customer experience manager

NourNet

<div>
 
 We are seeking a
 
 VIP Customer Experience Manager
 
 to lead and elevate the experience of our strategic and top-tier VIP customers.
 
 
 This role is responsible for ensuring premium service governance, executive visibility, proactive engagement, and long-term retention of high-value accounts.
 
 
 You will act as the key interface between VIP customers and senior leadership, driving satisfaction, service excellence, and commercial alignment.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Own and govern the overall VIP customer experience framework
 </li>
 <li>
 Lead and mentor VIP Customer Experience specialists
 </li>
 <li>
 Conduct periodic VIP health reviews (on-site visits &amp; executive calls)
 </li>
 <li>
 Manage and coordinate executive-level escalations
 </li>
 <li>
 Drive proactive engagement and retention strategies
 </li>
 <li>
 Provide actionable VIP insights and reporting to CX leadership
 </li>
 <li>
 Align closely with Sales, Operations, and Technical teams to ensure seamless delivery
 </li>
 </ul>
 
 
 
 
 Success Metrics
 
 <ul>
 <li>
 VIP Retention Rate
 </li>
 <li>
 VIP CSAT / NPS
 </li>
 <li>
 Escalation Resolution &amp; Turnaround Time
 </li>
 <li>
 Customer Health Score Improvement
 </li>
 </ul>
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Engineering, or related field
 </li>
 <li>
 Experience managing strategic / enterprise / VIP accounts
 </li>
 <li>
 Strong governance and analytical mindset
 </li>
 <li>
 Solid understanding of sales cycles and commercial dynamics
 </li>
 <li>
 Excellent executive-level communication and stakeholder management skills
 </li>
 <li>
 Ability to handle high-pressure escalations with professionalism
 </li>
 </ul>
 
 Ideal Background
 
 <ul>
 <li>
 Experience in Telecom, Managed Services, IT Services, or Enterprise Solutions
 </li>
 <li>
 Strong exposure to enterprise customer lifecycle management
 </li>
 <li>
 Proven track record in retention and executive engagement
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At NourNet, you will play a strategic role in shaping the experience of our most valuable customers while working closely with executive leadership in a high-impact environment.
 
</div>

Customer Experience Manager

Burq

<div>
 
 About Burq
 
 
 
 Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.
 
 
 We started with building the largest network of delivery networks, partnering with some of the biggest delivery companies. We then made it extremely easy for businesses to plug into our network and start offering delivery to their customers. Now, we're powering deliveries for some of the fastest-growing companies from retailers to startups.
 
 
 It's a big mission and now we want you to join us to make it even bigger! 🚀
 
 
 We're already backed by some of the Valley's leading venture capitalists, including Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely. We have assembled a world-class team all over the U.S.
 
 
 We operate at scale, but we're still a small team relative to the opportunity. We have a staggering amount of work ahead. That means you have an unprecedented opportunity to grow while doing the most important work of your career.
 
 
 We want people who are unafraid to be wrong and support decisions with numbers and narrative. Here's a quick overview of what you will be doing:
 
 
 
 Some Of The Responsibilities
 
 
 
 <ul>
 <li>
 Managing the customer support department's day-to-day functions
 </li>
 <li>
 Responding to escalated customer support issues
 </li>
 <li>
 Implementing customer support processes to enhance customer satisfaction
 </li>
 <li>
 Formulating and revising customer support policies and promote their implementation
 </li>
 <li>
 Informing the team of all new information related to products, procedures, and trends
 </li>
 <li>
 Assessing support statistics and preparing detailed reports on the findings
 </li>
 <li>
 Interviewing and hiring new employees
 </li>
 <li>
 Overseeing and evaluating the team's ongoing training efforts
 </li>
 <li>
 Delivering performance evaluations and following the disciplinary process according to company policy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a customer support/experience Manager, preferably within a similar environment
 </li>
 <li>
 Proven experience in managing a customer support team
 </li>
 <li>
 Thorough knowledge of legislation pertaining to consumer protection
 </li>
 <li>
 Prior experience in a managerial or supervisory role will be advantageous
 </li>
 <li>
 Top-notch oral, written, and interpersonal abilities
 </li>
 <li>
 Well-developed arbitration skills with the ability to remain impartial
 </li>
 <li>
 Affinity for multitasking with precision
 </li>
 <li>
 Capacity to accept and utilize constructive criticism
 </li>
 <li>
 Alignment with our company's values
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Investing in you 🙏
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Medical
 </li>
 <li>
 Educational courses
 
 
 </li>
 </ul>
 Generous Time Off 🏝
 
 
 At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
</div>

Al-Mansour Automotive

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The CE Operations Manager is responsible for end-to-end governance of customer experience performance across the Cadillac network. This includes ownership of CSI results, CRM governance, process audits, training administration, and call center operations, ensuring consistent, luxury-level customer engagement before, during, and after the customer journey.
 
 
 The role ensures that all customer follow-ups, outbound calls, and feedback collection are executed professionally, consistently, and in alignment with Cadillac brand standards, while driving continuous improvement across Sales and Aftersales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CSI &amp; Customer Experience Performance
 
 
 <ul>
 <li>
 Own and manage Customer Satisfaction Index (CSI) performance across Sales and Aftersales.
 </li>
 <li>
 Track action plans with Sales, Aftersales, and CRM teams to improve customer satisfaction and loyalty.
 </li>
 <li>
 Prepare CSI and CX performance reports on a regular basis.
 </li>
 </ul>
 
 
 Call Center Operations &amp; Customer Follow-Ups
 
 
 <ul>
 <li>
 Oversee call center operations related to customer follow-ups, service completion calls, appointment confirmations, and feedback collection.
 </li>
 <li>
 Audit call scripts, quality standards, escalation protocols, and follow-up timelines in line with luxury service expectations.
 </li>
 <li>
 Monitor call quality, productivity, and customer feedback outcomes.
 </li>
 <li>
 Ensure all customer interactions and follow-ups are accurately recorded in the CRM system.
 </li>
 <li>
 Analyze call center performance data to support CSI improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up and closure of customer issues raised through call center interactions.
 </li>
 </ul>
 
 
 CRM Governance &amp; Data Quality
 
 
 <ul>
 <li>
 Act as the CRM system owner from a governance and compliance perspective.
 </li>
 <li>
 Ensure accuracy, completeness, and integrity of customer data across all customer touchpoints.
 </li>
 <li>
 Monitor CRM usage and adherence by frontline teams and call center agents.
 </li>
 </ul>
 
 
 Process Audit &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Cadillac brand standards, internal SOPs, and customer journey guidelines.
 </li>
 <li>
 Identify process gaps and lead action plans with relevant departments.
 </li>
 </ul>
 
 
 Training Administration &amp; Capability Development
 
 
 <ul>
 <li>
 Manage training administration for CRM, call center, and customer experience-related programs.
 </li>
 <li>
 Identify training needs based on CSI results, audit findings, and call quality assessments.
 </li>
 <li>
 Coordinate delivery of customer experience, CRM, and call handling training.
 </li>
 <li>
 Maintain training records and certification tracking.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Management Support
 
 
 
 
 
 <ul>
 <li>
 Build dashboards covering CSI, CRM usage, call center performance, audit results, and training KPIs.
 </li>
 <li>
 Support network development and customer experience excellence initiatives.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business Administration, Management, or equivalent preferred).
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in CRM, Customer Experience, Call Center Operations, or Quality Management.
 </li>
 <li>
 Automotive, luxury retail, or premium hospitality experience strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical, reporting, and performance management skills
 </li>
 <li>
 Proven experience managing or overseeing call center operations
 </li>
 <li>
 Advanced CRM system knowledge
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 High attention to detail and strong governance mindset.
 </li>
 </ul>
 
 
</div>

Customer Experience Operations Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

Jebel view international school

The Parent Relations Manager leads the admissions and front-of-house teams to deliver a professional, welcoming, and efficient experience for families at Jebel View International School.As the first point of contact for prospective parents, they lead and manage the full customer journey from enquiry to enrolment and support the re-enrolment and retention of current families.This is a parent-facing management role that benefits from strong consultative sales skills and a deep understanding of what drives excellent customer experience. Essentially, in a new and developing school environment, this role is responsible for the sales and business development strategy, to ensure that the school effectively meets Admissions targets. Student Pipeline Management and attention to detail is essential.The post holder should be a dynamic and outgoing person, ready to strategise and drive engagement with the local community (Nursery partners, feeder schools, B2B etc) to essentially be the front face of the school.The Parent Relations Manager is also responsible for shaping and communicating the story of the school, using their expertise in parent engagement, customer service, communications, and social media to build trust and connection. Loaning an empathetic and understanding ear, in order to effectively manage CX both online and in-school. Working closely with the Artemis Education Marketing and Admissions Team, they ensure alignment with group-wide strategy, maintain high standards of communication, and lead enrolment growth and community building in the school.Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Parent Relations Manager

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 So what does an
 
 Operations Manager
 
 really do?
 
 
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 
 
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 
 
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 
 
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 
 
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 
 
 Do you have what it takes to become an Operations Manager?
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
 </li>
 <li>
 Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Good to have but not required: fluent in Spanish
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4164
 
 
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Operations Manager

Trivium

Brand Manager (Operations & Customer Experience): 
Company: Silly Goose & Troop
 Location: Fully Remote
 Work Hours: 8:00 AM – 5:00 PM Pacific Time (full-time)
 Contract Type: 1099 Contractor
 Compensation: ~$2,000/month + performance-based annual bonus
 Experience Level: 3–5 years
 
About the Companies: 
Silly Goose and Troop are fast-growing e-commerce brands in the supplements and non-alcoholic beverage space, selling primarily through Amazon, TikTok, retail, and additional digital channels. The team is lean, execution-focused, and looking for a highly organized operator who can take ownership of day-to-day brand operations, customer experience, and administrative workflows.
 
Role Overview: 
We’re hiring a hands-on Brand Manager (Operations & Customer Experience) to support both brands across e-commerce, customer support, fulfillment coordination, and internal operations.
 This is not a traditional brand marketing role. It is an execution-heavy, cross-functional position designed to offload operational, administrative, and customer-facing responsibilities from the founders while ensuring smooth day-to-day brand performance across channels.
 The ideal candidate is highly organized, proactive, tech-savvy, and motivated to grow long-term with the company.
 
Key Responsibilities: 
Customer Experience & Support: 
<ul>
<li>Own and manage all customer service communications across channels</li>
<li>Resolve inquiries, complaints, refunds, replacements, and subscription issues</li>
<li>Track deliveries and open claims with carriers; manage investigations and follow-ups</li>
<li>Maintain a detailed log of customer issues and resolutions</li>
</ul>
E-commerce & Platform Operations: 
<ul>
<li>Create and manage orders across Shopify, Amazon, and TikTok fulfillment workflows</li>
<li>Monitor inventory, subscriptions, and fulfillment exceptions</li>
<li>Pull and analyze reports across sales platforms</li>
<li>Manage out-of-stock workflows and operational follow-ups</li>
</ul>
Wholesale & Distribution: 
<ul>
<li>Coordinate wholesale orders across direct, online, and broker channels</li>
<li>Track shipments and delivery confirmations</li>
<li>Maintain relationships and follow up with accounts for reorders</li>
<li>Support vendor outreach and distribution expansion</li>
</ul>
Operations & Logistics: 
<ul>
<li>Monitor internal operations hub (inventory, tracking, fulfillment data)</li>
<li>Liaise with warehouses to resolve issues and submit support tickets</li>
<li>Manage invoices and ensure weekly payment tracking</li>
<li>Support calendar management and administrative coordination</li>
</ul>
Influencer & Affiliate Coordination: 
<ul>
<li>Manage affiliate and influencer tracking sheets</li>
<li>Coordinate outreach, follow-ups, and content workflows</li>
<li>Maintain ongoing relationships with partners</li>
</ul>
Requirements: 
Required Experience & Skills: 
<ul>
<li>3–5 years in e-commerce operations, brand operations, project management, or similar</li>
<li>Hands-on experience with:</li>
<li>Amazon Seller Central</li>
<li>Shopify</li>
<li>TikTok commerce workflows</li>
<li>Strong project management and operational execution skills</li>
<li>Advanced organizational and administrative capability</li>
<li>Ability to troubleshoot independently and solve problems quickly</li>
</ul>
Tools & Platforms: 
Proficiency required in: 
<ul>
<li>Google Workspace (Docs, Sheets, Drive)</li>
<li>Slack</li>
<li>Amazon Seller Central & Shopify</li>
</ul>
Nice to have
 <ul>
<li>ClickUp</li>
<li>Asana</li>
</ul>
Ideal Candidate Profile: 
<ul>
<li>Detail-oriented and highly structured</li>
<li>Comfortable managing multiple workflows simultaneously</li>
<li>Strong communicator and proactive problem solver</li>
<li>Thrives in fast-moving, entrepreneurial environments</li>
<li>Interested in long-term growth with a scaling brand (not a short-term stepping-stone role)</li>
<li>Able to work Pacific Time hours consistently</li>
</ul>
Benefits: 
Work Hours: 8:00 AM – 5:00 PM Pacific Time (full-time)
 Contract Type: 1099 Contractor
 Compensation: ~$2,000/month + performance-based annual bonus
 Experience Level: 3–5 years

Operations Coordinator

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