customer experience executive

Marham - Find a Doctor

<p>At Marham, we are on a mission to deliver exceptional experiences to our patients and customers. We are looking for a <b>Customer Experience Executive</b> who is a <b>graduate with excellent communication skills</b>, passionate about creating positive interactions, resolving concerns efficiently, and elevating the overall experience of our users.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the first point of contact for customers via chat, providing professional and timely responses.</li><li>Understand customer needs, address concerns, and ensure a seamless and positive experience.</li><li>Maintain deep knowledge of Marham&rsquo;s products and services to assist customers accurately.</li><li>Collaborate with internal teams to resolve complex issues efficiently.</li><li>Manage multiple customer interactions simultaneously while maintaining high-quality service.</li><li>Identify opportunities to enhance customer experience and provide feedback to improve processes.</li></ul><p><b>Requirements</b></p><ul><li><b>Education:</b> <b>Bachelor&rsquo;s degree (graduate level required).</b></li><li><b>Experience:</b> Minimum 6 months in customer support, chat support, or related customer-facing roles.</li><li><b>Excellent written and verbal communication skills in English are mandatory.</b></li><li>Strong <b>problem-solving, multitasking, and decision-making abilities</b>.</li><li>Proficient with computer systems and chat support software.</li><li>Ability to work under pressure and meet response time and quality standards.</li><li>Professional, empathetic, and solution-oriented mindset.</li></ul><p><b>What We Offer</b></p><ul><li>Opportunities for growth and career development.</li><li>A collaborative, supportive, and mission-driven work environment.</li><li>Exposure to innovative processes and learning opportunities in a fast-paced company.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Customer Exeperience Executive

Patra Corporation

<div>About Patra:
<div>
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.</div>
Core Duties:
<div>
Reporting to the SVP Customer Experience, the Vice President of Client Engagement has full oversight of an assigned client or client portfolio. This role demands an accomplished and strategic executive lead to continue to drive the success for assigned business with interaction with Patra executive leadership as well as Operations and fosters a culture of teamwork and excellence across the horizontal of Patra.</div><div><br>
</div><div>This position requires a seasoned leader with extensive experience in client management, a deep understanding of industry dynamics, and a proven ability to drive business growth. You will be responsible for overseeing the day-to-day operations of your account(s) portfolio ensuring alignment with overall business strategies.</div><div></div><div><br>
Must have a proven history of superior relationship management skills and can demonstrate how their account oversight has retained existing revenue and delivered revenue growth for large complex specialty / wholesale account(s).</div><div></div><div><b><br>
Patra Core Competencies:</b></div><ul><li><b><i>
Strategic Leadership</i></b><i> &ndash; </i>Develop and execute an account strategy that aligns with the overall business goals of the organization
</li><li><b>Collaboration</b> &ndash; within Patra executives and C-suite and the same on client side to identify and capitalize on growth opportunities</li><li><b>
Client Relationship Management</b> &ndash; Ensure the establishment and maintenance of strong, trust-based relationships with key stakeholders throughout the client organization
</li><li><b>Knows the Business</b> &ndash; Insurance (P&amp;C, Life, Specialty) and Financial Services expertise</li><li><b>
Digital Transformation &ndash; </b>An in depth understanding of how technology is reshaping traditional insurance practices, enhancing customer experiences and improving operational efficiencies including but not limited to automation and AI, data analytics, and customer experience.</li></ul><div></div><div><b><br>
 </b><b>Core Duties by Competency:</b></div><div></div><div><b><br>
Knows the Business</b></div><ul><li>
Monitor Account Performance Metrics &ndash; that drive customer engagement and retention for sold and delivered.</li><li>
Objective and Key Results (OKR&rsquo;s) &ndash; Identify client&rsquo;s specific and qualitative goals that are quantifiable and measurable. Create ways to work with clients to track and report progress to OKR&rsquo;s.</li><li>
Relationships &ndash; establishing key client relationships across the organization that focuses on growth and expansion opportunities for existing services and net new services.</li><li>
Best Practice Recommendations - leverage industry and Patra Operations insights to recommend the best practices that will drive outcomes for the client.
</li><li>Engagement &ndash; Proactively engage in issues / opportunities with the ability to resolve conflict or challenges.</li></ul><div></div><div><b><br>
Leads Others</b></div><ul><li>
Consultative Services &ndash; able to consult on emerging industry trends/technology (not exclusive to Patra) thereby becoming the client&rsquo;s &ldquo;trusted advisor&rdquo; centered around Patra&rsquo;s Point of View.</li><li>
Serve as the Patra Primary POC &ndash; Build a strong and trusted relationship with key client stakeholders.
</li><li>Client Feedback - Conduct regular feedback sessions with clients to gather insights into continuous improvement and innovation.</li><li>
Value Delivery - Guide client through the implementation and usage of our specialty insurance solutions to ensure maximum value is achieved.</li></ul><div><b><br>
</b></div><div><b>Accountable</b></div><ul><li>
Innovation &ndash; Create innovative ideas, products or methods or solutions that address and solve client&rsquo;s business challenge(s).
</li><li>Cross-functional collaboration &ndash; Interface with Patra product development, Marketing and Operations to address client needs and deliver value.
</li><li>Account Risk Management - Identify and mitigate risks that may impact account health or client satisfaction.</li><li>
Account Reviews - Conduct regular account reviews, QBRs and strategic planning sessions to understand client objectives, address concerns, and develop action plans.</li><li>
Financial Management &ndash; Manage the account&rsquo;s financial performance, including budgeting, forecasting, and works with Operations on resource forecasting/allocation to optimize profitability.</li><li>
Pricing Strategies &ndash; develop pricing strategies in collaboration with the commercial committee to ensure competitiveness and margin maintenance.
</li><li>Industry Trends &ndash; Stay abreast of industry trends, competitive landscape, and client needs to proactively propose innovative solutions and value added services.</li><li>
Product Team &ndash; collaborate with product team to ensure that offerings align with client requirements and market expectations.</li></ul><div><br>
</div><div><b>Team Player</b></div><ul><li>
Customer Advocacy &ndash; Serve/function as the voice of the client within Patra, advocating for their needs and driving necessary product enhancements aligned with Ops and Technology.</li><li>
Reporting - Prepare and present performance reports to clients and internal stakeholders to demonstrate value realization.</li><li>
Other tasks as required.</li></ul><div><br>
</div><div><b>Minimum Requirements</b></div><ul><li>
Bachelor&rsquo;s degree required, MBA, desired.</li><li>
15+ years&rsquo; experience in Retail / Specialty / Wholesale Insurance Market or Financial Services either in Service Delivery, technology and/or consulting services.</li><li>
Prior experience from a large consulting firm with demonstrated experience in strategy, technology, change management and client advisory.
</li><li>Proven track record in managing large accounts and driving significant revenue growth. - Exceptional interpersonal and communication skills, with a strong ability to influence stakeholders at all organizational levels</li><li>
Excellent at relationship management with a proven track-record of growing a large and complex account/customer.
</li><li>Strong analytical and problem-solving abilities, with a focus on data-driven decision-making. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
</li><li>Highly skilled at formulating and constructing strategic proposals that contain a compelling financial (revenue, margin, and/or valuation) value proposition that resonates with a C-Suite buyer.
</li><li>A command of Complex sales cycles and the associated decision-making processes.
</li><li>A history of maintaining revenue and achieving/exceeding assigned revenue Goals.
</li><li>A background and skills in &quot;Consultative Solutioning&quot; techniques and associated terminology.
</li><li>Strong negotiation skills and deep experience with all aspects of contracts: Business, Financial and Terms.
</li><li>An ability to leverage entry points and references within enterprise accounts that lead to access to other parts of the enterprise.
</li><li>Ability to work in a decentralized remote organization.
</li><li>Excellent presentation and communication skills.
</li><li>High integrity with the ability to build relationships - both internally and externally.
</li><li>Understands OKR&rsquo;s, Planning and Delivery methodologies and tools associated with oversight including MSO, Miro or like products, etc.</li></ul><div></div><div><b><br>
Working Conditions</b></div><ul><li>
Work from home
</li><li>Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite</li></ul><div><b>
Work Standards</b></div><ul><li>
Interpersonal Skills:
<ul><li>Demonstrates the ability to work well with Patra colleagues and clients and with external organizations.
</li></ul></li><li>Promotes Culture of Respect &amp; Safety:
<ul><li>Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns.</li><li>
Uses and promotes safe respectful behaviors based on training and lessons learned.
</li></ul></li></ul><div>Subject to and expected to comply with all applicable Patra Corp policies and procedures. atra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.</div>
Equal Employment Opportunity:
<div>
Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.</div></div>

VP Client Engagement

Scorpion

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.<br>
<br>
This is a highly visible leadership role for someone who enjoys building, improving, and challenging the status quo in service of a better experience for both clients and teams. You are curious, collaborative, and energized by bringing people together around a shared vision.<br>
<br>
If you are passionate about creating meaningful client impact, building inclusive teams, and shaping how an organization shows up for its clients, we would love to hear from you.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
<h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

Vice President of Client Experience

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><div>
<h3 class="jobSectionHeader"><b>About the Role</b></h3>
<p>
At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey.</p>
<p>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
</div><h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey.</p>
<p><b>
This role is remote, and we are seeking candidates based in the Chicago, IL area.</b></p><p><br>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
<h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

Innovaccer

<p></p><div><div><p><b>About the Role</b></p><p>
The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships. This role is accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers.</p><p>
The Associate Partner Customer Success operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes, and translating platform capabilities into financial, clinical, and operational value for senior customer stakeholders.</p><p></p><p><b>
A Day in the Life</b></p><h3 class="jobSectionHeader"><b>
1. Commercial Ownership (Renewals &amp; Expansion)</b></h3><ul><li>
Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention.</li><li>
Drive expansion strategy and deal orchestration, partnering with Sales where required.</li><li>
Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption.</li><li>
Maintain a forward-looking account growth plan tied to customer business priorities.</li></ul><p></p><h3 class="jobSectionHeader"><b>
2. Executive Relationship &amp; Value Leadership</b></h3><ul><li>
Serve as the primary executive contact for customer leadership (VP, SVP, C-suite).</li><li>
Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.</li><li>
Articulate value in the language of:</li><ul><li>
Cost efficiency</li><li>
Quality improvement</li><li>
Clinical outcomes</li><li>
Operational scalability</li></ul><li>
Ensure value realization narratives directly support renewal and expansion decisions</li><li>
Build trust by demonstrating deep understanding of payer, provider, and healthcare operations.</li></ul><p></p><h3 class="jobSectionHeader"><b>
3. Strategic Account Management</b></h3><ul><li>
Own the account strategy, including stakeholder mapping, success plans, and risk mitigation.</li><li>
Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations, including surfacing risks early and driving corrective actions through delivery teams.</li><li>
Translate customer goals into clear priorities for internal teams.</li><li>
Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes &mdash; without micromanaging execution.</li><li>
Proactively surface churn risk with documented mitigation plans.</li><li>
Own account health through disciplined operating rhythms including QBRs. exec touchpoints, risk reviews and documented success plans</li></ul><p></p><h3 class="jobSectionHeader"><b>
4. Cross-Functional Leadership</b></h3><ul><li>
Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts.</li><li>
Influence roadmap conversations using customer insights and market context.</li><li>
Ensure tight internal alignment on commitments, value delivery, and account health.</li></ul><p></p><h3 class="jobSectionHeader"><b>
5. Insight, Analytics &amp; Storytelling</b></h3><ul><li>
Use data, analytics, and outcomes evidence to:</li><ul><li>
Prove value delivered</li><li>
Support renewal justification</li><li>
Enable expansion conversations</li></ul><li>
Translate complex analytics, clinical insights, and operational metrics into clear executive narratives.</li><li>
Present confidently to senior customer leadership with structured, concise recommendations.</li></ul><p></p><p><b>
 What You Need</b></p><ul><li>
8&ndash;12+ years in healthcare consulting, customer success, account management, or enterprise SaaS</li><li>
Strong background in healthcare operations, payer/provider models, or clinical analytics</li><li>
Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority</li><li>
Proven experience owning senior executive relationships</li><li>
Demonstrated commercial mindset: understands revenue, margins, and growth levers</li><li>
Exceptional written and verbal communication skills</li><li>
Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams</li><li>
MBA or equivalent strategic training strongly preferred</li></ul><p></p><p>
We offer competitive benefits to set you up for success in and outside of work.</p><p><b>
Here&rsquo;s What We Offer</b></p><ul><li>
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays&mdash;because we believe work-life balance fuels performance.</li><li>
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry&rsquo;s most generous parental leave policies to support you during life&rsquo;s most important moments.</li><li>
Recognition &amp; Rewards: We celebrate wins&mdash;big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won&rsquo;t go unnoticed.</li><li>
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.</li></ul><p></p><p>
Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.</p><p></p><p><b><br>
Disclaimer:</b></p><p>
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.</p></div></div>

Associate Partner - Customer Success (Healthcare Payer)

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