customer experience leader

1-800-GOT-JUNK?

<div>Description:

Company Overview: We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations.
Looking for an exciting outdoor and hands-on career? Join 1-800-GOT-JUNK? in Baton Rouge as a Customer Experience Leader!
Position: Customer Experience Leader
Location: Baton Rouge
Pay Range: Up to $25/hr
Objective: As a Customer Experience Leader, you&rsquo;ll play a vital role in delivering exceptional customer experiences and driving our sales efforts. No experience? No problem&mdash;we provide comprehensive training!
What We&rsquo;re Looking For:<ul><li>
Sales-Driven: A passion for sales and a knack for exceeding customer expectations.</li><li>
Customer-Centric: Friendly and personable, dedicated to delivering outstanding service.</li><li>
Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.</li><li>
Dependable: Reliable and hardworking, positively contributing to our team culture.</li><li>
Strong Communicator: Excellent problem-solving skills and organizational abilities.</li></ul>
Responsibilities:<ul><li>
Deliver Exceptional Service: WOW our customers with your positive attitude and outstanding service.</li><li>
Drive and Load Trucks Safely: Work with your team members to ensure efficient and safe truck operations.</li><li>
Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.</li><li>
Sales Advocacy: Represent our brand professionally and provide accurate estimates to customers.</li><li>
Commit to Safety: Adhere to safety protocols and maintain a professional appearance in uniform.</li></ul>
Why Us?
At Southwind, we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity, collaboration, and continuous improvement.<ul><li>
Experience a fun, fast-paced workday filled with diverse tasks and challenges.</li><li>
Competitive compensation and performance-based bonuses</li><li>
Recognized for &quot;Best Places to Work&quot; and &quot;Fast 50 Company&quot;.</li><li>
Comprehensive benefits package, including health insurance and retirement plans.</li></ul>
This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.
Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer.
Visit our website: https://www.wearesouthwind.com/nowhiring
Requirements:

Qualifications:
Age Requirement: Must be at least 21 years old.
Driver&rsquo;s License: Valid standard driver&rsquo;s license required.
Experience: Previous customer service, labor, or sales experience preferred.
Physical Capability: Ability to lift up to 70 lbs. repeatedly.
Relevant Experience: Experience in delivery, warehouse, moving, or general labor is a plus.</div>

Junk Removal and Route Sales

NielsenIQ

<div><div><div>As the Customer Support Leader for Turkey, you will play a pivotal role by managing a 
dedicated team of Customer Support associates. Your key responsibilities will include 
ensuring that we deliver consistent, high-quality service and adhere to governance 
standards while enhancing our clients' understanding and confidence in NIQ data. 
Success in this position requires a solid grasp of each client's unique business needs and 
deep expertise in NIQ solutions. 
More than just a strategic thinker, you will serve as an inspiring leader, guiding a 
passionate team toward operational excellence. Your efforts will drive growth and ensure 
exceptional customer satisfaction, making a meaningful impact on our clients and their 
success. Join us in this exciting opportunity to lead and innovate in customer support! 

Responsibilities: 
<ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div>
Qualifications: 
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes. 
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills 
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Market Research Leader – Customer Support

nVent

<div>We&rsquo;re looking for people who put their innovation to work to advance our success &ndash; and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
<div>nVent&rsquo;s Electrical Connections segment is seeking a seasoned leader to drive customer experience initiatives across the US and Canada. This role is critical to enhancing customer journey strategies within a fast-paced, innovation-driven environment. The successful candidate will lead efforts to improve customer engagement, foster loyalty, and support growth across our electrical solutions portfolio. As a key contributor to our customer service strategy, this individual will ensure we deliver exceptional support and consistently exceed expectations at every touchpoint, reinforcing nVent&rsquo;s commitment to customer-centric excellence
</div><h2 class="jobSectionHeader">WHAT YOU WILL EXPERIENCE IN THIS POSITION:
</h2><ul><li>Lead a build upon a high-performing team of customer experience professionals, encouraging their development and growth.
</li><li>Monitor the team's productivity to ensure mailboxes are up to date, orders are entered daily, calls are answered with the highest availability, and coverage is handled during absences.
</li><li>Ensure Customer Care benchmarks are met individually and as a team.
</li><li>Plan and implement key critical initiatives with the Director, Customer Care
</li><li>Respond to and resolve escalated issues from internal and external customers.
</li><li>Assign, track, and review employee work progress.
</li><li>Cultivate a team culture that puts customers at the heart of everything we do.
</li><li>Collaborate with cross-functional teams, including Sales, Logistics &amp; Operations, to advocate for customer needs and drive continuous improvement.
</li><li>Monitor and maintain service quality to meet company standards.
</li><li>Train new team members.
</li></ul><h2 class="jobSectionHeader">YOU HAVE:
</h2><ul><li>Bachelor&rsquo;s Degree preferred.
</li><li>5+ years of customer experience/care experience, preferably working for a manufacturer or distributor.
</li><li>Ideally, 2+ years of relative managerial experience.
</li><li>Highly proficient in Microsoft Office Suite; experience with ERP and CRM (Salesforce preferred).
</li><li>Strong Initiative, communication, and teamwork skills.
</li><li>A passion for driving transformation and embracing new technologies to improve customer interactions.
</li><li>Strong analytical skills and experience using data to identify insights and drive continuous improvement.
</li><li>Ability to inspire and motivate teams, communicate optimally with stakeholders, and build strong relationships.
</li><li>Validated Process Improvement experience.
</li><li>Driving digitalization for Customer Service Task and Omnichannel approach.
</li><li>This position is based at our Solon, OH, manufacturing campus and will be on-site 4 days per week.
</li></ul>WE HAVE:
<ul><li>A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
<ul><li>nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
</li><li>Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com .
</li></ul></li></ul><ul><li>Commitment to strengthen communities where our employees live and work
<ul><li>We encourage and support the philanthropic activities of our employees worldwide
</li><li>Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
</li></ul></li></ul><ul><li>Core values that shape our culture and drive us to deliver the best for our employees and our customers. We&rsquo;re known for being:
<ul><li>Innovative &amp; adaptable
</li><li>Dedicated to absolute integrity
</li><li>Focused on the customer first
</li><li>Respectful and team oriented
</li><li>Optimistic and energizing
</li><li>Accountable for performance
</li></ul></li></ul><ul><li>Benefits to support the lives of our employees
</li></ul>Benefit Overview
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:
<ul><li>Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
</li><li>A 401(k) retirement plan and an employee stock purchase plan &mdash; both include a company match.
</li><li>Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal &amp; identity theft protection.
</li></ul>At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other&rsquo;s authenticity because we understand that uniqueness sparks growth.
#LI-AG1
 
#LI-HYBRID</div>

Customer Care Manager

Employ

<div>
 
 
 CX/Product Leader | Hyderabad
 
 
 
 We're hiring for a
 
 fast-growing AI startup
 
 founded by IIT/IIM/Google alumni and backed by leading global investors. This company works with some of the world&rsquo;s most advanced AI frontier labs and is now looking for a
 
 CX/Product Leader
 
 to build and scale their freelancer engagement ecosystem.
 
 
 
 
 
 The Opportunity
 
 
 This is a
 
 mission-critical leadership role
 
 where you&rsquo;ll act as the &ldquo;CEO of freelancers&rdquo; within the company. You&rsquo;ll be responsible for building processes, playbooks, and platforms from scratch that freelancers love &ndash; driving adoption, retention, and engagement at scale.
 
 
 
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 Own the freelancer lifecycle: onboarding &rarr; engagement &rarr; retention.
 </li>
 <li>
 Combine
 
 product strategy + operational execution
 
 .
 </li>
 <li>
 Manage P&amp;L, growth bottlenecks, and overall freelancer experience.
 </li>
 <li>
 Lead and mentor a small, high-performing team.
 </li>
 <li>
 Use data and feedback to drive decisions and fast iterations.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 
 5+ years
 
 in fast-growth startups, ideally in product + operations.
 </li>
 <li>
 Strong academic pedigree (IIT/IIM/ISB or equivalent).
 </li>
 <li>
 Startup DNA &ndash; thrives in ambiguity, bias for action.
 </li>
 <li>
 Data-driven, customer-first mindset.
 </li>
 <li>
 High energy, ownership, and hunger to build at scale.
 </li>
 </ul>
 
 
 
 
 Location &amp; Culture
 
 <ul>
 <li>
 
 Bengaluru (work from office, 6 days/week)
 
 </li>
 <li>
 Some flexibility with WFH can be considered.
 </li>
 <li>
 Fast-paced, high-growth environment with direct exposure to founders.
 </li>
 </ul>
 
 
 
 
 Why Apply
 
 <ul>
 <li>
 Build a critical function shaping the
 
 future of freelancing in AI
 
 .
 </li>
 <li>
 Work closely with a pedigreed founding team.
 </li>
 <li>
 See
 
 impact weekly
 
 in a high-velocity startup.
 </li>
 <li>
 Rare mix of
 
 strategic leadership + hands-on ownership
 
 .
 </li>
 </ul>
 
 
 
 
 If this excites you, let&rsquo;s connect &ndash; this is a
 
 rare opportunity
 
 to lead and scale something that truly moves the needle in the freelance economy.
 
</div>

Product Leader

<div>Job Description 
As the Customer Support Leader for Turkey, you will play a pivotal role by managing a 
dedicated team of Customer Support associates. Your key responsibilities will include 
ensuring that we deliver consistent, high-quality service and adhere to governance 
standards while enhancing our clients' understanding and confidence in NIQ data. 
Success in this position requires a solid grasp of each client's unique business needs and 
deep expertise in NIQ solutions. 
More than just a strategic thinker, you will serve as an inspiring leader, guiding a 
passionate team toward operational excellence. Your efforts will drive growth and ensure 
exceptional customer satisfaction, making a meaningful impact on our clients and their 
success. Join us in this exciting opportunity to lead and innovate in customer support! 

Responsibilities: 
<ul><li>
Lead the team with a laser focus on delivering an unmatched service experience, ensuring every touchpoint is characterized by speed, accuracy, and solution-oriented approaches.</li><li>
Collaborate with various internal teams, including in-market Consulting, Analytics&amp; Insights, Sales, Operations and Data Science, Global customer Service Centre toensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.</li><li>
Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.</li><li>
Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.</li><li>
Engage and manage escalations, present to clients and execute issue resolution cross NIQ network</li><li>
Create an environment to encourage and drive solution mindset and to leverage best practices.</li><li>
Enhance servicing efficiencies and improve the NPS and tNPS satisfaction scores. Identify emerging issues and quality trends, flag out areas of improvement regularly, and suggest product development needs of clients for building product roadmap where required.</li><li>
Stay up to date on product updates (Discover new release, Omni, etc.), and company news to provide knowledgeable support and guidance to customers.</li><li>
Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.</li></ul><div>
Qualifications: 
<ul><li>10 years of experience in market research - preferably at NIQ and having good</li></ul>
exposure to Retail Measurement processes. 
<ul><li>A broad understanding of client sales and marketing issues</li></ul>
Management and Process Skills 
<ul><li>5+ years of people management experience with strong team engagement results</li><li>Proven track record in driving change, process improvements, and automation</li><li>Experience in finance, including productivity and P&amp;L management</li><li>Strong project management skills with a problem-solving mindset</li><li>Tech-savvy and enthusiastic about operational efficiency</li><li>Excellent communication and stakeholder management</li><li>Analytical thinker with a client-centric approach</li><li>High integrity, adaptable, and proactive</li><li>Fluent in Turkish and business English (written and spoken)</li></ul></div> 
Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Market Research Leader - Customer Support

Wesource Business Solutions

Operations &amp; Customer Experience Lead &ndash; B2CRole OverviewWe are looking for a hands-on operations leader who can own and scale global operations out of India. The role requires startup agility, comfort with ambiguity, and the ability to design processes while executing them at speed. You&rsquo;ll work closely with global teams and directly impact customer experience in the US &amp; UK.Key Responsibilities<ul><li>Build and manage end-to-end global operations: order fulfillment, logistics, and customer service for US &amp; UK.</li><li>Set up and scale processes from scratch &ndash; SOPs, playbooks, dashboards, escalation frameworks.</li><li>Lead demand planning &amp; forecasting: align with sales/supply chain teams to ensure the right inventory at the right time.</li><li>Manage customer service for international customers: build SLAs, improve CX, reduce escalations, and raise NPS/CSAT.</li><li>Own vendor/LSP relations: negotiate with 3PLs, FedEx, UPS, and regional logistics partners for cost efficiency and SLA compliance.</li><li>Drive automation and tech adoption across ERP/OMS/CRM tools (Zoho, Odoo, Shopify, EasyEcom, Vinculum, etc.).</li><li>Establish performance KPIs: on-time delivery, first response time, fill rates, RTO %, SLA adherence.</li><li>Act as a bridge between India hub and global leadership, providing insights, weekly dashboards, and action plans.</li></ul>Requirements<ul><li>8&ndash;12 years of experience in eCommerce / D2C / B2C startup operations.</li><li>Proven track record in customer service + demand planning + supply chain management.</li><li>Startup/scale-up DNA: thrives in fast-moving environments, builds processes in ambiguity, balances strategic thinking with tactical execution.</li><li>Strong with tools: ERP/OMS/CRM/WMS (Zoho, Odoo, SAP, Shopify, Vinculum, EasyEcom).</li><li>Analytical mindset: Excel, Looker Studio, dashboards.</li><li>Based in Delhi NCR (or willing to relocate).</li></ul>Job Types: Full-time, PermanentPay: &#8377;2,000,000.00 - &#8377;2,500,000.00 per yearApplication Question(s):<ul><li>Do you have experience in customer service + demand planning + supply chain management.</li><li>Do you have experience on the following tools ERP/OMS/CRM/WMS (Zoho, Odoo, SAP, Shopify, Vinculum, EasyEcom).</li><li>Are you open to onsite role in in Delhi NCR (or willing to relocate).</li><li>Do you have 8&ndash;12 years of experience in eCommerce / D2C / B2C startup operations</li></ul>Work Location: In person

Operations & Customer Experience Lead – B2C

SkanAI

<div><div>The Customer Transformation Leader (CTL) is a senior executive role within our Customer success and transformation organization, accountable for growing and protecting customer revenues, delivering strategic transformation outcomes, and aligning Skan&rsquo;s impact with the strategic goals of our clients. The CTL leads a high-performing team of Customer Success Managers (CSMs) across a portfolio of enterprise accounts and acts as the primary architect of customer lifetime value, NPS, retention, and expansion. As a champion of both operational excellence and customer innovation, the CTL brings industry thought leadership and orchestrates proactive, value-driven engagement across all client touchpoints.</div><div></div><div> 
Key Responsibilities</div><ul><li>
Strategic Account Leadership &amp; Executive Engagement</li><li>
Lead account planning initiatives aligned with customer business goals and drive the strategic alignment of Skan&rsquo;s solutions with client scorecards.</li><li>
Establish, maintain, and deepen executive relationships, serving as a trusted advisor and thought leader to executive stakeholders.</li><li>
Map customer organizations to identify key decision-makers, influencers, and advocates for maximizing strategic influence.</li><li>
Transformation Delivery &amp; Road mapping</li><li>
Collaborate with customer and partner stakeholders to define and own transformation roadmaps and strategic blueprints that advance client objectives.</li><li>
Lead the design and execution of transformation and solutioning workshops&mdash;directly or in partnership with consulting, SI, or technology partners&mdash;to unlock new value, address operational bottlenecks, and accelerate outcomes.</li><li>
Translate customer goals into actionable programs, ensure delivery excellence, and oversee program governance, including QBRs/EBRs, COE set-up, and executive forums.</li><li>
Value Management and ROI Demonstration</li><li>
Lead value management initiatives along with CSM&rsquo;s to ensure that customers achieve measurable ROI from Skan implementations.</li><li>
Develop, track, and communicate value realization frameworks that quantify business impact, linking Skan outcomes to customer KPIs and strategic objectives.</li><li>
Enable customers to build internal business cases and secure ongoing sponsorship by showcasing tangible financial and operational benefits delivered by Skan.</li><li>
Industry Vertical Expertise &amp; Thought Leadership</li><li>
Serve as an industry subject matter expert, bringing deep knowledge of customer verticals (e.g., BFSI, Healthcare, Insurance, Manufacturing) to contextualize Skan&rsquo;s impact on industry-specific challenges.</li><li>
Proactively share market perspectives, regulatory trends, and operational benchmarks to guide solutioning and drive customer innovation.</li><li>
Develop and present industry best practices, customer case studies, and enablement materials to position Skan as a trusted partner.</li><li>
Revenue Growth &amp; Customer Value Management</li><li>
Own and drive cross-sell and upsell and expansion strategies to maximize Net Revenue Retention (NRR), customer lifetime value, and portfolio profitability.</li><li>
Manage and improve financial metrics, including NPS, NDR, churn, margins, and cost-to-serve.</li><li>
Build strong client references, secure customer advocacy, and drive the creation of case studies and testimonials.</li><li>
Evangelize new product features pertaining to customers vision and provide thought leadership on the impact of the same</li><li>
Work in collaboration with the sales representatives to maintain the account playbook and strategy and revenue growth plans
</li><li>CSM Team Leadership &amp; Enablement</li><li>
Coach and enable a team of CSMs to enhance their performance, impact, and career growth.</li><li>
Establish and disseminate customer success best practices and delivery standards across the team.</li><li>
Oversee risk management and act as the escalation point for critical customer issues, ensuring proactive and sustainable resolutions with the program delivery teams</li></ul><div>
</div><div>Success Metrics</div><ul><li>
Customer Lifetime Value (CLV), NDR, and account growth (upsell/cross-sell)</li><li>
Workshop and blueprint delivery, adoption of industry-specific solutions</li><li>
Churn rates and overall customer health</li><li>
Value realized and ROI delivered from Skan implementations</li><li>
Number and quality of transformation workshops, case studies, and reference wins</li></ul><div>
</div><div>Qualifications &amp; Experience</div><ul><li>
Education</li><li>
Bachelor&rsquo;s degree in business administration, Engineering, Computer Science, or a related field required.</li><li>
Master&rsquo;s degree (MBA or equivalent) preferred.</li><li>
Professional Experience</li><li>
12+ years of progressive experience in customer success, management consulting, digital transformation, or enterprise solution delivery, with at least 5 years in a senior leadership or client-facing executive role.</li><li>
Proven track record of leading customer transformation initiatives and managing multi-million-dollar enterprise portfolios in AI, automation, or process intelligence platforms.</li><li>
Demonstrated success in driving measurable business outcomes (ROI, cost savings, revenue growth, NPS, CLV) through technology-enabled change.</li><li>
Significant experience in designing and delivering transformation roadmaps, strategic blueprints, and customer workshops&mdash;directly or in partnership with global consulting firms, SIs, or technology partners.</li><li>
Deep industry expertise in BFSI and familiarity with regulatory and operational challenges unique to this sector</li><li>
Leadership &amp; Skills</li><li>
Strong executive presence with the ability to build and maintain trusted relationships with C-level stakeholders and decision-makers.</li><li>
Outstanding team leadership, coaching, and people development skills&mdash;able to inspire, motivate, and elevate cross-functional teams.</li><li>
Strategic thinker with analytical rigor; able to translate high-level goals into actionable plans and measurable results.</li><li>
Superior communication and presentation skills, capable of leading executive forums, workshops, and value demonstrations.</li><li>
Adept at managing complex programs, governance, and escalations across multiple stakeholders and customer environments.</li><li>
Experience working in fast-paced, high-growth, and globally distributed teams.</li><li>
Additional Preferred Attributes</li><li>
Experience with process intelligence, automation, AI/ML, or data-driven transformation platforms.</li><li>
Passion for continuous learning, industry thought leadership, and driving innovation at the intersection of technology and business value.</li></ul></div>

Director - Customer Success

Search 10000+ Customer experience leader jobs near you this October. New roles added regularly across leading industries. Apply today.