customer experience executive

Veritas Logistics

Job Definition/PurposeSupporting Key Account Executive and handling documentationJob reports toKey Account ExecutiveNo. of Candidates Required10GenderMale and FemaleRequired Qualification Graduation (BBA)Required Experience1 to 2 years from 3PL, Warehousing, Custom Clearance, Freight ForwardingResponsibility Deliverable&middot; Inward and Outward process in the software&middot; DSR Updation&middot; Liaise with Corporate Accounts Executive, Warehouse team, Customs team, Excise personnel&middot; Ensure Inward and Outward TATs are met.Key StakeholdersKey Account ExecutiveMeasurement MetricsKPIDesired traits/competencies<ul><li>Applicants must be able to operate Microsoft Word and Excel programs efficiently.</li><li>Experience of a WMS/ERP is an advantage</li><li>Good communication skills</li><li>Good Listening</li><li>Calm temperament under pressure</li><li>Team player</li><li>Organisational skills</li><li>Discipline</li></ul>Travel RequiredNoBudgetary ResponsibilityYesCompensation budgetedAs per Industry StandardsWebsitewww.veritaslogistics.comJob Types: Full-time, FresherPay: &#8377;15,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Provident Fund</li></ul>Work Location: In person

Customer Experience Executive

Hermès

Customer Experience Executive - UAE National Join or sign in to find your next jobJoin to apply for the Customer Experience Executive - UAE National role at Hermès Customer Experience Executive - UAE National Join to apply for the Customer Experience Executive - UAE National role at Hermès<ul><li>As a Client Experience Executive, you will be responsible for ensuring that each client enjoys an exceptional and memorable experience that reflects our brand's values and standards.</li><li>Working closely with the store team, the Client Experience Executive supports a warm, welcoming, personalized, and service-oriented atmosphere, proactively addressing clients' needs and elevating the overall shopping experience.</li></ul> Main Responsibilities <ul><li>Greet and warmly welcome clients, creating a comfortable and inviting environment.</li><li>Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed.</li><li>Effectively manage waiting times by applying appropriate verbal and non-verbal communication and using traffic management tools if needed.</li><li>Support the sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid item pickups, and follow-ups.</li><li>Monitor and follow up on client feedback on the shop floor, ensuring issues are promptly communicated, addressed, and resolved in a client-centric way.</li><li>Assist in organizing and executing in-store events or experiences to enhance client engagement. Share stories and anecdotes about Hermès with clients whenever possible.</li><li>Collaborate with store runners, sales team, and management to ensure client-facing areas are maintained and stocked impeccably.</li><li>Keep records of clients' preferences, interactions, and feedback in line with CRM practices.</li><li>Act as a brand ambassador, embodying the brand's values and maintaining an approachable and elegant demeanor.</li><li>Ensure all service-related guidelines and brand standards are consistently followed.</li><li>Build strong, enduring relationships with clients to encourage repeat visits.</li><li>Support loyalty and retention efforts through personalized communication and services such as beauty consultations and F&B.</li><li>Continuously learn about clients' evolving preferences to provide personalized assistance that makes them feel valued and understood.</li><li>Provide information about the mall, store services, and significant cultural events in the city.</li></ul> Measures of Success <ul><li>Operational efficiency and excellence - traffic and waiting time management.</li><li>Product and brand expertise - deep understanding of Hermès' heritage, values, and products to educate and inspire clients.</li><li>Seamless waiting experience - adherence to service level expectations.</li><li>Collaboration and team support - positive feedback from teams and management on collaboration and support provided.</li><li>Consistency in maintaining and organizing client-facing areas.</li><li>Number of proactive actions taken to address client needs without prompts (follow-up, offering different services).</li></ul>In alignment with the UAE Government's Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book. Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Business Development and Sales</li></ul> Industries <ul><li>Retail, Luxury Goods, and Jewelry</li></ul>Referrals increase your chances of interviewing at Hermès by 2x.Get notified about new Customer Executive jobs in Dubai, UAE.<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZRGJqtI2jivKcbJaBVntThGYy" width="0" height="0" />

Customer Experience Executive - UAE National

<div>
 
 ROLE SUMMERY
 
 
 
 <ul>
 <li>
 As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand&rsquo;s values and standards.
 </li>
 <li>
 Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients&rsquo; needs and elevating the overall shopping experience
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet and warmly welcome clients, creating a comfortable and inviting environment
 </li>
 <li>
 Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed
 </li>
 <li>
 Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed
 </li>
 <li>
 Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups
 </li>
 <li>
 Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way
 </li>
 <li>
 Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible
 </li>
 <li>
 Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked
 </li>
 <li>
 Keep records of the regular clients&rsquo; preferences, interactions, and feedback in line with client relationship management practices
 </li>
 <li>
 Act as a brand ambassador, embodying the brand&rsquo;s values and maintaining an approachable and elegant demeanor
 </li>
 <li>
 Ensure that all service-related guidelines and brand standards are consistently followed
 </li>
 <li>
 Build strong and enduring relationships with clients to encourage repeat visits
 </li>
 <li>
 Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&amp;B
 </li>
 <li>
 Continuously learn about clients&rsquo; evolving preferences to provide personalized assistance that makes them feel valued and understood
 </li>
 <li>
 Provide the information about the mall, store services and significant cultural events in the city
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Operational Efficiency and Excellence &ndash; traffic and waiting time management
 </li>
 <li>
 Product and Brand Expertise &ndash; Deeply understands the brand&rsquo;s heritage, values, and products to educate and inspire clients
 </li>
 <li>
 Seamless waiting experience &ndash; adherence to service-level expectations
 </li>
 <li>
 Collaboration and team support &ndash; feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)
 </li>
 <li>
 Consistency in maintaining and organizing client-facing areas
 </li>
 <li>
 Number of proactive actions taken to address client needs without prompts (follow-up, offering different services)
 </li>
 </ul>
</div>

Customer Experience Executive - Dubai Mall

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Position Summary
 
 
 
 The Customer Experience Officer/Executive will be responsible for ensuring a seamless, efficient, and customer-centric experience across all touchpoints of the remittance journey. This role involves managing customer interactions, addressing queries and complaints, monitoring service quality, and collaborating with internal teams to enhance customer satisfaction. The officer will serve as the voice of the customer, ensuring that the company&rsquo;s remittance services are delivered with reliability, compliance, and empathy.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the first point of contact for customers through phone, email and chat
 </li>
 <li>
 Handle customer inquiries regarding remittance transactions, account setup, service processes, and problem resolution
 </li>
 <li>
 Monitor end-to-end customer journey to identify pain points and recommend process improvements
 </li>
 <li>
 Ensure compliance with regulatory requirements (KYC, AML, data protection) while addressing customer requests
 </li>
 <li>
 Escalate unresolved issues to relevant departments and ensure timely follow-up until closure
 </li>
 <li>
 Maintain accurate records of customer interactions and feedback in the CRM system
 </li>
 <li>
 Assist in creating and implementing customer experience initiatives and service quality standards
 </li>
 <li>
 Collaborate with product, compliance, and operations teams to streamline processes and enhance customer satisfaction
 </li>
 <li>
 Support in preparing periodic reports on customer feedback, complaints, and service performance
 </li>
 <li>
 Educate customers on digital channels, transaction processes, and self-service options to enhance efficiency
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Key Competencies &amp; Skills
 
 
 
 <ul>
 <li>
 Strong communication skills (verbal &amp; written) in English
 </li>
 <li>
 Excellent interpersonal and problem-solving abilities with customer-first mindset
 </li>
 <li>
 Ability to handle stress and work effectively in a fast-paced environment
 </li>
 <li>
 Familiarity with remittance services, financial products, or fintech industry is a plus point
 </li>
 <li>
 Proficiency in MS Office and CRM
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Commerce, or related field
 </li>
 <li>
 0&ndash;3 years of experience in customer service/customer experience, preferably in fintech, banking, or remittance industry
 </li>
 <li>
 Fresh graduates with strong communication and customer handling skills may also be considered
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
 gaDrBJUZrO
</div>

Customer Experience Officer/Executive

BookWater

Job Title: Customer Experience ExecutiveJob Summary: We are looking for a motivated and detail-oriented Customer Experience Executive to join our team. The role involves providing excellent service to our customers, handling inquiries, resolving complaints, and ensuring a seamless experience across all touchpoints.Key Responsibilities:<ul><li>Handle customer queries via phone, email, chat, or social media in a timely and professional manner.</li><li>Resolve complaints efficiently, ensuring customer satisfaction and retention.</li><li>Maintain accurate records of customer interactions, transactions, and feedback.</li><li>Coordinate with internal teams (Operations, Sales, Logistics) to resolve customer issues.</li><li>Proactively identify opportunities to improve customer experience and processes.</li><li>Follow up on pending customer requests and ensure closure within defined timelines.</li><li>Educate customers on product features, policies, and services.</li><li>Monitor and report key metrics (response time, resolution time, customer satisfaction).</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong communication and interpersonal skills.</li><li>Problem-solving mindset with attention to detail.</li><li>Ability to work in a fast-paced environment.</li><li>Basic computer skills (MS Office, CRM tools, email).</li><li>Customer-centric approach with patience and empathy.</li></ul>Preferred:<ul><li>Prior experience in customer service or support.</li><li>Knowledge of CRM software (Freshdesk, Zoho, Salesforce, etc.).</li></ul>Job Type: PermanentPay: &#8377;15,298.68 - &#8377;21,000.66 per monthWork Location: In person

Customer Care Executive

Talent 360 ME

<div>
 
 Fresh Customer Experience Executive
 
 
 
 📍
 
 Cairo, Down Town
 
 
 | Full-Time
 
 
 
 
 Work Conditions
 
 
 🕘 Working Hours: 9:00 AM &ndash; 5:30 PM
 
 
 
 
 About SRV Spaces
 
 
 
 SRV Spaces is a leading workspace solutions company that designs, furnishes, and manages modern office environments. We combine creativity, innovation, and operational excellence to deliver seamless end-to-end experiences for our clients.
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Fresh Customer Experience Executive
 
 to join our growing team. The ideal candidate is passionate about people, detail-oriented, and eager to learn how to deliver outstanding customer service in a dynamic environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing the full client journey &mdash; from onboarding to after-sales support.
 </li>
 <li>
 Communicate effectively with clients to ensure their needs are met and expectations are exceeded.
 </li>
 <li>
 Coordinate with internal teams (Sales, Operations, Design, and Finance) to ensure smooth project delivery.
 </li>
 <li>
 Collect feedback from clients and support continuous service improvements.
 </li>
 <li>
 Maintain accurate records of client interactions and ensure timely follow-up.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 0&ndash;1 year of experience in Customer Experience, Customer Service, or a similar field.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Positive attitude, adaptability, and eagerness to learn.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 
 
 
 </li>
 </ul>
 📧
 
 To Apply:
 
 Send your CV to
 
 hr@srvspaces.com
 
</div>

Customer Experience

Search 10000+ Customer experience executive jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 customer experience executive jobs NEAR_ME

Customer Experience Executive

Customer Experience Executive - UAE National

Customer Experience Executive - Dubai Mall

Customer Experience Executive - Dubai Mall

Customer Experience Officer/Executive

Customer Care Executive

Customer Experience