customer experience specialist

Sanofi

<div><h2 class="jobSectionHeader"><b>Purpose:</b></h2><h2 class="jobSectionHeader"><b>
To drive sales and market share of assigned Sanofi products in the designated area by conducting sales promotions in line with Company strategy, rules and local regulations.</b></h2><h2 class="jobSectionHeader"><b>
To achieve success, it is critical that the Customer experience specialist:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Orchestrate the customer centricity approach in the assigned territory.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Promote Sanofi products according to company rules and local regulations</b></h2></li><li><h2 class="jobSectionHeader"><b>
Conduct regular visits of pharmacies to monitor product availability and movement.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Introduction of New products.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Use sales techniques and operational tools in order to achieve sales objectives and constantly seek to upscale his/her capabilities in light of the agile new way of working.</b></h2></li></ul><p></p><h2 class="jobSectionHeader"><b>
KEY RESULTS / ACCOUNTABILITIES</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Main point of contact for product information, brand detailing &amp; messaging through multiple channels / follow up comm with HCPs / conduct physical &amp; virtual RTMs</b></h2></li><li><h2 class="jobSectionHeader"><b>
Dynamic customer profiling &amp; segmentation, digital habits, preferences and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy</b></h2></li><li><h2 class="jobSectionHeader"><b>
Hybrid Rep &amp; OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement</b></h2></li><li><h2 class="jobSectionHeader"><b>
Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel</b></h2></li><li><h2 class="jobSectionHeader"><b>
Identifying and establishing new business.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Details to achieve the success</b></h2></li><li><h2 class="jobSectionHeader"><b>
Update all the required information on doctor cards and list</b></h2></li><li><h2 class="jobSectionHeader"><b>
Communicate regularly with key opinion leaders, get market feedback and report any relevant information to commercial lead in line with company procedures and best practice.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system</b></h2></li><li><h2 class="jobSectionHeader"><b>
Implement territory coverage plan (No. of total calls, remote penetration &amp; plan adherence)</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Maintain Compliance</b></h2><h2 class="jobSectionHeader"><b>
Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company</b></h2><h2 class="jobSectionHeader"><b>
Ethical Leadership</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Health, Safety and Environment Responsibilities</b></h2><h2 class="jobSectionHeader"><b>
To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow HSE guidelines and take all necessary measures applicable to effectively implement the &lsquo;HSE action plan (PASS)&rsquo; in the work area and the activities.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow the company&rsquo;s road safety program.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Periodically check the car to ensure its road worthiness e.g. brakes, lights, indicators, tires etc. Also, ensure that the car is timely serviced and maintained as per the manufacturer&rsquo;s recommendation, and all the documents such as the driving license, car insurance etc. are always valid in condition.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
KEY WORKING RELATIONSHIPS</b></h2><h2 class="jobSectionHeader"><b>
INTERNAL</b></h2><h2 class="jobSectionHeader"><b>
Cross Functional Collaboration with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Commercial Lead</b></h2></li><li><h2 class="jobSectionHeader"><b>
Customer Centricity Lead</b></h2></li><li><h2 class="jobSectionHeader"><b>
Agile Coach</b></h2></li><li><h2 class="jobSectionHeader"><b>
Marketing</b></h2></li><li><h2 class="jobSectionHeader"><b>
Medical</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Occasional Contact with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Training</b></h2></li><li><h2 class="jobSectionHeader"><b>
IT</b></h2></li></ul><h2 class="jobSectionHeader"><b>
EXTERNAL</b></h2><h2 class="jobSectionHeader"><b>
Would be expected to be involved with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
HCPs</b></h2></li><li><h2 class="jobSectionHeader"><b>
Purchasers</b></h2></li></ul><h2 class="jobSectionHeader"><b>
SKILLS, EXPERIENCE &amp; KNOWLEDGE REQUIREMENTS</b></h2><h2 class="jobSectionHeader"><b>
Education Level:</b></h2><h2 class="jobSectionHeader"><b>
Bachelor degree in a Medical field (Medicine, Pharmacy)</b></h2><h2 class="jobSectionHeader"><b>
Skills:</b></h2><h2 class="jobSectionHeader"><b>
Communication skills</b></h2><p></p>
null</div>

Customer Experience Specialist

Tesla

<div><b>What to Expect</b><div><p>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</p></div><b><br>
What You'll Do</b><p></p><div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,</li><li>
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,</li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div><p></p><b><br>
What You'll Bring</b><p></p><div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,</li><li>
Ability to communicate information in an easy-to-understand manner,</li><li>
Proven track record of delivering excellent customer experiences,</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,</li><li>
Flexibility to work on weekends and evenings as required,</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy,</li><li>
GCC Driving license.</li></ul><p></p><p>
Join the mission, apply today.</p></div><br>
<p></p>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Customer Experience Specialist, Sales - Dammam

Paribu

<div>
 <p>
  <strong>
   <u>
    About Paribu
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
  <strong>
   culture, arts, sports,
  </strong>
  and
  <strong>
   education.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why join Paribu?
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Paribu works with
  <strong>
   curious, innovative,
  </strong>
  and
  <strong>
   impact-driven professionals
  </strong>
  who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
  <strong>
   technology, design, strategy, operations, or beyond
  </strong>
  , you will be part of a team shaping the future of finance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The impact you&rsquo;ll make
  </strong>
 </p>
 <p>
  At Paribu, every team member contributes to building a secure and seamless user experience. As a
  <strong>
   Customer Experience Associate Specialist (KYC)
  </strong>
  , you will play a key role in ensuring that our user verification processes are both compliant and user-friendly. You will be responsible for:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supporting users through video calls as part of the identity verification (KYC) process
  </li>
  <li>
   Ensuring that all verification procedures are aligned with internal policies and regulatory standards
  </li>
  <li>
   Delivering clear, respectful, and solution-oriented communication to maximize user satisfaction
  </li>
  <li>
   Identifying process inefficiencies and escalating them to the relevant internal teams
  </li>
  <li>
   Contributing to the overall efficiency and reliability of Paribu&rsquo;s customer operations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key competencies
  </strong>
 </p>
 <p>
  We value a commitment to service quality as much as technical experience. To thrive in this role, you should have:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   An associate or Bachelor&rsquo;s degree in any field is a must
  </li>
  <li>
   Preferably experienced in the call center, finance, or technology sectors
  </li>
  <li>
   Strong verbal communication skills and a clear, professional speaking manner in Turkish
  </li>
  <li>
   Excellent command of the Turkish language, with a strong focus on diction and clarity
  </li>
  <li>
   Proficiency in written and spoken English
  </li>
  <li>
   A responsible, detail-oriented, and solution-driven mindset
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional notes
  </strong>
 </p>
 <p>
  Preferably, you are comfortable with the following conditions:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Willingness and ability to work in a shift-based model, including a 6-day work week
  </li>
  <li>
   Availability to work from an on-site office environment
  </li>
  <li>
   Ability to start shortly after the hiring process is completed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The advantages of being at Paribu
  </strong>
 </p>
 <p>
  We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Meal allowance
   </strong>
   &ndash; Generous support with a flexible meal card.
  </li>
  <li>
   <strong>
    Private health insurance
   </strong>
   &ndash; Comprehensive coverage for employees, including
   <strong>
    spouses and children
   </strong>
   .
  </li>
  <li>
   <strong>
    Commuting support
   </strong>
   &ndash; Financial support for commuting based on your office route.
  </li>
  <li>
   <strong>
    S.O.S. leave (10 days)
   </strong>
   &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
  </li>
  <li>
   <strong>
    Birthday leave
   </strong>
   &ndash; One
   <strong>
    extra day off
   </strong>
   during your birthday month.
  </li>
  <li>
   <strong>
    Language learning support
   </strong>
   &ndash; Resources to enhance English communication skills.
  </li>
  <li>
   <strong>
    Personal development support
   </strong>
   &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
  </li>
  <li>
   <strong>
    Well-being &amp; health platform
   </strong>
   &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
  </li>
  <li>
   <strong>
    Relocation allowance
   </strong>
   &ndash;Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
  </li>
  <li>
   <strong>
    Top-tier work equipment
   </strong>
   &ndash; High-performance devices and all the essential tools you need to do your best work.
  </li>
  <li>
   <strong>
    Cultural events
   </strong>
   &ndash; Enjoy
   <strong>
    concerts, theater, cinema,
   </strong>
   and
   <strong>
    sports tickets
   </strong>
   through company-sponsored opportunities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The hiring journey
  </strong>
 </p>
 <p>
  From application to onboarding, here's a step-by-step look at your journey with Paribu.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Application:
  </strong>
  Submit your application online.
 </p>
 <p>
  <strong>
   2. Initial screening:
  </strong>
  People Team reviews your resume.
 </p>
 <p>
  <strong>
   3. Interview process:
  </strong>
  Meet with hiring managers and team members.
 </p>
 <p>
  <strong>
   4. Assessment tests / Case study:
  </strong>
  Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 </p>
 <p>
  <strong>
   5. Offer &amp; onboarding:
  </strong>
  If it&rsquo;s a great fit, you will be welcomed on board.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application process
  </strong>
 </p>
 <p>
  Should you have already applied, here are two essential facts about the process:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
  </li>
  <li>
   All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  In accordance with applicable data protection regulations, please note the following:
 </p>
 <p>
  <br/>
 </p>
 <p>
  I have been informed that my personal data is processed by Paribu Teknoloji A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Teknoloji A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 </p>
</div>


Customer Experience Associate Specialist (KYC)

Menzies Aviation

<div><p>The Onboarding Specialist will be responsible for assisting with various administrative functions and coordination on the onboarding process. The Onboarding Specialist will be responsible for driving the onboarding process and activities for all new hires.</p>
<p><b>
Job Responsibilities:</b></p>
<ul>
<li><b>Keep things running:</b> coordinate with new hires, Talent Acquisitions Specialist, HR Manager, and Hiring Managers to ensure a smooth on-boarding experience for our new hires.</li>
<li><b>Take the lead</b>: oversee all pre-employment activities for 30+ new hires <b>weekly.</b></li>
<li><b>Support the team</b>: streamline logistics associated with all aspects of onboarding.</li>
<li>The Onboarding Specialist will be responsible for on-boarding process once the offer is made from the recruiting team and ensure all SOP&rsquo;s are followed,</li>
<li>Monitor candidate onboarding tasks to ensure completion before or by due date.</li>
<li>Other duties as assigned by the Talent Acquisition Department.</li>
</ul>
<p><b>Job Requirements/Qualifications:</b></p>
<ul>
<li>Ability to be creative and resourceful in finding effective solutions to problems and situations</li>
<li>Ability to multi-task effectively combined with a strong sense of urgency</li>
<li>Ability to drive results</li>
<li>Reliability in following through with commitments and responsibilities</li>
<li>Minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.</li>
<li>Proficiency with the Microsoft Office suite, including Outlook and Excel.</li>
<li>Minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.</li>
</ul>
<p><b>Education:</b></p>
<ul>
<li>High School diploma or equivalent required.</li>
<li>Bachelor&rsquo;s degree preferred.</li></ul></div>

Onboarding Specialist

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally.
 <br/>
 <br/>
 The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
 <br/>
 <br/>
 Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
 <br/>
 <br/>
 <strong>
  The Core Functions Of The Senior ECR Specialist Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices
  </li>
  <li>
   Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
  </li>
  <li>
   Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
  </li>
  <li>
   Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
  </li>
  <li>
   Conduct data queries and general data analytics related to escalations the team is handling
  </li>
  <li>
   Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
  </li>
  <li>
   Effectively communicate with both internal and external customers by adjusting your communication style to your audience
  </li>
  <li>
   Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
  </li>
  <li>
   Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
  </li>
  <li>
   Successfully completes approved special projects as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in Arabic, English and German (spoken and written)
  </li>
  <li>
   Must be in good standing
  </li>
  <li>
   Experience with MS Office and CSC customer service tool set
  </li>
  <li>
   Bachelor's degree or 2 years Amazon Experience
  </li>
  <li>
   Experience interpreting and communicating analytics
  </li>
  <li>
   Experience communicating technical concepts to a non-technical audience
  </li>
  <li>
   Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
  </li>
  <li>
   Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
  </li>
  <li>
   Demonstrates flexibility in work hours based on scheduling needs and customer demands
  </li>
  <li>
   A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search &amp; Rescue.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience utilizing Heartbeat and Tableau
  </li>
  <li>
   Proficiency in other languages
  </li>
  <li>
   Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
  </li>
  <li>
   Knowledge of project management tools like SIM.
  </li>
  <li>
   HTML skills for creation of departmental and interdepartmental documentation and communication.
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Souq.com for E-Commerce LLC
 <br/>
 <br/>
 Job ID: A2788428
</div>


Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

JoVE

<div>
 <p>
  JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
  </li>
  <li>
   Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
  </li>
  <li>
   Delivering product awareness within new and ongoing customer Universities and Research Institutes.
  </li>
  <li>
   Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
  </li>
  <li>
   Provide customer feedback to sales, product, and marketing teams.
  </li>
  <li>
   Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
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    A master's degree or PhD in Life Science disciplines.
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   1-3 years of experience in customer facing roles is preferred.
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   Fluent communication skills in Arabic &amp; English.
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   Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
  </li>
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   Strong interpersonal skills with a passion for remote relationship-building.
  </li>
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   Possess excellent listening skills and attention to detail.
  </li>
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   Experience in networking using cold calling is preferred.
  </li>
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  <strong>
   Please share your resume in English.
  </strong>
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 </p>
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  <strong>
   Why Join JoVE?
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   You can expect compensation package competitively placed within the local market.
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   You will make a direct impact in accelerating science research and in improving student learning in science education.
  </li>
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   Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
  </li>
  <li>
   Our strong promotion from within culture draws a clear path to advance your career with us
  </li>
 </ul>
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 </p>
</div>


Customer Success Specialist, Life Sciences

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
We are Amazon&rsquo;s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device &amp; Alexa executive customer escalations globally.<br>
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The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.<br>
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Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.<br>
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Key job responsibilities<br>
The core functions of the Senior Customer Service Specialist include:<br>
<ul><li>Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer&rsquo;s trust in devices</li><li>Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format</li><li>Dive deep into customer problems, building the entire history of customer contacts, to determine root cause</li><li>Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer</li><li>Conduct data queries and general data analytics related to escalations the team is handling</li><li>Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations</li><li>Effectively communicate with both internal and external customers by adjusting your communication style to your audience</li><li>Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date</li><li>Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service</li><li>Successfully completes approved special projects as assigned</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Fluency in both Arabic and English (spoken and written)</li><li>Must be in good standing</li><li>Experience with MS Office and customer service tool set</li><li>Bachelor's degree or 2 years Amazon Experience</li><li>Experience interpreting and communicating analytics</li><li>Experience communicating technical concepts to a non-technical audience</li><li>Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment</li><li>Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders</li><li>Demonstrates flexibility in work hours based on scheduling needs and customer demands</li><li>A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search &amp; Rescue.</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><div>
Preferred Qualifications:<br>
<ul><li>Experience utilizing Heartbeat and Tableau</li><li>Proficiency in other languages</li><li>Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).</li><li>Knowledge of project management tools like SIM.</li><li>HTML skills for creation of departmental and interdepartmental documentation and communication.</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>

Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Relations

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