customer experience strategist

Flipkart

<div>
 
 Role - Customer Communication Strategist - Assistant Manager
 
 
 Location - Bangalore, ETV
 
 
 We are seeking a results-oriented Content Writer with a deep understanding of customer experience
 
 
 (CX) communications to craft effective and engaging content across all key channels (email, SMS,
 
 
 IVR, social media, and internal training).
 
 
 We are seeking a results-oriented Content Writer with a deep understanding of customer experience
 
 
 (CX) communications to craft effective and engaging content across all key channels (email, SMS,
 
 
 IVR, social media, and internal training).
 
 
 What you&rsquo;ll do:
 
 
 ● Develop Customer Experience Content: Create clear, non-promotional, and audience-specific
 
 
 content for customer-facing channels, including voice scripts, email templates, chat
 
 
 responses, and social media replies, applying nuances of customer psychology to drive
 
 
 desired behavioral outcomes.
 
 
 ● Leverage AI: Design, test, and refine effective AI prompts to generate or enhance
 
 
 communication drafts, build chat/voice bot interaction flows while ensuring speed and scale
 
 
 while maintaining brand voice, marketplace guidelines and accuracy.
 
 
 ● Conduct Research &amp; Analysis: Design and execute external customer surveys to derive
 
 
 actionable insights, and research industry trends and best practices from the e-commerce
 
 
 ecosystem to inform content strategy.
 
 
 ● Ensure Compliance &amp; Quality: Ensure all content is easy to comprehend, clear, accurate,
 
 
 concise, and strictly aligned with the brand&amp;#39;s tone of voice, legal, and marketplace guidelines.
 
 
 ● Drive Optimization &amp; Strategy: Proactively identify areas for communication improvement,
 
 
 recommend changes based on best practices, and optimize content for cost-efficiency,
 
 
 readability and improve customer experience metrics.
 
 
 ● Consult &amp; Collaborate: Act as a content consultant to stakeholders, deciphering complex
 
 
 requests, advising on appropriate communication channels, and integrating feedback to
 
 
 meet functional objectives.
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 ● Bachelor&rsquo;s degree, preferably in Media/Communication or Journalism.
 
 
 ● 5-6 years of proven experience in content writing within the customer service or e-commerce
 
 
 domain.
 
 
 ● Demonstrated ability and comfort with using Generative AI tools (e.g., LLMs) for content
 
 
 creation and refinement, specifically in crafting effective prompts.
 
 
 ● Excellent writing, proofreading, and editing skills with a deep understanding of grammar
 
 
 nuances and the ability to adapt different styles/tones.
 
 
 ● Strong command over both spoken and written English and Hindi.
 
 
 ● A self-starter with the ability to manage tight deadlines with minimum supervision, coupled
 
 
 with strong interpersonal and stakeholder management skills.
 
</div>

Customer Communication Strategist

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 2 years of experience in a quota-carrying sales role.
 </li>
 <li>
 Experience in online sales, acquisition, business development, or cold calling.
 </li>
 <li>
 Experience in a customer-facing role working with digital advertising products.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in media account management or the advertising industry.
 </li>
 <li>
 Experience in managing and customizing for a customer base.
 </li>
 <li>
 Ability to multi-task and manage multiple projects at a time while paying attention to detail.
 </li>
 <li>
 Ability to reach out to customers and assist them in adding value to their business.
 </li>
 <li>
 Excellent creative thinking and problem-solving skills.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 Businesses of all shapes and sizes rely on Google&rsquo;s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
 
 
 The Onboarding team plays a critical role in Google&rsquo;s Acquisitions organization and is responsible for a substantial portion of Google&rsquo;s advertising business growth across the globe.
 
 
 As a New Business Account Strategist, you will be a critical member of our Onboarding team, managing the onboarding of new advertising customers for Google throughout the region. You will be engaging with customers and supporting them in learning how to utilize Google solutions for their business while also developing digital advertising solutions that meet their growth goals and business objectives. You will manage the relationship with our acquisitions and business teams for customers. You will work with an engaged team and grow/transform the business while also understanding our advertisers needs and delivering measurable solutions.
 
 
 Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you&rsquo;ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
 
 
 The US base salary range for this full-time position is $84,000-$120,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 
 
 Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Drive new business growth by consistently achieving and exceeding assigned business goals for onboarding advertisers.
 </li>
 <li>
 Own the post-sale customer journey, strategically guiding new advertisers through their initial setup and ensuring successful campaign launches to accelerate their path to sustained investment.
 </li>
 <li>
 Collaborate closely with New Business Sales (NBS) and Google Customer Solutions (GCS) teams to ensure seamless customer transitions and identify opportunities for account expansion and upsell.
 </li>
 <li>
 Engage with advertisers proactively via phone and email to understand their business objectives, provide expert guidance, and recommend tailored Google advertising solutions that drive measurable ROI.
 </li>
 <li>
 Develop and implement strategies to optimize advertiser performance and product adoption, directly contributing to their long-term success and Google's business growth.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

New Business Account Strategist, Onboarding, Google Customer Solutions

Exact Sciences

<div>Help us change lives
At Exact Sciences, we&rsquo;re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you&rsquo;re working to help others.
Position Overview
Exact Science&rsquo;s Customer &amp; Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks &amp; Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.
The Content Strategist is responsible for working with a team of CDX researchers, UX designers, strategists, and copywriters to create and drive an end-to-end content solution and optimization. Their duties include collaborating with the CDX Research team to learn about current content trends and target audiences, participating in meetings with management and team members to identify business objectives and learn more about company products, analyzing and synthesizing information, and creating strategies to meet those objectives within a given time frame. They will help drive the content vision and strategy and deliver intuitive, simple, and thoughtful content strategies that guides a user through the experience. They strive to balance quantitative and qualitative feedback while maintaining empathy and keeping the user at the center of everything they create.
They can share a portfolio of work that demonstrates an ability to communicate complex ideas and terminology through simple, engaging content experiences (hierarchies, content relationships, types, metadata and schemas). They have experience collaborating with key stakeholders and legal reviewers. They are confident leading work and collaborating with writers outside of their team.
Essential Duties
Include, but not limited to, the following:<ul><li>
Work with the product, UX, legal review, and delivery teams to produce insightful content strategy plans, taxonomies, tagging strategies, content maps/matrices, and shepherding content through the governance processes.</li><li>
Researching and staying up to date on the latest developments in terms of search engine optimization, content trends and consumer behavior.</li><li>
Ensuring quality and consistency across content.</li><li>
Support the writing, edit, testing, and improvement of content that makes our products and experiences easier to use across Exact Sciences products and experiences.</li><li>
Auditing experiences to help understand and assess the content and be able to provide strategic recommendations for moving forward.</li><li>
Facilitate the collaborate and influence design decisions with multiple team members, including product, UX, development, copywriting, and key stakeholders.</li><li>
Create inclusive content strategies to foster a welcoming environment regardless of background, sexual orientation, gender expression, religion or ethnicity, and model these behaviors for the organization.</li><li>
Document content and approvals according to established processes</li><li>
Create process and policy documents including governance guides</li><li>
Help facilitate design sessions, ideation of product, design reviews, and appropriate sprint ceremonies and processes.</li><li>
Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and BU objectives.</li><li>
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.</li><li>
Ability to effectively manage legal reviews and feedback cycles.</li><li>
Travel Requirements: Ability to travel 5-10% of working time away from work location, may include overnight/weekend travel.</li></ul>
Minimum Qualifications<ul><li>
Bachelor&rsquo;s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 3+ years of relevant experience as outlined in the essential duties in lieu of Bachelor&rsquo;s degree.</li><li>
3+ years of experience in UX writing, content design, and content strategy.</li><li>
Experience in Figma, Miro, and other design tools as a means to edit and contribute to designs and content.</li><li>
Experience in simplifying and communicating complex ideas to broad audiences.</li><li>
Experience in managing a content creation process from strategy to delivery of final product.</li><li>
Experience in creating information architecture for complex products.</li><li>
Experience in collaborating with and influencing product, engineering, design, and operational teams.</li><li>
Experience in mobile optimization as well as other screen sizes.</li><li>
Effectively plan, organize, and prioritize work.</li><li>
Experience with content management systems and user testing tools.</li><li>
Experience in creating and leveraging user personas.</li><li>
Experience with the principles of Agile/Scrum/Kanban.</li><li>
Experience in writing for SEO objectives.</li><li>
Advanced understanding of accessible, inclusive, and equitable design</li><li>
Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.</li><li>
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.</li><li>
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.</li></ul> 
Preferred Qualifications<ul><li>
Experience in healthcare, wellness, or digital health.</li><li>
Experience with service design (digital and physical) and operations.</li><li>
Experience with both B2C and B2B products and/or services.</li></ul>
#LI_KB2
Salary Range:
$91,000.00 - $155,000.00 (National Salary) 
$98,400.00 - $147,600.00 (California Salary) 

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.
Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.
To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.</div>

Senior Content Strategist, Communications

Amazon

<div>
 
 Description
 
 
 
 Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel.
 
 
 The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving Customer Experience (CX) and enabling our Selling Partners (SPs) to grow their business with Amazon. As an AI-powered tech-product organization, RBS provides catalog augmentation and correction technologies for Amazon's retail ecosystem, that find defects at scale and build accountability with upstream teams. Leveraging its rich repository of defect intelligence across all shopping stages, RBS builds predictive tech solutions that inform and influence multiple internal systems - preventing customer experience degradation before it occurs rather than fixing it after the fact, thereby acting as Amazon's last line of defense against poor customer experience.
 
 
 RBS is seeking a Senior Product Manager to lead and build strategic enabler tools that accelerate hypothesis validation and customer experience optimization across Amazon's retail ecosystem. This role sits at the intersection of customer experience optimization and rapid experimentation, driving the development of platforms that enable teams to quickly test, benchmark, and validate customer experience improvements through predictive analytics, rapid experimentation capabilities, and customer feedback mechanisms.
 
 
 Key job responsibilities
 
 
 Customer Experience Defects Across Amazon's Shopping Journey Can Significantly Impact Customer Satisfaction And Conversion. As a Senior Product Manager - Enabler Tools, You Will
 
 
 <ul>
 <li>
 Think Big and own vision and definition for the products enabling teams to quickly test customer experience hypotheses.
 </li>
 <li>
 Disambiguate the problem space and Size the opportunity for accelerating validation cycles from months to weeks or hours through predictive analytics.
 </li>
 <li>
 Be responsible for end-to-end business strategy, goal setting, product management, review and collaboration mechanisms
 </li>
 <li>
 Establish listening mechanisms to understand customer experience defects and benchmark them against Best in Class experiences and convert them into hypotheses to be validated
 </li>
 <li>
 Be responsible for end-to-end product management with multiple parallel workstreams across different systems
 </li>
 <li>
 Identify risks and develop strategies to mitigate them across complex cross-system dependencies
 </li>
 <li>
 Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives)
 
 
 </li>
 </ul>
 To be successful in this role, you should be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). Representing the voice of the customer (internal &amp; external), you will be an evangelist for the product vision, maintaining support for your cause, keeping engineering teams energized and excited, and driving your product roadmap at all levels. You will be very comfortable with written communication skills and a proven track record of delivering products from concept to launch. An AI-first mindset and experience building AI-based solutions will be critical for success in this role.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 5+ years of product or program management, product marketing, business development or technology experience
 </li>
 <li>
 Experience owning/driving roadmap strategy and definition
 </li>
 <li>
 Experience with end to end product delivery
 </li>
 <li>
 Experience owning technology products
 </li>
 <li>
 Experience working across functional teams and senior stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's degree or equivalent
 </li>
 <li>
 5+ years of end to end product delivery experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ
 
 
 Job ID: A3133562
</div>

Senior Product Manager, Customer Experience

Honeywell

<div>As a Senior Customer Experience Operational Leader here at Honeywell, you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your expertise in program management and your ability to analyze data-driven insights will be crucial in optimizing our customer experience programs.
You will report directly to our META Region Director of Customer Experience, and you&rsquo;ll work out of our Cairo, Egypt location on a Semi-Hybrid work schedule.
In this role, you will impact improved customer satisfaction, increased revenue, stronger cross-functional collaboration, and a customer-centric culture, all contributing to the long-term success and growth of the organization.</div>
 <div><h2 class="jobSectionHeader">KEY RESPONSIBILITIES:
</h2><div><ul><li>Voice of customer
</li></ul></div><ul><li>Identify, create, and seek out Voice of the Customer (VoC) opportunities.
</li><li>Execute and manage customer experience program management and initiatives &amp; conduct frequent customer visits for top META accounts.
</li><li>Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
</li><li>Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
</li><li>Responsible for NPS/Survey/VoC improvements.
</li></ul><div><ul><li>eCommerce
</li></ul></div><ul><li>Drive and manage Honeywell eCommerce throughout the META region, partnering with BA digital transformation teams to support the deployment of digital capabilities.
</li><li>Serve as the order submission gate for all product businesses, providing immediate fixes to order challenges.
</li><li>Manage the e-Comm Idea funnel for META and release updates.
</li><li>Accountable for e-Comm adoption rates in META region
</li></ul><div><ul><li>Customer Experience Operations
</li></ul></div><ul><li>Responsible for managing holistic META CX Scorecard and CX key metric commitments, driving CX improvements cross-functionally across all META customer touchpoints
</li><li>SPOC for all M4M programs - Overall project management and CX representation.
</li><li>Represent CX in sales academy and training of new sales employees
</li><li>Initiate, introduce, &amp; manage process &amp; system improvements in META region
</li><li>Represent the META region in CX transformational projects, including idea funnel, testing, rollouts, and obtaining feedback.
</li><li>SPOC for all external communications related to META (excl. price &amp; product updates)
</li><li>Engage with IT and other stakeholders to resolve chronic/new system challenges with medium/high impact.
</li><li>Responsible for the execution of Customer Experience processes across businesses in the META Region.</li></ul></div>
 <div><h2 class="jobSectionHeader">YOU MUST HAVE:
</h2><ul><li>6-8 years of proven experience in customer experience program management or related field.
</li><li>Track record of successfully leading and implementing customer-centric initiatives.
</li><li>Experience in managing and motivating cross-functional teams and stakeholders.
</li><li>Proficiency in using data analytics tools and techniques to derive insights and measure the impact of customer experience programs.
</li></ul><h2 class="jobSectionHeader">WE VALUE:
</h2><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.
</li><li>Advanced degree such as a Master's degree or PMP are preferred.
</li><li>Passion for delivering exceptional customer experiences.
</li><li>Strong problem-solving and decision-making skills.
</li></ul><h2 class="jobSectionHeader">ABOUT HONEYWELL
</h2>Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world&rsquo;s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en) 
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here (https://www.honeywell.com/us/en/company/inclusion-and-diversity)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity</div>
 <div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Senior Customer Experience Operational Leader

NextEra Energy

<div>Requisition ID: 93621 
At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today. 
Position Specific Description
The Principal Customer Experience Business Analyst will be responsible for designing, measuring, and continuously improving the end‑to‑end customer experience across all customer touchpoints. This role combines customer insights, service quality, and process improvement to reduce complaints, increase satisfaction, and drive loyalty. 
This role will work cross-functionally to understand the voice of the customer, improve processes that cause friction, and ensure that frontline teams deliver consistent, high‑quality experiences aligned with our brand and regulatory requirements. 
Customer Experience Strategy &amp; Leadership<ul><li>
Translate company goals into clear CX and quality objectives, metrics, and action plans.</li><li>
Serve as a champion for the customer in cross‑functional discussions and decision‑making.</li><li>
Identify and prioritize high‑impact initiatives that will improve satisfaction, loyalty, and reduce complaints.</li></ul> 
Service Quality &amp; Process Improvement<ul><li>
Define and maintain quality standards for customer interactions (calls, chat, email, digital, field, etc.).</li><li>
Lead or support continuous improvement efforts to remove defects and reduce effort for customers.</li><li>
Work with operations, product, billing, and technology teams to implement improvements that drive measurable CX and efficiency gains.</li></ul> 
Metrics, Reporting &amp; Analysis<ul><li>
Collect and analyze customer feedback from surveys, reviews, complaints, and social media.</li><li>
Track and report on key customer experience metrics (NPS, CSAT, churn rates) to measure customer satisfaction.</li><li>
Identify trends, pain points, opportunities, and actionable insights to improve customer satisfaction and loyalty.</li></ul> 
Customer Journey Design &amp; Experience Optimization<ul><li>
Map key customer journeys (e.g., onboarding, billing, service changes, outages/issues, renewals) to identify friction and improvement opportunities.</li><li>
Translate customer insights into business requirements.</li><li>
Partner with Product, Marketing, Operations, and Digital teams to design and test improved experiences, including self‑service options.</li><li>
Ensure that changes in products, pricing, and policies are reflected in clear customer communications and frontline guidance.</li><li>
Manage implementation of customer experience initiatives and test new improvements.</li></ul> 
Reporting &amp; Recommendations<ul><li>
Present findings and recommendations to leadership.</li><li>
Build business cases for customer experience investments based on ROI analysis.</li><li>
Monitor the impact of implemented changes.</li></ul> 
Key Skills:
Strong analytical abilities, proficiency with CX analytic tools, data visualization, communication skills, empathy for customers, and understanding of business operations. 
Desired Skills:<ul><li>
Project management</li><li>
Customer journey mapping</li><li>
User experience design and improvement</li><li>
Developing and enhancing customer-facing content (e.g. onboarding materials such as welcome letters)</li><li>
Implementing process improvement initiatives that reduce or eliminate pain points for customers</li></ul><div><div><div><h2 class="jobSectionHeader">
Job Overview</h2></div><div>
Employees in this role are the recognized experts within the organization and area of focus. Employees in this job provide expertise and strategic focus needed to conduct complex operational analyses that support informed decision making within the business unit.
</div></div><div><div><h2 class="jobSectionHeader">Job Duties &amp; Responsibilities</h2></div><div><ul><li>
Conducts analyses and prepares reports that provide operational and/or technical support to business operations</li><li>
Conducts quantitative and qualitative research to support small to medium special projects</li><li>
Assists with process design and modification for continuous business improvement</li><li>
Directs, mentors and coaches lower level analysts</li><li>
Performs other job-related duties as assigned</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Required Qualifications</h2></div><div><ul><li>
High School Grad / GED</li><li>
Bachelor's or Equivalent Experience</li><li>
Experience: 7+ years</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2></div><div><ul><li>
Bachelor's Degree</li></ul></div></div></div> 
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more. 
Employee Group: Exempt 
Employee Type: Full Time 
Job Category: Finance, Accounting &amp; Business Analytics 
Organization: Gexa Energy, LP 
Relocation Provided: No 
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. 
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
.</div>

Principal Customer Experience Analyst

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join their team. CXBT's mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs like speech, images, and video, enabling natural, empathetic, and adaptive interactions. We leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval. 
 
The ideal candidate will have expertise in Large Language Models (LLMs), speech, audio, Natural Language processing (NLP) or multimodal learning to pioneer innovations in data simulation, representation, generation, reasoning, retrieval, and evaluation. 
 
Key job responsibilities 
<ul><li>Build scalable solutions for real-time conversational experiences, including multilingual support, customizable personalities, and conversational turn-taking.</li><li>Develop data simulation approaches that mimic real-world speech interactions.</li><li>Research and implement novel algorithms and modeling techniques.</li><li>Acquire and curate diverse datasets while ensuring user privacy.</li><li>Create robust evaluation metrics and test sets to assess language model performance.</li><li>Integrate human feedback to improve data selection and model performance.</li><li>Innovate in data representation and model training techniques.</li><li>Apply responsible AI practices throughout the development process.</li></ul> 
A day in the life 
Our team is dedicated to improving Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers' experiences, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies. 
 
About the team 
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings &ndash; for almost every business at Amazon &ndash; for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). 
 
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds &ndash; including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>3+ years of building machine learning models for business application experience</li><li>PhD, or Master's degree and 6+ years of applied research experience</li><li>Experience programming in Java, C++, Python or related language</li><li>Experience with neural deep learning methods and machine learning</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc.</li><li>Experience with large scale distributed systems such as Hadoop, Spark etc.</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, VA, Arlington - 167,100.00 - 226,100.00 USD annually 
USA, WA, Seattle - 167,100.00 - 226,100.00 USD annually</div>

Senior Applied Scientist, Customer Experience and Business Trends

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