customer insight analyst

Volvo Cars

<div><div><div><div><h2 class="jobSectionHeader">Let's introduce ourselves</h2>
</div><div>
The Customer Experience (CX) Data &amp; Insights Analyst plays a critical role in transforming customer feedback, operational data, and competitive benchmarks into clear, actionable insight that drives measurable business improvement. Supporting the Manager &ndash; CX Data &amp; Insights, this role ensures that the true Voice of the Customer is accurately captured, analyzed, and translated into structured performance narratives that make customer reality visible and undeniable across the organization. Through attentive data governance, analytical acumen, and cross-functional collaboration, the position strengthens decision-making, supports performance accountability, and ensures that CX strategy is grounded in objective, data-backed truth.

This role is located in Mahwah, NJ.</div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2>
</div><div><ul><li>Analyze and synthesize Voice of Customer data (J.D. Power, OSAT, NPS, survey verbatims, operational data, Care) in close collaboration with the commercial digital teams to identify performance drivers and root causes.</li><li>Support the development and maintenance of CX dashboards, scorecards, and performance reporting tools.</li><li>Translate complex data into clear executive-ready insights that connect CX performance to commercial and financial outcomes.</li><li>Ensure data accuracy, consistency, and governance across CX reporting platforms.</li><li>Proactively identify emerging trends, risks, and opportunity areas across regions and retailers.</li><li>Partner with CX Governance and Programs teams to provide insight-based recommendations for targeted improvement initiatives.</li><li>Support competitive benchmarking and cross-industry analysis to elevate performance standards.</li><li>Prepare structured performance narratives for senior leadership.</li><li>Collaborate with regional CX leads to validate findings and ensure alignment between data insights and field reality.</li><li>Contribute to continuous improvement of CX measurement frameworks and KPI architecture (Close-The-Loop, Action Plans, etc.)</li><li>Collaborate with Commercial Digital teams on data streams and validation (survey deliveries, etc.)</li><li>Strengthen the organization&rsquo;s ability to move to data-backed action.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll bring</h2>
</div><div><ul><li>3&ndash;5 years of experience in data analytics, customer experience analytics, business intelligence, or performance management.</li><li>Strong analytical skills with ability to interpret quantitative and qualitative data.</li><li>Experience working with survey platforms and performance measurement systems.</li><li>Advanced Excel and PowerPoint skills; familiarity with BI tools (e.g., Tableau, Power BI) a plus.</li><li>Ability to connect data insights to business strategy and financial implications.</li><li>Strong attention to detail and data governance discipline.</li><li>Clear, structured communication skills with executive presentation capability.</li><li>Comfort working in a cross-functional, matrix organization.</li></ul>

You might also have:
<ul><li>Experience with J.D. Power, Medallia, or other Voice of Customer platforms.</li><li>Automotive or premium retail experience.</li><li>Exposure to KPI architecture design or bonus performance linkage.</li><li>Experience in competitive benchmarking or consulting-style analysis.</li></ul>
<div>
Salary Range: 
<ul><li>$82,947 to $115,044</li></ul></div> 


#LI-DNP 
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines</div></div></div></div>

Customer Experience Data & Insights Analyst

Northrop Grumman

<div>RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE REQUIRED FOR START: No
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time<h2 class="jobSectionHeader">
Description</h2>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman is in need of a Data Insight Analyst to join the Warner Robins Data Analytics team within the Engineering organization. This role will report to the Manager of Computer Systems Analysis and will be an in-office position in Warner Robins, Georgia.
The selected candidate will support the day‑to‑day operation, maintenance, and user enablement of our business‑intelligence and data‑prep platforms. You will work closely with analysts, data engineers, database administrators and architects, as well as business stakeholders to ensure our data tools are reliable, secure, and performant.
Responsibilities include but are not limited to the following:<ul><li>
Extract, transform, and validate large datasets from multiple sources (SQL Databases, HANA, Excel, etc) to ensure data accuracy and integrity</li><li>
Design, develop, and maintain interactive dashboards and reports using Power BI and Tableau to support operational decision-making</li><li>
Translate complex business requirements into clear data models, KPIs, and visual storytelling solutions</li><li>
Perform advanced data analysis to identify trends, anomalies, and actionable insights that drive strategic initiatives</li><li>
Bridge operational technology (OT) with IT systems, ensuring high-performance data visualization, logging, real-time control, and report performance optimization.</li><li>
 Manage data refresh schedules and implement governance standards for dashboard consistency and usability 
 
**This position may be filled at either Data Insight Analyst or Principal Data Insight Analyst level.**</li></ul> 
Basic Qualifications For Data Insight Analyst (Level 2):<ul><li>
Must have High School Diploma/GED and 6 years related experience in data analytics, reporting, or business intelligence roles</li><li>
Will also consider Bachelor&rsquo;s degree in Data Analytics, Computer Science, Information Systems, Statistics, Mathematics, Business Analytics, or a related field with 2+ years of experience in data analytics, reporting, or business intelligence roles</li><li>
Minimum 2 years of hands-on experience developing interactive dashboards and reports using Power BI and/or Tableau in a professional environment</li><li>
Strong proficiency in SQL for complex data extraction and transformation, including joins, subqueries, CTEs, and performance tuning</li><li>
Demonstrated experience building and managing data models, including relationships, calculated fields, DAX measures, and data validation processes</li><li>
Proven ability to translate business requirements into KPIs, metrics, and visually compelling dashboards for operational and executive audiences</li><li>
Strong analytical, problem-solving, and communication skills with the ability to clearly present insights to both technical and non-technical stakeholders</li></ul> 
Basic Qualifications For Principal Data Insight Analyst (Level 3):<ul><li>
High School Diploma and 9 years of related experience in data analytics, reporting, or business intelligence roles</li><li>
Will also consider a Bachelor&rsquo;s degree in Data Analytics, Computer Science, Information Systems, Statistics, Mathematics, Business Analytics, or a related field with 5+ years of experience in data analytics, reporting, or business intelligence roles; Master's Degree in Data Analytics, Computer Science, Information Systems, Statistics, Mathematics, Business Analytics, or a related field with 3+ years of experience in data analytics, reporting, or business intelligence roles</li><li>
Minimum 5+ years of hands-on experience developing interactive dashboards and reports using Power BI and/or Tableau in a professional environment</li><li>
Strong proficiency in SQL for complex data extraction and transformation, including joins, subqueries, CTEs, and performance tuning</li><li>
Demonstrated experience building and managing data models, including relationships, calculated fields, DAX measures, and data validation processes</li><li>
Proven ability to translate business requirements into KPIs, metrics, and visually compelling dashboards for operational and executive audiences</li><li>
Strong analytical, problem-solving, and communication skills with the ability to clearly present insights to both technical and non-technical stakeholders</li><li>
Must be able to obtain and maintain DoD Secret clearance</li></ul> 
Preferred Qualifications:<ul><li>
Master&rsquo;s degree in Data Analytics, Business Analytics, Data Science, or related discipline with 3+ years of experience in enterprise-level business intelligence environments</li><li>
Advanced expertise in Power BI (including complex DAX development and performance optimization) and Tableau (including Tableau Prep and advanced calculations)</li><li>
Experience implementing data governance standards, BI best practices, and scalable reporting frameworks across departments</li></ul><ul><li>
SCADA with Ignition experience. Responsible for designing, developing, and maintaining industrial automation systems, with a heavy focus on Ignition Perspective, Vision modules and dashboards. Experience with Python scripting, and database integration (SQL) to improve manufacturing efficiency and operational visibility</li><li>
Experience bridging operational technology (OT) with IT systems, ensuring high-performance data visualization, logging, and real-time control</li><li>
Ignition Core or Gold Certification Experience with Sepasoft MES</li></ul>
NGSkills
Primary Level Salary Range: $72,100.00 - $108,100.00
Secondary Level Salary Range: $89,400.00 - $134,200.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Data Insight Analyst / Principal Data Insight Analyst

IDEXX

<div>
 Are you passionate utilising data to enhance customer experience? We're looking for a Data Analyst who wants to lean into the
 
 why
 
 , not just the
 
 what
 
 . You'll shape how IDEXX understands customer behavior, software adoption, and the Point-of-Care (POC) customer journey, turning data into decisions that drive product strategy.
 
 
 This is an exciting, brand new role here at IDEXX!
 
 
 
 This role will be hybrid in our Westbrook, ME office.
 
 
 
 As part of our Point-of-Care analytics team, you'll sit at the intersection of user behavior, product health, and device connectivity. You'll translate complex telemetry and customer interactions into insights that influence product strategy, enhancements, and customer experience improvements. Using tools like Heap, you'll uncover how customers navigate our products, identify friction points, and connect product usage patterns to support issues. You'll collect, analyze, and interpret customer feedback from multiple channels (surveys, NPS, support tickets, call logs, digital behavior) and translate it into clear, actionable insights for leadership and business partners.
 
 
 You'll join a full-service analytics team with high visibility across the organization. We handle everything from data modeling to measurement strategy and business insight generation. You'll partner closely with Product, Software Engineering, and UX teams to align insights with business objectives and execution.
 
 
 You'll be our first dedicated CX/Product analyst on the team, building this capability from the ground up. As we scale, we expect you to go deep in priority areas first and then expand your scope as the foundations mature.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Shape how we measure product performance and user experience across the POC ecosystem by creating event taxonomies, user metrics, and KPIs that are clear, consistent, and guide product and customer experience decisions.
 </li>
 <li>
 Analyze user journeys, conversion funnels, and drop-off points to identify friction and recommend improvements to the product and user experience (UX).
 </li>
 <li>
 Develop a cross-product view of the customer journey spanning software, devices, and support channels, starting with the highest-impact workflows and expanding over time.
 </li>
 <li>
 Partner with Software Engineering to translate device connectivity and instrument health data into meaningful Product and CX KPIs, including error rates, connectivity uptime, reliability indicators and funnel analysis.
 </li>
 <li>
 Link product usage patterns to support trends (case volume, issue drivers, escalation patterns) to surface root causes and prevention opportunities.
 </li>
 <li>
 Build actionable customer segments that combine technology stack and behavioral characteristics to support targeted marketing, product rollout, and change management strategies.
 </li>
 <li>
 Support experimentation by partnering with Product and UX to shape success metrics, develop measurement plans, and evaluate outcomes with A/B tests where possible, or quasi-experimental and observational approaches when appropriate.
 </li>
 <li>
 Synthesize behavioral analytics with qualitative signals (in-app feedback, surveys, interviews) to deliver a comprehensive view of customer experience.
 </li>
 <li>
 Communicate insights clearly and compellingly to Product, R&amp;D, UX, Marketing, and leadership stakeholders.
 
 
 </li>
 </ul>
 
 
 Who we're looking for
 
 
 
 
 You're a data storyteller comfortable with ambiguity. Clean data in an IoT environment? We're pragmatists here, you'll get good at triangulating insights from imperfect sources and still driving confident decisions.
 
 
 <ul>
 <li>
 Self&ndash;Starter &mdash; Self-directed and proactive, with a strong sense of ownership and accountability. Comfortable operating in ambiguity and fast-paced environments with evolving priorities.
 </li>
 <li>
 Cross-Functional Collaboration &mdash; Demonstrated ability to partner effectively across Product, Operations, Customer Success, and other stakeholders to align insights with business objectives and execution. Experience operating in enterprise-scale or matrixed organizations and influencing CX strategy through data-driven storytelling and cross-functional alignment.
 </li>
 <li>
 Behavioral Analytics Expertise &mdash; Proficiency with Heap or hands-on experience with other CX analytics or Voice of Customer (VoC) platforms (Amplitude, Pendo) with a willingness to become a Heap expert quickly. Demonstrated ability to analyze and interpret large, multi-source datasets (including survey, behavioral, and sentiment data) to generate actionable insights.
 </li>
 <li>
 Technical Proficiency &mdash; Advanced SQL and Python for data manipulation. R experience is a plus. Experience working with cloud data warehouses (Snowflake, Redshift, etc.).
 </li>
 <li>
 SaaS / IoT Experience &mdash; Experience analyzing software adoption, installed base, and/or connected device metrics.
 </li>
 <li>
 Metric Definition &amp; Experimentation &mdash; A track record of creating new KPIs from scratch and designing measurement plans for experiments (A/B tests, quasi-experimental approaches, or observational studies).
 </li>
 <li>
 Visualization and Communication &mdash; Proficiency in data visualization tools, including Tableau, Power BI, or Looker with a portfolio or examples of published dashboards or insights reports. Present findings and recommendations in a clear, compelling way to both technical and non-technical audiences.
 </li>
 <li>
 Nice-to-Haves - Familiarity with Adobe Analytics or Adobe Target, Advanced A/B testing expertise (power calculations, sample sizing, guardrail metrics, causal inference), Exposure to Voice of Customer (VoC) platforms or blending survey/interview insights with behavioral data, Experience stitching together data from hardware, software, and support channels
 
 
 </li>
 </ul>
 
 What you can expect from us:
 
 
 
 <ul>
 <li>
 Salary of $110-$130k
 </li>
 <li>
 Opportunity for annual cash bonus
 </li>
 <li>
 Health / Dental / Vision Benefits Day-One
 </li>
 <li>
 5% matching 401k
 </li>
 <li>
 Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
 
 
 </li>
 </ul>
 
 Closing for applications EOB Friday 6th Feb
 
 
 
 
 
 Why IDEXX
 
 
 
 
 We&rsquo;re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
 
 
 So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
 
 
 Let&rsquo;s pursue what matters together.
 
 
 
 IDEXX values a diverse workforce and workplace and strongly encourages women, people of color , LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
 
 
 
 
 IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color , creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
 
 
 
 LI-#AA1
</div>

Data Analyst – Customer Experience & Product Insights

Enlyte

<div>Company Overview:
<div>
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.</div><div></div><div> 
Be part of a team that makes a real difference.</div>
Job Description :
<div>
The Customer Intelligence Strategy Analyst is responsible for leading the evolution of customer intelligence capabilities through AI‑driven insights and integrated customer data. This role builds a unified, predictive, and holistic view of the customer across the post‑sale lifecycle and drives revenue retention by converting complex customer signals into clear, actionable guidance for customer success, sales, executive sponsors, and operational teams. This role owns the vision, governance, and evolution of customer intelligence, including data ingestion, customer health modeling, churn prediction, behavioral analytics, KPI tracking and AI‑enabled insight generation.</div><h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Lead the development of predictive retention and churn‑risk models, leveraging behavioral, engagement, product‑usage, and sentiment analytics.</li><li>
Execute the roadmap for AI‑enabled customer intelligence, including generative AI, machine learning, and automated insight generation.</li><li>
Own customer‑intelligence data within Salesforce and related systems, ensuring governance, accuracy, scalability, and integration into AI models.</li><li>
Partner with Enterprise Business Technology to unify customer data across Salesforce, CX platforms, and feedback tools into a single holistic customer view, while leading shared technical resources.</li><li>
Establish and enhance analytics frameworks for customer health scoring, introducing AI‑supported workflows that surface risks, expansion signals, and recommended actions.</li><li>
Own revenue‑retention analytics, including predictive churn indicators and risk modeling.</li><li>
Develop standardized analytics connecting customer behavior, product usage, adoption maturity, renewal performance, and operational indicators across market segments.</li><li>
Synthesize customer intelligence into clear narratives, providing recommendations with measurable business impact.</li><li>
Partner with Client Services leadership to optimize Salesforce workflows, improving visibility into customer engagement and predictive indicators.</li><li>
Lead strategy, evaluation, and implementation of Voice of the Customer tools, including surveys, interviews, sentiment analysis, and unstructured‑data processing.</li><li>
Serve as a trusted partner to Customer Success, Sales, and Product, delivering insights that shape renewal planning, customer journeys, and value messaging.</li><li>
Drive accountability for data‑driven decision‑making, influencing actions through insights, storytelling, and a deep understanding of the customer lifecycle.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree required with 5+ years in customer analysis, customer intelligence analytics, customer success operations, or related field.</li><li>
Strong analytical and synthesis skills, especially with qualitative customer data.</li><li>
Understanding of customer success, retention levers, and post‑sale lifecycle management.</li><li>
Strong customer success and retention mindset with a data-driven approach.</li><li>
Advanced Salesforce expertise in reporting, dashboards, and data governance.</li><li>
Strong project and stakeholder management skills; able to lead without direct authority.</li><li>
Experience partnering with senior stakeholders and influencing outcomes across functions.</li><li>
Exceptional communication and executive‑level presentation skills.</li><li>
Experience managing vendors and cross-functional technology resources.</li><li>
Strategic thinker with an operational mindset. Ability to translate insights into improvements.</li><li>
Proven experience implementing or leveraging AI, predictive analytics, or automation within sales or customer success ecosystems.</li><li>
Proficiency with generative AI tools (ChatGPT, Claude) and strong understanding of AI governance, risks, and opportunities.</li><li>
Demonstrated experience owning retention metrics and customer feedback programs.</li></ul>
Benefits:
<div>
We&rsquo;re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&amp;D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $80,000 - $115,000 annually, and will be based on a number of additional factors including skills, experience, and education.</div><div> 
</div>The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.<div> 
</div><div>Don&rsquo;t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.</div><div></div><div> 
#LI-AP1</div><div>
#LI-Remote</div><div>
#ENT</div></div><div></div>

Customer Intelligence Strategy Analyst

<div>RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE REQUIRED FOR START: No
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time<h2 class="jobSectionHeader">
Description</h2>
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work &mdash; and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Are you interested in expanding your career through experience and exposure, all while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman is the place for you. With us, you&rsquo;ll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Northrop Grumman is currently seeking a Senior Insights Analyst &ndash; Level 3 or 4 to join our Insights &amp; Intelligence (i2) organization. This role supports the Chief Information &amp; Digital Office (CIDO) function and reports to the Manager, CIDO AI &amp; Analytics. The preferred location for this role is Falls Church VA. We will also consider a remote working scenario for this role.
Within CIDO, our AI &amp; Analytics team partners with senior technology leaders across infrastructure, cybersecurity, enterprise applications, digital engineering, and service management to transform complex operational data into scalable analytic products and AI-enabled decision support tools. As a Senior Insight Analyst, you will design and deliver rigorous analyses, curated data products, and AI-enabled solutions that help CIDO optimize investments, improve operational performance, and accelerate digital transformation in support of our enterprise technology strategy.
This position can be filled at either Level 3 or 4.
In this job, you will:<ul><li>
Partner with CIDO leaders to translate ambiguous operational and strategic questions into structured analytic approaches and solutions.</li><li>
Extract, transform, and analyze data from complex enterprise systems (e.g., ITSM platforms, CMDB, infrastructure monitoring tools, DevOps pipelines, cybersecurity systems, financial systems).</li><li>
Conduct quantitative analyses using statistical and computational methods to identify trends, risks, and optimization opportunities.</li><li>
Present findings through clear data storytelling tailored to executive and technical audiences.</li><li>
Develop and maintain analytic products, dashboards, and automated pipelines that reduce manual reporting and accelerate time-to-insight.</li><li>
Define, develop, and govern business metrics and KPIs aligned to enterprise technology goals.</li><li>
Collaborate with data engineering and platform teams to deploy analytics solutions and support model deployment.</li><li>
Stay current on industry trends, emerging AI capabilities, and best practices in enterprise analytics.</li><li>
Other duties as assigned.</li></ul>
Basic Qualifications:<ul><li>
Level 3: Bachelor&rsquo;s degree with 5+ years of relevant analytics professional experience &ndash; OR &ndash; Master&rsquo;s degree with 3+ years of relevant analytics professional experience.</li><li>
Level 4: Bachelor&rsquo;s degree with 8+ years of relevant analytics professional experience &ndash; OR &ndash; Master&rsquo;s degree with 6+ years of relevant analytics professional experience.</li><li>
Strong proficiency in SQL for extracting, manipulating, and querying large, complex datasets.</li><li>
Strong proficiency in Python (preferred) or R for data analysis, visualization, and automation.</li><li>
Experience applying quantitative and statistical methods to solve operational or business problems.</li><li>
Experience developing interactive data visualizations using business intelligence tools (e.g., Power BI, Tableau).</li><li>
Demonstrated experience translating ambiguous problems into structured analytic solutions.</li><li>
Experience developing performance metrics and using them to inform strategic or operational decisions.</li><li>
Strong data storytelling and executive communication skills.</li><li>
Experience collaborating across technical and business teams.</li><li>
Must have the ability to obtain and maintain a U.S. Government DoD Secret security clearance. US Citizenship is a prerequisite.</li></ul>
Preferred Qualifications:<ul><li>
Degree in a quantitative field (e.g., engineering, mathematics, statistics, economics, computer science).</li><li>
Experience working with IT operational data (e.g., ServiceNow, CMDB, infrastructure telemetry, DevOps pipelines, cybersecurity metrics, IT financial forecasting).</li><li>
Experience using Git for version control and collaborative development.</li><li>
Experience developing, transforming, and analyzing large-scale datasets in cloud-based analytics environments (e.g., Databricks, Snowflake).</li><li>
Experience designing data models that support enterprise data architecture and governance.</li><li>
Experience applying machine learning, predictive modeling, and AI techniques to improve forecasting, anomaly detection, performance monitoring, and automation.</li><li>
Background in consulting or client-facing technical roles translating business challenges into scalable technical solutions.</li></ul>
You'll be a great fit if:<ul><li>
Your curiosity fuels innovation: You consistently pose insightful questions about strategy, process, and technology, uncovering opportunities that drive breakthrough solutions.</li><li>
You have high agency: You proactively gather information, identify blockers, operate effectively in ambiguity, and make thoughtful decisions with incomplete information.</li><li>
You demonstrate rigor: Your analyses are structured, reproducible, and statistically sound, earning senior‑leadership trust and upholding the highest standards of quality.</li><li>
You champion transformation: Whether delivering high-impact analytics or enabling AI capabilities, you inspire stakeholders to embrace smarter, data-driven ways of working.</li><li>
You are a bridge‑builder: You can talk to data scientists about model deployment, engineers about infrastructure, and business stakeholders about problem scopes. You translate and collaborate across domains.</li></ul>
Primary Level Salary Range: $94,200.00 - $155,400.00
Secondary Level Salary Range: $117,500.00 - $193,900.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.</div>

Senior Insights Analyst - Level 3 or 4

AssistRx

<div>The Data Insight Analyst is responsible for acquiring, managing and analyzing data that will be presented to internal teams, clients and partners. 
DUTIES AND RESPONSIBILITIES:<ul><li>
Developing reports and analytics using data from data warehouse and Salesforce using Excel, SQL, Tableau, and other reporting/analytics tools.</li><li>
Provide consultative insights:</li></ul><ul><li><ul><li>
Analyze data to identify patterns and trends over time</li><li>
Compare data from different categories to identify relationships or correlations</li><li>
Applying statistical analysis to identify patterns and relationships in the data</li><li>
Provide context and explanations for the data by using visualizations and narrative descriptions</li><li>
Identify outliers or anomalies in the data and investigate their causes.</li></ul></li><li>
Review and QA data/report before it is provided to the client (internal/external).</li><li>
Communicates directly with customer on data needs and key deadlines.</li><li>
Researches and identifies data quality issues.</li><li>
Manage ongoing, incoming partner requests and questions regarding data specifications.</li><li>
Configures mapping tools to support translation from source data to desired format. Includes testing of tool and providing clear documentation to internal resources and customer.</li><li>
Act as resident expert for data requirements/specifications internally and for the client as needed.</li><li>
Remain informed and up to speed with ongoing changes and evolution of assigned program data specs.</li><li>
Lead client/partner web-based trainings regarding data specifications and requirements.</li></ul> 

Requirements 
SUPERVISORY RESPONSIBILITIES:<ul><li>
This job has no supervisory responsibilities.</li></ul>
QUALIFICATIONS:<ul><li>
Self-starter, an individual who is not fully dependent on direction to fulfill the functions of the role.</li><li>
Thrives in an entrepreneurial-like environment.</li><li>
Experience with Tableau and Salesforce reporting preferred.</li><li>
Experience with healthcare and/or pharmacy data preferred.</li><li>
Experience with Microsoft Excel and SQL is a must.</li><li>
Previous client-facing experience is a must.</li><li>
Must be extremely responsive, able to work under pressure in crisis with a strong sense of urgency.</li></ul>
COMPETENCIES:<ul><li>
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.</li><li>
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.</li><li>
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</li><li>
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.</li><li>
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.</li><li>
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.</li><li>
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</li><li>
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.</li><li>
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.</li><li>
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.</li><li>
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.</li><li>
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</li><li>
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.</li><li>
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.</li><li>
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li><li>
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</li><li>
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.</li><li>
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.</li><li>
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</li></ul>
PHYSICAL DEMANDS AND WORK ENVIRONMENT:<ul><li>
Occasionally required to stand.</li><li>
Occasionally required to walk.</li><li>
Continually required to sit.</li><li>
Continually required to utilize hand and finger dexterity.</li><li>
Continually required to talk or hear.</li><li>
While performing the duties of this job, the noise level in the work environment is usually moderate.</li><li>
Specific vision abilities required by this job include depth perception and ability to adjust focus.</li><li>
Occasional evening and weekend work may be required.</li><li>
Work is performed in a traditional commercial office setting with standard office lighting and white noise.</li><li>
Additional remarks regarding work environment:</li><li><ul><li>
This job operates in a professional office environment.</li></ul></li></ul> 
 The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
 
Benefits 
<ul><li>
Supportive, progressive, fast-paced environment</li><li>
Matching 401(k) with immediate vesting</li><li>
Medical, dental, vision, life, &amp; short-term disability insurance</li><li>
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.</li><li>
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.</li><li>
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.</li><li>
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire</li></ul></div>

Data Insights Analyst Remote

The Home Depot

<div>Position Purpose:<div>
The Lead Data Analyst will serve as a principal strategic partner and technical anchor for the CX Analytics team supporting The Home Depot's Pro Product team. This individual will own the end-to-end analytics lifecycle for critical Pro workstreams, driving active engagement with stakeholders to shape business requirements and turn complex specifications into high-quality deliverables.</div><div></div><div>
Acting as a trusted advisor to leadership, product managers, and UX designers, the Lead Analyst will define data requirements, architect reporting frameworks, and translate complex datasets into compelling, actionable narratives that directly influence the Pro Product strategy. Utilizing expert-level SQL, Python, Tableau, and emerging AI technologies, this role will champion data-driven problem-solving, spearhead innovation (including AI/GenBI integration), and establish the gold standard for analytics governance and knowledge management across the team.</div> 
Key Responsibilities:<ul><li>
20% - Business Collaboration - Leverage extensive business knowledge into solution approach. Effectively develop trust and collaboration with internal customers and cross-functional teams. Partner with Other Orgs to understand potential for new tools and ways to maintain technical agility for advanced analytics.</li><li>
25% - Project Management &amp; Team Support - Lead and manage large and complex projects and teams. Provide direction on prioritization of work and ensure quality of work. Collaborate with managers and team in the distribution of workload and resources. Serve as a technical subject matter expert (SME) on both predictive and prescriptive analytics. Drive effective Agile project delivery protocols to assure we gather and surface reliable, actionable enterprise level analytics. Ensure the team comprehends and applies the established processes and standards and mentor team on development.</li><li>
30% - Solution Development - Effectively communicate insights and recommendations to both technical and non-technical leaders and business customers/partners. Clearly communicate impacts of recommendations to drive alignment and appropriate implementation. Develops solutions to transform data into useful, actionable information.</li><li>
25% - Technical Exploration &amp; Development - Guide and direct project teams in the requirements gathering, design, and development of complex applications/programs. Provide technical education on advanced analytics to analytics community. Drive analytics teams to get matured in predictive and prescriptive analytics.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to the Manager</li><li>
This position has 0 direct reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be 18 years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li><div>
Proven experience in a technical project leadership and strategic ownership role.</div></li><li><div>
Expert-level proficiency with SQL and complex script development.</div></li><li><div>
Advanced experience architecting and deploying reports in Tableau.</div></li><li><div>
Strong proficiency in Python for data manipulation, statistical analysis, and automation.</div></li><li><div>
Demonstrated enthusiasm and practical knowledge of leveraging AI/Machine Learning applications for business insights.</div></li><li><div>
Exceptional data storytelling skills with the ability to translate technical findings for non-technical leadership.</div></li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
6</li></ul> 
Preferred Years of Work Experience:<ul><li>
7</li></ul> 
Minimum Leadership Experience:<ul><li>
No previous leadership experience</li></ul> 
Preferred Leadership Experience:<ul><li>
No previous leadership experience</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Lead Data Analyst - CX Analytics (Pro Product)

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