customer experience strategist

Ooredoo Group of Companies

<div>Our business landscape<p><br>
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:</p><ul><li><p><b>
Value-Focused Portfolio:</b> Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</p></li><li><p><b>
Strengthen the Core:</b> Optimally using deployed capital and maintain an appropriate cost structure.</p></li><li><p><b>
Evolve the Core:</b> Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</p></li><li><p><b>
People:</b> Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</p></li><li><p><b>
Excellence in Customer Experience:</b> Creating superior customer experiences.</p></li></ul><p>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.</p>
Job overview<p><br>
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.</p>
Your impact on our goals<p><b><br>
Customer Experience Activities</b></p><ul><li><p>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</p></li><li><p>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</p></li><li><p>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</p></li><li><p>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</p></li><li><p>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</p></li><li><p>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</p></li><li><p>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</p></li><li><p>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</p></li><li><p>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</p></li><li><p>
Drive customer centric culture across Ooredoo and operating companies.</p></li></ul><p><b>
Channel Management / enablement</b></p><ul><li><p>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</p></li><li><p>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</p></li><li><p>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</p></li><li><p>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</p></li><li><p>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</p></li></ul><p><b>
Other expectations</b></p><p><b>
 </b>Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.</p>
Experience<ul><li><p><br>
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</p></li><li><p>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</p></li><li><p>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</p></li></ul></div>

Associate Director, Customer Excellence

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Purpose
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 <br/>
 <br/>
 <strong>
  Key Accountability Areas
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
  </li>
  <li>
   Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
  </li>
  <li>
   Conduct customer interviews and surveys and report on insights
  </li>
  <li>
   Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
  </li>
  <li>
   Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
  </li>
  <li>
   Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
  </li>
  <li>
   Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
  </li>
  <li>
   Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
  </li>
  <li>
   Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
  </li>
  <li>
   Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
  </li>
  <li>
   Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
  </li>
  <li>
   Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
  </li>
  <li>
   Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
  </li>
  <li>
   Lead and manage projects and programs with internal stakeholders to improve customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategy &amp; Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
  </li>
  <li>
   Make critical decisions that support the Division's strategic and tactical direction.
  </li>
  <li>
   Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance and Resilience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
  </li>
  <li>
   Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
  </li>
  <li>
   Uphold a high-performance working environment and promote HS&rsquo;s Values.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge and Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8 - 10 years of experience in customer experience, customer service, or operations,
  </li>
  <li>
   Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
  </li>
  <li>
   Proficiency in CX tools, CRM software, and customer support platforms.
  </li>
  <li>
   Excellent communication and leadership skills, with the ability to influence stakeholders.
  </li>
  <li>
   Knowledge of food delivery or e-commerce industries is a plus.
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment and drive results.
  </li>
  <li>
   Strong project management skills with the ability to execute multiple initiatives simultaneously.
  </li>
  <li>
   Experience in data-driven decision-making, customer segmentation, and personalization strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Certifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>


Customer Experience Senior Manager

Coca-Cola Consolidated, Inc.

<div><p>Functional Area: RC Brokerage</p><p>
Posting Locations: Charlotte</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Overview</b></h2></div><div><p>
The Customer Excellence Planner is responsible for the day-to-day operations for a portfolio of customers. They are accountable for the successful execution of the first phase of the Load Lifecycle, which includes tender management, scheduling, rescheduling, and TMS load maintenance. The Customer Excellence Planner is also responsible for obtaining customer approval and assigning accessorial charges to loads where deemed necessary, communicating tracking statuses to the customer, and ensuring all TMS customer data is complete and accurate.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2></div><div><ul><li>
Responsible for building, accepting or declining, scheduling and rescheduling of all loads within Red Classic&rsquo;s TMS by utilizing customer email communication and/or portal access. Factors in hours-of-service requirements, transit times, and operational characteristics of each load when scheduling to ensure on-time service for the customer.</li><li>
Serves as a point of contact by proactively communicating to customers when there are service issues or equipment constraints, while building and developing relationships with day-to-day contacts within all assigned customer accounts</li><li>
Conducts daily tracking and tracing of all loads that are scheduled to pick up and/or deliver and ensures load data is accurate to ensure timely billing and collections</li><li>
Responsible for obtaining all needed customer approvals prior to adding accessorial charges to a load. Accountable to the accuracy of accessorial charge calculations and coding with the TMS</li><li>
Responsible for ensuring all Company Profiles are maintained with all required and accurate data.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge, Skills, &amp; Abilities</b></h2></div><div><ul><li>
Strong customer service skills</li><li>
Excellent written and verbal communication skills</li><li>
Excellent time management and organizational skills</li><li>
Ability to work effectively in a team environment.</li><li>
Ability to effectively multi-task</li><li>
Ability and willingness to adapt to change.</li><li>
Ability to work in an office environment.</li><li>
Detail oriented.</li><li>
Proficient in Microsoft Outlook, Microsoft Excel, and Microsoft Word.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2></div><div><ul><li>
High school diploma or GED</li><li>
Knowledge acquired through minimum of 1 year of work experience</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2></div><div><ul><li>
An Associate degree preferred.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Environment</b></h2></div><div><p>
Normal office environment, some warehouse, and manufacturing plant exposure (noisy conditions, extreme temperatures)</p><p>
4 days a week onsite</p><p>
Location: 1800 Continental Blvd, Charlotte, NC 28273</p><p></p><p><br>
#LI-AF1</p></div></div></div><p>
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.</p></div>

Customer Excellence Planner

Ardent Eagle Solutions

<div>Overview:
<div>
The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.</div>
Background:
<div>
Ardent Eagle Solutions (AES) is seeking a <b>Customer Experience Designer</b> to support a Department of Commerce (DOC) program. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms.</div>
Responsibilities:
<ul><li>Conceptualize, design, and develop <b>end-to-end customer experience pathways</b> across systems and services</li><li>
Define and document <b>customer journeys</b>, touchpoints, and interaction models</li><li>
Provide leadership and guidance on <b>user experience (UX) best practices</b>, establishing standards for use across development teams</li><li>
Translate user needs and behavioral insights into <b>actionable design strategies and solutions</b></li><li>
Conduct and support <b>customer research activities</b>, including surveys, usability testing, and user studies</li><li>
Analyze qualitative and quantitative data to inform <b>design decisions and experience improvements</b></li><li>
Develop and present <b>data-driven recommendations</b> to stakeholders and program leadership</li><li>
Create design artifacts, including:<ul><li>
Wireframes</li><li>
Storyboards</li><li>
Functional specifications</li><li>
Experience maps and user flows</li></ul></li><li>
Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation</li><li>
Evaluate and assess the <b>feasibility and impact</b> of customer experience initiatives</li><li>
Enhance and refine <b>testing methodologies</b>, incorporating innovative techniques to improve user experience outcomes</li><li>
Serve as a <b>champion for user-centered design</b>, advocating for best practices throughout the development lifecycle</li></ul>
Qualifications:
<ul><li>Approximately <b>6 years of experience</b> in customer experience (CX), user experience (UX), service design, or a related field</li><li>
Demonstrated experience designing and implementing <b>user-centered design solutions</b></li><li>
Strong understanding of <b>human-centered design principles</b>, usability, and accessibility standards</li><li>
Experience conducting <b>user research and translating findings into design improvements</b></li><li>
Ability to synthesize complex data into <b>clear, actionable insights and recommendations</b></li><li>
Proficiency in developing design documentation and artifacts to guide implementation</li><li>
Strong collaboration and communication skills, with the ability to influence cross-functional teams</li></ul>
Education:
<div><b>
Bachelor&rsquo;s Degree (BA/BS)</b> in Design, Human-Computer Interaction, Psychology, Communications, or a related field</div><ul><li><i>
Equivalent combination of education and relevant experience may be considered in lieu of a degree</i></li></ul>
Certification(s):
<ul><li>Certified Usability Analyst (CUA)</li><li>
Human-Centered Design (HCD) or UX certifications</li><li>
Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM)</li></ul>
Compensation:
<div>
The compensation range for this position is $100,000 - $135,000 per year. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.</div><div></div><div><b><br>
Compensation Disclaimer:</b><br>
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company&rsquo;s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.</div>
Location and Work Hours:
<div>
This is a <b>fully remote position</b>, and employees are not required to report to a physical office. Candidates must be able to work independently in a remote environment and maintain a reliable internet connection.</div><div></div><div><br>
Standard working hours are based on a <b>40-hour work week</b>, Monday through Friday, with expectations to be available during established business hours as determined by the team or client.</div>
Benefits and EEO:
<div><b>
At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:</b></div><ul><li>
Medical/Dental/Vision Coverage</li><li>
Matching 401(k) Plan</li><li>
Continuing Education Assistance</li><li>
Paid Time Off</li></ul><div><i>
This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. </i><i>Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.</i></div><div></div><div><b><br>
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.</b></div></div>

Customer Experience Designer

Ooredoo Group

<div>
 <p>
  <strong>
   Our business landscape
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Value-Focused Portfolio:
   </strong>
   Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Strengthen the Core:
   </strong>
   Optimally using deployed capital and maintain an appropriate cost structure.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Evolve the Core:
   </strong>
   Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    People:
   </strong>
   Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Excellence in Customer Experience:
   </strong>
   Creating superior customer experiences.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your impact on our goals
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer Experience Activities
  </strong>
 </p>
 <ul>
  <li>
   Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
  </li>
  <li>
   Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
  </li>
  <li>
   Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
  </li>
  <li>
   Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
  </li>
  <li>
   Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
  </li>
  <li>
   Define and track key performance indicators (KPIs) to measure customer experience improvements.
  </li>
  <li>
   Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
  </li>
  <li>
   Identify opportunities to completely reimagine the physical and digital experience through innovation.
  </li>
  <li>
   Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
  </li>
  <li>
   Drive customer centric culture across Ooredoo and operating companies.
  </li>
 </ul>
 <p>
  <strong>
   Channel Management / enablement
  </strong>
 </p>
 <ul>
  <li>
   Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
  </li>
  <li>
   Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
  </li>
  <li>
   Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
  </li>
  <li>
   Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
  </li>
  <li>
   Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
  </li>
 </ul>
 <p>
  <strong>
   Other expectations
  </strong>
 </p>
 <p>
  Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience &amp; Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
  </li>
  <li>
   5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
  </li>
  <li>
   10+ years of Commercial Telco industry experience in a Group or OpCo capacity
  </li>
  <li>
   Bachelor Degree
  </li>
  <li>
   Master&rsquo;s degree is a plus
  </li>
  <li>
   English mandatory, another language spoken in one of Ooredoo OpCos is a plus
  </li>
  <li>
   Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
  </li>
  <li>
   Proven track record of driving customer satisfaction improvements and operational performance
  </li>
  <li>
   Ability to analyse complex data and translate it into actionable insights for improving customer experience
  </li>
  <li>
   Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
  </li>
  <li>
   Ability to work collaboratively in a cross-functional team environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Associate Director - Customer Excellence

ACE Money Transfer

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a Customer Experience Officer/Executive responsible for delivering high-quality customer support across multiple communication channels. The role focuses on resolving customer queries, supporting transaction and account-related issues, and ensuring compliance with KYC/AML regulatory requirements. The ideal candidate will demonstrate strong communication skills, attention to detail, and a customer-focused approach to enhance service quality and customer satisfaction.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to customer inquiries through chat, email, and phone in a timely and professional manner
  </li>
  <li>
   Assist customers with transaction queries, account issues, complaints, and general support requests
  </li>
  <li>
   Support KYC and AML processes, including guiding customers on verification requirements, document submission, and status updates
  </li>
  <li>
   Ensure all customer interactions comply with company policies, service quality standards, and regulatory (KYC/AML) requirements
  </li>
  <li>
   Log, track, and resolve customer tickets within defined SLAs and service timelines
  </li>
  <li>
   Follow up with customers to ensure complete and satisfactory issue resolution
  </li>
  <li>
   Accurately document customer interactions, case notes, and compliance observations for audit purposes
  </li>
  <li>
   Escalate complex, high-risk, or suspicious cases to the Compliance or AML teams as per procedures
  </li>
  <li>
   Identify recurring customer issues and report potential service or compliance gaps to supervisors
  </li>
  <li>
   Maintain up-to-date knowledge of company products, services, and regulatory guidelines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Communication, or a related field (preferred)
  </li>
  <li>
   Minimum 1 year of experience in customer service, support, or call center operations
  </li>
  <li>
   Experience in fintech or financial services will be an advantage
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Good problem-solving and customer-handling abilities
  </li>
  <li>
   Ability to work under pressure while maintaining professionalism
  </li>
  <li>
   Basic knowledge of CRM systems and ticket management tools
  </li>
  <li>
   Attention to detail with accurate documentation skills
  </li>
  <li>
   Willingness to work rotational shifts, weekends, or holidays if required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer-focused approach
  </li>
  <li>
   Active listening and empathy
  </li>
  <li>
   Time management
  </li>
  <li>
   Conflict resolution
  </li>
  <li>
   Adaptability and learning mindset
  </li>
  <li>
   Accountability and ownership
  </li>
  <li>
   Team collaboration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ACE Money Transfer Profile:
 </strong>
 https://acemoneytransfer.com/company-profile
 <br/>
 <br/>
 Powered by JazzHR
 <br/>
 <br/>
 SJpsrpPo9X
</div>


Customer Experience Officer/Executive

HRPSP - Your Strategic HR Partner

<p><b>Requirements:</b></p><p>Basic Knowledge of Telecommunication Network and their Topologies</p><p>Basic Knowledge of Customer Experience Management</p><p>CRM Tools Knowledge (Orders and Complaint Management)</p><p>Management Tools Like Work Force, Inventory, Devices, Tools Management</p><p>Basic Knowledge of xDSL and GPON Technologies</p><p>Job Type: Full-time</p><p>Pay: From Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Experience Excellence Executive

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