customer service representative Jobs in Cairo Egypt

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customer account specialist Jobs in Cairo Egypt

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guest experience expert

customer care representative Jobs in Cairo Egypt

customer care representative

customer experience

customer experience specialist

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 
 Overview:
 
 
 
 
 Our Customer Experience Specialist will be responsible for:
 
 <ul>
 <li>
 Improving customers experience through taking ownership of customer related issues and following up on them until resolution; aiming to meet customers&rsquo; expectations and ensuring highest customer satisfaction level.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained.
 
 
 
 
 
 
 
 2-Functional:
 
 
 
 
 
 Customer Experience &amp; Complaint Management:
 
 
 <ul>
 <li>
 Manage customer complaints from receipt to closure, ensuring root-cause analysis and timely resolution.
 </li>
 <li>
 Retain all complaints within SLA timelines, ensuring compensation is allocated and recorded correctly.
 </li>
 <li>
 Ensure structured follow-up and documentation of customer needs and feedback in line with Group CX Directives.
 </li>
 <li>
 Create structured communication channels with departments to resolve issues effectively.
 </li>
 <li>
 Ensure compliance with Group Customer Experience Directives, LafargeHolcim policies, and internal control standards.
 </li>
 </ul>
 
 
 Customer Satisfaction &amp; NPS Management:
 
 
 <ul>
 <li>
 Manage NPS surveys and other satisfaction surveys, including data preparation, analysis, and reporting.
 </li>
 <li>
 Translate NPS insights into improvement action plans with relevant departments.
 </li>
 <li>
 Ensure the survey process is completed as per SOPs, fully documented, and fulfills internal &amp; external audit requirements.
 </li>
 <li>
 Follow up on corrective actions to ensure measurable improvements in satisfaction and loyalty.
 </li>
 <li>
 Provide management with regular dashboards and reports on customer KPIs, trends, and progress.
 </li>
 <li>
 Ensure adherence to SOPs and audit requirements related to survey and complaint processes.
 </li>
 </ul>
 
 
 Customer Experience Insights &amp; Improvement:
 
 
 <ul>
 <li>
 Conduct root-cause analysis and service reviews to identify pain points and improvement opportunities.
 </li>
 <li>
 Collaborate with cross-functional teams (Sales, Logistics, Finance, Quality, etc.) to execute action plans.
 </li>
 <li>
 Support digitalization and process optimization initiatives to improve customer journeys.
 </li>
 </ul>
 
 
 
 
 
 
 Education, Qualifications &amp; Experience:
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor of Business Administration or any related discipline.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Strong analytical skills, customer insight analysis, complaint management systems
 </li>
 <li>
 Communication, negotiation, and time-management skills.
 </li>
 <li>
 Knowledge of cement industry processes is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Average 3 years of experience in Customer Experience Field with exposure to complaint handling and survey management.
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE:
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
</div>

Customer Experience Specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW? The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations. You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved. Managing incoming calls &amp; messages through all provided communication channels.Manage the customer Orders effectively and efficiently: Ensure Accuracy and reliability of the daily and fixed orders. Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness. Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams. Responsible to maximize the good utilization of company resources. Ensure that the customer receives the order delivery confirmation after the logistics team feedback. Ensure effective handling of emergency orders. Deliver superior customer experience to all customers (both internal and external): Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA. Ensure all customer's feedback are communicated and follow up on the actions required. Report any customer complaint immediately and ensure the correction action is taken Immediate reporting for any block point that affects the customer's order. ___________________Are you a MATCH? Education Level Bachelor degree, Business, logistics or planning background preferred. Experience Level
 
 
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply. Competencies
 
 
 Customer service orientation
 
 
 Excellent communication skills
 
 
 Excellent business English (oral and written) Motivated learner Time Management and organization skills Multitasking Must be reliable, adaptable and detail oriented Ability to effectively work in a team environment Analytical and problem solving skills
 
 
 Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

invygo

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
 </li>
 <li>
 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
 <li>
 You have great Computer, Office and Google suite skills or experience with other similar platforms
 </li>
 <li>
 You possess excellent troubleshooting and multi-tasking skills
 </li>
 <li>
 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
 </li>
 <li>
 You are comfortable working in a startup environment
 </li>
 <li>
 You are committed to drive continuous Customer Satisfaction improvement
 </li>
 <li>
 You have great attention to detail at a high speed
 </li>
 <li>
 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Customer Support Specialist

Sanofi

<div>
 
 About Sanofi
 
 
 
 We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Autonomously accountable for territory level business performance
 </li>
 <li>
 Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI&rsquo;s products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area/ Squad.
 </li>
 <li>
 Implementing the company&rsquo;s strategy, policies and demonstrating broaden Take the Lead mindset within teams.
 </li>
 <li>
 Cardiometabolic ( Diabetes - Hypertension - Dyslipidemia ) therapy area
 </li>
 <li>
 Geographic coverage: Heliopolis, Cairo
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Manage great customer experience:
 </li>
 <li>
 Ensure the understanding and execution of the relevant Customer Journey &amp; undefined
 </li>
 <li>
 Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life&rsquo;s and needs.
 </li>
 <li>
 OCCP planning respecting customer persona individualization.
 </li>
 <li>
 Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.
 </li>
 <li>
 Superpower: One CXP as digital, scientist, navigator, WoW &amp; Social Specialist per Area/Squad
 </li>
 <li>
 Performance and Business Acumen
 </li>
 <li>
 Self-responsible for individual target activities and sales performance.
 </li>
 <li>
 Hold the shared responsibility of Squad performance.
 </li>
 <li>
 Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
 </li>
 <li>
 Support and Promote company&rsquo;s products value and image:
 </li>
 <li>
 Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
 </li>
 <li>
 Differentiate value of SANOFI brands against competitors by understanding customer&rsquo;s medical diagnosis and utilizing digital tools as required by the company in a timely manner.
 </li>
 <li>
 Regularly conduct qualitative customer feedback, competitors&rsquo; activities, ongoing market trends and product&rsquo;s performance reports.
 </li>
 <li>
 Maintain good relationship with KOLs,DOLs to ensure their loyalty and their support to company&rsquo;s business.
 </li>
 <li>
 Facilitate &amp; Sustain access of Sanofi Products
 </li>
 <li>
 Expand SANOFI business with all lines &amp; functions.
 </li>
 <li>
 Anticipate future changes, risks &amp; opportunities affecting Sanofi&rsquo;s position &amp; communicate them across teams.
 </li>
 <li>
 Collaboration with GBUs &amp; functions e.g.: PHI/UHI/NHI/OSF to expand own business.
 </li>
 <li>
 Seek/expand new opportunity/new channels for the portfolio.
 </li>
 <li>
 Team Player
 </li>
 <li>
 Engage in the Squad performance and initiatives.
 </li>
 <li>
 Collaborative mindset to support the colleague CXPs improvement.
 </li>
 <li>
 Takes initiative &amp; leverages network, academics, digital or innovate ways outside his\her own area to create learning opportunities.
 </li>
 <li>
 Create networks outside of own team.
 </li>
 <li>
 Health Safety and Environment Responsibilities
 </li>
 <li>
 Comply with company procedures and current regulations on hygiene and safety.
 </li>
 <li>
 Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
 </li>
 <li>
 Promote and follow the HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
 </li>
 <li>
 Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements. Follow the company&rsquo;s road safety program.
 </li>
 <li>
 Attend HSE training. Promptly report to your Manager any dangerous conditions of which you become aware.
 </li>
 <li>
 Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
 </li>
 <li>
 Maintain vehicle safety data UpToDate and submit reports to HSE as requested. Retain vehicle maintenance records and submit data as requested.
 </li>
 <li>
 Completion of assigned HSE trainings within the due date.
 </li>
 <li>
 Other responsibility
 </li>
 <li>
 Perform other duties as assigned in relevance to the role
 </li>
 <li>
 Respect of company&rsquo;s values, code of ethics and social charter.
 </li>
 <li>
 Respect of personal data protection charter.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 University Graduate with medical background.
 
 
 </li>
 </ul>
 
 Language Skills
 
 
 
 <ul>
 <li>
 High level of English proficiency and communication skill
 
 
 </li>
 </ul>
 
 Experience &amp; Knowledge
 
 
 
 <ul>
 <li>
 Proven track record in achieving sales results and account management.
 </li>
 <li>
 High level understanding of GTM operation and capability.
 </li>
 <li>
 Respect of personal data protection charter.
 
 
 </li>
 </ul>
 
 Capabilities In Line With CFT (Customer Field Transformation) Competency
 
 
 
 <ul>
 <li>
 Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience.
 </li>
 <li>
 Understanding and demonstrating value of products and services
 </li>
 <li>
 Orchestrating and executing customer Multi Channel Engagement strategy.
 </li>
 <li>
 Segmentation and Go-to-Market Strategy understanding.
 </li>
 <li>
 Utilising customer insights for planning and execution.
 </li>
 <li>
 Collecting customer insights
 </li>
 <li>
 Applying Digital Capabilities to Business Solutions.
 </li>
 <li>
 Facilitating and sustaining access to Sanofi products and services for planning and execution
 
 
 </li>
 </ul>
 
 Mindset &amp; attitude
 
 
 
 <ul>
 <li>
 Collaborative team player &amp; networker (entrepreneurial)
 </li>
 <li>
 thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
 </li>
 <li>
 Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
 </li>
 <li>
 Autonomous: Self-organized to develop new competency and capability for GTM transformation
 
 
 </li>
 </ul>
 
 Why choose us?
 
 
 
 <ul>
 <li>
 Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.
 </li>
 <li>
 Lead a high-impact portfolio with bold ambitions and significant upcoming launches.
 </li>
 <li>
 Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.
 </li>
 <li>
 Expand your leadership impact through cross-functional collaboration and international career paths.
 
 
 </li>
 </ul>
 null
 
 Pursue
 
 
 Progress
 
 .
 
 Discover
 
 
 Extraordinary
 
 .
 
 
 Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what&rsquo;s never-been-done-before. You&rsquo;ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people&rsquo;s lives? Let&rsquo;s Pursue Progress and Discover Extraordinary &ndash; together.
 
 
 At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
</div>

Customer Experience Partner

LSEG

<div>
 Are you passionate about bringing operational structure to chaos? Do you thrive in a fast-paced, creative environment where innovation meets real-world use cases? Do you want to be part of a diverse, global team working with clients across banking and financial services? If so, we invite you to join our Innovation Team (part of the Customer Consulting Group at LSEG) as an
 
 Innovation Operations Specialist
 
 , where you will play a critical role in
 
 managing operations
 
 of the innovation team and our client co-innovation initiatives.
 
 
 We are looking for an expert in operations who can take on three day-to-day challenges: 1) Innovation program management ensuring all co-innovation projects are governed under LSEG-defined policies 2) Collateral &amp; knowledge management championing internal project documentation and client-ready materials (demo videos, presentation, and storytelling through blogs) 3) Python development getting hands-on to support changes to existing solutions under guidance from architects (a pathway for future career growth).
 
 
 
 5-Point Role Summary
 
 
 
 <ul>
 <li>
 Own the program &amp; governance cadence for client co-innovation projects (stage gates reviews, governance approvals, Architecture review board).
 </li>
 <li>
 Lead documentation excellence by making sure that demos, videos, decks, and reusable knowledge assets are created for all innovation projects.
 </li>
 <li>
 Contribute hands-on Python changes to existing solutions (under architect guidance for career progression).
 </li>
 <li>
 Drive cross-functional execution, removing operational blockers and improving ways of working.
 </li>
 <li>
 Provide clear stakeholder reporting with concise executive &amp; client project updates using decision-ready packs.
 
 
 </li>
 </ul>
 
 Day-to-Day Activities
 
 
 
 <ul>
 <li>
 Governance &amp; Compliance: Organize, execute, and ensure projects meet governance requirements (AI Governance, Architecture Review Board), partnering with architects and AI engineers; run internal stakeholder governance forums and maintain audit trails.
 </li>
 <li>
 Program Management: Manage client co-innovation projects with Asana (and, where needed, Excel or Microsoft Project); track milestones, dependencies, RAID, actions, and decisions to keep delivery on time.
 </li>
 <li>
 Cross-Functional Operations: Collaborate with engineering, cloud, security, data, legal, and finance to streamline operating practices so projects are executed in the best possible manner.
 </li>
 <li>
 Documentation &amp; Collateral Readiness: Keep documentation for existing projects and demos/prototypes for new ideas up to date and client-ready (demo videos, decks, one-pagers, READMEs) in SharePoint with version control and brand compliance.
 </li>
 <li>
 Hands-On Python (:25% time): Look into existing code and implement changes as required in Python solutions (bug fixes, small features, tests, logging), document changes, and use AI tools in the software development cycle
 
 
 </li>
 </ul>
 
 Must-Have Skills
 
 
 
 <ul>
 <li>
 3+ years&rsquo; experience managing operations in a software development or professional services environment.
 </li>
 <li>
 Governance execution experience (e.g., Architecture Review Board / AI governance, stakeholder governance) with audit-ready documentation.
 </li>
 <li>
 Knowledge management capability: creating and maintaining documentation, client-ready demo videos/decks, and prototype artefacts.
 </li>
 <li>
 Programming (Python): practical experience extending existing codebases, writing tests, and using Git/CI; comfortable with basics like pandas/requests and SQL.
 </li>
 <li>
 Communication: excellent verbal and written English.
 
 
 </li>
 </ul>
 
 Preferred (Advantageous)
 
 
 
 <ul>
 <li>
 Java development experience
 </li>
 <li>
 Linux Experience
 </li>
 <li>
 Scrum Master certification (e.g., CSM, PSM).
 </li>
 <li>
 Design Thinking certification (e.g., IDEOU).
 
 
 </li>
 </ul>
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Innovation Operations Specialist (Customer Consulting)

Gameball

<div>
 Responsible for ensuring customer satisfaction and loyalty through proactive engagement, problem resolution, and personalized support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Actively manage the happiness of our customers.
 </li>
 <li>
 Ability to understand Gameball product features and use cases to become a product expert.
 </li>
 <li>
 Effectively resolve customer inquiries in a considerate and timely manner.
 </li>
 <li>
 Ability to build weekly reports about customer issues and inquiries to help product and customer success teams enhance our customer experience.
 </li>
 <li>
 Identify, escalate and prioritize bugs found in the system based on the customer feedback.
 </li>
 <li>
 Send health check messages to help the clients using the product.
 </li>
 <li>
 Upsell Gameball features and services for low tier customers.
 </li>
 <li>
 Collect positive customer reviews to increase Gameball apps credibility and rates.
 </li>
 <li>
 Look into improving the process regarding the customers and internally with the tech team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Engineering, Business Informatics, or any relevant field.
 </li>
 <li>
 Excellent English (verbally and written), Communication Skills, Interpersonal Skills, People Skills.
 </li>
 <li>
 Familiar with cloud services, e.g. Intercom, Trello, Google Drive.
 </li>
 <li>
 2-3 years, SaaS is a plus.
 </li>
 </ul>
</div>

Customer Happiness Specialist

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 Person responsible for all actions related to customer experience in the store. It aims to offer the best possible service to customers, both in the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regard to multi-channel, promoting iPod sales and Store Mode. Have good measurement of results and creates strategies in order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Team management experience maximizing profitability and drive sales.
 </li>
 <li>
 Knowledge of the Refunds Company Policy and best practices.
 </li>
 <li>
 Able to work with fast pace environment and fast problem solving.
 </li>
 <li>
 Management Experience in store in the areas of Training/People Management is essential.
 </li>
 <li>
 Proven record of dealing with challenging situations or customers queries.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

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