customer experience manager

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p>
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East].We connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p><b><i>
You will excel and enjoy this position if you are ready to actively handle the following missions :</i></b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>
Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>
Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>
Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><div></div><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.
</li><li>Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.</li><li>
Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. And communicate to your assigned team.</li></ul><p><b>
Business</b></p><ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs,
</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.</li></ul><div><br>
</div><p><b>People</b></p><ul><li>
Motivate and develop the Category Managers and store team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.</li></ul><p><b>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li></ul><div><b>
Relationships</b></div><div></div><p><b><br>
Internal Relationships</b></p><ul><li>
Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head office team.</li></ul><p><b>
External Relationships</b></p><ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;
</i></b></p><p><b>Training Knowledge
</b></p><ul><li>Advanced Product Knowledge.</li><li>
Ability to train</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><p><b>
Experience</b></p><ul><li>
Minimum 7 years of experience in retail with proven successful instore sales experience.</li><li>
Minimum 2 to 3 years&rsquo; experience in team management.
</li><li>3 years in the beauty industry.</li><li>
Bachelor&rsquo;s degree.</li></ul><p><b>
Languages</b></p><ul><li>
English &ndash; minimum intermediate level for OGCC and basic for KSA.</li><li>
Arabic is a plus for OGCC and mandatory for KSA.</li></ul><p><b>
Competencies</b></p><ul><li>
Digital orientation/analytical skills/business oriented.</li><li>
Excellent communication skills.</li><li>
Intermediate Excel skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Strong ability to develop and manage people and teams.</li></ul><p></p><p><b><i><br>
Here, you will find:</i></b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that bring fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul><p><b><i>
Join us and belong to something beautiful.
</i></b></p><p><i>At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</i></p></div>

Customer Experience Manager

Experian

<div><p>You'll connect our customers, contact center, and internal teams, making sure the entire experience runs smoothly and customer feedback leads to meaningful action. You'll keep teams aligned through regular reviews and use customer feedback and data to improve how we operate. These operations include Service level agreements, FCR, CSAT/NPS. You'll also implement collaborative efforts across Product, Marketing, Sales, and CRM systems. The goal is to deliver sustained, measurable outcomes. You are an individual contributor who reports to Client Services Sr Manager.</p><p><b>
WHAT YOU'LL Do:</b></p><p><b>
Customer Advocacy &amp; Escalations</b></p><ul><li>
Be a Voice of Customer (VoC) and business line subject Matter Expert; summarize direct, indirect, and inferred feedback into clear insights and action plans.</li><li>
Identify and escalate urgent customer experience issues; ensure ownership, timelines, and updates until closure.</li><li>
Communicate with teams to ensure client needs are met and feedback loops are closed.</li></ul><p><b>
Business Reviews &amp; Executive Communication</b></p><ul><li>
Prepare and deliver executive summaries to internal/external partners; lead weekly, monthly, and quarterly reviews focused on decisions, not status.</li><li>
Present call-center performance (service levels, call volumes, AHT, FCR, CSAT/NPS) with insights and recommendations.</li><li>
Share status updates and summaries with leadership; host partner syncs to review progress and remove blockers.</li></ul><p><b>
Contact Center Operations and Performance</b></p><ul><li>
Work with operations to monitor service levels, call volumes, and time to resolution, flag trends and capacity risks.</li><li>
Review KPIs and dashboards; guide real-time responses and longer-term improvements.</li><li>
Ensure adherence to processes and standards across our teams and partners.</li><li>
Continuous Improvement &amp; Operational Excellence.</li><li>
Identify and define process improvement opportunities (journey mapping, defect reduction, policy simplification) and lead regular improvement reviews with partners.</li><li>
Evaluate partner performance and recommend adjustments to protect Service level agreements and customer outcomes.</li><li>
Update standards, tools, and documentation for future scalability and repeatability.</li></ul><p><b>
Cross Functional Strategy &amp; Roadmap Influence</b></p><ul><li>
Collaborate with Product/Marketing/Account Development on customer-facing enhancements; give feedback on product/marketing changes affecting Customer Experience.</li><li>
Attend strategy meetings (Product, Marketing, Sales, CRM) to align goals and timelines for shared plans; share customer insights to influence roadmaps.</li><li>
Launch or evaluate loyalty programs; measure the impact on retention and CLV.</li></ul><p><b>
Program &amp; Project Delivery</b></p><ul><li>
Track project progress and resolve blockers; run project team meetings, risk/mitigation reviews, and deliverable quality checks.</li><li>
Launch new projects or phases, evaluate outcomes, and feed insights into standards and strategies.</li></ul><br>
<br>
<div>About Experian</div><br>
<p>Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.</p><p>
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.</p><p>
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.</p><br>
<br>
<div>Experience and Skills</div><br>
<ul><li>Bachelor's degree or equivalent experience; 8+ years of demonstrated strategic leadership experience.</li><li>
5+ years in client/relationship management with a track record of influencing internal and external partners.</li><li>
Expert level customer service leadership with contact center experience (voice and digital), and expert project and Program Management (portfolio planning, dependencies, risk).</li><li>
Problem‑solving skills and fluent with KPI design and performance storytelling (FCR, AHT, CSAT, NPS, CES; SLA/ASA).</li><li>
Deep leadership and team building skills; able to organize and motivate internal and remote teams.</li><li>
Experience communicating with executives and the ability to advocate for the right approach to support customer and results.</li><li>
Reliable and proactive, follows through on commitments, ability to navigate change and work in a remote environment with a professional virtual presence and secure workspace.</li></ul><p><b>
Tools/Software Requirements:</b></p><ul><li>
CRM &amp; Collaboration tools</li><li>
Experience Management integrations with CRM and contact center, closed loop alerts and dashboards.</li><li>
Contact Center &amp; Analytics.</li><li>
Dashboard tools that support portfolio visibility, dependencies, and OKR understanding.</li><li>
Journey Mapping &amp; CX Design</li></ul><br>
<br>
<div>Additional Information<br>
</div><br>
<p><b>Why Join Experian?</b></p><ul><li>
Experian offers industry-leading benefits built to support your wellbeing, growth, and work-life balance, including:</li><li>
Medical, Dental, Vision, and Life Insurance</li><li>
401(k) with immediate 100% vesting and company match</li><li>
Three weeks of paid vacation and 11 paid holidays + 5 paid sick days</li><li>
Tuition reimbursement, disability coverage, and an Employee Assistance Program</li></ul><p>
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.</p><p>
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.</p><p>
#LI Remote</p></div>

Customer Experience Manager-MCE

City of Kansas City, MO

<div><div><div><h2 class="jobSectionHeader"><b>Pay,Benefits, &amp; Work Schedule</b></h2><div><br>
<div><div>
</div><p>Full-time position available with the Aviation Department, Marketing Division, located at 1 Kansas City Blvd.<br>
Salary Starting at: $4,619/month<br>
Normal Work Days/Hours: Monday-Friday 8:00a.m.-5:00p.m. with Mandatory Overtime may be required during emergencies.<br>
Application Deadline Date: March 26, 2026</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><br>
<div><div>
</div><p><b>This position is responsible for leading the customer experience team at Kansas City International Airport.</b></p><ul><li>
Manages and delivers first line service support and escalations through to resolution.</li><li>
Oversees all training of the customer experience standardized trainings, processes, procedures and reporting.</li><li>
Engages with customers, and acts as a liaison between senior management and key stakeholders.</li><li>
Supervises day-to-day operations of the customer experience team.</li><li>
Creates and updates effective customer service procedures, policies, and standards.</li><li>
Develops and tracks customer satisfaction goals and coordinates with the Customer Experience team to meet goals on a consistent basis.</li><li>
Maintains accurate records and document all customer service activities and discussions.</li><li>
Hires and trains new Customer Experience Agents and Supervisors.</li><li>
Manages the approved budget of the Customer Experience section.</li><li>
Stays informed on the latest industry techniques and methods.</li><li>
Coordinates with stakeholders on opportunities for customer service initiatives and citywide events coming to KC.</li><li>
Champions opportunities to consistently improve the MCI Airport experience.</li><li>
Performs other duties as required</li></ul><p><b>
Important Information:</b></p><br>
<ul><li>
Must pass 10-year TSA Background Check.</li><li>
Must possess valid Driver's License.</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2><div><br>
<div><div>
</div><p><b>REQUIRES</b> an accredited Bachelor&rsquo;s degree and 3 years of professional experience in business or public sector administration to include at least 2 years performing administrative and/or supervisory work involving more complex projects or programs; OR an equivalent combination of qualifying education and experience with at least 2 years performing administrative and/or supervisory work involving more complex projects or programs.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Information</b></h2><div><br>
<div><div>
</div><p><b>Military veterans encouraged to apply</b></p><p><b>
Why You'll Love Working with Us &ndash; Core Employee Benefits</b> (Benefits offered to all permanent employees unless otherwise specified)</p><p>
Comprehensive Health Coverage<br>
Affordable medical, dental, and vision plans with multiple options and low employee contributions.</p><p>
Generous Paid Time Off<br>
Enjoy vacation, sick leave, and 13 paid holidays&mdash;with accruals that grow the longer you're with us.</p><p>
Secure Retirement Planning<br>
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.</p><p>
Support for Life&rsquo;s Big Moments<br>
Paid parental and bereavement leave to help you navigate major life events with peace of mind.</p><p>
Tuition Assistance<br>
Get reimbursed for eligible education expenses&mdash;invest in your future while you work.</p><p>
Income Protection<br>
Short- and long-term disability coverage options to safeguard your earnings.</p><p>
Life Insurance Provided<br>
City-paid life insurance with the option to add more coverage for extra peace of mind.</p><p>
Community Volunteer Leave<br>
Take up to 8 hours annually to give back to causes you care about.</p><p>
Want the Full Picture?<br>
Click here for a complete benefits summary.</p><p></p><p><b><br>
URGENT!!! CRITICAL RECRUITMENT INFORMATION</b></p><p>
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.</p><p>
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City&rsquo;s Applicant Tracking System.</p><p>
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.</p><p>
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.</p><h6 class="jobSectionHeader"><b>
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.</b></h6><p>
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.</p><p>
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.</p><p>
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy</p><p>
The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.</p><p><b>
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists).</b> To claim veterans&rsquo; points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during &ldquo;wartime&rdquo; and a last discharge or release under honorable conditions.<b> (DOD) 38 U.S. Code &sect; 4211).</b></p></div></div></div></div></div>

Airport Customer Experience Manager (Administrative Officer)

ACI Worldwide

<div><div><div><div><b>Powering the world&rsquo;s payments ecosystem
</b></div></div><div><div>ACI powers the payments ecosystem &ndash; globally, and you power ACI. You&rsquo;ll innovate, collaborate, and grow &ndash; in an energetic technology culture with decades of proven success. ACI&rsquo;ers &ndash; in all roles and levels &ndash; are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.<br>
</div></div><div></div><div><p>As a <b>Customer Success Manager, in Saudi Arabia, </b>you will join a diverse, passionate team, dedicated to powering the world&rsquo;s payments ecosystem!<br>
</p></div><p></p><div><p><b>The purpose of the </b><b>Customer Success Manager </b><b>role is:
</b></p></div><div><div>The Customer Success Manager (CSM) is responsible for establishing and scaling Customer Success in a region where the function is newly introduced. The role focuses on helping customers get value quickly, building strong foundations for long term relationships, and embedding Customer Success as a trusted and visible part of the customer experience.
</div></div><div><div>Working closely with Sales in a highly active growth region, the CSM supports a growing portfolio of newly onboarded and existing customers. The focus is on driving adoption, retention, and customer confidence, while ensuring customers feel supported, understood, and connected to the full value of ACI&rsquo;s solutions from day one.
</div></div><div><div>This role is ideal for someone who enjoys building something new, thrives in fastmoving environments, and is comfortable to manage customers at different stages of maturity. The CSM brings structure and consistency to customer engagement while adapting quickly to the needs of a rapidly expanding customer base.
</div></div><div><div>The CSM owns ongoing account management and structured account planning, with a strong emphasis on onboarding, early lifecycle success, and account stabilization. This includes building relationships across customer stakeholders and, where appropriate, helping establish executive level connections between customers and ACI leadership.
</div></div><div><div>From a commercial perspective, the CSM plays an important role in supporting growth in a sales drive n region. By understanding customer goals, usage, and account health, the CSM helps protect revenue and identify expansion potential. The CSM uses account insights to identify growth opportunities and either leads the commercial conversation or partners with sales as needed.<br>
</div></div><div></div><div><div><b>A typical day at ACI for a Customer Success Manager is:
</b></div></div><div><ul><li><div>-Establish and deliver a consistent, scalable Customer Success approach across a growing set of newly onboarded and existing accounts.
</div></li></ul></div><div><ul><li><div>-Support customer onboarding and early targ et engagement, ensuring customers achieve initial value quickly and confidently.
</div></li></ul></div><div><ul><li><div>-Proactively engage customers to understand their goals, guide adoption, and strengthen relationships throughout their lifecycle with ACI.
</div></li></ul></div><div><ul><li><div>-Identify risks early&mdash;particularly in new or transitioning accounts&mdash;and drive actions to improve account health, retention, and satisfaction.
</div></li></ul></div></div><div><div><ul><li><div>-Use account insights to identify growth opportunities and either lead the commercial conversation or partner with sales as needed.
</div></li></ul></div><div><ul><li><div>-Work closely with Sales and other internal teams to ensure smooth handovers, aligned messaging, and a seamless customer experience in a high growt h environment.
</div></li></ul></div><div><ul><li><div>-Communicate effectively across customer stakeholder groups, surfacing opportunities and issues early and driving them toward resolution.
</div></li></ul></div><div><ul><li><div>-Lead and coordinate internal account teams, fostering collaboration across functions to support onboarding, adoption, and long term success.
</div></li></ul></div><div><ul><li><div>-Achieve defined performance metrics, including customer satisfaction, retention, backlog growth, and annual revenue contribution.
</div></li></ul></div><div><ul><li><div>-Support additional initiatives that help establish and scale Customer Success in the region.
</div></li></ul></div><div><ul><li><div>-Understand and adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.<br>
</div></li></ul></div><p></p><div><p><b>Knowledge, </b><b>Skills and Experience required for the job:
</b></p></div><div><ul><li><div>- 5+ years&rsquo; experience in customer facing roles
</div></li></ul></div><div><ul><li><div>- Strong business and negotiation skills.
</div></li></ul></div><div><ul><li><div>- Proven experience with account planning and review process including customer experience and relationship management.
</div></li></ul></div><div><ul><li><div>- Experience with recurring revenue business models, commercial and contractual term-based software license agreements, account planning and management process and payments as applicable to banking and financial intermediaries.<br>
</div></li></ul></div></div><div></div><div><div><p><b>Core Capabilities:
</b></p></div><div><p>We seek colleagues who embody our core capabilities &mdash; these shape our culture and enable us to make a meaningful impact together:
</p></div><div><ul><li><div><b>Ensure Accountability: </b>holding self and others accountable to meet commitments.
</div></li></ul></div><div><ul><li><div><b>Drives Results: </b>consistently achieving results, even under tough circumstances.
</div></li></ul></div><div><ul><li><div><b>Customer Focus: </b>building strong customer relationships and delivering customer-centric solutions.
</div></li></ul></div><div><ul><li><div><b>Cultivate Innovation: </b>creating new and better ways for the organization to be successful.
</div></li></ul></div><div><ul><li><div><b>Collaborates: </b>building partnerships and working collaboratively with others.
</div></li></ul></div><div><ul><li><div><b>Courage: </b>stepping up to address difficult issues, saying what needs to be said.<br>
</div></li></ul></div><p></p><div><p><i>Applicants </i><b><i>must be currently authorized to work in Saudi Arabia </i></b><i>on a full-time basis. This position </i><b><i>does not offer sponsorship </i></b><i>for employment visa status or work permit now or in the future.
</i></p></div><div><p>I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package&mdash;all within an innovative and collaborative work environment.<br>
 </p></div><div></div><div><div>Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at <b>www.aciworldwide.com<br>
</b></div></div><div></div><div><div><i>ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.<br>
</i></div></div><div></div><div><div><b>Important Notice About Recruitment Scams</b><br>
<br>
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company ( www.aciworldwide.com / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.<br>
</div></div><div></div><div><div>#Req Id: 18621<br>
</div></div><div></div><div><p><i>#LI-GI1
</i></p></div><div><p><i>#LI-Hybrid</i></p></div></div></div><p></p>

Customer Success Manager

OnTrac

OnTrac is hiring a Customer Enablement Manager!
<br><br>
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!
<br><br>
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
<br><br>
<b>Location:</b> Remote
<br><b>Salary:</b> $84,000-$126,000
<br><br>
<b>Employment Logistics:</b><br>
The Customer Enablement Manager ensures high impact customers are set up for success from activation through steady state. Partnering with the onboarding team, the role aligns expectations and readiness, then takes primary ownership post handoff to lead hypercare, stabilization, and ongoing performance enablement. Operating with a structured, proactive approach, the Customer Enablement Manager anticipates risks, aligns stakeholders early, drives corrective action, and uses standardized dashboards and KPIs to keep outcomes on track. This role partners cross functionally (Customer Enablement, Operations, BI/Analytics, Finance, Sales) to remove friction, close performance gaps, and maintain clear visibility into results.
<br><br>
<b>Unpacking the Benefits:</b><br>
We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.
<br><br>
<ul>
<li>Medical, Dental, and Vision insurance; HSA and FSA options</li>
<li>Life and Disability coverage (basic and voluntary)</li>
<li>Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance</li>
<li>Competitive benefits and 401(k) with company match</li>
<li>Referral Bonus Program - Up to $500 per referral!</li>
<li>Paid Time Off including Holiday pay</li>
<li>Employee Assistance Program & a Safe and clean work environment</li>
</ul>
<b>The Must-Haves:</b><br>
<ul>
<li>Bachelor’s degree or equivalent experience</li>
<li>3–7 years in customer success, account management, commercial operations, or a related field</li>
<li>Strong relationship management and executive presence</li>
<li>Ability to translate complex data into clear, actionable business insights</li>
<li>Proficiency with dashboards/BI tools (e.g., Power BI, Tableau); working SQL knowledge or comfort partnering with technical teams</li>
<li>Structured cross functional problem solving, organizational rigor, and follow through</li>
<li>Ability to balance customer advocacy with business objectives</li>
<li>Travel up to 5%</li>
</ul>
<b>Your Mission in Motion:</b><br>
<ul>
<li>Own post onboarding success: Take primary ownership after onboarding; lead hypercare, stabilization, and ongoing performance management for High Impact customers.</li>
<li>Align readiness and expectations: Support onboarding to ensure customer readiness and aligned expectations prior to handoff.</li>
<li>Build performance enablement plans: Define goals, KPIs, milestones, and accountability owners; maintain action plans, milestone tracking, and follow through discipline.</li>
<li>Run performance rhythms: Facilitate recurring reviews and business updates using standardized dashboards and agreed upon metrics; prepare structured, customer facing materials.</li>
<li>Manage risk and recovery: Proactively identify performance risks, coordinate structured recovery plans, and escalate systemic issues that require broader process changes.</li>
<li>Keep documentation updated: Maintain documented action plans, milestone tracking, and follow-through discipline to ensure forward progress.</li>
<li>Advance reporting and visibility: Partner with the Customer Insights Analyst/BI to define reporting needs, clarify metric definitions, and ensure transparent performance visibility.</li>
</ul>
<b>Paving your way to your success:</b><br>
<ul>
<li>You build trusted, executive level relationships and operate as the accountable owner during stabilization and performance recovery.</li>
<li>You apply structured cross functional problem solving, organizational rigor, and follow through, running disciplined operating rhythms, documentation, and action tracking.</li>
<li>You turn operational complexity into simple, business ready performance narratives anchored in clear KPIs and dashboards.</li>
<li>You balance customer advocacy with business objectives, anticipating risk, aligning stakeholders early, and driving corrective action that protects outcomes.</li>
<li>You thrive in a fast paced environment, managing multiple priorities with organized, proactive communication.</li>
</ul>
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
<br><br>
OnTrac is proud to be an Equal Opportunity Employer
<br>OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
<br><br>
Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

Customer Enablement Manager

National Performance Warehouse

<div><p><b>NPW</b> is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for an experienced <b>Customer Service Manager</b> to lead and develop a customer support team. This role is ideal for a collaborative leader who takes ownership of results, values team input, and thrives in a fast-paced environment.
</p><p></p><p>The Customer Service Manager will oversee customer service operations, manage remote and third party teams, and drive continuous improvement while maintaining exceptional service standards.
</p><p></p><p><b>Who is NPW?</b></p><p>
NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.</p><p>
</p><p><b>Primary Duties and Responsibilities:</b></p><p>
</p><ul><li>Lead, coach, and develop a customer service team to deliver outstanding customer experiences</li><li>
Oversee daily customer service operations to ensure service levels, response times, and quality standards are met
</li><li>Manage remote and third-party customer service teams while maintaining consistent service delivery</li><li>
Recruit, onboard, train, and mentor customer service representatives and supervisors</li><li>
Conduct regular performance reviews, provide coaching, and support professional development of team members
</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution time, call quality, and productivity</li><li>
Address and resolve escalated customer issues and complex service concerns
</li><li>Develop and implement customer service policies, procedures, and service standards
</li><li>Foster a positive team culture that promotes collaboration, accountability, and continuous improvement
</li><li>Manage scheduling, staffing levels, and productivity across team
</li><li>Partner with internal departments such as operations, sales, marketing, and IT to resolve issues and improve processes
</li><li>Communicate customer service trends, challenges, and insights to leadership</li><li>
Identify opportunities to improve the overall customer experience and service efficiency</li><li>
Oversee and optimize the use of the call center and customer service platforms</li><li>
Ensure team members are properly trained on systems and tools
</li><li>Prepare and present service performance reports and operational updates to leadership</li><li>
Travel up to 25% to support team operations and business needs</li><li>
</li></ul><p><b>Skills Requirement:
</b></p><ul><li>5+ years of management experience with a proven track record of leading teams successfully
</li><li>Prior customer service experience as a manager
</li><li>Experience managing remote and third-party teams
</li><li>Strong verbal and written communication skills
</li><li>Demonstrated self-starter mindset with the ability to take ownership and drive results</li><li>
Collaborative leadership style that values team input and engagement</li><li>
Ability and willingness to travel up to 25%</li><li>
Strong ability to resolve issues and handle complaints effectively.
</li><li>Empathy, active listening, and teamwork skills.</li><li>
Knowledge of automotive parts and repair processes.</li></ul><p><b>
Preferred Qualifications
</b></p><ul><li>Bilingual
</li><li>Located near a major distribution center (Miami, Dallas, Phoenix)
</li><li>Experience with call center applications (Xima, RingCentral, or similar platforms)
</li><li>Experience in the auto parts industry
</li><li>Six Sigma or lean process improvement experience</li></ul><p>
</p><p><b>Physical Requirements:
</b></p><ul><li>Occasionally lift and/or move up to twenty (20) pounds unassisted.</li><li>
Occasionally lift and/or move up to fifty (50) pounds unassisted.</li><li>
Regularly required to read, talk, listen, sit, and stand.
</li><li>Occasionally required to walk, bend at waist and knees, use hands and reach with arms.</li></ul><p></p><p><b><br>
Team Benefits:</b></p><ul><li>
Paid Time Off</li><li>
Health Benefits</li><li>
Employee Purchase Program</li><li>
Weekly pay</li><li>
401K</li><li>
Advancement Opportunities</li></ul><p>
</p><p>If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you!</p><p>
We are a drug-free workplace.</p><p>
NPW is proud to be an <b>E-Verify employer</b>. All offers of employment are contingent upon verification of your eligibility to work in the United States.</p><p>
Qualified applicants must successfully pass a pre-employment drug screening.</p></div>

Customer Service Manager

Crane NXT

<p></p><div><div><div><div><p><b>Crane Payment Innovations (CPI)</b> makes the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. Have you ever used the self-checkout in a supermarket or retail store? Played the slots at a casino? Maybe you grabbed a drink from a vending machine or paid to park your car. If your answer is a resounding &ldquo;YES,&rdquo; then you&rsquo;ve done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business‑management software.</p><p>
At CPI, you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 2,500 global associates supporting 110 countries. We want you to make a global impact by joining us as a full-time Customer Experience Manager.</p><p></p><p><b>
ABOUT THE ROLE</b></p><p>
The <b>Key Account Manager, Gaming</b> is a strategic member of the gaming sales team responsible for developing, managing, and growing strategic relationships with gaming operators, OEMs, and distributors. This role focuses on developing account strategies, driving revenue growth, and ensuring customer satisfaction through cross-functional collaboration.</p><p><b>
Key tasks and responsibilities include:</b></p><ul><li>
Develop and implement strategic account plans tailored to gaming operators, OEMs, and distributors.</li><li>
Build and maintain strong, multi-tiered relationships with casino executives, slot operations teams, and gaming technology stakeholders.</li><li>
Identify growth opportunities and collaborate with internal teams to deliver customized solutions that drive value.</li><li>
Promote CPI gaming technology using ROI modeling and value‑based selling.</li><li>
Represent the voice of the customer to influence product development, service enhancements, and strategic decisions.</li><li>
Monitor account performance, track KPIs, and report progress regularly; take corrective action when needed.</li><li>
Collaborate cross-functionally with sales, product, support, engineering, and marketing teams to ensure seamless customer experiences.</li><li>
Lead contract negotiations and renewals, ensuring alignment with business objectives and customer expectations.</li><li>
Analyze market trends and customer feedback to anticipate needs and proactively address challenges.</li><li>
Drive customer retention and satisfaction through consistent engagement and value delivery.</li><li>
Support annual planning, forecasting, and budgeting activities related to key accounts.</li><li>
Champion internal alignment by facilitating communication between departments and ensuring shared goals.</li><li>
Mentor junior sales team members and contribute to a culture of continuous improvement and knowledge sharing.</li></ul><p></p><p><b>
WHO WE&rsquo;RE LOOKING FOR</b></p><p>
We&rsquo;re seeking a dynamic and strategic Key Account Manager who thrives in a fast-paced, customer‑centric environment. You&rsquo;re someone who understands the importance of building long-term relationships and can navigate complex sales cycles with confidence and clarity. You&rsquo;re not just a salesperson&mdash;you&rsquo;re a trusted advisor, a problem solver, and a growth driver.</p><p><b>
Qualifications and Requirements</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent experience; advanced education is a plus.</li><li>
8&ndash;10 years of experience managing complex accounts across diverse industries.</li><li>
Proven success in driving revenue growth and client retention.</li><li>
Strong business acumen and consultative selling skills.</li><li>
Willingness to travel up to 50% as needed.</li></ul><p><b>
Personal Attributes</b></p><ul><li><b>
Action Oriented:</b> You display a sense of urgency and are known for being a timely decision-maker.</li><li><b>
Customer Facing Skills:</b> You possess a drive to serve your customers and respond promptly to their needs.</li><li><b>
Relationship Builder:</b> Able to build effective relationships across a matrix organization and its leadership.</li><li><b>
Decision-Making Skills:</b> You have a reputation for making quality decisions and standing behind them.</li><li><b>
Facilitator:</b> Skilled at negotiating win‑win solutions for CPI and our customers.</li><li><b>
Flexible:</b> Comfortable wearing many hats and shifting priorities as needed.</li><li><b>
Analytical:</b> Able to identify patterns in data, anticipate trends, and present information clearly.</li><li><b>
Quality Communication:</b> Excellent verbal and written communication skills with the ability to explain complex issues in a way that is easily understood.</li></ul><p></p><p><b>
WHAT CPI OFFERS</b></p><ul><li>
Flexible work environments</li><li>
Competitive salary &amp; benefits package</li><li>
Defined career growth plans with opportunities to step outside your comfort zone</li><li>
Community involvement and volunteer events</li><li>
Opportunities to travel and work at our global sites</li></ul><p></p><p><b>
Sound interesting? Come see why we are OneCPI!</b></p><p><b>
#CPI</b></p><p><b>
#Linkedin-Remote</b></p><p></p><div>
#KeyAccountManager</div><div>
#KAM</div></div></div></div></div><p></p>

Key Account Manager

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