customer experience specialist

ZeroNorth

<div>At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.
Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.
ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo.
We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts.
Customer Experience Specialist at ZeroNorth 
As a Customer Experience Specialist, you will be a key player in ensuring our customers receive world-class support and have a positive experience with our innovative solutions. You will take ownership of complex issues, guide users, and collaborate with internal teams to enhance the customer experience continuously.
Key responsibilities:<ul>
<li>
Deliver prompt, high-quality customer support via FreshService, Intercom, email, phone, and other channels.</li>
</ul><ul><li>Troubleshoot complex technical/functional issues, identify root causes, and provide effective solutions or escalate as needed.</li>
</ul><ul><li>Onboard and guide new customers to ensure smooth adoption of the platform and services.</li>
</ul><ul><li>Collaborate closely with product, engineering, and commercial teams to share feedback and drive continuous improvement.</li>
</ul><ul><li>Maintain deep, up-to-date knowledge of ZeroNorth&rsquo;s products, integrations, and platform functionality.</li>
</ul><ul><li>Contribute to internal documentation, FAQs, and customer-facing knowledge. bases.</li>
</ul><ul><li>Demonstrate more than 3 years of experience in customer or technical support, ideally within a B2B SaaS setting, and a comprehensive understanding of the maritime/marine industry.</li>
</ul><ul><li>Communicate complex ideas clearly in English, stay proactive and growth-oriented, and show keen interest in emerging technologies such as Generative AI.</li>
<li>
</li></ul>Your profile: 
<ul>
<li>
Driven to learn continuously and embrace new challenges.</li>
</ul><ul><li>Strong background in customer-facing roles within B2B SaaS environments.</li>
</ul><ul><li>In-depth understanding of the maritime/marine sector.</li>
</ul><ul><li>Combines analytical thinking with creative solutions to address complex issues.</li>
</ul><ul><li>Passionate about delivering exceptional, end-to-end customer experiences.</li>
</ul>
About ZeroNorth
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.
We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.
Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together.
Let's make global trade green.</div>

Customer Experience Specialist

SCTelcom

<div>Position Summary

This is a hands-on, full-time position with day-to-day duties that include handling everything from basic customer services, to technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services, and creating conversations that place our customers at the center of our business. Support customers by providing helpful information and answering questions to improve the customer experience. 

Essential Duties and Responsibilites
<ul>
<li>Interact with customers seeking to establish telephone and/or internet service via phone, online and walk ins.</li>
<li>Accurately enter the appropriate service order or trouble ticket report and assist and resolve customer complaints.</li>
<li>Provide Tier 1 Customer Support.
<ul><li>Troubleshoot internet and telephone issues and provide solutions to the customer utilizing the resources provided.</li>
<li>Troubleshoot technical problems related to equipment inside the customer's home.</li>
</ul></li><li>Adapt to current technology needs and best practices by attending trainings and participating in monthly CSR meeting.</li>
<li>Perform outbound customer service calls to market SCTelcom's products and services to improve customer experience.</li>
<li>Answer billing inquiries.</li>
<li>Assist with other duties as assigned.</li>
</ul>
Specialized Skills
<ul>
<li>Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.</li>
<li>Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.</li>
<li>Ability to work independently but seeks leadership support when necessary.</li>
<li>Must have a valid driver's license with a clean driving record.</li>
<li>Being bilingual is a plus but not required.</li>
<li>Participate in a rotating On-Call Schedule.</li></ul></div>

Tesla

<div>What to Expect<div>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</div> 
What You'll Do<div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,</li><li>
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,</li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div> 
What You'll Bring<div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,</li><li>
Ability to communicate information in an easy-to-understand manner,</li><li>
Proven track record of delivering excellent customer experiences,</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,</li><li>
Flexibility to work on weekends and evenings as required,</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy,</li><li>
GCC Driving license.</li></ul> 
Join the mission, apply today.</div> 

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Customer Experience Specialist, Sales - Riyadh

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

<div>What to Expect<div>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</div> 
What You'll Do<div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,</li><li>
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,</li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div> 
What You'll Bring<div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,</li><li>
Ability to communicate information in an easy-to-understand manner,</li><li>
Proven track record of delivering excellent customer experiences,</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,</li><li>
Flexibility to work on weekends and evenings as required,</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy,</li><li>
GCC Driving license.</li></ul>
Join the mission, apply today.</div> 

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

P - Customer Experience Specialist, Sales - Riyadh

JoVE

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
 </li>
 <li>
 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
 </li>
 <li>
 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
 </li>
 <li>
 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
 </li>
 <li>
 Provide customer feedback to sales, product, and marketing teams.
 </li>
 <li>
 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 A master's degree or PhD in Life Science disciplines.
 
 </li>
 <li>
 1-3 years of experience in customer facing roles is preferred.
 </li>
 <li>
 Fluent communication skills in Arabic &amp; English.
 </li>
 <li>
 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
 </li>
 <li>
 Strong interpersonal skills with a passion for remote relationship-building.
 </li>
 <li>
 Possess excellent listening skills and attention to detail.
 </li>
 <li>
 Experience in networking using cold calling is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 You can expect compensation package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us.
 </li>
 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

Devoteam

<div>
 
 
 Company Description
 
 
 
 
 Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.&nbsp;
 
 
 With 25 years&rsquo; experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.&nbsp;
 
 
 Creative tech for Better Change.
 
 
 
 http://www.devoteam.com
 
 
 
 
 
 Job Description
 
 
 
 
 As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Conduct thorough assessments of current customer experiences across all channels and touchpoints.
 </li>
 <li>
 Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
 </li>
 <li>
 Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
 </li>
 <li>
 Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
 </li>
 <li>
 Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
 </li>
 <li>
 Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
 </li>
 <li>
 Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
 </li>
 <li>
 Lead training sessions and workshops to educate teams on CX principles and methodologies.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 - 5 years of experience&nbsp;
 </li>
 <li>
 Analytical and problem solving skills
 </li>
 <li>
 Customer Journeys Modeling
 </li>
 <li>
 Excellent Communication Skills
 </li>
 <li>
 Consulting background&nbsp;
 </li>
 <li>
 Bachelor's Degree in&nbsp;Media, Marketing, Business administration or any related field&nbsp;
 </li>
 </ul>
</div>

Customer Experience Consultant

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