customer experience manager

NBKC Bank

<p></p><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Experience Team Manager</b></h1><p><b>
Kansas City, MO | @Flex (Hybrid) </b><b>Monday&ndash;Friday Schedule with Occasional Saturdays</b></p><h3 class="jobSectionHeader"><b>
Lead a Team. Elevate the Experience. Make an Impact.</b></h3><p>
At <b>nbkc bank</b>, we're committed to creating remarkable experiences for our customers and our employees. We're looking for a <b>Customer Experience Team Manager</b> who is passionate about developing people, solving problems, driving operational excellence, and delivering exceptional customer service.</p><p>
In this role, you'll lead a team of Customer Experience Specialists, helping them succeed through coaching, mentorship, and ongoing development. You'll play a key role in ensuring customers receive outstanding support while fostering a collaborative, high-performing team culture.</p><p>
If you're a customer-focused leader who enjoys empowering others, improving processes, and making a meaningful impact every day, we'd love to meet you.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><h3 class="jobSectionHeader"><b>
Lead &amp; Develop a High-Performing Team</b></h3><ul><li>
Manage, coach, and motivate a team of 5&ndash;6 Customer Experience Specialists.</li><li>
Set clear goals, expectations, and performance standards.</li><li>
Recruit, onboard, and train new team members.</li><li>
Conduct performance evaluations and provide ongoing feedback and development opportunities.</li><li>
Foster a positive, engaging, and collaborative work environment where employees can thrive.</li></ul><h3 class="jobSectionHeader"><b>
Deliver Exceptional Customer Experiences</b></h3><ul><li>
Oversee daily operations to ensure service levels and team objectives are consistently met.</li><li>
Support team members in handling customer inquiries with professionalism, empathy, and efficiency.</li><li>
Identify performance trends and coaching opportunities that improve customer satisfaction.</li><li>
Help maintain and elevate nbkc's exceptional customer service standards.</li></ul><h3 class="jobSectionHeader"><b>
Resolve Complex Customer Issues</b></h3><ul><li>
Serve as an escalation point for challenging customer situations.</li><li>
Partner with internal teams to quickly resolve complaints and service concerns.</li><li>
Drive solutions that balance customer advocacy with business objectives and risk management.</li></ul><h3 class="jobSectionHeader"><b>
Ensure Operational Excellence &amp; Compliance</b></h3><ul><li>
Promote adherence to all banking regulations, security standards, policies, and procedures.</li><li>
Assess risk and exercise sound judgment when making decisions.</li><li>
Handle confidential information with discretion and professionalism.</li><li>
Stay informed of regulatory changes and ensure team practices remain compliant.</li><li>
Contribute to process improvements and operational efficiencies across the Customer Experience function.</li></ul><h2 class="jobSectionHeader"><b>
What You'll Bring</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
High school diploma or GED.</li><li>
2+ years pf experience supervising or managing employees in a call center setting, including responsibility for performance, quality, and employee development.</li><li>
3&ndash;5 years of banking experience.</li><li>
Previous supervisory, team lead, or management experience preferred.</li><li>
Strong knowledge of banking products, services, systems, policies, and procedures.</li><li>
Exceptional customer service and relationship-building skills.</li><li>
Strong problem-solving, critical thinking, and decision-making abilities.</li><li>
Experience coaching and developing employees.</li><li>
Ability to work collaboratively in a fast-paced, team-oriented environment.</li></ul><h3 class="jobSectionHeader"><b>
You'll Stand Out If You Have</b></h3><ul><li>
A passion for developing and motivating teams.</li><li>
The ability to identify customer needs while effectively managing risk.</li><li>
Experience working in a complex, multi-functional banking environment.</li><li>
Strong sales and relationship management skills.</li><li>
Proficiency with Microsoft Office applications.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail and accuracy.</li></ul><h2 class="jobSectionHeader"><b>
Why Join nbkc?</b></h2><p>
Lead and develop a talented customer experience team</p><p>
Make a direct impact on customer satisfaction and team success</p><p>
Enjoy a flexible hybrid work environment</p><p>
Collaborate with an innovative and people-focused organization</p><p>
Grow your leadership skills while helping shape the customer experience</p><h3 class="jobSectionHeader"><b>
Ready to Lead the Experience?</b></h3><p>
If you're a leader who is energized by coaching others, delivering exceptional customer service, and creating positive outcomes for both customers and employees, we encourage you to apply.</p></div></div></div></div></div></div></div><p><b>
Work Environment</b></p><p>
This is a hybrid role (@Flex) based out of our <b>Kansas City, MO</b> office, enjoy the best of both worlds with a mix of in-office and remote work.</p><p><b>
Onsite expectations for this role:</b> Monday, Wednesday, and Friday</p><p><b>
Remote Days for this role:</b> Tuesday, Thursday, and Saturday</p><p><b>
Shift</b>: Monday&ndash;Friday, 9:30 AM&ndash;6:15 PM CST, rotating Saturdays 9:00 AM-1:00pm CST</p><p>
Ready to bring your passion for people and service to a team that values innovation, collaboration, and heart?</p><div><h2 class="jobSectionHeader"><b>
 Why nbkc?</b></h2><ul><li>
Flexible hybrid work environment.</li><li>
A collaborative and supportive culture.</li><li>
Opportunities to grow your career and expand your skills.</li><li>
Meaningful work that impacts employees across the organization.</li><li>
A team of smart, curious, and genuinely great people.</li></ul><p><b>
Ready to make an impact? We'd love to hear from you. Apply today!</b></p></div><div><div><b>
And the benefits don't hurt either:</b></div>
4 weeks PTO + 12 holidays + your birthday off<ul><li>
401(k) with generous match and immediate vesting</li><li>
Multiple health plan options (HSA, PPO, FSA)</li><li>
Paid parental leave</li><li>
Wellness programs and onsite gym</li><li>
Paid volunteer time</li><li>
Anniversary awards at 3 and 5 years</li><li>
Paid 4-week sabbaticals at 10, 18, and 25 years</li><li>
Flexible work options that support work-life integration</li></ul></div><div><div><b>
</b><b> Let&rsquo;s Do This</b></div><div><b>
Our Hiring Process</b></div><div></div><div><br>
We respect your time. Once we review your application, we&rsquo;ll reach out with next steps, whether that&rsquo;s a phone chat, video call, or even grabbing a coffee. We&rsquo;ll keep you informed every step of the way.</div><div></div><div><b><br>
Why You&rsquo;ll Love Working at nbkc</b></div><div><b>
Perks &amp; Benefits You&rsquo;ll Brag About:</b></div><div><ul><li>
Hybrid flexibility with a modern @Flex work model (Kansas City HQ).</li><li>
Multiple comprehensive health plans (HSA, FSA, PPO your choice!)</li><li>
12 paid holidays + your birthday off + 8 volunteer hours/year</li><li>
401k with <i>immediate vesting</i> and a generous company match</li><li>
Paid parental leave</li><li>
Access to behavioral health advocates and an Employee Assistance Program (EAP)</li><li>
Wellness perks, reimbursement programs, and on-site gym</li><li>
Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries</li><li>
Collaborative, growth-minded culture that celebrates innovation and ideas</li><li>
Meaningful work building products that truly help customers achieve their financial goals</li><li>
Opportunities to grow your career in one of the most transformative industries</li></ul></div><div></div><div><b><br>
About nbkc</b></div><div>
nbkc isn&rsquo;t your typical bank, and we don&rsquo;t want to be.</div><div>
We&rsquo;re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.</div><div></div><div><br>
nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.</div><div></div><div><br>
We&rsquo;ve been proudly recognized as one of Kansas City&rsquo;s Best Places to Work for 5+ years, and once you&rsquo;re here, you&rsquo;ll see why.</div><div></div><p><b><br>
nbkc bank is an Equal Opportunity-Affirmative Action Employer &ndash; Minority/Female</b><b> / Disability / Veteran / Gender Identity / Sexual Orientation</b></p></div></div><p></p>

Customer Experience Team Manager

FlowX.ai

<div><p>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.</p><p>
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.</p><p><b>
Mission</b></p><p>
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.</p><p><b>
What you would do on a daily basis:</b></p><ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul><p></p><p><b>
Who you are:</b></p><ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul><p></p><p><b>
What's in it for you:</b></p><ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul><p></p><p><b>
Location: New York City</b></p><b><br>
Benefits</b><br>
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

The Home Depot

<p>Position Purpose:<br/></p><p>The Sr. Product Manager, Customer Experience is responsible for assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The role focuses on delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, Sr. Product Managers work closely with teams of developers, designers, and business partners. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. Importantly, the Sr. Product Manager, must be able to work at the strategic level (generating innovative ideas for growth, change management) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their teams). The Sr. Product Manager is often responsible for products that are higher-profile and/or that are larger in scope.<br/></p><p>Key Responsibilities:<br/></p><p>50% Strategy &amp; Planning:<br/>Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value<br/>Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners<br/>Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings<br/>Manages and grooms the product backlog; makes future decisions based on the value that will be delivered<br/>Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities<br/>Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class<br/>Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction<br/>20% Delivery &amp; Execution:<br/>Formulates, tests and refines assumptions and hypotheses through user research and testing<br/>Documents, reviews and ensures that all quality and change control standards are met<br/>Creates, prioritizes and accepts user stories; incorporate them into release planning<br/>Makes product decisions that drive value on a daily basis<br/>Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements<br/>Participates in standups, iteration planning sessions, product demo, and retrospectives<br/>Condenses complex technical concepts into non-technical language for stakeholders<br/>30% People:<br/>Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments<br/>Acts as a proponent of modern software development practices<br/>Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs<br/>Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps<br/>Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience<br/>Guides more junior team members in strategy, alignment, analysis and execution tasks<br/>Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)<br/>Participates in talent acquisition, development and retention activities in support of team<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>Typically reports to the Product Management Manager or Sr. Manager.<br/></p><p>Travel Requirements:<br/></p><p>Typically requires overnight travel less than 10% of the time.<br/></p><p>Physical Requirements:<br/></p><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>3-6 years of relevant work experience<br/>Experience working as a Product Manager in a modern software development based enterprise environment<br/>Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment<br/>Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis<br/>Proficiency in communicating with and influencing functional and technical team members at all levels in the organization<br/>Proficiency in working as part of a collaborative, cross-functional, modern software design and development team<br/>Proficiency in creating, prioritizing and accepting user stories<br/>Proficiency in conducting user research and testing to understand needs<br/>Proficiency in identifying goals, metrics and analytics to measure product value<br/>Proficiency in conducting competitive research and analysis<br/>Experience guiding more junior team members through Product Management fundamentals in a professional setting<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>3<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>None<br/></p><p>Preferred Leadership Experience:<br/></p><p>None<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders<br/>Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals<br/>Collaborates: Building partnerships and working collaboratively with others to meet shared objectives<br/>Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences<br/>Cultivates Innovation: Creating new and better ways for the organization to be successful<br/>Customer Focus: Building strong customer relationships and delivering customer-centric solutions<br/>Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action<br/>Interpersonal Savvy: Relating openly and comfortably with diverse groups of people<br/>Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems<br/>Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder<br/>Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics<br/>Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations<br/>Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution<br/></p>

Sr. Product Manager, Customer Experience

<div><p><b>Line of Service
</b></p>Advisory
<p></p><p><b>Industry/Sector
</b></p>Technology
<p></p><p><b>Specialism
</b></p>Advisory - Other
<p></p><p><b>Management Level
</b></p>Manager
<p></p><p><b>Job Description &amp; Summary
</b></p>We are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value.
<br>
<br>
In this role, you will work across business, product, and technology teams to orchestrate people, processes, and systems, ensuring seamless and user-centric service experiences across all touchpoints.<br>
<p></p><div><div><p><b>Responsibilities:
</b></p></div><div><ul><li><p>Lead end-to-end service design initiatives, from discovery through to delivery and optimization
</p></li></ul></div><div><ul><li><p>Define service strategies that align with customer needs and business objectives
</p></li></ul></div><div><ul><li><p>Conduct service assessments to identify gaps, inefficiencies, and opportunities for improvement
</p></li></ul></div><div><ul><li><p>Develop service blueprints, journey maps, and operating models to guide transformation efforts
</p></li></ul></div><div><ul><li><p>Design and optimize user journeys to enhance usability, engagement, and adoption
</p></li></ul></div><div><ul><li><p>Collaborate with cross-functional teams (business, product, engineering) to ensure alignment and execution
</p></li></ul></div><div><ul><li><p>Facilitate workshops and co-creation sessions with stakeholders to drive alignment and decision-making
</p></li></ul></div><div><ul><li><p>Define and track service performance metrics (KPIs/OKRs) to measure impact and success
</p></li></ul></div><div><ul><li><p>Mentor and guide junior service designers, fostering service design capability within the team<br>
</p></li></ul></div><p></p><div><p><b>Qualifications:
</b></p></div><div><ul><li><p>Bachelor&rsquo;s degree in design, Human-Computer Interaction, or a related field, or equivalent experience.
</p></li></ul></div><div><ul><li><p>8+ years of experience in service design, UX design, product Management and Product design, or consulting
</p></li></ul></div></div><div><div><ul><li><p>Proven experience delivering end-to-end service design or transformation projects
</p></li></ul></div><div><ul><li><p>Strong expertise in:
</p></li></ul></div><div><ul><li><p>Customer journey mapping
</p></li></ul></div><div><ul><li><p>Service blueprinting
</p></li></ul></div><div><ul><li><p>Experience design and usability
</p></li></ul></div><div><ul><li><p>Experience working within cross-functional, agile teams
</p></li></ul></div><div><ul><li><p>Strong stakeholder management and communication skills<br>
</p></li></ul></div><p></p><div><p><b>Preferred Qualifications:
</b></p></div><div><ul><li><p>Experience in consulting or large-scale digital transformation programs
</p></li></ul></div><div><ul><li><p>Familiarity with service strategy, operating models, and business design
</p></li></ul></div><div><ul><li><p>Exposure to multiple industries (e.g., banking, telecom, public sector)<br>
</p></li></ul></div><p></p><div><p><b>Key Skills:
</b></p></div><div><ul><li><p>Service Design &amp; Systems Thinking
</p></li></ul></div><div><ul><li><p>Customer Experience &amp; Journey Design
</p></li></ul></div><div><ul><li><p>Strategic Thinking &amp; Problem Solving
</p></li></ul></div><div><ul><li><p>Stakeholder Engagement &amp; Facilitation
</p></li></ul></div><div><ul><li><p>Data-driven Decision Making
</p></li></ul></div><div><ul><li><p>Leadership and Team Development<br>
</p></li></ul></div></div><p></p><div><div><p><b>What Success Looks Like:
</b></p></div><div><ul><li><p>Delivery of seamless, value-driven services that improve customer satisfaction and adoption
</p></li></ul></div><div><ul><li><p>Clear and actionable service designs and transformation roadmaps
</p></li></ul></div><div><ul><li><p>Strong alignment between business goals and customer experience
</p></li></ul></div><div><ul><li><p>Measurable improvements in efficiency, performance, and value realization
</p></li></ul></div></div><p></p><p><b>Education </b><i>(if blank, degree and/or field of study not specified)
</i></p>Degrees/Field of Study required:
<p></p>Degrees/Field of Study preferred:
<p></p><p><b>Certifications </b><i>(if blank, certifications not specified)
</i></p><p></p><p><b>Required Skills
</b></p><p></p><p><b>Optional Skills
</b></p>Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization {+ 22 more}
<p></p><p><b>Desired Languages </b><i>(If blank, desired languages not specified)
</i></p><p></p><p><b>Travel Requirements
</b></p>Not Specified
<p></p><p><b>Available for Work Visa Sponsorship?
</b></p>No
<p></p><p><b>Government Clearance Required?
</b></p>No
<p></p><p><b>Job Posting End Date</b></p></div><p></p>

ETIC, Service Designer - Manager

Softtek

<div>Remote Customer Service Manager — Softtek</div><div><br /></div><div>Job Title: Customer Service Manager</div><div>Company: Softtek</div><div>Work Arrangement: Fully Remote</div><div>Employment Type: Full-Time</div><div>Department: Customer Experience / Customer Service</div><div><br /></div><div>Job Description</div><div><br /></div><div>Softtek is seeking an experienced and motivated Remote Customer Service Manager to lead customer service operations and ensure an exceptional experience for clients. The ideal candidate will manage customer service teams, monitor performance, resolve escalated issues, and develop strategies that improve customer satisfaction and operational efficiency.</div><div><br /></div><div>This is a fully remote position suitable for a strong people leader who can effectively manage teams, communicate across departments, and maintain high service standards in a remote environment.</div><div><br /></div><div>Key Responsibilities</div><div>Lead, coach, and develop remote customer service representatives.</div><div>Monitor team performance, productivity, quality, and customer satisfaction metrics.</div><div>Establish and maintain customer service standards, procedures, and performance goals.</div><div>Handle escalated customer issues and ensure timely, professional resolutions.</div><div>Analyze customer feedback and service data to identify areas for improvement.</div><div>Work closely with operations, sales, technology, and other departments to resolve customer concerns.</div><div>Conduct regular team meetings, one-on-one coaching sessions, and performance reviews.</div><div>Identify training needs and coordinate ongoing employee development.</div><div>Create reports and provide management with updates on team performance and customer trends.</div><div>Promote a positive, accountable, and customer-focused remote work culture.</div><div>Identify opportunities to improve processes, reduce response times, and increase customer satisfaction.</div><div>Qualifications</div><div>3+ years of experience in customer service, customer success, contact center operations, or a related field.</div><div>Previous supervisory or management experience preferred.</div><div>Strong leadership, communication, and problem-solving skills.</div><div>Experience managing or supporting remote teams.</div><div>Ability to analyze customer service metrics and performance reports.</div><div>Strong organizational and time-management skills.</div><div>Proficiency with customer service platforms, CRM systems, Microsoft Office, Google Workspace, or similar tools.</div><div>Ability to handle difficult customer situations professionally.</div><div>Comfortable working independently in a fully remote environment.</div><div>Preferred Skills</div><div>Customer experience management</div><div>Team leadership and coaching</div><div>Conflict resolution</div><div>Performance management</div><div>CRM and ticketing systems</div><div>Data analysis and reporting</div><div>Process improvement</div><div>Excellent written and verbal communication</div><div>What We Offer</div><div>Fully remote work environment</div><div>Competitive compensation</div><div>Professional development opportunities</div><div>Collaborative and supportive team culture</div><div>Opportunities for career advancement</div><div>Flexible remote-work environment</div><div><br /></div><div>Apply today to join Softtek and help build outstanding customer experiences through effective remote team leadership.</div>

Remote Customer Service Manager

Body Builders Auto

<div><p><b>BBA, Inc. &ndash; Collision Repair Specialists is growing, and we're looking for a Receptionist / Customer Experience Representative to join our team!</b></p><p></p><p><br>
If you love working with people, want a real career with room to grow, and want to be part of a dynamic, fast-moving industry &mdash; <b>we're the team for you.</b></p><p></p><p><br>
In this role, you'll be the main point of contact for our customers and a key support to our front-end coordinators. You'll help set clear expectations and keep vehicles moving through our shop efficiently and accurately. The ideal candidate genuinely enjoys interacting with customers and takes pride in handling administrative work with care.</p><p></p><p><b><br>
What You'll Do:</b></p>
<ul>
<li>Deliver an <b>unbeatable customer experience</b> &mdash; that's the #1 priority</li>
<li>Answer phones and emails, respond to questions, and route calls to the right person</li>
<li>Keep customers updated on their vehicle's status by text, email, and phone</li>
<li>Log updates in our management system and work with the Production Manager to keep the production log current</li>
<li>Update rental car companies on vehicle status through their online portals</li>
<li>Enter vehicle data for our OEM partners through their online portals</li>
<li>Handle administrative tasks: copying, scanning, and saving files</li>
<li>Generate reports for management</li></ul><br>
<p></p>
<p><b>
What We're Looking For:</b></p>
<ul>
<li>1+ year of customer service experience <i>(required)</i></li>
<li>Friendly and approachable</li>
<li>Strong communicator, written and verbal</li>
<li>Team-player mindset</li>
<li>Adaptable and organized</li></ul><br>
<p></p>
<p><b>
Why BBA, Inc.?</b> We're a team focused on knowledge, growth, and reputation. We invest in our people and offer real opportunities to advance. If you're motivated, enthusiastic, and love being part of a team, we'd love to meet you.</p><p></p><p><b><br>
Pay</b>: Hourly</p>
<p><b>
Schedule</b>: Monday - Friday 7:00 AM - 5:00 PM (9-hour days, 45-hour work week) - NO Weekends!</p>
<p><b>
Benefits:</b> Full Benefits Package with Paid Time Off</p></div>

Receptionist / Customer Experience Representative

VanCleef-Aprels

<div><p>Who are we?
</p><p>A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef &amp; Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef &amp; Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
</p><p><b>Are you a good match?
</b></p><p>You have strong experience in client service and are passionate about delivering an exceptional client experience. You demonstrate excellent communication and interpersonal skills, with the ability to build and nurture relationships with clients and internal stakeholders.
</p><p>You are highly organized, client-oriented and able to work independently with minimal supervision. You demonstrate sound judgment, sensitivity to client needs and a strong knowledge of products and service processes.<br>
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</p><p><b>What are we expecting from you?
</b></p><p>As a Client Service Manager, you will receive and process customer orders, inquiries and complaints with precision and efficiency, while maintaining ongoing relationships with clients and sales teams and ensuring a seamless communication link.<br>
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</p><p>In this role, you will:
</p><ul><li>Maintain and nurture ongoing relationships with select clients and sales teams.
</li><li>Utilize in-depth knowledge of products, availability, sales territories and client profiles to provide tailored support.
</li><li>Provide advanced product and service information, addressing complex client questions with expertise.
</li><li>Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
</li><li>Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
</li><li>Initiate contact with allocated clients to develop new relationships and act as the primary point of contact for resolving queries and complaints.
</li><li>Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for client retention and business development.
</li><li>Conduct detailed client interviews to clarify requirements and gather comprehensive client information.
</li><li>Deliver exceptional service to encourage continued use of the Maison&rsquo;s products and services.
</li><li>Adhere to organizational policies, procedures and relevant regulatory codes, seeking authorization for any deviations.
</li><li>Engage in continuous professional development through assessment, training and coaching, while staying informed about industry best practices and technological advancements.
</li><li>Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
</li><li>Exhibit a strong commitment to diversity and inclusion in all interactions and responsibilities.<br>
</li></ul><p><b>More than a role&hellip; We recruit for a career!
</b></p><p>By joining Van Cleef &amp; Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
</p><p>You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams.<br>
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</p><p><b>The Recruitment Process
</b></p><p>Apply online.
</p><p>If your profile matches our search, you will be contacted by our Talent Acquisition team for an introductory conversation.
</p><p>You will then meet with the relevant Hiring Manager and key stakeholders as part of the interview process.
</p><p>Otherwise, you will receive an email informing you that your application has not been successful.</p></div>

Client Service Manager

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