customer leader

ALSTOM

<div>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 


Could you be the full-time Customer Service Leader in India we&rsquo;re looking for?
Your future role

Take on a new challenge and apply your engineering and customer service expertise in a dynamic and innovative field. You&rsquo;ll work alongside collaborative and forward-thinking teammates.

You'll play a key role in supporting and coordinating the EMU and Train set project warranty and maintenance business across India, ensuring seamless operations and customer satisfaction. Day-to-day, you&rsquo;ll work closely with teams across the business (such as the Parts &amp; Overhaul Support team, RAMS Team, Quality team, and Project Engineering team), monitor train performance against reliability KPIs, and provide technical solutions for obsolescence, among other responsibilities.

You&rsquo;ll specifically take care of material and logistics support, as well as developing fleet maintenance plan audits, including reliability studies and benchmarking with similar Alstom fleets, but also ensure alignment with sourcing and quality for material planning.

We&rsquo;ll look to you for:
<ul>
<li>Overall support and coordination for EMU and Train set project warranty and maintenance business
</li>
<li>Alignment with sourcing and quality for material planning
</li>
<li>Monitoring train performance in line with reliability KPIs
</li>
<li>Gathering technical knowledge and field data for reliability studies and continuous improvement proposals
</li>
<li>Providing technical solutions for obsolescence with engineering function support
</li>
<li>Developing fleet maintenance plan audits, including reliability studies/analysis/trends for continuous improvement</li> 
</ul>
 
All about you

We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
<ul>
<li>Graduate in Engineering or Industrial studies (Bachelor&rsquo;s degree in Electrical or E&amp;C engineering is desirable)
</li>
<li>Experience or understanding of computer literacy (Microsoft Windows &amp; Office environment)
</li>
<li>Basic knowledge of SAP
</li>
<li>Knowledge of trains parts and subassemblies
</li>
<li>Familiarity with propulsion systems
</li>
<li>Effective communication and customer handling skills
</li>
<li>Critical thinking skills
</li>
<li>Experience with rolling stock maintenance and warranty operations (desirable)
</li>
<li>Field exposure to Indian railways (desirable)
</li>
<li>Knowledge of Power BI tools (desirable)</li> 
</ul>
 
Things you&rsquo;ll enjoy Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
<ul>
<li>Enjoy stability, challenges, and a long-term career free from monotonous daily routines
</li>
<li>Work with new security standards for rail signalling
</li>
<li>Collaborate with diverse teams and supportive colleagues
</li>
<li>Contribute to innovative projects
</li>
<li>Utilise our inclusive and flexible working environment
</li>
<li>Steer your career in whatever direction you choose across functions and countries
</li>
<li>Benefit from our investment in your development, through award-winning learning opportunities
</li>
<li>Progress towards leadership roles or other career advancements
</li>
<li>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)</li></ul> 

You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!
Important to note

As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone. 
 
Job Segment: Logistics, Supply Chain, Supply, ERP, SAP, Operations, Technology</div>

Customer Service Leader

<div>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 


Could you be the full-time Customer Service Leader in India we&rsquo;re looking for? 
Your future role

Take on a new challenge and apply your engineering and customer service expertise in a dynamic and innovative field. You&rsquo;ll work alongside collaborative and forward-thinking teammates.

You'll play a key role in supporting and coordinating the EMU and Train set project warranty and maintenance business across India, ensuring seamless operations and customer satisfaction. Day-to-day, you&rsquo;ll work closely with teams across the business (such as the Parts &amp; Overhaul Support team, RAMS Team, Quality team, and Project Engineering team), monitor train performance against reliability KPIs, and provide technical solutions for obsolescence, among other responsibilities.

You&rsquo;ll specifically take care of material and logistics support, as well as developing fleet maintenance plan audits, including reliability studies and benchmarking with similar Alstom fleets, but also ensure alignment with sourcing and quality for material planning.

We&rsquo;ll look to you for:
<ul>
<li>Overall support and coordination for EMU and Train set project warranty and maintenance business
</li>
<li>Alignment with sourcing and quality for material planning
</li>
<li>Monitoring train performance in line with reliability KPIs
</li>
<li>Gathering technical knowledge and field data for reliability studies and continuous improvement proposals
</li>
<li>Providing technical solutions for obsolescence with engineering function support
</li>
<li>Developing fleet maintenance plan audits, including reliability studies/analysis/trends for continuous improvement</li> 
</ul>
 
All about you

We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
<ul>
<li>Graduate in Engineering or Industrial studies (Bachelor&rsquo;s degree in Electrical or E&amp;C engineering is desirable)
</li>
<li>Experience or understanding of computer literacy (Microsoft Windows &amp; Office environment)
</li>
<li>Basic knowledge of SAP
</li>
<li>Knowledge of trains parts and subassemblies
</li>
<li>Familiarity with propulsion systems
</li>
<li>Effective communication and customer handling skills
</li>
<li>Critical thinking skills
</li>
<li>Experience with rolling stock maintenance and warranty operations (desirable)
</li>
<li>Field exposure to Indian railways (desirable)
</li>
<li>Knowledge of Power BI tools (desirable)</li> 
</ul>
 
Things you&rsquo;ll enjoy Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
<ul>
<li>Enjoy stability, challenges, and a long-term career free from monotonous daily routines
</li>
<li>Work with new security standards for rail signalling
</li>
<li>Collaborate with diverse teams and supportive colleagues
</li>
<li>Contribute to innovative projects
</li>
<li>Utilise our inclusive and flexible working environment
</li>
<li>Steer your career in whatever direction you choose across functions and countries
</li>
<li>Benefit from our investment in your development, through award-winning learning opportunities
</li>
<li>Progress towards leadership roles or other career advancements
</li>
<li>Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)</li></ul> 

You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!
Important to note

As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone. 
 
Job Segment: Logistics, Supply Chain, ERP, SAP, Supply, Operations, Technology</div>

Antal International

A multinational company in Ras Al Khaimah is seeking a Customer Service executive - Logistics. The role involves tracking shipments, managing customer service, and handling shipping documentation like Letter of Credit and bids. Candidates should possess strong negotiation skills, knowledge of RAK customs, and ability to train staff. This role is crucial for ensuring customer satisfaction and optimizing logistics processes.

Global Logistics Customer Service Leader

Nokia

<div>As a Customer Delivery Lead (CDL) at Nokia, you will manage program portfolios and customer relationships, focusing on the transition of core network infrastructure to cloud-native systems across Turkey, Central Asia, and Eastern Europe. You will drive financial success, project execution, and stakeholder satisfaction while mentoring team members. Key responsibilities include overseeing contracts, identifying upselling opportunities, and managing risks. With a strong emphasis on collaboration with executive-level customers, successful candidates will leverage their extensive experience in telco and IT transformation programs to deliver high-quality outcomes while adhering to project management methodologies.</div>
 <div><ul><li>Lead program and project execution to ensure financial and operational success.
</li><li>Maintain up-to-date project/program information in relevant tools and repositories.
</li><li>Act as primary point of contact for customers, fostering relationships with executive stakeholders.
</li><li>Oversee revenue and cost management while identifying opportunities to enhance contracts.
</li><li>Develop and implement risk mitigation plans to address potential challenges.
</li><li>Identify and pursue new business opportunities within existing customer portfolios.
</li><li>Mentor project managers and team members to ensure alignment with program goals.
</li><li>Drive adherence to project management methodologies and performance KPIs.</li></ul></div>
 <div>Must-Have:
<ul><li>7-10 years of experience managing complex transformation programs in the telco and/or IT industry.
</li><li>Proven ability to manage customer relationships at CxO or Director level, including handling escalations.
</li><li>Strong knowledge of project performance KPIs and experience in timely reporting to stakeholders.
</li><li>Experience in the sales phase, ensuring deliverables align with offers/contracts.
</li><li>Fluency in English (spoken and written) with excellent communication skills.
</li></ul>Nice-To-Have:
<ul><li>Familiarity with 4G Core and/or 5G Core technologies and cloud services.
</li><li>Certification in Project Management, such as PMI/PMP.
</li><li>Ability to mentor Project Managers and guide team development.
</li><li>Experience in driving upselling and cross-selling within existing portfolios.
</li><li>Proficiency in Turkish and/or Russian languages.</li></ul></div>
 <div><div><div>About Nokia 
</div><div></div> 
<div>Join us in creating the technology that helps the world act together. 
</div><div></div> 
<div>We are a B2B technology innovation leader, pioneering networks that sense, think and act&trade;, putting the world&rsquo;s people, machines and devices in sync to create a more sustainable, productive and accessible future. 
</div><div></div> 
<div>Learn more about life at Nokia . 
</div></div><div></div> 
 
<div>About the Business Group 
</div><div></div> 
<div>In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. 
</div><div></div> 
 
<div><div>Our recruitment process 
</div><div></div> 
<div><div>We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. 
</div><div></div> 
<div>If you&rsquo;re interested in this role but don&rsquo;t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. 
</div><div></div> 
<div>The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .</div></div></div></div>

Customer Delivery Lead

<div>
 
 Job Description
 
 
 
 As a Customer Delivery Lead (CDL) at Nokia, you will manage program portfolios and customer relationships, focusing on the transition of core network infrastructure to cloud-native systems across Turkey, Central Asia, and Eastern Europe. You will drive financial success, project execution, and stakeholder satisfaction while mentoring team members. Key responsibilities include overseeing contracts, identifying upselling opportunities, and managing risks. With a strong emphasis on collaboration with executive-level customers, successful candidates will leverage their extensive experience in telco and IT transformation programs to deliver high-quality outcomes while adhering to project management methodologies.
 
 
 
 How You Will Contribute And What You Will Learn
 
 
 
 <ul>
 <li>
 Lead program and project execution to ensure financial and operational success.
 </li>
 <li>
 Maintain up-to-date project/program information in relevant tools and repositories.
 </li>
 <li>
 Act as primary point of contact for customers, fostering relationships with executive stakeholders.
 </li>
 <li>
 Oversee revenue and cost management while identifying opportunities to enhance contracts.
 </li>
 <li>
 Develop and implement risk mitigation plans to address potential challenges.
 </li>
 <li>
 Identify and pursue new business opportunities within existing customer portfolios.
 </li>
 <li>
 Mentor project managers and team members to ensure alignment with program goals.
 </li>
 <li>
 Drive adherence to project management methodologies and performance KPIs.
 
 
 </li>
 </ul>
 
 Key Skills And Experience
 
 
 
 
 Must-Have:
 
 
 
 <ul>
 <li>
 7-10 years of experience managing complex transformation programs in the telco and/or IT industry.
 </li>
 <li>
 Proven ability to manage customer relationships at CxO or Director level, including handling escalations.
 </li>
 <li>
 Strong knowledge of project performance KPIs and experience in timely reporting to stakeholders.
 </li>
 <li>
 Experience in the sales phase, ensuring deliverables align with offers/contracts.
 </li>
 <li>
 Fluency in English (spoken and written) with excellent communication skills.
 
 
 </li>
 </ul>
 
 Nice-To-Have:
 
 
 
 <ul>
 <li>
 Familiarity with 4G Core and/or 5G Core technologies and cloud services.
 </li>
 <li>
 Certification in Project Management, such as PMI/PMP.
 </li>
 <li>
 Ability to mentor Project Managers and guide team development.
 </li>
 <li>
 Experience in driving upselling and cross-selling within existing portfolios.
 </li>
 <li>
 Proficiency in Turkish and/or Russian languages.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 About Nokia
 
 
 
 Join us in creating the technology that helps the world act together.
 
 
 We are a B2B technology innovation leader, pioneering networks that sense, think and act&trade;, putting the world&rsquo;s people, machines and devices in sync to create a more sustainable, productive and accessible future.
 
 
 Learn more about life at Nokia .
 
 
 
 About The Business Group
 
 
 
 In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
 
 
 
 Our recruitment process
 
 
 
 We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
 
 
 If you&rsquo;re interested in this role but don&rsquo;t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
 
 
 The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
 
 
 
 About The Team
 
 
 
 Some of our benefits:
 
 
 <ul>
 <li>
 Flexible and hybrid working schemes
 </li>
 <li>
 A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
 </li>
 <li>
 Life insurance to all employees to provide peace of mind and financial security
 </li>
 <li>
 Well-being programs to support your mental and physical health
 </li>
 <li>
 Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
 </li>
 <li>
 Employee Growth Solutions to support your personalized career &amp; skills development
 </li>
 <li>
 Diverse pool of Coaches &amp; Mentors to whom you have easy access
 </li>
 <li>
 A learning environment which promotes personal growth and professional development - for your role and beyond
 </li>
 </ul>
</div>

EMFI Group Qatar

EMFI Qatar Group is looking for a Customer Relationship and Communication Lead (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>07 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Lead the Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders, and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the lead for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Understand the problems and challenges of clients and identify ways the business could better address these needs</li><li>Ensures that customers receive a satisfactory response</li><li>Ensures timelines and commitments to the customers on a regular basis</li><li>Works in cooperation with Quality Assurance and Continual Improvement Department on securing and maintaining ISO 9002 certification</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector.</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication LeadJob Types: Full-time, Permanent, ContractPay: QAR15,000.00 - QAR17,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Lead

GrowthRatio Solutions

Customer Operation LeadsAbout the Role: We are seeking a highly experienced Customer Care Specialist to join our established and rapidly growing organization. This role is ideal for someone who is confident in managing customer interactions independently, brings proven expertise in customer support operations, and is ready to contribute from day one without the need for extensive training.The selected candidate will play a key role in ensuring exceptional customer satisfaction, improving support processes, and helping shape the future of our customer care function. As the business continues to scale, this position will naturally evolve into a Team Lead role, where you&rsquo;ll oversee additional agents, refine training programs, and enhance overall service delivery.Key Responsibilities:<ul><li>Manage customer inquiries across multiple channels with professionalism, accuracy, and efficiency.</li><li>Deliver prompt and effective solutions while maintaining a high level of customer satisfaction.</li><li>Identify recurring issues and propose process improvements to strengthen service quality.</li><li>Collaborate with management to establish and optimize support workflows.</li><li>Provide leadership, mentorship, and quality oversight as the team expands.</li><li>Contribute strategic insights to enhance tools, training, and communication standards.</li></ul>Required Skills &amp; Attributes:<ul><li>Excellent written and verbal communication skills in English.</li><li>Strong customer centric mindset with a track record of resolving complex issues.</li><li>Self-driven and independent, capable of managing tasks with minimal supervision.</li><li>Demonstrated leadership potential and ability to motivate and guide others.</li><li>Calm, composed, and solution-oriented under pressure.</li><li>High level of professionalism, accountability, and attention to detail.</li><li>Ability to adapt quickly within a dynamic and evolving environment.</li></ul>Required Experience:<ul><li>Minimum 2&ndash;3 years of hands on experience in customer support, ideally within an eCommerce business (Shopify experience preferred).</li><li>Proven ability to work effectively in a remote setup with established workflows and communication tools.</li><li>Previous experience leading or building a support team will be considered a strong advantage.</li></ul>Why Join Us:Join a reputable and established company that values expertise, autonomy, and growth. Here, you&rsquo;ll have the opportunity to make an immediate impact improving operations, leading with initiative, and growing into a leadership role as we expand our customer care department.If you are an experienced professional ready to take ownership and elevate our customer experience, we would love to hear from you.Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Customer Operation Leads

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