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customer admin & billing specialist

customer experience specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple&rsquo;s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. 
 
Description 
Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Be knowledgeable about and proactively stay up to date on Apple&rsquo;s products, services, purchase options and Product Zone sales processes.
 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.
 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Show a track record of producing top-performing sales and customer experience results. 
Personalize solutions based on customer needs, and effectively communicate them. 
Solve customer concerns using care, learning, and presentation skills. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
 
Support and educate the broader team by sharing knowledge, experiences, and insights. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Bilirkişi

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products. 
 
Description 
Deliver engaging Today at Apple sessions to encourage strong customer participation. 
 
Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events. 
 
Create interactive customer experiences that help others get the most from the Apple ecosystem. 
 
Drive ownership by recommending solutions that meet customer needs. 
 
Support customers in setting up their devices. 
 
Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Draw from experience with teaching or public presentations and be comfortable presenting to live audiences. 
Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings. 
Understand the benefits of the Apple ecosystem and influence others to see those benefits. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Work in a fast-paced environment and balance multiple priorities at the same time. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Yaratıcı Kişi

Mercedes-Benz Otomotiv

<div>
 
 
 Job Description
 
 
 <ul>
 <li>
 Develop and manage CRM communication campaigns across sales, after-sales, used car, and finance operations
 </li>
 <li>
 Coordinate and enhance communications with both potential and existing customers, while analyzing and reporting sales performance resulting from these interactions
 </li>
 <li>
 Strengthen customer relationships to increase brand awareness and loyalty through consistent and effective communication strategies
 </li>
 <li>
 Utilize and improve CRM systems, including customer databases, call center platforms, lead management, and tracking systems, ensuring data accuracy and system efficiency
 </li>
 <li>
 Plan and execute CRM activities, campaigns, and customer management processes within the defined CRM budget
 </li>
 <li>
 Identify and segment target audiences for campaigns to maximize effectiveness
 </li>
 <li>
 Oversee and monitor data privacy regulations (KVKK ) and lead management of agent bonus programs
 </li>
 <li>
 Ensure proper coordination in collecting, processing, and storing customer data in compliance with data privacy regulations (KVKK) and company policies
 </li>
 <li>
 Collaborate closely with product ownership teams at both MBO and HQ levels to track and adopt emerging digital tools
 </li>
 <li>
 Monitor end-to-end customer experience performance, taking corrective actions where necessary to ensure service excellence
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Business Informatics, Engineering, Marketing, Customer Relationship Management, or a related field
 </li>
 <li>
 Proven knowledge and hands-on experience with Salesforce Marketing Cloud and Google Analytics
 </li>
 <li>
 Preferably experienced in CRM systems, call center processes and marketing practices
 </li>
 <li>
 Excellent command of English, both written and spoken
 </li>
 </ul>
 
 
</div>

Van Customer Experience & Journey Coordinator

Allianz

<div>
 
 How can you make an impact?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Statistics, or related fields
 </li>
 <li>
 Minimum 2 years of experience in Customer Data Analytics, Business Intelligence, Reporting, Data Modeling, and ETL solutions/projects
 </li>
 <li>
 Proficient in relational database concepts and languages such as SQL, TSQL, PL/SQL
 </li>
 <li>
 Experience or knowledge in Big Data and Open Source technologies is a plus
 </li>
 <li>
 Strong analytical mindset with the ability to tackle ambiguous problems, identify relevant data, make assumptions, and deliver actionable insights
 </li>
 <li>
 Skilled in defining KPI strategies, growth opportunities, time series analysis, and data visualization
 </li>
 <li>
 Experience with persona analysis and customer journey mapping methodologies
 </li>
 <li>
 Proficient in at least one data modeling or analytics tool such as SAS, KNIME,PBI, Python, or R
 </li>
 <li>
 Solid command of Microsoft Office applications
 </li>
 <li>
 Excellent verbal and written communication skills, able to present data-driven information clearly and professionally
 </li>
 <li>
 Proven ability to collaborate effectively with cross-functional teams and stakeholders
 </li>
 <li>
 Self-motivated, proactive, with a creative and problem-solving approach, open to innovation and continuous learning
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 
 What do we expect you to bring?
 
 
 
 <ul>
 <li>
 Act as an Analytics Translator by converting complex data into actionable insights accessible to all stakeholders
 </li>
 <li>
 Collaborate with cross-functional teams to define success metrics, track and quantify data, and develop a shared understanding of KPIs
 </li>
 <li>
 Provide ad-hoc analysis and build automated dashboards to offer clear visibility into business performance
 </li>
 <li>
 Develop deep analytical insights into the drivers of product growth and identify areas for improvement
 </li>
 <li>
 Lead the design, implementation, and optimization of loyalty programs, analyzing user behavior through customer segmentation, RFM, and cohort analyses
 </li>
 <li>
 Monitor loyalty campaign performance, design A/B tests, and generate valuable insights for continuous improvement
 </li>
 <li>
 Prepare regular dashboards and reports using data visualization tools for various business units
 </li>
 <li>
 Build predictive models such as churn analysis, CLV estimation, and user lifecycle forecasting
 </li>
 <li>
 Partner closely with CX and Marketing teams to create personalized, data-driven campaigns
 </li>
 <li>
 Aggregate data from multiple sources to create comprehensive dashboards and presentations
 </li>
 <li>
 Use customer insights and analytics to propose and implement strategic improvements
 </li>
 <li>
 Analyze customer feedback, identify key trends and outliers, and derive actionable insights to enhance customer experience
 </li>
 <li>
 Recommend data-driven changes to support strategic decision making and business growth
 </li>
 <li>
 Stay updated on the latest technology trends and contribute to AI projects using Python and R
 </li>
 <li>
 Support the development of communication strategies focused on acquiring new customers and retaining existing ones
 </li>
 <li>
 Conduct market and sales forecasting studies and prepare detailed forecast analyses
 
 
 </li>
 </ul>
 
 What we will offer you?
 
 
 
 
 Company
 
 
 
 <ul>
 <li>
 Working in Green certificated &amp; pet friendly Allianz Tower / Allianz Kamp&uuml;s with modern work spaces, gym &amp; social areas.
 </li>
 <li>
 Working in agile, flexible, digital and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Flex summer (July &ndash; August)
 </li>
 <li>
 Part time working
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Yearly bonus
 </li>
 <li>
 Home expense payment
 </li>
 <li>
 Home office payment (monthly)
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Employer sponsored pension &amp; Family included health insurance
 </li>
 <li>
 Special Allowances (Marriage, newborn etc.)
 </li>
 <li>
 Meal Allowance (Card/monthly)
 
 
 </li>
 </ul>
 
 Leave Rights
 
 
 
 <ul>
 <li>
 School Report Day (Half Day) &amp; First Day of school (Half Day)
 </li>
 <li>
 Allianz day off
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Paternity Leave &ndash; 10 days
 </li>
 <li>
 Marriage Leave &ndash; 5 days
 </li>
 <li>
 After 4 years of work, having extra one day annual leave each year (up to 26 days)
 
 
 </li>
 </ul>
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Join us.
 
 Let's care for tomorrow.
 
 
 
 And there is much more!
 
 
 
 Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the
 
 &ldquo;Customer Experience Data Scientist - P&amp;C Retail Insurance Member&rdquo;
 
 position.
 
 
 While you await news from us, we would like to share a playlist with you to help you enjoy your time.
 
 
 https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584
</div>

Customer Experience Data Scientist - P&C Retail Insurance Member

Nakitera

<div>
 
 
 Tek platform, s&inodot;n&inodot;rs&inodot;z &ccedil;&ouml;z&uuml;m!
 
 
 
 
 Fintech 2.0 vizyonuyla Nakitera, finansal s&uuml;re&ccedil;lerinizi dijitale ta&scedil;&inodot;yor.
 
 
 
 
 
 
 
 Nakitera, tek bir platformda y&ouml;netim, operasyonel verimlilik, &ouml;deme &ccedil;e&scedil;itlili&gbreve;i, veri g&uuml;venli&gbreve;i ve m&uuml;&scedil;teri sadakati &ccedil;&ouml;z&uuml;mlerini bir araya getiriyor. &Idot;&scedil;letmelerin finans s&uuml;re&ccedil;lerini sadele&scedil;tirirken, inovatif teknolojilerle operasyonel y&uuml;kleri azalt&inodot;yor ve verimlili&gbreve;i en &uuml;st seviyeye ta&scedil;&inodot;yor.
 
 
 
 
 
 
 
 &Idot;&scedil;letmelere bayi ve tedarik&ccedil;i y&ouml;netimi alan&inodot;nda alternatif &ccedil;&ouml;z&uuml;mler sunan Nakitera, platform kullan&inodot;c&inodot;s&inodot; tedarik&ccedil;ilerin &ouml;demelerini h&inodot;zl&inodot; ve g&uuml;venli bir &scedil;ekilde almas&inodot;n&inodot; sa&gbreve;larken, ayn&inodot; zamanda uygun maliyetlerle tahsilat se&ccedil;enekleri sunuyor. Kullan&inodot;c&inodot; dostu aray&uuml;z&uuml; ile Nakitera, firmalara fatura takibi, nakit ak&inodot;&scedil;&inodot; g&ouml;zlemleme ve raporlama i&scedil;lemlerini h&inodot;zl&inodot; ve kolayl&inodot;kla ger&ccedil;ekle&scedil;tirme imkan&inodot; sa&gbreve;l&inodot;yor. Nakitera, entegre finansal sistemleri sayesinde nakit ak&inodot;&scedil;&inodot;n&inodot; optimize ederek, i&scedil;letmelerin finansal yap&inodot;s&inodot;n&inodot; g&uuml;&ccedil;lendirmesine destek oluyor. Fintek 2.0 yakla&scedil;&inodot;m&inodot;yla geli&scedil;tirilen Nakitera, g&uuml;venilir altyap&inodot;s&inodot; ve kapsaml&inodot; hizmetleriyle m&uuml;&scedil;teri ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;n&inodot; art&inodot;rmaya odaklan&inodot;yor.
 
 
 
 
 
 
 
 &Idot;ster k&uuml;&ccedil;&uuml;k i&scedil;letme, ister b&uuml;y&uuml;k kurumsal &scedil;irket olun; t&uuml;m finans ihtiya&ccedil;lar&inodot;n&inodot;z i&ccedil;in u&ccedil;tan uca &ccedil;&ouml;z&uuml;mlerimizle tan&inodot;&scedil;&inodot;n, gelece&gbreve;in B2B fintek deneyimini ke&scedil;fedin, i&scedil; s&uuml;re&ccedil;lerinizi gelece&gbreve;e ta&scedil;&inodot;y&inodot;n! 🚀
 
 
 
 
 
 
 Nakitera'n&inodot;n b&uuml;y&uuml;me yolculu&gbreve;unda aram&inodot;za kat&inodot;lmak istersen "
 
 Customer Experience Manager
 
 " pozisyonumuz i&ccedil;in ba&scedil;vurular&inodot;n&inodot; bekliyoruz.
 
 
 
 
 
 
 Senden neler bekliyoruz?
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili lisans b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Bankac&inodot;l&inodot;k ve finansal Teknoloji hizmetleri sekt&ouml;rlerinde deneyimli
 </li>
 <li>
 Benzer sekt&ouml;r ve s&uuml;re&ccedil;lerde 8 y&inodot;l ve &uuml;zeri deneyime sahip,
 </li>
 <li>
 MS Office uygulamalar&inodot;na hakim,
 </li>
 <li>
 &Idot;li&scedil;ki y&ouml;netimi, planlama ve koordinasyon becerileri g&uuml;&ccedil;l&uuml;,
 </li>
 <li>
 Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na uyumlu, ili&scedil;ki y&ouml;netimi, proaktif ve g&uuml;&ccedil;l&uuml; ileti&scedil;im becerilerine sahip,
 </li>
 <li>
 &Idot;&scedil; takibi g&uuml;&ccedil;l&uuml; ve alan&inodot;nda sorumlu oldu&gbreve;u konularda u&ccedil;tan uca &ccedil;al&inodot;&scedil;abilecek,
 </li>
 </ul>
 
 
 
 
 
 Aram&inodot;za kat&inodot;ld&inodot;&gbreve;&inodot;nda neler yapacaks&inodot;n?
 
 
 
 
 
 <ul>
 <li>
 Firmalar&inodot;n sisteme entegrasyon ve onboarding i&scedil;lemlerinin tamamlanma s&uuml;re&ccedil;lerinin y&ouml;netilmesi
 </li>
 <li>
 Tedarik&ccedil;i, ana firma ile banka aras&inodot;ndaki i&ccedil; ileti&scedil;imi sa&gbreve;lamak, gerekli durumlarda tan&inodot;mlar&inodot;n yap&inodot;lmas&inodot; vs konular&inodot;nda teknik desteklerin sa&gbreve;lanmas&inodot;
 </li>
 <li>
 &Idot;&scedil;lem baz&inodot;nda ya da genel olarak platformda fiyatlama ve i&scedil;lemlerinin tamamlanmas&inodot; s&uuml;recinin y&ouml;netimi
 </li>
 <li>
 Canl&inodot; i&scedil;lemlerin takibi, aksakl&inodot;k durumunda teknik m&uuml;dahale ve sorunlara &ccedil;&ouml;z&uuml;m&uuml;n&uuml;n sa&gbreve;lanmas&inodot;
 </li>
 <li>
 M&uuml;&scedil;teriden gelen taleplerinin IT ve &Uuml;r&uuml;n ekipleri ile koordineli &scedil;ekilde yan&inodot;tlanmas&inodot;
 </li>
 <li>
 Operasyonel s&uuml;re&ccedil;lerin takibi ve iyile&scedil;tirme &ouml;nerilerinde bulunulmas&inodot;,
 </li>
 <li>
 G&uuml;nl&uuml;k operasyon s&uuml;re&ccedil;lerinin ilerlemesini sa&gbreve;lamak i&ccedil;in sistematik yap&inodot;lar&inodot;n kurulmas&inodot;
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

hrcollab consultancy.

<div>
 
 
 &Idot;&scedil; Orta&gbreve;&inodot;m&inodot;z Hakk&inodot;nda
 
 
 
 Mobilya ve e-ticaret alan&inodot;nda faaliyet g&ouml;steren, m&uuml;&scedil;terilerine modern, fonksiyonel ve konfor odakl&inodot; &uuml;r&uuml;nler sunan, b&uuml;y&uuml;me yolculu&gbreve;unda olan yenilik&ccedil;i bir i&scedil; orta&gbreve;&inodot;m&inodot;z i&ccedil;in
 
 M&uuml;&scedil;teri Deneyimi Uzman&inodot;
 
 ar&inodot;yoruz.
 
 
 
 
 
 Showroom, ofis ve dijital kanallarda m&uuml;&scedil;terilerin marka ile ya&scedil;ad&inodot;&gbreve;&inodot; deneyimi ba&scedil;tan sona sahiplenen, s&uuml;re&ccedil;leri profesyonelce y&ouml;netecek ve memnuniyeti en &uuml;st seviyede tutacak bir ekip arkada&scedil;&inodot; ekibe kat&inodot;lacak.
 
 
 
 
 
 
 Rol&uuml;n Amac&inodot;:
 
 
 
 Bu rol, m&uuml;&scedil;terinin marka ile ilk temas&inodot;yla ba&scedil;layan ve &uuml;r&uuml;n teslimi ile sat&inodot;&scedil; sonras&inodot; deste&gbreve;e kadar devam eden t&uuml;m yolculu&gbreve;unda:
 
 
 
 
 <ul>
 <li>
 G&uuml;ven veren ve profesyonel bir ileti&scedil;im kurmaktan,
 </li>
 <li>
 Sipari&scedil; ve teslimat s&uuml;recini &scedil;effaf ve d&uuml;zenli takip etmekten,
 </li>
 <li>
 M&uuml;&scedil;teri geri bildirimlerini sistemli hale getirip iyile&scedil;tirmelere katk&inodot; sunmaktan sorumlu olacakt&inodot;r.
 </li>
 </ul>
 
 
 
 
 
 G&ouml;rev ve Sorumluluklar:
 
 
 <ul>
 <li>
 M&uuml;&scedil;terileri showroom, ofis ve dijital kanallarda (telefon, WhatsApp, e-posta vb.) kar&scedil;&inodot;lamak, ihtiya&ccedil;lar&inodot;n&inodot; anlamak ve do&gbreve;ru y&ouml;nlendirmek
 </li>
 <li>
 &Uuml;r&uuml;n, mod&uuml;l, kuma&scedil;, renk ve &ouml;l&ccedil;&uuml; se&ccedil;eneklerini m&uuml;&scedil;teriye anla&scedil;&inodot;l&inodot;r ve ikna edici bi&ccedil;imde anlatmak
 </li>
 <li>
 Online ve showroom &uuml;zerinden gelen sipari&scedil;lerin sisteme giri&scedil;ini yapmak, &uuml;retim ve teslimat s&uuml;re&ccedil;lerini u&ccedil;tan uca takip etmek
 </li>
 <li>
 Teslimat tarihleri, s&uuml;re&ccedil; ad&inodot;mlar&inodot; ve kampanyalarla ilgili m&uuml;&scedil;terilere d&uuml;zenli ve proaktif bilgilendirme yapmak
 </li>
 <li>
 Sat&inodot;&scedil; sonras&inodot; destek (de&gbreve;i&scedil;im, iade, servis vb.) taleplerini kar&scedil;&inodot;lamak, ilgili ekiplerle koordineli &scedil;ekilde &ccedil;&ouml;z&uuml;me kavu&scedil;turmak
 </li>
 <li>
 M&uuml;&scedil;teri &scedil;ik&acirc;yetlerini empatiyle ele alarak, &ccedil;&ouml;z&uuml;m odakl&inodot;, marka imaj&inodot;n&inodot; g&uuml;&ccedil;lendiren bir yakla&scedil;&inodot;mla y&ouml;netmek
 </li>
 <li>
 M&uuml;&scedil;teri geri bildirimlerini d&uuml;zenli olarak raporlamak, tekrarlayan sorunlar&inodot; analiz ederek iyile&scedil;tirme &ouml;nerileri sunmak
 </li>
 <li>
 Sat&inodot;&scedil;, lojistik, &uuml;retim ve e-ticaret ekipleriyle yak&inodot;n &ccedil;al&inodot;&scedil;arak u&ccedil;tan uca m&uuml;&scedil;teri deneyimini geli&scedil;tirmek
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetini, tekrar al&inodot;&scedil;veri&scedil; ve tavsiye etme e&gbreve;ilimini art&inodot;racak aksiyonlara katk&inodot; sa&gbreve;lamak
 </li>
 </ul>
 
 
 
 
 
 Aranan Nitelikler:
 
 
 <ul>
 <li>
 Tercihen &uuml;niversite mezunu
 </li>
 <li>
 M&uuml;&scedil;teri ili&scedil;kileri, sat&inodot;&scedil;, ma&gbreve;aza/showroom dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; veya &ccedil;a&gbreve;r&inodot; merkezi alanlar&inodot;nda en az 2 y&inodot;l deneyim
 </li>
 <li>
 Tercihen mobilya, perakende veya e-ticaret sekt&ouml;r&uuml;nde deneyimli
 </li>
 <li>
 M&uuml;&scedil;teri ile y&uuml;z y&uuml;ze ve dijital kanallarda ileti&scedil;im kurmay&inodot; seven, temsil g&uuml;c&uuml; y&uuml;ksek
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im, dinleme, ikna, problem &ccedil;&ouml;zme ve kriz y&ouml;netimi becerilerine sahip
 </li>
 <li>
 Empati yetene&gbreve;i geli&scedil;mi&scedil;, sab&inodot;rl&inodot;, &ccedil;&ouml;z&uuml;m ve aksiyon odakl&inodot;
 </li>
 <li>
 MS Office ve temel dijital uygulamalara h&acirc;kim; e-ticaret paneli, CRM veya benzeri sistemlerle &ccedil;al&inodot;&scedil;maya yatk&inodot;n
 </li>
 <li>
 Esnek &ccedil;al&inodot;&scedil;ma saatlerine ve gerekti&gbreve;inde hafta sonu &ccedil;al&inodot;&scedil;ma d&uuml;zenine uyum sa&gbreve;layabilecek
 </li>
 <li>
 Tercihen &Idot;stanbul Anadolu Yakas&inodot;&rsquo;nda ikamet eden veya ula&scedil;&inodot;m sorunu olmayan
 </li>
 </ul>
 
 
 
 
 
 Size Sunulanlar:
 
 
 <ul>
 <li>
 M&uuml;&scedil;teri deneyimini ger&ccedil;ekten &ouml;nemseyen, butik ama b&uuml;y&uuml;yen bir ekipte &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;
 </li>
 <li>
 Tasar&inodot;m, &uuml;retim ve m&uuml;&scedil;teri deneyimini bir araya getiren dinamik ve modern bir &ccedil;al&inodot;&scedil;ma ortam&inodot;
 </li>
 <li>
 S&uuml;re&ccedil;lere fikirleriniz ve geri bildirimlerinizle katk&inodot; sunabilece&gbreve;iniz, etkinizin g&ouml;r&uuml;n&uuml;r oldu&gbreve;u bir yap&inodot;
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 M&uuml;&scedil;teri memnuniyeti ve hizmet kalitesi odakl&inodot;, sistemli &ccedil;al&inodot;&scedil;ma d&uuml;zeni.
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 </ul>
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Müşteri Deneyim Uzmanı

IKEA

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 IKEA T&uuml;rkiye olarak biz, &ccedil;o&gbreve;unluk i&ccedil;in daha iyi bir g&uuml;nl&uuml;k ya&scedil;am yaratmak vizyonu ile &ccedil;al&inodot;&scedil;an, birlikte &ccedil;al&inodot;&scedil;maktan keyif alan, sade ve d&uuml;r&uuml;st bir hayat g&ouml;r&uuml;&scedil;&uuml;n&uuml; benimsemi&scedil;, birlikte &ouml;&gbreve;renen ve geli&scedil;en bir ekibiz.
 
 
 
 
 
 E&gbreve;er sen de bizimle ayn&inodot; heyecan&inodot; ta&scedil;&inodot;yor ve de&gbreve;erlerimizi payla&scedil;&inodot;yorsan, seninle tan&inodot;&scedil;mak i&ccedil;in sab&inodot;rs&inodot;zlan&inodot;yoruz.
 
 
 
 
 
 
 
 Aranan Nitelikler
 
 
 
 
 
 
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 En az 3 y&inodot;ll&inodot;k M&uuml;&scedil;teri Deneyimi Operasyon tecr&uuml;besi
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 &Uuml;niversite mezunu
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 &Idot;yi derecede &Idot;ngilizce bilgisi
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 &Idot;yi derecede MS Office bilgisi
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 Analitik d&uuml;&scedil;&uuml;nme becerisi
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 Kuvvetli ileti&scedil;im becerileri
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 Erkek adaylar i&ccedil;in askerlik hizmetini tamamlam&inodot;&scedil; olmak.
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 </ul>
 
 
 
 
 
 
 Sorumluluklar
 
 
 
 
 
 
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 M&uuml;&scedil;teri &scedil;ikayetleri y&ouml;netim s&uuml;re&ccedil;lerini CRM &uuml;zerinden takip eder ve iyile&scedil;tirmek &uuml;zere ma&gbreve;azalarla &ccedil;al&inodot;&scedil;&inodot;r.
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 M&uuml;&scedil;teri memnuniyetinin sa&gbreve;lanmas&inodot; i&ccedil;in vaka analizleri yapar, m&uuml;&scedil;teri &scedil;ikayeti y&ouml;netimi s&uuml;re&ccedil;lerini takip eder.
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 M&uuml;&scedil;teri Memnuniyet Anketi (PulseCX) ile &ccedil;al&inodot;&scedil;&inodot;r, raporlar haz&inodot;rlar ve analizlerini yapar.
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 Ma&gbreve;azalar&inodot;n sarf malzeme ve hizmet ihtiya&ccedil;lar&inodot;n&inodot; takip eder ve bu ihtiya&ccedil;lar do&gbreve;rultusunda tedarik&ccedil;iler ile ileti&scedil;im halinde olur.
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 &Uuml;lke M&uuml;&scedil;teri Hizmetleri stratejisini ve hedeflerini, &Uuml;lke M&uuml;&scedil;teri Hizmetleri Grup Lideri ile birlikte belirler, m&uuml;&scedil;terilerin ihtiya&ccedil;lar&inodot;na odaklanmak i&ccedil;in raporlarla &ccedil;al&inodot;&scedil;&inodot;r ve rutinleri g&uuml;ncel tutar.
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 &ldquo;M&uuml;&scedil;teri Kolay Al&inodot;&scedil;veri&scedil; G&ouml;zden Ge&ccedil;irmeleri&rdquo;ni t&uuml;m ma&gbreve;azalarda uygulayarak sonu&ccedil;lar&inodot; do&gbreve;rultusunda ma&gbreve;azalar&inodot;n raporlar&inodot;na destek olur.
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 M&uuml;&scedil;teri Kolay Al&inodot;&scedil;veri&scedil; kapsam&inodot;nda ger&ccedil;ekle&scedil;tirilecek yeni projelere destek olur ve takibini sa&gbreve;lar.
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 Ma&gbreve;aza ziyaretlerine destek olur ve ma&gbreve;aza operasyon s&uuml;re&ccedil;lerini takip eder.
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 &Uuml;lke M&uuml;&scedil;teri Deneyimi Uzman&inodot;, &Uuml;lke M&uuml;&scedil;teri Hizmetleri Grup Lideri&rsquo;ne raporlama yapar.
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 www.IKEA.com.tr &lsquo;nin i&ccedil;eri&gbreve;inin yenilenmesinde ve g&uuml;ncellenmesinde rol oynar.
 </li>
 </ul>
 
 
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Ülke Müşteri Deneyimi Uzmanı - IKEA Türkiye, Merkez Ofis

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