customer lifecycle manager

ZEE - Technology & Innovation

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Help the customer lifecycle management team in designing retention and acquisition strategies.
  </li>
  <li>
   Prioritise backlogs while keeping an eye on key business requirements.
  </li>
  <li>
   Work with product managers of respective platforms in executing marketing requirements.
  </li>
  <li>
   Help business teams with data analytics and reporting.
  </li>
  <li>
   Work closely with the delivery and engineering teams to help them with marketing tech tools.
  </li>
  <li>
   Manage the integration processes to third-party marketing tools and first-party mobile and web apps, and collect relevant data to a centralised data hub.
  </li>
  <li>
   Be part of a team effort to drive conversion and engagement up using data-driven decisions, including A/B testing, metric analysis and data correlation.
  </li>
  <li>
   Own and maintain the Jira ticket backlog, managing ticket quality, making sure developers can perform the work using those tickets and following ticket status from start to finish to ensure the right things are being worked on
  </li>
  <li>
   Help determine which metrics and parameters we need to track and how we are going to track those throughout our websites, landing pages and Android/iOS apps.
  </li>
  <li>
   Empower marketing teams, including customer lifecycle management, customer support and performance marketing by translating their business requirements to actual deliveries by collaborating with the engineering team.
  </li>
  <li>
   Ensure the data correctness from different sources of data banks.
  </li>
  <li>
   Executing business team requirements into technical specifications and collaborating with product managers of respective platforms to deliver the tasks.
  </li>
  <li>
   Timely release of projects.
  </li>
  <li>
   Ensuring a healthy retention rate by working closely with the customer lifecycle management team.
  </li>
  <li>
   Reduce ROI on different customer acquisition channels
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BTech in Computer Science.
  </li>
  <li>
   MBA from a Tier 1 institute.
  </li>
  <li>
   Past experience with Data Analytics.
  </li>
  <li>
   2-3 years of experience in product management.
  </li>
  <li>
   Excellent communication and presentation skills.
  </li>
  <li>
   Experience with implementing new marketing tools and capabilities.
  </li>
  <li>
   Sound understanding of technology.
  </li>
  <li>
   Excellent documentation skills in writing crisp PRDs.
  </li>
  <li>
   Experience in data analytics.
  </li>
  <li>
   Hands-on experience in Customer Life Cycle Management tools.
   <br/>
   <br/>
  </li>
 </ul>
 This job was posted by Imran Khan from ZEE - Technology &amp; Innovation.
</div>


Associate Product Manager

Alta Climbing and Fitness

<div>Description:
<p>
The Growth Marketing Manager is a crucial, hands-on role responsible for the daily execution and optimization of Alta Climbing's marketing initiatives with a focus on impacting net member trends and driving measurable increases in Day Pass sales and member retention. This individual is accountable for managing external vendor performance and taking ownership of the member lifecycle communication to reduce churn and stabilize revenue. This role will report directly to the General Manager.</p><h4 class="jobSectionHeader"><b>
1. Retention and Member Lifecycle Management (60% Focus)</b></h4><p>
This is the primary function to identify trends and secure long-term revenue.</p><ul><li><b>
Churn Mitigation:</b> Own the implementation of the member retention protocol, including the 0-90 day new member onboarding email series and automated communication for &quot;at-risk&quot; members (low attendance).</li><li><b>
Communication:</b> Develop and manage all member communications (email, SMS) regarding facility updates, community events, and membership renewal incentives.</li><li><b>
Retention Reporting:</b> Track and report on Monthly Churn Rate and 90-Day Retention Rate to the GM, providing actionable insights for operational improvements.</li></ul><h4 class="jobSectionHeader"><b>
2. Digital Acquisition and Vendor Management (30% Focus)</b></h4><p>
This function ensures efficient use of the ad budget and maximizes new client acquisition.</p><ul><li><b>
Vendor Accountability:</b> Monitor and report on the performance of all SEO and Google/Social Ads, ensuring they meet pre-defined ROAS and CPL targets.</li><li><b>
Day Pass Funnel:</b> Continuously optimize the website and landing pages specifically for Day Pass sales, aiming to increase the conversion rate and improve the local visibility of Google Business Profiles (GBP).</li><li><b>
Reporting:</b> Manage and disseminate weekly and monthly marketing reports on CAC, Day Pass Sales Volume, and ad campaign performance.</li></ul><h4 class="jobSectionHeader"><b>
3. Content, Community, and Partnerships (10% Focus)</b></h4><p>
This function drives the value of the Alta brand and promotes high-margin revenue streams.</p><ul><li><b>
Content Strategy:</b> Develop and oversee the social media content calendar, ensuring content reflects Alta's values (Community, Growth) and promotes the in-gym experience.</li><li><b>
Revenue Promotion:</b> Actively market and promote high-yield services, including Birthday Party, Group, and Corporate Membership programs through digital channels and local outreach.</li><li><b>
Local Outreach:</b> Initiate and coordinate the execution of local partnerships (schools, businesses) to drive Day Pass traffic and increase brand awareness.</li></ul>
Requirements:
<h3 class="jobSectionHeader"><b>1. Professional Experience</b></h3><ul><li><b>
Years of Experience:</b> 2&ndash;4 years in marketing, with at least 1 year of direct people management or team lead experience.</li><li><b>
Industry Background:</b> Experience in membership-based business models (e.g., boutique fitness, climbing gyms, SaaS, or subscription services) is highly preferred.</li><li><b>
Proven Track Record:</b> Demonstrable experience in reducing churn and increasing Customer Lifetime Value (CLV).</li></ul><h3 class="jobSectionHeader"><b>
2. Technical &amp; Strategic Skills</b></h3><ul><li><b>
Retention Marketing &amp; CRM:</b> Proficiency with CRM software to build automated email/SMS workflows and manage member segmentation.</li><li><b>
Data Analysis &amp; Reporting:</b> Ability to look at a spreadsheet and identify <i>why</i> churn is happening. Must be comfortable reporting on CAC (Customer Acquisition Cost), ROAS (Return on Ad Spend), and 90-day retention rates.</li><li><b>
Vendor Management:</b> Experience managing external agencies (like Harness Consulting) and holding them accountable to specific KPIs.</li><li><b>
Conversion Rate Optimization (CRO):</b> Understanding of landing page design and user experience to improve Day Pass conversion rates.</li></ul><h3 class="jobSectionHeader"><b>
3. Leadership &amp; Soft Skills</b></h3><ul><li><b>
Team Leadership:</b> Ability to mentor and manage 1-2 direct reports, providing clear creative direction while ensuring they meet their deadlines and stay aligned with Alta&rsquo;s values.</li><li><b>
Communication Excellence:</b> High-level copywriting skills for member communications and the ability to present data clearly to the General Manager.</li><li><b>
Project Management:</b> Skilled at managing multiple moving parts and balancing team workload.</li></ul><h3 class="jobSectionHeader"><b>
4. Cultural Fit</b></h3><ul><li><b>
Brand Stewardship:</b> A genuine passion for the climbing community and the ability to translate &quot;Challenge &amp; Growth&quot; into marketing messaging.</li><li><b>
Integrity-Driven:</b> A commitment to transparent communication, especially when reporting on performance metrics.</li></ul></div>

Growth Marketing Manager

Curefit

<div>
 <p>
  <strong>
   Cure.fit
  </strong>
  is looking for a candidate to manage and execute the customer lifecycle journey for its fitness services &amp; fitness products divisions. The candidate should have hands-on as well as strategic experience of handling different aspects of CRM marketing.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles &amp; Responsibilities:-
  </strong>
 </p>
 <ul>
  <li>
   Manage the customer lifecycle journey through various engagement and retention strategies across customer cohorts for the services &amp; the products business
  </li>
  <li>
   Execute
   <strong>
    CRM campaigns
   </strong>
   across
   <strong>
    Push/SMS/Email/WhatsApp/In-app
   </strong>
   and
   <strong>
    Web channels
   </strong>
  </li>
  <li>
   Identify different customer personas, create relevant customer cohorts and strategies to target these customers effectively across channels.
  </li>
  <li>
   Own the reporting &amp; analysis of all the campaigns across the channels
  </li>
  <li>
   Drive all marketing automation and work with the product/tech teams on initiatives to develop and execute user journeys from
   <strong>
    onboarding to retention
   </strong>
  </li>
  <li>
   Be the Customer Lifecycle expert within the company by working on lifecycle initiatives and collaborate with different stakeholders to deliver on activation &amp; retention goals
  </li>
 </ul>
 <p>
  <strong>
   Required Skills:-
  </strong>
 </p>
 <ul>
  <li>
   1-3 years of experience in the growth &amp; CRM function
  </li>
  <li>
   Hands-on experience on Platforms like
   <strong>
    Clevertap, MoEngage
   </strong>
   and other
   <strong>
    martech tools.
   </strong>
  </li>
  <li>
   Experience with
   <strong>
    data analysis
   </strong>
   to be able to leverage tools like Metabase to come up with insights &amp; run experiments.
  </li>
  <li>
   <strong>
    Excellent communications skills
   </strong>
   to drive recommendations,
   <strong>
    articulate trade-offs
   </strong>
   , and communicate plans to different stakeholders &amp; teams
  </li>
  <li>
   The ability to produce
   <strong>
    creative copies
   </strong>
   is desirable, but
   <strong>
    not essential
   </strong>
   .
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Relationship Management - Growth

Thawani Pay

<div>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  Own the end-to-end CRM and lifecycle marketing strategy for Thawani Pay across users and merchants. This role is responsible for designing, executing, and optimising automated journeys that drive onboarding, activation, engagement, cross-sell, and win-back for Thawani Pay app users, Mojab cardholders, remittance users, Sama loyalty participants, and merchants using Tajer App, Merchant Portal, Payment Gateway, and Payment Link.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   CRM &amp; Lifecycle Strategy
  </strong>
 </p>
 <ul>
  <li>
   Design and own lifecycle journeys for both users and merchants, including:
  </li>
  <li>
   App registration &amp; KYC completion
  </li>
  <li>
   First funding/top-up and first transaction
  </li>
  <li>
   Ongoing engagement (bills, transfers, remittances, Sama, Athar donations, Mojab Go use)
  </li>
  <li>
   Cross-sell (cards, microfinancing, insurance, merchant products)
  </li>
  <li>
   Dormancy prevention and reactivation
  </li>
  <li>
   Win-back campaigns for lapsed users and merchants
  </li>
  <li>
   Build and maintain robust segmentation frameworks (e.g., cohorts by product usage, value, activity, geography, and merchant category).
  </li>
 </ul>
 <p>
  <strong>
   Platform Ownership &amp; Execution
  </strong>
 </p>
 <ul>
  <li>
   Own Microsoft Dynamics 365 as the core CRM platform, including its end-to-end integration with the Thawani Pay app, web experiences, data warehouse, and other key systems (e.g., analytics, customer support, and marketing tools).
  </li>
  <li>
   Plan and execute always-on and campaign-based communications across Push, In-app, Email, SMS, and WhatsApp.
  </li>
  <li>
   Ensure all journeys and triggers are event-based and aligned with the underlying data model (events from GA4/Firebase/Adjust/
   <strong>
    Mixpanel or similar product analytics platforms
   </strong>
   and backend).
  </li>
 </ul>
 <p>
  <strong>
   Analytics &amp; Optimisation
  </strong>
 </p>
 <ul>
  <li>
   Define and track CRM KPIs such as activation rate, WAU/MAU uplift, churn rate, reactivation, average revenue / TPV per active user, and merchant retention.
  </li>
  <li>
   Run controlled experiments on journey variants, messaging, incentives, and frequency caps.
  </li>
  <li>
   Use product and behavioural analytics (Mixpanel / session tools) to refine onboarding and lifecycle flows.
  </li>
 </ul>
 <p>
  <strong>
   Stakeholder Alignment
  </strong>
 </p>
 <ul>
  <li>
   Work closely with Product, Growth, Customer Care, and Data to ensure consistency between journeys, in-app UX, and customer support processes.
  </li>
  <li>
   Provide CRM performance updates and recommendations to the CMO / CEO as part of monthly/quarterly business reviews.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   7&ndash;10+ years of CRM / lifecycle marketing experience, ideally in FinTech, digital banking, payments, or app-first consumer businesses.
  </li>
  <li>
   Hands-on experience implementing and scaling CRM platforms (
   <strong>
    Microsoft Dynamics 365,
   </strong>
   Braze, MoEngage, WebEngage, or equivalent).
  </li>
  <li>
   Strong understanding of event-based triggers, segmentation, and experimental design.
  </li>
  <li>
   Proven track record improving activation, retention, and cross-sell via automated journeys.
  </li>
  <li>
   Comfortable working with analytics tools (GA4, Firebase, Mixpanel, Power BI) and collaborating with data teams.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


CRM Manager

Finish Line

<div><div>Summary</div><div></div><div>
The Lifecycle Marketing Strategist is responsible for leading cross channel marketing communications across the customer lifecycle, ensuring a cohesive and personalized experience. In addition, this role plays an essential part in the delivery of customer insights for digital marketing channels and digital initiatives. This person will work cross-functionally with Customer Analytics, Brand Management, and Personalization to ensure lifecycle initiatives are executed seamlessly across channels to drive growth customer engagement and loyalty. This individual should effectively exhibit JD Finish Line&rsquo;s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:</div><div></div><ul><li><div>
Inform and develop channel strategies that increase customer engagement to drive LTV - including messaging, visuals, and linking strategy.</div></li><li><div>
Leverage data analysis to understand customer behavior, identify trends, and inform program strategy</div></li><li><div>
Oversee the production of channel content, verifying that assets are accurately briefed into Creative, delivered to team members for timely execution and meet customer expectations.</div></li><li><div>
With the Loyalty Operations team, identify opportunities and lead tactical marketing strategy for digital loyalty communications including development, testing and reporting across channels.</div></li><li><div>
Approve channel tactics ensuring that content supports a seamless, unified customer experience.</div></li><li><div>
Analyze campaigns to derive insights that inform forward looking channel strategy.</div></li><li><div>
Collaborate with Loyalty Operations team to verify marketing communications maintain consistency across all customer facing endpoints.</div></li><li><div>
Provide strategic recommendations to cross functional teams that align to overarching Digital Marketing strategy.</div></li><li><div>
Write meaningful creative briefs that provide clear, concise direction for Design team to create digital assets that meet business requirements.</div></li><li><div>
Strategize and execute meaningful A/B tests to optimize channel performance and inform strategy; share findings and insights with broader cross-functional teams</div></li><li><div>
Continuously seek to improve channel content by researching and staying ahead of new innovative solutions and capabilities, key competitor actions, industry trends, and emerging customer and market needs.</div></li><li><div>
Exercise clear communication with various cross-channel partners.</div></li></ul><ul><li><div>
Additional duties and projects as required.</div></li></ul><div></div><div><br>
Qualifications and Skills</div><ul><li><div>
Bachelor&rsquo;s degree from a four-year college or university</div></li><li><div>
4+ years of related digital marketing and loyalty experience required, in Retail highly preferred</div></li><li><div>
Min 2 years experience with enterprise level B2C marketing automation platforms, Braze preferred</div></li><li><div>
Previous experience working closely with Customer Analytics, or experience in SQL preferred</div></li><li><div>
A major in Communications, Marketing, Digital Media or a related field is preferred</div></li><li><div>
Excellent written, verbal, and interpersonal communication skills</div></li><li><div>
Passion for eCommerce and Digital Technology</div></li><li><div>
Highly motivated with willingness to learn</div></li><li><div>
Detail-oriented with high degree of accuracy</div></li><li><div>
Ability to multi-task, managing multiple projects and initiatives in a fast-paced environment</div></li><li><div>
Basic to intermediate knowledge and abilities with G Suite, Powerpoint, and Excel</div></li></ul><div></div><div>
Qualifications</div><div></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div>
Physical Demands</div><div></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><ul><li><div>
Sit for more than 6 hours per shift</div></li><li><div>
Use hands to finger, handle and feel</div></li><li><div>
Reach with hands and arms</div></li><li><div>
Talk and/or hear</div></li><li><div>
Stand for up to 2 hours at a time regularly</div></li><li><div>
Walk or move from one location to another regularly</div></li><li><div>
Periodically may need to climb, balance, stoop, kneel, or crouch</div></li><li><div>
Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally</div></li><li><div>
Punctuality and regular attendance consistent with the company&rsquo;s policies are required for the position.</div></li><li><div>
Average work week is 40-45 hours, which can vary depending on business need.</div></li><li><div>
The work environment for this position is a moderately noisy office setting.</div></li></ul><div></div><div><i>
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy.</i></div><div></div><div><i>
#LI-DNI</i></div><div></div><div><i><br>
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per the company policy. Pay range: $62,000 - $72,000 (Depending on Experience); 10% bonus target. This role will be eligible for medical, dental, vision, 401k, sick leave, parental leave, and company paid time off plan.</i></div><div><i>
This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.</i></div><div></div><div>
EEO Statement:</div><div>
The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.</div><div><br>
Need accessibility assistance to apply?<br>
Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)</div></div>

Lifecycle Marketing Strategist

Commvault

<div><div><p><b>Recruitment Fraud Alert</b></p>
<p>
We&rsquo;ve learned that scammers are impersonating Commvault team members&mdash;including HR and leadership&mdash;via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.</p>
<p><b>
What to know:</b></p>
<ul>
<li>Commvault does <i>not</i> conduct interviews by email or text.</li>
<li>We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.</li>
</ul>
<p>If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com</p><br>
<p></p>
<p><b>
About Commvault</b></p>
<p>
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks &ndash; keeping data safe and businesses resilient. The company&rsquo;s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.</p></div><p></p>
<h2 class="jobSectionHeader"><b>
The Opportunity:</b></h2>
<p>
Technical Success Managers are responsible for delivering technical experiences across the Customer Lifecycle, ensuring Customers meet their Objectives, measured by Key Performance Indicators such as Time To Onboard, Time To Adopt, and Time To Value. Technical Success Managers play a meaningful role in the success of Commvault product deployments by collecting, curating, and providing feedback to the Customer Success team and Product Management for improving the Customer Experience across all lifecycle stages, with an emphasis on Onboarding and Adoption.</p><br>
<p></p>
<p><b>
What you'll do...
</b></p><ul><li>Collaborate with Customer Success Managers, Support, and other Commvault Teams to ensure the Time To Onboard, Time To Adopt, and Time To Value SLAs are accomplished.</li>
<li>Continuous Self-Enablement through online training curriculum to ensure Technical Proficiency with the Metallic platform of all available Workloads and Workflows to ensure you can Deliver Technical Experiences across a portfolio of Customers and Customer Success Managers.</li>
<li>Participate in Technical Evaluation of Customer Context for Risk Mitigation, Expansions, and requests from Customer Success Managers for technical assessments of deployments.</li>
<li>Using the business systems of Commvault and ensuring CS Managers have an updated view of Customer Context, Deployment Health, and Risk as part of your day-to-day contributions.</li>
<li>Collect, curate and communicate Customer Status, Open Issues, Risk, and Mitigations using a combination of Gainsight, Microsoft Office, and other internal Commvault business systems to ensure a complete assessment of Technical Health is captured properly in Gainsight and communicated internally with Management and Customer Success team.</li>
<li>Collect, curate and communicate Technical Resolutions and other Customer Centric details in Standard Operating Procedures or other written forms of communication.</li>
<li>Drive Technical Outcomes directly with Customers including Onboarding, Adoption and Risk Mitigation.</li>
<li>Identify and provide Technical Enablement to Customers for Commvault Products Workloads, including Onboarding, Risk Mitigation, and Training for both Existing and New Product Features and Workflows.</li>
<li>Participate in Risk Mitigation activities that ensure existing deployments have a path forward to meet Subscription Consumption goals for Adoption, Expansion and Renewals.</li>
<li>Ensure Gainsight accurately reflects the state of a given deployment by modifying Timeline Entries to capture meeting notes, Gainsight CTAs have accurate and updated Status and Notes, and appropriate assessments of risk are provided in Gainsight and/or internal team tracking Microsoft Office spreadsheets, documents, and slides.</li>
<li>Ensure Customer Success Managers have accurate and timely notifications of Risk and Deployment status as part of team meetings and internal collaboration across the Customer Lifecycle.</li></ul><br>
<p></p>
<p><b>
Who you are?</b></p>
<ul>
<li>A minimum of 5+ Years of experience in a customer-facing position driving Technical Outcomes in the Data Protection background.</li>
<li>Fluent Italian, Spanish or French.</li>
<li>Demonstrated experience as a self-starter to maintain technical proficiency in a fast paced and dynamic competitive product landscape, demonstrating your skills and experience to find opportunities to drive value and prioritize what matters most for Customers and the Business.</li>
<li>Independently identify and mitigate Customer Risk, and provide feedback that will improve the experience of customers.</li>
<li>Technical Certifications, College Degree or equivalent experience related to Data Protection.</li>
<li>Independently manage ambiguity to ensure Customer meet their Technical Objectives in a dynamic and fast paced SaaS environment where constantly evolving product functionality.</li>
<li>Understanding of data center operations, including but not limited to the application of networking, storage, computing, virtualizations, databases, and Backup-as-a-service solutions to accomplish Customer Outcomes.</li>
<li>Complete all assigned technical enablement training assigned, while managing a demanding schedule of customer interaction.</li>
</ul>
<h2 class="jobSectionHeader"><b>You&rsquo;ll love working here because...</b></h2>
<ul><li>Employee stock purchase plan (ESPP)</li>
<li>Continuous professional development, product training, and career pathing</li>
<li>Annual health check-ups, Pension Program, and Tuition Reimbursement</li>
<li>An inclusive company culture, an opportunity to join our Community Guilds</li>
<li>Personal accident cover and Term life cover</li>
</ul>
<p>Ready to #makeyourmark at Commvault? Apply now!</p>
<p>
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation</p><div><div>
<p>
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.</p>
<p>
Commvault&rsquo;s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.</p></div></div></div><p></p>

Technical Customer Success Manager - Italian, Spanish, French

Wati.io

<div><p>Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.</p><p>
Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.</p><p>
In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.</p><p></p><p><b>
Our Platform</b><br>
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.</p><p></p><p><b>
Our Backing &amp; Partnerships</b><br>
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.</p><h3 class="jobSectionHeader"><b><br>
About the Role:</b></h3><p>
We are looking for a Lifecycle Marketing Lead to own the customer journey after signup. Your goal is to increase activation rates, reduce churn, and drive expansion revenue through automated, personalized communication.</p><p><i>
Candidates from FMCG/B2C backgrounds with strong experience in segmentation, loyalty, and high-volume customer engagement are welcomed</i></p><p></p><p><b>
What You&rsquo;ll Do:</b></p><ul>
<li>
<b>Journey Mapping: </b>Map the end-to-end user journey, identifying critical drop-off points in the onboarding process and designing interventions to fix them.</li>
<li><b>Automation: </b>Build and optimize email and in-app workflows in HubSpot to guide users from &quot;Signup&quot; to &quot;Active User&quot; to &quot;Advocate.&quot;</li>
<li><b>Churn Prevention: </b>Develop &quot;early warning&quot; campaigns that identify at-risk customers based on usage data and re-engage them before they leave.</li>
<li><b>Drive Expansion: </b>Execute upsell and cross-sell campaigns to grow existing customer value (ARPU), promoting add-ons and new products to the right users at the right time.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
4+ years of experience in CRM, Lifecycle, or Retention Marketing.</li>
<li>You understand that the right message sent to the wrong person is spam. You are obsessed with behavioral triggers and customer cohorts.</li>
<li>Strong experience with Marketing Automation platforms (HubSpot experience is a major plus, but we are open to experts in others who can learn quickly).</li>
<li>You are strategic enough to design the map, but operational enough to build the workflows and analyze the data yourself.</li>
<li>You know how to write compelling copy and set up rigorous A/B tests for subject lines and content to continuously optimize open rates and conversions.</li></ul></div>

Lifecycle Marketing Lead

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