customer experience strategist

Tajir

<div><h1 class="jobSectionHeader">About Tajir</h1>
Tajir is a new way for stores to buy inventory. Through the Tajir app, stores can order whenever they want, receive on-demand delivery, and choose from the largest selection of products available. Combined with transparent and competitive prices, Tajir takes a process that took a dozen hours every week and reduces it to a few minutes.
For brands, Tajir ensures that products are always reliably stocked at stores. Brands enjoy higher margin sales with zero additional investment.
Since our launch, we became the first company for Pakistan funded by Y Combinator, raised seed capital and further financing from Kleiner Perkins, and &mdash; most importantly &mdash; have served over 100,000 stores.
Today, Tajir helps stores save money and boost sales. Our vision is to provide every store in Pakistan the essential services it needs to grow.<h1 class="jobSectionHeader">
Who we are looking for</h1><ul><li>
0-2 years of experience in Customer Service or a related field (fresh graduates are welcome to apply!)</li><li>
Minimum 12 years of education.</li><li>
Male</li><li>
Strong Urdu communication skills.</li><li>
Residing in Lahore</li></ul><h1 class="jobSectionHeader">
What you will do</h1><ul><li>
Respond to customer calls and text chats.</li><li>
Diagnose and tackle customer-facing issues.</li><li>
Analyze recurring problems and propose solutions.</li><li>
Coordinate with other departments to resolve customer complaints.</li></ul></div>

Customer Support Representative

Ooredoo Group of Companies

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
Your impact on our goals 
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.</li><li>
Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.</li><li>
Define and track key performance indicators (KPIs) to measure customer experience improvements.</li><li>
Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.</li><li>
Identify opportunities to completely reimagine the physical and digital experience through innovation.</li><li>
Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.</li><li>
Drive customer centric culture across Ooredoo and operating companies.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.</li><li>
Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.</li><li>
Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.</li></ul>
Other expectations
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
Experience<ul><li> 
12+ years of experience in customer experience management, retail (service centres), or contact centres operations,</li><li>
5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
10+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

Associate Director, Customer Excellence

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 
 
 
 Key Accountability Areas
 
 
 
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
 </li>
 <li>
 Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
 </li>
 <li>
 Conduct customer interviews and surveys and report on insights
 </li>
 <li>
 Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
 </li>
 <li>
 Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
 </li>
 <li>
 Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
 </li>
 <li>
 Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
 </li>
 <li>
 Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
 </li>
 <li>
 Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
 </li>
 <li>
 Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
 </li>
 <li>
 Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
 </li>
 <li>
 Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
 </li>
 <li>
 Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
 </li>
 <li>
 Lead and manage projects and programs with internal stakeholders to improve customer experience.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 Governance and Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 8 - 10 years of experience in customer experience, customer service, or operations,
 </li>
 <li>
 Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
 </li>
 <li>
 Proficiency in CX tools, CRM software, and customer support platforms.
 </li>
 <li>
 Excellent communication and leadership skills, with the ability to influence stakeholders.
 </li>
 <li>
 Knowledge of food delivery or e-commerce industries is a plus.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment and drive results.
 </li>
 <li>
 Strong project management skills with the ability to execute multiple initiatives simultaneously.
 </li>
 <li>
 Experience in data-driven decision-making, customer segmentation, and personalization strategies.
 
 
 </li>
 </ul>
 
 Education and Certifications
 
 
 
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>

Customer Experience Senior Manager

Ooredoo Group

<div>
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Associate Director - Customer Excellence, is a pivotal leadership role focused on designing, implementing, and driving customer-centric strategies that enhance customer satisfaction, loyalty, and overall experience. This role combines strategic vision, operational excellence, and leadership to deliver value to customers and align customer initiatives with organizational goals.
 
 
 
 
 
 
 Your impact on our goals
 
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution.
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX.
 </li>
 <li>
 Utilize customer feedback and data analytics mechanisms to continuously assess and improve service quality, as well as drive innovation in customer interactions.
 </li>
 <li>
 Define and track key performance indicators (KPIs) to measure customer experience improvements.
 </li>
 <li>
 Develop and implement best practices for customer interaction, training programs for the OpCos, setup a performance measurement matrix and evaluation metrics.
 </li>
 <li>
 Identify opportunities to completely reimagine the physical and digital experience through innovation.
 </li>
 <li>
 Work closely with IT and digital teams to develop strategy for implementation of new customer service technologies, such as CRM systems, AI-driven support tools, and self-service solutions.
 </li>
 <li>
 Drive customer centric culture across Ooredoo and operating companies.
 </li>
 </ul>
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives, to enhance the overall customer experience, ensuring consistency across all channels and touchpoints.
 </li>
 <li>
 Set goals for customer satisfaction, service quality, and operational performance, ensuring alignment with broader company objectives.
 </li>
 <li>
 Collaborate with other Group or OpCos functions to ensure customer needs are addressed effectively for all customer touchpoints.
 </li>
 </ul>
 
 
 Other expectations
 
 
 
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 
 
 
 
 
 
 Experience &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 12+ years of experience in customer experience management, retail (service centres), or contact centres operations,
 </li>
 <li>
 5+ years in a senior leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 10+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor Degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
 
 
</div>

Associate Director - Customer Excellence

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The Customer Experience Strategy &amp; Operations team at Snoonu is responsible for designing and implementing initiatives that enhance customer, rider, and merchant experiences across all touchpoints. We are relentless in improving operational excellence, customer outcomes, and scalable satisfaction.
 
 
 Our team collaborates closely with Product, Engineering, Operations, Support, and Business teams to make Snoonu the most trusted brand in the market. We don&rsquo;t just solve problems &mdash; we identify systemic gaps and build cross-functional solutions that drive measurable impact.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Own the Cancellations Problem End-to-End
 
 
 
 <ul>
 <li>
 Analyze cancellation trends across customers, riders, and merchants.
 </li>
 <li>
 Identify root causes using quantitative data and qualitative insights (VoC, support tickets, operational feedback).
 </li>
 <li>
 Segment cancellations by type, geography, vertical, time, and operational drivers.
 </li>
 <li>
 Quantify the business impact (revenue, customer churn, operational inefficiencies).
 
 
 </li>
 </ul>
 
 Build and Drive Cross-Functional Solutions
 
 
 
 <ul>
 <li>
 Develop structured action plans in partnership with Product, Engineering, Operations, and Support.
 </li>
 <li>
 Translate insights into clear problem statements and solution hypotheses.
 </li>
 <li>
 Define success metrics and track impact post-implementation.
 </li>
 <li>
 Drive accountability and follow-through across stakeholders.
 
 
 </li>
 </ul>
 
 Use Data to Drive Decisions
 
 
 
 <ul>
 <li>
 Leverage SQL, dashboards, and analytics tools to uncover patterns and trends.
 </li>
 <li>
 Design experiments (A/B tests, pilots) to validate hypotheses.
 </li>
 <li>
 Build reporting frameworks to monitor cancellation KPIs and early warning signals.
 
 
 </li>
 </ul>
 
 Improve Customer Journeys
 
 
 
 <ul>
 <li>
 Map cancellation-related journeys to identify friction points.
 </li>
 <li>
 Propose structural improvements in policies, product flows, communication, or operational processes.
 </li>
 <li>
 Partner with VoC initiatives to close feedback loops.
 
 
 </li>
 </ul>
 
 Contribute as a CX Generalist
 
 
 
 <ul>
 <li>
 Support other strategic CX initiatives such as churn reduction, retention programs, service quality improvements, and journey redesign.
 </li>
 <li>
 Contribute to building scalable frameworks, SOPs, and playbooks for future problem-solving.
 </li>
 <li>
 Adapt as priorities evolve &mdash; this role is designed to grow with the business.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in Customer Experience, Strategy, Operations, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments.
 </li>
 <li>
 Strong analytical skills &mdash; ability to structure ambiguous problems and break them down into actionable components.
 </li>
 <li>
 Hands-on experience working with data (SQL, Excel, BI tools).
 </li>
 <li>
 Demonstrated experience identifying root causes and driving cross-functional initiatives to resolution.
 </li>
 <li>
 Strong stakeholder management and communication skills.
 </li>
 <li>
 Comfort working in ambiguity and ownership-driven environments.
 </li>
 <li>
 A customer-first mindset with the ability to balance customer impact and business realities.
 </li>
 <li>
 A bias for action and strong follow-through.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 SQL proficiency
 </li>
 <li>
 Experience working in start up fast pace environment
 </li>
 <li>
 Experience in delivery, logistics, marketplace, or gig-economy environments.
 </li>
 <li>
 Exposure to churn analysis, retention strategy, or operational performance optimization.
 </li>
 <li>
 Experience running structured problem-solving frameworks (e.g., hypothesis-driven analysis, root cause analysis, experiment design).
 </li>
 <li>
 Familiarity with CX platforms (Zendesk, Salesforce, etc.) and customer journey analytics.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Experience Specialist

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 
 
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
This role partners closely with Marketing and IT to leverage the customer experience platform (Medallia) to collect customer experience data across multiple channels and for several touchpoints across the customer journey. Core activities include but are not limited to: Setting and executing CX strategy, system design and architecture, system integration, data validation, system operations, survey design, mobile survey design, voice systems integration, data analysis, textual analysis, periodic presentations, development of dashboards and reporting tools. As the Sr Manager, Customer Experience Management and Strategy, you will act as a primary user and subject matter expert for the Varian CX system ensuring they meet business needs and provide actionable insights. The position will directly support actions to achieve business KPIs.
The ideal candidate is a highly analytical, data-driven Customer Experience professional with strong visualization skills, deep process understanding, and the ability to influence cross-functional teams to drive measurable CX improvements.
Qualifications
Technical Expertise:<ul><li>
Medallia Product Certified (MPC)</li><li>
Experience in Salesforce platform</li><li>
Proficiency in SaaS platforms, databases, ELT, APIs, OAuth 2.0, PGP, and workflows</li><li>
Proficiency in JavaScript, XML, HTML and CSS</li></ul>
Professional Skills:<ul><li>
Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption</li><li>
Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders</li><li>
Strong relationship-building skills, fostering trust and credibility with enterprise customers.</li><li>
Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.</li><li>
Excellent presentation and communication skills with business, team, and customers.</li><li>
Extensive experience in managing internationalization projects</li><li>
Previous experience in medical services industry</li><li>
Minimum Bachelor&rsquo;s degree required. Master&rsquo;s degree a plus</li><li>
Willing to travel up to 10%</li></ul>
Project Management Skills:<ul><li>
Experience managing project timelines, deliverables, and cross-functional collaboration. Project Management Professional and Certified Scrum Master or equivalent experience preferred</li><li>
 Ability to balance competing priorities and ensure successful project outcomes. You have experience in incorporating new technology, change management, managing stakeholder expectations in an international organization.</li></ul>
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$134,910 - $185,504
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
There is no deadline to apply. Applications are accepted on a rolling basis.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you&rsquo;re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: &ldquo;A successful candidate must be able to work with controlled technology in accordance with US export control law.&rdquo; &ldquo;It is Siemens Healthineers&rsquo; policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.&rdquo;
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.</div>

Senior Manager, Global Customer Experience

Santa Barbara Botanic Garden

<div>A Day in the Life
The Membership Experience &amp; Strategy Manager leads the strategic direction, growth, and overall experience of the Garden&rsquo;s membership program. This position drives acquisition, retention, and upgrade strategies; develops and executes membership communications; oversees member events and engagement programs; and ensures a high-quality, consistent member experience across all touchpoints. This role also holds programmatic oversight of Alpine, ensuring accurate member records, running data reports, and leveraging analytics to inform membership strategy. The manager works closely with the Development Operations Manager to ensure smooth coordination between member experience and backend operations.
This non-exempt, full-time (40 hours per week) position, reports to the Director of Development.
The Team
We love native plants and more importantly, we love talking about plants to encourage and cultivate support for our mission! We are fortunate to have diverse development team including folks just starting out and experienced development professionals. All of us understand that our interactions and relationships with our guests, members, and constituents build our support base &ndash; we create native plant enthusiasts and consequently, future donors! You will join an amazing team.
What You&rsquo;ll Do 
Membership Strategy &amp; Program Leadership<div><ul><li>
Lead the development and execution of strategies to grow membership through acquisition, retention, upgrades, and enhanced member benefits.</li><li>
Drive and maintain the membership program plan, including annual goals, KPIs, and member engagement priorities.</li><li>
Advise the Director of Development on membership trends, growth opportunities, and data-driven decision-making.</li><li>
Track membership performance and recommend improvements based on data insights.</li><li>
Ensure Guest Service Associates (GSAs) are trained and informed on membership goals and acquisition drives.</li><li>
Prepare Guest Service Associates (GSA) incentive program for each pay period</li><li>
Track and nurture community membership programs (SB, Goleta, and Carpinteria Libraries).
</li></ul></div>Member Experience Oversight<div><ul><li>
Ensure prompt, positive, and accurate membership interactions via website, phone, and email, setting quality standards for member communication and service.</li><li>
Oversee member fulfillment workflows (packets, digital cards, benefit distribution), in partnership with the Development &amp; Membership Operations Manager.</li><li>
Resolve complex member inquiries and support high-level member communications.</li></ul></div>
Membership Communications, &amp; Marketing<div><ul><li>
Compose and execute acquisition campaigns, and monthly Member Digest emails in Mailchimp, in collaboration with Marketing &amp; Communications.</li><li>
Establish the strategy and timeline for all membership mailings and email communications,</li><li>
including acquisitions, renewals, upgrades, and invitations.</li><li>
Design and update membership print and digital materials using Canva; coordinate production with mail houses, as needed.</li></ul></div>
Events, Engagement, &amp; Cross-Department Collaboration<div><ul><li>
Work with the Director of Development and Senior Donor Relations Manager to create the annual calendar of membership events and programs.</li><li>
Coordinate membership initiatives with all departments.</li><li>
Lead planning and execution of member events, such as previews, receptions, and programmatic experiences.</li><li>
Prepare invitation lists with support from Development Operations; oversee registration, check-in flow, and follow-up workflows after events.</li></ul></div>
Alpine Programmatic Oversight<div><ul><li>
Run membership reports, segment lists, and update member/donor records.</li><li>
Ensure data accuracy related to membership processing and engagement tracking.</li><li>
Collaborate with the Development Operations Manager on data standards and record maintenance best practices.</li><li>
Must have or develop proficiency in Alpine, ACME Ticketing, and digital membership card software; serve as a trainer for membership-related functions.</li></ul></div>
 Gift Processing &amp; Data Integrity<div><ul><li>
Accurately process and record high volume of gifts (online, mail, in-person, in-kind) in Alpine while adhering to Garden confidentiality and compliance policies.</li><li>
Log incoming daily gifts related to membership, contributions, and/or events received by mail.</li><li>
Create daily gift batches, deposit files, and weekly stewardship reports to associated email lists.</li><li>
Scan gift documentation materials and maintain digital recordkeeping standards.</li><li>
Ensure timely, accurate donor and member acknowledgements, paying special attention to designations and gift details.</li></ul> 
 Development Collaboration</div><div><ul><li>
Support donor cultivation and stewardship activities by identifying notable member engagement trends and sharing insights with the Development team.</li><li>
Attend Development Committee meetings and prepare relevant membership updates.</li></ul></div>
You Must Be Able To:<div><ul><li>
Lead membership strategy and experience design.</li><li>
Use Alpine to track membership activity, run reports, and update records.</li><li>
Manage projects, attend inter-departmental meetings, write reports, and serve as the key membership contact across the organization.</li><li>
Problem-solve, manage time, and multi-task to meet deadlines and priorities</li><li>
Work comfortably in a fast-paced environment that requires quick turnaround and flexibility</li><li>
Work independently and as part of a team to further the goals of the organization</li><li>
Lift and carry 20 lbs., bending, squatting and walking stairs and the SBBG trails</li><li>
Stand/walk for up to 2 hours at a time, and using a computer or phone for lengthy periods</li></ul></div>
You Will Definitely Need:<div><ul><li>
Database experience</li><li>
Excellent organizational and proofreading skills, with attention to detail and accuracy</li><li>
Strong interpersonal communication skills and sensitivity &ndash; both verbal and written - with diverse audiences.</li><li>
Proficiency in Microsoft Office Suite, with an emphasis on Excel.</li><li>
Bachelor&rsquo;s degree or equivalent knowledge and experience.</li></ul></div>
It Would Be Nice if You Had:<div><ul><li>
Experience in non-profit office administration</li><li>
Fluency in Spanish (not necessary, but we would love this!)</li><li>
Public garden or museum experience</li></ul></div>
More About Us
The Garden is a beautiful place to work! And in this role, you are often outdoors. In addition to beautiful views, outdoor work environments also include exposure to extreme temperature fluctuations, rain, dust, allergens, poison oak, insects, small wild animals, and sun exposure.
Disclaimer:
The employee must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Santa Barbara Botanic Garden retains the right to change or assign other duties to this position.</div>

Membership Experience & Strategy Manager

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