customer experience strategist

Kyndryl

<div><p><b>Who We Are
</b></p><p>At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward &ndash; always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.<br>
</p><p><br>
<b>The Role
</b></p><div><div><p>Join Kyndryl as a Senior Customer Experience Strategist focused on the Middle East market. In this role, you will lead the transformation of digital customer journeys tailored to the unique preferences and cultural nuances of the region. You will collaborate closely with cross-functional teams to deliver personalized, intuitive, and AI-driven experiences that drive engagement and loyalty among Middle Eastern customers. Your efforts will directly influence Kyndryl&rsquo;s growth and reputation across this vibrant and diverse market.<br>
</p></div><p></p><div><p><b>Key Responsibilities
</b></p></div><div><ul><li><p>Localized Experience Strategy &ndash; Craft and articulate a digital customer experience narrative that resonates with Middle East audiences, incorporating regional cultural insights, behavioral patterns, and customer expectations. Ensure all touchpoints reflect local market preferences, from language nuances to visual design elements.
</p></li></ul></div><div><ul><li><p>Journey Mapping for Regional Users &ndash; Partner with product owners, designers, and developers to design detailed, screen-by-screen customer journeys optimized for Middle Eastern user behaviors. Account for multilingual usability, mobile-first adoption trends, accessibility standards, and variations in digital literacy across the region.
</p></li></ul></div><div><ul><li><p>Performance and Usability SLAs &ndash; Define and monitor robust SLAs related to speed, reliability, responsiveness, and usability of digital experiences, adapted for regional connectivity and device usage patterns. Proactively address customer friction points through data-backed adjustments.
</p></li></ul></div><div><ul><li><p>Data-Driven Regional Insights &ndash; Utilize analytics platforms to track engagement, retention, and conversion metrics. Conduct A/B and multivariate testing tailored to Middle East user segments to validate design and feature enhancements, ensuring continuous improvement.
</p></li></ul></div><div><ul><li><p>AI-Powered Personalization &ndash; Design and implement agentic AI-powered experiences that adapt in real time to user context, history, and preferences. Integrate culturally aware personalization, including support for Arabic and English fluency, right-to-left (RTL) UI formats, and region-specific content relevance.
</p></li></ul></div><div><ul><li><p>Market Research &amp; Trend Analysis &ndash; Continuously assess evolving regional market conditions, competitors&rsquo; CX approaches, and emerging technologies. Apply insights from research on cultural values, payment behaviors, and digital trust patterns to refine engagement strategies.
</p></li></ul></div><div><ul><li><p>Regulatory &amp; Compliance Alignment &ndash; Ensure all customer-facing experiences meet applicable Middle East data protection, cybersecurity, and content regulations, partnering with legal and compliance teams when required .
</p></li></ul></div><div><ul><li><p>Cross-Functional Collaboration &ndash; Build strong relationships with Kyndryl&rsquo;s global and local teams&mdash;including product, design, engineering, and marketing&mdash; facilitating knowledge sharing and ensuring consistent delivery of the customer experience vision across all regional projects.
</p></li></ul></div><div><ul><li><p>Change Management &amp; Adoption &ndash; Lead awareness and training initiatives for internal teams to ensure new CX strategies are understood, adopted, and embedded into operational processes throughout the Middle East market.<br>
</p></li></ul></div></div><p></p><p><br>
<b>Who You Are
</b></p><div><div><p>You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
</p><p></p><p><b>Required Qualifications
</b></p></div><div><ul><li><p>Bachelor&rsquo;s degree in Marketing , Business, Design, or a related field, with formal CX or UX certification.
</p></li></ul></div><div><ul><li><p>7+ years of experience in customer experience strategy, with demonstrated ability to design digital journeys.
</p></li></ul></div><div><ul><li><p>Proficiency in customer journey mapping, analytics platforms, and design thinking.
</p></li></ul></div></div><div><div><ul><li><p>Technical knowledge of web technologies (HTML, CSS, JavaScript) as they apply to customer experience.
</p></li></ul></div><div><ul><li><p>Strong communication and stakeholder management skills within matrix organizations.
</p></li></ul></div><div><ul><li><p><b>Fluency in Arabic and English </b>with experience interacting with Middle Eastern customers and markets.<br>
</p></li></ul></div><p></p><div><p><b>Preferred Qualifications
</b></p></div><div><ul><li><p>Deep understanding of Middle East market dynamics, consumer behaviors, and cultural sensitivities across key sectors (banking, telecom, e-commerce, public services).
</p></li></ul></div><div><ul><li><p>Experience localizing CX for multilingual environments, including right-to-left script interfaces, regional UX preferences, and content personalization.
</p></li></ul></div><div><ul><li><p>Familiarity with cloud platforms, DevOps practices, and security engineering requirements that align with CX implementations.
</p></li></ul></div><div><ul><li><p>Knowledge of payment ecosystems, regional fintech adoption trends, and digital identity frameworks common in the Middle East.
</p></li></ul></div><div><ul><li><p>Experience integrating CX with compliance frameworks such as Middle East data privacy laws, cybersecurity standards, and cross-border data transfer regulations.
</p></li></ul></div><div><ul><li><p>Hands-on experience with SDLC and Agile methodologies to ensure seamless coordination between CX and technical delivery teams.
</p></li></ul></div><div><ul><li><p>Proficiency in leading multi-market CX transformation initiatives using project management tools such as Jira, Asana, or MS Project.<br>
</p></li></ul><p></p><p><b>#AgenticAI<br>
</b></p></div></div><p><br>
<b>Being You
</b></p><p>Diversity is a whole lot more than what we look like or where we come from, it&rsquo;s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we&rsquo;re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you &ndash; and everyone next to you &ndash; the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That&rsquo;s the Kyndryl Way.<br>
</p><p><br>
<b>What You Can Expect
</b></p><p>With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter &ndash; wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
</p><p></p><p><b>Get Referred!
</b></p><p>If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</p></div>

Senior Experience Strategy Consultant

Alorica

<div><h2 class="jobSectionHeader"><b>ABOUT US</b></h2>
<p>
At Alorica, we only do one thing &ndash; make lives better, one interaction at a time. We&rsquo;re a global leader in customer service and experience, serving the world&rsquo;s biggest brands with tens of thousands of employees in hundreds of locations around the globe.</p>
<p></p>
<p>Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much &ndash; that&rsquo;s why we&rsquo;re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better&hellip;one interaction at a time. And to do that, we need the very best people to join us.</p></div>

Director Customer Experience

Amazon.com

<p></p><div><div><p>DESCRIPTION</p><div>
Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our customers&rsquo; experience across different Amazon businesses? Customer Experience and Business Trends (CXBT) is looking for a scale-focused and customer-obsessed Software Development Engineer.<br>
<br>
As an SDE, you will be part of a team that adds new capabilities with multiple visual/audio analytic methodologies. The solutions heavily leverage AI and quantitative analysis to challenge conventional wisdom with hard data. Our SDEs use technology to solve complex problems and get to see the impact of their work first-hand.<br>
<br>
Key job responsibilities<br>
Design, develop, and maintain scalable software solutions for data collection and analysis platforms<br>
<br>
Build and optimize automated data collection frameworks across different surfaces (web, mobile)<br>
<br>
Collaborate with cross-functional teams to understand requirements and implement efficient solutions<br>
<br>
Write high-quality, maintainable code while following best practices and design patterns<br>
<br>
Participate in code reviews and contribute to technical documentation<br>
<br>
Debug production issues and implement performance improvements<br>
<br>
Work with ML technologies and extraction services to enhance data processing capabilities<br>
<br>
Contribute to architecture decisions and technical strategy<br>
<br>
Mentor junior developers and participate in team's agile development process<br>
<br>
A day in the life<br>
You'll work closely with Product Managers, Data Scientists, and other engineers to build tools that enable large-scale data collection and analysis. You'll tackle challenges ranging from automation framework development to implementing new features for our self-service platforms, while ensuring high performance and reliability.<br>
<br>
About the team<br>
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings &ndash; for almost every business at Amazon &ndash; for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).<br>
<br>
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds &ndash; including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.</div></div><div><p>
BASIC QUALIFICATIONS</p><ul><li>3+ years of non-internship professional software development experience</li><li>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations</li><li>Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design</li></ul></div><div><p>
PREFERRED QUALIFICATIONS</p><ul><li>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</li><li>Bachelor's degree in computer science or equivalent</li><li>Experience building complex software systems that have been successfully delivered to customers</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>
<br><div><div><p>Job details</p></div><ul><div><p><div>
IND, KA, Bangalore</div></p></div><div><p><div>
Software Development</div></p></div></ul></div>

Software Development Engineer, Customer Experience and Business Trends

Bank AlJazira | بنك الجزيرة

<div>
 <p>
  <strong>
   Responsibility:
  </strong>
 </p>
 <ul>
  <li>
   Recommend CX Journey Design strategy and roadmap for different customer segments/products and support its implementation
  </li>
  <li>
   Support the implementation of the Strategic initiatives related to Customer Journey design in alignment with different Stakeholders
  </li>
  <li>
   Map the current customer journey and design the target customer journeys for different customer segments/products across the touch points in alignment with stakeholders.
  </li>
  <li>
   Facilitate journey design thinking sessions and work together with customers and internal stakeholders to redesign the customer journey for different customer segments &amp; products
  </li>
  <li>
   Optimize, test and validate customer journeys, using voice of customer insight and data to define new customer experiences.
  </li>
  <li>
   Align with IT/Technology and Digital Transformation department on the automation of Customer Journey related requirements to ensure its proper implementation
  </li>
  <li>
   Participate in the Retail &amp; Corporate Products &amp; Services value chain (product design, product development, life cycle management etc.) to define the customer experience requirements and its implementation to achieve Product Excellence.
  </li>
  <li>
   Own and manage all CX Journey design related policies and processes and make sure it is up to date based on business requirements
  </li>
  <li>
   Performs other responsibilities and tasks as directed by the reporting manager in order to meet organizational objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing or a relevant major.
  </li>
  <li>
   Around +4 years of experience with a preference 2 years of experience in a relevant role.
  </li>
  <li>
   Prior experience in Customer Experience Management or a relevant field.
  </li>
 </ul>
</div>


Customer Excellence Journey Design Manager

Trendyol Group

<div>
 <p>
  <strong>
   About the Team
  </strong>
 </p>
 <p>
  At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a
  <strong>
   Customer Experience Development Professional
  </strong>
  you will be at the forefront of improving our end-to-end customer journey with NPS and quality focus. Your primary responsibility will be to act as the voice of the customer, drawing experience maps to identify pain points, designing proactive solutions and govern company-wide experience projects. You will also be responsible for interpreting and synthesizing customer feedback from various resources. By regularly analyzing KPIs like NPS and quality metrics, you will create and update guidelines, ensuring we continuously enhance the customer experience and sustain "customer first" cultural focus across company.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Design, develop and document E2E customer journeys for new products and platform features as well as revisiting existing journeys periodically to revise them according to the emerging customer needs.
  </li>
  <li>
   Continuously analyze and identify journey pain points, define root causes and address solutions to those processes in a preventive/proactive manner.
  </li>
  <li>
   Follow customer experience best practices (local &amp; global) and new technologies (i.e AI) to develop projects that will further improve E2E customer journeys.
  </li>
  <li>
   Govern company-wide experience projects, lead and engage cross-functional teams to sustain customer experience focus.
  </li>
  <li>
   Prepare monthly voice of customer reports including NPS analysis, Contact Centre KPIs, Operational KPIs and share with other parties; act as an advocate for the customer by placing them at the forefront of all problem solving and decision-making processes
  </li>
  <li>
   Interpret and synthesize customer feedback from various sources (customer surveys, operational data, contact center data, social media and customer research)
  </li>
  <li>
   Create and update guidelines/procedures for Customer Experience Department
  </li>
  <li>
   Also responsible for tracking operations and quality KPIs to develop support journey improvement projects together with Call Centre operations, Quality and Training teams
  </li>
 </ol>
 <li>
 </li>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Expected Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree from reputable universities (engineering, business administration, economy etc.). Master's degree is a plus
  </li>
  <li>
   Minimum 3 years of experience in service sectors e.g. e-commerce, banking and telecom. E-commerce experience is a plus
  </li>
  <li>
   Experienced in customer experience, process development, information technology, digital channels and project management
  </li>
  <li>
   Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems
  </li>
  <li>
   Exceptional communication, persuasion and team working skills
  </li>
  <li>
   Able to work within a dynamic and fast-paced environment
  </li>
  <li>
   Excellent verbal, written and presentation skills in English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <p>
  <strong>
   A hybrid working model with flexibility &mdash;
  </strong>
  a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 </p>
 <p>
  <strong>
   A customizable FlexBenefits budget &mdash;
  </strong>
  Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 </p>
 <p>
  <strong>
   Comprehensive wellbeing support &mdash;
  </strong>
  Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 </p>
 <p>
  <strong>
   Personalized training allowance and learning opportunities &mdash;
  </strong>
  Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 </p>
 <p>
  <strong>
   Responsibility from day one &mdash;
  </strong>
  Take full ownership from the start in a culture where every voice is heard and valued.
 </p>
 <p>
  <strong>
   A diverse, international team &mdash;
  </strong>
  Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 </p>
 <p>
  <strong>
   Opportunities to grow with the best &mdash;
  </strong>
  Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 </p>
 <p>
  <strong>
   Meaningful connections beyond tasks &mdash;
  </strong>
  Be part of team rituals, events, and social activities that help us stay connected and inspired.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Take the Next Step
  </strong>
 </p>
 <p>
  If this role excites you, apply now and let&rsquo;s take the next step together.
 </p>
 <p>
  Want to get to know the team better first? Explore our
  <u>
   Career Website
  </u>
  ,
  <u>
   LinkedIn
  </u>
  , or
  <u>
   YouTube
  </u>
  to learn more about #LifeatTrendyol and how we work.
 </p>
</div>


Customer Experience Development Professional

BigTrader Technologies LLC

<p><b>Location:</b> Doha, Qatar</p><p><b>About iProcure</b><br/>iProcure is a leading <b>AI-powered B2B digital procurement platform</b> helping businesses streamline sourcing, vendor management, and purchasing with speed, transparency, and simplicity. Our platform empowers companies to connect with trusted suppliers, optimize procurement processes, and drive cost efficiency &mdash; all in one place.</p><p><b>Role and Responsibilities</b></p><ul><li>Facilitate user onboarding on the iProcure platform, ensuring a smooth and efficient start.</li><li>Update and manage customer interaction records accurately in the CRM.</li><li>Address customer queries professionally and provide timely resolutions.</li><li>Collaborate with internal teams to enhance the user experience across the platform.</li><li>Stay updated on iProcure features and processes to assist users effectively.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>Minimum <b>2 years of experience in customer service</b>, preferably with corporate/B2B clients.</li><li>Experience interacting with corporate customers via telecall and email.</li><li>Strong organizational skills and a systematic approach to managing information.</li><li>Excellent communication and problem-solving skills.</li><li>Tech-savvy and eager to learn new digital tools like iProcure.</li><li>Previous customer service experience in a fast-paced environment.</li><li><b>Ready to join immediately</b>.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary based on experience.</li><li>Fast-growing work environment with real career progression.</li><li>Opportunity to contribute to the growth of a high-impact digital platform.</li></ul><p><b>Application Process</b><br/>If you're motivated by conversations, love connecting with businesses, and thrive in fast-paced environments, apply now with your updated CV to <b>milani@iprocure.ai</b>.</p><p>Job Type: Full-time</p><p>Pay: From QAR2,500.00 per month</p><p>Experience:</p><ul><li>required: 3 years (Required)</li></ul><p>Application Deadline: 30/08/2025</p>

Customer Experience Executive

Unimoni Exchange

<p>&middot; Enhance the company&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</p><p>&middot; To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls system.</p><p>Update strategic partnership(s) and product value add messages to customers Key account customers.</p><p>Support in achieving departmental target of customer acquisition and maintain database of customers contacted as part of acquisition drive.</p><p>Monitor service standards of branches while addressing customer queries over phone by doing regular mystery calls to the branches and hence ensuring all branches are adhering to the expected level of telephone etiquettes and proper customer handling through the telephone, which is one of the major customer touch points.</p><p>&middot; Maintain database of customer calls, emails and suggestion forms updated on monthly basis and retrievable upon requirement.</p><p>&middot; GHQ escalations tracker should be maintained by updating queries attended through call back requests.</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR3,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

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