customer experience manager

Deep Connection Innovation Private Limited

About the roleDeep Connection is a health-tech company building integrated, continuous wellbeing for children and families. The Customer Experience Manager (CXM) will own end-to-end experience for our CWP customers (parents &amp; caregivers, and partnered clinicians), driving activation, engagement, outcomes, and retention across the program lifecycle.Key responsibilities1) Onboarding &amp; Activation<ul><li>Design and run structured onboarding for new CWP customers (welcome call, goals intake, tech setup, first-30-days plan).</li><li>Translate assessments into clear success plans and session calendars; set expectations on cadence and outcomes.</li><li>Drive product adoption across our stack (FitQuest app, ReachOut, EHR/parent portal).</li></ul>2) Proactive Success &amp; Support<ul><li>Manage a portfolio of CWP accounts; conduct periodic reviews on progress, adherence, and milestone attainment.</li><li>Own support SLAs (TAT, first response, resolution) across WhatsApp, phone, email, and in-app.</li><li>Escalate clinical or risk cases to Therapy Lead; coordinate hand-offs without friction.</li></ul>3) CX Design &amp; Voice of Customer<ul><li>Map journeys and remove friction across touchpoints; standardize playbooks and macros.</li><li>Run NPS/CSAT/CES programs; synthesize themes into monthly &ldquo;Top CX Fixes&rdquo; for Product &amp; Ops.</li><li>Champion accessibility and parent-friendly communication (English/Hindi; regional where needed).</li></ul>4) Data, Reporting &amp; Outcomes<ul><li>Track and report cohort health (activation rate, adherence %, goal attainment, missed-session rate, churn risk).</li><li>Build dashboards with Ops/Data for proactive nudges (e.g., low engagement flags).</li><li>Quantify impact on the North Star metric: Time to Therapeutic Intervention (TTTI) and milestone acceleration.</li></ul>5) Retention, Expansion &amp; Community<ul><li>Deliver renewal conversations with clear value reviews and next-phase roadmaps.</li><li>Identify cross-sell/upsell into FitQuest tiers, add-on therapies, workshops, and events.</li><li>Nurture parent communities (webinars, support circles) to improve stickiness and referrals.</li></ul>6) Compliance &amp; Risk<ul><li>Ensure privacy, consent, and documentation meet internal policy and applicable regulations.</li><li>Maintain accurate records in CRM, EHR, and ticketing; audit periodically.</li></ul>Success metrics (KPIs)<ul><li>Activation rate (Day-30): &ge; 85%</li><li>CSAT: &ge; 4.6/5; NPS: &ge; +50</li><li>Response SLA: &le; 15 mins (WhatsApp/chat), &le; 4 hrs (email) during business hours</li><li>First Contact Resolution: &ge; 60%</li><li>Adherence to care plan: &ge; 75% sessions completed</li><li>Renewal rate: &ge; 85%; Net revenue retention: &ge; 110%</li><li>Escalations: &lt; 2% of monthly tickets</li></ul>Job Types: Full-time, PermanentPay: &#8377;8,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li></ul>Ability to commute/relocate:<ul><li>Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Experience Manager

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 
 
 
 Person responsible for all actions related to customer experience in the store. It aims to offer the best possible service to customers, both in the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regard to multi-channel, promoting iPod sales and Store Mode. Have good measurement of results and creates strategies in order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 
 The Sr. Manager - Customer Experience will play a key role in enabling Modon to deliver exceptional customer experience its global portfolio across various lines of business that include real estate, hospitality, community and asset management, events and other sectors. The role will work closely with cross-functional teams to enhance and elevate customer journeys.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 1- Consumer research and insights
 
 
 
 
 <ul>
 <li>
 Ensure regular and cost-effective solutions to provide Modon leadership and stakeholders with visibility on consumer trends and insights that enable the business to make decisions on customer journeys, product &amp; service definition and improvements, digital and AI needs and wants, etc. This entails commissioning primary research, data analytics of Modon consumer data, benchmarking and other solutions.
 </li>
 <li>
 Ensure the global Voice of Customer programme is run for all B2C customer groups of Modon, data corelated with other performance indicators to understand opportunities and challenges, and analysis presented to operational teams and leadership to continuously improve performance.
 </li>
 <li>
 Ensure customer satisfaction of B2B customer groups is reviewed, data corelated with other performance indicators to understand opportunities and challenges, and analysis presented to operational teams and leadership to continuously improve performance.
 </li>
 </ul>
 
 
 
 
 2- CX Product &amp; Service Development
 
 
 
 
 <ul>
 <li>
 Work with product owners to develop and update product/service definitions including execution of research/surveys, stakeholder workshops, customer journey mapping, digital and AI interfaces, documentation, etc.
 </li>
 <li>
 Ensure development of customer journeys that uncover customers functional needs, emotional needs, physical and digital interfaces to support product &amp; service development or enhancements.
 </li>
 <li>
 Support the product owners in idea, concept and product testing.
 </li>
 <li>
 Provide project management support as required to product/service development or enhancements.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree (or equivalent) in Business Management or related fields.
 </li>
 <li>
 Certified Customer Experience Professional (CCXP) or equivalent certifications.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 
 
 
 <ul>
 <li>
 10+ years of experience in a similar role preferably in a real estate industry, destination management, tourism.
 </li>
 </ul>
</div>

Senior Manager - Customer Experience

Tesla

<div>
 
 What To Expect
 
 
 As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.
 
 
 
 What You'll Do
 
 
 Business Performance &amp; Health
 
 <li>
 Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
 </li>
 <li>
 Display a hands-on approach by consistently coaching, training and developing Advisors at your location
 </li>
 <li>
 Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
 </li>
 <li>
 Analyze data and collaborate with Store leadership to track and manage progress
 </li>
 <li>
 Maintain operational overview and translate business needs to actions on the floor
 </li>
 <li>
 Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
 </li>
 <li>
 Participate in all delivery related activities when and as needed
 </li>
 <li>
 Champion change management in your store and local market
 </li>
 <li>
 Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
 </li>
 <li>
 Demonstrate ability to seamlessly cover daily store management duties as needed
 
 
 
 </li>
 Customer Experience &amp; Brand Management
 
 <li>
 Responsible for ensuring all employees provide a best in class customer experience for every customer
 </li>
 <li>
 Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
 </li>
 <li>
 Partner with store leadership and operations team on any key events or demand generation activities as needed
 </li>
 <li>
 Manage customer escalations quickly and effectively
 </li>
 <li>
 Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
 </li>
 <li>
 Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
 </li>
 <li>
 Ensure facility maintenance and showroom presentation adhere to the brand standard
 </li>
 <li>
 Control store expenses continually striving to reduce costs
 
 
 
 </li>
 Employee Engagement &amp; Development
 
 <li>
 Observe, review and continuously provide feedback on employee performance
 </li>
 <li>
 Coach and mentor staff, introduce best practices and enable inclusion and team culture
 </li>
 <li>
 Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
 </li>
 <li>
 Support, implement and provide follow-up for all training
 </li>
 <li>
 Assist with recruitment activities as needed
 </li>
 <li>
 Ensure all employees adhere to Tesla policies and procedures
 </li>
 <li>
 Escalate all people issues to store leadership in a timely and effective manner
 
 
 
 </li>
 
 What You'll Bring
 
 
 
 <li>
 Strong sales performance and understanding of the business and products
 </li>
 <li>
 Track record of coaching and mentoring sales or operational roles
 </li>
 <li>
 In-depth knowledge of sales processes and ability to drive employees to exceed targets
 </li>
 <li>
 Strong organizational skills
 </li>
 <li>
 Unafraid to question and take lead
 </li>
 <li>
 Ability to influence stakeholders and peers
 </li>
 <li>
 Excellent communication skills in English and in local language
 </li>
 <li>
 Confident in learning and adapting to multiple technologies
 </li>
 <li>
 Passionate about Tesla&rsquo;s mission
 </li>
 <li>
 Valid driver's license
 
 
 
 </li>
 , Tesla
</div>

Store Supervisor, Antalya

Aliens Art Pvt Ltd

Mission The Studio Manager is a dynamic, motivated, and experienced professional responsible for leading the studio to operational and financial excellence while ensuring an immersive,premium customer experience. This role blends sales leadership, operational management, and team mentorship, with the ultimate goal of upholding Aliens Tattoo&rsquo;s brand standards and driving business growth.The Studio Manager will oversee day-to-day operations, lead artists and coordinators, maintain P&amp;L accountability, ensure exceptional hygiene and ambiance, and foster a culture of creativity, professionalism, and high performance.Key Responsibilities 1. Sales &amp; Revenue Growth<ul><li>Achieve and exceed monthly revenue targets for the studio.</li><li>Convert consultations and walk-in leads into confirmed bookings with a strong focus on upselling premium designs, services, and aftercare products.</li><li>Maintain a lead-to-booking conversion rate in line with company benchmarks.</li><li>Coordinate with the HQ sales, contact centre, and marketing teams for lead follow-ups and promotional activities.</li><li>Track and report sales metrics daily; identify and act on opportunities to improve results.</li><li>Develop and implement local sales strategies and brand collaborations to increase visibility and attract new customers.</li></ul>2. Customer Experience Excellence <ul><li>Deliver a personalised, premium, and immersive customer journey from consultation to aftercare.</li><li>Conduct and manage both in-studio and virtual consultations with the design team and clients.</li><li>Ensure all customers receive timely aftercare follow-ups, encouraging repeat visits.</li><li>Handle customer feedback, resolve complaints professionally, and escalate issues when necessary.</li><li>Maintain a studio ambiance consistent with Aliens Tattoo&rsquo;s brand vibe&mdash;vibrant, welcoming, and professional.</li></ul>3. Studio Operations Management <ul><li>Oversee all day-to-day operations, including appointment scheduling, artist allocation, and adherence to hygiene &amp; safety protocols.</li><li>Open and close the studio per SOP, ensuring all operational checklists are completed.</li><li>Maintain cleanliness, music, lighting, and branding elements as per brand guidelines.</li><li>Monitor and manage inventory&mdash;request supplies, track usage, and control costs.</li><li>Manage petty cash, expense reporting, and ensure accurate daily reconciliation of cash, card, and UPI payments.</li><li>Ensure all operations comply with health, safety, and legal regulations, including data protection</li></ul>4. Team Leadership &amp; Development <ul><li>Supervise and mentor artists, coordinators, and support staff, ensuring high morale and performance.</li><li>Create and manage shift schedules to ensure optimal staff coverage.</li><li>Conduct daily briefings to align the team on bookings, targets, and special requirements.</li><li>Facilitate skill development training sessions for artists and coordinators, including sales techniques, hygiene standards, and customer service excellence.</li><li>Foster a positive, inclusive, and collaborative work environment that reflects the company&rsquo;s culture.</li><li>Address team conflicts promptly and maintain a healthy, respectful work atmosphere</li></ul>5. Financial &amp; Data Management <ul><li>Manage and monitor the studio P&amp;L, ensuring profitability through cost control and revenue growth.</li><li>Prepare budgets, track variances, and implement corrective actions when necessary.</li><li>Maintain accurate CRM records for leads, consultations, and customer history.</li><li>Provide daily, weekly, and monthly reports to the reporting manager on sales, operations, and customer satisfaction metrics.</li></ul>Key Skills &amp; Competencies<ul><li>Strong sales and negotiation skills with a proven track record of meeting targets.</li><li>Excellent communication and interpersonal skills.</li><li>Leadership and people management abilities with a motivational approach.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Organised, detail-oriented, and able to multitask effectively.</li><li>Customer-first mindset with the ability to create memorable experiences.</li><li>Proficiency in CRM tools and comfort with data-driven decision-making.</li></ul>Qualifications &amp; Experience <ul><li>2&ndash;4 years in retail sales, operations, or a premium/luxury customer-facing role.</li><li>Experience managing a team in a fast-paced, service driven environment.</li><li>Basic understanding of inventory and finance management.</li><li>Track record of delivering revenue growth and high customer satisfaction.</li></ul>Performance KPIs <ul><li>Monthly revenue achievement vs target.</li><li>Lead-to-booking conversion rate.</li><li>Customer satisfaction &amp; feedback scores.</li><li>Timeliness of design delivery.</li><li>Inventory accuracy and cost control.</li><li>Adherence to brand SOPs and hygiene standards.</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>

Studio Manager (Pune)

<div>What to Expect<div>
As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.</div> 
What You'll Do<div>
Business Performance &amp; Health
<ul><li>Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location</li><li>
Display a hands-on approach by consistently coaching, training and developing Advisors at your location</li><li>
Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market</li><li>
Analyze data and collaborate with Store leadership to track and manage progress</li><li>
Maintain operational overview and translate business needs to actions on the floor</li><li>
Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.</li><li>
Participate in all delivery related activities when and as needed</li><li>
Champion change management in your store and local market</li><li>
Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores</li><li>
Demonstrate ability to seamlessly cover daily store management duties as needed</li></ul>
Customer Experience &amp; Brand Management
<ul><li>Responsible for ensuring all employees provide a best in class customer experience for every customer</li><li>
Ensure all employees align with Tesla's Dress Code and Grooming Guidelines</li><li>
Partner with store leadership and operations team on any key events or demand generation activities as needed</li><li>
Manage customer escalations quickly and effectively</li><li>
Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission</li><li>
Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem</li><li>
Ensure facility maintenance and showroom presentation adhere to the brand standard</li><li>
Control store expenses continually striving to reduce costs</li></ul>
Employee Engagement &amp; Development
<ul><li>Observe, review and continuously provide feedback on employee performance</li><li>
Coach and mentor staff, introduce best practices and enable inclusion and team culture</li><li>
Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team</li><li>
Support, implement and provide follow-up for all training</li><li>
Assist with recruitment activities as needed</li><li>
Ensure all employees adhere to Tesla policies and procedures</li><li>
Escalate all people issues to store leadership in a timely and effective manner</li></ul>
</div> 
What You'll Bring<div><ul><li>
Strong sales performance and understanding of the business and products</li><li>
Track record of coaching and mentoring sales or operational roles</li><li>
In-depth knowledge of sales processes and ability to drive employees to exceed targets</li><li>
Strong organizational skills</li><li>
Unafraid to question and take lead</li><li>
Ability to influence stakeholders and peers</li><li>
Excellent communication skills in English and in local language</li><li>
Confident in learning and adapting to multiple technologies</li><li>
Passionate about Tesla&rsquo;s mission</li><li>
Valid driver's license</li></ul> 
</div> 
 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

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