customer insights analyst

Snoonu

<div>
 <strong>
  🚀 Welcome to Your Next Adventure!
  <br/>
  <br/>
 </strong>
 Snoonu&rsquo;s Customer Experience Strategy &amp; Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants. We use data to design better journeys, identify friction points, and scale operational excellence. We work closely with Product, Support, Engineering, and Growth teams to ensure every customer interaction builds trust and loyalty.
 <br/>
 <br/>
 We&rsquo;re seeking a
 <strong>
  Customer Experience Analyst
 </strong>
 who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 <br/>
 <br/>
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  🛠 What You&rsquo;ll Get Your Hands On
  <br/>
  <br/>
 </strong>
 <strong>
  Root Cause &amp; Issue Analytics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
  </li>
  <li>
   Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
  </li>
  <li>
   Develop frameworks to categorize and quantify the impact of systemic CX issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Retention &amp; Churn Analysis
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze customer lifecycle data to understand key drop-off points and churn predictors.
  </li>
  <li>
   Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
  </li>
  <li>
   Identify cohorts at risk and provide insights for lifecycle interventions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioral Segmentation &amp; Journey Mapping
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
  </li>
  <li>
   Design and run analyses to evaluate the impact of experiments and personalization efforts.
  </li>
  <li>
   Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Insight Delivery &amp; Stakeholder Influence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
  </li>
  <li>
   Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
  </li>
  <li>
   Support the continuous improvement of CX KPIs and feedback loops.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧙&zwj;&male;️ The Magic You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
  </li>
  <li>
   Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
  </li>
  <li>
   Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
  </li>
  <li>
   Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
  </li>
  <li>
   Ability to manipulate and analyze large datasets to find actionable insights.
  </li>
  <li>
   Strong problem-solving skills and a hypothesis-driven approach to analysis.
  </li>
  <li>
   Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
  </li>
  <li>
   A growth mindset and curiosity about customer behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ✨ Bonus Points If You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
  </li>
  <li>
   Background in experimentation (A/B testing, test vs. control).
  </li>
  <li>
   Familiarity with customer segmentation, recommender systems, or churn modeling.
  </li>
  <li>
   Not required, but needed for plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inside Snoonu&rsquo;s Universe
  <br/>
  <br/>
 </strong>
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 <br/>
 <br/>
 <strong>
  The Dream We&rsquo;re Chasing
  <br/>
  <br/>
 </strong>
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 <br/>
 <br/>
 <strong>
  The Quest We&rsquo;re On
  <br/>
  <br/>
 </strong>
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 <br/>
 <br/>
 <strong>
  Our Everyday Superpowers
  <br/>
  <br/>
 </strong>
 <strong>
  👥 Be Customer Obsessed
 </strong>
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 <br/>
 <br/>
 <strong>
  💪 Act with Integrity:
 </strong>
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 <br/>
 <br/>
 <strong>
  🧪 Be Curious and Creative:
 </strong>
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 <br/>
 <br/>
 <strong>
  🏅Lead by Example and Take Ownership:
 </strong>
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 <br/>
 <br/>
 <strong>
  🚀 Work Smart and Deliver Results
 </strong>
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 <br/>
 <br/>
 <strong>
  👨&zwj;💼 It's All About People:
 </strong>
 &ldquo;Be a team player; together we are stronger.&rdquo;
 <br/>
 <br/>
 <strong>
  Perks &amp; Worklife Magic At Snoonu
  <br/>
  <br/>
 </strong>
 <strong>
  🌐 Global Vibes
 </strong>
 &ndash; Collaborate with a worldwide crew.
 <br/>
 <br/>
 <strong>
  🧠 Brain Boosters
 </strong>
 &ndash; Learning budgets, access to courses, and tools for your growth.
 <br/>
 <br/>
 🚒
 <strong>
  Builder&rsquo;s Playground
 </strong>
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 <br/>
 <br/>
 🏝️
 <strong>
  Flexible Time Off
 </strong>
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 <br/>
 <br/>
 🛠️
 <strong>
  Agile Everything
 </strong>
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 <br/>
 <br/>
 <strong>
  Great Place to Work&reg; Certified
  <br/>
  <br/>
 </strong>
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 <br/>
 <br/>
 <strong>
  Certified for Excellence
  <br/>
  <br/>
 </strong>
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 <br/>
 <br/>
 <strong>
  Beyond the Code: Giving Back Matters
  <br/>
  <br/>
 </strong>
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 <br/>
 <br/>
 <strong>
  Diversity Isn&rsquo;t Just a Buzzword
  <br/>
  <br/>
 </strong>
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 <br/>
 <br/>
 <strong>
  Let&rsquo;s Build the Future Together
  <br/>
  <br/>
 </strong>
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 <br/>
 <br/>
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>


Customer Experience Analyst

Ferrero

<p></p><div><div><div><div>Sales</div>
<div>Job ID:
<div>75891</div>
</div></div><div><div>Parsippany, NJ, US (Hybrid)</div>
<div><div>Permanent</div></div></div></div></div><div></div>
<br><div><div><div><p>About the Role:</p>
</div><div><p>We have a current opening for a Customer Sales <b>Analyst, Target</b> and are actively reviewing applications.</p>
<p>
As the Customer Sales Analyst &ndash; Target you will serve as a strategic business partner to the Target sales team, delivering data-driven insights, financial analysis, and compelling business storytelling to drive profitable growth. You will be responsible for proactively identifying opportunities, monitoring business performance, and translating data into actionable recommendations that influence customer strategy, joint business planning, and innovation initiatives. To excel in this role, you'll bring a combination of strong analytical capability with commercial acumen and the ability to clearly communicate insights in both internal and customer-facing settings.</p>
<p>
This position is <b>hybrid</b>, and will be based in our North American HQ in Parsippany, NJ.</p>
</div></div><div><div><p>Main Responsibilities:</p>
</div><div><p>Business &amp; Customer Insights</p>
<ul><li>
Mine and synthesize customer and syndicated data (Circana, TCN, POL, etc.) to develop insights and growth recommendations</li><li>
Lead analytics for business reviews, line reviews, innovation sessions, seasonal presentations, JBP and Top-to-Top meetings</li><li>
Analyze seasonal sell-through to provide forward-looking recommendations</li></ul>
<p>
Financial &amp; Trade Performance Management</p>
<ul><li>
Analyze trade spend against volume, revenue, and profitability targets</li><li>
Evaluate promotional effectiveness and ROI</li><li>
Monitor KPIs and maintain Target JBP scorecard aligned to key financial metrics</li><li>
Provide visibility to trade investment, volume delivery, innovation performance, and channel KPIs</li></ul>
<p>
Scorecards &amp; Reporting</p>
<ul><li>
Develop and maintain dynamic scorecards to monitor business performance</li><li>
Create clear, executive-ready presentations that translate analysis into business implications (JBP-True, Channel MBR)</li><li>
Complete ad hoc analysis to support sales leadership decision-making</li></ul>
<p>
Cross-Functional Collaboration</p>
<ul><li>
Actively participate in annual planning and forecast processes</li><li>
Attend customer meetings alongside the Account Manager as needed, contributing analytical perspective and recommendations</li><li>
Partner with Sales, Channel Marketing, Finance, Trade Marketing, Category Management, and Broker teams</li></ul>
</div></div><div><div><p>About You:</p>
</div><div><ul><li>At least 3 years at a CPG company preferred</li><li>
Bachelor&rsquo;s Degree in business, M.B.A. is a plus</li><li>
Knowledge of Circana, TCN, POL</li><li>
Knowledge of SAPTM is a bonus</li><li>
Category management experience is preferred</li><li>
Strong math, analytical, and critical thinking skills</li><li>
Detailed oriented with solid planning and organizational skills</li><li>
Ability to manage multiple projects in a proactive and timely manner</li><li>
Ability to generate positive relationships and foster a team environment</li><li>
Good communication skills, including strong writing and presentation skills</li><li>
Proficiency in the Microsoft Office Suite</li><li>
Ability to travel approximately 10%</li></ul>
<p>
Artificial Intelligence Disclosure<br>
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.</p>
</div></div><div><div><p>Our Benefits &amp; Perks:</p>
</div><div><p>Careers with caring built in - discover our benefits here.</p>
<p>
The base salary range for this position is $89,000.00 - $118,000.00 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.</p>
<p>
In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.</p>
<p>
#FNA</p>
</div></div><div><div><p>About Ferrero:</p>
</div><div><p>Ferrero began its journey in the small town of <b>Alba in Piedmont, Italy, in 1946.</b> Today, it is one of the world&rsquo;s largest sweet-packaged food companies, with many <b>iconic brands</b> sold in countries all over the world. Find out more about Ferrero at ferrero.com.</p>
</div></div><div><div><p>DE&amp;I at Ferrero:</p>
</div><div><p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.<br>
Find out more here.</p>
<p>
Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.</p><p><br>
Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People &amp; Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.</p></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Our Application Process</b></h2><div><div><p>
We&rsquo;re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!</p></div></div><div><div><div><div><div><h5 class="jobSectionHeader"><b>
1. Apply</b></h5><p>
Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests</p></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
2. Assess</b></h5><p>
Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job</p></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
3. Interview</b></h5><p>
If the first interview goes well, you&rsquo;ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization</p></div></div></div></div></div></div><div></div>

Customer Sales Analyst, Target

Miniso

<p>Job Responsibilities</p><ul><li><b>Safety Stock Management:</b> Responsible for verifying and optimizing safety stock standards for all product categories across stores.</li><li><b>Inventory &amp; Display Checks:</b> Audit in-store inventory levels and ensure the visual merchandising/product display is logical and optimized.</li><li><b>Promotion Execution:</b> Inspect the on-site execution of promotional activities to ensure their effectiveness and compliance.</li><li><b>Customer Insights &amp; Category Optimization:</b> Establish store consumer personas and gather user feedback to drive and optimize store category adjustments.</li><li><b>Reporting &amp; Analysis:</b> Consolidate collected data and analytical insights into formal reports with actionable recommendations.</li></ul><p>Job Requirements</p><ul><li><b>Learning Agility &amp; Proactivity:</b> Strong willingness and ability to learn, with high self-motivation and proactivity toward work.</li><li><b>Technical Skills:</b> Proficient in data analysis and presentation tools, specifically <b>MS Excel</b> and <b>PowerPoint</b>.</li><li><b>Language &amp; Communication:</b> Excellent English communication skills (both written and verbal); ability to handle cross-departmental communication independently.</li><li><b>Resilience:</b> Strong ability to work under pressure with a positive and constructive mindset.</li><li><b>Merchandise Knowledge:</b> Prior knowledge or basic understanding of retail merchandise/commodities is preferred.</li><li><b>Mobility:</b> Possession of a personal vehicle (or a valid driver's license) is preferred.</li></ul><p>Pay: AED4,000.00 - AED6,000.00 per month</p><p>Work Location: In person</p>

Store Inspection Specialist

Hermès

<div>
 <strong>
  Job Title: D
 </strong>
 <strong>
  ata analyst
  <br/>
  <br/>
 </strong>
 <strong>
  REPORTS TO: SENIOR RETAIL EXCELLENCE MANAGER
  <br/>
  <br/>
 </strong>
 <strong>
  Location: DUBAI
  <br/>
  <br/>
 </strong>
 <strong>
  Organisation unit: Hermes middle east
  <br/>
  <br/>
 </strong>
 <strong>
  GENERAL MISSION
  <br/>
  <br/>
 </strong>
 Herm&egrave;s is looking for a Data Analyst to strengthen its understanding of both clients and business dynamics across our 6 stores in the Middle East region. The role combines customer‑centric analyses with deep business performance insights to support teams in elevating service, client experience, and retail excellence. By ensuring high data quality and transforming complex information into actionable recommendations, the Data Analyst will help the Maison make informed decisions that advance both customer knowledge and operational performance.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Dashboards creation &amp; maintaining
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and produce dashboards/reports to provide in-depth analysis of business performance and clients&rsquo; behaviour (e.g. client journey, spending patterns)
  </li>
  <li>
   Collaborate with Group and Europe Data Analytics Team to enrich the current dashboards with more insights
  </li>
  <li>
   Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.
  </li>
  <li>
   Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CUSTOMER DATA QUALITY
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Improve the customer database quality and animate the retail teams to share best practices in Customer data capture
  </li>
  <li>
   Ensure regular monitoring of the customer database by developing dedicated analyses and Reports
  </li>
  <li>
   Support and deploy Group projects locally, adapting to specific market needs
  </li>
  <li>
   Develop assets to train sales teams on customer data management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be responsible of customer knowledge for the subsidiary by sharing retail and customer orientated insights
  </li>
  <li>
   Analyse customer patterns and retail performances to support strategic decisions
  </li>
  <li>
   Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges
  </li>
  <li>
   Support customer targeting initiatives with CRM analyses and provide detailed customer profile analyses
  </li>
  <li>
   Accompany group analytics initiatives, such as customer segmentation, and animate them across the subsidiary
  </li>
  <li>
   Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Retail excellence &amp; Business performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyse on a regular basis (e.g. weekly, monthly) the retail performance and key KPIs (e.g. sales, sales per metiers, traffic, conversion rate, UPT, average basket)
  </li>
  <li>
   Propose recommendations and build action plans
  </li>
  <li>
   Ensure harmonization and alignment of performance indicators across teams and stores, aligned with the Group
  </li>
  <li>
   Contribute to the preparation of business reviews, strategic committees, and management presentations, providing clear and data-backed narratives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's degree (Bac +5) in Engineering or in Science / Data Analysis / Computer Science, and a minimum of 3 to 5 years&rsquo; experience in a similar role
  </li>
  <li>
   Confirmed background in statistical methodologies and social behaviour analysis
  </li>
  <li>
   Proficiency in programming languages (SQL, Python, etc.) and BI and visualization tools (Power BI and/or Cognos IBM)
  </li>
  <li>
   Proficient in data analysis and reporting
  </li>
  <li>
   Ability to analyse and synthesize
  </li>
  <li>
   Customer and business orientated mindset
  </li>
  <li>
   Curiosity and adaptability
  </li>
  <li>
   Discretion and confidentiality
  </li>
  <li>
   Team spirit
  </li>
  <li>
   Fluent preferably in multiple languages with spoken and written English mandatory. Arabic &amp; French are a plus.
  </li>
 </ul>
</div>


Retail Data Analyst

QNBeyond Plus

<div>
 <p>
  About the Role
 </p>
 <p>
  We are looking for a
  <strong>
   Business Data Analyst
  </strong>
  to join our Data Management and AI team and support data-driven decision-making across our digital banking platform.
 </p>
 <p>
  In this role, you will work closely with business stakeholders and technical teams to translate business questions into measurable metrics, build dashboards, and ensure that data insights support business objectives.
 </p>
 <p>
  This position is ideal for a
  <strong>
   junior analyst
  </strong>
  who is passionate about data, analytics, and financial technology and wants to grow within a fast-paced fintech environment.
 </p>
 <p>
  Team Overview
 </p>
 <p>
  The
  <strong>
   Data Management and AI team
  </strong>
  works across the entire technology stack at QNBeyond Plus, enabling advanced analytics, reporting, and AI-driven insights.
 </p>
 <p>
  Our team collaborates with multiple technology and business teams to manage, analyze, and serve data that helps deliver innovative digital banking experiences for our customers.
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  Business &amp; Data Collaboration
 </p>
 <ul>
  <li>
   Act as a bridge between
   <strong>
    business stakeholders and data teams
   </strong>
   .
  </li>
  <li>
   Gather and document
   <strong>
    reporting and analytics requirements
   </strong>
   .
  </li>
  <li>
   Translate business questions into
   <strong>
    metrics, KPIs, and analytical insights
   </strong>
   .
  </li>
 </ul>
 <p>
  Analytics &amp; Reporting
 </p>
 <ul>
  <li>
   Design and develop
   <strong>
    dashboards and reports
   </strong>
   to support business decisions.
  </li>
  <li>
   Validate that analytical outputs accurately answer business needs.
  </li>
 </ul>
 <p>
  Data Analysis
 </p>
 <ul>
  <li>
   Analyze business data to identify patterns, trends, and opportunities.
  </li>
  <li>
   Support teams in using data to improve customer experience and operational performance.
  </li>
 </ul>
 <p>
  Stakeholder Engagement
 </p>
 <ul>
  <li>
   Lead analytical initiatives and influence stakeholders with data insights.
  </li>
  <li>
   Ensure effective communication between business teams and technical teams.
  </li>
 </ul>
 <p>
  What We Are Looking For
 </p>
 <p>
  You must be:
 </p>
 <ul>
  <li>
   <strong>
    Self-motivated
   </strong>
   , proactive, and results-driven
  </li>
  <li>
   A
   <strong>
    team player
   </strong>
   who enjoys collaboration and learning
  </li>
  <li>
   A
   <strong>
    problem solver
   </strong>
   who approaches challenges with analytical thinking
  </li>
  <li>
   <strong>
    Customer-oriented
   </strong>
   , committed to delivering valuable insights
  </li>
  <li>
   <strong>
    Detail-oriented
   </strong>
   , especially regarding data quality and compliance
  </li>
  <li>
   Adaptable and eager to grow in a
   <strong>
    fast-paced fintech environment
   </strong>
  </li>
 </ul>
 <p>
  Qualifications
 </p>
 <p>
  Technical Skills
 </p>
 <ul>
  <li>
   Strong knowledge of
   <strong>
    SQL
   </strong>
  </li>
  <li>
   Good understanding of
   <strong>
    data modeling concepts
   </strong>
  </li>
  <li>
   Knowledge of
   <strong>
    business intelligence tools
   </strong>
   is a plus
  </li>
 </ul>
 <p>
  Professional Skills
 </p>
 <ul>
  <li>
   Strong
   <strong>
    verbal and written communication skills
   </strong>
  </li>
  <li>
   Experience with
   <strong>
    requirements gathering and documentation
   </strong>
  </li>
  <li>
   Basic leadership or initiative-taking capabilities
  </li>
 </ul>
 <p>
  Domain Knowledge
 </p>
 <ul>
  <li>
   Knowledge of
   <strong>
    banking or financial services
   </strong>
   is a plus
  </li>
  <li>
   Experience working in
   <strong>
    regulated environments or PCI/DSS compliance
   </strong>
   is advantageous
  </li>
 </ul>
 <p>
  Experience
 </p>
 <ul>
  <li>
   <strong>
    2+ years of experience in data analysis, business analysis, or system analysis
   </strong>
  </li>
  <li>
   At least
   <strong>
    1 year of experience in fintech or regulated environments
   </strong>
   is preferred
  </li>
 </ul>
</div>


Business Data Analyst

Sentara

<div><div><h1 class="jobSectionHeader"><b>Sentara is hiring a Senior Healthcare Data Analyst!</b></h1>
<p>This position is fully remote.</p>
<p></p><h1 class="jobSectionHeader"><b>Overview
</b></h1><p>The Healthcare Data Analyst Senior provides data analysis support to the customer by assisting with the development of reports and/or dashboards to monitor program and operational performance. Promotes self-service analytics for customer adoption, understanding and use of data. Supports design of programmatic analyses and reporting capabilities in addition to business requirement definition for new analyses and performs ad-hoc analysis as directed. This position supports data quality and data stewardship functions to maintain data accuracy and identify new metrics. As a subject matter expert, the Healthcare Data Analyst Senior uses analytic skills to offer data-driven conclusions and recommendations to business partners.
</p><p></p><h1 class="jobSectionHeader"><b>Education
</b></h1><ul><li>Bachelor's Degree in analytics, statistics, informatics, business, public health, or related field (Required)</li>
</ul><h1 class="jobSectionHeader"><b>Certification/Licensure
</b></h1><ul><li>No specific certification or licensure requirements</li>
</ul><p></p><h1 class="jobSectionHeader"><b>Experience
</b></h1><ul><li>3 years of experience in data analysis (Required)</li>
<li>Must have advanced-level skills in Microsoft Excel, SQL, Power BI, data validation, dashboard development
</li><li>Must have h ands-on analysis, dashboard delivery, recurring and ad hoc reporting, metric development
</li><li>Experience in Epic, claims, quality, utilization , finance, operations, service lines, population health is preferred</li>
<li>Looking for someone who can independently build dashboards, answer business questions, and explain insights clearly to partners
</li><li>Looking for someone with experience solving business problems with data</li>
<li>Ability to communicate findings clearly with operational, clinical, finance, or executive stakeholders.
</li></ul><p></p><p>Talroo</p></div></div><p></p>

Senior Healthcare Data Analyst - Remote

Thomson Reuters

<div>
 Are you ready to unlock the power of data to drive business growth and inform strategic decisions in the Government sales channel?
 <br/>
 <br/>
 We're looking for a talented Data Analyst to join our team in the Government sales channel, specifically in the legal and risk field. As a Data Analyst, you'll play a critical role in collecting, cleaning, analyzing, and interpreting large datasets to identify patterns, trends, and insights that will inform business decisions and improve processes. As a key member of our team, you'll be responsible for driving business growth, improving customer retention, and granting valuable insights to various stakeholders who support the Government sales channel inside Thomson Reuters. You'll work in a dynamic environment, responding to the evolving Government market and internal processes, tools, and commercial strategies.
 <br/>
 <br/>
 <strong>
  Join Our Team
  <br/>
  <br/>
 </strong>
 If you're excited about the opportunity to work with data to drive business growth and inform strategic decisions, we'd love to hear from you. Please apply with your resume and a cover letter that highlights your experience and qualifications for the role.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 In this opportunity as a Data Analyst, you will:
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 <br/>
 <ul>
  <li>
   Streamlining Data Insights: Streamlining data collection methods to create automated and easy-to-use dashboards and reports that provide insights across multiple business pillars, including sales and retention analysis, customer behavior metrics, and commercial analysis.
  </li>
  <li>
   Informing Leadership Decisions: Compiling and analyzing data to produce reports that facilitate cross-functional understanding and collaboration between Legal, Risk, and other business pillars, ultimately informing leadership decisions that drive business outcomes and mitigate risk across the government business.
  </li>
  <li>
   Maintaining Data Systems: Maintaining data systems by addressing errors, monitoring performance, and ensuring data quality and integrity, specifically around customer data.
  </li>
  <li>
   Analyzing and Interpreting Data: Analyzing and interpreting collected data to identify trends and patterns, and presenting findings in a format that is easily understandable by stakeholders.
  </li>
  <li>
   Improving Customer Insights: Improving and refining customer tagging and segmentation to enhance analysis, reporting, and business decision-making.
  </li>
  <li>
   Driving Data-Driven Decision-Making: Collaborating with stakeholders to identify areas for improvement, drive data-driven decision-making, and design solutions to meet business objectives, with a focus on ongoing process optimization and refinement.
  </li>
  <li>
   Leveraging Advanced Tools: Developing an in-depth understanding of business partner needs and leveraging experience with AI, automation, or advanced tools to improve workflows, business outcomes, and future state objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 You&rsquo;re a fit for the role of Data Analyst if you have the following required qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Experience: 2+ years of experience as a Customer Data Analyst or equivalent experience in data or business analytics.
  </li>
  <li>
   Education: Bachelor's degree in Computer Science, Math, Statistics, Analytics, Finance, or related field (preferred).
  </li>
  <li>
   Background: Commercial or revenue-focused experience in B2B environments, revenue operations, or Go-To-Market operations (preferred).
  </li>
  <li>
   Analytical Skills: Interprets data to identify customer behavior and preferences, and creates interactive and static visualizations to convey complex insights.
  </li>
  <li>
   Technical Skills: Quickly learns and applies new technologies, and has experience with data analysis and visualization tools.
  </li>
  <li>
   Project Management: Manages multiple projects simultaneously, ensuring timely delivery, and meets deadlines while maintaining quality under pressure.
  </li>
  <li>
   Soft Skills: Possesses strong communication, problem-solving, and adaptability skills, with the ability to influence and persuade colleagues, customers, and stakeholders, and take ownership of projects independently.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Preferred Qualifications Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in MS Office (Excel, Word, PowerPoint) and MS Teams.
  </li>
  <li>
   Strong experience with data analysis tools, including Tableau, PowerBI, and Alteryx
  </li>
  <li>
   Familiarity with the following technologies is beneficial: Python, SQL, SAP, and Business Objects
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s in it For You?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  </li>
  <li>
   Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
  </li>
  <li>
   Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  </li>
  <li>
   Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  </li>
  <li>
   Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
  </li>
  <li>
   Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  </li>
  <li>
   Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
   <br/>
   <br/>
  </li>
 </ul>
 In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&amp;D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption &amp; Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
 <br/>
 <br/>
 Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $74,200 USD - $137,800 USD. Base pay is positioned within the range based on several factors including an individual&rsquo;s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
 <br/>
 <br/>
 We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
 <br/>
 <br/>
 As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
 <br/>
 <br/>
 Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
 <br/>
 <br/>
 Learn more on how to protect yourself from fraudulent job postings here.
 <br/>
 <br/>
 More information about Thomson Reuters can be found on thomsonreuters.com
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</div>


Data Analyst, Government

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