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customer success manager (individual contributor) Jobs in Istanbul Turkey

customer success manager (individual contributor)

customer experience manager

Samsung Electronics

<div>
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
 </li>
 <li>
 Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
 </li>
 <li>
 Guiding Vendors to be aligned with the Samsung Quality Culture
 </li>
 <li>
 Supporting system implementation tasks and task tracking
 </li>
 <li>
 Collecting and analyzing Call Center data and detect areas of improvements
 </li>
 <li>
 Budget management and follow-up of the Call Center
 </li>
 <li>
 Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
 </li>
 <li>
 Sharing the reports on the performance and target success of the Call Center with the senior management
 </li>
 <li>
 To make suggestions for improvement of end-to-end service quality
 </li>
 <li>
 Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
 </li>
 <li>
 Ensuring Customer Satisfaction
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree is a must
 </li>
 <li>
 At least 8 years of experience in call center management, consumer electronics sector is a plus
 </li>
 <li>
 Call center technologies and CRM/Voice infrastructure system implementation is a plus
 </li>
 <li>
 Experience in call center quality improvement operations is a plus
 </li>
 <li>
 Experienced in team management, performance monitoring, process development/improvement
 </li>
 <li>
 Able to analyze data and have high reporting &amp; presentation skills
 </li>
 <li>
 Adopting customer and solution-oriented working as a principle
 </li>
 <li>
 Fluency in English is a must
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

Turkcell

<div>
 
 Turkcell olarak yeteneklerimize e&scedil;siz insan deneyimi ya&scedil;atarak, de&gbreve;er yaratan s&uuml;rd&uuml;r&uuml;lebilir bir organizasyon in&scedil;a etmeyi ve i&scedil;veren markam&inodot;z&inodot; zirveye ta&scedil;&inodot;may&inodot; hedefliyoruz. Bu hedef do&gbreve;rultusunda benimsedi&gbreve;imiz de&gbreve;erlerimizi i&scedil; yap&inodot;&scedil; bi&ccedil;imlerimize yans&inodot;t&inodot;yoruz.
 
 
 
 
 
 
 
 Turkcell&rsquo;de Neye De&gbreve;er Veriyoruz?
 
 
 
 
 
 &Idot;nsan Odakl&inodot;l&inodot;k:
 
 E&scedil;siz insan deneyimi olu&scedil;turmak amac&inodot;yla uygulamalar&inodot;m&inodot;z&inodot;n merkezinde insan&inodot; konumluyor, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyelini en &uuml;st d&uuml;zeye &ccedil;&inodot;karmay&inodot; ve onlar&inodot;n yeteneklerini geli&scedil;tirmeyi hedefliyoruz.
 
 
 
 Yenilik:
 
 &Idot;nsanlar&inodot;n hayat&inodot;nda fark yaratan yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retmek, fikir ve teknolojileri ke&scedil;fetmek i&ccedil;in tutkulu bir &scedil;ekilde &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🚀
 
 
 
 
 M&uuml;kemmellik:
 
 Dahil oldu&gbreve;umuz ve temas etti&gbreve;imiz her noktada m&uuml;kemmelliyeti hedefliyor, kendimize y&uuml;ksek standartlar belirliyor, ola&gbreve;an&uuml;st&uuml; sonu&ccedil;lar elde ediyoruz.
 
 🎯👌🏼
 
 
 
 
 &Idot;&scedil; Birli&gbreve;i:
 
 Ba&scedil;ar&inodot;n&inodot;n anahtar&inodot; olarak birlikte &ccedil;al&inodot;&scedil;may&inodot;, sayg&inodot; ve &scedil;effafl&inodot;k k&uuml;lt&uuml;r&uuml;n&uuml; te&scedil;vik ediyoruz. 👥🔗🧩
 
 
 
 M&uuml;&scedil;teri Odakl&inodot;l&inodot;k:
 
 M&uuml;&scedil;terilerimizin ihtiya&ccedil;lar&inodot;n&inodot; merkeze koyarak ola&gbreve;an&uuml;st&uuml; m&uuml;&scedil;teri deneyimleri sunmay&inodot; hedefliyoruz. 🤝🖇️
 
 
 
 S&uuml;rd&uuml;r&uuml;lebilirlik:
 
 M&uuml;&scedil;terilerimiz, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z ve d&uuml;nyam&inodot;z i&ccedil;in s&uuml;rd&uuml;r&uuml;lebilir bir gelecek amac&inodot;yla &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🌍
 
 
 
 
 
 
 
 
 Ne Bekliyoruz?
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans veya &uuml;st&uuml; b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 S&ouml;zl&uuml; ve yaz&inodot;l&inodot; ileti&scedil;im becerileri kuvvetli olan,
 </li>
 <li>
 &Idot;yi derecede (yaz&inodot;l&inodot;/s&ouml;zl&uuml;) &Idot;ngilizce bilgisi olan,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi konusunda bilgi sahibi,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, problem &ccedil;&ouml;zme yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi trendlerini ve teknolojilerini takip eden,
 </li>
 <li>
 Journey ve s&uuml;re&ccedil; tasar&inodot;m&inodot; konusunda &ccedil;al&inodot;&scedil;m&inodot;&scedil; veya bu konulara ilgisi olan,
 </li>
 <li>
 &Ccedil;oklu partilerle &ccedil;al&inodot;&scedil;ma ve proje y&ouml;netme kabiliyeti olan,
 </li>
 <li>
 Organizasyonel ve liderlik becerileri y&uuml;ksek,
 </li>
 <li>
 Sunum ve m&uuml;zakere becerileri y&uuml;ksek,
 </li>
 <li>
 Etkili ileti&scedil;im ve ikna becerilerine sahip, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 M&uuml;&scedil;teri odakl&inodot; d&uuml;&scedil;&uuml;nebilen, yarat&inodot;c&inodot;, bireysel motivasyonu y&uuml;ksek ve sonu&ccedil; odakl&inodot;,
 </li>
 <li>
 &Idot;nisiyatif alma becerisine sahip, proaktif ve inovatif yakla&scedil;&inodot;m sergileyebilen.
 </li>
 </ul>
 
 
 
 
 
 NOT: Bu pozisyon, y&ouml;netsel bir pozisyon de&gbreve;ildir.
 
 
 
 
 
 
 
 
 Turkcell&rsquo;de Kurumsal M&uuml;&scedil;teri Deneyimi K&inodot;demli Uzman&inodot; Rol&uuml; Ne Yapar?
 
 
 
 <ul>
 <li>
 Yapay zeka ve analitik yetkinlikler ile m&uuml;&scedil;teri deneyimi ve dijital d&ouml;n&uuml;&scedil;&uuml;m projelerinin y&ouml;netimini ger&ccedil;ekle&scedil;tirir.
 </li>
 <li>
 M&uuml;&scedil;teri Deneyiminde sekt&ouml;rel ve d&uuml;nya genelindeki yeni yakla&scedil;&inodot;mlar&inodot; ve teknolojileri takip eder.
 </li>
 <li>
 Design Thinking metodunu da kullanarak, journey baz&inodot;nda deneyim tasar&inodot;m&inodot;, haritaland&inodot;rma yapar.
 </li>
 <li>
 T&uuml;m kanallar&inodot;m&inodot;za gelen m&uuml;&scedil;teri &scedil;ikayetlerinin y&ouml;netim stratejisini belirler ve takip eder.
 </li>
 <li>
 M&uuml;&scedil;terimize temas edecek her lansman &ouml;ncesi, ilgili partilerle (sat&inodot;&scedil;, pazarlama, finans, hukuk &ndash; reg&uuml;lasyon) birlikte &ccedil;al&inodot;&scedil;arak deneyimi tasarlar,
 </li>
 <li>
 Deneyim tasar&inodot;m&inodot; yaparken, &scedil;irketimizin ana odaklar&inodot;ndan olan dijitalle&scedil;me stratejisine uygun olarak, m&uuml;&scedil;terilerimizin dijital uygulamalar&inodot;m&inodot;za y&ouml;nlenebilmelerini sa&gbreve;layacak d&uuml;zenlemeler yapar.
 </li>
 <li>
 Yeni teknolojik &ccedil;&ouml;z&uuml;mlere girdi sa&gbreve;lamak ve bunlar&inodot; g&uuml;nl&uuml;k uygulamalara entegre etmek i&ccedil;in teknoloji ekipleri ile yak&inodot;n &ccedil;al&inodot;&scedil;&inodot;r.
 </li>
 <li>
 Omnichannel CX stratejilerimize uygun &scedil;ekilde y&ouml;netti&gbreve;i s&uuml;recin etkilili&gbreve;ini artt&inodot;r&inodot;r.
 </li>
 <li>
 M&uuml;&scedil;terinin sesinin b&uuml;t&uuml;nsel olarak incelenmesi, u&ccedil;tan uca m&uuml;&scedil;teri deneyimi sa&gbreve;lamak i&ccedil;in t&uuml;m temas noktalar&inodot;n&inodot; irdeleyerek ihtiya&ccedil; duyulan aksiyonlar&inodot;n stratejisini belirler.
 </li>
 <li>
 M&uuml;&scedil;teri yolculu&gbreve;u i&ccedil; g&ouml;r&uuml;leriyle uyumlu olarak yenilik&ccedil;i kanal ve self servis &ccedil;&ouml;z&uuml;mleri &uuml;retir.
 </li>
 <li>
 M&uuml;&scedil;terilerimiz i&ccedil;in olu&scedil;turulan ad&inodot;mlar&inodot;n ve/veya olaylar&inodot;n kapsaml&inodot; bir &scedil;ekilde izlenmesini sa&gbreve;layabilmek i&ccedil;in gerekli olan sistemlerin ve performans g&ouml;stergelerinin olu&scedil;turulmas&inodot;n&inodot; sa&gbreve;lar.
 </li>
 <li>
 M&uuml;&scedil;teri Deneyiminin evrensel KPI&rsquo;lar&inodot;n&inodot;n d&uuml;zenli olarak takibini yapmak,
 </li>
 <li>
 Deneyimin kanal boyutunda bilgilendirmelerin zaman&inodot;nda ve eksiksiz yap&inodot;lmas&inodot;, scriptlerin haz&inodot;rlanmas&inodot;, yaz&inodot;l&inodot; bilgilendirmelerin (sms, push gibi) i&ccedil;eri&gbreve;ini olu&scedil;turulmas&inodot; ve do&gbreve;ru i&scedil;in do&gbreve;ru kanalda y&ouml;netilmesi i&ccedil;in gereken altyap&inodot;lar&inodot; haz&inodot;rlamak,
 </li>
 <li>
 Sekt&ouml;r&uuml;m&uuml;z&uuml;n D&uuml;zenleyici ve Denetleyici Kurumunun (BTK) esas ve y&ouml;netmeliklerine tam uyum sa&gbreve;layan deneyim aksiyonlar&inodot;n&inodot; almak.
 </li>
 </ul>
 
 
 
 
 
 
 Yan Haklar ve Faydalar
 
 
 
 
 Ekibimizin bir &uuml;yesi olarak, rekabet&ccedil;i bir &uuml;cret, esnek &ccedil;al&inodot;&scedil;ma d&uuml;zenlemeleri, kariyer geli&scedil;imi ve ilerleme f&inodot;rsatlar&inodot; gibi bir dizi yan hak ve fayda ile bulu&scedil;ma f&inodot;rsat&inodot; yakalayacaks&inodot;n. Detaylara "https://bit.ly/TurkcellTKusagi&rsquo;&rsquo; &uuml;zerinden ula&scedil;abilirsin. 🎁▶️
 
 
 
 
 
 
 *Turkcell bir e&scedil;it f&inodot;rsat i&scedil;verenidir ve &inodot;rka, renge, dine, cinsiyete, ulusal k&ouml;kene, etnik k&ouml;kene, ya&scedil;a, fiziksel g&ouml;r&uuml;n&uuml;&scedil;e veya duruma, medeni durumuna, askerlik durumuna bak&inodot;lmaks&inodot;z&inodot;n, t&uuml;m nitelikli ba&scedil;vuru sahiplerini istihdam i&ccedil;in de&gbreve;erlendirmeye al&inodot;r.
 
 
</div>

CUSTOMER EXPERIENCE MANAGER

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Apple

Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you&rsquo;re a master of them all. In the store&rsquo;s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers. 
 
Description 
As a Manager, you&rsquo;re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. 
 
Preferred Qualifications 
You have demonstrated leadership ability with proven experience in a customer-facing sales setting. 
Cross-industry experience is welcome. 
You have a passion for learning about Apple technology and products. 
You read, write and speak English fluently. 
You are flexible with your schedule. Your work hours will be based on business needs. 
 
Minimum Qualifications 
Proven ability to drive amazing customer experiences - and results - through team development. 
Experience with diplomatically managing multiple commitments to customers, staff, and operations. 
Ability to adapt to challenges while remaining calm in a constantly changing retail environment. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Manager

flexigo

<div>
 
 Eager to join a dynamic and quickly expanding startup that is provides a key missing piece to today&rsquo;s evolving mobility ecosystem? Are you a self-starter with experience in deployment of software platforms and ensuring success of corporate customers? flexigo is seeking a Customer Success Manager to help launch our unique suite of digitized mobility solutions that are creating an ecosystem of sustainable mobility for customers across the US. Join flexigo and together let's extend our footprint of our innovative technology further to fulfill our vision of being the best mobility-tech company in the world.
 
 
 
 
 
 Our platform is a SaaS platfrom for corporate and campus mobility and is inclusive of a best-in-class analytics engine, fixed-route and dynamically-routed shuttles, vanpool and carpool solutions for the commute, as well as closed-loop carshare, bike and scooter share, and chauffeured and rideshare solutions for intraday mobility, all offered via a rider mobile app, a web-based administrator portal, and a proprietary driver mobile app. In combination with flexigo&rsquo;s robust planning and automated reporting tools, the solutions offered are the most complete and elegant available in the market.
 
 
 
 
 
 flexigo has been operating in Europe for over 5 years, serving over 50k riders on a daily basis. It has been operational in the US since 2021 serving leading Fortune 500 corporations and their employees. Technological depth and operational experience in Europe makes flexigo one of the fastest growing mobility technology providers.
 
 
 
 
 
 As the Customer Success Manager, you are expected to help enable successful customer experiences that lead to growth. Along with outstanding customer management experience, you have a passion for new mobility &amp; transportation technologies and innovative business solutions. This is a very entrepreneurial role and will also involve close collaboration with our software and operations teams.
 
 
 
 
 
 The ideal candidate should have experience in deployment, customer onboarding and support of SaaS software solutions and possess exceptional communication, EQ, analytical and problem-solving skills, and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues.
 
 
 
 
 
 We are seeking a self-starter who is highly collaborative and has experience working in a customer facing role in an Engineering- or Product-led organization, ideally with a strong understanding of corporate mobility and optimized transportation services. Above all, we are looking for someone who has a proven ability to hustle, get things done, and creatively solve problems.
 
 
 
 
 
 
 Preferred skills and background:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in customer success, presales engineering or similar role in support of software solutions and services deployment
 </li>
 <li>
 Strong problem solving and analytical skills
 </li>
 <li>
 Experienced in technical requirement analysis
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Innovative, customer and solution oriented, open to new ideas
 </li>
 <li>
 Passionate about technology and transportation
 </li>
 <li>
 Team player, highly capable of coordination, cooperation, and collaboration
 </li>
 <li>
 Hungry to learn everything!
 </li>
 <li>
 Excellent interpersonal communication and negotiation skills
 </li>
 </ul>
 
 
 
 
 
 What you will do:
 
 
 
 
 
 
 During the sales process:
 
 <ul>
 <li>
 Providing demonstrations of the platfrom solutions to the customer
 </li>
 <li>
 Managing demo and PoC processes to ensure customer satisfaction
 </li>
 <li>
 Be customer oriented, not a sales-first approach
 </li>
 </ul>
 
 After the sales process:
 
 <ul>
 <li>
 Onboarding customers by means of training and initial technical assistance
 </li>
 <li>
 Coordinating sales and operations teams throughout the process
 </li>
 <li>
 Make regular customer visits and provide solutions by detailed need analysis
 </li>
 <li>
 Maximize the benefit from the service that flexigo customers who use our services and products
 </li>
 </ul>
 
 At all times:
 
 <ul>
 <li>
 Initiate outreach to internal teams regarding technical problems and new feature requests from customers to provide timely and impactful solutions
 </li>
 <li>
 Use CRM software to follow your own customers&rsquo; satisfaction, usage, and technical support processes, and to anticipate potential risks so that you can take proactive actions to sustain your customers&rsquo; satisfaction
 </li>
 <li>
 Follow developments in transportation technology fields
 </li>
 </ul>
 
 
 
 
 
 What we will provide:
 
 
 
 
 
 <ul>
 <li>
 In depth training on all aspects of our solutions
 </li>
 <li>
 Collaborative team environment
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Paid days off
 </li>
 <li>
 Insurance coverage, including health, dental, vision, and basic life
 </li>
 </ul>
 
 
 
 
 Joining flexigo means being part of a team that celebrates diversity, supports inclusiveness and encourages individual expression. You will find yourself surrounded by talented people who are passionate about what they do and who feel empowered and trusted to take ownership in their roles. We are growing quickly in a challenging industry, which means we need to make smart decisions, work as a team, and execute at high speed. We strive to create agile, adaptive, and supportive work environment every day, with an aim to grow with people who share these values. As part of flexigo, every day is a new chance for you to make an impact and help us, our partners and the planet be better than we were yesterday.
 
</div>

Customer Success Manager

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

THE/STUDIO

<div>
 
 Open&nbsp;to&nbsp;candidates&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world!
 
 
 
 
 
 👋&nbsp;About&nbsp;Us
 
 
 
 At&nbsp;THE/STUDIO,&nbsp;our&nbsp;vision&nbsp;is&nbsp;to&nbsp;empower&nbsp;individuals,&nbsp;regardless&nbsp;of&nbsp;their&nbsp;expertise,&nbsp;to&nbsp;unleash&nbsp;their&nbsp;creativity&nbsp;and&nbsp;bring&nbsp;their&nbsp;unique&nbsp;ideas&nbsp;to&nbsp;life&nbsp;through&nbsp;the&nbsp;production&nbsp;of&nbsp;custom&nbsp;products.&nbsp;We&nbsp;are&nbsp;committed&nbsp;to&nbsp;delivering&nbsp;top-quality&nbsp;customized&nbsp;products&nbsp;that&nbsp;not&nbsp;only&nbsp;exceed&nbsp;expectations&nbsp;but&nbsp;also&nbsp;provide&nbsp;a&nbsp;seamless&nbsp;and&nbsp;awe-inspiring&nbsp;experience&nbsp;via&nbsp;our&nbsp;exceptional&nbsp;team&nbsp;and&nbsp;AI-integrated&nbsp;systems.&nbsp;By&nbsp;shouldering&nbsp;the&nbsp;manufacturing&nbsp;burdens,&nbsp;we&nbsp;liberate&nbsp;our&nbsp;customers&nbsp;to&nbsp;focus&nbsp;on&nbsp;their&nbsp;true&nbsp;passions,&nbsp;driving&nbsp;them&nbsp;towards&nbsp;remarkable&nbsp;success&nbsp;and&nbsp;fulfillment.&nbsp;Together,&nbsp;we&nbsp;turn&nbsp;dreams&nbsp;into&nbsp;tangible&nbsp;realities&nbsp;and&nbsp;shape&nbsp;a&nbsp;world&nbsp;where&nbsp;creativity&nbsp;knows&nbsp;no&nbsp;bounds.
 
 
 Our&nbsp;headquarters&nbsp;are&nbsp;in&nbsp;Los&nbsp;Angeles,&nbsp;California,&nbsp;but&nbsp;we&nbsp;are&nbsp;a&nbsp;truly&nbsp;global&nbsp;company&nbsp;with&nbsp;team-members&nbsp;across&nbsp;the&nbsp;U.S.,&nbsp;Europe,&nbsp;South&nbsp;America,&nbsp;Africa,&nbsp;and&nbsp;Asia/Pacific.&nbsp;We&nbsp;have&nbsp;gone&nbsp;to&nbsp;a&nbsp;fully&nbsp;remote&nbsp;working&nbsp;platform&nbsp;so&nbsp;that&nbsp;we&nbsp;can&nbsp;attract&nbsp;the&nbsp;world&rsquo;s&nbsp;best&nbsp;talent.
 
 
 All&nbsp;roles&nbsp;at&nbsp;THE/STUDIO&nbsp;are&nbsp;100%&nbsp;remote&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world,&nbsp;as&nbsp;long&nbsp;as&nbsp;you&nbsp;have&nbsp;all&nbsp;your&nbsp;tools&nbsp;and&nbsp;a&nbsp;fast,&nbsp;stable&nbsp;internet&nbsp;connection!
 
 
 We&nbsp;know&nbsp;that&nbsp;some&nbsp;applicants&nbsp;will&nbsp;not&nbsp;meet&nbsp;all&nbsp;the&nbsp;requirements,&nbsp;so&nbsp;we&nbsp;encourage&nbsp;you&nbsp;to&nbsp;apply&nbsp;anyway&nbsp;so&nbsp;we&nbsp;can&nbsp;determine&nbsp;if&nbsp;something&nbsp;else&nbsp;might&nbsp;be&nbsp;a&nbsp;good&nbsp;fit!
 
 
 
 
 
 💻&nbsp;The&nbsp;Role
 
 
 
 &nbsp;We&rsquo;re&nbsp;looking&nbsp;for&nbsp;a&nbsp;Customer&nbsp;Success&nbsp;Manager&nbsp;to&nbsp;own&nbsp;the&nbsp;post-sale&nbsp;relationship&nbsp;and&nbsp;ensure&nbsp;customers&nbsp;achieve&nbsp;meaningful&nbsp;outcomes&nbsp;on&nbsp;our&nbsp;product&nbsp;development&nbsp;and&nbsp;manufacturing&nbsp;platform.&nbsp;This&nbsp;role&nbsp;manages&nbsp;multiple&nbsp;accounts,&nbsp;drives&nbsp;adoption,&nbsp;identifies&nbsp;revenue&nbsp;opportunities,&nbsp;and&nbsp;ensures&nbsp;customers&nbsp;stay&nbsp;engaged&nbsp;and&nbsp;successful.
 
 
 The&nbsp;ideal&nbsp;candidate&nbsp;has&nbsp;a&nbsp;startup&nbsp;mindset,&nbsp;is&nbsp;high&nbsp;energy,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;combines&nbsp;a&nbsp;data-driven&nbsp;approach&nbsp;with&nbsp;strong&nbsp;relationship-building&nbsp;skills.&nbsp;You&nbsp;will&nbsp;work&nbsp;autonomously&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;individual&nbsp;contributor&nbsp;who&nbsp;operates&nbsp;with&nbsp;urgency&nbsp;and&nbsp;clear&nbsp;ownership.
 
 
 
 
 
 🎯&nbsp;What&nbsp;You&rsquo;ll&nbsp;Do
 
 
 <ul>
 <li>
 
 Manage&nbsp;and&nbsp;grow&nbsp;a&nbsp;portfolio&nbsp;of&nbsp;SMB&nbsp;and&nbsp;mid-market&nbsp;customer&nbsp;accounts.
 
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 <li>
 
 Ensure&nbsp;customers&nbsp;achieve&nbsp;their&nbsp;goals&nbsp;and&nbsp;adopt&nbsp;the&nbsp;platform&nbsp;successfully.
 
 </li>
 <li>
 
 Monitor&nbsp;account&nbsp;health,&nbsp;customer&nbsp;activity,&nbsp;and&nbsp;production&nbsp;performance&nbsp;through&nbsp;CRM&nbsp;and&nbsp;internal&nbsp;dashboards.
 
 </li>
 <li>
 
 Conduct&nbsp;check-ins,&nbsp;business&nbsp;reviews,&nbsp;follow-ups,&nbsp;and&nbsp;renewal&nbsp;conversations.
 
 </li>
 <li>
 
 Identify&nbsp;upsell,&nbsp;cross-sell,&nbsp;monetization,&nbsp;and&nbsp;expansion&nbsp;opportunities.
 
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 <li>
 
 Gather&nbsp;customer&nbsp;feedback&nbsp;on&nbsp;product&nbsp;experience&nbsp;and&nbsp;production&nbsp;processes&nbsp;and&nbsp;share&nbsp;insights&nbsp;with&nbsp;Product,&nbsp;Sourcing,&nbsp;and&nbsp;Sales.
 
 </li>
 <li>
 
 Proactively&nbsp;identify&nbsp;risks,&nbsp;resolve&nbsp;blockers,&nbsp;and&nbsp;support&nbsp;customers&nbsp;through&nbsp;the&nbsp;product&nbsp;development&nbsp;journey.
 
 </li>
 <li>
 
 Maintain&nbsp;clean,&nbsp;organized&nbsp;documentation&nbsp;and&nbsp;account&nbsp;notes&nbsp;in&nbsp;HubSpot.
 
 </li>
 <li>
 
 Provide&nbsp;recurring&nbsp;insights&nbsp;and&nbsp;recommendations&nbsp;to&nbsp;improve&nbsp;customer&nbsp;workflows&nbsp;and&nbsp;internal&nbsp;processes.
 
 </li>
 </ul>
 
 
 
 
 🧩&nbsp;What&nbsp;We&rsquo;re&nbsp;Looking&nbsp;For
 
 
 <ul>
 <li>
 
 3+&nbsp;years&nbsp;of&nbsp;Customer&nbsp;Success,&nbsp;Account&nbsp;Management,&nbsp;or&nbsp;other&nbsp;client-facing&nbsp;experience.
 
 </li>
 <li>
 
 Strong&nbsp;CRM&nbsp;experience;&nbsp;comfortable&nbsp;using&nbsp;data&nbsp;to&nbsp;guide&nbsp;decisions&nbsp;and&nbsp;actions.
 
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 Highly&nbsp;organized&nbsp;and&nbsp;able&nbsp;to&nbsp;manage&nbsp;multiple&nbsp;accounts&nbsp;simultaneously.
 
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 Outcome-oriented,&nbsp;data-driven,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;results-focused.
 
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 Excellent&nbsp;English&nbsp;communication&nbsp;and&nbsp;relationship-building&nbsp;skills&nbsp;(C2).
 
 </li>
 <li>
 
 Fast&nbsp;learner&nbsp;with&nbsp;strong&nbsp;attention&nbsp;to&nbsp;detail.
 
 </li>
 <li>
 
 Market&nbsp;knowledge&nbsp;(e-commerce,&nbsp;manufacturing,&nbsp;product&nbsp;development,&nbsp;or&nbsp;related&nbsp;industries)&nbsp;is&nbsp;a&nbsp;plus.
 
 </li>
 <li>
 
 Startup&nbsp;experience&nbsp;or&nbsp;a&nbsp;startup-style&nbsp;mindset&nbsp;is&nbsp;strongly&nbsp;preferred.
 
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 <li>
 
 Comfortable&nbsp;working&nbsp;independently&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;IC.
 
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 </ul>
 
 
 
 
 💡THE/STUDIO&rsquo;s&nbsp;Company&nbsp;Values
 
 
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 <li>
 
 Intellectually&nbsp;curious&nbsp;-&nbsp;possesses&nbsp;a&nbsp;natural&nbsp;disposition&nbsp;and&nbsp;comfort&nbsp;to&nbsp;ask&nbsp;questions,&nbsp;challenge&nbsp;the&nbsp;status&nbsp;quo,&nbsp;and&nbsp;a&nbsp;desire&nbsp;to&nbsp;&lsquo;get&nbsp;to&nbsp;the&nbsp;bottom&nbsp;of&nbsp;things&rsquo;&nbsp;if&nbsp;they&nbsp;see&nbsp;something&nbsp;not&nbsp;quite&nbsp;right
 
 </li>
 <li>
 
 Self-motivated&nbsp;with&nbsp;a&nbsp;meaningful&nbsp;reason&nbsp;to&nbsp;deliver&nbsp;excellence
 
 </li>
 <li>
 
 Good&nbsp;communication&nbsp;skills&nbsp;that&nbsp;enhance&nbsp;collaboration,&nbsp;minimize&nbsp;misunderstandings,&nbsp;and&nbsp;at&nbsp;a&nbsp;frequency&nbsp;that&nbsp;is&nbsp;appropriate&nbsp;for&nbsp;a&nbsp;remote&nbsp;team
 
 </li>
 <li>
 
 Radical&nbsp;candor&nbsp;-&nbsp;Coachable,&nbsp;accepting&nbsp;of&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;and&nbsp;willing&nbsp;to&nbsp;provide&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;where&nbsp;applicable
 
 </li>
 <li>
 
 Operates&nbsp;with&nbsp;a&nbsp;level&nbsp;of&nbsp;urgency&nbsp;-&nbsp;values&nbsp;immediate&nbsp;action&nbsp;where&nbsp;prudent,&nbsp;enables&nbsp;quick&nbsp;decision-making,&nbsp;swift&nbsp;problem-solving,&nbsp;and&nbsp;seizing&nbsp;opportunities&nbsp;in&nbsp;a&nbsp;dynamic&nbsp;business&nbsp;environment
 
 </li>
 <li>
 
 Natural&nbsp;customer&nbsp;centricity&nbsp;-&nbsp;has&nbsp;an&nbsp;affinity&nbsp;to&nbsp;always&nbsp;start&nbsp;their&nbsp;train&nbsp;of&nbsp;thought&nbsp;or&nbsp;analysis&nbsp;with&nbsp;the&nbsp;customer&rsquo;s&nbsp;perspective,&nbsp;bias&nbsp;towards&nbsp;talking&nbsp;to&nbsp;the&nbsp;customer&nbsp;to&nbsp;understand&nbsp;them
 
 </li>
 <li>
 
 Results-driven&nbsp;-&nbsp;focuses&nbsp;on&nbsp;achieving&nbsp;and&nbsp;exceeding&nbsp;measurable&nbsp;objectives
 
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 🔎&nbsp;Our&nbsp;Typical&nbsp;Hiring&nbsp;Process
 
 
 <ol>
 <li>
 
 Submit&nbsp;an&nbsp;application.&nbsp;IMPORTANT:&nbsp;Please&nbsp;submit&nbsp;your&nbsp;resume/CV&nbsp;in&nbsp;English
 
 </li>
 <li>
 
 Video&nbsp;Assessment
 
 </li>
 <li>
 
 Hiring&nbsp;Manager&nbsp;Interview
 
 </li>
 <li>
 
 CEO&nbsp;Interview
 
 </li>
 <li>
 
 Assessment/Case&nbsp;Study&nbsp;-&nbsp;if&nbsp;applicable
 
 </li>
 <li>
 
 Reference&nbsp;Check
 
 </li>
 </ol>
 
 
 
 Note&nbsp;that&nbsp;every&nbsp;role&nbsp;is&nbsp;different,&nbsp;so&nbsp;the&nbsp;process&nbsp;may&nbsp;vary&nbsp;depending&nbsp;on&nbsp;the&nbsp;requirements&nbsp;of&nbsp;the&nbsp;role.&nbsp;Regardless&nbsp;of&nbsp;the&nbsp;result,&nbsp;we&nbsp;always&nbsp;inform&nbsp;candidates&nbsp;via&nbsp;email.
 
 
 At&nbsp;THE/STUDIO,&nbsp;we&nbsp;know&nbsp;that&nbsp;our&nbsp;Company's&nbsp;strength&nbsp;lies&nbsp;in&nbsp;the&nbsp;diversity&nbsp;of&nbsp;our&nbsp;team.&nbsp;THE/STUDIO&nbsp;is&nbsp;an&nbsp;Equal&nbsp;Opportunity&nbsp;Employer&nbsp;and&nbsp;we&nbsp;welcome&nbsp;applicants&nbsp;from&nbsp;all&nbsp;backgrounds.&nbsp;Our&nbsp;policy&nbsp;is&nbsp;to&nbsp;provide&nbsp;equal&nbsp;opportunities&nbsp;for&nbsp;all&nbsp;applicants&nbsp;and&nbsp;individuals&nbsp;regardless&nbsp;of&nbsp;protected&nbsp;characteristics.&nbsp;We&nbsp;prioritize&nbsp;and&nbsp;maintain&nbsp;a&nbsp;fair,&nbsp;inclusive&nbsp;and&nbsp;equitable&nbsp;workplace&nbsp;free&nbsp;from&nbsp;discrimination,&nbsp;harassment,&nbsp;and&nbsp;retaliation.
 
 
 
</div>

Customer Success Manager (Individual Contributor)

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