customer experience representative

Thndr

<div>
 
 About The Role
 
 
 
 As a Customer Experience Representative and part of the CX team, you&rsquo;ll support our clients who trade across EGX, US, and other new markets, handling their inquiries through email and chat via the Freshchat system. Your goal is to ensure timely, clear, and helpful responses that reflect our standards of excellence.
 
 
 You&rsquo;ll also contribute to improving our customer support operations by identifying common issues, sharing actionable feedback with internal teams, and helping enhance workflows to deliver a seamless trading experience.
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email and chat, providing accurate and timely support.
 </li>
 <li>
 Handle a wide range of topics including account issues, trade execution, product features, and more.
 </li>
 <li>
 Create and manage internal tickets using Freshchat to escalate customer-reported issues to relevant teams (tech, operations, compliance, etc.).
 </li>
 <li>
 Track ticket progress and follow up to ensure timely resolution.
 </li>
 <li>
 Keep the customer updated on the status of their request.
 </li>
 <li>
 Contribute to achieving individual and team CSAT (Customer Satisfaction) targets and improving NPS by consistently adhering to quality standards and delivering clear, empathetic communication.
 
 
 </li>
 </ul>
 
 
 What You'll Need
 
 
 
 
 <ul>
 <li>
 Minimum 1+ year of experience in Customer Support
 </li>
 <li>
 Graduate candidates are preferred
 </li>
 <li>
 Background in fintech, trading, or brokerage companies is a plus
 </li>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism.
 </li>
 <li>
 Strong sense of ownership and responsibility.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and responsive when interacting with a wide range of customer personalities.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded on a
 
 bold dream
 
 to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we&rsquo;re shaping the future of investing while actively driving the economies we serve by promoting local investment products.
 
 
 History has shown that investing is the single greatest way to build long-term wealth, but before
 
 Thndr
 
 , only a very small percentage of people had access to it due to:
 
 
 <ul>
 <li>
 High barriers to entry &mdash; In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience &mdash; Catered toward expert traders and financial specialists, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering &mdash; Investment products were not gathered in a single, intuitive outlet.
 
 
 </li>
 </ul>
 We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on the success of our core platform, we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.
 
 
 At
 
 Thndr
 
 , we're looking for people driven by our mission to help us democratize investing across the MENA region.
 
 
</div>

Customer Experience Representative

Presentail SA

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

ORO24 Developments

<div>
 
 
 Job description
 
 
 
 As a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we&rsquo;re looking for someone who can perform the following duties:
 
 
 
 
 <ul>
 <li>
 Guide customers to complete unit/property documentation and registration.
 </li>
 <li>
 Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).
 </li>
 <li>
 Fully aware of the regulations and laws pertaining to Dubai RERA.
 </li>
 <li>
 Provide customers with a exceptional quality service experience.
 </li>
 <li>
 Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.
 </li>
 <li>
 Retain customers and reflect professional image of the company.
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Keep records of customer interactions, process customer requests, and file documents.
 </li>
 <li>
 Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.
 </li>
 <li>
 Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.
 </li>
 <li>
 Ability to organize and prioritize work assignments to meet deadlines.
 </li>
 <li>
 Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
 </li>
 <li>
 Ability to carry out specific oral and written instructions.
 </li>
 <li>
 Meticulous attention to detail and accuracy.
 </li>
 <li>
 Execute responsibilities with a sense of urgency and follow-through.
 </li>
 <li>
 Ability to collaborate with team members to complete various projects and assignments.
 </li>
 <li>
 Ability to use computer software and web-based applications.
 </li>
 <li>
 Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Requires a bachelor&rsquo;s degree plus minimum of 2 years&rsquo; experience in customer service roles with a Real Estate Developer.
 </li>
 <li>
 Excellent communication, interpersonal and presentation skills
 </li>
 <li>
 Strong contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Customer focus
 </li>
 <li>
 Positive, flexible, and proactive
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Decision quality
 </li>
 </ul>
 
 
</div>

Client Service Executive- Real Estate Developer

Minerva Research Solutions

<div>
 
 Location:
 
 Karachi (On-site)
 
 
 
 Department:
 
 Patient Experience &amp; Support
 
 
 
 Employment Type:
 
 Full-Time | Night Shift
 
 
 
 Who We Are
 
 
 
 Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
 
 
 Our portfolio spans
 
 Data Operations, Patient Recruitment, and Regulatory Services
 
 , enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by
 
 FDA
 
 and
 
 ICH-GCP
 
 standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
 
 
 We are expanding our Customer Experience function and seeking a
 
 customer-centric, articulate, and resilient professional
 
 to join our high-performance team.
 
 
 
 Role Summary
 
 
 
 As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy
 </li>
 <li>
 Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support
 </li>
 <li>
 Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards
 </li>
 <li>
 Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP)
 </li>
 <li>
 Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity
 </li>
 <li>
 Maintain complete and compliant CRM documentation of all customer interactions
 </li>
 <li>
 Identify service gaps and escalate complex situations to the relevant teams for swift resolution
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline (or equivalent)
 </li>
 <li>
 Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)
 </li>
 <li>
 Minimum 1 year of international customer support experience (contact center, BPO, or shared services)
 </li>
 <li>
 Experience in healthcare, life sciences, or clinical research is a plus but not mandatory
 </li>
 <li>
 Strong analytical thinking, emotional intelligence, and client-service orientation
 </li>
 <li>
 Ability to perform in a target-driven, high-volume, and fast-paced environment
 </li>
 <li>
 Proficiency in customer service platforms/CRM tools and MS Office applications
 </li>
 <li>
 Willingness to work night shifts and adjust to evolving business needs
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Gain At Minerva
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based rewards
 </li>
 <li>
 Comprehensive medical insurance
 </li>
 <li>
 EOBI retirement benefits
 </li>
 <li>
 Structured Learning &amp; Development pathways, including certifications and career mobility
 </li>
 <li>
 Paid annual, medical, and casual leave
 </li>
 <li>
 Mental well-being and employee support programs
 </li>
 <li>
 Inclusive, collaborative, and growth-driven work culture
 </li>
 <li>
 Internal recognition &amp; employee engagement initiatives
 </li>
 <li>
 Modern digital tools and a technology-forward workplace
 </li>
 <li>
 Transportation facility for female staff &amp; conveyance allowance for male staff
 </li>
 <li>
 Night shift allowance
 </li>
 <li>
 Family-supportive policies, including parental leave
 </li>
 <li>
 Opportunities to contribute to community and social impact programs
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 
 Monday &ndash; Friday
 
 
 
 🕒
 
 7:00 PM &ndash; 3:00 AM (On-site)
 
 
 
 
 Diversity, Equity &amp; Inclusion
 
 
 
 Minerva Research Solutions is an
 
 Equal Opportunity Employer
 
 . We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
 
 
 Powered by JazzHR
 
 
 KqEmpZcV7f
</div>

Call Center Representative  (Night Shift)

Cupola Teleservices Limited

<ul><li>Responding to customer inquiries and resolving complaints in a professional and timely manner.</li><li>Handling and resolving customer escalations or complaints to ensure customer satisfaction.</li><li>Assisting customers with product or service selection and providing recommendations based on their needs.</li><li>Meeting and exceeding individual and team performance targets and key performance indicators (KPIs).</li><li>Maintaining customer records and updating customer information in the database.</li></ul>

Customer Service Representative (Nationals)

Nysonian

<div><h2 class="jobSectionHeader">About the job</h2>
<h3 class="jobSectionHeader">Company Overview</h3>
At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
From luxury travel to fitness and wellness, our portfolio is growing fast:
<ul><li>NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style 
</li><li>
FLO Pilates &mdash; the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere 
</li><li>
REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all</li></ul> 
Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
Role Summary: 
 Serve as the first point of contact for customers, providing assistance with inquiries, bookings, product details, and issue resolution across channels (phone, email, chat). 
Key Responsibilities: 
<ul><li>Respond to customer inquiries promptly and professionally.</li><li>
Assist with booking changes, cancellations, and product/service questions.</li><li>
Handle escalations with empathy and problem-solving.</li><li>
Document interactions in CRM for accuracy and follow-up.</li><li>
Support post-purchase service (returns, warranty, delivery issues).</li></ul>
Requirements: 
<ul><li>Strong communication and active listening skills.</li><li>
Experience with CRM or ticketing systems.</li><li>
Patience, empathy, and ability to multitask.</li><li>
Prior customer service experience preferred (travel/e-commerce a plus).</li></ul></div>

Customer Service Representative

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