customer experience manager

Good Life RV

<div>Good Life RV is searching for a high energy, positive, and motivated Customer Experience Manager to join our rapidly growing business. Applicants must be confident, up-beat, willing to work hard and have a strong desire to succeed. Our employees are the backbone of the company, and we hold each one to the highest degree of professionalism. We credit these beliefs as the reason for our success. We are growing at an incredible pace, and we are looking for individuals who want to be a part of that success. Once hired at Good Life RV, we will work continually with you to ensure your success.
Our Mission: To achieve and maintain such distinction in the Recreational Vehicle industry that the dealership gains a first-class reputation for customer service and loyalty which draws new and repeat customers year after year.
Position Overview: The Customer Experience Manager is responsible for promoting the business through digital and in-store initiatives, maintaining an up-to-date website along with a social media presence, while strengthening customer relationships through communication and support.
Job Description<ul><li>
Implement strategic marketing plans to promote RV sales, service, and accessories.</li><li>
Maintain and update the dealership website and social media with inventory and promotions.</li><li>
Create content for and maintain all digital signage displayed throughout the dealership.</li><li>
Collaborate with management to align marketing efforts with overall business objectives.</li><li>
Communicate with customers to ensure a positive experience.</li><li>
Other duties as assigned.</li></ul>
Qualifications<ul><li>
High School Diploma or equivalent required.</li><li>
Excellent verbal and written communication skills.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Create thinking and the ability to develop marketing strategies.</li><li>
Proficient with Microsoft Office Suite or related software.</li></ul>
Benefits<ul><li>
401(k)</li><li>
401(k) matching</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Flexible spending account</li><li>
Employee Assistance Program</li><li>
Employee discount</li><li>
Referral program</li></ul>
Thank you for your interest in Good Life RV!</div>

Customer Experience Manager

Budget Rent a Car, UAE

<div>
 
 The Customer Experience (CX) Manager is the primary architect and guardian of the customer journey for Budget Rent a Car and its affiliates in the UAE. This role is responsible for leveraging data-driven insights to design world-class processes, and orchestrate targeted training, to customer-facing teams. The incumbent will serve as the central connection, working closely with Rental Operations, Leasing, Fleet, CRM and Marketing functions to ensure every customer interaction&mdash;across every channel&mdash;seamlessly delivers on the company's brand promise. The ultimate objective is to transform customer satisfaction into customer loyalty, directly contributing to brand reputation, market differentiation, and revenue growth.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 
 
 1. CX Strategy &amp; Process Design:
 
 
 <ul>
 <li>
 Develop and implement a comprehensive Customer Experience strategy aligned with the company's brand promise and business objectives.
 </li>
 <li>
 Map the entire customer journey across all touchpoints (digital, phone, branch, airport counter, meet &amp; greet, vehicle return).
 </li>
 <li>
 Identify critical pain points, moments of truth, and opportunities for enhancement.
 </li>
 <li>
 Design, document, and implement detailed Standard Operating Procedures (SOPs) for all customer-facing processes to ensure consistency and excellence.
 </li>
 <li>
 Establish and monitor Key Performance Indicators (KPIs) related to customer satisfaction, Net Promoter Score (NPS), etc.
 </li>
 <li>
 Ensure customer centricity across all business functions and departments.
 </li>
 </ul>
 
 
 
 
 
 2. Data-Driven Insight &amp; Cross-Functional Collaboration for Brand Promise Delivery:
 
 
 <ul>
 <li>
 
 Leveraging CRM Data:
 
 Work closely and collaborate with the CRM function to get data and analysis. Utilize this CRM data to meticulously map and analyze the end-to-end customer journey across all touchpoints (digital inquiry, call center, branch, airport, vehicle handover, recovery, return).
 </li>
 <li>
 
 Voice of the Customer (VoC) Program:
 
 Design and manage a comprehensive VoC program using insights from the CRM to capture, analyze, and action feedback from surveys (NPS), social media, direct complaints, and interactions.
 </li>
 <li>
 
 Data-Driven Reporting:
 
 Provide the leadership team with regular, insightful reports on customer health, sentiment trends, recurring pain points, and the ROI of CX initiatives. Translate raw data into actionable business intelligence.
 </li>
 <li>
 
 Rental &amp; Leasing Operations:
 
 Work hand-in-hand with the Leasing and Rental Operations to audit processes, ensure vehicle availability promises are met, and that the rental/return experience is frictionless. Align on service recovery protocols to resolve operational failures swiftly.
 </li>
 <li>
 
 Fleet Operations
 
 : Partner with the Fleet Manager to ensure the vehicles meets customer expectations. Use customer feedback on vehicle quality, cleanliness, and maintenance issues to inform fleet planning, preparation, and maintenance schedules.
 </li>
 <li>
 
 Marketing
 
 : Collaborate with the Marketing Manager to ensure all campaign messaging aligns with the achievable customer experience. Use customer data for targeted communications, loyalty programs, and to ensure a consistent brand voice from first ad impression to post-rental follow-up.
 </li>
 <li>
 
 Unified Customer Strategy
 
 : Act as the customer's advocate in all business discussions, ensuring decisions in operations, fleet, and marketing are made with a clear understanding of their impact on the customer experience.
 </li>
 </ul>
 
 
 
 
 
 3. Training &amp; Capability Development:
 
 
 <ul>
 <li>
 
 Curriculum Development based on Data:
 
 Partner with the Training Department to develop targeted training curricula, using insights from CRM data and quality audits to address specific knowledge gaps, behavioral coaching needs, and process adherence issues.
 </li>
 <li>
 
 Experience-Based Training:
 
 Move beyond transactional training; develop programs focused on empathy, problem-solving, creating memorable moments, and effectively representing the brand promise in every interaction.
 </li>
 <li>
 
 Ongoing Coaching &amp; Support:
 
 Implement a continuous coaching framework for customer-facing staff, based on recorded interactions, mystery shop reports, and customer feedback pulled directly from the CRM.
 </li>
 </ul>
 
 
 
 
 
 4. Direct Team Management &amp; Experience Execution:
 
 
 <ul>
 <li>
 Provide direct leadership, coaching, and performance management to key experience-focused teams:
 </li>
 <li>
 
 CRM &amp; Customer Service Teams:
 
 Ensure the CRM team leverages the system for proactive engagement and that CSRs are empowered to resolve issues effectively, turning detractors into promoters.
 </li>
 <li>
 
 Premium Touchpoint Teams:
 
 Personally lead the Head Office &amp; Abu Dhabi Meet &amp; Greet teams, receptionists, and waiters, ensuring these high-visibility roles set the premium standard for hospitality and first impressions across the organization.
 </li>
 </ul>
 
 
 
 
 
 5. Quality Assurance, &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 
 Closed-Loop Feedback:
 
 Work with the Sales Head to conduct root cause analysis on audit findings and customer complaints. Ensure corrective actions are implemented and feedback is looped back into training and process design.
 </li>
 <li>
 
 Champion Innovation:
 
 Stay ahead of CX trends in automotive rental and luxury hospitality. Pilot and implement new technologies and processes (e.g., digital documents, queuing systems, AI-driven support) to reduce effort and elevate the experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Requirements/Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in business administration, Marketing, Data Analytics, or a related field. A Master&rsquo;s degree is a plus.
 </li>
 <li>
 
 Experience:
 
 10+ years of progressive experience in customer experience, CRM management, or premium hospitality leadership, with at least 5 years in a strategic, data-driven CX role.
 </li>
 <li>
 
 Industry Background:
 
 Experience in car rental, aviation, hospitality, or retail is highly desirable.
 </li>
 <li>
 
 Technical Skills:
 
 Expert in data analysis and visualization tools (e.g., Power BI,) and Microsoft Office Suite.
 </li>
 <li>
 
 Personality:
 
 Must possess present personality and have confidence to engage with senior people both inside and outside the organization. Must be good communicator.
 </li>
 </ul>
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
 
 
 
 
 
</div>

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
Job Summary:
The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results. 
Job Description 
Purpose of the job:
As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
Responsibilities:
Client Journey Ownership<ul><li>
Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding</li></ul>
Client Advocacy &amp; Feedback<ul><li>
Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology</li></ul>
Customer Experience Leadership<ul><li>
Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention</li></ul>
Onboarding &amp; Training<ul><li>
Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions</li></ul>
Performance Monitoring &amp; KPIs<ul><li>
Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives</li></ul>
Cross-Functional Collaboration<ul><li>
Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth</li></ul>
Renewals &amp; Client Retention<ul><li>
Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry</li><li>
Proven track record in customer success, account management, or client-facing roles in SaaS or financial services</li><li>
Proficiency in Microsoft Office, particularly with Excel</li><li>
Strong communication skills, both written and verbal</li><li>
Strong Customer Success skills</li><li>
strong organizational and stress management skills</li><li>
5+ years&rsquo; experience overall with 2 years of experience managing employees</li><li>
Leading team experience</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Expedia Group

<div>Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We&rsquo;re building a more open world. Join us.
Customer Experience Manager 
 
Introduction to the Team
Our Corporate Functions support the broader organization through strategic and operational excellence across domains such as Employee Communications, Finance, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. 
This role sits within our Customer Operations team, which manages support for international retail customers through a global network of vendor partners across Europe, Asia, North Africa, and Latin America. 
As a Customer Experience Manager, you will serve as a functional expert for your domain, driving initiatives cross-functionally within and beyond the division to deliver on operational and customer experience goals. You will develop a deep understanding of our customers&rsquo; organizations, key offerings, and business challenges to better anticipate and meet their needs. 
In this Role, You Will:<ul><li>
Analyze trends in cost and experience across journey, product, intent, channel, and customer to identify performance improvement opportunities.</li><li>
Build working knowledge of customer tools, products, policies, and processes.</li><li>
Provide subject matter expert insights to internal and external stakeholders.</li><li>
Build strong relationships across teams, departments, and external partners.</li><li>
Act as a key point of contact for escalations, both internally and externally.</li><li>
Monitor and ensure delivery of KPIs aligned with customer experience goals.</li><li>
Identify root causes of KPI fluctuations through data analysis, call listening, and escalation reviews.</li><li>
Manage a large network of call center partners, ensuring proactive issue escalation and resolution.</li><li>
Oversee business continuity incidents and ensure appropriate handling.</li><li>
Analyze data and patterns to identify underlying issues and recommend detailed solutions.</li><li>
Implement solutions based on best practices and escalate complex issues as needed.</li><li>
Focus on long-term customer experience improvements beyond individual resolutions.</li><li>
Represent the team in cross-functional projects and initiatives as a subject matter expert.</li><li>
Measure and assess customer satisfaction and operational efficiency using relevant data sources.</li><li>
Deliver insights on product usage and value to stakeholders.</li><li>
Create journey maps across product, intent, and platform offerings.</li><li>
Contribute to business performance summaries and keep leadership informed on progress and status.</li><li>
Manage multiple tasks and meet deliverable deadlines using sound judgment and prioritization.</li><li>
Make strategic trade-offs on time and resources when faced with competing demands.</li></ul> 
Experience and Qualifications<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in any field, or equivalent related experience. 
8+ years with a Bachelor&rsquo;s degree 
5+ years with a Master&rsquo;s degree</li><li>
Proven experience in Customer/Partner Support and Operations.</li><li>
Strong analytical and problem-solving capabilities.</li><li>
Ability to manage vendor relationships and drive performance.</li><li>
Excellent communication and stakeholder management skills.</li><li>
Flexibility to travel and adapt to shifting schedules. 
</li></ul>Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia&reg;, Hotels.com&reg;, Expedia&reg; Partner Solutions, Vrbo&reg;, trivago&reg;, Orbitz&reg;, Travelocity&reg;, Hotwire&reg;, Wotif&reg;, ebookers&reg;, CheapTickets&reg;, Expedia Group&trade; Media Solutions, Expedia Local Expert&reg;, CarRentals.com&trade;, and Expedia Cruises&trade;. &copy; 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group&rsquo;s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you&rsquo;re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.</div>

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Summary:
 
 
 
 The Sr. Performance Executive is responsible for the planning, execution, and optimization of paid advertising campaigns across all major platforms (Meta, X (formerly Twitter), TikTok, Google Ads, etc.). This role requires a deep understanding of digital marketing best practices, a data-driven approach, and a strong focus on achieving measurable results.
 
 
 
 Job Description
 
 
 
 
 Purpose of the job:
 
 
 
 As a Customer Experience Manager (CEM) at Mazeed, you will be the key driver in ensuring the satisfaction, retention, and long-term success of Mazeed&rsquo;s clients across the financial services and SaaS business landscape. Acting as the primary point of contact, you will oversee the entire customer lifecycle, ensuring a seamless and value-driven experience from onboarding to renewal.
 
 
 Your role will involve managing client accounts, conducting regular business reviews and customer visits, and fostering strong, trust-based relationships. You will proactively manage renewals and expansions, ensuring clients continue to realize value while positioning them for sustainable growth. In addition, you will identify opportunities for cross-selling and upselling additional features, services, and products to enrich the customer experience and drive revenue growth.
 
 
 This position requires a strategic and analytical mindset, excellent communication and relationship-building skills, and a proactive approach to solving customer challenges. As the advocate for the customer, you will ensure Mazeed consistently delivers exceptional value across both financial services operations and SaaS subscription models
 
 
 
 Responsibilities:
 
 
 
 
 Client Journey Ownership
 
 
 
 <ul>
 <li>
 Oversee the entire client lifecycle, ensuring smooth transitions from onboarding to ongoing account management, product utilization, renewals, and offboarding
 
 
 </li>
 </ul>
 
 Client Advocacy &amp; Feedback
 
 
 
 <ul>
 <li>
 Act as the client&rsquo;s advocate by gathering data-driven feedback, conducting regular onsite visits, and translating insights into actionable improvements across Operations, Product, Finance, and Technology
 
 
 </li>
 </ul>
 
 Customer Experience Leadership
 
 
 
 <ul>
 <li>
 Lead initiatives to enhance the client experience by analyzing feedback, identifying service gaps, resolving product issues and integrations, and implementing strategies that ensure customer satisfaction and retention
 
 
 </li>
 </ul>
 
 Onboarding &amp; Training
 
 
 
 <ul>
 <li>
 Deliver standardized onboarding sessions, including training on back-office and SaaS operations, to prepare clients for effective use of Mazeed&rsquo;s financial services and SaaS solutions
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; KPIs
 
 
 
 <ul>
 <li>
 Define, track, and monitor customer experience KPIs (renewal rates, churn %, onboarding SLA, NPS, and expansion revenue), ensuring alignment with financial and SaaS business objectives
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Sales, Operations, Product, and Finance teams to ensure seamless implementation, workflow assurance, and resolution of client requests while identifying cross-sell and up-sell opportunities to drive revenue growth
 
 
 </li>
 </ul>
 
 Renewals &amp; Client Retention
 
 
 
 <ul>
 <li>
 Proactively manage contract renewals, collections, and expansion opportunities while handling offboarding with a focus on gathering experience surveys, analyzing root causes, and implementing corrective actions
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or a related field with 5+ years of overall experience, including 3+ years in a managerial role within the SaaS industry
 </li>
 <li>
 Proven track record in customer success, account management, or client-facing roles in SaaS or financial services
 </li>
 <li>
 Proficiency in Microsoft Office, particularly with Excel
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Strong Customer Success skills
 </li>
 <li>
 strong organizational and stress management skills
 </li>
 <li>
 5+ years&rsquo; experience overall with 2 years of experience managing employees
 </li>
 <li>
 Leading team experience
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Sanofi

<div>We are seeking a highly motivated and visionary leader interested in shaping the management of people with Multiple Sclerosis.
As the Customer Experience Manager &ndash; Multiple Sclerosis, you will be based in Jeddah and responsible for shaping perceptions within the MS community by challenging traditional paradigms and building belief in the unique biology of disability progression independent of relapses.
You will also play a key role in enabling healthcare professionals to identify appropriate patients through targeted education and engagement.
Reporting to the Franchise Head, this role is strategically positioned to realize the ambition for Tolebrutinib and contribute to the overall future success of Sanofi. 
Your core responsibilities will include:<ul><li>
Mapping and segmenting accounts and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs</li><li>
Understanding key accounts&rsquo; critical stakeholders (e.g., MS Specialist, General Neurologist, MS Nurse and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination</li><li>
Developing strategic account plans including prioritization, based on identified barriers to address and opportunities</li><li>
Co-creating solutions with accounts&rsquo; key decision-makers to remove operational barriers and supporting screening and monitoring initiatives</li><li>
Leveraging omnichannel approach (e.g., F2F, digital channels, portals, etc.) to ensure a high-touch and personalized engagement with key accounts&rsquo; and other stakeholders.</li><li>
Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts&rsquo; needs and ensuring effective pull-through</li></ul><ul><li>
Engaging with HCPs and broader set of stakeholders who play a critical role in the patient pathway to convey an effective narrative on disease progression and create general disease awareness pre-launch and treatment options post-launch, leveraging innovative value story techniques and tailoring engagement to stakeholders&rsquo; level of maturity</li><li>
Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field</li></ul> 
About you 
Education:<ul><li>
BA/BS degree in pharmaceutical science.</li></ul>
Experience:<ul><li>
Minimum of 3-5 years Sales experience in Neurology (Preferably Multiple Sclerosis)</li><li>
Experience in driving successful product launches, with a proven track record of achieving sales targets and building strong customer engagement from launch.</li></ul> 
Soft skills:<ul><li>
Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships</li><li>
Ability to work agile, demonstrate creativity and be a strong team player</li><li>
Self-driven, results-oriented with ambition for optimal results</li><li>
A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus</li><li>
Ability to dynamically adjust priorities due to changing circumstances</li><li>
Agile learner who is comfortable operating in complex environments</li><li>
Ability to influence, impact and guide peers</li><li>
Ability to articulate and explain the strategy in a simple and clear way</li><li>
Ability to build proper environment to enable Playing to Win culture to flourish</li><li>
Role model for the agile way of working</li><li>
Team player: Collaborative thinking while keeping the collective dynamics in mind, seeks for collective success rather than individual success</li><li>
Growth mindset &amp; learning agility: Open to develop him/herself (receive &amp; give feedback)</li></ul>
Technical skills:<ul><li>
Demonstrated success across multiple field-based sales roles</li><li>
Strong customer relationship management capabilities</li><li>
In-depth knowledge of care pathway operations</li><li>
Skilled in leveraging an omnichannel strategy to deliver tailored, high-impact engagements with external experts, aligned to their maturity and preferences</li><li>
Strong commercial acumen with strategic and innovative thinking</li><li>
Influential communicator with the ability to lead and inspire without direct authority</li><li>
Proven expertise in disease education</li><li>
Proficient in digital tools and analytics; able to transform data and feedback into actionable insights</li><li>
Committed to full compliance with all relevant regulations</li></ul>
null</div>

Customer Experience Manager - Multiple Sclerosis

<div>We are seeking a highly motivated and visionary leader interested in shaping the management of people with Multiple Sclerosis.
As the Customer Experience Manager &ndash; Multiple Sclerosis, you will be based in Riyadh and responsible for shaping perceptions within the MS community by challenging traditional paradigms and building belief in the unique biology of disability progression independent of relapses.
You will also play a key role in enabling healthcare professionals to identify appropriate patients through targeted education and engagement.
Reporting to the Franchise Head, this role is strategically positioned to realize the ambition for Tolebrutinib and contribute to the overall future success of Sanofi. 
Your core responsibilities will include:<ul><li>
Mapping and segmenting accounts and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs</li><li>
Understanding key accounts&rsquo; critical stakeholders (e.g., MS Specialist, General Neurologist, MS Nurse and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination</li><li>
Developing strategic account plans including prioritization, based on identified barriers to address and opportunities</li><li>
Co-creating solutions with accounts&rsquo; key decision-makers to remove operational barriers and supporting screening and monitoring initiatives</li><li>
Leveraging omnichannel approach (e.g., F2F, digital channels, portals, etc.) to ensure a high-touch and personalized engagement with key accounts&rsquo; and other stakeholders.</li><li>
Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts&rsquo; needs and ensuring effective pull-through</li></ul><ul><li>
Engaging with HCPs and broader set of stakeholders who play a critical role in the patient pathway to convey an effective narrative on disease progression and create general disease awareness pre-launch and treatment options post-launch, leveraging innovative value story techniques and tailoring engagement to stakeholders&rsquo; level of maturity</li><li>
Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field</li></ul> 
About you 
Education:<ul><li>
BA/BS degree in pharmaceutical science.</li></ul>
Experience:<ul><li>
Minimum of 3-5 years Sales experience in Neurology (Preferably Multiple Sclerosis)</li><li>
Experience in driving successful product launches, with a proven track record of achieving sales targets and building strong customer engagement from launch.</li></ul> 
Soft skills:<ul><li>
Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships</li><li>
Ability to work agile, demonstrate creativity and be a strong team player</li><li>
Self-driven, results-oriented with ambition for optimal results</li><li>
A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus</li><li>
Ability to dynamically adjust priorities due to changing circumstances</li><li>
Agile learner who is comfortable operating in complex environments</li><li>
Ability to influence, impact and guide peers</li><li>
Ability to articulate and explain the strategy in a simple and clear way</li><li>
Ability to build proper environment to enable Playing to Win culture to flourish</li><li>
Role model for the agile way of working</li><li>
Team player: Collaborative thinking while keeping the collective dynamics in mind, seeks for collective success rather than individual success</li><li>
Growth mindset &amp; learning agility: Open to develop him/herself (receive &amp; give feedback) 
Technical skills:</li><li>
Demonstrated success across multiple field-based sales roles</li><li>
Strong customer relationship management capabilities</li><li>
In-depth knowledge of care pathway operations</li><li>
Skilled in leveraging an omnichannel strategy to deliver tailored, high-impact engagements with external experts, aligned to their maturity and preferences</li><li>
Strong commercial acumen with strategic and innovative thinking</li><li>
Influential communicator with the ability to lead and inspire without direct authority</li><li>
Proven expertise in disease education</li><li>
Proficient in digital tools and analytics; able to transform data and feedback into actionable insights</li><li>
Committed to full compliance with all relevant regulations</li></ul>
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