customer experience lead

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

Customer Experience Manager

CSC Generation

<div><div>With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table &ndash; and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we&rsquo;re all here for the same reason &ndash; to roll up our sleeves and create happiness through cooking and sharing good food.</div><div></div><div> 
Position Overview</div><div>
As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service.</div><div></div><div> 
Key Responsibilities</div><div>
Leadership &amp; Team Development</div><ul><li> Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).</li><li> Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.</li><li> Support onboarding, training, and development of new associates.
</li></ul><div>Customer Experience &amp; Brand Representation</div><ul><li> Represent Sur La Table&rsquo;s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.</li><li> Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.</li><li> Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.</li><li> Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.</li></ul><div>
Sales &amp; Business Performance</div><ul><li> Support the achievement of store sales goals through effective customer engagement and team motivation.</li><li> Maximize selling opportunities by identifying customer needs and offering relevant solutions.</li><li> Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.</li></ul><div>
Operations &amp; Compliance</div><ul><li> Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.</li><li> Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).</li><li> Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.</li><li> Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.</li></ul><div></div><div> 
Physical Requirements</div><ul><li> Ability to communicate verbally and work cooperatively with associates and customers.</li><li> Ability to remain standing for up to 4 hours at a time.</li><li> Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.</li><li> Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.</li><li> Ability to lift and/or move merchandise weighing up to 50 lbs.</li><li> Ability to ascend/descend ladders to retrieve and/or move merchandise.</li><li> Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.</li><li> Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.</li><li> Regular and predictable attendance.</li></ul><div></div><div> 
Qualifications &amp; Experience</div><ul><li> Must be 21 years of age or older at the time of employment.</li><li> 1 year of retail management experience, preferably in a specialty or culinary retail environment.</li><li> Strong leadership skills with the ability to inspire, develop, and retain a high performing team.</li><li> Excellent communication, problem-solving, and decision-making abilities.</li><li> Passion for community engagement and providing exceptional customer experiences.</li><li> Proficiency in Microsoft Office and retail management systems preferred.</li></ul>
<div>This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.</div><div></div><div> 
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 
</div><div></div> 
<div>Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com.</div><div></div><div> 
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div><div>
</div><div>The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
</div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Store Floor Lead (Sur La Table)

Unilever

<div>
 Unilever is currently hiring for
 
 Customer Experience Manager!
 
 
 
 
 Function:
 
 Supply Chain
 
 
 
 Reports to:
 
 Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA
 
 
 
 Scope:
 
 T&uuml;rkiye
 
 
 
 Location:
 
 Umraniye
 
 
 
 Terms &amp; Conditions:
 
 Local Tems, Full time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels.
 
 
 
 Main Responsibilities Of The Role Are
 
 
 
 <ul>
 <li>
 #1 Supplier leadership and coordination both internally and externally
 </li>
 <li>
 Representation of customer centric decision making in operations
 </li>
 <li>
 Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.
 </li>
 <li>
 Customer connectivity strategy evolvement and execution
 </li>
 <li>
 Defining key priorities and agenda to ensure continuous improvement in customer experience.
 </li>
 <li>
 Cross functional representation of Customer Experience agenda
 </li>
 <li>
 Ensure operational Excellence for sustainable service improvement
 </li>
 <li>
 Design and lead digitalization agenda to support customer connectivity and operational effectiveness
 </li>
 <li>
 Establish customer centric performance management culture
 </li>
 <li>
 Support team development and upskilling for future proof Customer Experience
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience
 </li>
 <li>
 5+ years of leadership or management experience in Supply Chain
 </li>
 <li>
 Internal and external stakeholder management is preferred.
 </li>
 <li>
 Communication, collaboration and empowerment is a must.
 </li>
 <li>
 Strategic thinking and future fit process and design capabilities are crucial.
 </li>
 <li>
 Solution generation expertise and out of the box thinking are required.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Collaboration catalyst
 </li>
 <li>
 Being a driver of change
 </li>
 <li>
 Strong leadership skills for proactive management and communication of business opportunities and risks
 </li>
 <li>
 Business acumen with multi-functional experience
 </li>
 <li>
 Digital thinking
 </li>
 <li>
 Agile decision making
 </li>
 <li>
 Excellent Turkish and English communication skills, both written and verbal
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
 </li>
 <li>
 You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
 </li>
 <li>
 TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Customer Experience Manager Turkiye

<div>Unilever is currently hiring for Customer Experience Manager! 
Function: Supply Chain 
Reports to: Customer Experience &amp; Logistics Director - Turkiye &amp; UNICA 
Scope: T&uuml;rkiye 
Location: Umraniye 
Terms &amp; Conditions: Local Tems, Full time 
ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are an expert in communication and willing to work in collaboration with our customers to grow together and ensure sustainable excellence in customer experience carrying the flag for being #1 supplier, then this role is just for you. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
This role leads the Customer Experience team for Turkey, which is a broad team of 30 people, responsible for all BUs and channels. 
Main responsibilities of the role are:<ul><li>
#1 Supplier leadership and coordination both internally and externally</li><li>
Representation of customer centric decision making in operations</li><li>
Ensure acting as one big team targeting global Demand Creation agenda with our customers via both people engagement &amp; communication and data connectivity.</li><li>
Customer connectivity strategy evolvement and execution</li><li>
Defining key priorities and agenda to ensure continuous improvement in customer experience.</li><li>
Cross functional representation of Customer Experience agenda</li><li>
Ensure operational Excellence for sustainable service improvement</li><li>
Design and lead digitalization agenda to support customer connectivity and operational effectiveness</li><li>
Establish customer centric performance management culture</li><li>
Support team development and upskilling for future proof Customer Experience</li></ul> 
WHAT YOU WILL NEED TO SUCCEED 
Experiences &amp; Qualifications<ul><li>
Bachelor&rsquo;s degree in operations / Logistics / Business / Engineering or equivalent experience</li><li>
5+ years of leadership or management experience in Supply Chain</li><li>
Internal and external stakeholder management is preferred.</li><li>
Communication, collaboration and empowerment is a must.</li><li>
Strategic thinking and future fit process and design capabilities are crucial.</li><li>
Solution generation expertise and out of the box thinking are required.</li></ul> 
Skills<ul><li>
Collaboration catalyst</li><li>
Being a driver of change</li><li>
Strong leadership skills for proactive management and communication of business opportunities and risks</li><li>
Business acumen with multi-functional experience</li><li>
Digital thinking</li><li>
Agile decision making</li><li>
Excellent Turkish and English communication skills, both written and verbal</li></ul> 
Leadership<ul><li>
You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.</li><li>
You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul><div><ul><li> 
Critical SOL (Standards of Leadership) Behaviors</li></ul></div><ul><li>
PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.</li><li>
PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.</li><li>
TALENT CATALYST: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.</li><li>
PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>
CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.</li><li>
BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.</li></ul> 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

dsm-firmenich

<div>Job Role &ndash; Specialist &ndash; Customer Experience (CX)
Location &ndash; Mumbai 
At dsm-firmenich we strive to achieve a world where you don&rsquo;t have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.
You will play a key role in delivering an exceptional customer journey by building strong client relationships and driving customer satisfaction. Collaborating closely with Sales, Logistics, Accounts Receivable, and Planning, you will ensure seamless order management, timely deliveries, and effective issue resolution. Your emotional intelligence, negotiation skills, and attention to detail will strengthen partnerships, ensure data accuracy, and support customer KPIs. Through proactive communication and crisis management, you will foster customer loyalty and contribute to sustainable business growth.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity &amp; Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers &amp; Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. 
Your Key Responsibilities:<ul><li>
Streamline Order-to-Cash processes while accurately capturing and managing customer demand.</li><li>
Proactively resolve supply chain challenges to ensure timely and smooth deliveries.</li><li>
Maintain clear, transparent communication with customers, providing regular updates and feedback.</li><li>
Own and manage customer constraints and non-conformities, driving continuous service improvement.</li><li>
Lead monthly demand planning activities and identify action plans with timely follow-ups.</li><li>
Partner with the commercial team and key customers through reviews, visits, and consignment stock assessments.</li></ul> 
We Bring:<ul><li>
A team of diverse employees who aren&rsquo;t afraid to think outside of the box.
</li><li>A truly global and collaborative team that cares about the experience of our employees.
</li><li>The encouragement you need to develop and achieve personal growth.
</li><li>A role that is crucial on projects and allows you to build your brand.
</li><li>A caring and supportive environment where you&rsquo;re empowered to grow and share your ideas</li></ul> 
You Bring:<ul><li>
Graduation/Post-Graduation, preferably MBA/PGDBM.</li><li>
5&ndash;10 years of experience in Supply Chain or Customer Experience.</li><li>
Strong business acumen, leadership, collaboration, analytical skills, and communication.</li><li>
Proficiency in SAP.</li></ul> 
About dsm-firmenich:
At dsm-firmenich, we don&rsquo;t just meet expectations &ndash; we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions &ndash; every single day. Whether it&rsquo;s fragrance that helps you focus, alternative meat that&rsquo;s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you&rsquo;re making a difference, we&rsquo;ll make sure you&rsquo;re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They&rsquo;re essential to our future. Because real progress only happens when we go beyond, together. 
Our application process:
Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-firmenich.com/careers).For further information, please contact Shradha Tiwari, Talent Acquisition Partner (Shradha.tiwari@dsm-firmenich.com). 
Inclusion, belonging and equal opportunity statement:
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work &ndash; and that&rsquo;s exactly the kind of culture we&rsquo;re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We&rsquo;re proud to be an equal opportunity employer, and we&rsquo;re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we&rsquo;re committed to reflecting the world we serve. We welcome candidates from all backgrounds &mdash; no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we&rsquo;re here to help &ndash; just let us know what you need, and we&rsquo;ll do everything we can to make it work.
Agency statement
We&rsquo;re managing this search directly at dsm-firmenich. If you&rsquo;re applying as an individual, we&rsquo;d love to hear from you. We&rsquo;re not accepting agency submissions or proposals involving fees or commissions for this role</div>

Specialist - Customer Experience (CX)

OCT Consulting LLC

<div>Strategic Design &amp; Experience Lead (SDEL)
OCT Consulting is a business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology.
Responsibilities and Duties
OCT currently has an opening for a Strategic Design &amp;amp; Experience Lead (SDEL) to work with our federal client. The SDEL will be responsible for the creative, user-centric, and experiential components of the O&amp;E mission. This role will focus on the quality, accessibility, and emotional connection of content and delivery platforms, translating the strategic vision into compelling, user-focused design.
Day to day responsibilities include:<ul><li>Manage the entire content lifecycle, ensuring compliance with relevant Federal Government and DoD mandates.</li><li>Manage a team of over 35 outreach and engagement, content, and strategy professionals.</li><li>Create innovative, engaging, and search-engine optimized visual content.</li><li>Cultivate a flexible and innovative environment to develop high-quality, engaging, and comprehensive content that connects with audiences and creates memorable events.</li><li>Conduct research and assessment through qualitative, quantitative, and user-experiential methods to evaluate military community needs, values, and desires.</li><li>Identify opportunities for new, modernized, and improved content, programs, services, and outreach methods.</li><li>Enhance the quality of user interactions with agency products and related services based on research and data collection.</li><li>Develop content that is original, authentic to the user, provides value, and is visible and easily accessible to its intended audience, including developing visual content that tells compelling stories.</li><li>Maintain full compliance with accessibility standards (e.g., the latest Section 508 and Web Content Accessibility Guidelines (WCAG) guidelines).</li><li>Implement content delivery, curation, and marketing strategies that create user interfaces optimized for a successful end-user experience.</li><li>Employ mobile-first, responsive design principles for technology solutions.</li><li>Implement Agile methodologies for content creation and management to quickly adapt to changing circumstances based on user feedback and real-time data.</li><li>Managing complex task areas, including Outreach and Engagement, IT Development, Cybersecurity, and Data Analytics in a unified manner</li></ul>
Requirements<ul><li>Must be a U.S. Citizen (Required)</li><li>Active Secret Clearance / Favorably Adjudicated Tier 3 Investigation (Required)</li><li>Must be in the National Capital Region and available to support on-site as required (Required)</li><li>Bachelor&rsquo;s degree in communications, marketing, human-centered design, or business (Required)</li><li>5+ years of experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for Government or large-scale enterprise systems (Required)</li><li>5+ years of experience with human-centered design, analysis of user feedback and behavioral data, and / or creative/brand strategy (Required)</li><li>3+ years of experience providing design vision and innovation strategies to senior leadership, project managers, and product owners that align organizational goals and objectives (Required)</li><li>3+ years of experience applying modern design practices, accessibility standards (e.g., Section 508/WCAG), and digital user experience principles, including managing UI/UX testing, evaluation, and optimization and developing UX strategies that incorporate journey mapping, usability testing, and iterative design in agile website and application development environments, to include native mobile applications, in support of enterprise initiatives and organizational goals and objectives (Required)</li><li>Experience working with or interpreting user-centered data, digital performance measures, or customer feedback and user insights to inform strategic goals (Required)</li><li>Demonstrated ability to enhance the quality of user interactions with DoD products and services.</li><li>Proficiency in developing search-engine optimized visual content.</li><li>Certification in usability or UX design, project and program leadership (e.g., PMI Project Management Professional or PgMP), human-centered design, or analytics/marketing (Required)</li><li>Ability to travel up to 25% (Preferred)</li></ul>
Benefits
OCT offers competitive compensation packages and a full suite of benefits which include:<ul><li>Medical, Dental, and Vision insurance</li><li>Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee&rsquo;s gross salary</li><li>Paid Time Off and Standard Government Holidays</li><li>Life Insurance, Short- and Long-Term disability benefits</li><li>Training Benefits</li></ul>
Salary Range: $140,000- $200,000 yearly commensurate with experience, education, etc.
About OCT Consulting
OCT Consulting LLC is a minority-owned, Small Disadvantaged Business (SDB) providing professional services and information technology solutions to the Federal government and commercial clients. Founded in 2013, we bring the advantage of agility in operations along with a management team with a track record of leading successful engagements at major Federal government agencies.
At OCT, we are committed to ensuring equal opportunity for all individuals, recognizing that merit and qualifications are the foundation of our hiring, promotion, and development practices. We believe in creating a work environment where employees can thrive based on their abilities, skills, and achievements. Our practices ensure fair treatment and equal access to opportunities for all, regardless of race, ethnicity, gender, sexual orientation, age, abilities, or other personal characteristics. We are dedicated to providing career growth and professional development based on individual merit and fostering a workplace where everyone&rsquo;s contributions are valued and recognized.</div>

Strategic Design & Experience Lead (SDEL) (15.35)

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Specialist - Customer Experience (CX)

Strategic Design & Experience Lead (SDEL) (15.35)