customer experience leader

Alorica

<div><h2 class="jobSectionHeader">ABOUT US</h2>

At Alorica, we only do one thing &ndash; make lives better, one interaction at a time. We&rsquo;re a global leader in customer service and experience, serving the world&rsquo;s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much &ndash; that&rsquo;s why we&rsquo;re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better&hellip;one interaction at a time. And to do that, we need the very best people to join us.</div>

Director Customer Experience

eXtra (United Electronics Co.)

<div>
 
 We are seeking a highly experienced and detail-oriented
 
 Customers Experience Director
 
 to lead and elevate our Customer Experience team.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
 -Customer Experience Strategy
 
 
 <ol>
 <li>
 Develop and lead the execution of a comprehensive customer experience strategy across physical and digital retail environments.
 </li>
 <li>
 Map and continually optimize the end-to-end customer journey.
 </li>
 <li>
 Identify key moments of truth and pain points to enhance customer satisfaction.
 </li>
 </ol>
 
 
 -Retail Experience Leadership
 
 
 <ol>
 <li>
 Work closely with retail store leadership to ensure front-line teams are aligned with customer-centric values.
 </li>
 <li>
 Implement and standardize best practices, service protocols, and training materials.
 </li>
 <li>
 Monitor and elevate in-store experience through mystery shops, customer feedback, and performance KPIs.
 </li>
 </ol>
 
 
 -Voice of the Customer (VoC)
 
 
 <ol>
 <li>
 Create feedback loops from customer insights (surveys, reviews, social media, etc.) to inform and improve operational decisions.
 </li>
 <li>
 Collaborate with operations and marketing teams to embed customer feedback into design, service, and promotion initiatives.
 </li>
 </ol>
 
 
 -Team Development
 
 
 <ol>
 <li>
 Lead and mentor a customer experience team focused on innovation, responsiveness, and service excellence.
 </li>
 <li>
 Partner with HR/training teams to build and deliver onboarding and ongoing learning programs for retail staff.
 </li>
 </ol>
 
 
 -Analytics &amp; Reporting
 
 
 <ol>
 <li>
 Track, analyze, and report on key customer experience metrics including NPS, CSAT, retention, and conversion.
 </li>
 <li>
 Develop and manage KPIs to measure customer experience performance at the store and regional levels.
 </li>
 </ol>
 
 
 
 
 
 Essential Qualifications:
 
 
 <ol>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, Retail Management, or related field (master&rsquo;s preferred).
 </li>
 <li>
 5+ years of progressive experience in retail operations, customer experience, as customers experience Director.
 </li>
 <li>
 15+ years of overall customers experience in the retail field.
 </li>
 <li>
 Proven leadership experience in a multi-store retail environment.
 </li>
 <li>
 Strong understanding of customer journey mapping and service excellence principles.
 </li>
 <li>
 Exceptional interpersonal and communication skills.
 </li>
 <li>
 Data-driven mindset with the ability to interpret and act on customer insights.
 </li>
 <li>
 Experience with customer feedback tools (e.g., Genesys) and CRM systems.
 </li>
 </ol>
 
 
 
 
 
 Preferred Attributes:
 
 
 <ol>
 <li>
 Strategic thinker with operational execution capabilities.
 </li>
 <li>
 Passion for customer service and improving human experiences.
 </li>
 <li>
 Creative problem-solver who thrives in a fast-paced environment.
 </li>
 <li>
 Collaborative and influential leader capable of aligning stakeholders across departments.
 </li>
 </ol>
 
 
</div>

Exante

<div>Company &amp; Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.
We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.
As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance. 
About The Role
As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer-centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty. 
Reporting Line: Marketing Director 
Worksite: Remote 
Responsibilities<ul><li>
Embed the Voice of the Customer<ul><li>
Advocate internally for customer needs, collaborating with cross-functional teams to prioritize and implement customer-driven projects.</li><li>
Build and maintain strong stakeholder relationships to turn insights into action.</li></ul></li><li>
Monitor &amp; Improve Satisfaction<ul><li>
Develop and maintain a framework for tracking customer satisfaction metrics.</li><li>
Conduct client interviews (phone, online, face-to-face) to gather feedback.</li><li>
Analyze customer insights to identify trends, drive improvement plans, and raise satisfaction scores.</li></ul></li><li>
Drive Cultural Change<ul><li>
Lead and support initiatives that embed customer-first methodologies across the organization.</li><li>
Challenge the status quo and hold teams accountable for service quality.</li></ul></li><li>
Escalation &amp; Resolution<ul><li>
Act as the central escalation point for service issues for top-valued clients.</li><li>
Perform root-cause analysis, define corrective actions, and coordinate next steps to resolve outstanding cases.</li></ul></li><li>
Competitive &amp; Market Analysis<ul><li>
Research market trends and competitor practices.</li><li>
Propose recommendations to continuously enhance our customer experience.</li></ul></li><li>
Optimize Customer Welfare<ul><li>
Oversee the effective use of customer welfare processes.</li><li>
Identify vulnerable clients and ensure regional teams implement appropriate support measures.</li></ul></li><li>
Enhance Key Touchpoints<ul><li>
Collaborate on improving the UX of critical customer interactions: registration, funding/withdrawal requests, account reporting, etc.</li></ul></li></ul> 
Qualifications<ul><li>
Leadership &amp; Collaboration<ul><li>
Proven ability to influence and deliver results through others in a matrix organization.</li><li>
Exceptional stakeholder-management and relationship-building skills.</li></ul></li><li>
Customer-Centric Expertise<ul><li>
Strong grasp of customer-centric methodologies, tools, and frameworks.</li></ul></li><li>
Commercial Acumen<ul><li>
Results-driven mindset with a track record of optimizing performance in a competitive, regulated financial environment.</li></ul></li><li>
Analytical &amp; Decisive<ul><li>
Comfortable interpreting data to inform decisions and measure impact.</li></ul></li><li>
Communication Skills<ul><li>
Excellent written and verbal presentation skills, able to distill complex concepts into clear, compelling narratives.</li></ul></li><li>
Industry Experience (Preferred)<ul><li>
Background in finance or investment services.</li></ul></li></ul>
This role is ideal for a hands-on leader who thrives on driving continuous improvement, influencing across teams, and championing the customer at every turn. If you're ready to make a measurable impact on Exante's service excellence, we'd love to hear from you. 
Personality / Mindset
<ul><li>Integrity &amp; loyalty</li><li>
Team player with advanced communication and collaboration skills</li><li>
A hands-on, can-do attitude - always looking for solutions and thinking out of the box</li><li>
Overachiever mentality</li><li>
Capability to work and succeed in the fast pace and ever-changing environment</li></ul> 
We Offer*
<ul><li>Competitive salary
</li><li>Corporate benefits (choose your preferred options)</li><li>
Truly inspiring culture, pleasant and informal work environment</li><li>
Ongoing education &amp; training programs</li><li>
Opportunity to network and connect in the Corporate Events</li><li>
Global career opportunities</li><li>Benefits/perks vary depending on the nature of your employment with the company and the country where you work</li></ul> 
A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.</div>

Customer Experience Manager

Keka HR

<div>
 
 About Keka
 
 
 
 
 Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India&rsquo;s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don&rsquo;t hide and we aren&rsquo;t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.
 
 
 
 
 ﻿Role Overview
 
 
 
 We&rsquo;re looking for a
 
 Customer Experience Leader
 
 to manage and optimize onboarding, customer success, and support for our US-based clients during the night shift. You&rsquo;ll lead a remote team, ensuring a seamless customer journey from onboarding through ongoing support, while driving customer satisfaction and retention.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead a Remote Team:
 </li>
 <li>
 Supervise and support a team providing onboarding, customer success, and support, ensuring performance meets KPIs like response time, resolution time, and customer satisfaction.
 </li>
 <li>
 Coach and develop team members to improve skills and service quality.
 </li>
 <li>
 Onboarding &amp; Success:
 </li>
 <li>
 Oversee smooth onboarding processes for new US customers, ensuring they are set up and confident using Keka.
 </li>
 <li>
 Drive customer success by proactively addressing issues, enhancing adoption, and reducing churn.
 </li>
 <li>
 Customer Support Excellence:
 </li>
 <li>
 Act as the escalation point for complex inquiries, ensuring timely resolution via email, chat, and phone.
 </li>
 <li>
 Provide empathetic, high-quality support to ensure customer satisfaction.
 </li>
 <li>
 Continuous Improvement:
 </li>
 <li>
 Gather customer feedback, identify pain points, and implement solutions to improve processes.
 </li>
 <li>
 Collaborate with cross-functional teams to address product issues and suggest improvements.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 8+ years in customer service or success, with 3+ years in a leadership role.
 </li>
 <li>
 Strong leadership, problem-solving, and communication skills.
 </li>
 <li>
 Experience with customer experience tools (e.g., Zendesk, Salesforce, Hubspot).
 </li>
 <li>
 Ability to manage a remote, night-shift team and thrive in a fast-paced environment.
 </li>
 </ul>
</div>

Group Manager - Customer Success

Snoonu

<div>
 
 A Little Bit About Us
 
 
 
 At Snoonu, we believe that technology has the power to make anything possible.
 
 
 Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Values We Live By
 
 
 
 Be Customer Obsessed: Focus on the customer and all else will follow.
 
 
 Act with Integrity: We are honest, ethical, and trustworthy in everything we do.
 
 
 Be Curious and Creative: We constantly innovate and create solutions to bring a lasting positive impact.
 
 
 Lead by Example and Take Ownership: Be the change you want to see and take ownership.
 
 
 Work Smart and Deliver Results: You can do more by doing less, better, and faster.
 
 
 It's All About People: Be a team player; together, we are stronger.
 
 
 
 About The Team
 
 
 
 Snoonu&rsquo;s Customer Experience Strategy &amp; Operations team delivers transformative strategies that elevate experiences for customers, riders, and merchants. We use data, technology, and customer empathy to power seamless, personalized, and efficient journeys. We operate cross-functionally with Product, Data, Engineering, and Business teams to make Snoonu the most trusted and customer-centric platform in the market.
 
 
 
 About The Role
 
 
 
 We are looking for a CX Senior Manager to lead the Segmentation &amp; Personalization strategy for Snoonu&rsquo;s Customer Experience function. You will design and scale frameworks that enable us to deeply understand our customers, personalize their journeys, and optimize CX operations based on behavioral and value-based segments. This is a highly strategic role for a data-savvy and customer-obsessed leader with experience building segmentation engines, lifecycle strategies, and targeted interventions across channels.
 
 
 What You&rsquo;ll Do
 
 
 Customer Segmentation Strategy
 
 
 <ul>
 <li>
 Own the end-to-end segmentation strategy for all customer archetypes (e.g., new vs. loyal, high-value, churn-risk, promo-seekers).
 </li>
 <li>
 Develop dynamic and multi-dimensional customer segments based on behavior, value, frequency, demographics, and lifecycle stages.
 </li>
 <li>
 Partner with Data &amp; Analytics to implement segmentation models and maintain data pipelines that support experimentation and automation.
 
 
 </li>
 </ul>
 Personalization Across Touchpoints
 
 
 <ul>
 <li>
 Design personalized CX journeys, interventions, and content strategies across in-app experiences, support flows, and CRM channels.
 </li>
 <li>
 Collaborate with Product, Marketing, and Support to tailor experiences, scripts, SLAs, and policies to customer segment needs.
 </li>
 <li>
 Leverage ML-driven personalization, customer propensity models, and real-time triggers where possible.
 
 
 </li>
 </ul>
 Lifecycle &amp; Retention Programs
 
 
 <ul>
 <li>
 Build differentiated lifecycle strategies for onboarding, reactivation, and loyalty development.
 </li>
 <li>
 Launch test-and-learn initiatives to improve retention, increase engagement, and reduce churn through personalization.
 </li>
 <li>
 Measure and optimize campaign performance using rigorous data analysis and experimentation.
 
 
 </li>
 </ul>
 Operational &amp; Strategic Enablement
 
 
 <ul>
 <li>
 Drive adoption of segmentation insights across support, commercial, and operations teams to inform decision-making and prioritization.
 </li>
 <li>
 Maintain a segmentation governance framework and continuously refine it based on business evolution and data fidelity.
 
 
 </li>
 </ul>
 Metrics, Analysis &amp; Insight
 
 
 <ul>
 <li>
 Define and track KPIs for segmentation effectiveness (LTV, churn, activation, re-order rate, CSAT).
 </li>
 <li>
 Present findings and strategic recommendations to cross-functional stakeholders and senior leadership.
 
 
 </li>
 </ul>
 We&rsquo;re Excited About You Because You Have&hellip;
 
 
 <ul>
 <li>
 7+ years of experience in customer strategy, CRM, lifecycle marketing, product analytics, or related roles.
 </li>
 <li>
 3+ years specifically in segmentation, personalization, or customer insights leadership roles.
 </li>
 <li>
 Expertise in customer lifecycle frameworks, behavioral analytics, and retention strategy.
 </li>
 <li>
 Strong hands-on experience with customer data platforms (e.g., Segment, Braze, Amplitude), and CRM tools (e.g., Iterable, Salesforce Marketing Cloud).
 </li>
 <li>
 Proficiency in SQL and BI tools (e.g., Looker, Tableau) for deep customer segmentation and KPI tracking.
 </li>
 <li>
 Experience with A/B testing platforms and interpreting experimental data to iterate on personalization strategies.
 </li>
 <li>
 Deep understanding of customer value modeling, cohort analysis, and churn risk scoring.
 </li>
 <li>
 Experience collaborating with Product and Data Science teams to build or apply ML models (e.g., recommender systems, predictive LTV).
 </li>
 <li>
 Outstanding communication, storytelling, and stakeholder influence skills.
 </li>
 <li>
 Passion for customer-first thinking, with a mindset of experimentation and continuous improvement.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in a high-growth marketplace, delivery, or subscription-based platform.
 </li>
 <li>
 Background in customer journey mapping and VoC (Voice of Customer) analysis.
 </li>
 <li>
 Familiarity with privacy and data compliance standards related to personalization (e.g., GDPR, CCPA).
 </li>
 </ul>
</div>

Customer Experience Senior Manager - Personalization

<div><div><h2 class="jobSectionHeader">JOB DESCRIPTION</h2>

GET TO KNOW ALORICA 
At Alorica, we only do one thing &ndash; make lives better, one interaction at a time. We&rsquo;re a global leader in customer service and experience, serving the world&rsquo;s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY 
Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 &ndash; 24 subordinate personnel.
<div>
JOB RESPONSIBILITIES 
<ul><li>Provides regular supervision and mentorship over subordinate staff</li><li>Ensure regular and effective communication with subordinate staff on performance, goals, and coaching</li><li>Facilitates daily agent coaching and development sessions in both written and verbal format</li><li>Participates in client related activities to include client calibration sessions and project planning</li><li>Identify and address agent training needs</li><li>Manage team&rsquo;s time entry to ensure 0% discrepancy rate</li><li>Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc.)</li><li>Manage financial implications of attrition and attendance by maintaining program-specific goals</li><li>Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)</li><li>Completion of weekly Team Manager Scorecard for review with Operations Manager</li></ul></div>
<div>
OTHER RELATED DUTIES 
<ul><li>Diffuse irate customer calls as applicable</li><li>Provide agent support via handling escalated calls, as needed</li><li>Maintain up-to-date employee files and documentation</li><li>Ensure high level customer service is being practiced by all subordinate staff</li></ul></div>
</div>
<div><h2 class="jobSectionHeader">QUALIFICATIONS</h2>

JOB REQUIREMENTS 
Minimum Education and Experience:
<ul>
<li>High School Diploma or GED required</li>
<li>2 years of experience as a Team Lead</li>
<li>Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following: 
1. Excellent oral and written communication skills 
2. Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance 
3. Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives 
4. Successful completion of two management level interview 
5. Time management skills and computer proficiency 
6. Objectivity, professionalism, and maturity 
7. Flexibility and demonstrated ability to adapt well in a changing environment</li>
</ul>
<div>Preferred (Not required): 
<ul><li>Bachelor&rsquo;s degree desirable</li></ul></div>
<div>
Licenses and/or Certifications: 
<ul><li>None</li></ul></div>
<div>
Knowledge, Skills and Abilities: 
<ul><li>Excellent oral and written communication skills</li><li>Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance</li><li>Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives</li><li>Time management skills and computer proficiency</li><li>Objectivity, professionalism and maturity</li><li>Flexibility and demonstrated ability to adapt well in a changing environment</li><li>Previous sales experience preferred</li></ul></div>
<div>
Work Environment: 
<ul><li>Running day to day operations-100% (Of this time, 20% is devoted to administrative duties, 20% to client related activities such as calibration sessions, project planning, etc., and 60% to the development of Customer Care Consultants).</li></ul></div>
<div>
Physical Demands: 
<ul><li>None</li></ul></div>

If you are interested, please send us your CV in English. 
 
Applications will be processed in strict confidentiality. 
 
Only short-listed candidates will be contacted. 
 
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.</div></div>

Team Manager Customer Experience

Sanofi

<div>
 
 Job Title:
 
 Customer Experience Partner - CXP
 
 
 
 Hiring Manager:
 
 Commercial Lead
 
 
 
 Location:
 
 Cairo (Maadi / Shobra)
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Autonomously accountable for territory level business performance
 </li>
 <li>
 Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI&rsquo;s products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
 </li>
 <li>
 Implementing the company&rsquo;s strategy, policies and demonstrating broaden Play to Win mindset within teams.
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 
 Manage great customer experience:
 
 
 
 <ul>
 <li>
 Ensure the understanding and execution of the relevant Customer Journey &amp;
 </li>
 <li>
 Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life&rsquo;s and needs,
 </li>
 <li>
 OCCP planning respecting customer persona individualization.
 </li>
 <li>
 Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
 
 
 </li>
 </ul>
 Superpower: One CXP as digital, scientist, navigator, WoW &amp; Social Specialist per Area/Squad
 
 
 
 Performance and Business Acumen
 
 
 
 <ul>
 <li>
 Self-responsible for individual target activities and sales performance.
 </li>
 <li>
 Hold the shared responsibility of Squad performance.
 </li>
 <li>
 Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
 
 
 </li>
 </ul>
 
 Support And Promote Company&rsquo;s Products Value And Image
 
 
 
 <ul>
 <li>
 Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
 </li>
 <li>
 Differentiate value of SANOFI brands against competitors by understanding customer&rsquo;s medical diagnosis and utilizing digital tools as required by the company in a timely manner.
 </li>
 <li>
 Regularly conduct qualitative customer feedback, competitors&rsquo; activities, ongoing market trends and product&rsquo;s performance reports.
 </li>
 <li>
 Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company&rsquo;s business.
 
 
 </li>
 </ul>
 
 Facilitate &amp; Sustain access of Sanofi Products
 
 
 
 <ul>
 <li>
 Expand SANOFI business with all lines &amp; functions.
 </li>
 <li>
 Anticipate future changes, risks &amp; opportunities affecting Sanofi&rsquo;s position &amp; communicate them across teams.
 </li>
 <li>
 Collaboration with GBUs &amp; functions e.g.: PHI/UHI/NHI/OSF to expand own business.
 </li>
 <li>
 Seek/expand new opportunity/new channels for the portfolio.
 
 
 </li>
 </ul>
 
 Team Player
 
 
 
 <ul>
 <li>
 Engage in the Squad performance and initiatives.
 </li>
 <li>
 Collaborative mindset to support the colleague CXPs improvement.
 </li>
 <li>
 Takes initiative &amp; leverages network, academics, digital or innovate ways outside his\her own area to create learning opportunities.
 </li>
 <li>
 Create networks outside of own team.
 
 
 </li>
 </ul>
 
 Health Safety And Environment Responsibilities
 
 
 
 <ul>
 <li>
 Comply with company procedures and current regulations on hygiene and safety.
 </li>
 <li>
 Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
 </li>
 <li>
 Promote and follow the HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
 </li>
 <li>
 Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
 </li>
 <li>
 Follow the company&rsquo;s road safety program.
 </li>
 <li>
 Attend HSE training.
 </li>
 <li>
 Promptly report to your manager any dangerous conditions of which you become aware.
 </li>
 <li>
 Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
 </li>
 <li>
 Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
 </li>
 <li>
 Retain vehicle maintenance records and submit data as requested.
 </li>
 <li>
 Completion of assigned HSE trainings within the due date.
 
 
 </li>
 </ul>
 
 Other Responsibility
 
 
 
 <ul>
 <li>
 Perform other duties as assigned.
 </li>
 <li>
 Respect of company&rsquo;s values, code of ethics and social charter.
 </li>
 <li>
 Respect of personal data protection charter.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 
 Language skil
 
 
 ls
 
 
 :
 
 
 
 <ul>
 <li>
 High level of English proficiency and communication skill
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 University Graduate with medical background.
 
 
 </li>
 </ul>
 
 Experience &amp; Knowledge
 
 
 
 <ul>
 <li>
 Proven track record in achieving sales results and account management.
 </li>
 <li>
 High level understanding of GTM operation and capability.
 
 
 </li>
 </ul>
 
 Capabilities In Line With CFT (Customer Field Transformation) Competency
 
 
 
 <ul>
 <li>
 Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience.
 </li>
 <li>
 Understanding and demonstrating value of products and services
 </li>
 <li>
 Orchestrating and executing customer Multi Channel Engagement strategy.
 </li>
 <li>
 Segmentation and Go-to-Market Strategy understanding.
 </li>
 <li>
 Utilising customer insights for planning and execution.
 </li>
 <li>
 Collecting customer insights
 </li>
 <li>
 Applying Digital Capabilities to Business Solutions.
 </li>
 <li>
 Facilitating and sustaining access to Sanofi products and services for planning and execution
 
 
 </li>
 </ul>
 
 Mindset &amp; attitude
 
 
 
 <ul>
 <li>
 Collaborative team player &amp; networker (entrepreneurial)
 </li>
 <li>
 thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
 </li>
 <li>
 Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
 </li>
 <li>
 Autonomous: Self-organized to develop new competency and capability for GTM transformation
 
 
 </li>
 </ul>
 
 Take the Lead Values
 
 
 
 
 Aim Higher
 
 
 
 
 Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.
 
 
 
 
 Act for Patients
 
 
 
 
 Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients.
 
 
 
 
 Be Bold
 
 
 
 
 Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.
 
 
 
 
 Lead Together
 
 
 
 
 Build trust and collaborate openly on our shared goals, celebrate collective pltake s and foster a sense of belonging
 
 
 
 
 Pursue
 
 
 Progress
 
 .
 
 Discover
 
 
 Extraordinary
 
 .
 
 
 Progress doesn&rsquo;t happen without people &ndash; people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let&rsquo;s pursue progress. And let&rsquo;s discover extraordinary together.
 
 
 At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 
 
 Watch &lsquo;One day at Sanofi&rsquo; and check out our Diversity Equity and Inclusion initiatives at sanofi.com!
 
 
 null
 
 Pursue
 
 
 Progress
 
 .
 
 Discover
 
 
 Extraordinary
 
 .
 
 
 Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what&rsquo;s never-been-done-before. You&rsquo;ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people&rsquo;s lives? Let&rsquo;s Pursue Progress and Discover Extraordinary &ndash; together.
 
 
 At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
</div>

Customer Experience Partner

Search 10000+ Customer experience leader jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 customer experience leader jobs NEAR_ME

Director Customer Experience

Director Customer Experience

Customer Experience Manager

Group Manager - Customer Success

Customer Experience Senior Manager - Personalization

Team Manager Customer Experience

Customer Experience Partner