customer experience manager

Beyond International Group

<p><strong>Job Overview</strong><br /><br />Beyond International Group is a forward-thinking company dedicated to providing innovative solutions and services across various sectors. We enhance business operations through advanced technology and strategic consulting, helping a diverse range of clients to optimise their processes and achieve their goals. We are currently seeking a motivated and customer-focused individual to join our team.<br /><br />We are looking for an <strong>Assistant Customer Experience Manager</strong> to support our mission of delivering exceptional value. This is a Part-Time and Full-Time role. The successful candidate will play a crucial role in shaping the customer journey and ensuring the highest levels of satisfaction.<br /><br /><strong>Responsibilities</strong><br />• Assist the Customer Experience Manager in developing and implementing strategies to enhance the overall customer journey.<br />• Serve as a key point of contact for customer enquiries, providing timely and effective resolutions.<br />• Collect, analyse, and report on customer feedback to identify trends and inform service improvements.<br />• Collaborate with cross-functional teams, including technology and consulting, to ensure a seamless and positive customer experience.<br />• Help to maintain and update our Customer Relationship Management (CRM) system with accurate customer data.<br />• Contribute to the creation of support documentation, knowledge base articles, and customer-facing materials.<br />• Monitor key customer experience metrics and prepare regular performance reports.<br /><br /><br /><strong>Qualifications</strong><br />Essential:<br />• Proven experience in a customer experience, customer support, or a related client-facing role.<br />• Exceptional written and verbal communication skills with a keen eye for detail.<br />• Strong analytical and problem-solving abilities, with a capacity to think strategically.<br />• A genuine passion for helping customers and a deeply empathetic approach.<br />• Proficiency in using standard office software and experience with CRM platforms.<br />• Excellent organisational and time-management skills, with the ability to work independently in a remote environment.<br /><br />Desirable:<br />• Previous experience within the technology or strategic consulting industry.<br />• A bachelor's degree in Business, Marketing, Communications, or a relevant field.<br />• Familiarity with customer feedback analysis tools and techniques.<br /><br /><br /><strong>Benefits</strong><br /><br />• A competitive hourly wage.<br />• The opportunity to work in a fully <strong>remote</strong> and <strong>flexible part-time</strong> capacity.<br />• A chance to be part of an innovative and growing international company.<br />• A supportive and collaborative team culture that values professional development.</p>

Assistant Customer Experience Manager (Remote + Flexible)

NBKC Bank

<p></p><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Experience Team Manager</b></h1><p><b>
Kansas City, MO | @Flex (Hybrid) </b><b>Monday&ndash;Friday Schedule with Occasional Saturdays</b></p><h3 class="jobSectionHeader"><b>
Lead a Team. Elevate the Experience. Make an Impact.</b></h3><p>
At <b>nbkc bank</b>, we're committed to creating remarkable experiences for our customers and our employees. We're looking for a <b>Customer Experience Team Manager</b> who is passionate about developing people, solving problems, driving operational excellence, and delivering exceptional customer service.</p><p>
In this role, you'll lead a team of Customer Experience Specialists, helping them succeed through coaching, mentorship, and ongoing development. You'll play a key role in ensuring customers receive outstanding support while fostering a collaborative, high-performing team culture.</p><p>
If you're a customer-focused leader who enjoys empowering others, improving processes, and making a meaningful impact every day, we'd love to meet you.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><h3 class="jobSectionHeader"><b>
Lead &amp; Develop a High-Performing Team</b></h3><ul><li>
Manage, coach, and motivate a team of 5&ndash;6 Customer Experience Specialists.</li><li>
Set clear goals, expectations, and performance standards.</li><li>
Recruit, onboard, and train new team members.</li><li>
Conduct performance evaluations and provide ongoing feedback and development opportunities.</li><li>
Foster a positive, engaging, and collaborative work environment where employees can thrive.</li></ul><h3 class="jobSectionHeader"><b>
Deliver Exceptional Customer Experiences</b></h3><ul><li>
Oversee daily operations to ensure service levels and team objectives are consistently met.</li><li>
Support team members in handling customer inquiries with professionalism, empathy, and efficiency.</li><li>
Identify performance trends and coaching opportunities that improve customer satisfaction.</li><li>
Help maintain and elevate nbkc's exceptional customer service standards.</li></ul><h3 class="jobSectionHeader"><b>
Resolve Complex Customer Issues</b></h3><ul><li>
Serve as an escalation point for challenging customer situations.</li><li>
Partner with internal teams to quickly resolve complaints and service concerns.</li><li>
Drive solutions that balance customer advocacy with business objectives and risk management.</li></ul><h3 class="jobSectionHeader"><b>
Ensure Operational Excellence &amp; Compliance</b></h3><ul><li>
Promote adherence to all banking regulations, security standards, policies, and procedures.</li><li>
Assess risk and exercise sound judgment when making decisions.</li><li>
Handle confidential information with discretion and professionalism.</li><li>
Stay informed of regulatory changes and ensure team practices remain compliant.</li><li>
Contribute to process improvements and operational efficiencies across the Customer Experience function.</li></ul><h2 class="jobSectionHeader"><b>
What You'll Bring</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
High school diploma or GED.</li><li>
2+ years pf experience supervising or managing employees in a call center setting, including responsibility for performance, quality, and employee development.</li><li>
3&ndash;5 years of banking experience.</li><li>
Previous supervisory, team lead, or management experience preferred.</li><li>
Strong knowledge of banking products, services, systems, policies, and procedures.</li><li>
Exceptional customer service and relationship-building skills.</li><li>
Strong problem-solving, critical thinking, and decision-making abilities.</li><li>
Experience coaching and developing employees.</li><li>
Ability to work collaboratively in a fast-paced, team-oriented environment.</li></ul><h3 class="jobSectionHeader"><b>
You'll Stand Out If You Have</b></h3><ul><li>
A passion for developing and motivating teams.</li><li>
The ability to identify customer needs while effectively managing risk.</li><li>
Experience working in a complex, multi-functional banking environment.</li><li>
Strong sales and relationship management skills.</li><li>
Proficiency with Microsoft Office applications.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail and accuracy.</li></ul><h2 class="jobSectionHeader"><b>
Why Join nbkc?</b></h2><p>
Lead and develop a talented customer experience team</p><p>
Make a direct impact on customer satisfaction and team success</p><p>
Enjoy a flexible hybrid work environment</p><p>
Collaborate with an innovative and people-focused organization</p><p>
Grow your leadership skills while helping shape the customer experience</p><h3 class="jobSectionHeader"><b>
Ready to Lead the Experience?</b></h3><p>
If you're a leader who is energized by coaching others, delivering exceptional customer service, and creating positive outcomes for both customers and employees, we encourage you to apply.</p></div></div></div></div></div></div></div><p><b>
Work Environment</b></p><p>
This is a hybrid role (@Flex) based out of our <b>Kansas City, MO</b> office, enjoy the best of both worlds with a mix of in-office and remote work.</p><p><b>
Onsite expectations for this role:</b> Monday, Wednesday, and Friday</p><p><b>
Remote Days for this role:</b> Tuesday, Thursday, and Saturday</p><p><b>
Shift</b>: Monday&ndash;Friday, 9:30 AM&ndash;6:15 PM CST, rotating Saturdays 9:00 AM-1:00pm CST</p><p>
Ready to bring your passion for people and service to a team that values innovation, collaboration, and heart?</p><div><h2 class="jobSectionHeader"><b>
 Why nbkc?</b></h2><ul><li>
Flexible hybrid work environment.</li><li>
A collaborative and supportive culture.</li><li>
Opportunities to grow your career and expand your skills.</li><li>
Meaningful work that impacts employees across the organization.</li><li>
A team of smart, curious, and genuinely great people.</li></ul><p><b>
Ready to make an impact? We'd love to hear from you. Apply today!</b></p></div><div><div><b>
And the benefits don't hurt either:</b></div>
4 weeks PTO + 12 holidays + your birthday off<ul><li>
401(k) with generous match and immediate vesting</li><li>
Multiple health plan options (HSA, PPO, FSA)</li><li>
Paid parental leave</li><li>
Wellness programs and onsite gym</li><li>
Paid volunteer time</li><li>
Anniversary awards at 3 and 5 years</li><li>
Paid 4-week sabbaticals at 10, 18, and 25 years</li><li>
Flexible work options that support work-life integration</li></ul></div><div><div><b>
</b><b> Let&rsquo;s Do This</b></div><div><b>
Our Hiring Process</b></div><div></div><div><br>
We respect your time. Once we review your application, we&rsquo;ll reach out with next steps, whether that&rsquo;s a phone chat, video call, or even grabbing a coffee. We&rsquo;ll keep you informed every step of the way.</div><div></div><div><b><br>
Why You&rsquo;ll Love Working at nbkc</b></div><div><b>
Perks &amp; Benefits You&rsquo;ll Brag About:</b></div><div><ul><li>
Hybrid flexibility with a modern @Flex work model (Kansas City HQ).</li><li>
Multiple comprehensive health plans (HSA, FSA, PPO your choice!)</li><li>
12 paid holidays + your birthday off + 8 volunteer hours/year</li><li>
401k with <i>immediate vesting</i> and a generous company match</li><li>
Paid parental leave</li><li>
Access to behavioral health advocates and an Employee Assistance Program (EAP)</li><li>
Wellness perks, reimbursement programs, and on-site gym</li><li>
Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries</li><li>
Collaborative, growth-minded culture that celebrates innovation and ideas</li><li>
Meaningful work building products that truly help customers achieve their financial goals</li><li>
Opportunities to grow your career in one of the most transformative industries</li></ul></div><div></div><div><b><br>
About nbkc</b></div><div>
nbkc isn&rsquo;t your typical bank, and we don&rsquo;t want to be.</div><div>
We&rsquo;re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.</div><div></div><div><br>
nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.</div><div></div><div><br>
We&rsquo;ve been proudly recognized as one of Kansas City&rsquo;s Best Places to Work for 5+ years, and once you&rsquo;re here, you&rsquo;ll see why.</div><div></div><p><b><br>
nbkc bank is an Equal Opportunity-Affirmative Action Employer &ndash; Minority/Female</b><b> / Disability / Veteran / Gender Identity / Sexual Orientation</b></p></div></div><p></p>

Customer Experience Team Manager

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p></p><div><b><br>
Client Experience:</b></div><br>
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div><b><br>
Sales:</b></div><br>
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div><b><br>
Operations:</b></div><br>
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div><br>
</div><div><b>People:</b></div><br>
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div><b><br>
Business:</b></div><br>
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><p></p><div><b><br>
Relationships</b></div><div><b><br>
</b></div><p><b>Internal Relationships: </b>Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p><p><b>
External Relationships: </b>Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.</p><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><br>
</p><ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><p></p><ul><li><b><br>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

FlowX.ai

<div><p>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.</p><p>
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.</p><p><b>
Mission</b></p><p>
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.</p><p><b>
What you would do on a daily basis:</b></p><ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul><p></p><p><b>
Who you are:</b></p><ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul><p></p><p><b>
What's in it for you:</b></p><ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul><p></p><p><b>
Location: New York City</b></p><b><br>
Benefits</b><br>
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

Muse Paintbar

<div><p><b>Who We Are</b><br>
At Muse Paintbar, we blend the creativity of art with the joy of entertainment to craft an unforgettable experience for our guests. Our unique space showcases an alluring and lively artistic experience, paired with a selection of crowd-pleasing food and beverage offerings, including a curated beer and wine bar. Dedicated to fostering a community of talent and art enthusiasts, we invite individuals to join our dynamic team, creating a place full of creativity, collaboration, and growth opportunities for our customers and team members.</p><p>
</p><p><b>Who You Are</b><br>
You are a creative spirit, with some artistic experience and feel comfortable working with acrylic paint. You have a knack for connecting with people and thrive in fostering a premier customer experience while leading your team to success. Your excellent communication skills and impressive organizational abilities set you apart. With at least two years of management experience, you're eager to bring your unique artistic flair to our team.</p><p>
</p><p><b>The Role</b><br>
The <b>Store Manager</b> is instrumental in overseeing our studio's daily operations, adeptly handling a broad spectrum of tasks that include key aspects of people management. This role is essential in ensuring a positive customer experience, driving sales, and consistently upholding our high standards of service and operation.</p><p>
</p><p><b>Key Responsibilities</b></p><ul><li><p><b>
Operational Efficiency:</b> Guarantee the smooth and efficient day-to-day operation of the store, ensuring all aspects function seamlessly.</p></li><li><p><b>
Artistic Leadership and Instruction:</b> Lead and assist in painting sessions, focusing on providing clear, creative instruction, and ensuring excellent execution to create a memorable customer experience.</p></li><li><p><b>
Event Preparation and Management:</b> Ensure all necessary preparations and tasks for special events are completed effectively and efficiently.</p></li><li><p><b>
Kitchen Operations Oversight: </b>Actively oversee and participate in all kitchen operations, ensuring adherence to food safety and quality standards.</p></li><li><p><b>
Sales and Customer Satisfaction: </b>Drive sales by engaging in superior customer interactions, focusing on customer satisfaction.</p></li><li><p><b>
Visual Standards and Marketing Collateral Management:</b> Uphold the studio's visual standards by maintaining store appearance, cleanliness, and organization, and accurately implementing and adhering to company guidelines for displaying marketing collateral.</p></li><li><p><b>
Business Performance Reviews: </b>Regularly participate in weekly touch bases with Regional Managers to discuss business highlights, sales, employee performance, operational tasks, and inventory issues.</p></li><li><p><b>
Individual Employee Engagement: </b>Conduct monthly individual touch bases with each team member, discussing achievements and areas for improvement, and providing direct developmental feedback.</p></li><li><p><b>
Performance Tracking and Reviews:</b> Assess and record employee performance on trackers and conduct annual reviews in coordination with the Regional Manager and Human Resources.</p></li><li><p><b>
Schedule Management: </b>Update and maintain monthly schedules created by the Regional Manager to ensure consistent staffing coverage.</p></li><li><p><b>
Time-Off Management: </b>Review and approve time-off requests according to company policies, ensuring adequate daily coverage, with final decisions by the Regional Manager on staffing concerns.</p></li><li><p><b>
Timecard Supervision: </b>Review and verify team members&rsquo; timecards weekly, and submit for final approval to the Regional Managers.</p></li><li><p><b>
Compliance and Safety Enforcement: </b>Ensure compliance with alcohol service, general safety, and cash handling procedures where applicable.</p></li><li><p><b>
Customer Complaint Resolution:</b> Handle in-studio customer complaints promptly and professionally, escalating complex issues to the Regional Manager as needed.</p></li><li><p><b>
Inventory and Order Management: </b>Submit accurate inventory counts and orders for review by Operations, and process weekly deliveries in line with company guidelines.</p></li><li><p><b>
Facility and Maintenance Coordination: </b>Report facility and maintenance needs by submitting tickets to appropriate leadership.</p></li><li><p><b>
Innovation and Improvement Contributions: </b>Elevate ideas and suggestions for studio improvements to the Regional Manager.</p></li></ul><p>
</p><p><b>Role Requirements</b></p><ul><li><p>
Full-time availability, with a flexible schedule that includes days, evenings, and weekends.</p></li></ul><p>
</p><p><b>Required Skills/Abilities</b></p><ul><li><p>
Vibrant personality with artistic proficiency.</p></li><li><p>
Strong communication skills, both verbal and written.</p></li><li><p>
Excellent sales, customer service, supervisory, and leadership skills.</p></li><li><p>
Thorough understanding of products and services.</p></li><li><p>
Tech-savvy, proficient in Google Workspace, Slack, etc.</p></li><li><p>
Reliable transportation, willing to travel up to 20% monthly.</p></li><li><p>
Full-time availability and flexibility in schedule.</p></li></ul><p>
</p><p><b>Experience/Education</b></p><ul><li><p>
2+ years of full-time management experience.</p></li><li><p>
Bachelor's degree in Art, Business, Marketing, Finance, or related field; OR experience in management required.</p></li></ul><ul><li><p>
Applicable formal training in the arts.</p></li><li><p>
Prior experience in a customer-focused environment, such as a bar or restaurant setting.</p></li><li><p>
Prior experience in group art teaching is preferred.</p></li></ul><ul><li><p>
Alcohol Safety/TIPS certification (Muse will provide this training if needed)</p></li><li><p>
ServSafe Manager Certification (Muse will provide this training if needed)</p></li></ul><p>
</p><p><b>Physical Requirements</b></p><ul><li><p>
Ability to stand for extended periods.</p></li><li><p>
Frequent bending, reaching, moving, and lifting up to 50 pounds.</p></li><li><p>
Agility and stamina to move throughout the studio quickly and safely, including tight spaces and on raised surfaces (i.e. stage).</p></li><li><p>
Comfortable working in a fast-paced, dynamic environment that involves music and large groups.</p></li><li><p>
Prolonged periods of sitting at a desk and working on a computer.</p></li><li><p>
Reliable internet connection.</p></li><li><p>
Quiet, professional, and well-lit remote work environment when needed.</p></li><li><p>
Reliable technology, including cell phones and computer/laptop.</p></li></ul><p>
</p><p><i>The above is intended to describe the general content of and requirements for the position. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities of this job at any time. Muse Paintbar will provide reasonable accommodations to enable individuals to perform their essential job duties consistent with applicable law.</i></p><p><br>
Muse Paintbar is an equal-opportunity employer committed to inclusion and diversity. As a proud equal opportunity employer, we do not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender, gender identity or expression, age, marital status, mental or physical disability, military or veteran status, pregnancy, or any other protected characteristic.</p></div>

Paint and Sip Store Manager

Alshaya Group

<div>
 <p>
  <strong>
   ✨ Customer Service Manager | ULTA Beauty | Qatar ✨
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?
 </p>
 <p>
  <br/>
 </p>
 <p>
  As
  <strong>
   ULTA Beauty prepares to launch in Qatar
  </strong>
  , we're looking for an experienced
  <strong>
   Customer Service Manager
  </strong>
  to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll be doing:
  </strong>
 </p>
 <p>
  &bull; Developing and implementing customer experience strategies across retail stores
 </p>
 <p>
  &bull; Leading, coaching, and inspiring teams to deliver outstanding customer service
 </p>
 <p>
  &bull; Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement
 </p>
 <p>
  &bull; Partnering with marketing teams on promotions, loyalty initiatives, and in-store events
 </p>
 <p>
  &bull; Analyzing customer insights and behaviour to enhance the overall shopping experience
 </p>
 <p>
  &bull; Resolving escalated customer concerns with professionalism and empathy
 </p>
 <p>
  &bull; Ensuring store environments reflect a premium and welcoming beauty experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We're looking for candidates with:
  </strong>
 </p>
 <p>
  &bull; 7+ years of experience in customer experience, retail operations, or store management
 </p>
 <p>
  &bull; Strong leadership and team development skills
 </p>
 <p>
  &bull; Experience using CRM and customer feedback tools
 </p>
 <p>
  &bull; A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments
 </p>
 <p>
  &bull; A passion for beauty, skincare, and delivering exceptional customer service
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a unique opportunity to be part of the launch of
  <strong>
   ULTA Beauty in Qatar
  </strong>
  , helping to define the customer experience from day one while building your career with one of the region's leading retail groups.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ready to help create the ultimate beauty experience? We'd love to hear from you.
  </strong>
 </p>
</div>


Customer Service Manager

ZH CUISINES (PRIVATE) LIMITED

<p><b>Job description:</b></p><p><b>Job Position:</b> Customer Success Manager</p><p><b>Department: </b>Operations</p><p><b>Location:</b> SALT Pakistan</p><p><b>Employment Type:</b> Full-Time</p><p><b>Job Summary</b></p><p>SALT Pakistan is looking for a proactive and customer-focused Customer Success Manager to ensure exceptional customer experiences across all service channels. The ideal candidate will be responsible for handling customer complaints and feedback, managing relationships with delivery platforms such as Blink and Foodpanda, and coordinating events and catering inquiries.</p><p>This position is suitable for Fresh Graduates with strong communication skills, while candidates with 1&ndash;2 years of relevant experience will be preferred.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer complaints, concerns, and feedback professionally and ensure timely resolution.</li><li>Monitor customer satisfaction and maintain a high standard of guest experience.</li><li>Manage and respond to customer reviews received through social media, delivery platforms, and other channels.</li><li>Coordinate with restaurant operations teams to resolve customer issues effectively.</li><li>Manage relationships and daily coordination with delivery partners including Blink and Foodpanda.</li><li>Monitor delivery platform performance, customer ratings, and service quality.</li><li>Handle event and catering inquiries from initial contact to successful execution.</li><li>Coordinate with operations and kitchen teams for catering orders and special events.</li><li>Maintain records of customer complaints, resolutions, and service performance.</li><li>Prepare regular reports on customer feedback, complaints, and improvement opportunities.</li><li>Identify trends and recommend solutions to improve customer experience.</li><li>Support marketing and operational teams during promotional campaigns and events.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>Fresh Graduates are encouraged to apply.</li><li>1&ndash;2 years of experience in customer service, hospitality, restaurant operations, or customer relations will be preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficiency in Microsoft Office and Google Workspace.</li></ul><p><b>Skills Required</b></p><ul><li>Customer Service</li><li>Complaint Handling &amp; Resolution</li><li>Communication Skills</li><li>Relationship Management</li><li>Event Coordination</li><li>Catering Management</li><li>Foodpanda &amp; Blink Coordination</li><li>Problem Solving</li><li>Reporting &amp; Documentation</li><li>Time Management</li><li>Team Collaboration</li></ul><p>Work Location: In person</p><p>Pay: Rs50,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer Success Specialist

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