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customer service delivery manager

customer happiness team lead

Malaeb

<div>
 <p>
  <span>
   At Malaeb, we don&rsquo;t just serve our players and pitch owners, we WOW them. The Customer Happiness Lead is the force behind creating breathtaking moments. This role goes beyond support; it&rsquo;s about going above and beyond through hospitality and exceptional, proactive, and personalized service.&nbsp;
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Wow Factor Ownership
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Lead initiatives that transform routine interactions into unforgettable experiences.&nbsp;
   </span>
  </li>
  <li>
   <span>
    Identify opportunities for breathtaking moments and ensure they are consistently delivered.
   </span>
  </li>
  <li>
   <span>
    Monitor moments feedback to measure the impact of the CH team on customers and pitch owners.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Team Leadership &amp; Coaching
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Conduct regular training and coaching sessions focused on empathy, proactive problem-solving, and identifying the wow moments.
   </span>
  </li>
  <li>
   <span>
    Set team KPIs aligned with customer satisfaction, retention, and response quality.
   </span>
  </li>
  <li>
   <span>
    Set team OKRs that align with the company's goals.
   </span>
  </li>
  <li>
   <span>
    Level up the quality standards and ensure compliance.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Customer Happiness Operations
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Oversee daily CH operations, including handling escalations and ensuring service SLAs are met.
   </span>
  </li>
  <li>
   <span>
    Collaborate with the company&rsquo;s teams to create unified customer journeys.
   </span>
  </li>
  <li>
   <span>
    Maintain and optimize support channels (chat, email, phone, social media, and internal communication tools).
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Insights &amp; Continuous Improvement
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Track and analyze customer feedback and root cause analysis to recommend process and product improvements.
   </span>
  </li>
  <li>
   <span>
    Translate customer insights into actionable strategies that drive loyalty and reduce churn.
   </span>
  </li>
  <li>
   <span>
    Own monthly reporting on customer happiness, OKRs, KPIs, including CSAT, and Wow Factor moments.
   </span>
  </li>
 </ul>
 <li>
  <br/>
 </li>
 <p>
  <strong>
   5. Automation &amp; Efficiency
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Identify opportunities to automate repetitive tasks while preserving the human Wow Factor.
   </span>
  </li>
  <li>
   <span>
    Collaborate with dev teams to enhance the company&rsquo;s internal tools and ticketing systems to elevate the customer experience.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <strong>
  Qualifications
 </strong>
 <ul>
  <li>
   Minimum 3-5 years of experience in leading high-performing customer experience or support teams.
  </li>
  <li>
   A genuine passion for customer satisfaction, loyalty building, and delivering exceptional service experiences.
  </li>
  <li>
   Strong analytical capabilities with the ability to translate customer feedback and data into strategic improvements.
  </li>
  <li>
   Proficient in using customer support platforms, ticketing systems, and automation workflows to optimize service delivery.
  </li>
  <li>
   Exceptional communication skills, with a high degree of empathy and emotional intelligence.
  </li>
  <li>
   Proven leadership qualities with a track record of inspiring and developing team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>
<br /> <div id='job-id'>Job Id: PyWv7Vc50ErpFaaYt6hUT53fsbDFwrTDIcR7giBwZWErZD6G7bCs5I90RjGvxVsYwn3bwSDr/UHXM3kMz7CZHuV/FXO/CYj9Jw==</div>

Customer Happiness Team Lead

Braxtone Group

<div>
 <strong>
  Main Purpose Of Job
  <br/>
  <br/>
 </strong>
 The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.
 <br/>
 <br/>
 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Make outbound calls to customers to gather car and insurance details.
  </li>
  <li>
   Accurately record and update customer information in the system.
  </li>
  <li>
   Convert collected data into warm, qualified leads for the sales team.
  </li>
  <li>
   Maintain professionalism and a positive attitude during customer interactions.
  </li>
  <li>
   Meet lead generation targets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clear and confident communication skills over the phone.
  </li>
  <li>
   Good listening skills and attention to detail in data entry.
  </li>
  <li>
   Previous call center or customer contact experience is preferred (training provided).
  </li>
  <li>
   Ability to work in a team-oriented and target-driven environment.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: ksLTJhvbvMhMTTvji8BeZpIbTvPypWdUmm36f/3Yex9XHqdwCF2gqO1rMVKnRchCesCWeJ4Go/cuNW34mNfcG054Q4hknsmB</div>

Lead Generation Agent

Qureos

<div><p><b>Main Purpose of Job:
</b></p><p>The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.</p><p></p><p><b>
Duties &amp; Responsibilities</b></p><p></p><ul>
<li>
Make outbound calls to customers to gather car and insurance details.</li>
<li>Accurately record and update customer information in the system.</li>
<li>Convert collected data into warm, qualified leads for the sales team.</li>
<li>Maintain professionalism and a positive attitude during customer interactions.</li>
<li>Meet lead generation targets.</li>
</ul><p></p><p><b>
Skills &amp; Qualifications</b></p><ul>
<li>
Clear and confident communication skills over the phone.
</li><li>Good listening skills and attention to detail in data entry.</li>
<li>Previous call center or customer contact experience is preferred (training provided).</li>
<li>Ability to work in a team-oriented and target-driven environment.</li></ul></div><br /> <div id='job-id'>Job Id: rAStmUTZdIuS0lLl4/ZOKvDZ2RODlzBbIqhrwD2afuB5iomfARg4ODq2q0Rn8MKZzpV0qrPo0hUjH6cj+v4OMl8Fm1LnlRVz9bGIkCZbHs4jAlxkM1cbqNTzWmTdwZn4kUgqLnI=</div>

Lead Generation Agent - Braxtone Group

Amazon Web Services (AWS)

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician Interns to join our expanding team in the Greater London area.
 <br/>
 <br/>
 This position involves hardware and network diagnostics followed by physical repair. All interns will be exposed to independent work and in a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.
 <br/>
 <br/>
 As an intern, you will participate in our 12-week internship program in our London Data Centers.
 <br/>
 <br/>
 Duties &amp; Responsibilities
 <br/>
 <br/>
 You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).
 <br/>
 <br/>
 In addition to hardware and network repair, interns will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data center space.
 <br/>
 <br/>
 <strong>
  Duties Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hardware troubleshoot in servers which are not live with an AWS technician's supervision
  </li>
  <li>
   Understand the importance to meet SLA&rsquo;s against assigned trouble tickets
  </li>
  <li>
   Follow the AWS technician's during network troubleshooting
  </li>
  <li>
   Replace Media (SSD/HDD) according with AWS Data Tech guidance
  </li>
  <li>
   Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs
  </li>
  <li>
   Interact with third party vendors &amp; contractors who are working on site
   <br/>
   <br/>
  </li>
 </ul>
 Amazon internships are full-time (40 hours/week) for 12 consecutive weeks. This position requires the intern to report to work onsite on a daily basis. Intern schedules are typically day schedules, Monday-Friday. A full-time position as a Data Center Tech could involve day, evening, or weekend shifts and on-call rotations.
 <br/>
 <br/>
 Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. Candidates must hold the right to work in the U.K. before or by the commencement of the internship.
 <br/>
 <br/>
 Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.
 <br/>
 <br/>
 Mentorship &amp; Career Growth
 <br/>
 <br/>
 Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.
 <br/>
 <br/>
 Inclusive Team Culture
 <br/>
 <br/>
 Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
 <br/>
 <br/>
 Work/Life Harmony
 <br/>
 <br/>
 Our team puts a high value on work-life harmony. It isn&rsquo;t about how many hours you spend at home or at work; it&rsquo;s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In pursuit of IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar
  </li>
  <li>
   Excellent communication skills, both written and verbal
  </li>
  <li>
   Ability to work well with others in a team environment, displaying excellent time management skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic knowledge of Linux is an advantage
  </li>
  <li>
   Basic knowledge of networking is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Amazon Data Services Bahrain W.L.L.
 <br/>
 <br/>
 Job ID: A2820051
</div>
<br /> <div id='job-id'>Job Id: dnlDPwycAB9jbsc8thADydfPyCW/Tm/PUiEIR4enJOGsSx1Y4WPT/z7KB6pi7LxBal4G1Ny3HQR9gcPRbsfswx+Yyd6zl2BNBB84U7pjie9hCdG8lH4GvoWDZxCtavapOxCu0MedLdWOBZOtamnQ/N3EeL9NohzAsTP2O4VMnjhCWSFNRKCn++brI4+1i8NLxe4ncD+4ykAhbUHoRE+qnBHRvXeV2CHco2IKHLHb2U/NBuCVeb3PyBmyubEhfaDuRzGBAQjSvW5XXjL82zWBHM7JcQ==</div>

2025 Data Centre Technician Intern

Kyro Lounge Restaurant

<p>Required Professional Restaurant Manager for a group of QSR/Fast Casual dining restaurants. Local candidates having worked in same position with excellent communication and leadership skills need apply.</p><p>Job Summary</p><p>The Restaurant Manager will lead day-to-day operations, ensure excellent customer service, and manage a high-performing team. The Restaurant Manager will be responsible for maintaining quality standards, optimizing operational efficiency, and driving profitability.</p><p>Key Responsibilities</p><p>&middot; Oversee daily restaurant operations, including staffing, inventory, and customer service.</p><p>&middot; Ensure compliance with health, safety, and sanitation standards.</p><p>&middot; Recruit, train, schedule, and supervise staff members.</p><p>&middot; Monitor food quality and service standards to ensure customer satisfaction.</p><p>&middot; Manage budgets, labor costs, and profitability targets.</p><p>&middot; Maintain accurate records for payroll, inventory, and sales reporting.</p><p>&middot; Resolve customer complaints and handle service recovery professionally.</p><p>&middot; Coordinate with vendors and suppliers for timely deliveries and cost control.</p><p>&middot; Implement company policies and procedures consistently across all shifts.</p><p>&middot; Lead by example to foster a positive and productive team culture.</p><p>Requirements</p><p>&middot; Strong leadership, organizational, and decision-making skills.</p><p>&middot; Excellent customer service and communication abilities.</p><p>&middot; Proficient with POS systems, scheduling software, and basic financial reporting.</p><p>&middot; Ability to work flexible hours, including evenings, weekends, and holidays.</p><p>Preferred Qualifications</p><p>&middot; Experience in fast-casual or casual dining restaurants.</p><p>&middot; ServSafe or local food safety certification.</p><p>&middot; Knowledge of local labor laws and HR practices.</p><p>Working Conditions</p><p>This is a full-time, on-site role requiring frequent standing, walking, and hands-on involvement in restaurant operations. Must be able to work weekends, evenings, and holidays as needed.</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><br /> <div id='job-id'>Job Id: BEDH8D+hjUa3bz/fnwwFlomN7nDtNadKKsnPJ928ilwUpyeD4f/qAPzco7168Z/Y3BbzPHOjv9WZZOE0fa66whDmJQ/5CL8WemB0I5LO86yCZ4wihpSj9g==</div>

Restaurant Manager

<figure class="table"><table><tbody><tr><td><p><strong>Main Purpose of Job:&nbsp;</strong>&nbsp;</p><p>The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.</p><p>&nbsp;</p></td></tr><tr><td><p><strong>Duties &amp; Responsibilities</strong></p><p>&nbsp;</p><ul><li>Make outbound calls to customers to gather car and insurance details.</li><li>Accurately record and update customer information in the system.</li><li>Convert collected data into warm, qualified leads for the sales team.</li><li>Maintain professionalism and a positive attitude during customer interactions.</li><li>Meet lead generation targets.</li></ul><p>&nbsp;</p></td></tr><tr><td><p><strong>Skills &amp; Qualifications</strong></p><ul><li>Clear and confident communication skills over the phone.&nbsp;</li><li>Good listening skills and attention to detail in data entry.</li><li>Previous call center or customer contact experience is preferred (training provided).</li><li>Ability to work in a team-oriented and target-driven environment.</li></ul></td></tr></tbody></table></figure>

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc
</div></div><div><div><b>Sector</b>
</div><div><div><b>BUSINESS
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>10-Aug-2025
</div></div><div><div><p>Job Objective:</p>
</div><div><p>Lead the implementation of Cybersecurity Services products and plans in alignment with Business Products &amp; Solutions department's business plan and strategy. Lead improvement initiatives to deliver customized solutions that contribute to the growth to increase sales and revenue across the Business sector.</p><p></p>
</div></div><div><div><p>Job specifications:</p>
</div><div><ul><li><p>Lead Cybersecurity portfolio, revenues, and profitability to ensure its alignment with the Business sector&rsquo;s business needs, strategic objectives, and sales targets.</p></li><li><p>
Grow Cybersecurity service portfolio with additional products and features to enable expansion of subscriber base in Business sector.</p></li><li><p>
Analyze key market trends, offerings, customer needs, and competitive landscape to define potential opportunities or threats in the market and devise plans to address accordingly.</p></li><li><p>
Lead the development of Cybersecurity roadmap, identify partnership requirements, and support the Business Products &amp; Solutions department in achieving short and long-term business objectives.</p></li><li><p>
Lead Cybersecurity Services implementation plans including the development and activation of the required products and services (including bundled services) to support the defined strategy.</p></li><li><p>
Lead Cybersecurity service commercial launch in coordination with technical, commercial, and regulatory stakeholders.</p></li><li><p>
Propose and lead the management of promotional activities for Cybersecurity Services to maximize sales and revenue for the Business Products &amp; Solutions department.</p></li><li><p>
Define product requirements and successfully transfer functional and technical analysis to relevant technical and sales teams and ensure necessary alignment.</p></li><li><p>
Work closely with internal stakeholders and business units to stay well-informed of planned changes to technologies, working practices, and business activities that could have an impact on stc Bahrain cybersecurity or risk profile.</p></li><li><p>
Set plans to ensure customer journey is streamlined across different products and offerings including the development of customer satisfaction surveys and coordinating the development of feedback mechanisms.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p>
</div><div><p>Minimum requirement:</p><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Engineering, IT or any other relevant field.</p></li></ul><p>
Preferred:</p><ul><li><p>
Master&rsquo;s degree in Business Administration, Engineering, IT or any other relevant field.</p></li></ul><p>
Ideally 8 years of relevant experience with 6 years in cyber security domain</p><p></p>
</div></div><div><div><p>Role Impact:</p>
</div><div><p>The Cybersecurity Product Lead plays a critical role in shaping the future of our cybersecurity offerings. This position is responsible for leading the development and enhancement of security products that protect our clients from emerging cyber threats. By collaborating closely with engineering, design, and marketing teams, the Product Lead ensures that our products not only meet market needs but also align with the latest cybersecurity trends and technologies. The role will directly impact our customers' security posture and the overall success of the company's product portfolio.</p>
</div></div><div><div><p>Key Job Competencies:</p>
</div><div><ul><li><p><b>Technical Expertise</b> : Deep understanding of cybersecurity principles, frameworks, and technologies, with the ability to translate complex technical concepts into actionable product strategies.</p></li><li><p><b>
Product Management Skills</b> : Proven experience in product lifecycle management, from ideation through development to launch, including agile methodologies.</p></li><li><p><b>
Market Analysis</b> : Proficiency in conducting market research and competitive analysis to identify opportunities for product differentiation and growth.</p></li><li><p><b>
Cross-Functional Collaboration</b> : Strong ability to work collaboratively across teams, including engineering, sales, and customer support, to align product development with business objectives.</p></li><li><p><b>
Customer Focus</b> : Strong commitment to understanding customer needs and ensuring that products address their pain points effectively.</p></li></ul><br>
<p></p>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p><br /> <div id='job-id'>Job Id: pJJ7nDEBCZbjUZQQoBLvAHV+HAWLYpobEZoS2XIu1ZtxsammUvR3Zp+nUmM++ubOquMHeWXzCO4TrMXgkGLJp2Wh9emx</div>

ICT Cybersecurity Services Lead

Explore 516+ Customer happiness team lead in Bahra this August. Find roles across top companies and apply now to boost your career.

516 customer happiness team lead jobs IN Bahra

Customer Happiness Team Lead

Lead Generation Agent

Lead Generation Agent - Braxtone Group

2025 Data Centre Technician Intern

Restaurant Manager

Lead Generation Agent

ICT Cybersecurity Services Lead