customer insight analyst

Robert Walters

<p>Insight Analyst</p> <p>Manchester- Hybrid (2 days per week in the office)£50,000-£65,000 + benefits</p> <p>In this role, you'll act as a trusted business partner, working closely with stakeholders across the organisation to generate meaningful insights that drive strategic decision making and growth.</p> <p><strong>Insight Analyst responsibilities:</strong></p> <ul> <li> <p>Partner with stakeholders across the business to identify opportunities and deliver actionable insights.</p> </li><li> <p>Translate complex data into clear, commercially focused insights.</p> </li><li> <p>Support key business decisions through robust analysis and reporting.</p> </li><li> <p>Drive continuous improvement in how insights are generated and communicated.</p> </li></ul> <p><strong>As an Insight Analyst you will have:</strong></p> <ul> <li> <p>Comfort operating in a <strong>fast paced, dynamic environment.</strong></p> </li><li> <p>Excellent stakeholder management and communication skills.</p> </li><li> <p>Confident working with SQL and Power BI (or similar tools).</p> </li><li> <p>Commercially aware and able to connect data to business outcomes.</p> </li></ul> <p>This is a fantastic opportunity for an ambitious analyst who thrives in a fast moving environment and enjoys working closely with the business to make an impact.</p> <p>If you're ready for a new challenge and want to be part of a forward thinking team, we'd love to hear from you.</p> <p><strong>Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates</strong></p><img src="https://www.jobg8.com/Tracking.aspx?IEHdHPGpx6QXFZyu6U1kq5vuJgEnRorIx" width="0" height="0" />

Insight Analyst

Odeabank

<div>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Min 5+ years of experience in a
   <strong>
    CX Insight Analyst
   </strong>
   or similar role.
  </li>
  <li>
   Strong proficiency in Python and SQL for data analysis and reporting.
  </li>
  <li>
   Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
  </li>
  <li>
   Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
  </li>
  <li>
   Strong communication and presentation skills to effectively convey findings to technical and non-technical stakeholders
  </li>
  <li>
   Familiarity with customer experience technologies and tools
  </li>
  <li>
   Experience in quantitive and qualitive research methodologies.
  </li>
  <li>
   Ability to work collaboratively in a team environment and manage multiple priorities.
  </li>
  <li>
   Solution oriented, analytical thinking and research skills
  </li>
  <li>
   Strong leadership and project management skills.
  </li>
  <li>
   Strong command of written and verbal English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Descriptions
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
  </li>
  <li>
   Utilize Python and SQL to extract, manipulate, and analyze large datasets.
  </li>
  <li>
   Monitor customer feedback and complaints daily, maintain communication with Sales Management, Contact Center, Product, and Segment teams for customers requiring immediate action, and establish an alert system.
  </li>
  <li>
   Develop and maintain dashboards and reports for CX metrics, ensuring accurate and timely delivery of insights to stakeholders.
  </li>
  <li>
   Work closely with Product, Segment and UX teams to translate insights into tangible actions and improvements across various customer touchpoints.
  </li>
  <li>
   Lead and support journey mapping processes, collaborating with cross-functional teams to optimize end-to-end customer journeys.
  </li>
  <li>
   Monitor and evaluate the impact of CX initiatives and provide recommendations for continuous improvement.
  </li>
 </ul>
 <p>
 </p>
</div>


CX Assistant Manager (CX Insight Analyst)

Lloyds Technology Centre

<div></div><div><div>End Date</div>
Saturday 29 November 2025<div></div><div><div>
We Support Flexible Working &ndash; Click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working<div></div><div>
Job Description Summary</div>
Work for Lloyds Technology Centre who are part of Lloyds Banking Group, the UK's largest digital bank, where you&rsquo;ll make a genuine difference, be able to develop yourself and be part of a culture where everyone's contribution is recognised.<br>
<br>
Opportunity to be a part of a mission; shaping finance as a force for good - Lloyds Banking Group&rsquo;s mission is to create a sustainable and inclusive future for people and businesses, shaping finance as a force for good. We, at Lloyds Technology Centre, play a key part in delivering this*. We are also guided by our values in shaping the way we work and how we make decisions. This creates an environment where colleagues love to work and can make a positive impact.<br>
<br>
Range of exclusive benefits and rewards - We value your contributions and will ensure that your total reward experience reflects the expertise you bring and impact you create. We also strive to provide a holistic proposition that meets your wellbeing needs. Our total reward practices help us create an ecosystem where you can thrive, ensuring your essential needs are met so you can focus on your personal growth and future success.<br>
<br>
Career elevating opportunities - At Lloyds Technology Centre, you will be empowered to take charge of your career journey through personalized career mentorship from experienced mentors, leadership development programs, and stretch assignments. You will be able to access opportunities for continuous learning and exposure to new experiences through job shadowing and cross-functional collaboration on projects.<br>
<br>
Future skill building opportunities &ndash; Being part of Lloyds Banking Group, who are known for their market leading practices in learning and development, Lloyds Technology Centre is committed to help you achieve your personal and professional aspirations. You will have access to role specific learning pathways &amp; training, targeted accelerated development programs and professional certifications &amp; qualifications.<br>
<br>
Inclusive and diverse workplace - At Lloyds Technology Centre, you will be part of an inclusive workplace where everyone feels valued, respected, and empowered. We embrace and celebrate diversity at every level of our workforce, valuing and respecting you for your unique identity.<div></div><div>
Job Description</div><div><div><div>
Job Summary:</div></div><div><div>
We have a fantastic opportunity for a motivated analyst, with an appreciation of the commercial aspects of a business to provide services to IP&amp;I&rsquo;s Home Insurance Insights and Analytics team, working alongside the onshore General Insurance (GI) Platform.</div></div><div><div>
IP&amp;I&rsquo;s Home Insurance Insights &amp; Analytics team&rsquo;s key purpose is to implement a sustainable Home Insurance commercial strategy through collaborative relationships, providing insight through data and understanding how IP&amp;I&rsquo;s Home Insurance offering is delivering for customers, channels and the General Insurance business.</div></div><div><div>
There&rsquo;s opportunity to get involved in a wide variety of business initiatives and to provide analytical expertise to help maintain and grow IP&amp;I&rsquo;s position as a leading General Insurance home provider and providing an important role in controlling our indemnity costs. You must be creative, open to testing innovative ways of working and good at seeing what the numbers tell you. Building relationships and collaborating with others are particularly important to the role.</div></div><div><div>
There is no typical day in the life of a Senior Data and Insight Analyst making it both an exciting and rewarding role. The successful candidate would expect to be involved in a broad spectrum of tasks, providing expertise and insights across the General Insurance Platform and General Insurance Claims landscape, helping IP&amp;I to stay at the forefront of trends and spotting opportunities to enhance its performance.</div></div><div><div>
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office. Although the role will generally work to IST, the nature of the services provided to IP&amp;I means that the successful candidate may be required to work outside of IST on occasion.</div></div><div><div>
Responsibilities:</div></div><div><ul><li><div>
Support key trading activity within Home Insurance, analysing performance and the wider insurance market</div></li></ul></div><div><ul><li><div>
Share key insight and analysis to help steer strategy and change</div></li></ul></div><div><ul><li><div>
Monitor and control indemnity spend, challenging key stakeholders to ensure IP&amp;I has a deep understanding of our key cost drivers and awareness of opportunities to improve value and customer outcomes.</div></li></ul></div><div><ul><li><div>
Act as an SME for the Platform becoming a trusted source of data and insight</div></li></ul></div><div><ul><li><div>
Support the production of annual and quarterly forecasting rounds, challenging inputs and contributing a robust story of Home Insurance performance.</div></li></ul></div><div><ul><li><div>
Produce and validate large complex datasets to drive value adding visualisations for the GI business.</div></li></ul></div></div><div><div><ul><li><div>
Challenge and answer a range of queries, supporting the wider business to understand performance and indemnity spend.</div></li></ul></div><div><ul><li><div>
Extract and manipulate data using SQL and SAP and present outputs through a variety of medium including Tableau, Excel, PowerPoint, PowerBI.</div></li></ul></div><div><ul><li><div>
Build up expert knowledge to maintain and develop a deep understanding of our business area</div></li></ul></div><div><ul><li><div>
Support key data and business initiatives to help shape the strategic direction of Home Insurance</div></li></ul></div><div><ul><li><div>
Maintain a focus on personal development, staying up to speed with existing tools and enhancing knowledge of new and potential software</div></li></ul></div><div><div>
Essential Skills:</div></div><div><ul><li><div>
Analysis of data, articulating this to stakeholders and using outputs to shape changes</div></li></ul></div><div><ul><li><div>
Strong SQL, SAP, Tableau, Power BI and Excel skills to extract, analyse and visualise data into a compelling story for stakeholders.</div></li></ul></div><div><ul><li><div>
Strong analytical and problem-solving skills and be comfortable handling large amounts of data</div></li></ul></div><div><ul><li><div>
Confident in communicating outputs out across a range of audiences, being able to tell the story to the business stakeholders.</div></li></ul></div><div><ul><li><div>
Build and maintain strong working relationships across LTC, the General Insurance Insights &amp; Analytics team and within the Home Insurance platform</div></li></ul></div><div><ul><li><div>
A willingness to go above and beyond to help your team succeed</div></li></ul></div><div><ul><li><div>
Attention to detail and demonstrating a commitment to quality</div></li></ul></div><div><ul><li><div>
Exceptional oral and written communication skills with customers and colleagues of all levels</div></li></ul></div><div><ul><li><div>
Curiosity and the ability to identify new opportunities for value adding analysis</div></li></ul></div><div><div>
Desirable skills:</div></div><div><ul><li><div>
Knowledge of Python or advanced coding capability.</div></li></ul></div><div><ul><li><div>
Experience using AI or automation software to improve efficiency of processes and level of insight.</div></li></ul></div><div><ul><li><div>
Ability to combine multiple data sources to drive additional insight.</div></li></ul></div><div><ul><li><div>
Experience in Insurance or an understanding of insurance claims.</div></li></ul></div></div><div><div><div>
About working for Lloyds Technology Centre</div></div><div><ul><li><div>
Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group&rsquo;s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance.</div></li></ul></div><div><ul><li><div>
Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We&rsquo;re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential.</div></li></ul></div><div><ul><li><div>
This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose. We&rsquo;d love to hear from you.</div></li></ul></div><div><ul><li><i>Lloyds Technology Centre does not offer financial services in India</i></li></ul></div></div></div><div></div>

Data & Insight Analyst

Included Health

<div><div>Senior Analyst II's are responsible for quantifying and communicating Included Health's value to our clients. This position plays a crucial role within the Insights for Business Excellence (IBEX) team, whose mission is to translate data and business context into insights that drive the best decisions and actions for our clients and for our business. IBEX operates within the Finance organization, which has accountability for leading analytics across Included Health. This position reports directly to the Manager, Insight Enablement &amp; Scale, and will partner closely with other analysts focused on scale as well as analysts and actuaries on the IBEX team.</div><div></div><div><br>
The Insight Enablement &amp; Scale sub-team focuses on increasing speed to insight and team impact by scaling IBEX work to other IBEX teams and to our partners. We partner closely with our Data and Growth organizations, among others, to deliver dashboards, reporting packages, and ad-hoc analysis to support the retention and growth of our clients as well as the optimization of our business strategy.</div>
<h3 class="jobSectionHeader"><b>Some examples of what you might work on:</b></h3><ul><li>
Determining the appropriate reports and analytics to scale, and strategically partnering with the team's manager and other team members to find the most efficient ways to scale insights</li><li>
Developing scalable reporting packages to support our strategic business reviews and monthly actionable insights reporting for clients</li><li>
Scaling insight generation and enabling other teams to self-serve key data through report automation and dashboarding projects</li><li>
Scaling insightful analyses to deliver to the market (e.g., supporting RFPs and proposals with refreshed market-facing metrics), supporting Included Health's growth</li><li>
Partnering with teams within IBEX and across the company to support cross-functional efforts like ensuring new product features and underlying data are incorporated into data pipelines and reporting workflows</li></ul><h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><ul><li>
Develop robust, efficient, and integrated data models that serve as the primary data sources for client reporting and analysis</li><li>
Leverage governed data sources to build well designed content in Looker that enables and promotes self-service consumption</li><li>
Partner with other data and analytics teams across the company to establish source of truth datasets</li><li>
Support development of analytics infrastructure utilizing Python scripts and SQL queries that produce delivery of automated client reporting deliverables at scale</li><li>
Partner with cross-functional teams to resolve key data blockers that may limit the ability to deliver on analytic requests</li><li>
Engage with and serve as a collaborative partner to the Product Marketing team, Client Success team and the greater Business Acceleration Organization to meet client reporting needs at scale, demonstrating the value of our services</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications:</b></h3><ul><li>
A minimum of 7+ years of relevant work experience</li><li>
Bachelor's degree</li><li>
Expert proficiency in SQL and Python</li><li>
Experience with clean, maintainable, and well-documented code</li><li>
Experience with version control using Git (and related platforms like Github)</li><li>
Experience using data visualization / BI tools to build and maintain interactive dashboards for internal and external stakeholder self-service capabilities</li><li>
Experience developing data solutions that enable teams to easily access and analyze information for critical business insights.</li><li>
Experience with data modeling and data warehousing concepts</li><li>
Comfort with ambiguity and defining an approach to a given question or problem using sound first principles logic</li><li>
Ability to effectively communicate complex, technical concepts to a non-technical audience</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h3><ul><li>
Master's degree</li></ul><h3 class="jobSectionHeader"><b>
Physical/Cognitive Requirements:</b></h3><ul><li>
Ability to remain seated in a stationary position for prolonged periods.</li><li>
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.</li><li>
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.</li><li>
Ability to interact with leadership, employees, and members in an appropriate manner.</li></ul><div>
The United States new hire base salary target ranges for this full-time position are:</div><div></div><div><br>
Zone A: $120,050 - $156,070 + equity + benefits</div><div>
Zone B: $132,055 - $171,677 + equity + benefits</div><div>
Zone C: $144,060 - $187,284 + equity + benefits</div><div>
Zone D: $156,065 - $202,891 + equity + benefits</div><div></div><div><br>
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.</div><div></div><div><br>
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. <i>Your Recruiter can share details of your geographic alignment upon inquiry.</i></div><div></div><div><br>
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:</div><div></div><div><br>
Remote-first culture</div><div>
401(k) savings plan through Fidelity</div><div>
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)</div><div>
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents</div><div>
Generous Paid Time Off (&quot;PTO&quot;) and Discretionary Time Off (&quot;DTO&quot;)</div><div>
12 weeks of 100% Paid Parental leave</div><div>
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy &amp; Adoption financial assistance</div><div>
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)</div><div>
11 Holidays Paid with one Floating Paid Holiday</div><div>
Work-From-Home reimbursement to support team collaboration and effective home office work</div><div>
24 hours of Paid Volunteer Time Off (&quot;VTO&quot;) Per Year to Volunteer with Charitable Organizations</div><div></div><div><b><br>
About Included Health</b></div><div></div><div><br>
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We&rsquo;re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community &mdash; no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It&rsquo;s all included. Learn more at<b> </b><b>includedhealth.com</b><b>.<br>
</b></div><div></div><div>-</div><div>
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Senior Analyst II - Insight Enablement & Scale

Aspire Academy

<div><p><b>ASPIRE Academy - We are world-class in our pursuit of Sports excellence
</b></p><p><b>Your expertise will help us reach our goals
</b></p><p>At Aspire, we develop well-educated sports champions. We foster Qatar society by realizing a healthy, active lifestyle. As a Sports Insights Analyst, you will maintain, leverage, design, and optimize the available data management systems in the Sports Department for production of insights, intelligence prediction reports and information relating to the student-athlete, and other relevant performance-related projects. Work closely with higher management, sports coaches, performance staff, operations, and administrators to develop and deploy intelligence and insight systems across Aspires&rsquo; operations. This role involves a unique combination of project management, data management, statistical modelling, design and customization, and end-user training in a wide range of sports and business data areas .
</p><p><b>You are </b>able to ensure provision of a specialized applied sport performance analysis services to assigned Aspire coaches, athletes and related sport performance and Medicine professionals. This role involves working alongside coaches, athletes, and other sports science staff to provide advice, training, and support in using performance analysis, data, and biomechanics systems tailored to individual needs and learning modalities.
</p><p><b>We are </b>a highly regarded team of professionals who love challenges and working under pressure in a fast-paced, highly collaborative, and Athletes focused environment.
</p><p><b>Together we&rsquo;ll be </b>A passionate team. We will synergize with a great commitment to excellence and the well-being of our student-athletes especially in Sport Performance and be able to create and deliver high-performance support services and environments to prepare athletes and coaches for international competition.
</p><p><b>What will you do - Main responsibilities:
</b></p><ul><li>Maintain, leverage, design, and optimize the available data management systems for insights, intelligence prediction reports and information relating to the student-athlete, and other relevant performance-related projects
</li><li>Help maintain the Smartabase database system and other relevant reporting systems/databases. Ensure compliance with license agreements, contractual agreements.
</li><li>Deliver regular end user workshops to staff members and key stakeholders on system upgrades, demonstrations and further education opportunities.
</li><li>Design and optimization of new business intelligence and insight reports Deliver Education &amp; Training &ndash; Provide training, workshops, and lectures to educate coaches, athletes, and staff.
</li><li>Ensure processes and systems are in place and are complied with to gather and maintain up-to-date accurate data from key stakeholders
</li><li>Assist in the design, development and implementation of specific projects to improve the management of data, and intelligence and prediction reports.
</li><li>Provide regular insights and intelligence feedback reports to a range of Aspire staff.
</li><li>Provide, design and maintain a structured reporting framework that correspondence with multi-level Service Team delivery and Performance based outcomes of programs, athletes and services
</li></ul><p><b>Qualifications and requirements:
</b></p><ul><li>4-6 years of related experience of which a minimum of 3 years should be in a similar position / responsibility, preferably in a similar Industry.
</li><li>Bachelor&rsquo;s degree or Masters Degree in Sports Data Analytics / Data Science
</li><li>Previous experience in <b>sports analytics, performance analysis, or applied data science </b>within high-performance sport or related industries.
</li><li>Demonstrated ability in <b>project management </b>(design, development, and implementation of analytics-related projects).
</li><li>Experience conducting <b>workshops, end-user training, and stakeholder presentations </b>.
</li><li>Familiarity with <b>sports operations and athlete performance programs </b>.
</li><li>Strong <b>analytical and problem-solving skills </b>with the ability to provide actionable insights.
</li><li>Excellent <b>communication and presentation skills </b>for working with coaches, performance staff, and senior management.
</li><li>High attention to detail and accuracy in handling large datasets.
</li><li>Ability to <b>work collaboratively </b>across multidisciplinary teams.
</li><li>Capacity to <b>think strategically </b>and support long-term planning.
</li><li>Strong organizational skills with the ability to manage multiple projects simultaneously.
</li><li>Strong knowledge of <b>data management systems </b>(e.g., Smartabase, SQL databases, or similar).
</li><li>Proficiency in <b>statistical modelling </b>and quantitative analysis.
</li><li>Experience with <b>business intelligence and data visualization tools </b>(e.g., Power BI, Tableau, R Shiny, or similar).
</li><li>Strong skills in <b>Excel, R, Python, or MATLAB </b>for data analysis and reporting.
</li><li>Understanding of <b>sports performance metrics </b>and athlete monitoring systems.
</li><li>Ability to <b>design, optimize, and maintain structured reporting frameworks </b>.</li></ul></div>

Sports Insights Analyst

tabby

<div>We re seeking a<b> Product Analyst</b> to join Tabby s Loyalty team, driving how we engage, retain, and grow our customer base. You ll analyze user behavior, define key loyalty metrics, and make insights accessible across the organization.</div> <ul> <li> Build and refine loyalty metrics to identify growth opportunities and inform decision-making.</li> <li> Develop dashboards, data structures, data quality checks, and other solutions to make loyalty insights widely accessible.</li> <li> Translate business requirements and questions into clear analytical frameworks, generating hypotheses and actionable insights.</li> <li> Partner closely with product, marketing, and engineering teams to collaborate on strategic direction and ad hoc requests.</li> <li> Design, execute, and analyze A/B and multivariate experiments to optimize loyalty features, offers, and user journeys.</li> <li> Create clear and engaging data visualizations and reports that make complex insights easy to understand.</li> </ul>

Product Analyst, Loyalty

Search 10000+ Customer insight analyst jobs near you this October. New roles added regularly across leading industries. Apply today.

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