customer lead

ShareBite

<div>About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.

About This Role

As a Senior Customer Care Lead, your role combines hands-on support for our customers and restaurant partners with ownership of operational initiatives that help our teams scale efficiently. You'll maintain direct involvement in live operations while also helping improve internal processes, documentation, reporting, and product workflows.

This role is split across two key areas: Group Order Operations, where you will manage real-time order execution and client relationships with a high degree of ownership, and Care Team Operations Projects, where you will contribute to a variety of product and process improvement initiatives.

If you thrive in a fast-paced environment, love solving problems at the intersection of operations and innovation, and want to grow into a broader operational role at a mission-driven company, this is the role for you.

What You'll Do
<ul>
<li>Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism.</li>
<li>Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team.</li>
<li>Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors.</li>
</ul><ul><li>Contribute to project execution alongside the Customer Operations Project Manager &mdash; taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule.</li>
<li>Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues.</li>
<li>Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations.</li>
<li>Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback.</li>
<li>Surface operational insights and trends from your live ops work to inform product and process improvement efforts.</li>
</ul>
Required Skills &amp; Experience
<ul>
<li>5+ years in a customer support, customer success, or operations role, preferably at a high-growth tech company.</li>
<li>Comfortable reviewing support and operational data, spotting trends, and turning them into actionable insights for product and process decisions.</li>
<li>Excellent phone and written communication skills; you are confident, clear, and professional under pressure.</li>
<li>Strong problem-solving instincts, you can assess a situation quickly, act decisively, and communicate your decisions effectively.</li>
<li>Demonstrated ability to handle escalations and difficult conversations with composure and empathy.</li>
<li>Experience contributing to projects or cross-functional initiatives, with an ability to manage tasks and deadlines independently.</li>
<li>Collaborative and team-oriented, with a track record of going beyond your own role to support others.</li>
</ul>
At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years &amp; depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. This is a remote position.<div>
At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.

Join our team and help bring do-good, feel-good eating to the world.
Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@sharebite.com.

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email hr@sharebite.com.</div></div>

Senior Customer Care Lead

Burlington Stores

<div>If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead! 
Overview:
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you&rsquo;ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You&rsquo;ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You&rsquo;ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You&rsquo;ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. 
Key Responsibilities:<ul><li>
Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
</li><li>Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.</li><li>
Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
</li><li>Coordinate meal and break periods and monitor schedule adherence.</li></ul> 
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. 
Come join our team. You&rsquo;re going to like it here! 
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington&rsquo;s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. 
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. 
Base Pay: $18 per hour - $18 per hour</div>

Customer Service Lead - Part-Time

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507609 
Address: USA-SC-Columbia-7830 Garners Ferry Road
 
Store Code: Store 02863 Front End (7238669)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

FT Customer Service Leader

Naelaesthetics

About the RoleWe are looking for a motivated and results-driven Female Facebook Lead Generation Executive to join our growing team. The ideal candidate will be responsible for generating qualified leads through Facebook, engaging with potential customers, and supporting our sales team in expanding our international client base.Key Responsibilities:<ul><li>Generate and qualify leads through Facebook pages, groups, and Marketplace.</li><li>Respond to customer inquiries and engage with prospects via Facebook Messenger.</li><li>Identify potential customers and build targeted lead lists.</li><li>Follow up with interested prospects and schedule appointments for the sales team.</li><li>Maintain accurate records of leads and customer interactions.</li><li>Monitor Facebook trends and identify new lead generation opportunities.</li><li>Achieve daily, weekly, and monthly lead generation targets.</li><li>Coordinate with the sales and marketing teams to improve campaign performance.</li></ul>Requirements:<ul><li>Female candidate required.</li><li>Minimum Intermediate/Bachelor&rsquo;s degree preferred.</li><li>2&ndash;3 years of experience in Facebook lead generation, social media marketing, or a related field.</li><li>Strong communication and customer engagement skills.</li><li>Good understanding of Facebook groups, pages, Marketplace, and Messenger.</li><li>Basic knowledge of CRM systems is a plus.</li><li>Ability to work independently and meet targets.</li><li>Comfortable working in a night shift environment.</li></ul>Skills Required:<ul><li>Facebook Marketing</li><li>Lead Generation</li><li>Customer Communication</li><li>Data Entry &amp; Record Management</li><li>Time Management</li><li>MS Office (Excel, Word)</li></ul>What We Offer:<ul><li>Salary 70k-100k</li><li>Performance-based incentives</li><li>Health insurance &amp; provident fund</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>Shift: 6:00 PM - 3:00 AMLocation: Township, College Road LahoreJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Facebook Lead Generation Executive -(Female – BPO)

AQN Mobility Solutions LLC

About the RoleAQN Mobility Solutions LLC is seeking an experienced Director of Service Delivery to lead service operations, drive customer satisfaction, and ensure the successful delivery of mobility and transportation solutions. This executive leadership role is ideal for a results-driven professional who can optimize performance, improve service quality, and lead high-performing teams.Why Join Us?<ul><li>Senior leadership role with strategic impact</li><li>Opportunity to lead large-scale service operations</li><li>Fast-growing and innovative business environment</li><li>Professional growth and advancement opportunities</li></ul>Key Responsibilities<ul><li>Lead and oversee service delivery operations across the organization</li><li>Develop strategies to improve service quality, efficiency, and customer satisfaction</li><li>Manage operational performance, KPIs, and service standards</li><li>Lead and mentor regional managers and operational teams</li><li>Build strong relationships with clients, partners, and stakeholders</li><li>Drive continuous improvement and operational excellence initiatives</li><li>Ensure compliance with company policies and service agreements</li></ul>Qualifications<ul><li>Bachelor's degree in Business, Operations Management, Logistics, or a related field</li><li>8+ years of experience in service delivery, operations, logistics, or transportation management</li><li>Proven leadership experience managing large teams and service operations</li><li>Strong problem-solving, communication, and stakeholder management skills</li><li>Experience driving operational performance and customer satisfaction</li><li>MBA or relevant professional certification is an advantage</li></ul>What We're Looking For<ul><li>Strategic and customer-focused leader</li><li>Strong operational and commercial mindset</li><li>Excellent relationship-building and leadership skills</li><li>Results-driven professional who thrives in a fast-paced environment</li></ul>الراتب المدفوع: QAR٢٥٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Director of Service Delivery

MAERSK

<div>We are seeking a dynamic and results driven Area Head of Direct Transport Sales to lead our DTS Function and drive sustainable commercial growth across the area. Reporting to the Area Head of Sales, this role is responsible for delivering sales targets, expanding customer relationships, optimizing profitability and maximizing utilization across transport and logistics products. The enthusiastic individual will provide strategic leadership to the sales team, shape commercial plans based on market opportunities, drive customer centric initiatives and build a high performing sales organization that consistently delivers business results.
Key Responsibilities
Drive Commercial Performance
<ul><li>Lead and direct the sales team to achieve volume, revenue and profitability targets aligned with the area budget
</li><li>Develop and execute commercial strategies to grow market share and increase product penetration across customer segments
</li><li>Drive short term utilization and maximize performance across transport and logistics offerings
</li><li>Partner with Sales Finance Business Partners to establish sales targets, incentives and performance measures
</li></ul>Shape Market and Business Strategy
<ul><li>Analyze market trends, customer needs and asset utilization to identify growth opportunities
</li><li>Translate commercial insights into actionable business plans and sales campaigns
</li><li>Collaborate with Capacity and Campaign Management teams to formalize and execute commercial initiatives
</li></ul>Enhance Customer Experience
<ul><li>Champion customer-centricity by driving improvements in customer satisfaction and Net Promoter Score (NPS).
</li><li>Develop and implement local initiatives that strengthen customer relationships and retention
</li><li>Ensure customer feedback is translated into meaningful actions and business improvements
</li></ul>Lead Stakeholder Management
<ul><li>Build strong partnerships with regional and global stakeholders across Sales, Customer Service, Product and Supply Chain functions
</li><li>Act as the voice of the customer, providing market feedback and commercial insights to product teams
</li><li>Support business development efforts by identifying and sharing opportunities across the network
</li></ul>Develop High Performing Teams
<ul><li>Lead, coach and develop a team of Direct Transport Sales Representatives
</li><li>Foster a culture of accountability, engagement, and continuous improvement
</li><li>Build succession pipelines and talent development plans for critical sales roles
</li><li>Drive employee engagement and strengthen team capability to meet future business needs
</li></ul>What We're Looking For
<ul><li>Proven leadership experience within sales, commercial management, logistics, transportation, supply chain or related industries
</li><li>Strong track record of delivering revenue growth, profitability, and commercial targets
</li><li>Demonstrated ability to lead and develop high performing sales teams
</li><li>Deep understanding of customer segments, market dynamics, and commercial strategy
</li><li>Excellent stakeholder management skills with the ability to influence across functions and levels
</li><li>Strong negotiation, business development and relationship management capabilities
</li><li>Data driven mindset with the ability to translate insights into commercial actions
</li><li>Experience working in a matrix organization and collaborating with regional and global stakeholders is preferred
</li></ul>Key Competencies:
<ul><li>Strategic Thinking
</li><li>Commercial Acumen
</li><li>Sales Leadership
</li><li>Team Development &amp; Coaching
</li><li>Negotiation &amp; Influencing
</li><li>Customer Focus
</li><li>Stakeholder Management
</li><li>Results Orientation
</li></ul>This role is ideal for a commercially minded leader who thrives in a fast-paced environment.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Area Head of Direct Transport Sales (DTS)

FLORET CAPITALS (PVT. LTD)

JOB DESCRIPTION &ndash; HEAD OF MARKETINGJob Title: Head of Marketing Job Type: Full-Time Timings: 10:00 AM &ndash; 6:00 PM Company Location: Blue Area, islamabad/Reports To: Chief Executive Officer (CEO) Department: MarketingCompany DescriptionFloret Capitals (Pvt.) Ltd. is a leading brokerage firm and corporate member of the Pakistan Mercantile Exchange (PMEX), committed to delivering innovative investment and trading solutions. Since 2015, Floret Capitals has established itself as a trusted name in the financial services industry through excellence, transparency, and client-focused services.Position OverviewWe are seeking a dynamic, strategic, and results-driven Head of Marketing to lead and oversee all marketing initiatives of the organization. The ideal candidate will be responsible for developing and executing comprehensive marketing strategies that drive brand awareness, lead generation, customer acquisition, and revenue growth.The Head of Marketing will lead the marketing team, manage budgets, analyze market trends, and collaborate closely with sales and senior management to achieve business objectives.Key Responsibilities1. Marketing Strategy &amp; Leadership<ul><li>Develop and execute the overall marketing strategy aligned with company objectives.</li><li>Lead, mentor, and manage the marketing team to achieve departmental goals.</li><li>Establish marketing KPIs and monitor performance against business targets.</li><li>Drive growth initiatives focused on customer acquisition and retention.</li><li>Collaborate with senior management on strategic planning and business expansion.</li></ul>2. Brand Management<ul><li>Strengthen and maintain Floret Capitals&rsquo; brand positioning in the financial market.</li><li>Ensure consistency across all marketing and communication channels.</li><li>Develop campaigns that enhance brand awareness and market presence.</li><li>Oversee corporate communications, public relations, and reputation management.</li></ul>3. Digital Marketing &amp; Lead Generation<ul><li>Develop and manage digital marketing campaigns across Google, Meta, LinkedIn, YouTube, and other platforms.</li><li>Optimize lead generation funnels and customer acquisition strategies.</li><li>Manage SEO, SEM, email marketing, content marketing, and social media activities.</li><li>Monitor campaign performance and optimize ROI through data-driven decisions.</li><li>Implement marketing automation and CRM-driven marketing initiatives.</li></ul>4. Market Research &amp; Analytics<ul><li>Conduct market research and competitor analysis.</li><li>Identify customer trends, market opportunities, and industry developments.</li><li>Analyze campaign performance and provide actionable insights.</li><li>Prepare monthly, quarterly, and annual marketing reports for management.</li></ul>5. Sales Collaboration<ul><li>Work closely with Sales teams to generate qualified leads.</li><li>Develop marketing materials and campaigns that support sales objectives.</li><li>Align marketing strategies with revenue and business growth goals.</li><li>Improve conversion rates through targeted campaigns and customer engagement initiatives.</li></ul>6. Budget &amp; Vendor Management<ul><li>Develop and manage annual marketing budgets.</li><li>Monitor expenditures and maximize return on marketing investments.</li><li>Manage relationships with agencies, media partners, and vendors.</li><li>Negotiate contracts and evaluate vendor performance.</li></ul>7. Events &amp; Corporate Activities<ul><li>Plan and execute seminars, webinars, exhibitions, and promotional events.</li><li>Represent the company at industry events and networking opportunities.</li><li>Coordinate internal branding and employee engagement initiatives.</li></ul>Requirements<ul><li>Bachelor's degree in Marketing, Business Administration, Communications, or a related field.</li><li>Master's degree (MBA Marketing preferred).</li><li>3 - 5years of progressive marketing experience, including at least 1 - 2 years in a leadership role.</li><li>Strong knowledge of digital marketing, branding, performance marketing, and lead generation.</li><li>Experience managing marketing budgets and teams.</li><li>Excellent leadership, communication, and presentation skills.</li><li>Strong analytical mindset with proficiency in marketing analytics tools.</li><li>Experience in financial services, brokerage, fintech, or investment industries will be preferred.</li></ul>Key Skills<ul><li>Strategic Marketing Planning</li><li>Brand Management</li><li>Digital Marketing</li><li>Lead Generation</li><li>Performance Marketing</li><li>SEO &amp; SEM</li><li>Social Media Marketing</li><li>Google Ads &amp; Meta Ads</li><li>Marketing Analytics</li><li>CRM &amp; Automation</li><li>Budget Management</li><li>Team Leadership</li><li>Communication &amp; Presentation Skills</li></ul>What We Offer<ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Professional Growth Opportunities</li><li>Leadership Role with Strategic Impact</li><li>Collaborative and Innovative Work Environment</li></ul>Pay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Head of Marketing

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