customer journey manager

Gargash Group

<div>
 <p>
  The Customer Journey Manager is responsible for overseeing and improving the entire customer journey, from initial awareness through post-purchase engagement. This job is responsible to manages the strategic design, implementation, and optimisation of customer experience programs and initiatives across all customer engagement channels that ensure a best-in-class customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY DUTIES &amp; RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with cross-functional teams to map the customer journey, identifying key touchpoints, pain points, and opportunities for improvement.
  </li>
  <li>
   Develop and refine customer personas to better understand the diverse needs and preferences of our customer base.
  </li>
  <li>
   Plan, design, and oversee the Initiation and implementation of an overarching group loyalty strategy to increase customer engagement, boost retention, drive cross-selling/upselling opportunities and maximise sales.
  </li>
  <li>
   Perform in-depth target audience research and execute data-driven customer segmentation to ensure our loyalty program is customized according to each audience segment.
  </li>
  <li>
   Map Customer Journey by business and define and implement standards/procedures.
  </li>
  <li>
   Direct activities to research best practices, establish metrics, and collect and analyse customer data and feedback.
  </li>
  <li>
   Conduct surveys across group verticals to gather information on the customer experience and provide strategies to enhance it.
  </li>
  <li>
   Communicate a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organisation.
  </li>
  <li>
   Collect and analyse customer feedback and data to gain insights into customer behaviour and preferences.
  </li>
  <li>
   Create and manage customer segments to enable personalised engagement and targeted marketing efforts.
  </li>
  <li>
   Work closely with marketing, sales, product development, and customer support teams to ensure a cohesive and exceptional customer journey.
  </li>
  <li>
   Create and manage communication strategies that nurture customer relationships, including onboarding, upselling, and retention campaigns.
  </li>
  <li>
   Develop and execute retention strategies to reduce churn and increase customer lifetime value.
  </li>
  <li>
   Utilise customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
  </li>
  <li>
   Lead the design and implementation of customer experience initiatives/projects with the objective to continually improve the group&rsquo;s Net Promoter Score.
  </li>
  <li>
   Mentor and provide professional development opportunities for junior team members.
  </li>
  <li>
   Uphold company values throughout business practices and use sound judgment in decision making.
  </li>
  <li>
   Any other additional duties as may be required by management based on needs of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WORK EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 5 to 7 years in related field.
  </li>
  <li>
   Proven experience in customer journey management, CRM, or related roles.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATIONAL QUALIFICATION
  </strong>
 </p>
 <ul>
  <li>
   Relevant bachelor&rsquo;s degree in related field.
  </li>
  <li>
   Master&rsquo;s degree is an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS/BEHAVIOR ATTRIBUTES
  </strong>
 </p>
 <ul>
  <li>
   Strong strategic thinking and problem-solving abilities.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Leadership and team management experience.
  </li>
  <li>
   Proficiency with CRM software, marketing automation tools, and data analysis.
  </li>
  <li>
   Familiarity with industry best practices and trends in customer journey management.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Journey Manager

HALA

<div>
 <p>
  <strong>
   Who Are We
  </strong>
 </p>
 <p>
  <br/>
  HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 </p>
 <p>
  <br/>
  HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 </p>
 <p>
  <br/>
  Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  CX Strategy &amp; Leadership
 </p>
 <ul>
  <li>
   Define and lead the enterprise-wide CX vision, strategy, and roadmap aligned with business objectives.
  </li>
  <li>
   Establish and monitor KPIs to measure customer satisfaction, loyalty, and lifetime value.
  </li>
  <li>
   Serve as advocate for the customer, ensuring CX principles are embedded in all business decisions.
  </li>
 </ul>
 <p>
  Customer Lifecycle Management
 </p>
 <ul>
  <li>
   Own the end-to-end customer lifecycle, from onboarding to renewal and advocacy.
  </li>
  <li>
   Develop and implement retention, loyalty, and advocacy programs that maximize customer lifetime value.
  </li>
  <li>
   Identify friction points and design proactive interventions to reduce churn and improve engagement.
  </li>
 </ul>
 <p>
  Journey Management &amp; Design Thinking
 </p>
 <ul>
  <li>
   Map, analyze, and continuously optimize customer journeys across all channels and touchpoints.
  </li>
  <li>
   Apply design thinking methodologies to co-create innovative solutions with customers and internal teams.
  </li>
  <li>
   Drive service design initiatives that deliver seamless, personalized, and scalable experiences.
  </li>
 </ul>
 <p>
  Voice of the Customer (VoC) &amp; Insights
 </p>
 <ul>
  <li>
   Lead the design, testing, and refinement of customer surveys, feedback loops, and VoC programs.
  </li>
  <li>
   Translate customer insights into actionable strategies for product, service, and process improvements.
  </li>
  <li>
   Benchmark customer satisfaction and loyalty metrics against industry standards to assess performance.
  </li>
 </ul>
 <p>
  Cross-Functional Collaboration
 </p>
 <ul>
  <li>
   Partner with Marketing, Sales, Product, and Operations to align customer insights with business priorities.
  </li>
  <li>
   Influence product roadmaps and service delivery models based on customer journey analytics.
  </li>
  <li>
   Build and mentor a high-performing CX team with expertise in research, analytics, and experience design.
  </li>
 </ul>
 <p>
  Culture &amp; Capability Building
 </p>
 <ul>
  <li>
   Design and facilitate training programs to instill customer-centric practices across the organization.
  </li>
  <li>
   Provide tools, resources, and communication strategies to empower employees to deliver exceptional experiences.
  </li>
  <li>
   Foster a culture of continuous improvement, experimentation, and customer-centric innovation.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  Qualifications &amp; Competencies
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business, Management Information Systems, Industrial Engineering, or a related field (Master&rsquo;s preferred).
  </li>
  <li>
   7+ years of progressive experience in customer experience, service design, or related fields, with at least 3 years in a leadership role.
  </li>
  <li>
   Proven track record of developing and executing CX strategies, lifecycle management, and journey optimization.
  </li>
  <li>
   Strong expertise in journey mapping, design thinking, and customer research methodologies.
  </li>
  <li>
   Demonstrated ability to influence at the executive level and drive cross-functional alignment.
  </li>
  <li>
   Exceptional leadership, communication, and stakeholder management skills.
  </li>
  <li>
   Data-driven mindset with proficiency in CX analytics, CRM platforms, and customer feedback tools.
  </li>
  <li>
   Familiar with customer engagement platforms
  </li>
  <li>
   Certification in CX (e.g., CCXP) or related fields is highly desirable.
  </li>
  <li>
   Experience in fintech or other fast-paced, customer-centric industries is a strong plus.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <strong>
  What We Offer You
  <br/>
 </strong>
 <strong>
  We believe you will love working at HALA!
 </strong>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
  </li>
  <li>
   We offer highly competitive compensation packages, including the potential for shares.
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
  </li>
  <li>
   You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  </li>
 </ul>
 &nbsp;
 <strong>
  If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 </strong>
 <p>
  &nbsp;
 </p>
</div>


Customer Experience Senior Manager

MediaMarkt Turkey

<div>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
  </li>
  <li>
   Good working knowledge of MS Office,
  </li>
  <li>
   Competency in data using tools such as Power BI, Tableu is a plus.
  </li>
  <li>
   Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
  </li>
  <li>
   Strong analytical skills and KPI tracking,
  </li>
  <li>
   Advanced level of English both verbal and written,
  </li>
  <li>
   Support open communication and feedback culture,
  </li>
  <li>
   Open to change and innovation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
  </li>
  <li>
   Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
  </li>
  <li>
   Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
  </li>
  <li>
   Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
  </li>
  <li>
   Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
  </li>
  <li>
   Managing the journey across platforms, channels, and touch points,
  </li>
  <li>
   Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
  </li>
  <li>
   Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
  </li>
  <li>
   Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
  </li>
  <li>
   Leading and coaching the CX team,
  </li>
  <li>
   Managing CX projects and be part of all customers faced projects within the organization,
  </li>
  <li>
   Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
  </li>
  <li>
   Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 </p>
 <p>
  Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 </p>
 <p>
  By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 </p>
 <p>
  <strong>
   For detailed information regarding protection of your personal data you may access the following link:
  </strong>
 </p>
 <p>
  <strong>
   Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
  </strong>
 </p>
 <p>
  <strong>
   &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
  </strong>
 </p>
</div>


Customer Experience Department Manager

Bupa Türkiye

<div>
 <p>
  Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Engineering, Mathematics, Statistics, Design, or a related field.
  </li>
  <li>
   Minimum 6 years of experience in Customer Experience (CX), Service Design, or related fields, with a proven record of leading customer-centric transformation initiatives.
  </li>
  <li>
   Strong command of CX methodologies and tools including Design Thinking, Journey Mapping, Service Blueprinting, and Agile CX.
  </li>
  <li>
   Skilled in designing and optimizing customer journeys across digital and physical touchpoints (mobile, web, and in-person).
  </li>
  <li>
   Experienced in facilitating design thinking workshops and collaborating with cross-functional teams to co-create customer-focused solutions.
  </li>
  <li>
   Proficient in implementing Voice of the Customer (VoC) programs, feedback loops, and sentiment analysis to extract actionable insights.
  </li>
  <li>
   Able to leverage data analytics and AI-driven insights to identify trends, predict needs, and support continuous improvement.
  </li>
  <li>
   Proficient in defining and tracking CX metrics such as NPS, CES, and CSAT.
  </li>
  <li>
   Adept at aligning product, marketing, and operational strategies to deliver measurable CX improvements.
  </li>
  <li>
   Experienced in benchmarking CX best practices locally and globally, sharing insights, and developing initiatives based on findings.
  </li>
  <li>
   Strong analytical skills, with proficiency in data visualization and CX tools (e.g., Miro, Pisano).
  </li>
  <li>
   Conducted performance measurements aligned with key KPIs to improve customer experience, identify areas of development, and perform impact analyses.
  </li>
  <li>
   Collaborated with Customer Analytics teams to transform insights into actionable strategies and support data-driven decision-making.
  </li>
  <li>
   Managed end-to-end processes for new products and services, foreseeing impacted business units and ensuring seamless cross-functional coordination.
  </li>
  <li>
   Created and maintained customer communication content (e.g., emails, SMS) while managing engagement tools and ensuring message consistency.
  </li>
  <li>
   Empathetic, adaptable, and proactive team player with a curious and growth-oriented mindset.
  </li>
  <li>
   Comfortable managing complex, multi-channel CX projects in dynamic environments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Expertise in customer journey mapping and service blueprinting, with the ability to select the right approach for each context.
  </li>
  <li>
   Ability to synthesize qualitative and quantitative research insights to inform CX and service design strategies.
  </li>
  <li>
   Strong service design mindset &mdash; approaches problems holistically, considering frontstage, backstage, and end-to-end perspectives.
  </li>
  <li>
   Skilled facilitator who effectively engages stakeholders in workshops and collaborative sessions.
  </li>
  <li>
   Proven ability to balance business objectives, customer expectations, and technological feasibility to deliver effective, scalable solutions.
  </li>
  <li>
   Customer advocate, combining user empathy with business acumen to create meaningful experiences.
  </li>
  <li>
   Excellent communication and influencing skills, capable of navigating complexity and aligning multiple workstreams toward shared goals.
  </li>
  <li>
   Proficient in managing customer engagement tools and communication processes to ensure relevance, timeliness, and impact.
  </li>
  <li>
   Strong coordination and stakeholder management skills, ensuring collaboration across analytics, product, and operational teams.
  </li>
  <li>
   Analytical thinker with a focus on KPI-driven improvement and measurable experience enhancement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What is expecting you?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
  </li>
  <li>
   A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
  </li>
  <li>
   Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
  </li>
  <li>
   Birthday leave.
  </li>
  <li>
   Transportation and meal support.
  </li>
  <li>
   Benefits of the senCard Flexi advantages world.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Experience Lead

Virtusa

<div>
 Adobe Experience Platform (AEP): End-to-end implementation including schema design (XDM), data ingestion (batch, streaming, edge), identity resolution, audience segmentation, and real-time profile activation.dobe Journey Optimizer (AJO): Designing and deploying personalized customer journeys, triggered activations, and multi-channel campaign orchestration.Adobe Analytics &amp; Data Layer: Implementing tagging strategies using Adobe Launch or Web SDK, enhancing digital data layers (e.g., ACDL), and integrating analytics for performance tracking.Building dashboards, deriving actionable insights, and integrating with RT-CDP for unified customer views. Leading phased transitions from legacy systems (e.g., Oracle Responsys, CDP) to AEP, including campaign migration, API redirects, and decommissioning strategies
</div>


AEP Developer

GitMax

<strong>Key Responsibilities</strong> <br> <ul> <li>Customer Journey Design: Create and manage detailed, end-to-end customer flows, ensuring frictionless user experience across platforms and teams.</li> <li>Operational Oversight: Conduct daily audits of onboarding processes, service response times, platform usability, and chatbot effectiveness.</li> <li>Cross-Functional Collaboration: Act as a key liaison across compliance, legal, finance, sales, and tech teams to escalate, solve, and prevent customer issues.</li> <li>Client-Centric Culture: Serve as an internal voice of the client bringing insights to strategic meetings and influencing feature prioritization and UI/UX improvements.</li> <li>Data-Driven Feedback: Establish feedback loops, track CSAT and NPS, and implement actions to continuously improve service standards.</li> <li>Reporting &amp; Accountability: Produce structured daily reports highlighting bugs, service gaps, and improvement recommendations.</li> </ul> <br> <strong>Candidate Profile</strong> <br> <ul> <li>5+ years of experience in customer experience or customer success, ideally in SaaS, fintech, or digital service environments.</li> <li>Strong familiarity with Salesforce and CRM analytics tools.</li> <li>Demonstrated ability to coordinate complex initiatives across multiple departments.</li> <li>Exceptional communication and problem-solving skills.</li> <li>Native-level fluency in English; other languages are a plus.</li> <li>Obsessed with detail, UX, and client-first thinking.</li> </ul> <br> <strong>What s in It for You</strong> <br> <ul> <li>Work with one of the most innovative fintech brands in the region</li> <li>Competitive salary and bonus structure</li> <li>Relocation package if needed</li> <li>Visa sponsorship for employee and family</li> <li>21 working days of paid vacation + 12 additional company-paid days off</li> <li>Strong team culture, team events, and professional development support</li> </ul>

Customer Experience Officer

Loreal

<p>Responsible for CRM and Beauty tech Services excellency on a Digital Corporate level</p><p><strong>KEY RESPONSIBILITES</strong></p><p><strong>CONSUMER MANAGEMENT</strong></p><div><ol><li>Managing consumer s journey from initial awareness of a product or service through to post purchase loyalty by optimizing every stage of the consumer s journey, including acquisition, engagement, and retention to build long term relationships with consumers and maximize lifetime value.</li></ol></div><p></p><div><ol><li>Mastering the strategies and tools to manage and analyze consumers interactions and data throughout the consumer cycle to build better relationships with the consumers, to ultimately drive sales growth and increase consumer retention.</li></ol></div><p></p><div><ol><li>Profiling and segmenting consumers to cluster categories and brands attitudes and usages, including different touchpoints based on their preferences.</li></ol></div><p></p><div><ol><li>Identifying consumer data in the funnel journey and activating them with the right message at the right moment.</li><li>Designing a full funnel touchpoint strategy to create a seamless O+O experience for the consumer, leading to increased engagement, loyalty, and sales.</li></ol></div><p></p><div><ol><li>Designing an integrated touchpoint strategy to create a seamless personalized and effective omnichannel experience for B2B partners (retailers, hairdressers, health professionals) and B2C (consumers) leading to increased engagement, loyalty and sales.</li></ol></div><p></p><p><strong>DATA MANAGEMENT</strong></p><div><ol><li>Collecting, acquiring, and integrating data from various sources and databases according to business needs.</li></ol></div><p></p><div><ol><li>Understanding the key concepts of data and big data (including quality and storage, security and privacy, KPIs, data journey sustainability impact, ethics and privacy knowledge) and its usage (analysis, decision-making).</li></ol></div><p></p><div><ol><li>Understanding and implementing processes, roles, policies, standards, metrics, tools and organizations to ensure the efficient and sustainable use of data in alignment with business needs.</li></ol></div><p></p><div><ol><li>Using data management tools (dashboard tools, analysis tools) to gain insights from data, such as PowerBI, and Looker.</li></ol></div><p></p><p><strong>PLATFORM MANAGEMENT</strong></p><div><ol><li>Understanding the complex and interconnected web of digital platforms, technologies, tools, key players and stakeholders that are used to create, distribute and consume data, and services.</li></ol></div><p></p><div><ol><li>Understanding the ecosystem of end-to-end online and offline, including platforms, technologies, business models, strategies and processes that enable the acquiring and processing of data.</li></ol></div><p></p><div><ol><li>Implementing the right channel strategy to increase brand awareness, generate leads, drive website traffic and ultimately, increase sales, revenue and profitability.</li></ol></div><p></p><div><ol><li>Mastering the use of data tools such as data platforms (consumer platforms and others) and analytics tools (Google Analytics, Looker) to ensure correct collection, storage, exploitation and analysis of data.</li></ol></div><p><strong>SERVICES</strong></p><div><ol><li>Leveraging specific and adapted KPIs to monitor the performance of the Beauty tech services.</li></ol></div><p></p><div><ol><li>Mastery of the services and the beauty tech tools of the brand to deliver a personalized O+O experience to the customer.</li></ol></div><p></p><div><ol><li>Be responsible of the beauty tech services roadmap to implement in the region.</li></ol></div><p></p><div><ol><li>Ensure brands implement beauty retch services on their platforms according to the timelines and global directions.</li></ol></div><p></p><p><strong>STAKEHOLDER MANAGEMENT</strong></p><div><ol><li>Establish and maintain relationships with key stakeholders inside the company (Digital teams, brands, other functions, Legal, compliance and IT), and external agency partners ( CRM, Media, Advocacy and Social )</li></ol></div><p></p><div><ol><li>Work closely with CRM agency to ensure CRM performances are contributing to the growth of brands.</li></ol></div><p></p><div><ol><li>Collaborate well with zone/global and other countries within the region to enhance CRM capabilities, sharing of best practices, and aligning on key targets</li></ol></div><p><strong>TOOLS </strong></p><div><ol><li>SFMC</li><li>Google Analytics</li><li>Looker</li><li>PowerBI</li><li>Internal Digital tools</li></ol></div>

CRM and Services Manager

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