extraordinary.
 
 
 
 
 
 Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We&rsquo;re not just any team&mdash;we&rsquo;re the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? &ldquo;We make the customer feel like they&rsquo;re the king.&rdquo; It&rsquo;s simple, but it&rsquo;s what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!
 
 
 As a Customer Experience Executive, you&rsquo;ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.
 
 
 
 
 
 Needless to say, there's never a dull time at slice. You&rsquo;ll be promised all the perks of joining a fast-paced, hyper-growth startup that aims to disrupt the payments space.
 
 
 
 
 
 
 What You will do
 
 
 
 
 
 <ul>
 <li>
 Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
 </li>
 <li>
 Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
 </li>
 <li>
 Dive into Problem-Solving: Love a challenge? Analyze and report product issues by exploring different scenarios or stepping into the customer&rsquo;s shoes.
 </li>
 <li>
 Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
 </li>
 <li>
 Collaborate and Innovate: Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
 </li>
 <li>
 Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they&rsquo;re available.
 </li>
 <li>
 Ensure Resolution: Don&rsquo;t just solve problems&mdash;follow up with customers to make sure everything&rsquo;s running smoothly on their end.
 </li>
 <li>
 Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement
 </li>
 </ul>
 
 
 
 
 What you will need
 
 
 
 
 <ul>
 <li>
 Bring Your Experience: Have at least 2 years in a customer facing role? Great! If you're a fresher with outstanding communication skills, we&rsquo;d love to hear from you too.
 </li>
 <li>
 Versatile Support: Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
 </li>
 <li>
 Customer-Centric Approach: We&rsquo;re all about our customers&mdash;you should be too.
 </li>
 <li>
 Tech-Savvy: Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
 </li>
 <li>
 Communication Pro: Strong communication and problem-solving skills are a must. We need someone who&rsquo;s fluent in both English and Hindi.
 </li>
 <li>
 Juggle Like a Pro: You&rsquo;ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.
 </li>
 </ul>
 
 
 
 
 
 Life at slice:
 
 
 
 
 
 
 Life so good, you&rsquo;d think we&rsquo;re kidding:
 
 
 
 
 <ul>
 <li>
 Competitive salaries. Period.
 </li>
 <li>
 An extensive medical insurance that looks out for our employees &amp; their dependants. We&rsquo;ll love you and take care of you, our promise.
 </li>
 <li>
 Flexible working hours. Just don&rsquo;t call us at 3AM, we like our sleep schedule.
 </li>
 <li>
 Tailored vacation &amp; leave policies so that you enjoy every important moment in your life.
 </li>
 <li>
 A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
 </li>
 <li>
 Learning and upskilling opportunities. Seriously, not kidding.
 </li>
 <li>
 Good food, games, and a cool office to make you feel like home. An environment so good, you&rsquo;ll forget the term &ldquo;colleagues can&rsquo;t be your friends&rdquo;.
 </li>
 <li>
 We believe in equality. Period.
 </li>
 </ul>
 
 
 
 
 At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.
 
 
 
 
 
 We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
 
 
 
 
 
 Come join our crew!
 
 
 
 
 
 
 About us
 
 
 
 slice the way you bank
 
 
 
 
 
 slice&rsquo;s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We&rsquo;ve all felt how slow, confusing, and complicated banking can be. So, we&rsquo;re reimagining it. We&rsquo;re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.
 
 
 
 
 
 Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, slice UPI ATMs, slice fixed deposits, slice borrow, and UPI-powered bank branch are designed to be simple, rewarding, and completely in your control. At slice, you&rsquo;ll get to build things you&rsquo;d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
 
 
 
 
 
 We&rsquo;re backed by some of the world&rsquo;s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
 
</div>

Customer Experience Executive

ServiceNow

<div>
 
 Company Description
 
 
 
 It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
 
 
 
 Job Description
 
 
 
 Job Title: Head of Executive Experience India
 
 
 Executive Office: Chief Marketing Office
 
 
 Department: Company Marketing Office
 
 
 Location: Bangalore (Travel required)
 
 
 
 
 Job Description
 
 
 
 
 As the Head of Executive Experience for our Innovation Centers, you will be the strategic leader responsible for bringing ServiceNow's technology story to life through immersive, high-impact customer experiences. This pivotal leadership role combines strategic thinking with operational excellence to drive the success of one of our eight global Innovation Centers.
 
 
 
 
 Key Strategic Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead the vision and strategic direction of the Hyderabad Innovation Center, ensuring alignment with global objectives while maintaining local market relevance in India
 </li>
 <li>
 Drive center excellence through leadership of Experience Consultants, fostering a culture of innovation and exceptional service delivery
 </li>
 <li>
 Coach and guide our EC&rsquo;s to be high performing consultants ensuring customer centricity and white glove excellence in all execution
 </li>
 <li>
 Architect and orchestrate compelling, technology-driven customer experiences that minimize traditional presentations and maximize hands-on engagement
 </li>
 <li>
 Serve as a trusted advisor to senior executives and sales leadership in your region, providing strategic consultation to accelerate pipeline and drive business outcomes
 </li>
 <li>
 Oversee the day-to-day operations of our Centers developing playbooks that allow our EEC team to operate in alignment, consistently and at scale
 </li>
 <li>
 Ensure global consistency across your center to be truly global destination that showcases ServiceNow culture, yet supports your local cultural nuance
 </li>
 <li>
 Identify opportunities to provide elite experiences to our most valuable customers in your Center, develop a process and train teams
 </li>
 <li>
 Champion the evolution of our Innovation Center experiences, constantly pushing boundaries to showcase ServiceNow's capabilities in new and impactful ways
 </li>
 <li>
 Deliver experiences for our most VIP accounts, where you will own, drive and execute outstanding agendas for our Marquee programs
 </li>
 <li>
 Develop an annual plan that articulates core sales alignment opportunities, reporting schedules and activities that insists on our close interlock with the GTM organisation.
 
 
 </li>
 </ul>
 
 
 Leadership &amp; Team Development:
 
 
 
 
 <ul>
 <li>
 Build and mentor a high-performing team, fostering a culture of excellence and continuous improvement
 </li>
 <li>
 Develop and implement best practices that can be scaled across our global Innovation Center network through playbooks and how to guides
 </li>
 <li>
 Create professional development pathways for team members, ensuring growth opportunities and skill enhancement by supporting their IDPs
 </li>
 <li>
 Attend, present and lead cross functional meetings and activities that elevate your own personal brand, as well as the program reputation.
 </li>
 <li>
 Partner with cross-functional teams to ensure seamless center operations and exceptional customer experiences, such as WPS, Marketing, Global Center Management and Leadership
 
 
 </li>
 </ul>
 
 
 Innovation Center Excellence:
 
 
 
 
 <ul>
 <li>
 Design and implement innovative approaches to storytelling and technology demonstrations that bring ServiceNow's value proposition to life
 </li>
 <li>
 Drive the center's strategic initiatives, including experience design, content development, and customer journey mapping
 </li>
 <li>
 Establish and maintain strategic relationships with key stakeholders across Sales, Marketing, Product, and Executive teams
 </li>
 <li>
 Lead the development of center-specific KPIs and metrics to demonstrate impact and ROI
 </li>
 <li>
 Orchestrate high-stakes executive engagements that accelerate deal velocity and strengthen customer relationships
 </li>
 <li>
 Activate the demo rooms, and experiential zones to ensure technology first story-telling
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 In order to be successful in this role, we need someone who has:
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 10+ years of experience in strategic customer-facing roles, with 5+ years in leadership positions
 </li>
 <li>
 Proven track record of leading people in a dynamic, technology-driven environment
 </li>
 <li>
 Strong executive presence and ability to influence senior stakeholders
 </li>
 <li>
 Deep understanding of enterprise technology landscape and ability to translate complex solutions into compelling narratives
 </li>
 <li>
 Deep understanding of Executive Briefing principles, and or Executive Campaigns, and or Executive Marketing practice.
 </li>
 <li>
 Experience in designing and delivering high-impact customer experiences
 </li>
 <li>
 Bachelor's degree in Business, Marketing, Technology, or related field; MBA preferred
 
 
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 
 
 <ul>
 <li>
 Strategic thinking with exceptional execution capabilities
 </li>
 <li>
 Strong leadership and team development skills
 </li>
 <li>
 Excellence in stakeholder management and executive communications
 </li>
 <li>
 Ability to drive innovation and change in a fast-paced environment
 </li>
 <li>
 Data-driven decision-making capability
 </li>
 <li>
 Proven ability to build and maintain strategic partnerships
 </li>
 <li>
 Outstanding problem-solving and analytical skills
 </li>
 <li>
 Change agent, who adapts to the their environment
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Work Personas
 
 
 
 We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
 
 
 
 Equal Opportunity Employer
 
 
 
 ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
 
 
 
 Accommodations
 
 
 
 We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
 
 
 
 Export Control Regulations
 
 
 
 For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
 
 
 From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.
</div>

Head of Executive Experience(Sr Manager), India

Lowe's India

<div>
 
 About Lowe&rsquo;s
 
 
 
 Lowe&rsquo;s is a FORTUNE&reg; 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe&rsquo;s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe&rsquo;s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
 
 
 
 About The Team
 
 
 
 The Leadership Hiring team is fully responsible for owning and executing executive level searches across the Lowe&rsquo;s India organization. Qualified candidates will be well-versed in all aspects of executive search including search/market strategy, creative candidate sourcing, candidate generation and development, client management, and offer negotiations.
 
 
 
 Job Summary
 
 
 
 The Leadership Hiring Manager is fully responsible for owning and executing executive level searches across the Lowe&rsquo;s India organization. Qualified candidates will be well-versed in all aspects of executive search including search/market strategy, creative candidate sourcing, candidate generation and development, client management, and offer negotiations. The role will also provide leadership to a member of the &lsquo;Leadership hiring&rsquo; team &ndash; coaching and guiding the member through the execution process.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Partner with senior business leaders and the internal Talent function to execute senior level searches for Lowe&rsquo;s India.
 </li>
 <li>
 Provide strategic guidance and advice in true partnership with executive leadership.
 </li>
 <li>
 Conduct research to map target companies and top talent for Lowe&rsquo;s India.
 </li>
 <li>
 Create unique and robust search strategies to identify and attract the best and brightest.
 </li>
 <li>
 Develop innovative ways to raise the bar on how Lowe&rsquo;s recruits talent.
 </li>
 <li>
 Conduct on-site interviews, participating in debriefs, performing 360 reference checks, and presenting employment offers on behalf of Lowe&rsquo;s.
 </li>
 <li>
 Understand future skill requirements in order to build and proactively maintain a network of qualified candidates. Create and inspire effective development of targeted attraction methods (e.g. conferences, networking opportunities, social media campaigns, etc.) to support Lowe&rsquo;s India&rsquo;s recruitment objectives.
 </li>
 <li>
 Focus on KPIs including cost per hire, time to offer, time to fill, diversity, channel effectiveness and customer experience.
 </li>
 <li>
 Champion Lowe&rsquo;s Diversity and Inclusion aspirations by helping to educate internal stakeholders, external partners and prospective candidates on the focus and benefit of inclusive leadership and the hiring of diverse talent. Proactively ensuring that candidate selection slates and interview panels are appropriately diverse to meet or exceed company guidelines.
 </li>
 <li>
 Oversee the provision of high quality market intelligence to provide insights on the competitor landscape that help to inform talent decisions by senior internal stakeholders.
 </li>
 <li>
 Cultivate a superior candidate experience that is reflective of our culture that is unique to the marketplace.
 </li>
 <li>
 Work across the organization with key stakeholders such as Human Resources, Compensation, and the Business to ensure a superior client and candidate experience.
 
 
 </li>
 </ul>
 
 Team Leadership
 
 
 
 <ul>
 <li>
 Creates a strong sense of team unity and engagement by building recruiter capability (business acumen, partnering &amp; influencing skills)
 </li>
 <li>
 Supports career development plans for their team and is committed to the success and growth of the team.
 
 
 </li>
 </ul>
 
 Critical Success Factors In This Role
 
 
 
 <ul>
 <li>
 Research - A researcher should be able to learn new domains, and then quickly understand and apply this knowledge into effective search strategies.
 </li>
 <li>
 Communication - A compelling communicator should be able to effectively engage the attention of executive stakeholders, and articulate complex arguments in a polished and professional manner.
 </li>
 <li>
 Tact &amp; High Judgement - Knowing when to apply the right pressure and when to move on.
 </li>
 <li>
 Self-assured - Not easily thrown, able to think on your feet and work on highly confidential searches with senior leadership.
 
 
 </li>
 </ul>
 
 Focus And Deliverables For The First 6-12 Months
 
 
 
 <ul>
 <li>
 Full Lowe&rsquo;s immersion - Learn our business models, competencies, and leadership principles.
 </li>
 <li>
 Develop search strategies, conduct research, perform thorough assessments, and present qualified candidates for critical roles.
 </li>
 <li>
 Learn about Lowes&rsquo; India overall needs across functional areas and develop strategies for individual and team success in the identification and attraction of senior-level talent.
 
 
 </li>
 </ul>
 
 Experience &amp; Skills Required
 
 
 
 <ul>
 <li>
 10 years + extensive direct delivery experience in executive level talent acquisition gained through the executive search industry and/or in-house executive TA roles in a complex highly matrixed multinational corporate environment.
 </li>
 <li>
 Proven track record in designing and implementing technical recruiting strategies that yield hiring results, including executive and technology-based roles.
 </li>
 <li>
 An ability to consistently and proactively identify, approach, attract and manage passive executive level talent
 </li>
 <li>
 Build credibility and confidence with executive candidates and business leaders through your interactions, possesses the gravitas to lead conversations, influence outcomes and challenge perceptions.
 </li>
 <li>
 Possess strong stakeholder influencing skills and ability able to navigate through ambiguous scenarios to achieve the desired outcome. Demonstrated capability to manage complex end to end executive recruitment processes successfully while balancing multiple stakeholders with potentially competing priorities
 </li>
 <li>
 Is passionate about the need for greater diverse and inclusive leadership for business success.
 </li>
 <li>
 Exceptional communication skills to cultivate and manage effective relationships with a wide range of individuals across the organization.
 </li>
 <li>
 Excellent business judgment and time management skills.
 </li>
 <li>
 Ability to Influence leaders in taking decisions for the organization.
 </li>
 <li>
 Ability to partner effectively with HR business partners, Total Rewards &amp; HR Operations team members.
 </li>
 <li>
 Possess strong analytical skills with the ability to create and develop measures for operational efficiency.
 
 
 </li>
 </ul>
 
 Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
 
 
 
 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
</div>

Manager - Talent Acquisition ( Leadership Hiring)

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos.
 </li>
 <li>
 Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization.
 </li>
 <li>
 Building sales pipeline and manage sales projections and revenue forecasts.
 </li>
 <li>
 Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle.
 </li>
 <li>
 Building account ownership through understanding of customer
 </li>
 <li>
 s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations.
 </li>
 <li>
 Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations
 </li>
 <li>
 The role may be an individual contributor or may lead a small team.
 
 
 </li>
 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role.
 
 
 Desired Skill sets
 
 
 <ul>
 <li>
 Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build
 </li>
 <li>
 Extensive experience in building executive relationships with key customer stakeholders.
 </li>
 <li>
 Expertise in drafting a Go to market plan/ customer acquisition strategy.
 </li>
 </ul>
</div>

Sr Manager - Sales- India

Livspace

<div>
 
 Hi Connections!!
 
 
 
 
 
 Livspace #hiringalert
 
 
 
 
 
 About Livspace :
 
 
 
 
 
 Livspace is building the world's first end-to-end interior design platform out of India. We&rsquo;re India's top online home improvement &amp; interior destination for consumers and the world &amp; first design automation platform for designers.
 
 
 
 
 
 Profile: Project Executive
 
 
 Location: Bangalore
 
 
 Years of Experience: 1 -2 years
 
 
 
 
 
 As a Project Executive, you will be responsible for the start-to-end project execution as per drawings with quality &amp; within time. You will visit project sites daily and share DPR with all stakeholders. You will create a weekly schedule and align vendors for resource allocation.
 
 <ul>
 <li>
 Quality monitoring as per standards and specifications.
 </li>
 <li>
 Identify issues and de-bottleneck for smooth project execution.
 </li>
 <li>
 Coordinate and manage stakeholders.
 </li>
 <li>
 100% adherence to internal Livspace processes.
 </li>
 <li>
 Keeping a record of all site work.
 </li>
 <li>
 Project completion within time and top quality standards.
 </li>
 <li>
 Customer Overall CSAT Score.
 </li>
 <li>
 Degree / Diploma in Civil Engineering, Architecture, and Interior Designing.
 </li>
 <li>
 Experience in interior project execution is a plus.
 </li>
 <li>
 People with Site Execution experience in Premium projects, Hotel projects, and Luxury studios are preferred
 </li>
 <li>
 An eye for quality is a must.
 </li>
 <li>
 Should be able to read and plan work from the schedule.
 </li>
 <li>
 Must have own 2-wheeler and a valid license for site travel.
 </li>
 </ul>
 
 
</div>

Project Executive - Home Interior (Bangalore)

Licious

<div>
 
 
 Role Overview
 
 
 
 As the
 
 CX Strategy Manager,
 
 you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each team. You will partner with these teams to structurally solve through deep design. You will hold the org accountable on actual CX delivery, through driving rigour on customer-facing operating metrics. It&rsquo;s a strategy and design role with deep operational exposure.
 
 
 
 
 
 
 What makes the role meaty?
 
 
 <ul>
 <li>
 Drive ops-heavy design thinking: Convert customer pain points into structured problem statements, prototype solutions, and pilot quickly.
 </li>
 <li>
 Identify root causes of negative CX trends using contact center and platform data; lead zero-defect and effort-reduction initiatives.
 </li>
 <li>
 Translate strategic CX priorities into actionable process, policy, and tech solutions across the organization.
 </li>
 <li>
 Build and lead the CX strategy roadmap across contact points&mdash;voice, chat, app, social, and offline experience nodes.
 </li>
 <li>
 Partner with tech/product to design systemic solutions that reduce escalations and increase first-touch resolution.
 </li>
 <li>
 Manage executive-level stakeholder alignment on customer-centric initiatives&mdash;owning CX charters in quarterly business planning.
 </li>
 </ul>
 
 
 
 
 
 We hope that you..
 
 
 <ul>
 <li>
 Engineering or MBA from a Tier-1 institute (IITs, IIMs, ISB.)
 </li>
 <li>
 2&ndash;3 years of experience in operations strategy / design, CX design / operations.
 </li>
 <li>
 Experience working in or with high-volume, distributed operations environments (e.g., ecomm, quick comm, food tech, omni-channel D2C brands).
 </li>
 <li>
 Strong design thinking orientation&mdash;comfortable breaking complex journeys into system-level flows.
 </li>
 <li>
 Strong analytical mindset&mdash;comfortable working with operations data, root cause trees, and business impact sizing.
 </li>
 <li>
 Experience in startups in B2C, e-commerce, logistics, or food tech with prior experience in Ops Design, Service Design, or CX innovation roles is good to have.
 </li>
 </ul>
 
 
 
 
 
 Why This Role is Exciting
 
 
 <ul>
 <li>
 Create and lead customer-first experiences in one of India&rsquo;s fastest-growing consumer brands.
 </li>
 <li>
 Operate at the intersection of strategy, design, and execution&mdash;not just advisory.
 </li>
 <li>
 Be part of a team that truly believes customer experience is a business differentiator, not a support function.
 </li>
 </ul>
</div>

CX Strategy Manager

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Roles and Responsibilities:
 
 
 Own and manage the full life cycle of executive hiring, from talent strategy to offer closure, for leadership roles.
 
 
 Work with senior stakeholders to understand hiring needs, define role requirements, and build strategic search plans.
 
 
 Evaluate leadership talent through competency-based interviews and assessments, ensuring both technical and cultural fit.
 
 
 Conduct regular market research and benchmarking to guide hiring decisions and talent strategies.
 
 
 Act as a talent advisor to leadership, influencing hiring decisions with data-driven insights.
 
 
 Represent the business in cross-functional forums and leadership councils.
 
 
 
 Must Have Skills
 
 
 
 Should have experience in leadership hiring.
 
 
 Should have experience in strategic and corporate hiring.
 
 
 
 Skills Required
 
 
 
 RoleAssociate- Leadership hiring
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional AreaITES/BPO/Customer Service
 
 
 Required Education Bachelors degree
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 LEADERSHIP HIRING
 </li>
 <li>
 TALENT ACQUISITION
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1052/2025
 
 
 Recruiter NameDivya R
</div>

Associate- Leadership hiring - GO/JC/1052/2025

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