customer experience lead

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p></p><div><b><br>
Client Experience:</b></div><br>
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div><b><br>
Sales:</b></div><br>
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div><b><br>
Operations:</b></div><br>
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div><br>
</div><div><b>People:</b></div><br>
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div><b><br>
Business:</b></div><br>
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><p></p><div><b><br>
Relationships</b></div><div><b><br>
</b></div><p><b>Internal Relationships: </b>Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p><p><b>
External Relationships: </b>Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.</p><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><br>
</p><ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><p></p><ul><li><b><br>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

Flipkart

<div>
 <p>
  Customer Experience Communication Design lead
 </p>
 <p>
  <br/>
 </p>
 <p>
  Grade: Senior manager II
 </p>
 <p>
  Years of experience - 10+ years
 </p>
 <p>
  Role Overview[1.1]
 </p>
 <p>
  The Customer Experience (CX) Communication Design lead will be a visionary leader responsible for defining, driving, and executing the communication strategy across all customer interaction touchpoints. This role requires a strong blend of design thinking, strategic leadership, and hands-on operational management to ensure every piece of communication&mdash;from proactive updates to support responses&mdash;is clear, helpful, on-brand, and consistently excellent.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role holder will lead a team of communication and conversational designers, acting as the primary bridge between Brand/Marketing, CX Transformation, and Technology teams. A core responsibility will be to ensure that all customer-facing communications are aligned with the overall brand tonality, legal requirements, and strategic CX goals.
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  Enterprise &amp; Strategic Thinking
 </p>
 <p>
  ● Define the overall charter, vision, and roadmap for CX Communication Design, ensuring alignment with the broader CX strategy and business objectives.
 </p>
 <p>
  ● Establish and govern the communication design principles, standards, and guidelines for all customer touchpoints, working closely with the central Brand/Communications team.
 </p>
 <p>
  ● Drive a "communication as part of the experience" mindset across the organization.
 </p>
 <p>
  ● Tracks market trends and identifies latent opportunities at business/functional level.
 </p>
 <p>
  ● Generates alternatives, recommends new approaches where needed to pivot from current strategy.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Stakeholder Management
 </p>
 <p>
  ● Collaborate closely with the Legal and Compliance teams to ensure all communications adhere to regulatory standards and internal policies.
 </p>
 <p>
  ● Partner with Product and Technology teams to implement communication systems and tools efficiently.
 </p>
 <p>
  ● Collaborate on the design of communication and conversational frameworks used by customer support agents (C-Pilot) to ensure clarity, efficiency, and empathy in human-to-human interactions.
 </p>
 <p>
  ● Work directly with the CX Transformation and Journey Node design teams to embed communication design into the end-to-end customer journey development process.
 </p>
 <p>
  Functional Expertise
 </p>
 <p>
  ● Proficiency in AI/LLM prompt engineering and optimization for customer-facing communication and conversational flows.
 </p>
 <p>
  ● Act as the primary sign-off authority for customer-facing communication content.
 </p>
 <p>
  ● Lead, mentor, and develop a high-performing team of communication designers and conversational designers.
 </p>
 <p>
  ● Oversee the content design and optimization for transactional and promotional communications delivered via channels like Interactive Voice Response, Emails, WhatsApp and SMS channels.
 </p>
 <p>
  ● Develop standardized, on-brand response templates and guidelines for customer support interactions across all social media platforms.
 </p>
 <p>
  ● Lead the design and refinement of conversational flows, persona, and content for self-service channels, including chatbots and voice bots to maximize deflection and improve resolution rates.
 </p>
 <p>
  ● Collaborate on the design of communication and conversational frameworks used by customer support agents (C-Pilot) to ensure clarity, efficiency, and empathy in human-to-human interactions.
 </p>
 <p>
  ● Proven experience in managing high-stake escalations from customers.
 </p>
 <p>
  ● Strong ability to coach others on "verbal de-escalation" techniques and containment strategies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Execution Excellence
 </p>
 <p>
  ● Manage project allocation, performance reviews, and career development for the team.
 </p>
 <p>
  ● Foster a collaborative and innovative environment that encourages best practices in communication design.
 </p>
 <p>
  ● Drives a culture of meritocracy - nurture, engage and grow high potential talent
 </p>
 <p>
  ● Identifies resources and support needed to advance ideas with potential
 </p>
 <p>
  ● Takes risks in the interest of finding a better way
 </p>
 <p>
  ● Analyze communication performance metrics to identify and implement areas for design improvement
 </p>
 <p>
  Required Qualifications
 </p>
 <p>
  Experience
 </p>
 <p>
  ● 10+ years of experience in content strategy, communication design, UX writing, or a related field, with at least 5 years in a leadership/management role.
 </p>
 <p>
  ● Proven track record of leading communication design for large-scale customer experience or digital transformation initiatives.
 </p>
 <p>
  ● Extensive experience designing for multiple channels, including messaging platforms (WhatsApp), SMS, email, social media, and conversational AI (Chatbots/Voicebots).
 </p>
 <p>
  ● Experience working in a regulated industry (e.g., ecommerce, financial services, telecom, healthcare) is a plus.
 </p>
 <p>
  Skills
 </p>
 <p>
  ● Deep understanding of human-centered design principles and service design methodologies.
 </p>
 <p>
  ● Exceptional written and verbal communication skills, with a portfolio demonstrating the ability to simplify complex information into clear, actionable, and on-brand messages.
 </p>
 <p>
  ● Strong strategic and analytical skills, capable of using data (e.g., communication metrics, Resolution Rate , deflection rates) to inform design decisions.
 </p>
 <p>
  ● Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders from Marketing, Legal, Corporate Affairs, Technology, and Operations.
 </p>
 <p>
 </p>
</div>


Communications Designer

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Training and Quality
 </p>
 <p>
  <strong>
   Location:
  </strong>
  UAE
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  About us:
  <br/>
  <br/>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.
 <br/>
 <br/>
 <strong>
  Role Overview:
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for an
 <strong>
  Experience Lead
 </strong>
 to connect the CX insights with Product ideation at Tabby.
 <br/>
 <br/>
 This role represents the
 <strong>
  CX
 </strong>
 <strong>
  team
 </strong>
 at the product table &mdash; bringing together customer insights, agent reality, operational constraints, and quality signals to influence product decisions, challenge assumptions, and drive meaningful improvements. It returns to CX the Product ideas and insights that improve the CS content &amp; processes and bring better clarity for support teams.
 <br/>
 <br/>
 You will
 <strong>
  directly author and maintain CX content
 </strong>
 for your product scope, working closely with Product teams to ensure accuracy and clarity. You will not own Product decisions or operational execution, but you will use
 <strong>
  first-hand CX insight and personal judgment
 </strong>
 to surface experience gaps, inform content, and flag CX risks early.
 <br/>
 <br/>
 This is a
 <strong>
  high-impact, senior individual contributor role
 </strong>
 requiring strong judgment, credibility with Product leaders, and the confidence to push back when customer or agent experience is at risk.
 <br/>
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  CX &lt;&gt; Product Partnership
 </strong>
 <ul>
  <li>
   Represent
   <strong>
    agent feedback
   </strong>
   and
   <strong>
    anecdotal customer insights
   </strong>
   in close alignment with Product, and
   <strong>
    author CX content
   </strong>
   grounded in real agent and customer experience.
   <br/>
   <br/>
  </li>
  <li>
   Represent consolidated CX insights in product discussions, roadmap reviews, and release planning
   <br/>
   <br/>
  </li>
  <li>
   Utilize the
   <strong>
    Voice of Customer (VoC), Voice of Agent (VoA), Quality findings, and personal judgement
   </strong>
   to help reveal gaps between Product vision and Agent/customer experience observed through the support function
   <br/>
   <br/>
  </li>
  <li>
   Challenge Product decisions where CX risk, friction, or downstream operational impact is identified
   <br/>
   <br/>
  </li>
  <li>
   Ensure CX considerations are embedded early &mdash; not retrofitted after release
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <br/>
  2. Agent Enablement &amp; Content Oversight
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the creation and continuous improvement of agent-facing content (guides, FAQs, walkthroughs, macros, and storyboards).
   <br/>
   <br/>
  </li>
  <li>
   Translate complex product updates, workflows, and policies into clear, practical, and scannable materials.
   <br/>
   <br/>
  </li>
  <li>
   Own all product-related content across CX platforms, ensuring timely updates and alignment with Product releases.
   <br/>
   <br/>
  </li>
  <li>
   Ensure CX-critical updates are understood, prioritised, and implemented by the right teams
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  3. Insights, Friction &amp; Impact
 </strong>
 <ul>
  <li>
   Monitor ticket trends, agent feedback, and QA results to detect recurring friction points.
   <br/>
   <br/>
  </li>
  <li>
   Identify recurring issues, systemic breakdowns, and experience gaps across channels
   <br/>
   <br/>
  </li>
  <li>
   Drive
   <strong>
    insight-to-action loops
   </strong>
   by translating CX signals into clear product and process recommendations
   <br/>
   <br/>
  </li>
  <li>
   Partner with Analytics, Ops, and Quality to validate impact and track outcomes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  4. Governance &amp; CX Representation
 </strong>
 <ul>
  <li>
   Ensure CX risks, dependencies, and readiness gaps are clearly surfaced and escalated when needed
   <br/>
   <br/>
  </li>
  <li>
   Facilitate structured feedback loops between CX, Product, Ops, and Quality
  </li>
  <li>
   Maintain clarity on ownership, decisions, and follow-ups across teams.
  </li>
  <li>
   <br/>
   Be a trusted, senior CX voice who balances partnership with healthy challenge.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    5+ years
   </strong>
   of experience in CX Product Operations, Process Excellence, CX Leadership, or CX Service Management, with hands-on experience in CX Content writing.
   <br/>
   <br/>
  </li>
  <li>
   Strong background in
   <strong>
    tech, digital banking, or top-tier financial services is preferred
    <br/>
    <br/>
    <br/>
   </strong>
  </li>
  <li>
   Proven experience influencing Product teams using CX insights and operational data
   <br/>
   <br/>
  </li>
  <li>
   Deep understanding of how product decisions translate into real frontline and customer impact
   <br/>
   <br/>
  </li>
  <li>
   Strong analytical mindset &mdash; comfortable working with trends, drivers, and root causes
   <br/>
   <br/>
  </li>
  <li>
   Excellent stakeholder management skills &mdash; able to influence, challenge, and align senior partners
   <br/>
   <br/>
  </li>
  <li>
   <strong>
    Fluent English and Arabic (mandatory)
    <br/>
    <br/>
    <br/>
   </strong>
  </li>
 </ul>
 <strong>
  Job Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
  </li>
  <li>
   A working environment that gives you autonomy and responsibility from day one.
  </li>
  <li>
   You should be comfortable with the idea that the quality of your work will influence the shape of your career.
  </li>
  <li>
   Participation in the company&rsquo;s employee stock options program.
  </li>
  <li>
   Health Insurance.
  </li>
  <li>
   Flexi Perks: a monetary benefit to spend on what matters most to you &mdash; health, well-being, education, or professional development.
   <br/>
  </li>
 </ul>
</div>


Experience Lead

Novo Nordisk, Inc.

<div><div><div><div><div><p>Global Project Lead - Congresshub &amp; Analytics
</p></div></div></div></div><div><div><div><div><b>Category: </b>Medical Affairs
</div></div></div></div><div><div><div><div><b>Location:
</b>Bangalore, Karnataka, IN<br>
</div></div></div></div><div></div><div><div><div><div><div><b>Title</b>: Global Project Lead- Congresshub &amp; Analytics</div>
<div><b>
Team:</b> Congress Excellence , Global Medical Affairs P&amp;PS GBS</div>
<div><b>
Location</b> : Bangalore, Novo Nordisk Global Business Services (GBS), India</div><div><br>
Are you passionate about driving innovation and enhancing customer experiences in a global setting? Do you have a proven track record in multichannel and digital marketing? If so, we invite you to join our team as a Global Omnichannel Congress Lead at Novo Nordisk. This is your opportunity to make a real difference in the world of healthcare. Read more and apply today!</div><br>
<div></div>
<div><b>
The position</b></div>
<div>
As a Global Project Lead - CongressHub and analytics, your key responsibilities will include:</div>
<ul>
<li>Drive the overall development and optimization of the CongressHub website to ensure a best-in-class customer experience and to ensure it supports business needs and targets</li>
<li>Lead the backlog of development items for CongressHub in close collaboration with key stake holders and areas in Novo Nordisk, ensuring optimal coordination and efficient use of resources internally and externally</li>
<li>Establish and maintain cross-functional collaboration to drive omnichannel and data insights ambitions for congresses.</li>
<li>Take a data-driven approach to optimize healthcare professional (HCP) experiences across CongressHub and the wider HCP+ ecosystem in Novo Nordisk</li>
<li>Lead and support various global omnichannel digital projects, ensuring timely deliverables and global-local alignment.</li>
<li>Act as a sparring partner for data and insight-related projects, contributing to the enhancement of customer experience.</li>
<li>Build strong relationships with global brand teams, IO teams, markets, and market OCE leads to support strategic priorities and ensure effective collaboration.</li>
<li>Drive innovation and explore new technologies to personalize customer experiences and enhance the development strategy.</li>
<li>Act as a frontrunner in shaping the future of Novo Nordisk&rsquo;s omnichannel congress engagement strategy.</li></ul><br>
<div></div>
<div><b>
Qualifications</b></div>
<ul>
<li>Master&rsquo;s or bachelor&rsquo;s degree in relevant area .</li>
<li>At least 8 years of work experience with a minimum 5 years in multichannel/digital marketing, customer experience and digital platforms optimsation</li>
<li>Advance competencies in driving performance, stakeholder relationships, cross- functional processes, leveraging insights, strategy and tactics development, and digital/omnichannel customer engagement.</li>
<li>Advanced project management skills, including project initiation, planning, execution, risk management, budget management and completion.</li></ul><br>
<div><br>
<b>About the department</b></div>
<div>
Congress Excellence - Global Medical Affairs, Product &amp; Portfolio Strategy, headquartered in Denmark, is part of Global Business Services (GBS) in Bangalore, India. The team comprises highly motivated project managers responsible for both onsite and digital congress planning and execution, alongside a dedicated graphic designer and copywriter. In close collaboration with the Global Medical Affairs teams in Denmark, we deliver clear, evidence-based scientific and medical communications about our products to the external scientific community. Our mission is to design and co-create exemplary engagement across all congress activities that support lead generation and increase visibility of Novo Nordisk congress initiatives. We operate in a dynamic, fast-paced environment with a strong emphasis on collaboration and teamwork.</div><br>
<div></div>
<div><b>
Working at Novo Nordisk</b></div>
<div>
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.</div><div><br>
<b>
Contact</b><br>
To submit your application, please upload your CV online (click on Apply and follow the instructions).</div><div><br>
<b>
Deadline</b><br>
5th March 2026</div><br>
<div></div>
<div>
Disclaimer<br>
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organisations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment, or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.</div><div></div><div><br>
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.</div><br>
<div></div>
<div>
At Novo Nordisk, we're not chasing quick fixes &ndash; we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger &ndash; a legacy of impact that reaches far beyond today.</div></div></div></div></div></div>

Global Project Lead - Congresshub & Analytics

Pandora Jewelry

<div><p>Pandora @ The Gates of Prosper<br>
</p><p></p><br>
<p>As the largest jewelry brand in the world, we a give a voice to millions of people&rsquo;s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.</p><p><br>
</p><p>Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.</p><p></p><p><b><br>
About the Team:</b></p><p></p><p><br>
The Sales Lead will be the ultimate Pandora Fan. As a Sales Lead, you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role will provide support to the both the Managers and Sales Associates which is instrumental to the delivery of our success in-store.</p><p></p><ul><li><br>
<b><i>Please note, this job will require the completion of an assessment that will be emailed to you upon submittal of the application.</i></b></li></ul><p></p><p><b><br>
Our Sales Leads shine when they:</b></p><p></p><ul><li><b><br>
Dare</b> to exceed individual and store sales goals by building a genuine connection with our fans.</li><li>
Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.</li><li>
Create an unforgettable shopping <b>moment</b> that exceeds expectations, by displaying excellent product knowledge and building brand loyalty.</li><li>
Embrace the opportunities and soar beyond commercial targets and key performance indicators (KPIs) expectations, setting new records and achieving remarkable success.</li><li><b>
Craft</b> loyal fans by authentically engaging and fostering lasting connections beyond transactions.</li><li><b>
Dream</b> to coach and inspire the sales team, fostering accountability for individual and the store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.</li></ul><p></p><p><b><br>
Craft your career with us if you have:</b></p><br>
<p></p><ul><li>
You can demonstrate you&rsquo;re a results-oriented seller with at least 2 years of experience in a high-performance selling environment.</li><li>
You have developed a sense of <b>Care</b> in your communication skills both written and verbal.</li><li>
You know how to<b> charm</b> and captivate an audience with the ability to connect with people at all levels of the organization.</li><li>
Your business acumen is sharper than a <b>diamond</b>, coupled with your analytical thinking that can show and<b> Deliver</b> positive results.</li><li>
You're a master of time management, effortlessly setting and adjusting priorities while delegating tasks like a pro.</li><li>
Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.</li><li>
You are at least 18 years or older and can provide proof of identify and eligibility to work</li><li><b>
Dream </b>and embrace adventure! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods, ability to lift 50+ pounds and timely arrival to work.</li></ul><p></p><p><b><br>
Our Benefits:</b></p><br>
<p></p><ul><li>
We Dare! We offer robust compensation package including base + bonus&rsquo;s, a 401K plan to help you secure your financial future.</li></ul><p></p><p><br>
</p><p></p><p><b>About Pandora:</b></p><p></p><p><br>
Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.</p><p></p><p><br>
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.</p><p></p><p><br>
Pandora&rsquo;s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.</p><p></p><p><b><br>
About Pandora NAM:</b></p><p></p><p><br>
The Pandora North America team in the USA &amp; Canada consists of more than 115 employees working at our offices in New York &amp; Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.<br>
</p><p></p><p>Today, the USA is Pandora&rsquo;s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.</p></div>

Part Time Sales Lead

Etisalat

<div><div><b>Customer Experience Manager.Customer Management and Service Delivery</b> <b>-</b> <b>(</b><b>250001SK</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
&bull;Responsible for overseeing the overall experience that customers have with E&amp; focusing on improving: -Customer satisfaction -Loyalty -Retention By implementing strategies and initiatives that enhance the customer journey across all customer interactions starting with: -Customer Consideration -Customer On Boarding -Customer life cycle Journey &bull;Leading and supervising the execution of the customer experience strategy (segments section) to achieve E&amp; strategic objective mainly of being number one in TRIM and NPS &bull;Conducting customer research and gathering feedback to understand customer needs and preferences. &bull;Analyzing customer data and metrics to identify trends and areas for improvement &bull;Collaborating with cross-functional teams to ensure a consistent and seamless customer experience across all touchpoints (Customer Care Call Centre &ndash; Customer care Social Media &ndash; Retail &ndash; Digital - IT) &bull;Create related settings and definitions for the customer interactions (user interfaces, user experience; notifications; scripts guidelines across all communication channels. &bull;Measuring and reporting on key performance indicators related to customer satisfaction and loyalty &bull; Managing and enhancing all Channels (OMNI Channels) throughout customers&rsquo; journey. &bull;Drive new strategic initiatives across all channels aiming to leverage and enhance E&amp; channel experience to its best &bull;Manage Experience budget in a way that has a direct positive ROI impact via CX propositions. &bull;Continuously improving processes and systems to enhance the overall customer experience &bull; Facilitate the development of the accountability action chain, establishing the approaches and implementation of research to understand customer loyalty and return on investment (ROI).
</p><p><b>Report To Position Name</b></p><p>
Leading four main functions and key responsibilities 1. Product Excellence Program A) Feeders Engine Ensure the proper establishment and continuous expansion for the customer voice feeders and listeners, this includes: - Touch Points Visits Obtaining real customer pulse related to their interactions with the touch points covering all interaction types (Inquiries &ndash; Requests &ndash; Complaints) - Recorded Calls On Going hands on customer calls across all platforms and covering various call reasons ensuring the proper understanding of the customer needs and spotting the gaps / opportunities for enhancement. - Focus Groups Planning the Customer Experience focus groups with a drill down approach measuring product specifics to identify the pain areas and potential risks that requires resolution - Customer Verbatim Continuously analyze customer verbatim from all sources to detect customer pains and assess possible areas of improvement: - TRIM - NPS - Digital Tracker - Focus Groups - Retail Tracker - Call Center Tracker - Detractors - Product Confidence Test Ongoing live health checks across all product journey aspects to assess the customer experience across each and every event pulling the trigger for the possible enhancements and gaps identification - Product Benchmarking Planning the comparative analysis roadmap ensuring obtaining the necessary readings and market landscape on a periodical basis B) Product Manual Establishing and maintaining a sustainable Product Manual including all product stages from the onboarding stage ending with the Retention stage. Ensuring periodical updates for the manual based on the product evolution and new features introduced in the market C) Product Enhancements On Going enhancement track across all product aspects - Product notifications content - Product Notifications Sender names - Product transactions technical flows - Digital enhancements Leading four main functions and key responsibilities 1. Product Excellence Program A) Feeders Engine Ensure the proper establishment and continuous expansion for the customer voice feeders and listeners, this includes: - Touch Points Visits Obtaining real customer pulse related to their interactions with the touch points covering all interaction types (Inquiries &ndash; Requests &ndash; Complaints) - Recorded Calls On Going hands on customer calls across all platforms and covering various call reasons ensuring the proper understanding of the customer needs and spotting the gaps / opportunities for enhancement. - Focus Groups Planning the Customer Experience focus groups with a drill down approach measuring product specifics to identify the pain areas and potential risks that requires resolution - Customer Verbatim Continuously analyze customer verbatim from all sources to detect customer pains and assess possible areas of improvement: - TRIM - NPS - Digital Tracker - Focus Groups - Retail Tracker - Call Center Tracker - Detractors - Product Confidence Test Ongoing live health checks across all product journey aspects to assess the customer experience across each and every event pulling the trigger for the possible enhancements and gaps identification - Product Benchmarking Planning the comparative analysis roadmap ensuring obtaining the necessary readings and market landscape on a periodical basis B) Product Manual Establishing and maintaining a sustainable Product Manual including all product stages from the onboarding stage ending with the Retention stage. Ensuring periodical updates for the manual based on the product evolution and new features introduced in the market C) Product Enhancements On Going enhancement track across all product aspects - Product notifications content - Product Notifications Sender names - Product transactions technical flows - Digital enhancements 2. Touch Points Program Ensuring seamless experience across all touch points Customer Care Tracking and Monitoring the all interactions (Inquiries &ndash; Requests &ndash; Complaints) per platform and designing the customer empowerment tactical plan ensuring hitting a double edged objective 1. Calls and Hits Reduction 2. Customer empowerment through E&amp; self-service platform Retail Ensuring all critical transactions are performed properly with the best in class experience Digital Designing the customer handling flow and the optimum experience for the digital chat bot and ending with the TNPS reading ChatBot Designing the end to end experience addressing the customer conversations and ending with the TNPS reading Customer Delight Program A) Bulk Compensation Ensure a proper end to end cycle for the system outages compensating the impacted customers keeping E&amp; customers delighted at all times B) Frontline Compensation Designing the front liners compensation matrix empowering agents to delight and compensate the individual cases using a wide portfolio of gifts segmented based on the customer profile and type of complain 3. Customer Satisfaction Program A) Transactional Satisfaction Product Journey Define and Develop the transactional satisfaction program that will accurately assess the customer satisfaction reading during specific journey events enabling the action-ability part after spotting on the exact pain area. The Transactional satisfaction covers the critical transactions performed by the customer whereby the satisfaction measurement indicates the transaction health score and whether an action is needed or not. Implementing the closed loop mechanism whereby the dissatisfied customers are contacted to understand the dissatisfaction reasons and set the action plan accordingly to resolve the customer pains and prevent new customers from passing by the same failure points. Create and sustain and the IVR recordings library whereby the planned transactions / events that needs to be assessed are already recorded and uploaded on the survey tool to be ready for use once needed B) Touch Points Overseeing the Touch Points satisfaction scores focusing on the TNPS score along with developing on ground tactics to improve the TNPS score C) Overall Customer Satisfaction Developing the tactical plans based on the TRIM and NPS scores for improvement and leading the market D) Functional Satisfaction Developing the tactical plans on the platform level based on the TRIM and NPS scores for improvement and reaching an upward trend month over month 4. Data Driven Customer Experience Framework Customer Experience Dashboard Create a dashboard for understanding segments related platforms CE performance and action planning across the different related touch points Customer Painful Moments Define specific customer moments of pain during the customer interactions journey based on analytical readings and complaints analysis followed by designing the ultimate experience ensuring the turnover to a memorable experience instead of a painful experience AI Based Department Transforming the customer experience department to an AI based function replying on the recent and most advanced AI technologies to move from a reactive mode to a predictive and hence a proactive mode of operations. Expanding the use of AI to improve the customers&rsquo; experience during their journey with e&amp; 5. Leadership and management 6. Setting a clear performance objective with the team and monitoring their performance versus the KPIs and objectives 7. Managing and developing associates capabilities and performance through supporting for the day to day activities and continues feedback 8. Practice and apply continuous positive coaching with clear timely and action plans. 9. Drive team development plan in-line with team needed set of skills and job objectives to be fulfilled.<br>
</p></div><div></div><div><b>Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
&bull;Bachelor Degree in any related discipline. &bull;Telecom experience is must. &bull;Excellent analytical skills &bull;Deep understanding telecom operations and awareness of the different departments and their interactions. &bull;Excellent communication skills and ability to communicate persuasively and effectively in verbal and written communication. &bull;Ability to work as part of a multi-disciplinary team where organization, prioritization and sound judgment skill are essential. &bull;Advanced presentation &amp; Negotiations skills. &bull;Design Thinking background &bull;Strategic thinking and foresight &bull;Interpersonal, networking and influencing skills &bull;Problem solving and analytical skills &bull;Data driven mind-set and an aptitude for technology &bull;Fast action and agility<br>
<br>
</p><p><b>QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><ul><li>Minimum of 10 years of experience.<br>
</li></ul><p><b>EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Manager</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Executive</div><div><b>
Job Posting</b><b>:</b> 18/Feb/2026, 3:44:07 AM</div></div>

Customer Experience Manager.Customer Management and Service Delivery

Antal

<p>Associate Business Manager (Partner Sales/ Customer Success) -Dammam</p><p>One of our clients, a global leader in business management solutions, empowers over 2.5 million organizations across 100+ countries to streamline their operations. Their culture celebrates bold innovation, genuine customer partnership, and continuous mastery&mdash;offering professionals the platform to shape meaningful outcomes for businesses and communities worldwide. They are now seeking an <b>Associate Business Manager (Partner Sales/Customer Success) </b>to accelerate their partner ecosystem and deepen customer engagement<b>.</b></p><p><b>Location: Dammam</b></p><p><b>Relevant Years of Experience:6-8 years</b></p><p><b>Education:Bachelors degree</b></p><p><b>Notice Period: Immediate joiners or a maximum one-month notice period.</b></p><p>Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.</p><p>https://www.arbetecareers.com/Candidate-Portal</p><p><b>Role Overview</b></p><p>In this role, you will enable new partners to successfully integrate and thrive within established operational frameworks. You will onboard 3&ndash;4 partners monthly, supporting their talent acquisition, training, and early customer wins through joint closure meetings. By guiding partners through lead generation, strategic positioning, and at least four assisted deal closures, you will build their capability and confidence until they scale independently. Once mature, partners transition to Sales teams for sustained growth. Additionally, you will lead deep customer engagement initiatives&mdash;mapping business requirements to product capabilities, expanding adoption, and cultivating relationships that drive advocacy and organic referrals. Success includes documenting compelling customer success stories that capture business challenges, solution impact, and customer validation.</p><p><b>Experience You Should Bring</b></p><ul><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills. Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Experience in customer engagement to deliver smarter and simpler solutions tailored to MSME business needs.</li><li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection- handling capability.</li><li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder coordination.</li><li>Excellent verbal and written communication skills</li></ul><p><b>Responsibilities</b></p><ul><li>Enable 3 to 4 partners a month to understand company ways of working and processes.</li><li>Support partners in hiring and onboarding and training required resources.</li><li>Participate in joint closure meetings with partners and customers to help them get success early.</li><li>Ensure partners invest further to operate independently and at scale.</li><li>Support partners in lead generation and market positioning activities.</li><li>Assist partners in at least 4 closures to build capability and confidence till they can work independently.</li><li>Transition capable partners to Sales teams for ongoing growth.</li><li>Lead deep customer engagement initiatives every month</li><li>Engage with customers through interactions along with partner resources to ensure visible value of the company for the</li></ul><p>customers business.</p><ul><li>Understand customer business context and map customer requirements to relevant organization features to expand adoption.</li><li>Build strong customer relationships that lead to organic referrals and long-term advocacy.</li><li>Document customer success stories capturing business context, before-and-after scenarios, and customer response</li></ul><p>to delivered value.</p><p><b>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted</b>.</p><p>Job Type: Full-time</p><p>Pay: ﷼8,000.00 - ﷼12,000.00 per month</p>

ERP / Accounting Software SaaS Partner Sales & Customer Success Manager

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