customer experience representative

Ferguson

<div><p><b>Job Posting:
</b></p><p>Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers&rsquo; complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.</p><p></p><p>
We have job openings in our Inbound Customer Experience Division! Your job will be taking care of the customer - &ldquo;be the hero&rdquo; as we say here at Ferguson Home Digital. You will be held accountable for your call quality and performance metrics within service. We expect each and every customer experience representative to be present, invested, and committed to the overall customer experience.</p><p></p><p>
The ideal candidate will exhibit superb relationship-building and problem-solving skills while providing exceptional service through sales. An exceptional Customer Experience representative will focus on maximizing opportunities within every interaction to drive revenue and overall company growth. If you identify with any of these qualities, keep reading as we want you to join our team!</p><p></p><p><b>
This role is approved to be fully remote within the United States in accordance with company policy.
</b></p><p></p><p><b>Pay:</b></p><p>
Earn a <b>comprehensive compensation package</b>, including:</p><ul><li><b>
Competitive base salary starting at $17.25</b></li><li><b>
Eligibility for our annual bonus program</b></li><li><b>
Excellent benefits package</b></li></ul><p></p><p><b>
Schedule Requirements:</b></p><ul><li>
This is a <b>full‑time role requiring 40 hours per week</b>, scheduled over 5 days.</li><li>
Our Operating Hours are:<ul><li>
Monday&ndash;Friday: 5am&ndash;6pm Pacific/8am-9pm Eastern</li><li>
Saturday: 6am&ndash;4pm Pacific/ 9:00am&ndash;7:00pm Eastern</li></ul></li><li>
Your schedule will fall within these operating hours</li><li><b>
Evening and weekend shifts are common and should be expected</b></li></ul><p>
We use a <b>quarterly Schedule Bid</b> to align business needs with employee shift preferences</p><p></p><h2 class="jobSectionHeader"><b>
In this role, you will:</b></h2><p></p><ul><li>
Handle inbound call volume, with expectations of taking about 30-35 here post-sales calls/chats per day.</li><li>
Provide single call resolution on all calls and handling escalations to the best of your ability.</li><li>
Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above &amp; beyond to address all needs.</li><li>
Maintain customer records by logging and retaining correct and precise information in Salesforce.com.</li><li>
Identify website, process, product page, post-call related inefficiencies or bugs and report them using ServiceNow.</li><li>
Work with a team of 5-10 Customer Experience representatives.</li><li>
Success will be measured through call quality, calls per hour, adherence to schedule and de-escalation metrics every month.</li><li>
Demonstrate strong verbal communication skills with the ability to engage customers.</li><li>
Attend all scheduled small group trainings.</li><li>
Complete all Brand Sales Trainings each month.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2><p></p><ul><li>
High School diploma or equivalent is required.</li><li>
Minimum of 1-2 years of experience in a customer-facing, fast-paced, service-related role.</li><li>
Proven experience utilizing internal tools and resources to solve customer issues.</li><li>
Ability to type 40+ WPM for phones and 45+ for chat is required.</li><li>
Familiarity with Microsoft Office.</li><li>
Strong organizational skills.</li><li>
Must be highly meticulous and have outstanding interpersonal skills.</li><li>
Self-motivated, great teammate, quick learner, detailed and adaptable.</li></ul><p></p><p><b>
Pre-employment drug and background screening required</b></p><p></p><p>
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!</p><p>
#Li-Remote</p><ul><li></li></ul><p><b>
Pay Range:</b></p><ul><li></li></ul><p><i>
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate&rsquo;s qualifications and prior experience.</i></p><ul><li></li></ul>
$15.00 - $19.04<ul><li></li></ul><p><b><i>
Estimated Ranges displayed are Monthly for Salaried roles </i></b><b>OR</b><b><i> Hourly for all other roles.</i></b></p><ul><li></li></ul><p>
This role is Bonus or Incentive Plan eligible.</p><ul><li></li></ul><p>
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.</p><ul><li></li></ul><p><i>
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.</i></p><p></p><p><i>
Ferguson Enterprises, LLC. is an equal employment employer </i><i>F/M/Disability/Vet/Sexual</i><i> Orientation/Gender</i><i> Identity.</i></p><p></p><p>
Equal Employment Opportunity and Reasonable Accommodation Information</p></div><p></p>

Customer Experience Representative

VCloud

<div>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 </p>
 <p>
  Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 </p>
 <p>
  <strong>
   Role and Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull;Customer Interaction
 </p>
 <p>
  o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 </p>
 <p>
  o Build rapport with customers, maintaining strong internal and external customer relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Pharmaceutical Product Support
 </p>
 <p>
  o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 </p>
 <p>
  o Communicate specific product messaging effectively and consistently as required by the client.
 </p>
 <p>
  &bull; Escalation and Compliance
 </p>
 <p>
  o Evaluate and escalate customer inquiries to external departments as appropriate.
 </p>
 <p>
  o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Documentation and Reporting
 </p>
 <p>
  o Accurately record customer interactions in the CRM system or escalation forms.
 </p>
 <p>
  o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 </p>
 <p>
  &bull; Training and Development
 </p>
 <p>
  o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 </p>
 <p>
  o Share suggestions, technical issues, and best practices with team members and supervisors.
 </p>
 <p>
  <strong>
   Qualifications and Education Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Experience
 </p>
 <p>
  o C2 &ndash; Mastery/Proficiency in English
 </p>
 <p>
  o Minimum of 2 years of previous call center experience; required.
 </p>
 <p>
  o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; required.
 </p>
 <p>
  o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 </p>
 <p>
  &bull; Education
 </p>
 <p>
  o Bachelor&rsquo;s degree graduate; required.
 </p>
 <p>
  o Valid, active LPN, RN, or Pharmacy license; preferred.
 </p>
</div>


U.S. Career Institute

<div><b>Admissions &amp; Customer Experience Representative</b><br>
At <b>U.S. Career Institute</b>, we don&rsquo;t just enroll students&mdash;we help people take the first step toward a better future. As a leader in online career training for over 40 years, we&rsquo;re looking for a driven, high-energy <b>Admissions &amp; Customer Experience Representative</b> to join our hybrid-remote team.<br>
<br>
If you&rsquo;re passionate about helping others, thrive in a fast-paced environment, and enjoy meaningful conversations that can change lives, this role is for you.<p></p><b>
What You&rsquo;ll Do</b><ul><li>
Be the first point of connection for prospective students&mdash;guiding them through their education journey via inbound and outbound calls, email and SMS Texting</li><li>
Respond to inquiries and manage leads using our CRM system with accuracy and care</li><li>
Clearly communicate program details, career outcomes, and enrollment steps</li><li>
Ensure all interactions align with federal, state, accreditation, and institutional guidelines</li><li>
Build trust with prospective students by delivering a supportive, informative, and positive experience</li></ul><p></p><b>
What You Bring</b><ul><li>
1&ndash;2 years of customer service or sales experience</li><li>
Strong communication skills&mdash;both written and verbal&mdash;with excellent grammar and professionalism</li><li>
Ability to thrive in a high-volume, fast-paced call center environment</li><li>
Strong organizational skills with the ability to multitask and adapt to changing priorities</li><li>
A collaborative mindset and the ability to work both independently and as part of a team</li><li>
A genuine passion for helping people achieve their goals</li></ul><p></p><b>
What We Offer</b><ul><li>
Remote work flexibility with occasional in-person trainings</li><li>
Daytime schedule, Monday&ndash;Friday</li><li>
Starting pay: $20/hour minimum</li><li>
Comprehensive benefits package including health, dental, vision, and 401(k)</li><li>
The opportunity to make a real difference in people&rsquo;s lives every day</li></ul><p></p><b>
About Us</b><br>
U.S. Career Institute is based in Fort Collins, CO, and has been helping students build better futures for more than four decades through flexible, career-focused online education.<p></p><b>
U.S. Career Institute is an Equal Opportunity Employer (EEO).</b><br>
<p>
</p><p>cGlH38WtSe</p></div>

Admissions & Customer Experience Representative

Rollins, Inc.

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  At HomeTeam , we put people first
 </strong>
 <strong>
  .
 </strong>
 <strong>
  We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.
 </strong>
 Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be
 <strong>
  HomeTeam&rsquo;s
 </strong>
 next all-star player.
 <br/>
 <br/>
 <strong>
  Apply in minutes from your mobile phone!
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  As a HomeTeam Customer Service Representative, you can expect to:
  <br/>
  <br/>
 </strong>
 Provide positive customer experiences that significantly affect the customer&rsquo;s likelihood to continue to use and buy additional service from
 <strong>
  HomeTeam
 </strong>
 Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of
 <strong>
  HomeTeam
 </strong>
 Pest Defense.
 <br/>
 <br/>
 <ul>
  <li>
   Provide information to prospects and initiate new service
  </li>
  <li>
   Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  </li>
  <li>
   Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
  </li>
  <li>
   Resolving customer problems with invoices and billing questions
  </li>
  <li>
   Conduct telephone conversations with customers about issues surrounding their service in a professional manner
  </li>
  <li>
   Enter service-related notes in system software
  </li>
  <li>
   Provide general marketing information to prospects and customers as requested
  </li>
  <li>
   Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  </li>
  <li>
   Maintain customer files on computer and in filing system
  </li>
  <li>
   Validate technician paperwork for completeness and accuracy
  </li>
  <li>
   File Technician paperwork in customer files
  </li>
  <li>
   Update notes in system with technician and other employee customer information
  </li>
  <li>
   Print, distribute, and review service tickets for technicians
  </li>
  <li>
   Have a basic knowledge of technician&rsquo;s job and processes of company's treatment processes
  </li>
  <li>
   Properly follow HomeTeam Pest Defense telephone etiquette procedures
  </li>
  <li>
   Ability to calm and diffuse angry customers
  </li>
  <li>
   Escalate appropriate inquiries or problems to managers
  </li>
  <li>
   Collect and reconcile payments received by technicians
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  There&rsquo;s plenty of perks too!
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive pay $$
  </li>
  <li>
   $17 Hourly
  </li>
  <li>
   Comprehensive benefits package including medical, dental, vision
  </li>
  <li>
   Company paid life &amp; AD&amp;D insurance
  </li>
  <li>
   401(k) plan with company match up to 6%
  </li>
  <li>
   Employee stock purchase plan
  </li>
  <li>
   Paid Time off and holidays
  </li>
  <li>
   Employee discounts
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Dependent scholarship awards
  </li>
  <li>
   An opportunity to advance within the company
  </li>
  <li>
   Recognition for a job well done
  </li>
  <li>
   A friendly work environment
  </li>
  <li>
   Employee referral bonuses
  </li>
  <li>
   The opportunity for professional growth and respect that comes from working for an industry leader
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why
 </strong>
 <strong>
  HomeTeam ?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HomeTeam is the #1 pest management company to homebuilders
  </li>
  <li>
   Currently performs more the 2,000,000 services a year
  </li>
  <li>
   The company has exclusive technology with its unique Taexx&reg; built-in pest control system during a home&rsquo;s construction
  </li>
  <li>
   Pest Management Industry is growing and is a recession resistant line of business
  </li>
  <li>
   Women&rsquo;s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
  </li>
  <li>
   HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have 1 year of previous customer service experience
  </li>
  <li>
   Entry level customer service skill and technique
  </li>
  <li>
   Basic / entry level understanding of computers
  </li>
  <li>
   Entry level skill on use of company telephone features and how to use them
  </li>
  <li>
   Must be 18 years or older with a high school diploma or GED
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands / Working Environment:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
   <br/>
   <br/>
  </li>
 </ul>
 HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
</div>


Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div><br>
This position pays $20.00 / hour and is located at the Rochester International Airport - 7701 Helgerson Drive SW, Rochester, MN 55902.</div><div></div><div><br>
We offer a robust <b>Benefits Package</b> including, but not limited to:</div><ul><li>
Paid time off</li><li>
Employee discount</li><li>
Retirement savings plan</li><li>
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)</li><li>
Life Insurance</li><li>
Training and development</li></ul><div>
We have multiple Part Time and Full Time schedules available!</div><div><br>
</div><div>Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div><br>
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li><li>
Seek to improve job performance through self-assessment, skill development, training and goal setting</li><li>
Maintain a regular and reliable level of attendance and punctuality</li><li>
Perform miscellaneous job-related duties as assigned</li></ul><div></div><div><i><br>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li><div>
Must be at least 18 years of age.</div></li><li><div>
High School Diploma or G.E.D. required.</div></li><li><div>
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support</div></li><li><div>
Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI).</div></li><li><div>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li></ul></div>

Customer Experience Representative - Rochester Airport

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div><br>
This pay for this position starts at $20.50 per hour</div><div></div><div><br>
This position is located at the Sacramento International Airport (SMF), North Natomas, CA 95837.</div><div></div><div><br>
We offer:</div><ul><li>
Paid time off</li><li>
Employee rental car discounts</li><li>
Retirement savings plan including 401k with matching profit sharing</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Training and development</li></ul><div></div><div><br>
Schedule:</div><ul><li>
Closing Shift: 3:30pm - 12am including weekends</li></ul><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li><div>
Must be at least 18 years old</div></li><li>
The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license</li><li>
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li></ul><div></div><div><i><br>
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.</i></div></div>

Customer Experience Representative - Sacramento Airport

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The Nationa/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div><br>
This position is located at the Punta Gorda Airport - PGD</div><div>
28000 A-1 Airport Rd, Punta Gorda, FL 33982</div><div></div><div><b><br>
This is a seasonal position which will begin in November and last 150 days and candidates can work 44 hours per week</b></div><div></div><div><br>
The starting pay rate is $19 / hour (hourly overtime pay above 40 hours) + a monthly customer service bonus opportunity. This position can make a targeted monthly bonus up to $400/month.</div><div></div><div><b><br>
Schedule Available:</b></div><br>
<div></div><ul><li>
Sunday: 3pm - Closing</li><li>
Monday: 3pm - Closing</li><li>
Tuesday: 12pm - 8pm</li><li>
Wednesday: 12pm - 9pm</li><li>
Thursday: 12pm - 9pm</li><li>
Friday: Off</li><li>
Saturday: Off</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li>
Must be at least 18 years old</li><li>
High School Diploma or G.E.D. required</li><li>
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support</li><li>
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.</li><li>
No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).</li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li></ul></div>

Customer Experience Representative - Punta Gorda Airport

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