customer marketing coordinator Jobs in Istanbul Turkey

customer marketing coordinator

client solutions specialist Jobs in Istanbul Turkey

client solutions specialist

customer admin & billing specialist Jobs in Istanbul Turkey

customer admin & billing specialist

customer care representative Jobs in Istanbul Turkey

customer care representative

customer experience (crm) manager Jobs in Istanbul Turkey

customer experience (crm) manager

customer expert

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Business Expert, you&rsquo;re part of a team that&rsquo;s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services - along with third-party technologies - help you to develop business solutions tailored to the needs of customers.<br>
<br>
You&rsquo;re a top sales performer who has exceptional interpersonal and influencing skills, and you&rsquo;re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone&rsquo;s role.<br>
<br>
<b>Description</b><br>
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.<br>
<br>
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.<br>
<br>
Serve as the go-to expert and store team mentor on business customer needs and solutions.<br>
<br>
Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers&rsquo; business needs.<br>
<br>
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.<br>
<br>
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
<br>
<br>
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Show a track record of strong performance and results.<br>
Communicate effectively and tailor your communication style to different audiences.<br>
Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.<br>
Build rapport and work effectively with both internal and external customers, including business owners and executives.<br>
Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
<br>
Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.<br>
Learn, navigate, and use new tools and systems.<br>
<br>
<b>Minimum Qualifications</b><br>
You should:<br>
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
Have experience in retail or sales, or related work experience.<br>
Have experience with Apple products, services, and solutions.<br>
Be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Kurumsal Müşteriler Eksperi

Boehringer Ingelheim

<div><p><b>&#350;&#304;RKET&#304;M&#304;Z
</b></p><p>Boehringer Ingelheim olarak insanlar&#305;n ve hayvanlar&#305;n ya&#351;amlar&#305;n&#305; iyile&#351;tiren &ccedil;&#305;&#287;&#305;r a&ccedil;&#305;c&#305; tedaviler geli&#351;tirme misyonuyla &ccedil;al&#305;&#351;&#305;yoruz. &Ouml;nde gelen ara&#351;t&#305;rma odakl&#305; bir biyofarmas&ouml;tik &#351;irketi olan Boehringer Ingelheim, hen&uuml;z kar&#351;&#305;lanamayan sa&#287;l&#305;k ihtiya&ccedil;lar&#305; alan&#305;nda inovasyonlar arac&#305;l&#305;&#287;&#305;yla de&#287;er yarat&#305;yor. Kuruldu&#287;u 1885 y&#305;l&#305;ndan g&uuml;n&uuml;m&uuml;ze aile &#351;irketi kimli&#287;ini s&uuml;rd&uuml;ren Boehringer Ingelheim, &ccedil;al&#305;&#351;malar&#305;nda uzun vadeli bir yakla&#351;&#305;m&#305; benimsiyor. Yakla&#351;&#305;k 54.000 &ccedil;al&#305;&#351;an&#305;yla &#304;nsan Sa&#287;l&#305;&#287;&#305;, Hayvan Sa&#287;l&#305;&#287;&#305; ve Biyofarmas&ouml;tikler olmak &uuml;zere &uuml;&ccedil; i&#351; alan&#305;nda 130&rsquo;dan fazla pazarda faaliyetlerini s&uuml;rd&uuml;r&uuml;yor. &Ouml;zellikle h&acirc;l&acirc; yeterli tedavi se&ccedil;ene&#287;inin bulunmad&#305;&#287;&#305; hastal&#305;klara odaklanmakta ve hastalar&#305;n ya&#351;am s&uuml;resini uzatacak yenilik&ccedil;i tedaviler geli&#351;tirmeye yo&#287;unla&#351;maktad&#305;r.<br>
</p><p></p><p><b>POZ&#304;SYON
</b></p><p>Boehringer Ingelheim <b>&#304;nsan Sa&#287;l&#305;&#287;&#305; / Spesifik ve Nadir Hastal&#305;klar </b>&#304;&#351; Birimimiz i&ccedil;in <b>&#304;stanbul </b>yerle&#351;ik <b>&Uuml;r&uuml;n Uzman&#305; </b>aranmaktad&#305;r.<br>
</p><p></p><p><b>G&ouml;rev ve Sorumluluklar
</b></p><ul><li>Boehringer Ingelheim &uuml;r&uuml;nlerini, sorumlu oldu&#287;unuz birimlerde, &ldquo;&#304;yi Tan&#305;t&#305;m Uygulamalar&#305;&rdquo; ve &#351;irket etik prosed&uuml;rleri &ccedil;er&ccedil;evesinde en etkin &#351;ekilde tan&#305;tmak ve hedefleri ger&ccedil;ekle&#351;tirmek
</li><li>B&ouml;lge i&#351; hedeflerine uygun aksiyon planlar&#305; olu&#351;turmak
</li><li>Tan&#305;t&#305;m b&uuml;t&ccedil;esini etkili ve verimli kullanmak ve takibini yapmak
</li><li>Firman&#305;n beklentileri do&#287;rultusunda doktor ve eczane ziyaretleri ger&ccedil;ekle&#351;tirmek
</li><li>Sorumlu oldu&#287;u t&uuml;m raporlar&#305; zaman&#305;nda ve eksiksiz haz&#305;rlamak ve ilgili ki&#351;ilere iletmek<br>
</li></ul><p></p><p><b>Genel Nitelikler
</b></p><ul><li>&Uuml;niversitelerin lisans b&ouml;l&uuml;mlerinden mezun,
</li><li>&#304;la&ccedil; sekt&ouml;r&uuml;nde en az 2 y&#305;l Re&ccedil;eteli &Uuml;r&uuml;nler alan&#305;nda tan&#305;t&#305;m deneyimi olan, <b>(tercihen spesifik tedavi alanlar&#305;nda deneyimi bulunan)
</b></li><li>Proje odakl&#305; &ccedil;al&#305;&#351;ma sistemati&#287;i i&ccedil;inde &ldquo;kilit Kurum&rdquo; ve &ldquo;kilit payda&#351;&rdquo; y&ouml;netimini &uuml;st d&uuml;zey ger&ccedil;ekle&#351;tirebilecek
</li><li>Medikal konularda g&uuml;&ccedil;l&uuml; bilgi seviyesine sahip
</li><li>Geli&#351;mi&#351; planlama ve organizasyon becerisine sahip
</li><li>&#304;leti&#351;im, etkileme ve ikna becerileri kuvvetli,
</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n ve &ccedil;&ouml;z&uuml;m odakl&#305;,
</li><li>M&uuml;&#351;teri ve sonu&ccedil; odakl&#305;, inisiyatif alabilen, de&#287;er yaratabilen,
</li><li>M&uuml;&#351;teri ihtiya&ccedil;lar&#305;n&#305; iyi analiz edebilen,
</li><li>Kendini geli&#351;tirmeye ve &ouml;&#287;renmeye a&ccedil;&#305;k,
</li><li>B s&#305;n&#305;f&#305; S&uuml;r&uuml;c&uuml; Belgesine sahip ve seyahat engeli olmayan
</li>Office programlar&#305;n&#305; ve dijital uygulamalar&#305; (Skype, Zoom, Teams vb.) iyi derecede kullanabilen,<br>
<li>
</li></ul><p></p><p><b>NEDEN BOEHRINGER INGELHEIM?
</b></p><p>Bizimle geli&#351;ebilir, i&#351;birli&#287;iyle &uuml;retebilir, inovasyon yaratabilir ve hayatlar&#305; iyile&#351;tirebilirsiniz.
</p><p>&Ccedil;al&#305;&#351;anlar&#305;m&#305;za; birbirlerine sayg&#305; duyduklar&#305;, samimi, geli&#351;tiren global bir &ccedil;al&#305;&#351;ma ortam&#305; sunuyor, inovasyonu ve inovatif uygulamalar&#305; te&#351;vik ediyoruz. T&uuml;m &ccedil;al&#305;&#351;anlar&#305;m&#305;z&#305;n e&#287;itim ve geli&#351;imi &ccedil;ok &ouml;nemlidir, &ccedil;&uuml;nk&uuml; sizin geli&#351;iminiz bizim geli&#351;imimizdir.
</p><p>Ayr&#305;ca &ccedil;al&#305;&#351;anlar&#305;m&#305;za rekabet&ccedil;i f&#305;rsatlar ve yan haklar, i&#351;-ya&#351;am dengesini koruyup sa&#287;l&#305;kla &ccedil;al&#305;&#351;abilecekleri uygulamalar sunmaktay&#305;z. Boehringer Ingelheim herkese e&#351;it f&#305;rsatlar sunmay&#305; benimsemi&#351;, &ccedil;e&#351;itlili&#287;i ya&#351;atmakla gurur duyan bir firmad&#305;r. Farkl&#305; bak&#305;&#351; a&ccedil;&#305;lar&#305;n&#305; destekleyen ve dahil eden bir ortam sunuyoruz, bunun da &ccedil;al&#305;&#351;anlar&#305;m&#305;za, ila&ccedil;lar&#305;m&#305;z&#305; ula&#351;t&#305;rmaya &ccedil;al&#305;&#351;t&#305;&#287;&#305;m&#305;z hastalara ve topluma fayda sa&#287;lad&#305;&#287;&#305;n&#305; d&uuml;&#351;&uuml;n&uuml;yoruz.</p></div>

Ürün Uzmanı

TELPA A.Ş.

<div>
 Are you ready to be an expert on cloud services? If you like to be a Cloud expert who loves Cloud technologies, then you have the opportunity to be a member of a crucial team on HUAWEI Cloud's progression in Turkey, as a solid competitor in cloud service domain.
 <br/>
 <br/>
 Description:
 <br/>
 <br/>
 Provide technical consulting and development support for HUAWEI Cloud services.
 <br/>
 <br/>
 Summarize and output development technical documents, demos, reference cases and FAQs related to HUAWEI Cloud services.
 <br/>
 <br/>
 Provide enablement training for customers, introduce how to use HUAWEI Cloud services for development and share reference cases.
 <br/>
 <br/>
 Can be participated PoC for customer and make PoC successful if customer requirement is reasonable and matching to our cloud capability.
 <br/>
 <br/>
 Locate customer problems and assist customer to increase product reliability.
 <br/>
 <br/>
 Requirements:
 <br/>
 <br/>
 You have demonstrable experience of app development based on cloud environment, know cloud environment well.
 <br/>
 <br/>
 You have strong debugging instincts and experience with exceptional verbal, written and interpersonal skills, a strong understanding of cloud services and flexibility to learn new technologies quickly.
 <br/>
 <br/>
 You have a basic command of cloud service development and software development processes and be able to independently complete development tasks based on cloud service design and requirements.
 <br/>
 <br/>
 Good communication skills, from technical point of view willing to talk with customer and influence technical customer to support project successfully.
 <br/>
 <br/>
 You have product R&amp;D and implementation experience in cloud computing, container, microservice re preferred.
</div>


Cloud Operation Engineer

Gurmen Group

<div>
 <p>
  G&uuml;rmen Group 1972 y&inodot;l&inodot;ndan bu yana, yenilik&ccedil;i ve s&uuml;rd&uuml;r&uuml;lebilir &ccedil;&ouml;z&uuml;mlerle sekt&ouml;re y&ouml;n vermeye devam ediyoruz.
 </p>
 <p>
  <strong>
   Markalar&inodot;m&inodot;z
  </strong>
 </p>
 <p>
  Ramsey, KIP, G&ouml;kkale, MASPO ve Gurmen Technology gibi g&uuml;&ccedil;l&uuml; markalar&inodot;m&inodot;zla sekt&ouml;rde fark yarat&inodot;yoruz.
 </p>
 <p>
  Neden Gurmen Group?
 </p>
 <ul>
  <li>
   <strong>
    50 Y&inodot;ll&inodot;k Deneyim ve Ba&scedil;ar&inodot;:
   </strong>
   Londra'da temelleri at&inodot;lan markalar&inodot;m&inodot;z, T&uuml;rkiye&rsquo;de d&uuml;nya standartlar&inodot;nda &uuml;retimle bulu&scedil;uyor.
  </li>
  <li>
   <strong>
    S&uuml;rd&uuml;r&uuml;lebilirlikte &Ouml;nc&uuml;:
   </strong>
   RE-100 Yenilenebilir Enerji Organizasyonu&rsquo;na &uuml;ye olan ilk ve tek T&uuml;rk &scedil;irketiyiz.
  </li>
  <li>
   <strong>
    &Idot;novasyonun G&uuml;c&uuml;
   </strong>
   : En son teknolojileri kullanarak sekt&ouml;rde fark yaratan s&uuml;rd&uuml;r&uuml;lebilir &ccedil;&ouml;z&uuml;mler geli&scedil;tiriyoruz.
  </li>
  <li>
   <strong>
    Uluslararas&inodot; Ba&scedil;ar&inodot;:
   </strong>
   EFQM taraf&inodot;ndan &ldquo;4 Y&inodot;ld&inodot;zl&inodot; M&uuml;kemmellik&rdquo; &ouml;d&uuml;l&uuml;ne lay&inodot;k g&ouml;r&uuml;ld&uuml;k.
  </li>
 </ul>
 <p>
  <strong>
   Gelece&gbreve;e Birlikte Y&uuml;r&uuml;yoruz!
  </strong>
 </p>
 <p>
  Gurmen Group&rsquo;ta her g&uuml;n yeni bir f&inodot;rsat, her ad&inodot;m yeni bir ba&scedil;lang&inodot;&ccedil;t&inodot;r. T&uuml;rk tekstilini ve modas&inodot;n&inodot; d&uuml;nyaya tan&inodot;t&inodot;rken, birlikte b&uuml;y&uuml;yor ve geli&scedil;iyoruz. &Ccedil;e&scedil;itlili&gbreve;i ve f&inodot;rsat e&scedil;itli&gbreve;ini destekleyerek, daha kapsay&inodot;c&inodot; bir i&scedil; ortam&inodot; yarat&inodot;yoruz.
 </p>
 <p>
  S&inodot;ra d&inodot;&scedil;&inodot; bir deneyimin par&ccedil;as&inodot; olmaya haz&inodot;r&inodot;m diyorsan ba&scedil;vurunu bekliyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   GENEL N&Idot;TEL&Idot;KLER:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin
   <strong>
    &Idot;&scedil;letme, &Idot;ktisat, End&uuml;stri M&uuml;hendisli&gbreve;i, Pazarlama, &Idot;statistik
   </strong>
   veya ilgili b&ouml;l&uuml;mlerinden mezun,
  </li>
  <li>
   <strong>
    M&uuml;&scedil;teri deneyimi, CRM veya kampanya y&ouml;netimi
   </strong>
   alanlar&inodot;nda
   <strong>
    en az 2 y&inodot;l deneyimli
   </strong>
   ,
  </li>
  <li>
   M&uuml;&scedil;teri odakl&inodot; d&uuml;&scedil;&uuml;nme bi&ccedil;imine sahip, memnuniyeti s&uuml;rd&uuml;r&uuml;lebilir bi&ccedil;imde art&inodot;rmay&inodot; hedefleyen,
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nen
   <strong>
    ,
   </strong>
   veriden i&ccedil;g&ouml;r&uuml; &ccedil;&inodot;karabilen, raporlama ve performans analizi konular&inodot;nda yetkin,
  </li>
  <li>
   <strong>
    Proje y&ouml;netimi
   </strong>
   ve
   <strong>
    &ccedil;ok payda&scedil;l&inodot; koordinasyon
   </strong>
   konular&inodot;nda deneyimli,
  </li>
  <li>
   <strong>
    Excel
   </strong>
   ve tercihen
   <strong>
    Power BI
   </strong>
   gibi veri analiz ara&ccedil;lar&inodot;n&inodot; etkin kullanabilen,
  </li>
  <li>
   Tercihen
   <strong>
    Microsoft Dynamics CRM
   </strong>
   veya benzeri sistemlerde deneyim sahibi,
  </li>
  <li>
   <strong>
    &Idot;yi derecede &Idot;ngilizce
   </strong>
   bilen,
  </li>
  <li>
   Tercihen
   <strong>
    Design Thinking
   </strong>
   ve
   <strong>
    temel SQL
   </strong>
   bilgisine sahip.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&Scedil; TANIMI:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   M&uuml;&scedil;teri yolculu&gbreve;unu u&ccedil;tan uca analiz ederek deneyimi iyile&scedil;tirmeye y&ouml;nelik s&uuml;re&ccedil;lerin geli&scedil;tirilmesi,
  </li>
  <li>
   M&uuml;&scedil;teri segmentasyonu yaparak hedefli kampanyalar&inodot;n planlanmas&inodot; ve y&uuml;r&uuml;t&uuml;lmesi,
  </li>
  <li>
   Kampanya performanslar&inodot;n&inodot;n ve m&uuml;&scedil;teri deneyimi aksiyonlar&inodot;n&inodot;n d&uuml;zenli olarak analiz edilmesi ve raporlanmas&inodot;,
  </li>
  <li>
   NPS (Net Tavsiye Skoru) s&uuml;re&ccedil;lerinin tasarlanmas&inodot;, uygulanmas&inodot; ve sonu&ccedil;lar&inodot;n iyile&scedil;tirme f&inodot;rsatlar&inodot;na d&ouml;n&uuml;&scedil;t&uuml;r&uuml;lmesi,
  </li>
  <li>
   Kampanya b&uuml;t&ccedil;elerinin (indirim, puan, te&scedil;vik) etkin &scedil;ekilde y&ouml;netilmesi ve optimizasyonunun sa&gbreve;lanmas&inodot;,
  </li>
  <li>
   Yeni m&uuml;&scedil;teri de&gbreve;erini art&inodot;racak projelerin hayata ge&ccedil;irilmesi ve s&uuml;re&ccedil;lerin takibi,
  </li>
  <li>
   Saha analizleri ve m&uuml;&scedil;teri i&ccedil;g&ouml;r&uuml;leriyle deneyim stratejilerinin desteklenmesi.
  </li>
 </ul>
 <p>
 </p>
</div>


Müşteri Değeri ve Deneyimi Yönetimi Uzmanı

Fenix İnsan Kaynakları Eğitim ve Danışmanlık

<p><b>GENEL N&#304;TEL&#304;KLER VE &#304;&#350; TANIMI</b></p><p>Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapt&#305;&#287;&#305;m&#305;z, global ve uluslararas&#305; markalar&#305;n m&uuml;&#351;teri hizmetleri ekibinde de&#287;erlendirilmek &uuml;zere, Home Office t&uuml;m T&uuml;rkiye geneli ana dil seviyesinde &quot;Almanca Bilen M&uuml;&#351;teri &#304;li&#351;kileri Uzman&#305;&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.</p><p>Projeler de Home Office &ccedil;al&#305;&#351;ma modeli bulunuyor. Bilgisayar ve di&#287;er ekipmanlar firma taraf&#305;ndan sa&#287;lanacakt&#305;r.</p><p><b>&#304;&#350; TANIMI:</b></p><p>&middot; Firman&#305;n yabanc&#305; m&uuml;&#351;terilerinden gelen taleplerin kar&#351;&#305;lanmas&#305; ve &ccedil;&ouml;z&uuml;mlendirilmesi</p><p>(Kesinlikle Sat&#305;&#351; yap&#305;lmamakta).</p><p>&middot; Mail ve telefon &uuml;zerinden gelen kullan&#305;c&#305; ve &uuml;ye &#351;ikayetlerinin cevapland&#305;r&#305;lmas&#305;, sistem &uuml;zerinde ilgili kay&#305;tlar&#305;n olu&#351;turulmas&#305;.</p><p><b>ARANAN N&#304;TEL&#304;KLER:</b></p><p>&middot; Anadil veya ileri seviyede Almanca Bilen,</p><p><b>SOSYAL HAKLAR:</b></p><p>Y&uuml;ksek NET Maa&#351; + Y&uuml;ksek Performans Primi + Yemek + &Ouml;zel Sa&#287;l&#305;k Sigortas&#305;</p><p><b>&Ccedil;ALI&#350;MA SAATLER&#304;:</b></p><p>- Sabit ve vardiyal&#305; &ccedil;al&#305;&#351;ma se&ccedil;enekleri bulunmaktad&#305;r.</p><p><b>&#304;Z&#304;N G&Uuml;NLER&#304;:</b></p><p>- Haftan&#305;n 5 g&uuml;n&uuml; &ccedil;al&#305;&#351;ma 2 g&uuml;n izin.</p><p><b>&#304;LET&#304;&#350;&#304;M B&#304;LG&#304;LER&#304;:</b></p><p>+90 549 728 53 58</p><p><i>Fenix &#304;nsan Kaynaklar&#305; E&#287;itim ve Dan&#305;&#351;manl&#305;k Ltd. &#350;ti. T&uuml;rkiye &#304;&#351; Kurumu taraf&#305;ndan 7144591 say&#305;l&#305; karar uyar&#305;nca ve 1195 belge numaras&#305; ile faaliyet g&ouml;stermektedir.</i></p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yar&#305; zamanl&#305;, Yeni mezun</p><p>Maa&#351;: 40.000,00TRY - 50.000,00TRY ayl&#305;k</p><p>Dil:</p><ul><li>Almanca (Zorunlu)</li></ul>

Almanca Müşteri Hizmetleri Uzmanı

MUDO

<div>
 <p>
  GENEL N&Idot;TEL&Idot;KLER VE &Idot;&Scedil; TANIMI
 </p>
 <p>
  <br/>
 </p>
 <p>
  1964 y&inodot;l&inodot;nda Beyo&gbreve;lu Fita&scedil; Pasaj&inodot;&rsquo;nda 12 metrekarelik bir d&uuml;kkanda ba&scedil;layan maceram&inodot;za, T&uuml;rkiye&rsquo;nin 27 ilinde 1.400&rsquo;&uuml; a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z ve 90.000 m&sup2;&rsquo;nin &uuml;zerinde sat&inodot;&scedil; alan&inodot;na sahip yakla&scedil;&inodot;k 120 ma&gbreve;azam&inodot;zda devam ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sizi de, yarat&inodot;c&inodot; ve m&uuml;&scedil;terilerinin beklentilerini anlayan g&uuml;&ccedil;l&uuml; ekibimizin bir par&ccedil;as&inodot; olmaya davet ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mudo ekibi olarak, Mecidiyek&ouml;y ofisimizde yer alan
  <strong>
   M&uuml;&scedil;teri Deneyimi &amp; CRM
  </strong>
  birimimizde g&ouml;revlendirilmek &uuml;zere
  <strong>
   &ldquo;M&uuml;&scedil;teri Hizmetleri Uzman&inodot;''
  </strong>
  ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Tercihen &uuml;niversitelerin &Idot;&scedil;letme, &Idot;leti&scedil;im, Pazarlama veya ilgili b&ouml;l&uuml;mlerinden mezun
  </li>
  <li>
   M&uuml;&scedil;teri hizmetleri, &ccedil;a&gbreve;r&inodot; merkezi veya m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerinde en az 3 y&inodot;l deneyimli
  </li>
  <li>
   Microsoft Office uygulamalar&inodot;n&inodot; etkin kullanabilen
  </li>
  <li>
   &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve m&uuml;&scedil;teri memnuniyetine &ouml;nem veren
  </li>
  <li>
   Tercihen CRM veya m&uuml;&scedil;teri ili&scedil;kileri y&ouml;netimi sistemleri hakk&inodot;nda bilgi sahibi
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i ve raporlama becerisi geli&scedil;mi&scedil;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&Scedil; TANIMI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &Ccedil;a&gbreve;r&inodot; merkezi, ma&gbreve;aza ekipleri ve anketlerden gelen m&uuml;&scedil;teri geri bildirimlerinin analiz edilmesi ve geli&scedil;im alanlar&inodot;n&inodot;n belirlenerek raporlanmas&inodot;
  </li>
  <li>
   Chatbot ve di&gbreve;er self servis kanallar&inodot;nda sunulan hizmetlerin g&uuml;ncellenmesi ve takibinin yap&inodot;lmas&inodot;
  </li>
  <li>
   &Scedil;ik&acirc;yet y&ouml;netimi sistemindeki verilerin kontrol edilmesi ve g&uuml;ncellenmesi
  </li>
  <li>
   M&uuml;&scedil;terilerden gelen talep, &scedil;ik&acirc;yet ve &ouml;nerilerin do&gbreve;ru &scedil;ekilde al&inodot;nmas&inodot;, &ccedil;&ouml;z&uuml;m s&uuml;recinin takip edilmesi
  </li>
  <li>
   Periyodik m&uuml;&scedil;teri hizmetleri raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;
  </li>
  <li>
   &Idot;&ccedil; ekiplerle koordineli &ccedil;al&inodot;&scedil;arak m&uuml;&scedil;teri odakl&inodot; &ccedil;&ouml;z&uuml;mler &uuml;retilmesi
  </li>
 </ul>
 <p>
 </p>
</div>


Müşteri Hizmetleri Uzmanı

İZ BASKI SANAYİ VE TİCARET A.Ş.

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
<ul><li>Sat&#305;&#351; ekibine a&#287;&#305;rl&#305;kl&#305; operasyonel anlamda destek olmak,</li>
<li>M&uuml;&#351;teriden gelen sipari&#351;leri ve gereken data giri&#351;lerini sisteme girmek, takibini yapmak,</li>
<li>G&uuml;nl&uuml;k,haftal&#305;k ya da ayl&#305;k olarak t&uuml;m sipari&#351; s&uuml;re&ccedil;lerini konsolide ederek raporlan&#305;p, hata ve aksakl&#305;klar&#305;n k&ouml;k nedenlerini saptayarak &ccedil;&ouml;z&uuml;m &ouml;nerileri geli&#351;tirmek,</li>
<li>M&uuml;&#351;teri istek ve &#351;ik&acirc;yetlerini ilgili departmanlara y&ouml;nlendirmek,</li>
<li>M&uuml;&#351;teri ili&#351;kilerini y&ouml;netmek ve m&uuml;&#351;teri memnuniyetini art&#305;rmak,</li>
<li>Genel m&uuml;&#351;teri memnuniyeti anket &ccedil;al&#305;&#351;malar&#305;na destek olmak ve anket sonu&ccedil;lar&#305;na istinaden gerekli aksiyonlar&#305;n al&#305;nmas&#305;na destek olmak,</li>
<li>&#304;adelerin, firelerin takibini yapmak,</li>
<li>Tahsilat takibi ve stok kontrol&uuml;n&uuml; sa&#287;lamak,</li>
<li>Sat&#305;&#351;, stok durumu vb. konular hakk&#305;nda raporlamalar yapmak,</li>
<li>Belirlenen hedefler do&#287;rultusunda sat&#305;&#351; ve pazarlama aktivitelerinde g&ouml;rev almak,</li>
<li>Sat&#305;&#351; aktiviteleri ve sat&#305;&#351; sonras&#305; hizmetler i&ccedil;in di&#287;er ilgili departmanlar ile koordinasyon i&ccedil;inde &ccedil;al&#305;&#351;mak,</li>
<li>&#304;lgili departmanlarla i&#351; birli&#287;i i&ccedil;erisinde &ccedil;al&#305;&#351;arak firma politika de&#287;i&#351;ikliklerinden haberdar olmak</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
<ul><li>MYO ya da &uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun,</li>
<li>En az 2 y&#305;l benzer pozisyonlarda i&#351; tecr&uuml;besine sahip,</li>
<li>&#304;yi derece s&ouml;zl&uuml; ve yaz&#305;l&#305; &#304;ngilizce bilgisine sahip,</li>
<li>&#304;yi derecede MS Ofis ve ERP uygulamalar&#305; bilgisi ve deneyimi olan,</li>
<li>Planlama ve takip y&ouml;n&uuml; kuvvetli,</li>
<li>&#304;leti&#351;imi g&uuml;&ccedil;l&uuml;, m&uuml;&#351;teri odakl&#305;, tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li>
<li>&Ouml;&#287;renmeye a&ccedil;&#305;k, &ouml;zg&uuml;veni y&uuml;ksek, analitik d&uuml;&#351;&uuml;nebilen, dinamik, sistemli ve d&uuml;zenli &ccedil;al&#305;&#351;ma yetene&#287;ine sahip,</li>
<li>Kariyer hedefi olan,</li>
<li>Esnek &ccedil;al&#305;&#351;ma saatlerine uyum sa&#287;layabilecek,</li>
<li>Tercihen B s&#305;n&#305;f&#305; ehliyeti olan, aktif ara&ccedil; kullanabilen,</li>
<li>Erkek adaylar i&ccedil;in askerli&#287;ini tamamlam&#305;&#351; ya da muaf,</li>
<li>&#304;stanbul Anadolu Yakas&#305;, Kocaeli ya da Gebze civar&#305; ikamet eden / edebilecek olan</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>M&uuml;&#351;teri &#304;li&#351;kileri Uzman&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Kimya
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Sat&#305;&#351; , M&uuml;&#351;teri Hizmetleri
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305; Tuzla
<p>Ayd&#305;nl&#305; - Birlik Osb/Tuzla/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Personel Servisi</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>2-10 y&#305;l
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>20.11.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>1.02.2026</div></div></ul></div>

İngilizce Bilen Müşteri İlişkileri Uzmanı

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