customer experience manager

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

Nakitera

<div>
 
 
 Tek platform, s&inodot;n&inodot;rs&inodot;z &ccedil;&ouml;z&uuml;m!
 
 
 
 
 Fintech 2.0 vizyonuyla Nakitera, finansal s&uuml;re&ccedil;lerinizi dijitale ta&scedil;&inodot;yor.
 
 
 
 
 
 
 
 Nakitera, tek bir platformda y&ouml;netim, operasyonel verimlilik, &ouml;deme &ccedil;e&scedil;itlili&gbreve;i, veri g&uuml;venli&gbreve;i ve m&uuml;&scedil;teri sadakati &ccedil;&ouml;z&uuml;mlerini bir araya getiriyor. &Idot;&scedil;letmelerin finans s&uuml;re&ccedil;lerini sadele&scedil;tirirken, inovatif teknolojilerle operasyonel y&uuml;kleri azalt&inodot;yor ve verimlili&gbreve;i en &uuml;st seviyeye ta&scedil;&inodot;yor.
 
 
 
 
 
 
 
 &Idot;&scedil;letmelere bayi ve tedarik&ccedil;i y&ouml;netimi alan&inodot;nda alternatif &ccedil;&ouml;z&uuml;mler sunan Nakitera, platform kullan&inodot;c&inodot;s&inodot; tedarik&ccedil;ilerin &ouml;demelerini h&inodot;zl&inodot; ve g&uuml;venli bir &scedil;ekilde almas&inodot;n&inodot; sa&gbreve;larken, ayn&inodot; zamanda uygun maliyetlerle tahsilat se&ccedil;enekleri sunuyor. Kullan&inodot;c&inodot; dostu aray&uuml;z&uuml; ile Nakitera, firmalara fatura takibi, nakit ak&inodot;&scedil;&inodot; g&ouml;zlemleme ve raporlama i&scedil;lemlerini h&inodot;zl&inodot; ve kolayl&inodot;kla ger&ccedil;ekle&scedil;tirme imkan&inodot; sa&gbreve;l&inodot;yor. Nakitera, entegre finansal sistemleri sayesinde nakit ak&inodot;&scedil;&inodot;n&inodot; optimize ederek, i&scedil;letmelerin finansal yap&inodot;s&inodot;n&inodot; g&uuml;&ccedil;lendirmesine destek oluyor. Fintek 2.0 yakla&scedil;&inodot;m&inodot;yla geli&scedil;tirilen Nakitera, g&uuml;venilir altyap&inodot;s&inodot; ve kapsaml&inodot; hizmetleriyle m&uuml;&scedil;teri ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;n&inodot; art&inodot;rmaya odaklan&inodot;yor.
 
 
 
 
 
 
 
 &Idot;ster k&uuml;&ccedil;&uuml;k i&scedil;letme, ister b&uuml;y&uuml;k kurumsal &scedil;irket olun; t&uuml;m finans ihtiya&ccedil;lar&inodot;n&inodot;z i&ccedil;in u&ccedil;tan uca &ccedil;&ouml;z&uuml;mlerimizle tan&inodot;&scedil;&inodot;n, gelece&gbreve;in B2B fintek deneyimini ke&scedil;fedin, i&scedil; s&uuml;re&ccedil;lerinizi gelece&gbreve;e ta&scedil;&inodot;y&inodot;n! 🚀
 
 
 
 
 
 
 Nakitera'n&inodot;n b&uuml;y&uuml;me yolculu&gbreve;unda aram&inodot;za kat&inodot;lmak istersen "
 
 Customer Experience Manager
 
 " pozisyonumuz i&ccedil;in ba&scedil;vurular&inodot;n&inodot; bekliyoruz.
 
 
 
 
 
 
 Senden neler bekliyoruz?
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili lisans b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Bankac&inodot;l&inodot;k ve finansal Teknoloji hizmetleri sekt&ouml;rlerinde deneyimli
 </li>
 <li>
 Benzer sekt&ouml;r ve s&uuml;re&ccedil;lerde 8 y&inodot;l ve &uuml;zeri deneyime sahip,
 </li>
 <li>
 MS Office uygulamalar&inodot;na hakim,
 </li>
 <li>
 &Idot;li&scedil;ki y&ouml;netimi, planlama ve koordinasyon becerileri g&uuml;&ccedil;l&uuml;,
 </li>
 <li>
 Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na uyumlu, ili&scedil;ki y&ouml;netimi, proaktif ve g&uuml;&ccedil;l&uuml; ileti&scedil;im becerilerine sahip,
 </li>
 <li>
 &Idot;&scedil; takibi g&uuml;&ccedil;l&uuml; ve alan&inodot;nda sorumlu oldu&gbreve;u konularda u&ccedil;tan uca &ccedil;al&inodot;&scedil;abilecek,
 </li>
 </ul>
 
 
 
 
 
 Aram&inodot;za kat&inodot;ld&inodot;&gbreve;&inodot;nda neler yapacaks&inodot;n?
 
 
 
 
 
 <ul>
 <li>
 Firmalar&inodot;n sisteme entegrasyon ve onboarding i&scedil;lemlerinin tamamlanma s&uuml;re&ccedil;lerinin y&ouml;netilmesi
 </li>
 <li>
 Tedarik&ccedil;i, ana firma ile banka aras&inodot;ndaki i&ccedil; ileti&scedil;imi sa&gbreve;lamak, gerekli durumlarda tan&inodot;mlar&inodot;n yap&inodot;lmas&inodot; vs konular&inodot;nda teknik desteklerin sa&gbreve;lanmas&inodot;
 </li>
 <li>
 &Idot;&scedil;lem baz&inodot;nda ya da genel olarak platformda fiyatlama ve i&scedil;lemlerinin tamamlanmas&inodot; s&uuml;recinin y&ouml;netimi
 </li>
 <li>
 Canl&inodot; i&scedil;lemlerin takibi, aksakl&inodot;k durumunda teknik m&uuml;dahale ve sorunlara &ccedil;&ouml;z&uuml;m&uuml;n&uuml;n sa&gbreve;lanmas&inodot;
 </li>
 <li>
 M&uuml;&scedil;teriden gelen taleplerinin IT ve &Uuml;r&uuml;n ekipleri ile koordineli &scedil;ekilde yan&inodot;tlanmas&inodot;
 </li>
 <li>
 Operasyonel s&uuml;re&ccedil;lerin takibi ve iyile&scedil;tirme &ouml;nerilerinde bulunulmas&inodot;,
 </li>
 <li>
 G&uuml;nl&uuml;k operasyon s&uuml;re&ccedil;lerinin ilerlemesini sa&gbreve;lamak i&ccedil;in sistematik yap&inodot;lar&inodot;n kurulmas&inodot;
 </li>
 </ul>
 
 
</div>

ZARA

<div>
 
 Being a CEM, the roles and responsibilities are:
 
 
 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.
 
 
 2. Improve customer service experience, create engaged customers and facilitate organic growth.
 
 
 3. Take ownership of customer issues and follow problems through to resolution.
 
 
 4. Meeting with other managers to discuss possible improvements to customer service.
 
 
 5. Supervise and train the staff members to provide highest standards of customer service.
 
 
 Requirement:
 
 
 -Good knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organize approach to work. -Flexibility and problem solving ability. -Has initiative to identify problems and opportunities to be proactive.
 
 
 -Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances.
 
 
 -Self-motivated and ability to motivate others.
 
 
 -Tenacious and resilient. -Ability to lead by example, motivate and develop employees.
 
 
 -Ability to work autonomously and as part of a team.
 
 
 -Excellent communication skills.
 
 
 
</div>

GoComet India Pvt. Ltd.

Role &amp; Responsibilities:KRA<ul><li>Handling Inbound Support tickets and solving the queries to the User&rsquo;s satisfaction</li></ul><ul><li>Handling Inbound Support Chats and solving the queries to the User&rsquo;s satisfaction</li></ul><ul><li>Reporting bugs/issues flagged by the Users to the Product team</li></ul><ul><li>Following defined SLAs for Customer Support</li></ul>KPI<ul><li>Average First Response time on support tickets</li></ul><ul><li>Average resolution time</li></ul><ul><li>Rating provided by the Users</li></ul><ul><li>High Customer Satisfaction Score</li></ul><ul><li>High NPS Score</li></ul>Key Skills Required:<ul><li>Good Communication skills</li></ul><ul><li>Video creation skills, good to have</li></ul><ul><li>Knowledge of Excel, Support tools like Freshdesk etc good to have</li></ul>Why GoComet?GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibilitysolutions to revolutionize the trillion-dollar logistics sector. At GoComet, we arerevolutionizing the logistics sector one day at a time, and every team member iscommitted to making it a reality.We're seeking individuals who embody our core values, character, and attitude. While werecognize that skills can be developed with the right mindset and learnability, we prioritizethose who share our philosophy. Our recruitment processes reflect this belief.Look no further if you're looking for a diverse, talented, and vibrant workplace thatrecognizes and rewards hard work. We're ambitious, fast-paced, and unafraid toexperiment, fail, learn, and ultimately succeed. This is us! Join our team if you share ourculture and values.We're an equal-opportunity employer. We welcome qualified applicants from all races,colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.We are hiring for multiple positions.For any queries, feel free to write to careers@gocomet.comKnow more about us: www.gocomet.comhttps://www.youtube.com/watch?v=YxGt9ZCkaA8https://youtu.be/jv9cAsgenSEhttps://www.youtube.com/watch?v=Er0dHqxaaXchttps://youtu.be/0ql1eCVhiWAJob Types: Full-time, PermanentPay: &#8377;500,000.00 - &#8377;900,000.00 per yearBenefits:<ul><li>Health insurance</li></ul>Application Question(s):<ul><li>What is your current CTC?</li><li>What is your expected CTC?</li><li>Rate yourself in Aptitude out of 10</li><li>Are you willing to travel/relocate to Thane Mumbai?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer support: 1 year (Required)</li><li>Chat support: 1 year (Required)</li></ul>Location:<ul><li>Thane, Maharashtra (Required)</li></ul>Work Location: In person

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

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