customer experience specialist

Sanofi

Purpose: To drive sales and market share of assigned Sanofi products in the designated area by conducting sales promotions in line with Company strategy, rules, and local regulations.To achieve success, it is critical that the Customer experience specialist:<ul><li>Orchestrate the customer centricity approach in the assigned territory.</li><li>Promote Sanofi products according to company rules and local regulations.</li><li>Conduct regular visits of pharmacies to monitor product availability and movement.</li><li>Introduction of New products.</li><li>Use sales techniques and operational tools in order to achieve sales objectives and constantly seek to upscale his/her capabilities in light of the agile new way of working.</li></ul>KEY RESULTS / ACCOUNTABILITIES<ul><li>Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs.</li><li>Dynamic customer profiling & segmentation, digital habits, preferences, and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers.</li><li>Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly, and annual targets in line with company strategy.</li><li>Hybrid Rep & OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement.</li><li>Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures.</li><li>Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel.</li><li>Identifying and establishing new business.</li><li>Update all the required information on doctor cards and list.</li><li>Communicate regularly with key opinion leaders, get market feedback, and report any relevant information to commercial lead in line with company procedures and best practice.</li><li>Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage, and reporting system.</li><li>Implement territory coverage plan (No. of total calls, remote penetration & plan adherence).</li></ul>Maintain ComplianceAbide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company.Health, Safety, and Environment ResponsibilitiesTo care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work.<ul><li>Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution-free work environment.</li><li>Follow HSE guidelines and take all necessary measures applicable to effectively implement the 'HSE action plan (PASS)' in the work area and the activities.</li><li>Follow HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle, etc.</li><li>Follow the company's road safety program.</li><li>Periodically check the car to ensure its road worthiness e.g., brakes, lights, indicators, tires, etc. Also, ensure that the car is timely serviced and maintained as per the manufacturer's recommendation, and all the documents such as the driving license, car insurance, etc. are always valid in condition.</li></ul>KEY WORKING RELATIONSHIPSINTERNAL<ul><li>Cross-Functional Collaboration with: Commercial Lead, Customer Centricity Lead, Agile Coach, Marketing, Medical.</li><li>Occasional Contact with: Training, IT.</li></ul>EXTERNAL<ul><li>Would be expected to be involved with: HCPs, Purchasers.</li></ul>SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTSEducation Level: Bachelor degree in a Medical field (Medicine, Pharmacy).Skills: Communication skills.Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, or gender identity.Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at

Customer Experience Specialist

EOTech

<div>POSITION DESCRIPTION
Position Title: Customer Experience Specialist Department: Marketing and Sales
Classification: Exempt Approved By: Human Resources
REPORTING RELATIONSHIPS
Position Reports To: Customer Service Manager
Positions Supervised: None
POSITION PURPOSE<div>
This position is responsible for coordinating pre- and post-sale customer service activities to support EOTECH&rsquo;s business, and is carried out in accordance with Company policy, and accepted standards of good practice. This individual will interact with customers on behalf of the company. They will provide information about products and services, respond to customer requests, process repairs, and carry out additional communications tasks thoughtfully, and professionally.
</div>ESSENTIAL FUNCTIONS AND BASIC DUTIES
<ul><li>Serve as customer service operator responding to customer calls, repair service inquiries, customer concerns and face-to-face interactions.</li><li>
Coordinate maintenance and repair information resulting in return authorizations, warranty, and non-warranty product troubleshooting.</li><li>
Perform administrative functions including, but not limited to, order input, mailings, and other clerical and administrative duties.</li><li>
Support marketing events, including the preparation, execution and follow up associated with tradeshows.</li><li>
Ensure customer issues are promptly and successfully solved by working with the appropriate departments.</li><li>
Support EOTECH&rsquo;s ISO 9001:2008 Quality system by following established procedures and work instructions.</li><li>
Accountable for achieving department performance targets.</li><li>
Perform job duties in a manner that maintains compliance with environmental, health and safety regulations, policies, and procedures.</li><li>
Responsible for performing job duties in a manner consistent with established EOTECH Ethics Standards.</li><li>
Must be organized, accurate, reliable, detail oriented and adaptable to change.</li><li>
Comfortable working self-sufficiently on assigned tasks and collectively as a part of a larger team.</li><li>
Perform other duties/projects as assigned by Supervisor or Manager.</li></ul>
<div>QUALIFICATIONS</div>
Education and Experience:<ul><li>
Minimum of three to five (3-5) years&rsquo; experience in a customer service or sales position with demonstrated ability to present product features and functionality.</li><li>
High School Diploma (BA/BS in Business preferred) or equivalent experience in a customer service role.</li><li>
Strong technical skills including but not limited to MS Outlook, Word, Excel, Ticketing and ERP systems.</li><li>
Strong ability to handle multiple priorities including managing face to face communications while also using telephone and email communication.</li><li>
Strong verbal and written communication skills.</li><li>
Strong problem-solving skills using appropriate judgment with a strong sense of ownership and accountability.</li><li>
Knowledge of and desire to learn and implement lean and process improvement initiatives.</li><li>
High sense of responsibility, quality, and ethics with a professional image and demeanor.</li><li>
Must possess a positive, can-do attitude.</li></ul>
<div>KNOWLEDGE / SKILLS / ABILITIES</div><ul><li>
Proven knowledge of how to sell products; product programs/pricing; company background; and promotional campaigns.</li><li>
Ability to explain technical terms to customers, recommend upgrades, and modifications when beneficial or necessary</li><li>
Experience in tradeshow preparation and/or representation, pre-sales telephone support, and support of sales and marketing activities.
</li><li>Intermediate experience with various firearms platforms and above average understanding of firearms and optics.</li><li>
History of projecting a professional demeanor when dealing with customers (internal and external).</li><li>
Provide exceptional customer service by portraying confidence, credibility, and ownership with a strong attention to detail.</li><li>
Proficiency in navigating and utilizing ERP (SAP) system.</li><li>
Proven excellent written and oral communication skills, and able to communicate with a consistent positive attitude.</li><li>
Ability to work independently with little supervision.</li><li>
Proven ability to deal with difficult /stressful situations and customers with tight deadlines.</li><li>
Working knowledge of computer software applications.</li><li>
Proven ability to manage multiple projects/tasks in a fast-paced environment.</li><li>
Proven ability to work in a strong team environment.</li></ul>
Reasoning Ability:
Ability to apply common sense understanding, follow detailed and uninvolved written or oral instructions. Ability to deal with problems involving concrete standardized situations.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is required to frequently stand, walk, and reach. The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, twist crouch, or crawl, and communicate with co-workers and guests.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 15 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Schedule:
Hybrid Schedule: 8:00 am &ndash; 5:00 pm, Monday through Thursday; 8:00 am &ndash; 4:00 pm every other Friday.
Travel Requirements:
5-10% US Domestic travel expected for this position</div>

Syngenta

<div>
 
 Company Description
 
 
 
 Syngenta Seeds is one of the world&rsquo;s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs. Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Syngenta Seeds is headquartered in the United States.
 
 
 
 Job Description
 
 
 
 Key responsibilities of role
 
 
 <ul>
 <li>
 Drives business performance by supporting the sales team with customer marketing and
 
 
 </li>
 </ul>
 demand generation activities. Leads execution of customer marketing-related activities in the
 
 
 Customer Relationship Management (CRM) tool.
 
 
 <ul>
 <li>
 Implements the annual marketing plan in close connection with the sales team, and within the
 
 
 </li>
 </ul>
 agreed Marketing budget, including campaign planning, advertising and promotion (A&amp;P)
 
 
 execution, marketing communication, product promotion materials, and digital marketing
 
 
 platform management.
 
 
 <ul>
 <li>
 Designs and delivers campaigns, including NPIs, in close cooperation with the sales teams and
 
 
 </li>
 </ul>
 Product Specialists through traditional and digital channels .
 
 
 <ul>
 <li>
 Organizes customer events (demo days, demonstration fields local exhibitions,digital /virtual
 
 
 </li>
 </ul>
 etc.)
 
 
 <ul>
 <li>
 Develops and delivers marketing support and communication materials in compliance with
 
 
 </li>
 </ul>
 company branding guidelines and principles, and as the interface with external agencies.
 
 
 Localizes and leverages regional campaign communication content.
 
 
 <ul>
 <li>
 Supports business performance improvement by providing data driven customer insights and
 
 
 </li>
 </ul>
 feedback also with the support of A.I
 
 
 <ul>
 <li>
 Provides supporting analytics to improve customer targeting for more effective campaign
 
 
 </li>
 </ul>
 planning ,design and execution
 
 
 <ul>
 <li>
 Manages the Syngenta Vegetable Seeds Country country website and develops/maintains
 
 
 </li>
 </ul>
 interaction with growers through social media, SEO, and messaging plantforms (e.g.
 
 
 Email/Whatsapp)
 
 
 <ul>
 <li>
 Coordinates with sales team to actively and appropriatly use the CRM tool in support of A&amp;P
 
 
 </li>
 </ul>
 and Customer Marketing campaigns, such as but not limited to adding customers to CRM
 
 
 campaigns, defining and managing lead capture and lead management/handoff processes,
 
 
 implementing lead capture strategy, and executing key-account marketing.
 
 
 <ul>
 <li>
 Support and guidance on Campaigns/Resources prioritization by crop/CU based on historical
 
 
 </li>
 </ul>
 outputs, learnings and ROI.
 
 
 <ul>
 <li>
 Manages assigned A&amp;P budget and promotional inventory within a CU/Crop throughout the year
 
 
 </li>
 </ul>
 aligned with strategic priorities defined by PS.
 
 
 <ul>
 <li>
 Works with Territory Product Specialists to communicate
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge, experience &amp; capabilities
 
 
 
 <ul>
 <li>
 Minimum bachelors degree
 </li>
 <li>
 Marketing experience: A strong background in marketing is essential, including experience in developing and executing successful marketing campaigns.
 </li>
 <li>
 Customer experience knowledge: Understanding of customer behavior, preferences, and expectations is crucial to creating effective campaigns that drive sales and enhance the experience of customers.
 </li>
 <li>
 Familiarity working within a Customer Relationship Management (CRM) system to manage leads, identify customers for a campaign, and manage data related to customer marketing and campaigns.
 </li>
 <li>
 Familiarity with tools such as CRM systems (Salesforce Sales Cloud), marketing automation (Salesforce Marketing Cloud), website CMS systems (Drupal), design templating software (Canva), asset management systems (Bynder), and related marketing analytics tools.
 </li>
 <li>
 Experience creating customer-facing marketing communication materials that are in line and compliant with a brand standards. Has demonstrated experience being the owner of customer facing materials in physical and digital media.
 </li>
 <li>
 Experience working with outside marketing support services such as design agencies, photographers, videographers, copywriters, and creative service teams. Managing their scope of work, providing feedback and review, and managing their compliance with our brand standards.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Data analysis skills: The ability to analyze customer data and identify trends and insights is important for developing targeted campaigns that resonate with customers.
 </li>
 <li>
 Communication skills: Excellent communication skills are necessary to collaborate with cross functional teams, communicate campaign objectives, and present campaign results to stakeholders.
 </li>
 <li>
 Project management skills: The ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines is essential for success in this role.
 </li>
 <li>
 Creative thinking: Developing innovative and creative campaign ideas that engage customers and differentiate the brand from competitors is important.
 </li>
 <li>
 Adaptability: The ability to adapt to changing customer needs and market trends is important for creating campaigns that remain relevant and effective over time.
 </li>
 <li>
 Digital Marketing: Experience developing integrated marketing campaigns that leverage digital marketing channels. Familiarized with working in the prevalent digital marketing channels used in their territory.
 </li>
 <li>
 MarComm &amp; Brand: Experience developing marketing communications and campaign materials in-line with the brand, localized and adapted to their market. Ensures compliance with brand standards and marketing communications standards (grammar, spelling, clarity, etc.) in all materials published in their market.
 </li>
 </ul>
</div>

Sopra Steria

Are you passionate about people and delivering exceptional service?Sopra Steria's Private Sector team is on the lookout for Customer Experience Specialists based near our Durham regional hub. You'll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12-month fixed-term contract with real potential for growth.If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you'll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November. We're proud to offer:<ul><li>Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)</li><li>Initial 4-week training (Full Time): Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing</li><li>Career progression opportunities</li><li>Flexible benefits tailored to your needs</li><li>Training and development to help you grow</li></ul>What you'll be doing:<ul><li>Handling incoming calls and identifying customer needs with empathy and accuracy</li><li>Resolving issues clearly and efficiently</li><li>Following compliance and regulatory guidelines</li><li>Managing complaints with professionalism</li></ul>What you'll bring:<ul><li>A strong customer focus and relationship-building mindset</li><li>Team spirit and a drive to contribute to a high-performing environment</li><li>Flexibility and adaptability in a changing landscape</li><li>Motivation for personal and professional growth</li></ul>If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time, Part-time, Fixed Term ContractLocation: DurhamSecurity Clearance Level: BPSSInternal Recruiter: Olly WalkerSalary: Up to £25,621Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about us?Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you passionate about people and delivering exceptional service?Sopra Steria's Private Sector team is on the lookout for Customer Experience Specialists based near our Glasgow regional hub. You'll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a 12-month fixed-term contract with real potential for growth.If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you'll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November. We're proud to offer:<ul><li>Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)</li><li>Initial 4-week training (Full Time): Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing</li><li>Career progression opportunities</li><li>Flexible benefits tailored to your needs</li><li>Training and development to help you grow</li></ul>What you'll be doing:<ul><li>Handling incoming calls and identifying customer needs with empathy and accuracy</li><li>Resolving issues clearly and efficiently</li><li>Following compliance and regulatory guidelines</li><li>Managing complaints with professionalism</li></ul>What you'll bring:<ul><li>A strong customer focus and relationship-building mindset</li><li>Team spirit and a drive to contribute to a high-performing environment</li><li>Flexibility and adaptability in a changing landscape</li><li>Motivation for personal and professional growth</li></ul>If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time, Part-time, Fixed Term ContractLocation: GlasgowSecurity Clearance Level: BPSSInternal Recruiter: Olly WalkerSalary: Up to £25,621Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about us?Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Tesla

<div>What to Expect<div>
At Tesla, our Customer Experience Specialist Gallery is at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our Galleries and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world&rsquo;s transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey. We&rsquo;ve created one of the most innovative products on the planet, and your role is to ensure their Tesla experience is just as groundbreaking.</div> 
What You'll Do<div><ul>
<li>Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome</li>
<li>Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase&mdash;building a complete and personalized customer profile.</li>
<li>Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests</li>
<li>Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle</li>
<li>Support pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers</li>
<li>Provide the highest level of customer service to all current and future owners</li>
<li>Perform additional tasks as assigned to meet business needs</li>
</ul></div> 
What You'll Bring<div><ul>
<li>1+ years of customer service and/or sales experience with proven track record to meet and exceed goals</li>
<li>Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives</li>
<li>Ability to understand and convey business issues and technical concepts</li>
<li>Strong sense of team mentality and reliability. Strong communication skills and attention to detail</li>
<li>Highly organized, attention to detail, excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
</li><li>Ability to work evening hours, weekends, and holidays in a retail environment</li>
<li>Valid driver's license required</li>
</ul></div> 
Compensation and Benefits<div>
Benefits</div><div>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
<ul><li>Aetna PPO and HSA plans &gt; 2 medical plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D, short-term and long-term disability insurance</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li> 
</ul></div> 
 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Customer Experience Specialist, Gallery

<div>What to Expect<div>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</div> 
What You'll Do<div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.</li><li>
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.</li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div> 
What You'll Bring<div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.</li><li>
Ability to communicate information in an easy-to-understand manner.</li><li>
Proven track record of delivering excellent customer experiences.</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Flexibility to work on weekends and evenings as required.</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy</li><li>
GCC Driving license</li></ul></div> 

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Customer Experience Specialist, Sales - Riyadh

Search 10000+ Customer experience specialist jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 customer experience specialist jobs NEAR_ME

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist, Gallery

Customer Experience Specialist, Sales - Riyadh