customer experience leader

Honeywell

<div>As a Senior Customer Experience Operational Leader here at Honeywell, you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your expertise in program management and your ability to analyze data-driven insights will be crucial in optimizing our customer experience programs.
You will report directly to our META Region Director of Customer Experience, and you&rsquo;ll work out of our Cairo, Egypt location on a Semi-Hybrid work schedule.
In this role, you will impact improved customer satisfaction, increased revenue, stronger cross-functional collaboration, and a customer-centric culture, all contributing to the long-term success and growth of the organization.</div>
 <div><h2 class="jobSectionHeader">KEY RESPONSIBILITIES:
</h2><div><ul><li>Voice of customer
</li></ul></div><ul><li>Identify, create, and seek out Voice of the Customer (VoC) opportunities.
</li><li>Execute and manage customer experience program management and initiatives &amp; conduct frequent customer visits for top META accounts.
</li><li>Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
</li><li>Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
</li><li>Responsible for NPS/Survey/VoC improvements.
</li></ul><div><ul><li>eCommerce
</li></ul></div><ul><li>Drive and manage Honeywell eCommerce throughout the META region, partnering with BA digital transformation teams to support the deployment of digital capabilities.
</li><li>Serve as the order submission gate for all product businesses, providing immediate fixes to order challenges.
</li><li>Manage the e-Comm Idea funnel for META and release updates.
</li><li>Accountable for e-Comm adoption rates in META region
</li></ul><div><ul><li>Customer Experience Operations
</li></ul></div><ul><li>Responsible for managing holistic META CX Scorecard and CX key metric commitments, driving CX improvements cross-functionally across all META customer touchpoints
</li><li>SPOC for all M4M programs - Overall project management and CX representation.
</li><li>Represent CX in sales academy and training of new sales employees
</li><li>Initiate, introduce, &amp; manage process &amp; system improvements in META region
</li><li>Represent the META region in CX transformational projects, including idea funnel, testing, rollouts, and obtaining feedback.
</li><li>SPOC for all external communications related to META (excl. price &amp; product updates)
</li><li>Engage with IT and other stakeholders to resolve chronic/new system challenges with medium/high impact.
</li><li>Responsible for the execution of Customer Experience processes across businesses in the META Region.</li></ul></div>
 <div><h2 class="jobSectionHeader">YOU MUST HAVE:
</h2><ul><li>6-8 years of proven experience in customer experience program management or related field.
</li><li>Track record of successfully leading and implementing customer-centric initiatives.
</li><li>Experience in managing and motivating cross-functional teams and stakeholders.
</li><li>Proficiency in using data analytics tools and techniques to derive insights and measure the impact of customer experience programs.
</li></ul><h2 class="jobSectionHeader">WE VALUE:
</h2><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.
</li><li>Advanced degree such as a Master's degree or PMP are preferred.
</li><li>Passion for delivering exceptional customer experiences.
</li><li>Strong problem-solving and decision-making skills.
</li></ul><h2 class="jobSectionHeader">ABOUT HONEYWELL
</h2>Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world&rsquo;s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en) 
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here (https://www.honeywell.com/us/en/company/inclusion-and-diversity)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity</div>
 <div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Senior Customer Experience Operational Leader

Carhartt

Position Details
 Position Location: Retail Location
 Department: D2C
 Reports To: Store Leader
 Job Classification: On-site
 FLSA Status: Non-Exempt
 
Inspired by Hard Work
 In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.
 
Associate Responsibilities
 <ul>
<li>Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.</li>
<li>Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.</li>
<li>Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.</li>
<li>Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.</li>
<li>Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.</li>
<li>Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.</li>
<li>Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.</li>
<li>Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.</li>
<li>Support execution of community engagement events.</li>
<li>Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.</li>
<li>Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.</li>
<li>Ownership of individual development and professional growth.</li>
</ul>
Required Education
 <ul>
<li>HS Diploma or GED required; College degree preferred.</li>
</ul>
Required Skills and Experience
 <ul>
<li>1 year of supervisory experience in a retail environment preferred.</li>
<li>Sales, customer service, merchandising, inventory control, and loss prevention.</li>
<li>Knowledge in staffing, coaching, counseling, training and development.</li>
<li>Excellent organization, prioritization and communication skills.</li>
<li>Exceptional team and collaboration skills.</li>
<li>PC Skills: POS Systems and Microsoft Office.</li>
</ul>
Physical Requirements and Working Conditions
 <ul>
<li>Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required.</li>
<li>Moderate Lifting (30-40 lbs)</li>
<li>Retail hours.</li>
<li>National travel required (up to 5%).</li>
<li>This position has an On-Site location: Associate will work on-site for all work-related activities.</li>
<li>Carhartt is a tobacco free workplace.</li>
</ul>
#LI-Onsite
 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
 
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

Consumer Experience Leader (FT) (Keyholder/Supervisor)

Decathlon

<div>
 RESPONSIBILITY 1
 
 
 
 I Ensure To Provide a Best-in-class Customer Experience
 
 
 
 <ul>
 <li>
 I ensure the entire Store team acts with a &ldquo;CUSTOMER FIRST&rdquo; mindset where we find solutions for all the customers walking in.
 </li>
 <li>
 I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
 </li>
 <li>
 Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)
 </li>
 <li>
 Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further
 
 
 </li>
 </ul>
 RESPONSIBILITY 2
 
 
 
 I am the guardian of customer-centricity in my store
 
 
 
 <ul>
 <li>
 I ensure 100% of my customers are greeted and welcomed at my Welcome desk, my Layout, and my Team - all are @ the SERVICE of my customers.
 </li>
 <li>
 Provide Training for teammates to enhance customer assistance skills (Basic Interaction / WOW CX / Cash Counter Management)
 </li>
 <li>
 Fulfilling the promise of being &ldquo;Available or Available&rdquo; by promoting Store-Assisted Orders and App Downloads (for Future Purchases and CLV).
 </li>
 <li>
 I make regular decisions with my Team (Store Team + Captains of the Day) to improve the local customer experience suited to my catchment so that my store is the most loved sports brand.
 
 
 </li>
 </ul>
 RESPONSIBILITY 3
 
 
 
 I Prioritise a Smooth Checkout Experience For Customers
 
 
 
 <ul>
 <li>
 Optimise Cash Counter Operations for efficient Checkout Experience (emphasise 50:50 Self Checkout, Reduce Not Satisfied Customers for Checkout Experience)
 </li>
 <li>
 Provide Cash Counter process training to store teammates to impact Checkout Timing and Cashier Discrepancy)
 
 
 </li>
 </ul>
 RESPONSIBILITY 4
 
 
 
 I Develop my Store Business through a Circular Economy
 
 
 
 <ul>
 <li>
 I enable the Sustainable Business Development of Products (Buy-Back, Second-Life)
 </li>
 <li>
 I offer my customers the relevant After-Sales services/Repair and Maintenance (Eg, Cycle/Equipment Service, Stringing, Printing)
 
 
 </li>
 </ul>
 RESPONSIBILITY 5
 
 
 
 I recruit, develop, motivate and take care of human capital
 
 
 
 <ul>
 <li>
 I lead by example by sharing our values, culture, and human fundamentals with my teammates.
 </li>
 <li>
 I anticipate human needs and recruit talents with my commercial strategy and economic activity.
 
 
 </li>
 </ul>
 Are you a person who would love to work with people and enjoy collective decision
 
 
 Strong ability to analyze customer feedback, identify issues, and implement solutions.
 
 
 A genuine passion for delivering exceptional customer service and building strong customer relationships
 
 
 Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
 
 
 Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
 
 
 
 Potential Career Paths
 
 
 
 <ul>
 <li>
 Store Director`
 </li>
 <li>
 User Happiness Ambassador
 </li>
 <li>
 User Happiness Leader
 </li>
 <li>
 Product Review team
 </li>
 <li>
 Voice Of Customer/Foresight team
 </li>
 <li>
 Customer Experience Leader
 </li>
 </ul>
</div>

Customer Satisfaction Manager (Part-Time)

McAfee

<div><div><div>Job Title:</div>
Sr Manager, Customer Experience<div>
Role Overview:</div>
We are seeking a strategic and execution-focused Sr. Manager, Customer Experience to lead web operations and advance McAfee&rsquo;s web capabilities to enable personalization. The ideal candidate is someone who understands digital ecosystems, web testing and personalization, and the marketing technologies that power them. This role is pivotal in ensuring our website delivers a secure, high-performing, and conversion-driven experience that supports marketing initiatives, go-to-market (GTM) strategies, and pipeline impact.
 
 
This is a remote role based in Texas or commutable distance of one of our other hubs i.e. San Jose, CA, New York, New York or Newport Beach, CA. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location.
About the role:<ul><li>
Collaborate with cross-functional stakeholders and partners to translate business strategies into scalable web solutions, web enhancements, and new marketing capabilities.</li><li>
Standardize web development operations at McAfee through managing the creation and ensuring adoption of reusable web templates and components that enables brand consistency and faster development.</li><li>
As a cross-functional partner, lead technical website discussions as a thought leader during product reviews and be responsible for designing and executing process and strategy frameworks that facilitate product-related goal setting, decision making, and business impact.</li><li>
Define and evolve the website roadmap in alignment with McAfee&rsquo;s marketing and business objectives, with a focus on CMS scalability, performance, and user experience optimization.</li><li>
Own the execution and governance of McAfee&rsquo;s CMS, ensuring timely website updates, campaign launches, and feature deployments.</li><li>
Coordinate with internal teams, vendors, and agencies to manage enhancements, resolve bugs, and drive performance improvements.</li><li>
Implement SEO and conversion rate optimization (CRO) strategies to increase qualified traffic and drive application creation.</li><li>
Oversee a team responsible for the execution of A/B and multivariate testing programs to optimize user flows, page elements, and conversion funnels.</li><li>
Provide actionable recommendations based on analytics and test results to improve site performance, speed to market and feature enhancements to scale web execution.</li><li>
Work closely with marketing, analytics, product, and engineering teams to deliver cohesive digital campaigns and experiences.</li><li>
Champion innovation by staying current on industry trends, emerging technologies, and best practices in CRO, SEO, and digital engagement.</li></ul>
About you:<ul><li>
10+ years of experience in web management and web testing and personalization.</li><li>
Expert with CMS platforms and basic front-end web technologies (HTML/CSS/JavaScript)</li><li>
5+ years of hands-on experience with Adobe Experience Manager, Adobe Target (Sites, Assets, and integrations).</li><li>
Proven leadership in managing cross-functional teams and large-scale digital initiatives and personalization.</li><li>
Adept at working cross-functionally with product, marketing, design, operations, and external agency teams to deliver results.</li><li>
Excellent communication, collaboration, and project management skills.</li></ul> 
#LI-Remote<div> 
Company Overview</div>
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users&rsquo; needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.<ul><li>
Bonus Program</li><li>
401k Retirement Plan</li><li>
Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage</li><li>
Paid Parental Leave</li><li>
Support for Community Involvement</li><li>
14 Paid Company Holidays</li><li>
Unlimited Paid Time Off for Exempt Employees</li><li>
96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year</li></ul>
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
The starting pay range for this position is $124,380.00-$204,330.00. McAfee takes into consideration an individual&rsquo;s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner.</div></div>

Sr Manager, Customer Experience

McDonald's

<div>Guest Experience Leader
Flexible scheduling with a side of always feeling valued. A job at McDonald&rsquo;s offers a job combo that fits YOU. 
PERKS &amp; BENEFITS:<ul><li>
Competitive pay between $20.00 per hour - 22.73
</li><li>Employee discounts and free meals</li><li>
Paid sick leave and/or paid time off</li><li>
Tuition reimbursement and/or educational assistance</li><li>
Training and advancement opportunities</li><li>
Weekly direct deposit</li><li>
401k plan*</li><li>
Medical, dental, and vision benefits*</li></ul>
And much, much more!<ul><li>Available to full time employees in select locations.</li></ul> 
This role is vital to the guest experience because you'll:<ul><li>
Lead the experience: Check in with guests and make sure they are enjoying themselves</li><li>
Be the solution: Handle guest concerns and provide resolve to their satisfaction</li><li>
Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment</li><li>
Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald&rsquo;s App, Mobile Order &amp; Pay features</li></ul> 
To be successful in this position, you&rsquo;ll need:<ul><li>
A humble and hospitable demeanor;</li><li>
Passion for helping and serving others (customers and fellow team members);</li><li>
A desire to learn and grow; and</li><li>
The ability to communicate effectively and anticipate customer needs</li></ul> 
So, what&rsquo;s your job combo? 
Equal Employment Opportunity and Our Value of Inclusion
McDonald&rsquo;s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald&rsquo;s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald&rsquo;s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdonaldsandme@support.mcdonalds.com.
This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job. 
McDonald&rsquo;s of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.</div>

Guest Experience Lead

Intuit

<div>Category Customer Success, Customer Experience
Location San Diego, California; Atlanta, Georgia; Mountain View, California
Job ID 19754</div>
 <div><div>Company Overview
<div>Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
</div></div><div>Job Overview
We have an immediate opportunity for LEAN Business Partner in San Diego, CA or Southern California.
You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.
In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales &amp; Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements, workshops (VSM &amp; Kaizen), and overseeing end-to-end process optimization projects. 
Responsibilities<ul><li>
Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams</li><li>
Coach teams to increase Lean maturity (Daily Management, Problem Solving)
</li><li>Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives</li><li>
Deliver more complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes as directed</li><li>
Participate in the development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to LEAN and other Process Excellence concepts and practices</li><li>
Implement Change Management related to LEAN implementations</li></ul> 
Qualifications<ul><li>
Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company</li><li>
Bachelor&rsquo;s degree in Engineering / Business Operations / Finance / Management</li><li>
Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)
</li><li>Strong experience with Suppliers / Partners development global programs.</li><li>
The breadth of knowledge of complex Lean and Six Sigma tools, methodology and statistical analysis</li><li>
Knowledge and understanding of the high technology/software industry business models and core processes</li><li>
Ideally a Change Management certified professional &ndash; Prosci - ADKAR, Kotter, etc.</li></ul>
The experience you need to excel in the role:<ul><li>
7 to 10 years of professional experience driving large, cross-functional LEAN and continuous improvement initiatives with demonstrable business results</li><li>
Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.</li><li>
Improving Value Propositions and Revenue Growth via LEAN Implementations</li><li>
Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.</li><li>
Directing work efforts in a matrixed environment to achieve objectives effectively and efficiently</li><li>
Understanding and facilitating change in a challenging and dynamic environment &ndash; handling challenges from senior stakeholders, pushback from business-as-usual teams and a lack of understanding/appreciation of the benefits of LEAN</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $ 192,500- 260,000
Southern California $ 185,000- 250,000</div></div>

Principal Customer Experience Professional

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