customer lead

SpartanNash

<div><p>As a member of the C&amp;S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family&reg; portfolio of products, to locations in all 50 states.
</p><p></p><p>Our braggingly happy team members &mdash; ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists &mdash; create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company&rsquo;s own brick-and-mortar grocery stores, pharmacies and fuel centers.
</p><p></p><p>Ready to contribute to the success of our food solutions company? Apply now!</p><p></p><p><b>
Location:</b></p>
303 South Main Street - River Falls, Wisconsin 54022<p></p><p><b><br>
Position Summary:</b></p><p>
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.</p><p></p><p><b>
Here&rsquo;s what you&rsquo;ll do:
</b></p><ul><li><p>Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.</p></li><li><p>
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.</p></li><li><p>
Knowledgeable of product locations in the store.</p></li><li><p>
Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.</p></li><li><p>
Train others to perform all department activities and functions.</p></li><li><p>
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.</p></li><li><p>
Handle spoiled/damaged products per established guidelines.</p></li><li><p>
Maintain a clean, attractive and well stocked department.</p></li><li><p>
Follow all PPE and Safety Guidelines</p></li><li><p>
Follow all Food Safety and Cleaning Expectations</p></li><li><p>
Follow Guest Experience Guidelines</p></li><li><p>
May be assigned tasks in other departments based on customer experience need</p></li><li><p>
Additional responsibilities may be assigned as needed</p></li></ul><p></p><p><b>
Here&rsquo;s what you&rsquo;ll need:
</b></p><ul><li><p>High school graduate or equivalent (GED)</p></li><li><p>
Proficient Computer (email, spreadsheets, etc)</p></li><li><p>
Ability to read, write, comprehend, and interpret documents</p></li><li><p>
Accounting/Bookkeeping skills</p></li><li><p>
Interpret/Analyze Financials</p></li><li><p>
Develop/ Manage Budgets</p></li><li><p>
Delegate/Direct/Implement</p></li><li><p>
Suggestive Selling/Knowledge of Products</p></li><li><p>
Detail Oriented</p></li></ul><p></p><p><b>
Physical Requirements:</b></p><p>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.</p><p>
As part of our <b>People First</b> culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.</p><p></p><p>
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.</p><p></p><p>
We are not able to sponsor work visas for this position.</p></div>

Customer Service Lead

AGFA

<div><div>For the region Middle East Agfa HealthCare is currently looking for a <b>IT Customer Support Lead</b>.</div><br>
<div></div>
<div>
Our focus is 100% on providing best-of-suite Enterprise Imaging solutions (PACS/ RIS) that enable secure, effective and sustainable imaging data management, to improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help our customers to achieve their clinical, operational and business strategies.</div><br>
<div></div>
<div>
A Customer Support Lead executes on-site and remote customer facing support, across the full Agfa provided IT Enterprise Imaging solutions (PACS/ RIS/VNA) .It is essential to have a solid technical and application knowledge, whilst building a strong relationship with customers. Site ownership and management of problematic incidents are key to ensure full SLA compliance.</div><br>
<div></div>
<div><b>
Job Duties &amp; Accountabilities:</b></div><br>
<div></div>
<ul>
<li>Develop and maintain customer service relationships</li>
<li>Executing regular customer site visits, managing active cases, providing feedback on recent high priority incidents, raising any systems concerns on site.</li>
<li>Ownership of site cases, troubleshooting issues through to resolution.</li>
<li>Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.</li>
<li>Attend all relevant meetings with a customer to review, capacity reports and end of life solutions and environments.</li>
<li>Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites</li>
<li>Provide root cause analysis and improvement recommendations for priority 1 and 2 Incidents.</li>
<li>Drive additional service requests working closely with customers to deliver optimal service.</li></ul><br>
<div></div>
<div>
Profile description:</div>
<div><b>
Technical:</b></div>
<ul>
<li>Tertiary qualifications in Engineering, Computer Science and/or IT (or) at least 3-4 years of relevant work experience.</li></ul><br>
<div></div>
<div><b>
Experience:</b></div><br>
<div></div>
<div><b>
General</b></div>
<ul>
<li>Minimum 3-4 years of experience providing technical support to clients with complex, multiple-platform software environment (within healthcare).</li>
<li>Strong knowledge of operating systems including Linux and Windows</li>
<li>Knowledge of VMware and networking.</li>
<li>Understanding of security patching across operating system and application levels.</li>
<li>Knowledge of DICOM, HL7 and hospital workflows (preferred).</li>
<li>Experience with databases (SQL/Oracle) (preferred).</li>
<li>Experience with storage solutions (preferred).</li>
<li>Experience of working within an ITIL disciplined environment.</li></ul><br>
<div></div>
<div><b>
Specific Skills:</b></div><br>
<div></div>
<ul>
<li>Strong interpersonal skills and customer service focus.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Positive attitude, proactive, self-starter, both action and results oriented.</li>
<li>Well-developed analytical, diagnostic and problem resolution skills.</li>
<li>A strong team player, maintaining a high level of quality in a challenging environment.</li>
<li>Continuous learning orientation; keeping aware of new and emerging technologies.</li></ul><br>
<div></div>
<div><b>
Location: Saudi Arabia, Egypt or Dubai
</b><br>
<br>
We offer:</div>
<div>
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!</div></div><p></p>

IT Customer Support Lead

OM Stone

<p>We&rsquo;re looking for a proactive, forward-thinking Customer Service Lead to join our team. This role is ideal for someone who takes ownership, thinks critically, and anticipates needs. The right person sets clear expectations, holds accountability, and coaches others to improve.</p><p>You&rsquo;ll use data to identify trends, make informed decisions, and proactively share insights with leadership to drive improvement. Above all, you lead with integrity, take initiative, and are committed to delivering a seamless customer experience.</p><p><b>SUMMARY:</b></p><p>The Customer Service Lead provides strong, hands-on leadership to the customer service team, setting clear direction, expectations, and accountability across all daily operations. This role is responsible for developing team members, driving performance, and overseeing orders, customer accounts, and all related communication to ensure a seamless experience and consistently high-quality service.</p><p>With a proactive and solutions-oriented mindset, the Lead anticipates customer and operational needs, addresses challenges before they escalate, and ensures clear, timely communication both internally and externally. Success in this role requires strong critical thinking, sound decision-making, and the ability to lead with integrity while fostering a team culture focused on ownership, responsiveness, and long-term relationship building.</p><p><b>ESSENTIAL RESPONSIBILITES </b></p><p><b>Account Management &amp; Customer Service</b></p><p>&middot; Proactively anticipate account needs, identify potential issues early, and implement solutions that strengthen long-term partnerships.</p><p>&middot; Balance customer satisfaction with company priorities, ensuring decisions support both strong service outcomes and overall business objectives.</p><p>&middot; Manage and resolve escalated customer concerns, ensuring issues are addressed quickly and thoroughly.</p><p>&middot; Build and maintain strong relationships with accounts through clear communication, responsiveness, and follow-through.</p><p>&middot; Ensure accurate and consistent documentation of customer activity, feedback, and resolutions.</p><p>&middot; Maintain a deep understanding of products, services, and processes to effectively support both customers and the internal team.</p><p>&middot; Ensure smooth order flow from intake through production by proactively identifying and resolving bottlenecks or miscommunications.</p><p><b>Team Leadership, Training &amp; Development</b></p><p>&middot; Actively build and maintain a team culture of ownership, urgency, and accountability, with a strong focus on delivering a reliable and consistent customer experience.Coach, mentor, and develop team members to strengthen performance, decision-making, and ownership.</p><p>&middot; Develop and drive initiatives that strengthen and elevate the Customer Service team.</p><p>&middot; Create and implement training programs, tools, and resources that support team growth and consistency.</p><p>&middot; Hold team members accountable to established standards, addressing performance gaps directly while supporting growth and consistency.</p><p>&middot; Facilitate regular team meetings to align priorities, communicate updates, and address challenges proactively.</p><p>&middot; Foster a team culture centered on accountability, collaboration, and continuous improvement.</p><p>&middot; Remain actively involved in daily customer service operations, stepping in as needed to support the team and ensure execution meets expectations.</p><p><b>Operational Excellence &amp; Process Improvement</b></p><p>&middot; Own and improve customer service workflows, systems, and procedures to drive efficiency and consistency.</p><p>&middot; Identify gaps in processes and implement proactive solutions that reduce errors and improve the customer experience.</p><p>&middot; Partner cross-functionally to ensure alignment between customer service, production, and overall business operations.</p><p>&middot; Monitor team performance, workload distribution, and efficiency to optimize resources.</p><p>&middot; Ensure adherence to company policies while continuously improving standards and best practices.</p><p>&middot; Make informed, timely decisions that balance customer needs with the company&rsquo;s best interests, including operational efficiency and long-term sustainability.</p><p>&middot; Leverage data and feedback to drive informed decision-making and refine service strategies.</p><p>&middot; Collect and analyze customer service data, identify trends, and communicate key insights and recommendations to leadership and cross-functional stakeholders.</p><p><b>QUALIFICATIONS</b></p><ul><li>Bachelor&rsquo;s Degree (BA) from four-year college or university, or two years of customer service team management experience</li><li>Computer skills required: Microsoft Office Suite</li><li>Experience handling escalated customer issues and complex accounts</li><li>Proven ability to coach, mentor, and support team members&rsquo; growth</li><li>Strong communication skills with the ability to balance empathy and clarity</li><li>Ability to lead by example and foster a positive, team-focused environment</li><li>Comfortable setting clear expectations and supporting team accountability</li><li>Highly organized with strong attention to detail and follow-through</li><li>Proactive mindset&mdash;identifies issues early and works collaboratively toward solutions</li><li>Ability to track and interpret customer service metrics to drive improvements</li></ul><p>Pay: $65,000.00 - $75,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>How many years of customer service experience in an office setting do you have?</li><li>How many years of process improvement experience do you have?</li><li>How many years of coaching or developing team members do you have?</li></ul><p>Experience:</p><ul><li>managing a customer service team: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Hillsboro, OR 97124 (Required)</li></ul><p>Work Location: In person</p>

Customer Service Lead - Granite Wholesale Manufacturing

Raymour & Flanigan

<p></p><div><div><b>Who we are:</b>
</div><div>With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
</div><div></div><div><b>What you'll do:
</b></div><div>As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
</div><div></div><div><b>What we need from you is:</b>
</div><ul><li>Consistently to provide genuine, friendly, personable, and professional service.
</li><li>Effective communication, interpersonal, and organizational skills in person and on the phone.
</li><li>Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
</li><li>Liaison between senior leadership and team members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
</li><li>Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.</li>
</ul>
<div><b>We can't wait to get to know you!</b></div>
<div>
For a more detailed look into this role click here</div>
<div>
or copy and paste the following link if using a mobile device</div>
<div>
</div><div>https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf</div>
<div>
</div><p>Raymour &amp; Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.</p>
<p>
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.</p>
<p>
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.</p>
<p>
Raymour &amp; Flanigan proudly supports a drug and smoke-free work environment.</p>
<div>
Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)<br>
</div><br>
<p></p>Req Benefits: Raymour &amp; Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental &amp; Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short &amp; Long Term Disability * Group Life Insurance * Specified Disease Insurance</div>

Customer Service Lead Starting at $19 hourly

<div></div><div><div>At Raymour &amp; Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!</div>
<p><b>
Expectations:</b></p>
<ul>
<li>Dedicated team builder.</li>
<li>Exceptional ability in implementing multiple assignments.</li>
<li>Outstanding analytical problem-solving skills.</li>
<li>Excellent communications and interpersonal skills.</li>
<li>Flexible and adapt well to changing organizational needs.</li>
<li>Liaison between senior management and staff members.</li>
<li>Proactively resolve escalated customer issues.</li>
<li>Resolve customer service issues.</li>
<li>Provide consumer resolutions in a call center/retail environment.</li>
<li>Inspect furniture returns and exchanges.</li>
<li>Proactively resolve escalated customer service issues.</li>
<li>Execute warranty protection plans.</li>
<li>Able to identify opportunities and find solutions for continuous improvement.</li>
<li>Act as liaison between the customers, repair technicians and delivery teams.</li>
<li>Communicate delivery concerns with the operation management team.</li>
<li>Maintain repair technician vehicle records and product supplies.</li>
<li>Perform additional functions that may be assigned at the discretion of management.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Excellent phone etiquette.</li>
<li>Interpersonal skills.</li>
<li>Ability to multi-task.</li>
<li>Strong computer skills.</li>
<li>Proven customer service skills.</li>
<li>Prior supervisory or leadership experience.</li>
<li>Ability to work independently as well as in a team setting.</li>
<li>Experience in a fast-paced environment.</li>
<li>High School Diploma or equivalent.</li>
<li>Flexibility to work a retail schedule that includes nights, weekends, and sale events.</li>
</ul>
<p>Raymour &amp; Flanigan proudly supports a drug free and smoke free work environment.</p>
<div>
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.</div>
<p>
Raymour &amp; Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.</p><br>
<br>
Req Benefits: Raymour &amp; Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental &amp; Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short &amp; Long Term Disability * Group Life Insurance * Specified Disease Insurance</div>

Depot Customer Service Lead Starting at $20 Hourly

Food Lion

<div><b>Category/Area of Expertise:</b> Retail Operations<br>
<b>Job Requisition:</b> 493598<br>
<b>Address: </b>USA-SC-Columbia-1001 Harden Street
<br>
<b>Store Code: </b>Store 02506 Front End (7232409)
<br>
<br>
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.<br>
<br>
<b>PRIMARY PURPOSE</b><br>
<br>
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.<br>
<br>
<b>DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul><br>
<b>
PHYSICAL REQUIREMENTS</b><br>
<br>
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul><br>
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

PT Customer Service Leader

<div><b>Category/Area of Expertise:</b> Retail Operations<br>
<b>Job Requisition:</b> 486625<br>
<b>Address: </b>USA-VA-Pulaski-1200 East Main Street
<br>
<b>Store Code: </b>Store 01066 Front End (7218351)
<br>
<br>
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.<br>
<br>
<b>PRIMARY PURPOSE</b><br>
<br>
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.<br>
<br>
<b>DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul><br>
<b>
PHYSICAL REQUIREMENTS</b><br>
<br>
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul><br>
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

Search 10000+ Customer lead jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 customer lead jobs Near Me

Customer Service Lead

IT Customer Support Lead

Customer Service Lead - Granite Wholesale Manufacturing

Customer Service Lead Starting at $19 hourly

Depot Customer Service Lead Starting at $20 Hourly

PT Customer Service Leader

PT Customer Service Leader