customer lead

My Utilities

<div>
 $42,000 Salary | In-Office | Dallas, TX | Bilingual preferred but not required
 <br/>
 <br/>
 When customers reach out,
 <strong>
  you're the first connection.
  <br/>
  <br/>
 </strong>
 You answer, qualify, and make sure they get scheduled with the right sales advisor quickly.
 <br/>
 <br/>
 If you're organized, responsive, and comfortable on the phone, this role is for you.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 Customers contact us when they're moving and need help setting up home services. Sales advisors close the deals &mdash; you make sure that customers and sales advisors connect.
 <br/>
 <br/>
 <strong>
  Customers love what we do
 </strong>
 . We've earned thousands of five-star reviews by making the move-in process simple.
 <br/>
 <br/>
 What a typical day looks like:
 <br/>
 <br/>
 <ul>
  <li>
   Answer inbound calls from customers requesting help with home services
  </li>
  <li>
   Respond quickly to new lead notifications in the CRM
  </li>
  <li>
   Schedule conversations between customers and the right sales advisor
  </li>
  <li>
   Route leads correctly in the system so nothing falls through the cracks
  </li>
  <li>
   Follow up to make sure scheduled conversations actually happen
  </li>
  <li>
   Communicate with sales advisors and processing teams when coordination is needed
  </li>
  <li>
   Keep clean, organized documentation in our CRM
   <br/>
   <br/>
  </li>
 </ul>
 This is a
 <strong>
  high-activity coordination role
 </strong>
 . Expect steady calls, inbound inquiries, and constant communication with the sales team.
 <br/>
 <br/>
 <strong>
  What This Role Is
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Front-line customer interaction
  </li>
  <li>
   High responsiveness and urgency
  </li>
  <li>
   Structured but fast-paced
  </li>
  <li>
   Team-based and collaborative
  </li>
  <li>
   A key link in the sales process
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Who Thrives Here
  <br/>
  <br/>
 </strong>
 You'll do very well if you:
 <br/>
 <br/>
 <ul>
  <li>
   Respond quickly and don't let leads sit unattendend
  </li>
  <li>
   Enjoy talking to customers without having to "sell"
  </li>
  <li>
   Stay organized even when juggling multiple conversations
  </li>
  <li>
   Are comfortable using CRM systems and scheduling tools
  </li>
  <li>
   Take pride in following through on tasks
   <br/>
   <br/>
  </li>
 </ul>
 Strong backgrounds include: Customer service
 <br/>
 <br/>
 <ul>
  <li>
   Call center
  </li>
  <li>
   Front desk
  </li>
  <li>
   Appointment setting
  </li>
  <li>
   Sales support
  </li>
  <li>
   Administrative coordination
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <em>
  Spanish/English bilingual preferred, but not required.
  <br/>
  <br/>
 </em>
 <strong>
  Compensation &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   $42,000 annual salary
  </li>
  <li>
   Paid training
  </li>
  <li>
   Paid time off and paid holidays
  </li>
  <li>
   Medical, dental, and vision insurance
  </li>
  <li>
   401(k)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 Full-time, in-office position in Dallas, TX
 <br/>
 <br/>
 <ul>
  <li>
   Team-oriented environment
  </li>
  <li>
   Clear processes and workflows
  </li>
  <li>
   Supportive leadership
  </li>
  <li>
   Established, growing company
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 MyUtilities is an established company expanding our Dallas team. We simplify the move-in process by helping customers set up electricity, internet, cable, security, and more in one place. Our processing team ensures every order is completed accurately and efficiently behind the scenes.
 <br/>
 <br/>
 If you're organized, responsive, and like being the hub that keeps everything moving &mdash;
 <strong>
  apply today.
 </strong>
</div>


Customer Lead Coordinator (Hot Inbound Leads)

Sanofi

<div><h3 class="jobSectionHeader"><b><i>About Sanofi:</i></b></h3><h3 class="jobSectionHeader"><b>
We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives.</b></h3><h3 class="jobSectionHeader"><b><i>
About the job</i></b></h3><ul><li><h3 class="jobSectionHeader"><b>
Manage efficient and compliant Order to Cash (O2C/COMET) processes and customer-centric activities. Responsibilities include empowering teams to optimize daily operations such as Customer Fulfillment Support (S&amp;OE process); SC Customer Engagement, Order to Serve processing contact center management, order, and claim reconciliation</b></h3></li><li><h3 class="jobSectionHeader"><b>
Additionally, managing relationships with reverse O2C and logistics internal &amp; external partners, ensuring proper customer crediting, and compliance with internal and SOX controls are key tasks. The focus is on optimizing stock processes, streamlining the S&amp;OE process, and enhancing SC Customer Engagement to improve overall customer experience in the fulfilment process</b></h3></li></ul><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities
</b></h3><ul><li><h3 class="jobSectionHeader"><b>Order to Cash Process Activities</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Managing E2E order to serve processing COMET to ensure timely fulfilment and process adherence</b></h3></li><li><h3 class="jobSectionHeader"><b>
Empowering Customer Fulfilment team teams to conduct day-to-day operations efficiently and effectively</b></h3></li><li><h3 class="jobSectionHeader"><b>
Implementing lean principles to streamline order fulfilment processes and reduce lead times for OTIF improvement</b></h3></li><li><h3 class="jobSectionHeader"><b>
Optimizing stock processes to minimize stockouts and excess inventory</b></h3></li><li><h3 class="jobSectionHeader"><b>
Streamlining the Sales and Operations Execution (S&amp;OE) process to enhance D2C and forecasting planning</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ensuring proper customer crediting in compliance with internal policies and SOX controls</b></h3></li><li><h3 class="jobSectionHeader"><b>
Conducting regular audits of logistics operations to identify inefficiencies and areas for improvement</b></h3></li><li><h3 class="jobSectionHeader"><b>
Developing contingency plans to mitigate risks such as supply chain disruptions or transportation delays</b></h3></li><li><h3 class="jobSectionHeader"><b>
Implementing sustainability initiatives to reduce the environmental impact of logistics operations, such as optimizing packaging and transportation methods</b></h3></li><li><h3 class="jobSectionHeader"><b>
Analysing sell-in and sell-out data to understand market demand and adjust production and distribution accordingly.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Monitoring stock in trade levels to ensure optimal inventory management and minimize carrying costs</b></h3></li><li><h3 class="jobSectionHeader"><b>
Analysing SISO data to identify sales trends, market opportunities, and potential risks.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Continuously evaluating and adjusting SIT and SiSO strategies to meet changing market conditions and customer demands.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Defines backorders policy and prioritization decisions with trade</b></h3></li></ul></li><li><h3 class="jobSectionHeader"><b>
Simplification</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Drive development &amp; execution of simplification plans</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ensure simplification benefits are realizable &amp; tracked</b></h3></li></ul></li><li><h3 class="jobSectionHeader"><b>
Collaboration</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Engaging with key stakeholders to ensure alignment and collaboration across the organization.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Contributing to trade and pricing initiatives to optimize root-to-market strategies and distribution costs</b></h3></li><li><h3 class="jobSectionHeader"><b>
Analysing customer feedback and order data to identify opportunities for process improvement and enhance customer satisfaction</b></h3></li></ul></li><li><h3 class="jobSectionHeader"><b>
Process Effectiveness &amp; Analytics</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements</b></h3></li><li><h3 class="jobSectionHeader"><b>
Implementing performance metrics and KPIs to track the effectiveness of customer fulfilment and logistics operations and drive continuous improvement efforts</b></h3></li><li><h3 class="jobSectionHeader"><b>
Communicate root cause analysis of issues found</b></h3></li><li><h3 class="jobSectionHeader"><b>
Executes additional process analysis when requested</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support local team with reporting &amp; KPIs</b></h3></li><li><h3 class="jobSectionHeader"><b>
Prepare/extract KPIs for fulfilment processes</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support month end closing to ensure all steps defined in the local policies are properly executed</b></h3></li><li><h3 class="jobSectionHeader"><b>
SISO &amp; SIT consolidation &amp; analysis</b></h3></li><li><h3 class="jobSectionHeader"><b>
Manage VMI customer analytics &amp; replenishment (where relevant)</b></h3></li></ul></li><li><h3 class="jobSectionHeader"><b>
Outsourced Activity Governance (where relevant)</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Orchestration &amp; governance of outsourced back-office activity</b></h3></li></ul></li></ul><h3 class="jobSectionHeader"><b><i>
About you
</i></b></h3><ul><li><h3 class="jobSectionHeader"><b>Bachelor&rsquo;s degree from an accredited college or university</b></h3></li><li><h3 class="jobSectionHeader"><b>
5+ Years of experience in full range of Customer Fulfilment (incl. Customer Facing) activities, ideally in Biopharma industry</b></h3></li><li><h3 class="jobSectionHeader"><b>
English language fluency</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Preferred Skills/Expertise/Experience:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Knowledge of upstream Biopharma processes</b></h3></li><li><h3 class="jobSectionHeader"><b>
Strong understanding of downstream Biopharma processes and local trade environment</b></h3></li><li><h3 class="jobSectionHeader"><b>
Understanding of how to effectively engage external customers</b></h3></li><li><h3 class="jobSectionHeader"><b>
Understanding of Customer Experience principles</b></h3></li><li><h3 class="jobSectionHeader"><b>
Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements</b></h3></li><li><h3 class="jobSectionHeader"><b>
Excellent systems (SAP, CCM, MS Office) skills</b></h3></li><li><h3 class="jobSectionHeader"><b>
Strong project management skills, analytical skills, negotiation and communication skills</b></h3></li><li><h3 class="jobSectionHeader"><b>
Skilled in scenario planning, risk/benefit analysis, contingency planning and problem solving</b></h3></li><li><h3 class="jobSectionHeader"><b>
Strong willingness to drive change as well as good internal marketing and communication skills</b></h3></li><li><h3 class="jobSectionHeader"><b>
Demonstrated high standards of integrity, professionalism, and commitment</b></h3></li><li><h3 class="jobSectionHeader"><b>
Ability to motivate and influenc-e resources that do not report directly to incumbent</b></h3></li><li><h3 class="jobSectionHeader"><b>
Strong team facilitation and relationship building skills</b></h3></li><li><h3 class="jobSectionHeader"><b>
Demonstrated ability to anticipate future consequences of scenarios and identify mission critical issues</b></h3></li></ul><h3 class="jobSectionHeader"><b>
 Functional Competency Requirements:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Advanced in undefined process management - Knowledge of Trade &amp; Terms conditions - Managing carriers &amp; 3PLs - Managing master data - Developing customer fulfilment strategies</b></h3></li><li><h3 class="jobSectionHeader"><b>
Managing claims, orders, transactional &amp; commercial customer data, export flows, S&amp;OP &amp; IBP processes &amp; Customer Experience</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Transversal Competency Requirements:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Advanced in Improving Transversal Collaboration, Building Business Acumen, Developing Situational Leadership Skills, Improving Decision-Making</b></h3></li></ul><h3 class="jobSectionHeader"><b><i>
Why choose us?</i></b></h3><ul><li><h3 class="jobSectionHeader"><b>
Ready to push the limits of what&rsquo;s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Make your work count by supporting a company that brings life-changing treatments to millions &mdash; and is committed to doing right by patients, communities, and the planet.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what&rsquo;s next.</b></h3></li></ul>
null</div>

Customer Fulfillment Lead Egypt

Raymour & Flanigan

<p></p><div><div><b>Who we are:
</b></div><div>With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!<br>
</div><div></div><div><b>What you'll do:
</b></div><div>As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.<br>
</div><div></div><div><b>What we need from you is:
</b></div><ul><li>Consistently to provide genuine, friendly, personable, and professional service.
</li><li>Effective communication, interpersonal, and organizational skills in person and on the phone.
</li><li>Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
</li><li>Liaison between senior leadership and team members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
</li><li>Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
</li></ul><div><b>We can't wait to get to know you!</b></div><div><br>
</div><div>or copy and paste the following link if using a mobile device<br>
</div><div></div><div>https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf<br>
</div><div></div><p>Raymour &amp; Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
</p><p>Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
</p><p>We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
</p><p>Raymour &amp; Flanigan proudly supports a drug and smoke-free work environment.
</p><div>Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)</div></div><p></p>

Customer Service Lead starting at $19 hourly

<p></p><div><div><b>Who we are:</b>
</div><div>With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
</div><div></div><div><b>What you'll do:
</b></div><div>As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
</div><div></div><div><b>What we need from you is:</b>
</div><ul><li>Consistently to provide genuine, friendly, personable, and professional service.
</li><li>Effective communication, interpersonal, and organizational skills in person and on the phone.
</li><li>Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
</li><li>Liaison between senior leadership and team members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
</li><li>Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.</li>
</ul>
<div><b>We can't wait to get to know you!</b></div>
<div>
For a more detailed look into this role click here</div>
<div>
or copy and paste the following link if using a mobile device</div>
<div>
</div><div>https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf</div>
<div>
</div><p>Raymour &amp; Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.</p>
<p>
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.</p>
<p>
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.</p>
<p>
Raymour &amp; Flanigan proudly supports a drug and smoke-free work environment.</p>
<div>
Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)<br>
</div><br>
<p></p>Req Benefits: Raymour &amp; Flanigan offers competitive compensation and a comprehensive benefits package: * Excellent Health, Dental &amp; Vision Coverage * 401(k) with a Company Match * Paid Vacation and Holidays * Health Savings Account * Flexible Spending Account * Training and Development * Tuition Reimbursement Program * Generous Merchandise Discount * Short &amp; Long Term Disability * Group Life Insurance * Specified Disease Insurance</div>

<div></div><div><div>At Raymour &amp; Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
</div><p><b>Expectations:
</b></p><ul><li>Dedicated team builder.
</li><li>Exceptional ability in implementing multiple assignments.
</li><li>Outstanding analytical problem-solving skills.
</li><li>Excellent communications and interpersonal skills.
</li><li>Flexible and adapt well to changing organizational needs.
</li><li>Liaison between senior management and staff members.
</li><li>Proactively resolve escalated customer issues.
</li><li>Resolve customer service issues.
</li><li>Provide consumer resolutions in a call center/retail environment.
</li><li>Inspect furniture returns and exchanges.
</li><li>Proactively resolve escalated customer service issues.
</li><li>Execute warranty protection plans.
</li><li>Able to identify opportunities and find solutions for continuous improvement.
</li><li>Act as liaison between the customers, repair technicians and delivery teams.
</li><li>Communicate delivery concerns with the operation management team.
</li><li>Maintain repair technician vehicle records and product supplies.
</li><li>Perform additional functions that may be assigned at the discretion of management.
</li></ul><p><b>Qualifications:
</b></p><ul><li>Excellent phone etiquette.
</li><li>Interpersonal skills.
</li><li>Ability to multi-task.
</li><li>Strong computer skills.
</li><li>Proven customer service skills.
</li><li>Prior supervisory or leadership experience.
</li><li>Ability to work independently as well as in a team setting.
</li><li>Experience in a fast-paced environment.
</li><li>High School Diploma or equivalent.
</li><li>Flexibility to work a retail schedule that includes nights, weekends, and sale events.
</li></ul><p>Raymour &amp; Flanigan proudly supports a drug free and smoke free work environment.
</p><div>Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
</div><p>Raymour &amp; Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.</p></div>

Depot Customer Service Lead starting at $20 hourly

Food Lion

<div><b>Category/Area of Expertise:</b> Retail Operations<br>
<b>Job Requisition:</b> 486625<br>
<b>Address: </b>USA-VA-Pulaski-1200 East Main Street
<br>
<b>Store Code: </b>Store 01066 Front End (7218351)
<br>
<br>
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.<br>
<br>
<b>PRIMARY PURPOSE</b><br>
<br>
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.<br>
<br>
<b>DUTIES AND RESPONSIBILITIES</b><br>
<br>
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul><br>
<b>
QUALIFICATIONS</b><br>
<br>
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul><br>
<b>
PHYSICAL REQUIREMENTS</b><br>
<br>
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul><br>
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

PT Customer Service Leader

<div><b>Category/Area of Expertise:</b> Retail Operations<br>
<b>Job Requisition:</b> 486691<br>
<b>Address: </b>USA-NC-Charlotte-3207 Eastway Drive
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<b>Store Code: </b>Store 01057 Front End (7218234)
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Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.<br>
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<b>PRIMARY PURPOSE</b><br>
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To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.<br>
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<b>DUTIES AND RESPONSIBILITIES</b><br>
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<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul><br>
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QUALIFICATIONS</b><br>
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<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul><br>
<b>
PHYSICAL REQUIREMENTS</b><br>
<br>
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul><br>
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

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