customer experience leader

Hannaford

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507586 
Address: USA-NY-Clinton-55 Meadow Street
 
Store Code: Store 08313 Management (7245275)
 
 
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Observe and follow all company policies and established procedures.</li><li>Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.</li><li>Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets</li><li>Assist in special projects and perform other functions as assigned by supervision.</li><li>Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.</li><li>Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.</li><li>Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.</li><li>Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.</li><li>Frequently, perform cashier and/or bagging functions</li><li>Frequently, perform service desk/kiosk and if trained, bookkeeper functions</li><li>Perform all other duties as assigned.</li></ul> 

QUALIFICATIONS 
 
<ul><li>Effective communication and customer service skills.
</li><li>Must meet minimum age requirements to perform specific job functions (18 years of age).
</li><li>Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
</li><li>Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.</li></ul> 
Prerequisite Training: 
<ul><li>Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets</li><li>Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet</li></ul> 

Physical Requirements 
 
<ul><li>Perform repetitive hand and arm motions while standing/walking the majority of the shift.</li><li>Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.</li><li>Push or pull up to 75 pounds on occasion.</li><li>Work in and out of inclement weather when necessary.</li><li>Gather up to five shopping carts and push them to designated areas.</li><li>Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.</li><li>Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.</li></ul> 

PREFERRED REQUIREMENTS 
 
<ul><li>Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.</li><li>Maintain effective work schedules for front-end &amp; service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.</li><li>Handle cash pickups and change orders as requested and log as required.</li><li>Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.</li><li>Provide customers and associates with hassle-free refunds while applying all applicable guarantees</li><li>Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service</li><li>Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations.</li></ul> 
Salary range is between $ 17.60 - $26.20 Hrly
 
 
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.</div>

PT Customer Service Leader

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507609 
Address: USA-SC-Columbia-7830 Garners Ferry Road
 
Store Code: Store 02863 Front End (7238669)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

FT Customer Service Leader

The Cigna Group

<div>Key Responsibilities
CX Strategy &amp; Leadership<ul><li>
Define and own the end‑to‑end CX vision, roadmap, and operating model</li><li>
Act as the executive owner of customer outcomes across all functions</li><li>
Embed customer centricity into strategic planning, governance, and KPIs</li></ul>
Performance &amp; Outcomes<ul><li>
Own CX performance metrics (NPS, CSAT, CES, complaints, retention)</li><li>
Translate customer insights into enterprise‑wide improvement priorities</li><li>
Report CX performance and risks to executive leadership</li></ul>
Cross‑Functional Enablement<ul><li>
Partner with Operations, Medical, IT, Digital, Compliance, and Sales</li><li>
Champion CX investment cases and prioritize improvement initiatives</li><li>
Lead CX culture, capability building, and leadership engagement</li></ul>
Governance &amp; Compliance Oversight<ul><li>
Ensure CX practices comply with healthcare, privacy, and regulatory requirements</li><li>
Sponsor CX governance forums and decision frameworks</li></ul><div></div>
Experience &amp; Skills<ul><li>
10+ years in CX, Operations, Strategy, or Transformation</li><li>
Senior leadership experience in healthcare, insurance, or regulated services</li><li>
Proven CX transformation and stakeholder influence</li><li>
Strong commercial, regulatory, and customer advocacy balance</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Head of Customer Experience (CX)

Truliant Federal Credit Union

<div>Truliant&rsquo;s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.<div>
Purpose of the Job</div><div><div><div><div><div><div><div><div><div>
The Vice President Contact Center provides strategic and operational leadership for Truliant&rsquo;s omni‑channel contact center, with a strong focus on AI‑enabled member experience, digital engagement, and operational efficiency.
This role is responsible for setting and executing the future‑state vision of the contact center across voice, web chat, email, and SMS, while ensuring an exceptional, consistent, and secure member experience. A key priority of this position is leading the adoption of artificial intelligence to enhance agent performance, improve member satisfaction, optimize capacity, and reduce cost to serve, while ensuring responsible, compliant, and transparent use of AI technologies.
As a member of the Senior Management Team (SMT), the VP plays a critical role in advancing Truliant&rsquo;s mission of meeting the financial needs of its member‑owners through scalable, data‑driven, and technology‑enabled service delivery.
Essential Functions and Responsibilities<ul><li>
Serves as a member of the Senior Management Team (SMT), contributing to enterprise strategy and long-term planning related to member experience, service delivery, and digital transformation.</li><li>
Defines and executes the contact center vision and roadmap, aligning people, process, technology, and data with overall member access and growth strategies.</li><li>
Establishes governance, policies, and performance frameworks to ensure regulatory compliance, operational resilience, data security, and ethical AI use.</li><li>
Leads the design, implementation, and optimization of AI capabilities, including virtual assistants, agent assist tools, intelligent routing, predictive analytics, and automation.</li><li>
Manages the transition from voice-first to digital-first member interactions while ensuring seamless escalation to live agents.</li><li>
Partners with IT, Digital, Data, Risk, and Compliance teams to deploy AI technologies that improve efficiency while maintaining trust and transparency.</li><li>
Defines and monitors success metrics for AI and operational performance, including containment, handle time, quality, productivity, and member satisfaction.</li><li>
Oversees day-to-day contact center operations across all channels, ensuring service levels, quality standards, and KPIs are consistently achieved.</li><li>
Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve.</li><li>
Leverages analytics and insights to optimize staffing models, scheduling, workflows, and channel mix.</li><li>
Ensures a consistent, high-quality, bilingual (English/Spanish) member experience across all contact center touchpoints.</li><li>
Provides executive oversight of contact center platforms and partners, including Genesys Cloud CX and its AI and analytics capabilities.</li><li>
Manages vendor relationships, including evaluation, negotiation, and contract oversight to support scalability, innovation, and cost efficiency.</li><li>
Stays current on emerging technologies, AI trends, and best practices to continuously improve performance and member outcomes.</li><li>
Develops and manages the contact center budget, including operating expenses, technology investments, and vendor costs.</li><li>
Owns financial and operational performance, identifying risks, barriers, and opportunities while ensuring ROI and long-term sustainability.</li><li>
Builds and leads a high-performing leadership team, driving change management and successful adoption of new technologies and processes.</li><li>
Fosters a culture of continuous improvement, accountability, and member-centricity while overseeing workforce planning, hiring, performance management, and employee development.</li></ul>
Other Duties and Responsibilities<ul><li>
Perform additional duties and special projects as assigned.</li></ul>
Knowledge, Skills, and Abilities
<ul><li>Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union.</li><li>
Must have knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk.</li><li>
Must have the proven ability to balance exceptional member experience with operational performance and financial outcomes.</li><li>
Must be able to lead and motivate teams and foster a culture of accountability, engagement, and continuous improvement.</li><li>
Must have a deep understanding of modern contact center operations, omni‑channel service delivery, and digital member experience.</li><li>
Must have strong knowledge of web chat, conversational AI, virtual agents, agent assist tools, intelligent routing, analytics, and workflow automation.</li><li>
Must have the ability to apply technology effectively to financial products and service delivery to improve efficiency, scalability, and member outcomes.</li><li>
Must possess the ability to communicate, initiate, and lead change, maintaining a positive attitude while explaining and supporting organizational decisions, directions, and procedures.</li><li>
Must have strong project management and multi‑tasking skills, with the ability to manage multiple initiatives concurrently and meet time‑sensitive deadlines.</li><li>
Must be flexible and able to shift resources and priorities as business needs evolve.</li><li>
Must have excellent communication skills in English, both verbal and written.</li><li>
Must possess superior interpersonal skills and the ability to work effectively with diverse personalities at all organizational levels, including executive leadership and the Board of Directors.</li><li>
Must be tactful, mature, flexible, and compassionate leadership style.</li><li>
Must have strong financial acumen, including budgeting, forecasting, and ROI analysis.</li><li>
Must be resourceful, well organized, and detail‑oriented.</li><li>
Must have good reasoning abilities and sound judgment.</li><li>
Must have the ability to make recommendations and resolve problems using judgment consistent with standards, practices, policies, procedures, and applicable laws and regulations.</li><li>
Must be able to maintain confidentiality at all times.</li><li>
Should possess a strong commitment to providing excellent service to Truliant&rsquo;s members and employees.</li></ul>
Physical Requirements<ul><li>
Ability to work in a general office environment.</li><li>
Prolonged periods of sitting and computer use.</li><li>
Occasional standing, walking, bending, and lifting (up to 10 pounds).</li><li>
Moderate travel as required.</li></ul>
Education and Background<ul><li>
Bachelor&rsquo;s degree in Business, Finance, Technology, or a related field required; Master&rsquo;s degree or advanced degree preferred.</li><li>
Minimum of 7&ndash;10 years of progressive leadership experience in contact center, customer experience, or digital service environments.</li><li>
Prior senior leadership experience required.</li><li>
Must have experience with consultative sales management processes and practices.</li><li>
Must have demonstrated experience leading AI adoption or digital transformation in a contact center or customer experience environment.</li><li>
Must have a proven track record of product, process, or technology development and implementation.</li><li>
Experience with Genesys Cloud CX and related AI capabilities preferred</li><li>
Experience with AI‑enabled contact center platforms, digital channels, vendor management, and large‑scale transformation initiatives strongly preferred.</li></ul></div></div></div></div></div></div></div></div></div>
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!
As a member of the Truliant family, you will enjoy the following full time benefits:<ul><li>
No-cost employee Medical, dental, vision coverage</li><li>
Prescription benefits (including mail order)</li><li>
Paid holidays and Paid Time Off (PTO)</li><li>
401(k) plan with contribution matching</li><li>
Paid community involvement volunteers hours</li><li>
Paid group life Insurance</li><li>
Teammate loan discounts</li><li>
Tuition reimbursement</li><li>
Short and long-term disability</li><li>
Health &amp; Wellness program</li><li>
Teledoc (physician video conferencing)</li><li>
Onsite fitness facilities or health club reimbursement</li><li>
Employee Assistance Program (EAP)</li><li>
Medical flexible spending account</li><li>
Dependent care flexible spending account</li></ul></div>

Vice President Contact Center

Whistle Express Car Wash

<div><h2 class="jobSectionHeader">As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our &ldquo;Sparkle Assurance&rdquo; quality for every customer. 
 
Key Responsibilities:</h2><h2 class="jobSectionHeader">
Team Development &amp; Support</h2><ul><li>
Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.</li><li>
Provide guidance and support to team members as needed to help them improve and succeed.</li><li>
Support scheduling and shift management to ensure adequate staffing and fair team workload.</li><li>
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.</li><li>
Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.</li></ul><h1 class="jobSectionHeader">
Customer Experience</h1><ul><li>
Greet customers warmly and ensure they feel welcomed and valued at every visit.</li><li>
Answer customer questions about services, membership options, and promotions clearly and courteously.</li><li>
Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.</li><li>
Promote unlimited wash memberships and other services to enhance customer engagement and retention.</li><li>
Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.</li></ul><h1 class="jobSectionHeader">
Operational Excellence</h1><ul><li>
Check equipment daily to ensure proper functionality and report any issues to the Site Leader.</li><li>
Support site safety by following protocols and helping team members maintain safe work practices.</li><li>
Assist with routine cleaning and maintenance to uphold quality standard.</li><li>
Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.</li><li>
Help identify operational challenges and suggest improvements to keep daily operations running smoothly.</li></ul><h1 class="jobSectionHeader">
Sales Support</h1><ul><li>
Promote unlimited wash memberships and other services to customers during their visit.</li><li>
Assist in upselling additional services or products to help achieve site sales goals.</li><li>
Support the implementation of site promotions and marketing initiatives.</li><li>
Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.</li></ul><h1 class="jobSectionHeader">
Problem-Solving and Decision Making</h1><ul><li>
Respond to customer concerns and questions, escalating to the Site Leader when necessary.</li><li>
Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.</li><li>
Make quick, informed decisions to keep daily operations on track and minimize disruptions.</li><li>
Collaborate with team members to address challenges and improve overall site performance.</li></ul>
#LI-DNI
If you&rsquo;re ready to take the wheel and drive performance across a growing territory, we want to hear from you.</div>

Assistant Site Manager

Goodwill Industries of New York & New Jersey

CAF&Eacute; TEAM MEMBERS &ndash; BARISTA, SHIFT LEADER, BARISTA LEAD &amp; DISTRICT LEADERPositions Available:<ul><li>Barista</li><li>Shift Leader</li><li>Barista Lead</li><li>District Leader</li></ul>We are hiring motivated, customer-focused team members to join our growing caf&eacute; team. We are looking for individuals who enjoy providing excellent service, working in a fast-paced environment, and supporting a positive team culture.Pay:Barista: $16.00/Hour + Tips &amp; Commission Shift Leader: $20.00/Hour + Commission Barista Lead: $18.00/Hour + Tips + Commission District Leader: $67,000/Year + Bonus OpportunitiesBARISTA QUALIFICATIONS:<ul><li>Previous barista, caf&eacute;, restaurant, retail, or hospitality experience preferred</li><li>Experience working with espresso machines is a plus, but not required</li><li>Strong communication and customer service skills</li><li>Ability to work in a fast-paced environment</li><li>Weekend and flexible availability highly preferred</li><li>Must be available to work mornings, evenings, weekends, and holidays as needed</li><li>Full-Time and Part-Time opportunities available</li></ul>SHIFT LEADER QUALIFICATIONS:<ul><li>Previous leadership experience in hospitality, retail, or coffee preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to lead with professionalism and emotional intelligence</li><li>Strong multitasking and organizational skills</li><li>Ability to support daily operations and team performance</li><li>Flexible schedule availability, including weekends and holidays</li><li>Minimum 1 year leadership experience preferred</li></ul>BARISTA LEAD QUALIFICATIONS:<ul><li>Minimum 1 year of experience in barista, caf&eacute;, restaurant, retail, or hospitality</li><li>Experience with espresso machines is a plus, but not required</li><li>Strong communication and teamwork skills</li><li>Ability to support and guide team members</li><li>Weekend and flexible availability highly preferred</li><li>Full-time availability required</li><li>Must be available mornings, evenings, weekends, and holidays as needed</li></ul>DISTRICT LEADER QUALIFICATIONS:<ul><li>Multi-unit leadership experience preferred</li><li>Coffee, hospitality, restaurant, retail, or food service experience strongly preferred</li><li>Strong leadership, coaching, communication, and follow-up skills</li><li>Ability to hold teams accountable while building a positive workplace culture</li><li>Strong understanding of operations, sales, service, labor, and customer experience</li><li>Comfortable working in a fast-paced and growing company</li><li>Ability to travel between assigned locations as needed</li><li>Bilingual English/Spanish preferred</li></ul>Location: Market-based / Multi-unit leadership roleApply today for an opportunity to grow with a dynamic caf&eacute; team.Pay: From $16.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Which position are you applying for? YOU MUST PICK ONE POSITION, YOU MUST ASWERTHIS QUESTION FOR YOU APPLICATION TO BE CONSIDERED!</li><li>Your resume MUST have related work experience and qualifications present. Please update your resume if it does not. Your resume MUST have your updated and correct contact information, if it does not, please type your phone number AND your email address below!</li></ul>Work Location: In person

Cafe Team Member

Chubb Insurance

<div>Major Duties &amp; Responsibilities
<ul><li>Under close supervision, receive assignments and review claim and policy information to provide background for investigation and may determine the extent of the policy&rsquo;s obligation to the insured, depending on the line of business.
</li><li>Contact, interview, and obtain statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc., to secure necessary claim information.
</li><li>Evaluate facts supplied by the investigation to determine the extent of liability of the insured, if any, and the extent of the company&rsquo;s obligation to the insured under the policy contract.
</li><li>Prepare reports on investigations, settlements, denials of claims, and individual evaluations of involved parties.
</li><li>Set reserves within authority limits and recommend reserve changes to the Team Leader.
</li><li>Review progress and status of claims with the Team Leader and discuss problems and suggested remedial actions.
</li><li>Prepare and submit to the Team Leader any unusual or potentially undesirable exposures.
</li><li>Assist the Team Leader in developing methods and improvements for handling claims.
</li><li>Settle claims promptly and equitably.
</li><li>Obtain releases, proofs of loss, or compensation agreements and issue company drafts for payments on claims.
</li><li>Inform claimants, insureds/customers, or attorneys of claim denials when applicable.
</li><li>Assist the Team Leader and company attorneys in preparing cases for trial by arranging for witness attendance and taking statements. Continue efforts to settle claims before trial.
</li><li>Participate in claim file reviews and audits with customers/insureds and brokers.
</li><li>Administer benefits timely and appropriately. Maintain control of the claims resolution process to minimize current exposure and future risks.</li></ul></div>
 <div><ul><li>Preferred Qualifications: 1-3 years' experience in handling workers' compensation claims in Florida/Georgia/Alabama is preferred, with prior experience at ESIS or similar third-party administrators being advantageous, and/or Bachelor&rsquo;s degree or equivalent experience.
</li><li>Industry Knowledge: Strong familiarity with workers' compensation laws, medical terminology, and best practices in claims handling is preferred.
</li><li>Technical Skills: Demonstrated proficiency in claims management systems and the Microsoft Office Suite.
</li><li>Communication Skills: Excellent written and verbal communication skills, enabling effective interactions with external investigative sources and insureds over the phone.
</li><li>Team Collaboration: Proven ability to contribute effectively within a team environment, providing and receiving constructive feedback while identifying growth opportunities for both self and colleagues.
</li><li>Analytical Skills: Strong analytical and problem-solving abilities to navigate complex scenarios efficiently.
</li><li>Organizational Skills: Capable of managing multiple priorities and meeting deadlines in a fast-paced work environment.
</li><li>Customer Focus: Strong commitment to customer service, with a proactive approach to addressing and supporting customer needs.
</li><li>Judgment and Decision-Making: Confidence in personal judgment, with the ability to support and defend decisions made.
</li><li>Commitment to Excellence: Dedicated to maintaining high standards of behavior and performance.
</li><li>Adaptability: Flexible in adapting approaches and behaviors to fit specific situations effectively.
</li><li>Positive Representation: Strong focus on building and maintaining a positive image for Chubb and ESIS.</li></ul></div>
 <div><div>Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 
</div><div></div> 
<div>At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.</div></div>

ESIS Claims Representative, WC

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