customer insights analyst

Fidelity Investments

<div>
 
 
 The Role: Data Analyst
 
 
 
 Are you passionate about using your analytical skills to derive insights and drive business strategy and success? Are you curious about being able to formulate the full picture by tying together seemingly disparate data points from multiple sources (e.g., customer attributes and behaviors, transactional history, digital activity, business financials) in to one cohesive story? Are you ready to drive experimentation &amp; strategic insights to optimize every aspect of the customer&rsquo;s experience? If yes, we want you to join our forward-thinking team and make a real-world difference for Fidelity&rsquo;s 40 million individual investors.
 
 
 
 
 
 
 The Expertise and Skills You Bring
 
 
 <ul>
 <li>
 10+ years of experience generating analytical insights to drive strategic business initiatives related to customer acquisition &amp; segmentation, product strategy and market sizing leveraging analytical tools and programming languages such as SQL, Python, R, etc.
 </li>
 <li>
 A cross-functional collaborator who can work across a team with diverse skills and abilities and find success for Fidelity and our customers, delivering insights from data to a broad audience in a simple, clear, and actionable way.
 </li>
 <li>
 Ability to use data to tell a story of customer experience, highlighting both successes and friction points to inform future initiatives and strategies.
 </li>
 <li>
 Natural intellectual curiosity, initiative, and love for learning new skills and capabilities.
 </li>
 <li>
 Experience in designing and developing dashboards &amp; reports of customer-level data using Tableau, Power BI, Qlik etc.
 </li>
 <li>
 Experience with digital analytics, customer sentiment (structured or unstructured) or behavioral data a plus.
 </li>
 <li>
 Bachelor&rsquo;s degree in a quantitative / technical field such as Data or Business Analytics, Economics, Statistics, or Finance. MBA or MS degree a plus
 </li>
 </ul>
 
 
 
 
 
 The Team
 
 
 
 We are looking for an analytics professional to be a creative and collaborative team member, helping develop and lead data and hypothesis driven initiatives. As an indispensable member of Advanced Analytics &amp; Customer Insights, you'll be embedded in Fidelity&rsquo;s product teams and will work with an agile inter-disciplinary team with a diverse set of skills across analytics, engineering, data science, marketing, product development etc., to optimize and personalize the Fidelity experience.
 
 
 
 
 
 
 
 Candidates must be local as this position requires you to work onsite.
 
 
</div>

Data Analyst

Mobily Infotech

<div>
 
 
 Job Purpose
 
 
 
 To convert customer data into actionable insights that inform strategic and operational decisions, driving improvements in customer satisfaction and loyalty.
 
 
 Rationale
 
 
 The Experiences Department manages extensive and diverse customer experience programs that generate large volumes of data across multiple platforms &mdash; including Voice of Customer (VOC), TRI*M studies (CEX, FTTH, and Roaming), complaints analysis, and survey feedback systems. Despite this wealth of information, limited analytical bandwidth currently restricts the department&rsquo;s ability to conduct deep, cross-channel analysis and generate actionable insights at scale.
 
 
 In every weekly Steerco meeting, experiences department showcases a comprehensive and in-depth analysis on various topic. This role will ensure data-driven decision-making and connect the dots between performance metrics and real customer perceptions &mdash; enabling leadership to respond to trends, gaps, and opportunities in near real time.
 
 
 With the launch of the Survey Management Tool Project (encompassing over 65 surveys distributed across three major phases: questionnaire design, creation, testing, and go-live), the volume and complexity of customer experience data have increased significantly. In parallel, additional initiatives such as Mystery Shopper Programs, Customer Experience (CEX) Studies, Preference Programs, and the Experience Command Center are expanding the analytical scope even further.
 
 
 A dedicated Experience Insight Professional is therefore essential to centralize, analyze, and interpret this data &mdash; transforming it into strategic insights that guide action plans, enhance customer satisfaction, and drive continuous improvement across all touchpoints.
 
 
 Risk without this role:
 
 <ul>
 <li>
 SteerCo insights may remain fragmented and reactive.
 </li>
 <li>
 Limited analytical capacity resulting in delayed or incomplete insights.
 </li>
 <li>
 Fragmented reporting and inconsistent KPIs across touchpoints.
 </li>
 <li>
 Reduced visibility across multiple initiatives and interlinked CX programs.
 </li>
 <li>
 Inefficient manual data handling and slower response to customer trends.
 </li>
 <li>
 Missed opportunities for proactive action, leading to lower satisfaction and indifferent experiences.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Analyze VOC, TRI*M, DSAT, and complaint data to identify key experience drivers.
 </li>
 <li>
 Conduct root-cause analysis for dissatisfaction and recurring complaints.
 </li>
 <li>
 Develop and maintain CX KPIs, tracking progress and performance trends.
 </li>
 <li>
 Prepare and present weekly insight summaries for SteerCo meetings.
 </li>
 <li>
 Collaborate with departments to recommend actions that address customer pain points.
 </li>
 <li>
 Support survey and research design to ensure effective measurement of customer sentiment.
 </li>
 <li>
 Integrate insights across data sources to provide a comprehensive view of customer experience.
 </li>
 </ul>
 
 Expected Outcomes
 
 
 Area
 
 
 Benefit
 
 
 Insight Integration
 
 
 Unifies VOC, TRI*M, complaints, and survey data into a single analytical view
 
 
 Decision Support
 
 
 Provides clear, data-backed insights for SteerCo and management decision-making.
 
 
 Customer Journey Analytics
 
 
 Identifies key friction points and improvement opportunities across journeys.
 
 
 Experience Command Center Enablement
 
 
 Delivers analytical backbone for real-time CX performance tracking.
 
 
 Program Performance Monitoring
 
 
 Provides deep-dive analysis for ongoing TRI*M studies and large-scale initiatives like the Survey Management Tool.
 
 
 Predictive and Preventive Insights
 
 
 Anticipates emerging customer issues through trend detection, sentiment analysis, and KPI deviations.
 
 
 Actionable Feedback Loops
 
 
 Bridges analytics with all channels (Call Center, Digital, Retail) to ensure insights lead to tangible service improvements.
 
 
 Customer Value Creation
 
 
 Converts data insights into measurable improvements in customer satisfaction, loyalty, and overall experience perception.
 
 
 KPI Management
 
 
 Tracks 35+ KPIs across all customer channels with consistent reporting standards.
 
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Analytics, Marketing, Statistics, or a related field
 </li>
 <li>
 Minimum 4&ndash;6 years of experience in customer insights, data analytics, or research.
 </li>
 <li>
 Six Sigma Certification Preferably Black Belt.
 </li>
 <li>
 Strong analytical, data interpretation, and visualization skills.
 </li>
 <li>
 Proficiency in Power BI, Tableau, SPSS, or advanced Excel.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Experience in telecom or customer experience programs preferred.
 </li>
 </ul>
 
 
</div>

Experience Insight Professional

Global Payments

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology‑centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs, and bring your expertise to a dynamic team, then Global Payments is for you. If it's in your nature to work with passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.<h2 class="jobSectionHeader"> 
Summary of This Role</h2> 
We&rsquo;re ready to take our Voice of the Customer (VoC) capabilities to the next level and this role is central to making that happen. The CX Research &amp; Modeling Analyst will be a technical owner and architect of our AI enterprise text analytics program within Qualtrics Engage / XM Discover. You&rsquo;ll use natural language processing (NLP) and machine learning to build rule‑based topic models, tagging structures, and sentiment intelligence that turn unstructured customer feedback into consistently organized, accurate, and actionable insights across a diverse, multi‑line business. 
This is an exciting opportunity to design from the ground up. You&rsquo;ll work closely with CX researchers, analysts, and business stakeholders to understand customer needs, uncover pain points, and support the systems that help improve satisfaction, loyalty, and long‑term retention. While others create dashboards and executive insights, you&rsquo;ll build the foundation that makes those insights possible. 
If you love working with technology to solve complex problems, organize data, and build scalable systems that elevate the customer voice, this role is the engine behind that mission. 
Reports to: Manager, CX Research, Operations &amp; Design 
Location: Hybrid role, requiring 3 days in office at any Global Payments location in the U.S.<h2 class="jobSectionHeader"> 
What Part Will You Play?</h2><ul><li>
Create the design and optimization of text analytics models in Qualtrics Engage / XM Discover, with a focus on rule‑based topic modeling, taxonomy development, sentiment, effort, emotion, and tagging standards.</li><li>
Build scalable frameworks across multiple business units, ensuring consistency, clarity, and alignment within a complex and growing VoC landscape.</li><li>
Develop and maintain taxonomy and governance, including naming conventions, rulesets, documentation, and quality controls that keep our programs aligned across teams.</li><li>
Ensure the accuracy and integrity of classification by regularly performing model audits and ongoing maintenance to improve model capture and precision rates.</li><li>
Collaborate with other members of the CX team to make sure models reflect the real experience of our customers and support key measures like NPS, CSAT, CES, Exit Survey responses, and at‑risk behavior indicators.</li><li>
Partner with business stakeholders to understand their needs, gather domain knowledge, and ensure text analytics structures appropriately support product, service, and experience priorities.</li><li>
Own project timelines and execution for text analytics development across different business units, ensuring timely updates and alignment with rollout plans.</li><li>
Support the broader CX team on select research projects such as journey mapping, qualitative interviews, or deep‑dive analysis.</li><li>
Create and maintain clear documentation that enables others to understand the structure, purpose, and application of models and taxonomies.</li></ul><h2 class="jobSectionHeader">
What Are We Looking For in This Role?</h2><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
2+ years of experience in text analytics, customer experience or Voice of the Customer analytics, or similar roles.</li><li>
Hands‑on working expertise in Qualtrics Engage, XM Discover, Medallia, or similar software, including building rule‑based topic models, tagging structures, and taxonomy frameworks.</li><li>
Working knowledge of natural language processing (NLP) principles and the role of machine learning in text classification, topic modeling, and sentiment analysis.</li><li>
Strong understanding of CX metrics and surveys such as NPS, CSAT, CES, Exit Surveys, and how these relate to customer behaviors and business outcomes.</li><li>
Ability to gather stakeholder input, understand business context, and translate feedback into structured model updates.</li><li>
Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.</li><li>
Familiarity with basic research methodologies, such as survey design principles or bias mitigation, to ensure models reflect sound measurement practices.</li><li>
Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.</li><li>
High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.</li><li>
Bachelor&rsquo;s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.</li><li>
Background in designing or governing enterprise-level taxonomies or text analytics structures across multiple business units.</li><li>
Exposure to call center or chat‑based CX feedback (even if not hands‑on experience building models).</li><li>
Familiarity with mixed‑methods CX research processes such as journey mapping, qualitative interviewing, or thematic coding.</li><li>
Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.</li><li>
Comfort partnering with BI or data teams; familiarity with basic data modeling concepts.</li></ul><h2 class="jobSectionHeader">
Benefits</h2>
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
$50,000 - $60,000 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.<h2 class="jobSectionHeader">
Equal Employment Opportunity</h2>
Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI - Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

CX Research & Modeling Analyst

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We&rsquo;re seeking a Customer Experience Analytics Manager who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 
 
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Own the analytics agenda for the Customer Experience organization, identifying key opportunities to improve customer satisfaction, operational efficiency, and marketplace health.
 </li>
 <li>
 Translate complex data into clear insights that inform strategic decisions across Product, Operations, and Support.
 </li>
 <li>
 Use structured analysis to investigate customer experience issues across the marketplace (customers, riders, and merchants).
 </li>
 <li>
 Identify root causes behind key metrics such as cancellations, support contacts, service defects, or churn.
 </li>
 <li>
 Build scalable reporting, dashboards, and analytical frameworks that enable teams to monitor CX performance and act quickly on emerging trends.
 </li>
 <li>
 Develop clear success metrics and measurement frameworks for CX initiatives.
 </li>
 <li>
 Partner with Product and Operations teams to design experiments (A/B tests, pilots, policy changes) that validate hypotheses and measure impact.
 </li>
 <li>
 Evaluate experiment results and translate them into actionable recommendations.
 </li>
 <li>
 Act as a strategic thought partner to Product, Engineering, Operations, and Support teams.
 </li>
 <li>
 Ensure insights translate into real operational or product improvements.
 </li>
 <li>
 Lead and mentor analysts within the CX Analytics team while building scalable analytics frameworks, playbooks, and reporting standards that enable faster problem-solving across the organization.
 </li>
 <li>
 Support broader CX initiatives such as retention improvement, churn reduction, journey redesign, and service quality optimization.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 6+ years of experience in analytics, strategy, consulting, or data-driven operational roles within technology companies, marketplaces, or high-growth environments.
 </li>
 <li>
 Strong ability to take ambiguous business problems and structure them into clear analytical approaches and actionable insights.
 </li>
 <li>
 Demonstrated experience using data to influence product, operational, or strategic decisions and drive measurable business outcomes.
 </li>
 <li>
 Proven track record of leading cross-functional initiatives from insight to implementation.
 </li>
 <li>
 Experience designing and analyzing experiments (A/B testing, pilots, policy changes) to validate hypotheses and measure impact.
 </li>
 <li>
 Strong proficiency with data analysis tools such as SQL, Excel, or BI platforms to explore large datasets and build analytical frameworks.
 </li>
 <li>
 Ability to communicate complex analytical findings clearly to both technical and non-technical stakeholders.
 </li>
 <li>
 Experience collaborating closely with Product, Engineering, Operations, and Business teams in a fast-paced environment.
 </li>
 <li>
 A strong ownership mindset and bias toward turning insights into tangible improvements for customers and the business.
 </li>
 <li>
 Experience mentoring analysts or contributing to the development of analytics capabilities within a team.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working in delivery, logistics, marketplaces, or gig-economy platforms.
 </li>
 <li>
 Experience analyzing customer behavior, churn, retention, or marketplace performance.
 </li>
 <li>
 Familiarity with experimentation frameworks and statistical methods such as hypothesis testing or causal analysis.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Experience Analytics Manager

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<h2 class="jobSectionHeader">At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Please note, we are not accepting candidates on H1B or OPT status</h2><h2 class="jobSectionHeader">
Summary of This Role</h2>
We&rsquo;re elevating how Customer Experience comes to life across Global Payments, and this role is central to that mission. As a CX Reporting &amp; Insights Associate, you will be the storyteller behind our customer feedback&mdash;transforming raw survey data, operational signals, and behavioral insights into clear, compelling narratives. You&rsquo;ll work hands‑on in Qualtrics to build dashboards, analyze patterns, and surface insights that help leaders across the organization understand what our customers truly experience. If you love shaping data into stories, creating clarity from complexity, and influencing real business decisions, this role gives you a high‑visibility platform to make an impact.
Reports to: Senior Manager, CX Data &amp; Insights
Location: Hybrid role, requiring 3 days in office at any Global Payments / World Pay locations in the U.S.<h2 class="jobSectionHeader">
What Part Will You Play?</h2><ul><li>
Build impactful Qualtrics dashboards that visualize customer sentiment, trends, and operational insights across a large portfolio.</li><li>
Analyze Experience (X) data and Operational (O) data to uncover emerging patterns, risks, and opportunities.</li><li>
Transform complex datasets into compelling narratives that drive business decisions and customer‑focused actions.</li><li>
Partner with the CX team, operations teams, and business stakeholders to ensure insights are clear and actionable.</li><li>
Maintain and enhance reporting structures across dozens of dashboards accessed across the organization.</li><li>
Support new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expands.</li></ul><h2 class="jobSectionHeader">
What Are We Looking For in This Role?</h2><ul><li>
A curious problem‑solver excited to discover insights hidden in data.</li><li>
A visual storyteller who can simplify complex information for non‑technical audiences.</li><li>
Tech‑savvy and confident working in Qualtrics dashboards, Excel/Sheets, and data tools.</li><li>
Organized, detail‑driven, and energized by fast‑moving work.</li><li>
A collaborative team player who enjoys cross‑functional partnership.</li><li>
Able to translate customer signals into clear business implications and practical actions.</li><li>
Comfortable partnering with BI or data teams, with familiarity in foundational data modeling concepts.</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
1&ndash;3 years of experience in analytics, insights, CX, or a related field.</li><li>
Hands‑on experience designing, building, and maintaining Qualtrics dashboards. Or in similar software like XM Discover or Medallia.</li><li>
Strong Excel/Sheets skills, including data cleaning and visualization.</li><li>
Ability to present data clearly and visually to diverse audiences.</li><li>
Familiarity with CX metrics such as NPS, CSAT, and CES.</li><li>
Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.</li><li>
Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.</li><li>
High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.</li><li>
Bachelor&rsquo;s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.</li><li>
Experience designing or enhancing visualization dashboards (Qualtrics, Tableau, Power BI, Looker, Medallia etc.) with a focus on usability, clarity, and stakeholder impact.</li><li>
Ability to structure dashboard pages and visualization layouts to make complex customer and operational data easy to interpret.</li><li>
Familiarity with best practices for visual storytelling, metric selection, and designing reports that guide business decision‑making.</li><li>
Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.</li><li>
Comfortable partnering with BI or data teams; familiarity with basic data manipulation.</li></ul>
$45,000 - $55,000 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

CX Reporting & Insights Associate

Panda Retail Company – Savola Group

<div>
 
 Job Description
 
 
 
 
 Customer insights &amp; Behavioral :
 
 
 
 <ul>
 <li>
 Assist brand manager in monitoring and analyzing promotional activities and customer perception in partnership with category management and Strategic buying for analysis and needed improvement ensuring alignment with Brand and perception.
 </li>
 <li>
 To ensure all offers and promotions are compliant to format&rsquo;s policies.
 </li>
 <li>
 Implement promotion process.
 </li>
 <li>
 Execution of any promotion/ activity ensuring alignment with Brand Identity and Customer Perception in alignment with Brand Manager.
 
 
 </li>
 </ul>
 
 Marketing insights &amp; Development/ Communication:
 
 
 
 <ul>
 <li>
 Implementation of the marketing events and assist in planning
 </li>
 <li>
 Ensures compliance of marketing activities against agreed brand identity guidelines
 </li>
 <li>
 Execute Marketing and communication strategies as per format&rsquo;s direction
 </li>
 <li>
 Ensure all actions are being delivered and executed properly.
 </li>
 <li>
 Participate in defining and developing the brand and Marketing strategy and cascade to direct teams for implementation and monitors progress towards agreed deliverables.
 </li>
 <li>
 Participate in developing the Yearly Calendar &ldquo;Action Plan&rdquo; for Each format based on the approved Marketing Strategy for the formats &amp; Categories
 </li>
 <li>
 Ensure all in-store communication as per agreed strategy to ensures a pleasant customer experience
 </li>
 <li>
 Monitor the execution of the In-Store Communication Strategy
 </li>
 <li>
 Assure an activation plan is in place to support the format Shopping mission and value proposition
 </li>
 <li>
 Assure the internal process is in place for the in-house Agency work flow and the marketing brand team
 </li>
 <li>
 Signs off the marketing campaigns/Leaflet, ensuring the designs, promotions and messages meet the event objective
 </li>
 <li>
 Participate the production of TV adverts, newspaper, radio &amp; Digital media liaising with art designers, copy writers, media buyers &amp; printers
 </li>
 <li>
 Work with 3rd party agencies &amp; brief them on any upcoming theme, promo, activities &amp; plans
 
 
 </li>
 </ul>
 
 Range &amp; Branding:
 
 
 
 <ul>
 <li>
 Execute marketing activities (tactical/seasonal and national) ad provide regular feedback to teams on key issues during implementation
 </li>
 <li>
 Executes promotion plan and coordinates category management and in house agency on regular basis
 </li>
 <li>
 Follow brand guidelines and make sure its maintained in all their executed activities
 </li>
 <li>
 Participate in the development of promo theme in partnership with category Management &amp; Operations and Growth &amp; Business Development team.
 </li>
 <li>
 Monitor the implementation of agreed brand positioning and perception in all marketing activities in his/her format
 </li>
 <li>
 Work closely with the Category management/Ops team; enabling them to meet their objectives by providing them with appropriate tools, materials and Communication
 
 
 </li>
 </ul>
 
 Categories Strategy
 
 
 
 <ul>
 <li>
 Execute the agree action plans that support the implementations and objectives of category management strategies and objectives.
 </li>
 <li>
 Execute and agree support plans for new stores and monitor performance till maturity achieved
 </li>
 <li>
 Manage and Monitor rationalization within promotional activities.
 
 
 </li>
 </ul>
 
 Skills Description
 
 
 
 <ul>
 <li>
 Fluent Arabic &amp; English speaking &amp; writing
 </li>
 <li>
 Knowledge of using Microsoft office (Excel, Word &amp; PowerPoint)
 </li>
 <li>
 Knowledge of using an e-mail software (Outlook
 </li>
 </ul>
</div>

Assistant Shopper Marketing Manager.Shopper Marketing - Food

Arla Foods

<div>
 
 
 Business Analyst:
 
 
 
 We are looking to hire a highly driven Business Analyst to assist the company to improve business efficiency.
 
 
 The Business Analyst will support the Commercial Operations and Digital Transformation agenda by translating business needs into data-driven insights, standardized processes, and scalable digital solutions. The role focuses on strengthening SFA utilization, commercial SOP governance, promotion and pricing implementation and governance, streamlining data insights and dashboards of performance visibility, enabling leadership to make faster and more accurate decisions.
 
 
 The Business Analyst should also be able to utilize the monthly reports to identify business areas in need of improvement and present solutions to stakeholders.
 
 
 To be successful as a Business Analyst, you should be able to effectively manage multiple priorities and projects simultaneously. Ultimately, a top-performing Business Analyst should be able to identify ways in which to improve Business-As-Usual Operations and tracking, facilitate and streamline ways of working to increase company performance, and empower all functions in different work streams.
 
 
 
 
 
 
 Business Analyst Responsibilities:
 
 
 
 &middot; Core Admin Work: Pricing Analysis, Standard Operating Procedure drafting and governance, Business Requirement Documentation
 
 
 &middot; Core Analytical Work: Analyze standard processes and identify gaps and improvements, build Power BI reports and Dashboards to increase visibility on performance and ROI insights.
 
 
 &middot; Maintain, test and improving business and systems operations.
 
 
 &middot; Identifying and capitalizing on improvement opportunities across work streams.
 
 
 &middot; Evaluating the performance of project teams to ensure that targets and deadlines are met.
 
 
 &middot; Acting as a liaison between business and local and global IT teams.
 
 
 &middot; Migrate and maintain all reporting from excel to BI tools.
 
 
 &middot; Be a Business Intelligence super user, and plan all future business upgrades/improvements.
 
 
 
 
 
 
 Business Analyst Preferred Skills &amp; Experience:
 
 
 
 Required Skills to Succeed from day 1:
 
 
 &middot; Bachelor&rsquo;s Degree in Business, or IT.
 
 
 &middot; Proficiency in MS Office (MS Word, Excel, PowerPoint).
 
 
 &middot; The ability to handle multiple projects in a fast-paced environment.
 
 
 &middot; Effective communication and time-management skills.
 
 
 &middot; Excellent problem-solving and analytical skills.
 
 
 &middot; Self-driven and motivated to learn and complete points
 
 
 
 
 
 
 Skills &amp; Experience that are highly desirable:
 
 
 
 &middot; Working cross-functionally (sales, supply chain, operations, finance, marketing)
 
 
 &middot; Analyzing mass data and summarizing overall information (customer sell-out data, company sell-in data)
 
 
 &middot; Understanding sales cycle with customers from forecasting to sales, delivery, collection
 
 
 &middot; Strong experience in Excel, Presentation, Business Intelligence tools
 
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Business Analyst

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