customer experience strategist

Principal Financial Group

<div>What You'll Do:
<div>
Are you energized by creating memorable event experiences that bring teams, clients, and partners together? Do you love managing details, building relationships, and delivering polished, high‑impact programs that drive business results?</div><div></div><div><br>
We are looking for an experienced <b>Events Strategist </b>to support our Sales organization within Principal&rsquo;s <b>Retirement &amp; Income Solutions (RIS)</b> business. In this role, you&rsquo;ll play a vital part in bringing our brand to life by planning and executing exceptional events that strengthen and support our sales strategy.</div><div></div><div><br>
If you thrive in a fast‑paced environment, enjoy owning projects from concept to completion, and are committed to flawless execution&mdash;we&rsquo;d love to have you on our team.</div><div></div><div><b><br>
What You&rsquo;ll Do</b></div><div></div><div><b><br>
Event Design &amp; Execution</b></div><ul><li>
Partner with internal stakeholders to develop annual event strategies, ensuring alignment with brand, sales priorities, and compliance standards.
</li><li>Manage all logistical aspects of planning which may include speaker selection, technology management, communications, marketing activities, on-site coordination, budget forecasting/maintenance/reconciliation and return on investment analysis. Accountable for maintaining post conference success metrics, stakeholder feedback and delivery of overall conference evaluation results.</li><li>
Partner with internal stakeholders to develop annual event strategy, ensuring alignment with brand, sales priorities, and compliance standards.</li><li>
Plan, coordinate, and execute small- to large-sized events that support our RIS Sales team and business goals.</li><li>
Manage all event logistics including: speaker coordination, agenda and scheduling, budgeting, activity planning, entertainment and rentals, transportation and on-site logistics and support.</li><li>
Execute event technology for in person, hybrid and virtual events. Utilize knowledge of all aspects of event technology to guide stakeholders to the most effective solutions.</li></ul><div><b>
Pre- &amp; Post-Event Workflow</b></div><ul><li>
Drive comprehensive pre-event planning, including communications, materials, vendor coordination, and internal alignment.</li><li>
Manage post-event follow-through, including data tracking, reporting, and sales activation initiatives to translate events into measurable business outcomes.</li></ul><div><b>
Cross-Functional Collaboration</b></div><ul><li>
Work closely with marketing, compliance, sales leadership, operations, finance, and external partners to support both event-related initiatives and non-event projects that enhance the client and sales experience.</li></ul>
Who You Are:
<ul><li>Bachelor&rsquo;s degree or equivalent experience</li><li>
6+ years of experience in event management, client partnership, marketing, or sales support</li><li>
Outstanding organizational skills and the ability to manage multiple projects simultaneously</li><li>
Strong problem‑solving, communication, negotiation, and collaboration skills</li><li>
Ability to work effectively under pressure and adapt quickly in a fast‑moving environment</li><li>
Comfortable operating with a high sense of urgency</li><li>
Ability to lift up to 35 pounds</li><li>
Willingness to travel (up to 20%, including overnight travel)</li></ul><div><b>
Preferred Skills That Help You Stand Out</b></div><ul><li>
Experience partnering with or supporting a Sales organization</li><li>
Familiarity with financial services or retirement industry (nice to have, not required)</li><li>
Experience with Salesforce</li><li>
Strong data tracking and reporting capabilities to analyze event outcomes</li><li>
Ability to anticipate needs, problem‑solve proactively, and build strong internal relationships</li></ul><div><b>
Why You&rsquo;ll Love This Role</b></div><ul><li>
You&rsquo;ll be a key contributor in shaping how Principal shows up to our clients, partners, and sales teams.</li><li>
You&rsquo;ll join a collaborative and dynamic team where your creativity, attention to detail, and strategic thinking truly matter.</li><li>
You&rsquo;ll have the autonomy to manage meaningful work while having the support of a strong team behind you.</li></ul>
Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $84600 - $125000 / year Salary Details:
<p>
The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience.</p><ul><li>
Grand Island, NE / Wichita, KS: $84,600 - $114,300 / year</li><li>
Des Moines, IA / Tampa, FL: $89,300 - $120,650 / year</li><li>
Charlotte, NC / Dallas, TX: $94,000 - $125,000 / year</li><li>
Chicago, IL / Denver, CO / Minneapolis, MN: $103,400 - $125,000 / year</li></ul>
Time Off Program: Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don&rsquo;t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible: Yes Additional Information:
<h2 class="jobSectionHeader"><b>Work Authorization/Sponsorship
</b></h2><div>At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.</div><div>
Nonimmigrant Workers and Green Card for Employment-Based Immigrants</div><h2 class="jobSectionHeader"><b>
Investment Code of Ethics
</b></h2><div>For Principal Asset Management positions, you&rsquo;ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.</div><h2 class="jobSectionHeader"><b>
Experience Principal
</b></h2><div>At Principal, we value connecting on both a personal and professional level. Together, we&rsquo;re imagining a more purpose-led future for financial services &ndash; and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.</div><h2 class="jobSectionHeader"><b>
Principal is an Equal Opportunity Employer
</b></h2><div>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>
Posting Window: We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Date First Posted (TTF): 3/19/2026 Latest Post Date: Careers - US: 3/19/2026
<p>LinkedIn Remote Hashtag</p>
: #LI-Remote</div>

Event Experience Planning Senior Strategist

Dammam Airports | مطارات الدمام

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Lead and develop initiatives that enhance the overall passenger experience, airport ranking, passenger satisfaction, resolving journey pain-points and complaints. Drawing on the industry&rsquo;s best practices based on research and results analysis, foster a culture of customer-centricity, Dammam Airports Company brand advocacy.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Accountability Description
  </strong>
 </p>
 <p>
  <strong>
   Strategic Leadership
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Develop and lead the implementation of a comprehensive customer experience strategy for Dammam Airports Company, ensuring alignment with organizational goals and strategic objectives.
  </li>
  <li>
   Drive initiatives to optimize the lifecycle management of customer interactions, enhancing operational efficiency and supporting Dammam Airports Company long-term objectives.
  </li>
  <li>
   Establish key performance indicators (KPIs) to monitor and evaluate the effectiveness of customer experience practices, ensuring continuous improvement and alignment with Dammam Airports Company strategic goals.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational Excellence
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Develop passengers&rsquo; personas through research &amp; data collection of demographics, travel behaviors and travel purposes. And work on continuous refinement of profiles based on data collected to adapt to new travelers needs.
  </li>
  <li>
   Identify all the touchpoints that passengers encounter with Dammam Airports starting from &ldquo;homes&rdquo; to map journeys and identify improvements areas and introduce innovative solutions based on best practices or digital integration.
  </li>
  <li>
   Utilize passengers feedback, surveys results and analytics to gain insights into trends, customers&rsquo; needs and preferences, making informed decisions that enhance the overall experience.
  </li>
  <li>
   Direct the analysis of passenger experience reports from external entities such as GACA, SKYTRAX, ACI and the Tourism Authority, ensuring actionable insights are derived and implemented to achieve Dammam Airports KPIs at National and International programs.
  </li>
  <li>
   Ensure the continuity of Dammam Airports membership, the continuity to participate at Voice of Customers programs, such as surveys and customer experience accreditation or any future programs related to enhancing passengers&rsquo; experience.
  </li>
  <li>
   Ensure effective handling and timely resolution of complaints received through various channels, including the GACA portal, digital channels, and social media, by coordinating with the concerned departments and airports.
  </li>
  <li>
   Monitor the progress of complaint resolutions, ensuring timely and effective solutions are implemented and complaints are officially closed upon thorough verification.
  </li>
  <li>
   Guide the categorization and organization of feedback from passenger experience reports by function (e.g., maintenance, operations), ensuring targeted actions are taken.
  </li>
  <li>
   Ensure the provision of actionable insights and recommendations to address paint points, coordinating with responsible departments to implement corrective actions.
  </li>
  <li>
   Evaluate audit visit observations and notes, organizing them by function and ensuring comprehensive action plans are developed and executed.
  </li>
  <li>
   Oversee the monitoring and implementation of GACA&rsquo;s program requirements which includes SQS, Customer Satisfaction, Customers Complaints and GACA&rsquo;s observation. ensuring accuracy and comprehensive analysis of all targets and KPIs.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Management
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Develop and nurture partnerships with key stakeholders, including internal departments, external agencies, and service providers, to enhance customer experience and service delivery.
  </li>
  <li>
   Collaborate with vendors and service providers to negotiate contracts and secure optimal solutions for customer experience needs, driving continuous improvement and alignment with business objectives.
  </li>
  <li>
   Ensure the alignment of customer experience initiatives with organizational goals and regulatory requirements, including compliance with industry standards.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Team Leadership and Development
  </strong>
 </p>
 <p>
 </p>
 <ol>
  <li>
   Lead, mentor, and develop a high-performing customer experience team, fostering a culture of excellence, accountability, and continuous improvement.
  </li>
  <li>
   Set clear performance expectations for team members, providing regular feedback and support to encourage growth and development.
  </li>
  <li>
   Design and implement training programs plans to enhance the skills and knowledge of the customer experience team, ensuring they are equipped to handle evolving industry challenges.
  </li>
  <li>
   Ensure team members are adherence to Dammam Airports values, and customer experience department policy and procedures.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Financial Management
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Supervise financial planning and budgeting within the department by tracking expenditures and financial performance, ensuring adherence to budgetary guidelines and financial targets. Develop KPIs to monitor financial health and guide strategic financial decisions.
  </li>
  <li>
   Manage departmental resources by assessing needs, allocating budgets, and optimizing utilization, ensuring efficient operations and maximum return on investment.
  </li>
  <li>
   Monitor the financial performance of customer experience initiatives, identifying cost-saving opportunities and implementing measures to achieve financial targets.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Innovation and Continuous Improvement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Drive innovation in customer experience by adopting new technologies and best practices, ensuring DACO remains at the forefront of industry advancements.
  </li>
  <li>
   Continuously assess and improve customer experience processes to enhance efficiency, effectiveness, and alignment with Dammam Airports strategic objectives.
  </li>
  <li>
   Encourage a culture of continuous improvement within the team, actively seeking and implementing feedback and ideas for process enhancements.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Job Requirements
  </strong>
 </p>
 <p>
  <strong>
   Education Background:
  </strong>
  Bachelor&rsquo;s degree: Business Administration or equivalent.
 </p>
 <p>
  <strong>
   Relevant Experience:
  </strong>
  Minimum 12 years of total experience in customer service and/or customer experience management or a similar field within the aviation or service industry, with a significant portion in management or leadership role.
 </p>
 <p>
 </p>
</div>


Customer Experience Director

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Purpose
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To effectively monitor the customer experience, collect feedback, measure satisfaction levels, track key customer experience metrics and analyze customer touchpoints throughout their lifetime with HS
 <br/>
 <br/>
 <strong>
  Key Accountability Areas
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify touch points during customer experience and analyze the current state of these touch points and how to improve them.
  </li>
  <li>
   Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
  </li>
  <li>
   Conduct customer interviews and surveys and report on insights
  </li>
  <li>
   Regular communication with internal stakeholders such as customer care and other customer-facing teams to identify gaps and opportunities.
  </li>
  <li>
   Raising red flags wherever the business process &ndash; billing, installation, or anything pre or post sales &ndash; needs correction to ensure the customer has a seamless experience with the company
  </li>
  <li>
   Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
  </li>
  <li>
   Work with the product and the technology teams to ensure seamless brand and buying experience with technology- be it the brand website or a self-service app
  </li>
  <li>
   Design and implement customer retention programs to minimize churn and enhance long-term customer engagement.
  </li>
  <li>
   Oversee customer service metrics, including response time, resolution rate, and CSAT, to drive continuous improvement.
  </li>
  <li>
   Monitor competitor strategies and industry trends to ensure Hungerstation remains a leader in customer experience
  </li>
  <li>
   Analyze internal company&rsquo;s performance data and find out patterns that might affect the customer experience.
  </li>
  <li>
   Prepare weekly, monthly, and annually data-based insights and report them to internal stakeholders.
  </li>
  <li>
   Support internal stakeholders with data analytics when needed to help them improve areas that affect customer experience.
  </li>
  <li>
   Lead and manage projects and programs with internal stakeholders to improve customer experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategy &amp; Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
  </li>
  <li>
   Make critical decisions that support the Division's strategic and tactical direction.
  </li>
  <li>
   Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance and Resilience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
  </li>
  <li>
   Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
  </li>
  <li>
   Uphold a high-performance working environment and promote HS&rsquo;s Values.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Knowledge and Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8 - 10 years of experience in customer experience, customer service, or operations,
  </li>
  <li>
   Strong analytical skills with experience in customer feedback analysis, retention management, and process improvement.
  </li>
  <li>
   Proficiency in CX tools, CRM software, and customer support platforms.
  </li>
  <li>
   Excellent communication and leadership skills, with the ability to influence stakeholders.
  </li>
  <li>
   Knowledge of food delivery or e-commerce industries is a plus.
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment and drive results.
  </li>
  <li>
   Strong project management skills with the ability to execute multiple initiatives simultaneously.
  </li>
  <li>
   Experience in data-driven decision-making, customer segmentation, and personalization strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Certifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Business Administration, or a relevant field is required.
</div>


Customer Experience Senior Manager

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary</b></p><p>
CVS Health is on a journey to become the most consumer-centric health company by creating best in class experiences for customers, members, clients, and colleagues. The Enterprise Customer Experience Team is responsible for measuring and driving action on consumer feedback and establishing a consumer-centric culture at CVS Health. This work is powered by innovative data-driven approaches that generate actionable insights to both solve customer pain points, and surprise and delight our consumers.</p><p></p><p>
The Senior Manager, Customer Experience (CX) Measurement reports to the Lead Director of Customer Experience (CX) Measurement and plays a critical role in helping CVS Health to achieve this goal. This role is focused on ensuring consistent and reliable measurement of the customer experience across the CVS Health enterprise and delivering actionable insights to key stakeholders across all our businesses.</p><p></p><p>
You'll make an impact by:</p><p></p><ul><li>
Ensuring consistent reliable measurement and reporting to support enterprise experience, including management incentive scorecards and other integrated metrics.</li><li>
Synthesize data and insights across enterprise customer feedback programs to provide on-going standard and ad hoc reporting to business partners on customer experience.</li><li>
Leverage new tools for understanding customer experience, such as predicted and synthetic data and AI analysis, to derive insights to influence business decisions and drive improvements to customer experience.</li><li>
Lead customer experience activation projects with business partners to generate tangible improvements to the experience based on insights.</li><li>
Provide support for Client, Caremark and Aetna customer experience measurement team as needed.</li><li>
Provide strategic thinking on the evolution of CX Measurement programs including redesign of existing programs, analysis of feedback and new forms of measurement.</li></ul><p></p><p>
This role will be a key member of our Customer Experience team, functioning as part of a community of Customer Experience professionals who not only help each other, but are also passionate about the future of healthcare and the voice of the customer.</p><p><b><br>
Required Qualifications</b></p><ul><li>
7-10+ years of experience in measuring and analyzing customer feedback, generating insights and implications, and using the resulting insight to drive change / influence the customer experience.</li><li>
Experience with Medallia, Qualtrics, OR other customer experience measurement platforms.</li><li>
Ability to analyze structured and unstructured data using multiple tools and communicate those results to a diverse audience including senior leaders</li><li>
Proven ability to perform and interpret statistical analysis to tell data driven stories that can lead to actionable insights.</li><li>
Proven ability to build relationships across large and complex organizations and to communicate effectively and influence senior leadership.</li><li>
Project management or other experience managing projects</li><li>
Strong Microsoft Office Suite, PowerPoint and Excel, and document management skills.</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Experience in the Healthcare Insurance Industry</li><li>
Demonstrated ability to thrive in highly complex environments</li><li>
Experience with AI tools</li></ul><p><b><br>
Education</b><br>
Bachelor's Degree or related experience</p><p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$67,900.00 - $199,144.00<p><br>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company&rsquo;s equity award program.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 03/31/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Senior Manager, Customer Experience Measurement

Ventura Foods

<div><p><b>Employment Type:</b> Salaried<br>
<b>Work Arrangement:</b> Remote</p><div><div><div><h2 class="jobSectionHeader"><b>
Position Summary:</b></h2></div><div><p>
Are you passionate about transforming how businesses serve their customers? Join us as our Director of Customer Experience (CX) and lead the charge in shaping the future of customer interactions for a leading B2B food manufacturing company. You&rsquo;ll drive the implementation of our CX roadmap and customer journey map, build a sustainable CX operating model, and champion a customer-centric culture across all functions. This is a hands-on leadership role focused on turning strategy into action and driving measurable CX improvement.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Major Duties and Responsibilities:</b></h2></div><div><ul><li>
Lead the execution of our CX roadmap and customer journey mapping initiatives, ensuring alignment with the unique needs of B2B food manufacturing clients and partners.</li><li>
Design and implement a scalable CX operating model that integrates best practices across Sales, Operations, QA, IT, and Customer Service.</li><li>
Drive continuous improvement in customer service operations, including order management and case management, to ensure seamless delivery and support for our B2B clients.</li><li>
Develop and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT, order fulfillment, case resolution).</li><li>
Oversee the Voice of Customer (VoC) program, leveraging the Qualtrics platform to capture, analyze, and act on feedback from distributors, retailers, and business partners.</li><li>
Educate and engage the organization on CX best practices, fostering a culture of customer-centricity through training, communications, and enablement programs.</li><li>
Lead, coach, and develop a high-performing CX team, empowering managers and administrators to deliver exceptional service and insights.</li><li>
Collaborate with senior leadership and cross-functional teams to prioritize CX initiatives and ensure resources are aligned for maximum impact.</li><li>
Monitor and report on CX program effectiveness, providing actionable insights and recommendations to drive business results.</li><li>
Stay current on CX trends, technologies, and regulatory requirements in the food manufacturing industry, bringing innovative ideas to enhance the customer experience.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Education and Experience:</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree is required.</li><li>
10+ years of progressive experience in customer experience, customer service, or related roles (SC, Customer Marketing), inclusive of 2 years in CX or Customer Service and direct people leadership is required.</li><li>
B2B industry experience is required.</li><li>
Proven success implementing CX roadmaps, journey mapping, and VoC programs (Qualtrics or similar platforms) in a multi-functional organization.</li><li>
Demonstrated ability to lead cross-functional teams and manage direct reports in a matrixed business setting.</li><li>
Experience with dashboard creation, data analytics, and performance measurement in CX or customer service operations.</li><li>
Ability to travel 25%, in North America.</li><li>
Master&rsquo;s degree preferred.</li><li>
Ideally the candidate has experience with food manufacturing environments.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge and Skills:</b></h2></div><div><ul><li>
Deep expertise in CX strategy, customer journey mapping, and operationalizing CX across B2B commercial and manufacturing functions.</li><li>
Advanced knowledge of Voice of Customer (VoC) methodologies and platforms, especially Qualtrics.</li><li>
Strong analytical skills, with proficiency in dashboard development, data visualization, and CX metrics (NPS, CSAT, order fulfillment, case resolution).</li><li>
Experience improving customer service operations, including order management and case management processes in a manufacturing context.</li><li>
Excellent leadership, coaching, and team development abilities.</li><li>
Outstanding communication and stakeholder management skills, able to influence at all levels.</li><li>
Ability to drive change, foster a customer-centric culture, and educate teams on CX best practices.</li><li>
Familiarity with CRM and CX technologies (Salesforce ServiceCloud, Qualtrics, etc.).</li><li>
Proficiency in project planning, stakeholder engagement, and change management to ensure successful adoption of CX initiatives.</li><li>
Strategic thinker with a bias for action and continuous improvement.</li><li>
Knowledge of food manufacturing industry trends, regulatory requirements, and emerging CX technologies.</li></ul></div></div></div><p><b>
Why Join Us:</b><br>
Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves. When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you&rsquo;re willing to push yourself to get there. We invest in your growth because you invest in ours.</p><p><br>
</p><p>Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:
</p><ul><li>Medical, Prescription, Dental, &amp; Vision &ndash; coverage beginning on your 1st day for eligible employees
</li><li>Profit Sharing and 401(k) matching (after eligible criteria is met)
</li><li>Paid Vacation, Sick Time, and Holidays
</li><li>Employee Appreciation Events and Employee Assistance Programs</li><li>
Salary Base Range of $146,200.00 - $194,957.70*</li><li>
Annual bonus (based on the incentive program terms and conditions)</li></ul><p></p><ul><li><br>
The &ldquo;base salary range&rdquo; provided above is a good faith estimate of what we expect to pay for this position in the specified markets. Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography. Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.</li></ul><p></p><p><b><br>
Diversity &amp; Inclusion:</b><br>
Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values. We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace.</p><p></p><p><br>
Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</p></div>

Director Customer Experience

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
This job is part of the Customer Experience Program Management Team within the Commercial Organization</li><li>
You&rsquo;ll play a pivotal role in enhancing transparency, promoting prioritization, and ensuring efficient delivery across our portfolio.</li><li>
Your expertise will be instrumental in informing strategic decisions, driving the successful delivery of initiatives, and contributing to the overall advancement of our enterprise objectives.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Analyze customer feedback and behavioral data, research industry and competitive trends, and turn the insights into actions that will improve the customer experience, generate deeper customer loyalty, and strengthen profitability</li><li>
Leverage knowledge of Web Content Accessibility Guidelines (WCAG) to ensure we design, develop, and maintain accessible digital customer interfaces, including (but not limited to) aa.com, mobile web, app, airport kiosks, inflight Wi-Fi portal, and onboard entertainment</li><li>
Implement new traffic agreements, codeshare, and seamless partnership efforts; balancing Oneworld, Alliances &amp; Partnerships, and other AA priorities.</li><li>
Identify, explore, and pursue opportunities for innovation, improving the interline, codeshare, and Oneworld customer experience.</li><li>
Represent and support American Airlines&rsquo; position within Industry Working Groups (IATA, A4A, ISMC, etc.)</li><li>
Support, plan and participate in the Big Room Planning exercises which unite departments to discuss their roadmaps while considering their progress, risks and dependencies</li><li>
Align teams around commercial strategies, key objectives, and success metrics, maintaining clear communications across teams, and ensuring cross-functional actions are completed</li><li>
Manage overall commercial initiative roadmaps, working with product teams to define and track objectives and key results (OKRs) and milestones, while ensuring speed-to-market</li><li>
Collaborate and foster deep relationships with counterparts across the company, including (but not limited to) Customer Experience, Commercial Planning and Analysis, Revenue Management and Loyalty, Partnerships and Retailing,</li><li>
Reservations and Service Recovery, Inflight and Premium Guest Services, Airport Operations, and Joint Business partners</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor's Degree or equivalent experience/training</li><li>
4+ years of relevant work experience</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Master&rsquo;s Degree with coursework/experience in a relevant discipline</li><li>
Prior experience in Technology, Consulting, Data Analytics, or Economics-related field, preferably in Commercial Aviation</li></ul><p><b>
Skills, Licenses, &amp; Certifications</b></p><ul><li>
Ability to effectively communicate both verbally and in writing to a variety of audiences</li><li>
Ability to effectively analyze information and concisely present findings and strategies to leaders</li><li>
Ability to quickly absorb technical concepts and communicate them to a non-technical audience</li><li>
Demonstrated ability to develop and adhere to timelines and manage projects with minimal supervision</li><li>
Must be well-organized and detail-oriented</li><li>
Display flexibility and adaptability in a team-oriented, dynamic environment</li><li>
Proven ability to take action through intelligent risk-taking, innovation, and entrepreneurship</li><li>
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Analyst/Sr Analyst, Customer Experience Programs

Ooredoo Group of Companies

<div>Our business landscape<p><br>
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:</p><ul><li><p><b>
Value-Focused Portfolio:</b> Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</p></li><li><p><b>
Strengthen the Core:</b> Optimally using deployed capital and maintain an appropriate cost structure.</p></li><li><p><b>
Evolve the Core:</b> Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</p></li><li><p><b>
People:</b> Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</p></li><li><p><b>
Excellence in Customer Experience:</b> Creating superior customer experiences.</p></li></ul><p>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.</p>
Job overview<p><br>
The Senior Manager Customer Experience &amp; Touchpoints is a pivotal role focused on supporting Group and as well as operating companies to improve customer experience in general. The role includes topics like Voice of customer management, customer experience management, contact centre channel enablement and supporting Director in customer research.</p>
Your impact on our goals<p><br>
Following are the key responsibilities and expectations from the role.</p><p><b>
Customer Experience Activities</b></p><ul><li><p>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</p></li><li><p>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</p></li><li><p>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution</p></li><li><p>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX</p></li><li><p>
Develop, maintain, and continuously enhance Group-level CX dashboards and reporting frameworks, providing visibility on key customer experience indicators such as CSAT, VOC etc.</p></li><li><p>
Participate in and support Group-led RFP and RFI processes related to CX technology solutions, contributing to requirements definition, vendor evaluation, and implementation support.</p></li><li><p>
Monitor the progress and impact of CX initiatives across OpCos, ensuring that improvement programs deliver tangible results in key CX performance indicators.</p></li></ul><p><b>
Channel Management / enablement</b></p><ul><li><p>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</p></li><li><p>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</p></li><li><p>
Drive channel and OpCo level customer experience capability building initiatives.</p></li><li><p>
Monitor and analyze channel-level CX performance metrics (e.g., CSAT, VOC, digital experience scores), identifying key drivers of satisfaction and areas requiring improvement.</p></li><li><p>
Facilitate cross-market collaboration and knowledge sharing, enabling OpCos to adopt proven CX practices and successful initiatives implemented in other markets.</p></li><li><p>
Establish channel-specific CX principles and service design standards covering areas such as customer journey flows, service processes, digital usability, and interaction quality.</p></li></ul><p><b>
Other expectations</b></p><ul><li><p>
Basic understand of customer and market research and support Group Customer Experience head in market research activities, coordination with research agencies and OpCos w.r.t execution of different kind of studies</p></li><li><p>
Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.</p></li><li><p>
Basic understand for core telco systems (BSS, Contact centre and mobile App etc.)</p></li><li><p>
Basic understand of project management</p></li></ul>
Experience<ul><li><p><br>
10+ years of experience in customer experience management in large corporate organization</p></li><li><p>
Leading and driving multi country customer experience improvement initiatives,</p></li><li><p>
5+ years in a leadership role within the telecommunications industry, with experience in cross functional team management and coordination</p></li><li><p>
5+ years of Commercial Telco industry experience in a Group or OpCo capacity</p></li></ul></div>

Senior Manager Customer Experience

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