customer experience professional

Intuit

<div><h2 class="jobSectionHeader">Overview</h2>
Intuit's Customer Success team, within the Consumer Platform Team, is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-lead operations and a distributed professional workforce. The Customer Success team is executing on key company-wide initiatives to help deliver against our vision and strategy. Customer success is no longer downstream care operations but is a critical component of Intuit&rsquo;s growth through the delivery of services.
This role is focused on Business Tax services as a product, connecting our customers with professionals in our mission of &ldquo;Powering Prosperity Around the World&rdquo;. You will partner with other functions including Marketing, Customer Success, Expert Network Platform, Product Management, Product Development, Product Design and Data to ensure we deliver the best experience for our Business Tax TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation. 
Responsibilities<ul><li>
Leads customer and employee research to identify customer pain points and drives experiments to develop hypotheses and propose successful solutions</li><li>
Uses a cross-functional approach to drive experiments for Customer Success that will test customer behavior and solve hypotheses.</li><li>
Presents analyzed data to other teams and contributes to ideation across market</li><li>
Quickly identifies critical parts of a problem for Customer Success and works to deliver effective solutions.</li><li>
Seeks internal and external feedback to share with Customer Success and puts forward recommendations that could address customer needs.</li><li>
Frequently demonstrates a deep understanding of the customer and expert journey (and long term problems) and proposes solutions that challenge status quo to eliminate friction between both experiences</li><li>
Influences direct project team to ensure root causes and systemic issues are identified and analyzed; understand the impact of human behavior and market trends on customer interaction with products</li><li>
Connects the dots using external and internal data about our customer needs and provides precise recommendations aligned to the business</li><li>
Leverages quantitative and qualitative research to become an expert on the use of our products and services</li><li>
Proactively seeks insight on the Voice of the Customer and Employee to identify critical data that will help develop solutions to improve customer experience</li><li>
Proactively simplifies and continuously improves existing processes to operate more efficiently</li><li>
Serves as an informal leader for change management within direct team</li><li>
Drives customer success projects.</li><li>
Contributes to market led cross-functional projects.</li><li>
Deliverables may include:<ul><li><ul><li>End to End journey maps and Service Blueprints for moderate scale product and services offerings.</li><li>Report outs to cross-functional teams and CS team on voice of the customer for their specific area of coverage</li><li>Analyze and develop insights based on customer sentiment from customer interactions to drive defect resolution or product improvements</li><li>Surfaces emerging issues impacting customers to teams in order to deliver notifications or content publication</li><li>Identifies opportunities and contributes to Initiatives that drive incremental product experience improvements</li></ul></li></ul></li></ul> 
Qualifications<ul><li>
Minimum of 5 years in Customer Experience, including leading in a highly matrixed, cross-functional, and fast-moving environment, developing product/service experiences, and driving revenue &amp; customer growth</li><li>
Proven expertise in service design and blueprinting, including the ability to map complex service ecosystems, identify pain points and opportunities, and orchestrate seamless end-to-end experiences that span digital and human touchpoints. Able to translate strategy into actionable blueprints that align stakeholders and drive implementation.</li><li>
Organizationally savvy, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means. Exceptional ability to collaborate, influence, mobilize and energize key stakeholders and complex cross-functional teams to implement creative, innovative, best in class solutions.</li><li>
Must have a strong presence and be a compelling communicator across all levels of the organization to win hearts and minds. Good listener and problem solver; solutions oriented and great at simplifying complex topics. Knows when to dive deep, and when to stay at a higher level. Must have a very strong pulse on the metrics driving the business.</li><li>
Strong acumen in understanding customer behavior and using design thinking and scientiﬁc methodologies to inform decision making. Clearly exhibits a systems thinking mindset, and can apply the appropriate framework at the right time, or create a new one as needed.</li><li>
Customer champion with a design mindset and demonstrated strengths in product management or experience design. Have led the creation of service experiences (from concept through production)</li><li>
Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:<div>
Bay Area California $ 164,500- 222,500 
Southern California $ 159,000- 215,000</div></div>

Staff Customer Experience Professional

<div>Category Customer Success, Customer Experience
Location San Diego, California; Atlanta, Georgia; Mountain View, California
Job ID 19754</div>
 <div><div>Company Overview
<div>Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
</div></div><div>Job Overview
We have an immediate opportunity for LEAN Business Partner in San Diego, CA or Southern California.
You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.
In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales &amp; Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements, workshops (VSM &amp; Kaizen), and overseeing end-to-end process optimization projects. 
Responsibilities<ul><li>
Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams</li><li>
Coach teams to increase Lean maturity (Daily Management, Problem Solving)
</li><li>Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives</li><li>
Deliver more complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes as directed</li><li>
Participate in the development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to LEAN and other Process Excellence concepts and practices</li><li>
Implement Change Management related to LEAN implementations</li></ul> 
Qualifications<ul><li>
Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company</li><li>
Bachelor&rsquo;s degree in Engineering / Business Operations / Finance / Management</li><li>
Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)
</li><li>Strong experience with Suppliers / Partners development global programs.</li><li>
The breadth of knowledge of complex Lean and Six Sigma tools, methodology and statistical analysis</li><li>
Knowledge and understanding of the high technology/software industry business models and core processes</li><li>
Ideally a Change Management certified professional &ndash; Prosci - ADKAR, Kotter, etc.</li></ul>
The experience you need to excel in the role:<ul><li>
7 to 10 years of professional experience driving large, cross-functional LEAN and continuous improvement initiatives with demonstrable business results</li><li>
Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.</li><li>
Improving Value Propositions and Revenue Growth via LEAN Implementations</li><li>
Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.</li><li>
Directing work efforts in a matrixed environment to achieve objectives effectively and efficiently</li><li>
Understanding and facilitating change in a challenging and dynamic environment &ndash; handling challenges from senior stakeholders, pushback from business-as-usual teams and a lack of understanding/appreciation of the benefits of LEAN</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $ 192,500- 260,000
Southern California $ 185,000- 250,000</div></div>

Principal Customer Experience Professional

<div><h2 class="jobSectionHeader">Overview</h2><div>
We have an immediate opportunity for LEAN Business Partner in San Diego, CA or Southern California.</div><div></div><div> 
You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.</div><div></div><div> 
In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales &amp; Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements, workshops (VSM &amp; Kaizen), and overseeing end-to-end process optimization projects.</div> 
Responsibilities<ul><li>
Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams</li><li>
Coach teams to increase Lean maturity (Daily Management, Problem Solving)</li><li>
Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives</li><li>
Deliver more complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes as directed</li><li>
Participate in the development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to LEAN and other Process Excellence concepts and practices</li><li>
Implement Change Management related to LEAN implementations</li></ul> 
Qualifications<ul><li>
Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company</li><li>
Bachelor&rsquo;s degree in Engineering / Business Operations / Finance / Management</li><li>
Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)</li><li>
Strong experience with Suppliers / Partners development global programs.</li><li>
The breadth of knowledge of complex Lean and Six Sigma tools, methodology and statistical analysis</li><li>
Knowledge and understanding of the high technology/software industry business models and core processes</li><li>
Ideally a Change Management certified professional &ndash; Prosci - ADKAR, Kotter, etc.</li></ul><div>
The experience you need to excel in the role:</div><ul><li>
7 to 10 years of professional experience driving large, cross-functional LEAN and continuous improvement initiatives with demonstrable business results</li><li>
Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.</li><li>
Improving Value Propositions and Revenue Growth via LEAN Implementations</li><li>
Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.</li><li>
Directing work efforts in a matrixed environment to achieve objectives effectively and efficiently</li><li>
Understanding and facilitating change in a challenging and dynamic environment &ndash; handling challenges from senior stakeholders, pushback from business-as-usual teams and a lack of understanding/appreciation of the benefits of LEAN</li></ul> 
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:<div>
Bay Area California $ 192,500- 260,000</div><div>
Southern California $ 185,000- 250,000</div></div>

Nas Partners

Customer Experience HostsLocation: Riyadh &amp; Qiddiya Company: A brand new Transportation Company - led by a major transport group in Saudi ArabiaAbout the roleNas Partners is recruiting for a number of Customer Experience Hosts to support a transport operator for Six Flags Qiddiya City, one of Saudi Arabia&rsquo;s most exciting entertainment destinations.This is a highly customer-facing role, ideal for university graduates or early-career professionals who are interested in tourism, entertainment, hospitality, or customer experience and enjoy working in energetic, people-focused environments.You will play a key role in creating a welcoming, informative, and memorable experience for visitors, acting as a brand ambassador for Qiddiya while representing the Transport Company with professionalism and enthusiasm.Key responsibilities<ul><li>Deliver a warm, friendly, and professional welcome to visitors at Qiddiya</li><li>Act as a Customer Experience Host and brand ambassador on behalf of the transport company.</li><li>Support guests at welcome centres and during transport journeys to and from the parks</li><li>Provide clear, engaging information about parks, rides, attractions, and events</li><li>Confidently communicate with individuals and groups, including families, schools, and organised tours</li><li>Promote the overall Qiddiya destination, including future developments such as Aqua Arabia</li><li>Answer customer enquiries calmly, accurately, and positively</li><li>Maintain a high standard of presentation, professionalism, and customer care at all times</li><li>Work collaboratively with colleagues to ensure smooth visitor flow and a positive on-site atmosphere</li><li>Be flexible to work across different locations within Riyadh and Qiddiya, as required</li></ul>Who we&rsquo;re looking forThis role is well-suited to candidates who:<ul><li>Are university graduates or early in their career</li><li>Have a good level of spoken English and can communicate confidently with the public</li><li>Are energetic, positive, and comfortable engaging with large numbers of people</li><li>Enjoy working in fast-paced, customer-facing environments</li><li>Have a genuine interest in tourism, entertainment, leisure, or destination experiences</li><li>Are well-presented, reliable, and professional</li><li>Are flexible to work shifts, weekends, and busy event days</li></ul>Previous experience in customer service, hospitality, tourism, or events is an advantage, but not essential &mdash; attitude, energy, and communication skills are key.What you&rsquo;ll gain<ul><li>Hands-on experience supporting a major entertainment and tourism destination</li><li>A strong entry point into the tourism, events, and customer experience sector</li><li>Training and on-the-job support</li><li>The opportunity to build transferable skills in communication, service delivery, and teamwork</li><li>Career development opportunities as the project and destination continue to grow</li></ul>Job Types: Full-time, Permanent, New gradPay: ﷼6,000.00 - ﷼8,000.00 per monthApplication Question(s):<ul><li>Are you comfortable speaking in English with customers, including explaining information and answering questions?</li></ul>

Customer Experience Hosts

Huntington Bank

<div><h1 class="jobSectionHeader">Description</h1>
Summary:
<div>Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties &amp; Responsibilities:<ul><li>
Providing excellent customer service and effectively resolving customer issues.</li><li>
Being proficient in understanding and educating customers on consumer deposit products.</li><li>
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.</li><li>
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.</li><li>
Adhering to all operational, security, risk and regulatory policies and procedures.</li><li>
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.</li><li>
Other duties as assigned.</li></ul>
Basic Qualifications:<ul><li>
High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.</li></ul>
Preferred Qualifications:<ul><li>
1 year or more in customer service in banking, financial services or goal driven retail sales.</li><li>
Cash handling skills.</li><li>
Comfort with technology such as mobile services and online banking services.</li></ul></div> 
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Customer Experience Banker

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Staff Customer Experience Professional

Staff Customer Experience Professional

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Principal Customer Experience Professional

Principal Customer Experience Professional

Customer Experience Hosts

Customer Experience Banker