customer experience professional

Confidential Government

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Become the Voice of the Customer:
 
 gathering and analyzing customer feedback through various channels (surveys, call center, social media, direct interactions) to understand their needs, pain points, and overall sentiment.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Map and Optimize the Customer Journey: I
 
 dentify and map all customer touchpoints, from initial contact and after delivery assistance. The goal is to pinpoint opportunities to eliminate friction and create a more seamless and positive experience.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Collaborate for a Better Experience:
 
 work closely with cross-functional teamwork to ensure that customer insights are integrated and made into business decisions and solutions, from new product features to communication strategies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Track and Report on Success:
 
 Monitor key performance indicators (KPIs) such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), and use data to create reports and provide actionable insights to leadership.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Drive Continuous Improvement:
 
 Based on your analysis and collaboration, you'll develop and implement initiatives to enhance the customer experience. This includes proposing new processes, tools, or training programs that lead to greater customer experience and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Academics and certification:
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree in relevant majors such as (Business Administration, Marketing, Communications, or related field.)
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Emotional Intelligence
 </li>
 <li>
 Analytical Skills
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Problem-Solving and Critical Thinking
 </li>
 <li>
 Collaboration and Teamwork
 </li>
 <li>
 Adaptability and Resilience
 </li>
 <li>
 Customer-Centric Mindset
 </li>
 </ul>
</div>

Customer Experience

Trendyol

<div><div><div>About the Team</div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div> 
As a Customer Experience Training &amp; Quality Professional, you'll be instrumental in shaping the skills and performance of our customer service teams. You will be responsible for identifying training needs, designing effective programs, and delivering both onboarding and ongoing development sessions. This role is a strategic blend of training and quality assurance, where you'll analyze performance data to drive continuous improvement and ensure our customer experience meets the highest standards.</div></div>
<div><div><h3 class="jobSectionHeader">Responsibilities</h3><ul><li><ul><li>
Identify the training and development needs of customer service teams, and design and implement training programs in line with Trendyol's strategies</li><li>
Deliver onboarding training for new hires and ongoing development training for existing employees</li><li>
Analyze representatives' performance against established quality standards and provide consistent, constructive feedback</li><li>
Track and analyze key performance indicators (KPIs) to identify areas for improvement and conduct root cause analyses</li><li>
Regularly analyzing incoming contacts identifying improvement areas for processes</li><li>
Collaborate with relevant departments to enhance both training and quality processes</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Expected Qualifications</h3><ul><li><ul><li>
Bachelor's degree in a related field or equivalent work experience</li><li>
Proven experience in a quality assurance, training, or similar role within a customer service environment</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent communication, presentation, and interpersonal skills</li><li>
Familiarity with customer service software and tools</li><li>
Ability to adapt to a fast-paced and dynamic work environment</li><li>
Good command of English</li></ul></li></ul></div></div>
<div><div>What We Offer</div><ul><li>Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li>Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.</li><li>A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li>Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li>Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div> 
Take the Next Step</div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Experience Training & Quality Professionals (Saudi Nationals Only)

Keeta

<div>
 
 Reporting to Logistic operation Strategy team leader in Kuwait.
 
 
 
 
 
 1. Make local adjustments based on the standards and processes for judging and handling the responsibility formulated by the headquarters and local market conditions, and ensure effective implementation in the front-line team. Focus on controlling the quality of rider service and handling rider complaints, promote the adoption of online and automated tools locally, and reduce order and customer losses from delivery issues.
 
 
 
 
 
 2. Be responsible for the implementation of local fulfillment service indicators, focus on solving the top problems of local incoming lines, and optimize related service processes. For example, design a return processing plan for riders who cannot deliver based on local conditions, and make the delivery dispute processing of users, merchants, and riders online and automated.
 
 
 
 
 
 3. Develop localized SOPs, process mechanisms, and practical guidelines based on HQ standards; train frontline teams to ensure easy understanding and execution, using better service experience to reduce CPO.
 
 
 
 
 
 4. In combination with local culture and service delivery characteristics, formulate service standards and behavioral constraints for local riders, merchants, and users, design localized solutions, and establish efficient linkage with B-end, C-end, customer service, etc. to continuously improve service experience.
 
 
 
 
 
 5. Coordinate local resources to manage rider equipment assets, conduct usage inspections, adapt new equipment requirements from HQ to local needs, ensure smooth rider operations, and support keeta's positive brand building.
 
 
 
 
 
 6. Manage the local field inspection team, develop and execute inspection plans to ensure rider service, equipment usage, and delivery processes comply with company standards; regularly consolidate inspection results and ensure issue closure to improve overall service quality.
 
 
 
 
 
 Job demands:
 
 
 Bachelor&rsquo;s degree or above; experience in localizing service processes, with hands-on implementation in rider management or appeal systems preferred.
 
 
 
 
 
 Strong data sensitivity; able to use local NPS, CPO, and exception loss rate indicators to trace and solve problems.
 
 
 
 
 
 Proven experience solving complex problems locally, with ability to identify and address key issues in challenging situations.
 
 
 
 
 
 Strong teamwork spirit and ability to collaborate effectively across departments, avoiding redundant efforts.
 
 
 
 
 
 Committed to building professional expertise and talent development mechanisms; able to balance standardized processes with flexible innovation.
 
</div>

Service Experience Manage Expert

RIOSERV PVT LTD.

About the company: Rio Moving is a leading US-based logistics company specializing in efficient and reliable moving and transportation services. We offer customized solutions for residential moves &amp; commercial relocations.Job Title: Customer ServiceLocation: Centura Square IT Park, Thane WestIndustry: Packers and MoversJob Summary:We are looking for a reliable and proactive Dispatch Coordinator to join our movers and packers operations team. This role requires strong customer service skills, excellent organizational ability, and the capacity to manage multiple priorities under pressure. The Dispatch Coordinator will be responsible for scheduling, dispatching, and supporting moving crews while ensuring customer satisfaction and operational efficiency.Key Responsibilities:<ul><li>Serve as the main point of contact for customers regarding scheduling, updates, and service inquiries.</li><li>Coordinate and dispatch moving crews to ensure the timely execution of moves.</li><li>Monitor daily schedules, resolve conflicts, and adjust assignments as necessary.</li><li>Provide prompt solutions for escalations and handle customer concerns with professionalism.</li><li>Maintain accurate logs of schedules, communications, and service records.</li><li>Develop rapport with customers to encourage positive Google and industry reviews</li><li>Cultivate and maintain effective working relationships with movers and customers to promote seamless coordination and execution.</li><li>Conduct initial video presentation to evaluate and pre-screen potential crew members in alignment with company standards and project needs.</li></ul>Key Skills &amp; Competencies:<ul><li>Ability to remain calm, confident, and solution-oriented under pressure.</li><li>Strong decision-making skills and the ability to think quickly on one&rsquo;s feet.</li><li>Effective multitasking and time-management abilities.</li><li>Proactive, self-motivated, and capable of working independently.</li><li>Skilled in handling escalations and managing difficult customers with professionalism.</li><li>Excellent communication and people management skills.</li><li>Strong discipline, punctuality, and workplace etiquette.</li><li>Energy, enthusiasm, and resilience to succeed in a competitive environment.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in US customer service</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to work independently as well as in a team.</li><li>Basic computer proficiency and familiarity with online tools.</li></ul>What We Offer:<ul><li>Competitive salary with attractive monthly incentives.</li><li>Career growth and advancement opportunities within the organization.</li></ul>Job Type: Full-timePay: &#8377;300,000.00 - &#8377;500,000.00 per yearApplication Question(s):<ul><li>Are you comfortable working as per the US time zone (night shift)?</li><li>Do you have prior experience working in night shifts?</li><li>Which US customer service process have you previously worked in?</li><li>This role requires a minimum of 3 years of US customer service experience &ndash; do you meet this requirement?</li><li>This position requires you to think on your feet and have problem solving abilities. How much would you rate yourself in these skillsets out of 10?</li><li>This is a full-time, office-based night shift position (no remote or hybrid). Are you okay with this?</li><li>How do you plan to commute to our office at Wagle Industrial Estate, Thane? Own Vehicle/Public Transport/None of the above</li></ul>Work Location: In person

Customer Service – US Experience Mandatory

Cumin

Key Responsibilities:<ul><li>Serve as the main point of contact for customer queries via email, chat, and phone.</li><li>Manage the post-purchase journey including order tracking, issue resolution, and returns.</li><li>Address customer complaints with professionalism, empathy, and swift resolution.</li><li>Collaborate with logistics and product teams to troubleshoot issues.</li><li>Identify and escalate common customer pain points to improve overall experience.</li><li>Create and maintain accurate, clear, and concise support documentation and FAQs.</li><li>Monitor customer satisfaction metrics and contribute to improving CSAT scores.</li></ul>Desired Skills &amp; Qualifications:<ul><li>Minimum of 2 years of experience in customer support, customer experience, or customer success roles.</li><li>Fluency in English (both written and spoken); Hindi proficiency is a plus.</li><li>Strong problem-solving skills and a customer-first attitude.</li><li>Excellent written and verbal communication skills.</li><li>A genuine passion for helping people and an interest in food or home products is a plus.</li></ul>Job Type: Full-timePay: &#8377;400,000.00 - &#8377;600,000.00 per yearBenefits:<ul><li>Paid sick time</li><li>Paid time off</li></ul>Work Location: In person

Customer experience Executive

NMC Health plc

<div><ul><li>Welcome &amp; greet patients and direct them appropriately to the relevant departments giving clear instructions.
</li><li>Provide hospital information and answer patient queries.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Ensure patients have an overall good patient experience.
</li><li>Liaison between departments when required.
</li><li>Manage the reception and waiting areas.
</li><li>Handles telephone enquiries and directs queries accordingly.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Participates in hospital trainings
</li><li>To assist in basic translation as and when required.
</li></ul>Occupational Safety and Health Management Systems
<ul><li>Comply with reasonable OSH instructions, policies and safe working procedures
</li><li>Use of appropriate personal protective equipment and safety systems.
 </li><li>Be familiar with emergency and evacuation procedures
 </li><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety
</li><li>Assist with the preparation of risk assessments
</li><li>Report OSH Hazards, incidents, Near misses and issues
</li><li>Reduce, Reuse, Recycling of waste as much as possible
</li><li>Attend all OSH Trainings, awareness programs and mock drills.
</li>Participates in the OSHMS audits, inspections, ensuring standards are maintained 
<li>
</li></ul>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:
Health Information Literacy and Skills:
<ul><li>Adhere to information systems policies and procedures as required by Health Care Organization.
</li></ul>Privacy, Confidentiality of Health Information:
<ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
</li><li>Follow confidentiality and security measures to protect electronic health information.
</li><li>Maintain data integrity and validity within an information system.
</li><li>Report any possible breaches of confidentiality in accordance with organizational policies.
</li></ul>Health Information/Data Technical Security:
<ul><li>Apply departmental and organizational data and information system security policies
</li></ul>Basic Computer Literacy Skills:
<ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li><li>Demonstrate proficiency in Windows operating environment.
</li>Demonstrate use of email, addressing, forwarding, attachments, netiquette. 
<li>
</li></ul>BCP ROLES AND RESPONSIBILITIES:
<ul><li>Responsibilities of staff (including all contractors) are:
</li><li>Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
</li><li>Participating actively in the business continuity programme when required
</li></ul>Ensuring information governance standards continue to be applied to data and information during an incident</div>
 <div><ul><li>Welcome &amp; greet patients and direct them appropriately to the relevant departments giving clear instructions.
</li><li>Provide hospital information and answer patient queries.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Ensure patients have an overall good patient experience.
</li><li>Liaison between departments when required.
</li><li>Manage the reception and waiting areas.
</li><li>Handles telephone enquiries and directs queries accordingly.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Participates in hospital trainings
</li><li>To assist in basic translation as and when required.
</li></ul>Occupational Safety and Health Management Systems
<ul><li>Comply with reasonable OSH instructions, policies and safe working procedures
</li><li>Use of appropriate personal protective equipment and safety systems.
 </li><li>Be familiar with emergency and evacuation procedures
 </li><li>Not willfully or recklessly endanger anyone&rsquo;s health and safety
</li><li>Assist with the preparation of risk assessments
</li><li>Report OSH Hazards, incidents, Near misses and issues
</li><li>Reduce, Reuse, Recycling of waste as much as possible
</li><li>Attend all OSH Trainings, awareness programs and mock drills.
</li>Participates in the OSHMS audits, inspections, ensuring standards are maintained 
<li>
</li></ul>Additional duties/responsibilities (related to ADHICS) assigned to this position in clear, concise language:
Health Information Literacy and Skills:
<ul><li>Adhere to information systems policies and procedures as required by Health Care Organization.
</li></ul>Privacy, Confidentiality of Health Information:
<ul><li>Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
</li><li>Follow confidentiality and security measures to protect electronic health information.
</li><li>Maintain data integrity and validity within an information system.
</li><li>Report any possible breaches of confidentiality in accordance with organizational policies.
</li></ul>Health Information/Data Technical Security:
<ul><li>Apply departmental and organizational data and information system security policies
</li></ul>Basic Computer Literacy Skills:
<ul><li>Use basic word processing, spreadsheet and desktop presentation applications as applicable to your work.
</li><li>Demonstrate proficiency in Windows operating environment.
</li>Demonstrate use of email, addressing, forwarding, attachments, netiquette. 
<li>
</li></ul>BCP ROLES AND RESPONSIBILITIES:
<ul><li>Responsibilities of staff (including all contractors) are:
</li><li>Achieving an adequate level of general awareness regarding business continuity Being aware of the contents of their service areas disaster recovery plan and any specific role or responsibilities allocated.
</li><li>Participating actively in the business continuity programme when required
</li></ul>Ensuring information governance standards continue to be applied to data and information during an incident</div>
 <div>Preferably a college graduate in any discipline
Strong interpersonal, verbal and written communication skills.
Excellent command of oral and written English and Arabic language</div>

Patient Experience Executive - UAE National

Marriott International

<div>Additional Information 
Job Number25153250 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
<li>Exclusive training and leadership development programs</li>
<li>Recognition and rewards for exceptional service</li>
<li>Preferential Members Rates at Marriott Hotels Globally</li>
<li>Dining &amp; Wellness discounts for your family and you</li>
<li>Medical Insurance Coverage</li>
<li>An HR team dedicated to your success and wellbeing</li>
</ul>OUR EXPECTATIONS FROM THE ROLE:
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert

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