customer experience strategist

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader"><b>About The Job</b></h3><p>
We&rsquo;re looking for a forward-thinking <b>Experience Strategist </b>to join our team. In this role, you&rsquo;ll connect business goals with human experience and emerging technologies. You&rsquo;ll lead client discovery, map processes and journeys, and identify opportunities where intelligent solutions can streamline operations or enhance experiences.</p><p>
You&rsquo;ll collaborate closely with clients, internal teams, and solution builders to design approaches that are both ef&#64257;cient and intuitive. Your work will help shape strategies and pilots that show real results and open the door to new ways of working.</p><p></p><p><b>
What You'll Do</b></p><ul>
<li>Run discovery sessions with clients to uncover operational challenges, user needs, and areas for improvement.</li>
<li>Map customer and employee journeys to highlight friction points and opportunities.</li>
<li>Translate business challenges into clear use cases where intelligent solutions can streamline processes or enhance experiences.</li>
<li>Design future-state service blueprints that integrate technology seamlessly.</li>
<li>Collaborate with builders and engineers to scope and prototype solutions.</li>
<li>Present &#64257;ndings, roadmaps, and pilots to client stakeholders.</li>
<li>Contribute to frameworks and playbooks that make our process scalable.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Experience in service design, strategy consulting, or digital transformation.</li>
<li>Strong ability to map work&#64258;ows, customer journeys, and business processes.</li>
<li>Familiarity with automation tools or emerging technologies and how they apply in a business context.</li>
<li>Skill in visualizing opportunities through journey maps, blueprints, or ROI cases.</li>
<li>A balance of analytical thinking (ROI, KPIs, ef&#64257;ciency) and human-centered design (adoption, usability, trust).</li>
<li>Excellent facilitation and communication skills; con&#64257;dent leading workshops and executive discussions.</li>
<li>A collaborative mindset with the ability to work across technical and non-technical teams.</li>
<li>At least 5 years of experience in relevant strategy, design, or transformation projects.</li>
<li>Flexibility to adapt to changing client needs and project environments.</li>
<li>Willingness to work on-site with clients if required</li></ul></div>

Experience Strategist

KPRC 2

<p>KPRC 2 is seeking a full-time, bilingual (English/Spanish) Audience Growth Strategist to ensure digital and social content is strategically planned, packaged, and distributed for maximum audience connection and brand impact. Reporting to the marketing director, this is a non-managerial role that works across our news and marketing teams.</p><p>You&rsquo;ll leverage journalistic principles, marketing expertise, and data-driven insights to amplify stories that resonate most with Houston&rsquo;s diverse audiences, optimize content across platforms in real time, and drive English and Spanish user growth.</p><p><b>Key Responsibilities: </b></p><ul><li>Identify &amp; Elevate Impactful Stories &ndash; Collaborate daily with news and marketing to surface stories with the highest digital/social engagement potential.</li><li>Optimize Presentation &ndash; Shape headlines, social captions, thumbnails, and video packaging for each platform (website, mobile, YouTube, Instagram, TikTok, Facebook, etc.).</li><li>&middot; Strategic Distribution &ndash; Recommend platforms, formats, and posting times for each piece of content based on audience behavior and platform algorithms.</li><li>Data-Driven Decisions &ndash; Use Google Analytics, Chartbeat, Domo (and similar tools) to interpret audience data and make real-time adjustments to headlines, imagery, and placement.</li><li>Brand Alignment &ndash; Ensure all optimizations support overarching brand goals while maintaining journalism ethics and credibility.</li><li>Trend Identification &ndash; Spot emerging digital trends, growth opportunities, and underperforming areas; turn insights into actionable recommendations.</li><li>SEO &amp; CMS &ndash; Apply SEO best practices and use CMS tools to ensure content is discoverable, timely, and visually optimized.</li><li>Live Optimization &ndash; Monitor breaking news and big events to adjust content in real time for maximum reach and engagement.</li><li>Training &amp; Collaboration &ndash; Lead quick-turn training on social optimization, SEO, and audience targeting for producers, reporters, and marketing staff.</li><li>Performance Reporting &ndash; Monitor engagement metrics and report back with clear, actionable next steps for improving results station-wide.</li></ul><p><b>Skills: </b></p><ul><li>Editorial Instincts &ndash; Knows what stories will emotionally connect and in what format for each platform.</li><li>Strong Writing &amp; Visual Packaging &ndash; Able to craft clear, compelling, and platform-appropriate copy and visuals.</li><li>Data Literacy &ndash; Skilled at pulling analytics, spotting trends, and translating findings into plain English.</li><li>Platform Expertise &ndash; Understands algorithms, best posting times, and unique behaviors of each social/digital platform.</li><li>Brand Stewardship &ndash; Balances content creativity with brand positioning and credibility.</li><li>Agility &ndash; Comfortable making high-impact, fast-turn decisions during breaking news.</li><li>Creative + Technical &ndash; Proficiency in video editing (Adobe Premiere, Final Cut Pro, CapCut) and graphic design (Photoshop, Canva).</li></ul><p><b>Qualifications: </b></p><ul><li>Bachelor&rsquo;s degree in journalism, communications, marketing, media studies, or related field or equivalent job experience.</li><li>Bilingual in English and Spanish is required.</li><li>Proven experience in digital content strategy, audience engagement, or content marketing &mdash; preferably in a newsroom or media organization.</li><li>Strong knowledge of social media platforms, content management systems, and SEO best practices.</li><li>Proficiency in analytics tools (Google Analytics, Chartbeat, Parse.ly, Domo, or similar).</li><li>Passion for local news and strong knowledge of the Houston media landscape is a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: From $65,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Relocation assistance</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Audience Growth Strategist

Weekday AI (YC W21)

<div>
 <strong>
  This role is for one of the Weekday's clients
  <br/>
  <br/>
 </strong>
 <strong>
  Salary range: Rs 1500000 - Rs 2000000 (ie INR 15-20 LPA)
  <br/>
  <br/>
 </strong>
 Min Experience: 1 years
 <br/>
 <br/>
 Location: Bengaluru
 <br/>
 <br/>
 JobType: full-time
 <br/>
 <br/>
 We're seeking a first-principles product thinker who deeply understands user journeys and is passionate about elevating the
 <strong>
  post-purchase customer experience
 </strong>
 through technology. You should have a strong grasp of customer behavior, CX, and operational excellence, with prior experience in
 <strong>
  B2C e-commerce environments
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 You'll be a great fit if you are:
 <br/>
 <br/>
 <ul>
  <li>
   A pet parent who brings empathy and firsthand understanding of pet care needs.
  </li>
  <li>
   Passionate about building intuitive, high-impact, user-facing services.
  </li>
  <li>
   Comfortable in environments that require high ownership, collaboration, and cross-functional alignment.
  </li>
  <li>
   A collaborative leader and strong advocate for the customer, capable of uniting teams around shared goals.
  </li>
  <li>
   Data-savvy, with the ability to define metrics, analyze user behavior, design experiments, and iterate quickly.
  </li>
  <li>
   Experienced with 2-3 years in product management, ideally within e-commerce or retail technology.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Why You'll Love This Role
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Pet-Centric Culture: Your empathy as a pet parent is valued and celebrated&mdash;it's a core requirement.
  </li>
  <li>
   Shape a Growing Industry: Contribute to a rapidly expanding 25% CAGR pet care market, backed by strong industry momentum.
  </li>
  <li>
   Impact That Matters: Improve post-purchase experiences, streamline query resolution, and empower customer support teams&mdash;creating meaningful outcomes for pet families.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Product Management
  </li>
  <li>
   Customer Experience (CX)
  </li>
  <li>
   E-commerce / Retail Tech
  </li>
  <li>
   Data-Driven Problem Solving
  </li>
  <li>
   Cross-Functional Collaboration
  </li>
 </ul>
</div>


Product Manager - Customer Experience

The Port Authority of New York and New Jersey

<p></p><div><h2 class="jobSectionHeader"><b>Description</b></h2>
<p></p><p>Responsibilities</p><p><br>
</p><p>The Aviation Department of the Port Authority of New York and New Jersey seeks an experienced Customer Experience Program Manager who will be responsible for implementing and leading Customer Experience and Airport Employee transformation programs to improve PANYNJ airports rankings in customer satisfaction surveys and revolutionize the customer experience for all.</p><p><br>
</p><p>Reporting to the Manager, Customer Experience, the Customer Experience Program Manager will manage several communications and airport employee enablement programs: Specific responsibilities include, but are not limited to</p><p></p><p><br>
Airport Employee Enablement</p><ul><li>
Manage and develop airport employee training and reward and recognition programs to drive courtesy improvements.</li><li>
Manage Airport Employee Working Group, including recruitment, planning, execution and follow-up implementation</li><li>
Collaborate with Airport Customer Experience Liaisons to develop and operationalize employee enablement programs</li><li>
Establish, Manage, and track various employee courtesy KPIs and targets.</li><li>
Identify and recommend/ implement mitigation strategies as needed</li><li>
Ensure the consistent delivery of quality customer experience in line with Aviation&rsquo;s Airport Customer Experience Performance and Standards Manual.</li><li>
Develop and implement communications to increase the awareness and use of the WE SOAR Higher Airport employee reward and recognition program.</li><li>
Manage the computer-based training learning management contract and WESOAR website domain, providing as-needed training and website enhancements</li></ul><p></p><p><br>
Communications
</p><ul><li>Craft, write and produce communications for Aviation Customer Experience leadership on a wide range of initiatives aimed at driving a world-class customer experience.</li><li>
Liaise with Marketing Department and Aviation Department members to identify and develop CX communications plans that reach the public at large, airport stakeholders and airport employees.</li><li>
Develop and create engaging CX presentations for executive level airport stakeholder groups
</li><li>Participate and/or represent CXU in redevelopment meetings and developments directly impacting customer or employee experience.</li></ul><p></p><p><br>
Program Management</p><ul><li>
Serve as project manager for certain customer experience initiatives &ndash; develop project plans, establish milestones, and manage projects deliverables and schedules, including but not limited to the Airport Customer Experience Specialist (ACES) and Social Media Monitoring (SMM) programs
</li><li>Lead as the primary central office contract administrator for the department&rsquo;s ACES, SMM, Virtual Assistance, employee rewards and recognition and employee training contracts.</li><li>
Support the procurement of the $180 million multi-facility ACES contract, including but not limited to the coordination of RFP committee sessions, contract authorization process, transition, implementation and program improvement</li><li>
Provide support and collaborate with others on programs that support the CX mission
</li><li>Drive alignment and the consistent implementation and operation of CX programs and service delivery at all PA airports.</li><li>
Document and develop SOPs to institutionalize CX team practices</li><li>
Benchmark, identify, and implement customer and employee experience initiatives.</li><li>
Work closely with the Customer Experience team, Landside Operations units, as well as external airport partners, to ensure the diverse needs of all segments of customers.</li></ul><p></p><p><br>
Qualifications</p><p></p><p><br>
Candidates must present the following qualifications to be considered eligible for this position:</p><ul><li>
Bachelor&rsquo;s Degree in from an accredited college or university.</li><li>
Five (5) years in Customer or Employee experience within a complex operations environment, communications, project management or other related business processes.</li><li>
Experience aligning cross-functional employee experience programs across multiple stakeholders</li><li>
Prior working knowledge and understanding of integrating Customer Experience needs into day-to-day decision making and projects.</li><li>
Ability to travel to all airports as needed</li></ul><p><br>
</p><p>Desired</p><p>
Ideal candidates will present the following profile:</p><ul><li>
Bachelor&rsquo;s Degree Communication, Marketing, Public Administration or Business Management from an accredited college or university.</li><li>
Noted experience managing large scale programs and projects across all verticals
</li><li>Contract management experience</li><li>
Manage on-going program engagement and communicate to management of all levels in the organization
</li><li>Working knowledge of Aviation facilities, employee enablement programs, communications, and marketing</li><li>
Strong organizational skills, including the ability to prioritize multiple assignments with competing deadlines.</li><li>
Excellent written, verbal and presentation skills including the ability to make concise presentations to a variety of audiences to support customer service programs.</li><li>
Strong communications skills and advanced skills developing presentations.</li><li>
Strong program management skills, including developing, implementing, and managing project plans, deliverables, and schedules.</li></ul></div>

Customer Experience Program Manager

RATP Dev

<div><h2 class="jobSectionHeader"><b>Customer Experience Development Manager</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 10 years of experience (Professional)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Marketing Manager/Expert</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><div><p>JOB PURPOSE:</p><p>
The Customer Experience Development Manager will oversee and enhance the passenger journey across the GL3 &amp; LRT network, ensuring it is seamless and positive. This role focuses on improving service quality, managing customer feedback, and implementing strategies to elevate passenger satisfaction, safety, and comfort. The manager will work closely with station and call center staff to deliver a consistent, customer-focused experience.</p></div></div><div><br>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Customer Experience Strategy:</b></p><ul><li> Develop and implement customer experience policies, standards, and procedures tailored to all operations.</li><li> Design and lead initiatives that enhance the passenger journey from start to finish.</li><li> Monitor passenger flow and service touchpoints to identify and capitalize on improvement opportunities.</li></ul><p><b>
Passenger Feedback &amp; Issue Management:</b></p><ul><li> Oversee all customer feedback channels (call center, social media, on-site complaints, surveys).</li><li> Analyze customer complaints and suggestions to propose and execute corrective actions.</li><li> Ensure the timely resolution of escalated issues by collaborating with station managers and relevant departments.</li></ul><p><b>
Service Quality Assurance:</b></p><ul><li> Conduct regular audits of staff interactions to ensure service excellence.</li><li> Implement and track key performance indicators (KPIs), such as passenger satisfaction scores and complaint resolution time.</li><li> Collaborate with the Service Quality team to maintain and uphold all customer experience standards.</li><li> Coordinate with cleaning, security, and maintenance teams to ensure high-quality service delivery.</li></ul><p><b>
Team Leadership &amp; Training:</b></p><ul><li> Lead, train, and support customer service teams and front-line staff to foster professional and empathetic interactions.</li><li> Develop comprehensive training modules for customer experience teams covering topics such as complaint management, assisting passengers with special needs, and emergency communication.</li></ul><p><b>
Passenger Engagement:</b></p><ul><li> Develop programs to improve passenger awareness of all services, rules, and safety protocols.</li><li> Champion initiatives aimed at improving accessibility and inclusivity for all passenger groups.</li><li> Manage customer-facing campaigns, surveys, and loyalty/awareness programs.</li></ul><p><b>
Reporting &amp; Continuous Improvement:</b></p><ul><li> Prepare and present reports on customer satisfaction, complaint trends, and service improvements to senior management.</li><li> Benchmark against international metro systems to introduce and implement best practices.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> A Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field is required.</li><li> Excellent command in Arabic &amp; English.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> Proven leadership and team management skills with a demonstrated ability to influence cross-functional teams.</li><li> Strong knowledge of passenger flow management, service KPIs, and complaint handling systems.</li><li> Excellent proficiency in Microsoft Office applications, especially Excel. Knowledge of SQL, Python, or Power BI is highly desirable.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> 10-12 years of experience in customer experience, service quality, or operations management.</li><li> Experience in the transport, metro, aviation, or retail sectors is preferred.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> Proactive and Self-Motivated who takes initiative to identify and solve problems, anticipating passenger needs before they arise.</li><li> Customer-Centric Mindset and Passionate about providing a positive experience and driven to exceed customer expectations.</li><li> Communicate clearly and empathetically with both team members and passengers, even in challenging situations.</li><li> Ability to thrive in a fast-paced, dynamic environment and respond effectively to unexpected challenges.</li><li> Maintain a positive and professional demeanor under pressure.</li><li> Collaborative who can work effectively with cross-functional teams to achieve shared goals and improve service delivery.</li><li> Think critically and creatively to find efficient and innovative solutions to complex issues.</li></ul></div></div></div></div><br>
<p></p>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Customer Experience Development Manager

Toyota Türkiye Pazarlama ve Satış A.Ş.

<div>
 <p>
  Toyota Turkey Marketing and Sales Inc. is an international distributor responsible for the marketing, sales, and after-sales services of Toyota and Lexus branded vehicles in the automotive sector.
 </p>
 <p>
 </p>
 <p>
  Our employee value proposition is "We Respect We Kaizen!", which reflects our two most important values, "Respect for People" and "Kaizen".
 </p>
 <p>
 </p>
 <p>
  The common characteristics of Toyota employees who say "We Respect We Kaizen!" are as follows:
 </p>
 <ul>
  <li>
   Love job and do it with passion!
  </li>
  <li>
   Work with a smile and have fun!
  </li>
  <li>
   Make an effort to create happy environment!
  </li>
  <li>
   Value everyone for being human!
  </li>
  <li>
   Work with team spirit for better results.
  </li>
 </ul>
 <p>
 </p>
 <p>
  We are looking for
  <strong>
   Customer Journey and Kaizen Specialist
  </strong>
  to work with our teams.
 </p>
 <p>
  <u>
   You Will Be a Perfect Match If You Have;
  </u>
 </p>
 <p>
 </p>
 <ul>
  <li>
   A bachelor's degree or higher is required
  </li>
  <li>
   Excellent command of written and spoken English
  </li>
  <li>
   Strong analytical abilities, capable of data-driven operational processes
  </li>
  <li>
   High communication ability, able to coordinate processes with different stakeholders inside the company
  </li>
  <li>
   Minimum 2 years of experience in customer experience management, Team player, problem-solving, innovative thinking, strong communication and negotiation skills,
  </li>
  <li>
   Having strong project management and analytical skills
  </li>
  <li>
   Have good skills in Microsoft Office Programs (Word, Excel, PowerPoint)
  </li>
  <li>
   Highly driven and brave to be a game changer
  </li>
  <li>
   Experience in customer experience management and measurement tools
  </li>
  <li>
   Customer-oriented innovative thinking
  </li>
 </ul>
 <p>
 </p>
 <p>
  <u>
   Main Responsibilities:
  </u>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Localization and implementation of global brand strategy and customer experience.
  </li>
  <li>
   Tracking, reporting, and enhancing the efficiency of customer feedback channels at all customer points of contact, both online and offline.
  </li>
  <li>
   Measuring customer feedback in line with the appropriate customer journey and sharing it with the relevant business process owners at frequent intervals.
  </li>
  <li>
   Clarifying the actions associated with experience development areas, as well as ensuring coordination and follow-up with process owners.
  </li>
  <li>
   Taking swift response with the relevant business process owners in cases identified by customer experience metrics. Putting in place corrective and remedial systems to detect and respond to these situations.
  </li>
  <li>
   Adopting new approaches and practices to improve customer experience
  </li>
  <li>
   Responsible for Kaizen projects carried out at Toyota Turkey and Toyota &amp; Lexus Dealers
  </li>
 </ul>
</div>


Customer Journey and Kaizen Specialist

Google

<div>
 <strong>
  Minimum qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or equivalent practical experience.
  </li>
  <li>
   2 years of experience in sales, account management, media planning, sales pitching, negotiation, product insights.
  </li>
  <li>
   Experience in business, media account management, or the advertising industry.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 years of experience in the TV or media industry.
  </li>
  <li>
   2 years of experience working in a digital agency.
  </li>
  <li>
   Ability to contact customers and a passion for helping them grow their business.
  </li>
  <li>
   Excellent communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and the customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
 <br/>
 <br/>
 Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you&rsquo;ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage a new customer portfolio for six months to set them up for success with their digital advertising journey.
  </li>
  <li>
   Deliver against assigned customer goals while prioritizing and delivering an outstanding on-boarding experience.
  </li>
  <li>
   Work cross-functionally with sales, product, and program teams to deliver customer on-boarding experience.
  </li>
  <li>
   Implement ways to improve the customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
  </li>
  <li>
   Communicate with customers via phone, chat, and email. Provide advice to help the advertisers get the return on their investment by working closely with them in a consultative role.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>


Customer Onboarding Strategist, Acquisitions, GCS

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