customer experience leader

APC - Online Gaming

Please note: If you are shortlisted, we will contact you via HR email (apctech.hr@gmail.com)Kindly add us on Telegram (ID: lynnnhr) with &quot;your email - your name - CS Leader Egypt&quot; if you want to apply for the further process.Job OverviewWe are looking for a Customer Service Leader to supervise and support our CS team for the assigned brand. The Leader ensures smooth daily operations, resolves escalated issues, monitors performance, and coordinates with other departments. This is a Work From Home position.Responsibilities<ul><li>Supervise and support the CS team; motivate and guide them.</li><li>Monitor team and individual KPIs; submit performance reports.</li><li>Handle escalated customer complaints and provide timely solutions.</li><li>Plan work schedules and manage staffing issues.</li><li>Communicate policies and updates between Manager and CS team.</li><li>Monitor service quality and provide feedback for improvement.</li><li>Ensure accurate communication of promotions and campaigns.</li><li>Manage urgent situations like system outages or spikes in complaints.</li><li>Prepare daily and weekly operational reports.</li></ul>Requirements<ul><li>High school diploma or equivalent.</li><li>Fluent in English (spoken and written).</li><li>Customer service experience preferred.</li><li>Strong problem-solving and communication skills.</li><li>Proficient with computers, Microsoft Office, and Google Workspace.</li><li>Typing speed &ge; 60 WPM.</li></ul>Benefits<ul><li>Full-time, WFH, shift schedule (Morning/Night).</li><li>12-hour shifts, 6 working days, 2-hour break per day, 1 day off per week.</li><li>Paid Time Off, holiday pay, sick leave (20 days), annual leave (14 days prorated), unpaid leave (30 days).</li><li>Allowances</li><li>Performance review twice a year</li><li>Opportunities for training and career growth</li><li>Fast-paced, supportive work environment</li></ul>Working Hours<ul><li>Rotating Shift schedule:</li><li>Morning shift: 08:00 AM &ndash; 08:00 PM (Local time)</li><li>Night shift: 08:00 PM &ndash; 08:00 AM (Local time)</li><li>Must be available for overtime in case of emergencies.</li></ul>Job Type: Full-timePay: E&pound;40,000.00 - E&pound;45,000.00 per month

Customer Service Leader - WFH

Hire Fellows

We are looking for a Customer Happiness Team Leader for a growing sports-focused technology company. In this role, you'll be responsible for guiding the customer happiness team, establishing and refining operational processes, maintaining exceptional customer service standards, and implementing best practices to improve customer retention. The ideal candidate will be working closely with the product development team as well to maintain continuous improvement of the products/services.
 
Main Responsibilities: 
<ul>
<li>Create proper strategies and procedures for the department</li>
<li>Plan and control the implementation process of new strategies and procedures</li>
<li>Understanding the provided products/services</li>
<li>Regular meetings with product development team to improve products/services according to customer needs</li>
<li>Work on shifts with agents to assess departments operations</li>
<li>Attentive to customers inquiries, feedback and complaints</li>
<li>Maintain outstanding levels of customer’s satisfaction</li>
<li>Report cases to other concerned departments</li>
<li>Follow-up reported cases and do the needed to close them</li>
<li>Maintain timely-manner practices in resolving customer complaints</li>
<li>Meet regularly with team members to evaluate and direct them accordingly</li>
</ul>
Requirements: 
<ul>
<li>Bachelor degree in business or related field</li>
<li>Passionate about dealing with customer professionally</li>
<li>Passionate about sports</li>
<li>Looking for somewhere to grow and learn</li>
<li>Excellent communication skills</li>
<li>Ability to organize, prioritize and manage multiple tasks</li>
<li>Exceptional at successful problem solving</li>
<li>Ability to maintain a consistent positive attitude</li>
<li>Excellent attention to detail</li>
<li>Experienced in team management</li>
<li>Experienced on operational and managerial levels</li>
</ul>

Customer Happiness Team Lead

<div>
 We are looking for a Customer Happiness Team Leader for a growing sports-focused technology company. In this role, you'll be responsible for guiding the customer happiness team, establishing and refining operational processes, maintaining exceptional customer service standards, and implementing best practices to improve customer retention. The ideal candidate will be working closely with the product development team as well to maintain continuous improvement of the products/services.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Create proper strategies and procedures for the department
 </li>
 <li>
 Plan and control the implementation process of new strategies and procedures
 </li>
 <li>
 Understanding the provided products/services
 </li>
 <li>
 Regular meetings with product development team to improve products/services according to customer needs
 </li>
 <li>
 Work on shifts with agents to assess departments operations
 </li>
 <li>
 Attentive to customers inquiries, feedback and complaints
 </li>
 <li>
 Maintain outstanding levels of customer's satisfaction
 </li>
 <li>
 Report cases to other concerned departments
 </li>
 <li>
 Follow-up reported cases and do the needed to close them
 </li>
 <li>
 Maintain timely-manner practices in resolving customer complaints
 </li>
 <li>
 Meet regularly with team members to evaluate and direct them accordingly
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor degree in business or related field
 </li>
 <li>
 Passionate about dealing with customer professionally
 </li>
 <li>
 Passionate about sports
 </li>
 <li>
 Looking for somewhere to grow and learn
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Ability to organize, prioritize and manage multiple tasks
 </li>
 <li>
 Exceptional at successful problem solving
 </li>
 <li>
 Ability to maintain a consistent positive attitude
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Experienced in team management
 </li>
 <li>
 Experienced on operational and managerial levels
 </li>
 </ul>
</div>

Stellantis

<div>Description: 

We are looking for a Customer Identity and Access Management leader who will report directly to the Head of IAM and will be responsible for overseeing the strategy, implementation, and governance of CIAM solutions. You will be the main point of contact for all CIAM design and architecture matters, and you will ensure secure and seamless customer authentication, authorization, and identity management. 

Key responsibilities:
<ul><li>Drive the vision, strategy, and execution of customer identity and access management initiatives. Lead the CIAM strategy, aligned with business objectives.</li>
<li>Cross-Functional Collaboration: Work collaboratively with sales, marketing, customer support, and other teams to ensure cohesive messaging and a seamless customer experience.</li>
<li>Review and update the CIAM roadmap and budget, ensure that they are aligned with the organization's needs, expectations, and resources.</li>
<li>Define and enforce policies, standards, and best practices for customer identity management.</li>
<li>Ensure compliance with security and data privacy regulations, such as GDPR, SOX.
</li><li>Developer Engagement: Create and execute strategies to drive developer adoption of the CIAM solution, including the development of comprehensive documentation, SDKs, APIs, and other resources. Ensure seamless integration of CIAM platforms with digital services</li>
<li>Product Development: Collaborate closely with engineering, design, and QA teams to define product requirements, prioritize features, and oversee the product development lifecycle.</li>
<li>Collaborate with cybersecurity teams to enhance security posture through IAM controls</li>
<li>Research and evaluate new technologies, trends, and best practices in the CIAM domain, and recommend solutions that can enhance the CIAM capabilities and efficiency.</li>
<li>Customer Feedback: Gather and analyze feedback from developers and customers to continuously improve the product and ensure it addresses their needs effectively.</li>
<li>Establish and monitor key performance indicators and metrics for the CIAM portfolio and provide regular reports and feedback to the Head of IAM and other stakeholders.</li>
<li>Act as the IAM design authority representative and spokesperson in internal and external events, meetings, and forums.</li>
</ul>Requirements:
Qualifications:
<ul>
<li>A bachelor's degree or higher in computer science, information security, or a related field.</li>
<li>A minimum of 10 years of experience in CIAM or IAM, with at least 5 years of experience in leading and managing (C)IAM design and architecture teams.</li>
<li>A proven track record of successfully delivering and managing (C)IAM portfolio and solutions in a complex and dynamic environment.</li>
<li>Strong knowledge and experience in (C)IAM design and architecture, tools, and workflows, such as identity lifecycle management, access management, privileged access management, identity governance, and identity analytics.</li>
<li>Strong understanding of authentication protocols (OAuth, OpenID Connect, SAML)</li>
<li>Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and influence others.</li>
<li>Strong analytical, problem-solving, and decision-making skills, with the ability to handle complex and ambiguous situations.</li>
<li>Strong project management, budget management, and vendor management skills, with the ability to deliver results on time and within budget.</li>
<li>Highly motivated, self-driven, and adaptable, and the ability to work under pressure and in a fast-paced environment.</li></ul></div>

Customer Identity and Access Management Leader

Defence Housing Australia

Director of Service Operations - Customer Service Centre Job no: 493668 Work type: Full Time, Full Time / Part Time Location: Adelaide Classification: Executive Level 2 About us DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs. DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on base accommodation to approximately 60,000 ADF members. The Service Delivery Group is responsible for providing all housing and customer services to contractors, landlords, ADF members and their families. This includes managing DHA's housing portfolio, administering housing benefits and providing property care services to landlords. The Service Delivery Group are responsible for supporting DHA to meet its strategic outcomes through: <ul> <li>Operational delivery of tenancy, landlord and property management functions across regions.</li> <li>Administration of housing benefits in accordance with Defence policy.</li> <li>Provision of DHA's asset management function, delivery of upgrades work, Defence construction projects and contract management functions.</li> <li>Provision of operational training content for Service Delivery staff.</li> <li>Provision of specialised customer service and property management.</li> <li>Provision of high level contract management and tender support to a national panel of repairs and maintenance contractors.</li> <li>Ensuring property repairs, maintenance and asset management are planned, co ordinated and standardised.</li> </ul> About the role In this role, you will be a strategic leader within the Customer Experience branch, dedicated to achieving strong operational performance outcomes for the Customer Service Centre. You will be responsible for meeting operational and financial performance targets, effective workforce planning, and ensuring all contractual requirements are fulfilled. You will lead a geographically diverse team, ensuring that business outcomes align with corporate objectives. Through supportive coaching and performance management, you will empower your team to deliver exceptional customer service to all stakeholders. You will provide clear guidance and direction to foster a high performing and engaged team. Building strong and honest relationships with high profile stakeholders, based on an ethical foundation, will be a key aspect of your role. Benefits for working at DHA include: <ul> <li>15.4% superannuation</li> <li>Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year</li> <li>Work life balance and flexible working options (including part time arrangements)</li> <li>A positive workplace culture where you can bring your whole self to work</li> <li>Opportunities to broaden your industry knowledge and experience</li> <li>Career progression and opportunities</li> <li>A dedicated Employee Assistance Program for you and your family to access in times of need</li> <li>ADF partner employment conditions when posting to a new location</li> </ul> This is a Non ongoing Engagement for a period of up to 12 months with possibility of extension or permanency. All successful applicants are required to be eligible to complete a Baseline Vetting security clearance for consideration of the Australian Government Security Vetting Agency (AGSVA). How to apply To apply, click the Apply Now button below with your current resume and a 500-word pitch, addressing the requirements of the role. For more information about the role, click View Candidate Information Pack button below. Please contact Meagan Jaunutis, Head of Customer Experience. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level. Inclusion and Diversity DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex defence members, mature aged employees and carers.

Director of Service Operations - Customer Service Centre

Qiddiya Investment Company

<div>The Senior Director - Sports Customer Experience &amp; Commercial Strategy at Qiddiya Investment Company will be a key leader in delivering a world-class sporting experience. This role combines strategic oversight of customer engagement in sports with the development of commercial strategies that promote growth and sustainability across all sports initiatives.
Role Overview:
This role will lead the design and delivery of exceptional customer experiences across all sports assets within the property development portfolio, encompassing both physical environments and digital platforms. The position is pivotal in shaping early-stage experiential concepts for individual sports assets and the broader masterplan districts they integrate with.
In conjunction with development leads and key stakeholders develop and implement the Sports Business Unit Customer Experience Strategy based on the company-wide Customer Experience Framework, ensuring consistency while tailoring it to the unique needs of sports assets and their audiences.
Additionally, the role will lead the Sports Business Unit&rsquo;s digital and technology Subject Matter Experts (SMEs) to create customer experience strategies for digital and technology touchpoints, ensuring seamless integration between physical and digital experiences.
Working with Strategy &amp; Asset Management drive brand/IP partnerships, identify commercial opportunities, and collaborate with internal teams to develop cohesive sales and marketing strategies for VIP inventory and sponsorship deals. This includes overseeing the creation of marketing suites and other experiential tools to support asset positioning and revenue generation.
Key Responsibilities:
Customer Experience Strategy &amp; Concept Development<ul>
<li>
Develop the Sports Business Unit Customer Experience Strategy at a portfolio and asset level aligned with the company-wide Customer Experience Framework.</li>
<li>Define and lead the customer experience design for all sports assets (physical and digital).</li>
<li>Lead digital and technology SMEs to develop strategies for digital and technology-driven customer experiences.</li>
<li>Create early-stage USP experiential concepts for sports assets and masterplan districts.</li>
<li>Ensure alignment of experiential concepts with overall masterplan vision and brand positioning.</li>
</ul>
Brand Partnerships &amp; Commercial Strategy<ul>
<li>
Identify and secure potential brand and IP partners in conjunction with the strategy team.</li>
<li>Explore and evaluate commercial opportunities for sports assets and masterplan districts.</li>
<li>Collaborate with finance, strategy &amp; commercial teams to build business cases for new initiatives.</li>
</ul>
Sales &amp; Marketing Integration<ul>
<li>
Work with in-house departments to create a cohesive sales and marketing strategy for VIP inventory and sponsorship deals.</li>
<li>Oversee the development of marketing suites or similar experiential environments to support asset promotion.</li>
<li>Ensure marketing and sales strategies reflect premium positioning and deliver strong ROI.</li>
</ul>
Cross-Functional Collaboration<ul>
<li>
Partner with design, development, and operations teams to ensure customer experience concepts are feasible and scalable.</li>
<li>Liaise with digital teams to integrate technology-driven experiences into physical assets.</li>
<li>Maintain strong relationships with external agencies and partners to deliver innovative solutions.</li>
</ul>
Requirements<ul>
<li>
Proven experience in customer experience design, ideally within sports, entertainment, or hospitality sectors.</li>
<li>Strong background in digital strategy, technology integration, and innovation.</li>
<li>Expertise in commercial strategy, brand partnerships, and sponsorship sales.</li>
<li>Experience in concept development for large-scale assets or masterplan projects.</li>
<li>Excellent stakeholder management and cross-functional collaboration skills.</li>
<li>Ability to balance creative vision with commercial objectives.</li>
</ul>
Benefits
Offering a comprehensive compensation and benefits package.</div>

Senior Director - Sports Customer Experience & Commercial Strategy (SPA180)

getirfinans

<div>
 
 
 getirfinans
 
 operates within Banking as a Service model, having established partnerships with players at banking sector.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Play a key role in shaping the customer strategy of GetirFinans and act as the guardian of all actions that impact our customers.
 </li>
 <li>
 Lead end-to-end service design processes by mapping user flows and customer journeys to ensure a seamless and consistent experience.
 </li>
 <li>
 Use design thinking methodologies to ideate, validate and deliver new projects that address customer needs and create real value.
 </li>
 <li>
 Define, manage and continuously improve customer satisfaction methods &amp; metrics (CSAT, NPS).
 </li>
 <li>
 Analyze customer complaint trends, identify root causes and drive corrective actions with cross-functional teams.
 </li>
 <li>
 Prepare Voice of Customer, NPS and insight reports regularly and represent the customer perspective in problem-solving and decision-making processes.
 </li>
 <li>
 Interpret and synthesize customer feedback from multiple sources (surveys, operational data, contact center output, social media, research).
 </li>
 <li>
 Work closely with UX and UI teams to ensure end-to-end alignment between design elements and overall experience.
 </li>
 <li>
 Own Contact Point KPIs including call center performance, training quality, social media response management and other customer-facing touchpoints.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Economics or related fields; Master's degree is a plus.
 </li>
 <li>
 Minimum 6 years of experience in customer experience, service design, process development or digital channels in service industries (e-commerce, banking, fintech, telecom).
 </li>
 <li>
 Solid understanding of digital banking, mobile apps, Open Banking, neo-banks, and Banking-as-a-Service (BaaS) models.
 </li>
 <li>
 Strong command of service design and design thinking methodologies, with the ability to turn insights into strategies.
 </li>
 <li>
 A customer-centric mindset with the ability to identify pain points and drive organization-wide improvements.
 </li>
 <li>
 Exceptional communication and stakeholder management skills across all levels.
 </li>
 <li>
 Proficiency in MS Office tools.
 </li>
 <li>
 Strong command of English.
 </li>
 </ul>
 
 
 
 
 Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We&rsquo;re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That&rsquo;s why we hire and promote people with equity and equality in mind.
 
 
 
 
 
 
 We will process your personal data as part of our recruitment procedures. To find out more, please consult our
 
 Candidate Privacy Notice.
 
 
 
 
 
</div>

Customer Experience Manager

Search 10000+ Customer experience leader jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 customer experience leader jobs NEAR_ME

Customer Service Leader - WFH

Customer Happiness Team Lead

Customer Happiness Team Lead

Customer Identity and Access Management Leader

Director of Service Operations - Customer Service Centre

Senior Director - Sports Customer Experience & Commercial Strategy (SPA180)

Customer Experience Manager