customer experience representative

Vermont Mutual Insurance Group

<div><p><b>JOB SUMMARY
</b></p><p>The Customer Experience Representative will be instrumental in delivering outstanding support and assistance to agents, insureds, mortgage companies or any external or internal customer. This position encompasses a blend of clerical and technical accounting and underwriting tasks, including processing insurance policy payments, reconciling accounts, and addressing billing inquiries via phone and email. The role involves handling specific policy tasks and responding to general underwriting queries to support the underwriting department effectively.</p><p></p><h3 class="jobSectionHeader"><b><br>
DUTIES &amp; RESPONSIBLITIES</b></h3><ul><li>
Perform various clerical accounting tasks associated with primary accounting functions; processing payments, waiving fees, payment transfer, etc.</li><li>
Deliver exceptional customer service via phone and email, addressing a diverse range of inquiries promptly and professionally.</li><li>
Assist agents encountering payment issues, system challenges, or questions.</li><li>
Review policy endorsements referred for completeness and risk acceptability; acquire additional information as necessary.</li><li>
Generate and utilize system-generated reports efficiently.</li><li>
Prepare reports, letters, and accounting forms using Microsoft Word, Document Manager, and Excel.</li><li>
Process financial data accurately within accounting software.</li><li>
Organize and maintain files as required.</li><li>
Performs other duties or special projects as required or assigned.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
SUPERVISION RECEIVED</b></h3><p>
Moderate supervision is received from the Customer Experience Manager</p><p></p><p><b><br>
QUALIFICATIONS</b></p><ul><li>
Associates Degree plus one or more years of relevant experience, or a combination of education and experience from which comparable knowledge and skills are required.</li><li>
Basic bookkeeping and/or accounting knowledge and skills including completed courses desirable.</li><li>
Strong math skills.</li><li>
Previous insurance industry experience helpful.</li><li>
Customer service oriented.</li><li>
Prior telephone customer service experience preferred.</li><li>
Familiarity with computerized accounting systems and various software.</li><li>
Proficient typing/data entry and other general clerical skills.</li><li>
Ability to work effectively and cooperatively with a variety of company personnel, agents, insureds and others outside of the company.</li><li>
Excellent with PC applications, including Microsoft Outlook, Word and Excel.</li></ul><p></p><p><b><br>
PHYSICAL DEMANDS/WORKING CONDITIONS</b></p><ul><li>
Hybrid work (50% in the office and 50% remote) is typically available with scheduling outlined by manager and if remote work environment and connectivity meet company requirements</li><li>
Predominantly sedentary office position in a professional setting with high frequency of keyboarding/computer work and phone use.</li><li>
The physical demands are minimal and typical of similar jobs in comparable organizations.</li><li>
The work environment is representative and typical of similar jobs in comparable organizations.</li></ul><p></p><p><i><br>
The salary range reflected is a good faith estimate of base pay for the position. In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.</i></p></div><p></p>

Customer Experience Representative I

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Part Time Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div><br>
The pay for this position starts at $17 / hour</div><div></div><div><br>
This position is located at The Peoria Airport- 6100 Everett McKinley Dirksen Pkwy Peoria, IL 61607</div><div></div><div><br>
We offer:</div><br>
<div></div><ul><li>
Paid time off</li><li>
Employee rental car discounts</li><li>
Training and development</li></ul><div></div><div><br>
Schedule:</div><ul><li>
 Sunday-Thursday: 5:00pm- 10:00pm</li></ul><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li><li>
Seek to improve job performance through self-assessment, skill development, training and goal setting</li><li>
Maintain a regular and reliable level of attendance and punctuality</li><li>
Perform miscellaneous job-related duties as assigned</li></ul><div></div><div><i><br>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li><div>
Must be at least 18 years old</div></li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future</li><li><div>
High School Diploma or G.E.D. required</div></li><li><div>
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support</div></li><li><div>
Must possess a valid driver&rsquo;s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years</div></li><li><div>
No drug or alcohol related conviction on driving record in the past 5 years</div></li></ul></div>

Customer Experience Representative - Peoria Airport

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div><br>
This pay for this position starts at $23.78 with opportunity to earn incentive pay.</div><div></div><div><br>
This position is located at the San Francisco Airport Car Rental Center at 780 N. McDonnell Road, San Francisco, CA 94128</div><div></div><div><br>
We offer:</div><ul><li>
Paid time off</li><li>
Employee rental car discounts</li><li>
Retirement savings plan including 401k with matching profit sharing</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Training and development</li></ul><div></div><div><br>
Schedule:</div><div></div><div><br>
Due to union shift bids this position requires flexible availability.</div><div></div><div><b><br>
All people working at SFO are eligible for incentives:</b></div><br>
<div></div><ul><li>
BART Discount Card: Save $11.02 on your round-trip BART commute</li><li>
Citizenship Workshops: Save $700 on your citizenship application cost</li><li>
Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 &ndash; 80% of the market rate cost</li><li>
Transportation assistance</li></ul><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li><div>
Must be at least 18 years old</div></li><li><div>
High School Diploma or G.E.D. required</div></li><li><div>
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support</div></li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li><li><div>
Apart from religious observation, must be able to work evenings, weekends and holidays</div></li></ul><div><i>
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.</i></div></div>

Customer Experience Representative at San Francisco Airport

CS Outsource

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Customer Experience Representative &ndash; Short-Term Rental (VA)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  We are looking for a proactive Customer Experience Representative (Virtual Assistant) to manage guest communication and daily operations for short-term rental properties (e.g., Airbnb). The ideal candidate will ensure a seamless guest experience from booking to checkout.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond to guest inquiries via Airbnb, email, and chat in a timely and professional manner
  </li>
  <li>
   Manage bookings, reservations, and calendar updates
  </li>
  <li>
   Coordinate check-ins, check-outs, and guest instructions
  </li>
  <li>
   Handle guest issues, complaints, and special requests efficiently
  </li>
  <li>
   Coordinate with cleaning and maintenance teams
  </li>
  <li>
   Monitor listings and ensure accuracy of property details
  </li>
  <li>
   Maintain high response rate and guest satisfaction scores
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Strong problem-solving and multitasking abilities
  </li>
  <li>
   Experience with Airbnb, Booking.com, or similar platforms (preferred)
  </li>
  <li>
   Ability to work in night/rotational shifts (if required)
  </li>
  <li>
   Basic knowledge of property management tools/CRMs is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location: Johar Town, Lahore (Onsite)
  </strong>
 </p>
 <p>
 </p>
</div>


Short Term Rental (Virtual Assistant)

INTELCIA

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Intelcia is a global leader in outsourcing with over 20 years of expertise, offering tailored services that meet international standards. Focusing on simplifying business challenges, Intelcia provides four main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative &amp; Consulting Solutions. With a presence across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, the company operates in 85 centers and employs over 35,000 professionals worldwide. Intelcia is driven by its ambition to be among the top 10 global outsourcing leaders, targeting &euro;1.5 billion in revenue by 2025.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Representative (English Account). In this role, you will handle customer inquiries via calls or other channels, ensure a high level of customer satisfaction, and provide effective and timely solutions to customer concerns. You will be responsible for maintaining professional communication standards and delivering exceptional customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Customer Support and Customer Service
  </li>
  <li>
   Strong focus on Customer Satisfaction and Customer Experience
  </li>
  <li>
   Excellent Phone Etiquette and verbal communication skills
  </li>
  <li>
   Ability to work effectively in a team and manage customer interactions with professionalism
  </li>
  <li>
   Problem-solving skills and a customer-centric approach
  </li>
  <li>
   Fluency in English, both written and spoken
  </li>
  <li>
   Previous experience in a customer service role, particularly in outsourcing, is an advantage
  </li>
  <li>
   High school diploma or equivalent; advanced education or certifications are a plus
  </li>
  <li>
   Flexibility with night &amp; overnight shifts is a must
  </li>
  <li>
   Fluency in English is a MUST B2/C1   (Native or Bilingual)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <strong>
   &bull; Very attractive package!
  </strong>
 </p>
 <p>
  <strong>
   &bull; Fully paid training
  </strong>
 </p>
 <p>
  <strong>
   &bull; Social &amp; medical insurance
  </strong>
 </p>
 <p>
  <strong>
   &bull; Transportation is provided (Door to Door for Ladies)
  </strong>
 </p>
 <p>
  <strong>
   &bull; Guaranteed Career Path!
  </strong>
 </p>
</div>


Call Centre | English Account

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 177517
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role
  <br/>
  <br/>
 </strong>
 We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure customers receive the world's warmest welcome upon entering the branch
  </li>
  <li>
   Establish the reason for customer visits and direct them to the appropriate department
  </li>
  <li>
   Ensure customers with appointments are directed to the correct executive for a smooth transition
  </li>
  <li>
   Provide a warm send-off to customers exiting the branch
  </li>
  <li>
   Understand and manage the customer journey from start to finish
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or equivalent
  </li>
  <li>
   Minimum of 1-year experience in customer service or a customer-facing role
  </li>
  <li>
   Proficiency in written and spoken English
  </li>
  <li>
   Emiratization with family book
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 You will be part of the Retail Sales department, working closely with the Branch Manager, Branch Sales Executives, and Branch Support Staff to ensure all customers receive first-class service.
 <br/>
 <br/>
 <strong>
  What Equips You For The Role
  <br/>
  <br/>
 </strong>
 Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.
 <br/>
 <br/>
 <strong>
  About Al-Futtaim Automotive
  <br/>
  <br/>
 </strong>
 A major division of the UAE-based Al-Futtaim Group of companies,
 <strong>
  Al-Futtaim Automotive
 </strong>
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 <br/>
 <br/>
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 <br/>
 <br/>
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 <br/>
 <br/>
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 <br/>
 <br/>
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 <strong>
  This is Al-Futtaim Automotive and we empower talent to move forward.
 </strong>
</div>


Receptionist - Emiratization | Al-Futtaim Automotive | FAMCO

FANATICS COLLECTIBLES

<p></p><div><div><h2 class="jobSectionHeader"><b>About Us</b></h2>
<div><div>Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.</div>
</div>
</div><p></p><p><b>Role: </b>Collector Experience Representative</p>
<p><b>
Reports to: </b>Manager, Collector Experience</p>
<p><b>
L</b><b>ocation: </b>Remote</p>
<p><b>
Other: </b>Full-Time Position</p><br>
<p></p>
<p><b>
About the Company
</b></p><p>Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct-to-consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector-focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.</p>
<p>
We have the unique advantage of being backed by Fanatics - the world's largest sports merchandiser, with more than900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA, among many others - but we're a nimble, ambitious team building products from the ground up.</p>
<p>
If you're passionate about building world-class products and share our love for sports fans and collectors, FanaticsCollect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.</p><br>
<p></p>
<p><b>
About the Role</b></p>
<p>
As a Collector Experience Representative, you'll play a critical role in ensuring that both collectors and sellers feelheard, supported, and valued across Fanatics Collect and Fanatics Live. You will manage inbound inquiries and complex escalations with empathy, speed, and professionalism, while contributing to a high-performing, collector-first team. This is a fast-paced, cross-functional role ideal for someone who thrives in ambiguity, loves problem-solving, and brings a deep passion for the collectibles community.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Serve as a primary point of contact for collectors and sellers, managing inquiries and escalations across listings, transactions, account issues, and policy enforcement.</li>
<li>Deliver exceptional support across multiple channels, including chat, email, phone, and social platforms.</li>
<li>Investigate and resolve complex support cases with urgency and care, ensuring long-term solutions and satisfied users.</li>
<li>Collaborate cross-functionally with Product, Legal, Engineering, and Operations teams to address systemic issues and drive improvements in trust, safety, and policy.</li>
<li>Proactively identify trends, root causes, and friction points, and advocate for scalable improvements to tools, workflows, and policies.</li>
<li>Educate users on platform features, policies, and promotions to increase satisfaction and</li>
<li>Maintain detailed case documentation and insights in internal CRM and support</li>
<li>Continuously learn and stay up to date on all Fanatics Collect offerings, platform changes, and industry trends.</li>
<li>Support special projects, launches, and initiatives that enhance the collector</li>
<li>Meet or exceed individual performance metrics while upholding team standards and community values.</li></ul><br>
<p></p>
<p><b>
Qualifications:</b></p>
<ul>
<li>Minimum 3 years of experience in customer experience, escalations, or seller support, ideally within ecommerce, marketplaces, or collectibles environments.</li>
<li>Exceptional verbal and written communication skills, with a calm and empathetic approach under pressure.</li>
<li>Highly organized with strong attention to detail, follow-through, and time</li>
<li>Strong critical thinking and analytical capabilities to resolve complex customer and operational issues efficiently.</li>
<li>Demonstrated ability to write clear, brand-aligned, and empathetic responses across all support channels.</li>
<li>Must successfully complete a written assessment to evaluate writing skills, customer judgment, and problem-solving mindset.</li>
<li>Proven track record of cross-functional collaboration and the ability to influence outcomes across teams.</li>
<li>Proficient with CRM platforms such as Zendesk, Kustomer, or Salesforce, and adept with modern support technologies.</li>
<li>Passion for collectibles and a deep understanding of collector behavior strongly</li>
<li>Flexibility to work evenings, weekends, holidays, and overtime based on business needs, including live events, launches, and peak periods.</li></ul><br>
<p></p>
<p><i>
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at</i><i> </i><i>www.fanaticsinc.com/careers</i></p></div>

Collector Experience Representative

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