customer insights analyst

MVP Health Care

<div><h1 class="jobSectionHeader">Join Us in Shaping the Future of Health Care
</h1>At MVP Health Care, we&rsquo;re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference&mdash;every interaction, every day. We&rsquo;ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
<h1 class="jobSectionHeader">What&rsquo;s in it for you:
</h1><ul><li>Growth opportunities to uplevel your career
</li><li>A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
</li><li>Competitive compensation and comprehensive benefits focused on well-being
</li><li>An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District , one of the Best Companies to Work For in New York , and an Inclusive Workplace .
</li></ul>You&rsquo;ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.
About the Opportunity
In this role, you will join our Customer Insights team with additional responsibilities to the Underwriting team. Your primary activities will include analyzing claims data to identify trends, patterns, and insights that inform business strategy, as well as assisting with rate development and other operational duties. This is an excellent opportunity for a data-driven professional who enjoys a varied workload.
What You&rsquo;ll Do
<ul><li>Analyze claims data from various sources to identify trends and patterns
</li><li>Develop and implement data analysis techniques to gain insights into the health and behaviors of client populations
</li><li>Create reports and presentations to communicate findings to stakeholders
</li><li>Collaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiatives
</li><li>Conduct ad hoc analysis as needed to support client needs
</li><li>Configure and maintain automated file feeds to outside entities
</li><li>Determine rates for new and existing accounts based upon census, claims and other group information available
</li><li>Work cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscape
</li><li>Follow process outlined by team to ensure product and rating process and guidelines are followed
</li><li>Identify systems issues and works with system staff and management through to resolution
</li><li>Perform testing for annual formula updates and/or as needed for system upgrades and changes
</li><li>Respond to questions from sales and account management staff for brokers and RFPs in a complete and informative manner
</li><li>Perform other duties as assigned by management
</li></ul>Skills and Experience
<ul><li>Education, Licensures, &amp; Certifications
<ul><li>Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related field
</li></ul></li><li>Required Job Skills
<ul><li>Strong analytical skills (SQL a plus) and business-minded
</li><li>Experience with data visualization tools (e.g., Tableau, PowerBI, Excel)
</li><li>Strong communication skills, both written and verbal
</li><li>Ability to work independently and collaboratively in a team environment
</li><li>Strong attention to detail and ability to manage multiple projects simultaneously
</li><li>Strong time management skills, attention to deadlines
</li><li>Ability to apply data governance to report requests based on business rules for specific clients
</li><li>Familiarity with health care industry a plus
</li></ul></li></ul>Worksite Designation
<ul><li>Hybrid - three days a week in office
</li></ul>Pay Transparency 
 
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
 
 
We do not request current or historical salary information from candidates.
$69,383.00-$92,279.00
MVP's Inclusion Statement 
 
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
 
 
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. 
 
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com .</div>

Customer Insights Analyst

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Our Corporate and Customer Research Team delivers strategic insights by analysing customer attitudes and behaviours through surveys, interviews, focus groups, and data analysis.
The Market Research Analyst will contribute to and manage research projects, developing actionable insights and recommendations. This role leverages technologies like SPSS, Power BI, and generative AI to support data collection and analysis, with opportunities to further develop technical and analytical skills. The Analyst will synthesise findings, prepare reports, and present recommendations to Senior Management, while ensuring value from external suppliers and supporting continuous improvement in research practices.
In this role, you will:
<ul><li>Have a full understanding of the business unit's needs, be the central point of contact for all their research needs.
</li><li>Identify, prioritise and develop research projects to support the end user department, link findings from various sources to enrich the data and present actionable recommendations to all levels within the business unit.
</li><li>Develop the annual research budget and plan. Set, monitor, and develop key performance indicators.
</li><li>Manage, prioritise, and implement research requirements of the business units to ensure that pressing research issues are investigated and analysed and that findings and proposed recommendations are presented to Senior Management for their immediate consideration and action.
</li><li>Manage the costs on each project to ensure they are within the annual budget. Monitor and check the distribution and scheduling of surveys to ensure that respondents are not targeted more than once on the same day.
</li><li>Manage and develop projects for allocated departments across the Emirates Group and provide effective and valuable feedback in a timely and accurate manner to the Senior Management with an aim of highlighting issues and proposing solutions.
</li><li>Fully explore the data to provide new insights by customer segment, to aid the business in providing more focused and targeted services to meet consumer needs.
</li><li>Ensure that third party suppliers deliver projects on time and in a cost-effective manner and develop existing contacts to establish new research projects.
</li><li>Create and monitor a comprehensive database on customer and competitor profile
</li><li>Co-ordinate with external research consultants and provide information which will be utilised to enhance surveys conducted and summarise/distribute results to provide Senior Management with feedback that needs to be reviewed and implemented in a timely and accurate manner.
</li><li>Manage outside suppliers who will be used for running studies and surveys to ensure timely and accurate delivery of services.
</li><li>Play an active role in the preparation of the annual budget and tracking expenditure on an on-going basis.
</li><li>Liaise and co-ordinate with local educational institutions to bringing together part-time manpower and train them in conducting face-to-face interviews and delegate administration tasks (i.e., packing, sorting, data capture etc.) and be responsible for the supervision of these part-time staff.
</li><li>The job holder along with Senior Manager Market Research, will develop and maintain Research links with established airline bodies aircraft manufacturers, airlines to ensure maximum benefit in furthering our corporate research capabilities.
</li><li>Represent the Group in activities within the research and travel industries (Market Research Society, ESOMAR, IATA) to ensure we remain at the forefront of developments in these fields.
</li>Liaise with external research consultants and gain information in order to keep abreast with new research techniques and software applications that will benefit the Emirates Group. 
<li>
</li></ul> 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Qualifications: Degree or Honours (12+3 or equivalent) in a Business Discipline or a Post-Graduate Degree in a similar field would be preferable.
</li><li>Experience: 5+ years experience in Commercial/Sales/Research/Analysis
</li></ul>Knowledge/Skills:
<ul><li>Experience in market research experience out of which 3 years in a supervisory position, managing staff and suppliers, preferably with an airline or travel related industry.
</li><li>Market Research techniques, good knowledge of MS packages such as MS Excel, MS Access and an understanding of statistical software such as Statistical Product and Service Solutions (SPSS).
</li><li>Should have knowledge and interest in human behaviour.
</li><li>The jobholder must possess strong communication skills: the ability to prepare written reports and present findings and recommendations to senior management.
</li><li>Proven ability to work independently and within a team. Should also possess good negotiating abilities to deal with external suppliers.
</li></ul>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team! 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Marketing Research Analyst

Jeeny

<div>About Jeeny:
Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all. 
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan. 
We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi. 
 
Job Brief 
The CX Insights &amp; Strategy Analyst supports the Customer Experience and Customer Support teams by turning customer and service data into clear insights that help improve customer journeys, service quality, and operational performance. This role is ideal for someone who is interested in customer behavior, analytics, and understanding how data influences strategy and decision-making. 
The analyst will work closely with Customer Support, Operations, and Product teams to prepare reports, track key CX/CS metrics, identify trends and recurring issues, and highlight opportunities for improvement. Over time, the role will grow from reporting and analysis into contributing strategic recommendations that improve customer satisfaction and efficiency. 
This role offers strong exposure to CX strategy, analytics, and cross-functional collaboration in a fast-paced, tech-driven environment. 
 
Duties and Responsibilities:<ul><li>
Own customer support and experience problems end-to-end: from defining the problem, analyzing data, recommending actions, and tracking post-implementation impact</li><li>
Translate ambiguous or messy business questions into structured, analytical problem statements</li><li>
Build and maintain complex analysis using SQL and Excel/Google Sheets</li><li>
Measure ROI and impact of CX initiatives including product changes, operational improvements, and policy updates</li><li>
Identify opportunities to improve efficiency, reduce cost, and enhance customer experience quality</li><li>
Partner closely with cross-functional teams including CS, Product, Growth, BI, and Tech to align insights with business goals</li><li>
Turn data and insights into clear, actionable recommendations&mdash;not just dashboards or numbers</li><li>
Proactively trends, risks, and improvement opportunities across the customer journey</li></ul> 

Requirements 
<ul><li>
At least 1 - 2 years of experience in operations/analytics or any similar field</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Analytics, Business or a related field</li><li>
Intermediate or advanced SQL and excel/google sheets skills</li><li>
Strong problem-solving and analytical mindset</li><li>
Solid business acumen with an understanding of how impact, ROI, and trade-offs drive decision-making</li><li>
Ability to think in terms of outcomes, not just metrics</li><li>
Strong stakeholder management skills:</li><li>
Asks the right questions to clarify business needs</li><li>
Communicates insights clearly and simply to non-technical audiences</li><li>
Pushes back respectfully using data and logic</li><li>
Structured, logical, and hypothesis-driven thinking</li><li>
Curious, proactive, and ownership-oriented attitude</li></ul> 

Benefits 
What we offer:<ul><li>
Market Competitive Salary
 
Hit the ground running with a salary that reflects your worth in today&rsquo;s market.</li><li>
Learn &amp; Grow
 
Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.</li><li>
International Exposure
 
Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one.</li><li>
Health Insurance
 
Full health coverage so you can focus on your goals with peace of mind.</li><li>
OPD Coverage
 
Outpatient visits? We&rsquo;ve got that covered for you.</li><li>
End of Service Benefit
 
Loyalty pays off, long-term service comes with financial rewards.</li><li>
Dollar Adjustment Allowance
 
With our dollar adjustment allowance, you can stay ahead of inflation. You&rsquo;re protected against currency fluctuations, so your compensation stays consistent and fair.</li><li>
Internet Allowance
 
Work, stream, and stay in the loop with monthly internet support, whether you&rsquo;re learning, working, or just vibing.</li><li>
Fuel Allowance 
Fuel your daily grind with a monthly fuel allowance.</li><li>
Learning &amp; Development Allowance
 
Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer.</li></ul> 
Company Culture
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

CX Insights & Strategy Analyst

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We&rsquo;re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 
 
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 Root Cause &amp; Issue Analytics
 
 
 <ul>
 <li>
 Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
 </li>
 <li>
 Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
 </li>
 <li>
 Develop frameworks to categorize and quantify the impact of systemic CX issues.
 
 
 </li>
 </ul>
 Retention &amp; Churn Analysis
 
 
 <ul>
 <li>
 Analyze customer lifecycle data to understand key drop-off points and churn predictors.
 </li>
 <li>
 Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
 </li>
 <li>
 Identify cohorts at risk and provide insights for lifecycle interventions.
 
 
 </li>
 </ul>
 Behavioral Segmentation &amp; Journey Mapping
 
 
 <ul>
 <li>
 Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
 </li>
 <li>
 Design and run analyses to evaluate the impact of experiments and personalization efforts.
 </li>
 <li>
 Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
 
 
 </li>
 </ul>
 Insight Delivery &amp; Stakeholder Influence
 
 
 <ul>
 <li>
 Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
 </li>
 <li>
 Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
 </li>
 <li>
 Support the continuous improvement of CX KPIs and feedback loops.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
 </li>
 <li>
 Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
 </li>
 <li>
 Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
 </li>
 <li>
 Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
 </li>
 <li>
 Ability to manipulate and analyze large datasets to find actionable insights.
 </li>
 <li>
 Strong problem-solving skills and a hypothesis-driven approach to analysis.
 </li>
 <li>
 Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
 </li>
 <li>
 A growth mindset and curiosity about customer behavior.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
 </li>
 <li>
 Background in experimentation (A/B testing, test vs. control).
 </li>
 <li>
 Familiarity with customer segmentation, recommender systems, or churn modeling.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Experience Analyst

Nordstrom

<div>The Customer Insights &amp; Analytics team strives to make Nordstrom the best data-driven fashion retailer among competitors, who wins by rigorous and thoughtful application of data science to unlock value for the enterprise. We focus on three business outcomes: more customers, happier customers, and more engaged customers
The Data Analyst 3 &ndash; Merchandising Customer Insights will be a key contributor on a squad of highly skilled data analysts focused on harmonizing customer insights through the lens of our product offer, supporting operational decision-making by category and division merchandising leaders. This individual will help grow and scale a new insights domain with focus areas that include competitive pricing and promotions, category and brand insights, and supporting category planning.
Success in this role comes from being an effective partner to merch leaders, storytelling for internal decision-making and to Nordstrom's brand partners, and the ability to create connective tissue between the Nordstrom Merchandising Group (including Nordstrom Product Group), Digital Merchandising, and Marketing. They must have a high degree of curiosity about the business, the skills to discover impactful insights from data, and the ability to communicate those insights in a way that builds confidence and drives business value. This individual should have working knowledge of the business and ability to partner with operational leadership in helping customers feel good and look their best across our four boxes: Nordstrom Stores, Nordstrom.com, Rack Stores, and NordstromRack.com.
A Day in the Life&hellip;<ul><li>
Partner with key stakeholders to define success and develop measurement frameworks</li><li>
Dive deep into complex business problems and provide insights on merch performance through hypothesis testing</li><li>
Responsible for delivering a suite of analytical products include analyses, dashboards, insights, and recommendations.</li><li>
Present the results to the stakeholders up to executive level and guide them to make the best use of analytics in their domain.</li><li>
Own the definition and implementation of new metrics.</li><li>
Find opportunities to use data to develop new strategies and improve overall performance.</li><li>
Deliver high quality solutions and recommendations to a variety of problems both independently and through the collaboration with team members and business partners to</li><li>
Bring data to life through storytelling in a clear and meaningful way to audiences with mixed levels of technical expertise.</li><li>
Reconcile divergent demands from multiple stakeholders in a fast-paced work environment.</li><li>
Mentor more junior team members on analytics, storytelling and communication best practices.</li><li>
Influence and support the Center of Excellence standards and best practices of analytics.</li><li>
Use advanced analytical and statistical practices to create thorough and actionable insights.</li></ul>
You own this if...<ul><li>
Bachelor's Degree in a quantitative field (or equivalent experience)</li><li>
5+ years of professional experience analyzing complex data, drawing conclusions, and making recommendations.</li><li>
3+ years of experience in extracting &amp; manipulating large data sets from various relational databases using SQL (BigQuery preferred).</li><li>
Strong problem solving skills - Is able to complete ambiguous projects independently &amp; plan out the priority order of tasks; find the right resources to complete the tasks and make smart decisions regarding trade-offs.</li><li>
Strong coding skills in at least one statistical or programming language (R or Python preferred) to import, summarize, and analyze data.</li><li>
Experience with statistical and machine learning algorithms (e.g. regression, classification and/or clustering). Proficiency with graphics/visualization software (e.g. Shiny, ggplot, matplotlib, Tableau).</li><li>
Ability to be flexible and work in a fast-paced and dynamic organization</li><li>
Clear and effective written and verbal communication and strong interpersonal skills</li></ul>
We&rsquo;ve got you covered&hellip;
Our employees are our most important asset and that&rsquo;s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:<ul><li>
Medical/Vision, Dental, Retirement and Paid Time Away</li><li>
Life Insurance and Disability</li><li>
Merchandise Discount and EAP Resources</li></ul>
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It&rsquo;s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ&rsquo;s for relevant information and guidelines.
&copy; 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$102,500.00 - $170,500.00 Annual
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf</div>

Data Analyst 3, Merchandising Customer Insights (Hybrid, Seattle)

Kaseya

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div>
<h2 class="jobSectionHeader">
Role Summary</h2>

The Senior Strategic Analyst, Customer Experience &amp; Voice of the Customer, will play a pivotal role in shaping how Kaseya listens to, understands, and acts on customer feedback across the customer lifecycle. This role blends analytical rigor, CX strategy, and executive‑level storytelling to turn customer signals into actionable insights that improve customer outcomes and drive business decisions.

The ideal candidate is data‑driven, comfortable operating independently, and skilled at synthesizing qualitative and quantitative customer feedback into clear, leadership‑ready recommendations. This role will work closely with Customer Experience, Customer Success, Support, Product, and executive stakeholders to mature Kaseya's VoC program and embed customer insights into decision‑making.

<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Lead Voice of the Customer (VoC) analytics and strategic initiatives, synthesizing feedback from surveys, customer interactions, and operational data to inform leadership decisions</li>
<li>Develop and maintain CX KPI frameworks (e.g., NPS, CSAT, CES, sentiment, driver analysis) and connect them to customer lifecycle and business outcomes</li>
<li>Build executive‑ready narratives and presentations that translate customer feedback into clear themes, insights, and prioritized actions for SVP and C‑level audiences</li>
<li>Partner cross‑functionally with Customer Experience, Product, Support, Customer Success, Finance, and Sales Ops to align on customer insights and improvement initiatives</li>
<li>Own portions of the CX operating rhythm, including VoC readouts, QBR inputs, executive reviews, and governance forums</li>
<li>Support CX program transformation efforts, including VoC maturity, closed‑loop feedback processes, and rollout of new listening mechanisms</li>
<li>Drive root‑cause and driver analysis to understand what is influencing customer satisfaction, loyalty, retention, and expansion</li>
<li>Maintain a strong understanding of the end‑to‑end customer journey, segmentation, personas, and key moments that matter</li>
</ul><h2 class="jobSectionHeader">Required Skills &amp; Experience</h2>
<ul><li>5+ years of experience in Strategy, Analytics, Operations, CX, Consulting, or a related field</li>
<li>Strong executive communication and storytelling skills; ability to simplify complex customer data into clear insights and recommendations</li>
<li>Experience working with customer feedback and CX metrics (e.g., NPS, CSAT, CES, surveys, sentiment analysis)</li>
<li>Proficiency with BI tools (Power BI, Sigma, Tableau, or similar)</li>
<li>Strong Excel or Google Sheets modeling skills for analysis and synthesis</li>
<li>Strong PowerPoint skills with experience building full executive‑level decks</li>
<li>Experience in SaaS, subscription businesses, or customer‑centric operating models</li>
<li>Ability to work autonomously, manage multiple workstreams, and prioritize in a fast‑paced environment</li>
</ul><h2 class="jobSectionHeader">Success Metrics</h2>

Quality &amp; Timeliness of Deliverables 
Delivers accurate, leadership‑ready CX and VoC analyses, models, and presentations on time with minimal revision cycles required

Influence on CX &amp; Business Decisions 
Produces customer insights that directly shape CX, Product, Support, or CS decisions &mdash; reflected by adoption of recommendations and recurring inclusion in leadership forums

VoC Program Impact &amp; Maturity 
Strengthens Kaseya's VoC program by improving insight clarity, actionability, and follow‑through, resulting in clearer ownership and measurable improvements to customer experience

Stakeholder Satisfaction &amp; Cross‑Functional Partnership 
Earns strong feedback from CX, Product, Support, CS, and executive stakeholders for responsiveness, clarity, and effectiveness

Process &amp; Insight Improvements 
Drives measurable improvements in CX reporting, feedback synthesis, and insight workflows &mdash; reducing manual effort and increasing speed‑to‑insight through standardization and better tooling
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Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Sr. Strategic Customer Success Analyst

NextEra Energy

<div>Requisition ID: 93621 
At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today. 
Position Specific Description
The Principal Customer Experience Business Analyst will be responsible for designing, measuring, and continuously improving the end‑to‑end customer experience across all customer touchpoints. This role combines customer insights, service quality, and process improvement to reduce complaints, increase satisfaction, and drive loyalty. 
This role will work cross-functionally to understand the voice of the customer, improve processes that cause friction, and ensure that frontline teams deliver consistent, high‑quality experiences aligned with our brand and regulatory requirements. 
Customer Experience Strategy &amp; Leadership<ul><li>
Translate company goals into clear CX and quality objectives, metrics, and action plans.</li><li>
Serve as a champion for the customer in cross‑functional discussions and decision‑making.</li><li>
Identify and prioritize high‑impact initiatives that will improve satisfaction, loyalty, and reduce complaints.</li></ul> 
Service Quality &amp; Process Improvement<ul><li>
Define and maintain quality standards for customer interactions (calls, chat, email, digital, field, etc.).</li><li>
Lead or support continuous improvement efforts to remove defects and reduce effort for customers.</li><li>
Work with operations, product, billing, and technology teams to implement improvements that drive measurable CX and efficiency gains.</li></ul> 
Metrics, Reporting &amp; Analysis<ul><li>
Collect and analyze customer feedback from surveys, reviews, complaints, and social media.</li><li>
Track and report on key customer experience metrics (NPS, CSAT, churn rates) to measure customer satisfaction.</li><li>
Identify trends, pain points, opportunities, and actionable insights to improve customer satisfaction and loyalty.</li></ul> 
Customer Journey Design &amp; Experience Optimization<ul><li>
Map key customer journeys (e.g., onboarding, billing, service changes, outages/issues, renewals) to identify friction and improvement opportunities.</li><li>
Translate customer insights into business requirements.</li><li>
Partner with Product, Marketing, Operations, and Digital teams to design and test improved experiences, including self‑service options.</li><li>
Ensure that changes in products, pricing, and policies are reflected in clear customer communications and frontline guidance.</li><li>
Manage implementation of customer experience initiatives and test new improvements.</li></ul> 
Reporting &amp; Recommendations<ul><li>
Present findings and recommendations to leadership.</li><li>
Build business cases for customer experience investments based on ROI analysis.</li><li>
Monitor the impact of implemented changes.</li></ul> 
Key Skills:
Strong analytical abilities, proficiency with CX analytic tools, data visualization, communication skills, empathy for customers, and understanding of business operations. 
Desired Skills:<ul><li>
Project management</li><li>
Customer journey mapping</li><li>
User experience design and improvement</li><li>
Developing and enhancing customer-facing content (e.g. onboarding materials such as welcome letters)</li><li>
Implementing process improvement initiatives that reduce or eliminate pain points for customers</li></ul><div><div><div><h2 class="jobSectionHeader">
Job Overview</h2></div><div>
Employees in this role are the recognized experts within the organization and area of focus. Employees in this job provide expertise and strategic focus needed to conduct complex operational analyses that support informed decision making within the business unit.
</div></div><div><div><h2 class="jobSectionHeader">Job Duties &amp; Responsibilities</h2></div><div><ul><li>
Conducts analyses and prepares reports that provide operational and/or technical support to business operations</li><li>
Conducts quantitative and qualitative research to support small to medium special projects</li><li>
Assists with process design and modification for continuous business improvement</li><li>
Directs, mentors and coaches lower level analysts</li><li>
Performs other job-related duties as assigned</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Required Qualifications</h2></div><div><ul><li>
High School Grad / GED</li><li>
Bachelor's or Equivalent Experience</li><li>
Experience: 7+ years</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2></div><div><ul><li>
Bachelor's Degree</li></ul></div></div></div> 
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more. 
Employee Group: Exempt 
Employee Type: Full Time 
Job Category: Finance, Accounting &amp; Business Analytics 
Organization: Gexa Energy, LP 
Relocation Provided: No 
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. 
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
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Principal Customer Experience Analyst

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