customer experience executive

Al-Mansour Automotive

<div>
 
 
 Cadillac &ndash; Customer Experience &amp; Network Executive
 
 
 
 
 
 
 The
 
 Customer Experience &amp; Network Executive
 
 supports the execution of customer-centric initiatives across the Cadillac network by contributing to marketing insights, brand storytelling, and operational excellence. The role focuses on supporting a seamless, premium customer experience across all touchpoints while assisting in dealer performance and customer loyalty initiatives.
 
 
 This position combines
 
 hands-on execution
 
 ,
 
 data-driven support
 
 , and
 
 cross-functional coordination
 
 to contribute to customer experience programs, CRM operations, and training activities for both sales and aftersales teams.
 
 
 The executive will support the
 
 monitoring and follow-up of customer experience and CRM processes
 
 , assisting in reviewing the end-to-end customer journey from both customer and dealership perspectives. This includes contributing to the review of key interaction points such as initial inquiries, marketing communications, showroom and digital experiences, and after-sales support and retention activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Customer Experience Execution:
 
 Support the implementation of customer experience initiatives to improve satisfaction and loyalty across all customer touchpoints.
 </li>
 <li>
 
 Network Support:
 
 Assist in monitoring dealership compliance with brand standards to ensure consistent delivery of premium customer experience.
 </li>
 <li>
 
 Network Expansion Support:
 
 Support activities related to distribution network expansion in line with the overall growth plan.
 </li>
 <li>
 
 Dealer Coordination:
 
 Coordinate with dealership teams and the Training Academy on training activities, support requests, and performance follow-up.
 </li>
 <li>
 
 CRM Support:
 
 Assist in operating CRM systems, tracking customer data, and supporting engagement and retention initiatives.
 </li>
 <li>
 
 Performance Tracking:
 
 Support the analysis of customer feedback, satisfaction scores, and network KPIs to identify improvement areas.
 </li>
 <li>
 
 Call Center Follow-up:
 
 Assist in monitoring call center performance and follow up on action items with relevant stakeholders.
 </li>
 <li>
 
 Brand Alignment:
 
 Ensure customer-facing activities are aligned with Cadillac brand values and premium positioning.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Support coordination with marketing teams to integrate customer insights into campaigns, service design, and content.
 </li>
 <li>
 
 Online-to-Offline Journey:
 
 Support maintaining a seamless Online-to-Offline customer journey across all customer touchpoints.
 </li>
 <li>
 
 Digital Support:
 
 Assist in customer-facing digital initiatives including website, app, showroom, and workshop systems.
 </li>
 <li>
 
 Omnichannel Support:
 
 Contribute to omnichannel customer journey governance and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in customer experience, marketing, CRM, customer operations, or a related field.
 </li>
 <li>
 Basic understanding of
 
 customer journey mapping, brand positioning, and CRM tools
 
 .
 </li>
 <li>
 Proven Experience to:
 </li>
 <li>
 Digital and offline marketing campaigns
 </li>
 <li>
 Customer data tracking and reporting
 </li>
 <li>
 Customer feedback analysis and NPS tracking
 </li>
 <li>
 Content coordination and brand messaging
 </li>
 <li>
 Basic analytics tools such as Google Analytics, Power BI, or similar
 </li>
 <li>
 Strong coordination and communication skills.
 </li>
 <li>
 Ability to work cross-functionally with sales, service, marketing, and operations teams.
 </li>
 </ul>
 
 
</div>

Cadillac – Customer Experience & Network Executive

Fusion BPO Services

<div>Are you looking for call center voice process jobs in Navi Mumbai or sales executive jobs in Mumbai, India? Start your sales career with Fusion CX, where passion meets performance. Are you someone who thrives in fast-paced conversations, has a persuasive spark, and enjoys making a difference with every call? At Fusion CX Mumbai, we are on the lookout for enthusiastic Sales Executives in Mumbai who are fluent in English and eager to join one of India&rsquo;s fastest-growing customer experience companies. Whether you are a fresh graduate or a young professional with up to two years of experience, this is your chance to grow your career with a people-first organization that believes in empowering talent from day one. Apply now!
<h2 class="jobSectionHeader">Job Description</h2>
About the Role
As a Sales Executive &ndash; English (Voice Process), you will be the frontline ambassador of a brand, engaging with potential customers, understanding their needs, and confidently offering tailored solutions. This role demands excellent communication skills, a sales-driven mindset, and a genuine passion for delivering top-notch service to customers.
Your Responsibilities
<ul><li>Reach out to potential customers through inbound and outbound calls or leads provided.</li>
<li>Understand customer protection needs and recommend the most suitable insurance plans for clients.</li>
<li>Clearly explain plan features, coverage, premiums, and terms &amp; conditions.</li>
<li>Address queries and objections to convert prospects into customers.</li>
<li>Maintain CRM records, follow up for renewals, and upsell opportunities.</li>
<li>Meet or exceed monthly and quarterly sales targets.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Education, experience, and skills, sales executives will require to thrive in their role in Fusion CX in Mumbai:
Education: Undergraduate, graduate, or postgraduate in any stream.
Experience: 0 months to 2 years in sales roles in a contact center environment.
Language Skills: Fluency in English (both spoken and written) is required. The associate should be Versant 5 certified.
Technical Skills: Basic Knowledge of computer usage, such as how to browse the Internet and operate applications. Knowledge of using MS Office applications like Word and Excel.
Typing skills: Typing test 22 WPM with 85% Accuracy
Location: Willingness to work from our office in Navi Mumbai.
Schedule: Availability to work 6 days a week, in fixed day shifts with rotational week-offs.
A confident, proactive, and target-oriented personality.
<h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we don&rsquo;t just hire people, we nurture potential. As an employee-first brand, we ensure that our team members are heard, supported, and celebrated. Here is what you can expect as a sales executive in Mumbai:
<ul><li>A transparent incentive structure that rewards your performance.</li>
<li>Real-time learning, mentorship, and opportunities to level up fast.</li>
<li>A collaborative team culture built on respect, recognition, and growth.</li>
<li>Access to a secure and dynamic workplace environment at our Navi Mumbai office.</li>
<li>An inclusive culture where everyone&rsquo;s voice counts, just like yours.</li>
</ul>Apply now to take your first step into an exciting future in sales jobs in Mumbai and explore how you can grow with purpose at Fusion CX as a Sales Executive &ndash; English.</div>

Sales Executive – English (Voice Process) – Mumbai, India

Jairamdass Khushiram

Job TitleAyurvedic Doctor &ndash; Customer Experience Executive (D2C)Location: MumbaiAbout Bixa BotanicalsBixa Botanicals is a modern, plant-based wellness brand rooted in Ayurveda and backed by science.We focus on single-ingredient, high-quality herbs designed for daily consistency and long-term wellness.At Bixa, customer trust is built through clarity, education, and expert guidance&mdash;not exaggerated claims.Role OverviewWe are looking for a qualified Ayurvedic Doctor (1&ndash;2 years experience) to join Bixa Botanicals as a Customer Experience Executive.This role sits at the intersection of Ayurvedic expertise, customer service, and wellness education.You will be the expert voice of Bixa&mdash;supporting customers across platforms, offering free doctor consultations, proactively engaging with customers post-purchase, and ensuring that customer feedback meaningfully informs product and communication improvements.Key Responsibilities1. Free Doctor Consultations (Daily &ndash; Core Responsibility)<ul><li>Provide free Ayurvedic consultations to Bixa customers for a minimum of 2&ndash;3 hours daily</li><li>Guide customers on:</li><li>Product suitability and usage</li><li>Consumption routines and consistency</li><li>General lifestyle and wellness practices (Ayurveda-aligned)</li><li>Ensure consultations remain:</li><li>Ethical and compliant</li><li>Non-diagnostic and non-prescriptive (unless brand-approved)</li><li>Help customers set realistic expectations around timelines and outcomes</li><li>Build trust through calm, empathetic, and expert-led conversations</li></ul>2. Customer Support &amp; Query Resolution<ul><li>Handle customer queries across WhatsApp, email, website chat, and phone calls</li><li>Address questions related to:</li><li>Product usage and consumption</li><li>Dosage guidance and routines</li><li>Expected benefits and realistic timelines</li><li>Safety, compatibility, and general wellness guidance</li><li>Support customers in making informed product choices (educational, not sales-driven)</li></ul>3. Proactive Customer Outreach &amp; Feedback Calls<ul><li>Conduct routine outbound calls to customers post-purchase to:</li><li>Collect product feedback</li><li>Address concerns related to consumption or routine integration</li><li>Clarify doubts early to prevent dissatisfaction</li><li>Identify early signs of confusion or drop-off and proactively intervene</li><li>Document insights and share recurring patterns with internal teams</li></ul>4. Customer Reviews &amp; Feedback Management<ul><li>Monitor customer reviews across website, marketplaces, and social platforms</li><li>Identify recurring themes related to:</li><li>Product experience</li><li>Taste, absorption, or usability</li><li>Packaging or delivery</li><li>Expectation mismatches</li><li>Escalate product-related concerns to relevant teams (Quality, Sourcing, Operations, Marketing)</li><li>Assist in drafting expert-led, compliant responses to customer reviews</li></ul>5. D2C Platform &amp; Order Support<ul><li>Coordinate with internal teams to resolve:</li><li>Order delays</li><li>Replacements and refunds</li><li>Platform-related issues</li><li>Ensure timely responses and smooth resolution across all customer touchpoints</li><li>Maintain high service quality and response-time SLAs</li></ul>6. Product Listings &amp; Knowledge Support<ul><li>Support product listings on Shopify, Amazon, and other marketplaces</li><li>Assist with:</li><li>FAQs and usage instructions</li><li>Benefit explanations and safety notes</li><li>Improving clarity and accuracy of product communication</li><li>Use customer insights to help refine listings and educational content</li></ul>Qualifications &amp; ExperienceMandatory<ul><li>BAMS or equivalent qualification in Ayurveda</li><li>1&ndash;2 years of clinical or wellness-related experience</li><li>Comfortable conducting consultations over phone / digital platforms</li><li>Strong communication skills in English and Hindi (additional languages are a plus)</li></ul>Preferred<ul><li>Experience in D2C, wellness, nutrition, or herbal brands</li><li>Familiarity with customer support tools (WhatsApp, email, CRM systems)</li><li>Interest in preventive, lifestyle-led, plant-based wellness</li></ul>Job Type: Full-timePay: ₹25,000.00 - ₹40,000.00 per monthWork Location: In person

Ayurvedic doctor - CSE

Esscons MEP & Engineering Design Services

Job Description - Customer Experience ExecutiveJob Summary: We are looking for an energetic, proactive, and customer-focused Customer Experience Executive to support business development, marketing coordination, and consulting operations. This role includes tele-calling, follow-ups, converting inquiries into meetings, on-ground visit support, and coordinating marketing tasks with internal teams and external agencies. You will work directly under the guidance of Consultants and Operations to ensure a seamless customer experience and help drive conversions.Customer Experience Executive is supposed to perform the below-mentioned tasks:Make outbound calls to prospective clients, follow up on leads, and convert inquiries into confirmed appointments / meetings.Convert inquiries into confirmed appointments and ensure prospects attend booked meetings.Explain company services clearly to prospects, resolve basic queries, and guide them on next steps.Maintain daily calling and communication logs; update CRM / WhatsApp / Excel trackers regularly.Follow structured calling scripts and objection-handling frameworks shared by the Consultant / Operations team.Visit prospective clients physically (as required) to follow up, collect information, or support the Consultant during on-ground meetings.Ensure every prospect receives timely communication, follow-ups, reminders, and confirmations (calls + WhatsApp + email).Manage incoming customer calls, messages, and grievances; ensure queries are forwarded to the correct internal team for resolution.Prepare customer-update summaries and provide daily reporting of calls made, meetings booked, and conversions.Collect feedback after meetings and document insights for internal improvements.Maintain a professional tone and ensure an exceptional customer experience at every touchpoint.Coordinate with digital marketing agencies / freelancers for creatives, social media posts, lead-gen campaigns, brochures, and brand materials.Share business updates, content briefs, timelines, and feedback with the agency; ensure deliverables are received on time.Skill Requirements -Excellent verbal communication &ndash; Hindi / Gujarati / EnglishConfidence in tele-calling + follow-up disciplineBasic MS Office, WhatsApp Business, Google Calendar, CRM trackingCustomer empathy, patience, relationship-buildingAbility to coordinate with marketing teams, vendors, or agenciesWillingness to travel locally for field visits when requiredEducation -Graduate in any field (BCom, BBA preferred)Job Type: Full-timePay: ₹20,000.00 - ₹25,000.00 per monthWork Location: In person

Sales & Marketing Executive

A.A Joyland (Pvt) Ltd

Kids HQ Arcade LLC. is looking hire a Sales Executive / Calling Executive/ Telesales ( Part Time ) for its Head office based in Sharjah - Sahara center.Position: Part Time - Sales Executive / Calling Executive/ Telesales Salary: 250 AED per day - Weekends Location: Sharjah - Sahara center.Job description* Make daily outbound calls to new and existing leads. * Follow up with potential customers who have shown interest in previous interactions. * Maintain and update the event/activity calendar accurately. * Coordinate with support teams (operations, marketing, etc.) to ensure seamless customer experience. * Promote additional services and products through effective upselling and cross-selling techniques. * Maintain proper records of customer interactions in CRM or other tracking systems. * Achieve or exceed assigned sales targets and KPIs. * Provide excellent customer service and resolve queries effectively. * Share customer feedback with relevant departments to improve service and offerings.Interested candidates can share their CV at career@kidshq.ae with the position title mentioned in the subject line.Job Type: Part-timePay: AED250.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Sales Executive / Calling Executive/Telesales

McS Logistics International Pvt Ltd

Open Position - 1. Export Customer Service Executive2. Import Customer Service ExecutiveLocation: Chembur East, Mumbai (Near Kurla East) Experience: 06 Months&ndash;2 Years Industry: Freight Forwarding / LogisticsAbout the RoleWe are looking for a proactive Import/Export Customer Service Executive (CS Executive) who can handle end-to-end customer coordination, documentation, and follow-ups for both Air &amp; Sea shipments. The role requires someone who can manage daily operational tasks with accuracy and ensure smooth communication with customers, vendors, and overseas agents.Key Responsibilities<ul><li>Coordinate end-to-end customer service for Import &amp; Export shipments (Sea &amp; Air).</li><li>Handle LCL/FCL shipment coordination and documentation.</li><li>Daily communication with overseas agents, shipping lines, CHA, transporters, and customers.</li><li>Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB instructions, etc.</li><li>Track and update shipment status to clients.</li><li>Maintain strong follow-up and ensure timely completion of customs procedures.</li><li>Coordinate with internal teams for smooth cargo movement.</li><li>Ensure customer queries are resolved professionally and on time.</li></ul>Required Skills<ul><li>Knowledge of Sea &amp; Air coordination.</li><li>Understanding of custom processes and documentation.</li><li>Good communication and email drafting skills.</li><li>Ability to manage multiple shipments and deadlines.</li><li>Strong follow-up and customer-handling capability.</li></ul>Qualifications<ul><li>Graduate (Any stream).</li><li>06 Months &ndash;2 years of experience in Import/Export CS.</li><li>Freshers with relevant logistics knowledge are welcome.</li></ul>Work LocationChembur East, Mumbai (Easily accessible from Kurla East)Job Type: Full-timePay: ₹25,000.00 - ₹35,000.00 per monthWork Location: In person

Import / Export Customer Service Executive

Carhub auto accessories llc

Sales Executive / Telesales Executive &ndash; Urgent HiringJob SummaryWe are seeking a motivated and confident Sales &amp; Telesales Executive to connect with potential and existing customers via phone calls. The role focuses on promoting products and services, understanding customer needs, closing sales, and delivering a positive customer experience while meeting sales targets.Key Responsibilities<ul><li>Make outbound sales calls and handle inbound customer inquiries</li><li>Promote and sell company products, services, and offers effectively</li><li>Identify customer needs and provide suitable solutions</li><li>Handle objections professionally and close sales opportunities</li><li>Maintain accurate records of calls, leads, and customer information</li><li>Follow company sales scripts, processes, and compliance guidelines</li><li>Achieve daily, weekly, and monthly sales and call targets</li></ul>Requirements &amp; Skills<ul><li>Strong verbal communication and persuasion skills</li><li>Ability to speak clearly, confidently, and professionally</li><li>Sales-driven mindset with a customer-focused approach</li><li>Basic computer knowledge (MS Excel; CRM knowledge is an advantage)</li><li>Ability to work under targets and performance-based goals</li></ul>Preferred Qualifications<ul><li>Prior experience in telesales, telecalling, sales, or customer service</li><li>Experience in lead generation and closing sales over the phone</li></ul>Benefits<ul><li>Competitive salary with attractive performance-based incentives</li><li>Employment visa provided by the company</li><li>Company-provided accommodation</li></ul>Job Type: Full-timePay: From AED2,000.00 per month

Sales Representative / Tele Sales Represntative

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