customer experience professional

Aspire Zone Foundation

<div>
 
 
 Role Purpose
 
 
 
 Lead and contribute to the strategic delivery and continuous enhancement of core functions within the Service and Customer Management Directorate, with a primary focus on Customer Experience, while supporting Management Systems, Operational and Process Excellence, and Service Excellence. Drive initiatives that elevate customer satisfaction, foster service innovation, and ensure alignment with organizational excellence standards.
 
 
 
 
 
 Key Accountabilities &amp; Activities
 
 
 
 Customer Satisfaction
 
 
 <ul>
 <li>
 Design, implement, and oversee a comprehensive customer feedback framework to drive continuous service improvement and elevate customer satisfaction across Aspire Logistics.
 </li>
 <li>
 Lead the AZF Centralized Call Center, ensuring operational efficiency, system functionality, and timely reporting of performance metrics to senior management.
 </li>
 <li>
 Plan and execute customer satisfaction initiatives&mdash;including surveys, focus groups, and workshops&mdash;to gather actionable insights on service performance and customer perceptions.
 </li>
 <li>
 Conduct process efficiency and satisfaction assessments to identify improvement opportunities in high-impact services and operations.
 </li>
 <li>
 Collaborate with service providers to align service enhancement initiatives with customer feedback and strategic priorities.
 </li>
 <li>
 Analyze customer feedback data and communicate insights to internal teams, service providers, and relevant stakeholders.
 </li>
 <li>
 Monitor internal customer expectations and proactively identify service delivery gaps to ensure alignment with organizational standards.
 </li>
 <li>
 Develop and manage a robust complaints management system to log, analyze, and resolve customer issues effectively and efficiently.
 </li>
 <li>
 Perform additional duties as assigned by the direct supervisor.
 </li>
 </ul>
 
 
 Service Enhancement
 
 
 <ul>
 <li>
 Establish and strengthen relationships between AZF customers and AL service providers to foster trust, collaboration, and improved service experiences.
 </li>
 <li>
 Lead customer engagement initiatives in partnership with service providers and the Business Excellence Team.
 </li>
 <li>
 Develop and maintain a centralized customer database capturing key contact details, satisfaction levels, and service challenges to support strategic decision-making.
 </li>
 </ul>
 
 
 Service Level
 
 
 <ul>
 <li>
 Collaborate with service providers and customers to develop Service Level Agreements (SLAs), define operational KPIs, and establish performance measurement and reporting processes.
 </li>
 <li>
 Monitor and review service provider performance against SLAs, ensuring transparency and accountability.
 </li>
 <li>
 Analyze key business data to identify trends and opportunities for performance improvement.
 </li>
 </ul>
 
 
 Policies and Procedures
 
 
 <ul>
 <li>
 Provide training to staff on documentation standards, process improvement methodologies, change management, and quality/business excellence tools to enhance operational efficiency.
 </li>
 <li>
 Review and validate all policies and procedures prior to approval to ensure clarity, compliance, and alignment with IMS requirements.
 </li>
 <li>
 Identify and support quality and service improvement initiatives across departments.
 </li>
 <li>
 Facilitate the adoption of international best practices and ensure process interactions between stakeholders are optimized.
 </li>
 <li>
 Monitor the implementation of process changes and assess their impact as part of the change management process.
 </li>
 <li>
 Conduct benchmarking and research to inform continuous improvement efforts.
 </li>
 </ul>
 
 
 General Responsibilities
 
 
 <ul>
 <li>
 Prepare regular progress reports on all assigned functions and strategic initiatives.
 </li>
 <li>
 Assume additional responsibilities as directed by the direct supervisor.
 </li>
 <li>
 Exercise authorities as defined in the organizational Authority Matrix.
 </li>
 <li>
 Contribute to the development and achievement of departmental objectives.
 </li>
 <li>
 Implement approved departmental policies, processes, and procedures to ensure consistent, high-quality service delivery aligned with organizational excellence standards.
 </li>
 </ul>
 
 
 Systems &amp; Processes
 
 
 <ul>
 <li>
 Implement approved departmental policies, procedures, and frameworks to ensure consistent, controlled, and high-quality execution of treasury operations, aligned with best-in-class service standards.
 </li>
 <li>
 Promote cost-effective utilization of financial and operational resources, minimizing waste and controlling unnecessary expenditures.
 </li>
 <li>
 Contribute to continuous improvement by sharing insights and recommendations to streamline treasury processes, enhance efficiency, and drive organizational performance.
 </li>
 </ul>
 
 Qualifications/Requirements
 
 
 
 Experience
 
 
 <ul>
 <li>
 12 years of experience of which 3 years should be in a similar position / responsibility, preferably in similar industry
 </li>
 </ul>
 
 
 Education and Certification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any business or quality related qualification
 </li>
 <li>
 Preferably with Professional Certification in similar field
 </li>
 </ul>
 
 
 Job specific Technical Skills
 
 
 <ul>
 <li>
 Excellent customer service Skills-Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
 </li>
 <li>
 Excellent problem-solving skills using quality tools and techniques.
 </li>
 <li>
 Excellent report and procedure writing skills
 </li>
 <li>
 Working knowledge of computer programs
 </li>
 <li>
 Working under pressure and ability to work well within a team.
 </li>
 <li>
 Strong tolerance and able to work under pressured environment
 </li>
 <li>
 Basic knowledge of applicable software to infer statistical data.
 </li>
 <li>
 Proficient in MS Office Applications.
 </li>
 <li>
 Hard working and outgoing with a dedicated mind set, customer focused with a team player mentality
 </li>
 </ul>
 
 
 Language
 
 
 <ul>
 <li>
 Required &ndash; English (Proficient)
 </li>
 <li>
 Required &ndash; Arabic (Native )
 </li>
 </ul>
 
 
</div>

Head of Customer Experience ( Qatari National )

Confidential Company Dubai

Day-to-Day Responsibilities:<ul><li>Respond to customer inquiries promptly via phone, chat, and email.</li><li>Communicate and coordinate effectively with various internal departments.</li><li>Investigate, research, and resolve customer issues with attention to detail.</li><li>Handle challenging or dissatisfied customers with professionalism and empathy.</li><li>Track, document, and follow up on all customer requests in a timely manner.</li><li>Manage and prioritize multiple tasks and responsibilities.</li><li>Deliver outstanding and exceptional customer service at all times.</li><li>Must be available to work on weekends.</li><li>Call center experience is preferred.</li></ul>Preference: Female candidates are preferred for this role.Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>aesthetic Clinic: 1 year (Required)</li></ul>

Customer Service (Aesthetic Experience) ( Female )

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Arabic and English, you will:
 
 
 <ul>
 <li>
 Build strong problem-solving and communication skills that open doors to many future roles
 </li>
 <li>
 Support customers and partners from multiple countries and cultures, gaining truly global experience
 </li>
 <li>
 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
 </li>
 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Deliver outstanding service to guests and partners via phone, email, and chat
 </li>
 <li>
 Handle a high volume of inquiries and deliver accurate, timely resolutions
 </li>
 <li>
 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
 </li>
 <li>
 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
 </li>
 <li>
 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
 </li>
 <li>
 Apply Agoda policies and procedures in a fair and consistent way
 </li>
 <li>
 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
 </li>
 <li>
 Safeguard customer data and maintain strict confidentiality at all times
 </li>
 <li>
 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
 </li>
 <li>
 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
 </li>
 <li>
 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written Arabic skills, and B2 level English
 </li>
 <li>
 Ability to stay calm, accurate, and professional under pressure
 </li>
 <li>
 Good problem-solving skills, using guidelines and data to make decisions effectively
 </li>
 <li>
 Flexibility to adapt to new tools, processes, and feedback
 </li>
 <li>
 Ability to manage time and priorities in a fast-paced, high-volume environment
 </li>
 <li>
 Reliability, integrity, and a positive, collaborative attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
 </li>
 <li>
 Experience in travel, e-commerce, hospitality, or BPO is a plus
 </li>
 <li>
 Experience working with international customers or partners
 </li>
 <li>
 Familiarity with contact center, CRM, or ticketing systems
 </li>
 <li>
 Additional language skills beyond the core required language for the role if any
 
 
 </li>
 </ul>
 
 Why Agoda
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based incentives
 </li>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Visa sponsorship and relocation support for eligible roles and locations
 </li>
 <li>
 Health insurance and other locally competitive benefits
 </li>
 <li>
 Agoda travel discounts and special rates on accommodation and related products
 </li>
 <li>
 Work from anywhere for up to 30 days per year
 </li>
 <li>
 Structured training, coaching, and clear performance metrics
 </li>
 <li>
 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
 <li>
 An inclusive, international work environment where your ideas and feedback are valued
 
 
 </li>
 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Business Expert, you&rsquo;re part of a team that&rsquo;s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services - along with third-party technologies - help you to develop business solutions tailored to the needs of customers. 
 
You&rsquo;re a top sales performer who has exceptional interpersonal and influencing skills, and you&rsquo;re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone&rsquo;s role. 
 
Description 
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. 
 
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. 
 
Serve as the go-to expert and store team mentor on business customer needs and solutions. 
 
Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers&rsquo; business needs. 
 
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations. 
 
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Show a track record of strong performance and results. 
Communicate effectively and tailor your communication style to different audiences. 
Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. 
Build rapport and work effectively with both internal and external customers, including business owners and executives. 
Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
 
Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends. 
Learn, navigate, and use new tools and systems. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Have experience with Apple products, services, and solutions. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Kurumsal Müşteriler Eksperi

Talentive HR

The Customer Experience Quality Executive is responsible for assessing and improving the quality of customer interactions by ensuring adherence to company standards, policies, and regulatory requirements. This role focuses on monitoring performance, providing actionable feedback, and supporting continuous improvement initiatives to enhance service quality and customer satisfaction.Key Responsibilities1. Interaction Monitoring &amp; Evaluation<ul><li>Review and monitor customer calls to ensure compliance with quality benchmarks, scripts, and operational procedures.</li><li>Assess agent performance using defined quality parameters such as communication skills, accuracy, professionalism, and compliance.</li><li>Identify performance strengths as well as gaps requiring improvement.</li></ul>2. Regulatory &amp; Policy Compliance<ul><li>Ensure all customer interactions comply with applicable regulations, data protection policies, and internal compliance standards.</li><li>Report non-compliance issues and support corrective action plans.</li></ul>3. Feedback, Coaching &amp; Development<ul><li>Deliver clear, constructive feedback to agents based on evaluation results.</li><li>Conduct coaching sessions to improve agent performance and service delivery.</li><li>Coordinate with training teams to support the development of training content aligned with quality insights.</li></ul>4. Data Analysis &amp; Reporting<ul><li>Analyze quality data and performance trends to identify recurring issues and improvement opportunities.</li><li>Prepare detailed QA reports and dashboards for management review.</li><li>Partner with operations teams to implement corrective actions and drive continuous quality improvement.</li></ul>5. Calibration &amp; Quality Standards<ul><li>Participate in calibration exercises to ensure fair, consistent, and accurate evaluations.</li><li>Assist in refining quality frameworks, evaluation criteria, and scoring methodologies.</li></ul>6. Customer Experience Improvement<ul><li>Work cross-functionally to enhance the overall customer experience.</li><li>Provide recommendations for process optimization and service improvements based on quality findings and customer feedback.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Experience Quality Executive

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25205452
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia, 24234VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert (Saudi only)

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Head of Customer Experience ( Qatari National )

Customer Service (Aesthetic Experience) ( Female )

Customer Experience Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt

Kurumsal Müşteriler Eksperi

Kurumsal Müşteriler Eksperi

Customer Experience Quality Executive

Guest Experience Expert (Saudi only)