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employee experience manager

customer experience executive

slice

<div>
 
 
 About the team
 
 
 
 
 
 
 
 Be Part of Something Extraordinary.
 
 
 
 Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We&rsquo;re not just any team&mdash;we&rsquo;re the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? &ldquo;We make the customer feel like they&rsquo;re the king.&rdquo; It&rsquo;s simple, but it&rsquo;s what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!
 
 
 
 As a Customer Experience Executive, you&rsquo;ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings. If you&rsquo;re driven by customer satisfaction and enjoy helping others succeed, this role is for you!
 
 
 
 
 
 
 What You will do
 
 
 
 
 
 
 ●
 
 Deliver Top-Notch Support:
 
 Ensure every customer query is met with a quality response,
 
 
 following our SOPs to keep interactions smooth and efficient.
 
 
 ●
 
 Be a Customer Advocate:
 
 Tune in to what our customers really need and guide them through
 
 
 using specific features that make a difference.
 
 
 ●
 
 Dive into Problem-Solving:
 
 Love a challenge? Analyze and report product issues by exploring
 
 
 different scenarios or stepping into the customer&rsquo;s shoes.
 
 
 ●
 
 Keep Our Knowledge Base Sharp:
 
 Regularly update our internal systems with insights from technical issues and valuable customer conversations.
 
 
 ●
 
 Collaborate and Innovate:
 
 Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
 
 
 ●
 
 Stay Ahead of the Curve:
 
 Excite our customers by informing them about the latest features and functionalities as soon as they&rsquo;re available.
 
 
 ●
 
 Ensure Resolution:
 
 Don&rsquo;t just solve problems&mdash;follow up with customers to make sure
 
 
 everything&rsquo;s running smoothly on their end.
 
 
 ●
 
 Amplify the Customer Voice:
 
 Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.
 
 
 
 
 
 
 What you will need
 
 
 
 
 
 
 ●
 
 Bring Your Experience:
 
 Have at least 2 years in a Customer Support role? Great! If you're a fresher with outstanding communication skills, we&rsquo;d love to hear from you too.
 
 
 ●
 
 Versatile Support:
 
 Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
 
 
 ●
 
 Customer-Centric Approach:
 
 We&rsquo;re all about our customers&mdash;you should be too.
 
 
 ●
 
 Tech-Savvy:
 
 Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
 
 
 ●
 
 Communication Pro:
 
 Strong communication and problem-solving skills are a must. We need someone who&rsquo;s fluent in both English and Hindi.
 
 
 ●
 
 Juggle Like a Pro:
 
 You&rsquo;ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.
 
 
 
 
 
 
 Life at slice
 
 
 
 Life so good, you&rsquo;d think we&rsquo;re kidding:
 
 
 
 
 <ul>
 <li>
 Competitive salaries. Period.
 </li>
 <li>
 An extensive medical insurance that looks out for our employees &amp; their dependents. We&rsquo;ll love you and take care of you, our promise.
 </li>
 <li>
 Flexible working hours. Just don&rsquo;t call us at 3AM, we like our sleep schedule.
 </li>
 <li>
 Tailored vacation &amp; leave policies so that you enjoy every important moment in your life.
 </li>
 <li>
 A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
 </li>
 <li>
 Learning and upskilling opportunities. Seriously, not kidding.
 </li>
 <li>
 Good food, games, and a cool office to make you feel like home. An environment so good, you&rsquo;ll forget the term &ldquo;colleagues can&rsquo;t be your friends&rdquo;.
 </li>
 </ul>
 
 
 
 
 We believe in equality. Period.
 
 
 
 
 
 At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status,veteran status, medical condition, disability, or any other class of characteristic protected by the applicable law. We consider all qualified jobseekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Come join our crew!
 
 
 
 
 
 
 About Us
 
 
 
 slice
 
 
 A new bank for a new India
 
 
 
 
 
 slice&rsquo;s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We&rsquo;ve all felt how slow, confusing, and complicated banking can be. So, we&rsquo;re reimagining it. We&rsquo;re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.
 
 
 
 
 
 Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you&rsquo;ll get to build things you&rsquo;d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
 
 
 
 
 
 We&rsquo;re backed by some of the world&rsquo;s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
 
</div>

Customer Experience Executive

CloudThat

<div>
 
 
 Job Title
 
 &ndash; Project Management Executive
 
 
 
 Location:
 
 Bangalore
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 About your Company:
 
 
 CloudThat, founded in 2012 by Bhavesh Goswami, is India&rsquo;s first company to offer comprehensive cloud consulting and training. Headquartered in Bengaluru with global offices, it has delivered 350+ projects and trained 850K+ professionals across 30+ countries.
 
 
 A top-tier partner with AWS, Microsoft, Google Cloud, and Databricks, CloudThat is the only company globally to win all three major cloud training awards in 2025. It also holds multiple prestigious partnerships and was certified as a Great Place to Work&reg; in 2025, highlighting its innovation-driven, people-first culture.
 
 
 
 
 
 
 
 About the Role:
 
 
 We are looking for an experienced and results-driven
 
 Project Management Executive
 
 to lead the planning, execution, and delivery of cloud-based projects across diverse business units.
 
 
 In this role, you will work closely with Stakeholders such as
 
 technical delivery teams
 
 ,
 
 account managers
 
 , and
 
 customers
 
 to ensure that assigned projects are delivered on time, within scope, and aligned with strategic objectives.
 
 
 You will be responsible for managing complex, cross-functional teams and driving cloud transformation projects using structured project management methodologies (such as Agile, Waterfall, etc.). The ideal candidate will bring a balanced mix of
 
 technical knowledge
 
 (with exposure to cloud platforms such as
 
 AWS, Azure, or GCP
 
 ) and
 
 strong leadership and communication skills
 
 , enabling effective collaboration between internal teams and customer stakeholders.
 
 
 This is a critical role that requires someone who thrives in fast-paced environments, demonstrates sound judgement under pressure, and can influence without authority to keep projects moving forward successfully.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 &middot;
 
 Plan and manage
 
 the full life cycle of
 
 cloud-based projects
 
 from initiation to successful delivery.
 
 
 &middot; Lead projects across
 
 AWS
 
 ,
 
 Azure
 
 , or
 
 GCP
 
 environments, ensuring alignment with customer goals, timelines, and budgets.
 
 
 &middot; Develop and maintain
 
 detailed project plans
 
 , schedules, and timelines; manage changes proactively to scope, resources, or timelines.
 
 
 &middot; Coordinate and align efforts between
 
 technical delivery teams
 
 ,
 
 account managers
 
 ,
 
 customers
 
 , and
 
 third-party vendors
 
 .
 
 
 &middot; Ensure all projects are delivered
 
 on time, within scope, and within budget
 
 , while meeting high standards of quality and customer satisfaction.
 
 
 &middot; Apply
 
 structured execution methodologies
 
 , leveraging Agile practices, planning tools, and strong risk and issue management.
 
 
 &middot; Foster continuous
 
 communication and collaboration
 
 across teams and stakeholders to promote transparency and trust.
 
 
 &middot; Measure and report project performance using relevant
 
 tools, KPIs, and metrics
 
 ; escalate risks and blockers to leadership when needed.
 
 
 &middot; Maintain accurate and comprehensive
 
 project documentation
 
 throughout the project lifecycle.
 
 
 &middot; Encourage a culture of
 
 continuous improvement
 
 , innovation, and knowledge sharing across delivery teams.
 
 
 &middot; Exhibit ownership and initiative, resolving issues early and identifying opportunities for better outcomes.
 
 
 &middot; Keep a strong
 
 client-first approach
 
 , ensuring delivery excellence leads to measurable business value and customer success.
 
 
 &middot; Perform other related duties as required to support the overall success of the project and organization.
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 
 
 
 Must-Have:
 
 
 
 
 
 
 
 &middot; Excellent communication, stakeholder management, and problem-solving skills.
 
 
 &middot; Minimum
 
 2+ years of experience
 
 in Project Management Methodologies (Agile, Scrum, Waterfall, etc.) with at least
 
 1+ year in cloud-based projects
 
 
 
 &middot;
 
 Bachelor&rsquo;s degree
 
 in computer science, Engineering, Information Technology, or a related field (
 
 mandatory
 
 ).
 
 
 
 
 
 
 
 Good to Have:
 
 
 
 
 &middot;
 
 Project management certifications
 
 such as
 
 PMP
 
 ,
 
 Certified Scrum Master (CSM)
 
 , or
 
 Professional Scrum Master (PSM)
 
 are preferred.
 
 
 &middot;
 
 Cloud certifications
 
 (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals) are a plus.
 
 
 &middot; Good to have any
 
 master&rsquo;s degree
 
 .
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 
 
 &bull; Competitive salary and performance bonuses.
 
 
 &bull; Flexible working hours / remote-friendly culture.
 
 
 &bull; Learning &amp; development opportunities.
 
 
 &bull; Collaborative and diverse team environment.
 
 
 
 
 
 
 
 Application Process:
 
 
 
 
 Shortlisted candidates will be contacted for a Virtual/Face to Face interview. Our process includes a [4&ndash;rounds of interview].
 
 
 
 
 
 
 
 Equal Opportunity Statement:
 
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, gender, sexual orientation, age, or disability status.
 
</div>

Project Management Executive

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail, founded in 2006, is India's largest, most profitable, and fastest-growing retailer. With a significant omni-channel presence, the company offers a superior value proposition, high-quality products, and an unmatched shopping experience. Serving over 193 million loyal customers across 7,000+ cities, Reliance Retail continues to expand its capabilities through organic growth, acquisitions, and strategic investments, ensuring exceptional customer service through its extensive store network and digital platforms.
 
 
 
 Job Overview
 
 
 
 Reliance Retail is seeking an Executive Product Designer for Home Hardgoods, located in Bengaluru. This full-time position requires expertise in product design, focusing on hard goods and home decor. The role emphasizes creating innovative design concepts, utilizing skills in 3D modeling and Adobe Illustrator to deliver exceptional product solutions.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Proven experience in product design with a focus on home hardgoods, showcasing a diverse portfolio of successful designs.
 </li>
 <li>
 Strong proficiency in 3D modeling and rendering software to create realistic and detailed product visuals.
 </li>
 <li>
 Advanced skills in Adobe Illustrator for creating precise design concepts and illustrations that communicate product features effectively.
 </li>
 <li>
 Extensive knowledge of design trends in the home decor industry, with the ability to apply these trends meaningfully in product development.
 </li>
 <li>
 Excellent understanding of material properties and manufacturing processes to ensure practical and scalable product designs.
 </li>
 <li>
 Ability to translate customer insights and market research into innovative design solutions that enhance user experiences.
 </li>
 <li>
 Strong problem-solving skills to address design challenges creatively while maintaining product functionality and aesthetics.
 </li>
 <li>
 Effective communication and collaboration skills to work cross-functionally with merchandising, engineering, and marketing teams.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Design and develop innovative product concepts for home hardgoods that align with Reliance Retail's quality and aesthetic standards.
 </li>
 <li>
 Collaborate with cross-functional teams to understand customer needs and translate them into compelling design solutions.
 </li>
 <li>
 Create detailed design specifications and prototypes to guide product development and ensure design integrity from concept to final product.
 </li>
 <li>
 Conduct market research to identify emerging trends and competitive products, and incorporate findings into design strategies.
 </li>
 <li>
 Work closely with manufacturing partners to ensure feasibility and cost-effectiveness of design proposals.
 </li>
 <li>
 Participate in design reviews and provide constructive feedback to enhance design solutions and processes.
 </li>
 <li>
 Maintain organized documentation of all design projects for future reference and compliance with company protocols.
 </li>
 <li>
 Contribute to the continuous improvement of design processes to optimize productivity and innovation.
 </li>
 </ul>
</div>

Product Designer (Home Hardgoods)

Zoca

<div>
 
 About Zoca
 
 
 
 Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals.
 
 
 
 Location:
 
 Koramangla Bangalore, Karnataka
 
 
 We are looking for a highly creative and analytical Content Strategist to take full ownership of our social media content. In this role, you will be responsible for leading and executing our content strategy&mdash;from ideation to publication&mdash;across multiple platforms. You'll analyze trends, create high-performing content, and help automate content production workflows for efficiency and scale.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own the end-to-end content creation process for social media (Instagram, Facebook, TikTok, etc.)
 </li>
 <li>
 Develop and implement monthly content calendars aligned with brand goals and campaigns
 </li>
 <li>
 Conduct daily trend research and competitor analysis to identify content opportunities
 </li>
 <li>
 Write engaging copy, captions, and hooks tailored to each platform and audience
 </li>
 <li>
 Collaborate with designers and editors (if any) or use tools to create visual and video content
 </li>
 <li>
 Post content consistently and monitor performance metrics
 </li>
 <li>
 Work with automation tools (like Canva, ChatGPT, Notion, etc.) to streamline content creation and publishing
 </li>
 <li>
 Suggest improvements and new formats to improve reach and engagement
 </li>
 <li>
 Stay updated with platform algorithm changes and best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a content strategist, social media manager, or similar role
 </li>
 <li>
 Strong grasp of social media platforms, trends, and algorithms
 </li>
 <li>
 Excellent written communication and storytelling skills
 </li>
 <li>
 Ability to work independently and take full ownership of content planning and publishing
 </li>
 <li>
 Experience with automation tools and AI content tools is a plus
 </li>
 <li>
 Basic graphic/video editing skills (Canva, CapCut, or similar) is cherry on the cake
 </li>
 <li>
 Analytical mindset and ability to interpret data to inform content strategy
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Experience in the beauty, wellness, or lifestyle industry
 </li>
 <li>
 Understanding of SEO for social media
 </li>
 <li>
 Experience with scheduling and analytics tools (Meta Business Suite, ManyChat etc.)
 
 
 </li>
 </ul>
 
 Why Join Zoca
 
 
 
 <ul>
 <li>
 Work with a global customer base, primarily in North America.
 </li>
 <li>
 Strategic, high-ownership role that directly impacts client success and growth.
 </li>
 <li>
 Opportunity to collaborate with product, tech, and marketing teams.
 </li>
 <li>
 Be part of a fast-paced, early-stage startup shaping the future of local business marketing
 </li>
 <li>
 A culture that values initiative, customer obsession, and continuous learning
 
 
 </li>
 </ul>
 Skills: tiktok marketing,instagram,executive calendar management,content strategy,social media
</div>

Content Strategist

Unacademy

<div>
 
 
 Position : Executive Assistant
 
 
 
 
 Location: Bengaluru (On-Site)
 
 
 
 
 Experience : 3+ Years
 
 
 
 
 Work Mode :
 
 
 6 Days Work from Office
 
 
 
 
 
 
 
 About Us :
 
 
 
 Unacademy is India&rsquo;s leading learning platform, empowering millions of learners to achieve their goals. We are building the future of education through technology, innovation, and passionate people who believe in making a difference.
 
 
 
 
 
 
 Role Overview :
 
 
 
 We are looking for a highly organized and proactive Executive Assistant to the CXO who can manage day-to-day operations, strategic coordination, and confidential executive-level tasks with precision and discretion. This role requires excellent communication, judgment, and multitasking ability &mdash; ensuring the executive&rsquo;s time is optimized and key priorities are achieved
 
 
 efficiently.
 
 
 
 
 
 
 Key Responsibilities &amp; Competencies
 
 
 
 
 
 
 
 1. Executive Support &amp; Strategic Coordination
 
 
 
 ● Manage the executive&rsquo;s calendar &mdash; schedule meetings, conferences, travel, and logistics with accuracy and foresight.
 
 
 ● Oversee daily operations and ensure professional and personal tasks are seamlessly executed.
 
 
 ● Serve as the primary liaison between the executive and internal/external stakeholders with professionalism and discretion.
 
 
 ● Track, follow up, and ensure timely completion of key projects, deliverables, and assigned action items.
 
 
 
 
 
 
 2. Operational Excellence &amp; Process Management
 
 
 
 ● Maintain an organized repository of critical data, investments, and operational information across verticals.
 
 
 ● Demonstrate proficiency in Google Suite, Notion, Slack, and expense management tools for documentation and workflow management.
 
 
 ● Manage vendor relationships, ensuring timely deliverables and reliability.
 
 
 ● Secure and manage confidential materials &mdash; including KYC files, credentials, payment details, and contact directories.
 
 
 
 
 
 
 3. Communication &amp; Stakeholder Management
 
 
 
 ● Professionally manage guest, partner, and stakeholder interactions &mdash; in person and virtually.
 
 
 ● Maintain responsiveness across platforms (WhatsApp, Email, Slack) for real-time coordination and decision-making.
 
 
 ● Exhibit excellent written and verbal communication skills, ensuring clarity, professionalism, and accuracy across correspondence.
 
 
 
 
 
 
 4. Emotional Intelligence &amp; Professional Conduct
 
 
 
 ● Maintain composure and professionalism under pressure while handling sensitive or confidential situations.
 
 
 ● Demonstrate high emotional intelligence and empathy in interactions across all organizational levels.
 
 
 ● Take initiative and ownership, completing tasks independently and proactively.
 
 
 ● Showcase strong problem-solving abilities, adaptability, and time management in a fast-paced environment.
 
 
 
 
 
 
 5. Technical &amp; Analytical Proficiency
 
 
 
 ● Demonstrate high technical proficiency and leverage AI tools for daily automation, scheduling, and workflow efficiency.
 
 
 ● Continuously learn and adapt to improve productivity and support the executive&rsquo;s evolving needs.
 
 
 
 
 
 
 6. Experience &amp; Personal Attributes
 
 
 
 ● 3+ years of experience supporting CXOs or senior leadership in dynamic organizations.
 
 
 ● Self-motivated, empathetic, and results-driven with a strong sense of accountability and integrity.
 
 
 ● Trustworthy professional who upholds confidentiality and demonstrates unwavering integrity.
 
 
 
 
 
 
 Why Join Unacademy
 
 
 
 ● Work directly with visionary leadership in a high-growth environment.
 
 
 ● Be part of a fast-paced team that values ownership, efficiency, and innovation.
 
 
 ● Gain exposure to strategic decision-making and organization-wide initiatives.
 
 
 ● Opportunity to shape operational excellence and executive efficiency in a top-tier tech-driven organization.
 
</div>

Executive Assistant

Microsoft

<div>
 
 Overview
 
 
 
 At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.
 
 
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 
 This role is flexible in that you can work up to (50%- 75%) from home.
 
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 Customer Strategy &amp; Relationship Management
 
 
 <ul>
 <li>
 Build and maintain trusted relationships with customer stakeholders and technical professionals
 </li>
 <li>
 .Align customer objectives with Microsoft&rsquo;s portfolio through Customer Success Plans (CSPs).
 </li>
 <li>
 Drive adoption, usage, and value realisation across Microsoft&rsquo;s Cloud platforms.
 
 
 </li>
 </ul>
 Delivery Orchestration
 
 
 <ul>
 <li>
 Lead post-sales delivery planning and execution.
 </li>
 <li>
 Coordinate cross-functional v-teams to align resources with customer outcomes.
 </li>
 <li>
 Conduct customer-facing program reviews and prioritise engagements for strategic impact.
 
 
 </li>
 </ul>
 Business Development &amp; Growth
 
 
 <ul>
 <li>
 Hunt for new opportunities within customer accounts to expand Microsoft&rsquo;s footprint.
 </li>
 <li>
 Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value.Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action.
 </li>
 <li>
 Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
 </li>
 <li>
 Opportunity creation and growth are key success indicators for this role.
 
 
 </li>
 </ul>
 Leadership &amp; Communication
 
 
 <ul>
 <li>
 Demonstrate executive presence and adapt communication style from boardroom to backroom.
 </li>
 <li>
 Model Microsoft&rsquo;s cultural attributes of respect, integrity, accountability, and inclusion.
 </li>
 <li>
 Collaborate with account teams and contribute to shared goals through strategic planning and execution.
 
 
 </li>
 </ul>
 Characteristics of a successful CSAM
 
 
 <ul>
 <li>
 Proven experience in customer success, delivery management, or cloud transformation roles.
 </li>
 <li>
 Strong business development mindset with a passion for uncovering and pursuing new opportunities.
 </li>
 <li>
 Technical fluency to hold level 100 conversations across Microsoft&rsquo;s product portfolio.
 </li>
 <li>
 Resilient and adaptable, with the ability to manage competing priorities and drive outcomes.
 </li>
 <li>
 Experience engaging with senior executives and technical stakeholders.
 </li>
 <li>
 Familiarity with IT Service Management and cloud adoption frameworks.
 </li>
 <li>
 Strategic thinking and empathetic planning skills.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications (RQs)
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 
 </li>
 </ul>
 </ul>
 
 Preferred Qualifications (PQs)
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <ul>
 <li>
 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
 </li>
 <li>
 OR equivalent experience
 </li>
 </ul>
 <li>
 7+ years relevant work experience within customer industry
 </li>
 <li>
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
 </li>
 <li>
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
 </li>
 <ul>
 <li>
 Project Management Institute (PMI) or equivalent Project Management certification
 </li>
 <li>
 Prosci or equivalent certification
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Manager

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 This role will be based in Bengaluru, Karnataka,
 
 
 Product Operations Managers are LinkedIn&rsquo;s cross functional team communicators and collaborators shaping products/solutions using analytics to represent the voice of our customers/members and customer support &amp; success teams to help improve LinkedIn&rsquo;s product health and quality. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn&rsquo;s products, partnering with Product, Engineering, Design, Marketing, and Operations teams to quantify user friction in both new and structured ways, measurably enhance the product experience, and increase internal team efficiency by driving tool improvements and enablement.
 
 
 This role is co-located with key Product and Engineering stakeholders in Bangalore and will require some US time zone meetings where other teammates or stakeholders are located.
 
 
 A blend of detective work, influencing, analytics, and executive communication make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.
 
 
 This role will be focused either on our 1. Sales Navigator product, or 2. our Business Platform products, which could include experiences such as checkout, payments and billing experiences, user and access management, help centers, live chat and Virtual Chat Assistants.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Work with their product, operations, marketing, design, and engineering teams to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, other relevant metrics, and illustrations of the user journey to create user empathy.
 </li>
 <li>
 Aggregate and analyze member issues using internal tools and queries (i.e., SQL) of all available data sources to gather user insights to influence and shape the product roadmap, help set targets, and to track and communicate post-launch impact.
 </li>
 <li>
 Collaborate closely with their product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions.
 </li>
 <li>
 Drive creation of LinkedIn help center content creation in collaboration with LinkedIn&rsquo;s content writers, in order to ensure members are able to find answers to the most frequently asked questions.
 </li>
 <li>
 Maintain strong domain knowledge and organization of the product areas in your purview, across both technology and operations.
 </li>
 <li>
 Understand and communicate all upcoming product features and user experience changes to key stakeholders like Operations and Marketing, including driving regular program management, reporting and executive-friendly readouts.
 </li>
 <li>
 Develop and/or contribute to internal programs to scale best practices and new mechanisms that help improve product quality and health and/or new operating models.
 </li>
 <li>
 Identify and scale new ways of analyzing / measuring user friction.
 </li>
 <li>
 Occasional travel may be required to LinkedIn office locations to give training, to understand processes, tools and needs, as well as to gather insights from our LinkedIn members.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent relevant work experience.
 </li>
 <li>
 4+ years&rsquo; experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
 </li>
 <li>
 2+ years experience with SQL, Python, R or an equivalent data analytical language.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience leveraging AI and/or vibe coding for analytics or operations.
 </li>
 <li>
 Experience with Enterprise Software.
 </li>
 <li>
 Experience driving cross-functional projects with multiple stakeholders across the globe.
 </li>
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 Thrives in ambiguous environments and can operate independently.
 </li>
 <li>
 Strong results-orientation and direct experience utilizing data to identify critical trends, develop data narratives, and influence Product to prioritize recommendations
 </li>
 <li>
 Experience in a Voice of Customer role.
 </li>
 <li>
 Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
 </li>
 <li>
 Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
 </li>
 <li>
 Experience sizing impact of projects, then prioritizing based on that.
 </li>
 <li>
 Strong verbal and written communication skills, including storytelling with data.
 </li>
 <li>
 Experience leading innovative, department-wide projects to help the team scale new ways of working, new technologies or processes, and/or best practices.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Strong relationship, interpersonal, cross functional collaboration and negotiation skills.
 </li>
 <li>
 Experience influencing stakeholders with data, coupled with strong analytical and problem solving experience.
 </li>
 <li>
 Strong ability to deal with ambiguity, adapt, and exhibit a growth mindset.
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 SQL
 </li>
 <li>
 Influencing and advising
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Product Management
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
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Product Operations Manager

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