customer experience specialist

Tony's Plumbing Service

<div><div><b>Minimum Experience: </b>Entry Level</div><div></div><div><b><br>
Job Description:</b></div><div></div><div><b><br>
About You</b></div><ul><li><p>
You&rsquo;ve seen the good and bad in customer service and want to contribute your knowledge to help your team.</p></li><li><div>
You recognize the complex nature of scheduling.</div></li><li><div>
You gain energy from solving a customer&rsquo;s problem and want more time to do it right.</div></li><li><div>
Your superpower is listening to what the customer says (or doesn&rsquo;t say) and making sure they get what they need.</div></li><li><div>
You&rsquo;re a call center de-escalation specialist who misses the positive interactions you get in a small office.</div></li><li><div>
You like a busy work environment.</div></li><li><div>
You love to learn and welcome feedback.</div></li><li><div>
You&rsquo;re a stickler for making sure addresses and phone numbers are correct every time.</div></li><li><p>
You naturally follow up, follow up, follow up until your task list is complete.</p></li></ul><p><b><br>
About Us</b><br>
<br>
Since 1994, Tony&rsquo;s Plumbing has earned its exceptional reputation by standing by our work and going above and beyond to make sure customers are happy. Teammates love us because although we ask a lot, we also give a lot back to our coworkers. Our team bonds together because we take on stress internally to ensure an outstanding customer experience for everyone we serve. We also treat each teammate as the individual they are, creating a flexible, friendly, professional, and sometimes wacky environment.</p><p>
Please see our website for more details: www.tonysplumbing.com</p><p></p><p><b><br>
Our Values</b></p><p>
Our values define us as a company at our core: who we are, how we work, and how we live. We work hard to expand our team with folks who:</p><ul><li><p><b>
Master your Craft</b>: Own what you do and perform to the highest standard</p></li><li><div><b>
Improve our Community</b>: Always do right in a place someone calls home</div></li><li><p><b>
Better your Best</b>: Continue the improvement of yourself and share it with others</p></li></ul><p></p><p><b><br>
Pay rate</b><b>: $20-24 per hour based on experience</b><br>
<br>
<b>Schedule</b><b>:</b></p><p><b>
Monday through Friday; 11:00 AM to 8:00 PM</b></p><p></p><p><b><br>
Customer Experience Specialist Benefits</b></p><ul><li><p>
Medical</p></li><li><div>
Dental</div></li><li><div>
Vision</div></li><li><div>
Life Insurance with a company sponsored plan of $25,000.00</div></li><li><div>
Vacation</div></li><li><div>
Paid holiday; starting on Day 1</div></li><li><div>
401(k) with 4% matching</div></li><li><p>
Amazing team environment</p></li></ul><p><b><br>
Customer Experience Specialist Expectations</b></p><ul><li><p>
You&rsquo;ll be the voice and face of the company for incoming calls.</p></li><li><div>
We expect you to not only maintain but propel our customer service reputation to even higher levels.</div></li><li><div>
During our busiest times, expect to take 50-70 calls per day.</div></li><li><div>
You&rsquo;ll also be interacting with customers through email, text, and chat.</div></li><li><div>
You&rsquo;ll need to channel your inner data entry expertise to ensure all information is entered into our CRM correctly and quickly.</div></li><li><div>
You&rsquo;ll utilize ServiceTitan (CRM) to schedule appointments for our 11+ Technicians, making sure the times and dates work for the customer and don&rsquo;t overextend the Technicians.</div></li><li><div>
You&rsquo;ll collaborate with our Dispatcher to maintain the service schedule and also collaborate with other folks on the team who are providing customer service and coordinate the team's efforts to meet and exceed company expectations.</div></li><li><div>
We are a highly technology-focused company, which means you'll be using several different applications throughout the day to complete your tasks.</div></li><li><p>
Once service calls have been completed, you&rsquo;ll follow up to make sure our team did an outstanding job for the customer.</p></li></ul><p><b><br>
Customer Experience Specialist Experience</b></p><p>
We&rsquo;re flexible on the number of years of previous experience for this role. We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don&rsquo;t match all the items. Please apply anyway: there&rsquo;s a good chance <b>you&rsquo;re more wonderful than you think you are.</b></p><ul><li><p>
Receptionist or call center or customer service experience</p></li><li><div>
Team lead or similar experience</div></li><li><div>
Experience communicating with customers through texting tools</div></li><li><div>
Service scheduling or dispatching</div></li><li><p>
Construction industry knowledge</p></li></ul><p><b><br>
How To Apply:</b></p><ul><li><p>
Click the &quot;Apply Now&quot; button</p></li><li><p>
Include your resume</p></li></ul><p><i>
If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.</i></p><ul><li><p>
Call center</p></li><li><div>
Escalations Specialist</div></li><li><div>
Tier 2 Customer Service</div></li><li><div>
Event coordinator</div></li><li><div>
Catering coordinator</div></li><li><div>
Customer service assistant</div></li><li><div>
Customer service coordinator</div></li><li><div>
Hospitality</div></li><li><div>
Barista</div></li><li><div>
Night auditor</div></li><li><div>
Assistant store manager</div></li><li><div>
Receptionist</div></li><li><div>
Construction assistant</div></li><li><div>
Landscaping scheduler</div></li><li><div>
Guest experience representative</div></li><li><div>
Administrative assistant</div></li><li><div>
Sales assistant</div></li><li><div>
Scheduling coordinator</div></li><li><div>
Home delivery coordinator</div></li><li><div>
Dispatcher</div></li><li><p>
Customer Care Specialist</p></li></ul><p></p><div><i><br>
We are an equal opportunity employer.</i></div><p></p><div><b><br>
Location:</b></div><div>
Country: United States State, Province, or Territory: CA</div><div>
City or Town: Modesto Postal Code: 95351</div></div>

Customer Experience Specialist

Gulf Union Al Ahlia

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  The Customer Experience Specialist will support the design, measurement, and improvement of customer journeys and service quality across all customer touchpoints. The role will analyze customer feedback and performance metrics, identify pain points, and drive corrective actions with internal stakeholders to enhance customer satisfaction and loyalty.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Monitor and analyze CX performance (NPS, CSAT, CES, complaints trends) and produce periodic reports.
  </li>
  <li>
   Manage Voice of Customer (VoC) inputs from all channels and translate insights into improvement actions.
  </li>
  <li>
   Support customer journey mapping, identify pain points, and recommend process and service enhancements.
  </li>
  <li>
   Coordinate complaint and escalation root-cause analysis and follow up on corrective and preventive actions.
  </li>
  <li>
   Partner with Operations, Claims, Underwriting, Sales, IT, and Digital teams to implement CX initiatives.
  </li>
  <li>
   Support service quality audits and ensure adherence to CX standards and service procedures.
  </li>
  <li>
   Contribute to customer communications, FAQs, and knowledge content to reduce repeat contacts.
  </li>
  <li>
   Track improvement plans, maintain action logs, and ensure timely closure with evidence.
  </li>
  <li>
   Support CX governance activities (workshops, minutes, action items, and status updates).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Customer Experience, Industrial Engineering, or related field.
  </li>
  <li>
   2&ndash;5 years of relevant experience in Customer Experience, Service Quality, Customer Care, or Customer Success.
  </li>
  <li>
   Strong understanding of CX measurements and frameworks (NPS, CSAT, CES, VoC).
  </li>
  <li>
   Strong analytical and reporting skills; ability to convert data into actionable recommendations.
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   Proficiency in MS Office (Excel, PowerPoint); Power BI is a plus.
  </li>
  <li>
   Arabic fluency; English professional proficiency.
  </li>
  <li>
   Experience in insurance or regulated service industries is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Success Measures (KPIs)
  </strong>
 </p>
 <ul>
  <li>
   Improvement in NPS/CSAT/CES within assigned scope.
  </li>
  <li>
   Reduction in repeated complaints and escalation recurrence.
  </li>
  <li>
   Closure rate and timeliness of CX action items.
  </li>
  <li>
   Quality and consistency of CX reporting and insights.
  </li>
  <li>
   Measurable improvement in key customer journey pain points.
  </li>
 </ul>
 <p>
 </p>
</div>


Federation of State Medical Boards

<p>Are you passionate about engaging with medical professionals? Do you excel in delivering exceptional customer service and thrive in a collaborative environment? FSMB is seeking a detail-oriented and customer-focused Customer Experience Specialist to join our team. In this role, you will manage interactions across multiple communication platforms, including phone, email, and live chat.<br/></p><p>The ideal candidate will deliver exceptional service, ensure customer satisfaction, and act as the voice of the customer, providing feedback to improve processes and experiences. You'll play a key role in furthering FSMB&rsquo;s mission to protect the public and promote quality healthcare while enjoying a positive work-life balance and opportunities for personal growth.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>Who Are You?<br/></p><p>Exceptional communication skills (listening, verbal, and written) with proficiency in managing multi-business protocols.<br/>Creative and proactive problem-solver with strong decision-making abilities and adaptability to change.<br/>Adept at handling challenging situations with professionalism while managing multiple priorities effectively.<br/>Skilled in data analysis, software applications, and organizational efficiency.<br/>Team-oriented with excellent interpersonal and conflict-resolution skills.<br/>Dedicated to exceeding customer expectations.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>Key Responsibilities:<br/></p><p>Customer Interaction Across Channels and Multiple Business Units:<br/></p><p>Respond promptly to inquiries via phone, email, live chat, and maintain a professional and empathetic approach while doing so.<br/>Assist physicians and representatives with application completion, technical support, and resolving complaints.<br/>Address technical issues, application concerns, and customer requests with clarity and efficiency.<br/>Deliver consistent, high-quality service across all communication platforms.<br/></p><p>Efficient Prioritization and Multitasking:<br/></p><p>Manage multiple interactions simultaneously, ensuring timely responses in accordance with FSMB service standards.<br/>Maintain accuracy and attention to detail across all tasks.<br/>Prioritize tasks to meet response time goals and resolve issues within defined SLAs.<br/></p><p>Accurate Documentation and Reporting:<br/></p><p>Document all customer interactions and resolutions comprehensively in Zendesk and other FSMB systems.<br/>Ensure proper documentation for follow-ups, audits, and internal references.<br/></p><p>Collaboration and Escalation Management:<br/></p><p>Partner with internal teams to address complex customer needs and escalate unresolved issues as necessary.<br/>Collaborate to improve processes and enhance customer satisfaction.<br/></p><p>Customer-Centric Problem Solving:<br/></p><p>Actively listen to customer feedback, identify pain points, and recommend actionable solutions.<br/>Deliver personalized solutions tailored to individual customer needs while maintaining professionalism.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>What Can You Bring to the Role?<br/></p><p>Education: Associates degree; a bachelor&rsquo;s degree in a related field preferred.<br/>Experience: 2-3 years of office experience, including 2+ years in customer service (preferably in healthcare or professional associations).<br/>Technical Proficiency: Proficient in Windows environments and Microsoft Office Suite.<br/></p><p>Skills:<br/></p><p>Communication Skills: Strong written and verbal communication skills with the ability to simplify complex information when necessary.<br/>Problem-Solving: Demonstrated ability to handle challenging interactions and deliver effective solutions.<br/>Time Management: Proven ability to prioritize, multi-task, and meet deadlines in a dynamic work environment.<br/>Typing/data entry skills of 45-50 WPM with high accuracy.<br/>Strong organizational, critical thinking and problem-solving abilities.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>Performance Metrics:<br/></p><p>Channel Response Times: Meet or exceed defined SLAs for email, chat, phone, and social media.<br/>First Contact Resolution (FCR): Achieve high resolution rates during the initial interaction.<br/>Customer Satisfaction (CSAT): Maintain or exceed target satisfaction scores.<br/>Documentation Accuracy: Consistently record customer interactions and resolutions with minimal errors.<br/></p><p><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><i>__</i><br/></p><p>What Do We Offer?<br/></p><p>At FSMB, we cultivate a collaborative, family-like work environment where you can grow and thrive. Our hybrid work model combines the flexibility of work-from-home days with the benefits of in-office collaboration. We also offer:<br/></p><p>Generous Benefits: Medical, dental, vision, and life insurance.<br/>Retirement Plans: 401(k) with generous employer match and 10% profit-sharing contributions.<br/>Time Off: Generous vacation, paid holidays, and work-life balance.<br/>Professional Development: Tuition reimbursement and opportunities for growth.<br/>Wellness Perks: Onsite fitness facility and team-building activities.<br/>Engaging Culture: Fun departmental competitions, potluck lunches, and seasonal events like Halloween decorating contests.<br/></p><p>FSMB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.<br/></p><p>Job Type: Full-time<br/></p><p>Benefits:<br/></p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Euless, TX 76039<br/></p>

CALO

<div><h4 class="jobSectionHeader"><b>About Calo (more </b><b>here</b><b>)</b></h4><p>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><p>
Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><p>
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><h4 class="jobSectionHeader"><b>
Why This Role Matters</b></h4><p>
We're looking for a talented, enthusiastic and dedicated Customer Experience Specialist (Saudi National) to be the main point of contact for our customers in KSA. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes. You will report to and work closely with the Chief Business Officer.</p><h4 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h4><h5 class="jobSectionHeader"><b>
Key Scopes &amp; Responsibilities</b></h5><h6 class="jobSectionHeader"><b>
Act as the voice of the customer:</b></h6><ul><li><p>
Interviewing KSA Customers through phone calls, video calls and in person</p></li><li><p>
Coordinate for Customers Focus Group and act as the event coordinator for them</p></li><li><p>
Send Surveys to Customers when Data collection is needed</p></li></ul><h6 class="jobSectionHeader"><b>
Complaints / Escalations Handling:</b></h6><ul><li><p>
Be the main contact person whenever there&rsquo;s an escalated case in KSA</p></li><li><p>
Communicate the solutions and resolving it with the customers directly</p></li><li><p>
Supporting customers and answering their complaints/inquiries through live chat and phone calls (When needed)</p></li></ul><h6 class="jobSectionHeader"><b>
Communicating with internal teams:</b></h6><ul><li><p>
Communicate with GM, Marketing, Operations, Product and Growth Teams on a daily basis</p></li><li><p>
Communicating with various internal teams on bug escalations, Feature enhancements, and meal additions/suggestions</p></li></ul><h6 class="jobSectionHeader"><b>
Customer support via Social Media Channels</b></h6><ul><li><p>
Respond to Comments and Direct Messages on Social Media Channels of KSA</p></li></ul><h4 class="jobSectionHeader"><b>
How We Measure Success (KPIs)</b></h4><ul><li><p>
Achieving Interview Target</p></li><li><p>
Achieving focus group Target</p></li><li><p>
Improving NPS in the department</p></li></ul><h4 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h4><p>
We are looking for a<b> Saudi National </b>who possesses the following skills:</p><h6 class="jobSectionHeader"><b>
Behavioral Skills:</b></h6><ul><li><p>
Empathy and customer focus</p></li><li><p>
Ability to maintain a positive attitude towards colleagues and internal team members</p></li><li><p>
Attention to detail when communicate crucial information such as calories or prices to customer</p></li></ul><h6 class="jobSectionHeader"><b>
Technical Skills</b></h6><ul><li><p>
Excellent Understanding of the systems used by CX, such as Intercom, Zendesk, and Clevertap</p></li><li><p>
Addressing customer inquiries and concerns</p></li><li><p>
Excelling in communication skills <b>(Arabic &amp; English)</b>, both in typing and vocal, in all channels (chat/calls)</p></li><li><p>
Excellent Research and Coordinating Skills - Ability to multitask with ease</p></li></ul><h4 class="jobSectionHeader"><b>
The Hiring Journey</b></h4><ul><li><p>
Screening</p></li><li><p>
Technical Interview</p></li><li><p>
Technical Task or Case Study</p></li><li><p>
Culture Fit Interview</p></li><li><p>
Offer</p></li></ul><h4 class="jobSectionHeader"><b>
Want to Gain Extra Points?
</b></h4><p>We&rsquo;re not looking for cookie-cutter applications. Surprise us.</p><p>
Show us your creativity, your drive, and who you are beyond a CV. Send a Loom, a Notion page, a deck, a video, a voice note, whatever feels most &ldquo;you.&rdquo; Tell us why you belong here at Calo and why this role excites you.</p><h4 class="jobSectionHeader"><b>
Ready to Join?</b></h4><p>
If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? <b>Yalla, let&rsquo;s gooo!</b></p></div>

CleanLife

<p>To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.</p><p><i><b>Key Responsibilities</b></i></p><ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul><p><i><b>Qualifications &amp; Requirements</b></i></p><ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul><p>نوع الوظيفة: دوام كامل</p>

DFW International Airport

<div><p><b>Job Overview</b></p><p>
GENERAL SUMMARY</p><p></p><p>
The Airport Customer Experience Specialist (ACES) plays a vital role in ensuring a seamless and positive experience for passengers throughout all airport terminals. Reporting to the Terminal Experience Supervisors, this position is responsible for monitoring terminal conditions, assisting passengers, coordinating with internal and external stakeholders, and responding to operational challenges in real-time. The role requires strong customer service skills, situational awareness, and the ability to adapt to changing conditions, particularly during irregular operations, holidays, and inclement weather. ACES are essential to maintaining a clean, safe, and welcoming environment, addressing customer needs, and supporting various airport events and initiatives.</p><p></p><p>
PRINCIPAL DUTIES AND RESPONSIBILITIES</p><ul><li>
Engages with customers to provide assistance, answer questions, and ensure a positive travel experience across all terminals.</li><li>
Provides timely information to customers on all DFW Airport products and services such as amenities, concessions, airlines, kiosks, and wayfinding.</li><li>
Documents and addresses customer concerns, including personnel interactions, service issues, and operational inefficiencies, and escalates to leadership where required.</li><li>
Conducts regular inspections of all public terminal areas, such as (but not limited to) restrooms, vending machines, lighting, and seating areas, ensuring all are well-maintained, clean, and fully operational.</li><li>
Ensures cleanliness, functionality, and ambiance standards are met while reporting issues to the appropriate entity and following up where required.</li><li>
Communicates and assists the Terminal Experience Supervisors to address and correct irregularities in the daily operations impacting the terminal environment.
</li><li>Follows the daily operational plan, makes changes when needed, and helps solve problems as they arise in the operation.</li><li>
Assists, coordinates and communicates with Customer Experience leadership and various stakeholders such as (but not limited to) DPS, IOC, EOC, airlines, and CBP to deliver positive customer experiences during routine and special events, as well as irregular operations (IROPS), weather events, and emergencies.</li><li>
Maintains accurate records of daily operations, irregular occurrences, and service trends to support continuous improvement efforts.</li><li>
Collaborates with airlines, concessions, custodial services, and other airport partners to address customer concerns and ensure a seamless customer experience, within designated scope.</li><li>
Escorts VIPs, assists with military service programs, supports airline and airport-sponsored events such as media visits, conducts terminal tours, and supports other events and programs impacting the terminals as required.</li><li>
Executes the overnight supplies program by distributing and collecting cots, blankets, pillows and other essentials as required, and organizing collection of items following an event of a disruption or emergency</li><li>
Performs warehouse pick-ups, assists with clutter removal and salvage runs, and transports necessary supplies to support customer experience initiatives.</li><li>
Performs other related duties as assigned.</li></ul><p></p><p>
MINIMUM REQUIREMENTS</p><ul><li>
Two (2) years of experience with customer service in a direct customer service environment.</li><li>
Completion of high school curriculum or equivalent</li><li>
Possession of a valid Class C driver's license.</li></ul><p></p><p>
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</p><ul><li>
Ability to work in a fast-paced, high-stress environment with multiple assignments and conflicting deadlines while remaining calm and reacting quickly and logically in emergency situations.</li><li>
Ability to deal with patrons' complaints and resolve differences in a courteous, tactful manner.</li><li>
Ability to use appropriate information-gathering techniques and analyze and select the best solution.</li><li>
Ability to work in all types of public elevated noise levels within the airport environment.</li><li>
Ability to engage and communicate with customers in a professional and respectful manner.</li><li>
Ability to maintain effective and professional internal and external working relationships with internal and external stakeholders.
</li><li>Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer applications as required.</li><li>
Ability to read, speak and write in English clearly and concisely, using proper grammar, construction and spelling.</li><li>
Ability to work a rotating shift including working nights and weekends.
</li><li>Ability to work hours determined by shift assignments.</li><li>
Ability to pass a medical physical.</li><li>
Ability to lift and carry up to 20lbs for approximately 500 feet; ability to occasionally lift and/or push up to 50 lbs.</li><li>
Ability to stand, lift, bend, walk, push, and pull for an extended time.</li><li>
Communicates by telephone, mobile devices, two-way radio, in person and in writing.</li><li>
Uses reasoning in problem solving and analysis.</li><li>
Performs mathematical calculations and works with statistical data.</li></ul><p></p><p>
DESIRABLE</p><ul><li>
Previous experience related to airport, airline or aviation customer service operations.</li><li>
Ability to speak a second language in addition to English.
</li></ul><p></p><p>SPECIAL REQUIREMENTS</p><ul><li>
This is a designated safety sensitive position as defined in the Drug and Alcohol Policy of the Airport Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug screening test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.
</li><li>Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. al. and DFW Airport&rsquo;s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
</li><li>Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.</li><li>
This is a designated essential employee position as defined in the Categories and Classifications of Employees Policy of the Airport Administrative Policy and Procedure. This is defined as an employee whose attendance is required to maintain airport operations during an emergency or inclement weather situation.</li></ul><p></p><p>
EFFORTS</p><ul><li>
Works in Airport terminals.</li><li>
Stands and walks for extended periods of time.</li><li>
Reacts calmly, quickly, and logically in emergency situations; works hours in excess of normal shift during emergencies.</li></ul><ul><li>
Performs mathematical calculations and works with statistical data.</li><li>
Communicates by telephone, mobile devices, two-way radio, in person and in writing.</li><li>
Uses standard office equipment and computer tools.</li><li>
Drives to locations on and off Airport property.</li><li>
Uses near-visual acuity in reading written documents and statistical data.</li></ul><p><b>
About Us</b></p><p></p><p>
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.</p><p>
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.</p><p>
Bring your talents to DFW. Live and work with purpose.</p></div>

Airport Customer Experience Specialist-6

Traveling with Michaila

<div>
 We are seeking a motivated and service-focused
 <strong>
  Remote Customer Experience Specialist
 </strong>
 to support clients by providing clear communication, coordinating service details, and ensuring a smooth experience from start to finish. This fully remote role is ideal for someone who enjoys helping people, staying organized, and delivering reliable support in a structured environment.
 <br/>
 <br/>
 In this role, you will communicate with clients to gather necessary information, assist with scheduling and reservation coordination, and provide timely updates throughout the process. You will review important details, maintain organized records, and ensure all information is accurate and up to date within internal systems. Your ability to stay attentive to details and follow through on requests will help create a seamless and positive client experience.
 <br/>
 <br/>
 This position is well suited for individuals who are dependable, proactive, and comfortable working independently while staying organized in a remote setting.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate with clients to gather information and provide updates
  </li>
  <li>
   Assist with coordinating reservations, scheduling requests, and confirmations
  </li>
  <li>
   Review client details carefully to ensure accuracy and completeness
  </li>
  <li>
   Monitor changes and follow up on outstanding items
  </li>
  <li>
   Maintain organized records within internal systems and digital tools
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication and customer service skills
  </li>
  <li>
   Highly organized with strong attention to detail
  </li>
  <li>
   Comfortable using technology and online systems
  </li>
  <li>
   Ability to work independently and manage tasks remotely
  </li>
  <li>
   Customer service, administrative, or coordination experience is helpful but not required
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Details:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   100% remote position
  </li>
  <li>
   Structured training and ongoing support provided
  </li>
  <li>
   Supportive team environment with opportunities to develop new skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Applicants must be citizens of the
 <strong>
  US, UK, Australia, Spain, Mexico, or LATAM
 </strong>
 .
</div>


Remote Customer Experience Specialist

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Airport Customer Experience Specialist-6

Remote Customer Experience Specialist