customer experience leader

Crate and Barrel

<div><div>We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people&rsquo;s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making&mdash;and our story is still unfolding.</div><div></div><div><br>
We&rsquo;re here for it. We think <b>you should be too</b>. We&rsquo;re looking for a driven professional with an inclusive mindset to join our team as a <b>Team Leader, Customer Experience &amp; Outreach</b></div><div></div><div><br>
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design &amp; Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.</div><div></div><div><b><br>
A day in the life as a Team Leader, Customer Experience &amp; Outreach...</b></div><ul><li>
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.</li><li>
Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.</li><li>
Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.</li><li>
Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.</li><li>
Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.</li><li>
Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.</li><li>
Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.</li><li>
Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.</li></ul><div><b>
What you'll bring to the table...</b></div><ul><li>
Your sense of personal style with a discerning eye and passion for design and home furnishings</li><li>
Strong communication and interpersonal skills</li><li>
High school diploma/GED or equivalent</li></ul><div><b>
We'd love to hear from you if you have...</b></div><ul><li>
1+ years customer service or retail experience</li><li>
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends</li><li>
Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night</li></ul></div>

Team Leader, Customer Experience & Outreach

tabby

<p>We are looking for a <strong>Service Leader</strong> who combines <strong>operational insight, agent enablement, and content design expertise</strong>. In this role, you will empower CX agents with the right tools, guidance, and knowledge to deliver outstanding customer experiences. By analyzing agent interactions, recurring tickets, and QA data, you will identify customer pain points and translate them into actionable solutions, content updates, and product improvements.</p> <p>This role sits at the intersection of <strong>CX operations, product insights, and content strategy</strong>, ensuring agents are always equipped and customers experience seamless journeys.</p> <ul> <li><strong>Agent Enablement &amp; Content Design:</strong> <ul> <li>Create high-quality, actionable content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning modules).</li> <li>Translate complex product features, policies, and workflows into <strong>simple, scannable, and practical content</strong>.</li> </ul> </li> <li><strong>Support Insights &amp; Customer Experience:</strong> <ul> <li>Monitor ticket trends, agent feedback, and QA metrics to identify recurring friction points.</li> <li>Surface agent-observed &amp; customer pain points to Product for actionable improvements.</li> </ul> </li> <li><strong>Cross-Functional Collaboration:</strong> <ul> <li>Partner with Product Managers, Ops, QA, and Training teams to co-design <strong>process or content solutions</strong>.</li> <li>Facilitate alignment sessions, feedback loops, and knowledge sharing across teams.</li> </ul> </li> <li><strong>Continuous Improvement:</strong> <ul> <li>Maintain, iterate, and optimize all agent-facing content for accuracy, clarity, and usability.</li> <li>Proactively identify gaps in agent knowledge or recurring customer pain points and recommend solutions.</li> </ul> </li> <li><strong>Operational Excellence &amp; Metrics:</strong> <ul> <li>Maintain a <strong>friction log</strong> and track resolution status for recurring issues.</li> <li>Measure success via agent readiness, ticket volume reduction, content usage, and customer satisfaction improvements.</li> </ul> </li> </ul>

Service Designer

Magid Glove & Safety

<div><div><i>What Matters at </i><b><i>Magid</i></b><i>?</i><i> </i><b><i>YOU </i></b><i>do!</i></div><br>
<div></div>
<div><i>
&quot;The number one key to growth is having good people and that&rsquo;s what has driven us at every stage of the game.&quot;</i> - Greg Cohen, CEO</div><br>
<div></div>
<div>
At Magid Glove and Safety, we're honored to be recognized as a Top U.S. Workplace. This is a reflection of our passion for keeping workers safe and our commitment to fostering an innovative, collaborative environment where diversity is celebrated, people feel valued and supported, and growth never stops.</div><br>
<div></div>
<div><i>
Are you a transformational leader ready to redefine what exceptional customer experience looks like?</i> At <b>Magid</b>, we&rsquo;re searching for a <b>Vice President of Customer Experience (CX)</b> who can inspire, innovate, and elevate how we serve our customers&mdash;today and into the future.</div>
<div></div>
<div>This role is for a dynamic, people-first leader who has proven success managing up, across, and down. You&rsquo;ll bring curiosity and flexibility when partnering with senior leaders, empathy and influence when leading across departments, and a passion for building a culture of accountability, ownership, and continuous improvement&mdash;all while keeping work engaging and fun.</div>
<div></div>
<div>As Magid looks ahead, we&rsquo;re focused on<b> </b>building the next chapter of how we serve our customers&mdash;one that&rsquo;s simpler, smarter, and more connected. The VP, CX will play a key role in shaping that future, helping our teams strengthen relationships, improve how we work, and find better ways to deliver a great experience every time. Working side by side with Customer Service, Inventory Services, Field Service, and Account Management, this leader will help create a customer experience that&rsquo;s reliable, easy, and true to Magid&rsquo;s spirit of care, quality, and continuous improvement.</div>
<div></div>
<div>If you&rsquo;re energized by leading through people, rolling up your sleeves to demonstrate what great looks like, transforming insights into action, and shaping a customer experience that drives loyalty, innovation, and growth, we invite you to bring your vision&mdash;and your voice&mdash;to Magid.</div><br>
<p></p>
<p><b>
What You Wil Do:</b></p>
<ul><li>
Develop and execute a forward-looking customer experience strategy that not only delivers excellence today but also builds the foundation to scale and grow with Magid&rsquo;s future needs.</li><li>
Establish and monitor meaningful metrics to measure customer satisfaction, team performance, and the organization&rsquo;s ability to support sustainable growth.</li><li>
Deliver insights from customer data and feedback across all service departments, using these to shape business decisions and drive continuous learning in service quality.</li><li>
Standardize core processes and partner with IT to design and implement technology solutions that improve efficiency, enhance responsiveness, and strengthen the overall customer journey.</li><li>
Partner with the executive team to address systemic challenges that create barriers for customers or impede accurate, timely order fulfillment.</li><li>
Analyze historical performance and market trends to anticipate future needs, ensuring CX capabilities, staffing, and resources are aligned to support sales growth and evolving customer expectations.</li><li>
Ensure all CX teams are equipped with the right tools, training, and resources to consistently deliver on business objectives and customer commitments.</li><li>
Foster a strong OneMagid culture that inspires collaboration, accountability, and engagement, creating an environment where people can do their best work.</li><li>
Build and develop a high-performing, future-ready team with clear succession plans to ensure long-term organizational strength and leadership continuity.</li></ul><p></p><p><b><br>
What You Need:</b></p>
<ul><li>
Deep commitment to fostering a customer-first culture across departments that also empowers team members to thrive.</li><li>
Experience implementing process improvements and technology solutions to enhance efficiency, service quality, and scalability.</li><li>
Experience designing and scaling customer experience initiatives</li><li>
Analytical and data-driven decision-maker with the ability to use customer insights and trends to inform business strategy.</li><li>
Skilled at executive-level collaboration, influencing cross-functional peers, and resolving systemic challenges that impact customer experience.
</li><li>Ability to balance customer satisfaction with operational and financial objectives</li><li>
Expertise in order fulfillment, logistics coordination, and customer service operations</li><li>
Experience with service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics (e.g., NPS, CSAT, CES)</li><li>
Strong track record of building, scaling, and leading high-performing teams<b>, </b>including succession planning and leadership development.</li></ul><br>
<p></p>
<p><b>
Experience/Education:</b></p>
<ul><li>
Proven senior level leadership experience in customer experience, customer success, or related functions, ideally in a growth-oriented company.</li><li>
Bachelor&rsquo;s degree required; MBA or advanced degree preferred.</li><li>
10+ years of leadership experience in customer experience, client success, or related roles, ideally in manufacturing, logistics, or PPE industries.</li><li>
Proven experience managing customer experience in both B2B and distribution contexts.</li><li>
Strong operational understanding of supply chain and manufacturing processes.</li><li>
Exceptional communication, leadership, and strategic thinking skills.</li></ul><br>
<p></p>
<p><i>
Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.</i></p><br>
<p></p>
<p><b>
Magid offers a variety of benefits to our team members including:</b></p>
<ul><li><div>
Health, dental, vision, life and disability insurance</div></li><li><div>
Bonus plan</div></li><li><div>
401k retirement plan with company match</div></li><li><div>
Company provided Profit Sharing</div></li><li><div>
Participation in Magid Paid Time Off (PTO) Policy</div></li><li><div>
9 Paid Holidays</div></li></ul><div>
<div><i>
Press Apply</i> now to join us on our mission to keep workers safe.</div><br>
<div></div>
<div>
And follow our social media to see how we make a difference and have fun!</div><br>
<div></div>
<div><b><i>
Website</i></b>: www.magidglove.com</div>
<div><b><i>
Career site</i></b>: https://www.magidglove.com/careers-in-safety</div>
<div><b><i>
YouTube: </i></b>https://www.youtube.com/@MagidGlove</div>
<div><b><i>
LinkedIn: </i></b>https://www.linkedin.com/company/magid-glove-&amp;-safety/</div></div><br>
<div></div>
<div>Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). Over the last 78+ years, Magid has developed numerous innovative products that have revolutionized the safety industry, and we have played a significant role in enhancing safety standards worldwide.</div><br>
<div></div>
<div></div>
<div>Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div></div>

Vice President Customer Experience

ALSTOM

<div><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><br>
<p></p>
<p>
Could you be the full-time Customer Service Leader in India we&rsquo;re looking for?</p><p><b>
Your future role</b></p>
<p>
Take on a new challenge and apply your engineering and customer service expertise in a dynamic and innovative field. You&rsquo;ll work alongside collaborative and forward-thinking teammates.</p>
<p>
You'll play a key role in supporting and coordinating the EMU and Train set project warranty and maintenance business across India, ensuring seamless operations and customer satisfaction. Day-to-day, you&rsquo;ll work closely with teams across the business (such as the Parts &amp; Overhaul Support team, RAMS Team, Quality team, and Project Engineering team), monitor train performance against reliability KPIs, and provide technical solutions for obsolescence, among other responsibilities.</p>
<p>
You&rsquo;ll specifically take care of material and logistics support, as well as developing fleet maintenance plan audits, including reliability studies and benchmarking with similar Alstom fleets, but also ensure alignment with sourcing and quality for material planning.</p>
<p>
We&rsquo;ll look to you for:</p>
<ul>
<li><p>Overall support and coordination for EMU and Train set project warranty and maintenance business</p>
</li>
<li><p>Alignment with sourcing and quality for material planning</p>
</li>
<li><p>Monitoring train performance in line with reliability KPIs</p>
</li>
<li><p>Gathering technical knowledge and field data for reliability studies and continuous improvement proposals</p>
</li>
<li><p>Providing technical solutions for obsolescence with engineering function support</p>
</li>
<li><p>Developing fleet maintenance plan audits, including reliability studies/analysis/trends for continuous improvement</p></li><br>
</ul>
<p><br>
<b>All about you</b></p>
<p>
We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:</p>
<ul>
<li><p>Graduate in Engineering or Industrial studies (Bachelor&rsquo;s degree in Electrical or E&amp;C engineering is desirable)</p>
</li>
<li><p>Experience or understanding of computer literacy (Microsoft Windows &amp; Office environment)</p>
</li>
<li><p>Basic knowledge of SAP</p>
</li>
<li><p>Knowledge of trains parts and subassemblies</p>
</li>
<li><p>Familiarity with propulsion systems</p>
</li>
<li><p>Effective communication and customer handling skills</p>
</li>
<li><p>Critical thinking skills</p>
</li>
<li><p>Experience with rolling stock maintenance and warranty operations (desirable)</p>
</li>
<li><p>Field exposure to Indian railways (desirable)</p>
</li>
<li><p>Knowledge of Power BI tools (desirable)</p></li><br>
</ul>
<p><br>
<b>Things you&rsquo;ll enjoy</b> Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:</p>
<ul>
<li><p>Enjoy stability, challenges, and a long-term career free from monotonous daily routines</p>
</li>
<li><p>Work with new security standards for rail signalling</p>
</li>
<li><p>Collaborate with diverse teams and supportive colleagues</p>
</li>
<li><p>Contribute to innovative projects</p>
</li>
<li><p>Utilise our inclusive and flexible working environment</p>
</li>
<li><p>Steer your career in whatever direction you choose across functions and countries</p>
</li>
<li><p>Benefit from our investment in your development, through award-winning learning opportunities</p>
</li>
<li><p>Progress towards leadership roles or other career advancements</p>
</li>
<li><p>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)</p></li></ul><br>
<p>
</p><p>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!</p><p><b>
Important to note</b></p>
<p>
As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.</p><br>
<p><br>
<b>Job Segment: </b>Logistics, Supply Chain, Supply, ERP, SAP, Operations, Technology</p></div>

Customer Service Leader

Starlink Qatar

<div>
 <p>
  📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 </p>
 <p>
  We are seeking a visionary Senior Manager of Group Customer Experience to champion our commitment to creating superior customer interactions across all our operating companies. In this pivotal role, you will orchestrate our Voice of Customer (VOC) program, leveraging data-driven insights to enhance our services and platforms. You will define the group-wide strategy for our contact centre operations, driving digital transformation and standardizing performance to ensure efficiency and excellence. This position involves collaborating with executive leadership and diverse teams across nine countries to embed a customer-centric culture. Your strategic leadership will be instrumental in analyzing market research, developing CX roadmaps, and managing key performance indicators like NPS and CSAT. If you are passionate about translating complex data into actionable strategies and leading large-scale CX improvements in the telecommunications industry, we invite you to join our dynamic team.
 </p>
 <p>
  ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 </p>
 <p>
  &rtrif; 10+ years of progressive experience in customer experience management or contact centre operations.
 </p>
 <p>
  &rtrif; 5+ years in a senior leadership role within the telecommunications industry, at either a Group or Operating Company (OpCo) level.
 </p>
 <p>
  &rtrif; Advanced expertise in defining and managing multi-channel contact centre operations, including inbound, outbound, digital, and AI-powered services.
 </p>
 <p>
  &rtrif; Proven experience managing and enhancing comprehensive Voice of Customer (VOC) programs and associated feedback platforms.
 </p>
 <p>
  &rtrif; Demonstrated ability to develop and execute commercial CX strategies that directly impact business KPIs like CSAT, NPS, and customer retention.
 </p>
 <p>
  &rtrif; Advanced proficiency in data exploitation and analysis, using tools to translate complex data into actionable insights and strategic recommendations.
 </p>
 <p>
  &rtrif; Strong understanding of CRM systems, contact centre technologies, and digital transformation trends such as chatbots and omnichannel solutions.
 </p>
 <p>
  &rtrif; Experience setting and monitoring performance scorecards and KPIs across multiple markets or business units.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 </p>
 <p>
  &rtrif; A Master&rsquo;s degree in Business Administration or a related field.
 </p>
 <p>
  &rtrif; Experience managing large-scale projects with external consultants, research firms, and technology suppliers.
 </p>
 <p>
  &rtrif; Fluency in a second language spoken in one of Ooredoo's key markets (e.g., Arabic).
 </p>
 <p>
  &rtrif; Strong financial acumen with experience in budgeting and building business cases for CX initiatives.
 </p>
 <p>
  &rtrif; Experience participating in industry conferences as a speaker or thought leader.
 </p>
 <p>
  <br/>
 </p>
</div>


Senior Manager - Group Customer Experience

<div><p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><br>
<p></p>
<p>
Could you be the full-time Customer Service Leader in India we&rsquo;re looking for?</p><p><b><br>
Your future role</b></p>
<p>
Take on a new challenge and apply your engineering and customer service expertise in a dynamic and innovative field. You&rsquo;ll work alongside collaborative and forward-thinking teammates.</p>
<p>
You'll play a key role in supporting and coordinating the EMU and Train set project warranty and maintenance business across India, ensuring seamless operations and customer satisfaction. Day-to-day, you&rsquo;ll work closely with teams across the business (such as the Parts &amp; Overhaul Support team, RAMS Team, Quality team, and Project Engineering team), monitor train performance against reliability KPIs, and provide technical solutions for obsolescence, among other responsibilities.</p>
<p>
You&rsquo;ll specifically take care of material and logistics support, as well as developing fleet maintenance plan audits, including reliability studies and benchmarking with similar Alstom fleets, but also ensure alignment with sourcing and quality for material planning.</p>
<p>
We&rsquo;ll look to you for:</p>
<ul>
<li><p>Overall support and coordination for EMU and Train set project warranty and maintenance business</p>
</li>
<li><p>Alignment with sourcing and quality for material planning</p>
</li>
<li><p>Monitoring train performance in line with reliability KPIs</p>
</li>
<li><p>Gathering technical knowledge and field data for reliability studies and continuous improvement proposals</p>
</li>
<li><p>Providing technical solutions for obsolescence with engineering function support</p>
</li>
<li><p>Developing fleet maintenance plan audits, including reliability studies/analysis/trends for continuous improvement</p></li><br>
</ul>
<p><br>
<b>All about you</b></p>
<p>
We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:</p>
<ul>
<li><p>Graduate in Engineering or Industrial studies (Bachelor&rsquo;s degree in Electrical or E&amp;C engineering is desirable)</p>
</li>
<li><p>Experience or understanding of computer literacy (Microsoft Windows &amp; Office environment)</p>
</li>
<li><p>Basic knowledge of SAP</p>
</li>
<li><p>Knowledge of trains parts and subassemblies</p>
</li>
<li><p>Familiarity with propulsion systems</p>
</li>
<li><p>Effective communication and customer handling skills</p>
</li>
<li><p>Critical thinking skills</p>
</li>
<li><p>Experience with rolling stock maintenance and warranty operations (desirable)</p>
</li>
<li><p>Field exposure to Indian railways (desirable)</p>
</li>
<li><p>Knowledge of Power BI tools (desirable)</p></li><br>
</ul>
<p><br>
<b>Things you&rsquo;ll enjoy</b> Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:</p>
<ul>
<li><p>Enjoy stability, challenges, and a long-term career free from monotonous daily routines</p>
</li>
<li><p>Work with new security standards for rail signalling</p>
</li>
<li><p>Collaborate with diverse teams and supportive colleagues</p>
</li>
<li><p>Contribute to innovative projects</p>
</li>
<li><p>Utilise our inclusive and flexible working environment</p>
</li>
<li><p>Steer your career in whatever direction you choose across functions and countries</p>
</li>
<li><p>Benefit from our investment in your development, through award-winning learning opportunities</p>
</li>
<li><p>Progress towards leadership roles or other career advancements</p>
</li>
<li><p>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)</p></li></ul><br>
<p>
</p><p>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!</p><p><b>
Important to note</b></p>
<p>
As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.</p><br>
<p><br>
<b>Job Segment: </b>Logistics, Supply Chain, ERP, SAP, Supply, Operations, Technology</p></div>

Defence Housing Australia

Director of Service Operations - Customer Service Centre <p><b>Job no:</b> 493668<br/><b>Work type:</b> Full Time, Full Time / Part Time<br/><b>Location:</b> Adelaide<br/><b>Classification:</b> Executive Level 2</p> About us <p>DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence's operational needs.</p> <p>DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on base accommodation to approximately 60,000 ADF members.</p> <p>The Service Delivery Group is responsible for providing all housing and customer services to contractors, landlords, ADF members and their families. This includes managing DHA's housing portfolio, administering housing benefits and providing property care services to landlords.</p> <p>The Service Delivery Group are responsible for supporting DHA to meet its strategic outcomes through:</p> <ul> <li>Operational delivery of tenancy, landlord and property management functions across regions.</li> <li>Administration of housing benefits in accordance with Defence policy.</li> <li>Provision of DHA's asset management function, delivery of upgrades work, Defence construction projects and contract management functions.</li> <li>Provision of operational training content for Service Delivery staff.</li> <li>Provision of specialised customer service and property management.</li> <li>Provision of high level contract management and tender support to a national panel of repairs and maintenance contractors.</li> <li>Ensuring property repairs, maintenance and asset management are planned, co ordinated and standardised.</li> </ul> About the role <p>In this role, you will be a strategic leader within the Customer Experience branch, dedicated to achieving strong operational performance outcomes for the Customer Service Centre. You will be responsible for meeting operational and financial performance targets, effective workforce planning, and ensuring all contractual requirements are fulfilled.</p> <p>You will lead a geographically diverse team, ensuring that business outcomes align with corporate objectives. Through supportive coaching and performance management, you will empower your team to deliver exceptional customer service to all stakeholders. You will provide clear guidance and direction to foster a high performing and engaged team. Building strong and honest relationships with high profile stakeholders, based on an ethical foundation, will be a key aspect of your role.</p> Benefits for working at DHA include: <ul> <li>15.4% superannuation</li> <li>Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year</li> <li>Work life balance and flexible working options (including part time arrangements)</li> <li>A positive workplace culture where you can bring your whole self to work</li> <li>Opportunities to broaden your industry knowledge and experience</li> <li>Career progression and opportunities</li> <li>A dedicated Employee Assistance Program for you and your family to access in times of need</li> <li>ADF partner employment conditions when posting to a new location</li> </ul> <p>This is a Non ongoing Engagement for a period of up to 12 months with possibility of extension or permanency.</p> <p>All successful applicants are required to be eligible to complete a Baseline Vetting security clearance for consideration of the Australian Government Security Vetting Agency (AGSVA).</p> How to apply <p>To apply, click the <b>Apply Now</b> button below with your current resume and a 500-word pitch, addressing the requirements of the role. For more information about the role, click <b>View Candidate Information Pack</b> button below.</p> <p>Please contact Meagan Jaunutis, Head of Customer Experience.</p> <p>RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: </p> <p>Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.</p> Inclusion and Diversity <p>DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex defence members, mature aged employees and carers.</p>

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