customer experience specialist

iSchool

<div>About iSchool
iSchool is a leading EdTech company helping students develop future-ready technology skills. We're looking for a Customer Excellence Specialist who is passionate about creating a smooth and enjoyable customer experience through our website and chatbot.
Job Summary
As a Customer Excellence Specialist, you'll be responsible for making sure our website chatbot is working smoothly and providing customers with the right information. You'll regularly test chatbot conversations, identify areas for improvement, and work with different teams to make the customer journey as simple and effective as possible.
If you enjoy solving problems, analyzing customer behavior, and improving digital experiences, we'd love to hear from you.
Responsibilities<ul><li>
Monitor the chatbot and make sure it is working properly every day.
</li><li>Test chatbot conversations and fix any issues or broken flows.
</li><li>Update chatbot responses and FAQs to keep information accurate and up to date.
</li><li>Analyze customer interactions to identify common questions and improvement opportunities.
</li><li>Work closely with the Product, Marketing, and Customer Support teams to improve the chatbot experience.
</li><li>Track chatbot performance and customer feedback to recommend improvements.
</li><li>Ensure customers can easily reach a support agent when needed.
</li><li>Document chatbot workflows and any updates or changes.
</li><li>Help improve the overall customer journey across our website.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Business, Marketing, Operations, or a related field.
</li><li>2+ years of experience in Customer Experience, Customer Excellence, Operations, Quality, or a similar role.
</li><li>Strong analytical and problem-solving skills.
</li><li>Excellent communication skills in English.
</li><li>Comfortable working with data and reports.
</li><li>High attention to detail.
</li><li>Experience with chatbots, customer support tools, or knowledge bases is a plus.</li></ul> 

Benefits 
<ul><li><ul><li>
Compatible Salary.</li><li>
Incentives and Bonuses.</li><li>
Medical Insurance.</li><li>
Learning &amp; Development Opportunities.</li></ul></li></ul></div>

Customer Experience Specialist

Liberty Hardware

<div>At Liberty Hardware, part of Delta Faucet Company, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role
The Customer Experience Specialist I helps Delta Faucet customers by providing answers to product questions, troubleshooting installation and service problems, processing warranty applications, and assisting customers in finding suitable solutions. This role collaborates with consumers, contractors, and installers with an emphasis on Delta Shower Doors and Enclosures.
This role suits someone who enjoys assisting others, remains professional in a lively setting, takes ownership for customer issues, and is eager to learn technical product details. The ideal candidate is curious, reliable, and passionate about providing excellent customer experience in every interaction. This position offers a hybrid schedule with three days onsite and two days remote.
Responsibilities:<ul><li>
Provide timely, professional, and accurate support for Delta Faucet products, installation, troubleshooting, warranty, and service questions.</li><li>
Support customers through phone, email, chat, and other online support channels.</li><li>
Ask the right questions to understand the customer&rsquo;s issue and provide a clear, complete solution, with a goal of First Call resolution.</li><li>
Handle dissatisfied customers with compassion, perseverance, integrity, and ownership.</li><li>
Research product concerns and work with internal teams when needed to resolve customer issues.</li><li>
Document customer interactions accurately in Salesforce CRM and other company systems.</li><li>
Process warranty claims, replacement orders, and service requests according to company policies.</li><li>
Continue learning Delta Faucet products, installation processes, troubleshooting steps, and warranty procedures.</li><li>
Support team goals, training, continuous improvement, and a positive team environment.</li></ul>
Education &amp; Experience:
Required<ul><li>
High School Graduate or GED, with equivalent experience considered.</li><li>
Minimum of 5 years of call center, customer service, contact center, customer experience, or related experience.</li><li>
Experience using CRM platforms and customer service systems such as Genesys or SAP</li><li>
Strong written and verbal communication skills.</li><li>
Ability to handle multiple tasks, prioritize effectively, and operate in a fast-paced setting.</li><li>
Ability to learn and apply technical product knowledge.</li><li>
Experience supporting plumbing, building products, home improvement, installation-related products, construction materials, or similar technical product categories.</li></ul>
Preferred<ul><li>
Associate degree or Bachelor&rsquo;s Degree or equivalent experience.</li><li>
Genesys, SAP and Salesforce CRM experience is a plus.</li><li>
Working knowledge of construction, remodeling, hand or power tools, plumbing fundamentals, product installation, troubleshooting, or reading technical documentation.</li><li>
Experience supporting warranty or claims processes.</li><li>
Bi-Lingual (Spanish)</li></ul><h2 class="jobSectionHeader">
Company: Liberty Hardware</h2>
Shift 1 (United States of America)
Full time
Hiring Range: $18.05 - $28.33 USD
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Liberty Hardware (the &ldquo;Company&rdquo;) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English &amp; Spanish 
E-verify Right to Work Poster: English, Spanish</div>

Customer Experience Specialist I

Team Travel Source

REPORTS TO: Team Experience Director HOURS: Full-time position LOCATION: Louisville, KY (Middletown) General Job Overview: The primary job of the Team Experience Specialist is to work directly with each team who has, is or will be attending our partners events. The Team Experience Specialist sets up their housing block for each event they are attending and works with the Account Managers and Hotel Relations Specialists to make sure that each step of the housing process is moving along smoothly. The Team Experience Specialist is an integral part in making sure the event producer, the hotel(s) and team are all taken care of and receiving excellent customer service. Duties and Responsibilities: Handle all incoming team related correspondence (phones, texts (TE Assigned), emails, and chats). Thoroughly explain any policies and procedures that are listed Follow up with guests in a timely manner for those things that will require additional attention Maintain a detailed database with entries showing all communications that require trackable notes (ex: Notes in EventPipe for block modifications) Work directly with teams to present and finalize options and fulfill their housing needs for each event and provide guidance on any housing requirements. Reply to incoming digital communications (text and emails) in a timely manner. Handle any texts that are assigned to the TE team (tagged with appropriate colors by BoB) Handle all incoming emails that are assigned in the &ldquo;TES&rdquo; folders of ALL BoB inboxes; guests should receive a response within 24-48 hours. When that is not possible, relaying that to Manager/Director for assistance Collaborate with Team Experience Admins for high volume events, resolving needs lists and communicating requests between guests and TE Admin. Travel to conferences, training sessions, client meetings, site visits and events as needed. Other miscellaneous duties as needed (ex: Extended hour call shifts for premier events). Required Skills/Traits: Ability to manage challenging situations, respond promptly to client needs, answers all client requests in a timely manner and develop solutions to real-time problems. Strength in multi-tasking &ndash; Must be able to handle multiple partners, projects and tasks at once. Detailed orientated &ndash; Requires proper tracking, note taking and reporting. Strong organizational skills required. Deadline driven &ndash; Must meet all deadlines and goals. Good communication skills &ndash; Must be a good communicator. The job requires consistent written and oral communication with Account Managers &amp; Hotel Relations Specialists to keep them fully aware of event pickup and to alert them to problems in a timely manner. Must be customer service orientated. Must be a self-starter/independent worker. Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company&rsquo;s efforts to succeed as a whole. This job will require a non-compete agreement to be signed as a condition of employment. Abilities and Experiences: Experience with Microsoft Word and Excel. Degree in Hospitality, Business or Sport Management is preferred but not required. Salary and benefits commensurate to education and experience. This position is in-office only. Office location is 12910 Shelbyville Road, Louisville, KY 40243. Remote positions are not available at this time.

Team Experience Specialist

Inspire Health Medical Group

<div>Description:

JOB PURPOSE: The customer care specialist is responsible for ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer complaints, issues, and general inquiries. Identification, validation and assignment of patient medical insurance for healthcare claims.
JOB FUNCTIONS:<ul><li>
Provide exceptional customer service and support to patients and providers</li><li>
Assist patients with understanding their statements and resolution of billing issues</li><li>
Establish payment arrangements and process payments over the phone and in person</li><li>
Identify and gather new insurance information, which includes screening for charity, answering patient&rsquo;s questions, and resolving any of the patient&rsquo;s account issues</li><li>
Accurate verification of all insurance eligibility through payer portals, and entry of new or updated insurance information for all patient accounts</li><li>
Analyze patient insurance(s), identifies the correct insurance plan, and documents the correct insurance order</li><li>
Responsible for ensuring billed charges are allowable per payer policies</li><li>
Initiates outreach to patients to validate incomplete insurance information</li><li>
Demonstrate full understanding of EOBs to ensure accurate patient communication</li><li>
Work task queue assignment within the practice management system</li><li>
Handle inbound and outbound customer service calls regarding billing inquiries</li><li>
Responsible for validating referrals and authorizations for procedures and services, as required</li><li>
Retrieve required patient demographics and other data from all facilities for input into the practice management system</li><li>
Maneuver between software systems</li><li>
Review and distribute incoming correspondence</li><li>
Maintain accurate records of customer interactions and transactions</li><li>
Document clear, concise, and complete follow-up notes in system for each account worked</li><li>
Partner with other billing and practice site staff to resolve complex matters</li><li>
Assist in the development and ongoing assessment of policies and procedures</li><li>
Meet department standards for both production and quality</li><li>
Immediately identify and communicate problems to team members and management</li><li>
Attend monthly meetings to keep abreast of policy changes and billing department issues</li><li>
Other duties as assigned</li></ul>
Requirements:

Education:<ul><li>
High school diploma or equivalent, with additional specialized training</li></ul>
Experience:<ul><li>
Minimum four (4) years of customer service experience using a computerized accounts receivable system in a medical or hospital setting performing billing functions</li><li>
Minimum two (2) years of experience utilizing insurance payer portals</li><li>
Experience in handling confidential data, patient demographic information</li></ul>
PERFORMANCE REQUIREMENTS:
Knowledge:<ul><li>
Knowledge of common insurance plans (i.e. HMO, PPO, Medicare, Medi-Cal)</li><li>
Basic Microsoft Excel and Word knowledge</li><li>
Knowledge of medical insurance and authorization process</li><li>
Basic CPT-4 and ICD-10 knowledge preferred</li></ul>
Skills:<ul><li>
Bilingual in Spanish required</li><li>
Excellent organization and time management skills</li><li>
Strong verbal and written communication skills</li><li>
Attention to detail and ability to handle sensitive information</li></ul>
Abilities:<ul><li>
Ability to remain focused and productive each day as tasks may be repetitive</li><li>
Ability to effectively work and communicate with coworkers, patients, and outside agencies</li><li>
Ability to present oneself in a courteous and professional manner at all times</li><li>
Ability to prioritize multiple tasks in a busy work environment</li><li>
Ability to work independently as well as in a team-based environment</li></ul>
Physical Requirements:<ul><li>
Involves sitting approximately 80 percent of the day, walking or standing the remainder. Some bending, stooping, and lifting up to 25 pounds.</li></ul>
Equipment Operated:<ul><li>
Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.</li></ul>
Work Environment:<ul><li>
Position in a well-lit, well-ventilated office environment. Frequent contact with a variety of people.</li></ul>
Safety:<ul><li>
All employees are responsible for complying with safe and healthful work practices as outlined in the Company&rsquo;s Employee Safety and Injury and Illness Prevention Program and policies and procedures specific to their department needs.</li></ul></div>

Customer Care Specialist

CarMax

<div>6043 - Rochester - 3600 West Henrietta Rd, Rochester, New York, 14623
CarMax, the way your career should be! 
Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you&rsquo;ll support customers through every step of their journey&mdash;whether buying, selling, or servicing vehicles&mdash;while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you&rsquo;ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Why CarMax?

At CarMax, we are the nation&rsquo;s largest retailer of used cars with stores from coast to coast, and we are still growing. We&rsquo;re rethinking the way people buy cars &ndash; and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you&rsquo;re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities
<ul>
<li>Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.</li>
<li>Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.</li>
<li>Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.</li>
<li>Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.</li>
<li>Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.</li>
<li>Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.</li>
<li>Follow CarMax Environmental, Health and Safety (EH&amp;S) requirements and maintain a clean and orderly work area.</li>
</ul>
Required Qualifications
<ul>
<li>Strong communication skills with confidence in representing CarMax and its products.</li>
<li>Ability to build lasting relationships and create win-win solutions for customers.</li>
<li>Demonstrated integrity, respect, and teamwork in a fast-paced environment.</li>
<li>Skilled in balancing customer needs with business goals and following processes accurately.</li>
<li>Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.</li>
<li>High School Diploma or equivalent and a valid driver&rsquo;s license.</li>
<li>Ability to lift up to 25 lbs and accurately read and transcribe data.</li>
</ul>
Preferred Qualifications
<ul>
<li>Sales or customer service experience in retail or similar environments.</li>
<li>Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).</li>
</ul>
About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation&rsquo;s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For&reg; and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change&mdash;sparking ideas, overcoming challenges, and shaping what&rsquo;s next. Join us in creating a better future&ndash; for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.<div><div><div><div><div><div><div>
The hourly rate for this position is:</div></div></div></div></div></div></div>
$19.00 - $28.50
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:<ul><li>
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
</li><li>For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
</li></ul>Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</div>

Customer Specialist, Full Time

Brex

<div><div>Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</div>
Customer Experience at Brex

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision &mdash; helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you'll thrive.

What you'll do

As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way. 
 
Where you'll work

This role will be fully remote and based in Salt Lake City. There will be some in-person training required in our Salt Lake City office.

Responsibilities
<ul>
<li>Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat</li>
<li>Become an expert in Brex's suite of products, and leverage your expertise solve complex issues</li>
<li>Compose thoughtful, personalized responses for a variety of customer requests</li>
<li>Triage incoming requests and spot trends in customer issues to flag for the rest of the team</li>
<li>Provide customer feedback to internal teams to improve our product and support experience</li>
<li>Make active contributions to help achieve team goals and successes</li>
<li>Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation</li>
</ul>
Requirements
<ul>
<li>This role is required to be located within the greater Salt Lake City area</li>
<li>Flexibility to work within the Support team's hours of Operation (8am - 5pm PT, weekdays and weekends)</li>
<li>Passionate about customer support and about the role it plays in making a customer-centric team successful</li>
<li>Ability to communicate technical problems in a clear and tactful way</li>
<li>Strong verbal and written communication skills</li>
<li>Empathy, diplomacy, tact, and poise under pressure when working through customer issues</li>
<li>Comfort with and enthusiasm for using AI tools in a customer support environment</li>
</ul>
Bonus points
<ul>
<li>Bachelor's degree</li>
<li>FinTech experience</li>
<li>Prior experience in a customer-facing role, ideally in a support function</li>
<li>Experience with AI-powered customer service tools</li>
<li>Currently hold or have recently held a Series 7 and/or 63 securities license</li>
<li>Willingness to work overtime</li>
</ul>
 Compensation

The expected pay range for this role is $21.00 USD - $23-00 USD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.<div>
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.</div></div>

Support Specialist I

Ancora Home Health & Hospice

<div>COMPENSATION: $24-$27/hr DOE
STATUS: Full-Time, W2 employee
SCHEDULE: M-F 8am to 5pm
LOCATION: Anchorage, AK<h3 class="jobSectionHeader">
The Mission</h3><div>
Employee EngagementIT Support Specialist, you'll keep Ancora's day-to-day tech running smoothly while helping employees feel heard, supported, and set up for success. This entry-level, onsite role exists to remove friction-so clinicians and teams can focus on care. 
 
Key responsibilities include: 
<ul><li>Maintain and support company software; troubleshoot access issues and data swipes</li><li>Set up EMR access for new hires; configure Microsoft Office logins and provide basic training</li><li>Coordinate fleet operations for company vehicles</li><li>Assist with Employee Engagement activities such as quarterly activities, annual outings, monthly meetings, and general employee experience efforts</li></ul></div><div> 
Required skills/experience: 
<ul><li>Tech-savvy with a service-first mindset</li><li>Strong customer service and communication</li><li>EMR experience is a plus</li></ul> 
If you're ready to solve real problems fast and make a visible impact, apply today.</div>
Your Rewards
We back your momentum with benefits that protect your health, your future, and your time: Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Competitive Salary; Paid Time Off; and the Aegis Experience Program.
Your Daily Pulse
Based onsite in our Wasilla office, you'll keep the day running smoothly for teams across the organization. You might begin by reviewing technology requests-resetting access, helping new teammates get fully connected, and making everyday tools feel simple and stress-free. Throughout the day, you'll coordinate vehicle availability and address fleet needs before they slow anyone down. You'll also help build an engaging workplace by planning team outings, supporting quarterly award ceremonies, and organizing and facilitating annual events. Each day ends with a well-managed queue and the rewarding sense that your work has helped the entire operation move forward.</div>

Employee Experience Specialist

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