customer experience specialist

Hands of Hope Physical Therapy and Wellness

Join Our Team! Customer Care Specialist &ndash; Head Office, Egypt.Are you a people person who loves helping others? Do you thrive in a fast-paced, goal-driven environment? Hands of Hope Physical Therapy is hiring Customer Care Specialists at our Head Office in Egypt to be the friendly voice that supports our patients every day!What You&rsquo;ll Do:-Schedule and manage appointments with accuracy and care.-Follow up on voicemails and ensure no patient is left behind.-Support retention initiatives and daily operations.What We&rsquo;re Looking For:-Fluent in English with excellent communication skills.-1+ year in customer service, telesales, or related roles.-Willing to work U.S. business hours.Why Join Us:-Competitive salary + performance bonuses.-Career growth &amp; skill development.-Supportive, dynamic, and collaborative culture.Apply today and Make a difference with every call!Job Type: Full-timePay: E&pound;13,000.00 - E&pound;18,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in an onsite setting?</li><li>What are your salary expectations for this role?</li></ul>Language:<ul><li>English (Required)</li></ul>

Customer Care Specialist

Chalhoub Group

<div>On behalf of OTB, we are seeking highly motivated and experienced Fashion Consultants who will be responsible for leading our new Maison Margiela, store in Mall of the Emirates, Dubai.
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
What you'll be doing
As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.<ul><li>
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews</li><li>
Drive client relationships within an omni-channel approach</li><li>
Provide pre-buying feedback on products</li><li>
Drive eNPS through people experience initiatives and culture</li><li>
Ensure adherence to VM guidelines and Standard operating procedures (SOPs)</li><li>
Ensure click and collect are conducted within SLAs (Service-level agreement)</li><li>
Ensure customer data is properly captured in adherence to marketing team requirements</li><li>
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..</li><li>
Support with in-store marketing events and activations</li><li>
Keep abreast of all brand social media activities and campaigns</li><li>
Drive sell-throughs within the store</li><li>
Support in-store CX initiatives</li><li>
Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store</li></ul>
What you'll need to succeed<ul><li>
Strong English communication skills</li><li>
Strong Arabic/Russian communication skills</li><li>
Experience with luxury retail, CRM and personalized customer service</li></ul>
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Fashion Consultant - Maison Margiela, The Grove

Marketing Eye FZ LLC

Overall Job PurposeResponds promptly and professionally to all visitors and incoming telephone calls to provide an exceptional customer experience. Supports Sales teams to achieve their objectives.Key Responsibilities Develops Customer Relationships <ul><li>Builds effective relationships with customers, striving to meet and exceed their expectations</li><li>Follow-up with the lead to invite them to the showroom and records information provided</li><li>Communicates clearly, asking questions to find out what assistance and information customers require and records information provided</li><li>Ensures colleagues in Sales teams are provided with accurate customer details</li><li>Ensures all customer queries are dealt with in a professional and friendly manner</li><li>Ensures all telephone calls are dealt with according to Dealership standards and guidelines</li><li>Handles dissatisfied customers courteously, involving the relevant colleague or manager to achieve a resolution</li><li>Encourages visitors to browse the showroom and use the facilities available while they wait</li></ul>Introduces colleagues to meet the customer&rsquo;s needs <ul><li>Introduces relevant members of the team to the customer, ensuring that the colleague concerned is aware of the customer&rsquo;s requirements</li><li>Maintains contact with the customer throughout their visit to ensure satisfaction and acknowledges them when they leave</li><li>Monitors visitors outside the showroom (e.g. on the forecourt) and makes the relevant colleague aware so they can greet the customer</li></ul>Maintains the showroom environment<ul><li>Ensures the reception area is staffed and kept clean and tidy at all times in order to uphold Dealership standards</li><li>Maintains the showroom environment including customer waiting area (e.g. lighting, heating, music, TV screen and general tidiness and cleanliness) in accordance with dealer guidelines</li><li>Works with the management team to support promotions or events with changes to the showroom environment (e.g. changes to support themed promotions)</li></ul>Works as a full member of the Dealership team<ul><li>Works with colleagues across the Dealership to achieve team objectives</li><li>Works with colleagues across the Dealership to investigate and resolve customer complaints</li><li>Understands and follows Stellantis operational guidelines</li><li>Ensures opportunities for sales are followed up by the appropriate colleague</li><li>Contributes to local marketing activity defined by Sales teams</li><li>Maintains a professional manner and high standards of personal presentation at all times</li><li>Uses feedback to improve own skills and performance</li><li>Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards</li></ul>Key Success Criteria<ul><li>Customer satisfaction targets (e.g. NPS, mystery shop, upstream sales funnel)</li><li>Process delivery/compliance (e.g. telephone queries answered and resolved within the agreed number of rings)</li><li>Experience: Minimum of 1 year experience</li><li>Education: Bachelor&rsquo;s degree</li><li>Excellent knowledge of Microsoft Excel, PowerPoint and Word</li></ul>Note: Only Saudi nationals currently based in Saudi Arabia with experience in the automotive industry will be considered for this role.#CustomerExperience #CustomerFirst#ShowroomExperience #SalesSuppor #FrontDeskExcellence #ClientEngagement #TeamPlayer #ProfessionalService#LeadManagement #BrandAmbassadorJob Type: Full-time

Female Receptionist- Saudi

Nestlé

<div>Job Title: Nespresso Customer Support Associate 
Position Summary
Join a world leader in the food and beverage industry, where our passion for enhancing quality of life drives everything we do. In our collaborative environment, we are committed to fostering a healthier future for our consumers and communities.
As a Contact Center Associate, you will engage with consumers through various channels, including inbound and outbound calls, emails, WhatsApp, live chat, and social media. Your role is pivotal in delivering exceptional customer experiences.
A Day in the Life&hellip;
Customer Experience:<ul><li>
Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.</li><li>
Achieve high customer satisfaction by personalizing interactions and applying our brand&rsquo;s tone at every touchpoint.</li><li>
Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.</li><li>
Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.</li></ul>
Coffee Experience &amp; Expertise:<ul><li>
Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.</li><li>
Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.</li><li>
Inspire and guide customers in exploring personalized coffee options.</li></ul>
Sales Techniques:<ul><li>
Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.</li><li>
Skillfully navigate challenging conversations, offering valuable solutions and options.</li><li>
Identify customer needs and promote new products, enhancing the overall brand experience.</li></ul>
Operational Excellence:<ul><li>
Ensure compliance with quality and business standards in all interactions.</li><li>
Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.</li><li>
Maintain data integrity and provide back-office support as needed, aligning with compliance policies.</li></ul>
Are You a Fit?<ul><li>
Bachelor&rsquo;s degree in marketing, business studies, communications, or related fields.</li><li>
Proven customer service and sales expertise in B2C and/or B2B environments.</li><li>
Strong interpersonal and communication skills, both verbal and written, in English.</li><li>
Ability to multitask, prioritize effectively, and adapt to new digital trends.</li><li>
Attention to details and a passion for learning new skills and tools.</li></ul></div>

CRC Coffee Specialist

Al-Mansour Automotive

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The CE Operations Manager is responsible for end-to-end governance of customer experience performance across the Cadillac network. This includes ownership of CSI results, CRM governance, process audits, training administration, and call center operations, ensuring consistent, luxury-level customer engagement before, during, and after the customer journey.
 
 
 The role ensures that all customer follow-ups, outbound calls, and feedback collection are executed professionally, consistently, and in alignment with Cadillac brand standards, while driving continuous improvement across Sales and Aftersales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CSI &amp; Customer Experience Performance
 
 
 <ul>
 <li>
 Own and manage Customer Satisfaction Index (CSI) performance across Sales and Aftersales.
 </li>
 <li>
 Track action plans with Sales, Aftersales, and CRM teams to improve customer satisfaction and loyalty.
 </li>
 <li>
 Prepare CSI and CX performance reports on a regular basis.
 </li>
 </ul>
 
 
 Call Center Operations &amp; Customer Follow-Ups
 
 
 <ul>
 <li>
 Oversee call center operations related to customer follow-ups, service completion calls, appointment confirmations, and feedback collection.
 </li>
 <li>
 Audit call scripts, quality standards, escalation protocols, and follow-up timelines in line with luxury service expectations.
 </li>
 <li>
 Monitor call quality, productivity, and customer feedback outcomes.
 </li>
 <li>
 Ensure all customer interactions and follow-ups are accurately recorded in the CRM system.
 </li>
 <li>
 Analyze call center performance data to support CSI improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up and closure of customer issues raised through call center interactions.
 </li>
 </ul>
 
 
 CRM Governance &amp; Data Quality
 
 
 <ul>
 <li>
 Act as the CRM system owner from a governance and compliance perspective.
 </li>
 <li>
 Ensure accuracy, completeness, and integrity of customer data across all customer touchpoints.
 </li>
 <li>
 Monitor CRM usage and adherence by frontline teams and call center agents.
 </li>
 </ul>
 
 
 Process Audit &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Cadillac brand standards, internal SOPs, and customer journey guidelines.
 </li>
 <li>
 Identify process gaps and lead action plans with relevant departments.
 </li>
 </ul>
 
 
 Training Administration &amp; Capability Development
 
 
 <ul>
 <li>
 Manage training administration for CRM, call center, and customer experience-related programs.
 </li>
 <li>
 Identify training needs based on CSI results, audit findings, and call quality assessments.
 </li>
 <li>
 Coordinate delivery of customer experience, CRM, and call handling training.
 </li>
 <li>
 Maintain training records and certification tracking.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Management Support
 
 
 
 
 
 <ul>
 <li>
 Build dashboards covering CSI, CRM usage, call center performance, audit results, and training KPIs.
 </li>
 <li>
 Support network development and customer experience excellence initiatives.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business Administration, Management, or equivalent preferred).
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in CRM, Customer Experience, Call Center Operations, or Quality Management.
 </li>
 <li>
 Automotive, luxury retail, or premium hospitality experience strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical, reporting, and performance management skills
 </li>
 <li>
 Proven experience managing or overseeing call center operations
 </li>
 <li>
 Advanced CRM system knowledge
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 High attention to detail and strong governance mindset.
 </li>
 </ul>
 
 
</div>

Customer Experience Operations Manager

ALI BIN ALI

<div>
 
 
 
 OBJECTIVE/ PURPOSE OF THE JOB:
 
 
 
 This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ Quarterly and yearly forecasts, to direct all efforts to maximizing the profitably of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Act as a Brand Ambassador in delivering an excellent experience for our customers.
 </li>
 <li>
 Negotiates the terms of an agreement and closes sales as per Technogym standards.
 </li>
 <li>
 Records sales and order information into customer sales order system, Salesforce.
 </li>
 <li>
 Maintain good product knowledge.
 </li>
 <li>
 Maintains and develops current CRM database and accounts&nbsp;
 </li>
 <li>
 Provides professional customer experience to clients, aide &amp; advice the right products, ensure seamless organization of after sales service.
 </li>
 <li>
 Establishes and maintains customer relationships in order to grow profitable sales.
 </li>
 <li>
 Ensures the store standards (merchandising, service, displays) are in place prior to the trading hours.
 </li>
 <li>
 Introduces and demonstrates new products to the customers.
 </li>
 <li>
 Delivers the right solutions for the client usage such as product selection and layout and design of the client premises.
 </li>
 <li>
 Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.
 </li>
 <li>
 Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)
 </li>
 <li>
 Reports on customer feedback to the management.
 </li>
 <li>
 Adheres to professional business etiquette and meets professional responsibilities.
 </li>
 <li>
 Implementation of marketing activities at store level to increase visibility etc.
 </li>
 <li>
 Liaises with the technical team and shared services to ensure a seamless experience to the customers.
 </li>
 <li>
 Exceed all behavioral requirements adhering to the dress code and appearance guidelines
 </li>
 </ul>
</div>

Client Advisor

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

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