customer experience specialist

Inteliqo

<div>
 
 
 About the Company
 
 
 
 We are seeking an experienced, motivated and customer-focused Senior Customer Experience Specialist to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.
 
 
 
 
 
 
 About the Role
 
 
 
 The Customer Experience Specialist will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Identify and assess customers' needs to achieve satisfaction.
 </li>
 <li>
 Provide accurate, valid, and complete information to customers using appropriate methods and tools.
 </li>
 <li>
 Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame.
 </li>
 <li>
 Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
 </li>
 <li>
 Document interactions and maintain accurate records in the customer service database.
 </li>
 <li>
 Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
 </li>
 <li>
 Gather feedback from customers and share insights with the management team to improve service quality.
 </li>
 <li>
 Participate in training and development programs to enhance customer service skills and product knowledge.
 </li>
 <li>
 Meet or exceed individual and team performance targets and KPIs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent; a degree in a relevant field is a plus.
 </li>
 <li>
 Proven experience in a customer service role or similar position.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
 </li>
 <li>
 Proficiency in using customer service software and CRMS
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
 </li>
 <li>
 A friendly and positive attitude with a passion for helping others.
 </li>
 <li>
 Flexibility to work varying shifts, including evenings and weekends, as needed.
 </li>
 <li>
 At least 3+ year of experience working in the international campaigns.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Problem-solving abilities
 </li>
 <li>
 Proficiency in customer service software
 </li>
 <li>
 Ability to multitask and manage time effectively
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a customer service/success/support role
 </li>
 <li>
 Knowledge of CRMs
 </li>
 </ul>
 
 
 
 
 
 Work hours
 
 
 
 EST timings (Night) (On-site)
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to diversity and inclusiveness in our hiring practices.
 
 
 
 
 
 
 How to Apply
 
 
 
 If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume.
 
</div>

Customer Experience Specialist

Fashion Nova

<div>ABOUT US

Fashion Nova is the world&rsquo;s leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.
Founder CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online &ndash; powered by an innovative, social media-first marketing strategy.
Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!

The brand&rsquo;s name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner

ABOUT THE ROLE

Under direct supervision, the Customer Experience Specialist provides support and assistance to a global customer base across a variety of platforms, including email, phone, chat, web submission, and social media. As a Specialist in this new era of customer service, your role goes beyond traditional support; you will actively utilize an extensive stack of digital tools, engage in reviewing and training AI models, and handle complex interactions such as escalated complaints and public reviews. You will use the digital tools available to review the customer&rsquo;s account, order history, and specific details to determine the root cause, both to assist in resolving the customer&rsquo;s issue and to identify potential fraud. You will work with the Customer Care Team to improve the customer&rsquo;s journey, while working to maintain positive relationships between departments and servicing the needs of the customer. You must be an effective communicator and a multitasking guru. Primary responsibilities include claims processing, agent account inquiries, escalated calls, and other ad-hoc tasks as needed. The work location of this position will be at our distribution center located in Santa Fe Springs, California.
As the first step in our interview process, you will be asked to complete a typing proficiency test.

RESPONSIBILITIES
<ul>
<li>Consistently provide quick, thorough, and meaningful interactions to customers through a variety of platforms including email, phone, chat, web submission, and social media.</li>
<li>Utilize a wide array of systems, software, and platforms as needed to complete complex tasks (e.g., Salesforce, Shopify, HighJump, and emerging AI/CRM tools).</li>
<li>Review and evaluate AI-generated customer responses for accuracy, tone, and brand alignment; providing feedback to assist in improving our customer experience and communicate issues, trends, and improvement opportunities to leadership.</li>
<li>Assist with the onboarding and training of new team members on customer care protocols, digital systems, and standard operating procedures</li>
<li>Execute targeted outbound calls to proactively resolve customer friction, gather feedback, follow up on complex escalations, and identify natural opportunities for upselling and cross-selling.</li>
<li>Monitor and handle public reviews, offering feedback, responding constructively, and resolving escalated complaints as needed.</li>
<li>Assist customers to resolve their issues, including but not limited to: credits, refunds, returns, order problems, missing/damaged items, shipping/tracking, claims, inventory, and sizing.</li>
<li>Respond to complex situations, assuring a high level of service.</li>
<li>Handle daily communications between transport companies and internal teams to ensure successful claim processing for lost parcels.</li>
<li>Resolve higher-tier level issues that are escalated from other agents or automated workflows.</li>
<li>Communicate and assist with our internal teams to reach the best solution for new issues and/or problems that arise.
</li><li>Assist the warehouse teams with locating and supplying missing customer information requests.</li>
<li>Collaborate with team members to achieve departmental goals while maintaining accountability for individual performance metrics (e.g., Average Handle Time, First Contact Resolution, Customer Satisfaction).</li>
<li>Role responsibilities may evolve. Specialists are expected to maintain a flexible approach and assist with cross-functional tasks as required.</li>
<li>Complete special projects as requested by the management team and adapt to changing operational priorities.</li>
</ul>
EDUCATION EXPERIENCE REQUIREMENTS
<ul>
<li>Minimum one (1) year of previous customer service, contact center, e-commerce, or retail experience.</li>
<li>High School Diploma or equivalent.
</li></ul>KNOWLEDGE SKILL REQUIREMENTS
<ul>
<li>Prior service experience communicating via calls, emails, and chats is a must.</li>
<li>Highly technologically adept: comfortable learning and navigating an array of modern SAAS tools.</li>
<li>Exceptional attention to detail and quality control.</li>
<li>Ability to time manage, organize, prioritize, and reorder workload in a dynamic environment.</li>
<li>Customer centric attitude with stellar quality attributes in tone/demeanor/critical thinking.</li>
<li>Familiarity with contact center metrics, scorecards, and KPIs.</li>
<li>Flexible thinker, capable of creating, adapting and customizing responses in an omnichannel environment.</li>
<li>Typing WPM: 45 or above.</li>
</ul>
WORKING CONDITIONS 

The working conditions described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is primarily an on-site position. Employees are expected to perform their duties in-office during scheduled shifts. Remote work may be assigned on a limited basis based on business needs. All real-time customer interactions, including inbound/outbound calls and chat, must be performed on-site. Incumbents in this position work under typical office conditions, and the noise level is usually quiet to moderate

PHYSICAL REQUIREMENTS
<ul><li>Able to reach and extend both arms to full length without restrictions.</li>
<li>Able to type on a keyboard consistently throughout the day.</li>
<li>Able to work with both hands without restrictions.</li>
<li>Able to sit or stand for long periods (8-12 hours) without restrictions.</li>
<li>Ability to ascend and descend staircases without restrictions.</li>
</ul>
DISCLAIMER

This position description is not designed to cover or contain a comprehensive or exhaustive listing of activities, duties, or responsibilities that are required of the employee for this position. Similarly, the listed activities, duties, or responsibilities may change at any time with or without notice. Employees are expected to regularly review their position descriptions and ensure that they are executing the essential functions at a level that meets or exceeds the expected performance outcomes.

BENEFITS
<ul>
<li>New State-of-the-art HQ located in Beverly Hills</li>
<li>Formalized career paths for continued professional growth</li>
<li>Comprehensive health insurance across Medical, Dental and Vision</li>
<li>401k match, with immediate vesting upon eligibility</li>
<li>Weekly catered lunches fully-stock kitchen pantry!</li>
<li>Opportunities to travel for trade shows and vendor meetings</li>
<li>Summer Fridays Early Departure</li>
<li>Team bonding events and programs</li>
<li>Attractive employee discounts!</li>
</ul>
Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.</div>

<div>ABOUT US

Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.

Founder &amp; CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online &ndash; powered by an innovative, social media-first marketing strategy.

Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!

The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner

ABOUT THE ROLE

Under direct supervision, the Customer Experience Specialist provides support and assistance to a global customer base across a variety of platforms, including email, phone, chat, web submission, and social media. As a Specialist in this new era of customer service, your role goes beyond traditional support; you will actively utilize an extensive stack of digital tools, engage in reviewing and training AI models, and handle complex interactions such as escalated complaints and public reviews. You will use the digital tools available to review the customer's account, order history, and specific details to determine the root cause, both to assist in resolving the customer's issue and to identify potential fraud. You will work with the Customer Care Team to improve the customer's journey, while working to maintain positive relationships between departments and servicing the needs of the customer. You must be an effective communicator and a multitasking guru. Primary responsibilities include claims processing, agent account inquiries, escalated calls, and other ad-hoc tasks as needed. The work location of this position will be at our distribution center located in Santa Fe Springs, California.

As the first step in our interview process, you will be asked to complete a typing proficiency test.

RESPONSIBILITIES
<ul>
<li>Consistently provide quick, thorough, and meaningful interactions to customers through a variety of platforms including email, phone, chat, web submission, and social media.</li>
<li>Utilize a wide array of systems, software, and platforms as needed to complete complex tasks (e.g., Salesforce, Shopify, HighJump, and emerging AI/CRM tools).</li>
<li>Review and evaluate AI-generated customer responses for accuracy, tone, and brand alignment; providing feedback to assist in improving our customer experience and communicate issues, trends, and improvement opportunities to leadership.</li>
<li>Assist with the onboarding and training of new team members on customer care protocols, digital systems, and standard operating procedures</li>
<li>Execute targeted outbound calls to proactively resolve customer friction, gather feedback, follow up on complex escalations, and identify natural opportunities for upselling and cross-selling.</li>
<li>Monitor and handle public reviews, offering feedback, responding constructively, and resolving escalated complaints as needed.</li>
<li>Assist customers to resolve their issues, including but not limited to: credits, refunds, returns, order problems, missing/damaged items, shipping/tracking, claims, inventory, and sizing.</li>
<li>Respond to complex situations, assuring a high level of service.</li>
<li>Handle daily communications between transport companies and internal teams to ensure successful claim processing for lost parcels.</li>
<li>Resolve higher-tier level issues that are escalated from other agents or automated workflows.</li>
<li>Communicate and assist with our internal teams to reach the best solution for new issues and/or problems that arise.</li>
<li>Assist the warehouse teams with locating and supplying missing customer information requests.</li>
<li>Collaborate with team members to achieve departmental goals while maintaining accountability for individual performance metrics (e.g., Average Handle Time, First Contact Resolution, Customer Satisfaction).</li>
<li>Role responsibilities may evolve. Specialists are expected to maintain a flexible approach and assist with cross-functional tasks as required.</li>
<li>Complete special projects as requested by the management team and adapt to changing operational priorities.</li>
</ul>
EDUCATION &amp; EXPERIENCE REQUIREMENTS
<ul>
<li>Minimum one (1) year of previous customer service, contact center, e-commerce, or retail experience.</li>
<li>High School Diploma or equivalent.</li>
</ul>
KNOWLEDGE &amp; SKILL REQUIREMENTS
<ul>
<li>Prior service experience communicating via calls, emails, and chats is a must.</li>
<li>Highly technologically adept: comfortable learning and navigating an array of modern SAAS tools.</li>
<li>Exceptional attention to detail and quality control.</li>
<li>Ability to time manage, organize, prioritize, and reorder workload in a dynamic environment.</li>
<li>Customer centric attitude with stellar quality attributes in tone/demeanor/critical thinking.</li>
<li>Familiarity with contact center metrics, scorecards, and KPIs.</li>
<li>Flexible thinker, capable of creating, adapting and customizing responses in an omnichannel environment.</li>
<li>Typing WPM: 45 or above.</li>
</ul>
WORKING CONDITIONS 

The working conditions described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is primarily an on-site position. Employees are expected to perform their duties in-office during scheduled shifts. Remote work may be assigned on a limited basis based on business needs. All real-time customer interactions, including inbound/outbound calls and chat, must be performed on-site. Incumbents in this position work under typical office conditions, and the noise level is usually quiet to moderate

PHYSICAL REQUIREMENTS
<ul>
<li>Able to reach and extend both arms to full length without restrictions.</li>
<li>Able to type on a keyboard consistently throughout the day.</li>
<li>Able to work with both hands without restrictions.</li>
<li>Able to sit or stand for long periods (8-12 hours) without restrictions.</li>
<li>Ability to ascend and descend staircases without restrictions.</li>
</ul>
DISCLAIMER

This position description is not designed to cover or contain a comprehensive or exhaustive listing of activities, duties, or responsibilities that are required of the employee for this position. Similarly, the listed activities, duties, or responsibilities may change at any time with or without notice. Employees are expected to regularly review their position descriptions and ensure that they are executing the essential functions at a level that meets or exceeds the expected performance outcomes.

BENEFITS
<ul>
<li>New State-of-the-art HQ located in Beverly Hills</li>
<li>Formalized career paths for continued professional growth</li>
<li>Comprehensive health insurance across Medical, Dental and Vision</li>
<li>401k match, with immediate vesting upon eligibility</li>
<li>Weekly catered lunches &amp; fully-stock kitchen pantry!</li>
<li>Opportunities to travel for trade shows and vendor meetings</li>
<li>Summer Fridays Early Departure</li>
<li>Team bonding events and programs</li>
<li>Attractive employee discounts!</li>
</ul>
Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.<div>
NOTICE AT COLLECTION</div></div>

Bobbie

<div>
 
 About Bobbie
 
 
 
 Bobbie is creating a parenting culture of confidence, not comparison. And it starts with how we choose to feed our babies. We crafted our European style infant formula with purposefully sourced, organic ingredients to give parents a product they are proud to feed their babies, direct to their doorstep. Bobbie is proud to be the only US formula that is designed to meet both FDA and EU standards.
 
 
 Although 83% of parents turn to formula in the first year of their baby&rsquo;s life, this is the silent majority that is often shamed for not being able to exclusively breastfeed. Co-founded by two moms and created by a team of mom scientists, nutritionists, pediatricians, and lactation consultants, the Bobbie team knows first hand that there is no one size fits all for feeding. With Bobbie, we hope you can Bottle Boldly.
 
 
 
 The Role
 
 
 
 We're looking for a Customer Experience Specialist who doesn't see the inbox as a queue - they see it as a room full of parents who need support, reassurance, and someone genuinely in their corner.
 
 
 This is not a transactional role. You won't be moving tickets from open to closed. You'll be building trust, one conversation at a time, with families in some of their most tender and high-stakes moments. You care about accuracy and warmth in equal measure. You notice the details others scroll past. And you're always thinking about how a single interaction can deepen the relationship between a parent and the brand.
 
 
 At the same time, you understand that caring deeply and operating efficiently aren't in conflict - they're the job. You bring thoughtfulness to every response and the discipline to move with purpose, manage your time well, and keep up with a real volume of people who need you.
 
 
 The right person here knows that moving with purpose and pausing when a parent needs more aren't opposites - they're the same skill. The inbox will be full, but it should never feel like a conveyor belt.
 
 
 
 What You Will Accomplish
 
 
 
 <ul>
 <li>
 Respond to customer inquiries across channels with compassion, accuracy, and care - treating every message as a conversation, not a case number
 </li>
 <li>
 Support parents navigating feeding decisions, product questions, subscriptions, and order concerns with both expertise and empathy
 </li>
 <li>
 Recognize the nuances in every interaction - knowing when to troubleshoot, when to reassure, and when a moment calls for something more than a resolution
 </li>
 <li>
 Manage your workload with focus and consistency, maintaining high quality without sacrificing pace
 </li>
 <li>
 Look for opportunities to surprise and delight: the unexpected follow-up, the thoughtful note, the small gesture that makes someone feel truly seen
 </li>
 <li>
 Act as a bridge between customers and the broader team - surfacing patterns, flagging feedback, and helping us get better because of what you're hearing
 </li>
 <li>
 Be a living ambassador for Bobbie's mission, bringing warmth and conviction to every single touchpoint
 
 
 </li>
 </ul>
 
 What We Would Like You To Have
 
 
 
 <ul>
 <li>
 Experience in customer-facing roles where relationships - not just resolutions - were the measure of success
 </li>
 <li>
 Exceptional written communication: clear, warm, human, and free of corporate distance
 </li>
 <li>
 High emotional intelligence and genuine curiosity about the people you're talking to
 </li>
 <li>
 Strong attention to detail alongside the ability to hold the big picture at the same time
 </li>
 <li>
 Proven ability to manage volume without losing quality - you're efficient because you're organized, not because you're cutting corners
 </li>
 <li>
 Deep alignment with Bobbie's mission
 </li>
 <li>
 Comfort with ambiguity and the judgment to know when to escalate vs. when to own it
 </li>
 <li>
 Familiarity with CX platforms and comfort communicating across different channels, including social
 </li>
 <li>
 Availability to work 5 days/week, with at least one weekend day
 
 
 </li>
 </ul>
 
 You&rsquo;re Inspired By Our Core Values
 
 
 
 <ul>
 <li>
 Be Radical - We are change makers, rule breakers and stigma shakers. We are unapologetically bold and use our megaphone for good.
 </li>
 <li>
 Nurture the Tension - Parenthood is full of healthy tension, and so is building a company. We embrace the unknowns, practice humility and are a culture of learners.
 </li>
 <li>
 Deliver Ounce by Ounce - Our customers have entrusted us to feed their babies. We lose sleep over the details, so they don&rsquo;t have to.
 </li>
 <li>
 Don&rsquo;t Assume - We embrace our unique perspectives, withhold judgment, and find beauty in the paths that brought us all to Bobbie. Our strength is celebrating each other and our collective voice.
 
 
 </li>
 </ul>
 
 Compensation And Benefits
 
 
 
 
 Compensation
 
 
 
 Our salaries are based on paying competitively for our size and industry. For fully remote roles, we have a single salary target per role that is differentiated based on geographic location (Group A, B, or C).
 
 
 Group A (SF/Bay Area, Seattle, NYC): $30/hr
 
 
 Group B (Los Angeles, Chicago, Austin, Denver, Boston, Washington DC, San Diego, Philadelphia, Portland, Sacramento): $27/hr
 
 
 Group C (Albany, Atlanta, Baltimore, Baton Rouge, Birmingham, Charleston, Charlotte, Cincinnati, Cleveland, Dallas/Fort Worth, Detroit, Houston, Indianapolis, Las Vegas, Miami, Milwaukee, Nashville, New Orleans, Omaha, Orlando, Phoenix, Pittsburgh, Research Triangle, Salt Lake City, St. Louis, Tampa, Twin Cities): $25/hr
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive stock options
 </li>
 <li>
 401k with employer match
 </li>
 <li>
 Employee medical, dental, and vision insurance 100% covered by Bobbie, with options to add dependents through a subsidized pre-tax deduction
 </li>
 <li>
 US-based remote work model
 </li>
 <li>
 Flexible Time Off Policy (including Summer Fridays; half days on Fridays Memorial Day through Labor Day)
 </li>
 <li>
 16 paid company holidays, plus an end of year holiday shut down
 </li>
 <li>
 16 weeks of paid parental leave with the option to take an additional 8 months unpaid
 </li>
 <li>
 One year subscription to Bobbie or Baby's Only
 </li>
 <li>
 $75 monthly internet stipend
 </li>
 <li>
 Co-working space reimbursement
 
 
 </li>
 </ul>
 At Bobbie, we are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives.
 
 
 Bobbie is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.
 
 
 Bobbie Personnel Privacy Policy and Notice at Collection
</div>

Huntington Bank

<div><h1 class="jobSectionHeader">Description</h1>
Summary:
As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career.
An Area Customer Experience Specialist is a financial concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. 
Duties &amp; Responsibilities:
<ul><li>Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
</li><li>Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
</li><li>Provide excellent customer service and effectively resolve customer issues.
</li><li>Educate customers on deposits, loans and provide support for any service or account maintenance issues
</li><li>Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
</li><li>Adhere to all operational, security, risk and regulatory policies and procedures.
</li><li>NMLS licensing available as part of career development
</li><li>Notary licensing preferred.
</li><li>Be dependable and adaptable traveling to multiple branch locations throughout the week
</li><li>Perform other duties as assigned.
</li></ul>Basic Qualifications:
<ul><li>High School Diploma or GED</li><li>
Minimum of 1 year customer service and branch banking experience.</li></ul> 
Preferred Qualifications:
<ul><li>Bachelor&rsquo;s degree
</li><li>Cash Handling
</li><li>Career minded individuals that want to join an organization where they can gain experience and build a career.
</li><li>Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
</li><li>Military service in administration, contracting, civil affairs or similar roles</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Area Customer Experience Specialist

Clean Life

Job description:To effectively monitor and enhance the customer experience by collecting feedback, measuring satisfaction levels, tracking key CX metrics, and analyzing customer touchpoints throughout the entire customer journey. The role ensures continuous improvement initiatives that strengthen customer loyalty and align with overall business objectives.Key Responsibilities<ul><li>Identify customer journey touchpoints and analyze their current performance, recommending improvement opportunities.</li><li>Collect, track, and analyze customer feedback, and provide actionable insights to internal stakeholders.</li><li>Measure and monitor key customer experience metrics, including Net Promoter Score (NPS), customer satisfaction (CSAT), and other relevant KPIs.</li><li>Conduct customer interviews, surveys, and feedback analysis, and prepare data-driven reports.</li><li>Collaborate with internal teams (Customer Service, Operations, Sales, Marketing, Product, and Technology) to identify gaps and improvement opportunities.</li><li>Escalate operational issues (e.g., billing, installation, pre/post-sales processes) to ensure a seamless customer experience.</li><li>Align customer experience strategies with marketing objectives and overall business goals.</li><li>Work closely with product and technology teams to enhance digital customer journeys (website, self-service platforms, mobile applications).</li><li>Design and implement customer retention programs to reduce churn and strengthen long-term engagement.</li><li>Monitor service performance metrics such as response time, resolution rate, and customer satisfaction scores.</li><li>Analyze internal performance data to identify trends impacting customer experience.</li><li>Track market trends and competitor strategies to maintain a competitive CX advantage.</li><li>Prepare weekly, monthly, and annual performance reports for stakeholders.</li><li>Lead cross-functional projects aimed at improving the overall customer journey.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>5&ndash;7 years of experience in Customer Experience, Customer Service, or Operations.</li><li>Strong analytical skills with experience in feedback analysis and process improvement.</li><li>Proficiency in CX tools, CRM systems, and customer support platforms.</li><li>Experience in the service industry or e-commerce is preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a fast-paced environment and deliver measurable results.</li></ul>موقع العمل: بشكل شخصي

Tesla

<div>What to Expect<div>
At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world&rsquo;s transition to sustainable energy to life.
In this role, you will guide customers through every step of their Tesla journey&mdash;from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We&rsquo;ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.</div> 
What You'll Do<div><ul><li>
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome</li><li>
Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase&mdash;building a complete and personalized customer profile</li><li>
Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests</li><li>
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle</li><li>
Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers</li><li>
Provide the highest level of customer service to all current and future owners</li><li>
Perform additional tasks as assigned to meet business needs</li></ul></div> 

What You'll Bring<div><ul><li>
1+ years of customer service and/or sales experience with proven track record to meet and exceed goals</li><li>
Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives</li><li>
Ability to understand and convey business issues and technical concepts</li><li>
Strong sense of team mentality and reliability</li><li>
Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
</li><li>Ability to work evening hours, weekends, and holidays in a retail environment</li><li>
Valid driver&rsquo;s license required</li><li>
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment</li><li>
For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license</li></ul></div> 

Compensation and Benefits<div>
Benefits</div><div>
As a part-time Tesla employee, you will be eligible for:
<ul><li>401(k) with employer match</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time</li>
<li>Tesla Babies program</li>
<li>Back-up childcare and parenting support resources</li>
<li>Pet Insurance</li> 
</ul></div> 
 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

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