customer experience specialist

Liberty Hardware

<div>At Liberty Hardware, part of Delta Faucet Company, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role
The Customer Experience Specialist I helps Delta Faucet customers by providing answers to product questions, troubleshooting installation and service problems, processing warranty applications, and assisting customers in finding suitable solutions. This role collaborates with consumers, contractors, and installers with an emphasis on Delta Shower Doors and Enclosures.
This role suits someone who enjoys assisting others, remains professional in a lively setting, takes ownership for customer issues, and is eager to learn technical product details. The ideal candidate is curious, reliable, and passionate about providing excellent customer experience in every interaction. This position offers a hybrid schedule with three days onsite and two days remote.
Responsibilities:<ul><li>
Provide timely, professional, and accurate support for Delta Faucet products, installation, troubleshooting, warranty, and service questions.</li><li>
Support customers through phone, email, chat, and other online support channels.</li><li>
Ask the right questions to understand the customer&rsquo;s issue and provide a clear, complete solution, with a goal of First Call resolution.</li><li>
Handle dissatisfied customers with compassion, perseverance, integrity, and ownership.</li><li>
Research product concerns and work with internal teams when needed to resolve customer issues.</li><li>
Document customer interactions accurately in Salesforce CRM and other company systems.</li><li>
Process warranty claims, replacement orders, and service requests according to company policies.</li><li>
Continue learning Delta Faucet products, installation processes, troubleshooting steps, and warranty procedures.</li><li>
Support team goals, training, continuous improvement, and a positive team environment.</li></ul>
Education &amp; Experience:
Required<ul><li>
High School Graduate or GED, with equivalent experience considered.</li><li>
Minimum of 5 years of call center, customer service, contact center, customer experience, or related experience.</li><li>
Experience using CRM platforms and customer service systems such as Genesys or SAP</li><li>
Strong written and verbal communication skills.</li><li>
Ability to handle multiple tasks, prioritize effectively, and operate in a fast-paced setting.</li><li>
Ability to learn and apply technical product knowledge.</li><li>
Experience supporting plumbing, building products, home improvement, installation-related products, construction materials, or similar technical product categories.</li></ul>
Preferred<ul><li>
Associate degree or Bachelor&rsquo;s Degree or equivalent experience.</li><li>
Genesys, SAP and Salesforce CRM experience is a plus.</li><li>
Working knowledge of construction, remodeling, hand or power tools, plumbing fundamentals, product installation, troubleshooting, or reading technical documentation.</li><li>
Experience supporting warranty or claims processes.</li><li>
Bi-Lingual (Spanish)</li></ul><h2 class="jobSectionHeader">
Company: Liberty Hardware</h2>
Shift 1 (United States of America)
Full time
Hiring Range: $18.05 - $28.33 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Liberty Hardware (the &ldquo;Company&rdquo;) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English &amp; Spanish 
E-verify Right to Work Poster: English, Spanish</div>

Customer Experience Specialist I

RJ Powersports

Digital Content &amp; Customer Experience SpecialistLocation: Ottumwa, IA Company: RJ PowersportsAbout UsRJ Powersports is one of Iowa's largest powersports dealerships, representing brands including Polaris, Yamaha, Kawasaki, Honda, CFMOTO, Indian Motorcycle and more. We're passionate about delivering an exceptional customer experience and creating the best online shopping experience in the industry.We're looking for an energetic, outgoing, and creative individual who enjoys working with people and isn't afraid to be on camera. If you love powersports, social media, YouTube, and creating great customer experiences, this could be the perfect fit.What You'll DoDigital Content<ul><li>Photograph every new and used unit.</li><li>Create a professional walkaround video for every unit on our website.</li><li>Produce in-depth YouTube videos showcasing vehicle features, comparisons, buying guides, and &quot;before you buy&quot; content.</li><li>Film and edit YouTube Shorts, Facebook, Instagram, and TikTok content.</li><li>Keep dealership inventory looking professional and engaging online.</li></ul>Customer Experience<ul><li>Coordinate and assist with customer deliveries.</li><li>Conduct detailed product orientations so customers feel confident operating their new machine.</li><li>Take customer delivery photos.</li><li>Follow up with customers after delivery to answer questions and ensure satisfaction.</li><li>Encourage satisfied customers to leave Google reviews.</li><li>Help create an exceptional buying experience from start to finish.</li></ul>Marketing &amp; Dealership Support<ul><li>Capture photos and videos at dealership events.</li><li>Work with Marketing Manager to determine needs</li><li>Assist with social media and website content.</li><li>Help maintain showroom displays and promotional materials.</li><li>Support additional marketing initiatives as needed.</li></ul>What We're Looking For<ul><li>Positive, outgoing personality.</li><li>Comfortable speaking on camera.</li><li>Strong communication and customer service skills.</li><li>Detail-oriented and organized.</li><li>Ability to work independently.</li><li>Basic video editing experience is preferred but not required.</li><li>Experience with YouTube, social media, or content creation is a plus.</li><li>Powersports knowledge is a huge advantage, but we're willing to train the right person.</li></ul>Why Join RJ Powersports?<ul><li>Competitive hourly pay.</li><li>Employee discounts.</li><li>Opportunity to become the face of one of the Midwest's fastest-growing powersports YouTube channels.</li><li>Work with an enthusiastic team in a fast-paced environment.</li><li>Opportunity to grow into marketing, content creation, and brand management.</li></ul>Pay$20.00&ndash;$26.00 per hour, depending on experience.If you're passionate about powersports, enjoy creating engaging content, and love providing outstanding customer service, we'd love to meet you.Pay: $20.00 - $26.00 per hourBenefits:<ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Digital Content and Customer Experience Specialist

Preservan Wood Rot Repair

About the RolePreservan Wood Care &amp; Repair is looking for an ambitious, early-career marketing and business development professional to help improve the customer experience and generate more completed jobs for our franchise locations.This role focuses on continuous improvement across the entire customer journey&mdash;from how leads are sourced and nurtured through appointment booking, quoting, follow-up, job completion, and future customer engagement.This position is intended to be an entry level postion that will include hands on training in the daily activities in varies parts of our business including the Connect Center so that deeply understand our customers, services, franchise locations, and sales process.As you grow into the position, you will work closely with the Connect Center Lead to identify customer experience gaps, improve processes, analyze results, and develop campaigns that generate more appointments and completed jobs.What You&rsquo;ll Do<ul><li>Learn the customer journey firsthand through Connect Center training, including calls, lead follow-up, and appointment booking</li><li>Develop a deep understanding of our business, customers, services, franchise markets, and sales process</li><li>Create and manage email, lead-nurture, reactivation, referral, and customer engagement campaigns</li><li>Work closely with the Connect Center Lead to improve the customer experience and team performance</li><li>Review lead, campaign, appointment, quote, conversion, and completed-job data to identify opportunities</li><li>Work with leadership to find gaps and missed opportunities throughout the customer journey</li><li>Develop creative ways to generate traction in local franchise markets</li><li>Test messaging, audiences, offers, workflows, and follow-up strategies</li><li>Improve scripts, CRM workflows, reporting, automation, and customer communications</li><li>Coordinate with outside marketing partners and evaluate campaign performance</li><li>Help build repeatable processes that improve lead conversion, customer satisfaction, and completed-job growth</li></ul>Who We&rsquo;re Looking ForYou may be a strong fit if you:<ul><li>Are ambitious, curious, analytical, and highly self-directed</li><li>Do not wait for someone else to identify every problem or assign every next step</li><li>Enjoy learning how a business works and finding ways to improve it</li><li>Can combine customer feedback, operational observations, and data to make decisions</li><li>Enjoy turning ideas into measurable campaigns and process improvements</li><li>Are comfortable working directly with customers while learning the business</li><li>Take ownership of goals with limited direction</li><li>Want to grow into a marketing, customer experience, or business development leadership role</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in marketing, business, communications, entrepreneurship, or a related field preferred</li><li>Internship, freelance, campus leadership, or personal marketing project experience is welcome</li><li>CRM or email marketing experience preferred; HubSpot experience is a plus</li><li>Strong writing, communication, organization, and analytical skills</li></ul>Why Join Preservan?<ul><li>Help improve the customer journey from lead generation through completed jobs</li><li>Work directly with company leadership and the Connect Center Lead</li><li>Gain experience across marketing, analytics, customer experience, sales, and operations</li><li>Directly influence appointment growth and franchisee success</li><li>Opportunity for advancement based on performance, initiative, and results</li></ul>Benefits<ul><li>Health insurance</li><li>Paid time off</li><li>Performance incentives</li><li>Career advancement opportunities</li></ul>Pay: $45,000.00 - $65,000.00 per yearWork Location: In person

Growth Marketing & Customer Experience Specialist

Huntington Bank

<div><h1 class="jobSectionHeader">Description
</h1>Summary:
As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career.
An Area Customer Experience Specialist is a financial concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. 
Duties &amp; Responsibilities:
<ul><li>Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
</li><li>Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
</li><li>Provide excellent customer service and effectively resolve customer issues.
</li><li>Educate customers on deposits, loans and provide support for any service or account maintenance issues
</li><li>Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
</li><li>Adhere to all operational, security, risk and regulatory policies and procedures.
</li><li>NMLS licensing available as part of career development
</li><li>Notary licensing preferred.
</li><li>Be dependable and adaptable traveling to multiple branch locations throughout the week
</li><li>Perform other duties as assigned.
</li></ul>Basic Qualifications:
<ul><li>High School Diploma or GED
</li>Minimum of 1 year customer service and branch banking experience. 
<li>
</li></ul>Preferred Qualifications:
<ul><li>Bachelor&rsquo;s degree
</li><li>Cash Handling
</li><li>Career minded individuals that want to join an organization where they can gain experience and build a career.
</li><li>Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
</li>Military service in administration, contracting, civil affairs or similar roles 
<li>
</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
No
Applications Accepted Through:
08/09/2026
Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.
Workplace Type:
Office
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Compensation Range:
$23.00-$24.00 Hourly
The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and education. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 
Huntington is an Equal Opportunity Employer. 
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Area Customer Experience Specialist - Lone Tree, CO area

Project Blue

We&rsquo;re looking for a proactive and technical customer-focused Customer Success &amp; Support Specialist to help our users succeed, stay engaged, and feel supported every step of the way. You MUST be knowledgeable within the GHL ecosystem (Hubspot is a plus) as our product works closely within it, You&rsquo;ll be the bridge between our team and our customers ensuring they have an exceptional experience from onboarding to long-term retention.You must need to have experience with CRM's such as HighLevel, Hubspot, and automation flow builder's such as Zapier as our product plug's into these system's. Having experience with AI systems and utilizing API's is a huge plus as our product has an APIThis is a hybrid role combining onboarding, support, documentation, customer feedback, and success strategy. Say &quot;hello bird&quot; in your intro message please. You should be tech-savvy, highly organized, and genuinely passionate about helping people get value from a product. sayKey Responsibilities<ul><li>Conduct onboarding calls and send tailored onboarding emails to new customers</li><li>Provide responsive and empathetic support via email, chat, and Slack</li><li>Host 30-day success check-ins to ensure customer satisfaction and product adoption</li><li>Lead or assist in live workshops and best practice training sessions</li><li>Proactively reach out for retention and testimonial calls</li><li>Compile and track customer feedback, pain points, and feature requests</li><li>Create and submit bug tickets in Linear based on user reports</li><li>Maintain and improve internal support documentation and the customer support library (Notion)</li><li>Help manage and promote the customer referral program</li><li>Prepare and deliver internal reports highlighting customer trends and opportunities</li><li>Collaborate with the product and engineering teams to relay customer insights</li></ul>Requirements<ul><li>2-3+ year of experience in a customer-facing support or success role</li><li>1+ year of experience building out customer success programs</li><li>Experience in related roles</li><li>Strong communication skills with a warm, professional tone</li><li>Basic understanding of CRM tools and general tech workflows</li><li>Highly organized and detail-oriented</li><li>Comfortable using tools like Notion, Slack, and Linear (or similar)</li><li>Ability to think critically, solve problems independently, and take initiative</li><li>Comfortable working in a fast-paced, remote team environment</li></ul>Nice to Have<ul><li>Technical Expertise</li><li>Previous exposure to SaaS or marketing tools</li><li>Workshop facilitation or webinar experience</li></ul>Note: At this time we are unable to sponsor visas. All applicants must be legally authorized to work in the United States without sponsorship.Pay: $5,500.00 - $6,500.00 per monthBenefits:<ul><li>Work from home</li></ul>Work Location: Remote

Customer Success Onboarding for Growing B2B SaaS Company (Technical with CRMs)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Retention Specialist (Retentions) you will be the voice of the company in customer interactions, responsible for pitching retention on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Act as the voice of the company in customer interactions.</li><li>Meet daily targets and maintain detailed records of customer interactions or sales.</li><li>Pitch reviews on multiple platforms and engage with customers or Utilize strategic retention techniques to transform inquires into opportunities for customers.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Time punctuality and problem-solving skills.</li><li>Attention to detail and ability to multitask.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li></ul>Job Type: Full-Time | PermanentExperience: At least a year of experience in similar capacitySalary: Up to PKR 130,000 per month | Tier base model | KPIs, Commission, Incentives along with several other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality Bonus, Weekday Allowance &amp; Birthday Allowance, Annual Leaves, Medical Insurance, etc.)Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs130,000.00 per monthExperience:<ul><li>Customer Service or Retention: 1 year (Required)</li></ul>Work Location: In person

Customer Service / Customer Retention Specialist (UK Based)

Four County Mental Health

<div>Onboarding Specialist &ndash; This position coordinates onboarding activities for agency employees, including planning, preparing, processing, and maintaining all required employment documentation. Ensures all pre-employment and onboarding requirements are completed in a timely manner while providing a positive and welcoming onboarding experience. Collaborates with hiring managers and internal departments to ensure a seamless transition for new employees and maintains accurate records to support compliance and audit requirements.
High School diploma or equivalent required. Preference will be given to experienced applicants, or those with a bachelor&rsquo;s degree in business or a related field.
Hourly position: starting wage is $18.70/hour.
Onboarding Specialist</div>

Onboarding Specialist

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