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customer experience representative

Thndr

<div>
 
 About The Role
 
 
 
 As a Customer Experience Representative and part of the CX team, you&rsquo;ll support our clients who trade across EGX, US, and other new markets, handling their inquiries through email and chat via the Freshchat system. Your goal is to ensure timely, clear, and helpful responses that reflect our standards of excellence.
 
 
 You&rsquo;ll also contribute to improving our customer support operations by identifying common issues, sharing actionable feedback with internal teams, and helping enhance workflows to deliver a seamless trading experience.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email and chat, providing accurate and timely support.
 </li>
 <li>
 Handle a wide range of topics including account issues, trade execution, product features, and more.
 </li>
 <li>
 Create and manage internal tickets using Freshchat to escalate customer-reported issues to relevant teams (tech, operations, compliance, etc.).
 </li>
 <li>
 Track ticket progress and follow up to ensure timely resolution.
 </li>
 <li>
 Keep the customer updated on the status of their request.
 </li>
 <li>
 Contribute to achieving individual and team CSAT (Customer Satisfaction) targets and improving NPS by consistently adhering to quality standards and delivering clear, empathetic communication.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Minimum 1+ year of experience in Customer Support
 </li>
 <li>
 Graduate candidates are preferred
 </li>
 <li>
 Background in fintech, trading, or brokerage companies is a plus
 </li>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism.
 </li>
 <li>
 Strong sense of ownership and responsibility.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and responsive when interacting with a wide range of customer personalities.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative

Egygate Marketing Agency

<div>
 
 
 Company Description
 
 
 
 
 
 Egygate Marketing Agency is a dynamic marketing and advertising company offering comprehensive marketing services, including printing, social media marketing, and more. We are committed to providing innovative solutions tailored to meet the needs of marketers and business owners. Our team drives results through creative strategies and expertise in the ever-evolving marketing landscape. Additionally, we publish valuable content designed to support and empower businesses in achieving their goals.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site position for a Telesales Representative located in Qesm 1st Nasser City. The Telesales Representative will be responsible for contacting potential clients, presenting and selling products or services, responding to inquiries, maintaining client relationships, and managing a pipeline of leads. This role also involves meeting sales targets, updating customer information in databases, and following up with clients to ensure satisfaction and loyalty.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills to effectively engage with clients and address their needs
 </li>
 <li>
 Customer Support expertise to resolve inquiries and provide exceptional assistance
 </li>
 <li>
 Proven Sales skills and ability to meet or exceed targets
 </li>
 <li>
 Willingness to participate in Training to develop and hone professional capabilities
 </li>
 <li>
 Self-motivated, results-oriented, and capable of working in a fast-paced environment
 </li>
 <li>
 Prior telesales or customer service experience is a plus
 </li>
 <li>
 Proficiency in basic computer applications and CRM tools
 </li>
 </ul>
</div>

Telesales Representative

MAZCODEX

<div>
 
 Company Description
 
 
 
 MAZCODEX, founded in 2022 and headquartered in Egypt, specializes in providing customized software solutions designed to support businesses, organizations, and individuals in achieving digital transformation. By focusing on minimizing human errors, increasing accuracy, and reducing operational costs, MAZCODEX ensures streamlined processes for its clients. With expertise in serving various industries, MAZCODEX helps its clients enhance operational efficiency and achieve their business goals.
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Cairo, Egypt, for a Junior Sales Representative. The Junior Sales Representative will be responsible for prospecting potential clients, generating leads, presenting the company's software solutions, and building strong relationships with clients. The role also includes negotiating contracts, meeting sales targets, and providing exceptional customer support to ensure client satisfaction. Collaboration with cross-functional teams to align sales efforts with company objectives will also be an integral part of the role.
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Sales techniques, Business Development, and Client Relationship Management
 </li>
 <li>
 Excellent Communication, Negotiation, and Presentation skills
 </li>
 <li>
 Ability to conduct Market Research and analyze customer needs
 </li>
 <li>
 Familiarity with CRM tools and Sales Tracking Systems
 </li>
 <li>
 Results-driven mindset and ability to meet or exceed targets
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 Previous experience in sales, particularly in the software industry, is a plus
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 </ul>
</div>

Software Sales Consultant

DHL Express

<div>
 
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 <ul>
 <li>
 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
 </li>
 <li>
 Handle customer requests promptly and ensure a high level of service satisfaction.
 </li>
 <li>
 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 </li>
 </ul>
 
 
 Operational Coordination
 
 
 <ul>
 <li>
 Prepare and issue AWBs directly from the customer site.
 </li>
 <li>
 Track shipments proactively and provide the customer with accurate updates throughout the process.
 </li>
 <li>
 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
 </li>
 <li>
 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
 </li>
 <li>
 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Proficient in English, Excel, Word, and email communication.
 </li>
 <li>
 Strong communication skills with a customer-oriented mindset.
 </li>
 <li>
 Organized, reliable, and able to manage multiple tasks efficiently.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 University degree required.
 </li>
 <li>
 Logistics experience in a plus.
 </li>
 </ul>
</div>

In-House Logistics Coordinator

MICO WORLD MENA

<div>
 
 We&rsquo;re Hiring! &ndash;For Chat account 💥
 
 
 📍 Location: Maadi, Cairo
 
 
 🕐 Type: Full-Time
 
 
 
 
 
 Do you speak fluent English (C1 level) and want a chat account - no calls ? 🤝
 
 
 We&rsquo;re looking for a Customer Service Representative to join our growing team!
 
 
 
 
 
 💼 Requirements:
 
 
 
 
 
 At least 1 year of experience in Customer Service, Sales, or Client Relations
 
 
 
 
 
 Excellent communication &amp; organizational skills
 
 
 
 
 
 Positive attitude and passion for teamwork 🌟
 
 
 
 
 
 ✨ What You&rsquo;ll Do:
 
 
 
 
 
 Communicate with clients and make sure they&rsquo;re happy and supported 💬
 
 
 
 
 
 Solve problems and provide quick, smart solutions ⚡
 
 
 
 
 
 Build strong relationships and help clients grow 💪
 
 
 
 
 
 Work closely with our internal teams to deliver the best service possible 🚀
 
 
 
 
 
 🎁 What You&rsquo;ll Get:
 
 
 
 
 
 Competitive salary 💸
 
 
 
 
 
 Supportive team and fun work environment 😄
 
 
 
 
 
 Real opportunities for career growth 📈
 
 
 
 
 
 🔥 Don&rsquo;t miss this chance &mdash; we&rsquo;re hiring immediately
 
</div>

Customer Service Representative * English Speaker

51Talk

<div>
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 high-energy Sales Representative / Telesales Executive
 
 to join our growing team!
 
 
 If you have a passion for helping people, love communicating, and thrive in a results-driven environment &mdash; this is your chance to build a rewarding sales career with us.
 
 
 
 ✨ What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Conduct
 
 outbound calls
 
 to prospective customers to introduce and promote our products and services.
 </li>
 <li>
 
 Understand customer needs
 
 and recommend suitable courses or solutions.
 </li>
 <li>
 Convert inquiries into sales by
 
 clearly communicating the value
 
 of our offerings.
 </li>
 <li>
 Follow up on marketing leads and ensure
 
 timely engagement
 
 with potential customers.
 </li>
 <li>
 Keep
 
 accurate records
 
 of all sales activities and customer interactions in the CRM system.
 </li>
 <li>
 Consistently
 
 achieve or exceed monthly sales targets.
 
 </li>
 <li>
 Deliver an
 
 excellent customer experience
 
 and build long-term relationships.
 </li>
 </ul>
 
 
 🧩 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 in sales, telesales, or any customer-facing role.
 </li>
 <li>
 Strong understanding of
 
 sales techniques
 
 and customer engagement.
 </li>
 <li>
 
 Excellent communication and interpersonal skills.
 
 </li>
 <li>
 Target-driven,
 
 self-motivated
 
 , and able to perform under pressure.
 </li>
 <li>
 Familiarity with
 
 CRM systems
 
 is a plus.
 </li>
 </ul>
 
 
 💼 What We Offer
 
 
 <ul>
 <li>
 
 Very competitive base salary + attractive commissions
 
 </li>
 <li>
 
 Career development opportunities
 
 within a fast-growing company
 </li>
 <li>
 
 Social &amp; medical insurance
 
 </li>
 <li>
 Supportive, positive, and collaborative work culture
 </li>
 </ul>
 
 
</div>

Course Consultant

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