customer insights analyst

K Group Companies

<div></div><div><div>Sales Intelligence Analyst Overview:</div><div></div><div> 
As a Sales Intelligence Analyst, you will play a pivotal role in shaping our business strategy by analyzing customer behavior, preferences, and trends. You'll leverage AI-driven analytics and online research methodologies to uncover actionable insights that optimize customer experiences, enhance engagement, and drive business growth. Additionally, you will identify and source leads that match the ideal customer profile, supporting targeted outreach and conversion strategies.</div><div></div><div> 
Sales Intelligence Analyst Responsibilities:</div><div></div><ul><li> 
Utilize AI-driven analytics platforms to extract insights from customer data, including behavior, sentiment, and purchasing trends.</li><li>Conduct online research to monitor industry trends, competitive benchmarks, and emerging technologies impacting customer engagement.</li><li>Develop predictive models and segmentation strategies using AI to anticipate customer needs and preferences.</li><li>Identify and source leads that align with the company&rsquo;s ideal customer profile, using AI-powered tools and market research.</li><li>Collaborate with marketing, sales, and product teams to integrate AI-powered insights into business strategies.</li><li>Create and maintain and presentations to communicate finds effectively.</li><li>Advocate for the ethical use of AI in customer analytics, ensuring compliance with privacy and security standards.</li></ul><div></div><div> 
Sales Intelligence Analyst Qualifications:</div><div></div><ul><li> 
Bachelor&rsquo;s degree in Business, Marketing or a related field.</li><li>Strong proficiency in leading sourcing techniques, online research methodologies, including AI-powered analytics tools, intelligence and trend forecasting.</li><li>Ability to translate complex AI-driven insights into clear, actionable recommendations.</li><li>Excellent communication skills to engage stakeholders and present data effectively.</li><li>Strategic thinking with a problem-solving mindset and attention to detail.</li></ul><div></div><div> 
About K Group Companies</div><div>
K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.</div><div></div><div> 
Why Work Here?</div><div>
&ldquo;Great, focused, team environment.&rdquo;</div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div></div><div> 
Compensation and Benefits</div><ul><li>Competitive base salary based on experience</li><li>Bonus and commission programs</li><li>Paid Time Off (PTO)</li><li>Volunteer Paid Time Off (VTO)</li><li>100% employer paid family health insurance premium</li><li>100% employer paid disability insurance</li><li>100% employer paid dental &amp; vision insurance</li><li>401k with Safe Harbor contributions from company annually</li><li>Profit sharing opportunities</li></ul></div><div></div>

Sales Intelligence Analyst (IT Solutions)

Delivery Hero

Job Description <div> As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights. This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience, this is an excellent opportunity to make an impact in a dynamic and fast-paced environment. Extract, transform, and analyze data <ul> <li> Write efficient SQL queries to pull and clean large datasets across multiple sources </li> <li> Build scalable, self-serve dashboards using BI tools such as Looker, Tableau, or PowerBI </li> <li> High comfort with Excel / Gsheets for problems requiring quick ad hoc analysis </li> <li> Maintain data hygiene and ensure consistency across reporting layers </li> </ul> Identify CX gaps and improvement areas <ul> <li> Analyze various sources - order journeys, customer contacts, funnel drop-offs etc to uncover root causes and opportunities </li> <li> Ability to help define key success and guard-rail metrics for specific outcomes </li> <li> Proactively surface anomalies, trends, and emerging pain points before they escalate </li> </ul> Deliver structured insights that are actionable <ul> <li> Package analysis into clear business narratives tailored to cross-functional stakeholders </li> <li> Prioritize recommendations based on customer impact and business feasibility </li> <li> Collaborate with Product, Ops, and Customer Support to shape priorities based on insights </li> </ul> Track and report CX performance <ul> <li> Maintain a regular reporting cadence on key CX KPIs </li> <li> Regularly update and present insights on metric performance, fluctuations, and variances to stakeholders </li> <li> Support the development of new CX and operational KPIs, working closely with senior analysts and leadership teams </li> <li> Evaluate trends at a regional and country level to inform strategic reviews </li> <li> Agility without compromising on depth </li> <li> Deliver high-quality outputs within tight timelines amidst evolving business priorities </li> <li> Balance long-term projects with short-term diagnostics and stakeholder asks</li></ul></div>

CX Analyst

talabat

Job Description <div> As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights. This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience, this is an excellent opportunity to make an impact in a dynamic and fast-paced environment. Extract, transform, and analyze data <ul> <li> Write efficient SQL queries to pull and clean large datasets across multiple sources </li> <li> Build scalable, self-serve dashboards using BI tools such as Looker, Tableau, or PowerBI </li> <li> High comfort with Excel / Gsheets for problems requiring quick ad hoc analysis </li> <li> Maintain data hygiene and ensure consistency across reporting layers </li> </ul> Identify CX gaps and improvement areas <ul> <li> Analyze various sources - order journeys, customer contacts, funnel drop-offs etc to uncover root causes and opportunities </li> <li> Ability to help define key success and guard-rail metrics for specific outcomes </li> <li> Proactively surface anomalies, trends, and emerging pain points before they escalate </li> </ul> Deliver structured insights that are actionable <ul> <li> Package analysis into clear business narratives tailored to cross-functional stakeholders </li> <li> Prioritize recommendations based on customer impact and business feasibility </li> <li> Collaborate with Product, Ops, and Customer Support to shape priorities based on insights </li> </ul> Track and report CX performance <ul> <li> Maintain a regular reporting cadence on key CX KPIs </li> <li> Regularly update and present insights on metric performance, fluctuations, and variances to stakeholders </li> <li> Support the development of new CX and operational KPIs, working closely with senior analysts and leadership teams </li> <li> Evaluate trends at a regional and country level to inform strategic reviews </li> <li> Agility without compromising on depth </li> <li> Deliver high-quality outputs within tight timelines amidst evolving business priorities </li> <li> Balance long-term projects with short-term diagnostics and stakeholder asks</li></ul></div>

Mimeda

<div>
 
 We are Turkey's first retail media company founded by Migros and have more than 15 marketing and communication channels. In-store digital screens, store entrance sensors&amp;checkout areas, online retail areas, personalized advertising areas, and new digital platforms such as Migros TV can be counted among these channels. Our ultimate goal is to enable our customers to see ads that interest them and to engage with the brands they want.
 
 
 
 
 
 We are pioneering the future of retail media in Turkey. Bridging the gap between brands, retailers, and consumers, we harness the power of technology, data, and digital innovation to create meaningful, measurable media experiences.
 
 
 
 
 
 We are now seeking a
 
 Sr. Data Analyst
 
 to join our dynamic team and help shape the legal infrastructure of this fast-growing, future-facing business.
 
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Industrial Engineering, Computer Engineering, Mathematics, Statistics, MIS, or a related quantitative field,
 </li>
 <li>
 Minimum of
 
 4&ndash;6 years
 
 of hands-on experience in
 
 Data Analytics, Customer Insights, Data Science, or similar roles
 
 , with a
 
 proven track record in customer segmentation, behavioral modeling, and personalized targeting
 
 ,
 </li>
 <li>
 Strong proficiency in
 
 SQL and Python
 
 (experience with BigQuery, MySQL, Oracle SQL, PostgreSQL is a plus),
 </li>
 <li>
 
 Proven experience in developing and operationalizing segmentation models
 
 , such as RFM, behavioral clustering, predictive scoring (e.g., churn, response, conversion), and lifecycle modeling
 </li>
 <li>
 Hands-on skills in
 
 machine learning techniques
 
 , including supervised and unsupervised learning (e.g., regression, classification, clustering), and experience translating these techniques into actionable business strategies,
 </li>
 <li>
 Hands-on experience with data visualization tools (e.g., Looker, Tableau, Google Analytics, Power BI, MicroStrategy, etc.).
 </li>
 <li>
 Proactively suggest new data tools, infrastructure, or automation pipelines to improve scalability and performance,
 </li>
 <li>
 Analytical mindset, ability to handle large-scale datasets, and skill in translating insights into business impact,
 </li>
 <li>
 Ability to extract actionable insights from data and communicate them clearly to relevant stakeholders,
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What You Will Do?
 
 
 
 
 
 <ul>
 <li>
 Analyze first, strategize &amp; give insight second, and finally implement,
 </li>
 <li>
 Translate complex business questions into structured data problems and deliver
 
 customer-focused, strategic insights
 
 to drive growth and retention,
 </li>
 <li>
 Embrace a forward-thinking approach to address future data-related needs of the domain and propose new data initiatives/tools,
 </li>
 <li>
 Design and maintain scalable
 
 dashboards and monitoring tools
 
 that support KPI tracking across customer segments and lifecycle stages,
 </li>
 <li>
 Develop
 
 advanced customer analytics
 
 solutions such as RFM segmentation, behavioral segmentation, market basket analysis, and lifetime value (LTV) prediction,
 </li>
 <li>
 Coordinate with technology teams to automate and optimize data analysis infrastructure and processes,
 </li>
 <li>
 Collaborate with Marketing, CRM, Growth, and Product teams to deliver
 
 actionable and measurable data-driven
 
 recommendations,
 </li>
 </ul>
 
 
</div>

Senior Data Analyst

Odeabank

<div>
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Min 5+ years of experience in a
 
 CX Insight Analyst
 
 or similar role.
 </li>
 <li>
 Strong proficiency in Python and SQL for data analysis and reporting.
 </li>
 <li>
 Having strong knowledge of persona analysis, customer journey mapping and design thinking methodology preferably in Banking &amp; Finance sector
 </li>
 <li>
 Collaborate with cross-functional agile teams and outsource consultants, to ensure a cohesive and customer-centric approach in decision-making processes.
 </li>
 <li>
 Strong communication and presentation skills to effectively convey findings to technical and non-technical stakeholders
 </li>
 <li>
 Familiarity with customer experience technologies and tools
 </li>
 <li>
 Experience in quantitive and qualitive research methodologies.
 </li>
 <li>
 Ability to work collaboratively in a team environment and manage multiple priorities.
 </li>
 <li>
 Solution oriented, analytical thinking and research skills
 </li>
 <li>
 Strong leadership and project management skills.
 </li>
 <li>
 Strong command of written and verbal English
 </li>
 </ul>
 
 
 
 
 
 Job Descriptions
 
 
 
 
 
 <ul>
 <li>
 Analyze customer feedbacks and share the insights obtained with relevant individuals / teams in understandable, actionable formats and monitor CX related KPIs such as NPS, CSAT, CES.
 </li>
 <li>
 Utilize Python and SQL to extract, manipulate, and analyze large datasets.
 </li>
 <li>
 Monitor customer feedback and complaints daily, maintain communication with Sales Management, Contact Center, Product, and Segment teams for customers requiring immediate action, and establish an alert system.
 </li>
 <li>
 Develop and maintain dashboards and reports for CX metrics, ensuring accurate and timely delivery of insights to stakeholders.
 </li>
 <li>
 Work closely with Product, Segment and UX teams to translate insights into tangible actions and improvements across various customer touchpoints.
 </li>
 <li>
 Lead and support journey mapping processes, collaborating with cross-functional teams to optimize end-to-end customer journeys.
 </li>
 <li>
 Monitor and evaluate the impact of CX initiatives and provide recommendations for continuous improvement.
 </li>
 </ul>
 
 
</div>

CX Assistant Manager (CX Insight Analyst)

Republic Services

<div>Digital Marketing Analyst &ndash; Customer Zeal
POSITION SUMMARY: The Marketing Analyst supports the Customer Zeal team by developing comprehensive data visualizations and executive dashboards that translate complex customer data into actionable business intelligence. This role focuses on creating insightful reporting for executives while leveraging data science techniques such as customer segmentation, churn prediction, and sentiment analysis. The Marketing Analyst utilizes machine learning algorithms and visualization tools to extract meaningful patterns from customer data. Working closely with Marketing, Customer Service, and Executive teams, this role ensures customer insights are effectively communicated in a compelling manner that drives strategic decision-making and customer-centric initiatives
PRINCIPAL RESPONSIBILITIES:<ul><li>
Develop and maintain executive dashboards that effectively visualize key customer experience metrics in a clear, actionable format</li><li>
Create compelling data visualizations that tell meaningful stories about customer behavior and experiences</li><li>
Prepare executive-level reporting packages that highlight key customer metrics, trends, and insights</li><li>
Design and implement visualization techniques that effectively communicate complex customer data patterns</li><li>
Develop customer segmentation models using k-means clustering and other unsupervised learning techniques to identify distinct customer groups</li><li>
Build predictive models for customer churn analysis to identify at-risk customers and recommend retention strategies</li><li>
Conduct sentiment analysis on customer feedback data to quantify customer satisfaction and identify improvement opportunities</li><li>
Apply machine learning algorithms to analyze customer journey data across multiple channels</li><li>
Calculate and analyze customer lifetime value using predictive modeling techniques</li><li>
Collaborate with cross-functional teams to translate business questions into visual insights and data science projects</li><li>
Monitor developments in data visualization and customer analytics to identify potential improvements</li><li>
Document and maintain the company's customer reporting methodologies and analytics models</li><li>
Optimize existing visualization and data science workflows to increase efficiency and streamline reporting processes</li></ul> 
QUALIFICATIONS:<ul><li>
Proficiency in SQL, Python, and working with cloud data platforms such as Snowflake</li><li>
Experience with data visualization tools, particularly Power BI</li><li>
Knowledge of customer experience measurement methodologies and metrics</li><li>
Demonstrated experience with machine learning algorithms, particularly k-means clustering, classification models, and sentiment analysis techniques</li></ul> 
MINIMUM REQUIREMENTS:<ul><li>
Minimum of 4 years of business marketing experience.</li></ul>
Pay range: 75,100.00 - 112,700.00 USD Annual DOE
Rewarding Compensation and Benefits<div>
Eligible employees can elect to participate in: 
<ul><li>Comprehensive medical benefits coverage, dental plans and vision coverage.</li><li>Health care and dependent care spending accounts.</li><li>Short- and long-term disability.</li><li>Life insurance and accidental death &amp; dismemberment insurance.</li><li>Employee and Family Assistance Program (EAP).</li><li>Employee discount programs.</li><li>Retirement plan with a generous company match.</li><li>Employee Stock Purchase Plan (ESPP).</li></ul></div><ul><li>Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf</li></ul>
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic&rsquo;s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:<ul><li>
Safe: We protect the livelihoods of our colleagues and communities.</li><li>
Committed to Serve: We go above and beyond to exceed our customers&rsquo; expectations.</li><li>
Environmentally Responsible: We take action to improve our environment.</li><li>
Driven: We deliver results in the right way.</li><li>
Human-Centered: We respect the dignity and unique potential of every person.</li></ul>
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services&rsquo; strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers&rsquo; multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers&rsquo; specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 
SUSTAINABILITY INNOVATION
Republic&rsquo;s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation&rsquo;s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION<ul><li>
Barron&rsquo;s 100 Most Sustainable Companies</li><li>
CDP Discloser</li><li>
Dow Jones Sustainability Indices</li><li>
Ethisphere&rsquo;s World&rsquo;s Most Ethical Companies</li><li>
Fortune World&rsquo;s Most Admired Companies</li><li>
Great Place to Work</li><li>
Sustainability Yearbook S&amp;P Global</li></ul>
Job Posting End Date
10-30-2025
The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.</div>

Marketing Analyst

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 
 
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 Root Cause &amp; Issue Analytics
 
 
 <ul>
 <li>
 Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
 </li>
 <li>
 Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
 </li>
 <li>
 Develop frameworks to categorize and quantify the impact of systemic CX issues.
 
 
 </li>
 </ul>
 Retention &amp; Churn Analysis
 
 
 <ul>
 <li>
 Analyze customer lifecycle data to understand key drop-off points and churn predictors.
 </li>
 <li>
 Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
 </li>
 <li>
 Identify cohorts at risk and provide insights for lifecycle interventions.
 
 
 </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
 
 
 <ul>
 <li>
 Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
 </li>
 <li>
 Design and run analyses to evaluate the impact of experiments and personalization efforts.
 </li>
 <li>
 Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
 
 
 </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
 
 
 <ul>
 <li>
 Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
 </li>
 <li>
 Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
 </li>
 <li>
 Support the continuous improvement of CX KPIs and feedback loops.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
 </li>
 <li>
 Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
 </li>
 <li>
 Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
 </li>
 <li>
 Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
 </li>
 <li>
 Ability to manipulate and analyze large datasets to find actionable insights.
 </li>
 <li>
 Strong problem-solving skills and a hypothesis-driven approach to analysis.
 </li>
 <li>
 Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
 </li>
 <li>
 A growth mindset and curiosity about customer behavior.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
 </li>
 <li>
 Background in experimentation (A/B testing, test vs. control).
 </li>
 <li>
 Familiarity with customer segmentation, recommender systems, or churn modeling.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Experience Analyst

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