customer experience manager

Rotolo Consultants, Inc. (RCI)

<div>Rotolo Consultants, Inc. (RCI) is looking for talented individuals seeking to join one of North America&rsquo;s fastest-growing landscaping companies. If you are looking for a rewarding career with constant professional development and growth- look no further. Join RCI and grow the future with us! 
AS A REGIONAL MANAGER
You will be responsible for the overall customer experience while working closely with Area Managers to ensure the delivery of contracted services as promised and within budget. 
Department: Landscape Maintenance
Reports To: Division Manager
FLSA Status: Exempt 
REGIONAL MANAGER DUTIES INCLUDE<ul><li>
Manage and direct Overall Customer Experience</li><li>
Direct initial Site Assessments to determine what our program will fix and won&rsquo;t</li><li>
Lead new customer orientation. Align customer expectations with program deliverables: Who, What, When, Why</li><li>
Manage overall program execution according to SOS</li><li>
Perform regular site audits to ensure quality standards</li><li>
Create and manage Opportunity Pipeline per property</li><li>
Work with customer to establish annual enhancement budget</li><li>
Photo document growth and improvement of key areas per property annually</li><li>
Proactively communicate property issues, upcoming services, etc. w/ Customers and AMs</li><li>
Oversee prompt response to customer generated issues and manage appropriate resolution</li><li>
Conduct annual contract review and renewal with customers</li><li>
Direct and assist Area Managers daily</li><li>
Work with Area Managers to meet or exceed property GM budgets</li><li>
Participate in meetings and assist Division Manager in overall leadership of the Division</li><li>
Other duties may be assigned.</li></ul> 
QUALIFICATIONS<ul><li>
Bachelor&rsquo;s Degree is preferred.</li><li>
3-5 years related industry experience.</li><li>
Will be required to obtain relevant industry certifications within 12 months</li><li>
Experience in business management, including basic accounting skills.</li><li>
Valid driver&rsquo;s license and clean MVR.</li></ul> 
COMPENSATION / BENEFITS<ul><li>
$65,000.00 - $75,000.00 per year based on experience and industry-specific certifications/licenses</li><li>
Medical, Dental, Vision, Liability and several more supplemental insurance options</li><li>
Company cell phone issued</li><li>
Vehicle allowances offered</li><li>
401K plan with partial match*</li><li>
Paid Vacation, Sick Leave and Holidays*</li></ul> 
EDUCATION
Bachelor or Master&rsquo;s Degree in Horticulture/ Turf Management or a related field is preferred. 
LICENSE
Driver's License and clear Motor Vehicle Record (MVR). 
KEY PERFORMANCE METRICS<ul><li>
Sales to budget</li><li>
GM to budget</li><li>
Customer Retention</li><li>
Service Quality Score</li><li>
Customer Satisfaction Score</li></ul> 
WORK CONDITIONS<ul><li>
Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessary</li><li>
Extensive driving within designated work areas</li><li>
Must be capable of working outdoors and visiting job sites on a regular basis</li></ul> 
RCI is an Equal Employment Opportunity and E-Verify Employer. 
#INDLP</div>

Landscape Maintenance Regional Manager

P3 Hotel Software

<div>Company Description 
P3 has over 25 years&rsquo; experience providing high-quality technology solutions for international hotels and chains. We are a leading provider of guest facing technology for the Hotel industry such as booking engines, online check-in/out, Kiosk checkin/checkout and loyalty software that are custom-designed and built for each client&rsquo;s unique brand. 
Over the last 6 years, we have seen steady growth in our customer base and have tripled our number of customers. We are growing more each year and are looking for new talents to join our teams. 
We are open and transparent so that we can continually look for ways to improve our products and how to serve our clients. Personal development and team growth are actively encouraged both on and off the pitch.<h4 class="jobSectionHeader"> 
Job Description:</h4> 
Due to the expansion of our customer base, we are looking for a Customer Success Manager to join the P3. 
The successful applicant has previous experience working in a fast-moving technical environment. Reporting to the Head of Client Services, this role is the ideal opportunity for a problem solving oriented individual with an interest and natural aptitude for software and technology who enjoys direct contact with clients. 
The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. 
Desired Skillset:<ul><li>
Internet architecture</li><li>
Experience with Oracle Opera (V5 or Cloud) or other PMS systems</li></ul> 
The Customer Success Manager will:<ul><li>
Work with the Development team to drive the vision and development of software products and the ongoing client services requests.</li><li>
Have a significant role in quality and is the only team member empowered to accept stories as complete.</li><li>
Project management several customers through an onboarding process.</li></ul> 
Responsibilities:<ul><li>
Work with the clients to help them onboard to our product portfolio.</li><li>
Collaborate with the clients and to coordinate project schedules, budgets, and staffing</li><li>
Effectively communicate the clients requests in the P3 backlog of development requests including success criteria to the development team so that they can provide work estimates and accept and complete work to the satisfaction of the clients.</li><li>
Communicate with the client on a regular basis to provide feedback on progress of implementation of projects and releases.</li><li>
Manage project risk and resolve project issues.</li></ul> 
Must be able to:<ul><li>
Work on own initiative.</li><li>
Manage daily and weekly priorities.</li><li>
Liaise effectively with clients, developers and support team.</li><li>
Good written and telephone communication skills.</li></ul> 
Key daily tasks of Customer Success Manager:<ul><li>
Weekly/daily customer calls or face to face meetings and quarterly meetings.</li><li>
Quality assurance in line with Visual UI designs and product specifications,</li><li>
Assisting customers with Reporting</li><li>
Check that support tickets are being dealt with promptly and within the SLA agreement.</li><li>
Chase support tickets.</li><li>
Chasing up quotation with customers.</li></ul> 
Project management skills:<ul><li>
Project plans</li><li>
Create and manage project to-do / bug list</li><li>
In house production meetings</li></ul> 
Benefits:<ul><li>
Possible opportunity to travel to Dublin, Ireland</li><li>
Hybrid working environment: remote work and working from the office; our office will be set in Kiln, Boulder.</li><li>
Team building trips in great locations to energize and inspire</li><li>
Other benefits: Healthcare, flexible working hours.</li><li>
Salary depends on your level of experience and qualifications. P3 invests in our staff and gives them the opportunity to grow and develop.</li></ul> 
Further Details<ul><li>
Interviewing now, starting immediately</li><li>
All candidates must have a valid working visa to work in USA.</li><li>
We can do interviews outside of the normal 9-5 so no need to use up annual leave!</li></ul></div>

Customer Success Manager

World Market

<div>Why You&rsquo;ll Love World Market
 
 
For over 60 years, we have searched the globe for design inspiration, emerging trends, and time-honored handicrafts, to bring you stylish home d&eacute;cor, quality furniture, thoughtful gifts and one of the largest assortments of international foods, beverages and candy. You won&rsquo;t find a store and team like this anywhere else! From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn&rsquo;t just celebrated&mdash;it&rsquo;s what sets us apart.
 
 
Our team means the world to us! We value authenticity, empowerment and respect. If you&rsquo;re looking for a place where you can be yourself, contribute in meaningful ways, and have a little fun while doing it&mdash;you&rsquo;ve found it!<div><div><div><div><div><div><div><div><div>
When you join our team, you&rsquo;ll enjoy:<ul><li>
Flexible scheduling that supports your lifestyle &amp; work-life balance</li><li>
Up to 30% shopping discount on our unique finds for you and your designated shopper</li><li>
Working with a team who thinks the world of you</li><li>
Wellness resources to be and do your best</li><li>
Anniversary and recognition programs that celebrate you</li><li>
Hands-on training for career growth made for you</li><li>
Benefits -Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, 401(k) Savings Plan, Employee Assistance Program and more</li></ul>
What You&rsquo;ll Do</div><div><div><div><div> 
As an Assistant Manager, you will play a key leadership role in driving sales and profitability, fostering a customer-first selling culture and executing daily business priorities. In partnership with the Store Manager, you will be responsible for leading and developing a high-performance team while maintaining our values, brand, policies, and operational standards. 
Your Assistant Manager role will include leadership responsibilities in one or more of the following areas of the business: Customer Experience, Freight Flow, Operations and Merchandising. The area of responsibility will be determined based on business needs along with your experience, skills and career goals.
Your primary job responsibilities will include but are not limited to:<div><ul><li> 
Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values</li><li>Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action</li><li>Consistently exemplify, maintain, and foster the culture and values of World Market</li><li>Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager</li><li>Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management</li><li>Utilize all company tools and training resources to educate and validate team execution of key business functions</li><li>Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives</li><li>Support and maintain a safe work environment through ongoing safety training, awareness, and accountability</li></ul>
 
Skills &amp; Experience You&rsquo;ll Bring</div><div><ul><li> 
Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment</li><li>Effective communication skills, being open to feedback, and the ability to adapt quickly</li><li>Ability to provide in the moment coaching to associates</li><li>Ability to de-escalate store and customer situations effectively</li><li>Ability to plan and prioritize according to the needs of the business</li><li>Strong sense of urgency</li><li>Attention to detail</li><li>Creative problem solving</li><li>Sound decision-making skills</li><li>Effective delegation skills</li><li>Ability to execute daily priorities efficiently</li><li>Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment preferred</li><li>Ability to work a flexible schedule, including nights, weekends and holidays, based on business needs</li><li>Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed</li><li>Minimum age: 21 years</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div>
Full time and Part time associates are eligible to participate in the Company&rsquo;s 401(k) retirement savings plan after three (3) months of service.
Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.</div></div></div></div>
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: 1-833-680-2399
Email: hrsupport@worldmarket.com
This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume. 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.
An Equal Opportunity Employer
It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.</div>

Assistant Manager

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 So what does an
 
 Operations Manager
 
 really do?
 
 
 Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role!
 
 
 Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager.
 
 
 Imagine yourself going to work with one thing on your mind: client satisfaction. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.
 
 
 As you look at your tasks for the day, you know that as an Operations Manager , you need to constantly touch base with your Team Leaders. This includes not just your employees but also reviewing the data of their KPIs (AHT, CSAT, Service Levels). You must also coordinate with other departments because TaskUs as a whole is dependent on operations -- it is the heart of the business. You need to be able to solve problems especially with the struggle of moving one person from one campaign to another.
 
 
 As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.
 
 
 Do you have what it takes to become an Operations Manager?
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Someone who already has the skills to even call themselves a Manager! In other words, someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in a customer experience operations and management.
 </li>
 <li>
 Someone who's responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment . Someone who can lead and is great in analyzing situations and data .
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Good to have but not required: fluent in Spanish
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4164
 
 
 Posted At: Thu Mar 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Operations Manager

hexafarms

<div><h4 class="jobSectionHeader">Your mission</h4>
As Customer Success Manager for Iberia, you will own the post-sales relationship with our growers across Spain, Portugal, and LatAm. You are the person inside hexafarms who is directly accountable for whether our customers succeed. This means you will be driving adoption, unlocking value, and ensuring every grower in your portfolio is operating at their best on the platform. 
 
Iberia is one of Europe&rsquo;s most important commercial growing regions. The customers you manage will be sophisticated, high-volume producers with real operational complexity. Your job is to understand their world deeply, translate hexafarms&rsquo; capabilities into tangible outcomes, and build the kind of relationships that turn a trial into a long-term, expanding partnership. 
 
Your success will be measured by ARR-based retention and the measurable outcomes your customers achieve on the platform.<h4 class="jobSectionHeader"> 
About the role</h4><ul><li>
Own the post-sales lifecycle for a portfolio of commercial growers across Spain, Portugal, and LatAm. Owning onboarding, adoption, retention and play a key role in expansion</li><li>
Build deep, trust-based relationships with key stakeholders at each account (from operations managers/agronomists to C-suite)</li><li>
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don&rsquo;t wait for churn signals.</li><li>
Drive platform adoption across hexafarms&rsquo; core modules: yield forecasting, sensing, and disease &amp; pest detection modules</li><li>
Lead regular business reviews and translate platform data into clear, actionable insights for your customers</li><li>
Identify expansion opportunities and collaborate with the commercial team to grow accounts</li><li>
Serve as the structured voice of the customer internally. You should bring high-quality feedback to product and engineering</li><li>
Be willing to visit customers on-site across Spain and Portugal (20-30% of the time)</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
3 years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS</li><li>
C2 Spanish and strong English (B2&ndash;C1 minimum); Portuguese is a plus</li><li>
Technically curious and comfortable navigating data-heavy platforms. You don&rsquo;t need to be an engineer, but you need to understand what the product is doing and why it matters</li><li>
Extreme ownership mindset: you treat your customer portfolio like it&rsquo;s your business</li><li>
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball</li><li>
Comfortable with ambiguity and fast pace. We are a startup; this means processes are being built, and you&rsquo;ll help building them</li><li>
Be based in Spain and willing to travel within the Iberian Peninsula for customer visits</li><li>
Background in agri-tech, food production, or a highly technical vertical is a plus but not required</li></ul><h4 class="jobSectionHeader">
Why us?</h4><ul><li>
Competitive salary + meaningful equity component</li><li>
A highly international team working on a global product with real-world impact</li><li>
Direct collaboration with founders and leadership. No bureaucracy, no middlemen</li><li>
Significant ownership and autonomy from day one</li><li>
Flexible working model (hybrid or remote)</li><li>
A culture with zero tolerance for politics and a very high bar for getting things done</li></ul><h4 class="jobSectionHeader">
About us</h4>
We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS&ndash; you just don't know. 
 
hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best. 
 
Check out what is like to work at hexafarms here.</div>

Customer Success Manager (ES)

Collectors

<div>Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We&rsquo;re always on the lookout for talented people to join our growing team. 
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. 
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. 
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. 
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. 
We&rsquo;re looking for a Customer Experience Trainer to join the Collectors team and help our team members deliver the &ldquo;white-glove&rdquo; service our valued collectors expect. The Collectors Customer Experience Trainer will be responsible for teaching our Concierge and Submission Center representatives in Santa Ana, CA; Jersey City, NJ; Plano, TX; Boca Raton, FL and Canada. You will be responsible for creating training programs, documentation, and role expectations for the Customer Experience team.
Contribute to the growth and development of the Customer Experience department. Educate and motivate the Collectors Concierge, and Submission Center teams. Inspire our team to make collecting safe, easy, and fun by being a role model for the organization and modeling the Collectors Values. Bring innovative ideas to the team that drives revenue and customer loyalty.
You will report to the Customer Experience Manager and work onsite in our Jersey City, NJ headquarters with the ability to travel up to 40% to various Collectors offices and PSA Submission Center locations.
What You&rsquo;ll Do:<ul><li>
Responsible for training our Concierge and Submission Center teams at different locations</li><li>
Lead training in all key areas of the PSA Customer Experience department</li><li>
Provide training to new hires, existing employees, and on occasion, temporary employees at events.</li><li>
Focus on developing strong standard operating procedures and building out our Customer Experience Hub for employees to use as a source of truth.</li><li>
Communicate with team members with dignity and respect</li><li>
Anticipate and identify future training needs and create a curriculum with the PSA Customer Experience Manager&rsquo;s guidance to facilitate training</li><li>
Improve policies, procedures, and processes</li><li>
Document problem employees and provide coaching to help improve results and behaviors</li><li>
Provide regular feedback in meetings and secure guest speakers for team meetings for a better understanding of different topics</li><li>
Bring meaningful content to the Customer Experience Team&rsquo;s &ldquo;On the Front Lines&rdquo; newsletter</li><li>
Implements ways to drive revenue and customer satisfaction</li><li>
Properly uses technology to assist in resolving issues and makes recommendations for process improvements (potentially using AI tools with guidance from management)</li><li>
Takes an active role at events to provide on-site quality assurance for the team</li><li>
Resolves escalated customer complaints and issues in-person, over the phone, through email, or with social media</li><li>
Assist the Concierge team in the Slack chat by answering their questions and providing leadership and support</li><li>
Plans and executes team activities while maintaining a respectful work environment</li><li>
Assist in one-on-one&rsquo;s (1:1&rsquo;s) as needed with the Customer Experience Manager and Supervisor</li></ul>
Who You Are:<ul><li>
Communication Skills: Ability to communicate with others effectively in order to resolve conflicts, solve problems and, most importantly, maintain and generate business</li><li>
Problem Solving: Intuition to identify and resolve problems quickly and accurately, with limited supervision</li><li>
Time Management: Ability to coordinate time and job duties to process orders quickly and efficiently</li><li>
Interpersonal Skills: Communicate clearly and intelligently with other departments as well as others outside of the organization</li><li>
Teamwork: Willingness and ability to work well with others while balancing team and individual responsibilities</li><li>
Organizational Support: Follow policies and procedures set forth by the company</li><li>
Judgment: Make appropriate decisions using critical thinking and based on company policies and procedures</li><li>
Organization: Ability to multitask, manage time efficiently, and prioritize what work needs to be done first</li><li>
Professionalism: Approach others with respect and work well under pressure</li><li>
Training Experience: Candidate should have experience in a training or teaching role</li><li>
Quality: Complete work with accuracy and attention to detail</li></ul>
Physical Requirements:<ul><li>
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time</li><li>
Hand Use: Regular hand use for various tasks</li><li>
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions</li><li>
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds</li><li>
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently</li><li>
Sitting or Standing: Ability to sit or stand for extended periods of time</li></ul>
Hourly Rate:
The reasonable estimated hourly rate for this position is $27. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:<ul><li>
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision</li><li>
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits</li><li>
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals</li><li>
Vacation: All full-time employees are eligible for paid vacation</li><li>
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays</li><li>
Employee Discounts: Employees receive discounts on select grading services for approved submissions</li><li>
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs</li><li>
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities</li></ul>
Candidates must be authorized to work in the United States. 
Collectors uses e-Verify to validate your ability to work legally in the United States. 
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. 
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. 
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. 
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. 
If you are based in California, you can read information for California residents here.</div>

Collectors Customer Experience Trainer (Jersey City, NJ)

<div><h4 class="jobSectionHeader">Your mission</h4>
As Customer Success Manager for DACH, you will own the post-sales relationship with our growers in Germany, Austria, and Switzerland. You are not a support function, you are the person inside hexafarms who is directly accountable for whether our customers succeed or fail. That means driving adoption, surfacing value proactively, and making sure every grower in your portfolio is getting the most out of hexafarms&rsquo; platform. 
 
Our model is land-and-expand. Trials become multi-site rollouts. Single modules become full-platform deployments. You are the engine that makes that expansion happen. You don&rsquo;t do this by selling, but by making customers so successful that growth is the natural next step. 
 
Your success will be measured by retention and the measurable outcomes your customers achieve on the platform.<h4 class="jobSectionHeader"> 
About the role</h4><ul><li>
Own the post-sales lifecycle for a portfolio of commercial growers across DACH &mdash; onboarding, adoption, retention, and play a key role in expansion</li><li>
Build deep, trust-based relationships with key stakeholders at each account (from growers to MDs)</li><li>
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don&rsquo;t wait for churn signals.</li><li>
Drive platform adoption and ensure customers are actively using hexafarms&rsquo; yield forecasting, sensing, and pest &amp; disease detection modules</li><li>
Lead regular business reviews and translate platform data into actionable insights for your customers</li><li>
Identify expansion opportunities and collaborate with the commercial team to grow accounts</li><li>
Serve as the voice of the customer internally. You should bring structured, high-quality feedback to product and engineering</li><li>
Be willing to visit customers on-site across the DACH region</li></ul><h4 class="jobSectionHeader">
Your profile</h4><ul><li>
1&ndash;3+ years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS</li><li>
C2 German and strong English (B2&ndash;C1 minimum); Dutch is a plus (we have customers in Dutch-speaking markets and it will help you hit the ground running faster)</li><li>
Technically curious and comfortable navigating data-heavy platforms. You don&rsquo;t need to be an engineer, but you need to understand what the product is doing and why it matters</li><li>
Extreme ownership mindset: you treat your customer portfolio like it&rsquo;s your business</li><li>
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball</li><li>
Comfortable with ambiguity and fast pace. We are a startup, processes are being built, and you&rsquo;ll help build them</li><li>
Willing to travel within the DACH region for customer visits</li><li>
Background in agri-tech, food production, or a highly technical vertical is a plus but not required</li></ul><h4 class="jobSectionHeader">
Why us?</h4><ul><li>
Competitive salary + meaningful equity component</li><li>
A highly international team working on a global product with real-world impact</li><li>
Direct collaboration with founders and leadership. No bureaucracy, no middlemen</li><li>
Significant ownership and autonomy from day one</li><li>
Flexible working model (hybrid or remote)</li><li>
A culture with zero tolerance for politics and a very high bar for getting things done</li></ul><h4 class="jobSectionHeader">
About us</h4>
We are building the company that is building the software and the hard for the future of commercial food production. We create a peace of mind for commercial food producers by interfacing their entire operations to our ML and AI services. If you live in Europe, very likely, you've had fresh, healthy and nutritious produce raised by hexafarms OS&ndash; you just don't know. 
 
hexafarms helps growers to get the most out of their production through yield forecasting, disease and pest detection, climate optimisation, and real-time plant analysis- all in one place. Day by day, we are bridging the gap between sensing, plant biology, and real-time market needs to ensure our customers focus on what is really important, and keep growing at their best. 
 
Check out what is like to work at hexafarms here.</div>

Customer Success Manager (DACH)

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