customer insights manager

The Emirates Group

<b>Job Purpose </b><p>Our Corporate Communications, Marketing and Brand team is responsible for conveying the essence of Emirates Group. Our team is pivotal in representing the attitudes, beliefs and goals of our organisation across the globe, both internally and with our customers alike!</p> <p>The <strong>Customer Insights Manager </strong>will oversee and manage the delivery of marketing and customer insights to inform efficient and effective marketing planning, for brand and commercial objectives. The role will identify insights that drive revenue, improve customer retention, improve brand effectiveness and elevate customer experience. They will deliver compelling analytical solutions that translate customer data into actionable insight, playing a critical role in further strengthening Emirates' customer-centric business model by elevating the level of consumer insights applied to the strategy and execution of marketing initiative. Lead the definition and implementation of customer segments and personas.</p> <p> <strong>In this role you will :</strong> </p> <ul> <li>Inspire the adoption, development and deployment of innovative and advanced customer insights techniques, tools and products. </li> <li>Lead key programs of work that drive a more structured and pro-active approach to tracking customer KPIs by developing and managing a suite of automated insights and dashboards that build a comprehensive and compelling narrative aligned to overall business objectives and goals.</li> <li>Continuously identify new opportunities for customer data acquisition across the airline that could be used for marketing purposes and align on priorities within CCM&amp;B. </li> <li>Work with the marketing data engineering teams to ensure new attributes are well-defined, thoroughly tested and deployed within the marketing ecosystem for insight and activation in various marketing activities.</li> <li>Build trusted relationships with key stakeholders across CCM&amp;B and in partnership, define and develop a unified marketing measurement model that provides a holistic, consistent approach to business measurement orchestrated across channels to improve performance, customer experience and to enable more effective planning and execution.</li> <li>Facilitate the creation of the customer segmentation framework in collaboration with the relevant digital, marketing, loyalty and product team counterparts.</li> <li>Play a key role in the development and administration of the segmentation models and own the commercial application and deployment of these models into our marketing technology ecosystem. </li> <li>Ensure customer dimensions can be tracked against all facets of performance. </li> <li>Responsible for analysing overall performance of customer level data-driven marketing across CCMB, service ad-hoc insight requests, and develop visual insight dashboards and reports for consumption by the rest of the department.</li> <li>Oversee and manage the marketing data platform. </li> <li>Be responsible for keeping an aligned view on definitions of customer attributes, within a data dictionary consumable by marketing teams.</li> <li>Effective day to day management of customer data related projects and priorities. </li> <li>Ensure on-time delivery of key solutions for our business customers, including regular progress reviews, tracking and reporting of business benefits and impact delivered through various initiatives and campaigns.</li> <li>Assist in other areas of support which may include both qualitative and quantitative research projects and ad-hoc business requests.</li> <li>Manage and maintain all standards and governance around the use of customer data within CCMB, ensuring compliance with company policies and legal frameworks.</li> <li>Maintain compliance to Emirates Group privacy principles and work with the Data Privacy Network Liaison within CCMB to ensure privacy and security of personal data is considered by design and default in all aspects of the role.</li> <li>Work collaboratively with Strategic Planning, Customer Strategy &amp; Retention and Marketing Analytics to develop and provide insights that can drive better optimized, efficient and effective marketing communications.</li> <li>Lead, motivate and develop the team to deliver world class customer insights. Provide expert guidance on the best practices for creating, interpreting and communicating analytical models and results to a broad audience.</li> <li>Improve team performance through continuous training initiatives and establish training tools and processes for the wider business user group to help maximise the understanding and adoption of customer insights.</li> </ul> Qualification <p> <strong>To be considered for this role, you must meet the below requirements: </strong> </p> <ul> <li>Degree in Computer Science, Maths, Statistics or related quantitative field</li> <li>Hold over 8 years experience in analysing customer behaviour for marketing purposes, including insight generation and segmentation models</li> </ul> <p> <strong>Knowledge and Skills: </strong> </p> <ul> <li>Skilled in manipulating large and disparate datasets to produce actionable insights</li> <li>Strong technical foundations including excellent SQL skills</li> <li>Data visualisation skills with some exposure to any of the following technologies </li> <li>Data Studio, Looker or Power BI</li> <li>Broad understanding and experience working with digital marketing technologies such as Google, Marketing Cloud, Personalisation, CDPs and other digital execution platforms</li> <li>Excellent presentation and communication skills, with the ability to explain complex analysis and insights to non-technical audiences in a clear and positive manner</li> <li>Demonstrate project management experience including the ability to effectively manage multiple projects and workstreams, with attention to detail and accuracy</li> <li>Proven leadership and management skills in a large and complex organisation including managing people, vendor relationships and cross-functional business stakeholders.</li> </ul> <p>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!</p> Salary &amp; benefits <p>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That s on top of transport benefits, life insurance and more. Find out what it s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p>

Customer Insights Manager

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>Our Corporate Communications, Marketing and Brand team is responsible for conveying the essence of Emirates Group. Our team is pivotal in representing the attitudes, beliefs and goals of our organisation across the globe, both internally and with our customers alike!
</p><p>The <b>Customer Insights Manager </b>will oversee and manage the delivery of marketing and customer insights to inform efficient and effective marketing planning, for brand and commercial objectives. The role will identify insights that drive revenue, improve customer retention, improve brand effectiveness and elevate customer experience. They will deliver compelling analytical solutions that translate customer data into actionable insight, playing a critical role in further strengthening Emirates' customer-centric business model by elevating the level of consumer insights applied to the strategy and execution of marketing initiative. Lead the definition and implementation of customer segments and personas.
</p><p><b>In this role you will :
</b></p><ul><li>Inspire the adoption, development and deployment of innovative and advanced customer insights techniques, tools and products.
</li><li>Lead key programs of work that drive a more structured and pro-active approach to tracking customer KPIs by developing and managing a suite of automated insights and dashboards that build a comprehensive and compelling narrative aligned to overall business objectives and goals.
</li><li>Continuously identify new opportunities for customer data acquisition across the airline that could be used for marketing purposes and align on priorities within CCM&amp;B.
</li><li>Work with the marketing data engineering teams to ensure new attributes are well-defined, thoroughly tested and deployed within the marketing ecosystem for insight and activation in various marketing activities.
</li><li>Build trusted relationships with key stakeholders across CCM&amp;B and in partnership, define and develop a unified marketing measurement model that provides a holistic, consistent approach to business measurement orchestrated across channels to improve performance, customer experience and to enable more effective planning and execution.
</li><li>Facilitate the creation of the customer segmentation framework in collaboration with the relevant digital, marketing, loyalty and product team counterparts.
</li><li>Play a key role in the development and administration of the segmentation models and own the commercial application and deployment of these models into our marketing technology ecosystem.
</li><li>Ensure customer dimensions can be tracked against all facets of performance.
</li><li>Responsible for analysing overall performance of customer level data-driven marketing across CCMB, service ad-hoc insight requests, and develop visual insight dashboards and reports for consumption by the rest of the department.
</li><li>Oversee and manage the marketing data platform.
</li><li>Be responsible for keeping an aligned view on definitions of customer attributes, within a data dictionary consumable by marketing teams.
</li><li>Effective day to day management of customer data related projects and priorities.
</li><li>Ensure on-time delivery of key solutions for our business customers, including regular progress reviews, tracking and reporting of business benefits and impact delivered through various initiatives and campaigns.
</li><li>Assist in other areas of support which may include both qualitative and quantitative research projects and ad-hoc business requests.
</li><li>Manage and maintain all standards and governance around the use of customer data within CCMB, ensuring compliance with company policies and legal frameworks.
</li><li>Maintain compliance to Emirates Group privacy principles and work with the Data Privacy Network Liaison within CCMB to ensure privacy and security of personal data is considered by design and default in all aspects of the role.
</li><li>Work collaboratively with Strategic Planning, Customer Strategy &amp; Retention and Marketing Analytics to develop and provide insights that can drive better optimized, efficient and effective marketing communications.
</li><li>Lead, motivate and develop the team to deliver world class customer insights. Provide expert guidance on the best practices for creating, interpreting and communicating analytical models and results to a broad audience.
</li><li>Improve team performance through continuous training initiatives and establish training tools and processes for the wider business user group to help maximise the understanding and adoption of customer insights.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for this role, you must meet the below requirements:
</b></p><ul><li>Degree in Computer Science, Maths, Statistics or related quantitative field
</li><li>Hold over 8 years experience in analysing customer behaviour for marketing purposes, including insight generation and segmentation models
</li></ul><p><b>Knowledge and Skills:
</b></p><ul><li>Skilled in manipulating large and disparate datasets to produce actionable insights
</li><li>Strong technical foundations including excellent SQL skills
</li><li>Data visualisation skills with some exposure to any of the following technologies
</li><li>Data Studio, Looker or Power BI
</li><li>Broad understanding and experience working with digital marketing technologies such as Google, Marketing Cloud, Personalisation, CDPs and other digital execution platforms
</li><li>Excellent presentation and communication skills, with the ability to explain complex analysis and insights to non-technical audiences in a clear and positive manner
</li><li>Demonstrate project management experience including the ability to effectively manage multiple projects and workstreams, with attention to detail and accuracy
</li><li>Proven leadership and management skills in a large and complex organisation including managing people, vendor relationships and cross-functional business stakeholders.
</li></ul><p>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p></div>

SARA Group

<p>At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.</p><p>We're looking for a <strong>Customer Experience Manager</strong> to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth.</p><p><br><strong>What You'll Do:</strong></p><p> <strong>Build the Foundation:</strong> Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations.</p><p> <strong>Connect the Dots:</strong> Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth.</p><p> <strong>Turn Data into Decisions:</strong> Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders.</p><p> <strong>Enable the Teams:</strong> Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention.</p><p> <strong>Manage the Function:</strong> Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up.</p><p> <strong>Lay the Groundwork for Loyalty:</strong> Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.</p><p><strong>What You'll Bring:</strong></p><p> <strong>CRM Implementation Skills:</strong>Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows.</p><p> <strong>Analytical Mindset:</strong>Strong ability to translate customer data into actionable strategies.</p><p> <strong>Process-Driven Thinking</strong>: A knack for building systems and workflows from scratch, with scalability in mind.</p><p> <strong>Cross-Functional Collaboration</strong>: Comfort working with multiple teams to align goals and processes.</p><p> <strong>Problem-Solving Attitude:</strong>Resourcefulness and initiative in a fast-paced environment.</p><p><strong>What We're Looking For:</strong></p><p> Bachelor's degree in marketing, Business Administration, or a related field.</p><p> More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods.</p><p> Demonstrated experience implementing a CRM system from scratch.</p><p> <strong>Zero Ego Confidence:</strong> Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests</p><p> <strong>Customer Focus:</strong> A deep commitment to understanding customer needs and improving their journey at every stage.</p><p> <strong>Business Acumen:</strong> The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility.</p><p> <strong>Operational Focus:</strong> Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources.</p><p> <strong>Agility:</strong> Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs.</p><p> <strong>Communication Skills:</strong> The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation.</p><p> <strong>Strategic Thinking:</strong> Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.</p><p><strong>Why Join Us?</strong></p><p>At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.</p><p><strong>Apply today and let's create something extraordinary together!</strong></p>

Customer Experience Manager

<div>
 <p>
  <strong>
   Shape the Future with Data!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
  <strong>
   CRM &amp; Data Analytics Manager
  </strong>
  to join our team. As
  <strong>
   data scientists
  </strong>
  our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Utilize data analytics to improve customer journeys and satisfaction
  </li>
  <li>
   Analyze customer feedback and interaction data
  </li>
  <li>
   Develop and implement strategies to enhance customer experiences
  </li>
  <li>
   Provide insights to various teams to support data-driven decision-making
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
  </li>
  <li>
   <strong>
    <em>
     Minimum of 4 years of experience in data analysis, reporting, and data visualization
    </em>
   </strong>
  </li>
  <li>
   Proficiency in SAS, SQL, Python, or R for data analysis
  </li>
  <li>
   Strong ability to analyze complex data
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 </p>
</div>


CRM & Data Analytics Manager

Kenvue

<div><div><div><div><div><div><div><div><p>Kenvue is currently recruiting for a:</p></div></div></div></div></div></div></div>
Associate Customer Strategy Manager<p></p><p><b>
What we do</b></p><p>
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.</p><p></p><p><b>
Who We Are</b></p><p>
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours.</p><p></p><p><b>
Role reports to:</b></p>
Senior Manager Customer Strategy<p></p><p><b>
Location:</b></p>
North America, United States, New Jersey, Summit<p></p><p><b>
Work Location:</b></p>
Hybrid<p></p><p><b>
What you will do</b></p><p>
The Associate Manager is responsible for enabling the achievement of forecast and the brand objectives for Digestive Health &amp; Eye Care through instituting strategic business plans that integrate, align, and achieve customer and Kenvue business goals. Lead the planning process and play a meaningful role in influencing go-to-market strategies, own the new-item launch process for assigned brands, and coordinate the customer specific marketing efforts. Serve as a liaison between Sales and Marketing by providing &ldquo;voice of customer&rdquo; to Marketing and by providing knowledge of marketing and brand strategies to the field. Provide in-depth analytics and insights for the team and customers.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li><p>
Communicate key strategies, insights, and initiatives between field and internal teams; Gain alignment across a matrix environment to support goal achievement; Develop and present customer, category, and brand reviews to drive brand and category performance.</p></li><li><p>
Analyze trends and develop insights for Sales and Strategy. Organize, analyze, and draw conclusions and insights from syndicated data sources and translates findings for application at the customer team level.</p></li><li><p>
Collaborate with cross-functional partners such as Marketing, Supply Chain, Trade, and Finance to track orders and ensure product shipment allocations meet company guidelines; Partner with internal team members to develop and execute the pricing strategy.</p></li><li><p>
Partner with internal team members (i.e., Shopper Marketing) on research and outputs.</p></li><li><p>
Lead business planning process by preparing insights and analytics to support marketing strategy, preparing planning templates, communicating the process, and conducting internet meetings to complete the customer and sales team planning processes; Lead cross-functional team members in development and implementation in the 4Ps; Ensure execution of plans through regular communication and interaction with the customer team and in-store visits.</p></li><li><p>
Provide sales volume input for the assigned brand to increase accuracy of the SKU-level forecast; Conduct regular update communication sessions between groups to ensure alignment across teams on forecast attainment.</p></li><li><p>
Seek out and secure funds from brand or marketing to support sales efforts; Ensure promotional and marketing initiatives remain within budget; Maximize trade spend dollar allotment by tracking and monitoring return on investment of trade funds to achieve enhanced share with minimal expenditure. Develop and manage promotional programs, such as special packs, coupon packs, and in-store displays, to support customer sales, while monitoring performance report results.</p></li><li><p>
Participate in special projects as assigned by the supervisor.</p></li></ul><p></p><p><b><br>
What we are looking</b></p><p>
Required Qualifications</p><ul><li><p>
A minimum of a Bachelor&rsquo;s degree is required</p></li><li><p>
A minimum of 4 years total work experience (or 3 years CPG) in marketing or sales</p></li><li><p>
Must have the ability to work effectively within a fast-paced, complex matrix, changing environment</p></li><li><p>
Ability to influence decision makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan</p></li><li><p>
Ability to complete projects and follow processes to deliver results, including volume achievements</p></li><li><p>
Ability to plan and execute the business planning process</p></li><li><p>
Demonstrate effective communication and negotiation skills</p></li><li><p>
Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives</p></li><li><p>
Ability to manage funds and resources to deliver the greatest outcome for the company</p></li><li><p>
Strong computer skills, including MS Office Suite applications, database information sources, and web applications require</p></li><li><p>
Ability to travel up to 10%</p></li></ul><p></p><p><b>
Desired Qualifications</b></p><ul><li><p>
Special projects are an integral part of this role, and the ideal person should be comfortable operating in a dynamic, fast past environment.</p></li></ul><p></p><p>
#LI-SR1</p><p></p><p><b><br>
What&rsquo;s in it for you</b></p><div><div><div><div><div><div><div><p>
Annual base salary for new hires in this position ranges:</p></div></div></div></div></div></div></div>
$110,500.00 - $156,000.00<p></p><p>
This takes into account a number of factors including work location, the candidate&rsquo;s skills, experience, education level &amp; other job-related factors.</p><div><ul><li><p>
Competitive Benefit Package*</p></li><li><p>
Paid Company Holidays, Paid Vacation, Volunteer Time &amp; More!</p></li><li><p>
Learning &amp; Development Opportunities</p></li><li><p>
Kenvuer Impact Networks</p></li><li><p>
This list could vary based on location/region</p></li></ul><p></p><ul><li>Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment &amp; hiring process.</li></ul></div><p></p><p>
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p></p><div><div><div><div><div><div><div><p>
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.</p></div></div></div></div></div></div></div></div>

Associate Customer Strategy Manager

Novo Nordisk, Inc.

<div><div><div><div><div><p>Business Insights and CRM Manager
</p></div></div></div></div><div><div><div><div><b>Category: </b>Project Management &amp; Agile
</div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, Dubai, AE<br>
</div></div></div></div><div></div><div><div><div><div><div>At the intersection of data and strategy lies the power to transform healthcare.</div>
<div>
In a dynamic market like the UAE, business analytics is more than numbers&mdash;it&rsquo;s about uncovering patterns, anticipating needs, and shaping impactful decisions. This role is designed for those who see beyond dashboards, who connect insights to action, and who elevate customer excellence through innovation and collaboration.</div>
<div>
If you're driven by curiosity, inspired by complexity, and motivated to challenge the status quo, this is where your mindset meets purpose.</div><br>
<div></div>
<div><b>
Your new role</b></div>
<div>
As Business Insights and CRM Manager, you will lead the development and execution of business intelligence and CRM strategies for the UAE affiliate. You will play a key role in enabling data-driven decision-making and enhancing customer engagement through advanced analytics and cross-functional collaboration.</div>
<div>
In addition, you will:</div>
<ul>
<li>Develop a centralized insights hub to address key business questions and future needs.</li>
<li>Drive innovation in analytics, including AI-enabled tools and machine learning models.</li>
<li>Own and execute the UAE Business Insights strategy and roadmap in collaboration with local and regional stakeholders.</li>
<li>Assess data maturity and adoption levels and co-create action plans with affiliates to elevate BI capabilities.</li>
<li>Provide data-driven recommendations to the UAE Leadership Team on commercial performance and KPIs.</li>
<li>Align customer strategy with commercial goals to enhance engagement and portfolio uptake.</li>
<li>Monitor competitor performance and ensure an outward-looking approach to benchmarking.</li></ul><br>
<div></div>
<div><b>
Your new department</b></div>
<div>
You will be joining the UAE affiliate, where we are dedicated to delivering innovative solutions and making a meaningful impact. The UAE affiliate is a dynamic and collaborative environment that values innovation, teamwork, and excellence. Located in the vibrant and fast-paced UAE, you will have the opportunity to work closely with a diverse team of professionals, contributing to the success of our organisation and making a difference in the lives of patients.</div><br>
<div></div>
<div><b>
Your skills and qualifications</b></div>
<div>
To be successful for this position, you have a Msc in Business Administration, Economics, Statistics or any relevant field, coupled with a minimum of 5 years of experience in driving business insights and CRM strategy and execution, ideally within pharmaceutical industry. You have proven ability to connect the dots across data sources and business needs, translating insights into strategic actions.</div>
<div>
Furthermore, you have:</div>
<ul>
<li>Strong analytical skills and hands-on experience with dashboards and data visualization tools (e.g., PowerBI, Tableau)</li>
<li>Proactive and solution-oriented mindset, with a passion for challenging the status quo and thinking beyond conventional approaches</li>
<li>Strong communication and stakeholder management skills, with the ability to influence and drive adoption</li>
<li>Comfortable working in a dynamic, cross-functional environment and proposing innovative solutions</li>
<li>Fluent English both written and spoken</li></ul><br>
<div></div>
<div><b>
Working at Novo Nordisk</b></div>
<div>
At Novo Nordisk, collaboration and innovation drive everything we do. Every day we work to find solutions that defeat serious chronic diseases. For over 100 years, this unordinary mindset has seen us build a company like no other&mdash;where mutual respect, curiosity, and determination make extraordinary results possible.</div><br>
<div></div>
<div><b>
What we offer</b></div>
<div>
In addition to a unique and supportive culture, Novo Nordisk offers strong learning and development opportunities tailored to your career and life stage. Our benefits re-flect our commitment to empowering employees to reach their full potential while achieving work-life balance.</div><br>
<div></div>
<div><b>
More information</b></div>
<div>
To submit your application, please upload your CV in English (click on Apply and follow the instructions).</div><br>
<div></div>
<div><b>
Deadline</b></div>
<div>
Apply by 18th November.</div><div></div><div><br>
Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.</div></div></div></div></div></div>

Business Insights and CRM Manager

Client of Michael Page

<div> <div> <ul> <li>Define and deliver the customer experience strategy across retail and lifestyle brands</li> <li>Manage end-to-end customer journeys across digital and physical touchpoints</li> <li>Drive customer insights, analytics and feedback programs to inform decisions</li> <li>Create cross-functional initiatives with commercial, digital and operations teams</li> <li>Operate customer intelligence and service functions to ensure excellence</li> <li>Run CX governance frameworks and track KPIs for continuous improvement</li> <li>Lead, inspire, and develop a high-performing customer experience team</li> <li>Deliver innovation and best practices that enhance satisfaction and business impact</li> </ul> </div> </div>

CX Director

Search 10000+ Customer insights manager jobs near you this November. New roles added regularly across leading industries. Apply today.

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