customer experience professional

Tajir

<div><h1 class="jobSectionHeader">About Tajir</h1>
Tajir is a new way for stores to buy inventory. Through the Tajir app, stores can order whenever they want, receive on-demand delivery, and choose from the largest selection of products available. Combined with transparent and competitive prices, Tajir takes a process that took a dozen hours every week and reduces it to a few minutes.
For brands, Tajir ensures that products are always reliably stocked at stores. Brands enjoy higher margin sales with zero additional investment.
Since our launch, we became the first company for Pakistan funded by Y Combinator, raised seed capital and further financing from Kleiner Perkins, and &mdash; most importantly &mdash; have served over 100,000 stores.
Today, Tajir helps stores save money and boost sales. Our vision is to provide every store in Pakistan the essential services it needs to grow.<h1 class="jobSectionHeader">
Who we are looking for</h1><ul><li>
0-2 years of experience in Customer Service or a related field (fresh graduates are welcome to apply!)</li><li>
Minimum 12 years of education.</li><li>
Male</li><li>
Strong Urdu communication skills.</li><li>
Residing in Lahore</li></ul><h1 class="jobSectionHeader">
What you will do</h1><ul><li>
Respond to customer calls and text chats.</li><li>
Diagnose and tackle customer-facing issues.</li><li>
Analyze recurring problems and propose solutions.</li><li>
Coordinate with other departments to resolve customer complaints.</li></ul></div>

Customer Support Representative

Love2Laundry

Customer Experience Executive &ndash; Luxury ServicesLocation: Lahore, Pakistan Job Type: Full-time, on-site Company: BridgeNatix Open Positions: 2Job SummaryBridgeNatix is hiring 2 Customer Experience Executives in Lahore to support, a premium garment care and luxury services brand.This role is for candidates with excellent spoken and written English, strong phone etiquette, and the ability to handle demanding customers with professionalism, calmness, and care.You will be responsible for managing customer communication across email, live chat, and phone calls, while coordinating closely with dispatch and operations teams to ensure a smooth customer experience.This is not a basic call centre role. We are looking for polished, organised, and service-minded people who can represent a premium brand properly.Key Responsibilities<ul><li>Handle customer queries across email, live chat, and phone calls</li><li>Provide clear, professional, and timely responses to customers</li><li>Manage customer conversations using Zendesk</li><li>Handle inbound and outbound calls using RingCentral</li><li>Support customers with order updates, collection and delivery queries, complaints, service questions, and follow-ups</li><li>Coordinate closely with dispatch and operations teams to track orders and resolve issues</li><li>Respond to demanding or sensitive customer situations calmly and professionally</li><li>Keep accurate notes, updates, and records in the system</li><li>Escalate urgent or unresolved matters appropriately</li><li>Maintain a premium tone of voice across all customer touchpoints</li><li>Work efficiently across multiple tasks and systems at the same time</li></ul>Requirements<ul><li>Excellent spoken and written English</li><li>Strong phone manners and confidence speaking with premium or demanding customers</li><li>Previous experience in customer service, customer support, live chat, or call handling</li><li>Experience using Zendesk or similar customer support software</li><li>Experience using RingCentral or other call systems is preferred</li><li>Strong multitasking ability and attention to detail</li><li>Ability to stay calm under pressure and handle complaints professionally</li><li>Good coordination skills with dispatch or operations teams</li><li>Strong sense of responsibility, follow-up, and ownership</li><li>Professional attitude and presentable communication style</li></ul>Preferred Experience<ul><li>Experience in luxury, hospitality, premium retail, lifestyle services, or high-end customer support</li><li>Experience handling email, live chat, and phone channels together</li><li>Experience in dispatch coordination, logistics support, or order tracking</li><li>Experience working with demanding customers and service recovery situations</li></ul>What We Are Looking ForWe need people who can:<ul><li>sound polished and confident on the phone</li><li>write professionally over email and live chat</li><li>multitask without losing control</li><li>stay calm when customers are upset or demanding</li><li>represent a premium brand with maturity and care</li></ul>This role will not suit someone who gives robotic replies, avoids pressure, or struggles to communicate clearly.Shift / Working PatternCandidates must be comfortable working in a structured shift environment aligned with business needs.How to ApplyPlease apply with:<ul><li>your CV</li><li>a short note on your customer service experience</li><li>details of any experience with Zendesk, RingCentral, dispatch, or premium customer support</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Experience Executive – Luxury Services

Mobily Infotech

<div>
 
 
 Job Purpose
 
 
 
 To convert customer data into actionable insights that inform strategic and operational decisions, driving improvements in customer satisfaction and loyalty.
 
 
 Rationale
 
 
 The Experiences Department manages extensive and diverse customer experience programs that generate large volumes of data across multiple platforms &mdash; including Voice of Customer (VOC), TRI*M studies (CEX, FTTH, and Roaming), complaints analysis, and survey feedback systems. Despite this wealth of information, limited analytical bandwidth currently restricts the department&rsquo;s ability to conduct deep, cross-channel analysis and generate actionable insights at scale.
 
 
 In every weekly Steerco meeting, experiences department showcases a comprehensive and in-depth analysis on various topic. This role will ensure data-driven decision-making and connect the dots between performance metrics and real customer perceptions &mdash; enabling leadership to respond to trends, gaps, and opportunities in near real time.
 
 
 With the launch of the Survey Management Tool Project (encompassing over 65 surveys distributed across three major phases: questionnaire design, creation, testing, and go-live), the volume and complexity of customer experience data have increased significantly. In parallel, additional initiatives such as Mystery Shopper Programs, Customer Experience (CEX) Studies, Preference Programs, and the Experience Command Center are expanding the analytical scope even further.
 
 
 A dedicated Experience Insight Professional is therefore essential to centralize, analyze, and interpret this data &mdash; transforming it into strategic insights that guide action plans, enhance customer satisfaction, and drive continuous improvement across all touchpoints.
 
 
 Risk without this role:
 
 <ul>
 <li>
 SteerCo insights may remain fragmented and reactive.
 </li>
 <li>
 Limited analytical capacity resulting in delayed or incomplete insights.
 </li>
 <li>
 Fragmented reporting and inconsistent KPIs across touchpoints.
 </li>
 <li>
 Reduced visibility across multiple initiatives and interlinked CX programs.
 </li>
 <li>
 Inefficient manual data handling and slower response to customer trends.
 </li>
 <li>
 Missed opportunities for proactive action, leading to lower satisfaction and indifferent experiences.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Analyze VOC, TRI*M, DSAT, and complaint data to identify key experience drivers.
 </li>
 <li>
 Conduct root-cause analysis for dissatisfaction and recurring complaints.
 </li>
 <li>
 Develop and maintain CX KPIs, tracking progress and performance trends.
 </li>
 <li>
 Prepare and present weekly insight summaries for SteerCo meetings.
 </li>
 <li>
 Collaborate with departments to recommend actions that address customer pain points.
 </li>
 <li>
 Support survey and research design to ensure effective measurement of customer sentiment.
 </li>
 <li>
 Integrate insights across data sources to provide a comprehensive view of customer experience.
 </li>
 </ul>
 
 Expected Outcomes
 
 
 Area
 
 
 Benefit
 
 
 Insight Integration
 
 
 Unifies VOC, TRI*M, complaints, and survey data into a single analytical view
 
 
 Decision Support
 
 
 Provides clear, data-backed insights for SteerCo and management decision-making.
 
 
 Customer Journey Analytics
 
 
 Identifies key friction points and improvement opportunities across journeys.
 
 
 Experience Command Center Enablement
 
 
 Delivers analytical backbone for real-time CX performance tracking.
 
 
 Program Performance Monitoring
 
 
 Provides deep-dive analysis for ongoing TRI*M studies and large-scale initiatives like the Survey Management Tool.
 
 
 Predictive and Preventive Insights
 
 
 Anticipates emerging customer issues through trend detection, sentiment analysis, and KPI deviations.
 
 
 Actionable Feedback Loops
 
 
 Bridges analytics with all channels (Call Center, Digital, Retail) to ensure insights lead to tangible service improvements.
 
 
 Customer Value Creation
 
 
 Converts data insights into measurable improvements in customer satisfaction, loyalty, and overall experience perception.
 
 
 KPI Management
 
 
 Tracks 35+ KPIs across all customer channels with consistent reporting standards.
 
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Analytics, Marketing, Statistics, or a related field
 </li>
 <li>
 Minimum 4&ndash;6 years of experience in customer insights, data analytics, or research.
 </li>
 <li>
 Six Sigma Certification Preferably Black Belt.
 </li>
 <li>
 Strong analytical, data interpretation, and visualization skills.
 </li>
 <li>
 Proficiency in Power BI, Tableau, SPSS, or advanced Excel.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Experience in telecom or customer experience programs preferred.
 </li>
 </ul>
 
 
</div>

Experience Insight Professional

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate
 
 
 This role falls under our
 
 Sky Dive Dubai umbrella
 
 and will be responsible for coordinating and manifesting parachutists and tandem passengers to aircraft, ensuring efficient operations, and providing exceptional customer service to Skydive Dubai&rsquo;s customers and staff
 
 
 <ul>
 <li>
 Check in all tandem customers and licensed skydivers. Collect and record all relevant information into customer files. Ensure all waivers are properly and completed, identification is checked, and the customer meets all requirements to jump
 </li>
 <li>
 Ensure all jumpers meet the dropzone&rsquo;s requirements as per the Operations Manual, SOP(s), and regulatory standards.
 </li>
 <li>
 Take copies and file all of licenses, insurance, and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the PDZ
 </li>
 <li>
 Input payments (example deposits, vouchers, remaining balances, special event payments, and jump tickets) charged by credit card or cash payments into manifest software, hold accountability for a cash drawer, reconcile drawer at the end of the day
 </li>
 <li>
 Run necessary accounting reports and queries to settle the drawer at the end of the day. Submit all documents and receipts
 </li>
 <li>
 Assist customers for tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email.
 </li>
 <li>
 In the event of bad weather, rescheduling tandem reservations, providing same day refunds, assisting in refund request forms for customers who have paid online
 </li>
 <li>
 Follow up with the finance department and provide flow of information to the customer throughout the refund process
 </li>
 <li>
 Demonstrate a thorough understanding of multiple computer software programs (for example, Burble, booking system, Microsoft word and Excel)
 
 
 
 </li>
 </ul>
 
 Preferred Educational Qualifications And Professional Certifications
 
 
 
 <ul>
 <li>
 A minimum of 2 years working within a skydiving manifest office.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 A minimum of 2 years working within a skydiving manifest office
 
 
 For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/
 
 
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted
</div>

Guest Experience & Manifest - Level I

The Riverside Premier Rehabilitation & Healing Center

<div>Customer Service and Patient Experience Professional:

Interested in beginning your career in healthcare? Don't know where to begin? We may be the right fit for you; let&rsquo;s talk employee perks.

We genuinely care about our employees, who are the vital link to our organization. We are a proud equal opportunity employer who goes above and beyond to ensure that our employees are supported, personally and professionally.

Here at The Riverside Premier Rehabilitation and Healing Center we offer thousands of employee perks that range from all-expense-paid vacations, child-care benefits, discounts on shopping, lodging, and travel, and so much more. Interested in these exclusive perks? Click here for more information.

Do we still have your attention? Great!

Interested in who we are as an organization? Click here to watch #TheCareRiteDifference before you apply.

We are seeking a full-time Customer Service &amp; Patient Experience - AIT (Administrator in Training) professional who is looking to grow in the field of post-acute care.

This position allows for professionals to practice and grow their leadership skills and abilities while overseeing patient / guest experience, as well as employee engagement. This is an entry-level healthcare management position that offers tremendous growth and national networking opportunities

Here&rsquo;s what we are looking for:<ul><li> 
Dedicated professionals who want to grow in healthcare management</li><li><div> 
Candidates who are committed to ensuring excellent levels of genuine customer service for residents and patients recovering from a recent hospitalization, surgery, or illness</div></li><li><div> 
Applicants are interested in enrolling in our national Administrator-in-Training (AIT) program to earn their licensure in nursing home administration (LNHA)</div></li><li><div> 
Leaders who are creative, dynamic, and open to creative think-tank sessions to enhance customer service in the field of healthcare.</div></li><li><div> 
Candidates who may have an interest in growing their expertise in employee operations</div></li><li><div> 
Creatives who will lead employee engagement councils to ensure that all employees have a voice in shaping their work environment</div></li><li><div> 
Professionals who are open to working a full-time schedule - Tuesday - Saturday; 11 AM - 7 PM</div></li></ul> 
Click here to check out our National Concierge Conference at historic Madison Square Garden in NYC!

Meet a resident from one of our sister facilities, Mr. English in Manhattan!

Salary $21 an hour</div>

Customer Service and Patient Experience Professional

sarie

At Sarie, we operate in a professional landscape of immigration and compliance where things often look straightforward from the outside but in reality, they rarely are.Clients come to us after delays, confusion, or promises that didn&rsquo;t hold. Many founders, businesses, individuals and enterprises in this industry have also seen how quickly standards slip when growth is rushed, misaligned or especially overlooked.The OpportunityAs we grow, we are looking for professional and relational individuals in various roles across Operations (Immigration / PRO), Marketing, and Sales who understand what happens when execution, communication, and expectations fall out of sync &mdash; and who want to be part of something more than just conventional roles.This is not about starting from scratch, repairing, amending or rebuilding. It is about realigning with ownership and responsibility.What This Means in Practice<ul><li>You take ownership of your role, function and responsibilities &mdash; whether that is communicating, closing or delivery.</li><li>You work on facts, not assumptions.</li><li>You align with the team so that what is said, sold, and executed are synced with clients and management.</li><li>You notice gaps early, flag them quickly and act on them.</li><li>You care about the corporate ecosystem effect, not just activity and function.</li><li>You communicate effectively and efficiently with clarity and direction.</li><li>You always think one step ahead.</li></ul>Who This Suits<ul><li>Someone who has worked in the UAE ecosystem long enough to understand where things typically go wrong.</li><li>Someone who has felt the impact of misalignment, slips or things being overlooked.</li><li>Someone who still has the drive to do things properly, even after seeing how things failed and fell out of sync.</li><li>Someone who values structure, clarity and accountability.</li><li>Someone who is not just looking for noise but also solid foundations.</li><li>Someone who is not just professional but also relational.</li></ul>Nice to Have<ul><li>Experience in a business setup firm, PRO outsourcing company, or consultancy.</li><li>Exposure to Golden Visa or investor visas.</li><li>Experience working with CRMs or case management tools.</li><li>Ability to mentor more team members as the team scales.</li></ul>Why Join Sarie<ul><li>Work directly with founders and leadership.</li><li>Be part of a growing, credible, and transparent brand.</li><li>Build systems, not just execute tasks.</li><li>Long-term growth opportunity as Sarie scales regionally.</li><li>A culture that values clarity, accountability, and respect.</li></ul>Immediate availability will be considered an advantage.Experience:<ul><li>work: 4 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Experienced Professionals – UAE

The Acme Solutions

We are looking for a motivated and detail-oriented Customer Support Intern with excellent English communication skills to join our team. This is a great opportunity for individuals who want to gain hands-on experience in customer service and develop professional communication skills in a real-world environment.MUST SKILLED IN ENGLISH COMMUNICATIONKey Responsibilities:<ul><li>Respond to customer inquiries via chat, email, or calls in a clear and professional manner</li><li>Provide accurate information about products/services</li><li>Handle and resolve customer complaints efficiently</li><li>Maintain records of customer interactions and feedback</li><li>Collaborate with the team to improve customer experience</li></ul>Requirements:<ul><li>Strong verbal and written English communication skills (mandatory)</li><li>Good problem-solving and interpersonal skills</li><li>Basic computer knowledge and familiarity with online tools</li><li>Ability to remain calm and professional under pressure</li><li>Willingness to learn and grow</li></ul>What We Offer:<ul><li>Practical experience in customer support and communication</li><li>Friendly and supportive work environment</li><li>Opportunity to enhance professional skills</li><li>Potential for future full-time opportunities</li></ul>Job Type: FresherPay: Rs20,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Provide a voice sample including your intro of 30 second. You can record it from https://vocaroo.com/ and share the link here </li></ul>Work Location: In person

Customer Support Intern (Strong English Communication Required)

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