customer experience specialist

Sitters Child Care Services

<p>Make a Difference in the Lives of Families Every Day</p><p>At Sitters Child Care Services, we believe that exceptional customer experiences create lasting relationships. Every interaction with a family is an opportunity to build trust, provide support, and make a positive impact.</p><p>We are looking for a passionate, energetic, and customer-focused Customer Experience Specialist who thrives on helping people, solving challenges, and delivering outstanding service. If you enjoy building relationships, creating memorable customer experiences, and working in a fast-paced environment where no two days are the same, we would love to meet you.</p><p>This is more than a customer service role&mdash;it's an opportunity to become a trusted advisor to families and play a key role in their journey with Sitters Child Care Services.</p><p>Why Join Us?</p><p>✨ Be part of a growing and respected childcare services company.</p><p>✨ Work in a supportive, collaborative, and professional environment.</p><p>✨ Develop your career in customer experience, client relations, and service excellence.</p><p>✨ Receive ongoing training and development opportunities.</p><p>✨ Make a meaningful difference in supporting children and families across the UAE.</p><p>✨ Join a team that values professionalism, innovation, accountability, and customer satisfaction.</p><p>Your Impact</p><p>As our Customer Experience Specialist, you will be the first impression of our company and the trusted point of contact for our clients.</p><p>You will:</p><p>&middot; Create exceptional customer experiences through every interaction.</p><p>&middot; Support families with service inquiries, bookings, and ongoing care arrangements.</p><p>&middot; Build strong and lasting relationships with clients.</p><p>&middot; Help convert inquiries into successful service bookings.</p><p>&middot; Coordinate appointments and schedules efficiently.</p><p>&middot; Resolve customer concerns with professionalism and empathy.</p><p>&middot; Identify opportunities to improve customer satisfaction and service delivery.</p><p>&middot; Work closely with multiple departments to ensure a seamless client experience.</p><p>Key Responsibilities</p><p>Customer Experience Excellence</p><p>&middot; Deliver outstanding service through phone, email, WhatsApp, and digital communication channels.</p><p>&middot; Ensure every customer interaction is handled with professionalism, empathy, and care.</p><p>&middot; Act as a trusted advisor by understanding customer needs and recommending suitable solutions.</p><p>&middot; Maintain high customer satisfaction and service quality standards.</p><p>Client Relationship Management</p><p>&middot; Build strong relationships with prospective and existing clients.</p><p>&middot; Follow up with customers to ensure a positive service experience.</p><p>&middot; Support customer retention through proactive communication and engagement.</p><p>Service Coordination &amp; Scheduling</p><p>&middot; Manage bookings, appointments, and service requests accurately.</p><p>&middot; Coordinate with internal teams to ensure timely and efficient service delivery.</p><p>&middot; Monitor ongoing customer requests and ensure successful completion.</p><p>Lead Conversion &amp; Business Support</p><p>&middot; Respond to new inquiries promptly and professionally.</p><p>&middot; Support business growth by converting customer inquiries into confirmed bookings.</p><p>&middot; Identify opportunities to introduce additional services based on customer needs.</p><p>Problem Resolution</p><p>&middot; Handle customer concerns and complaints confidently and professionally.</p><p>&middot; Take ownership of issues and ensure they are resolved effectively.</p><p>&middot; Escalate complex matters when required while maintaining customer confidence.</p><p>Qualifications &amp; Experience</p><p>Essential Requirements</p><p>✔ Bachelor's Degree in any field.</p><p>✔ Minimum 2 years of customer service, customer experience, client relations, or customer support experience in the UAE.</p><p>✔ Experience using appointment booking, scheduling, or CRM systems.</p><p>✔ Excellent communication skills in English, both written and verbal.</p><p>✔ Strong organizational and multitasking abilities.</p><p>✔ Professional, confident, and customer-focused attitude.</p><p>✔ Ability to work under pressure and manage multiple priorities.</p><p>✔ Immediate availability or short notice period preferred.</p><p>Preferred Experience</p><p>⭐ Childcare, healthcare, hospitality, education, or service industry experience.</p><p>⭐ Experience handling customer complaints and service recovery.</p><p>⭐ CRM and customer relationship management experience.</p><p>⭐ Arabic language skills are an advantage.</p><p>What Makes You Successful in This Role?</p><p>You are:</p><p>&middot; Passionate about delivering exceptional customer experiences.</p><p>&middot; A strong communicator who builds trust easily.</p><p>&middot; Solution-oriented and calm under pressure.</p><p>&middot; Detail-oriented and highly organized.</p><p>&middot; Proactive, positive, and eager to learn.</p><p>&middot; Motivated to exceed customer expectations and contribute to business growth.</p><p>Why Candidates Love This Opportunity</p><p>&middot; Opportunity to work with one of the UAE's trusted childcare service providers.</p><p>&middot; Career growth and development opportunities.</p><p>&middot; Professional and supportive workplace culture.</p><p>&middot; Ongoing training and coaching.</p><p>&middot; Meaningful work supporting families and children.</p><p>&middot; Exposure to customer experience, operations, scheduling, and relationship management.</p><p>&middot; Competitive salary and benefits package.</p><p>How to Apply</p><p>Join a team where your work truly makes a difference. Every conversation, every booking, and every customer interaction contributes to supporting families and enhancing the quality of childcare services across the UAE.</p><p>Interested candidates are invited to submit their updated CV through Indeed or email their application directly to: Email: info@sitters.ae</p><p>Subject: Application &ndash; Customer Experience Specialist</p><p>We thank all applicants for their interest. Only shortlisted candidates will be contacted.</p><p>Job Types: Full-time, Permanent</p><p>Pay: From AED3,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you worked with appointment booking or scheduling system before? </li><li>Which CRM systems have you worked with?</li><li>Are you available to join immediately or within 30 days?</li><li>Have you worked in childcare, healthcare, hospitality, or other service industries?</li><li>How many years of customer service experience do you have in the UAE?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul><p>Work Location: In person</p>

Customer Experience Specialist

Sun & Ski Sports

<div><p>OVERVIEW</p><p>
Established in 1980, Sun &amp; Ski Sports calls an unexpected city home &ndash; Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile&mdash;26.2 of them, to be exact&mdash;to provide you with the right gear and guidance.</p><p>
We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We&rsquo;re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We&rsquo;ve been making outdoor dreams come true with quality merchandise and service. Sun &amp; Ski Sports &ndash; Find Yourself Outside.</p><p>
SUMMARY</p><p>
Sun and Ski Sports is currently searching for a <b>Customer Experience Specialist</b>. This is an entry level opportunity for a dynamic candidate who is a problem solver and has the ability and initiative to help drive internet sales, as well as build a loyal customer following.</p><p><b>
JOB RESPONSIBILITIES</b></p><ul><li>
Receive written and verbal orders for merchandise from customers or sales associates in the stores.</li><li>
Perform a combination of clerical tasks to support eCommerce operations.</li><li>
Perform simple and routine accounting clerical operations.</li><li>
Work is monitored and controlled (e.g., through spot checks, complete review, or subsequent processing) for both quantity and quality.</li></ul><p><b>
REQUIREMENTS</b></p><ul><li>
Work Shift Availability: Must be willing and able to work retail rotating schedule:</li><li>
Available 7 days a week (will only work 5 days out of the week)</li><li>
Monday-Friday: 8 AM &ndash; 7:30 PM availability</li><li>
Saturday/Sunday: 9:30 AM &ndash; 6:30 PM availability</li><li>
Must have basic knowledge of routine clerical methods and office practices and procedures as they relate to the clerical processing and recording of transactions and accounting information.</li><li>
Must have experience with Microsoft Office Suite (Excel, Outlook, and Word).</li><li>
Must be a self-starter and have the ability to work with little daily supervision.</li><li>
Excellent oral and written communication skills.</li><li>
Must have organizational and time management skills, with ability to multitask.</li><li>
Analytical and problem-solving skills, as well as attention to detail, is a must.</li><li>
Ability to work both collaboratively and independently.</li></ul><p><b>
Note</b></p><p>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.</p></div>

Huntington Bank

<div><h1 class="jobSectionHeader"><b>Description
</b></h1><p><b>Summary:
</b></p><p>As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional experience and exposure to customer interactions that will enhance your knowledge and skills and allow you to be an excellent resource for branch colleagues across the region. Colleagues on the ACES team will have the opportunity to travel between local branches and will need to be adaptable to work in different locations that can change daily. Dependability is a key component of the role and colleagues on the ACES team must have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact into each branch that they visit. One of the many benefits of this role includes having a dedicated centralized leadership team that provides consistent coaching and skill development to help progress colleagues in their career.
</p><p>An Area Customer Experience Specialist is a financial concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services and technology. In addition, an Area Customer Experience Specialist is also a resource to support colleagues in a branch helping to provide consistent and seamless experiences. Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.<br>
</p><p></p><p><b>Duties &amp; Responsibilities:
</b></p><ul><li>Responsible for providing coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
</li><li>Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
</li><li>Provide excellent customer service and effectively resolve customer issues.
</li><li>Educate customers on deposits, loans and provide support for any service or account maintenance issues
</li><li>Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
</li><li>Adhere to all operational, security, risk and regulatory policies and procedures.
</li><li>NMLS licensing available as part of career development
</li><li>Notary licensing preferred.
</li><li>Be dependable and adaptable traveling to multiple branch locations throughout the week
</li><li>Perform other duties as assigned.
</li></ul><p></p><p><b>Basic Qualifications:
</b></p><ul><li>High School Diploma or GED
</li>Minimum of 1 year customer service and branch banking experience.<br>
<li>
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Bachelor&rsquo;s degree
</li><li>Cash Handling
</li><li>Career minded individuals that want to join an organization where they can gain experience and build a career.
</li><li>Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
</li>Military service in administration, contracting, civil affairs or similar roles<br>
<li>
</li></ul><p></p><p><br>
<b>Exempt Status: (Yes </b>= not eligible for overtime pay) ( <b>No </b>= eligible for overtime pay)
</p>No
<p></p><p><b>Workplace Type:
</b></p>Office
<p></p><p>Our Approach to <b>Office </b>Workplace Type
</p><p></p><p>Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
</p><p></p><p>Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
</p><p></p><p>Huntington is an Equal Opportunity Employer.</p><p></p><p><br>
</p><p></p><p><b>Note to Agency Recruiters: </b>Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</p></div><p></p>

Area Customer Experience Specialist

Eaton

<div><p>Eaton&rsquo;s IS VEH VGNA division is currently seeking a Customer Experience Specialist-Digital Tools. This is a full time position based at our Galesburg, MI facility.<br>
</p><p></p><p>The expected annual salary range for this role is $84000 - $123000 a year.
<br>
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.<br>
</p><p></p><p>Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time.
</p><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:
</b></h2></div><div><div><div>The Customer Experience Digital Tools Specialist (DTS) will provide direct support for Eaton's ServiceRanger4 Diagnostic Tool. This will include application troubleshooting, technician operation assistance, account authorization and assistance, account management assistance, billing verification, and support engineering with application update testing. This individual will help identify emerging trends that affect the customers experience with ServiceRanger4, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries. Secondarily, the digital tools specialist will have a general understanding of vehicle operation and fault code diagnostics.<br>
<br>
<br>
<br>
<ul><li>Document all applicable customer contacts / warranty claims in applicable software systems
</li><li>Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other resources related to the repair
</li><li>Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with Eaton
</li><li>Represent the Roadranger Customer Experience Center and support the Technical Service/Service Engineering teams as needed
</li><li>Use emerging trend and other relevant information to design, develop, and facilitate custom training for the Roadranger Call Center agents and related teams
</li><li>Ability to Interpret electronic data
</li><li>Develop, implement, and maintain claim coding guidelines with product teams
</li><li>General understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.
</li><li>Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms
</li><li>General knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level
</li><li>Interact with cross functional departments such as Advanced Technical Services, Service Engineering, Warranty, and supply chain to communicate trends and opportunities for improvement
</li><li>Support teammates and other departments as needed
</li><li>Represent Eaton in a courteous, ethical, and professional manner at all times
</li><li>Ability to work flexible hours, potentially including weekends
</li><li>Responsible for staying current on pertinent product and customer issues
</li><li>Administer Eaton Truck Component product warranties per published guidelines
</li><li>Understand and communicate security system issues, network requirements, PC restrictions
</li><li>Ability to travel up to 20%
</li></ul></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><p><b>Required Basic Qualifications:
</b></p><ul><li>Minimum Bachelor&rsquo;s Degree from an accredited institution
</li><li>Minimum of two (2) years experience in a computer related field
</li><li>Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any &quot;CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
</li>No relocation is available for this position. Only candidates that reside within 50 miles of Galesburg, MI will be considered. Active Duty Military are exempt from this geographical limitation.<br>
<li>
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li>Five (5) years experience in a computer related field
</li><li>Knowledge of dealership/repair facility operations, transmission and gear train operation
</li><li>Experienced in troubleshooting Software applications, problem solving for IT products (non-SaaS)
</li><li>Experience with electronic troubleshooting methods, tools, SAE (society of automotive engineers) standards
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:
</b></h2></div><div><ul><li>Capable of interacting professionally with customers, even in challenging situations.
</li><li>Excellent verbal, written, interpersonal and presentation skills
</li><li>Proficient computer skills, including but not limited to MS office applications.
</li><li>Demonstrated ability to interpret signal trace data using MS Excel or similar system
</li><li>Demonstrated attention to detail and organizational skills required
</li><li>Ability to negotiate
</li><li>Ability to work flexible hours, potentially including weekends
</li></ul></div></div></div><p>All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates&rsquo; privacy rights and data security will be protected in accordance with applicable laws.
<br>
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
<br>
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
<br>
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
<br>
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
<br>
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.</p></div>

Customer Experience Specialist-Digital Tools

Cottonwood Residential

<div><p><b><i>Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Bayview Apartments in St. Pete, FL.</i></b></p>
<p><b><i>
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.</i></b></p>
<p><b>
As a Customer Experience Specialist you:
</b></p><ul><li>Put your upbeat attitude, communication skills, and creativity into action.</li>
<li>Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.</li>
<li>Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.</li>
<li>Answer all phone calls to the property and take detailed notes and information.</li>
<li>Ensure apartments are ready to show daily and for upcoming move-ins.</li>
<li>Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.</li>
<li>Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.</li>
<li>Assist in planning community events and social media marketing.</li>
<li>Organize package room daily as packages are delivered.</li>
<li>Maintain community-related communications and vendor relationships.</li>
<li>Begin to kick start your career with room to grow into future management positions.</li>
</ul>
<p><b>Compensation &amp; Benefits</b></p>
<ul>
<li>Competitive base pay and quarterly bonus structure!</li>
<li>Full health, vision, dental, life, and disability benefits - available within 1-30 days!</li>
<li>Generous 401k and HSA Company match!</li>
<li>Paid time off &ndash; eligible for 3 weeks (120 hours) in 1st year!</li>
<li>10.5 paid holidays!</li>
</ul><div><p><b>
Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last!</b></p></div></div><div></div>

Customer Experience Specialist (Leasing/Customer Service)

<p>Make a Difference in the Lives of Families Every Day</p><p>At Sitters Child Care Services, we believe that exceptional customer experiences create lasting relationships. Every interaction with a family is an opportunity to build trust, provide support, and make a positive impact.</p><p>We are looking for a passionate, energetic, and customer-focused Customer Experience Specialist who thrives on helping people, solving challenges, and delivering outstanding service. If you enjoy building relationships, creating memorable customer experiences, and working in a fast-paced environment where no two days are the same, we would love to meet you.</p><p>This is more than a customer service role&mdash;it's an opportunity to become a trusted advisor to families and play a key role in their journey with Sitters Child Care Services.</p><p>Why Join Us?</p><p>✨ Be part of a growing and respected childcare services company.</p><p>✨ Work in a supportive, collaborative, and professional environment.</p><p>✨ Develop your career in customer experience, client relations, and service excellence.</p><p>✨ Receive ongoing training and development opportunities.</p><p>✨ Make a meaningful difference in supporting children and families across the UAE.</p><p>✨ Join a team that values professionalism, innovation, accountability, and customer satisfaction.</p><p>Your Impact</p><p>As our Customer Experience Specialist, you will be the first impression of our company and the trusted point of contact for our clients.</p><p>You will:</p><p>&middot; Create exceptional customer experiences through every interaction.</p><p>&middot; Support families with service inquiries, bookings, and ongoing care arrangements.</p><p>&middot; Build strong and lasting relationships with clients.</p><p>&middot; Help convert inquiries into successful service bookings.</p><p>&middot; Coordinate appointments and schedules efficiently.</p><p>&middot; Resolve customer concerns with professionalism and empathy.</p><p>&middot; Identify opportunities to improve customer satisfaction and service delivery.</p><p>&middot; Work closely with multiple departments to ensure a seamless client experience.</p><p>Key Responsibilities</p><p>Customer Experience Excellence</p><p>&middot; Deliver outstanding service through phone, email, WhatsApp, and digital communication channels.</p><p>&middot; Ensure every customer interaction is handled with professionalism, empathy, and care.</p><p>&middot; Act as a trusted advisor by understanding customer needs and recommending suitable solutions.</p><p>&middot; Maintain high customer satisfaction and service quality standards.</p><p>Client Relationship Management</p><p>&middot; Build strong relationships with prospective and existing clients.</p><p>&middot; Follow up with customers to ensure a positive service experience.</p><p>&middot; Support customer retention through proactive communication and engagement.</p><p>Service Coordination &amp; Scheduling</p><p>&middot; Manage bookings, appointments, and service requests accurately.</p><p>&middot; Coordinate with internal teams to ensure timely and efficient service delivery.</p><p>&middot; Monitor ongoing customer requests and ensure successful completion.</p><p>Lead Conversion &amp; Business Support</p><p>&middot; Respond to new inquiries promptly and professionally.</p><p>&middot; Support business growth by converting customer inquiries into confirmed bookings.</p><p>&middot; Identify opportunities to introduce additional services based on customer needs.</p><p>Problem Resolution</p><p>&middot; Handle customer concerns and complaints confidently and professionally.</p><p>&middot; Take ownership of issues and ensure they are resolved effectively.</p><p>&middot; Escalate complex matters when required while maintaining customer confidence.</p><p>Qualifications &amp; Experience</p><p>Essential Requirements</p><p>✔ Bachelor's Degree in any field.</p><p>✔ Minimum 2 years of customer service, customer experience, client relations, or customer support experience in the UAE.</p><p>✔ Experience using appointment booking, scheduling, or CRM systems.</p><p>✔ Excellent communication skills in English, both written and verbal.</p><p>✔ Strong organizational and multitasking abilities.</p><p>✔ Professional, confident, and customer-focused attitude.</p><p>✔ Ability to work under pressure and manage multiple priorities.</p><p>✔ Immediate availability or short notice period preferred.</p><p>Preferred Experience</p><p>⭐ Childcare, healthcare, hospitality, education, or service industry experience.</p><p>⭐ Experience handling customer complaints and service recovery.</p><p>⭐ CRM and customer relationship management experience.</p><p>⭐ Arabic language skills are an advantage.</p><p>What Makes You Successful in This Role?</p><p>You are:</p><p>&middot; Passionate about delivering exceptional customer experiences.</p><p>&middot; A strong communicator who builds trust easily.</p><p>&middot; Solution-oriented and calm under pressure.</p><p>&middot; Detail-oriented and highly organized.</p><p>&middot; Proactive, positive, and eager to learn.</p><p>&middot; Motivated to exceed customer expectations and contribute to business growth.</p><p>Why Candidates Love This Opportunity</p><p>&middot; Opportunity to work with one of the UAE's trusted childcare service providers.</p><p>&middot; Career growth and development opportunities.</p><p>&middot; Professional and supportive workplace culture.</p><p>&middot; Ongoing training and coaching.</p><p>&middot; Meaningful work supporting families and children.</p><p>&middot; Exposure to customer experience, operations, scheduling, and relationship management.</p><p>&middot; Competitive salary and benefits package.</p><p>How to Apply</p><p>Join a team where your work truly makes a difference. Every conversation, every booking, and every customer interaction contributes to supporting families and enhancing the quality of childcare services across the UAE.</p><p>Interested candidates are invited to submit their updated CV through Indeed or email their application directly to: Email: info@sitters.ae</p><p>Subject: Application &ndash; Customer Experience Specialist</p><p>We thank all applicants for their interest. Only shortlisted candidates will be contacted.</p><p>Job Types: Full-time, Permanent</p><p>Pay: From AED3,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you worked with appointment booking or scheduling system before? </li><li>Have you worked in childcare, healthcare, hospitality, or other service industries?</li><li>Are you available to join immediately or within 30 days?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Required)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul><p>Work Location: In person</p>

Client Relations & Scheduling Expert

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>TCS Hyderabad Hiring for Customer Data Specialist</div><br>
<div><br>
</div><div>Role: Customer Data Specialist
</div><div>Experience: 2-8 Years
</div><div>Job Location: Mumbai</div><br>
<div><br>
</div><div>Eligibility:
</div><ul><li> Minimum 15 years of regular, full-time education (10 + 2 + 3)
</li></ul><ul><li> Should be okay working in Rotational &amp; Flexible Shift
</li></ul><div>Required Skills
</div><div>Must-Have
</div><ul><li> Experience in transportation planning &amp; execution, warehouse coordination, and shipment lifecycle tracking
</li></ul><ul><li> Ability to reconcile shipment records (dispatch vs. receipt, freight bills vs. contracted rates) and resolve discrepancies
</li></ul><ul><li> Hands‑on usage of ERP/TMS/WMS (e.g., SAP S/4, SAP TM/EWM, Oracle, Manhattan); familiarity with Ariba/e‑invoicing portals for vendor communications
</li></ul><div>Good-to-Have
</div><ul><li> Experience in Logistics, inventory principles &amp; master data governance.
</li></ul><div>Required Technical Skill Set
</div><ul><li> SMAX Configuration &amp; Operations: Service contract, part, technician &amp; stocking location setup; scheduled and unscheduled WO creation.
</li></ul><ul><li> SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP&ndash;SMAX location integration.
</li></ul><ul><li> Service Operations: ATP validation, SW version update coordination, and SAP&ndash;SMAX data synchronization.
</li></ul><div>Key Responsibilities
</div><ul><li> Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.
</li></ul><ul><li> Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.
</li></ul><ul><li> Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.
</li></ul><ul><li> Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.
</li></ul><ul><li> Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.
</li></ul><ul><li> Perform New IB setup along with SAP/SMAX location configuration.
</li></ul><ul><li> Conduct ATP (Available-to-Promise) checks to support service and parts availability.
</li></ul><ul><li> Manage SW version updates and related system configuration changes.
</li></ul><ul><li> Ensure accuracy and governance of SMAX part setup and service-related master data.
</li></ul><ul><li> Own and ensure end-to-end accuracy of service master data across SAP and SMAX.
</li></ul><ul><li> Act as a key operational support for service contracts, Installed Base, and work order management.
</li></ul><ul><li> Ensure seamless SAP&ndash;SMAX integration for customers, technicians, locations, and parts.
</li></ul><ul><li> Proactively identify and address gaps in service setup, parts readiness, and system configuration.
</li></ul><ul><li> Support continuous improvement through process standardization, system enhancements, and data audits.
</li></ul><ul><li> Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.
</li></ul><ul><li> Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.
</li></ul><ul><li> Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.
</li></ul><ul><li> Willingness to work in US shift timings
</li></ul></div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>413962</div>
</div><div><div><b>Desired Skills</b></div>
<div>Master Data Management</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

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