customer experience specialist

Technotask Business Solutions

How to Apply: Ready to elevate our customer experience? Whatsapp your resume on +91 9988672230We are hiring! Customer Experience Specialist (with Sales Background) | KSAAre you a customer champion who knows how to drive revenue? We are looking for a dynamic Customer Experience Specialist with a proven Sales background to join our team in Saudi Arabia (KSA). In this role, you will bridge the gap between relationship-building and business growth, ensuring our clients receive world-class service while identifying new expansion opportunities.Location: KSA (Saudi Arabia), fully remote.What You Will Do Own the Journey: Manage end-to-end customer onboarding, retention, and satisfaction. Drive Growth: Utilize your sales mindset to spot upselling and cross-selling opportunities naturally. Solve &amp; Support: Act as the primary point of contact for client inquiries, resolving issues with speed and empathy. Analyze Insights: Gather customer feedback to help improve our products and service delivery.What We Are Looking For Experience: 2-4 years in Customer Success, Account Management, or Sales. Market Knowledge: Deep understanding of the KSA market and local business culture. Language: Bilingual fluency in Arabic and English is highly preferred. Skills: Excellent negotiation, communication, and CRM tracking capabilities.Pay: ﷼2,500.00 - ﷼3,000.00 per monthWork Location: Remote

Customer Experience Specialist

Talent 360

<div>Customer Experience Specialist
This role is focused on enhancing customer satisfaction by delivering exceptional service and engaging with customers to understand and address their needs effectively.
Key Responsibilities:<ul><li>
Respond to customer inquiries through various channels promptly and professionally.</li><li>
Ensure customers have a positive experience by providing clear, accurate information and resolving issues efficiently.</li><li>
Collect and analyze customer feedback to share insights with the team for continuous improvement.</li><li>
Collaborate with cross-functional teams to address customer concerns and improve service delivery.</li><li>
Maintain accurate records of customer interactions and transactions.</li><li>
Identify trends in customer feedback and assist in developing strategies to enhance customer experience.</li><li>
Assist in training new team members on customer service best practices.</li></ul> 

Requirements 
<ul><li>
1-3 years of experience in a customer service or customer experience role.</li><li>
Excellent communication skills in English; additional language skills are a plus.</li><li>
Strong problem-solving skills and an empathetic approach to customer interactions.</li><li>
Ability to work collaboratively within a team-oriented environment.</li><li>
Proficiency with CRM software and standard office applications is mandatory.</li><li>
Strong organizational and multitasking abilities.</li><li>
Positive attitude and commitment to delivering exceptional customer service.</li></ul> 

Benefits 
Compensation &amp; Benefits:<ul><li><ul><li>
Competitive salary based on experience</li><li>
Medical insurance coverage</li><li>
Company-provided mobile phone and SIM card, and Laptop</li><li>
Opportunity to work with expanding FMCG brands across regional markets</li><li>
Dynamic and performance-driven work environment</li></ul></li></ul></div>

Quince

<div>
 
 ABOUT QUINCE
 
 
 
 Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
 
 
 Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
 
 
 <ul>
 <li>
 Customer First: We prioritize customer satisfaction in every decision.
 </li>
 <li>
 High Quality: True quality means premium materials and rigorous production standards you can feel good about.
 </li>
 <li>
 Essential Design: We focus on timeless, functional essentials instead of chasing trends.
 </li>
 <li>
 Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
 </li>
 <li>
 Social &amp; Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
 
 
 </li>
 </ul>
 Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
 
 
 
 OUR TEAM AND SUCCESS
 
 
 
 At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience &ndash; one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
 
 
 If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
 
 
 
 THE ROLE
 
 
 
 
 Customer Experience Specialist
 
 
 
 Be the human heartbeat behind Quince. You&rsquo;ll connect with customers across chat, email, phone, and social channels &mdash; delivering thoughtful service, timeless quality, and trust in every interaction.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
 </li>
 <li>
 Resolve issues with empathy, turning challenges into positive experiences.
 </li>
 <li>
 Navigate tools efficiently while keeping the human touch.
 </li>
 <li>
 Share insights and recurring patterns to help improve the experience.
 </li>
 <li>
 Become a product expert to guide customers authentically.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 CSAT &ge; 4.8/5
 </li>
 <li>
 First-Contact Resolution &ge; 80%
 </li>
 <li>
 QA Score &ge; 95%
 </li>
 <li>
 Meets SLAs (chat &le; 60s, email &le; 4h, phone ASA &le; 60s)
 </li>
 <li>
 Contributes at least one actionable improvement per month
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Digital Intelligence: Comfortable adopting new tools to enhance service.
 </li>
 <li>
 Empathy &amp; Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
 </li>
 <li>
 Ownership: Takes full responsibility for outcomes and anticipates customer needs.
 </li>
 <li>
 Adaptability: Thrives amid change while maintaining calm and consistency.
 
 
 </li>
 </ul>
 
 Growth Opportunities
 
 
 
 <ul>
 <li>
 Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
 </li>
 <li>
 Leadership Tracks: Senior Associate &rarr; Team Lead &rarr; CX Manager
 </li>
 <li>
 Enablement Tracks: Quality &amp; Training or Workforce Management
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Love Working Here
 
 
 
 <ul>
 <li>
 Impactful work shaping customer loyalty
 </li>
 <li>
 Culture of ownership and autonomy
 </li>
 <li>
 Continuous growth in a fast-paced, luxury-brand environment
 </li>
 <li>
 Beautiful products, transparent pricing, and happy customers
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 $23/hour with tenure based increases
 </li>
 <li>
 Up to $1,000/month performance bonus
 </li>
 <li>
 3-week paid training and onboarding
 </li>
 <li>
 Set schedule with guaranteed hours
 </li>
 <li>
 Medical, dental, vision, life, disability, 401(k), and more
 </li>
 <li>
 Referral bonuses of up to $1,000.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 High School diploma or GED
 </li>
 <li>
 Minimum 2 years of customer service experience
 </li>
 <li>
 Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
 </li>
 <li>
 Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
 
 
 </li>
 </ul>
 
 Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.
 
 
 
 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
 
 
 Pay Range: $23 USD - $23 USD
 
 
 
 WHY QUINCE?
 
 
 
 Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
 
 
 
 EQUAL OPPORTUNITY &amp; HIRING INTEGRITY
 
 
 
 Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
 
 
 Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
 
 
 
 Security Advisory: Beware of Frauds
 
 
 
 At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom&mdash;never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
</div>

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The Customer Experience Strategy &amp; Operations team at Snoonu is responsible for designing and implementing initiatives that enhance customer, rider, and merchant experiences across all touchpoints. We are relentless in improving operational excellence, customer outcomes, and scalable satisfaction.
 
 
 Our team collaborates closely with Product, Engineering, Operations, Support, and Business teams to make Snoonu the most trusted brand in the market. We don&rsquo;t just solve problems &mdash; we identify systemic gaps and build cross-functional solutions that drive measurable impact.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Own the Cancellations Problem End-to-End
 
 
 
 <ul>
 <li>
 Analyze cancellation trends across customers, riders, and merchants.
 </li>
 <li>
 Identify root causes using quantitative data and qualitative insights (VoC, support tickets, operational feedback).
 </li>
 <li>
 Segment cancellations by type, geography, vertical, time, and operational drivers.
 </li>
 <li>
 Quantify the business impact (revenue, customer churn, operational inefficiencies).
 
 
 </li>
 </ul>
 
 Build and Drive Cross-Functional Solutions
 
 
 
 <ul>
 <li>
 Develop structured action plans in partnership with Product, Engineering, Operations, and Support.
 </li>
 <li>
 Translate insights into clear problem statements and solution hypotheses.
 </li>
 <li>
 Define success metrics and track impact post-implementation.
 </li>
 <li>
 Drive accountability and follow-through across stakeholders.
 
 
 </li>
 </ul>
 
 Use Data to Drive Decisions
 
 
 
 <ul>
 <li>
 Leverage SQL, dashboards, and analytics tools to uncover patterns and trends.
 </li>
 <li>
 Design experiments (A/B tests, pilots) to validate hypotheses.
 </li>
 <li>
 Build reporting frameworks to monitor cancellation KPIs and early warning signals.
 
 
 </li>
 </ul>
 
 Improve Customer Journeys
 
 
 
 <ul>
 <li>
 Map cancellation-related journeys to identify friction points.
 </li>
 <li>
 Propose structural improvements in policies, product flows, communication, or operational processes.
 </li>
 <li>
 Partner with VoC initiatives to close feedback loops.
 
 
 </li>
 </ul>
 
 Contribute as a CX Generalist
 
 
 
 <ul>
 <li>
 Support other strategic CX initiatives such as churn reduction, retention programs, service quality improvements, and journey redesign.
 </li>
 <li>
 Contribute to building scalable frameworks, SOPs, and playbooks for future problem-solving.
 </li>
 <li>
 Adapt as priorities evolve &mdash; this role is designed to grow with the business.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in Customer Experience, Strategy, Operations, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments.
 </li>
 <li>
 Strong analytical skills &mdash; ability to structure ambiguous problems and break them down into actionable components.
 </li>
 <li>
 Hands-on experience working with data (SQL, Excel, BI tools).
 </li>
 <li>
 Demonstrated experience identifying root causes and driving cross-functional initiatives to resolution.
 </li>
 <li>
 Strong stakeholder management and communication skills.
 </li>
 <li>
 Comfort working in ambiguity and ownership-driven environments.
 </li>
 <li>
 A customer-first mindset with the ability to balance customer impact and business realities.
 </li>
 <li>
 A bias for action and strong follow-through.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 SQL proficiency
 </li>
 <li>
 Experience working in start up fast pace environment
 </li>
 <li>
 Experience in delivery, logistics, marketplace, or gig-economy environments.
 </li>
 <li>
 Exposure to churn analysis, retention strategy, or operational performance optimization.
 </li>
 <li>
 Experience running structured problem-solving frameworks (e.g., hypothesis-driven analysis, root cause analysis, experiment design).
 </li>
 <li>
 Familiarity with CX platforms (Zendesk, Salesforce, etc.) and customer journey analytics.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Lake State Cleaning

To complete the application, fill out this form: https://careers.hirebus.com/jobs/2cdeabc1-331e-4dbb-9fde-a60b451a7460Read This FirstNOTE: Do NOT apply for this position via Indeed. Read the ENTIRE ad and follow the instructions. If you don't follow these basic rules, your application will be ignored.First things first...Let&rsquo;s get real for a second. You&rsquo;ve read a million job ads. Most of them are boring, corporate nonsense written by soulless HR managers.This is not one of those ads. Let&rsquo;s get into it.Who We AreLake State Cleaning &mdash; Michigan&rsquo;s leading exterior cleaning company.What We DoWe help homeowners keep their houses looking amazing with power washing, gutter cleaning, and other services that make their neighbors jealous.How We Do ItWe&rsquo;ve built a killer reputation and a steady flow of warm inbound leads who actually want to talk to us. (No cold calling strangers who pretend they&rsquo;re in a tunnel just to hang up on you&mdash;hallelujah.)Why We Need YouWe want to keep growing. We need YOUR help to turn those interested homeowners into happy, lifelong customers.What You&rsquo;ll Be Doing<ul><li>Handling warm inbound leads &mdash; guiding homeowners to the right solution and closing the deal (mostly over the phone, sometimes from home, and occasionally in person at properties)</li><li>Scheduling &amp; administrative support &mdash; booking jobs, coordinating schedules, handling reschedules and confirmations, supporting invoicing and accounts receivable, maintaining accurate records, and ensuring smooth handoffs</li><li>Following up with past customers &mdash; reconnecting and driving repeat business</li><li>Building trust and making sales &mdash; one-call closes or follow-ups, whatever gets the job done</li><li>Occasional outbound re-engagement &mdash; no hardcore cold calling, just reconnecting with past customers</li><li>Having fun while making money &mdash; if you enjoy helping people and getting rewarded for effort, you&rsquo;ll thrive here</li></ul>What We Offer<ul><li>Base pay of $18&ndash;$22/hour (based on experience) + performance bonuses</li><li>Hybrid work setup &mdash; part remote, part in-office, plus occasional in-person estimates</li><li>Warm leads &mdash; no awkward cold calls</li><li>A proven sales system with full training and support</li><li>A team that actually cares and celebrates wins</li><li>Career growth into leadership or advanced sales roles</li><li>Performance-based earnings with no ceiling</li></ul>Who You Are<ul><li>Comfortable on the phone and able to connect with people</li><li>Strong listener who understands customer needs</li><li>Competitive but still a team player</li><li>Takes ownership of results &mdash; no blaming bad leads</li><li>Looking for a long-term opportunity with a growing company</li><li>Can handle light sarcasm and the occasional dad joke</li></ul>Benefits<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li><li>Work from home</li></ul>Compensation Package<ul><li>Bonus opportunities</li><li>Performance bonuses</li></ul>Schedule<ul><li>Monday to Friday</li><li>Evening shifts as needed</li><li>Weekends as needed</li></ul>Work LocationHybrid remote in Lake Orion, MI 48359How to ApplyIf this sounds like your kind of sales gig, apply here: https://careers.hirebus.com/jobs/2cdeabc1-331e-4dbb-9fde-a60b451a7460(P.S. If you read this whole job ad and smiled at least once, you&rsquo;re exactly who we&rsquo;re looking for.)Pay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: On the road

Sales & Customer Experience Specialist

EAI  DECORATION DESIGN AND FIT OUT LLC

We are looking for a Social Media Customer Experience Specialist to manage and enhance customer interactions across our social media platforms. In this role, you will respond to customer inquiries, resolve issues, and ensure a positive brand experience while maintaining our voice and values online.Key Responsibilities&middot; Monitor and respond to customer messages, comments, and mentions across social media platforms (e.g., Facebook, Instagram, X/Twitter, TikTok, LinkedIn)&middot; Provide timely, accurate, and professional customer support in line with company standards&middot; Escalate complex issues to appropriate internal teams (e.g., support, logistics, technical)&middot; Track and document customer interactions and feedback&middot; Identify trends in customer concerns and recommend improvements&middot; Collaborate with marketing and content teams to ensure consistent messaging&middot; Maintain brand tone and voice in all interactions&middot; Proactively engage with customers to build relationships and brand loyalty&middot; Assist in managing online reputation and handling negative feedback professionallyQualifications&middot; Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field (preferred)&middot; 1&ndash;3 years of experience in customer service, social media management, or a related role&middot; Strong written communication skills with attention to tone and detail&middot; Familiarity with major social media platforms and tools&middot; Ability to multitask and manage high volumes of interactions&middot; Problem-solving mindset with a customer-first attitude&middot; Experience with CRM or social media management tools is a plusKey Skills&middot; Customer service excellence&middot; Social media communication&middot; Conflict resolution&middot; Time management&middot; Adaptability and responsiveness&middot; Attention to detailPreferred Qualifications&middot; Experience in e-commerce or digital-first businesses&middot; Knowledge of social listening and analytics tools&middot; Multilingual abilities (a plus depending on region)Pleaae send your updated CV at : info@emirianpro.comAnd mention availability to join dates: Years of Experience: Salary Expectations:Job Types: Full-time, PermanentWork Location: In person

Social Media Customer Experience Specialist

U.S. Bank

<div>
 Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.
 
 
 At U.S. Bank, we&rsquo;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&mdash;all from Day One.
 
 
 
 Job Description
 
 
 
 Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
 
 
 Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs. Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
 
 
 June Classes start 06/01/2026 and 06/22/2026
 
 
 Work Schedule: Shifts are assigned between 8:00 a.m. and 1:30 p.m. local time.
 
 
 Shifts beginning at
 
 12:30 p.m. or later receive a 10% shift differential.
 
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training
 
 
 
 </li>
 </ul>
 
 Preferred Skills/Experience
 
 
 
 <ul>
 <li>
 Effective problem-solving and negotiation skills.
 </li>
 <li>
 Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
 </li>
 <li>
 Proven time management skills and ability to multitask.
 </li>
 <li>
 Experience interacting positively with unsatisfied customers.
 </li>
 <li>
 Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies.
 </li>
 <li>
 Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
 
 
 
 </li>
 </ul>
 This is a
 
 remote position
 
 with preference for candidates residing near the following hubs:
 
 
 <ul>
 <li>
 Cincinnati, OH
 </li>
 <li>
 Milwaukee, WI
 </li>
 <li>
 Fargo, ND
 </li>
 <li>
 Knoxville, TN
 </li>
 <li>
 Twin Cities, MN
 </li>
 <li>
 St. Louis, MO
 </li>
 <li>
 Owensboro, KY
 </li>
 <li>
 Atlanta, GA
 </li>
 <li>
 Charlotte, NC
 </li>
 <li>
 Oshkosh, WI
 </li>
 <li>
 Dallas, TX
 </li>
 <li>
 Phoenix/Tempe, AZ
 </li>
 <li>
 Portland, OR
 
 
 
 </li>
 </ul>
 
 Location expectations
 
 
 
 This role is designated as U.S. home-based remote.
 
 
 If there&rsquo;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
 
 
 
 Benefits:
 
 
 
 Our approach to benefits and total rewards considers our team members&rsquo; whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
 
 
 <ul>
 <li>
 Healthcare (medical, dental, vision)
 </li>
 <li>
 Basic term and optional term life insurance
 </li>
 <li>
 Short-term and long-term disability
 </li>
 <li>
 Pregnancy disability and parental leave
 </li>
 <li>
 401(k) and employer-funded retirement plan
 </li>
 <li>
 Paid vacation (from two to five weeks depending on salary grade and tenure)
 </li>
 <li>
 Up to 11 paid holiday opportunities
 </li>
 <li>
 Adoption assistance
 </li>
 <li>
 Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
 
 
 
 </li>
 </ul>
 Review our full benefits available by employment status here.
 
 
 U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
 
 
 
 E-Verify
 
 
 
 U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
 
 
 The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50
 
 
 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
 
 
 Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
 
 
 
 Posting may be closed earlier due to high volume of applicants.
 
</div>

Contact Center Customer Experience Specialist - 24hr

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Contact Center Customer Experience Specialist - 24hr