customer insights analyst

HireTalent - Staffing & Recruiting Firm

<div>
 
 
 Market Research Analyst
 
 
 
 📍 Boston, MA (Hybrid &ndash; 2 days remote)
 
 
 Our Client is looking for a
 
 Market Research Analyst
 
 who thrives at the intersection of customer insight, product marketing, and data-driven storytelling. This role is ideal for someone who enjoys turning complex technical concepts into compelling messaging and helping shape go-to-market strategy for innovative technology solutions.
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 Research target customers (IT Solution Providers) to understand preferences, challenges, and buying behavior
 </li>
 <li>
 Build customer personas and map end-to-end customer journeys
 </li>
 <li>
 Develop messaging for Uninterruptible Power Supply (UPS) products and portfolio offerings
 </li>
 <li>
 Identify gaps in competitor positioning and craft clear value propositions
 </li>
 <li>
 Support product launches including strategy, timelines, and execution planning
 </li>
 <li>
 Create and manage launch effectiveness surveys and analyze results
 </li>
 <li>
 Develop marketing and sales enablement kits using modern AI marketing tools
 </li>
 <li>
 Assist in localized marketing campaigns and regional storytelling initiatives
 </li>
 <li>
 Support creation of A+, E+, and rich media content for global e-commerce syndication
 </li>
 <li>
 Draft video storyboards and collaborate with creative agencies on promotional content
 </li>
 <li>
 Help shape digital journeys including landing pages and product selection experiences
 </li>
 <li>
 Create marketing content for AI Data Center White Space and DCIM solutions
 </li>
 </ul>
 
 What You Bring
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Media Studies, or related field
 </li>
 <li>
 4+ years of experience in B2B and B2C marketing or related roles
 </li>
 <li>
 Experience translating technical product information into compelling marketing content
 </li>
 <li>
 Strong background in product launches and lifecycle marketing
 </li>
 <li>
 Familiarity with UX/UI and customer journey tools (Figma, wireframing, prototyping, A/B testing, user surveys)
 </li>
 <li>
 Experience with marketing and analytics tools such as Tableau, Looker Studio, ContentSquare, Aprimo, or similar
 </li>
 <li>
 Proficiency with Adobe Creative Cloud (Photoshop, InDesign, Premiere Pro)
 </li>
 <li>
 Experience using AI content tools such as Canva, Copilot, Anyword, or similar
 </li>
 <li>
 Strong collaboration skills across cross-functional and global teams
 </li>
 </ul>
 
 Why This Role Stands Out
 
 <ul>
 <li>
 High-visibility role supporting global product launches
 </li>
 <li>
 Blend of research, strategy, and creative execution
 </li>
 <li>
 Opportunity to shape messaging for next-generation data center solutions
 </li>
 <li>
 Work with modern AI marketing tools and digital experiences
 </li>
 </ul>
 
 If you enjoy transforming customer insights into impactful marketing and want to influence how innovative technology solutions go to market, we&rsquo;d love to connect.
 
</div>

Market Research Analyst

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 Snoonu&rsquo;s Customer Experience Strategy &amp; Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants. We use data to design better journeys, identify friction points, and scale operational excellence. We work closely with Product, Support, Engineering, and Growth teams to ensure every customer interaction builds trust and loyalty.
 
 
 We&rsquo;re seeking a
 
 Customer Experience Analyst
 
 who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 
 
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Root Cause &amp; Issue Analytics
 
 
 
 <ul>
 <li>
 Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
 </li>
 <li>
 Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
 </li>
 <li>
 Develop frameworks to categorize and quantify the impact of systemic CX issues.
 
 
 </li>
 </ul>
 
 Retention &amp; Churn Analysis
 
 
 
 <ul>
 <li>
 Analyze customer lifecycle data to understand key drop-off points and churn predictors.
 </li>
 <li>
 Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
 </li>
 <li>
 Identify cohorts at risk and provide insights for lifecycle interventions.
 
 
 </li>
 </ul>
 
 Behavioral Segmentation &amp; Journey Mapping
 
 
 
 <ul>
 <li>
 Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
 </li>
 <li>
 Design and run analyses to evaluate the impact of experiments and personalization efforts.
 </li>
 <li>
 Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
 
 
 </li>
 </ul>
 
 Insight Delivery &amp; Stakeholder Influence
 
 
 
 <ul>
 <li>
 Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
 </li>
 <li>
 Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
 </li>
 <li>
 Support the continuous improvement of CX KPIs and feedback loops.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
 </li>
 <li>
 Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
 </li>
 <li>
 Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
 </li>
 <li>
 Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
 </li>
 <li>
 Ability to manipulate and analyze large datasets to find actionable insights.
 </li>
 <li>
 Strong problem-solving skills and a hypothesis-driven approach to analysis.
 </li>
 <li>
 Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
 </li>
 <li>
 A growth mindset and curiosity about customer behavior.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
 </li>
 <li>
 Background in experimentation (A/B testing, test vs. control).
 </li>
 <li>
 Familiarity with customer segmentation, recommender systems, or churn modeling.
 </li>
 <li>
 Not required, but needed for plus
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Experience Analyst

M&T Bank

<div>Overview:
Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&amp;T Bank&rsquo;s retail banking network. This role sits at the intersection of data, strategy, and customer experience &ndash; supporting front-line teams with actionable insights, improving reporting and processes, and ensuring regulatory compliance. You&rsquo;ll be a key player in shaping how we understand our product portfolio, customer profitability, and banker performance across markets.
What You&rsquo;ll Do:<ul><li>
Lead Strategic Reporting &amp; Insights: Own the development and evolution of executive-level dashboards and reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes.</li><li>
Drive Data-Backed Decision Making: Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning.</li><li>
Enhance Processes &amp; Automation: Streamline existing reporting processes, implement automation solutions, and continuously improve operational workflows to increase efficiency and reduce error rates.</li><li>
Support Front-Line Success: Partner with regional and market managers to deliver insights that help bankers understand their goals, performance, and coaching opportunities &ndash; ensuring alignment with regulatory standards and customer service excellence.</li><li>
Lead Cross-Functional Projects: Collaborate with business partners, technology teams, and vendors to implement new systems, resolve issues, and support audits and compliance testing.</li><li>
Be a Strategic Partner: Go beyond order-taking &ndash; engage stakeholders to understand the &ldquo;why&rdquo; behind requests, challenge assumptions, and deliver solutions that drive real business value.</li><li>
Supervisory/Managerial Responsibilities: Serves as a mentor and trusted advisor to junior team members. May provide leadership and direction to support skill development, performance growth, and team collaboration.</li></ul>
Education and Experience Required:
<ul><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>
4+ years of experience in business analytics, reporting, or strategic operations</li></ul>
Education and Experience Preferred:
<ul><li>Proficiency in SQL and understanding of relational databases</li><li>
Strong business acumen and ability to translate data into actionable insights</li><li>
Experience with Tableau or Power BI</li><li>
Experience with Alteryx</li><li>
Proven ability to create executive-level dashboards and tell compelling stories with data</li><li>
Background in customer insights, product performance, and process improvement</li><li>
Experience working with stakeholders across departments and resolving conflicting viewpoints</li><li>
Relationship-building and stakeholder management</li><li>
Strategic problem-solving and curiosity-driven mindset</li><li>
Strong communication and collaboration skills</li><li>
Ability to navigate ambiguity and drive clarity</li></ul>
Working Model &amp; Office Location:
This is a hybrid position requiring four days in-office per week. Eligible candidates must live within commuting distance to 345 Main Street, Buffalo, NY 14203.
Why Join Us?
This is a unique opportunity to be part of a growing team that&rsquo;s shaping the future of retail banking at M&amp;T. You&rsquo;ll work on meaningful projects, collaborate with passionate professionals, and have the autonomy to make a real impact.
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Buffalo, New York, United States of America</div>

Lead Business Analytics & Reporting Analyst (Retail Banking Pricing, Products, Performance & Risk) - Hybrid

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Senior Associate &ndash; CX Analytics provides advanced analytical, technical, and operational support to the Group CX Function at Modon.
 
 
 
 
 
 The role is responsible for managing the
 
 Voice of Customer (VoC) program
 
 across Modon&rsquo;s diverse portfolio&mdash;hospitality, real estate, communities, destinations, events, and experiences&mdash;ensuring accurate feedback capture, high-quality reporting, and data-driven insights that support decision-making at Group and Segment levels.
 
 
 
 
 
 The role also supports the setup, governance, and continuous enhancement of Modon&rsquo;s CX measurement frameworks, dashboards, and analytics tools.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 
 1. VoC Platform Setup &amp; Management
 
 
 <ul>
 <li>
 Configure, maintain, and optimize surveys and workflows within the VoC platform, ensuring proper logic, triggers, conditions, and data routing.
 </li>
 <li>
 Oversee end-to-end VoC platform governance, including user permissions, segment structures, metadata, and dashboard templates.
 </li>
 <li>
 Conduct systematic quality checks to ensure surveys, dashboards, and data flows function accurately and reliably.
 </li>
 <li>
 Manage SMS, WhatsApp, and email gateways for customer surveys and communications, ensuring they run smoothly and work with CX platforms.
 </li>
 </ul>
 
 
 
 
 
 2. Survey Design &amp; Quality Assurance
 
 
 <ul>
 <li>
 Develop clear, concise, and structured surveys (NPS, CSAT, CES, event feedback, post-visit, etc.) aligned with Modon&rsquo;s CX framework.
 </li>
 <li>
 Review and quality-check Arabic and English survey versions to ensure linguistic accuracy, clarity, and cultural relevance (elevated from &ldquo;translate the survey&rdquo;).
 </li>
 <li>
 Perform survey testing (UAT) and monitor live surveys to ensure error-free execution.
 </li>
 </ul>
 
 
 
 
 
 3. CX Data Analysis &amp; Insights
 
 
 <ul>
 <li>
 Collect, analyze, and interpret CX data from multiple channels including surveys, digital interactions, reviews, and operational feeds.
 </li>
 <li>
 Produce segment-level and enterprise-level dashboards and insights, using charts, trend lines, and breakdowns suitable for leadership and operational teams.
 </li>
 <li>
 Conduct sentiment analysis and thematic analysis using VoC platform tools to identify issues, drivers, and opportunities.
 </li>
 <li>
 Translate data into clear, actionable insights and recommendations that support experience improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 4. Reporting &amp; Presentation
 
 
 <ul>
 <li>
 Prepare monthly and quarterly CX performance reports, ensuring accuracy, clarity, and alignment with leadership expectations.
 </li>
 <li>
 Tailor reporting outputs to different audiences&mdash;detailed analytics for working teams and executive summaries for senior management.
 </li>
 <li>
 Support Group CX with ad-hoc deep-dive analyses, insights requests, and performance reviews.
 </li>
 <li>
 Verify VoC scores from entities using an alternate VoC platform
 </li>
 </ul>
 
 
 
 
 
 5. Collaboration &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Work closely with Segment CX Leads to ensure surveys are correctly designed, launched, and interpreted.
 </li>
 <li>
 Provide ongoing support and guidance to segment teams on CX measurement, dashboards, and insights.
 </li>
 <li>
 Collaborate with Digital, IT, Operations, and Marketing teams to ensure data accuracy, system integrations, and end-to-end customer experience alignment.
 </li>
 </ul>
 
 
 
 
 
 6. Continuous Improvement
 
 
 <ul>
 <li>
 Continuously refine survey logic, dashboards, and reporting for clarity, reliability, and better decision-making.
 </li>
 <li>
 Support the evaluation and rollout of new VoC features, modules, and technologies.
 </li>
 <li>
 Ensure CX insights are connected to improvement plans and track progress against key CX KPIs.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Analytics, Marketing, Data Science, Statistics, Information Systems, Business Administration, or a related field.
 </li>
 <li>
 Certificates in analytics, customer experience, or VoC platforms are a plus. (or equivalent experience)
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 5&ndash;8 years&rsquo; experience in Customer Experience, VoC programs, analytics, insights, or related roles.
 </li>
 <li>
 Experience working with VoC or survey platforms (e.g., Qualtrics, Medallia, Xebo, QuestionPro, etc.).
 </li>
 <li>
 Proven experience developing surveys, managing feedback programs, and conducting QC.
 </li>
 <li>
 Demonstrated ability to analyze data, build dashboards, and present insights clearly.
 </li>
 <li>
 Experience in hospitality, real estate, destinations, or multi-asset environments is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Competencies:
 
 
 
 <ul>
 <li>
 Advanced analytical skills and data literacy, with strong attention to detail.
 </li>
 <li>
 Solid understanding of customer experience principles and metrics (NPS, CSAT, CES, etc.).
 </li>
 <li>
 High proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
 </li>
 <li>
 Excellent communication and presentation skills; able to translate data into actionable insights.
 </li>
 <li>
 Strong problem-solving, collaboration, and business acumen.
 </li>
 <li>
 Continuous improvement mindset and ability to adapt in a dynamic environment.
 </li>
 </ul>
</div>

Senior Associate - CX Analytics

Global Payments

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<h2 class="jobSectionHeader">At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Please note, we are not accepting candidates on H1B or OPT status</h2><h2 class="jobSectionHeader">
Summary of This Role</h2>
We&rsquo;re elevating how Customer Experience comes to life across Global Payments, and this role is central to that mission. As a CX Reporting &amp; Insights Associate, you will be the storyteller behind our customer feedback&mdash;transforming raw survey data, operational signals, and behavioral insights into clear, compelling narratives. You&rsquo;ll work hands‑on in Qualtrics to build dashboards, analyze patterns, and surface insights that help leaders across the organization understand what our customers truly experience. If you love shaping data into stories, creating clarity from complexity, and influencing real business decisions, this role gives you a high‑visibility platform to make an impact.
Reports to: Senior Manager, CX Data &amp; Insights
Location: Hybrid role, requiring 3 days in office at any Global Payments / World Pay locations in the U.S.<h2 class="jobSectionHeader">
What Part Will You Play?</h2><ul><li>
Build impactful Qualtrics dashboards that visualize customer sentiment, trends, and operational insights across a large portfolio.</li><li>
Analyze Experience (X) data and Operational (O) data to uncover emerging patterns, risks, and opportunities.</li><li>
Transform complex datasets into compelling narratives that drive business decisions and customer‑focused actions.</li><li>
Partner with the CX team, operations teams, and business stakeholders to ensure insights are clear and actionable.</li><li>
Maintain and enhance reporting structures across dozens of dashboards accessed across the organization.</li><li>
Support new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expands.</li></ul><h2 class="jobSectionHeader">
What Are We Looking For in This Role?</h2><ul><li>
A curious problem‑solver excited to discover insights hidden in data.</li><li>
A visual storyteller who can simplify complex information for non‑technical audiences.</li><li>
Tech‑savvy and confident working in Qualtrics dashboards, Excel/Sheets, and data tools.</li><li>
Organized, detail‑driven, and energized by fast‑moving work.</li><li>
A collaborative team player who enjoys cross‑functional partnership.</li><li>
Able to translate customer signals into clear business implications and practical actions.</li><li>
Comfortable partnering with BI or data teams, with familiarity in foundational data modeling concepts.</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
1&ndash;3 years of experience in analytics, insights, CX, or a related field.</li><li>
Hands‑on experience designing, building, and maintaining Qualtrics dashboards. Or in similar software like XM Discover or Medallia.</li><li>
Strong Excel/Sheets skills, including data cleaning and visualization.</li><li>
Ability to present data clearly and visually to diverse audiences.</li><li>
Familiarity with CX metrics such as NPS, CSAT, and CES.</li><li>
Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.</li><li>
Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.</li><li>
High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.</li><li>
Bachelor&rsquo;s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.</li><li>
Experience designing or enhancing visualization dashboards (Qualtrics, Tableau, Power BI, Looker, Medallia etc.) with a focus on usability, clarity, and stakeholder impact.</li><li>
Ability to structure dashboard pages and visualization layouts to make complex customer and operational data easy to interpret.</li><li>
Familiarity with best practices for visual storytelling, metric selection, and designing reports that guide business decision‑making.</li><li>
Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.</li><li>
Comfortable partnering with BI or data teams; familiarity with basic data manipulation.</li></ul>
$45,000 - $55,000 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

CX Reporting & Insights Associate

Inspire Brands

<div><div>The purpose of this position is to empower data-driven strategic decision making by turning large data into actionable insights. Partnering with our data, product, and marketing functions, this role will manage the analysis and vision for our multi-million-dollar loyalty / personalized customer marketing efforts. This position will build and manage the ability to target our guests with personalized communications and offers and to analyze the performance of those offers. They will also be responsible for a more holistic view of loyalty program performance and the analysis of broader offer initiatives. This role is integral in driving forward our investment in a proprietary personalization function to improve both the infrastructure and individual audience targeting over 200 million consumers and households containing thousands of customer attributes. The position will leverage our industry leading platforms to influence marketing strategy based on advanced analytics and insights.<ul><li>This position is required onsite 4 days per week, typically Monday through Thursday</li></ul></div><div> 
RESPONSIBILITIES</div><div><ul><li> Customer Lifecycle Reporting and Analysis &ndash; manage the automated customer reporting platform and perform ad hoc analysis on a suite of KPI&rsquo;s, including customer lifecycle (New, Reactivated, Retained, Churn) and strength of customer (Recency, Frequency, Monetary, Clumpiness) segmentation methodologies</li></ul></div><div><ul><li>Loyalty Data Analysis &ndash; analyze loyalty and offer data to optimize and measure digital business performance across a variety of standard business reports and ad-hoc requests regarding specific loyalty or offer behavior</li></ul></div><div><ul><li> Analyze customer-level data to understand customer behavior and trends to provide strategic recommendations on ways to optimize and refine promotional activity</li></ul></div><div> 
EDUCATION QUALIFICATIONS</div><div>
Minimum: 4 yr degree in Analytics, Mathematics, Engineering, Physics, Quantitative Economics or other relevant discipline required</div><div> 
EXPERIENCE QUALIFICATIONS</div><div><ul><li> 2+ years of data analysis experience using SQL, R, python, and / or other advanced statistical techniques</li></ul></div><div><ul><li> 2+ years of reporting and dashboarding experience using Tableau, Power BI, and / or other visualization software</li></ul></div><div><ul><li> 1+ years of experience with marketing analytics and/or customer analytics (loyalty and lifecycle concepts). Experience working with marketing analytics and/or customer analytics in hospitality, travel, retail, or consulting environments</li></ul></div><div> 
REQUIRED KNOWLEDGE, SKILLS or ABILITIES</div><div><ul><li>Conscientious about meeting project deadlines</li></ul></div><div><ul><li>Excellent oral and written communication skills</li></ul></div><div><ul><li>Personal integrity, humility, an appreciation for the power of true teamwork, and a sense of humor</li></ul></div><div><ul><li>Passion for the restaurant industry and desire to train in our restaurants to learn operations. A strong desire to help shape the future at Inspire Brands</li></ul></div><div><ul><li>Self-starter personality who can operate with minimal supervision</li></ul></div><div><ul><li>Ability to travel up to 5% of the time</li></ul></div><div> 
Preferred:</div><div><ul><li>Experience with Snowflake database syntax and best practices</li></ul></div><div><ul><li>Advanced SQL / Excel skills</li></ul></div><div><ul><li>Experience creating and maintaining routines and tasks to manipulate raw data to support automated dashboarding in Tableau/PowerBI or other business intelligence software</li></ul></div><div><ul><li>Experience working with test &amp; control group design to measure campaign effectiveness with statistical significance</li></ul></div><div><ul><li>Experience working with multi-channel campaign engagement or marketing data sets</li></ul></div> 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby&rsquo;s, Baskin-Robbins, Buffalo Wild Wings, Dunkin&rsquo;, Jimmy John&rsquo;s, and SONIC restaurants worldwide. 
 
We&rsquo;re made up of some of the world&rsquo;s most iconic restaurant brands, but we&rsquo;re much more than just a restaurant company. We&rsquo;re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple&mdash;it&rsquo;s an experience. At Inspire, that&rsquo;s our purpose: to ignite and nourish flavorful experiences.</div>

Customer Analytics Analyst

MESCO MARINE SERVICES

We are a marine services company looking for a Senior Financial Analyst with strong expertise in cost analysis, profitability, and business decision support.This is not a traditional accounting role &mdash; we are looking for someone who can turn data into strategic insights.1- Key Responsibilities<ul><li>Analyze profitability per operation / project / vessel</li><li>Prepare weekly reports including:</li><li>Profitability analysis</li><li>Customer analysis</li><li>Cost analysis</li><li>Cash flow &amp; receivables</li><li>Monitor payments and perform cost allocation</li><li>Analyze cost variances (Actual vs Expected)</li><li>Identify loss-making operations and non-profitable clients</li><li>Provide strategic recommendations to management</li><li>Conduct feasibility studies</li><li>Build and maintain dashboards using Power BI</li></ul>2- Requirements<ul><li>Strong financial analysis and business understanding</li><li>Advanced Excel skills</li><li>Strong data analysis &amp; insights capability</li><li>Experience in Costing &amp; Project Analysis</li><li>Experience with ERP systems</li></ul>3- Systems (Required)<ul><li>Experience working with ERP systems (preferably Tally or PACT)</li><li>Strong experience in extracting and analyzing data from ERP systems</li></ul>4- Qualifications<ul><li>Bachelor&rsquo;s degree in Commerce or equivalent</li><li>CFA (Chartered Financial Analyst)</li><li>CMA (Certified Management Accountant)</li></ul>5- Additional Certifications<ul><li>Data Analysis Certification</li></ul>6- Preferred<ul><li>Strong Power BI experience</li><li>Minimum 10 years experience in financial analysis</li><li>Background in marine services / logistics / project-based companies</li></ul>7- ImportantWe are looking for a business-focused financial analyst, not a traditional accountant.You must be able to:<ul><li>Deeply understand numbers</li><li>Identify problems before they happen</li><li>Provide actionable insights and recommendations</li></ul>8- Work Environment<ul><li>Full Remote</li><li>Direct reporting to management</li><li>Strategic role with decision-making impact</li></ul>Pay: E&pound;80,000.00 - E&pound;100,000.00 per monthWork Location: Remote

Senior Financial Analyst – Cost & Profitability (Marine / Logistics)

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