customer expert

iTXPROS

ITXPROS is looking for a Customer Support Representative, a customer service advisor who is often a client&rsquo;s primary point of contact. Your duties and responsibilities include answering and managing incoming calls and customer service inquiries via WhatsApp, text messages, and live chat; identifying and assessing customer needs and coordinating with your colleagues in different departments to achieve customer satisfaction.Job Title: Customer Support RepresentativeJob Type: Full-timeSupervisor: VP of Customer Support &ndash; Customer Support Team LeaderReporting To: VP of Customer Support &ndash; Customer Support Team LeaderPlace of Performance: Office-based (New Cairo).About our company:ITXPROS is a Digital Dentistry company currently focused on implant-guided surgery.We are based in the United States and operating from Cairo, Egypt. The company specializes in Implant Treatment planning &amp; CAD/CAM designing to help dentists and dental labs with their surgical &amp; dental procedures, so we all work to draw a perfect smile on each patient!At ITXPROS, we are family, team &amp; partners. We believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make an impact on the future.Responsibilities:<ul><li>Respond to inquiries &ndash; over the phone, via email, and through the live chat from the staff and clients.</li><li>Follow up on missing items required for the progression of client orders (cases).</li><li>Make outbound calls depending on client case requirements.</li><li>Build a strong relationship with clients to ensure their satisfaction.</li><li>Follow up with clients on surgeries and cases after fulfillment.</li><li>Upload files needed for cases from clients&rsquo; PCs.</li><li>Basic Troubleshooting of planning software.</li><li>Monitor case flow and identify show stoppers.</li><li>Communicate client needs to the corresponding teams.</li><li>Report any issues found by analyzing the workflow, aiming for enhancements.</li><li>Learn and understand the products and services that the company provides.</li><li>Learn and understand our internal workflow and case life cycle in detail.</li><li>Document useful information about technical issues and important insights that could be gathered from discussions with clients.</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Train clients on the company&rsquo;s workflow and digital tools.</li></ul>Qualifications and Skills:<ul><li>Fluency in spoken and written English is a must.</li><li>Bachelor&rsquo;s Degree.</li><li>1+ Experience in a Customer Support Role.</li><li>Military service exemption or completion.</li><li>Time management skills.</li><li>Excellent communication skills.</li><li>Multitasking.</li><li>Attention to detail.</li><li>Outgoing and proactive qualities.</li><li>Punctuality.</li><li>Basic computer and Microsoft Office knowledge.</li></ul>Benefits:<ul><li>Salary, uncapped commissions, and annual bonuses are paid in US dollars.</li><li>Medical and social insurance.</li><li>Annual Gym Membership (Gold's Gym).</li><li>Culture - Casual work environment.</li><li>Being part of a family of exceptionally talented people.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;16,600.00 - E&pound;21,500.00 per month

Customer Support Expert

Half Price Packaging PVT Ltd

Position: GMB / Local SEO SpecialistLocation: Lahore (On-site)Salary: PKR 40,000 &ndash; 50,000Shift: 7:00 PM &ndash; 4:00 AMRole OverviewWe need a Google Business Profile (GMB) Expert who knows the ins and outs of local SEO. You must be a problem solver capable of creating, verifying, and ranking profiles, as well as handling suspensions and complex reinstatement cases.Key ResponsibilitiesProfile Management: Create, optimize, and manage GMB listings for maximum visibility.Verification &amp; Reinstatement: Handle new verifications (video/postcard) and successfully reinstate suspended profiles.Troubleshooting: Resolve common GMB issues like duplicate listings, pending edits, and hard suspensions.Ranking &amp; Leads: Implement strategies (citations, reviews, posts) to rank in the Local Pack (Map Pack) and generate phone calls/leads.Citations: Manage local citations and NAP consistency across directories.RequirementsExperience: Minimum 1&ndash;2 years of proven experience specifically in GMB/Local SEO.Technical Skills: Expert knowledge of GMB guidelines, reinstatement appeals, and ranking factors.Track Record: Ability to show past successful reinstatements or ranked profiles.Availability: Must be comfortable working the night shift (7 PM - 4 AM).job location Gulberg 2 LahoreLocation: Must be based in Lahore.Job Types: Full-time, FresherPay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Google Business Profile (GMB) Expert

HR Ways

About the job Client Success &amp; Go High Level Expert ( Remote | Pakistan | PKR Salary)Client Company Introduction:﻿Hiring for Pakistan based SaaS based Firm.Job Description:To manage client onboarding, fulfill service delivery using GoHighLevel (websites, automations, pipelines), and ensure clients achieve success within the first week of onboarding.Responsibilities:<ul><li>Onboard new clients after demo closes (collect business info, logos, domains, etc.).</li><li>Setup client accounts in GoHighLevel (automations, triggers, chat widget, review system).</li><li>Build or customize websites using templates.</li><li>Connect client calendars, GMB, and integrations.</li><li>Manage client communication during onboarding.</li><li>Monitor performance dashboards and ensure automations run smoothly.</li><li>Maintain documentation of each account setup.</li></ul>Required Skills &amp; Experience:<ul><li>Experience working in GoHighLevel or similar CRM platforms.</li><li>Understanding of automations, pipelines, triggers, calendars, and website builder.</li><li>Strong English communication and organization.</li><li>Can work independently and meet deadlines.</li></ul>Ideal Candidate Traits<ul><li>Tech-savvy and proactive</li><li>Problem solver</li><li>Fast learner</li><li>Strong communication skills</li></ul>﻿Other Details: ﻿ ﻿Experience: 1 year ﻿Location: Pakistan ﻿Work Timings: 2 PM - 9PM ﻿Work Days: Monday to SaturdayAbout HR Ways: HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: Remote

Client Success & Go High Level Expert

Concentrix

Job SummaryWe are seeking a dedicated and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>Make outbound calls when required (follow-ups, surveys, confirmations, etc.)</li><li>Resolve customer complaints efficiently and escalate complex issues when necessary</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Maintain detailed and accurate records of customer interactions in the system</li><li>Meet individual and team performance targets (quality, productivity, and attendance)</li><li>Follow company guidelines, scripts, and compliance standards</li><li>Build positive relationships with customers to enhance satisfaction and loyalty</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>Previous experience in a call center or customer service role is preferred</li><li>Excellent verbal communication and active listening skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to work under pressure and handle difficult customers professionally</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work rotational shifts, including evenings or weekends if required</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional paid training</li><li>Supportive and dynamic work environment</li><li>Health and social insurance</li><li>Transportation provided 24/7</li></ul>Job Type: Full-timePay: Up to E&pound;21,800.00 per monthApplication Question(s):<ul><li>Are you Egyptian?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

English Customer Service

Splash Mechanical Repairing

Create manage, and optimize the Daraz seller account in compliance with Daraz policies. Create and upload product listings with optimized titles, descriptions, specifications, and keywords. Upload and manage high-quality product images according to Daraz standards. Decorate and manage Daraz store branding (banners, categories, logos, visuals). Set competitive pricing, discounts, vouchers, and promotional offers. Manage inventory to avoid stock-out and overselling issues. Process orders and ensure timely packing and dispatch via Daraz logistics. Maintain SLA performance including order fulfillment and late shipment rate. Handle returns, cancellations, and refunds through Seller Center. Respond to customer chats, queries, and manage reviews professionally. Monitor and improve seller ratings and account health metrics. Plan and manage participation in Daraz campaigns and mega sales (11.11, 12.12, etc.). Run and optimize Daraz Sponsored Ads and promotional tools. Analyze sales reports and performance analytics to improve revenue. Conduct keyword research and SEO optimization for product visibility. Coordinate with suppliers for pricing, availability, and product updates. Ensure compliance with Daraz policies and prohibited items rules. Handle account penalties, appeals, and operational issues if any. Research competitors and suggest new product opportunities. Provide regular performance and sales reports to management. Requirements: Proven experience handling Daraz Seller Account (mandatory). Strong understanding of Daraz Seller Center tools and policies. Experience with Daraz ads, campaigns, and store decoration. Good communication and customer handling skills. Ability to work independently and meet targets. Basic knowledge of MS Excel / Google Sheets. Experience in e-commerce or online marketplaces will be a plus. What We Offer: Competitive salary package Growth opportunities in a fast-growing online business Performance-based incentives Professional working environmentJob Type: Full-timePay: From Rs29,999.00 per monthWork Location: In person

DARAZ EXPERT

Benefit Cosmetics

Overview Benefit is Glowing We Mean Growing and we are currently searching for a Part-time 15-hour Brow and Beauty Expert to make real connections in Boots Edinburgh! As a Brow and Beauty Expert, you'll be instrumental in achieving sales targets and creating exceptional customer experiences. Responsibilities As a Brow and Beauty Expert, your missions, will be as follows: <ul> <li>Sales Goals & Targets: Consistently achieve individual retail sales goals, as agreed upon with the counter manager. Focus on building strong customer connections and expertly demonstrating products to drive sales and exceed targets.</li><li>Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.</li><li>Teamwork Towards Sales Success: Collaborate with all team members to meet counter and business needs, contributing to overall sales success through shared effort.</li><li>Promotions, Events & Sales Opportunities: Actively support in-store, external, and charity events, leveraging them as opportunities to promote products, engage customers, and boost sales.</li><li>Sales Tracking & Administration: Diligently complete daily and weekly worksheets to track individual sales performance and assist with counter manager administration to optimise sales strategies.</li><li>Hygiene, Housekeeping & Brand Image: Maintain a clean and hygienic counter and displays to uphold brand standards and create an appealing shopping environment that encourages sales.</li></ul> Qualifications The Bene-Fit for a Brow and Beauty Expert: <ul> <li>Dynamic, enthusiastic, andsales-driven</li><li>Passion for make-up and Retail with a focus on achieving sales targets</li><li>Result-oriented, who likes a challenge and exceeding sales expectations</li><li>Desire to provide a unique customer experience that drives customer loyalty and repeat business</li><li>Flexible availability including weekends, late nights, Bank holidays and holiday periods.</li><li>Minimum 6 months retail experience with a passion sales success</li></ul> Bold Brows and even Bolder Opportunities as a Brow and Beauty Expert! The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging. Benefits of our Brow and Beauty Expert Position:- Product Discount- Staff Sale- New Launch Gratis -Annual Leave - Full Training provided- Refer a friend scheme - Competitive Commission Scheme Come paint the world PINK with us! Apply to become a Brow and Beauty Expert We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact .

Brow & Beauty Expert

Overview Benefit is Glowing We Mean Growing and we are currently searching for a Part-time Brow and Beauty Expert to make real connections in Boots Silverburn. As a Brow and Beauty Expert, you'll be instrumental in achieving sales targets and creating exceptional customer experiences. Responsibilities As a Brow and Beauty Expert, your missions, will be as follows: <ul> <li>Sales Goals & Targets: Consistently achieve individual retail sales goals, as agreed upon with the counter manager. Focus on building strong customer connections and expertly demonstrating products to drive sales and exceed targets.</li><li>Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.</li><li>Teamwork Towards Sales Success: Collaborate with all team members to meet counter and business needs, contributing to overall sales success through shared effort.</li><li>Promotions, Events & Sales Opportunities: Actively support in-store, external, and charity events, leveraging them as opportunities to promote products, engage customers, and boost sales.</li><li>Sales Tracking & Administration: Diligently complete daily and weekly worksheets to track individual sales performance and assist with counter manager administration to optimise sales strategies.</li><li>Hygiene, Housekeeping & Brand Image: Maintain a clean and hygienic counter and displays to uphold brand standards and create an appealing shopping environment that encourages sales.</li></ul> Qualifications The Bene-Fit for a Brow and Beauty Expert: <ul> <li>Dynamic, enthusiastic, andsales-driven</li><li>Passion for make-up and Retail with a focus on achieving sales targets</li><li>Result-oriented, who likes a challenge and exceeding sales expectations</li><li>Desire to provide a unique customer experience that drives customer loyalty and repeat business</li><li>Flexible availability including weekends, late nights, Bank holidays and holiday periods.</li><li>Minimum 6 months retail experience with a passion sales success</li></ul> Bold Brows and even Bolder Opportunities as a Brow and Beauty Expert! The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging. Benefits of our Brow and Beauty Expert Position:- Product Discount- Staff Sale- New Launch Gratis -Annual Leave - Full Training provided- Refer a friend scheme - Competitive Commission Scheme Come paint the world PINK with us! Apply to become a Brow and Beauty Expert We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact .

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Customer Support Expert

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DARAZ EXPERT

Brow & Beauty Expert

Brow & Beauty Expert